2025-03-14T05:04:20.241618+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741928660241,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2838347776,\"uptime\":1748388.72,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21717390,\"nice\":12740,\"sys\":2855530,\"idle\":1719549410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21733680,\"nice\":13250,\"sys\":2864650,\"idle\":1719256950,\"irq\":0}}],\"eventLoopStats\":{\"min\":18,\"max\":30018,\"num\":3,\"sum\":60017}}}"}
2025-03-14T05:04:20.241741+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741928660241,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T05:06:20.261588+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741928780261,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2838110208,\"uptime\":1748508.74,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21718420,\"nice\":12740,\"sys\":2855670,\"idle\":1719668110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21735500,\"nice\":13250,\"sys\":2864840,\"idle\":1719375310,\"irq\":0}}],\"eventLoopStats\":{\"min\":46,\"max\":30030,\"num\":3,\"sum\":60018}}}"}
2025-03-14T05:06:20.261657+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741928780261,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T05:11:20.341583+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741929080341,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2837389312,\"uptime\":1748808.82,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21721200,\"nice\":12740,\"sys\":2856000,\"idle\":1719964590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21737880,\"nice\":13250,\"sys\":2865180,\"idle\":1719672040,\"irq\":0}}],\"eventLoopStats\":{\"min\":97,\"max\":30019,\"num\":3,\"sum\":60010}}}"}
2025-03-14T05:11:20.341647+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741929080341,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T05:12:20.369584+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741929140369,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2837397504,\"uptime\":1748868.85,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21721650,\"nice\":12740,\"sys\":2856090,\"idle\":1720023930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21738170,\"nice\":13250,\"sys\":2865230,\"idle\":1719731460,\"irq\":0}}],\"eventLoopStats\":{\"min\":105,\"max\":30009,\"num\":3,\"sum\":60027}}}"}
2025-03-14T05:12:20.369637+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741929140369,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T05:13:20.397644+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741929200397,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2827890688,\"uptime\":1748928.87,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21722400,\"nice\":12740,\"sys\":2856200,\"idle\":1720082980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21739000,\"nice\":13250,\"sys\":2865340,\"idle\":1719790390,\"irq\":0}}],\"eventLoopStats\":{\"min\":86,\"max\":30030,\"num\":3,\"sum\":60025}}}"}
2025-03-14T05:13:20.397712+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741929200397,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T05:16:20.461762+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741929380461,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2830114816,\"uptime\":1749108.94,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21723760,\"nice\":12740,\"sys\":2856430,\"idle\":1720260870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21740430,\"nice\":13250,\"sys\":2865560,\"idle\":1719968340,\"irq\":0}}],\"eventLoopStats\":{\"min\":108,\"max\":30003,\"num\":3,\"sum\":60028}}}"}
2025-03-14T05:16:20.461862+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741929380461,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T05:17:20.489592+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741929440489,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2829131776,\"uptime\":1749168.96,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21724420,\"nice\":12740,\"sys\":2856490,\"idle\":1720320150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21740780,\"nice\":13250,\"sys\":2865660,\"idle\":1720027700,\"irq\":0}}],\"eventLoopStats\":{\"min\":82,\"max\":30020,\"num\":3,\"sum\":60027}}}"}
2025-03-14T05:17:20.489672+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741929440489,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T05:19:20.545581+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741929560545,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2830991360,\"uptime\":1749289.02,\"totalMem\":4018159616,\"loadavg\":[0.06,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21725320,\"nice\":12740,\"sys\":2856570,\"idle\":1720438690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21741450,\"nice\":13250,\"sys\":2865770,\"idle\":1720146480,\"irq\":0}}],\"eventLoopStats\":{\"min\":76,\"max\":30010,\"num\":3,\"sum\":60027}}}"}
2025-03-14T05:19:20.545637+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741929560545,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T05:30:20.789564+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741930220789,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2831302656,\"uptime\":1749949.27,\"totalMem\":4018159616,\"loadavg\":[0.13,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21730820,\"nice\":12740,\"sys\":2857320,\"idle\":1721091350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21747220,\"nice\":13250,\"sys\":2866620,\"idle\":1720798430,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30030,\"num\":13,\"sum\":60009}}}"}
2025-03-14T05:30:20.789654+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741930220789,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T05:32:20.849568+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741930340849,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2831314944,\"uptime\":1750069.33,\"totalMem\":4018159616,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21731760,\"nice\":12740,\"sys\":2857430,\"idle\":1721210010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21748190,\"nice\":13250,\"sys\":2866760,\"idle\":1720917210,\"irq\":0}}],\"eventLoopStats\":{\"min\":76,\"max\":30010,\"num\":3,\"sum\":60028}}}"}
2025-03-14T05:32:20.849716+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741930340849,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T05:35:20.909565+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741930520909,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2830880768,\"uptime\":1750249.39,\"totalMem\":4018159616,\"loadavg\":[0.04,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21733370,\"nice\":12740,\"sys\":2857700,\"idle\":1721387710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21749320,\"nice\":13250,\"sys\":2867030,\"idle\":1721095430,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30011,\"num\":13,\"sum\":60005}}}"}
2025-03-14T05:35:20.909622+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741930520909,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T05:39:20.993581+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741930760993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2832896000,\"uptime\":1750489.47,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21735100,\"nice\":12740,\"sys\":2857930,\"idle\":1721625070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21751290,\"nice\":13250,\"sys\":2867270,\"idle\":1721332650,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30027,\"num\":3,\"sum\":60027}}}"}
2025-03-14T05:39:20.993702+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741930760993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T05:41:21.037634+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741930881037,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2835206144,\"uptime\":1750609.51,\"totalMem\":4018159616,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21735970,\"nice\":12740,\"sys\":2858060,\"idle\":1721743660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21752080,\"nice\":13250,\"sys\":2867410,\"idle\":1721451300,\"irq\":0}}],\"eventLoopStats\":{\"min\":12,\"max\":30020,\"num\":4,\"sum\":60028}}}"}
2025-03-14T05:41:21.037755+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741930881037,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T05:42:21.065590+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741930941065,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2834849792,\"uptime\":1750669.54,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21736440,\"nice\":12740,\"sys\":2858110,\"idle\":1721803030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21752520,\"nice\":13250,\"sys\":2867450,\"idle\":1721510570,\"irq\":0}}],\"eventLoopStats\":{\"min\":23,\"max\":30026,\"num\":3,\"sum\":60028}}}"}
2025-03-14T05:42:21.065716+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741930941065,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T05:47:21.165592+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741931241165,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2827313152,\"uptime\":1750969.64,\"totalMem\":4018159616,\"loadavg\":[0.16,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21740140,\"nice\":12740,\"sys\":2858570,\"idle\":1722099020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21756100,\"nice\":13250,\"sys\":2867820,\"idle\":1721806570,\"irq\":0}}],\"eventLoopStats\":{\"min\":38,\"max\":30030,\"num\":3,\"sum\":60022}}}"}
2025-03-14T05:47:21.165650+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741931241165,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T05:49:21.221629+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741931361221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2827321344,\"uptime\":1751089.7,\"totalMem\":4018159616,\"loadavg\":[0.14,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21741040,\"nice\":12740,\"sys\":2858760,\"idle\":1722217560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21756800,\"nice\":13250,\"sys\":2867910,\"idle\":1721925300,\"irq\":0}}],\"eventLoopStats\":{\"min\":44,\"max\":30008,\"num\":3,\"sum\":60024}}}"}
2025-03-14T05:49:21.221702+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741931361221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T05:55:21.293569+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741931721293,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2827567104,\"uptime\":1751449.77,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21743700,\"nice\":12740,\"sys\":2859210,\"idle\":1722573500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21759900,\"nice\":13250,\"sys\":2868270,\"idle\":1722280810,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30002,\"num\":13,\"sum\":60011}}}"}
2025-03-14T05:55:21.293689+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741931721293,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T05:57:21.325582+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741931841325,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2827587584,\"uptime\":1751569.8,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21744650,\"nice\":12740,\"sys\":2859370,\"idle\":1722692190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21760790,\"nice\":13250,\"sys\":2868400,\"idle\":1722399520,\"irq\":0}}],\"eventLoopStats\":{\"min\":70,\"max\":30002,\"num\":3,\"sum\":60001}}}"}
2025-03-14T05:57:21.325647+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741931841325,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T05:58:21.353571+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741931901353,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2827657216,\"uptime\":1751629.83,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21745110,\"nice\":12740,\"sys\":2859450,\"idle\":1722751570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21761110,\"nice\":13250,\"sys\":2868460,\"idle\":1722458930,\"irq\":0}}],\"eventLoopStats\":{\"min\":69,\"max\":30029,\"num\":3,\"sum\":60026}}}"}
2025-03-14T05:58:21.353639+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741931901353,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:03:21.473614+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932201473,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2827956224,\"uptime\":1751929.95,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21747750,\"nice\":12740,\"sys\":2859770,\"idle\":1723047910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21762860,\"nice\":13250,\"sys\":2868860,\"idle\":1722755660,\"irq\":0}}],\"eventLoopStats\":{\"min\":70,\"max\":30027,\"num\":3,\"sum\":60028}}}"}
2025-03-14T06:03:21.473722+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932201473,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:05:21.505582+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932321505,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2830053376,\"uptime\":1752049.98,\"totalMem\":4018159616,\"loadavg\":[0.08,0.02,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21748630,\"nice\":12740,\"sys\":2859920,\"idle\":1723166470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21763600,\"nice\":13250,\"sys\":2869010,\"idle\":1722874160,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30022,\"num\":13,\"sum\":59998}}}"}
2025-03-14T06:05:21.505729+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932321505,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:06:21.533621+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932381533,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847498240,\"uptime\":1752110.01,\"totalMem\":4018159616,\"loadavg\":[0.22,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21751000,\"nice\":13400,\"sys\":2860530,\"idle\":1723222420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21766150,\"nice\":13480,\"sys\":2869640,\"idle\":1722930320,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30026,\"num\":4,\"sum\":60026}}}"}
2025-03-14T06:06:21.533672+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932381533,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:07:16.030953+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932436030,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}
2025-03-14T06:07:16.031279+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932436031,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-reporting'"}
2025-03-14T06:07:16.031377+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932436031,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:07:16.015Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-a05b892f-42af-451f-81f4-65c23e87e2a6\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741932434,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-a05b892f-42af-451f-81f4-65c23e87e2a6\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741932434591,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:04.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:10.545Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"modifiedAt\":\"2025-03-14T06:07:10.545Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"2f55bcb2-e3c1-462a-9662-46b35d022255\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"450e2adb-d1a1-4c12-8d91-b0146f01d230\",\"email\":\"vivekraja.rajendran@salesforce.com\",\"active\":true,\"name\":\"Vivekraja Rajendran\",\"firstName\":\"Vivekraja\",\"lastName\":\"Rajendran\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hqf0IAA\",\"slackUserId\":\"WAYCCR9EJ\",\"createdBy\":\"vivekraja.rajendran@salesforce.com\",\"modifiedBy\":\"vivekraja.rajendran@salesforce.com\",\"createdAt\":\"2022-06-07T05:45:40.981Z\",\"modifiedAt\":\"2022-06-07T05:45:40.981Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WAYCCR9EJ\"],\"inviteBots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"]}}"}
2025-03-14T06:07:16.031378+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932436031,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"}
2025-03-14T06:07:16.031412+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932436031,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"}
2025-03-14T06:07:16.031524+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932436031,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:07:16.031525+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932436031,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-incident-created-with-slack-channel"}
2025-03-14T06:07:16.031545+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932436031,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-incident-created-with-slack-channel is not consumed by icc-reporting."}
2025-03-14T06:07:16.031573+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932436031,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-incident-created-with-slack-channel correctly routed"}
2025-03-14T06:07:16.218783+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932436218,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}
2025-03-14T06:07:16.218948+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932436218,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-to-generate' for consumer group='icc-reporting'"}
2025-03-14T06:07:16.218972+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932436218,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:07:16.210Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-a05b892f-42af-451f-81f4-65c23e87e2a6\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:04.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:10.545Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"\",\"additionalJoiningInfo\":\"\",\"isManaged\":true}}"}
2025-03-14T06:07:16.218990+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932436218,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"}
2025-03-14T06:07:16.219051+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932436219,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"}
2025-03-14T06:07:16.219157+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932436219,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:07:16.219160+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932436219,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-bridge-to-generate"}
2025-03-14T06:07:16.219189+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932436219,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-bridge-to-generate is not consumed by icc-reporting."}
2025-03-14T06:07:16.219211+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932436219,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-bridge-to-generate correctly routed"}
2025-03-14T06:07:19.546233+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"request\",\"data\":{\"method\":\"quip\",\"statusCode\":0,\"message\":\"\"}}"}
2025-03-14T06:07:19.546347+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932439546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:07:19.546493+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932439546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"QuipService.createDocument for id a05b892f-42af-451f-81f4-65c23e87e2a6 created with URL https://salesforce.quip.com/rTPjASvaSknc"}
2025-03-14T06:07:19.546593+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.setValue key: a05b892f-42af-451f-81f4-65c23e87e2a6 - value: VPAAAAHMkhB"}
2025-03-14T06:07:19.548378+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439548,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: saveIncidentInfo, key: a05b892f-42af-451f-81f4-65c23e87e2a6-incident-info, info: {\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"caseId\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"slackChannelId\":\"C08HNP3QFQV\",\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"severity\":\"Sev2\",\"status\":\"New\",\"impact\":\"PerformanceDegradation\",\"impactStart\":\"2025-03-14T06:07:10.545Z\",\"impactEnd\":\"0\",\"servicesImpacted\":\"Services Impacted not found\",\"roles\":{},\"category\":\"Category not found\",\"rootCause\":\"Root cause not found\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"caseNumber\":\"Case Number not found\",\"productTag\":\"Product tag not found\",\"proximateCause\":\"Proximate cause not found\",\"customerExperience\":\"Customer Experience not found\",\"immediateResolution\":\"Immediate Resolution not found\",\"aarQuestions\":\"Aar Questions not found\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Closed By not found\"}"}
2025-03-14T06:07:19.550120+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932439550,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"produceEvent with link https://salesforce.quip.com/rTPjASvaSknc for event a05b892f-42af-451f-81f4-65c23e87e2a6 and case "}
2025-03-14T06:07:19.550122+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439550,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-report-created - undefined"}
2025-03-14T06:07:19.550180+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439550,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-created\"}}"}
2025-03-14T06:07:19.550201+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439550,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-created\"}}"}
2025-03-14T06:07:19.550307+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932439550,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:07:19.550373+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439550,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'a05b892f-42af-451f-81f4-65c23e87e2a6' to topic 'incident': {\"createdAt\":\"2025-03-14T06:07:19.550Z\",\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-a05b892f-42af-451f-81f4-65c23e87e2a6\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:04.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:10.545Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/rTPjASvaSknc\"}}"}
2025-03-14T06:07:19.550438+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932439550,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'a05b892f-42af-451f-81f4-65c23e87e2a6' to Kafka topic 'incident'"}
2025-03-14T06:07:19.550441+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439550,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-report-created - undefined"}
2025-03-14T06:07:19.550465+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439550,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.11628799885511398\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-created\"}}"}
2025-03-14T06:07:19.550514+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439550,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.11628799885511398\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-created\"}}"}
2025-03-14T06:07:19.550537+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932439550,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:07:19.550707+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932439550,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-incident-created correctly routed"}
2025-03-14T06:07:19.601298+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439601,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}
2025-03-14T06:07:19.601487+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932439601,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-created' for consumer group='icc-reporting'"}
2025-03-14T06:07:19.601589+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439601,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:07:19.550Z\",\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-a05b892f-42af-451f-81f4-65c23e87e2a6\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:04.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:10.545Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/rTPjASvaSknc\"}}"}
2025-03-14T06:07:19.601590+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439601,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"}
2025-03-14T06:07:19.601642+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439601,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"}
2025-03-14T06:07:19.601725+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932439601,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:07:19.601725+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439601,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-report-created"}
2025-03-14T06:07:19.601745+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932439601,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-report-created is now being processed."}
2025-03-14T06:07:19.601841+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439601,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: a05b892f-42af-451f-81f4-65c23e87e2a6 - value: [object Promise]"}
2025-03-14T06:07:19.602894+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439602,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId VPAAAAHMkhB and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,45,99,114,101,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,48,54,58,48,55,58,49,57,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,105,110,103]}}],\"key\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T06:07:19.550Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"a05b892f-42af-451f-81f4-65c23e87e2a6\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HNP3QFQV\\\",\\\"name\\\":\\\"icc-a05b892f-42af-451f-81f4-65c23e87e2a6\\\"},\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for usa790\\\",\\\"description\\\":\\\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\\\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\\\n\\\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\\\",\\\"detectedTime\\\":\\\"2025-03-14T06:04:04.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"New\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T06:07:10.545Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T06:07:10.545Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"\\\",\\\"caseRecordId\\\":\\\"\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"\\\",\\\"engagedAt\\\":\\\"\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"gusExportTimestamp\\\":\\\"\\\"},\\\"eventObj\\\":{\\\"link\\\":\\\"https://salesforce.quip.com/rTPjASvaSknc\\\"}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T06:07:19.550Z\",\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-a05b892f-42af-451f-81f4-65c23e87e2a6\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:04.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:10.545Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/rTPjASvaSknc\"}},\"encoder\":\"json\",\"eventType\":\"icc-report-created\",\"payload\":{\"createdAt\":\"2025-03-14T06:07:19.550Z\",\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-a05b892f-42af-451f-81f4-65c23e87e2a6\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:04.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:10.545Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/rTPjASvaSknc\"}}}"}
2025-03-14T06:07:19.602895+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439602,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: VPAAAAHMkhB"}
2025-03-14T06:07:19.602896+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932439602,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-report-created and docId VPAAAAHMkhB"}
2025-03-14T06:07:19.602899+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932439602,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-report-created correctly routed"}
2025-03-14T06:07:26.656203+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932446656,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}
2025-03-14T06:07:26.656422+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932446656,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-reporting'"}
2025-03-14T06:07:26.656450+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932446656,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:07:26.645Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:04.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:10.545Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https://tel.meet/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73013389\",\"caseRecordId\":\"500EE00001TrlEAYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/rTPjASvaSknc\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T06:07:21.339Z\"},\"eventObj\":[{\"configurationItemId\":\"a7JEE00000LX0202AD\",\"gusCaseRecordId\":\"500EE00001TrlEAYAZ\"}],\"requestId\":\"87941468-d35c-c7a4-60e6-3f7c56192299\",\"client\":\"quantumks2s\"}"}
2025-03-14T06:07:26.656473+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932446656,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"}
2025-03-14T06:07:26.656531+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932446656,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"}
2025-03-14T06:07:26.656629+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932446656,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:07:26.656655+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932446656,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-incident-to-cis-request"}
2025-03-14T06:07:26.656656+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932446656,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-incident-to-cis-request is not consumed by icc-reporting."}
2025-03-14T06:07:26.656685+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932446656,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-incident-to-cis-request correctly routed"}
2025-03-14T06:07:26.656776+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932446656,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}
2025-03-14T06:07:26.656991+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932446656,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-create-request' for consumer group='icc-reporting'"}
2025-03-14T06:07:26.657030+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932446656,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:07:26.646Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:04.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:10.545Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https://tel.meet/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73013389\",\"caseRecordId\":\"500EE00001TrlEAYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/rTPjASvaSknc\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T06:07:21.339Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T06:07:26.563Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-14T06:07:26.518Z\",\"modifiedAt\":\"2025-03-14T06:07:26.518Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"configurationItemId\":\"a7JEE00000LX0202AD\",\"createLock\":true,\"sfid\":null,\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\"},\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":null}],\"requestId\":\"87941468-d35c-c7a4-60e6-3f7c56192299\",\"client\":\"quantumks2s\"}"}
2025-03-14T06:07:26.657066+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932446657,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-create-request\"}}"}
2025-03-14T06:07:26.657091+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932446657,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-create-request\"}}"}
2025-03-14T06:07:26.657157+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932446657,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:07:26.657158+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932446657,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-ctc-lock-create-request"}
2025-03-14T06:07:26.657159+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932446657,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-ctc-lock-create-request is not consumed by icc-reporting."}
2025-03-14T06:07:26.657174+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932446657,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-ctc-lock-create-request correctly routed"}
2025-03-14T06:07:29.039534+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932449039,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: saveIncidentInfo, key: a05b892f-42af-451f-81f4-65c23e87e2a6-incident-info, info: {\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"caseId\":\"500EE00001TrlEAYAZ\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"slackChannelId\":\"C08HNP3QFQV\",\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"impact\":\"PerformanceDegradation\",\"impactStart\":\"2025-03-14T06:07:10.545Z\",\"impactEnd\":\"0\",\"servicesImpacted\":\"Core Live on Falcon\",\"roles\":{\"Incident Commander\":\"Vivekraja Rajendran\"},\"category\":\"Category not found\",\"rootCause\":\"Root cause not found\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"caseNumber\":\"73013389\",\"productTag\":\"Product tag not found\",\"proximateCause\":\"Proximate cause not found\",\"customerExperience\":\"Customer Experience not found\",\"immediateResolution\":\"Immediate Resolution not found\",\"aarQuestions\":\"Aar Questions not found\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Closed By not found\"}"}
2025-03-14T06:07:29.041402+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932449041,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-incident-updated correctly routed"}
2025-03-14T06:07:33.862516+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932453861,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}
2025-03-14T06:07:33.862527+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932453862,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}
2025-03-14T06:07:33.862528+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932453862,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:07:33.477Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TrlEAYAZ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T06:07:33.477Z\",\"recordId\":\"500EE00001TrlEAYAZ\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"caseNumber\":\"73013389\"},\"changes\":{}}"}
2025-03-14T06:07:33.862529+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932453862,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T06:07:33.862529+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932453862,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T06:07:33.862530+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932453862,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:07:33.862530+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932453862,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-gus-response"}
2025-03-14T06:07:33.862531+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932453862,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."}
2025-03-14T06:07:33.862531+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932453862,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: a05b892f-42af-451f-81f4-65c23e87e2a6 - value: [object Promise]"}
2025-03-14T06:07:33.863677+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932453863,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId VPAAAAHMkhB and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,48,54,58,48,55,58,51,51,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T06:07:33.477Z\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"name\\\":\\\"SiteReliability\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"a05b892f-42af-451f-81f4-65c23e87e2a6\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HNP3QFQV\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001TrlEAYAZ\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_updated\\\",\\\"timestamp\\\":\\\"2025-03-14T06:07:33.477Z\\\",\\\"recordId\\\":\\\"500EE00001TrlEAYAZ\\\",\\\"incidentId\\\":\\\"a05b892f-42af-451f-81f4-65c23e87e2a6\\\",\\\"caseNumber\\\":\\\"73013389\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T06:07:33.477Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TrlEAYAZ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T06:07:33.477Z\",\"recordId\":\"500EE00001TrlEAYAZ\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"caseNumber\":\"73013389\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T06:07:33.477Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TrlEAYAZ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T06:07:33.477Z\",\"recordId\":\"500EE00001TrlEAYAZ\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"caseNumber\":\"73013389\"},\"changes\":{}}}"}
2025-03-14T06:07:33.863678+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932453863,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: VPAAAAHMkhB"}
2025-03-14T06:07:33.863678+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932453863,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId VPAAAAHMkhB"}
2025-03-14T06:07:33.863679+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932453863,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id a05b892f-42af-451f-81f4-65c23e87e2a6 and docId VPAAAAHMkhB"}
2025-03-14T06:07:33.863680+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932453863,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId a05b892f-42af-451f-81f4-65c23e87e2a6, docId VPAAAAHMkhB, event {\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T06:07:33.477Z\",\"recordId\":\"500EE00001TrlEAYAZ\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"caseNumber\":\"73013389\"}"}
2025-03-14T06:07:33.863681+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932453863,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: a05b892f-42af-451f-81f4-65c23e87e2a6-gus-casenumber - value: [object Promise]"}
2025-03-14T06:07:33.864576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932453864,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId a05b892f-42af-451f-81f4-65c23e87e2a6, docId VPAAAAHMkhB, caseNumber 73013389"}
2025-03-14T06:07:33.864577+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932453864,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-gus-response correctly routed"}
2025-03-14T06:10:14.227490+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932614227,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-page-response correctly routed"}
2025-03-14T06:14:21.681562+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932861681,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841931776,\"uptime\":1752590.16,\"totalMem\":4018159616,\"loadavg\":[0.04,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21754680,\"nice\":13400,\"sys\":2861140,\"idle\":1723697010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21770290,\"nice\":13480,\"sys\":2870240,\"idle\":1723404200,\"irq\":0}}],\"eventLoopStats\":{\"min\":70,\"max\":30009,\"num\":3,\"sum\":60002}}}"}
2025-03-14T06:14:21.681736+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932861681,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:15:21.689596+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741932921689,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841681920,\"uptime\":1752650.16,\"totalMem\":4018159616,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21755130,\"nice\":13400,\"sys\":2861230,\"idle\":1723756250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21770740,\"nice\":13480,\"sys\":2870300,\"idle\":1723463440,\"irq\":0}}],\"eventLoopStats\":{\"min\":76,\"max\":30016,\"num\":3,\"sum\":60004}}}"}
2025-03-14T06:15:21.689666+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741932921689,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:18:21.741569+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741933101741,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841702400,\"uptime\":1752830.22,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21756770,\"nice\":13400,\"sys\":2861470,\"idle\":1723934210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21772440,\"nice\":13480,\"sys\":2870510,\"idle\":1723641290,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29906,\"num\":17,\"sum\":60023}}}"}
2025-03-14T06:18:21.741637+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741933101741,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:20:21.781562+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741933221781,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841718784,\"uptime\":1752950.26,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21757710,\"nice\":13400,\"sys\":2861610,\"idle\":1724052880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21773570,\"nice\":13480,\"sys\":2870640,\"idle\":1723759960,\"irq\":0}}],\"eventLoopStats\":{\"min\":88,\"max\":30030,\"num\":3,\"sum\":60025}}}"}
2025-03-14T06:20:21.781656+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741933221781,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:20:28.061506+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741933228061,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Roles for  incident: [{\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"modifiedAt\":\"2025-03-14T06:07:10.545Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"2f55bcb2-e3c1-462a-9662-46b35d022255\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"450e2adb-d1a1-4c12-8d91-b0146f01d230\",\"email\":\"vivekraja.rajendran@salesforce.com\",\"active\":true,\"name\":\"Vivekraja Rajendran\",\"firstName\":\"Vivekraja\",\"lastName\":\"Rajendran\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hqf0IAA\",\"slackUserId\":\"WAYCCR9EJ\",\"createdBy\":\"vivekraja.rajendran@salesforce.com\",\"modifiedBy\":\"vivekraja.rajendran@salesforce.com\",\"createdAt\":\"2022-06-07T05:45:40.981Z\",\"modifiedAt\":\"2022-06-07T05:45:40.981Z\"},\"externalGusId\":null}]"}
2025-03-14T06:21:00.789964+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741933260789,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}
2025-03-14T06:21:00.790174+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741933260790,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-reporting'"}
2025-03-14T06:21:00.790210+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741933260790,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:21:00.778Z\",\"user\":{\"id\":\"450e2adb-d1a1-4c12-8d91-b0146f01d230\",\"email\":\"vivekraja.rajendran@salesforce.com\",\"active\":true,\"name\":\"Vivekraja Rajendran\",\"firstName\":\"Vivekraja\",\"lastName\":\"Rajendran\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hqf0IAA\",\"slackUserId\":\"WAYCCR9EJ\",\"createdBy\":\"vivekraja.rajendran@salesforce.com\",\"modifiedBy\":\"vivekraja.rajendran@salesforce.com\",\"createdAt\":\"2022-06-07T05:45:40.981Z\",\"modifiedAt\":\"2022-06-07T05:45:40.981Z\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https://tel.meet/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73013389\",\"caseRecordId\":\"500EE00001TrlEAYAZ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/rTPjASvaSknc\",\"engagedAt\":\"2025-03-14T06:07:26.667Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T06:20:33.133Z\"},\"eventObj\":{\"ok\":true,\"id\":\"29db967f-5352-4133-8a8e-e0ea79420462\",\"serviceId\":\"POTKQ6M\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for usa790\\nSeverity: Sev1\\nSlack Channel: #icc-73013389\\nBridge URL: https://meet.google.com/sty-wbts-gud\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https://tel.meet/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\\nAdditional Details: \",\"incidentSubject\":\"Sherlock_APT Degradation Alert for usa790\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\"},\"requestId\":\"91a9aeda-cda8-7c3e-80b7-2207c88d585e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T06:21:00.790250+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741933260790,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T06:21:00.790283+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741933260790,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T06:21:00.790402+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741933260790,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:21:00.790402+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741933260790,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-page-request"}
2025-03-14T06:21:00.790403+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741933260790,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-page-request is not consumed by icc-reporting."}
2025-03-14T06:21:00.790425+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741933260790,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-page-request correctly routed"}
2025-03-14T06:25:21.901548+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741933521901,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844106752,\"uptime\":1753250.38,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21760230,\"nice\":13400,\"sys\":2861950,\"idle\":1724349100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21775800,\"nice\":13480,\"sys\":2871060,\"idle\":1724056210,\"irq\":0}}],\"eventLoopStats\":{\"min\":29,\"max\":30016,\"num\":3,\"sum\":60019}}}"}
2025-03-14T06:25:21.901640+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741933521901,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:28:09.439555+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741933689439,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}
2025-03-14T06:28:09.439804+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741933689439,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-reporting'"}
2025-03-14T06:28:09.439828+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741933689439,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:28:09.424Z\",\"user\":{\"id\":\"450e2adb-d1a1-4c12-8d91-b0146f01d230\",\"email\":\"vivekraja.rajendran@salesforce.com\",\"active\":true,\"name\":\"Vivekraja Rajendran\",\"firstName\":\"Vivekraja\",\"lastName\":\"Rajendran\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hqf0IAA\",\"slackUserId\":\"WAYCCR9EJ\",\"createdBy\":\"vivekraja.rajendran@salesforce.com\",\"modifiedBy\":\"vivekraja.rajendran@salesforce.com\",\"createdAt\":\"2022-06-07T05:45:40.981Z\",\"modifiedAt\":\"2022-06-07T05:45:40.981Z\"},\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https://tel.meet/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73013389\",\"caseRecordId\":\"500EE00001TrlEAYAZ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/rTPjASvaSknc\",\"engagedAt\":\"2025-03-14T06:07:26.667Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T06:26:40.002Z\"},\"eventObj\":{\"ok\":true,\"id\":\"f54f0e2e-6ac5-49b9-9e5e-ed5d9a46413e\",\"serviceId\":\"PTTI6WN\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for usa790\\nSeverity: Sev1\\nSlack Channel: #icc-73013389\\nBridge URL: https://meet.google.com/sty-wbts-gud\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https://tel.meet/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\\nAdditional Details: \",\"incidentSubject\":\"Sherlock_APT Degradation Alert for usa790\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\"},\"requestId\":\"a373f6f0-cb52-771e-9db1-f89f0230a2fa\",\"client\":\"icc-slack-app\"}"}
2025-03-14T06:28:09.439871+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741933689439,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T06:28:09.439932+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741933689439,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T06:28:09.440046+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741933689439,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:28:09.440046+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741933689440,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-page-request"}
2025-03-14T06:28:09.440049+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741933689440,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-page-request is not consumed by icc-reporting."}
2025-03-14T06:28:09.440076+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741933689440,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-page-request correctly routed"}
2025-03-14T06:33:22.025560+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741934002025,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2832941056,\"uptime\":1753730.5,\"totalMem\":4018159616,\"loadavg\":[0.04,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21766400,\"nice\":14030,\"sys\":2863230,\"idle\":1724819850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21781680,\"nice\":13850,\"sys\":2872180,\"idle\":1724527240,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30007,\"num\":13,\"sum\":60003}}}"}
2025-03-14T06:33:22.025662+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741934002025,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:33:26.971358+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741934006971,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-internal-comms-request correctly routed"}
2025-03-14T06:33:37.845564+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741934017845,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}
2025-03-14T06:33:37.845849+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741934017845,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'"}
2025-03-14T06:33:37.845938+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741934017845,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T06:33:37.352Z\",\"incident\":{\"id\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"slackChannel\":{\"id\":\"C08HNP3QFQV\",\"name\":\"icc-73013389\"},\"subject\":\"Sherlock_APT Degradation Alert for usa790\",\"description\":\"Sherlock detected an APT Incident for Cell: usa790, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 05:52:00.000 - 2025-03-14 05:53:00.000.\\n\\nCase created using .case by @Vivekraja Rajendran in #cp-sre-alerts for usa790\",\"detectedTime\":\"2025-03-14T06:04:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1QZGIHKPMKIR3\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T06:07:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sty-wbts-gud\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-520-815-1116, pin: 489942395; \\nFind numbers in more regions on https://tel.meet/sty-wbts-gud?pin=2995988402503, pin: 2995988402503\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"modifiedAt\":\"2025-03-14T06:26:35.485Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"id\":\"2f55bcb2-e3c1-462a-9662-46b35d022255\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ff7013ac-ffc0-4ddd-adda-fa31e689aa28\",\"email\":\"skadur@salesforce.com\",\"active\":true,\"name\":\"Sushan Kadur\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002V5lRYAS\",\"slackUserId\":\"U02PV4P0HQT\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-01-11T21:56:42.287Z\",\"modifiedAt\":\"2023-01-17T03:50:43.685Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T06:26:35.485Z\",\"modifiedAt\":\"2025-03-14T06:26:35.485Z\",\"createdBy\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"modifiedBy\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"id\":\"4348d76a-3b4f-4336-96c4-e9d954e73a94\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T06:07:10.545Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73013389\",\"caseRecordId\":\"500EE00001TrlEAYAZ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/rTPjASvaSknc\",\"engagedAt\":\"2025-03-14T06:07:26.667Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T06:26:40.002Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"d6a75770-a090-41ff-99f9-ae7983507bed\",\"sequenceNumber\":3}}"}
2025-03-14T06:33:37.845959+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741934017845,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T06:33:37.845982+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741934017845,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T06:33:37.846105+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741934017846,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:33:37.846105+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741934017846,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-internal-comms-response"}
2025-03-14T06:33:37.846106+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741934017846,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-internal-comms-response is not consumed by icc-reporting."}
2025-03-14T06:33:37.846129+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741934017846,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event a05b892f-42af-451f-81f4-65c23e87e2a6 - icc-internal-comms-response correctly routed"}
2025-03-14T06:40:22.121577+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741934422121,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2822787072,\"uptime\":1754150.6,\"totalMem\":4018159616,\"loadavg\":[0.13,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21769970,\"nice\":14030,\"sys\":2863730,\"idle\":1725235190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21785630,\"nice\":13850,\"sys\":2872730,\"idle\":1724942340,\"irq\":0}}],\"eventLoopStats\":{\"min\":96,\"max\":30004,\"num\":3,\"sum\":60027}}}"}
2025-03-14T06:40:22.121667+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741934422121,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:51:22.349584+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741935082349,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2833125376,\"uptime\":1754810.83,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21775860,\"nice\":14030,\"sys\":2864410,\"idle\":1725887180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21790610,\"nice\":13850,\"sys\":2873420,\"idle\":1725594240,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29934,\"num\":23,\"sum\":60004}}}"}
2025-03-14T06:51:22.349723+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741935082349,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T06:59:22.497719+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741935562497,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2828820480,\"uptime\":1755290.97,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21779750,\"nice\":14030,\"sys\":2864890,\"idle\":1726362040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21795190,\"nice\":13850,\"sys\":2873910,\"idle\":1726068570,\"irq\":0}}],\"eventLoopStats\":{\"min\":68,\"max\":30001,\"num\":3,\"sum\":60013}}}"}
2025-03-14T06:59:22.497728+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741935562497,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:00:22.525559+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741935622525,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2830143488,\"uptime\":1755351,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21780290,\"nice\":14030,\"sys\":2864950,\"idle\":1726421340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21795590,\"nice\":13850,\"sys\":2874020,\"idle\":1726127860,\"irq\":0}}],\"eventLoopStats\":{\"min\":55,\"max\":30030,\"num\":3,\"sum\":60028}}}"}
2025-03-14T07:00:22.525670+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741935622525,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:03:22.581574+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741935802581,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2829864960,\"uptime\":1755531.06,\"totalMem\":4018159616,\"loadavg\":[0.07,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21781380,\"nice\":14030,\"sys\":2865190,\"idle\":1726599440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21797050,\"nice\":13850,\"sys\":2874190,\"idle\":1726305730,\"irq\":0}}],\"eventLoopStats\":{\"min\":32,\"max\":30010,\"num\":3,\"sum\":60004}}}"}
2025-03-14T07:03:22.581642+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741935802581,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:04:22.601588+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741935862601,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2830938112,\"uptime\":1755591.08,\"totalMem\":4018159616,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21781770,\"nice\":14030,\"sys\":2865270,\"idle\":1726658790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21797580,\"nice\":13850,\"sys\":2874280,\"idle\":1726364990,\"irq\":0}}],\"eventLoopStats\":{\"min\":37,\"max\":30004,\"num\":3,\"sum\":60018}}}"}
2025-03-14T07:04:22.601643+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741935862601,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:05:30.495215+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741935930495,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T07:05:30.496668+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741935930496,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T07:09:22.673714+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741936162673,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2838179840,\"uptime\":1755891.15,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21784610,\"nice\":14030,\"sys\":2865640,\"idle\":1726955380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21801070,\"nice\":13850,\"sys\":2874550,\"idle\":1726661290,\"irq\":0}}],\"eventLoopStats\":{\"min\":65,\"max\":30008,\"num\":3,\"sum\":60017}}}"}
2025-03-14T07:09:22.673738+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741936162673,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:09:25.965083+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741936165964,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}
2025-03-14T07:09:25.965184+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741936165965,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-reporting'"}
2025-03-14T07:09:25.965186+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741936165965,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T07:09:25.913Z\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"user\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0HB0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000LX0202AD\"}]}"}
2025-03-14T07:09:25.965186+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741936165965,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}"}
2025-03-14T07:09:25.965243+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741936165965,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}"}
2025-03-14T07:09:25.965346+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741936165965,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:09:25.965543+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741936165965,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T07:09:25.990601+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741936165990,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"}
2025-03-14T07:09:25.990713+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741936165990,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-reporting'"}
2025-03-14T07:09:25.990743+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741936165990,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T07:09:25.913Z\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"user\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0HB0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000LX0202AD\"}],\"cis\":[{\"id\":\"855fb51c-8f1d-4ea3-bad1-12c5f5518e5c\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"createLock\":false,\"sfid\":\"aCqEE000000C0HB0A0\",\"configurationItem\":{\"id\":\"a7JEE00000LX0202AD\",\"name\":\"usa790\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa790\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T06:07:26.563Z\",\"modifiedAt\":\"2025-03-14T07:09:24.667Z\",\"id\":\"4bf5be71-49c5-46ca-b360-48aa32321b6e\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: a05b892f-42af-451f-81f4-65c23e87e2a6\",\"externalId\":\"a8LEE00001BWLiP2AX\"}}]}"}
2025-03-14T07:09:25.990746+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741936165990,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"}
2025-03-14T07:09:25.990809+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741936165990,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"}
2025-03-14T07:09:25.990851+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741936165990,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:09:25.991004+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741936165990,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T07:09:26.090485+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741936166090,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Roles for  incident: []"}
2025-03-14T07:14:22.745568+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741936462745,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2835288064,\"uptime\":1756191.22,\"totalMem\":4018159616,\"loadavg\":[0.07,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21787060,\"nice\":14030,\"sys\":2866060,\"idle\":1727251750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21803580,\"nice\":13850,\"sys\":2874960,\"idle\":1726957410,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30030,\"num\":19,\"sum\":59999}}}"}
2025-03-14T07:14:22.745690+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741936462745,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:15:22.773583+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741936522773,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2836172800,\"uptime\":1756251.25,\"totalMem\":4018159616,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21787650,\"nice\":14030,\"sys\":2866170,\"idle\":1727311000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21804050,\"nice\":13850,\"sys\":2875040,\"idle\":1727016660,\"irq\":0}}],\"eventLoopStats\":{\"min\":1,\"max\":29949,\"num\":9,\"sum\":60024}}}"}
2025-03-14T07:15:22.773649+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741936522773,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:17:22.813643+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741936642813,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2836213760,\"uptime\":1756371.29,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21788830,\"nice\":14030,\"sys\":2866320,\"idle\":1727429620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21805020,\"nice\":13850,\"sys\":2875200,\"idle\":1727135260,\"irq\":0}}],\"eventLoopStats\":{\"min\":46,\"max\":30027,\"num\":3,\"sum\":60006}}}"}
2025-03-14T07:17:22.813714+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741936642813,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:19:09.548402+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741936749548,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T07:19:09.549932+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741936749549,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T07:19:22.849616+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741936762849,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2837250048,\"uptime\":1756491.32,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21789620,\"nice\":14030,\"sys\":2866530,\"idle\":1727548280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21806150,\"nice\":13850,\"sys\":2875340,\"idle\":1727253820,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30015,\"num\":13,\"sum\":60007}}}"}
2025-03-14T07:19:22.849695+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741936762849,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:29:23.049575+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741937363049,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846834688,\"uptime\":1757091.52,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21794280,\"nice\":14030,\"sys\":2867250,\"idle\":1728141430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21810940,\"nice\":13850,\"sys\":2875970,\"idle\":1727846480,\"irq\":0}}],\"eventLoopStats\":{\"min\":33,\"max\":30005,\"num\":3,\"sum\":60009}}}"}
2025-03-14T07:29:23.049629+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741937363049,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:32:23.133583+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741937543133,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852814848,\"uptime\":1757271.61,\"totalMem\":4018159616,\"loadavg\":[0.05,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21796020,\"nice\":14030,\"sys\":2867420,\"idle\":1728319410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21812220,\"nice\":13850,\"sys\":2876150,\"idle\":1728024580,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30030,\"num\":3,\"sum\":60027}}}"}
2025-03-14T07:32:23.133635+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741937543133,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:33:23.161554+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741937603161,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852044800,\"uptime\":1757331.64,\"totalMem\":4018159616,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21796550,\"nice\":14030,\"sys\":2867490,\"idle\":1728378750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21812860,\"nice\":13850,\"sys\":2876180,\"idle\":1728083960,\"irq\":0}}],\"eventLoopStats\":{\"min\":22,\"max\":30013,\"num\":3,\"sum\":60029}}}"}
2025-03-14T07:33:23.161679+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741937603161,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:34:23.165575+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741937663165,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2829434880,\"uptime\":1757391.64,\"totalMem\":4018159616,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21797350,\"nice\":14030,\"sys\":2867600,\"idle\":1728437510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21813440,\"nice\":13850,\"sys\":2876320,\"idle\":1728142980,\"irq\":0}}],\"eventLoopStats\":{\"min\":18,\"max\":30006,\"num\":3,\"sum\":60003}}}"}
2025-03-14T07:34:23.165645+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741937663165,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:37:23.241560+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741937843241,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2826665984,\"uptime\":1757571.72,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21798670,\"nice\":14030,\"sys\":2867790,\"idle\":1728615480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21814770,\"nice\":13850,\"sys\":2876490,\"idle\":1728320820,\"irq\":0}}],\"eventLoopStats\":{\"min\":29980,\"max\":30047,\"num\":2,\"sum\":60027}}}"}
2025-03-14T07:37:23.241672+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741937843241,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:39:23.297552+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741937963297,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2836652032,\"uptime\":1757691.77,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21799450,\"nice\":14030,\"sys\":2867970,\"idle\":1728734050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21815570,\"nice\":13850,\"sys\":2876650,\"idle\":1728439470,\"irq\":0}}],\"eventLoopStats\":{\"min\":18,\"max\":30030,\"num\":3,\"sum\":60029}}}"}
2025-03-14T07:39:23.297654+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741937963297,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:45:05.494078+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741938305493,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T07:45:05.495594+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741938305495,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T07:47:23.481574+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741938443481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2835968000,\"uptime\":1758171.96,\"totalMem\":4018159616,\"loadavg\":[0.03,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21803290,\"nice\":14030,\"sys\":2868620,\"idle\":1729208490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21820220,\"nice\":13850,\"sys\":2877250,\"idle\":1728913470,\"irq\":0}}],\"eventLoopStats\":{\"min\":43,\"max\":30026,\"num\":3,\"sum\":60024}}}"}
2025-03-14T07:47:23.481623+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741938443481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:54:23.613561+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741938863613,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2836807680,\"uptime\":1758592.09,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21806510,\"nice\":14030,\"sys\":2869290,\"idle\":1729624010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21823670,\"nice\":13850,\"sys\":2877870,\"idle\":1729328780,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30017,\"num\":3,\"sum\":60018}}}"}
2025-03-14T07:54:23.613612+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741938863613,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:55:07.470217+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741938907470,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T07:55:07.471653+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741938907471,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T07:55:23.629554+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741938923629,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2834481152,\"uptime\":1758652.1,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21807070,\"nice\":14030,\"sys\":2869390,\"idle\":1729683230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21824170,\"nice\":13850,\"sys\":2877970,\"idle\":1729388150,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30010,\"num\":13,\"sum\":60011}}}"}
2025-03-14T07:55:23.629673+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741938923629,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T07:57:23.681540+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741939043681,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2834657280,\"uptime\":1758772.16,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21807790,\"nice\":14030,\"sys\":2869520,\"idle\":1729801990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21825020,\"nice\":13850,\"sys\":2878060,\"idle\":1729506880,\"irq\":0}}],\"eventLoopStats\":{\"min\":30003,\"max\":30023,\"num\":2,\"sum\":60026}}}"}
2025-03-14T07:57:23.681646+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741939043681,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T08:02:23.769565+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741939343769,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2833543168,\"uptime\":1759072.24,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21809950,\"nice\":14030,\"sys\":2869840,\"idle\":1730098450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21827210,\"nice\":13850,\"sys\":2878360,\"idle\":1729803710,\"irq\":0}}],\"eventLoopStats\":{\"min\":37,\"max\":30000,\"num\":3,\"sum\":60013}}}"}
2025-03-14T08:02:23.769700+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741939343769,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T08:06:23.821647+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741939583821,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2837315584,\"uptime\":1759312.3,\"totalMem\":4018159616,\"loadavg\":[0.04,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21811840,\"nice\":14030,\"sys\":2870120,\"idle\":1730335470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21828730,\"nice\":13850,\"sys\":2878640,\"idle\":1730040980,\"irq\":0}}],\"eventLoopStats\":{\"min\":17,\"max\":30028,\"num\":3,\"sum\":60006}}}"}
2025-03-14T08:06:23.821776+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741939583821,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T08:11:23.909556+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741939883909,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2835062784,\"uptime\":1759612.38,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21814320,\"nice\":14030,\"sys\":2870450,\"idle\":1730632100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21831300,\"nice\":13850,\"sys\":2878960,\"idle\":1730337520,\"irq\":0}}],\"eventLoopStats\":{\"min\":57,\"max\":30025,\"num\":3,\"sum\":60005}}}"}
2025-03-14T08:11:23.909611+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741939883909,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T08:15:11.504801+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741940111504,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T08:15:11.506196+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741940111506,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T08:21:24.109566+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741940484109,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2835296256,\"uptime\":1760212.59,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21820130,\"nice\":14030,\"sys\":2871240,\"idle\":1731224540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21836210,\"nice\":13850,\"sys\":2879740,\"idle\":1730930140,\"irq\":0}}],\"eventLoopStats\":{\"min\":78,\"max\":30002,\"num\":3,\"sum\":60018}}}"}
2025-03-14T08:21:24.109687+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741940484109,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T08:23:24.161596+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741940604161,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2833567744,\"uptime\":1760332.64,\"totalMem\":4018159616,\"loadavg\":[0.06,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21821020,\"nice\":14030,\"sys\":2871380,\"idle\":1731343210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21837470,\"nice\":13850,\"sys\":2879880,\"idle\":1731048730,\"irq\":0}}],\"eventLoopStats\":{\"min\":37,\"max\":30021,\"num\":3,\"sum\":60019}}}"}
2025-03-14T08:23:24.161654+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741940604161,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T08:24:24.185584+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741940664185,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2833121280,\"uptime\":1760392.66,\"totalMem\":4018159616,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21821320,\"nice\":14030,\"sys\":2871470,\"idle\":1731402570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21837950,\"nice\":13850,\"sys\":2879940,\"idle\":1731107990,\"irq\":0}}],\"eventLoopStats\":{\"min\":37,\"max\":30026,\"num\":3,\"sum\":60025}}}"}
2025-03-14T08:24:24.185648+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741940664185,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T08:27:24.249574+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741940844249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2833149952,\"uptime\":1760572.73,\"totalMem\":4018159616,\"loadavg\":[0.03,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21822840,\"nice\":14030,\"sys\":2871790,\"idle\":1731580310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21839030,\"nice\":13850,\"sys\":2880220,\"idle\":1731285840,\"irq\":0}}],\"eventLoopStats\":{\"min\":57,\"max\":30001,\"num\":3,\"sum\":60028}}}"}
2025-03-14T08:27:24.249684+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741940844249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T08:35:15.529071+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741941315528,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T08:35:15.530556+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741941315530,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T08:43:24.533560+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741941804533,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2836791296,\"uptime\":1761533.01,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21829980,\"nice\":14030,\"sys\":2872790,\"idle\":1732529330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21846830,\"nice\":13850,\"sys\":2881330,\"idle\":1732235060,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30027,\"num\":3,\"sum\":60019}}}"}
2025-03-14T08:43:24.533673+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741941804533,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T08:47:24.601576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741942044601,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2842173440,\"uptime\":1761773.08,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21832410,\"nice\":14030,\"sys\":2873090,\"idle\":1732766160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21849620,\"nice\":13850,\"sys\":2881620,\"idle\":1732471750,\"irq\":0}}],\"eventLoopStats\":{\"min\":33,\"max\":30028,\"num\":3,\"sum\":60001}}}"}
2025-03-14T08:47:24.601671+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741942044601,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T08:50:18.376661+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741942218376,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T08:50:18.378175+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741942218378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T08:52:24.689568+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741942344689,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841468928,\"uptime\":1762073.16,\"totalMem\":4018159616,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21835030,\"nice\":14030,\"sys\":2873450,\"idle\":1733062650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21851950,\"nice\":13850,\"sys\":2882080,\"idle\":1732768520,\"irq\":0}}],\"eventLoopStats\":{\"min\":80,\"max\":30012,\"num\":3,\"sum\":60027}}}"}
2025-03-14T08:52:24.689626+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741942344689,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T08:59:24.849573+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741942764849,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841591808,\"uptime\":1762493.32,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21838410,\"nice\":14030,\"sys\":2874030,\"idle\":1733478090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21854920,\"nice\":13850,\"sys\":2882680,\"idle\":1733183670,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30027,\"num\":3,\"sum\":60019}}}"}
2025-03-14T08:59:24.849627+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741942764849,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:00:24.853568+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741942824853,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2840190976,\"uptime\":1762553.33,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21838880,\"nice\":14030,\"sys\":2874130,\"idle\":1733537340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21855270,\"nice\":13850,\"sys\":2882750,\"idle\":1733243010,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30026,\"num\":13,\"sum\":60000}}}"}
2025-03-14T09:00:24.853619+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741942824853,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:10:25.073603+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741943425073,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2840080384,\"uptime\":1763153.55,\"totalMem\":4018159616,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21844040,\"nice\":14030,\"sys\":2874870,\"idle\":1734130450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21859920,\"nice\":13850,\"sys\":2883370,\"idle\":1733836310,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30027,\"num\":12,\"sum\":59996}}}"}
2025-03-14T09:10:25.073670+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741943425073,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:15:25.181567+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741943725181,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2839449600,\"uptime\":1763453.66,\"totalMem\":4018159616,\"loadavg\":[0.1,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21846800,\"nice\":14030,\"sys\":2875180,\"idle\":1734427090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21862420,\"nice\":13850,\"sys\":2883660,\"idle\":1734132960,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30027,\"num\":13,\"sum\":59997}}}"}
2025-03-14T09:15:25.181698+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741943725181,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:16:25.181628+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741943785181,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2855112704,\"uptime\":1763513.66,\"totalMem\":4018159616,\"loadavg\":[0.11,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21847470,\"nice\":14030,\"sys\":2875260,\"idle\":1734486100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21863110,\"nice\":13850,\"sys\":2883750,\"idle\":1734191800,\"irq\":0}}],\"eventLoopStats\":{\"min\":46,\"max\":30025,\"num\":3,\"sum\":59999}}}"}
2025-03-14T09:16:25.181679+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741943785181,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:17:25.185586+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741943845185,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2855272448,\"uptime\":1763573.66,\"totalMem\":4018159616,\"loadavg\":[0.11,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21847810,\"nice\":14030,\"sys\":2875340,\"idle\":1734545440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21863440,\"nice\":13850,\"sys\":2883810,\"idle\":1734251030,\"irq\":0}}],\"eventLoopStats\":{\"min\":71,\"max\":30018,\"num\":3,\"sum\":60004}}}"}
2025-03-14T09:17:25.185668+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741943845185,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:19:25.241571+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741943965241,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2854645760,\"uptime\":1763693.72,\"totalMem\":4018159616,\"loadavg\":[0.01,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21848670,\"nice\":14030,\"sys\":2875470,\"idle\":1734664170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21864570,\"nice\":13850,\"sys\":2883940,\"idle\":1734369680,\"irq\":0}}],\"eventLoopStats\":{\"min\":58,\"max\":30002,\"num\":3,\"sum\":60025}}}"}
2025-03-14T09:19:25.241642+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741943965241,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:20:25.241527+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944025241,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2853838848,\"uptime\":1763753.72,\"totalMem\":4018159616,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21849120,\"nice\":14030,\"sys\":2875530,\"idle\":1734723430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21864950,\"nice\":13850,\"sys\":2884040,\"idle\":1734428960,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30006,\"num\":13,\"sum\":59996}}}"}
2025-03-14T09:20:25.241659+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944025241,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:22:25.289571+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944145289,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852888576,\"uptime\":1763873.77,\"totalMem\":4018159616,\"loadavg\":[0.04,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21850770,\"nice\":14030,\"sys\":2875630,\"idle\":1734841980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21866070,\"nice\":13850,\"sys\":2884150,\"idle\":1734547660,\"irq\":0}}],\"eventLoopStats\":{\"min\":39,\"max\":30028,\"num\":3,\"sum\":60029}}}"}
2025-03-14T09:22:25.289633+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944145289,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:27:25.417580+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944445417,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846568448,\"uptime\":1764173.89,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21853670,\"nice\":14030,\"sys\":2875970,\"idle\":1735138390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21868760,\"nice\":13850,\"sys\":2884550,\"idle\":1734844150,\"irq\":0}}],\"eventLoopStats\":{\"min\":21,\"max\":30027,\"num\":3,\"sum\":60027}}}"}
2025-03-14T09:27:25.417630+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944445417,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:33:58.486815+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944838486,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-reporting'"}
2025-03-14T09:33:58.486893+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838486,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:33:58.472Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"icc-c4404702-786a-4147-bb53-d8e51e848b2e\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741944836,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-c4404702-786a-4147-bb53-d8e51e848b2e\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741944836692,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0},\"subject\":\"Requesting PCSKDeveloper Access to provide Evidence for SOC Audit\",\"description\":\"Requesting PCSKDeveloper Access to provide Evidence for vault access for SOC Audit for RCG TPM in Prod Environment. This ICC is not for any actual incident.\",\"detectedTime\":\"2025-03-14T09:33:56.039Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"\",\"originReference\":\"NA\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T09:33:56.039Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"modifiedAt\":\"2025-03-14T09:33:56.039Z\",\"createdBy\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"modifiedBy\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"id\":\"8ec7951c-0aa0-4683-85f2-7992bbaa6c5c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U03JKDWTSGG\",\"U022FKPA1SN\",\"U0384RE5E3G\",\"U02S6QKQC21\",\"U01K4EJ67LY\",\"U01DPP76NBA\",\"U035SCVS10R\",\"U02U43LU64E\",\"WKS74NNAW\",\"W018X8CG0LV\",\"WQN8U4JU9\",\"WFB89UW03\",\"W01BDPRGLDT\",\"WEDP05Y66\",\"WEXN1RRT8\",\"U06CTCM00UU\",\"U06809B5M5F\",\"U06DSE437TM\",\"U03DXCYUK28\",\"U0297C7J6GK\",\"U03279RGQ4V\",\"U089WQV39UN\"],\"channels\":[],\"inviteBots\":[]}}"}
2025-03-14T09:33:58.486894+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838486,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"}
2025-03-14T09:33:58.486941+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838486,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"}
2025-03-14T09:33:58.487090+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944838487,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:33:58.487100+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838486,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c4404702-786a-4147-bb53-d8e51e848b2e"}
2025-03-14T09:33:58.487101+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838487,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c4404702-786a-4147-bb53-d8e51e848b2e - icc-incident-created-with-slack-channel"}
2025-03-14T09:33:58.487105+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944838487,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-incident-created-with-slack-channel is not consumed by icc-reporting."}
2025-03-14T09:33:58.487105+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944838487,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c4404702-786a-4147-bb53-d8e51e848b2e - icc-incident-created-with-slack-channel correctly routed"}
2025-03-14T09:33:58.544458+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944838544,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created' for consumer group='icc-reporting'"}
2025-03-14T09:33:58.544460+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838544,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:33:58.527Z\",\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"icc-c4404702-786a-4147-bb53-d8e51e848b2e\"},\"subject\":\"Requesting PCSKDeveloper Access to provide Evidence for SOC Audit\",\"description\":\"Requesting PCSKDeveloper Access to provide Evidence for vault access for SOC Audit for RCG TPM in Prod Environment. This ICC is not for any actual incident.\",\"detectedTime\":\"2025-03-14T09:33:56.039Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"\",\"originReference\":\"NA\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T09:33:56.039Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"}
2025-03-14T09:33:58.544465+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838544,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"}
2025-03-14T09:33:58.544493+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838544,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"}
2025-03-14T09:33:58.544573+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944838544,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:33:58.544576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838544,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c4404702-786a-4147-bb53-d8e51e848b2e"}
2025-03-14T09:33:58.544576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838544,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c4404702-786a-4147-bb53-d8e51e848b2e - icc-incident-created"}
2025-03-14T09:33:58.544615+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944838544,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-incident-created is now being processed."}
2025-03-14T09:33:58.544616+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838544,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-incident-created and docId "}
2025-03-14T09:33:58.544616+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944838544,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentCreated for id c4404702-786a-4147-bb53-d8e51e848b2e"}
2025-03-14T09:33:58.544616+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838544,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"ExportService.createDocument for id c4404702-786a-4147-bb53-d8e51e848b2e"}
2025-03-14T09:33:58.544764+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838544,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c4404702-786a-4147-bb53-d8e51e848b2e-gus-casenumber - value: [object Promise]"}
2025-03-14T09:33:58.545804+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838545,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"ExportService.createDocument for id c4404702-786a-4147-bb53-d8e51e848b2e, caseNumber undefined"}
2025-03-14T09:33:58.545955+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838545,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: current-month-folder-id - value: [object Promise]"}
2025-03-14T09:33:58.546158+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944838546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-reporting'"}
2025-03-14T09:33:58.546191+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:33:58.536Z\",\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"icc-c4404702-786a-4147-bb53-d8e51e848b2e\"},\"subject\":\"Requesting PCSKDeveloper Access to provide Evidence for SOC Audit\",\"description\":\"Requesting PCSKDeveloper Access to provide Evidence for vault access for SOC Audit for RCG TPM in Prod Environment. This ICC is not for any actual incident.\",\"detectedTime\":\"2025-03-14T09:33:56.039Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"\",\"originReference\":\"NA\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T09:33:56.039Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"U03JKDWTSGG\",\"U022FKPA1SN\",\"U0384RE5E3G\",\"U02S6QKQC21\",\"U01K4EJ67LY\",\"U01DPP76NBA\",\"U035SCVS10R\",\"U02U43LU64E\",\"WKS74NNAW\",\"W018X8CG0LV\",\"WQN8U4JU9\",\"WFB89UW03\",\"W01BDPRGLDT\",\"WEDP05Y66\",\"WEXN1RRT8\",\"U06CTCM00UU\",\"U06809B5M5F\",\"U06DSE437TM\",\"U03DXCYUK28\",\"U0297C7J6GK\",\"U03279RGQ4V\",\"U089WQV39UN\"],\"bots\":[],\"createdBy\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"channels\":[]}}"}
2025-03-14T09:33:58.546195+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"}
2025-03-14T09:33:58.546238+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"}
2025-03-14T09:33:58.546309+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944838546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:33:58.546310+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838545,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c4404702-786a-4147-bb53-d8e51e848b2e"}
2025-03-14T09:33:58.546310+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c4404702-786a-4147-bb53-d8e51e848b2e - icc-slack-channel-invite-users"}
2025-03-14T09:33:58.546311+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944838546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-slack-channel-invite-users is not consumed by icc-reporting."}
2025-03-14T09:33:58.546324+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944838546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c4404702-786a-4147-bb53-d8e51e848b2e - icc-slack-channel-invite-users correctly routed"}
2025-03-14T09:33:58.547286+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944838547,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"QuipService.createDocument for id c4404702-786a-4147-bb53-d8e51e848b2e..."}
2025-03-14T09:34:03.865468+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944843865,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-reporting'"}
2025-03-14T09:34:03.865470+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944843865,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:34:03.813Z\",\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\"},\"eventObj\":{\"createdAt\":\"2025-03-14T09:33:58.488Z\",\"modifiedAt\":\"2025-03-14T09:34:03.562Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HRLTF40J\",\"name\":\"icc-73018038\"}}"}
2025-03-14T09:34:03.865471+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944843865,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"}
2025-03-14T09:34:03.865471+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944843865,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"}
2025-03-14T09:34:03.865472+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944843865,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:34:03.865472+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944843865,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c4404702-786a-4147-bb53-d8e51e848b2e"}
2025-03-14T09:34:03.865473+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944843865,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c4404702-786a-4147-bb53-d8e51e848b2e - icc-slack-channel-renamed"}
2025-03-14T09:34:03.865473+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944843865,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-slack-channel-renamed is not consumed by icc-reporting."}
2025-03-14T09:34:03.865473+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944843865,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c4404702-786a-4147-bb53-d8e51e848b2e - icc-slack-channel-renamed correctly routed"}
2025-03-14T09:34:49.959992+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944889959,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Roles for  incident: [{\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"modifiedAt\":\"2025-03-14T09:33:56.039Z\",\"createdBy\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"modifiedBy\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"id\":\"8ec7951c-0aa0-4683-85f2-7992bbaa6c5c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"externalGusId\":null}]"}
2025-03-14T09:34:49.972319+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944889971,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Roles for  incident: [{\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"modifiedAt\":\"2025-03-14T09:33:56.039Z\",\"createdBy\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"modifiedBy\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"id\":\"8ec7951c-0aa0-4683-85f2-7992bbaa6c5c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"externalGusId\":null}]"}
2025-03-14T09:34:55.489395+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944895489,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}
2025-03-14T09:34:55.489416+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944895489,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:34:55.060Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsV5kYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T09:34:55.060Z\",\"recordId\":\"500EE00001TsV5kYAF\",\"incidentId\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"caseNumber\":\"73018038\"},\"changes\":{}}"}
2025-03-14T09:34:55.489417+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944895489,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T09:34:55.489474+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944895489,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T09:34:55.489568+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944895489,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:34:55.489579+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944895489,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c4404702-786a-4147-bb53-d8e51e848b2e"}
2025-03-14T09:34:55.489579+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944895489,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c4404702-786a-4147-bb53-d8e51e848b2e - icc-gus-response"}
2025-03-14T09:34:55.489753+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944895489,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."}
2025-03-14T09:34:55.489754+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944895489,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c4404702-786a-4147-bb53-d8e51e848b2e - value: [object Promise]"}
2025-03-14T09:34:55.490848+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944895490,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId ZAVAAA6WB30 and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,48,57,58,51,52,58,53,53,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T09:34:55.060Z\\\",\\\"user\\\":{\\\"id\\\":\\\"40903bdd-3cd6-498c-a322-7fa58fe08fec\\\",\\\"gusUserId\\\":\\\"005EE000006cWGLYA2\\\",\\\"slackUserId\\\":\\\"U03JKDWTSGG\\\",\\\"name\\\":\\\"Gulshankumar Shrawankumar Arora\\\",\\\"email\\\":\\\"gulshankumar.arora@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c4404702-786a-4147-bb53-d8e51e848b2e\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HRLTF40J\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001TsV5kYAF\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_updated\\\",\\\"timestamp\\\":\\\"2025-03-14T09:34:55.060Z\\\",\\\"recordId\\\":\\\"500EE00001TsV5kYAF\\\",\\\"incidentId\\\":\\\"c4404702-786a-4147-bb53-d8e51e848b2e\\\",\\\"caseNumber\\\":\\\"73018038\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T09:34:55.060Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsV5kYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T09:34:55.060Z\",\"recordId\":\"500EE00001TsV5kYAF\",\"incidentId\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"caseNumber\":\"73018038\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T09:34:55.060Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsV5kYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T09:34:55.060Z\",\"recordId\":\"500EE00001TsV5kYAF\",\"incidentId\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"caseNumber\":\"73018038\"},\"changes\":{}}}"}
2025-03-14T09:34:55.490849+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944895490,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: ZAVAAA6WB30"}
2025-03-14T09:34:55.490849+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944895490,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId ZAVAAA6WB30"}
2025-03-14T09:34:55.490850+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944895490,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id c4404702-786a-4147-bb53-d8e51e848b2e and docId ZAVAAA6WB30"}
2025-03-14T09:34:55.490878+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944895490,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId c4404702-786a-4147-bb53-d8e51e848b2e, docId ZAVAAA6WB30, event {\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T09:34:55.060Z\",\"recordId\":\"500EE00001TsV5kYAF\",\"incidentId\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"caseNumber\":\"73018038\"}"}
2025-03-14T09:34:55.490927+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944895490,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c4404702-786a-4147-bb53-d8e51e848b2e-gus-casenumber - value: [object Promise]"}
2025-03-14T09:34:55.491826+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944895491,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId c4404702-786a-4147-bb53-d8e51e848b2e, docId ZAVAAA6WB30, caseNumber 73018038"}
2025-03-14T09:34:55.491826+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944895491,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c4404702-786a-4147-bb53-d8e51e848b2e - icc-gus-response correctly routed"}
2025-03-14T09:36:25.553545+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741944985553,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845417472,\"uptime\":1764714.03,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21857890,\"nice\":14030,\"sys\":2876590,\"idle\":1735672370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21872630,\"nice\":13850,\"sys\":2885190,\"idle\":1735378010,\"irq\":0}}],\"eventLoopStats\":{\"min\":62,\"max\":30012,\"num\":3,\"sum\":60017}}}"}
2025-03-14T09:36:25.553699+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741944985553,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:38:25.613617+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945105613,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845437952,\"uptime\":1764834.09,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21859180,\"nice\":14030,\"sys\":2876720,\"idle\":1735791090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21874030,\"nice\":13850,\"sys\":2885330,\"idle\":1735496600,\"irq\":0}}],\"eventLoopStats\":{\"min\":56,\"max\":30022,\"num\":3,\"sum\":60028}}}"}
2025-03-14T09:38:25.613754+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945105613,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:40:25.669556+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945225669,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2849136640,\"uptime\":1764954.14,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21860060,\"nice\":14030,\"sys\":2876870,\"idle\":1735909810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21875200,\"nice\":13850,\"sys\":2885440,\"idle\":1735615220,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30000,\"num\":14,\"sum\":60020}}}"}
2025-03-14T09:40:25.669657+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945225669,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:41:25.681555+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945285681,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2849816576,\"uptime\":1765014.16,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21860390,\"nice\":14030,\"sys\":2876910,\"idle\":1735969120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21875520,\"nice\":13850,\"sys\":2885500,\"idle\":1735674510,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30030,\"num\":3,\"sum\":60014}}}"}
2025-03-14T09:41:25.681705+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945285681,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:48:25.813575+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945705813,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845282304,\"uptime\":1765434.29,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21864100,\"nice\":14030,\"sys\":2877440,\"idle\":1736383610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21879510,\"nice\":13850,\"sys\":2885990,\"idle\":1736089430,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30030,\"num\":3,\"sum\":60020}}}"}
2025-03-14T09:48:25.813675+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945705813,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:48:33.230285+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945713230,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-reporting'"}
2025-03-14T09:48:33.230332+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945713230,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:48:33.063Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U01G5MUL669\"],\"inviteBots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"2c914dfd-9a3a-3bde-1fa9-0de9fb14dc82\",\"client\":\"quantumks2s\"}"}
2025-03-14T09:48:33.230338+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945713230,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"}
2025-03-14T09:48:33.230425+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945713230,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"}
2025-03-14T09:48:33.230525+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945713230,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:48:33.230526+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945713229,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T09:48:33.230528+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945713230,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-incident-created-without-slack-channel"}
2025-03-14T09:48:33.230529+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945713230,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-incident-created-without-slack-channel is not consumed by icc-reporting."}
2025-03-14T09:48:33.230574+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945713230,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-incident-created-without-slack-channel correctly routed"}
2025-03-14T09:48:36.536814+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945716536,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-reporting'"}
2025-03-14T09:48:36.536819+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945716536,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:48:36.510Z\",\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-2760aadb-509b-4e16-84a6-47b56e893681\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\",\"isManaged\":true},\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}"}
2025-03-14T09:48:36.536820+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945716536,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"}
2025-03-14T09:48:36.536842+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945716536,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"}
2025-03-14T09:48:36.536959+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945716536,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:48:36.536963+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945716536,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T09:48:36.536964+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945716536,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-bridge-generated"}
2025-03-14T09:48:36.536985+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945716536,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-bridge-generated is not consumed by icc-reporting."}
2025-03-14T09:48:36.536985+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945716536,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-bridge-generated correctly routed"}
2025-03-14T09:48:36.958314+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945716958,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-created' for consumer group='icc-reporting'"}
2025-03-14T09:48:36.958325+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945716958,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:48:36.949Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-2760aadb-509b-4e16-84a6-47b56e893681\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"0281e899-a7cb-4650-ac47-c6a84ba28783\",\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\",\"isManaged\":true,\"createdBy\":\"SiteReliability\",\"modifiedBy\":\"SiteReliability\",\"createdAt\":\"2025-03-14T09:48:36.537Z\",\"modifiedAt\":\"2025-03-14T09:48:36.537Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T09:48:36.537Z\",\"modifiedAt\":\"2025-03-14T09:48:36.537Z\",\"id\":\"0281e899-a7cb-4650-ac47-c6a84ba28783\",\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\",\"isManaged\":true,\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"folderId\":null}]}}"}
2025-03-14T09:48:36.958329+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945716958,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-created\"}}"}
2025-03-14T09:48:36.958365+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945716958,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-created\"}}"}
2025-03-14T09:48:36.958477+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945716958,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:48:36.958478+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945716958,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T09:48:36.958478+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945716958,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-bridge-created"}
2025-03-14T09:48:36.958629+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945716958,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-bridge-created is now being processed."}
2025-03-14T09:48:36.958630+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945716958,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681 - value: [object Promise]"}
2025-03-14T09:48:36.959656+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945716959,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId null and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,98,114,105,100,103,101,45,99,114,101,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,48,57,58,52,56,58,51,54,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T09:48:36.949Z\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"name\\\":\\\"SiteReliability\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"2760aadb-509b-4e16-84a6-47b56e893681\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HPHBM9MK\\\",\\\"name\\\":\\\"icc-2760aadb-509b-4e16-84a6-47b56e893681\\\"},\\\"subject\\\":\\\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\\\",\\\"description\\\":\\\"This is an Availability Alert for Core Application\\\\n\\\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\\\",\\\"detectedTime\\\":\\\"2025-03-14T09:39:04.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"New\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T09:48:31.755Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/fkt-srxv-jbq\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\\\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\\\n\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T09:48:31.755Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"\\\",\\\"caseRecordId\\\":\\\"\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"\\\",\\\"engagedAt\\\":\\\"\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"gusExportTimestamp\\\":\\\"\\\"},\\\"eventObj\\\":{\\\"id\\\":\\\"0281e899-a7cb-4650-ac47-c6a84ba28783\\\",\\\"url\\\":\\\"https://meet.google.com/fkt-srxv-jbq\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\\\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\\\n\\\",\\\"isManaged\\\":true,\\\"createdBy\\\":\\\"SiteReliability\\\",\\\"modifiedBy\\\":\\\"SiteReliability\\\",\\\"createdAt\\\":\\\"2025-03-14T09:48:36.537Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T09:48:36.537Z\\\"},\\\"changes\\\":{\\\"bridge\\\":[null,{\\\"createdAt\\\":\\\"2025-03-14T09:48:36.537Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T09:48:36.537Z\\\",\\\"id\\\":\\\"0281e899-a7cb-4650-ac47-c6a84ba28783\\\",\\\"url\\\":\\\"https://meet.google.com/fkt-srxv-jbq\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\\\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\\\n\\\",\\\"isManaged\\\":true,\\\"incidentId\\\":\\\"2760aadb-509b-4e16-84a6-47b56e893681\\\",\\\"folderId\\\":null}]}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T09:48:36.949Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-2760aadb-509b-4e16-84a6-47b56e893681\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"0281e899-a7cb-4650-ac47-c6a84ba28783\",\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\",\"isManaged\":true,\"createdBy\":\"SiteReliability\",\"modifiedBy\":\"SiteReliability\",\"createdAt\":\"2025-03-14T09:48:36.537Z\",\"modifiedAt\":\"2025-03-14T09:48:36.537Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T09:48:36.537Z\",\"modifiedAt\":\"2025-03-14T09:48:36.537Z\",\"id\":\"0281e899-a7cb-4650-ac47-c6a84ba28783\",\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\",\"isManaged\":true,\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"folderId\":null}]}},\"encoder\":\"json\",\"eventType\":\"icc-bridge-created\",\"payload\":{\"createdAt\":\"2025-03-14T09:48:36.949Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-2760aadb-509b-4e16-84a6-47b56e893681\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"0281e899-a7cb-4650-ac47-c6a84ba28783\",\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\",\"isManaged\":true,\"createdBy\":\"SiteReliability\",\"modifiedBy\":\"SiteReliability\",\"createdAt\":\"2025-03-14T09:48:36.537Z\",\"modifiedAt\":\"2025-03-14T09:48:36.537Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T09:48:36.537Z\",\"modifiedAt\":\"2025-03-14T09:48:36.537Z\",\"id\":\"0281e899-a7cb-4650-ac47-c6a84ba28783\",\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\",\"isManaged\":true,\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"folderId\":null}]}}}"}
2025-03-14T09:48:36.959657+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945716959,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId not found for 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T09:48:36.959670+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945716959,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-bridge-created correctly routed"}
2025-03-14T09:48:41.221417+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945721221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-reporting'"}
2025-03-14T09:48:41.221420+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945721221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:48:41.170Z\",\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\"},\"eventObj\":{\"createdAt\":\"2025-03-14T09:48:35.459Z\",\"modifiedAt\":\"2025-03-14T09:48:40.494Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"}}"}
2025-03-14T09:48:41.221421+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945721221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"}
2025-03-14T09:48:41.221426+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945721221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"}
2025-03-14T09:48:41.221536+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945721221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:48:41.221537+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945721221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T09:48:41.221537+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945721221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-slack-channel-renamed"}
2025-03-14T09:48:41.221538+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945721221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-slack-channel-renamed is not consumed by icc-reporting."}
2025-03-14T09:48:41.221567+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945721221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-slack-channel-renamed correctly routed"}
2025-03-14T09:48:41.499297+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945721499,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-gus-response correctly routed"}
2025-03-14T09:48:46.324030+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945726323,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-reporting'"}
2025-03-14T09:48:46.324114+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945726324,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:48:46.179Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:40.442Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core Live on Falcon\"]}},\"requestId\":\"26502bac-2f70-f564-6086-0e2f46bf252a\",\"client\":\"quantumks2s\"}"}
2025-03-14T09:48:46.324115+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945726324,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T09:48:46.324118+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945726324,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T09:48:46.324189+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945726324,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:48:46.324190+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945726323,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T09:48:46.324190+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945726324,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-incident-updated"}
2025-03-14T09:48:46.324279+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945726324,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-incident-updated is now being processed."}
2025-03-14T09:48:46.324280+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945726324,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681 - value: [object Promise]"}
2025-03-14T09:48:46.325502+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945726325,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId DfcAAAgrQrY and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,117,112,100,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,48,57,58,52,56,58,52,54,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T09:48:46.179Z\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"name\\\":\\\"SiteReliability\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"2760aadb-509b-4e16-84a6-47b56e893681\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HPHBM9MK\\\",\\\"name\\\":\\\"icc-73018377\\\"},\\\"subject\\\":\\\"COREAPP_SERVICE_DISRUPTION 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Falcon\\\"]}},\\\"requestId\\\":\\\"26502bac-2f70-f564-6086-0e2f46bf252a\\\",\\\"client\\\":\\\"quantumks2s\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T09:48:46.179Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for 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user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\
2025-03-14T09:48:46.325502+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] "Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:40.442Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core Live on Falcon\"]}},\"requestId\":\"26502bac-2f70-f564-6086-0e2f46bf252a\",\"client\":\"quantumks2s\"},\"encoder\":\"json\",\"eventType\":\"icc-incident-updated\",\"payload\":{\"createdAt\":\"2025-03-14T09:48:46.179Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:40.442Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core Live on Falcon\"]}},\"requestId\":\"26502bac-2f70-f564-6086-0e2f46bf252a\",\"client\":\"quantumks2s\"}}"}
2025-03-14T09:48:46.325503+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945726325,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: DfcAAAgrQrY"}
2025-03-14T09:48:46.325503+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945726325,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-incident-updated and docId DfcAAAgrQrY"}
2025-03-14T09:48:46.325504+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945726325,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentUpdated for id 2760aadb-509b-4e16-84a6-47b56e893681 and docId DfcAAAgrQrY"}
2025-03-14T09:48:46.325679+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945726325,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: 2760aadb-509b-4e16-84a6-47b56e893681-incident-info"}
2025-03-14T09:48:46.326623+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945726326,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681-gus-casenumber - value: [object Promise]"}
2025-03-14T09:48:47.221905+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945727221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Roles for  incident: [{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}]"}
2025-03-14T09:48:47.302719+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945727302,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Roles for  incident: [{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}]"}
2025-03-14T09:48:51.057624+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945731057,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}
2025-03-14T09:48:51.057633+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945731057,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:48:51.008Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsaobYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T09:48:51.008Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"},\"changes\":{}}"}
2025-03-14T09:48:51.057645+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945731057,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T09:48:51.057711+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945731057,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T09:48:51.057830+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945731057,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:48:51.057833+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945731057,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T09:48:51.057834+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945731057,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-gus-response"}
2025-03-14T09:48:51.057968+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945731057,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."}
2025-03-14T09:48:51.057969+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945731057,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681 - value: [object Promise]"}
2025-03-14T09:48:51.059028+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945731058,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId DfcAAAgrQrY and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,48,57,58,52,56,58,53,49,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T09:48:51.008Z\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"name\\\":\\\"SiteReliability\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"2760aadb-509b-4e16-84a6-47b56e893681\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HPHBM9MK\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001TsaobYAB\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_updated\\\",\\\"timestamp\\\":\\\"2025-03-14T09:48:51.008Z\\\",\\\"recordId\\\":\\\"500EE00001TsaobYAB\\\",\\\"incidentId\\\":\\\"2760aadb-509b-4e16-84a6-47b56e893681\\\",\\\"caseNumber\\\":\\\"73018377\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T09:48:51.008Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsaobYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T09:48:51.008Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T09:48:51.008Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsaobYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T09:48:51.008Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"},\"changes\":{}}}"}
2025-03-14T09:48:51.059029+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945731058,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: DfcAAAgrQrY"}
2025-03-14T09:48:51.059029+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945731058,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId DfcAAAgrQrY"}
2025-03-14T09:48:51.059030+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945731058,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id 2760aadb-509b-4e16-84a6-47b56e893681 and docId DfcAAAgrQrY"}
2025-03-14T09:48:51.059084+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945731059,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 2760aadb-509b-4e16-84a6-47b56e893681, docId DfcAAAgrQrY, event {\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T09:48:51.008Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"}"}
2025-03-14T09:48:51.059176+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945731059,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681-gus-casenumber - value: [object Promise]"}
2025-03-14T09:48:51.060054+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945731059,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 2760aadb-509b-4e16-84a6-47b56e893681, docId DfcAAAgrQrY, caseNumber 73018377"}
2025-03-14T09:48:51.060055+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945731060,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-gus-response correctly routed"}
2025-03-14T09:48:52.557776+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945732557,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}
2025-03-14T09:48:52.557845+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945732557,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:48:52.010Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsaobYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T09:48:52.010Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"},\"changes\":{}}"}
2025-03-14T09:48:52.557855+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945732557,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T09:48:52.557941+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945732557,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T09:48:52.558085+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945732558,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:48:52.558086+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945732557,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T09:48:52.558086+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945732558,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-gus-response"}
2025-03-14T09:48:52.558269+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945732558,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."}
2025-03-14T09:48:52.558270+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945732558,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681 - value: [object Promise]"}
2025-03-14T09:48:52.559308+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945732559,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId DfcAAAgrQrY and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,48,57,58,52,56,58,53,50,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T09:48:52.010Z\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"name\\\":\\\"SiteReliability\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"2760aadb-509b-4e16-84a6-47b56e893681\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HPHBM9MK\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001TsaobYAB\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_updated\\\",\\\"timestamp\\\":\\\"2025-03-14T09:48:52.010Z\\\",\\\"recordId\\\":\\\"500EE00001TsaobYAB\\\",\\\"incidentId\\\":\\\"2760aadb-509b-4e16-84a6-47b56e893681\\\",\\\"caseNumber\\\":\\\"73018377\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T09:48:52.010Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsaobYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T09:48:52.010Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T09:48:52.010Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsaobYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T09:48:52.010Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"},\"changes\":{}}}"}
2025-03-14T09:48:52.559311+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945732559,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: DfcAAAgrQrY"}
2025-03-14T09:48:52.559312+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945732559,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId DfcAAAgrQrY"}
2025-03-14T09:48:52.559323+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945732559,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id 2760aadb-509b-4e16-84a6-47b56e893681 and docId DfcAAAgrQrY"}
2025-03-14T09:48:52.559376+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945732559,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 2760aadb-509b-4e16-84a6-47b56e893681, docId DfcAAAgrQrY, event {\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T09:48:52.010Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"}"}
2025-03-14T09:48:52.559454+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945732559,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681-gus-casenumber - value: [object Promise]"}
2025-03-14T09:48:52.560364+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945732560,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 2760aadb-509b-4e16-84a6-47b56e893681, docId DfcAAAgrQrY, caseNumber 73018377"}
2025-03-14T09:48:52.560365+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945732560,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-gus-response correctly routed"}
2025-03-14T09:50:38.845485+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945838845,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-reporting'"}
2025-03-14T09:50:38.845522+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945838845,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T09:50:38.835Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"eventObj\":{\"ok\":true,\"id\":\"318e3efa-7a40-4d86-a967-17ac3f8fbed5\",\"serviceId\":\"P25VK5X\",\"serviceName\":\"GUS: CAPE Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\\nSeverity: Sev2\\nSlack Channel: #icc-73018377\\nBridge URL: https://meet.google.com/fkt-srxv-jbq\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\\nAdditional Details: \",\"incidentSubject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"incidentDescription\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\"},\"requestId\":\"n4c165-uutpac-ljil4l-epqy8-1741945838447\",\"client\":\"icc-ui\"}"}
2025-03-14T09:50:38.845524+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945838845,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T09:50:38.845540+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945838845,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T09:50:38.845654+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945838845,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:50:38.845655+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945838845,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T09:50:38.845656+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741945838845,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-page-request"}
2025-03-14T09:50:38.845689+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945838845,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-page-request is not consumed by icc-reporting."}
2025-03-14T09:50:38.845690+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741945838845,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-page-request correctly routed"}
2025-03-14T09:57:25.981525+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946245981,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843295744,\"uptime\":1765974.46,\"totalMem\":4018159616,\"loadavg\":[0.07,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21869060,\"nice\":14030,\"sys\":2878150,\"idle\":1736917240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21884070,\"nice\":13850,\"sys\":2886610,\"idle\":1736623180,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30029,\"num\":3,\"sum\":60029}}}"}
2025-03-14T09:57:25.981630+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946245981,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T09:58:26.009532+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946306009,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2842931200,\"uptime\":1766034.48,\"totalMem\":4018159616,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21869430,\"nice\":14030,\"sys\":2878200,\"idle\":1736976540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21884520,\"nice\":13850,\"sys\":2886660,\"idle\":1736682540,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30021,\"num\":3,\"sum\":60025}}}"}
2025-03-14T09:58:26.009674+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946306009,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:01:26.057571+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946486057,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844442624,\"uptime\":1766214.53,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21870920,\"nice\":14030,\"sys\":2878390,\"idle\":1737154430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21886090,\"nice\":13850,\"sys\":2886860,\"idle\":1736860340,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30007,\"num\":13,\"sum\":60008}}}"}
2025-03-14T10:01:26.057638+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946486057,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:02:26.085581+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946546085,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844250112,\"uptime\":1766274.56,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21871270,\"nice\":14030,\"sys\":2878460,\"idle\":1737213820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21886820,\"nice\":13850,\"sys\":2886930,\"idle\":1736919540,\"irq\":0}}],\"eventLoopStats\":{\"min\":30,\"max\":30001,\"num\":3,\"sum\":60026}}}"}
2025-03-14T10:02:26.085692+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946546085,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:04:26.117586+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946666117,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843545600,\"uptime\":1766394.59,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21871970,\"nice\":14030,\"sys\":2878580,\"idle\":1737332500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21888110,\"nice\":13850,\"sys\":2887090,\"idle\":1737038070,\"irq\":0}}],\"eventLoopStats\":{\"min\":47,\"max\":30008,\"num\":3,\"sum\":60029}}}"}
2025-03-14T10:04:26.117651+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946666117,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:07:26.157561+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946846157,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844282880,\"uptime\":1766574.63,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21873700,\"nice\":14030,\"sys\":2878800,\"idle\":1737510420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21890150,\"nice\":13850,\"sys\":2887330,\"idle\":1737215810,\"irq\":0}}],\"eventLoopStats\":{\"min\":36,\"max\":30008,\"num\":3,\"sum\":60005}}}"}
2025-03-14T10:07:26.157634+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946846157,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:08:26.165552+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946906165,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844286976,\"uptime\":1766634.64,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21874420,\"nice\":14030,\"sys\":2878890,\"idle\":1737569720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21890990,\"nice\":13850,\"sys\":2887450,\"idle\":1737275120,\"irq\":0}}],\"eventLoopStats\":{\"min\":37,\"max\":30030,\"num\":3,\"sum\":60009}}}"}
2025-03-14T10:08:26.165655+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946906165,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:09:30.113188+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946970113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-reporting'"}
2025-03-14T10:09:30.113193+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:09:29.829Z\",\"user\":{\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"email\":\"aniketkumar@salesforce.com\",\"active\":true,\"name\":\"Aniket Kumar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T15:39:05.621Z\",\"modifiedAt\":\"2023-04-20T15:39:05.621Z\"},\"incident\":{\"id\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"slackChannel\":{\"id\":\"C08HR8YSXT6\",\"name\":\"icc-72993953\"},\"subject\":\"Some topics in noncore splunk are experiencing lag\",\"description\":\"\",\"detectedTime\":\"2025-03-13T17:04:02.607Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-13T17:04:02.607Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qim-vucq-dgg\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-13T17:04:02.607Z\",\"modifiedAt\":\"2025-03-13T17:04:02.607Z\",\"createdBy\":{\"id\":\"fccb0cc2-352b-4d51-8f84-97b8aa35a1b1\",\"email\":\"daniel.wong@salesforce.com\",\"active\":true,\"name\":\"Daniel Wong\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004aTmBIAU\",\"slackUserId\":\"WHY2W0N73\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-03-13T19:50:11.255Z\",\"modifiedAt\":\"2024-03-13T19:50:11.255Z\"},\"modifiedBy\":{\"id\":\"fccb0cc2-352b-4d51-8f84-97b8aa35a1b1\",\"email\":\"daniel.wong@salesforce.com\",\"active\":true,\"name\":\"Daniel Wong\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004aTmBIAU\",\"slackUserId\":\"WHY2W0N73\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-03-13T19:50:11.255Z\",\"modifiedAt\":\"2024-03-13T19:50:11.255Z\"},\"id\":\"5f0e5223-d1c6-4899-a575-6a2c56cb849e\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"fccb0cc2-352b-4d51-8f84-97b8aa35a1b1\",\"email\":\"daniel.wong@salesforce.com\",\"active\":true,\"name\":\"Daniel Wong\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004aTmBIAU\",\"slackUserId\":\"WHY2W0N73\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-03-13T19:50:11.255Z\",\"modifiedAt\":\"2024-03-13T19:50:11.255Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-13T17:04:02.607Z\",\"scrumTeamId\":\"a00B0000000waNfIAI\",\"team\":\"Log Analytics Scrum Team\",\"caseNumber\":\"72993953\",\"caseRecordId\":\"500EE00001TqlT8YAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/lCveAik4cPBH\",\"engagedAt\":\"2025-03-13T17:04:36.271Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T00:28:59.619Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"e6e48a95-7c3d-7c5e-fc68-958ff1269a8e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T10:09:30.113195+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T10:09:30.113230+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T10:09:30.113349+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946970113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:09:30.113351+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970112,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: df21ce84-01b4-4446-88ae-963a3a99bc3a"}
2025-03-14T10:09:30.113351+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: df21ce84-01b4-4446-88ae-963a3a99bc3a - icc-usd-resource-deleted"}
2025-03-14T10:09:30.113497+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946970113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-usd-resource-deleted is not consumed by icc-reporting."}
2025-03-14T10:09:30.113498+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946970113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event df21ce84-01b4-4446-88ae-963a3a99bc3a - icc-usd-resource-deleted correctly routed"}
2025-03-14T10:09:30.113682+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946970113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-reporting'"}
2025-03-14T10:09:30.113719+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:09:29.850Z\",\"user\":{\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"email\":\"aniketkumar@salesforce.com\",\"active\":true,\"name\":\"Aniket Kumar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T15:39:05.621Z\",\"modifiedAt\":\"2023-04-20T15:39:05.621Z\"},\"incident\":{\"id\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"slackChannel\":{\"id\":\"C08HR8YSXT6\",\"name\":\"icc-72993953\"},\"subject\":\"Some topics in noncore splunk are experiencing lag\",\"description\":\"\",\"detectedTime\":\"2025-03-13T17:04:02.607Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-13T17:04:02.607Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qim-vucq-dgg\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-13T17:04:02.607Z\",\"modifiedAt\":\"2025-03-13T17:04:02.607Z\",\"createdBy\":{\"id\":\"fccb0cc2-352b-4d51-8f84-97b8aa35a1b1\",\"email\":\"daniel.wong@salesforce.com\",\"active\":true,\"name\":\"Daniel Wong\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004aTmBIAU\",\"slackUserId\":\"WHY2W0N73\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-03-13T19:50:11.255Z\",\"modifiedAt\":\"2024-03-13T19:50:11.255Z\"},\"modifiedBy\":{\"id\":\"fccb0cc2-352b-4d51-8f84-97b8aa35a1b1\",\"email\":\"daniel.wong@salesforce.com\",\"active\":true,\"name\":\"Daniel Wong\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004aTmBIAU\",\"slackUserId\":\"WHY2W0N73\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-03-13T19:50:11.255Z\",\"modifiedAt\":\"2024-03-13T19:50:11.255Z\"},\"id\":\"5f0e5223-d1c6-4899-a575-6a2c56cb849e\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"fccb0cc2-352b-4d51-8f84-97b8aa35a1b1\",\"email\":\"daniel.wong@salesforce.com\",\"active\":true,\"name\":\"Daniel Wong\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004aTmBIAU\",\"slackUserId\":\"WHY2W0N73\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-03-13T19:50:11.255Z\",\"modifiedAt\":\"2024-03-13T19:50:11.255Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-13T17:04:02.607Z\",\"scrumTeamId\":\"a00B0000000waNfIAI\",\"team\":\"Log Analytics Scrum Team\",\"caseNumber\":\"72993953\",\"caseRecordId\":\"500EE00001TqlT8YAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/lCveAik4cPBH\",\"engagedAt\":\"2025-03-13T17:04:36.271Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T00:28:59.619Z\"},\"eventObj\":[],\"requestId\":\"e6e48a95-7c3d-7c5e-fc68-958ff1269a8e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T10:09:30.113722+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T10:09:30.113774+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T10:09:30.113840+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946970113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:09:30.113840+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: df21ce84-01b4-4446-88ae-963a3a99bc3a"}
2025-03-14T10:09:30.113841+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: df21ce84-01b4-4446-88ae-963a3a99bc3a - icc-usd-resource-created"}
2025-03-14T10:09:30.113841+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946970113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-usd-resource-created is not consumed by icc-reporting."}
2025-03-14T10:09:30.113841+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946970113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event df21ce84-01b4-4446-88ae-963a3a99bc3a - icc-usd-resource-created correctly routed"}
2025-03-14T10:09:30.114078+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946970114,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-reporting'"}
2025-03-14T10:09:30.114093+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970114,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:09:29.877Z\",\"user\":{\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"name\":\"Aniket Kumar\",\"email\":\"aniketkumar@salesforce.com\"},\"incident\":{\"id\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"slackChannel\":{\"id\":\"C08HR8YSXT6\",\"name\":\"icc-72993953\"},\"subject\":\"Some topics in noncore splunk are experiencing lag\",\"description\":\"\",\"detectedTime\":\"2025-03-13T17:04:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C01M4H11M6V/p1741879369182939\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-13T20:00:00.000Z\",\"impactEndTime\":\"2025-03-14T09:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qim-vucq-dgg\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-13T17:04:02.607Z\",\"scrumTeamId\":\"a00B0000000waNfIAI\",\"team\":\"Log Analytics Scrum Team\",\"caseNumber\":\"72993953\",\"caseRecordId\":\"500EE00001TqlT8YAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/lCveAik4cPBH\",\"engagedAt\":\"2025-03-13T17:04:36.271Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T00:28:59.619Z\"},\"changes\":{\"detectedTime\":[\"2025-03-13T17:04:02.607Z\",\"2025-03-13T17:04:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"Alert\",\"Customer - Internal\"],\"originReference\":[\"\",\"https://salesforce-internal.slack.com/archives/C01M4H11M6V/p1741879369182939\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"ServiceDegradation\"]},\"impactStartTime\":[\"2025-03-13T17:04:02.607Z\",\"2025-03-13T20:00:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T09:00:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Other\"]},\"requestId\":\"e6e48a95-7c3d-7c5e-fc68-958ff1269a8e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T10:09:30.114108+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970114,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"}
2025-03-14T10:09:30.114159+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970114,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"}
2025-03-14T10:09:30.114214+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946970114,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:09:30.114215+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: df21ce84-01b4-4446-88ae-963a3a99bc3a"}
2025-03-14T10:09:30.114215+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970114,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: df21ce84-01b4-4446-88ae-963a3a99bc3a - icc-incident-resolved"}
2025-03-14T10:09:30.114331+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946970114,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-incident-resolved is now being processed."}
2025-03-14T10:09:30.114331+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970114,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: df21ce84-01b4-4446-88ae-963a3a99bc3a - value: [object Promise]"}
2025-03-14T10:09:30.115430+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970115,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId HKIAAAhQqCq and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,114,101,115,111,108,118,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,48,58,48,57,58,51,48,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T10:09:29.877Z\\\",\\\"user\\\":{\\\"id\\\":\\\"b54245b9-80a3-486c-b35e-4504ea26000c\\\",\\\"gusUserId\\\":\\\"005B0000006LxAxIAK\\\",\\\"slackUserId\\\":\\\"W015TA45Y79\\\",\\\"name\\\":\\\"Aniket Kumar\\\",\\\"email\\\":\\\"aniketkumar@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"df21ce84-01b4-4446-88ae-963a3a99bc3a\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HR8YSXT6\\\",\\\"name\\\":\\\"icc-72993953\\\"},\\\"subject\\\":\\\"Some topics in noncore splunk are experiencing lag\\\",\\\"description\\\":\\\"\\\",\\\"detectedTime\\\":\\\"2025-03-13T17:04:00.000Z\\\",\\\"severity\\\":\\\"Sev4\\\",\\\"status\\\":\\\"Resolved\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"https://salesforce-internal.slack.com/archives/C01M4H11M6V/p1741879369182939\\\",\\\"impact\\\":[\\\"ServiceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-13T20:00:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T09:00:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/qim-vucq-dgg\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"Other\\\",\\\"createdAt\\\":\\\"2025-03-13T17:04:02.607Z\\\",\\\"scrumTeamId\\\":\\\"a00B0000000waNfIAI\\\",\\\"team\\\":\\\"Log Analytics Scrum Team\\\",\\\"caseNumber\\\":\\\"72993953\\\",\\\"caseRecordId\\\":\\\"500EE00001TqlT8YAJ\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/lCveAik4cPBH\\\",\\\"engagedAt\\\":\\\"2025-03-13T17:04:36.271Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T00:28:59.619Z\\\"},\\\"changes\\\":{\\\"detectedTime\\\":[\\\"2025-03-13T17:04:02.607Z\\\",\\\"2025-03-13T17:04:00.000Z\\\"],\\\"status\\\":[\\\"InProgress\\\",\\\"Resolved\\\"],\\\"origin\\\":[\\\"Alert\\\",\\\"Customer - Internal\\\"],\\\"originReference\\\":[\\\"\\\",\\\"https://salesforce-internal.slack.com/archives/C01M4H11M6V/p1741879369182939\\\"],\\\"impact\\\":{\\\"0\\\":[\\\"CurrentlyUnderInvestigation\\\",\\\"ServiceDegradation\\\"]},\\\"impactStartTime\\\":[\\\"2025-03-13T17:04:02.607Z\\\",\\\"2025-03-13T20:00:00.000Z\\\"],\\\"impactEndTime\\\":[\\\"\\\",\\\"2025-03-14T09:00:00.000Z\\\"],\\\"category\\\":[\\\"\\\",\\\"Application\\\"],\\\"rootCause\\\":[\\\"\\\",\\\"Other\\\"]},\\\"requestId\\\":\\\"e6e48a95-7c3d-7c5e-fc68-958ff1269a8e\\\",\\\"client\\\":\\\"icc-slack-app\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T10:09:29.877Z\",\"user\":{\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"name\":\"Aniket Kumar\",\"email\":\"aniketkumar@salesforce.com\"},\"incident\":{\"id\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"slackChannel\":{\"id\":\"C08HR8YSXT6\",\"name\":\"icc-72993953\"},\"subject\":\"Some topics in noncore splunk are experiencing lag\",\"description\":\"\",\"detectedTime\":\"2025-03-13T17:04:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C01M4H11M6V/p1741879369182939\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-13T20:00:00.000Z\",\"impactEndTime\":\"2025-03-14T09:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qim-vucq-dgg\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-13T17:04:02.607Z\",\"scrumTeamId\":\"a00B0000000waNfIAI\",\"team\":\"Log Analytics Scrum Team\",\"caseNumber\":\"72993953\",\"caseRecordId\":\"500EE00001TqlT8YAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/lCveAik4cPBH\",\"engagedAt\":\"2025-03-13T17:04:36.271Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T00:28:59.619Z\"},\"changes\":{\"detectedTime\":[\"2025-03-13T17:04:02.607Z\",\"2025-03-13T17:04:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"Alert\",\"Customer - Internal\"],\"originReference\":[\"\",\"https://salesforce-internal.slack.com/archives/C01M4H11M6V/p1741879369182939\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"ServiceDegradation\"]},\"impactStartTime\":[\"2025-03-13T17:04:02.607Z\",\"2025-03-13T20:00:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T09:00:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Other\"]},\"requestId\":\"e6e48a95-7c3d-7c5e-fc68-958ff1269a8e\",\"client\":\"icc-slack-app\"},\"encoder\":\"json\",\"eventType\":\"icc-incident-resolved\",\"payload\":{\"createdAt\":\"2025-03-14T10:09:29.877Z\",\"user\":{\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"name\":\"Aniket Kumar\",\"email\":\"aniketkumar@salesforce.com\"},\"incident\":{\"id\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"slackChannel\":{\"id\":\"C08HR8YSXT6\",\"name\":\"icc-72993953\"},\"subject\":\"Some topics in noncore splunk are experiencing lag\",\"description\":\"\",\"detectedTime\":\"2025-03-13T17:04:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C01M4H11M6V/p1741879369182939\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-13T20:00:00.000Z\",\"impactEndTime\":\"2025-03-14T09:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qim-vucq-dgg\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-13T17:04:02.607Z\",\"scrumTeamId\":\"a00B0000000waNfIAI\",\"team\":\"Log Analytics Scrum Team\",\"caseNumber\":\"72993953\",\"caseRecordId\":\"500EE00001TqlT8YAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/lCveAik4cPBH\",\"engagedAt\":\"2025-03-13T17:04:36.271Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T00:28:59.619Z\"},\"changes\":{\"detectedTime\":[\"2025-03-13T17:04:02.607Z\",\"2025-03-13T17:04:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"Alert\",\"Customer - Internal\"],\"originReference\":[\"\",\"https://salesforce-internal.slack.com/archives/C01M4H11M6V/p1741879369182939\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"ServiceDegradation\"]},\"impactStartTime\":[\"2025-03-13T17:04:02.607Z\",\"2025-03-13T20:00:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T09:00:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Other\"]},\"requestId\":\"e6e48a95-7c3d-7c5e-fc68-958ff1269a8e\",\"client\":\"icc-slack-app\"}}"}
2025-03-14T10:09:30.115431+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970115,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: HKIAAAhQqCq"}
2025-03-14T10:09:30.115431+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970115,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-incident-resolved and docId HKIAAAhQqCq"}
2025-03-14T10:09:30.115432+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970115,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Processing eventTypeIncidentResolved for df21ce84-01b4-4446-88ae-963a3a99bc3a"}
2025-03-14T10:09:30.115434+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946970115,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentResolved for id df21ce84-01b4-4446-88ae-963a3a99bc3a and docId HKIAAAhQqCq"}
2025-03-14T10:09:30.115435+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970115,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: df21ce84-01b4-4446-88ae-963a3a99bc3a-incident-info"}
2025-03-14T10:09:30.116472+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970116,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: df21ce84-01b4-4446-88ae-963a3a99bc3a-gus-casenumber - value: [object Promise]"}
2025-03-14T10:09:30.164729+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946970164,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'"}
2025-03-14T10:09:30.164731+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970164,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:09:30.113Z\",\"incidentId\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"user\":{\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"email\":\"aniketkumar@salesforce.com\",\"active\":true,\"name\":\"Aniket Kumar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T15:39:05.621Z\",\"modifiedAt\":\"2023-04-20T15:39:05.621Z\"},\"responses\":[]}"}
2025-03-14T10:09:30.164732+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970164,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T10:09:30.164736+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970164,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T10:09:30.164831+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741946970164,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:09:30.165028+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741946970164,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: df21ce84-01b4-4446-88ae-963a3a99bc3a"}
2025-03-14T10:09:30.165030+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741946970164,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T10:10:45.171938+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045171,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-reporting'"}
2025-03-14T10:10:45.171945+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045171,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:10:44.927Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vlkcvo-irk6q-6whz4i-bg4v2b-1741947044219\",\"client\":\"icc-ui\"}"}
2025-03-14T10:10:45.171948+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045171,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T10:10:45.172100+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045171,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T10:10:45.172104+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045172,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:10:45.172132+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045171,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:10:45.172133+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045172,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-usd-resource-deleted"}
2025-03-14T10:10:45.172173+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045172,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-usd-resource-deleted is not consumed by icc-reporting."}
2025-03-14T10:10:45.172174+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045172,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-usd-resource-deleted correctly routed"}
2025-03-14T10:10:45.172495+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045172,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-reporting'"}
2025-03-14T10:10:45.172540+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045172,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:10:44.950Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"eventObj\":[],\"requestId\":\"vlkcvo-irk6q-6whz4i-bg4v2b-1741947044219\",\"client\":\"icc-ui\"}"}
2025-03-14T10:10:45.172543+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045172,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T10:10:45.172577+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045172,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T10:10:45.172658+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045172,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:10:45.172659+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045172,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:10:45.172659+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045172,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-usd-resource-created"}
2025-03-14T10:10:45.172659+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045172,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-usd-resource-created is not consumed by icc-reporting."}
2025-03-14T10:10:45.172660+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045172,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-usd-resource-created correctly routed"}
2025-03-14T10:10:45.221323+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'"}
2025-03-14T10:10:45.221325+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:10:45.173Z\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"responses\":[]}"}
2025-03-14T10:10:45.221325+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T10:10:45.221358+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T10:10:45.221417+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:10:45.221627+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:10:45.221631+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741947045221,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T10:10:45.243331+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-reporting'"}
2025-03-14T10:10:45.243335+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:10:45.235Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"eventObj\":[{\"configurationItemId\":\"a7JEE00000FJ7TV2A1\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TsaobYAB\"}],\"requestId\":\"vlkcvo-irk6q-6whz4i-bg4v2b-1741947044219\",\"client\":\"icc-ui\"}"}
2025-03-14T10:10:45.243339+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"}
2025-03-14T10:10:45.243388+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"}
2025-03-14T10:10:45.243471+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:10:45.243472+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:10:45.243472+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-incident-to-cis-request"}
2025-03-14T10:10:45.243472+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-incident-to-cis-request is not consumed by icc-reporting."}
2025-03-14T10:10:45.243475+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-incident-to-cis-request correctly routed"}
2025-03-14T10:10:45.243723+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-update-response' for consumer group='icc-reporting'"}
2025-03-14T10:10:45.243767+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:10:45.236Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-14T09:48:45.614Z\",\"modifiedAt\":\"2025-03-14T10:10:45.165Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"87a35f78-6726-4ac1-9c02-f72b4881372f\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-14T09:48:45.586Z\",\"modifiedAt\":\"2025-03-14T10:10:44.859Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"cdc64252-3814-49a1-a813-52e26186d790\",\"configurationItemId\":\"a7JEE00000FJ7TV2A1\",\"createLock\":false,\"sfid\":\"aCqEE000000C0KP0A0\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\"},\"description\":\"Lock to be created for Incident: 2760aadb-509b-4e16-84a6-47b56e893681\",\"externalId\":\"a8LEE00001BWa3G2AT\"}],\"requestId\":\"vlkcvo-irk6q-6whz4i-bg4v2b-1741947044219\",\"client\":\"icc-ui\"}"}
2025-03-14T10:10:45.243770+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-update-response\"}}"}
2025-03-14T10:10:45.243817+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-update-response\"}}"}
2025-03-14T10:10:45.243855+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:10:45.243855+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:10:45.243856+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-ctc-lock-update-response"}
2025-03-14T10:10:45.243890+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-ctc-lock-update-response is not consumed by icc-reporting."}
2025-03-14T10:10:45.243891+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-ctc-lock-update-response correctly routed"}
2025-03-14T10:10:45.244131+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-release-request' for consumer group='icc-reporting'"}
2025-03-14T10:10:45.244168+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:10:45.237Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-14T09:48:45.614Z\",\"modifiedAt\":\"2025-03-14T09:48:47.938Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"87a35f78-6726-4ac1-9c02-f72b4881372f\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-14T09:48:45.586Z\",\"modifiedAt\":\"2025-03-14T10:10:44.859Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"cdc64252-3814-49a1-a813-52e26186d790\",\"configurationItemId\":\"a7JEE00000FJ7TV2A1\",\"createLock\":false,\"sfid\":\"aCqEE000000C0KP0A0\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\"},\"description\":\"Lock to be created for Incident: 2760aadb-509b-4e16-84a6-47b56e893681\",\"externalId\":\"a8LEE00001BWa3G2AT\"}],\"requestId\":\"vlkcvo-irk6q-6whz4i-bg4v2b-1741947044219\",\"client\":\"icc-ui\"}"}
2025-03-14T10:10:45.244172+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-release-request\"}}"}
2025-03-14T10:10:45.244220+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-release-request\"}}"}
2025-03-14T10:10:45.244258+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:10:45.244260+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:10:45.244261+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-ctc-lock-release-request"}
2025-03-14T10:10:45.244273+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-ctc-lock-release-request is not consumed by icc-reporting."}
2025-03-14T10:10:45.244302+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-ctc-lock-release-request correctly routed"}
2025-03-14T10:10:45.244509+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-reporting'"}
2025-03-14T10:10:45.244546+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:10:44.980Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T09:39:04.000Z\",\"2025-03-14T09:39:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"impactStartTime\":[\"2025-03-14T09:48:31.755Z\",\"2025-03-14T09:25:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T09:42:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"DB Tier\"]},\"requestId\":\"vlkcvo-irk6q-6whz4i-bg4v2b-1741947044219\",\"client\":\"icc-ui\"}"}
2025-03-14T10:10:45.244549+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"}
2025-03-14T10:10:45.244595+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"}
2025-03-14T10:10:45.244623+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:10:45.244633+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:10:45.244634+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-incident-resolved"}
2025-03-14T10:10:45.244772+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-incident-resolved is now being processed."}
2025-03-14T10:10:45.244772+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681 - value: [object Promise]"}
2025-03-14T10:10:45.245864+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045245,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId DfcAAAgrQrY and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,114,101,115,111,108,118,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,48,58,49,48,58,52,53,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T10:10:44.980Z\\\",\\\"user\\\":{\\\"id\\\":\\\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\\\",\\\"gusUserId\\\":\\\"005B0000006phyJIAQ\\\",\\\"slackUserId\\\":\\\"U01G5MUL669\\\",\\\"name\\\":\\\"Pavithra Kuppusami\\\",\\\"email\\\":\\\"pavithra.kuppusami@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"2760aadb-509b-4e16-84a6-47b56e893681\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HPHBM9MK\\\",\\\"name\\\":\\\"icc-73018377\\\"},\\\"subject\\\":\\\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\\\",\\\"description\\\":\\\"This is an Availability Alert for Core Application\\\\n\\\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\\\",\\\"detectedTime\\\":\\\"2025-03-14T09:39:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"Resolved\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T09:25:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T09:42:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/fkt-srxv-jbq\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\\\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\\\n\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"DB Tier\\\",\\\"createdAt\\\":\\\"2025-03-14T09:48:31.755Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73018377\\\",\\\"caseRecordId\\\":\\\"500EE00001TsaobYAB\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/vdzbACDESAQU\\\",\\\"engagedAt\\\":\\\"2025-03-14T09:48:45.702Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T09:48:52.010Z\\\"},\\\"changes\\\":{\\\"detectedTime\\\":[\\\"2025-03-14T09:39:04.000Z\\\",\\\"2025-03-14T09:39:00.000Z\\\"],\\\"status\\\":[\\\"InProgress\\\",\\\"Resolved\\\"],\\\"impactStartTime\\\":[\\\"2025-03-14T09:48:31.755Z\\\",\\\"2025-03-14T09:25:00.000Z\\\"],\\\"impactEndTime\\\":[\\\"\\\",\\\"2025-03-14T09:42:00.000Z\\\"],\\\"category\\\":[\\\"\\\",\\\"Application\\\"],\\\"rootCause\\\":[\\\"\\\",\\\"DB Tier\\\"]},\\\"requestId\\\":\\\"vlkcvo-irk6q-6whz4i-bg4v2b-1741947044219\\\",\\\"client\\\":\\\"icc-ui\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T10:10:44.980Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T09:39:04.000Z\",\"2025-03-14T09:39:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"impactStartTime\":[\"2025-03-14T09:48:31.755Z\",\"2025-03-14T09:25:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T09:42:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"DB Tier\"]},\"requestId\":\"vlkcvo-irk6q-6whz4i-bg4v2b-1741947044219\",\"client\":\"icc-ui\"},\"encoder\":\"json\",\"eventType\":\"icc-incident-resolved\",\"payload\":{\"createdAt\":\"2025-03-14T10:10:44.980Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T09:39:04.000Z\",\"2025-03-14T09:39:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"impactStartTime\":[\"2025-03-14T09:48:31.755Z\",\"2025-03-14T09:25:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T09:42:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"DB Tier\"]},\"requestId\":\"vlkcvo-irk6q-6whz4i-bg4v2b-1741947044219\",\"client\":\"icc-ui\"}}"}
2025-03-14T10:10:45.245865+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045245,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: DfcAAAgrQrY"}
2025-03-14T10:10:45.245865+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045245,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-incident-resolved and docId DfcAAAgrQrY"}
2025-03-14T10:10:45.245867+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045245,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Processing eventTypeIncidentResolved for 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:10:45.245867+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045245,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentResolved for id 2760aadb-509b-4e16-84a6-47b56e893681 and docId DfcAAAgrQrY"}
2025-03-14T10:10:45.245870+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045245,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: 2760aadb-509b-4e16-84a6-47b56e893681-incident-info"}
2025-03-14T10:10:45.246863+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045246,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681-gus-casenumber - value: [object Promise]"}
2025-03-14T10:10:45.309396+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045309,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-reporting'"}
2025-03-14T10:10:45.309412+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045309,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"timestamp\":\"2025-03-14T10:10:45.235Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}"}
2025-03-14T10:10:45.309413+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045309,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"}
2025-03-14T10:10:45.309417+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045309,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"}
2025-03-14T10:10:45.309476+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045309,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:10:45.309637+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045309,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:10:45.309638+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741947045309,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T10:10:45.525392+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045525,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-reporting'"}
2025-03-14T10:10:45.525394+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045525,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:10:45.476Z\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0KP0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000FJ7TV2A1\"}]}"}
2025-03-14T10:10:45.525395+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045525,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}"}
2025-03-14T10:10:45.525414+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045525,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}"}
2025-03-14T10:10:45.525472+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045525,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:10:45.525634+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045525,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:10:45.525635+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741947045525,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T10:10:45.549753+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045549,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-reporting'"}
2025-03-14T10:10:45.549757+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045549,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:10:45.476Z\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0KP0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000FJ7TV2A1\"}],\"cis\":[{\"id\":\"cdc64252-3814-49a1-a813-52e26186d790\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"createLock\":false,\"sfid\":\"aCqEE000000C0KP0A0\",\"configurationItem\":{\"id\":\"a7JEE00000FJ7TV2A1\",\"name\":\"usa254s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod1-useast1.core1.usa254s\",\"parentId\":\"a7JAH000000I3aX2AS\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T09:48:45.614Z\",\"modifiedAt\":\"2025-03-14T10:10:45.165Z\",\"id\":\"87a35f78-6726-4ac1-9c02-f72b4881372f\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: 2760aadb-509b-4e16-84a6-47b56e893681\",\"externalId\":\"a8LEE00001BWa3G2AT\"}}]}"}
2025-03-14T10:10:45.549760+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045549,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"}
2025-03-14T10:10:45.549807+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045549,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"}
2025-03-14T10:10:45.549848+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947045549,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:10:45.549986+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947045549,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:10:45.549987+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741947045549,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T10:10:47.249315+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947046571,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Roles for  incident: []"}
2025-03-14T10:10:47.249319+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947047249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:10:47.249360+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947047249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-reporting'"}
2025-03-14T10:10:47.249360+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947047249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[{\"id\":\"87a35f78-6726-4ac1-9c02-f72b4881372f\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001BWa3G2AT\",\"incidentToCiId\":\"cdc64252-3814-49a1-a813-52e26186d790\"}],\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\"}"}
2025-03-14T10:10:47.249371+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947047249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T10:10:47.249438+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947047249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T10:10:47.249516+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947047249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:10:47.249694+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741947047249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T10:10:50.709531+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947050709,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}
2025-03-14T10:10:50.709599+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947050709,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:10:50.661Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsaobYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T10:10:50.661Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"},\"changes\":{}}"}
2025-03-14T10:10:50.709600+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947050709,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T10:10:50.709601+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947050709,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T10:10:50.709711+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947050709,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:10:50.709712+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947050709,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:10:50.709712+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947050709,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-gus-response"}
2025-03-14T10:10:50.709858+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947050709,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."}
2025-03-14T10:10:50.709859+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947050709,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681 - value: [object Promise]"}
2025-03-14T10:10:50.710937+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947050710,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId DfcAAAgrQrY and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,48,58,49,48,58,53,48,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T10:10:50.661Z\\\",\\\"user\\\":{\\\"id\\\":\\\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\\\",\\\"gusUserId\\\":\\\"005B0000006phyJIAQ\\\",\\\"slackUserId\\\":\\\"U01G5MUL669\\\",\\\"name\\\":\\\"Pavithra Kuppusami\\\",\\\"email\\\":\\\"pavithra.kuppusami@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"2760aadb-509b-4e16-84a6-47b56e893681\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HPHBM9MK\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001TsaobYAB\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_resolved\\\",\\\"timestamp\\\":\\\"2025-03-14T10:10:50.661Z\\\",\\\"recordId\\\":\\\"500EE00001TsaobYAB\\\",\\\"incidentId\\\":\\\"2760aadb-509b-4e16-84a6-47b56e893681\\\",\\\"caseNumber\\\":\\\"73018377\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T10:10:50.661Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsaobYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T10:10:50.661Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T10:10:50.661Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsaobYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T10:10:50.661Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"},\"changes\":{}}}"}
2025-03-14T10:10:50.710938+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947050710,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: DfcAAAgrQrY"}
2025-03-14T10:10:50.710939+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947050710,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId DfcAAAgrQrY"}
2025-03-14T10:10:50.710960+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947050710,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id 2760aadb-509b-4e16-84a6-47b56e893681 and docId DfcAAAgrQrY"}
2025-03-14T10:10:50.710960+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947050710,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 2760aadb-509b-4e16-84a6-47b56e893681, docId DfcAAAgrQrY, event {\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T10:10:50.661Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"}"}
2025-03-14T10:10:50.711019+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947050710,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681-gus-casenumber - value: [object Promise]"}
2025-03-14T10:10:50.711957+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947050711,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 2760aadb-509b-4e16-84a6-47b56e893681, docId DfcAAAgrQrY, caseNumber 73018377"}
2025-03-14T10:10:50.711959+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947050711,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-gus-response correctly routed"}
2025-03-14T10:11:26.229551+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947086229,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2842017792,\"uptime\":1766814.71,\"totalMem\":4018159616,\"loadavg\":[0.24,0.11,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21875680,\"nice\":14030,\"sys\":2879120,\"idle\":1737747790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21892490,\"nice\":13850,\"sys\":2887730,\"idle\":1737453060,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29987,\"num\":40,\"sum\":59990}}}"}
2025-03-14T10:11:26.229665+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947086229,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:13:26.265565+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947206265,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2842284032,\"uptime\":1766934.74,\"totalMem\":4018159616,\"loadavg\":[0.03,0.07,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21876620,\"nice\":14030,\"sys\":2879220,\"idle\":1737866530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21893310,\"nice\":13850,\"sys\":2887860,\"idle\":1737571790,\"irq\":0}}],\"eventLoopStats\":{\"min\":22,\"max\":30012,\"num\":3,\"sum\":60009}}}"}
2025-03-14T10:13:26.265656+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947206265,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:17:26.341591+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947446341,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841976832,\"uptime\":1767174.82,\"totalMem\":4018159616,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21878660,\"nice\":14030,\"sys\":2879540,\"idle\":1738103690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21895930,\"nice\":13850,\"sys\":2888130,\"idle\":1737808510,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30005,\"num\":3,\"sum\":60008}}}"}
2025-03-14T10:17:26.341648+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947446341,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:20:26.409599+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947626409,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2842423296,\"uptime\":1767354.88,\"totalMem\":4018159616,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21879880,\"nice\":14030,\"sys\":2879730,\"idle\":1738281750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21897810,\"nice\":13850,\"sys\":2888300,\"idle\":1737986340,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30030,\"num\":3,\"sum\":60019}}}"}
2025-03-14T10:20:26.409657+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947626409,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:20:44.861375+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947644860,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-reporting'"}
2025-03-14T10:20:44.861388+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947644860,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:20:44.712Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:10:50.661Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"duration\":\"17 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"USA254s had a service disruption during 09:25 - 09:42 UTC.\\nImpact self-resolved. CAPE and CDSE teams were involved to investigate this on the bridge. It was seen that the SDB upgrade pipeline that ran on this instance failed which led to multiple DB failover switches and during the imapct window, there was no primary DB active, which led to core-app service disruption, unable to serve customer traffic.\\nPRB will be assigned to CDRE team to get a root cause analysis on this.\\n\\nTrust was posted.\\nNo customer case counts reported.\\nSince it is a service disruption, severity of this incident will be increased to sev1. Impact has self-resolved.\",\"sentAt\":\"2025-03-14T10:20:44.388Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"]},\"internalCommsId\":\"9aa47baf-396b-4180-8c49-fc3bda26decb\",\"allInternalCommsReport\":[{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"duration\":\"17 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"USA254s had a service disruption during 09:25 - 09:42 UTC.\\nImpact self-resolved. CAPE and CDSE teams were involved to investigate this on the bridge. It was seen that the SDB upgrade pipeline that ran on this instance failed which led to multiple DB failover switches and during the imapct window, there was no primary DB active, which led to core-app service disruption, unable to serve customer traffic.\\nPRB will be assigned to CDRE team to get a root cause analysis on this.\\n\\nTrust was posted.\\nNo customer case counts reported.\\nSince it is a service disruption, severity of this incident will be increased to sev1. Impact has self-resolved.\",\"sentAt\":\"2025-03-14T10:20:44.388Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"duration\":\"20 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"CP SRE team got alerted for Core Service disruption on USA254s.\\nCAPE was paged to further investigate this.\\nCAPE team confirmed that the CoreApp was down on USA254S between 09:25 - 09:42 UTC.\\n\\nDuring this period, Apps were unable to serve traffic.\\nImpact self-resolved, and USA254s looks stable now.\\nCDSE team was paged to look at DB for anomalies.\\nCDSE confirmed that there was an upgrade pipeline that ran on SDB cells in USA254s, during the impact time-period, which led to multiple failovers on DB servers.\\nDuring this time the primary DB was not available, and hence the service-disruption.\\nSince the impact is resolved, further investigation on the upgrade pipeline failures will be done on PRB, by the CDRE team.\\n\\nTrust has been posted.\\nNo customer cases count.\",\"sentAt\":\"2025-03-14T10:08:30.434Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"49mnj-f3xp6-h5c6fo-y00g6m-1741947643729\",\"client\":\"icc-ui\"}"}
2025-03-14T10:20:44.861389+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947644860,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T10:20:44.861390+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947644860,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T10:20:44.861400+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947644861,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:20:44.861402+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947644860,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:20:44.861402+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947644861,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-internal-comms-request"}
2025-03-14T10:20:44.861402+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947644861,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-internal-comms-request is now being processed."}
2025-03-14T10:20:44.861403+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947644861,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681 - value: [object Promise]"}
2025-03-14T10:20:44.864272+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947644862,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId DfcAAAgrQrY and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,116,101,114,110,97,108,45,99,111,109,109,115,45,114,101,113,117,101,115,116]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,48,58,50,48,58,52,52,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T10:20:44.712Z\\\",\\\"user\\\":{\\\"id\\\":\\\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\\\",\\\"email\\\":\\\"pavithra.kuppusami@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Pavithra Kuppusami\\\",\\\"firstName\\\":\\\"Pavithra\\\",\\\"lastName\\\":\\\"Kuppusami\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006phyJIAQ\\\",\\\"slackUserId\\\":\\\"U01G5MUL669\\\",\\\"createdBy\\\":\\\"pavithra.kuppusami@salesforce.com\\\",\\\"modifiedBy\\\":\\\"pavithra.kuppusami@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-28T15:47:19.245Z\\\",\\\"modifiedAt\\\":\\\"2022-04-28T15:47:19.245Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"2760aadb-509b-4e16-84a6-47b56e893681\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HPHBM9MK\\\",\\\"name\\\":\\\"icc-73018377\\\"},\\\"subject\\\":\\\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\\\",\\\"description\\\":\\\"This is an Availability Alert for Core Application\\\\n\\\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\\\",\\\"detectedTime\\\":\\\"2025-03-14T09:39:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"Resolved\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T09:25:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T09:42:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/fkt-srxv-jbq\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-347-754-4172, pin: 416066747; 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CAPE and CDSE teams were involved to investigate this on the bridge. It was seen that the SDB upgrade pipeline that ran on this instance failed which led to multiple DB failover switches and during the imapct window, there was no primary DB active, which led to core-app service disruption, unable to serve customer traffic.\\nPRB will be assigned to CDRE team to get a root cause analysis on this.\\n\\nTrust was posted.\\nNo customer case counts reported.\\nSince it is a service disruption, severity of this incident will be increased to sev1. Impact has self-resolved.\",\"sentAt\":\"2025-03-14T10:20:44.388Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"duration\":\"20 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"CP SRE team got alerted for Core Service disruption on USA254s.\\nCAPE was paged to further investigate this.\\nCAPE team confirmed that the CoreApp was down on USA254S between 09:25 - 09:42 UTC.\\n\\nDuring this period, Apps were unable to serve traffic.\\nImpact self-resolved, and USA254s looks stable now.\\nCDSE team was paged to look at DB for anomalies.\\nCDSE confirmed that there was an upgrade pipeline that ran on SDB cells in USA254s, during the impact time-period, which led to multiple failovers on DB servers.\\nDuring this time the primary DB was not available, and hence the service-disruption.\\nSince the impact is resolved, further investigation on the upgrade pipeline failures will be done on PRB, by the CDRE team.\\n\\nTrust has been posted.\\nNo customer cases count.\",\"sentAt\":\"2025-03-14T10:08:30.434Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"49mnj-f3xp6-h5c6fo-y00g6m-1741947643729\",\"client\":\"icc-ui\"},\"encoder\":\"json\",\"eventType\":\"icc-internal-comms-request\",\"payload\":{\"createdAt\":\"2025-03-14T10:20:44.712Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",
2025-03-14T10:20:44.864272+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] \"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:10:50.661Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"duration\":\"17 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"USA254s had a service disruption during 09:25 - 09:42 UTC.\\nImpact self-resolved. CAPE and CDSE teams were involved to investigate this on the bridge. It was seen that the SDB upgrade pipeline that ran on this instance failed which led to multiple DB failover switches and during the imapct window, there was no primary DB active, which led to core-app service disruption, unable to serve customer traffic.\\nPRB will be assigned to CDRE team to get a root cause analysis on this.\\n\\nTrust was posted.\\nNo customer case counts reported.\\nSince it is a service disruption, severity of this incident will be increased to sev1. Impact has self-resolved.\",\"sentAt\":\"2025-03-14T10:20:44.388Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"]},\"internalCommsId\":\"9aa47baf-396b-4180-8c49-fc3bda26decb\",\"allInternalCommsReport\":[{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"duration\":\"17 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"USA254s had a service disruption during 09:25 - 09:42 UTC.\\nImpact self-resolved. CAPE and CDSE teams were involved to investigate this on the bridge. It was seen that the SDB upgrade pipeline that ran on this instance failed which led to multiple DB failover switches and during the imapct window, there was no primary DB active, which led to core-app service disruption, unable to serve customer traffic.\\nPRB will be assigned to CDRE team to get a root cause analysis on this.\\n\\nTrust was posted.\\nNo customer case counts reported.\\nSince it is a service disruption, severity of this incident will be increased to sev1. Impact has self-resolved.\",\"sentAt\":\"2025-03-14T10:20:44.388Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/fkt-srxv-jbq\",\"sentBySlackUserId\":\"U01G5MUL669\",\"sentBy\":\"Pavithra Kuppusami\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"duration\":\"20 minutes\",\"incidentCommander\":\"Pavithra Kuppusami\",\"incidentCommanderSlackUserId\":\"U01G5MUL669\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"team\":\"Site Reliability\",\"content\":\"CP SRE team got alerted for Core Service disruption on USA254s.\\nCAPE was paged to further investigate this.\\nCAPE team confirmed that the CoreApp was down on USA254S between 09:25 - 09:42 UTC.\\n\\nDuring this period, Apps were unable to serve traffic.\\nImpact self-resolved, and USA254s looks stable now.\\nCDSE team was paged to look at DB for anomalies.\\nCDSE confirmed that there was an upgrade pipeline that ran on SDB cells in USA254s, during the impact time-period, which led to multiple failovers on DB servers.\\nDuring this time the primary DB was not available, and hence the service-disruption.\\nSince the impact is resolved, further investigation on the upgrade pipeline failures will be done on PRB, by the CDRE team.\\n\\nTrust has been posted.\\nNo customer cases count.\",\"sentAt\":\"2025-03-14T10:08:30.434Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"49mnj-f3xp6-h5c6fo-y00g6m-1741947643729\",\"client\":\"icc-ui\"}}"}
2025-03-14T10:20:44.864274+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947644862,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: DfcAAAgrQrY"}
2025-03-14T10:20:44.864274+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947644862,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-internal-comms-request and docId DfcAAAgrQrY"}
2025-03-14T10:20:44.864275+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947644862,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleInternalCommsRequest for id 2760aadb-509b-4e16-84a6-47b56e893681 and docId DfcAAAgrQrY"}
2025-03-14T10:20:52.697503+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947652697,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-reporting'"}
2025-03-14T10:20:52.697523+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947652697,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:20:52.686Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:10:50.661Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"9vxs5-ev9p1h-gz8lgn-ytqzv-1741947652472\",\"client\":\"icc-ui\"}"}
2025-03-14T10:20:52.697549+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947652697,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T10:20:52.697592+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947652697,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T10:20:52.697714+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947652697,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:20:52.697717+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947652697,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:20:52.697718+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947652697,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-usd-resource-deleted"}
2025-03-14T10:20:52.697738+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947652697,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-usd-resource-deleted is not consumed by icc-reporting."}
2025-03-14T10:20:52.697739+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947652697,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-usd-resource-deleted correctly routed"}
2025-03-14T10:20:52.716891+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947652716,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-reporting'"}
2025-03-14T10:20:52.716894+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947652716,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:20:52.708Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:10:50.661Z\"},\"eventObj\":[],\"requestId\":\"9vxs5-ev9p1h-gz8lgn-ytqzv-1741947652472\",\"client\":\"icc-ui\"}"}
2025-03-14T10:20:52.716898+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947652716,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T10:20:52.716950+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947652716,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T10:20:52.717033+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947652716,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:20:52.717033+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947652716,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:20:52.717034+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947652716,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-usd-resource-created"}
2025-03-14T10:20:52.717047+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947652717,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-usd-resource-created is not consumed by icc-reporting."}
2025-03-14T10:20:52.717048+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947652717,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-usd-resource-created correctly routed"}
2025-03-14T10:20:52.768932+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947652768,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'"}
2025-03-14T10:20:52.768934+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947652768,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:20:52.717Z\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"responses\":[]}"}
2025-03-14T10:20:52.768935+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947652768,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T10:20:52.768940+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947652768,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T10:20:52.769028+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947652768,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:20:52.769245+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947652768,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:20:52.769245+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741947652769,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T10:20:53.438005+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947653437,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-reporting'"}
2025-03-14T10:20:53.438009+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653437,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:20:53.428Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:10:50.661Z\"},\"eventObj\":[{\"configurationItemId\":\"a7JEE00000FJ7TV2A1\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TsaobYAB\",\"sfid\":\"aCqEE000000C0KP0A0\"}],\"requestId\":\"9vxs5-ev9p1h-gz8lgn-ytqzv-1741947652472\",\"client\":\"icc-ui\"}"}
2025-03-14T10:20:53.438010+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653437,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"}
2025-03-14T10:20:53.438052+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653438,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"}
2025-03-14T10:20:53.438155+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947653438,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:20:53.438156+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653437,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:20:53.438156+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653438,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-incident-to-cis-request"}
2025-03-14T10:20:53.438157+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947653438,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-incident-to-cis-request is not consumed by icc-reporting."}
2025-03-14T10:20:53.438180+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947653438,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-incident-to-cis-request correctly routed"}
2025-03-14T10:20:53.438549+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947653438,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-reporting'"}
2025-03-14T10:20:53.438680+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653438,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:20:53.193Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:10:50.661Z\",\"usdResources\":[]},\"changes\":{\"severity\":[\"Sev2\",\"Sev1\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}]}},\"requestId\":\"9vxs5-ev9p1h-gz8lgn-ytqzv-1741947652472\",\"client\":\"icc-ui\"}"}
2025-03-14T10:20:53.438680+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653438,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T10:20:53.438694+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653438,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T10:20:53.438761+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947653438,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:20:53.438764+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653438,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:20:53.438764+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653438,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-incident-updated"}
2025-03-14T10:20:53.438916+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947653438,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-incident-updated is now being processed."}
2025-03-14T10:20:53.438917+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653438,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681 - value: [object Promise]"}
2025-03-14T10:20:53.440144+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653439,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId DfcAAAgrQrY and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,117,112,100,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,48,58,50,48,58,53,51,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T10:20:53.193Z\\\",\\\"user\\\":{\\\"id\\\":\\\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\\\",\\\"gusUserId\\\":\\\"005B0000006phyJIAQ\\\",\\\"slackUserId\\\":\\\"U01G5MUL669\\\",\\\"name\\\":\\\"Pavithra Kuppusami\\\",\\\"email\\\":\\\"pavithra.kuppusami@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"2760aadb-509b-4e16-84a6-47b56e893681\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HPHBM9MK\\\",\\\"name\\\":\\\"icc-73018377\\\"},\\\"subject\\\":\\\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\\\",\\\"description\\\":\\\"This is an Availability Alert for Core Application\\\\n\\\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for 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4086129936942\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T09:48:31.755Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T09:48:31.755Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"id\\\":\\\"33ea1571-0457-4467-b8e8-84e13e0f362a\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\\\",\\\"email\\\":\\\"pavithra.kuppusami@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Pavithra Kuppusami\\\",\\\"firstName\\\":\\\"Pavithra\\\",\\\"lastName\\\":\\\"Kuppusami\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006phyJIAQ\\\",\\\"slackUserId\\\":\\\"U01G5MUL669\\\",\\\"createdBy\\\":\\\"pavithra.kuppusami@salesforce.com\\\",\\\"modifiedBy\\\":\\\"pavithra.kuppusami@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-28T15:47:19.245Z\\\",\\\"modifiedAt\\\":\\\"2022-04-28T15:47:19.245Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"DB Tier\\\",\\\"createdAt\\\":\\\"2025-03-14T09:48:31.755Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73018377\\\",\\\"caseRecordId\\\":\\\"500EE00001TsaobYAB\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/vdzbACDESAQU\\\",\\\"engagedAt\\\":\\\"2025-03-14T09:48:45.702Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T10:10:50.661Z\\\",\\\"usdResources\\\":[]},\\\"changes\\\":{\\\"severity\\\":[\\\"Sev2\\\",\\\"Sev1\\\"],\\\"roles\\\":{\\\"0\\\":[null,{\\\"createdAt\\\":\\\"2025-03-14T09:48:31.755Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T09:48:31.755Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"id\\\":\\\"33ea1571-0457-4467-b8e8-84e13e0f362a\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\\\",\\\"email\\\":\\\"pavithra.kuppusami@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Pavithra Kuppusami\\\",\\\"firstName\\\":\\\"Pavithra\\\",\\\"lastName\\\":\\\"Kuppusami\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006phyJIAQ\\\",\\\"slackUserId\\\":\\\"U01G5MUL669\\\",\\\"createdBy\\\":\\\"pavithra.kuppusami@salesforce.com\\\",\\\"modifiedBy\\\":\\\"pavithra.kuppusami@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-28T15:47:19.245Z\\\",\\\"modifiedAt\\\":\\\"2022-04-28T15:47:19.245Z\\\"},\\\"externalGusId\\\":null}]}},\\\"requestId\\\":\\\"9vxs5-ev9p1h-gz8lgn-ytqzv-1741947652472\\\",\\\"client\\\":\\\"icc-ui\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T10:20:53.193Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"
2025-03-14T10:20:53.440144+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:10:50.661Z\",\"usdResources\":[]},\"changes\":{\"severity\":[\"Sev2\",\"Sev1\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}]}},\"requestId\":\"9vxs5-ev9p1h-gz8lgn-ytqzv-1741947652472\",\"client\":\"icc-ui\"},\"encoder\":\"json\",\"eventType\":\"icc-incident-updated\",\"payload\":{\"createdAt\":\"2025-03-14T10:20:53.193Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:10:50.661Z\",\"usdResources\":[]},\"changes\":{\"severity\":[\"Sev2\",\"Sev1\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}]}},\"requestId\":\"9vxs5-ev9p1h-gz8lgn-ytqzv-1741947652472\",\"client\":\"icc-ui\"}}"}
2025-03-14T10:20:53.440145+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653440,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: DfcAAAgrQrY"}
2025-03-14T10:20:53.440145+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653440,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-incident-updated and docId DfcAAAgrQrY"}
2025-03-14T10:20:53.440146+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653440,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentUpdated for id 2760aadb-509b-4e16-84a6-47b56e893681 and docId DfcAAAgrQrY"}
2025-03-14T10:20:53.440149+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653440,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: 2760aadb-509b-4e16-84a6-47b56e893681-incident-info"}
2025-03-14T10:20:53.441164+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653441,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681-gus-casenumber - value: [object Promise]"}
2025-03-14T10:20:53.481139+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947653481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-reporting'"}
2025-03-14T10:20:53.481142+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"timestamp\":\"2025-03-14T10:20:53.429Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}"}
2025-03-14T10:20:53.481143+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"}
2025-03-14T10:20:53.481162+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"}
2025-03-14T10:20:53.481264+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947653481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:20:53.481477+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947653481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:20:53.481481+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741947653481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T10:20:55.985653+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947655985,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'"}
2025-03-14T10:20:55.985663+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947655985,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:20:55.976Z\",\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:10:50.661Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"9aa47baf-396b-4180-8c49-fc3bda26decb\",\"sequenceNumber\":2}}"}
2025-03-14T10:20:55.985688+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947655985,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T10:20:55.985692+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947655985,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T10:20:55.985793+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947655985,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:20:55.985793+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947655985,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:20:55.985794+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947655985,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-internal-comms-response"}
2025-03-14T10:20:55.985805+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947655985,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-internal-comms-response is not consumed by icc-reporting."}
2025-03-14T10:20:55.985830+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947655985,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-internal-comms-response correctly routed"}
2025-03-14T10:20:55.988610+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947655988,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: saveIncidentInfo, key: 2760aadb-509b-4e16-84a6-47b56e893681-incident-info, info: {\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseId\":\"500EE00001TsaobYAB\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"slackChannelId\":\"C08HPHBM9MK\",\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"impact\":\"PerformanceDegradation\",\"impactStart\":\"2025-03-14T09:25:00.000Z\",\"impactEnd\":\"2025-03-14T09:42:00.000Z\",\"servicesImpacted\":\"Core Live on Falcon\",\"roles\":{\"Incident Commander\":\"Pavithra Kuppusami\"},\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"caseNumber\":\"73018377\",\"productTag\":\"Product tag not found\",\"proximateCause\":\"Proximate cause not found\",\"customerExperience\":\"Customer Experience not found\",\"immediateResolution\":\"Immediate Resolution not found\",\"aarQuestions\":\"Aar Questions not found\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Closed By not found\"}"}
2025-03-14T10:20:55.990241+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947655990,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-incident-updated correctly routed"}
2025-03-14T10:21:00.617060+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947660616,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}
2025-03-14T10:21:00.617096+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947660616,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T10:21:00.567Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsaobYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T10:21:00.567Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"},\"changes\":{}}"}
2025-03-14T10:21:00.617097+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947660617,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T10:21:00.617103+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947660617,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T10:21:00.617208+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947660617,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:21:00.617209+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947660616,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:21:00.617209+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947660617,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: 2760aadb-509b-4e16-84a6-47b56e893681 - icc-gus-response"}
2025-03-14T10:21:00.617371+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947660617,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."}
2025-03-14T10:21:00.617372+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947660617,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681 - value: [object Promise]"}
2025-03-14T10:21:00.618429+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947660618,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId DfcAAAgrQrY and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,48,58,50,49,58,48,48,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T10:21:00.567Z\\\",\\\"user\\\":{\\\"id\\\":\\\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\\\",\\\"gusUserId\\\":\\\"005B0000006phyJIAQ\\\",\\\"slackUserId\\\":\\\"U01G5MUL669\\\",\\\"name\\\":\\\"Pavithra Kuppusami\\\",\\\"email\\\":\\\"pavithra.kuppusami@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"2760aadb-509b-4e16-84a6-47b56e893681\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HPHBM9MK\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001TsaobYAB\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_updated\\\",\\\"timestamp\\\":\\\"2025-03-14T10:21:00.567Z\\\",\\\"recordId\\\":\\\"500EE00001TsaobYAB\\\",\\\"incidentId\\\":\\\"2760aadb-509b-4e16-84a6-47b56e893681\\\",\\\"caseNumber\\\":\\\"73018377\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T10:21:00.567Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsaobYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T10:21:00.567Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T10:21:00.567Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsaobYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T10:21:00.567Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"},\"changes\":{}}}"}
2025-03-14T10:21:00.618431+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947660618,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: DfcAAAgrQrY"}
2025-03-14T10:21:00.618431+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947660618,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId DfcAAAgrQrY"}
2025-03-14T10:21:00.618432+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947660618,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id 2760aadb-509b-4e16-84a6-47b56e893681 and docId DfcAAAgrQrY"}
2025-03-14T10:21:00.618433+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947660618,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 2760aadb-509b-4e16-84a6-47b56e893681, docId DfcAAAgrQrY, event {\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T10:21:00.567Z\",\"recordId\":\"500EE00001TsaobYAB\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"caseNumber\":\"73018377\"}"}
2025-03-14T10:21:00.618512+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947660618,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 2760aadb-509b-4e16-84a6-47b56e893681-gus-casenumber - value: [object Promise]"}
2025-03-14T10:21:00.619394+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947660619,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 2760aadb-509b-4e16-84a6-47b56e893681, docId DfcAAAgrQrY, caseNumber 73018377"}
2025-03-14T10:21:00.619395+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947660619,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-gus-response correctly routed"}
2025-03-14T10:23:26.469575+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947806469,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2842128384,\"uptime\":1767534.94,\"totalMem\":4018159616,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21880980,\"nice\":14030,\"sys\":2879920,\"idle\":1738459670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21899300,\"nice\":13850,\"sys\":2888490,\"idle\":1738164220,\"irq\":0}}],\"eventLoopStats\":{\"min\":17,\"max\":30028,\"num\":3,\"sum\":60029}}}"}
2025-03-14T10:23:26.469624+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947806469,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:23:42.412414+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947822412,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"exportSlackMessages internalSlackMessages for docId DfcAAAgrQrY - [{\"date\":\"1741945713.619869\",\"message\":\"<Incident Command Center> has joined the channel\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741945713.947429\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741945714.756659\",\"message\":\"set the channel description: This is the main *Incident Command Center (ICC)* channel for everyone involved in responding to this incident.\\n\\nVisit *ICC App Home* (<slack://app?team=T01GST6QY0G&amp;id=A02Q50RQQ3B>) to learn more about everything you can do here.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741945715.852119\",\"message\":\"<Pavithra Kuppusami> has joined the channel\",\"username\":\"Pavithra Kuppusami\",\"replies\":[]},{\"date\":\"1741945716.144889\",\"message\":\"<HawkEye> has joined the channel\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741945716.321889\",\"message\":\"<Fawkes> has joined the channel\",\"username\":\"Fawkes\",\"replies\":[]},{\"date\":\"1741945716.456989\",\"message\":\"<SR-Scheduler> has joined the channel\",\"username\":\"SR-Scheduler\",\"replies\":[]},{\"date\":\"1741945716.560869\",\"message\":\"<ROB> has joined the channel\",\"username\":\"ROB\",\"replies\":[]},{\"date\":\"1741945716.659559\",\"message\":\"<Ask Site Switch> has joined the channel\",\"username\":\"Ask Site Switch\",\"replies\":[]},{\"date\":\"1741945716.732409\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s | <https://meet.google.com/fkt-srxv-jbq>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741945716.762979\",\"message\":\"<AIOpsAgent> has joined the channel\",\"username\":\"AIOpsAgent\",\"replies\":[]},{\"date\":\"1741945717.126819\",\"message\":\"Bridge Added\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741945721.561949\",\"message\":\"has renamed the channel from \\\"icc-2760aadb-509b-4e16-84a6-47b56e893681\\\" to \\\"icc-73018377\\\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741945726.156309\",\"message\":\"SiteReliability just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741945726.204999\",\"message\":\"SiteReliability updated status from *New* to *In Progress*. Let's get to work!\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741945726.487559\",\"message\":\"SiteReliability just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741945730.479599\",\"message\":\"Incident Causation Analysis for usa254s | *Summary* | • Core app successful logins has been reduced to 0-0% for 14 minutes. *Pls check for Service Disruption*\\n• Impacted service(s): Core App, MQ - refer to thread for more details\\n• 254.10.6 release done on 2025-03-14 01:10:00 UTC - 8 hours and 8 minutes ago\\n *Time Range:* 2025-03-14 09:18:49 to 2025-03-14 09:48:49 UTC *Root Causal Node:* _`MQ Router Update Job Failing`_ \\n*Probable Causal Paths:*\\n1. _MQ Router Update Job Failing_\\n *Impacted Metric(s)*:\\n```High APT (No MQ): 09:26 - 09:43 (17 mins)\\nHigh Open File Descriptors: 09:15 - 09:45 (30 mins)\\nReduced Core App Successful Logins: 09:27 - 09:41 (14 mins)\\nLow Active Threads Per Rac (MQ) Node1: 09:18 - 09:42 (24 mins)\\nLow Dequeue Cluster Size (MQ): 09:18 - In Progress (29 mins)\\nMQ Router Update Job Failing: 09:18 - In Progress (30 mins)\\nMQ Processing Stopped Due To Traffic Light {'cell': 'usa254s', 'racNode': '1', 'reason': 'DB_CPU'}: 09:30 - 09:40 (10 mins)\\n``` *Links:* [<https://podtap.internal.salesforce.com/?pod=usa254s|Podtap>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/dpZDzkSGz/prod-app-osstats?from=1741943929407&to=1741945729407&var-substrate=AWS&var-pod=All&var-falcon_instance=aws-prod1-useast1&var-functional_domain=core1&var-cell=usa254s|CASP - OS Stats>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/EKnBADdVk/apt-dashboard-1p-falcon?orgId=1&var-falcon_instance=aws-prod1-useast1&var-cell=usa254s&var-functional_domain=core1&from=1741943929407&to=1741945729407|CASP - APT Grafana Dashboard>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/Z5DVVJEzf/search-service-health?from=1741943929407&to=1741945729407&var-datacenter=aws-prod1-useast1&var-fdi=core1&var-falconCell=usa254s|Search - Health Dashboard>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/EnOHu4Q4z/searchops-t8c-seas?from=1741943929407&to=1741945729407&var-pod=usa254s&var-core_fi=aws-prod1-useast1|Search - T8C>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/NPl7ISd4z/cuj-triage-for-hyperforce?from=1741943929407&to=1741945729407&var-cell=usa254s|CUJ Triage>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/7ZfDaZ37z/cuj-summary?orgId=1|CUJ Summary>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/-0002ffnk/golden-eye-core?from=1741943929407&to=1741945729407&var-substrate=aws&var-falcon_instance=aws-prod1-useast1&var-functional_domain_instance=core1&var-cell=usa254s|Golden Eye>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/yUh780xPOTRsUZGz18230z/sre-falcon-events-visualisation?from=1741943929407&to=1741945729407&var-cell=usa254s|SR - Event Visualization>][<https://splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-GB/app/search/search?q=search%20%60corepods%28usa254s%29%60%20earliest%3D03/14/2025%3A09%3A18%3A49%20latest%3D03/14/2025%3A09%3A48%3A49%20logRecordType%3Dmq%2A|MQ Client Log>][<https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-GB/app/search/search?q=search%20%28index%3Ddistapps%29%20earliest%3D03/14/2025%3A09%3A18%3A49%20latest%3D03/14/2025%3A09%3A48%3A49%20falcon_instance%3Daws-prod%2A%20k8s_namespace%3Dqpid%20k8s_container_name%3D%2A%20cell%3Dusa254s%20qpidbrkr%20%7C%20search%20NOT%20%22Bytes%20credit%22|Qpid Broker Log>] [<https://splunk-web-noncore.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-GB/app/search/search?q=search%20%28index%3Ddistapps%29%20earliest%3D03/14/2025%3A09%3A18%3A49%20latest%3D03/14/2025%3A09%3A48%3A49%20functional_domain%3D%22core1%22%20k8s_namespace%3Dqpid%20k8s_container_name%3D%22%2Aqpid%2A%22%20k8s_pod_name%3D%22%2A-qpid%2A%22%20cell%3Dusa254s%20source%3Dstdout%20sourcetype%3Dmessage-queue%20%7C%20search%20%22%5Bsafepoint%20%20%20%20%20%20%5D%22%20%7C%20rex%20field%3D_raw%20%22.%2Astopped%3A%20%28%3F%3Celapsed%3E%5B%5Bfloat%5D%5D%29%20seconds.%2A%22%20%7C%20search%20elapsed%20%3E%200.5%20%7C%20timechart%20limit%3D0%20span%3D5m%20exactperc99%28elapsed%29%20as%20p90%20by%20k8s_pod_name|Qpid JVM Log>][<https://splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/publicSharing/newapt?form.instance=usa254s&form.input_time.earliest=1741943929&form.input_time.latest=1741945729&form.aptlimit=1000&form.aptDuration=5|CASP - APT Splunk Dashboard>][<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/E93RvqEVz/falcon-causal-graph-metrics?from=1741943929407&to=1741945729407&var-substrate=aws&var-fi=aws-prod1-useast1&var-fd=core1&var-cell=usa254s&var-hosts=*|All Causal Metrics>] Was this helpful !! Yes button No button Feedback/Feature Request button ICA UI :external-link: button\",\"username\":\"HawkEye\",\"replies\":[{\"date\":\"1741945731.770779\",\"message\":\" | *Core App* | :critical: :emoji-todo_done: • Single Org Impact: None\\n• APT Org-wise breakdown\\n```Single Org Impact: None\\n\\nTop 3 Org_ID : Organization APT(ms) : Excluding APT(ms) : Contribution(%)\\n00DO1000001rbth : 70390.04 : 748.97 : 21.91\\n00DO1000007yKW5 : 9598.4 : 819.15 : 14.6\\n00DO1000007zVnd : 6737.44 : 904.31 : 5.72```  _Note: APT swimlane is halted due to connectivity issues with Splunk._\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741945733.474979\",\"message\":\" | *FEES Swimlanes* | :emoji-todo_done: • Spinnaker Deployment details \\n```Spinnaker deployments from last 24 hours \\nApplication:  Time (UTC) :  Status  \\nsdbsdbrestore : 09:48 AM on 14 Mar : completed(link1)\\ncasamcoreapp : 01:35 AM on 14 Mar : completed(link2)\\nsdbsdb : 09:32 AM on 14 Mar : starting(link3)``` <https://ui.spinnaker1.sfcd.deploy.aws-esvc1-useast2.aws.sfdc.cl/#/applications/sdbsdbrestore/executions/details/01JPA0GG1ZYJ7VD35S0444HDA7|Link 1> | <https://ui.spinnaker1.sfcd.deploy.aws-esvc1-useast2.aws.sfdc.cl/#/applications/casamcoreapp/executions/details/01JP92TG3H32TJCCB1MX95VHN9|Link 2> | <https://ui.spinnaker1.sfcd.deploy.aws-esvc1-useast2.aws.sfdc.cl/#/applications/sdbsdb/executions/details/01JP9ZZ2H07J3S07FE7NFQ4WJH|Link 3>\\n• AWS Event details \\n```AWS Events in last 7 Days\\nImpacted Service: Impacted Feature:  Status : Latest Notification Timestamp \\nABUSE : AWS_ABUSE_EMAIL_SPAM_REPORT: OPEN: 05:56 PM on 13 Mar\\nRDS : AWS_RDS_OPERATIONAL_ISSUE: OPEN: 08:22 PM on 11 Mar\\nEKS : AWS_EKS_CLUSTER_HEALTH_ISSUES: OPEN: 12:31 AM on 11 Mar\\nEC2 : AWS_EC2_PERSISTENT_INSTANCE_RETIREMENT_SCHEDULED: UPCOMING: 03:02 PM on 13 Mar\\nRDS : AWS_RDS_PLANNED_LIFECYCLE_EVENT: UPCOMING: 01:36 AM on 14 Mar``` • K8s Event details \\n```K8s Events Between Time Range (UTC) 09:21 AM on 14 Mar - (UTC) 09:28 AM on 14 Mar\\nReason : Message : Count\\nUnhealthy :  : 1 \\nUnhealthy : Readiness probe failed : 1 \\nUnhealthy : Liveness probe failed : 1``` \",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741945735.155199\",\"message\":\" | *Connection Pool* | :emoji-todo_done: • No issues detected in this swim-lane\\n\"
2025-03-14T10:23:42.412414+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] ,\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741945737.133039\",\"message\":\" | *Database* | :warning: :emoji-todo_done: • Missing data in argus\\n _Note: Alert: Data is missing in Argus for the given timerange for more than 10 minutes, this may be because the nodes are down or some argus issue. _\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741945739.412679\",\"message\":\" | *MQ* | :critical: :emoji-todo_done: • Not enough dequeue threads for rac nodes [2,3]\\n```Rac node: Active Deq Threads%, ...\\n2: 0.0%, 3: 0.0%``` • Traffic Light throttling MQ threads (03:52:23 `-` `03:52:25` UTC)\\n```Rac Node: Traffic Light (Deq thread throttled %), ...\\n 1: DB_CPU (40.36%)\\n\\nCSP Actions Taken for DB_CPU:\\nNo actions taken.``` \",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741945742.345179\",\"message\":\" | *Search* | :emoji-todo_done: • No issues detected in this swim-lane\\n\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741945745.435999\",\"message\":\" | *Info Swimlanes* | :emoji-todo_done: •  `0` active throttles by CSP (Source Heimdall)\\n• 1 Ongoing Incident(s)\\n```Case ID:   Create Date:          Subject:\\n73018377 - 2025-03-14 09:48:35 - COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s``` <https://gus.lightning.force.com/lightning/r/Case/500EE00001TsaobYAB/view|73018377>\\n _Note: Error while getting black tab tool executions_\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741945749.463419\",\"message\":\" | *Causal Graph* | :emoji-todo_done: • No. `1` contributing metric is `MQ Router Update Job Failing`\\n```1. MQ Router Update Job Failing``` • No. `2` contributing metric is `MQ Processing Stopped Due To Traffic Light`\\n```1. MQ Processing Stopped Due To Traffic Light``` • Links\\n<https://salesforce.quip.com/5LKTAxMd79LW|Causal Graph Design Doc> | <https://fawkes-workflowui.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl/#/code/result/67d3fb9d69bcc7548a3a6aea|Causal Swimlane Logs>\\n\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741945753.019519\",\"message\":\" | *Release Information* | :emoji-todo_done: • 254.10.6 release happened on usa254s `8` hours and `38` minutes ago\\n• PD Alerts and CUJ Failures\\n```Pod/Cell : Release Timestamp : Reason : Customer Cases : PD Alerts : CUJ Failures\\nusa254s : 2025-03-14 01:10:00 :             : 0  : 0  : 0\\nusa1   : 2025-03-14 03:10:00 : SAME FI/FD  : 0  : 0  : 0\\nusa1016 : 2025-03-14 03:10:00 : SAME FI/FD  : 0  : 0  : 0\\nusa1012 : 2025-03-14 03:10:00 : SAME FI/FD  : 0  : 0  : 0\\nusa1018 : 2025-03-14 03:10:00 : SAME FI/FD  : 0  : 0  : 0\\nusa1022 : 2025-03-14 03:20:00 : SAME FI/FD  : 0  : 0  : 0``` • Load Generation Status\\n```Pod/Cell : # of cases executed on current version\\nusa254s : 0\\nusa1   : 0\\nusa1016 : 0\\nusa1012 : 0\\nusa1018 : 0\\nusa1022 : 0``` • Current Pod Performances (APT, CPU, GC, Conn Pool)\\n```Pod/Cell : Impacted Metrics\\nusa254s : High APT (No MQ)\\nusa1   : N/A\\nusa1016 : N/A\\nusa1012 : N/A\\nusa1018 : N/A\\nusa1022 : N/A``` • Comparative Pod Performances (versus last week)\\n```Pod/Cell : Impact Details\\nusa254s : High APT (No MQ) 2301.8% higher than last week\\nusa1   : N/A\\nusa1016 : N/A\\nusa1012 : N/A\\nusa1018 : N/A\\nusa1022 : N/A``` \",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741945798.015999\",\"message\":\"*| Domain Graphs |*<https://salesforce.enterprise.slack.com/files/U02DWLVTKB9/F08J1EXHJFK/graph_core.png| ><https://salesforce.enterprise.slack.com/files/U02DWLVTKB9/F08H9NC4XDM/graph_mq.png| >\",\"username\":\"HawkEye\",\"replies\":[],\"attachments\":[{\"name\":\"graph_core.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08J1EXHJFK/graph_core.png\"},{\"name\":\"graph_mq.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08H9NC4XDM/graph_mq.png\"}]}]},{\"date\":\"1741945746.802549\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741945839.364389\",\"message\":\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741945839.462629\",\"message\":\"<@WF8LDE170> has joined the channel\",\"username\":\"Marek Kubita\",\"replies\":[]},{\"date\":\"1741945885.819619\",\"message\":\"<Uma Shankar Balasubramaniam> has joined the channel\",\"username\":\"Uma Shankar Balasubramaniam\",\"replies\":[]},{\"date\":\"1741945980.826399\",\"message\":\"Impact time : 9.25 AM to 9.42 AM UTC\",\"username\":\"Uma Shankar Balasubramaniam\",\"replies\":[]},{\"date\":\"1741945986.697889\",\"message\":\"<Prateek Patel> has joined the channel\",\"username\":\"Prateek Patel\",\"replies\":[]},{\"date\":\"1741946165.708689\",\"message\":\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741946165.852599\",\"message\":\"<@WDRE5NUUS> has joined the channel\",\"username\":\"Jeremy Nash\",\"replies\":[]},{\"date\":\"1741946221.888379\",\"message\":\"common.util.database.PauseConditionType.awaitDeactivation\",\"username\":\"Marek Kubita\",\"replies\":[]},{\"date\":\"1741946327.346389\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741946419.332549\",\"message\":\"trust posted.<https://trust1-admin.internal.salesforce.com/incidents/10013897>\",\"username\":\"Uma Shankar Balasubramaniam\",\"replies\":[]},{\"date\":\"1741946581.896599\",\"message\":\"there was an SDB cells 254s upgrade attempt and pipeline failed.That resulted in multiple failover and master was not available until 9.41 AM UTC ..\",\"username\":\"Uma Shankar Balasubramaniam\",\"replies\":[]},{\"date\":\"1741946910.973669\",\"message\":\"<Pavithra Kuppusami> sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741946925.750219\",\"message\":\"<@WV8TM5WP5> has joined the channel\",\"username\":\"Krisztian Zsibrek\",\"replies\":[]},{\"date\":\"1741946943.119229\",\"message\":\".impact usa254s\",\"username\":\"Krisztian Zsibrek\",\"replies\":[]},{\"date\":\"1741946946.063179\",\"message\":\"`USA254S : 4 impact(s)`\\n\",\"username\":\"user not found\",\"replies\":[{\"date\":\"1741946987.233969\",\"message\":\"\\n\\n *APT* impact(s):  `2`\\n2025-03-14 08:02:00 UTC  to  2025-03-14 08:28:00 UTC  -  `26.0 mins`\\n2025-03-14 09:36:00 UTC  to  2025-03-14 09:44:00 UTC  -  `8.0 mins`\\n\\n```Detected Sherlock suppressed alert due to single org```\\n\\n\\n *Connpool_AV* impact(s):  `1`\\n2025-03-14 09:26:00 UTC  to  2025-03-14 09:43:00 UTC  -  `17.0 mins`\\n\\n\\n *Login* impact(s):  `1`\\n2025-03-14 09:27:00 UTC  to  2025-03-14 09:42:00 UTC  -  `15.0 mins`\\n\\n&gt; :warning: _` APT less than threshold 1mins (09:26-09:27) `_\\n&gt; :warning: _`CONNPOOL_AV less than threshold 5mins (09:55-10:00)`_\\n\\n&gt; _ :hourglass2: Analysis Duration: [ 2025-03-14 07:09 - 2025-03-14 10:09 ]_\\n\\n:external-link: *Links:*  [<https://podtap.internal.salesforce.com/hosts?pod=usa254s| Podtap>] [<https://splunk-web.log-analytics.monitoring.aws-esvc1-useast2.aws.sfdc.is/en-US/app/publicSharing/fsre__apttrust_breakdown?earliest=-3h&amp;latest=-0h&amp;form.index=coreprod&amp;form.cell=usa254s&amp;form.OrgRestrict=*| APT>] [<https://monitoring.internal.salesforce.com/argus/#/viewmetrics?expression=-3h:-0h:core.aws.aws-prod1-useast1.core1:SFDC_type-ConnectionPool-name1*.NumWaitingForConnections{role=app,cell=usa254s,k8s_pod_name=*}:zimsum:1m-sum| Connpool>] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/GMHPmK0Iz/connection-pool-falcon-sre?orgId=1&amp;from=-3h&amp;to=-0h&amp;var-cell=usa254s&amp;var-falcon_instance=aws-prod1-useast1&amp;var-functional_domain=core1&amp;var-interval=5m&amp;var-availabilitySlo=0.9999&amp;var-performanceSlo=50| Connpool_AV>] [<https://monitoring.internal.salesforce.com/argusmvp/#/dashboards/1329489?ownerid=79&amp;start=-3h&amp;end=-0h&amp;testid=13&amp;replaceable=usa254s&amp;location=-1&amp;stepid=-1| Weblogin>] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/8WO1f5i4z/core-app-primary-dashboard-falcon?orgId=1&amp;var-cell=usa254s&amp;var-interval=1m&amp;var-agg=avg&amp;var-falcon_instance=aws-prod1-useast1&amp;var-functional_domain=core1&amp;from=-3h&amp;to=-0h| CASP - Dashboard>] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/SN6N5HNGz/mq-monitoring-dashboard-falcon?orgId=1&amp;from=-3h&amp;to=-0h&amp;var-substrate=aws&amp;var-falcon_instance=aws-prod1-useast1&amp;var-fd_instance=core1&amp;var-cell=usa254s&amp;var-RacNode=All&amp;var-MessageTypeName=All&amp;var-downsample=1m| MQ Dashboard>] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/Z5DVVJEzf/search-service-health?from=-3h&amp;to=-0h&amp;var-datacenter=aws-prod1-useast1&amp;var-falconCell=usa254s&amp;orgId=1| Search - Health Dashboard> ] [<https://grafana.argus.monitoring.aws-esvc1-useast2.aws.sfdc.cl/d/JvkcK9aMz/service-cloud-voice-test-result-commercial-and-gov-cloud?orgId=1&amp;var-core_instance=usa254s&amp;var-Interval=1m&amp;var-gov_core_instance=&amp;var-heroku_region=All&amp;var-DC=All&amp;from=-3h&amp;to=-0h| SCV-Monitoring>]\",\"username\":\"user not found\",\"replies\":[]},{\"date\":\"1741946987.443789\",\"message\":\"  Pager Duty Alerts button\",\"username\":\"user not found\",\"replies\":[]}]},{\"date\":\"1741947005.314839\",\"message\":\"<Khalid Abbas> has joined the channel\",\"username\":\"Khalid Abbas\",\"replies\":[]},{\"date\":\"1741947037.032389\",\"message\":\"<Tom O'Connell> has joined the channel\",\"username\":\"Tom O'Connell\",\"replies\":[]},{\"date\":\"1741947045.412789\",\"message\":\"<Pavithra Kuppusami> resolved the incident. Would you also like to send a TCE?\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741947346.498079\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741947644.988549
2025-03-14T10:23:42.412414+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] \",\"message\":\"<Pavithra Kuppusami> sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741947646.449629\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741947653.090879\",\"message\":\"set the channel topic: :icc-sev1: Sev1 | COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell:  usa254s | <https://meet.google.com/fkt-srxv-jbq>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741947653.650959\",\"message\":\"<Pavithra Kuppusami> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741947684.884239\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741947820.081109\",\"message\":\"ICC is in the final stages of handling the incident - just a little more patience, and we’ll be good to go! :smile::+1:\\nIn the meantime, here are the closing details:\",\"username\":\"Incident Command Center\",\"replies\":[]}]"}
2025-03-14T10:23:57.013413+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947831962,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event 2760aadb-509b-4e16-84a6-47b56e893681 - icc-prb-number-updated correctly routed"}
2025-03-14T10:23:57.013417+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947837013,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"}
2025-03-14T10:23:57.013466+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947837013,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-reporting'"}
2025-03-14T10:23:57.013467+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947837013,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[],\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\"}"}
2025-03-14T10:23:57.013468+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947837013,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T10:23:57.013546+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741947837013,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T10:23:57.013637+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741947837013,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:23:57.013847+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741947837013,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T10:31:26.641698+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741948286641,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2842427392,\"uptime\":1768015.12,\"totalMem\":4018159616,\"loadavg\":[0.05,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21884750,\"nice\":14030,\"sys\":2880510,\"idle\":1738934200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21903330,\"nice\":13850,\"sys\":2888960,\"idle\":1738638750,\"irq\":0}}],\"eventLoopStats\":{\"min\":33,\"max\":30003,\"num\":3,\"sum\":60028}}}"}
2025-03-14T10:31:26.641702+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741948286641,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:33:26.685556+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741948406685,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2842177536,\"uptime\":1768135.16,\"totalMem\":4018159616,\"loadavg\":[0.07,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21885710,\"nice\":14030,\"sys\":2880650,\"idle\":1739052930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21904210,\"nice\":13850,\"sys\":2889140,\"idle\":1738757490,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30023,\"num\":3,\"sum\":60015}}}"}
2025-03-14T10:33:26.685624+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741948406685,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:35:26.729564+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741948526729,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2842112000,\"uptime\":1768255.2,\"totalMem\":4018159616,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21887150,\"nice\":14030,\"sys\":2880810,\"idle\":1739171540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21905460,\"nice\":13850,\"sys\":2889270,\"idle\":1738876080,\"irq\":0}}],\"eventLoopStats\":{\"min\":16,\"max\":30027,\"num\":3,\"sum\":60016}}}"}
2025-03-14T10:35:26.729691+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741948526729,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:38:48.460030+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741948728459,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T10:38:48.461493+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741948728461,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T10:42:26.837536+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741948946837,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2842120192,\"uptime\":1768675.31,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21890210,\"nice\":14030,\"sys\":2881290,\"idle\":1739587000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21908790,\"nice\":13850,\"sys\":2889800,\"idle\":1739291250,\"irq\":0}}],\"eventLoopStats\":{\"min\":24,\"max\":30025,\"num\":3,\"sum\":60024}}}"}
2025-03-14T10:42:26.837659+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741948946837,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:46:26.937546+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741949186937,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846076928,\"uptime\":1768915.41,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21892600,\"nice\":14030,\"sys\":2881660,\"idle\":1739823890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21910870,\"nice\":13850,\"sys\":2890240,\"idle\":1739528200,\"irq\":0}}],\"eventLoopStats\":{\"min\":17,\"max\":30030,\"num\":3,\"sum\":60015}}}"}
2025-03-14T10:46:26.937688+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741949186937,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:48:50.598771+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741949330598,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T10:48:50.600229+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741949330600,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T10:50:27.057586+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741949427057,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843942912,\"uptime\":1769155.53,\"totalMem\":4018159616,\"loadavg\":[0.04,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21895220,\"nice\":14030,\"sys\":2881870,\"idle\":1740061140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21912710,\"nice\":13850,\"sys\":2890450,\"idle\":1739765490,\"irq\":0}}],\"eventLoopStats\":{\"min\":30007,\"max\":30020,\"num\":2,\"sum\":60027}}}"}
2025-03-14T10:50:27.057642+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741949427057,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T10:59:27.233550+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741949967233,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841624576,\"uptime\":1769695.71,\"totalMem\":4018159616,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21898990,\"nice\":14030,\"sys\":2882490,\"idle\":1740595560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21916820,\"nice\":13850,\"sys\":2890930,\"idle\":1740299300,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29946,\"num\":13,\"sum\":60003}}}"}
2025-03-14T10:59:27.233645+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741949967233,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T11:01:27.261560+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741950087261,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2842849280,\"uptime\":1769815.74,\"totalMem\":4018159616,\"loadavg\":[0.04,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21899970,\"nice\":14030,\"sys\":2882650,\"idle\":1740714140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21917860,\"nice\":13850,\"sys\":2891090,\"idle\":1740418020,\"irq\":0}}],\"eventLoopStats\":{\"min\":54,\"max\":30030,\"num\":3,\"sum\":60001}}}"}
2025-03-14T11:01:27.261637+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741950087261,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T11:03:27.285539+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741950207285,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841550848,\"uptime\":1769935.76,\"totalMem\":4018159616,\"loadavg\":[0.03,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21901120,\"nice\":14030,\"sys\":2882770,\"idle\":1740832740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21918730,\"nice\":13850,\"sys\":2891180,\"idle\":1740536630,\"irq\":0}}],\"eventLoopStats\":{\"min\":107,\"max\":30030,\"num\":3,\"sum\":60016}}}"}
2025-03-14T11:03:27.285651+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741950207285,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T11:04:27.289583+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741950267289,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841292800,\"uptime\":1769995.77,\"totalMem\":4018159616,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21901500,\"nice\":14030,\"sys\":2882840,\"idle\":1740891930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21919050,\"nice\":13850,\"sys\":2891230,\"idle\":1740596000,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29886,\"num\":13,\"sum\":60003}}}"}
2025-03-14T11:04:27.289635+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741950267289,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T11:07:27.361552+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741950447361,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841124864,\"uptime\":1770175.84,\"totalMem\":4018159616,\"loadavg\":[0.07,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21902760,\"nice\":14030,\"sys\":2883020,\"idle\":1741069820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21920380,\"nice\":13850,\"sys\":2891460,\"idle\":1740773880,\"irq\":0}}],\"eventLoopStats\":{\"min\":64,\"max\":30028,\"num\":3,\"sum\":60012}}}"}
2025-03-14T11:07:27.361664+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741950447361,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T11:09:27.369601+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741950567369,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2840195072,\"uptime\":1770295.85,\"totalMem\":4018159616,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21903660,\"nice\":14030,\"sys\":2883160,\"idle\":1741188490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21921070,\"nice\":13850,\"sys\":2891610,\"idle\":1740892470,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29900,\"num\":13,\"sum\":60000}}}"}
2025-03-14T11:09:27.369643+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741950567369,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T11:10:27.377543+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741950627377,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2842869760,\"uptime\":1770355.85,\"totalMem\":4018159616,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21904240,\"nice\":14030,\"sys\":2883200,\"idle\":1741247770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21921480,\"nice\":13850,\"sys\":2891690,\"idle\":1740951810,\"irq\":0}}],\"eventLoopStats\":{\"min\":17,\"max\":30010,\"num\":4,\"sum\":60005}}}"}
2025-03-14T11:10:27.377664+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741950627377,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T11:14:27.421564+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741950867421,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843570176,\"uptime\":1770595.9,\"totalMem\":4018159616,\"loadavg\":[0.14,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21906150,\"nice\":14030,\"sys\":2883450,\"idle\":1741485050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21923280,\"nice\":13850,\"sys\":2892030,\"idle\":1741189170,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29855,\"num\":13,\"sum\":59995}}}"}
2025-03-14T11:14:27.421642+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741950867421,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T11:16:27.481590+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741950987481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2830573568,\"uptime\":1770715.96,\"totalMem\":4018159616,\"loadavg\":[0.31,0.16,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21907710,\"nice\":14030,\"sys\":2883650,\"idle\":1741603390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21924990,\"nice\":13850,\"sys\":2892250,\"idle\":1741307370,\"irq\":0}}],\"eventLoopStats\":{\"min\":144,\"max\":30006,\"num\":3,\"sum\":60027}}}"}
2025-03-14T11:16:27.481648+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741950987481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T11:18:27.537570+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741951107537,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2829873152,\"uptime\":1770836.01,\"totalMem\":4018159616,\"loadavg\":[0.04,0.1,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21908690,\"nice\":14030,\"sys\":2883800,\"idle\":1741722080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21926160,\"nice\":13850,\"sys\":2892440,\"idle\":1741425990,\"irq\":0}}],\"eventLoopStats\":{\"min\":102,\"max\":30015,\"num\":3,\"sum\":60026}}}"}
2025-03-14T11:18:27.537665+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741951107537,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T11:18:56.563622+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741951136563,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T11:18:56.565075+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741951136564,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T11:20:27.561562+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741951227561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2830667776,\"uptime\":1770956.04,\"totalMem\":4018159616,\"loadavg\":[0.02,0.08,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21909610,\"nice\":14030,\"sys\":2883950,\"idle\":1741840750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21927100,\"nice\":13850,\"sys\":2892540,\"idle\":1741544600,\"irq\":0}}],\"eventLoopStats\":{\"min\":72,\"max\":30030,\"num\":3,\"sum\":60006}}}"}
2025-03-14T11:20:27.561626+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741951227561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T11:22:27.617585+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741951347617,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2831044608,\"uptime\":1771076.09,\"totalMem\":4018159616,\"loadavg\":[0,0.05,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21910440,\"nice\":14030,\"sys\":2884080,\"idle\":1741959360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21928320,\"nice\":13850,\"sys\":2892700,\"idle\":1741663280,\"irq\":0}}],\"eventLoopStats\":{\"min\":87,\"max\":30010,\"num\":3,\"sum\":60027}}}"}
2025-03-14T11:22:27.617646+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741951347617,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T11:24:27.649569+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741951467649,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2830217216,\"uptime\":1771196.12,\"totalMem\":4018159616,\"loadavg\":[0,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21911370,\"nice\":14030,\"sys\":2884190,\"idle\":1742078070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21929660,\"nice\":13850,\"sys\":2892830,\"idle\":1741781780,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29937,\"num\":13,\"sum\":60006}}}"}
2025-03-14T11:24:27.649683+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741951467649,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T11:27:27.717575+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741951647717,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2838257664,\"uptime\":1771376.19,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21912620,\"nice\":14030,\"sys\":2884430,\"idle\":1742256010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21931160,\"nice\":13850,\"sys\":2893050,\"idle\":1741959480,\"irq\":0}}],\"eventLoopStats\":{\"min\":56,\"max\":30030,\"num\":3,\"sum\":60028}}}"}
2025-03-14T11:27:27.717695+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741951647717,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T11:28:27.745578+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741951707745,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2839060480,\"uptime\":1771436.22,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21913200,\"nice\":14030,\"sys\":2884500,\"idle\":1742315260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21931530,\"nice\":13850,\"sys\":2893100,\"idle\":1742018850,\"irq\":0}}],\"eventLoopStats\":{\"min\":57,\"max\":30028,\"num\":3,\"sum\":60027}}}"}
2025-03-14T11:28:27.745652+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741951707745,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T11:33:27.869579+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741952007869,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2838822912,\"uptime\":1771736.35,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21915550,\"nice\":14030,\"sys\":2884880,\"idle\":1742612000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21933810,\"nice\":13850,\"sys\":2893410,\"idle\":1742315560,\"irq\":0}}],\"eventLoopStats\":{\"min\":40,\"max\":30026,\"num\":3,\"sum\":60028}}}"}
2025-03-14T11:33:27.869653+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741952007869,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T11:44:01.544643+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741952641544,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T11:44:01.546248+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741952641546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T11:45:28.089590+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741952728089,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2836652032,\"uptime\":1772456.57,\"totalMem\":4018159616,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21921530,\"nice\":14030,\"sys\":2885750,\"idle\":1743323630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21939800,\"nice\":13850,\"sys\":2894190,\"idle\":1743027320,\"irq\":0}}],\"eventLoopStats\":{\"min\":62,\"max\":30030,\"num\":3,\"sum\":60026}}}"}
2025-03-14T11:45:28.089662+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741952728089,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:02:42.982301+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741953557417,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event e43b6100-6b94-42b6-9e56-e6e8a28ba269 - icc-reminder-triggered correctly routed"}
2025-03-14T12:02:42.982307+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741953762982,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T12:02:42.982636+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741953762982,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-reporting'"}
2025-03-14T12:02:42.982720+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741953762982,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:02:42.970Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"CNNPJ45FV\",\"C05T2A3C319\"],\"emailAddresses\":[]},\"internalCommsId\":\"a7f87d56-68bd-48d7-90a7-caaaf70454f3\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"0366cf0b-a18f-909a-2bec-c57c6658b889\",\"client\":\"icc-slack-app\"}"}
2025-03-14T12:02:42.982722+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741953762982,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T12:02:42.983048+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741953762982,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T12:02:42.983050+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741953762982,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:02:42.983051+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741953762982,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: e43b6100-6b94-42b6-9e56-e6e8a28ba269 - icc-internal-comms-request"}
2025-03-14T12:02:42.983052+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741953762982,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-internal-comms-request is now being processed."}
2025-03-14T12:02:42.985764+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741953762982,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: e43b6100-6b94-42b6-9e56-e6e8a28ba269 - value: [object Promise]"}
2025-03-14T12:02:42.985784+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741953762984,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId RCVAAAvTU71 and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,116,101,114,110,97,108,45,99,111,109,109,115,45,114,101,113,117,101,115,116]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,50,58,48,50,58,52,50,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T12:02:42.970Z\\\",\\\"user\\\":{\\\"id\\\":\\\"90de4ac0-e962-441e-a7ec-216b19f6921c\\\",\\\"email\\\":\\\"ganidjar@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Gila Anidjar\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006416hIAA\\\",\\\"slackUserId\\\":\\\"WU3L2P04S\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-04-20T14:26:38.147Z\\\",\\\"modifiedAt\\\":\\\"2023-04-20T14:26:38.147Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08JD4PEJUQ\\\",\\\"name\\\":\\\"icc-73021341\\\"},\\\"subject\\\":\\\"Some of the agent servers aren't functioning\\\",\\\"description\\\":\\\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\\\",\\\"detectedTime\\\":\\\"2025-03-14T11:58:44.124Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T11:58:44.124Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/yar-fzpu-ywr\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\\\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T11:58:44.124Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T11:58:44.124Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"90de4ac0-e962-441e-a7ec-216b19f6921c\\\",\\\"email\\\":\\\"ganidjar@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Gila Anidjar\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006416hIAA\\\",\\\"slackUserId\\\":\\\"WU3L2P04S\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-04-20T14:26:38.147Z\\\",\\\"modifiedAt\\\":\\\"2023-04-20T14:26:38.147Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"90de4ac0-e962-441e-a7ec-216b19f6921c\\\",\\\"email\\\":\\\"ganidjar@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Gila Anidjar\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006416hIAA\\\",\\\"slackUserId\\\":\\\"WU3L2P04S\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-04-20T14:26:38.147Z\\\",\\\"modifiedAt\\\":\\\"2023-04-20T14:26:38.147Z\\\"},\\\"id\\\":\\\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"90de4ac0-e962-441e-a7ec-216b19f6921c\\\",\\\"email\\\":\\\"ganidjar@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Gila Anidjar\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006416hIAA\\\",\\\"slackUserId\\\":\\\"WU3L2P04S\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-04-20T14:26:38.147Z\\\",\\\"modifiedAt\\\":\\\"2023-04-20T14:26:38.147Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T11:58:44.124Z\\\",\\\"scrumTeamId\\\":\\\"a00B000000BVJW3IAP\\\",\\\"team\\\":\\\"FSE - Core\\\",\\\"caseNumber\\\":\\\"73021341\\\",\\\"caseRecordId\\\":\\\"500EE00001Tt5nSYAR\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/cP4FA7Ll0mkf\\\",\\\"engagedAt\\\":\\\"2025-03-14T11:58:58.434Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T11:59:04.789Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/yar-fzpu-ywr\\\",\\\"sentBySlackUserId\\\":\\\"WU3L2P04S\\\",\\\"sentBy\\\":\\\"Gila Anidjar\\\",\\\"cloud\\\":\\\"Field Service\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T11:58:44.124Z\\\",\\\"duration\\\":\\\"4 minutes\\\",\\\"incidentCommander\\\":\\\"Gila Anidjar\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WU3L2P04S\\\",\\\"subject\\\":\\\"Some of the agent servers aren't functioning\\\",\\\"team\\\":\\\"FSE - Core\\\",\\\"content\\\":\\\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\\\",\\\"sentAt\\\":\\\"2025-03-14T12:02:42.428Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"CNNPJ45FV\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[]},\\\"internalCommsId\\\":\\\"a7f87d56-68bd-48d7-90a7-caaaf70454f3\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/yar-fzpu-ywr\\\",\\\"sentBySlackUserId\\\":\\\"WU3L2P04S\\\",\\\"sentBy\\\":\\\"Gila Anidjar\\\",\\\"cloud\\\":\\\"Field Service\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T11:58:44.124Z\\\",\\\"duration\\\":\\\"4 minutes\\\",\\\"incidentCommander\\\":\\\"Gila Anidjar\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WU3L2P04S\\\",\\\"subject\\\":\\\"Some of the agent servers aren't functioning\\\",\\\"team\\\":\\\"FSE - Core\\\",\\\"content\\\":\\\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\\\",\\\"sentAt\\\":\\\"2025-03-14T12:02:42.428Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"0366cf0b-a18f-909a-2bec-c57c6658b889\\\",\\\"client\\\":\\\"icc-slack-app\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T12:02:42.970Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",
2025-03-14T12:02:42.985784+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] \"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"CNNPJ45FV\",\"C05T2A3C319\"],\"emailAddresses\":[]},\"internalCommsId\":\"a7f87d56-68bd-48d7-90a7-caaaf70454f3\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"0366cf0b-a18f-909a-2bec-c57c6658b889\",\"client\":\"icc-slack-app\"},\"encoder\":\"json\",\"eventType\":\"icc-internal-comms-request\",\"payload\":{\"createdAt\":\"2025-03-14T12:02:42.970Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"CNNPJ45FV\",\"C05T2A3C319\"],\"emailAddresses\":[]},\"internalCommsId\":\"a7f87d56-68bd-48d7-90a7-caaaf70454f3\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"0366cf0b-a18f-909a-2bec-c57c6658b889\",\"client\":\"icc-slack-app\"}}"}
2025-03-14T12:02:42.985785+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741953762984,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: RCVAAAvTU71"}
2025-03-14T12:02:42.985785+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741953762984,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-internal-comms-request and docId RCVAAAvTU71"}
2025-03-14T12:02:42.993342+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741953762984,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleInternalCommsRequest for id e43b6100-6b94-42b6-9e56-e6e8a28ba269 and docId RCVAAAvTU71"}
2025-03-14T12:02:42.993343+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741953762993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T12:02:42.993548+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741953762993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'"}
2025-03-14T12:02:42.993598+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741953762993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:02:42.984Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":{\"notifications\":[],\"internalCommsId\":\"a7f87d56-68bd-48d7-90a7-caaaf70454f3\",\"sequenceNumber\":1}}"}
2025-03-14T12:02:42.993648+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741953762993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T12:02:42.993650+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741953762993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T12:02:42.993787+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741953762993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:02:42.993787+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741953762993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: e43b6100-6b94-42b6-9e56-e6e8a28ba269 - icc-internal-comms-response"}
2025-03-14T12:02:42.993788+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741953762993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-internal-comms-response is not consumed by icc-reporting."}
2025-03-14T12:04:28.437586+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741953868437,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2838917120,\"uptime\":1773596.91,\"totalMem\":4018159616,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21930550,\"nice\":14030,\"sys\":2887070,\"idle\":1744450830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21949700,\"nice\":13850,\"sys\":2895630,\"idle\":1744153910,\"irq\":0}}],\"eventLoopStats\":{\"min\":82,\"max\":30016,\"num\":3,\"sum\":60027}}}"}
2025-03-14T12:04:28.437635+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741953868437,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:08:28.477560+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741954108477,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2838466560,\"uptime\":1773836.95,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21932250,\"nice\":14030,\"sys\":2887340,\"idle\":1744687900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21951940,\"nice\":13850,\"sys\":2895890,\"idle\":1744391170,\"irq\":0}}],\"eventLoopStats\":{\"min\":1,\"max\":29912,\"num\":5,\"sum\":60018}}}"}
2025-03-14T12:08:28.477640+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741954108477,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:11:28.517570+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741954288517,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2838482944,\"uptime\":1774016.99,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21933550,\"nice\":14030,\"sys\":2887560,\"idle\":1744865950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21953450,\"nice\":13850,\"sys\":2896130,\"idle\":1744569130,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":27810,\"num\":21,\"sum\":60011}}}"}
2025-03-14T12:11:28.517636+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741954288517,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:16:28.621555+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741954588621,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2837737472,\"uptime\":1774317.1,\"totalMem\":4018159616,\"loadavg\":[0.05,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21936070,\"nice\":14030,\"sys\":2887840,\"idle\":1745162740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21955700,\"nice\":13850,\"sys\":2896400,\"idle\":1744865820,\"irq\":0}}],\"eventLoopStats\":{\"min\":73,\"max\":30029,\"num\":3,\"sum\":60027}}}"}
2025-03-14T12:16:28.621624+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741954588621,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:19:28.653565+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741954768653,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2828730368,\"uptime\":1774497.13,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21937510,\"nice\":14030,\"sys\":2888120,\"idle\":1745340440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21957490,\"nice\":13850,\"sys\":2896680,\"idle\":1745043340,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":27731,\"num\":26,\"sum\":59991}}}"}
2025-03-14T12:19:28.653612+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741954768653,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:21:28.689704+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741954888689,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2828738560,\"uptime\":1774617.17,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21938690,\"nice\":14030,\"sys\":2888300,\"idle\":1745459090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21958560,\"nice\":13850,\"sys\":2896830,\"idle\":1745161930,\"irq\":0}}],\"eventLoopStats\":{\"min\":43,\"max\":30027,\"num\":3,\"sum\":60016}}}"}
2025-03-14T12:21:28.689771+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741954888689,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:23:28.733576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955008733,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2828779520,\"uptime\":1774737.21,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21939460,\"nice\":14030,\"sys\":2888470,\"idle\":1745577820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21959440,\"nice\":13850,\"sys\":2896960,\"idle\":1745280450,\"irq\":0}}],\"eventLoopStats\":{\"min\":70,\"max\":30030,\"num\":3,\"sum\":60029}}}"}
2025-03-14T12:23:28.733644+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955008733,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:24:03.422948+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955043422,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T12:24:03.424387+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955043424,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T12:30:28.825570+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955428825,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2830659584,\"uptime\":1775157.3,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21943050,\"nice\":14030,\"sys\":2889020,\"idle\":1745992910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21962800,\"nice\":13850,\"sys\":2897500,\"idle\":1745695620,\"irq\":0}}],\"eventLoopStats\":{\"min\":158,\"max\":30027,\"num\":3,\"sum\":60003}}}"}
2025-03-14T12:30:28.825622+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955428825,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:32:03.049948+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955523049,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-reporting'"}
2025-03-14T12:32:03.049977+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955523049,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:32:03.034Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"629cty-m34j2m-z3s2sb-mr6xa8-1741955522188\",\"client\":\"icc-ui\"}"}
2025-03-14T12:32:03.049980+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955523049,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T12:32:03.049993+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955523049,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T12:32:03.050109+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955523050,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:32:03.050110+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955523049,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:32:03.050111+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955523050,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-usd-resource-deleted"}
2025-03-14T12:32:03.050151+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955523050,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-usd-resource-deleted is not consumed by icc-reporting."}
2025-03-14T12:32:03.050152+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955523050,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-usd-resource-deleted correctly routed"}
2025-03-14T12:32:03.065403+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955523065,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-reporting'"}
2025-03-14T12:32:03.065430+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955523065,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:32:03.056Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":[],\"requestId\":\"629cty-m34j2m-z3s2sb-mr6xa8-1741955522188\",\"client\":\"icc-ui\"}"}
2025-03-14T12:32:03.065433+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955523065,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T12:32:03.065479+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955523065,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T12:32:03.065543+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955523065,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:32:03.065544+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955523065,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:32:03.065544+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955523065,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-usd-resource-created"}
2025-03-14T12:32:03.065557+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955523065,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-usd-resource-created is not consumed by icc-reporting."}
2025-03-14T12:32:03.065558+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955523065,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-usd-resource-created correctly routed"}
2025-03-14T12:32:03.118035+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955523117,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'"}
2025-03-14T12:32:03.118036+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955523117,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:32:03.066Z\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}"}
2025-03-14T12:32:03.118037+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955523118,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T12:32:03.118070+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955523118,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T12:32:03.118140+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955523118,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:32:03.118325+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955523117,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:32:03.118327+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741955523118,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T12:32:15.806040+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955535476,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-incident-resolved correctly routed"}
2025-03-14T12:32:15.806042+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955535805,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:32:15.806109+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955535806,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-reporting'"}
2025-03-14T12:32:15.806131+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955535806,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[{\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001BWjCx2AL\",\"incidentToCiId\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\"}],\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"}"}
2025-03-14T12:32:15.806131+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955535806,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T12:32:15.806164+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955535806,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T12:32:15.806259+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955535806,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:32:15.806434+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741955535806,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T12:32:54.218967+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955573648,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleInternalCommsRequest for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f and docId QSKAAAd3b8r"}
2025-03-14T12:32:54.218970+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955574218,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:32:54.219196+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955574219,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'"}
2025-03-14T12:32:54.219286+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955574219,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:32:54.210Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"08d8df76-c05f-4a91-b5e2-c6054fbf475b\",\"sequenceNumber\":2}}"}
2025-03-14T12:32:54.219298+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955574219,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T12:32:54.219299+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955574219,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T12:32:54.219385+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955574219,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:32:54.219425+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955574219,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-internal-comms-response"}
2025-03-14T12:32:54.219426+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955574219,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-internal-comms-response is not consumed by icc-reporting."}
2025-03-14T12:32:54.307765+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955574219,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-internal-comms-response correctly routed"}
2025-03-14T12:32:54.307765+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955574307,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-internal-comms-request correctly routed"}
2025-03-14T12:33:28.873609+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955608873,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2831200256,\"uptime\":1775337.35,\"totalMem\":4018159616,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21944290,\"nice\":14030,\"sys\":2889180,\"idle\":1746171020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21964130,\"nice\":13850,\"sys\":2897690,\"idle\":1745873650,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":24617,\"num\":21,\"sum\":60003}}}"}
2025-03-14T12:33:28.873639+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955608873,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:34:08.243860+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955648243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-reporting'"}
2025-03-14T12:34:08.243909+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:08.235Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"eventObj\":[],\"requestId\":\"yqvw1i-li01n-bqfjh2-m8z0pf-1741955639728\",\"client\":\"icc-ui\"}"}
2025-03-14T12:34:08.243960+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T12:34:08.243987+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T12:34:08.244060+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955648244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:34:08.244061+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648243,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:34:08.244061+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-usd-resource-created"}
2025-03-14T12:34:08.244108+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955648244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-usd-resource-created is not consumed by icc-reporting."}
2025-03-14T12:34:08.244108+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955648244,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-usd-resource-created correctly routed"}
2025-03-14T12:34:08.247697+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955648247,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-reporting'"}
2025-03-14T12:34:08.247737+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648247,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:08.006Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Most likely a SQL wait lock issue.\",\"customerExperience\":\"Performance degradation.\",\"immediateResolution\":\"Self-resolved.\",\"aarQuestions\":\"- Where is the known bug?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createdBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"modifiedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T12:33:59.882Z\",\"modifiedAt\":\"2025-03-14T12:33:59.882Z\",\"id\":\"559f862c-643f-4990-baaa-2be82b21c7b6\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"requestId\":\"yqvw1i-li01n-bqfjh2-m8z0pf-1741955639728\",\"client\":\"icc-ui\"}"}
2025-03-14T12:34:08.247739+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648247,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"}
2025-03-14T12:34:08.247779+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648247,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"}
2025-03-14T12:34:08.247855+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955648247,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:34:08.247858+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648247,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:34:08.247858+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648247,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-incident-closed"}
2025-03-14T12:34:08.247978+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955648247,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-incident-closed is now being processed."}
2025-03-14T12:34:08.247978+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648247,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f - value: [object Promise]"}
2025-03-14T12:34:08.249136+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648248,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId QSKAAAd3b8r and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,99,108,111,115,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,50,58,51,52,58,48,56,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T12:34:08.006Z\\\",\\\"user\\\":{\\\"id\\\":\\\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\\\",\\\"gusUserId\\\":\\\"005B0000006BPsrIAG\\\",\\\"slackUserId\\\":\\\"WV8TM5WP5\\\",\\\"name\\\":\\\"Krisztian Zsibrek\\\",\\\"email\\\":\\\"kzsibrek@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HAAUU8T1\\\",\\\"name\\\":\\\"icc-73021516\\\"},\\\"subject\\\":\\\"USA754s high APT Incident\\\",\\\"description\\\":\\\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\\\",\\\"detectedTime\\\":\\\"2025-03-14T12:03:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"Closed\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T11:52:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T12:22:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/icj-vovt-ppp\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\\\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\\\n\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"Capacity\\\",\\\"createdAt\\\":\\\"2025-03-14T12:06:37.693Z\\\",\\\"closingDetails\\\":{\\\"productTag\\\":\\\"a1aEE000000iuXxYAI\\\",\\\"detectedByServiceOwner\\\":true,\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"proximateCause\\\":\\\"Most likely a SQL wait lock issue.\\\",\\\"customerExperience\\\":\\\"Performance degradation.\\\",\\\"immediateResolution\\\":\\\"Self-resolved.\\\",\\\"aarQuestions\\\":\\\"- Where is the known bug?\\\",\\\"changes\\\":\\\"\\\",\\\"breakFix\\\":\\\"\\\",\\\"productTagName\\\":\\\"CAPE - APT\\\",\\\"closedBy\\\":{\\\"id\\\":\\\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\\\",\\\"email\\\":\\\"kzsibrek@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Krisztian Zsibrek\\\",\\\"firstName\\\":\\\"Krisztian\\\",\\\"lastName\\\":\\\"Zsibrek\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006BPsrIAG\\\",\\\"slackUserId\\\":\\\"WV8TM5WP5\\\",\\\"createdBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"modifiedBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-07-15T09:24:15.476Z\\\",\\\"modifiedAt\\\":\\\"2022-07-15T09:24:15.476Z\\\"},\\\"incidentId\\\":\\\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\\\",\\\"email\\\":\\\"kzsibrek@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Krisztian Zsibrek\\\",\\\"firstName\\\":\\\"Krisztian\\\",\\\"lastName\\\":\\\"Zsibrek\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006BPsrIAG\\\",\\\"slackUserId\\\":\\\"WV8TM5WP5\\\",\\\"createdBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"modifiedBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-07-15T09:24:15.476Z\\\",\\\"modifiedAt\\\":\\\"2022-07-15T09:24:15.476Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\\\",\\\"email\\\":\\\"kzsibrek@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Krisztian Zsibrek\\\",\\\"firstName\\\":\\\"Krisztian\\\",\\\"lastName\\\":\\\"Zsibrek\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006BPsrIAG\\\",\\\"slackUserId\\\":\\\"WV8TM5WP5\\\",\\\"createdBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"modifiedBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-07-15T09:24:15.476Z\\\",\\\"modifiedAt\\\":\\\"2022-07-15T09:24:15.476Z\\\"},\\\"closingComments\\\":null,\\\"createdAt\\\":\\\"2025-03-14T12:33:59.882Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T12:33:59.882Z\\\",\\\"id\\\":\\\"559f862c-643f-4990-baaa-2be82b21c7b6\\\"},\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73021516\\\",\\\"caseRecordId\\\":\\\"500EE00001TsxgHYAR\\\",\\\"servicesImpacted\\\":[],\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/R0cKAjkOH11M\\\",\\\"engagedAt\\\":\\\"2025-03-14T12:06:51.401Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T12:32:19.079Z\\\"},\\\"requestId\\\":\\\"yqvw1i-li01n-bqfjh2-m8z0pf-1741955639728\\\",\\\"client\\\":\\\"icc-ui\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T12:34:08.006Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Most likely a SQL wait lock issue.\",\"customerExperience\":\"Performance degradation.\",\"immediateResolution\":\"Self-resolved.\",\"aarQuestions\":\"- Where is the known bug?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createdBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"modifiedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T12:33:59.882Z\",\"modifiedAt\":\"2025-03-14T12:33:59.882Z\",\"id\":\"559f862c-643f-4990-baaa-2be82b21c7b6\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"requestId\":\"yqvw1i-li01n-bqfjh2-m8z0pf-1741955639728\",\"client\":\"icc-ui\"},\"encoder\":\"json\",\"eventType\":\"icc-incident-closed\",\"payload\":{\"createdAt\":\"2025-03-14T12:34:08.006Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: 
2025-03-14T12:34:08.249136+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Most likely a SQL wait lock issue.\",\"customerExperience\":\"Performance degradation.\",\"immediateResolution\":\"Self-resolved.\",\"aarQuestions\":\"- Where is the known bug?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createdBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"modifiedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T12:33:59.882Z\",\"modifiedAt\":\"2025-03-14T12:33:59.882Z\",\"id\":\"559f862c-643f-4990-baaa-2be82b21c7b6\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"requestId\":\"yqvw1i-li01n-bqfjh2-m8z0pf-1741955639728\",\"client\":\"icc-ui\"}}"}
2025-03-14T12:34:08.249137+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: QSKAAAd3b8r"}
2025-03-14T12:34:08.249137+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-incident-closed and docId QSKAAAd3b8r"}
2025-03-14T12:34:08.249138+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955648249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentClosed for id b9f9565a-8c7f-4fc9-b36b-ff276984df6f and docId QSKAAAd3b8r"}
2025-03-14T12:34:08.249138+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f-incident-info"}
2025-03-14T12:34:08.297310+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648250,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f-gus-casenumber - value: [object Promise]"}
2025-03-14T12:34:08.297311+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648297,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:34:08.297392+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955648297,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'"}
2025-03-14T12:34:08.297395+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648297,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:08.244Z\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}"}
2025-03-14T12:34:08.297425+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648297,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T12:34:08.297476+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955648297,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T12:34:08.297550+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955648297,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:34:08.297734+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741955648297,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T12:34:10.279070+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955649879,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"exportSlackMessages Adding Slack messages to docId QSKAAAd3b8r..."}
2025-03-14T12:34:10.279075+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741955650278,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQxODkwMTg2LCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.sOfzFgaJPt6bK4xjrdCpuE-buFDJW2G9Ck6W6EOOQj4","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U03LNRS637U"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"}
2025-03-14T12:34:10.280293+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741955650280,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQxODkwMTg2LCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.sOfzFgaJPt6bK4xjrdCpuE-buFDJW2G9Ck6W6EOOQj4","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U02DWLVTKB9"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"}
2025-03-14T12:34:10.299561+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741955650299,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQxODkwMTg2LCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.sOfzFgaJPt6bK4xjrdCpuE-buFDJW2G9Ck6W6EOOQj4","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U01UPBJAV5F"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"}
2025-03-14T12:34:10.303382+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741955650303,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQxODkwMTg2LCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.sOfzFgaJPt6bK4xjrdCpuE-buFDJW2G9Ck6W6EOOQj4","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U06Q54CS88M"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"}
2025-03-14T12:34:10.306540+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741955650306,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQxODkwMTg2LCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.sOfzFgaJPt6bK4xjrdCpuE-buFDJW2G9Ck6W6EOOQj4","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U032QNNKMT7"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"}
2025-03-14T12:34:10.309374+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741955650309,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQxODkwMTg2LCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.sOfzFgaJPt6bK4xjrdCpuE-buFDJW2G9Ck6W6EOOQj4","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U02GXBX8PUZ"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"}
2025-03-14T12:34:10.312983+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741955650312,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQxODkwMTg2LCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.sOfzFgaJPt6bK4xjrdCpuE-buFDJW2G9Ck6W6EOOQj4","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U02Q288NF7W"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"}
2025-03-14T12:34:11.872498+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955651867,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"exportSlackMessages remove redis keys for docId QSKAAAd3b8r"}
2025-03-14T12:34:11.872501+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955651872,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"exportSlackMessages produceEvent for docId QSKAAAd3b8r"}
2025-03-14T12:34:11.872596+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955651872,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-report-finished - undefined"}
2025-03-14T12:34:11.872612+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955651872,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T12:34:11.872672+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955651872,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T12:34:11.872765+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955651872,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:34:11.872874+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955651872,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'b9f9565a-8c7f-4fc9-b36b-ff276984df6f' to topic 'incident': {\"createdAt\":\"2025-03-14T12:34:11.872Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Most likely a SQL wait lock issue.\",\"customerExperience\":\"Performance degradation.\",\"immediateResolution\":\"Self-resolved.\",\"aarQuestions\":\"- Where is the known bug?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createdBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"modifiedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T12:33:59.882Z\",\"modifiedAt\":\"2025-03-14T12:33:59.882Z\",\"id\":\"559f862c-643f-4990-baaa-2be82b21c7b6\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/R0cKAjkOH11M\"}}"}
2025-03-14T12:34:11.872922+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955651872,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9f9565a-8c7f-4fc9-b36b-ff276984df6f' to Kafka topic 'incident'"}
2025-03-14T12:34:11.872955+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955651872,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-report-finished - undefined"}
2025-03-14T12:34:11.872956+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955651872,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.15512800216674805\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T12:34:11.872995+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955651872,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.15512800216674805\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T12:34:11.873034+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955651873,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:34:11.873067+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955651872,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"produceEvent with link https://salesforce.quip.com/R0cKAjkOH11M for event b9f9565a-8c7f-4fc9-b36b-ff276984df6f and case 73021516"}
2025-03-14T12:34:11.873067+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955651873,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-incident-closed correctly routed"}
2025-03-14T12:34:11.880611+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955651880,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-reporting'"}
2025-03-14T12:34:11.880636+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955651880,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:11.872Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Most likely a SQL wait lock issue.\",\"customerExperience\":\"Performance degradation.\",\"immediateResolution\":\"Self-resolved.\",\"aarQuestions\":\"- Where is the known bug?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createdBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"modifiedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T12:33:59.882Z\",\"modifiedAt\":\"2025-03-14T12:33:59.882Z\",\"id\":\"559f862c-643f-4990-baaa-2be82b21c7b6\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/R0cKAjkOH11M\"}}"}
2025-03-14T12:34:11.880638+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955651880,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T12:34:11.880691+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955651880,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T12:34:11.880739+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955651880,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:34:11.880767+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955651880,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:34:11.880768+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955651880,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-report-finished"}
2025-03-14T12:34:11.880862+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955651880,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-report-finished is now being processed."}
2025-03-14T12:34:11.880863+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955651880,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f - value: [object Promise]"}
2025-03-14T12:34:11.881883+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955651881,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId null and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,45,102,105,110,105,115,104,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,50,58,51,52,58,49,49,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,105,110,103]}}],\"key\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T12:34:11.872Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HAAUU8T1\\\",\\\"name\\\":\\\"icc-73021516\\\"},\\\"subject\\\":\\\"USA754s high APT Incident\\\",\\\"description\\\":\\\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\\\",\\\"detectedTime\\\":\\\"2025-03-14T12:03:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"Closed\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T11:52:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T12:22:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/icj-vovt-ppp\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\\\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\\\n\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"Capacity\\\",\\\"createdAt\\\":\\\"2025-03-14T12:06:37.693Z\\\",\\\"closingDetails\\\":{\\\"productTag\\\":\\\"a1aEE000000iuXxYAI\\\",\\\"detectedByServiceOwner\\\":true,\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"proximateCause\\\":\\\"Most likely a SQL wait lock issue.\\\",\\\"customerExperience\\\":\\\"Performance degradation.\\\",\\\"immediateResolution\\\":\\\"Self-resolved.\\\",\\\"aarQuestions\\\":\\\"- Where is the known bug?\\\",\\\"changes\\\":\\\"\\\",\\\"breakFix\\\":\\\"\\\",\\\"productTagName\\\":\\\"CAPE - APT\\\",\\\"closedBy\\\":{\\\"id\\\":\\\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\\\",\\\"email\\\":\\\"kzsibrek@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Krisztian Zsibrek\\\",\\\"firstName\\\":\\\"Krisztian\\\",\\\"lastName\\\":\\\"Zsibrek\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006BPsrIAG\\\",\\\"slackUserId\\\":\\\"WV8TM5WP5\\\",\\\"createdBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"modifiedBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-07-15T09:24:15.476Z\\\",\\\"modifiedAt\\\":\\\"2022-07-15T09:24:15.476Z\\\"},\\\"incidentId\\\":\\\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\\\",\\\"email\\\":\\\"kzsibrek@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Krisztian Zsibrek\\\",\\\"firstName\\\":\\\"Krisztian\\\",\\\"lastName\\\":\\\"Zsibrek\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006BPsrIAG\\\",\\\"slackUserId\\\":\\\"WV8TM5WP5\\\",\\\"createdBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"modifiedBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-07-15T09:24:15.476Z\\\",\\\"modifiedAt\\\":\\\"2022-07-15T09:24:15.476Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\\\",\\\"email\\\":\\\"kzsibrek@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Krisztian Zsibrek\\\",\\\"firstName\\\":\\\"Krisztian\\\",\\\"lastName\\\":\\\"Zsibrek\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006BPsrIAG\\\",\\\"slackUserId\\\":\\\"WV8TM5WP5\\\",\\\"createdBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"modifiedBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-07-15T09:24:15.476Z\\\",\\\"modifiedAt\\\":\\\"2022-07-15T09:24:15.476Z\\\"},\\\"closingComments\\\":null,\\\"createdAt\\\":\\\"2025-03-14T12:33:59.882Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T12:33:59.882Z\\\",\\\"id\\\":\\\"559f862c-643f-4990-baaa-2be82b21c7b6\\\"},\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73021516\\\",\\\"caseRecordId\\\":\\\"500EE00001TsxgHYAR\\\",\\\"servicesImpacted\\\":[],\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/R0cKAjkOH11M\\\",\\\"engagedAt\\\":\\\"2025-03-14T12:06:51.401Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T12:32:19.079Z\\\"},\\\"eventObj\\\":{\\\"link\\\":\\\"https://salesforce.quip.com/R0cKAjkOH11M\\\"}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T12:34:11.872Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Most likely a SQL wait lock issue.\",\"customerExperience\":\"Performance degradation.\",\"immediateResolution\":\"Self-resolved.\",\"aarQuestions\":\"- Where is the known bug?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createdBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"modifiedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T12:33:59.882Z\",\"modifiedAt\":\"2025-03-14T12:33:59.882Z\",\"id\":\"559f862c-643f-4990-baaa-2be82b21c7b6\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/R0cKAjkOH11M\"}},\"encoder\":\"json\",\"eventType\":\"icc-report-finished\",\"payload\":{\"createdAt\":\"2025-03-14T12:34:11.872Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Most likely a SQL wait lock issue.\",\"customerExperience\":\"Performance degradation.\",\"immediateResolution\":\"Self-resolved.\",\"aarQuestions\":\"- Where is the known bug?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"
2025-03-14T12:34:11.881883+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] CAPE - APT\",\"closedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createdBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"modifiedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T12:33:59.882Z\",\"modifiedAt\":\"2025-03-14T12:33:59.882Z\",\"id\":\"559f862c-643f-4990-baaa-2be82b21c7b6\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/R0cKAjkOH11M\"}}}"}
2025-03-14T12:34:11.881886+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955651881,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId not found for b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:34:11.881886+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741955651881,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event icc-report-finished does not have the necessary information to create a document"}
2025-03-14T12:34:19.158068+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955653955,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-gus-response correctly routed"}
2025-03-14T12:34:19.158072+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955659157,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:34:19.158194+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955659158,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='icc-reporting'"}
2025-03-14T12:34:19.158241+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955659158,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:19.101Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"\"},\"caseRecordId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"prbNumber\":{\"sfid\":\"a4QEE00000067Rp2AI\",\"valid\":true,\"gusIdentifier\":\"PRB-0027099\",\"value\":\"PRB-0027099\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B4pgQYAR\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T12:34:19.101Z\",\"recordId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"caseNumber\":\"\"}}"}
2025-03-14T12:34:19.158288+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955659158,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"}
2025-03-14T12:34:19.158331+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955659158,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"}
2025-03-14T12:34:19.158418+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955659158,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:34:19.158451+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955659158,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: b9f9565a-8c7f-4fc9-b36b-ff276984df6f - icc-prb-number-updated"}
2025-03-14T12:34:19.158452+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955659158,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-prb-number-updated is not consumed by icc-reporting."}
2025-03-14T12:34:28.877579+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955668877,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2833870848,\"uptime\":1775397.35,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21944870,\"nice\":14030,\"sys\":2889240,\"idle\":1746230310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21964600,\"nice\":13850,\"sys\":2897730,\"idle\":1745932810,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30010,\"num\":311,\"sum\":59939}}}"}
2025-03-14T12:34:28.877657+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955668877,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:37:28.957599+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741955848957,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2831736832,\"uptime\":1775577.43,\"totalMem\":4018159616,\"loadavg\":[0.04,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21946070,\"nice\":14030,\"sys\":2889510,\"idle\":1746408310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21965960,\"nice\":13850,\"sys\":2897890,\"idle\":1746110700,\"irq\":0}}],\"eventLoopStats\":{\"min\":177,\"max\":30026,\"num\":3,\"sum\":60028}}}"}
2025-03-14T12:37:28.957652+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741955848957,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:42:29.057560+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741956149057,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2831572992,\"uptime\":1775877.53,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21948510,\"nice\":14030,\"sys\":2889810,\"idle\":1746705040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21968550,\"nice\":13850,\"sys\":2898200,\"idle\":1746407250,\"irq\":0}}],\"eventLoopStats\":{\"min\":186,\"max\":30014,\"num\":3,\"sum\":60024}}}"}
2025-03-14T12:42:29.057622+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741956149057,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:43:29.077541+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741956209077,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2831708160,\"uptime\":1775937.55,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21949410,\"nice\":14030,\"sys\":2889880,\"idle\":1746764320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21969280,\"nice\":13850,\"sys\":2898250,\"idle\":1746466580,\"irq\":0}}],\"eventLoopStats\":{\"min\":176,\"max\":30026,\"num\":3,\"sum\":60019}}}"}
2025-03-14T12:43:29.077659+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741956209077,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:52:29.205742+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741956749205,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2835546112,\"uptime\":1776477.68,\"totalMem\":4018159616,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21954250,\"nice\":14030,\"sys\":2890530,\"idle\":1747297780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21973670,\"nice\":13850,\"sys\":2898880,\"idle\":1747000180,\"irq\":0}}],\"eventLoopStats\":{\"min\":208,\"max\":30005,\"num\":3,\"sum\":60017}}}"}
2025-03-14T12:52:29.205748+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741956749205,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:53:29.225579+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741956809225,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2835267584,\"uptime\":1776537.7,\"totalMem\":4018159616,\"loadavg\":[0.14,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21954800,\"nice\":14030,\"sys\":2890620,\"idle\":1747357080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21974270,\"nice\":13850,\"sys\":2898920,\"idle\":1747059570,\"irq\":0}}],\"eventLoopStats\":{\"min\":194,\"max\":30030,\"num\":3,\"sum\":60015}}}"}
2025-03-14T12:53:29.225632+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741956809225,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:54:29.237577+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741956869237,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2834554880,\"uptime\":1776597.71,\"totalMem\":4018159616,\"loadavg\":[0.05,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21955310,\"nice\":14030,\"sys\":2890720,\"idle\":1747416330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21974740,\"nice\":13850,\"sys\":2899010,\"idle\":1747118960,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30006,\"num\":13,\"sum\":60007}}}"}
2025-03-14T12:54:29.237657+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741956869237,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T12:56:29.285556+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741956989285,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2834817024,\"uptime\":1776717.76,\"totalMem\":4018159616,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21956100,\"nice\":14030,\"sys\":2890880,\"idle\":1747535070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21975620,\"nice\":13850,\"sys\":2899150,\"idle\":1747237520,\"irq\":0}}],\"eventLoopStats\":{\"min\":197,\"max\":30008,\"num\":3,\"sum\":60019}}}"}
2025-03-14T12:56:29.285647+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741956989285,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:00:29.369577+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957229369,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2835197952,\"uptime\":1776957.84,\"totalMem\":4018159616,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21958560,\"nice\":14030,\"sys\":2891210,\"idle\":1747772510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21977320,\"nice\":13850,\"sys\":2899460,\"idle\":1747474860,\"irq\":0}}],\"eventLoopStats\":{\"min\":153,\"max\":30007,\"num\":3,\"sum\":60026}}}"}
2025-03-14T13:00:29.369629+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957229369,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:01:29.397555+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957289397,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2835365888,\"uptime\":1777017.87,\"totalMem\":4018159616,\"loadavg\":[0.15,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21959140,\"nice\":14030,\"sys\":2891280,\"idle\":1747831830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21977660,\"nice\":13850,\"sys\":2899530,\"idle\":1747534300,\"irq\":0}}],\"eventLoopStats\":{\"min\":133,\"max\":30028,\"num\":3,\"sum\":60024}}}"}
2025-03-14T13:01:29.397674+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957289397,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:03:29.445569+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957409445,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2835226624,\"uptime\":1777137.92,\"totalMem\":4018159616,\"loadavg\":[0.02,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21960210,\"nice\":14030,\"sys\":2891380,\"idle\":1747950520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21978420,\"nice\":13850,\"sys\":2899650,\"idle\":1747653070,\"irq\":0}}],\"eventLoopStats\":{\"min\":134,\"max\":30010,\"num\":3,\"sum\":60017}}}"}
2025-03-14T13:03:29.445616+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957409445,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:03:32.002635+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957411280,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Roles for  incident: []"}
2025-03-14T13:03:32.002639+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957412002,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: saveIncidentInfo, key: e43b6100-6b94-42b6-9e56-e6e8a28ba269-incident-info, info: {\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseId\":\"500EE00001Tt5nSYAR\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"slackChannelId\":\"C08JD4PEJUQ\",\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"impact\":\"FeatureDegradation\",\"impactStart\":\"2025-03-14T07:00:00.000Z\",\"impactEnd\":\"2025-03-14T12:30:00.000Z\",\"servicesImpacted\":\"Services Impacted not found\",\"roles\":{},\"category\":\"Infrastructure\",\"rootCause\":\"Environmental Issue\",\"origin\":\"Alert\",\"originReference\":\"Agents\",\"caseNumber\":\"73021341\",\"productTag\":\"Product tag not found\",\"proximateCause\":\"Proximate cause not found\",\"customerExperience\":\"Customer Experience not found\",\"immediateResolution\":\"Immediate Resolution not found\",\"aarQuestions\":\"Aar Questions not found\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Closed By not found\"}"}
2025-03-14T13:03:35.397740+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957412004,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event e43b6100-6b94-42b6-9e56-e6e8a28ba269 - icc-incident-resolved correctly routed"}
2025-03-14T13:03:35.397744+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957415397,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T13:03:35.397857+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957415397,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}
2025-03-14T13:03:35.397881+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957415397,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T13:03:35.346Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T13:03:35.346Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{}}"}
2025-03-14T13:03:35.397916+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957415397,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T13:03:35.397991+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957415397,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T13:03:35.398074+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957415398,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:03:35.398107+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957415398,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: e43b6100-6b94-42b6-9e56-e6e8a28ba269 - icc-gus-response"}
2025-03-14T13:03:35.398107+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957415398,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."}
2025-03-14T13:03:35.399300+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957415398,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: e43b6100-6b94-42b6-9e56-e6e8a28ba269 - value: [object Promise]"}
2025-03-14T13:03:35.399306+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957415399,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId RCVAAAvTU71 and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,51,58,48,51,58,51,53,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T13:03:35.346Z\\\",\\\"user\\\":{\\\"id\\\":\\\"90de4ac0-e962-441e-a7ec-216b19f6921c\\\",\\\"gusUserId\\\":\\\"005B0000006416hIAA\\\",\\\"slackUserId\\\":\\\"WU3L2P04S\\\",\\\"name\\\":\\\"Gila Anidjar\\\",\\\"email\\\":\\\"ganidjar@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08JD4PEJUQ\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001Tt5nSYAR\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_resolved\\\",\\\"timestamp\\\":\\\"2025-03-14T13:03:35.346Z\\\",\\\"recordId\\\":\\\"500EE00001Tt5nSYAR\\\",\\\"incidentId\\\":\\\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\\\",\\\"caseNumber\\\":\\\"73021341\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T13:03:35.346Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T13:03:35.346Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T13:03:35.346Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T13:03:35.346Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{}}}"}
2025-03-14T13:03:35.399307+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957415399,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: RCVAAAvTU71"}
2025-03-14T13:03:35.399308+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957415399,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId RCVAAAvTU71"}
2025-03-14T13:03:35.399311+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957415399,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id e43b6100-6b94-42b6-9e56-e6e8a28ba269 and docId RCVAAAvTU71"}
2025-03-14T13:03:35.399312+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957415399,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269, docId RCVAAAvTU71, event {\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T13:03:35.346Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"}"}
2025-03-14T13:03:35.400274+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957415399,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: e43b6100-6b94-42b6-9e56-e6e8a28ba269-gus-casenumber - value: [object Promise]"}
2025-03-14T13:03:35.400274+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957415400,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId e43b6100-6b94-42b6-9e56-e6e8a28ba269, docId RCVAAAvTU71, caseNumber 73021341"}
2025-03-14T13:05:14.406950+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957415400,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event e43b6100-6b94-42b6-9e56-e6e8a28ba269 - icc-gus-response correctly routed"}
2025-03-14T13:05:14.406954+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957514406,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T13:05:14.407229+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957514407,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-reporting'"}
2025-03-14T13:05:14.407276+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957514407,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T13:05:13.950Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T10:00:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"Agents\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T07:00:00.000Z\",\"impactEndTime\":\"2025-03-14T12:30:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Environmental Issue\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"closingDetails\":{\"productTag\":\"a1aEE0000003orVYAQ\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"high CPU\",\"customerExperience\":\"degredation of agents executions\",\"immediateResolution\":\"replace servers\",\"aarQuestions\":\"will fill-in next week\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"FSE-Core\",\"closedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T13:05:13.922Z\",\"modifiedAt\":\"2025-03-14T13:05:13.922Z\",\"id\":\"edbaccf4-c2c9-45a4-b585-49acd5b182d5\"},\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T13:03:35.346Z\"},\"requestId\":\"8548160c-2ef7-ef9c-a03d-0a989ec95f79\",\"client\":\"icc-slack-app\"}"}
2025-03-14T13:05:14.407309+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957514407,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"}
2025-03-14T13:05:14.407352+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957514407,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"}
2025-03-14T13:05:14.407439+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957514407,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:05:14.407474+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957514407,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: e43b6100-6b94-42b6-9e56-e6e8a28ba269 - icc-incident-closed"}
2025-03-14T13:05:14.407474+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957514407,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-incident-closed is now being processed."}
2025-03-14T13:05:14.408773+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957514407,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: e43b6100-6b94-42b6-9e56-e6e8a28ba269 - value: [object Promise]"}
2025-03-14T13:05:14.408792+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957514408,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId RCVAAAvTU71 and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,99,108,111,115,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,51,58,48,53,58,49,52,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T13:05:13.950Z\\\",\\\"user\\\":{\\\"id\\\":\\\"90de4ac0-e962-441e-a7ec-216b19f6921c\\\",\\\"gusUserId\\\":\\\"005B0000006416hIAA\\\",\\\"slackUserId\\\":\\\"WU3L2P04S\\\",\\\"name\\\":\\\"Gila Anidjar\\\",\\\"email\\\":\\\"ganidjar@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08JD4PEJUQ\\\",\\\"name\\\":\\\"icc-73021341\\\"},\\\"subject\\\":\\\"Some of the agent servers aren't functioning\\\",\\\"description\\\":\\\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\\\",\\\"detectedTime\\\":\\\"2025-03-14T10:00:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"Closed\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"Agents\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T07:00:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T12:30:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/yar-fzpu-ywr\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\\\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\\\n\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"Environmental Issue\\\",\\\"createdAt\\\":\\\"2025-03-14T11:58:44.124Z\\\",\\\"closingDetails\\\":{\\\"productTag\\\":\\\"a1aEE0000003orVYAQ\\\",\\\"detectedByServiceOwner\\\":false,\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"proximateCause\\\":\\\"high CPU\\\",\\\"customerExperience\\\":\\\"degredation of agents executions\\\",\\\"immediateResolution\\\":\\\"replace servers\\\",\\\"aarQuestions\\\":\\\"will fill-in next week\\\",\\\"changes\\\":\\\"\\\",\\\"breakFix\\\":\\\"\\\",\\\"productTagName\\\":\\\"FSE-Core\\\",\\\"closedBy\\\":{\\\"id\\\":\\\"90de4ac0-e962-441e-a7ec-216b19f6921c\\\",\\\"email\\\":\\\"ganidjar@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Gila Anidjar\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006416hIAA\\\",\\\"slackUserId\\\":\\\"WU3L2P04S\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-04-20T14:26:38.147Z\\\",\\\"modifiedAt\\\":\\\"2023-04-20T14:26:38.147Z\\\"},\\\"incidentId\\\":\\\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"90de4ac0-e962-441e-a7ec-216b19f6921c\\\",\\\"email\\\":\\\"ganidjar@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Gila Anidjar\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006416hIAA\\\",\\\"slackUserId\\\":\\\"WU3L2P04S\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-04-20T14:26:38.147Z\\\",\\\"modifiedAt\\\":\\\"2023-04-20T14:26:38.147Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"90de4ac0-e962-441e-a7ec-216b19f6921c\\\",\\\"email\\\":\\\"ganidjar@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Gila Anidjar\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006416hIAA\\\",\\\"slackUserId\\\":\\\"WU3L2P04S\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-04-20T14:26:38.147Z\\\",\\\"modifiedAt\\\":\\\"2023-04-20T14:26:38.147Z\\\"},\\\"closingComments\\\":null,\\\"createdAt\\\":\\\"2025-03-14T13:05:13.922Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T13:05:13.922Z\\\",\\\"id\\\":\\\"edbaccf4-c2c9-45a4-b585-49acd5b182d5\\\"},\\\"scrumTeamId\\\":\\\"a00B000000BVJW3IAP\\\",\\\"team\\\":\\\"FSE - Core\\\",\\\"caseNumber\\\":\\\"73021341\\\",\\\"caseRecordId\\\":\\\"500EE00001Tt5nSYAR\\\",\\\"servicesImpacted\\\":[],\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/cP4FA7Ll0mkf\\\",\\\"engagedAt\\\":\\\"2025-03-14T11:58:58.434Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T13:03:35.346Z\\\"},\\\"requestId\\\":\\\"8548160c-2ef7-ef9c-a03d-0a989ec95f79\\\",\\\"client\\\":\\\"icc-slack-app\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T13:05:13.950Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T10:00:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"Agents\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T07:00:00.000Z\",\"impactEndTime\":\"2025-03-14T12:30:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Environmental Issue\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"closingDetails\":{\"productTag\":\"a1aEE0000003orVYAQ\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"high CPU\",\"customerExperience\":\"degredation of agents executions\",\"immediateResolution\":\"replace servers\",\"aarQuestions\":\"will fill-in next week\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"FSE-Core\",\"closedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T13:05:13.922Z\",\"modifiedAt\":\"2025-03-14T13:05:13.922Z\",\"id\":\"edbaccf4-c2c9-45a4-b585-49acd5b182d5\"},\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T13:03:35.346Z\"},\"requestId\":\"8548160c-2ef7-ef9c-a03d-0a989ec95f79\",\"client\":\"icc-slack-app\"},\"encoder\":\"json\",\"eventType\":\"icc-incident-closed\",\"payload\":{\"createdAt\":\"2025-03-14T13:05:13.950Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T10:00:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"Agents\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T07:00:00.000Z\",\"impactEndTime\":\"2025-03-14T12:30:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Environmental Issue\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"closingDetails\":{\"productTag\":\"a1aEE0000003orVYAQ\",\"detectedB
2025-03-14T13:05:14.408792+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] yServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"high CPU\",\"customerExperience\":\"degredation of agents executions\",\"immediateResolution\":\"replace servers\",\"aarQuestions\":\"will fill-in next week\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"FSE-Core\",\"closedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T13:05:13.922Z\",\"modifiedAt\":\"2025-03-14T13:05:13.922Z\",\"id\":\"edbaccf4-c2c9-45a4-b585-49acd5b182d5\"},\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T13:03:35.346Z\"},\"requestId\":\"8548160c-2ef7-ef9c-a03d-0a989ec95f79\",\"client\":\"icc-slack-app\"}}"}
2025-03-14T13:05:14.408792+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957514408,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: RCVAAAvTU71"}
2025-03-14T13:05:14.408793+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957514408,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-incident-closed and docId RCVAAAvTU71"}
2025-03-14T13:05:14.408793+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957514408,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentClosed for id e43b6100-6b94-42b6-9e56-e6e8a28ba269 and docId RCVAAAvTU71"}
2025-03-14T13:05:14.408794+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957514408,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: e43b6100-6b94-42b6-9e56-e6e8a28ba269-incident-info"}
2025-03-14T13:05:15.687322+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957514409,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: e43b6100-6b94-42b6-9e56-e6e8a28ba269-gus-casenumber - value: [object Promise]"}
2025-03-14T13:05:15.687326+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957515687,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Roles for  incident: []"}
2025-03-14T13:05:16.459736+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957516459,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: saveIncidentInfo, key: e43b6100-6b94-42b6-9e56-e6e8a28ba269-incident-info, info: {\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseId\":\"500EE00001Tt5nSYAR\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"slackChannelId\":\"C08JD4PEJUQ\",\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"impact\":\"FeatureDegradation\",\"impactStart\":\"2025-03-14T07:00:00.000Z\",\"impactEnd\":\"2025-03-14T12:30:00.000Z\",\"servicesImpacted\":\"Services Impacted not found\",\"roles\":{},\"category\":\"Infrastructure\",\"rootCause\":\"Environmental Issue\",\"origin\":\"Alert\",\"originReference\":\"Agents\",\"caseNumber\":\"73021341\",\"productTag\":\"a1aEE0000003orVYAQ\",\"proximateCause\":\"high CPU\",\"customerExperience\":\"degredation of agents executions\",\"immediateResolution\":\"replace servers\",\"aarQuestions\":\"will fill-in next week\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Gila Anidjar\"}"}
2025-03-14T13:05:17.054979+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957517054,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"exportSlackMessages internalSlackMessages for docId RCVAAAvTU71 - [{\"date\":\"1741953524.898409\",\"message\":\"<Incident Command Center> has joined the channel\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953525.201449\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | Some of the agent servers aren't functioning\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953525.456199\",\"message\":\"set the channel description: This is the main *Incident Command Center (ICC)* channel for everyone involved in responding to this incident.\\n\\nVisit *ICC App Home* (<slack://app?team=T01GST6QY0G&amp;id=A02Q50RQQ3B>) to learn more about everything you can do here.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953527.381269\",\"message\":\"<@WU3L2P04S> has joined the channel\",\"username\":\"Gila Anidjar\",\"replies\":[]},{\"date\":\"1741953527.978679\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | Some of the agent servers aren't functioning | <https://meet.google.com/yar-fzpu-ywr>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953528.410859\",\"message\":\"Bridge Added\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953532.179469\",\"message\":\"has renamed the channel from \\\"icc-e43b6100-6b94-42b6-9e56-e6e8a28ba269\\\" to \\\"icc-73021341\\\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953538.852899\",\"message\":\"<@WU3L2P04S> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953539.195869\",\"message\":\"<@WU3L2P04S> updated status from *New* to *In Progress*. Let's get to work!\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953557.597999\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953579.931999\",\"message\":\"<@W010RSDQ4CB> has joined the channel\",\"username\":\"Akriti Koul\",\"replies\":[]},{\"date\":\"1741953586.565199\",\"message\":\"<@W0112RVSW4U> has joined the channel\",\"username\":\"Sanjay Sharma\",\"replies\":[]},{\"date\":\"1741953637.779469\",\"message\":\"<@W0113988MD3> has joined the channel\",\"username\":\"Svetlana Staloverov\",\"replies\":[]},{\"date\":\"1741953763.091679\",\"message\":\"<@WU3L2P04S> sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741953791.923459\",\"message\":\"<Khalid Abbas> has joined the channel\",\"username\":\"Khalid Abbas\",\"replies\":[]},{\"date\":\"1741953815.398699\",\"message\":\"<Tom O'Connell> has joined the channel\",\"username\":\"Tom O'Connell\",\"replies\":[]},{\"date\":\"1741953929.075859\",\"message\":\"Hi Team , No one on the bridge , are you running this incident async / bridgeless ?\",\"username\":\"Tom O'Connell\",\"replies\":[]},{\"date\":\"1741954615.964399\",\"message\":\"incident is almost over\",\"username\":\"Gila Anidjar\",\"replies\":[{\"date\":\"1741954867.810919\",\"message\":\"Thanks for the update <@WU3L2P04S> - Can you advise if Trust was posted?\",\"username\":\"Tom O'Connell\",\"replies\":[]},{\"date\":\"1741957095.645819\",\"message\":\"i thought that if i post here, the trust page will be updated\",\"username\":\"Gila Anidjar\",\"replies\":[]},{\"date\":\"1741957102.045719\",\"message\":\"what am i missing?\",\"username\":\"Gila Anidjar\",\"replies\":[]}]},{\"date\":\"1741954636.474379\",\"message\":\"\",\"username\":\"Gila Anidjar\",\"replies\":[],\"attachments\":[{\"name\":\"image.png\",\"url\":\"https://files.slack.com/files-pri/T7T5PNK3P-F08HT3YBDSP/image.png\"}]},{\"date\":\"1741954710.500219\",\"message\":\"<@WU3L2P04S> sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741954867.810919\",\"message\":\"Thanks for the update <@WU3L2P04S> - Can you advise if Trust was posted?\",\"username\":\"Tom O'Connell\",\"replies\":[]},{\"date\":\"1741956191.955799\",\"message\":\"<@W010RSDQ4CB> Can the customer cases be tagged to IR # 73021341\",\"username\":\"Tom O'Connell\",\"replies\":[]},{\"date\":\"1741957134.137679\",\"message\":\"will do\",\"username\":\"Akriti Koul\",\"replies\":[]},{\"date\":\"1741957169.158729\",\"message\":\"this is the case: *Case # 00279978; Subject: Agents are idle in production*\",\"username\":\"Gila Anidjar\",\"replies\":[]},{\"date\":\"1741957410.401699\",\"message\":\"<@WU3L2P04S> resolved the incident. Would you also like to send a TCE?\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741957416.946789\",\"message\":\"_Before proceeding with the incident closure, please take a minute to review the resolving details. Update the details if they do not appear to be correct:_\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741957514.523859\",\"message\":\"ICC is in the final stages of handling the incident - just a little more patience, and we’ll be good to go! :smile::+1:\\nIn the meantime, here are the closing details:\",\"username\":\"Incident Command Center\",\"replies\":[]}]"}
2025-03-14T13:05:18.327481+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957518322,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"exportSlackMessages remove redis keys for docId RCVAAAvTU71"}
2025-03-14T13:05:18.327485+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957518327,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"exportSlackMessages produceEvent for docId RCVAAAvTU71"}
2025-03-14T13:05:18.327486+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957518327,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-report-finished - undefined"}
2025-03-14T13:05:18.327529+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957518327,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T13:05:18.327529+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957518327,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T13:05:18.327659+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957518327,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:05:18.327757+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957518327,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'e43b6100-6b94-42b6-9e56-e6e8a28ba269' to topic 'incident': {\"createdAt\":\"2025-03-14T13:05:18.327Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T10:00:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"Agents\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T07:00:00.000Z\",\"impactEndTime\":\"2025-03-14T12:30:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Environmental Issue\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"closingDetails\":{\"productTag\":\"a1aEE0000003orVYAQ\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"high CPU\",\"customerExperience\":\"degredation of agents executions\",\"immediateResolution\":\"replace servers\",\"aarQuestions\":\"will fill-in next week\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"FSE-Core\",\"closedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T13:05:13.922Z\",\"modifiedAt\":\"2025-03-14T13:05:13.922Z\",\"id\":\"edbaccf4-c2c9-45a4-b585-49acd5b182d5\"},\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T13:03:35.346Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\"}}"}
2025-03-14T13:05:18.327823+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957518327,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e43b6100-6b94-42b6-9e56-e6e8a28ba269' to Kafka topic 'incident'"}
2025-03-14T13:05:18.327823+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957518327,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-report-finished - undefined"}
2025-03-14T13:05:18.327850+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957518327,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.16655699908733368\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T13:05:18.327887+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957518327,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.16655699908733368\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T13:05:18.327927+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957518327,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:05:18.327963+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957518327,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"produceEvent with link https://salesforce.quip.com/cP4FA7Ll0mkf for event e43b6100-6b94-42b6-9e56-e6e8a28ba269 and case 73021341"}
2025-03-14T13:05:18.327963+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957518327,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event e43b6100-6b94-42b6-9e56-e6e8a28ba269 - icc-incident-closed correctly routed"}
2025-03-14T13:05:18.335371+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957518335,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-reporting'"}
2025-03-14T13:05:18.335392+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957518335,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T13:05:18.327Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T10:00:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"Agents\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T07:00:00.000Z\",\"impactEndTime\":\"2025-03-14T12:30:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Environmental Issue\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"closingDetails\":{\"productTag\":\"a1aEE0000003orVYAQ\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"high CPU\",\"customerExperience\":\"degredation of agents executions\",\"immediateResolution\":\"replace servers\",\"aarQuestions\":\"will fill-in next week\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"FSE-Core\",\"closedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T13:05:13.922Z\",\"modifiedAt\":\"2025-03-14T13:05:13.922Z\",\"id\":\"edbaccf4-c2c9-45a4-b585-49acd5b182d5\"},\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T13:03:35.346Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\"}}"}
2025-03-14T13:05:18.335392+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957518335,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T13:05:18.335440+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957518335,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T13:05:18.335486+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957518335,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:05:18.335512+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957518335,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T13:05:18.335512+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957518335,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: e43b6100-6b94-42b6-9e56-e6e8a28ba269 - icc-report-finished"}
2025-03-14T13:05:18.335591+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957518335,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-report-finished is now being processed."}
2025-03-14T13:05:18.335591+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957518335,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: e43b6100-6b94-42b6-9e56-e6e8a28ba269 - value: [object Promise]"}
2025-03-14T13:05:18.336598+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957518336,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId null and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,45,102,105,110,105,115,104,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,51,58,48,53,58,49,56,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,105,110,103]}}],\"key\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T13:05:18.327Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08JD4PEJUQ\\\",\\\"name\\\":\\\"icc-73021341\\\"},\\\"subject\\\":\\\"Some of the agent servers aren't functioning\\\",\\\"description\\\":\\\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\\\",\\\"detectedTime\\\":\\\"2025-03-14T10:00:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"Closed\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"Agents\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T07:00:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T12:30:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/yar-fzpu-ywr\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\\\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\\\n\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"Environmental Issue\\\",\\\"createdAt\\\":\\\"2025-03-14T11:58:44.124Z\\\",\\\"closingDetails\\\":{\\\"productTag\\\":\\\"a1aEE0000003orVYAQ\\\",\\\"detectedByServiceOwner\\\":false,\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"proximateCause\\\":\\\"high CPU\\\",\\\"customerExperience\\\":\\\"degredation of agents executions\\\",\\\"immediateResolution\\\":\\\"replace servers\\\",\\\"aarQuestions\\\":\\\"will fill-in next week\\\",\\\"changes\\\":\\\"\\\",\\\"breakFix\\\":\\\"\\\",\\\"productTagName\\\":\\\"FSE-Core\\\",\\\"closedBy\\\":{\\\"id\\\":\\\"90de4ac0-e962-441e-a7ec-216b19f6921c\\\",\\\"email\\\":\\\"ganidjar@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Gila Anidjar\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006416hIAA\\\",\\\"slackUserId\\\":\\\"WU3L2P04S\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-04-20T14:26:38.147Z\\\",\\\"modifiedAt\\\":\\\"2023-04-20T14:26:38.147Z\\\"},\\\"incidentId\\\":\\\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"90de4ac0-e962-441e-a7ec-216b19f6921c\\\",\\\"email\\\":\\\"ganidjar@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Gila Anidjar\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006416hIAA\\\",\\\"slackUserId\\\":\\\"WU3L2P04S\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-04-20T14:26:38.147Z\\\",\\\"modifiedAt\\\":\\\"2023-04-20T14:26:38.147Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"90de4ac0-e962-441e-a7ec-216b19f6921c\\\",\\\"email\\\":\\\"ganidjar@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Gila Anidjar\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006416hIAA\\\",\\\"slackUserId\\\":\\\"WU3L2P04S\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-04-20T14:26:38.147Z\\\",\\\"modifiedAt\\\":\\\"2023-04-20T14:26:38.147Z\\\"},\\\"closingComments\\\":null,\\\"createdAt\\\":\\\"2025-03-14T13:05:13.922Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T13:05:13.922Z\\\",\\\"id\\\":\\\"edbaccf4-c2c9-45a4-b585-49acd5b182d5\\\"},\\\"scrumTeamId\\\":\\\"a00B000000BVJW3IAP\\\",\\\"team\\\":\\\"FSE - Core\\\",\\\"caseNumber\\\":\\\"73021341\\\",\\\"caseRecordId\\\":\\\"500EE00001Tt5nSYAR\\\",\\\"servicesImpacted\\\":[],\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/cP4FA7Ll0mkf\\\",\\\"engagedAt\\\":\\\"2025-03-14T11:58:58.434Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T13:03:35.346Z\\\"},\\\"eventObj\\\":{\\\"link\\\":\\\"https://salesforce.quip.com/cP4FA7Ll0mkf\\\"}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T13:05:18.327Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T10:00:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"Agents\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T07:00:00.000Z\",\"impactEndTime\":\"2025-03-14T12:30:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Environmental Issue\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"closingDetails\":{\"productTag\":\"a1aEE0000003orVYAQ\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"high CPU\",\"customerExperience\":\"degredation of agents executions\",\"immediateResolution\":\"replace servers\",\"aarQuestions\":\"will fill-in next week\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"FSE-Core\",\"closedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T13:05:13.922Z\",\"modifiedAt\":\"2025-03-14T13:05:13.922Z\",\"id\":\"edbaccf4-c2c9-45a4-b585-49acd5b182d5\"},\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T13:03:35.346Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\"}},\"encoder\":\"json\",\"eventType\":\"icc-report-finished\",\"payload\":{\"createdAt\":\"2025-03-14T13:05:18.327Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T10:00:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"Agents\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T07:00:00.000Z\",\"impactEndTime\":\"2025-03-14T12:30:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Environmental Issue\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"closingDetails\":{\"productTag\":\"a1aEE0000003orVYAQ\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"high CPU\",\"customerExperience\":\"degredation of agents executions\",\"immediateResolution\":\"replace servers\",\"aarQuestions\":\"will fill-in next week\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"FSE-Core\",\"closedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\"
2025-03-14T13:05:18.336598+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] :\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T13:05:13.922Z\",\"modifiedAt\":\"2025-03-14T13:05:13.922Z\",\"id\":\"edbaccf4-c2c9-45a4-b585-49acd5b182d5\"},\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T13:03:35.346Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\"}}}"}
2025-03-14T13:05:18.336599+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957518336,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId not found for e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T13:05:18.336599+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741957518336,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event icc-report-finished does not have the necessary information to create a document"}
2025-03-14T13:05:20.050233+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957518336,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event e43b6100-6b94-42b6-9e56-e6e8a28ba269 - icc-report-finished correctly routed"}
2025-03-14T13:05:20.050237+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957520050,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T13:05:20.050300+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957520050,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}
2025-03-14T13:05:20.050327+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957520050,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T13:05:19.998Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T13:05:19.998Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{}}"}
2025-03-14T13:05:20.050365+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957520050,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T13:05:20.050419+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957520050,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T13:05:20.050528+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957520050,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:05:20.050529+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957520050,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: e43b6100-6b94-42b6-9e56-e6e8a28ba269 - icc-gus-response"}
2025-03-14T13:05:20.050530+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957520050,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."}
2025-03-14T13:05:20.051722+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957520050,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: e43b6100-6b94-42b6-9e56-e6e8a28ba269 - value: [object Promise]"}
2025-03-14T13:05:20.051724+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957520051,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId null and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,51,58,48,53,58,49,57,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T13:05:19.998Z\\\",\\\"user\\\":{\\\"id\\\":\\\"90de4ac0-e962-441e-a7ec-216b19f6921c\\\",\\\"gusUserId\\\":\\\"005B0000006416hIAA\\\",\\\"slackUserId\\\":\\\"WU3L2P04S\\\",\\\"name\\\":\\\"Gila Anidjar\\\",\\\"email\\\":\\\"ganidjar@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08JD4PEJUQ\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001Tt5nSYAR\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_closed\\\",\\\"timestamp\\\":\\\"2025-03-14T13:05:19.998Z\\\",\\\"recordId\\\":\\\"500EE00001Tt5nSYAR\\\",\\\"incidentId\\\":\\\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\\\",\\\"caseNumber\\\":\\\"73021341\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T13:05:19.998Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T13:05:19.998Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T13:05:19.998Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T13:05:19.998Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{}}}"}
2025-03-14T13:05:20.051725+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957520051,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId not found for e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T13:05:20.051726+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741957520051,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event icc-gus-response does not have the necessary information to create a document"}
2025-03-14T13:05:29.477572+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957529477,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2834071552,\"uptime\":1777257.95,\"totalMem\":4018159616,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21961060,\"nice\":14030,\"sys\":2891530,\"idle\":1748069180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21979350,\"nice\":13850,\"sys\":2899810,\"idle\":1747771460,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30030,\"num\":100,\"sum\":59969}}}"}
2025-03-14T13:05:29.477654+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957529477,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:05:29.477778+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957524690,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event e43b6100-6b94-42b6-9e56-e6e8a28ba269 - icc-prb-number-updated correctly routed"}
2025-03-14T13:05:29.477779+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957529477,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T13:05:29.477859+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957529477,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-reporting'"}
2025-03-14T13:05:29.477862+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957529477,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[],\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\"}"}
2025-03-14T13:05:29.477863+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957529477,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T13:05:29.477904+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957529477,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T13:05:29.477965+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957529477,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:05:29.478200+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741957529478,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T13:06:29.497562+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957589497,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2833846272,\"uptime\":1777317.97,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21961400,\"nice\":14030,\"sys\":2891610,\"idle\":1748128580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21979670,\"nice\":13850,\"sys\":2899860,\"idle\":1747830720,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":29845,\"num\":5,\"sum\":60019}}}"}
2025-03-14T13:06:29.497680+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957589497,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:10:21.363333+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957821363,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T13:10:21.364753+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957821364,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T13:10:29.561583+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957829561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2832424960,\"uptime\":1777558.04,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21963300,\"nice\":14030,\"sys\":2891850,\"idle\":1748365980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21981650,\"nice\":13850,\"sys\":2900090,\"idle\":1748067960,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30021,\"num\":13,\"sum\":60001}}}"}
2025-03-14T13:10:29.561655+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957829561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:12:29.617563+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741957949617,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2832445440,\"uptime\":1777678.09,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21964270,\"nice\":14030,\"sys\":2892030,\"idle\":1748484730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21982500,\"nice\":13850,\"sys\":2900220,\"idle\":1748186650,\"irq\":0}}],\"eventLoopStats\":{\"min\":161,\"max\":30030,\"num\":3,\"sum\":60026}}}"}
2025-03-14T13:12:29.617674+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741957949617,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:15:22.445851+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741958122445,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T13:15:22.447452+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741958122447,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T13:17:29.697574+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741958249697,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2826608640,\"uptime\":1777978.17,\"totalMem\":4018159616,\"loadavg\":[0.03,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21966620,\"nice\":14030,\"sys\":2892430,\"idle\":1748781020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21985320,\"nice\":13850,\"sys\":2900600,\"idle\":1748482520,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30008,\"num\":4,\"sum\":60022}}}"}
2025-03-14T13:17:29.697640+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741958249697,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:19:29.753545+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741958369753,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2833522688,\"uptime\":1778098.23,\"totalMem\":4018159616,\"loadavg\":[0.03,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21967510,\"nice\":14030,\"sys\":2892580,\"idle\":1748899650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21986350,\"nice\":13850,\"sys\":2900710,\"idle\":1748601140,\"irq\":0}}],\"eventLoopStats\":{\"min\":150,\"max\":30029,\"num\":3,\"sum\":60028}}}"}
2025-03-14T13:19:29.753663+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741958369753,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:22:29.801556+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741958549801,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2831556608,\"uptime\":1778278.28,\"totalMem\":4018159616,\"loadavg\":[0.07,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21968650,\"nice\":14030,\"sys\":2892810,\"idle\":1749077580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21988410,\"nice\":13850,\"sys\":2900860,\"idle\":1748779000,\"irq\":0}}],\"eventLoopStats\":{\"min\":159,\"max\":30004,\"num\":3,\"sum\":60024}}}"}
2025-03-14T13:22:29.801682+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741958549801,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:25:29.861712+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741958729861,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2830102528,\"uptime\":1778458.34,\"totalMem\":4018159616,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21970050,\"nice\":14030,\"sys\":2893040,\"idle\":1749255520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21989720,\"nice\":13850,\"sys\":2901100,\"idle\":1748956960,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30026,\"num\":13,\"sum\":59999}}}"}
2025-03-14T13:25:29.861717+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741958729861,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:30:25.414639+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741959025414,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T13:30:25.416220+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741959025416,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T13:30:29.977557+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741959029977,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2829869056,\"uptime\":1778758.45,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21972440,\"nice\":14030,\"sys\":2893440,\"idle\":1749552110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21992200,\"nice\":13850,\"sys\":2901520,\"idle\":1749253510,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30027,\"num\":13,\"sum\":59998}}}"}
2025-03-14T13:30:29.977617+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741959029977,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:33:30.053550+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741959210053,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2829918208,\"uptime\":1778938.53,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21973630,\"nice\":14030,\"sys\":2893650,\"idle\":1749730170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21993780,\"nice\":13850,\"sys\":2901690,\"idle\":1749431610,\"irq\":0}}],\"eventLoopStats\":{\"min\":111,\"max\":30026,\"num\":3,\"sum\":60027}}}"}
2025-03-14T13:33:30.053605+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741959210053,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:35:30.061552+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741959330061,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2829676544,\"uptime\":1779058.54,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21974490,\"nice\":14030,\"sys\":2893800,\"idle\":1749848780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21994640,\"nice\":13850,\"sys\":2901900,\"idle\":1749550100,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30019,\"num\":13,\"sum\":59997}}}"}
2025-03-14T13:35:30.061664+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741959330061,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:36:30.093560+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741959390093,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2829709312,\"uptime\":1779118.57,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21974830,\"nice\":14030,\"sys\":2893870,\"idle\":1749908210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21995090,\"nice\":13850,\"sys\":2901980,\"idle\":1749609340,\"irq\":0}}],\"eventLoopStats\":{\"min\":151,\"max\":30020,\"num\":3,\"sum\":60028}}}"}
2025-03-14T13:36:30.093706+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741959390093,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:46:30.273562+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741959990273,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2831294464,\"uptime\":1779718.75,\"totalMem\":4018159616,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21979260,\"nice\":14030,\"sys\":2894380,\"idle\":1750501710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21999460,\"nice\":13850,\"sys\":2902550,\"idle\":1750202450,\"irq\":0}}],\"eventLoopStats\":{\"min\":96,\"max\":30006,\"num\":3,\"sum\":60019}}}"}
2025-03-14T13:46:30.273632+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741959990273,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T13:50:30.333586+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741960230333,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2832863232,\"uptime\":1779958.81,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21981690,\"nice\":14030,\"sys\":2894690,\"idle\":1750738470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22001570,\"nice\":13850,\"sys\":2902920,\"idle\":1750439250,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30009,\"num\":13,\"sum\":59997}}}"}
2025-03-14T13:50:30.333665+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741960230333,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:04:30.577663+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741961070577,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2831683584,\"uptime\":1780799.05,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21988050,\"nice\":14030,\"sys\":2895640,\"idle\":1751569150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22008100,\"nice\":13850,\"sys\":2904030,\"idle\":1751269890,\"irq\":0}}],\"eventLoopStats\":{\"min\":184,\"max\":30000,\"num\":3,\"sum\":60028}}}"}
2025-03-14T14:04:30.577773+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741961070577,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:06:30.637570+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741961190637,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2833891328,\"uptime\":1780919.11,\"totalMem\":4018159616,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21988880,\"nice\":14030,\"sys\":2895780,\"idle\":1751687720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22008880,\"nice\":13850,\"sys\":2904180,\"idle\":1751388460,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29890,\"num\":13,\"sum\":60025}}}"}
2025-03-14T14:06:30.637728+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741961190637,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:09:30.685529+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741961370685,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2820993024,\"uptime\":1781099.16,\"totalMem\":4018159616,\"loadavg\":[0.07,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21990490,\"nice\":14030,\"sys\":2896080,\"idle\":1751865160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22010460,\"nice\":13850,\"sys\":2904470,\"idle\":1751566160,\"irq\":0}}],\"eventLoopStats\":{\"min\":132,\"max\":30029,\"num\":3,\"sum\":60009}}}"}
2025-03-14T14:09:30.685673+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741961370685,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:10:30.689558+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741961430689,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2820296704,\"uptime\":1781159.16,\"totalMem\":4018159616,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21991100,\"nice\":14030,\"sys\":2896130,\"idle\":1751924470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22011140,\"nice\":13850,\"sys\":2904520,\"idle\":1751625450,\"irq\":0}}],\"eventLoopStats\":{\"min\":152,\"max\":30030,\"num\":3,\"sum\":60004}}}"}
2025-03-14T14:10:30.689620+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741961430689,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:11:30.717560+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741961490717,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2819997696,\"uptime\":1781219.19,\"totalMem\":4018159616,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21991450,\"nice\":14030,\"sys\":2896210,\"idle\":1751983780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22011530,\"nice\":13850,\"sys\":2904570,\"idle\":1751684830,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29826,\"num\":13,\"sum\":60024}}}"}
2025-03-14T14:11:30.717635+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741961490717,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:13:30.753562+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741961610753,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2820636672,\"uptime\":1781339.23,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21992450,\"nice\":14030,\"sys\":2896290,\"idle\":1752102460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22012230,\"nice\":13850,\"sys\":2904690,\"idle\":1751803590,\"irq\":0}}],\"eventLoopStats\":{\"min\":195,\"max\":30029,\"num\":3,\"sum\":60027}}}"}
2025-03-14T14:13:30.753613+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741961610753,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:14:30.785930+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741961670785,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2820182016,\"uptime\":1781399.26,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21992860,\"nice\":14030,\"sys\":2896330,\"idle\":1752161760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22012560,\"nice\":13850,\"sys\":2904750,\"idle\":1751863030,\"irq\":0}}],\"eventLoopStats\":{\"min\":197,\"max\":30014,\"num\":3,\"sum\":60028}}}"}
2025-03-14T14:14:30.786053+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741961670786,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:23:30.985550+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741962210985,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2824843264,\"uptime\":1781939.46,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21997390,\"nice\":14030,\"sys\":2896970,\"idle\":1752695450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22017370,\"nice\":13850,\"sys\":2905360,\"idle\":1752396150,\"irq\":0}}],\"eventLoopStats\":{\"min\":210,\"max\":30007,\"num\":3,\"sum\":60028}}}"}
2025-03-14T14:23:30.985666+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741962210985,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:27:31.073551+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741962451073,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2835386368,\"uptime\":1782179.55,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21999200,\"nice\":14030,\"sys\":2897280,\"idle\":1752932890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22019300,\"nice\":13850,\"sys\":2905590,\"idle\":1752633380,\"irq\":0}}],\"eventLoopStats\":{\"min\":149,\"max\":30028,\"num\":3,\"sum\":60025}}}"}
2025-03-14T14:27:31.073619+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741962451073,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:28:31.093545+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741962511093,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2835533824,\"uptime\":1782239.57,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":21999540,\"nice\":14030,\"sys\":2897340,\"idle\":1752992330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22019750,\"nice\":13850,\"sys\":2905640,\"idle\":1752692660,\"irq\":0}}],\"eventLoopStats\":{\"min\":151,\"max\":30030,\"num\":3,\"sum\":60022}}}"}
2025-03-14T14:28:31.093665+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741962511093,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:30:31.117581+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741962631117,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2834690048,\"uptime\":1782359.59,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22000380,\"nice\":14030,\"sys\":2897500,\"idle\":1753110980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22020860,\"nice\":13850,\"sys\":2905780,\"idle\":1752811220,\"irq\":0}}],\"eventLoopStats\":{\"min\":163,\"max\":30030,\"num\":3,\"sum\":60021}}}"}
2025-03-14T14:30:31.117649+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741962631117,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:32:31.153562+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741962751153,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2833555456,\"uptime\":1782479.63,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22001170,\"nice\":14030,\"sys\":2897610,\"idle\":1753229690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22021770,\"nice\":13850,\"sys\":2905960,\"idle\":1752929730,\"irq\":0}}],\"eventLoopStats\":{\"min\":153,\"max\":30030,\"num\":3,\"sum\":60003}}}"}
2025-03-14T14:32:31.153702+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741962751153,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:34:31.209671+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741962871209,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2833563648,\"uptime\":1782599.69,\"totalMem\":4018159616,\"loadavg\":[0.06,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22002010,\"nice\":14030,\"sys\":2897760,\"idle\":1753348390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22022790,\"nice\":13850,\"sys\":2906070,\"idle\":1753048450,\"irq\":0}}],\"eventLoopStats\":{\"min\":172,\"max\":30027,\"num\":3,\"sum\":60028}}}"}
2025-03-14T14:34:31.209677+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741962871209,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:39:07.113992+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963063352,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-page-response correctly routed"}
2025-03-14T14:39:07.113994+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963147113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:39:07.114388+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963147114,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-reporting'"}
2025-03-14T14:39:07.114486+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963147114,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:39:07.105Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"duration\":\"2 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\",\"sentAt\":\"2025-03-14T14:39:06.560Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"9a61e0dc-c3e8-409e-8123-45e90c8f67fb\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"duration\":\"2 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\",\"sentAt\":\"2025-03-14T14:39:06.560Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"625dtv-lxk66n-e1m2k-dib25i-1741963146345\",\"client\":\"icc-ui\"}"}
2025-03-14T14:39:07.114489+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963147114,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T14:39:07.114549+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963147114,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T14:39:07.114630+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963147114,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:39:07.114642+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963147114,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-internal-comms-request"}
2025-03-14T14:39:07.114642+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963147114,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-internal-comms-request is now being processed."}
2025-03-14T14:39:07.115949+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963147114,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa - value: [object Promise]"}
2025-03-14T14:39:07.115976+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963147115,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId VXZAAAMk6lr and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,116,101,114,110,97,108,45,99,111,109,109,115,45,114,101,113,117,101,115,116]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,52,58,51,57,58,48,55,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T14:39:07.105Z\\\",\\\"user\\\":{\\\"id\\\":\\\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\\\",\\\"email\\\":\\\"kzsibrek@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Krisztian Zsibrek\\\",\\\"firstName\\\":\\\"Krisztian\\\",\\\"lastName\\\":\\\"Zsibrek\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006BPsrIAG\\\",\\\"slackUserId\\\":\\\"WV8TM5WP5\\\",\\\"createdBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"modifiedBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-07-15T09:24:15.476Z\\\",\\\"modifiedAt\\\":\\\"2022-07-15T09:24:15.476Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"description\\\":\\\"CP SRE Incident\\\\n\\\\nCase created using .case by @Krisztian Zsibrek in #sr\\\",\\\"detectedTime\\\":\\\"2025-03-14T14:35:57.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\\\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"id\\\":\\\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\\\",\\\"email\\\":\\\"kzsibrek@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Krisztian Zsibrek\\\",\\\"firstName\\\":\\\"Krisztian\\\",\\\"lastName\\\":\\\"Zsibrek\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006BPsrIAG\\\",\\\"slackUserId\\\":\\\"WV8TM5WP5\\\",\\\"createdBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"modifiedBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-07-15T09:24:15.476Z\\\",\\\"modifiedAt\\\":\\\"2022-07-15T09:24:15.476Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73024826\\\",\\\"caseRecordId\\\":\\\"500EE00001TtHdKYAV\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T14:37:24.556Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duration\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. 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We are starting a bridge to investigate.\",\"sentAt\":\"2025-03-14T14:39:06.560Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"625dtv-lxk66n-e1m2k-dib25i-1741963146345\",\"client\":\"icc-ui\"}}"}
2025-03-14T14:39:07.115980+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963147115,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: VXZAAAMk6lr"}
2025-03-14T14:39:07.115980+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963147115,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-internal-comms-request and docId VXZAAAMk6lr"}
2025-03-14T14:39:31.269561+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963171269,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2834739200,\"uptime\":1782899.74,\"totalMem\":4018159616,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22004410,\"nice\":14030,\"sys\":2898210,\"idle\":1753644810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22024910,\"nice\":13850,\"sys\":2906460,\"idle\":1753345100,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30005,\"num\":21,\"sum\":60000}}}"}
2025-03-14T14:39:31.269623+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963171269,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:40:29.249176+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963229249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-call-joined' for consumer group='icc-reporting'"}
2025-03-14T14:40:29.249225+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963229249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:40:29.236Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":{\"serviceName\":\"GUS: Centralized Incident Response(CIR) Incident Escalation\",\"onCallJoinedTimestamp\":\"2025-03-14T14:40:29.056Z\",\"onBehalfOf\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"createdBy\":\"Maeve Coleman\",\"createdAt\":\"2025-03-14T14:40:29.042Z\",\"modifiedAt\":\"2025-03-14T14:40:29.042Z\"},\"changes\":{},\"requestId\":\"40b63252-18c9-b996-6845-b0bbc9934387\",\"client\":\"icc-slack-app\"}"}
2025-03-14T14:40:29.249229+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963229249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-call-joined\"}}"}
2025-03-14T14:40:29.249308+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963229249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-call-joined\"}}"}
2025-03-14T14:40:29.249401+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963229249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:40:29.249402+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963229248,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:40:29.249403+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963229249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-call-joined"}
2025-03-14T14:40:29.249439+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963229249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-call-joined is not consumed by icc-reporting."}
2025-03-14T14:40:29.249441+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963229249,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-call-joined correctly routed"}
2025-03-14T14:41:31.289552+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963291289,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2834292736,\"uptime\":1783019.77,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22005460,\"nice\":14030,\"sys\":2898410,\"idle\":1753763420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22025740,\"nice\":13850,\"sys\":2906670,\"idle\":1753463760,\"irq\":0}}],\"eventLoopStats\":{\"min\":204,\"max\":30029,\"num\":3,\"sum\":60019}}}"}
2025-03-14T14:41:31.289644+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963291289,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:44:08.489826+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963448489,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T14:44:08.491345+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963448491,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T14:44:31.341577+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963471341,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2833575936,\"uptime\":1783199.82,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22006920,\"nice\":14030,\"sys\":2898620,\"idle\":1753941580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22027100,\"nice\":13850,\"sys\":2906870,\"idle\":1753641660,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30015,\"num\":14,\"sum\":60009}}}"}
2025-03-14T14:44:31.341648+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963471341,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:47:11.286096+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631285,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-reporting'"}
2025-03-14T14:47:11.286115+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631285,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:10.950Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":[],\"requestId\":\"ay42ys-tahn6-io4fj7-8zwgv-1741963629360\",\"client\":\"icc-ui\"}"}
2025-03-14T14:47:11.286117+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631286,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"}
2025-03-14T14:47:11.286123+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631286,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"}
2025-03-14T14:47:11.286205+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631286,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:47:11.286207+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631285,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:47:11.286207+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631286,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-incident-to-cis-request"}
2025-03-14T14:47:11.286235+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631286,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-incident-to-cis-request is not consumed by icc-reporting."}
2025-03-14T14:47:11.286237+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631286,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-incident-to-cis-request correctly routed"}
2025-03-14T14:47:11.286638+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631286,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-reporting'"}
2025-03-14T14:47:11.286718+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631286,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:10.726Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-14T14:35:57.000Z\",\"2025-03-14T14:35:00.000Z\"],\"severity\":[\"Sev2\",\"Sev1\"],\"impactStartTime\":[\"2025-03-14T14:37:05.972Z\",\"2025-03-14T14:37:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}]}},\"requestId\":\"ay42ys-tahn6-io4fj7-8zwgv-1741963629360\",\"client\":\"icc-ui\"}"}
2025-03-14T14:47:11.286721+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631286,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T14:47:11.286739+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631286,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T14:47:11.286803+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631286,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:47:11.286804+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631286,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:47:11.286804+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631286,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-incident-updated"}
2025-03-14T14:47:11.286952+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631286,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-incident-updated is now being processed."}
2025-03-14T14:47:11.286952+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631286,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa - value: [object Promise]"}
2025-03-14T14:47:11.287078+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631287,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-reporting'"}
2025-03-14T14:47:11.287080+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631287,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"timestamp\":\"2025-03-14T14:47:10.951Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}"}
2025-03-14T14:47:11.287085+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631287,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"}
2025-03-14T14:47:11.287115+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631287,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"}
2025-03-14T14:47:11.287168+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631287,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:47:11.287368+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631286,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:47:11.287370+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741963631287,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T14:47:11.287596+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631287,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-reporting'"}
2025-03-14T14:47:11.287646+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631287,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:10.259Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"ay42ys-tahn6-io4fj7-8zwgv-1741963629360\",\"client\":\"icc-ui\"}"}
2025-03-14T14:47:11.287649+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631287,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T14:47:11.287678+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631287,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T14:47:11.287727+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631287,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:47:11.287728+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631287,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:47:11.287728+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631287,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-usd-resource-deleted"}
2025-03-14T14:47:11.287826+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631287,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-usd-resource-deleted is not consumed by icc-reporting."}
2025-03-14T14:47:11.287826+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631287,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-usd-resource-deleted correctly routed"}
2025-03-14T14:47:11.288053+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631288,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-reporting'"}
2025-03-14T14:47:11.288135+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631288,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:10.281Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":[],\"requestId\":\"ay42ys-tahn6-io4fj7-8zwgv-1741963629360\",\"client\":\"icc-ui\"}"}
2025-03-14T14:47:11.288139+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631288,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T14:47:11.288140+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631288,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T14:47:11.288181+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631288,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:47:11.288181+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631287,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:47:11.288181+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631288,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-usd-resource-created"}
2025-03-14T14:47:11.288257+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631288,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-usd-resource-created is not consumed by icc-reporting."}
2025-03-14T14:47:11.288258+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631288,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-usd-resource-created correctly routed"}
2025-03-14T14:47:11.288523+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631288,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId VXZAAAMk6lr and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,117,112,100,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,52,58,52,55,58,49,48,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T14:47:10.726Z\\\",\\\"user\\\":{\\\"id\\\":\\\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\\\",\\\"gusUserId\\\":\\\"005B0000006BPsrIAG\\\",\\\"slackUserId\\\":\\\"WV8TM5WP5\\\",\\\"name\\\":\\\"Krisztian Zsibrek\\\",\\\"email\\\":\\\"kzsibrek@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service 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Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\\\",\\\"email\\\":\\\"kzsibrek@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Krisztian Zsibrek\\\",\\\"firstName\\\":\\\"Krisztian\\\",\\\"lastName\\\":\\\"Zsibrek\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000006BPsrIAG\\\",\\\"slackUserId\\\":\\\"WV8TM5WP5\\\",\\\"createdBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"modifiedBy\\\":\\\"kzsibrek@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-07-15T09:24:15.476Z\\\",\\\"modifiedAt\\\":\\\"2022-07-15T09:24:15.476Z\\\"},\\\"externalGusId\\\":null}]}},\\\"requestId\\\":\\\"ay42ys-tahn6-io4fj7-8zwgv-1741963629360\\\",\\\"client\\\":\\\"icc-ui\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T14:47:10.726Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian 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4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\",\"usdReso
2025-03-14T14:47:11.288523+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] urces\":[]},\"changes\":{\"detectedTime\":[\"2025-03-14T14:35:57.000Z\",\"2025-03-14T14:35:00.000Z\"],\"severity\":[\"Sev2\",\"Sev1\"],\"impactStartTime\":[\"2025-03-14T14:37:05.972Z\",\"2025-03-14T14:37:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}]}},\"requestId\":\"ay42ys-tahn6-io4fj7-8zwgv-1741963629360\",\"client\":\"icc-ui\"},\"encoder\":\"json\",\"eventType\":\"icc-incident-updated\",\"payload\":{\"createdAt\":\"2025-03-14T14:47:10.726Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-14T14:35:57.000Z\",\"2025-03-14T14:35:00.000Z\"],\"severity\":[\"Sev2\",\"Sev1\"],\"impactStartTime\":[\"2025-03-14T14:37:05.972Z\",\"2025-03-14T14:37:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}]}},\"requestId\":\"ay42ys-tahn6-io4fj7-8zwgv-1741963629360\",\"client\":\"icc-ui\"}}"}
2025-03-14T14:47:11.288523+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631288,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: VXZAAAMk6lr"}
2025-03-14T14:47:11.288524+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631288,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-incident-updated and docId VXZAAAMk6lr"}
2025-03-14T14:47:11.288527+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631288,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentUpdated for id c3491190-f157-4c72-8db8-2885f47aaefa and docId VXZAAAMk6lr"}
2025-03-14T14:47:11.288527+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631288,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: c3491190-f157-4c72-8db8-2885f47aaefa-incident-info"}
2025-03-14T14:47:11.341908+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631289,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa-gus-casenumber - value: [object Promise]"}
2025-03-14T14:47:11.341910+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631341,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:47:11.341942+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631341,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'"}
2025-03-14T14:47:11.341984+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631341,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:11.291Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}"}
2025-03-14T14:47:11.341985+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631341,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T14:47:11.342018+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631341,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T14:47:11.342095+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631342,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:47:11.342318+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741963631342,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T14:47:11.425929+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631425,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-reporting'"}
2025-03-14T14:47:11.425931+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631425,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:11.376Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}"}
2025-03-14T14:47:11.425931+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631425,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}"}
2025-03-14T14:47:11.425935+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631425,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}"}
2025-03-14T14:47:11.426008+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631425,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:47:11.426195+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631425,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:47:11.426200+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741963631426,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T14:47:11.480581+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631480,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-reporting'"}
2025-03-14T14:47:11.480583+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631480,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:11.376Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[],\"cis\":[]}"}
2025-03-14T14:47:11.480584+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631480,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"}
2025-03-14T14:47:11.480642+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631480,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"}
2025-03-14T14:47:11.480715+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963631480,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:47:11.480882+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963631480,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:47:11.480883+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741963631480,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T14:47:14.848633+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963634848,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: saveIncidentInfo, key: c3491190-f157-4c72-8db8-2885f47aaefa-incident-info, info: {\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseId\":\"500EE00001TtHdKYAV\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"slackChannelId\":\"C08HTQWFF8T\",\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"impact\":\"PerformanceDegradation\",\"impactStart\":\"2025-03-14T14:37:00.000Z\",\"impactEnd\":\"0\",\"servicesImpacted\":\"Core Live on Falcon\",\"roles\":{\"Incident Commander\":\"Krisztian Zsibrek\"},\"category\":\"Category not found\",\"rootCause\":\"Root cause not found\",\"origin\":\"Customer - Internal\",\"originReference\":\"Origin reference URL not found\",\"caseNumber\":\"73024826\",\"productTag\":\"Product tag not found\",\"proximateCause\":\"Proximate cause not found\",\"customerExperience\":\"Customer Experience not found\",\"immediateResolution\":\"Immediate Resolution not found\",\"aarQuestions\":\"Aar Questions not found\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Closed By not found\"}"}
2025-03-14T14:47:19.633135+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963637916,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-gus-response correctly routed"}
2025-03-14T14:47:19.633139+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963639633,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:47:19.633259+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963639633,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-reporting'"}
2025-03-14T14:47:19.633263+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963639633,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:19.584Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"f96bbb7f-3ec5-459c-8964-0ef37bb3457c\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"}
2025-03-14T14:47:19.633266+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963639633,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T14:47:19.633358+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963639633,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T14:47:19.633442+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963639633,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:47:19.633456+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963639633,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - bullmq-job-completed"}
2025-03-14T14:47:19.633457+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963639633,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type bullmq-job-completed is not consumed by icc-reporting."}
2025-03-14T14:47:19.705034+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963639633,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - bullmq-job-completed correctly routed"}
2025-03-14T14:47:19.705035+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963639704,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:47:19.705139+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963639705,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-reporting'"}
2025-03-14T14:47:19.705157+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963639705,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:19.656Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"f96bbb7f-3ec5-459c-8964-0ef37bb3457c\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"f96bbb7f-3ec5-459c-8964-0ef37bb3457c\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:47:19.513Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}}"}
2025-03-14T14:47:19.705169+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963639705,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T14:47:19.705224+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963639705,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T14:47:19.705311+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963639705,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:47:19.705311+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963639705,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-reminder-triggered"}
2025-03-14T14:47:19.705312+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963639705,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-reminder-triggered is not consumed by icc-reporting."}
2025-03-14T14:47:29.515905+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963645016,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-roles-updated correctly routed"}
2025-03-14T14:47:29.515909+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963649515,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:47:29.515962+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963649515,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}
2025-03-14T14:47:29.516022+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963649515,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:29.129Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T14:47:29.129Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"}
2025-03-14T14:47:29.516029+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963649515,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T14:47:29.516070+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963649516,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T14:47:29.516170+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963649516,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:47:29.516171+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963649516,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-gus-response"}
2025-03-14T14:47:29.516172+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963649516,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."}
2025-03-14T14:47:29.517378+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963649516,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa - value: [object Promise]"}
2025-03-14T14:47:29.517383+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963649517,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId VXZAAAMk6lr and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,52,58,52,55,58,50,57,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T14:47:29.129Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001TtHdKYAV\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_updated\\\",\\\"timestamp\\\":\\\"2025-03-14T14:47:29.129Z\\\",\\\"recordId\\\":\\\"500EE00001TtHdKYAV\\\",\\\"incidentId\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"caseNumber\\\":\\\"73024826\\\"},\\\"changes\\\":{\\\"lastExportStatus\\\":[null,\\\"success\\\"]}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T14:47:29.129Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T14:47:29.129Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T14:47:29.129Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T14:47:29.129Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}}"}
2025-03-14T14:47:29.517384+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963649517,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: VXZAAAMk6lr"}
2025-03-14T14:47:29.517385+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963649517,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId VXZAAAMk6lr"}
2025-03-14T14:47:29.517385+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963649517,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id c3491190-f157-4c72-8db8-2885f47aaefa and docId VXZAAAMk6lr"}
2025-03-14T14:47:29.517386+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963649517,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId c3491190-f157-4c72-8db8-2885f47aaefa, docId VXZAAAMk6lr, event {\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T14:47:29.129Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"}"}
2025-03-14T14:47:29.518383+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963649517,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa-gus-casenumber - value: [object Promise]"}
2025-03-14T14:47:29.518383+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963649518,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId c3491190-f157-4c72-8db8-2885f47aaefa, docId VXZAAAMk6lr, caseNumber 73024826"}
2025-03-14T14:47:41.901647+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963649518,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-gus-response correctly routed"}
2025-03-14T14:47:41.901651+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963661901,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:47:41.901761+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963661901,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-reporting'"}
2025-03-14T14:47:41.901766+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963661901,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:41.850Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"}
2025-03-14T14:47:41.901768+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963661901,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T14:47:41.901832+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963661901,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T14:47:41.901922+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963661901,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:47:41.901922+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963661901,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - bullmq-job-completed"}
2025-03-14T14:47:41.901922+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963661901,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type bullmq-job-completed is not consumed by icc-reporting."}
2025-03-14T14:47:41.993379+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963661901,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - bullmq-job-completed correctly routed"}
2025-03-14T14:47:41.993381+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963661993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:47:41.993506+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963661993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-reporting'"}
2025-03-14T14:47:41.993519+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963661993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:41.942Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:47:11.819Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}}"}
2025-03-14T14:47:41.993520+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963661993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T14:47:41.993580+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963661993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T14:47:41.993662+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963661993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:47:41.993663+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963661993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-reminder-triggered"}
2025-03-14T14:47:41.993664+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963661993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-reminder-triggered is not consumed by icc-reporting."}
2025-03-14T14:47:56.305083+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963676304,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-reporting'"}
2025-03-14T14:47:56.305153+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963676305,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:56.142Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"name\":\"Maeve Coleman\",\"email\":\"maeve.coleman@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:47:29.129Z\",\"usdResources\":[]},\"changes\":{\"impact\":{\"0\":[\"PerformanceDegradation\",\"FeatureDegradation\"]},\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null}],\"1\":[null,{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}]},\"category\":[\"\",\"Infrastructure\"]},\"requestId\":\"ke3j1-vs9kwbl-2zbd3a-ydno6np-1741963675406\",\"client\":\"icc-ui\"}"}
2025-03-14T14:47:56.305154+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963676305,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T14:47:56.305188+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963676305,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T14:47:56.305310+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963676305,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:47:56.305310+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963676304,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:47:56.305311+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963676305,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-incident-updated"}
2025-03-14T14:47:56.305456+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963676305,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-incident-updated is now being processed."}
2025-03-14T14:47:56.305457+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963676305,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa - value: [object Promise]"}
2025-03-14T14:47:56.306755+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963676306,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId VXZAAAMk6lr and event 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created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\
2025-03-14T14:47:56.306755+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] ":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:47:29.129Z\",\"usdResources\":[]},\"changes\":{\"impact\":{\"0\":[\"PerformanceDegradation\",\"FeatureDegradation\"]},\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null}],\"1\":[null,{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}]},\"category\":[\"\",\"Infrastructure\"]},\"requestId\":\"ke3j1-vs9kwbl-2zbd3a-ydno6np-1741963675406\",\"client\":\"icc-ui\"}}"}
2025-03-14T14:47:56.306756+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963676306,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: VXZAAAMk6lr"}
2025-03-14T14:47:56.306757+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963676306,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-incident-updated and docId VXZAAAMk6lr"}
2025-03-14T14:47:56.306758+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963676306,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentUpdated for id c3491190-f157-4c72-8db8-2885f47aaefa and docId VXZAAAMk6lr"}
2025-03-14T14:47:56.306758+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963676306,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: c3491190-f157-4c72-8db8-2885f47aaefa-incident-info"}
2025-03-14T14:47:59.109044+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963679108,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: saveIncidentInfo, key: c3491190-f157-4c72-8db8-2885f47aaefa-incident-info, info: {\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseId\":\"500EE00001TtHdKYAV\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"slackChannelId\":\"C08HTQWFF8T\",\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"impact\":\"FeatureDegradation\",\"impactStart\":\"2025-03-14T14:37:00.000Z\",\"impactEnd\":\"0\",\"servicesImpacted\":\"Core Live on Falcon\",\"roles\":{\"Incident Commander\":\"Rory O'Flaherty\",\"Incident Communications Officer\":\"Maeve Coleman\"},\"category\":\"Infrastructure\",\"rootCause\":\"Root cause not found\",\"origin\":\"Customer - Internal\",\"originReference\":\"Origin reference URL not found\",\"caseNumber\":\"73024826\",\"productTag\":\"Product tag not found\",\"proximateCause\":\"Proximate cause not found\",\"customerExperience\":\"Customer Experience not found\",\"immediateResolution\":\"Immediate Resolution not found\",\"aarQuestions\":\"Aar Questions not found\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Closed By not found\"}"}
2025-03-14T14:48:31.381602+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963711381,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2832355328,\"uptime\":1783439.86,\"totalMem\":4018159616,\"loadavg\":[0.04,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22009630,\"nice\":14030,\"sys\":2898910,\"idle\":1754178150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22029260,\"nice\":13850,\"sys\":2907210,\"idle\":1753878700,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":27254,\"num\":46,\"sum\":59984}}}"}
2025-03-14T14:48:31.381669+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963711381,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:50:11.913604+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963682307,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-gus-response correctly routed"}
2025-03-14T14:50:11.913607+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963811913,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:50:11.913711+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963811913,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-reporting'"}
2025-03-14T14:50:11.913713+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963811913,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:50:11.864Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"24c9898f-0ce0-4cf8-b95c-4f73395e5e42\",\"message\":\"Double check that 'Impacted Clouds' is properly set to Core 1P, Core Live on Falcon or Heroku so that Executives can be paged on time\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev0/1 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"}
2025-03-14T14:50:11.913742+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963811913,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T14:50:11.913782+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963811913,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T14:50:11.913879+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963811913,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:50:11.913880+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963811913,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - bullmq-job-completed"}
2025-03-14T14:50:11.913880+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963811913,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type bullmq-job-completed is not consumed by icc-reporting."}
2025-03-14T14:50:12.009662+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963811913,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - bullmq-job-completed correctly routed"}
2025-03-14T14:50:12.009664+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963812009,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:50:12.009782+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963812009,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-reporting'"}
2025-03-14T14:50:12.009853+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963812009,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:50:11.960Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"24c9898f-0ce0-4cf8-b95c-4f73395e5e42\",\"message\":\"Double check that 'Impacted Clouds' is properly set to Core 1P, Core Live on Falcon or Heroku so that Executives can be paged on time\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev0/1 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"24c9898f-0ce0-4cf8-b95c-4f73395e5e42\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Double check that 'Impacted Clouds' is properly set to Core 1P, Core Live on Falcon or Heroku so that Executives can be paged on time\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:50:11.838Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev0/1 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}}"}
2025-03-14T14:50:12.009887+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963812009,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T14:50:12.009901+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963812009,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T14:50:12.009973+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963812009,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:50:12.010013+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963812009,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-reminder-triggered"}
2025-03-14T14:50:12.010013+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963812009,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-reminder-triggered is not consumed by icc-reporting."}
2025-03-14T14:50:12.102853+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963812009,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-reminder-triggered correctly routed"}
2025-03-14T14:50:12.102853+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963812102,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:50:12.103051+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963812103,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-reporting'"}
2025-03-14T14:50:12.103088+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963812103,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:50:12.095Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"ok\":true,\"id\":\"70f2d2f7-74e0-4b24-8bb6-38d8e6029db2\",\"serviceId\":\"PLSMU0R\",\"serviceName\":\"CIC Comms - Trust Assistance\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev1\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\nPlease join the Voice Bridge and Slack Channel\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"incidentSubject\":\"Email as a Service Performance degradation\",\"incidentDescription\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\"},\"client\":\"icc-rule-engine\"}"}
2025-03-14T14:50:12.103139+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963812103,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T14:50:12.103161+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963812103,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T14:50:12.103235+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963812103,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:50:12.103236+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963812103,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-page-request"}
2025-03-14T14:50:12.103236+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963812103,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-page-request is not consumed by icc-reporting."}
2025-03-14T14:50:13.480891+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963813467,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-internal-comms-request correctly routed"}
2025-03-14T14:50:13.480893+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963813480,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:50:13.481183+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963813481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'"}
2025-03-14T14:50:13.481257+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963813481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:50:13.472Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"be37c7b8-4905-4f7d-a738-7ce50207447c\",\"sequenceNumber\":2}}"}
2025-03-14T14:50:13.481260+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963813481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T14:50:13.481322+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963813481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T14:50:13.481407+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963813481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:50:13.481419+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963813481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-internal-comms-response"}
2025-03-14T14:50:13.481420+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963813481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-internal-comms-response is not consumed by icc-reporting."}
2025-03-14T14:52:31.445559+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741963951445,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2832658432,\"uptime\":1783679.92,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22011690,\"nice\":14030,\"sys\":2899160,\"idle\":1754415210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22031190,\"nice\":13850,\"sys\":2907440,\"idle\":1754116000,\"irq\":0}}],\"eventLoopStats\":{\"min\":288,\"max\":30013,\"num\":3,\"sum\":60027}}}"}
2025-03-14T14:52:31.445660+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741963951445,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:53:31.477549+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964011477,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2832666624,\"uptime\":1783739.95,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22012280,\"nice\":14030,\"sys\":2899230,\"idle\":1754474450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22031540,\"nice\":13850,\"sys\":2907520,\"idle\":1754175410,\"irq\":0}}],\"eventLoopStats\":{\"min\":273,\"max\":30009,\"num\":3,\"sum\":60027}}}"}
2025-03-14T14:53:31.477662+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741964011477,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:56:31.521594+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964191521,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2833960960,\"uptime\":1783920,\"totalMem\":4018159616,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22013880,\"nice\":14030,\"sys\":2899460,\"idle\":1754652360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22032900,\"nice\":13850,\"sys\":2907710,\"idle\":1754353490,\"irq\":0}}],\"eventLoopStats\":{\"min\":296,\"max\":30022,\"num\":3,\"sum\":60026}}}"}
2025-03-14T14:56:31.521646+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741964191521,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:57:31.549560+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964251549,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2833805312,\"uptime\":1783980.02,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22014300,\"nice\":14030,\"sys\":2899510,\"idle\":1754711710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22033230,\"nice\":13850,\"sys\":2907770,\"idle\":1754412890,\"irq\":0}}],\"eventLoopStats\":{\"min\":291,\"max\":30012,\"num\":3,\"sum\":60026}}}"}
2025-03-14T14:57:31.549657+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741964251549,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:58:51.780256+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741964331780,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-reporting'"}
2025-03-14T14:58:51.780339+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964331780,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:58:51.615Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"name\":\"Maeve Coleman\",\"email\":\"maeve.coleman@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\",\"usdResources\":[]},\"changes\":{\"impactStartTime\":[\"2025-03-14T14:37:00.000Z\",\"2025-03-11T00:00:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null}],\"1\":[null,{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}]}},\"requestId\":\"ol6e3j-6sqfa4-x97mdr-nl2ca-1741964330354\",\"client\":\"icc-ui\"}"}
2025-03-14T14:58:51.780342+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964331780,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T14:58:51.780378+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964331780,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T14:58:51.780483+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741964331780,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T14:58:51.780484+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964331779,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:58:51.780485+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964331780,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-incident-updated"}
2025-03-14T14:58:51.780752+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741964331780,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-incident-updated is now being processed."}
2025-03-14T14:58:51.780753+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964331780,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa - value: [object Promise]"}
2025-03-14T14:58:51.782190+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964331781,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId VXZAAAMk6lr and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,117,112,100,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,52,58,53,56,58,53,49,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T14:58:51.615Z\\\",\\\"user\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"name\\\":\\\"Maeve Coleman\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service 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2025-03-14T14:58:51.782190+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] 000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory 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user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on 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user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve 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2025-03-14T14:58:51.782191+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964331781,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: VXZAAAMk6lr"}
2025-03-14T14:58:51.782192+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964331781,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-incident-updated and docId VXZAAAMk6lr"}
2025-03-14T14:58:51.782192+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964331781,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentUpdated for id c3491190-f157-4c72-8db8-2885f47aaefa and docId VXZAAAMk6lr"}
2025-03-14T14:58:51.782193+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964331781,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: c3491190-f157-4c72-8db8-2885f47aaefa-incident-info"}
2025-03-14T14:58:52.724064+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964331783,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa-gus-casenumber - value: [object Promise]"}
2025-03-14T14:58:52.724071+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964332723,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Roles for  incident: [{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}]"}
2025-03-14T14:59:31.601581+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964371601,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2834386944,\"uptime\":1784100.08,\"totalMem\":4018159616,\"loadavg\":[0.07,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22015300,\"nice\":14030,\"sys\":2899640,\"idle\":1754830420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22034030,\"nice\":13850,\"sys\":2907880,\"idle\":1754531640,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29746,\"num\":42,\"sum\":60009}}}"}
2025-03-14T14:59:31.601623+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741964371601,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:00:31.629561+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964431629,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2834944000,\"uptime\":1784160.11,\"totalMem\":4018159616,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22015730,\"nice\":14030,\"sys\":2899710,\"idle\":1754889710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22034580,\"nice\":13850,\"sys\":2907960,\"idle\":1754590960,\"irq\":0}}],\"eventLoopStats\":{\"min\":253,\"max\":30029,\"num\":3,\"sum\":60028}}}"}
2025-03-14T15:00:31.629624+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741964431629,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:08:31.781556+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741964911781,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841919488,\"uptime\":1784640.26,\"totalMem\":4018159616,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22020120,\"nice\":14030,\"sys\":2900320,\"idle\":1755364260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22038930,\"nice\":13850,\"sys\":2908490,\"idle\":1755065180,\"irq\":0}}],\"eventLoopStats\":{\"min\":196,\"max\":30003,\"num\":3,\"sum\":60028}}}"}
2025-03-14T15:08:31.781669+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741964911781,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:13:31.901546+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965211901,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841251840,\"uptime\":1784940.38,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22022290,\"nice\":14030,\"sys\":2900730,\"idle\":1755661090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22041160,\"nice\":13850,\"sys\":2908860,\"idle\":1755361840,\"irq\":0}}],\"eventLoopStats\":{\"min\":153,\"max\":30021,\"num\":3,\"sum\":60028}}}"}
2025-03-14T15:13:31.901622+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741965211901,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:14:31.933550+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965271933,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2840793088,\"uptime\":1785000.41,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22022750,\"nice\":14030,\"sys\":2900810,\"idle\":1755720440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22041460,\"nice\":13850,\"sys\":2908960,\"idle\":1755421250,\"irq\":0}}],\"eventLoopStats\":{\"min\":145,\"max\":30001,\"num\":3,\"sum\":60029}}}"}
2025-03-14T15:14:31.933616+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741965271933,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:15:31.937518+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965331937,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2840543232,\"uptime\":1785060.41,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22023130,\"nice\":14030,\"sys\":2900910,\"idle\":1755779800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22042150,\"nice\":13850,\"sys\":2909030,\"idle\":1755480390,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29889,\"num\":14,\"sum\":60000}}}"}
2025-03-14T15:15:31.937648+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741965331937,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:17:12.378150+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-reporting'"}
2025-03-14T15:17:12.378182+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:17:11.868Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"10f810fd-14b7-481c-be23-97c6dd3bb460\",\"message\":\"This an auto page is for SR Exec:\\n\\n{{team}} is running a {{severity}} Incident on the following voice bridge: {{bridge}}\\n\\nSlack Channel - {{slackChannel}}\\nCurrent Status - {{status}}\\nGUS Case Number - {{case}} \",\"additionalInfo\":{\"rule\":{\"name\":\"Escalate - SR Exec - Sev1 Incident\",\"type\":null}}},\"client\":\"icc-rest\"}"}
2025-03-14T15:17:12.378189+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T15:17:12.378190+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T15:17:12.378282+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:17:12.378284+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965432377,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T15:17:12.378284+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - bullmq-job-completed"}
2025-03-14T15:17:12.378309+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type bullmq-job-completed is not consumed by icc-reporting."}
2025-03-14T15:17:12.378309+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - bullmq-job-completed correctly routed"}
2025-03-14T15:17:12.378593+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-reporting'"}
2025-03-14T15:17:12.378614+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:17:12.078Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"ok\":true,\"id\":\"9f18d794-4319-46be-945e-17f87324a60c\",\"serviceId\":\"PRJRDHQ\",\"serviceName\":\"SR Exec\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev1\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: This an auto page is for SR Exec:\\n\\nSite Reliability is running a Sev1 Incident on the following voice bridge: https://meet.google.com/pjd-dhuc-ufx\\n\\nSlack Channel - icc-73024826\\nCurrent Status - In Progress\\nGUS Case Number - 73024826 \",\"additionalInfo\":{\"rule\":{\"name\":\"Escalate - SR Exec - Sev1 Incident\"}},\"incidentSubject\":\"Email as a Service Performance degradation\",\"incidentDescription\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\"},\"client\":\"icc-rule-engine\"}"}
2025-03-14T15:17:12.378625+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T15:17:12.378678+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T15:17:12.378749+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:17:12.378752+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T15:17:12.378753+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-page-request"}
2025-03-14T15:17:12.378753+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-page-request is not consumed by icc-reporting."}
2025-03-14T15:17:12.378754+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-page-request correctly routed"}
2025-03-14T15:17:12.378943+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-executed' for consumer group='icc-reporting'"}
2025-03-14T15:17:12.378944+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:17:12.229Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"type\":\"PAGE\",\"message\":\"This an auto page is for SR Exec:\\n\\nSite Reliability is running a Sev1 Incident on the following voice bridge: https://meet.google.com/pjd-dhuc-ufx\\n\\nSlack Channel - icc-73024826\\nCurrent Status - In Progress\\nGUS Case Number - 73024826 \",\"audience\":[{\"id\":\"PRJRDHQ\",\"name\":\"SR Exec\",\"status\":\"active\"}],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":30,\"inheritedFromTeamConfig\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"additionalInfo\":{\"rule\":{\"name\":\"Escalate - SR Exec - Sev1 Incident\"}},\"conditions\":{\"all\":[{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"}]},\"id\":\"10f810fd-14b7-481c-be23-97c6dd3bb460\",\"slackChannelId\":\"C08HTQWFF8T\"},\"client\":\"icc-rule-engine\"}"}
2025-03-14T15:17:12.378948+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"}
2025-03-14T15:17:12.379018+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"}
2025-03-14T15:17:12.379021+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:17:12.379032+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965432378,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T15:17:12.379032+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965432379,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-scheduled-activity-executed"}
2025-03-14T15:17:12.379091+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741965432379,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-scheduled-activity-executed is not consumed by icc-reporting."}
2025-03-14T15:17:12.379092+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741965432379,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-scheduled-activity-executed correctly routed"}
2025-03-14T15:22:13.317997+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741965733317,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T15:22:13.319478+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741965733319,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T15:26:32.153565+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741965992153,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2842562560,\"uptime\":1785720.63,\"totalMem\":4018159616,\"loadavg\":[0.04,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22028250,\"nice\":14030,\"sys\":2901660,\"idle\":1756431950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22048050,\"nice\":13850,\"sys\":2909780,\"idle\":1756132080,\"irq\":0}}],\"eventLoopStats\":{\"min\":90,\"max\":30000,\"num\":3,\"sum\":60029}}}"}
2025-03-14T15:26:32.153629+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741965992153,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:27:14.489555+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741966034489,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T15:27:14.491022+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741966034490,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T15:34:32.293574+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741966472293,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843246592,\"uptime\":1786200.77,\"totalMem\":4018159616,\"loadavg\":[0.01,0.05,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22032370,\"nice\":14030,\"sys\":2902190,\"idle\":1756906200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22051470,\"nice\":13850,\"sys\":2910290,\"idle\":1756606760,\"irq\":0}}],\"eventLoopStats\":{\"min\":64,\"max\":30011,\"num\":3,\"sum\":60005}}}"}
2025-03-14T15:34:32.293706+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741966472293,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:35:32.313549+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741966532313,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845425664,\"uptime\":1786260.79,\"totalMem\":4018159616,\"loadavg\":[0,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22033090,\"nice\":14030,\"sys\":2902250,\"idle\":1756965550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22051800,\"nice\":13850,\"sys\":2910390,\"idle\":1756665940,\"irq\":0}}],\"eventLoopStats\":{\"min\":69,\"max\":30013,\"num\":3,\"sum\":60015}}}"}
2025-03-14T15:35:32.313672+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741966532313,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:36:32.333576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741966592333,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845618176,\"uptime\":1786320.81,\"totalMem\":4018159616,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22033620,\"nice\":14030,\"sys\":2902290,\"idle\":1757024910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22052250,\"nice\":13850,\"sys\":2910460,\"idle\":1756725220,\"irq\":0}}],\"eventLoopStats\":{\"min\":66,\"max\":30029,\"num\":3,\"sum\":60019}}}"}
2025-03-14T15:36:32.333646+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741966592333,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:37:48.975591+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741966668975,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'"}
2025-03-14T15:37:48.975656+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741966668975,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:37:48.966Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"f47d5642-56cd-46f3-a121-9d3453327b4f\",\"sequenceNumber\":4}}"}
2025-03-14T15:37:48.975664+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741966668975,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T15:37:48.975679+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741966668975,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T15:37:48.975798+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741966668975,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:37:48.975804+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741966668975,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T15:37:48.975805+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741966668975,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-internal-comms-response"}
2025-03-14T15:37:48.975819+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741966668975,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-internal-comms-response is not consumed by icc-reporting."}
2025-03-14T15:37:48.975819+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741966668975,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-internal-comms-response correctly routed"}
2025-03-14T15:39:32.377562+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741966772377,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844864512,\"uptime\":1786500.85,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22034940,\"nice\":14030,\"sys\":2902450,\"idle\":1757202780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22053440,\"nice\":13850,\"sys\":2910620,\"idle\":1756903320,\"irq\":0}}],\"eventLoopStats\":{\"min\":86,\"max\":30027,\"num\":3,\"sum\":60025}}}"}
2025-03-14T15:39:32.377618+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741966772377,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:41:32.425565+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741966892425,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843410432,\"uptime\":1786620.9,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22036480,\"nice\":14030,\"sys\":2902560,\"idle\":1757321380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22054920,\"nice\":13850,\"sys\":2910760,\"idle\":1757021890,\"irq\":0}}],\"eventLoopStats\":{\"min\":88,\"max\":30030,\"num\":3,\"sum\":60027}}}"}
2025-03-14T15:41:32.425640+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741966892425,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:46:32.549572+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741967192549,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843930624,\"uptime\":1786921.03,\"totalMem\":4018159616,\"loadavg\":[0.01,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22039360,\"nice\":14030,\"sys\":2902890,\"idle\":1757617980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22057560,\"nice\":13850,\"sys\":2911160,\"idle\":1757318510,\"irq\":0}}],\"eventLoopStats\":{\"min\":53,\"max\":30013,\"num\":3,\"sum\":60029}}}"}
2025-03-14T15:46:32.549645+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741967192549,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:47:50.307972+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741967270307,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T15:47:50.309460+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741967270309,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T15:53:32.657580+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741967612657,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845732864,\"uptime\":1787341.13,\"totalMem\":4018159616,\"loadavg\":[0.03,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22042670,\"nice\":14030,\"sys\":2903450,\"idle\":1758032660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22060820,\"nice\":13850,\"sys\":2911690,\"idle\":1757733360,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29952,\"num\":13,\"sum\":60001}}}"}
2025-03-14T15:53:32.657637+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741967612657,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:57:32.749594+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741967852749,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844569600,\"uptime\":1787581.22,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22044530,\"nice\":14030,\"sys\":2903730,\"idle\":1758270220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22062980,\"nice\":13850,\"sys\":2911940,\"idle\":1757970660,\"irq\":0}}],\"eventLoopStats\":{\"min\":26,\"max\":30011,\"num\":3,\"sum\":60029}}}"}
2025-03-14T15:57:32.749656+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741967852749,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T15:57:52.236237+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741967872236,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T15:57:52.237761+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741967872237,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T16:03:56.444351+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968235386,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa-gus-casenumber - value: [object Promise]"}
2025-03-14T16:03:56.444355+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968236444,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Roles for  incident: [{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}]"}
2025-03-14T16:06:32.869595+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968392869,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843095040,\"uptime\":1788121.35,\"totalMem\":4018159616,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22049570,\"nice\":14030,\"sys\":2904340,\"idle\":1758803410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22067580,\"nice\":13850,\"sys\":2912600,\"idle\":1758504560,\"irq\":0}}],\"eventLoopStats\":{\"min\":24,\"max\":30027,\"num\":3,\"sum\":60010}}}"}
2025-03-14T16:06:32.869703+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968392869,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:07:41.024346+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968461024,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'"}
2025-03-14T16:07:41.024464+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968461024,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:07:41.015Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:03:59.856Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"6ebedfe3-e36e-45b4-a76e-5336820046e1\",\"sequenceNumber\":5}}"}
2025-03-14T16:07:41.024525+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968461024,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T16:07:41.024611+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968461024,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T16:07:41.024738+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968461024,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:07:41.024761+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968461023,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:07:41.024762+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968461024,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-internal-comms-response"}
2025-03-14T16:07:41.024821+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968461024,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-internal-comms-response is not consumed by icc-reporting."}
2025-03-14T16:07:41.024822+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968461024,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-internal-comms-response correctly routed"}
2025-03-14T16:07:51.691245+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968471691,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'"}
2025-03-14T16:07:51.691326+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968471691,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:07:51.682Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:03:59.856Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"6ebedfe3-e36e-45b4-a76e-5336820046e1\",\"sequenceNumber\":5}}"}
2025-03-14T16:07:51.691327+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968471691,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T16:07:51.691328+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968471691,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T16:07:51.691416+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968471691,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:07:51.691417+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968471690,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:07:51.691417+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968471691,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-internal-comms-response"}
2025-03-14T16:07:51.691548+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968471691,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-internal-comms-response is not consumed by icc-reporting."}
2025-03-14T16:07:51.691549+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968471691,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-internal-comms-response correctly routed"}
2025-03-14T16:09:32.933548+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968572933,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844299264,\"uptime\":1788301.41,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22051020,\"nice\":14030,\"sys\":2904510,\"idle\":1758981430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22068980,\"nice\":13850,\"sys\":2912750,\"idle\":1758682490,\"irq\":0}}],\"eventLoopStats\":{\"min\":29,\"max\":30010,\"num\":3,\"sum\":60016}}}"}
2025-03-14T16:09:32.933705+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968572933,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:11:32.969576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968692969,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844229632,\"uptime\":1788421.44,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22052120,\"nice\":14030,\"sys\":2904660,\"idle\":1759100060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22070020,\"nice\":13850,\"sys\":2912900,\"idle\":1758801170,\"irq\":0}}],\"eventLoopStats\":{\"min\":1,\"max\":29979,\"num\":7,\"sum\":60005}}}"}
2025-03-14T16:11:32.969628+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968692969,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:12:39.912921+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968759912,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-acknowledged' for consumer group='icc-reporting'"}
2025-03-14T16:12:39.912926+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968759912,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:12:39.898Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"id\":\"24c9898f-0ce0-4cf8-b95c-4f73395e5e42\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Double check that 'Impacted Clouds' is properly set to Core 1P, Core Live on Falcon or Heroku so that Executives can be paged on time\",\"audience\":[],\"completed\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:50:11.838Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T16:12:39.680Z\",\"acknowledgedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev0/1 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true,\"reminderId\":\"24c9898f-0ce0-4cf8-b95c-4f73395e5e42\",\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"2zkhbr-aiw1jj-v79538-4xggmya-1741968758897\",\"client\":\"icc-ui\"}"}
2025-03-14T16:12:39.912928+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968759912,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-acknowledged\"}}"}
2025-03-14T16:12:39.912965+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968759912,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-acknowledged\"}}"}
2025-03-14T16:12:39.913050+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968759913,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:12:39.913052+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968759912,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:12:39.913052+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968759913,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-reminder-acknowledged"}
2025-03-14T16:12:39.913089+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968759913,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-reminder-acknowledged is not consumed by icc-reporting."}
2025-03-14T16:12:39.913090+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968759913,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-reminder-acknowledged correctly routed"}
2025-03-14T16:12:41.434323+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968761434,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T16:12:41.435769+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968761435,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T16:13:32.993568+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968812993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841808896,\"uptime\":1788541.47,\"totalMem\":4018159616,\"loadavg\":[0.04,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22052940,\"nice\":14030,\"sys\":2904790,\"idle\":1759218790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22070940,\"nice\":13850,\"sys\":2913030,\"idle\":1758919780,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29967,\"num\":15,\"sum\":59998}}}"}
2025-03-14T16:13:32.993617+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968812993,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:14:33.021557+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968873021,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841624576,\"uptime\":1788601.5,\"totalMem\":4018159616,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22053520,\"nice\":14030,\"sys\":2904830,\"idle\":1759278170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22071300,\"nice\":13850,\"sys\":2913110,\"idle\":1758979140,\"irq\":0}}],\"eventLoopStats\":{\"min\":32,\"max\":30030,\"num\":3,\"sum\":60029}}}"}
2025-03-14T16:14:33.021661+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968873021,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:15:33.041572+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741968933041,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841239552,\"uptime\":1788661.52,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22053950,\"nice\":14030,\"sys\":2904910,\"idle\":1759337480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22071960,\"nice\":13850,\"sys\":2913210,\"idle\":1759038420,\"irq\":0}}],\"eventLoopStats\":{\"min\":32,\"max\":30014,\"num\":3,\"sum\":60019}}}"}
2025-03-14T16:15:33.041628+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741968933041,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:17:33.089577+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741969053089,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841280512,\"uptime\":1788781.56,\"totalMem\":4018159616,\"loadavg\":[0.04,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22054950,\"nice\":14030,\"sys\":2905070,\"idle\":1759456140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22072840,\"nice\":13850,\"sys\":2913340,\"idle\":1759157190,\"irq\":0}}],\"eventLoopStats\":{\"min\":27,\"max\":30024,\"num\":3,\"sum\":60025}}}"}
2025-03-14T16:17:33.089633+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741969053089,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:23:33.225564+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741969413225,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2825646080,\"uptime\":1789141.7,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22057750,\"nice\":14030,\"sys\":2905580,\"idle\":1759812020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22076190,\"nice\":13850,\"sys\":2913780,\"idle\":1759512500,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29992,\"num\":14,\"sum\":60025}}}"}
2025-03-14T16:23:33.225671+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741969413225,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:25:33.285579+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741969533285,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2825400320,\"uptime\":1789261.76,\"totalMem\":4018159616,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22059030,\"nice\":14030,\"sys\":2905710,\"idle\":1759930550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22077570,\"nice\":13850,\"sys\":2913960,\"idle\":1759631140,\"irq\":0}}],\"eventLoopStats\":{\"min\":29980,\"max\":30050,\"num\":2,\"sum\":60030}}}"}
2025-03-14T16:25:33.285637+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741969533285,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:26:33.313588+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741969593313,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2825666560,\"uptime\":1789321.79,\"totalMem\":4018159616,\"loadavg\":[0.06,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22059510,\"nice\":14030,\"sys\":2905790,\"idle\":1759989830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22078010,\"nice\":13850,\"sys\":2914030,\"idle\":1759690530,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30030,\"num\":3,\"sum\":60027}}}"}
2025-03-14T16:26:33.313646+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741969593313,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:27:44.506145+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741969664506,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T16:27:44.507621+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741969664507,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T16:33:33.445563+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741970013445,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2832302080,\"uptime\":1789741.92,\"totalMem\":4018159616,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22062720,\"nice\":14030,\"sys\":2906290,\"idle\":1760405230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22081480,\"nice\":13850,\"sys\":2914450,\"idle\":1760105850,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29990,\"num\":14,\"sum\":60012}}}"}
2025-03-14T16:33:33.445641+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741970013445,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:36:33.537591+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741970193537,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2830909440,\"uptime\":1789922.01,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22064450,\"nice\":14030,\"sys\":2906510,\"idle\":1760583280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22082890,\"nice\":13850,\"sys\":2914650,\"idle\":1760283790,\"irq\":0}}],\"eventLoopStats\":{\"min\":18,\"max\":30027,\"num\":3,\"sum\":60029}}}"}
2025-03-14T16:36:33.537655+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741970193537,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:37:56.757852+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741970276757,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-reporting'"}
2025-03-14T16:37:56.758297+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741970276758,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:37:56.745Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:03:59.856Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":6,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nWe have no reported cases.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nRollback in PROD0 is complete as of 16:20 and validation confirms issue has been mitigated there.\\nStagger to the remaining FI’s is currently being finalised. ( APAC first apart from Japan , EMEA and then AMER )\",\"needs\":\"NEEDS Rollback to  remaining FI’s needs to be executed .\"},\"sentAt\":\"2025-03-14T16:37:56.387Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"sitereliability@salesforce.com\"]},\"internalCommsId\":\"182d11e8-deef-49d5-b212-521530b02ed7\",\"allInternalCommsReport\":[{\"sequenceNumber\":6,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nWe have no reported cases.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nRollback in PROD0 is complete as of 16:20 and validation confirms issue has been mitigated there.\\nStagger to the rema
2025-03-14T16:37:56.758297+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] ining FI’s is currently being finalised. ( APAC first apart from Japan , EMEA and then AMER )\",\"needs\":\"NEEDS Rollback to  remaining FI’s needs to be executed .\"},\"sentAt\":\"2025-03-14T16:37:56.387Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":5,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\",\"needs\":\"NEEDS Peer review of rollback is underway.\"},\"sentAt\":\"2025-03-14T16:07:39.706Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":4,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\",\"needs\":\"Info message has been posted to trust\"},\"sentAt\":\"2025-03-14T15:37:47.574Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":3,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WGF75NAQP\",\"sentBy\":\"Maeve Coleman\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\n\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\",\"actions\":\".\"},\"sentAt\":\"2025-03-14T15:04:48.690Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"duration\":\"13 minutes\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"duration\":\"2 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\",\"sentAt\":\"2025-03-14T14:39:06.560Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"yfsfib-i6a1z-e2o4ge-9uu90i-1741970276014\",\"client\":\"icc-ui\"}"}
2025-03-14T16:37:56.758380+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741970276758,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T16:37:56.758454+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741970276758,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T16:37:56.758625+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741970276758,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:37:56.758640+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741970276755,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:37:56.758640+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741970276758,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-internal-comms-request"}
2025-03-14T16:37:56.758808+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741970276758,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-internal-comms-request is now being processed."}
2025-03-14T16:37:56.758809+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741970276758,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa - value: [object Promise]"}
2025-03-14T16:37:56.761012+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741970276760,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId VXZAAAMk6lr and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,116,101,114,110,97,108,45,99,111,109,109,115,45,114,101,113,117,101,115,116]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,54,58,51,55,58,53,54,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T16:37:56.745Z\\\",\\\"user\\\":{\\\"id\\\":\\\"85e97df1-8640-4ca2-996b-11a94f3d5a86\\\",\\\"email\\\":\\\"fhealy@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Frank Healy\\\",\\\"firstName\\\":\\\"Frank\\\",\\\"lastName\\\":\\\"Healy\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000000gywDIAQ\\\",\\\"slackUserId\\\":\\\"WC9SX6ACA\\\",\\\"createdBy\\\":\\\"fhealy@salesforce.com\\\",\\\"modifiedBy\\\":\\\"fhealy@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-06-01T15:03:32.629Z\\\",\\\"modifiedAt\\\":\\\"2022-06-01T15:03:32.629Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"icc-73024826\\\"},\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"description\\\":\\\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\\\n\\\",\\\"detectedTime\\\":\\\"2025-03-14T14:35:00.000Z\\\",\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\\\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T14:47:24.212Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"id\\\":\\\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"a11e9f32-2f89-40ab-984d-a2666e9f2396\\\",\\\"email\\\":\\\"roflaherty@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Rory O'Flaherty\\\",\\\"firstName\\\":\\\"Rory\\\",\\\"lastName\\\":\\\"O'Flaherty\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B00000012QkyIAE\\\",\\\"slackUserId\\\":\\\"WBY5HAV5K\\\",\\\"createdBy\\\":\\\"icc@ui.app\\\",\\\"modifiedBy\\\":\\\"icc@ui.app\\\",\\\"createdAt\\\":\\\"2022-09-20T09:04:10.986Z\\\",\\\"modifiedAt\\\":\\\"2024-10-09T12:35:27.913Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T14:47:24.212Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T14:47:24.212Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"id\\\":\\\"f908b795-ffc0-44d9-b660-092faaee472a\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"07002733-9906-4546-93ca-3c52b8570730\\\",\\\"email\\\":\\\"maeve.coleman@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Maeve Coleman\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000004thjnIAA\\\",\\\"slackUserId\\\":\\\"WGF75NAQP\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-01-09T09:06:36.566Z\\\",\\\"modifiedAt\\\":\\\"2023-01-09T09:06:36.566Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"Change\\\",\\\"createdAt\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73024826\\\",\\\"caseRecordId\\\":\\\"500EE00001TtHdKYAV\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/zsekAwbSoZVN\\\",\\\"engagedAt\\\":\\\"2025-03-14T14:37:18.383Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T16:03:59.856Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":6,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\\\n\\\\nWe have no reported cases.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nRollback in PROD0 is complete as of 16:20 and validation confirms issue has been mitigated there.\\\\nStagger to the remaining FI’s is currently being finalised. ( APAC first apart from Japan , EMEA and then AMER )\\\",\\\"needs\\\":\\\"NEEDS Rollback to  remaining FI’s needs to be executed .\\\"},\\\"sentAt\\\":\\\"2025-03-14T16:37:56.387Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"gsm@salesforce.com\\\",\\\"techcustomerescalation@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"182d11e8-deef-49d5-b212-521530b02ed7\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":6,\\\"severity\\\":\\\"Sev1\\\",\
2025-03-14T16:37:56.761012+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] \\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\\\n\\\\nWe have no reported cases.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nRollback in PROD0 is complete as of 16:20 and validation confirms issue has been mitigated there.\\\\nStagger to the remaining FI’s is currently being finalised. ( APAC first apart from Japan , EMEA and then AMER )\\\",\\\"needs\\\":\\\"NEEDS Rollback to  remaining FI’s needs to be executed .\\\"},\\\"sentAt\\\":\\\"2025-03-14T16:37:56.387Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":5,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\\\",\\\"needs\\\":\\\"NEEDS Peer review of rollback is underway.\\\"},\\\"sentAt\\\":\\\"2025-03-14T16:07:39.706Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":4,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WC9SX6ACA\\\",\\\"sentBy\\\":\\\"Frank Healy\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\\",\\\"actions\\\":\\\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\\\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\\\n\\\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\\\",\\\"needs\\\":\\\"Info message has been posted to trust\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:37:47.574Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WGF75NAQP\\\",\\\"sentBy\\\":\\\"Maeve Coleman\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-11T00:00:00.000Z\\\",\\\"duration\\\":\\\"4 days\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":{\\\"conditions\\\":\\\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\\\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\\\n\\\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\\\n\\\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\\\",\\\"actions\\\":\\\".\\\"},\\\"sentAt\\\":\\\"2025-03-14T15:04:48.690Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev1\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"NOT_FOUND_SFDC\\\",\\\"sentBy\\\":\\\"IncidentCommandCenter\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:00.000Z\\\",\\\"duration\\\":\\\"13 minutes\\\",\\\"incidentCommander\\\":\\\"Rory O'Flaherty\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WBY5HAV5K\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Team - Site Reliability\\\\nCase - 73024826\\\\nSeverity - Sev1\\\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\\\nSlack Channel - icc-73024826\\\\n\\\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\\\",\\\"sentAt\\\":\\\"2025-03-14T14:50:11.878Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/pjd-dhuc-ufx\\\",\\\"sentBySlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"sentBy\\\":\\\"Krisztian Zsibrek\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T14:37:05.972Z\\\",\\\"duratio
2025-03-14T16:37:56.761012+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] n\\\":\\\"2 minutes\\\",\\\"incidentCommander\\\":\\\"Krisztian Zsibrek\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WV8TM5WP5\\\",\\\"subject\\\":\\\"Email as a Service Performance degradation\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\\\",\\\"sentAt\\\":\\\"2025-03-14T14:39:06.560Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"yfsfib-i6a1z-e2o4ge-9uu90i-1741970276014\\\",\\\"client\\\":\\\"icc-ui\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T16:37:56.745Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:03:59.856Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":6,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nWe have no reported cases.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nRollback in PROD0 is complete as of 16:20 and validation confirms issue has been mitigated there.\\nStagger to the remaining FI’s is currently being finalised. ( APAC first apart from Japan , EMEA and then AMER )\",\"needs\":\"NEEDS Rollback to  remaining FI’s needs to be executed .\"},\"sentAt\":\"2025-03-14T16:37:56.387Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"sitereliability@salesforce.com\"]},\"internalCommsId\":\"182d11e8-deef-49d5-b212-521530b02ed7\",\"allInternalCommsReport\":[{\"sequenceNumber\":6,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nWe have no reported cases.\",\"actions\":\"ACTIONS I
2025-03-14T16:37:56.761012+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] nvestigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nRollback in PROD0 is complete as of 16:20 and validation confirms issue has been mitigated there.\\nStagger to the remaining FI’s is currently being finalised. ( APAC first apart from Japan , EMEA and then AMER )\",\"needs\":\"NEEDS Rollback to  remaining FI’s needs to be executed .\"},\"sentAt\":\"2025-03-14T16:37:56.387Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":5,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\",\"needs\":\"NEEDS Peer review of rollback is underway.\"},\"sentAt\":\"2025-03-14T16:07:39.706Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":4,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\",\"needs\":\"Info message has been posted to trust\"},\"sentAt\":\"2025-03-14T15:37:47.574Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":3,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WGF75NAQP\",\"sentBy\":\"Maeve Coleman\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\n\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\",\"actions\":\".\"},\"sentAt\":\"2025-03-14T15:04:48.690Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"duration\":\"13 minutes\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"duration\":\"2 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\",\"sentAt\":\"2025-03-14T14:39:06.560Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"yfsfib-i6a1z-e2o4ge-9uu90i-1741970276014\",\"client\":\"icc-ui\"},\"encoder\":\"json\",\"eventType\":\"icc-internal-comms-request\",\"payload\":{\"createdAt\":\"2025-03-14T16:37:56.745Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.00
2025-03-14T16:37:56.761012+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] 0Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:03:59.856Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":6,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nWe have no reported cases.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nRollback in PROD0 is complete as of 16:20 and validation confirms issue has been mitigated there.\\nStagger to the remaining FI’s is currently being finalised. ( APAC first apart from Japan , EMEA and then AMER )\",\"needs\":\"NEEDS Rollback to  remaining FI’s needs to be executed .\"},\"sentAt\":\"2025-03-14T16:37:56.387Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"sitereliability@salesforce.com\"]},\"internalCommsId\":\"182d11e8-deef-49d5-b212-521530b02ed7\",\"allInternalCommsReport\":[{\"sequenceNumber\":6,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nWe have no reported cases.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nRollback in PROD0 is complete as of 16:20 and validation confirms issue has been mitigated there.\\nStagger to the remaining FI’s is currently being finalised. ( APAC first apart from Japan , EMEA and then AMER )\",\"needs\":\"NEEDS Rollback to  remaining FI’s needs to be executed .\"},\"sentAt\":\"2025-03-14T16:37:56.387Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":5,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in
2025-03-14T16:37:56.761012+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nRollback in PROD0 is underway , however there are addition steps that need trouble shooting due to issues being encountered.\",\"needs\":\"NEEDS Peer review of rollback is underway.\"},\"sentAt\":\"2025-03-14T16:07:39.706Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":4,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\",\"needs\":\"Info message has been posted to trust\"},\"sentAt\":\"2025-03-14T15:37:47.574Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":3,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WGF75NAQP\",\"sentBy\":\"Maeve Coleman\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\n\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\",\"actions\":\".\"},\"sentAt\":\"2025-03-14T15:04:48.690Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"duration\":\"13 minutes\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"duration\":\"2 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\",\"sentAt\":\"2025-03-14T14:39:06.560Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"yfsfib-i6a1z-e2o4ge-9uu90i-1741970276014\",\"client\":\"icc-ui\"}}"}
2025-03-14T16:37:56.761015+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741970276760,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: VXZAAAMk6lr"}
2025-03-14T16:37:56.761016+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741970276760,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-internal-comms-request and docId VXZAAAMk6lr"}
2025-03-14T16:37:56.761480+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741970276761,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleInternalCommsRequest for id c3491190-f157-4c72-8db8-2885f47aaefa and docId VXZAAAMk6lr"}
2025-03-14T16:37:56.761482+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741970276761,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"this.update.content.replace is not a function","stack":"TypeError: this.update.content.replace is not a function\n    at UpdateInfo.getContentWithNewlines (/app/build/quip/templates/update.info.js:21:36)\n    at Context.lookup (/app/node_modules/mustache/mustache.js:477:21)\n    at Writer.unescapedValue (/app/node_modules/mustache/mustache.js:664:25)\n    at Writer.renderTokens (/app/node_modules/mustache/mustache.js:580:45)\n    at Writer.render (/app/node_modules/mustache/mustache.js:556:17)\n    at Object.render (/app/node_modules/mustache/mustache.js:758:26)\n    at QuipService.addUpdate (/app/build/quip/quip.service.js:98:41)\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n    at async ExportService.addUpdate (/app/build/service/export.service.js:141:16)\n    at async ExportService.addInternalCommsUpdate (/app/build/service/export.service.js:93:16)"},"msg":"[Error] message not processed"}
2025-03-14T16:44:03.058316+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741970643058,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-roles-updated' for consumer group='icc-reporting'"}
2025-03-14T16:44:03.058405+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741970643058,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:44:03.045Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:03:59.856Z\"},\"eventObj\":{\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}]},\"changes\":{\"IncidentCommander\":[{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"}],\"IncidentCommunicationsOfficer\":[{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"}]},\"requestId\":\"lvgcqd-sa77yj-9lyiqt-zv5i9-1741970642302\",\"client\":\"icc-ui\"}"}
2025-03-14T16:44:03.058426+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741970643058,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-roles-updated\"}}"}
2025-03-14T16:44:03.058501+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741970643058,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-roles-updated\"}}"}
2025-03-14T16:44:03.058619+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741970643058,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:44:03.058620+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741970643057,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:44:03.058621+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741970643058,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-roles-updated"}
2025-03-14T16:44:03.058642+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741970643058,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-roles-updated is not consumed by icc-reporting."}
2025-03-14T16:44:03.058643+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741970643058,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-roles-updated correctly routed"}
2025-03-14T16:44:33.681576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741970673681,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2830200832,\"uptime\":1790402.16,\"totalMem\":4018159616,\"loadavg\":[0.08,0.02,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22067970,\"nice\":14030,\"sys\":2906970,\"idle\":1761058040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22086600,\"nice\":13850,\"sys\":2915160,\"idle\":1760758240,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29396,\"num\":9,\"sum\":60019}}}"}
2025-03-14T16:44:33.681642+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741970673681,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:49:08.480140+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741970948480,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T16:49:08.481680+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741970948481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T16:55:33.909541+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971333909,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2830348288,\"uptime\":1791062.38,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22073850,\"nice\":14030,\"sys\":2907690,\"idle\":1761710010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22092390,\"nice\":13850,\"sys\":2916140,\"idle\":1761410320,\"irq\":0}}],\"eventLoopStats\":{\"min\":27,\"max\":30030,\"num\":3,\"sum\":60009}}}"}
2025-03-14T16:55:33.909608+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971333909,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T16:57:33.961553+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971453961,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2830385152,\"uptime\":1791182.44,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22074610,\"nice\":14030,\"sys\":2907800,\"idle\":1761828840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22093400,\"nice\":13850,\"sys\":2916310,\"idle\":1761528970,\"irq\":0}}],\"eventLoopStats\":{\"min\":50,\"max\":30030,\"num\":3,\"sum\":60028}}}"}
2025-03-14T16:57:33.961647+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971453961,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:03:34.113586+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971814113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2828537856,\"uptime\":1791542.59,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22077420,\"nice\":14030,\"sys\":2908260,\"idle\":1762185240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22096540,\"nice\":13850,\"sys\":2916690,\"idle\":1761884750,\"irq\":0}}],\"eventLoopStats\":{\"min\":40,\"max\":30014,\"num\":3,\"sum\":60026}}}"}
2025-03-14T17:03:34.113640+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971814113,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:04:11.547695+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971851547,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T17:04:11.549105+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971851549,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T17:04:40.560153+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971167995,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-scheduled-activity-updated correctly routed"}
2025-03-14T17:04:40.560157+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971880560,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:04:40.560540+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971880560,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-reporting'"}
2025-03-14T17:04:40.560615+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971880560,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:04:40.255Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:04:40.186Z\",\"modifiedAt\":\"2025-03-14T17:04:40.186Z\",\"id\":\"6468770a-2436-4c82-9c5e-3ceb4593775f\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":null,\"sfid\":null},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:44:07.388Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"i9c0ae-ky9u8w-9bsd7-7gjrdo-1741971879387\",\"client\":\"icc-ui\"}"}
2025-03-14T17:04:40.560620+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971880560,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T17:04:40.560701+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971880560,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T17:04:40.560746+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971880560,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:04:40.560775+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971880560,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-usd-resource-deleted"}
2025-03-14T17:04:40.560776+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971880560,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-usd-resource-deleted is not consumed by icc-reporting."}
2025-03-14T17:04:40.560943+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971880560,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-usd-resource-deleted correctly routed"}
2025-03-14T17:04:40.560946+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971880560,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:04:40.561225+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971880561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-reporting'"}
2025-03-14T17:04:40.561331+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971880561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:04:40.279Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:04:40.186Z\",\"modifiedAt\":\"2025-03-14T17:04:40.186Z\",\"id\":\"6468770a-2436-4c82-9c5e-3ceb4593775f\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":null,\"sfid\":null},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:44:07.388Z\"},\"eventObj\":[],\"requestId\":\"i9c0ae-ky9u8w-9bsd7-7gjrdo-1741971879387\",\"client\":\"icc-ui\"}"}
2025-03-14T17:04:40.561332+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971880561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T17:04:40.561365+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971880561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T17:04:40.561415+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971880561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:04:40.561432+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971880561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-usd-resource-created"}
2025-03-14T17:04:40.561432+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971880561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-usd-resource-created is not consumed by icc-reporting."}
2025-03-14T17:04:40.561543+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971880561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-usd-resource-created correctly routed"}
2025-03-14T17:04:40.561543+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971880561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:04:40.561622+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971880561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'"}
2025-03-14T17:04:40.561626+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971880561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:04:40.290Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}"}
2025-03-14T17:04:40.561627+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971880561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T17:04:40.561656+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971880561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T17:04:40.561708+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971880561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:04:40.561906+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741971880561,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T17:04:41.939419+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971880869,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa-gus-casenumber - value: [object Promise]"}
2025-03-14T17:04:41.939424+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971881939,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Roles for  incident: [{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}]"}
2025-03-14T17:04:45.366902+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971882707,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-incident-updated correctly routed"}
2025-03-14T17:04:45.366906+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971885366,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:04:45.367059+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971885366,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-work-item-updated' for consumer group='icc-reporting'"}
2025-03-14T17:04:45.367062+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971885367,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:04:45.242Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"workItem\":{\"id\":\"6468770a-2436-4c82-9c5e-3ceb4593775f\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T17:04:45.242Z\",\"recordId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"\"}}"}
2025-03-14T17:04:45.367066+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971885367,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-work-item-updated\"}}"}
2025-03-14T17:04:45.367119+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971885367,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-work-item-updated\"}}"}
2025-03-14T17:04:45.367204+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971885367,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:04:45.367244+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971885367,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-work-item-updated"}
2025-03-14T17:04:45.367245+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971885367,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-work-item-updated is not consumed by icc-reporting."}
2025-03-14T17:04:45.367334+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971885367,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-work-item-updated correctly routed"}
2025-03-14T17:04:45.367335+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971885367,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:04:45.367456+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971885367,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}
2025-03-14T17:04:45.367460+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971885367,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:04:45.241Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T17:04:45.241Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}}"}
2025-03-14T17:04:45.367473+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971885367,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T17:04:45.367529+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971885367,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T17:04:45.367555+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971885367,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:04:45.367570+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971885367,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-gus-response"}
2025-03-14T17:04:45.367571+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971885367,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."}
2025-03-14T17:04:45.368797+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971885367,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa - value: [object Promise]"}
2025-03-14T17:04:45.368805+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971885368,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId VXZAAAMk6lr and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,55,58,48,52,58,52,53,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T17:04:45.241Z\\\",\\\"user\\\":{\\\"id\\\":\\\"b65f4703-03a2-4674-8031-a91d89753c0d\\\",\\\"gusUserId\\\":\\\"005B00000018dYUIAY\\\",\\\"slackUserId\\\":\\\"WHM054K9U\\\",\\\"name\\\":\\\"Alex Gonzalez\\\",\\\"email\\\":\\\"alexander.gonzalez@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HTQWFF8T\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001TtHdKYAV\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_updated\\\",\\\"timestamp\\\":\\\"2025-03-14T17:04:45.241Z\\\",\\\"recordId\\\":\\\"500EE00001TtHdKYAV\\\",\\\"incidentId\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"caseNumber\\\":\\\"73024826\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T17:04:45.241Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T17:04:45.241Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T17:04:45.241Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T17:04:45.241Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}}}"}
2025-03-14T17:04:45.368806+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971885368,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: VXZAAAMk6lr"}
2025-03-14T17:04:45.368806+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971885368,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId VXZAAAMk6lr"}
2025-03-14T17:04:45.368807+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971885368,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id c3491190-f157-4c72-8db8-2885f47aaefa and docId VXZAAAMk6lr"}
2025-03-14T17:04:45.368809+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971885368,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId c3491190-f157-4c72-8db8-2885f47aaefa, docId VXZAAAMk6lr, event {\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T17:04:45.241Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"}"}
2025-03-14T17:04:45.369730+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971885368,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa-gus-casenumber - value: [object Promise]"}
2025-03-14T17:04:45.369730+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971885369,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId c3491190-f157-4c72-8db8-2885f47aaefa, docId VXZAAAMk6lr, caseNumber 73024826"}
2025-03-14T17:05:34.137573+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971934137,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2828058624,\"uptime\":1791662.61,\"totalMem\":4018159616,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22078380,\"nice\":14030,\"sys\":2908400,\"idle\":1762303650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22097540,\"nice\":13850,\"sys\":2916800,\"idle\":1762003330,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16437,\"num\":44,\"sum\":59992}}}"}
2025-03-14T17:05:34.137636+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971934137,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:05:56.256184+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971918751,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-scheduled-activity-updated correctly routed"}
2025-03-14T17:05:56.256213+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971956255,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:05:56.256229+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971956255,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-post-created' for consumer group='icc-reporting'"}
2025-03-14T17:05:56.256236+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971956255,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:05:56.018Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T17:05:55.788Z\",\"modifiedAt\":\"2025-03-14T17:05:55.788Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"0f1aabaa-a52d-43c9-951d-6303a7c26e5e\",\"swimlane\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:35:55.811Z\"},\"content\":\"AMER and JPN staggers are currently in progress.\",\"index\":4,\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"ovhb1p-srj4m-yw2mvh-ieudrf-1741971955259\",\"client\":\"icc-ui\"}"}
2025-03-14T17:05:56.256238+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971956255,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-post-created\"}}"}
2025-03-14T17:05:56.256239+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971956255,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-post-created\"}}"}
2025-03-14T17:05:56.256240+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971956255,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:05:56.256240+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971956255,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-swimlane-post-created"}
2025-03-14T17:05:56.256240+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971956255,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-swimlane-post-created is not consumed by icc-reporting."}
2025-03-14T17:05:56.256241+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971956255,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-swimlane-post-created correctly routed"}
2025-03-14T17:05:56.256241+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971956255,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:05:56.256241+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971956256,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-updated' for consumer group='icc-reporting'"}
2025-03-14T17:05:56.256245+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971956256,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:05:56.024Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"id\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"type\":\"SWIMLANE\",\"active\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T17:35:55.811Z\",\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:35:55.811Z\"},\"currentOccurrence\":0},\"requestId\":\"\",\"client\":\"icc-ui\"}"}
2025-03-14T17:05:56.256245+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971956256,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-updated\"}}"}
2025-03-14T17:05:56.256246+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971956256,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-updated\"}}"}
2025-03-14T17:05:56.256250+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971956256,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:05:56.256250+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741971956256,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-scheduled-activity-updated"}
2025-03-14T17:05:56.256250+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741971956256,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-scheduled-activity-updated is not consumed by icc-reporting."}
2025-03-14T17:07:34.173589+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741972054173,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2828066816,\"uptime\":1791782.65,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22079040,\"nice\":14030,\"sys\":2908530,\"idle\":1762422230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22098160,\"nice\":13850,\"sys\":2916890,\"idle\":1762121970,\"irq\":0}}],\"eventLoopStats\":{\"min\":18,\"max\":30004,\"num\":3,\"sum\":60017}}}"}
2025-03-14T17:07:34.173652+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741972054173,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:09:46.326583+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741972186326,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T17:09:46.328066+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741972186327,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T17:13:34.293547+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741972414293,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2777616384,\"uptime\":1792142.77,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22082060,\"nice\":14030,\"sys\":2909040,\"idle\":1762777980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22101470,\"nice\":13850,\"sys\":2917340,\"idle\":1762477420,\"irq\":0}}],\"eventLoopStats\":{\"min\":59,\"max\":30004,\"num\":3,\"sum\":60030}}}"}
2025-03-14T17:13:34.293624+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741972414293,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:14:34.321577+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741972474321,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2777616384,\"uptime\":1792202.8,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22082430,\"nice\":14030,\"sys\":2909100,\"idle\":1762837300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22101860,\"nice\":13850,\"sys\":2917400,\"idle\":1762536770,\"irq\":0}}],\"eventLoopStats\":{\"min\":32,\"max\":30030,\"num\":3,\"sum\":60029}}}"}
2025-03-14T17:14:34.321621+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741972474321,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:16:34.381587+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741972594381,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2777624576,\"uptime\":1792322.86,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22083440,\"nice\":14030,\"sys\":2909270,\"idle\":1762955900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22103090,\"nice\":13850,\"sys\":2917530,\"idle\":1762655270,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30005,\"num\":3,\"sum\":60028}}}"}
2025-03-14T17:16:34.381647+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741972594381,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:24:34.513537+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741973074513,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2778341376,\"uptime\":1792802.99,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22088300,\"nice\":14030,\"sys\":2909810,\"idle\":1763429770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22107970,\"nice\":13850,\"sys\":2918110,\"idle\":1763129510,\"irq\":0}}],\"eventLoopStats\":{\"min\":47,\"max\":30015,\"num\":3,\"sum\":60017}}}"}
2025-03-14T17:24:34.513653+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741973074513,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:26:34.537593+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741973194537,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2780446720,\"uptime\":1792923.01,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22089270,\"nice\":14030,\"sys\":2909970,\"idle\":1763548300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22109090,\"nice\":13850,\"sys\":2918250,\"idle\":1763248140,\"irq\":0}}],\"eventLoopStats\":{\"min\":55,\"max\":30027,\"num\":3,\"sum\":60018}}}"}
2025-03-14T17:26:34.537635+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741973194537,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:34:34.641563+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741973674641,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2777972736,\"uptime\":1793403.12,\"totalMem\":4018159616,\"loadavg\":[0.03,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22093010,\"nice\":14030,\"sys\":2910540,\"idle\":1764022920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22113110,\"nice\":13850,\"sys\":2918910,\"idle\":1763722800,\"irq\":0}}],\"eventLoopStats\":{\"min\":152,\"max\":30030,\"num\":3,\"sum\":60008}}}"}
2025-03-14T17:34:34.641628+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741973674641,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:34:51.362073+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741973691361,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T17:34:51.363518+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741973691363,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T17:36:34.701571+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741973794701,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2777985024,\"uptime\":1793523.18,\"totalMem\":4018159616,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22093890,\"nice\":14030,\"sys\":2910710,\"idle\":1764141700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22114740,\"nice\":13850,\"sys\":2919070,\"idle\":1763841230,\"irq\":0}}],\"eventLoopStats\":{\"min\":156,\"max\":30027,\"num\":3,\"sum\":60027}}}"}
2025-03-14T17:36:34.701625+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741973794701,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:39:52.444574+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741973992444,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T17:39:52.445993+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741973992445,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T17:41:39.957244+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741972299787,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-scheduled-activity-updated correctly routed"}
2025-03-14T17:41:39.957248+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741974099957,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:41:39.957428+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741974099957,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-reporting'"}
2025-03-14T17:41:39.957451+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741974099957,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:41:39.480Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:41:39.202Z\"}},\"client\":\"icc-rest\"}"}
2025-03-14T17:41:39.957455+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741974099957,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T17:41:39.957514+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741974099957,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T17:41:39.957595+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741974099957,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:41:39.957629+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741974099957,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - bullmq-job-completed"}
2025-03-14T17:41:39.957629+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741974099957,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type bullmq-job-completed is not consumed by icc-reporting."}
2025-03-14T17:41:40.010962+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741974099957,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - bullmq-job-completed correctly routed"}
2025-03-14T17:41:40.010966+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741974100010,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:41:40.011226+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741974100011,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-reminder-triggered' for consumer group='icc-reporting'"}
2025-03-14T17:41:40.011277+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741974100011,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:41:40.002Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:41:39.202Z\"},\"reminderData\":{\"id\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"type\":\"SWIMLANE\",\"active\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T17:41:39.202Z\",\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"index\":1,\"status\":\"InProgress\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"name\":\"Aditya Rao\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"profile\":\"icc observer\",\"lastName\":null,\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"createdBy\":\"icc@slack.app\",\"firstName\":null,\"gusUserId\":null,\"modifiedAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedBy\":\"icc@slack.app\",\"slackUserId\":\"WEZKBTRBJ\"},\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"profile\":\"icc standard user\",\"lastName\":\"Gonzalez\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"firstName\":\"Alex\",\"gusUserId\":\"005B00000018dYUIAY\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"slackUserId\":\"WHM054K9U\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"profile\":\"icc standard user\",\"lastName\":\"Gonzalez\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"firstName\":\"Alex\",\"gusUserId\":\"005B00000018dYUIAY\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"slackUserId\":\"WHM054K9U\"},\"cadenceUnit\":\"m\",\"cadenceValue\":30,\"includeInComms\":true},\"currentOccurrence\":0},\"slackChannelId\":\"C08HTQWFF8T\"}}"}
2025-03-14T17:41:40.011311+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741974100011,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-reminder-triggered\"}}"}
2025-03-14T17:41:40.011313+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741974100011,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-reminder-triggered\"}}"}
2025-03-14T17:41:40.011394+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741974100011,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:41:40.011395+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741974100011,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-swimlane-reminder-triggered"}
2025-03-14T17:41:40.011396+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741974100011,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-swimlane-reminder-triggered is not consumed by icc-reporting."}
2025-03-14T17:43:34.857744+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741974214857,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2778578944,\"uptime\":1793943.33,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22097000,\"nice\":14030,\"sys\":2911160,\"idle\":1764557110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22118100,\"nice\":13850,\"sys\":2919500,\"idle\":1764256330,\"irq\":0}}],\"eventLoopStats\":{\"min\":96,\"max\":30019,\"num\":3,\"sum\":60014}}}"}
2025-03-14T17:43:34.857748+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741974214857,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:45:34.905626+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741974334905,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2781052928,\"uptime\":1794063.38,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22097930,\"nice\":14030,\"sys\":2911290,\"idle\":1764675660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22119310,\"nice\":13850,\"sys\":2919640,\"idle\":1764374920,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29927,\"num\":13,\"sum\":60011}}}"}
2025-03-14T17:45:34.905636+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741974334905,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:49:34.965593+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741974574965,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2769620992,\"uptime\":1794303.44,\"totalMem\":4018159616,\"loadavg\":[0.08,0.02,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22100000,\"nice\":14030,\"sys\":2911550,\"idle\":1764912450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22121700,\"nice\":13850,\"sys\":2919900,\"idle\":1764611850,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30026,\"num\":26,\"sum\":59989}}}"}
2025-03-14T17:49:34.965644+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741974574965,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:49:35.032557+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741974573935,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa-gus-casenumber - value: [object Promise]"}
2025-03-14T17:49:35.032559+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741974575032,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Roles for  incident: [{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}]"}
2025-03-14T17:54:35.053577+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741974875053,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2771554304,\"uptime\":1794603.53,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22102830,\"nice\":14030,\"sys\":2911860,\"idle\":1765208840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22123850,\"nice\":13850,\"sys\":2920180,\"idle\":1764908510,\"irq\":0}}],\"eventLoopStats\":{\"min\":66,\"max\":30026,\"num\":3,\"sum\":60024}}}"}
2025-03-14T17:54:35.053632+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741974875053,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T17:54:39.256554+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741974879256,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T17:54:39.258047+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741974879257,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T17:59:35.109585+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741975175109,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2771013632,\"uptime\":1794903.58,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22104780,\"nice\":14030,\"sys\":2912230,\"idle\":1765505560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22126330,\"nice\":13850,\"sys\":2920580,\"idle\":1765205100,\"irq\":0}}],\"eventLoopStats\":{\"min\":1,\"max\":29945,\"num\":6,\"sum\":60019}}}"}
2025-03-14T17:59:35.109711+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741975175109,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:00:35.137571+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741975235137,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2770788352,\"uptime\":1794963.61,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22105290,\"nice\":14030,\"sys\":2912340,\"idle\":1765564880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22126860,\"nice\":13850,\"sys\":2920660,\"idle\":1765264410,\"irq\":0}}],\"eventLoopStats\":{\"min\":54,\"max\":30007,\"num\":3,\"sum\":60030}}}"}
2025-03-14T18:00:35.137619+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741975235137,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:01:29.186436+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741975237301,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-reminder-triggered is not consumed by icc-reporting."}
2025-03-14T18:01:29.186440+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741975237301,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-reminder-triggered correctly routed"}
2025-03-14T18:01:29.186440+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741975289186,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T18:01:29.186658+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741975289186,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-reporting'"}
2025-03-14T18:01:29.186731+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741975289186,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:01:29.177Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:57:22.445Z\"},\"eventObj\":{\"ok\":true,\"id\":\"eb73be9a-f75b-4f70-b59e-2887f0d1754f\",\"serviceId\":\"PE4JSXF\",\"serviceName\":\"GUS: STRIDE Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \",\"incidentSubject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"incidentDescription\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\"},\"requestId\":\"1fvhfr-qqtiub-rlim8i-3c6jv-1741975288861\",\"client\":\"icc-ui\"}"}
2025-03-14T18:01:29.186735+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741975289186,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T18:01:29.186768+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741975289186,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T18:01:29.186851+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741975289186,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:01:29.186896+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741975289186,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: d9675aca-94e2-4634-b037-3245f2882d3f - icc-page-request"}
2025-03-14T18:01:29.186897+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741975289186,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-page-request is not consumed by icc-reporting."}
2025-03-14T18:01:29.186897+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741975289186,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event d9675aca-94e2-4634-b037-3245f2882d3f - icc-page-request correctly routed"}
2025-03-14T18:10:35.321556+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741975835321,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2769465344,\"uptime\":1795563.8,\"totalMem\":4018159616,\"loadavg\":[0.2,0.09,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22109990,\"nice\":14030,\"sys\":2913010,\"idle\":1766157960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22131320,\"nice\":13850,\"sys\":2921480,\"idle\":1765857620,\"irq\":0}}],\"eventLoopStats\":{\"min\":21,\"max\":30003,\"num\":3,\"sum\":60026}}}"}
2025-03-14T18:10:35.321653+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741975835321,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:11:35.325575+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741975895325,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2769240064,\"uptime\":1795623.8,\"totalMem\":4018159616,\"loadavg\":[0.07,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22110370,\"nice\":14030,\"sys\":2913080,\"idle\":1766217350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22131700,\"nice\":13850,\"sys\":2921530,\"idle\":1765916870,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30047,\"num\":12,\"sum\":60000}}}"}
2025-03-14T18:11:35.325601+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741975895325,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:15:35.361595+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976135361,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2777034752,\"uptime\":1795863.84,\"totalMem\":4018159616,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22113260,\"nice\":14030,\"sys\":2913390,\"idle\":1766454270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22133830,\"nice\":13850,\"sys\":2921860,\"idle\":1766154040,\"irq\":0}}],\"eventLoopStats\":{\"min\":66,\"max\":30030,\"num\":3,\"sum\":60006}}}"}
2025-03-14T18:15:35.361632+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976135361,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:23:09.489633+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976589489,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T18:23:09.491047+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976589490,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T18:23:35.521580+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976615521,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2769403904,\"uptime\":1796344,\"totalMem\":4018159616,\"loadavg\":[0.03,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22117940,\"nice\":14030,\"sys\":2913980,\"idle\":1766928390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22137800,\"nice\":13850,\"sys\":2922450,\"idle\":1766627680,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30029,\"num\":13,\"sum\":60023}}}"}
2025-03-14T18:23:35.521639+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976615521,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:25:35.577552+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976735577,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2771406848,\"uptime\":1796464.05,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22119180,\"nice\":14030,\"sys\":2914160,\"idle\":1767046980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22138670,\"nice\":13850,\"sys\":2922590,\"idle\":1766746420,\"irq\":0}}],\"eventLoopStats\":{\"min\":136,\"max\":30018,\"num\":3,\"sum\":60029}}}"}
2025-03-14T18:25:35.577597+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976735577,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:26:35.605546+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976795605,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2771959808,\"uptime\":1796524.08,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22119550,\"nice\":14030,\"sys\":2914240,\"idle\":1767106350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22139250,\"nice\":13850,\"sys\":2922630,\"idle\":1766805780,\"irq\":0}}],\"eventLoopStats\":{\"min\":123,\"max\":30029,\"num\":3,\"sum\":60025}}}"}
2025-03-14T18:26:35.605635+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976795605,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:28:10.559557+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976890559,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T18:28:10.560975+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976890560,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T18:29:15.546902+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976955546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-reporting'"}
2025-03-14T18:29:15.546946+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:29:15.533Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"icc-73018038\"},\"subject\":\"Requesting PCSKDeveloper Access to provide Evidence for SOC Audit\",\"description\":\"Requesting PCSKDeveloper Access to provide Evidence for vault access for SOC Audit for RCG TPM in Prod Environment. This ICC is not for any actual incident.\",\"detectedTime\":\"2025-03-14T09:33:56.039Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"\",\"originReference\":\"NA\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T09:33:56.039Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"modifiedAt\":\"2025-03-14T09:33:56.039Z\",\"createdBy\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"modifiedBy\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"id\":\"8ec7951c-0aa0-4683-85f2-7992bbaa6c5c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"73018038\",\"caseRecordId\":\"500EE00001TsV5kYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/A7nNA5bJjvgC\",\"engagedAt\":\"2025-03-14T09:34:48.197Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:34:55.060Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"b3925199-76d7-1a6c-86d5-2fd27d446ad8\",\"client\":\"icc-slack-app\"}"}
2025-03-14T18:29:15.546950+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T18:29:15.546955+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T18:29:15.547033+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976955546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:29:15.547035+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c4404702-786a-4147-bb53-d8e51e848b2e"}
2025-03-14T18:29:15.547035+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955546,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c4404702-786a-4147-bb53-d8e51e848b2e - icc-usd-resource-deleted"}
2025-03-14T18:29:15.547035+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976955547,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-usd-resource-deleted is not consumed by icc-reporting."}
2025-03-14T18:29:15.565863+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976955565,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-reporting'"}
2025-03-14T18:29:15.565866+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955565,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:29:15.557Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"icc-73018038\"},\"subject\":\"Requesting PCSKDeveloper Access to provide Evidence for SOC Audit\",\"description\":\"Requesting PCSKDeveloper Access to provide Evidence for vault access for SOC Audit for RCG TPM in Prod Environment. This ICC is not for any actual incident.\",\"detectedTime\":\"2025-03-14T09:33:56.039Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"\",\"originReference\":\"NA\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T09:33:56.039Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"modifiedAt\":\"2025-03-14T09:33:56.039Z\",\"createdBy\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"modifiedBy\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"id\":\"8ec7951c-0aa0-4683-85f2-7992bbaa6c5c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"73018038\",\"caseRecordId\":\"500EE00001TsV5kYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/A7nNA5bJjvgC\",\"engagedAt\":\"2025-03-14T09:34:48.197Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:34:55.060Z\"},\"eventObj\":[],\"requestId\":\"b3925199-76d7-1a6c-86d5-2fd27d446ad8\",\"client\":\"icc-slack-app\"}"}
2025-03-14T18:29:15.565869+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955565,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T18:29:15.565918+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955565,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T18:29:15.565961+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976955565,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:29:15.565961+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976955547,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c4404702-786a-4147-bb53-d8e51e848b2e - icc-usd-resource-deleted correctly routed"}
2025-03-14T18:29:15.565962+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955565,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c4404702-786a-4147-bb53-d8e51e848b2e"}
2025-03-14T18:29:15.565963+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955565,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c4404702-786a-4147-bb53-d8e51e848b2e - icc-usd-resource-created"}
2025-03-14T18:29:15.741751+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976955565,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-usd-resource-created is not consumed by icc-reporting."}
2025-03-14T18:29:15.741752+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976955565,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c4404702-786a-4147-bb53-d8e51e848b2e - icc-usd-resource-created correctly routed"}
2025-03-14T18:29:15.741752+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955741,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c4404702-786a-4147-bb53-d8e51e848b2e"}
2025-03-14T18:29:15.741885+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976955741,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-reporting'"}
2025-03-14T18:29:15.741930+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955741,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:29:15.588Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"icc-73018038\"},\"subject\":\"Requesting PCSKDeveloper Access to provide Evidence for SOC Audit\",\"description\":\"Requesting PCSKDeveloper Access to provide Evidence for vault access for SOC Audit for RCG TPM in Prod Environment. This ICC is not for any actual incident.\",\"detectedTime\":\"2025-03-14T09:33:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"NA\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-14T09:33:00.000Z\",\"impactEndTime\":\"2025-03-14T11:00:00.000Z\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Not an Issue\",\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"73018038\",\"caseRecordId\":\"500EE00001TsV5kYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/A7nNA5bJjvgC\",\"engagedAt\":\"2025-03-14T09:34:48.197Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:34:55.060Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T09:33:56.039Z\",\"2025-03-14T09:33:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"\",\"Monitoring\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"None\"]},\"impactStartTime\":[\"2025-03-14T09:33:56.039Z\",\"2025-03-14T09:33:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T11:00:00.000Z\"],\"category\":[\"\",\"Infrastructure\"],\"rootCause\":[\"\",\"Not an Issue\"]},\"requestId\":\"b3925199-76d7-1a6c-86d5-2fd27d446ad8\",\"client\":\"icc-slack-app\"}"}
2025-03-14T18:29:15.741933+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955741,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"}
2025-03-14T18:29:15.741978+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955741,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"}
2025-03-14T18:29:15.742010+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976955741,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:29:15.742139+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955742,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c4404702-786a-4147-bb53-d8e51e848b2e - icc-incident-resolved"}
2025-03-14T18:29:15.742140+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976955742,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-incident-resolved is now being processed."}
2025-03-14T18:29:15.742140+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955742,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c4404702-786a-4147-bb53-d8e51e848b2e - value: [object Promise]"}
2025-03-14T18:29:15.743216+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955743,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId ZAVAAA6WB30 and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,114,101,115,111,108,118,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,56,58,50,57,58,49,53,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T18:29:15.588Z\\\",\\\"user\\\":{\\\"id\\\":\\\"40903bdd-3cd6-498c-a322-7fa58fe08fec\\\",\\\"gusUserId\\\":\\\"005EE000006cWGLYA2\\\",\\\"slackUserId\\\":\\\"U03JKDWTSGG\\\",\\\"name\\\":\\\"Gulshankumar Shrawankumar Arora\\\",\\\"email\\\":\\\"gulshankumar.arora@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c4404702-786a-4147-bb53-d8e51e848b2e\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HRLTF40J\\\",\\\"name\\\":\\\"icc-73018038\\\"},\\\"subject\\\":\\\"Requesting PCSKDeveloper Access to provide Evidence for SOC Audit\\\",\\\"description\\\":\\\"Requesting PCSKDeveloper Access to provide Evidence for vault access for SOC Audit for RCG TPM in Prod Environment. This ICC is not for any actual incident.\\\",\\\"detectedTime\\\":\\\"2025-03-14T09:33:00.000Z\\\",\\\"severity\\\":\\\"Sev4\\\",\\\"status\\\":\\\"Resolved\\\",\\\"origin\\\":\\\"Monitoring\\\",\\\"originReference\\\":\\\"NA\\\",\\\"impact\\\":[\\\"None\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T09:33:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T11:00:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"Not an Issue\\\",\\\"createdAt\\\":\\\"2025-03-14T09:33:56.039Z\\\",\\\"scrumTeamId\\\":\\\"a00AH000000ikT1YAI\\\",\\\"team\\\":\\\"Industries Site Reliability Engineering\\\",\\\"caseNumber\\\":\\\"73018038\\\",\\\"caseRecordId\\\":\\\"500EE00001TsV5kYAF\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/A7nNA5bJjvgC\\\",\\\"engagedAt\\\":\\\"2025-03-14T09:34:48.197Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T09:34:55.060Z\\\"},\\\"changes\\\":{\\\"detectedTime\\\":[\\\"2025-03-14T09:33:56.039Z\\\",\\\"2025-03-14T09:33:00.000Z\\\"],\\\"status\\\":[\\\"InProgress\\\",\\\"Resolved\\\"],\\\"origin\\\":[\\\"\\\",\\\"Monitoring\\\"],\\\"impact\\\":{\\\"0\\\":[\\\"CurrentlyUnderInvestigation\\\",\\\"None\\\"]},\\\"impactStartTime\\\":[\\\"2025-03-14T09:33:56.039Z\\\",\\\"2025-03-14T09:33:00.000Z\\\"],\\\"impactEndTime\\\":[\\\"\\\",\\\"2025-03-14T11:00:00.000Z\\\"],\\\"category\\\":[\\\"\\\",\\\"Infrastructure\\\"],\\\"rootCause\\\":[\\\"\\\",\\\"Not an Issue\\\"]},\\\"requestId\\\":\\\"b3925199-76d7-1a6c-86d5-2fd27d446ad8\\\",\\\"client\\\":\\\"icc-slack-app\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T18:29:15.588Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"icc-73018038\"},\"subject\":\"Requesting PCSKDeveloper Access to provide Evidence for SOC Audit\",\"description\":\"Requesting PCSKDeveloper Access to provide Evidence for vault access for SOC Audit for RCG TPM in Prod Environment. This ICC is not for any actual incident.\",\"detectedTime\":\"2025-03-14T09:33:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"NA\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-14T09:33:00.000Z\",\"impactEndTime\":\"2025-03-14T11:00:00.000Z\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Not an Issue\",\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"73018038\",\"caseRecordId\":\"500EE00001TsV5kYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/A7nNA5bJjvgC\",\"engagedAt\":\"2025-03-14T09:34:48.197Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:34:55.060Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T09:33:56.039Z\",\"2025-03-14T09:33:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"\",\"Monitoring\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"None\"]},\"impactStartTime\":[\"2025-03-14T09:33:56.039Z\",\"2025-03-14T09:33:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T11:00:00.000Z\"],\"category\":[\"\",\"Infrastructure\"],\"rootCause\":[\"\",\"Not an Issue\"]},\"requestId\":\"b3925199-76d7-1a6c-86d5-2fd27d446ad8\",\"client\":\"icc-slack-app\"},\"encoder\":\"json\",\"eventType\":\"icc-incident-resolved\",\"payload\":{\"createdAt\":\"2025-03-14T18:29:15.588Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"icc-73018038\"},\"subject\":\"Requesting PCSKDeveloper Access to provide Evidence for SOC Audit\",\"description\":\"Requesting PCSKDeveloper Access to provide Evidence for vault access for SOC Audit for RCG TPM in Prod Environment. This ICC is not for any actual incident.\",\"detectedTime\":\"2025-03-14T09:33:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"NA\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-14T09:33:00.000Z\",\"impactEndTime\":\"2025-03-14T11:00:00.000Z\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Not an Issue\",\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"73018038\",\"caseRecordId\":\"500EE00001TsV5kYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/A7nNA5bJjvgC\",\"engagedAt\":\"2025-03-14T09:34:48.197Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:34:55.060Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T09:33:56.039Z\",\"2025-03-14T09:33:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"\",\"Monitoring\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"None\"]},\"impactStartTime\":[\"2025-03-14T09:33:56.039Z\",\"2025-03-14T09:33:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T11:00:00.000Z\"],\"category\":[\"\",\"Infrastructure\"],\"rootCause\":[\"\",\"Not an Issue\"]},\"requestId\":\"b3925199-76d7-1a6c-86d5-2fd27d446ad8\",\"client\":\"icc-slack-app\"}}"}
2025-03-14T18:29:15.743216+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955743,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: ZAVAAA6WB30"}
2025-03-14T18:29:15.743217+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955743,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-incident-resolved and docId ZAVAAA6WB30"}
2025-03-14T18:29:15.743217+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955743,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Processing eventTypeIncidentResolved for c4404702-786a-4147-bb53-d8e51e848b2e"}
2025-03-14T18:29:15.744350+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976955743,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentResolved for id c4404702-786a-4147-bb53-d8e51e848b2e and docId ZAVAAA6WB30"}
2025-03-14T18:29:15.744350+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955743,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: c4404702-786a-4147-bb53-d8e51e848b2e-incident-info"}
2025-03-14T18:29:15.744351+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976955744,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c4404702-786a-4147-bb53-d8e51e848b2e-gus-casenumber - value: [object Promise]"}
2025-03-14T18:29:35.649581+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741976975649,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2772221952,\"uptime\":1796704.12,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22121170,\"nice\":14030,\"sys\":2914430,\"idle\":1767284170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22140640,\"nice\":13850,\"sys\":2922820,\"idle\":1766984010,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30009,\"num\":31,\"sum\":59995}}}"}
2025-03-14T18:29:35.649627+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741976975649,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:30:38.847925+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741977037854,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: c4404702-786a-4147-bb53-d8e51e848b2e-incident-info"}
2025-03-14T18:30:38.847927+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741977037855,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c4404702-786a-4147-bb53-d8e51e848b2e-gus-casenumber - value: [object Promise]"}
2025-03-14T18:30:38.847929+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741977038847,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Roles for  incident: []"}
2025-03-14T18:30:43.185750+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741977043185,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}
2025-03-14T18:30:43.185754+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741977043185,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:30:43.136Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsV5kYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T18:30:43.136Z\",\"recordId\":\"500EE00001TsV5kYAF\",\"incidentId\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"caseNumber\":\"73018038\"},\"changes\":{}}"}
2025-03-14T18:30:43.185759+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741977043185,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T18:30:43.185792+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741977043185,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T18:30:43.185889+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741977043185,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:30:43.185890+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741977043185,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c4404702-786a-4147-bb53-d8e51e848b2e"}
2025-03-14T18:30:43.185890+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741977043185,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c4404702-786a-4147-bb53-d8e51e848b2e - icc-gus-response"}
2025-03-14T18:30:43.185891+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741977043185,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."}
2025-03-14T18:30:43.187033+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741977043185,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c4404702-786a-4147-bb53-d8e51e848b2e - value: [object Promise]"}
2025-03-14T18:30:43.187043+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741977043186,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId null and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,56,58,51,48,58,52,51,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T18:30:43.136Z\\\",\\\"user\\\":{\\\"id\\\":\\\"40903bdd-3cd6-498c-a322-7fa58fe08fec\\\",\\\"gusUserId\\\":\\\"005EE000006cWGLYA2\\\",\\\"slackUserId\\\":\\\"U03JKDWTSGG\\\",\\\"name\\\":\\\"Gulshankumar Shrawankumar Arora\\\",\\\"email\\\":\\\"gulshankumar.arora@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"c4404702-786a-4147-bb53-d8e51e848b2e\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HRLTF40J\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001TsV5kYAF\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_closed\\\",\\\"timestamp\\\":\\\"2025-03-14T18:30:43.136Z\\\",\\\"recordId\\\":\\\"500EE00001TsV5kYAF\\\",\\\"incidentId\\\":\\\"c4404702-786a-4147-bb53-d8e51e848b2e\\\",\\\"caseNumber\\\":\\\"73018038\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T18:30:43.136Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsV5kYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T18:30:43.136Z\",\"recordId\":\"500EE00001TsV5kYAF\",\"incidentId\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"caseNumber\":\"73018038\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T18:30:43.136Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsV5kYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T18:30:43.136Z\",\"recordId\":\"500EE00001TsV5kYAF\",\"incidentId\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"caseNumber\":\"73018038\"},\"changes\":{}}}"}
2025-03-14T18:30:43.187043+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741977043186,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId not found for c4404702-786a-4147-bb53-d8e51e848b2e"}
2025-03-14T18:30:43.187044+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741977043186,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event icc-gus-response does not have the necessary information to create a document"}
2025-03-14T18:30:43.187045+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741977043186,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c4404702-786a-4147-bb53-d8e51e848b2e - icc-gus-response correctly routed"}
2025-03-14T18:35:35.749576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741977335749,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2771243008,\"uptime\":1797064.22,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22124080,\"nice\":14030,\"sys\":2914910,\"idle\":1767640130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22143900,\"nice\":13850,\"sys\":2923240,\"idle\":1767339670,\"irq\":0}}],\"eventLoopStats\":{\"min\":144,\"max\":30027,\"num\":3,\"sum\":60003}}}"}
2025-03-14T18:35:35.749671+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741977335749,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:37:33.605241+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741977453605,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T18:37:33.606965+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741977453606,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T18:41:35.885534+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741977695885,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2769641472,\"uptime\":1797424.36,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22127110,\"nice\":14030,\"sys\":2915350,\"idle\":1767996270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22146890,\"nice\":13850,\"sys\":2923660,\"idle\":1767695600,\"irq\":0}}],\"eventLoopStats\":{\"min\":184,\"max\":30028,\"num\":3,\"sum\":60028}}}"}
2025-03-14T18:41:35.885622+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741977695885,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:42:34.300969+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741977754300,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T18:42:34.302541+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741977754302,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T18:50:04.954822+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741978204954,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-folder-created' for consumer group='icc-reporting'"}
2025-03-14T18:50:04.954825+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978204954,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:50:04.503Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1QJ5Xas7iKmIZuCbXQZ5t5OiTYmJxkm01\"}}"}
2025-03-14T18:50:04.954826+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978204954,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"}
2025-03-14T18:50:04.954856+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978204954,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"}
2025-03-14T18:50:04.954931+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741978204954,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:50:04.954932+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978204954,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:50:04.954933+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978204954,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: c3491190-f157-4c72-8db8-2885f47aaefa - icc-bridge-folder-created"}
2025-03-14T18:50:04.954933+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741978204954,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-bridge-folder-created is now being processed."}
2025-03-14T18:50:04.956133+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978204955,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: c3491190-f157-4c72-8db8-2885f47aaefa - value: [object Promise]"}
2025-03-14T18:50:04.956134+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978204956,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId null and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,98,114,105,100,103,101,45,102,111,108,100,101,114,45,99,114,101,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,56,58,53,48,58,48,52,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,98,114,105,100,103,101]}}],\"key\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T18:50:04.503Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"c3491190-f157-4c72-8db8-2885f47aaefa\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"NA\\\",\\\"name\\\":\\\"NA\\\"}},\\\"eventObj\\\":{\\\"folderId\\\":\\\"1QJ5Xas7iKmIZuCbXQZ5t5OiTYmJxkm01\\\"}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T18:50:04.503Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1QJ5Xas7iKmIZuCbXQZ5t5OiTYmJxkm01\"}},\"encoder\":\"json\",\"eventType\":\"icc-bridge-folder-created\",\"payload\":{\"createdAt\":\"2025-03-14T18:50:04.503Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1QJ5Xas7iKmIZuCbXQZ5t5OiTYmJxkm01\"}}}"}
2025-03-14T18:50:04.956135+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978204956,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId not found for c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:50:04.956136+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741978204956,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event icc-bridge-folder-created does not have the necessary information to create a document"}
2025-03-14T18:50:04.956136+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741978204956,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event c3491190-f157-4c72-8db8-2885f47aaefa - icc-bridge-folder-created correctly routed"}
2025-03-14T18:51:36.085573+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978296085,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2774122496,\"uptime\":1798024.56,\"totalMem\":4018159616,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22132710,\"nice\":14030,\"sys\":2915990,\"idle\":1768588950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22151630,\"nice\":13850,\"sys\":2924360,\"idle\":1768288590,\"irq\":0}}],\"eventLoopStats\":{\"min\":200,\"max\":30029,\"num\":3,\"sum\":60028}}}"}
2025-03-14T18:51:36.085643+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741978296085,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:53:36.137551+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978416137,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2774421504,\"uptime\":1798144.61,\"totalMem\":4018159616,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22133680,\"nice\":14030,\"sys\":2916120,\"idle\":1768707570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22152420,\"nice\":13850,\"sys\":2924490,\"idle\":1768407290,\"irq\":0}}],\"eventLoopStats\":{\"min\":198,\"max\":30015,\"num\":3,\"sum\":60024}}}"}
2025-03-14T18:53:36.137661+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741978416137,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:54:36.165565+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978476165,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2776649728,\"uptime\":1798204.64,\"totalMem\":4018159616,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22134090,\"nice\":14030,\"sys\":2916150,\"idle\":1768766920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22153010,\"nice\":13850,\"sys\":2924540,\"idle\":1768466680,\"irq\":0}}],\"eventLoopStats\":{\"min\":188,\"max\":30015,\"num\":3,\"sum\":60025}}}"}
2025-03-14T18:54:36.165619+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741978476165,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:55:36.185586+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978536185,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2779480064,\"uptime\":1798264.66,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22134530,\"nice\":14030,\"sys\":2916240,\"idle\":1768826160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22153530,\"nice\":13850,\"sys\":2924640,\"idle\":1768525970,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29843,\"num\":13,\"sum\":60016}}}"}
2025-03-14T18:55:36.185666+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741978536185,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:57:36.241579+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978656241,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2778812416,\"uptime\":1798384.72,\"totalMem\":4018159616,\"loadavg\":[0.12,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22135360,\"nice\":14030,\"sys\":2916370,\"idle\":1768944910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22154410,\"nice\":13850,\"sys\":2924740,\"idle\":1768644740,\"irq\":0}}],\"eventLoopStats\":{\"min\":135,\"max\":30007,\"num\":3,\"sum\":60028}}}"}
2025-03-14T18:57:36.241626+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741978656241,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T18:58:36.261588+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978716261,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2778554368,\"uptime\":1798444.74,\"totalMem\":4018159616,\"loadavg\":[0.04,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22135830,\"nice\":14030,\"sys\":2916410,\"idle\":1769004300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22154910,\"nice\":13850,\"sys\":2924820,\"idle\":1768704100,\"irq\":0}}],\"eventLoopStats\":{\"min\":113,\"max\":30023,\"num\":3,\"sum\":60016}}}"}
2025-03-14T18:58:36.261663+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741978716261,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:01:41.019541+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741978901019,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-reporting'"}
2025-03-14T19:01:41.019700+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978901019,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:01:40.516Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]},\"internalCommsId\":\"bc65bc04-54e5-4001-b143-7bc3a33f8681\",\"allInternalCommsReport\":[{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",
2025-03-14T19:01:41.019700+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] \"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"35 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\",\"actions\":\"We are running few Argus queries to further understand the issue.\"},\"sentAt\":\"2025-03-14T18:32:32.547Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"ekjai-b8y231-92nlr-tkcd0c-1741978899531\",\"client\":\"icc-ui\"}"}
2025-03-14T19:01:41.019704+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978901019,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T19:01:41.019762+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978901019,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T19:01:41.019852+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741978901019,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:01:41.019853+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978901018,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:01:41.019853+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978901019,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: d9675aca-94e2-4634-b037-3245f2882d3f - icc-internal-comms-request"}
2025-03-14T19:01:41.019854+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741978901019,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-internal-comms-request is now being processed."}
2025-03-14T19:01:41.021378+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978901019,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: d9675aca-94e2-4634-b037-3245f2882d3f - value: [object Promise]"}
2025-03-14T19:01:41.021416+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978901021,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId NBdAAAoCCFo and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,116,101,114,110,97,108,45,99,111,109,109,115,45,114,101,113,117,101,115,116]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,57,58,48,49,58,52,48,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T19:01:40.516Z\\\",\\\"user\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"d9675aca-94e2-4634-b037-3245f2882d3f\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HC7YFZ9V\\\",\\\"name\\\":\\\"icc-73029614\\\"},\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\",\\\"description\\\":\\\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\\\n\\\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\\n\\\\nCase created by @Neil Curtis in #govbot\\\",\\\"detectedTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/owh-inkc-coi\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\\\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"0d61057e-7f26-440e-b8a0-8cb12b31be97\\\",\\\"name\\\":\\\"IncidentCommunicationsOfficer\\\",\\\"displayName\\\":\\\"Incident Communications Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"9f9f1c82-098d-449f-a600-cba4c2d47176\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\\\",\\\"email\\\":\\\"neil.curtis@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Neil Curtis\\\",\\\"firstName\\\":\\\"Neil\\\",\\\"lastName\\\":\\\"Curtis\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000003OAJLIA4\\\",\\\"slackUserId\\\":\\\"WAWUYKTGR\\\",\\\"createdBy\\\":\\\"neil.curtis@salesforce.com\\\",\\\"modifiedBy\\\":\\\"neil.curtis@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-05-05T01:02:05.960Z\\\",\\\"modifiedAt\\\":\\\"2022-05-05T01:02:05.960Z\\\"},\\\"externalGusId\\\":null},{\\\"createdAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T18:03:17.388Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\\\",\\\"email\\\":\\\"mingrui.han@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Ray Han\\\",\\\"firstName\\\":\\\"Ray\\\",\\\"lastName\\\":\\\"Han\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000046LaXYAU\\\",\\\"slackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"createdBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"modifiedBy\\\":\\\"mingrui.han@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-04-26T23:31:44.536Z\\\",\\\"modifiedAt\\\":\\\"2022-04-26T23:31:44.536Z\\\"},\\\"id\\\":\\\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\\\",\\\"name\\\":\\\"IncidentDocumentationOfficer\\\",\\\"displayName\\\":\\\"Incident Documentation Officer\\\",\\\"user\\\":{\\\"id\\\":\\\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\\\",\\\"email\\\":\\\"jinze.zhang@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"John Zhang\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE00000I74NuYAJ\\\",\\\"slackUserId\\\":\\\"U05RNBKJU8H\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-10-20T19:31:34.941Z\\\",\\\"modifiedAt\\\":\\\"2023-10-20T19:31:34.941Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"scrumTeamId\\\":\\\"a00EE000012LjV9YAK\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"caseNumber\\\":\\\"73029614\\\",\\\"caseRecordId\\\":\\\"500EE00001Tto1PYAR\\\",\\\"servicesImpacted\\\":[\\\"Gov Cloud CRM\\\"],\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/JAAAAFLL55PO\\\",\\\"engagedAt\\\":\\\"2025-03-14T17:57:15.920Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T18:03:21.777Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"65 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\
2025-03-14T19:01:41.021416+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] "At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\\\",\\\"actions\\\":\\\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\\\"},\\\"sentAt\\\":\\\"2025-03-14T19:01:40.051Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C0449P2SUFL\\\"],\\\"emailAddresses\\\":[\\\"aag-incident-alerts@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"bc65bc04-54e5-4001-b143-7bc3a33f8681\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":3,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"65 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\\\",\\\"actions\\\":\\\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\\\"},\\\"sentAt\\\":\\\"2025-03-14T19:01:40.051Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":2,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"35 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\\\",\\\"actions\\\":\\\"We are running few Argus queries to further understand the issue.\\\"},\\\"sentAt\\\":\\\"2025-03-14T18:32:32.547Z\\\",\\\"swimlaneUpdates\\\":[]},{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/owh-inkc-coi\\\",\\\"sentBySlackUserId\\\":\\\"U032ZGTU5K7\\\",\\\"sentBy\\\":\\\"Ray Han\\\",\\\"cloud\\\":\\\"GIA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T17:57:03.409Z\\\",\\\"duration\\\":\\\"9 minutes\\\",\\\"incidentCommander\\\":\\\"Neil Curtis\\\",\\\"incidentCommanderSlackUserId\\\":\\\"WAWUYKTGR\\\",\\\"subject\\\":\\\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\",\\\"team\\\":\\\"AAG Incident Response\\\",\\\"content\\\":{\\\"conditions\\\":\\\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. 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2025-03-14T19:01:41.021416+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] \",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]},\"internalCommsId\":\"bc65bc04-54e5-4001-b143-7bc3a33f8681\",\"allInternalCommsReport\":[{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"35 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\",\"actions\":\"We are running few Argus queries to further understand the issue.\"},\"sentAt\":\"2025-03-14T18:32:32.547Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"ekjai-b8y231-92nlr-tkcd0c-1741978899531\",\"client\":\"icc-ui\"},\"encoder\":\"json\",\"eventType\":\"icc-internal-comms-request\",\"payload\":{\"createdAt\":\"2025-03-14T19:01:40.516Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"ming
2025-03-14T19:01:41.021416+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] rui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]},\"internalCommsId\":\"bc65bc04-54e5-4001-b143-7bc3a33f8681\",\"allInternalCommsReport\":[{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"35 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\",\"actions\":\"We are running few Argus queries to further understand the issue.\"},\"sentAt\":\"2025-03-14T18:32:32.547Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"ekjai-b8y231-92nlr-tkcd0c-1741978899531\",\"client\":\"icc-ui\"}}"}
2025-03-14T19:01:41.021417+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978901021,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: NBdAAAoCCFo"}
2025-03-14T19:01:41.021418+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978901021,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-internal-comms-request and docId NBdAAAoCCFo"}
2025-03-14T19:01:41.021419+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741978901021,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleInternalCommsRequest for id d9675aca-94e2-4634-b037-3245f2882d3f and docId NBdAAAoCCFo"}
2025-03-14T19:01:41.021787+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741978901021,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","err":{"type":"TypeError","message":"this.update.content.replace is not a function","stack":"TypeError: this.update.content.replace is not a function\n    at UpdateInfo.getContentWithNewlines (/app/build/quip/templates/update.info.js:21:36)\n    at Context.lookup (/app/node_modules/mustache/mustache.js:477:21)\n    at Writer.unescapedValue (/app/node_modules/mustache/mustache.js:664:25)\n    at Writer.renderTokens (/app/node_modules/mustache/mustache.js:580:45)\n    at Writer.render (/app/node_modules/mustache/mustache.js:556:17)\n    at Object.render (/app/node_modules/mustache/mustache.js:758:26)\n    at QuipService.addUpdate (/app/build/quip/quip.service.js:98:41)\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n    at async ExportService.addUpdate (/app/build/service/export.service.js:141:16)\n    at async ExportService.addInternalCommsUpdate (/app/build/service/export.service.js:93:16)"},"msg":"[Error] message not processed"}
2025-03-14T19:05:36.369569+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741979136369,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2777063424,\"uptime\":1798864.84,\"totalMem\":4018159616,\"loadavg\":[0.1,0.09,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22139330,\"nice\":14030,\"sys\":2916890,\"idle\":1769419500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22158660,\"nice\":13850,\"sys\":2925260,\"idle\":1769119160,\"irq\":0}}],\"eventLoopStats\":{\"min\":102,\"max\":30029,\"num\":3,\"sum\":60020}}}"}
2025-03-14T19:05:36.369617+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741979136369,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:06:42.594579+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741979202594,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T19:06:42.596103+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741979202596,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T19:08:36.433578+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741979316433,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2776653824,\"uptime\":1799044.91,\"totalMem\":4018159616,\"loadavg\":[0,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22140420,\"nice\":14030,\"sys\":2917100,\"idle\":1769597530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22159670,\"nice\":13850,\"sys\":2925510,\"idle\":1769297060,\"irq\":0}}],\"eventLoopStats\":{\"min\":116,\"max\":30027,\"num\":3,\"sum\":60015}}}"}
2025-03-14T19:08:36.433630+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741979316433,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:10:36.481552+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741979436481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2776809472,\"uptime\":1799164.96,\"totalMem\":4018159616,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22141420,\"nice\":14030,\"sys\":2917230,\"idle\":1769716310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22160750,\"nice\":13850,\"sys\":2925670,\"idle\":1769415630,\"irq\":0}}],\"eventLoopStats\":{\"min\":135,\"max\":30026,\"num\":3,\"sum\":60026}}}"}
2025-03-14T19:10:36.481622+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741979436481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:11:36.501554+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741979496501,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2776850432,\"uptime\":1799224.98,\"totalMem\":4018159616,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22141780,\"nice\":14030,\"sys\":2917320,\"idle\":1769775630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22161360,\"nice\":13850,\"sys\":2925720,\"idle\":1769474990,\"irq\":0}}],\"eventLoopStats\":{\"min\":134,\"max\":30007,\"num\":3,\"sum\":60017}}}"}
2025-03-14T19:11:36.501631+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741979496501,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:16:36.609546+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741979796609,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2776723456,\"uptime\":1799525.08,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22144320,\"nice\":14030,\"sys\":2917710,\"idle\":1770072420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22163660,\"nice\":13850,\"sys\":2926090,\"idle\":1769771680,\"irq\":0}}],\"eventLoopStats\":{\"min\":105,\"max\":30004,\"num\":3,\"sum\":60025}}}"}
2025-03-14T19:16:36.609664+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741979796609,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:18:36.665570+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741979916665,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2777038848,\"uptime\":1799645.14,\"totalMem\":4018159616,\"loadavg\":[0.05,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22145430,\"nice\":14030,\"sys\":2917850,\"idle\":1770191210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22164840,\"nice\":13850,\"sys\":2926220,\"idle\":1769890330,\"irq\":0}}],\"eventLoopStats\":{\"min\":65,\"max\":30025,\"num\":3,\"sum\":60029}}}"}
2025-03-14T19:18:36.665627+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741979916665,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:19:36.681590+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741979976681,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2776780800,\"uptime\":1799705.16,\"totalMem\":4018159616,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22145930,\"nice\":14030,\"sys\":2917920,\"idle\":1770250500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22165370,\"nice\":13850,\"sys\":2926280,\"idle\":1769949680,\"irq\":0}}],\"eventLoopStats\":{\"min\":59,\"max\":30007,\"num\":3,\"sum\":60014}}}"}
2025-03-14T19:19:36.681613+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741979976681,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:22:36.745558+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741980156745,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2774810624,\"uptime\":1799885.22,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22147560,\"nice\":14030,\"sys\":2918170,\"idle\":1770427970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22166780,\"nice\":13850,\"sys\":2926520,\"idle\":1770127370,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29932,\"num\":13,\"sum\":60000}}}"}
2025-03-14T19:22:36.745641+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741980156745,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:24:36.805564+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741980276805,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2773671936,\"uptime\":1800005.28,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22148250,\"nice\":14030,\"sys\":2918300,\"idle\":1770546570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22167600,\"nice\":13850,\"sys\":2926650,\"idle\":1770246000,\"irq\":0}}],\"eventLoopStats\":{\"min\":68,\"max\":30027,\"num\":3,\"sum\":60028}}}"}
2025-03-14T19:24:36.805648+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741980276805,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:25:36.817556+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741980336817,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2774769664,\"uptime\":1800065.29,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22148890,\"nice\":14030,\"sys\":2918410,\"idle\":1770605810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22168120,\"nice\":13850,\"sys\":2926720,\"idle\":1770305260,\"irq\":0}}],\"eventLoopStats\":{\"min\":66,\"max\":30030,\"num\":3,\"sum\":60012}}}"}
2025-03-14T19:25:36.817618+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741980336817,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:28:40.234630+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741980428726,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event d9675aca-94e2-4634-b037-3245f2882d3f - icc-slack-channel-invite-users correctly routed"}
2025-03-14T19:28:40.234634+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741980429344,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event d9675aca-94e2-4634-b037-3245f2882d3f - icc-page-response correctly routed"}
2025-03-14T19:28:40.234635+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741980520234,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:28:40.234847+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741980520234,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-call-joined' for consumer group='icc-reporting'"}
2025-03-14T19:28:40.234921+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741980520234,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:28:40.169Z\",\"user\":{\"id\":\"8763d3a8-8472-4556-9cd7-df3690b78dbf\",\"email\":\"jrepp@salesforce.com\",\"active\":true,\"name\":\"Jessica Repp\",\"firstName\":\"Jessica\",\"lastName\":\"Repp\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000029o1PIAQ\",\"slackUserId\":\"WAXKL4G85\",\"createdBy\":\"jrepp@salesforce.com\",\"modifiedBy\":\"jrepp@salesforce.com\",\"createdAt\":\"2022-04-05T18:38:23.655Z\",\"modifiedAt\":\"2022-04-05T18:38:23.655Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"serviceName\":\"GovCloud SR Management\",\"onCallJoinedTimestamp\":\"2025-03-14T19:28:39.987Z\",\"onBehalfOf\":{\"id\":\"8763d3a8-8472-4556-9cd7-df3690b78dbf\",\"email\":\"jrepp@salesforce.com\",\"active\":true,\"name\":\"Jessica Repp\",\"firstName\":\"Jessica\",\"lastName\":\"Repp\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000029o1PIAQ\",\"slackUserId\":\"WAXKL4G85\",\"createdBy\":\"jrepp@salesforce.com\",\"modifiedBy\":\"jrepp@salesforce.com\",\"createdAt\":\"2022-04-05T18:38:23.655Z\",\"modifiedAt\":\"2022-04-05T18:38:23.655Z\"},\"createdBy\":\"Jessica Repp\",\"createdAt\":\"2025-03-14T19:28:39.974Z\",\"modifiedAt\":\"2025-03-14T19:28:39.974Z\"},\"changes\":{},\"requestId\":\"c9b57453-7a74-fa50-3813-2542e13c8ce1\",\"client\":\"icc-slack-app\"}"}
2025-03-14T19:28:40.234925+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741980520234,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-call-joined\"}}"}
2025-03-14T19:28:40.234951+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741980520234,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-call-joined\"}}"}
2025-03-14T19:28:40.235031+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741980520235,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:28:40.235075+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741980520235,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: d9675aca-94e2-4634-b037-3245f2882d3f - icc-call-joined"}
2025-03-14T19:28:40.235077+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741980520235,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event type icc-call-joined is not consumed by icc-reporting."}
2025-03-14T19:28:40.235077+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741980520235,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event d9675aca-94e2-4634-b037-3245f2882d3f - icc-call-joined correctly routed"}
2025-03-14T19:31:36.949564+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741980696949,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2775183360,\"uptime\":1800425.42,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22151980,\"nice\":14030,\"sys\":2918810,\"idle\":1770961740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22170840,\"nice\":13850,\"sys\":2927110,\"idle\":1770661310,\"irq\":0}}],\"eventLoopStats\":{\"min\":46,\"max\":30018,\"num\":3,\"sum\":60017}}}"}
2025-03-14T19:31:36.949622+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741980696949,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:42:37.157562+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741981357157,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2780917760,\"uptime\":1801085.63,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22157130,\"nice\":14030,\"sys\":2919430,\"idle\":1771614610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22176510,\"nice\":13850,\"sys\":2927880,\"idle\":1771313710,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30030,\"num\":14,\"sum\":59995}}}"}
2025-03-14T19:42:37.157655+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741981357157,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:43:37.185576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741981417185,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2780921856,\"uptime\":1801145.66,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22157480,\"nice\":14030,\"sys\":2919470,\"idle\":1771674010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22176950,\"nice\":13850,\"sys\":2927930,\"idle\":1771373020,\"irq\":0}}],\"eventLoopStats\":{\"min\":46,\"max\":30029,\"num\":3,\"sum\":60027}}}"}
2025-03-14T19:43:37.185640+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741981417185,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:48:37.313571+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741981717313,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2776989696,\"uptime\":1801445.79,\"totalMem\":4018159616,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22160110,\"nice\":14030,\"sys\":2919890,\"idle\":1771970600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22179430,\"nice\":13850,\"sys\":2928370,\"idle\":1771669480,\"irq\":0}}],\"eventLoopStats\":{\"min\":29987,\"max\":30025,\"num\":2,\"sum\":60012}}}"}
2025-03-14T19:48:37.313640+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741981717313,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:50:52.474190+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741981852474,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T19:50:52.475731+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741981852475,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T19:55:37.441567+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741982137441,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2770763776,\"uptime\":1801865.92,\"totalMem\":4018159616,\"loadavg\":[0.21,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22163760,\"nice\":14030,\"sys\":2920460,\"idle\":1772385330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22183420,\"nice\":13850,\"sys\":2928900,\"idle\":1772084310,\"irq\":0}}],\"eventLoopStats\":{\"min\":43,\"max\":30027,\"num\":3,\"sum\":60026}}}"}
2025-03-14T19:55:37.441695+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741982137441,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:55:53.562178+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741982153562,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T19:55:53.563676+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741982153563,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T19:57:08.717972+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741982227998,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Roles for  incident: []"}
2025-03-14T19:57:08.717994+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741982228717,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: saveIncidentInfo, key: d9675aca-94e2-4634-b037-3245f2882d3f-incident-info, info: {\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"caseId\":\"500EE00001Tto1PYAR\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"slackChannelId\":\"C08HC7YFZ9V\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"impact\":\"PerformanceDegradation\",\"impactStart\":\"2025-03-14T13:42:00.000Z\",\"impactEnd\":\"2025-03-14T13:56:00.000Z\",\"servicesImpacted\":\"Gov Cloud CRM\",\"roles\":{},\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"caseNumber\":\"73029614\",\"productTag\":\"Product tag not found\",\"proximateCause\":\"Proximate cause not found\",\"customerExperience\":\"Customer Experience not found\",\"immediateResolution\":\"Immediate Resolution not found\",\"aarQuestions\":\"Aar Questions not found\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Closed By not found\"}"}
2025-03-14T19:57:12.405668+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741982232405,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}
2025-03-14T19:57:12.405690+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741982232405,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:57:12.349Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tto1PYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T19:57:12.349Z\",\"recordId\":\"500EE00001Tto1PYAR\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"caseNumber\":\"73029614\"},\"changes\":{}}"}
2025-03-14T19:57:12.405714+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741982232405,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T19:57:12.405787+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741982232405,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T19:57:12.405881+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741982232405,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T19:57:12.405882+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741982228719,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event d9675aca-94e2-4634-b037-3245f2882d3f - icc-incident-resolved correctly routed"}
2025-03-14T19:57:12.405905+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741982232405,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:57:12.405905+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741982232405,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: d9675aca-94e2-4634-b037-3245f2882d3f - icc-gus-response"}
2025-03-14T19:57:12.407081+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741982232405,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."}
2025-03-14T19:57:12.407081+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741982232405,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: d9675aca-94e2-4634-b037-3245f2882d3f - value: [object Promise]"}
2025-03-14T19:57:12.407088+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741982232406,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId NBdAAAoCCFo and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,57,58,53,55,58,49,50,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T19:57:12.349Z\\\",\\\"user\\\":{\\\"id\\\":\\\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\\\",\\\"gusUserId\\\":\\\"005B0000003OAJLIA4\\\",\\\"slackUserId\\\":\\\"WAWUYKTGR\\\",\\\"name\\\":\\\"Neil Curtis\\\",\\\"email\\\":\\\"neil.curtis@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"d9675aca-94e2-4634-b037-3245f2882d3f\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HC7YFZ9V\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001Tto1PYAR\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_resolved\\\",\\\"timestamp\\\":\\\"2025-03-14T19:57:12.349Z\\\",\\\"recordId\\\":\\\"500EE00001Tto1PYAR\\\",\\\"incidentId\\\":\\\"d9675aca-94e2-4634-b037-3245f2882d3f\\\",\\\"caseNumber\\\":\\\"73029614\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T19:57:12.349Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tto1PYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T19:57:12.349Z\",\"recordId\":\"500EE00001Tto1PYAR\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"caseNumber\":\"73029614\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T19:57:12.349Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tto1PYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T19:57:12.349Z\",\"recordId\":\"500EE00001Tto1PYAR\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"caseNumber\":\"73029614\"},\"changes\":{}}}"}
2025-03-14T19:57:12.407089+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741982232407,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: NBdAAAoCCFo"}
2025-03-14T19:57:12.407089+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741982232407,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId NBdAAAoCCFo"}
2025-03-14T19:57:12.407089+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741982232407,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id d9675aca-94e2-4634-b037-3245f2882d3f and docId NBdAAAoCCFo"}
2025-03-14T19:57:12.407160+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741982232407,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId d9675aca-94e2-4634-b037-3245f2882d3f, docId NBdAAAoCCFo, event {\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T19:57:12.349Z\",\"recordId\":\"500EE00001Tto1PYAR\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"caseNumber\":\"73029614\"}"}
2025-03-14T19:57:12.407161+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741982232407,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: d9675aca-94e2-4634-b037-3245f2882d3f-gus-casenumber - value: [object Promise]"}
2025-03-14T19:57:37.481567+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741982257481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2771161088,\"uptime\":1801985.96,\"totalMem\":4018159616,\"loadavg\":[0.09,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22164600,\"nice\":14030,\"sys\":2920600,\"idle\":1772503960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22184540,\"nice\":13850,\"sys\":2929030,\"idle\":1772202870,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29270,\"num\":33,\"sum\":60004}}}"}
2025-03-14T19:57:37.481616+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741982257481,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T20:04:37.633569+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741982677633,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2779267072,\"uptime\":1802406.11,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22167970,\"nice\":14030,\"sys\":2921030,\"idle\":1772919280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22187450,\"nice\":13850,\"sys\":2929460,\"idle\":1772618310,\"irq\":0}}],\"eventLoopStats\":{\"min\":18,\"max\":30030,\"num\":3,\"sum\":60021}}}"}
2025-03-14T20:04:37.633628+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741982677633,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T20:10:35.410487+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741983035410,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T20:10:35.411895+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741983035411,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T20:10:37.693670+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741983037693,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2778664960,\"uptime\":1802766.17,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22171180,\"nice\":14030,\"sys\":2921460,\"idle\":1773274870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22190510,\"nice\":13850,\"sys\":2929920,\"idle\":1772974080,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30030,\"num\":13,\"sum\":59996}}}"}
2025-03-14T20:10:37.693675+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741983037693,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T20:12:37.741577+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741983157741,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2778673152,\"uptime\":1802886.22,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22172170,\"nice\":14030,\"sys\":2921580,\"idle\":1773393560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22191430,\"nice\":13850,\"sys\":2930090,\"idle\":1773092670,\"irq\":0}}],\"eventLoopStats\":{\"min\":76,\"max\":30006,\"num\":3,\"sum\":60013}}}"}
2025-03-14T20:12:37.741619+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741983157741,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T20:14:37.797551+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741983277797,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2779471872,\"uptime\":1803006.27,\"totalMem\":4018159616,\"loadavg\":[0.04,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22173140,\"nice\":14030,\"sys\":2921680,\"idle\":1773512270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22192330,\"nice\":13850,\"sys\":2930240,\"idle\":1773211350,\"irq\":0}}],\"eventLoopStats\":{\"min\":49,\"max\":30008,\"num\":3,\"sum\":60030}}}"}
2025-03-14T20:14:37.797621+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741983277797,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T20:15:36.404977+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741983336404,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T20:15:36.406398+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741983336406,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T20:16:37.801616+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741983397801,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845278208,\"uptime\":1803126.28,\"totalMem\":4018159616,\"loadavg\":[0.08,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22174240,\"nice\":14030,\"sys\":2921840,\"idle\":1773630840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22193360,\"nice\":13850,\"sys\":2930390,\"idle\":1773329810,\"irq\":0}}],\"eventLoopStats\":{\"min\":38,\"max\":30000,\"num\":3,\"sum\":60000}}}"}
2025-03-14T20:16:37.801642+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741983397801,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T20:20:37.414923+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741983637414,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T20:20:37.416566+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741983637416,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T20:20:37.837550+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741983637837,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841321472,\"uptime\":1803366.31,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22176700,\"nice\":14030,\"sys\":2922090,\"idle\":1773868090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22195180,\"nice\":13850,\"sys\":2930700,\"idle\":1773566860,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30005,\"num\":13,\"sum\":59997}}}"}
2025-03-14T20:20:37.837665+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741983637837,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T20:22:37.881578+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741983757881,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2831327232,\"uptime\":1803486.36,\"totalMem\":4018159616,\"loadavg\":[0.06,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22177970,\"nice\":14030,\"sys\":2922280,\"idle\":1773986380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22196570,\"nice\":13850,\"sys\":2930870,\"idle\":1773685110,\"irq\":0}}],\"eventLoopStats\":{\"min\":88,\"max\":30008,\"num\":3,\"sum\":60026}}}"}
2025-03-14T20:22:37.881630+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741983757881,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T20:23:37.901592+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741983817901,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2830188544,\"uptime\":1803546.38,\"totalMem\":4018159616,\"loadavg\":[0.02,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22178610,\"nice\":14030,\"sys\":2922350,\"idle\":1774045670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22197150,\"nice\":13850,\"sys\":2930930,\"idle\":1773744450,\"irq\":0}}],\"eventLoopStats\":{\"min\":69,\"max\":30023,\"num\":3,\"sum\":60019}}}"}
2025-03-14T20:23:37.901659+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741983817901,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T20:31:38.065555+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741984298065,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2879299584,\"uptime\":1804026.54,\"totalMem\":4018159616,\"loadavg\":[0.09,0.12,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22208060,\"nice\":14030,\"sys\":2924240,\"idle\":1774493530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22223390,\"nice\":13850,\"sys\":2932400,\"idle\":1774195610,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29943,\"num\":13,\"sum\":60013}}}"}
2025-03-14T20:31:38.065621+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741984298065,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T20:37:38.197566+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741984658197,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2877345792,\"uptime\":1804386.67,\"totalMem\":4018159616,\"loadavg\":[0.04,0.06,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22211250,\"nice\":14030,\"sys\":2924740,\"idle\":1774848950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22226300,\"nice\":13850,\"sys\":2932830,\"idle\":1774551190,\"irq\":0}}],\"eventLoopStats\":{\"min\":67,\"max\":30020,\"num\":3,\"sum\":60026}}}"}
2025-03-14T20:37:38.197617+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741984658197,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T20:38:38.225566+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741984718225,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2891132928,\"uptime\":1804446.7,\"totalMem\":4018159616,\"loadavg\":[0.01,0.05,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22211670,\"nice\":14030,\"sys\":2924820,\"idle\":1774908230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22226710,\"nice\":13850,\"sys\":2932910,\"idle\":1774610560,\"irq\":0}}],\"eventLoopStats\":{\"min\":60,\"max\":30013,\"num\":3,\"sum\":60028}}}"}
2025-03-14T20:38:38.225600+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741984718225,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T20:39:38.257558+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741984778257,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2889920512,\"uptime\":1804506.73,\"totalMem\":4018159616,\"loadavg\":[0,0.04,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22212060,\"nice\":14030,\"sys\":2924870,\"idle\":1774967640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22227420,\"nice\":13850,\"sys\":2932960,\"idle\":1774669880,\"irq\":0}}],\"eventLoopStats\":{\"min\":44,\"max\":30006,\"num\":3,\"sum\":60029}}}"}
2025-03-14T20:39:38.257608+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741984778257,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T20:42:38.341614+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741984958341,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2882609152,\"uptime\":1804686.82,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22214090,\"nice\":14030,\"sys\":2925080,\"idle\":1775145430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22228990,\"nice\":13850,\"sys\":2933150,\"idle\":1774847940,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30030,\"num\":3,\"sum\":60030}}}"}
2025-03-14T20:42:38.341658+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741984958341,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T20:45:42.510209+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741985142510,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T20:45:42.511719+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741985142511,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T20:46:38.457604+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741985198457,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2880704512,\"uptime\":1804926.93,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22216130,\"nice\":14030,\"sys\":2925350,\"idle\":1775382600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22230790,\"nice\":13850,\"sys\":2933470,\"idle\":1775085090,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29996,\"num\":13,\"sum\":60024}}}"}
2025-03-14T20:46:38.457653+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741985198457,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T20:47:38.477589+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741985258477,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2880536576,\"uptime\":1804986.95,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22216780,\"nice\":14030,\"sys\":2925440,\"idle\":1775441870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22231140,\"nice\":13850,\"sys\":2933550,\"idle\":1775144400,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30016,\"num\":3,\"sum\":60018}}}"}
2025-03-14T20:47:38.477660+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741985258477,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T20:49:38.525836+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741985378525,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2880692224,\"uptime\":1805107,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22217810,\"nice\":14030,\"sys\":2925560,\"idle\":1775560520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22231890,\"nice\":13850,\"sys\":2933720,\"idle\":1775263130,\"irq\":0}}],\"eventLoopStats\":{\"min\":21,\"max\":30030,\"num\":3,\"sum\":60021}}}"}
2025-03-14T20:49:38.525840+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741985378525,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T20:50:43.547147+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741985443547,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T20:50:43.548576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741985443548,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T20:52:38.597544+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741985558597,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2891972608,\"uptime\":1805287.07,\"totalMem\":4018159616,\"loadavg\":[0.08,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22219410,\"nice\":14030,\"sys\":2925780,\"idle\":1775738230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22233530,\"nice\":13850,\"sys\":2934000,\"idle\":1775440840,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30030,\"num\":3,\"sum\":60025}}}"}
2025-03-14T20:52:38.597661+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741985558597,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T20:55:38.645530+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741985738645,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2894311424,\"uptime\":1805467.12,\"totalMem\":4018159616,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22221050,\"nice\":14030,\"sys\":2926060,\"idle\":1775916230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22234850,\"nice\":13850,\"sys\":2934270,\"idle\":1775618830,\"irq\":0}}],\"eventLoopStats\":{\"min\":45,\"max\":30005,\"num\":3,\"sum\":60029}}}"}
2025-03-14T20:55:38.645652+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741985738645,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:00:45.564648+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986045564,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T21:00:45.566094+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986045566,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Redis client ready"}
2025-03-14T21:03:38.789535+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986218789,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2890452992,\"uptime\":1805947.26,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22224430,\"nice\":14030,\"sys\":2926660,\"idle\":1776391220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22238600,\"nice\":13850,\"sys\":2934810,\"idle\":1776093450,\"irq\":0}}],\"eventLoopStats\":{\"min\":39,\"max\":30023,\"num\":3,\"sum\":60018}}}"}
2025-03-14T21:03:38.789663+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986218789,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:04:38.817563+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986278817,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2890235904,\"uptime\":1806007.29,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22224840,\"nice\":14030,\"sys\":2926720,\"idle\":1776450550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22239170,\"nice\":13850,\"sys\":2934870,\"idle\":1776152800,\"irq\":0}}],\"eventLoopStats\":{\"min\":43,\"max\":30003,\"num\":3,\"sum\":60029}}}"}
2025-03-14T21:04:38.817659+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986278817,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:07:38.905553+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986458905,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2890022912,\"uptime\":1806187.38,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22226760,\"nice\":14030,\"sys\":2926900,\"idle\":1776628510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22240840,\"nice\":13850,\"sys\":2935090,\"idle\":1776330710,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30030,\"num\":3,\"sum\":60030}}}"}
2025-03-14T21:07:38.905624+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986458905,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:08:38.929557+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986518929,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2890031104,\"uptime\":1806247.4,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22227170,\"nice\":14030,\"sys\":2926960,\"idle\":1776687920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22241330,\"nice\":13850,\"sys\":2935140,\"idle\":1776390020,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30029,\"num\":3,\"sum\":60023}}}"}
2025-03-14T21:08:38.929606+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986518929,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:10:29.323103+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986629322,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-reporting'"}
2025-03-14T21:10:29.323159+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629323,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:10:29.071Z\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"name\":\"Yiyuan Xing\",\"email\":\"yxing@salesforce.com\"},\"incident\":{\"id\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"slackChannel\":{\"id\":\"C08HSER3XJR\",\"name\":\"icc-73031797\"},\"subject\":\"Multiple servcies missing Argus metric in us-west-2\",\"description\":\"Support case in TOC channel - https://salesforce-internal.slack.com/archives/CPCCX31PW/p1741930445824479\",\"detectedTime\":\"2025-03-14T19:32:47.423Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T19:32:47.423Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:32:47.423Z\",\"modifiedAt\":\"2025-03-14T19:32:47.423Z\",\"createdBy\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"modifiedBy\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"id\":\"2535f041-0687-43c3-a044-9f55d7800422\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T19:32:47.423Z\",\"scrumTeamId\":\"a00EE000008qhmNYAQ\",\"team\":\"CP CE-CloudInfra-TOC\",\"caseNumber\":\"73031797\",\"caseRecordId\":\"500EE00001TtvFnYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/y8waAtEnK6Lz\",\"engagedAt\":\"2025-03-14T21:10:28.889Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:32:54.793Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T19:32:47.423Z\",\"modifiedAt\":\"2025-03-14T19:32:47.423Z\",\"createdBy\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"modifiedBy\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"id\":\"2535f041-0687-43c3-a044-9f55d7800422\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T21:10:28.889Z\"]},\"requestId\":\"9cceba12-980f-4944-d79e-5b1c8c3fea72\",\"client\":\"icc-slack-app\"}"}
2025-03-14T21:10:29.323160+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629323,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T21:10:29.323240+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629323,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T21:10:29.323311+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986629323,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:10:29.323327+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629322,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: e6a34303-ce77-4541-b86d-01d124c389ec"}
2025-03-14T21:10:29.323327+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629323,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: e6a34303-ce77-4541-b86d-01d124c389ec - icc-incident-updated"}
2025-03-14T21:10:29.323328+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986629323,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-incident-updated is now being processed."}
2025-03-14T21:10:29.324609+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629323,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: e6a34303-ce77-4541-b86d-01d124c389ec - value: [object Promise]"}
2025-03-14T21:10:29.324636+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629324,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId SVMAAAGLjRr and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,117,112,100,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,49,58,49,48,58,50,57,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T21:10:29.071Z\\\",\\\"user\\\":{\\\"id\\\":\\\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\\\",\\\"gusUserId\\\":\\\"005EE000001Icr3YAC\\\",\\\"slackUserId\\\":\\\"U02GZQQDFST\\\",\\\"name\\\":\\\"Yiyuan Xing\\\",\\\"email\\\":\\\"yxing@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"e6a34303-ce77-4541-b86d-01d124c389ec\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HSER3XJR\\\",\\\"name\\\":\\\"icc-73031797\\\"},\\\"subject\\\":\\\"Multiple servcies missing 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2025-03-14T21:10:29.324645+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629324,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: SVMAAAGLjRr"}
2025-03-14T21:10:29.324668+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629324,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-incident-updated and docId SVMAAAGLjRr"}
2025-03-14T21:10:29.324668+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629324,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentUpdated for id e6a34303-ce77-4541-b86d-01d124c389ec and docId SVMAAAGLjRr"}
2025-03-14T21:10:29.519032+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629324,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: e6a34303-ce77-4541-b86d-01d124c389ec-incident-info"}
2025-03-14T21:10:29.519033+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629325,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: e6a34303-ce77-4541-b86d-01d124c389ec-gus-casenumber - value: [object Promise]"}
2025-03-14T21:10:29.519034+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629518,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: e6a34303-ce77-4541-b86d-01d124c389ec"}
2025-03-14T21:10:29.519268+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986629519,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-reporting'"}
2025-03-14T21:10:29.519546+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629519,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:10:29.377Z\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"name\":\"Yiyuan Xing\",\"email\":\"yxing@salesforce.com\"},\"incident\":{\"id\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"slackChannel\":{\"id\":\"C08HSER3XJR\",\"name\":\"icc-73031797\"},\"subject\":\"Multiple servcies missing Argus metric in us-west-2\",\"description\":\"Support case in TOC channel - https://salesforce-internal.slack.com/archives/CPCCX31PW/p1741930445824479\",\"detectedTime\":\"2025-03-14T19:32:47.423Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T19:32:47.423Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:32:47.423Z\",\"modifiedAt\":\"2025-03-14T19:32:47.423Z\",\"createdBy\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"modifiedBy\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"id\":\"2535f041-0687-43c3-a044-9f55d7800422\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T19:32:47.423Z\",\"scrumTeamId\":\"a00EE000008qhmNYAQ\",\"team\":\"CP CE-CloudInfra-TOC\",\"caseNumber\":\"73031797\",\"caseRecordId\":\"500EE00001TtvFnYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/y8waAtEnK6Lz\",\"engagedAt\":\"2025-03-14T21:10:28.889Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:32:54.793Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T19:32:47.423Z\",\"modifiedAt\":\"2025-03-14T19:32:47.423Z\",\"createdBy\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"modifiedBy\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"id\":\"2535f041-0687-43c3-a044-9f55d7800422\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"externalGusId\":null}]}},\"requestId\":\"9cceba12-980f-4944-d79e-5b1c8c3fea72\",\"client\":\"icc-slack-app\"}"}
2025-03-14T21:10:29.519547+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629519,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T21:10:29.519549+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629519,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T21:10:29.519550+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986629519,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:10:29.519550+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629519,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: e6a34303-ce77-4541-b86d-01d124c389ec - icc-incident-updated"}
2025-03-14T21:10:29.519551+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986629519,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-incident-updated is now being processed."}
2025-03-14T21:10:29.519551+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629519,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: e6a34303-ce77-4541-b86d-01d124c389ec - value: [object Promise]"}
2025-03-14T21:10:29.520715+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629520,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId SVMAAAGLjRr and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,117,112,100,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,49,58,49,48,58,50,57,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T21:10:29.377Z\\\",\\\"user\\\":{\\\"id\\\":\\\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\\\",\\\"gusUserId\\\":\\\"005EE000001Icr3YAC\\\",\\\"slackUserId\\\":\\\"U02GZQQDFST\\\",\\\"name\\\":\\\"Yiyuan Xing\\\",\\\"email\\\":\\\"yxing@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"e6a34303-ce77-4541-b86d-01d124c389ec\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HSER3XJR\\\",\\\"name\\\":\\\"icc-73031797\\\"},\\\"subject\\\":\\\"Multiple servcies missing Argus metric in us-west-2\\\",\\\"description\\\":\\\"Support case in TOC channel - https://salesforce-internal.slack.com/archives/CPCCX31PW/p1741930445824479\\\",\\\"detectedTime\\\":\\\"2025-03-14T19:32:47.423Z\\\",\\\"severity\\\":\\\"Sev3\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T19:32:47.423Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T19:32:47.423Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T19:32:47.423Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\\\",\\\"email\\\":\\\"yxing@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Yiyuan Xing\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000001Icr3YAC\\\",\\\"slackUserId\\\":\\\"U02GZQQDFST\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-07-28T00:07:06.309Z\\\",\\\"modifiedAt\\\":\\\"2023-07-28T00:07:06.309Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\\\",\\\"email\\\":\\\"yxing@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Yiyuan Xing\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000001Icr3YAC\\\",\\\"slackUserId\\\":\\\"U02GZQQDFST\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-07-28T00:07:06.309Z\\\",\\\"modifiedAt\\\":\\\"2023-07-28T00:07:06.309Z\\\"},\\\"id\\\":\\\"2535f041-0687-43c3-a044-9f55d7800422\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\\\",\\\"email\\\":\\\"yxing@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Yiyuan Xing\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000001Icr3YAC\\\",\\\"slackUserId\\\":\\\"U02GZQQDFST\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-07-28T00:07:06.309Z\\\",\\\"modifiedAt\\\":\\\"2023-07-28T00:07:06.309Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T19:32:47.423Z\\\",\\\"scrumTeamId\\\":\\\"a00EE000008qhmNYAQ\\\",\\\"team\\\":\\\"CP CE-CloudInfra-TOC\\\",\\\"caseNumber\\\":\\\"73031797\\\",\\\"caseRecordId\\\":\\\"500EE00001TtvFnYAJ\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/y8waAtEnK6Lz\\\",\\\"engagedAt\\\":\\\"2025-03-14T21:10:28.889Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T19:32:54.793Z\\\",\\\"usdResources\\\":[]},\\\"changes\\\":{\\\"roles\\\":{\\\"0\\\":[null,{\\\"createdAt\\\":\\\"2025-03-14T19:32:47.423Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T19:32:47.423Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\\\",\\\"email\\\":\\\"yxing@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Yiyuan Xing\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000001Icr3YAC\\\",\\\"slackUserId\\\":\\\"U02GZQQDFST\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-07-28T00:07:06.309Z\\\",\\\"modifiedAt\\\":\\\"2023-07-28T00:07:06.309Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\\\",\\\"email\\\":\\\"yxing@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Yiyuan Xing\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000001Icr3YAC\\\",\\\"slackUserId\\\":\\\"U02GZQQDFST\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-07-28T00:07:06.309Z\\\",\\\"modifiedAt\\\":\\\"2023-07-28T00:07:06.309Z\\\"},\\\"id\\\":\\\"2535f041-0687-43c3-a044-9f55d7800422\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\\\",\\\"email\\\":\\\"yxing@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Yiyuan Xing\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000001Icr3YAC\\\",\\\"slackUserId\\\":\\\"U02GZQQDFST\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-07-28T00:07:06.309Z\\\",\\\"modifiedAt\\\":\\\"2023-07-28T00:07:06.309Z\\\"},\\\"externalGusId\\\":null}]}},\\\"requestId\\\":\\\"9cceba12-980f-4944-d79e-5b1c8c3fea72\\\",\\\"client\\\":\\\"icc-slack-app\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T21:10:29.377Z\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"name\":\"Yiyuan 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Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"modifiedBy\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"m
2025-03-14T21:10:29.520715+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] odifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"id\":\"2535f041-0687-43c3-a044-9f55d7800422\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"externalGusId\":null}]}},\"requestId\":\"9cceba12-980f-4944-d79e-5b1c8c3fea72\",\"client\":\"icc-slack-app\"},\"encoder\":\"json\",\"eventType\":\"icc-incident-updated\",\"payload\":{\"createdAt\":\"2025-03-14T21:10:29.377Z\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"name\":\"Yiyuan Xing\",\"email\":\"yxing@salesforce.com\"},\"incident\":{\"id\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"slackChannel\":{\"id\":\"C08HSER3XJR\",\"name\":\"icc-73031797\"},\"subject\":\"Multiple servcies missing Argus metric in us-west-2\",\"description\":\"Support case in TOC channel - https://salesforce-internal.slack.com/archives/CPCCX31PW/p1741930445824479\",\"detectedTime\":\"2025-03-14T19:32:47.423Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T19:32:47.423Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:32:47.423Z\",\"modifiedAt\":\"2025-03-14T19:32:47.423Z\",\"createdBy\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"modifiedBy\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"id\":\"2535f041-0687-43c3-a044-9f55d7800422\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T19:32:47.423Z\",\"scrumTeamId\":\"a00EE000008qhmNYAQ\",\"team\":\"CP CE-CloudInfra-TOC\",\"caseNumber\":\"73031797\",\"caseRecordId\":\"500EE00001TtvFnYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/y8waAtEnK6Lz\",\"engagedAt\":\"2025-03-14T21:10:28.889Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:32:54.793Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T19:32:47.423Z\",\"modifiedAt\":\"2025-03-14T19:32:47.423Z\",\"createdBy\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"modifiedBy\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"id\":\"2535f041-0687-43c3-a044-9f55d7800422\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"externalGusId\":null}]}},\"requestId\":\"9cceba12-980f-4944-d79e-5b1c8c3fea72\",\"client\":\"icc-slack-app\"}}"}
2025-03-14T21:10:29.520716+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629520,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: SVMAAAGLjRr"}
2025-03-14T21:10:29.520716+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629520,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-incident-updated and docId SVMAAAGLjRr"}
2025-03-14T21:10:29.520717+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986629520,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentUpdated for id e6a34303-ce77-4541-b86d-01d124c389ec and docId SVMAAAGLjRr"}
2025-03-14T21:10:34.227712+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986634227,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}
2025-03-14T21:10:34.227739+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986634227,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:10:34.178Z\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"name\":\"Yiyuan Xing\",\"email\":\"yxing@salesforce.com\"},\"incident\":{\"id\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"slackChannel\":{\"id\":\"C08HSER3XJR\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtvFnYAJ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T21:10:34.178Z\",\"recordId\":\"500EE00001TtvFnYAJ\",\"incidentId\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"caseNumber\":\"73031797\"},\"changes\":{}}"}
2025-03-14T21:10:34.227740+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986634227,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T21:10:34.227804+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986634227,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T21:10:34.227807+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986634227,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:10:34.227815+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986631991,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event e6a34303-ce77-4541-b86d-01d124c389ec - icc-incident-updated correctly routed"}
2025-03-14T21:10:34.227815+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986634227,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received kafka message with key: e6a34303-ce77-4541-b86d-01d124c389ec"}
2025-03-14T21:10:34.227816+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986634227,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Received JSON event: e6a34303-ce77-4541-b86d-01d124c389ec - icc-gus-response"}
2025-03-14T21:10:34.229021+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986634227,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."}
2025-03-14T21:10:34.229022+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986634227,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: e6a34303-ce77-4541-b86d-01d124c389ec - value: [object Promise]"}
2025-03-14T21:10:34.229027+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986634228,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"Start routing Incident to CI for docId SVMAAAGLjRr and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,49,58,49,48,58,51,52,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T21:10:34.178Z\\\",\\\"user\\\":{\\\"id\\\":\\\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\\\",\\\"gusUserId\\\":\\\"005EE000001Icr3YAC\\\",\\\"slackUserId\\\":\\\"U02GZQQDFST\\\",\\\"name\\\":\\\"Yiyuan Xing\\\",\\\"email\\\":\\\"yxing@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"e6a34303-ce77-4541-b86d-01d124c389ec\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HSER3XJR\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001TtvFnYAJ\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_updated\\\",\\\"timestamp\\\":\\\"2025-03-14T21:10:34.178Z\\\",\\\"recordId\\\":\\\"500EE00001TtvFnYAJ\\\",\\\"incidentId\\\":\\\"e6a34303-ce77-4541-b86d-01d124c389ec\\\",\\\"caseNumber\\\":\\\"73031797\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T21:10:34.178Z\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"name\":\"Yiyuan Xing\",\"email\":\"yxing@salesforce.com\"},\"incident\":{\"id\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"slackChannel\":{\"id\":\"C08HSER3XJR\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtvFnYAJ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T21:10:34.178Z\",\"recordId\":\"500EE00001TtvFnYAJ\",\"incidentId\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"caseNumber\":\"73031797\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T21:10:34.178Z\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"name\":\"Yiyuan Xing\",\"email\":\"yxing@salesforce.com\"},\"incident\":{\"id\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"slackChannel\":{\"id\":\"C08HSER3XJR\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtvFnYAJ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T21:10:34.178Z\",\"recordId\":\"500EE00001TtvFnYAJ\",\"incidentId\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"caseNumber\":\"73031797\"},\"changes\":{}}}"}
2025-03-14T21:10:34.229027+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986634228,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: SVMAAAGLjRr"}
2025-03-14T21:10:34.229028+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986634228,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId SVMAAAGLjRr"}
2025-03-14T21:10:34.229028+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986634228,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id e6a34303-ce77-4541-b86d-01d124c389ec and docId SVMAAAGLjRr"}
2025-03-14T21:10:34.229100+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986634228,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"addGusExportUpdate for incidentId e6a34303-ce77-4541-b86d-01d124c389ec, docId SVMAAAGLjRr, event {\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T21:10:34.178Z\",\"recordId\":\"500EE00001TtvFnYAJ\",\"incidentId\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"caseNumber\":\"73031797\"}"}
2025-03-14T21:10:34.229101+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986634229,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: e6a34303-ce77-4541-b86d-01d124c389ec-gus-casenumber - value: [object Promise]"}
2025-03-14T21:11:38.965563+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986698965,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2892328960,\"uptime\":1806427.44,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22228730,\"nice\":14030,\"sys\":2927170,\"idle\":1776865910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22242940,\"nice\":13850,\"sys\":2935350,\"idle\":1776567950,\"irq\":0}}],\"eventLoopStats\":{\"min\":1,\"max\":30010,\"num\":5,\"sum\":60001}}}"}
2025-03-14T21:11:38.965633+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986698965,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:12:38.969561+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986758969,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2892693504,\"uptime\":1806487.44,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22229050,\"nice\":14030,\"sys\":2927240,\"idle\":1776925330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22243360,\"nice\":13850,\"sys\":2935400,\"idle\":1776627240,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29962,\"num\":7,\"sum\":60003}}}"}
2025-03-14T21:12:38.969620+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986758969,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:16:39.053557+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741986999053,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2892365824,\"uptime\":1806727.53,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22230760,\"nice\":14030,\"sys\":2927460,\"idle\":1777162650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22245050,\"nice\":13850,\"sys\":2935650,\"idle\":1776864490,\"irq\":0}}],\"eventLoopStats\":{\"min\":22,\"max\":30021,\"num\":3,\"sum\":60029}}}"}
2025-03-14T21:16:39.053657+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741986999053,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:18:39.085556+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741987119085,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2893017088,\"uptime\":1806847.56,\"totalMem\":4018159616,\"loadavg\":[0.09,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22231760,\"nice\":14030,\"sys\":2927560,\"idle\":1777281220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22246200,\"nice\":13850,\"sys\":2935780,\"idle\":1776983150,\"irq\":0}}],\"eventLoopStats\":{\"min\":34,\"max\":30027,\"num\":3,\"sum\":60018}}}"}
2025-03-14T21:18:39.085627+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741987119085,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:19:39.105562+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741987179105,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2893295616,\"uptime\":1806907.58,\"totalMem\":4018159616,\"loadavg\":[0.03,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22232210,\"nice\":14030,\"sys\":2927620,\"idle\":1777340570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22246760,\"nice\":13850,\"sys\":2935820,\"idle\":1777042420,\"irq\":0}}],\"eventLoopStats\":{\"min\":41,\"max\":30015,\"num\":3,\"sum\":60018}}}"}
2025-03-14T21:19:39.105610+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741987179105,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:23:39.181605+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741987419181,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2892328960,\"uptime\":1807147.66,\"totalMem\":4018159616,\"loadavg\":[0.07,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22235250,\"nice\":14030,\"sys\":2927900,\"idle\":1777577390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22249280,\"nice\":13850,\"sys\":2936150,\"idle\":1777279240,\"irq\":0}}],\"eventLoopStats\":{\"min\":18,\"max\":30014,\"num\":3,\"sum\":60017}}}"}
2025-03-14T21:23:39.181650+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741987419181,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:29:39.317559+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741987779317,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2891825152,\"uptime\":1807507.79,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22237910,\"nice\":14030,\"sys\":2928390,\"idle\":1777933440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22252240,\"nice\":13850,\"sys\":2936570,\"idle\":1777635200,\"irq\":0}}],\"eventLoopStats\":{\"min\":30004,\"max\":30024,\"num\":2,\"sum\":60028}}}"}
2025-03-14T21:29:39.317653+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741987779317,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:30:39.317564+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741987839317,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2898440192,\"uptime\":1807567.79,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22238350,\"nice\":14030,\"sys\":2928460,\"idle\":1777992660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22252890,\"nice\":13850,\"sys\":2936630,\"idle\":1777694450,\"irq\":0}}],\"eventLoopStats\":{\"min\":29954,\"max\":30047,\"num\":2,\"sum\":60001}}}"}
2025-03-14T21:30:39.317677+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741987839317,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:32:39.345586+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741987959345,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2898251776,\"uptime\":1807687.82,\"totalMem\":4018159616,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22239040,\"nice\":14030,\"sys\":2928620,\"idle\":1778111480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22253810,\"nice\":13850,\"sys\":2936810,\"idle\":1777812830,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29937,\"num\":14,\"sum\":60015}}}"}
2025-03-14T21:32:39.345622+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741987959345,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:37:39.445569+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741988259445,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2897317888,\"uptime\":1807987.92,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22241440,\"nice\":14030,\"sys\":2929030,\"idle\":1778407960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22256240,\"nice\":13850,\"sys\":2937190,\"idle\":1778109520,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29926,\"num\":13,\"sum\":60016}}}"}
2025-03-14T21:37:39.445672+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741988259445,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:38:39.449590+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741988319449,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2897330176,\"uptime\":1808047.92,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22241940,\"nice\":14030,\"sys\":2929090,\"idle\":1778467290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22256550,\"nice\":13850,\"sys\":2937240,\"idle\":1778168910,\"irq\":0}}],\"eventLoopStats\":{\"min\":73,\"max\":30030,\"num\":3,\"sum\":60003}}}"}
2025-03-14T21:38:39.449630+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741988319449,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:46:39.617558+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741988799617,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2895056896,\"uptime\":1808528.09,\"totalMem\":4018159616,\"loadavg\":[0.04,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22245480,\"nice\":14030,\"sys\":2929640,\"idle\":1778942070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22260330,\"nice\":13850,\"sys\":2937820,\"idle\":1778643480,\"irq\":0}}],\"eventLoopStats\":{\"min\":33,\"max\":30028,\"num\":3,\"sum\":60015}}}"}
2025-03-14T21:46:39.617671+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741988799617,"pid":30,"hostname":"dyno-4042cad1-7496-49e2-96d0-60ed281d9da4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:50:01.487541+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] 
2025-03-14T21:50:01.487550+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] > icc-reporting@1.23.2 start
2025-03-14T21:50:01.487551+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] > node build/server
2025-03-14T21:50:01.487551+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] 
2025-03-14T21:50:01.651925+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741989001651,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Metrics Kafka Producer enabled for LOGS metrics"}
2025-03-14T21:50:01.652464+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001652,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Initializing Kafka Connection with the following configurations:"}
2025-03-14T21:50:01.652510+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001652,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"}
2025-03-14T21:50:01.652562+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001652,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Using SSL Endpoints for Kafka"}
2025-03-14T21:50:01.652863+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001652,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Successfully wrote Kafka SSL Certificates to files"}
2025-03-14T21:50:01.653016+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001652,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Using SSL Configuration for Kafka Connection"}
2025-03-14T21:50:01.653516+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001653,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is initializing..."}
2025-03-14T21:50:01.653543+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001653,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"}
2025-03-14T21:50:01.653871+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001653,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Initializing Kafka Connection with the following configurations:"}
2025-03-14T21:50:01.653890+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001653,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"}
2025-03-14T21:50:01.653930+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001653,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Using SSL Endpoints for Kafka"}
2025-03-14T21:50:01.654122+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001654,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Successfully wrote Kafka SSL Certificates to files"}
2025-03-14T21:50:01.654181+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001654,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Using SSL Configuration for Kafka Connection"}
2025-03-14T21:50:01.654358+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741989001654,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Metrics Kafka Producer enabled for LOGS metrics connected false"}
2025-03-14T21:50:01.654409+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741989001654,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Metrics Kafka Producer enabled for LOGS metrics at metrics"}
2025-03-14T21:50:01.869616+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741989001869,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Metrics Kafka Producer enabled for Heartbeat"}
2025-03-14T21:50:01.869825+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001869,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is initializing..."}
2025-03-14T21:50:01.869861+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001869,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"}
2025-03-14T21:50:01.869998+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741989001869,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Metrics Kafka Producer enabled for Heartbeat connected false"}
2025-03-14T21:50:01.870082+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741989001870,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Metrics Kafka Producer enabled for Heartbeat at metrics"}
2025-03-14T21:50:01.918095+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741989001917,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.initKafkaProducer] Kafka Producer enabled for metrics Annotations"}
2025-03-14T21:50:01.918298+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001918,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is initializing..."}
2025-03-14T21:50:01.918324+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001918,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"}
2025-03-14T21:50:01.920441+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741989001920,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.initKafkaProducer] Kafka Producer enabled for metrics Annotations"}
2025-03-14T21:50:01.920474+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741989001920,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.initKafkaProducer] Kafka Producer enabled for metrics Annotations connected false"}
2025-03-14T21:50:01.920532+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741989001920,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.initKafkaProducer] Kafka Producer enabled for metrics Annotations at metrics"}
2025-03-14T21:50:01.920532+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001920,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Initiating heartbeat for icc-reporting every 60 seconds"}
2025-03-14T21:50:01.920533+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001920,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Initiating Log Metric Latency heartbeat for icc-reporting disabled"}
2025-03-14T21:50:01.920554+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001920,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Initiating Kafka Metric Latency heartbeat for icc-reporting enabled"}
2025-03-14T21:50:01.922572+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001922,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Heroku specific TLS options added"}
2025-03-14T21:50:01.954708+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001954,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"RedisService: constructor, connecting to common redis..."}
2025-03-14T21:50:01.957071+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001956,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"RedisService: constructor, connecting to common redis..."}
2025-03-14T21:50:01.957165+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001957,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is initializing..."}
2025-03-14T21:50:01.957196+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001957,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"}
2025-03-14T21:50:01.964422+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001964,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"RedisService: constructor, connecting to common redis..."}
2025-03-14T21:50:01.964505+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001964,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Initializing Kafka Connection with the following configurations:"}
2025-03-14T21:50:01.964527+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001964,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"}
2025-03-14T21:50:01.964629+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001964,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Using SSL Endpoints for Kafka"}
2025-03-14T21:50:01.964865+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001964,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Successfully wrote Kafka SSL Certificates to files"}
2025-03-14T21:50:01.964896+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001964,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Using SSL Configuration for Kafka Connection"}
2025-03-14T21:50:01.965116+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001965,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is initializing..."}
2025-03-14T21:50:01.965146+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001965,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"}
2025-03-14T21:50:01.965147+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001965,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Consumer Group ID: icc-reporting"}
2025-03-14T21:50:01.965147+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001965,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Topic(s): incident"}
2025-03-14T21:50:01.965415+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001965,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer with group ID: icc-reporting is connecting to topic(s): 'incident'"}
2025-03-14T21:50:01.987192+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] Server is running at 3008
2025-03-14T21:50:01.988242+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] undefined
2025-03-14T21:50:01.989949+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001989,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is ready"}
2025-03-14T21:50:01.990274+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001990,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is ready"}
2025-03-14T21:50:01.990592+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001990,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is ready"}
2025-03-14T21:50:01.991378+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001991,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is ready"}
2025-03-14T21:50:01.994592+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001994,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T21:50:01.997165+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989001997,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-14T21:50:02.001576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989002001,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer with group ID: icc-reporting: is ready and subscribed to topic(s): incident"}
2025-03-14T21:51:01.954023+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741989061953,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2933354496,\"uptime\":1808790.43,\"totalMem\":4018159616,\"loadavg\":[0.03,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22250690,\"nice\":14030,\"sys\":2931340,\"idle\":1779195950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22265310,\"nice\":13850,\"sys\":2939590,\"idle\":1778896990,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29928,\"num\":1462,\"sum\":59924}}}"}
2025-03-14T21:51:01.954685+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989061954,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:55:02.033613+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741989302033,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2932654080,\"uptime\":1809030.51,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22253310,\"nice\":14030,\"sys\":2931580,\"idle\":1779432990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22268380,\"nice\":13850,\"sys\":2939900,\"idle\":1779133830,\"irq\":0}}],\"eventLoopStats\":{\"min\":108,\"max\":30030,\"num\":3,\"sum\":60029}}}"}
2025-03-14T21:55:02.033781+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989302033,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:55:02.270130+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989302270,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T21:55:02.271779+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989302271,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-14T21:56:02.053653+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741989362053,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2932404224,\"uptime\":1809090.53,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22253730,\"nice\":14030,\"sys\":2931660,\"idle\":1779492290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22268830,\"nice\":13850,\"sys\":2939960,\"idle\":1779193140,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29911,\"num\":13,\"sum\":60017}}}"}
2025-03-14T21:56:02.053767+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989362053,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T21:59:02.141585+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741989542141,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2930888704,\"uptime\":1809270.62,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22254980,\"nice\":14030,\"sys\":2931860,\"idle\":1779670510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22270370,\"nice\":13850,\"sys\":2940180,\"idle\":1779371190,\"irq\":0}}],\"eventLoopStats\":{\"min\":45,\"max\":30026,\"num\":3,\"sum\":60029}}}"}
2025-03-14T21:59:02.141684+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741989542141,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:09:02.405580+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741990142405,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2929610752,\"uptime\":1809870.88,\"totalMem\":4018159616,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22261940,\"nice\":14030,\"sys\":2932500,\"idle\":1780263580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22276100,\"nice\":13850,\"sys\":2940820,\"idle\":1779964450,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30030,\"num\":3,\"sum\":60021}}}"}
2025-03-14T22:09:02.405668+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741990142405,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:15:06.569214+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741990506569,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T22:15:06.570948+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741990506570,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-14T22:19:02.629581+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741990742629,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2931105792,\"uptime\":1810471.1,\"totalMem\":4018159616,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22266920,\"nice\":14030,\"sys\":2933090,\"idle\":1780856700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22280630,\"nice\":13850,\"sys\":2941380,\"idle\":1780557700,\"irq\":0}}],\"eventLoopStats\":{\"min\":60,\"max\":30010,\"num\":3,\"sum\":60026}}}"}
2025-03-14T22:19:02.629672+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741990742629,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:20:02.657576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741990802657,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2930483200,\"uptime\":1810531.13,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22267320,\"nice\":14030,\"sys\":2933130,\"idle\":1780916070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22281080,\"nice\":13850,\"sys\":2941440,\"idle\":1780617060,\"irq\":0}}],\"eventLoopStats\":{\"min\":44,\"max\":30029,\"num\":3,\"sum\":60030}}}"}
2025-03-14T22:20:02.657700+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741990802657,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:24:02.741600+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991042741,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2930540544,\"uptime\":1810771.22,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22269420,\"nice\":14030,\"sys\":2933430,\"idle\":1781152820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22283170,\"nice\":13850,\"sys\":2941720,\"idle\":1780853980,\"irq\":0}}],\"eventLoopStats\":{\"min\":17,\"max\":30007,\"num\":3,\"sum\":60029}}}"}
2025-03-14T22:24:02.741673+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991042741,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:30:09.309489+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991409309,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T22:30:09.311123+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991409311,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-14T22:35:03.017587+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991703017,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2926129152,\"uptime\":1811431.49,\"totalMem\":4018159616,\"loadavg\":[0.08,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22274950,\"nice\":14030,\"sys\":2934140,\"idle\":1781805400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22288640,\"nice\":13850,\"sys\":2942450,\"idle\":1781506500,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30029,\"num\":3,\"sum\":60016}}}"}
2025-03-14T22:35:03.017654+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991703017,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:39:43.095184+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991983095,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"}
2025-03-14T22:39:43.095335+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991983095,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-to-generate' for consumer group='icc-reporting'"}
2025-03-14T22:39:43.095360+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991983095,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:43.045Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"\",\"additionalJoiningInfo\":\"\",\"isManaged\":true}}"}
2025-03-14T22:39:43.095411+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991983095,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"}
2025-03-14T22:39:43.095424+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991983095,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"}
2025-03-14T22:39:43.095507+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991983095,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:39:43.095508+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991983095,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: 13dc682c-7922-45ef-a32c-698d7df872fd - icc-bridge-to-generate"}
2025-03-14T22:39:43.095524+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991983095,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event type icc-bridge-to-generate is not consumed by icc-reporting."}
2025-03-14T22:39:43.095549+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991983095,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event 13dc682c-7922-45ef-a32c-698d7df872fd - icc-bridge-to-generate correctly routed"}
2025-03-14T22:39:43.259393+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991983259,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"}
2025-03-14T22:39:43.259541+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991983259,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-created' for consumer group='icc-reporting'"}
2025-03-14T22:39:43.259601+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991983259,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:43.210Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"eventObj\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741991981,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741991981386,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0}}"}
2025-03-14T22:39:43.259635+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991983259,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-created\"}}"}
2025-03-14T22:39:43.259698+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991983259,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-created\"}}"}
2025-03-14T22:39:43.259812+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991983259,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:39:43.259814+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991983259,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: 13dc682c-7922-45ef-a32c-698d7df872fd - icc-slack-channel-created"}
2025-03-14T22:39:43.259830+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991983259,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event type icc-slack-channel-created is not consumed by icc-reporting."}
2025-03-14T22:39:43.259874+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991983259,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event 13dc682c-7922-45ef-a32c-698d7df872fd - icc-slack-channel-created correctly routed"}
2025-03-14T22:39:46.115627+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991986115,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"}
2025-03-14T22:39:46.115801+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991986115,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-created' for consumer group='icc-reporting'"}
2025-03-14T22:39:46.115802+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991986115,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:45.763Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\"}}"}
2025-03-14T22:39:46.115853+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991986115,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"}
2025-03-14T22:39:46.115909+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991986115,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"}
2025-03-14T22:39:46.116039+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991986115,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:39:46.116040+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991986115,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: 13dc682c-7922-45ef-a32c-698d7df872fd - icc-report-created"}
2025-03-14T22:39:46.116044+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991986116,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event with type icc-report-created is now being processed."}
2025-03-14T22:39:46.116278+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991986116,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 13dc682c-7922-45ef-a32c-698d7df872fd - value: [object Promise]"}
2025-03-14T22:39:46.117401+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991986117,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Start routing Incident to CI for docId BVDAAAyfe3C and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,45,99,114,101,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,50,58,51,57,58,52,53,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,105,110,103]}}],\"key\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T22:39:45.763Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"13dc682c-7922-45ef-a32c-698d7df872fd\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08J53JAZRP\\\",\\\"name\\\":\\\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\\\"},\\\"subject\\\":\\\"New Splunk logins are failing\\\",\\\"description\\\":\\\"New logins are failing to Splunk, existing logins are fine.\\\\n\\\\nCase created using .case by @Nikita Aggarwal in #sr\\\",\\\"detectedTime\\\":\\\"2025-03-14T22:38:07.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"New\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T22:39:39.514Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T22:39:39.514Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"\\\",\\\"caseRecordId\\\":\\\"\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"\\\",\\\"engagedAt\\\":\\\"\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"gusExportTimestamp\\\":\\\"\\\"},\\\"eventObj\\\":{\\\"link\\\":\\\"https://salesforce.quip.com/EIBtAXc0Mpy9\\\"}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T22:39:45.763Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\"}},\"encoder\":\"json\",\"eventType\":\"icc-report-created\",\"payload\":{\"createdAt\":\"2025-03-14T22:39:45.763Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\"}}}"}
2025-03-14T22:39:46.117402+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991986117,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: BVDAAAyfe3C"}
2025-03-14T22:39:46.117402+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991986117,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"routeEventJson for icc-report-created and docId BVDAAAyfe3C"}
2025-03-14T22:39:46.117460+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991986117,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event 13dc682c-7922-45ef-a32c-698d7df872fd - icc-report-created correctly routed"}
2025-03-14T22:39:52.764008+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992763,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"}
2025-03-14T22:39:52.764375+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991992764,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-reporting'"}
2025-03-14T22:39:52.764469+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992764,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:52.231Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:39:39.514Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:39:47.535Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:39:39.514Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T22:39:52.059Z\"]},\"requestId\":\"7b00e604-1521-250c-9ac2-95803cda007d\",\"client\":\"quantumks2s\"}"}
2025-03-14T22:39:52.764472+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992764,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T22:39:52.764509+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992764,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T22:39:52.764627+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991992764,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:39:52.764724+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992764,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: 13dc682c-7922-45ef-a32c-698d7df872fd - icc-incident-updated"}
2025-03-14T22:39:52.764749+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991992764,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event with type icc-incident-updated is now being processed."}
2025-03-14T22:39:52.764909+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992764,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 13dc682c-7922-45ef-a32c-698d7df872fd - value: [object Promise]"}
2025-03-14T22:39:52.765000+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992764,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"}
2025-03-14T22:39:52.765267+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991992765,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-reporting'"}
2025-03-14T22:39:52.765384+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992765,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:52.525Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:39:39.514Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:39:47.535Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:39:39.514Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core 1P\"]}},\"requestId\":\"7b00e604-1521-250c-9ac2-95803cda007d\",\"client\":\"quantumks2s\"}"}
2025-03-14T22:39:52.765688+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992765,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T22:39:52.765689+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992765,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T22:39:52.765689+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991992765,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:39:52.765690+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992765,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: 13dc682c-7922-45ef-a32c-698d7df872fd - icc-incident-updated"}
2025-03-14T22:39:52.765690+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991992765,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event with type icc-incident-updated is now being processed."}
2025-03-14T22:39:52.765691+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992765,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 13dc682c-7922-45ef-a32c-698d7df872fd - value: [object Promise]"}
2025-03-14T22:39:52.767495+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992765,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Start routing Incident to CI for docId BVDAAAyfe3C and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,117,112,100,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,50,58,51,57,58,53,50,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T22:39:52.231Z\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"name\\\":\\\"SiteReliability\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"13dc682c-7922-45ef-a32c-698d7df872fd\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08J53JAZRP\\\",\\\"name\\\":\\\"icc-73036099\\\"},\\\"subject\\\":\\\"New Splunk logins are 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2025-03-14T22:39:52.767496+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992766,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: BVDAAAyfe3C"}
2025-03-14T22:39:52.767496+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992766,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"routeEventJson for icc-incident-updated and docId BVDAAAyfe3C"}
2025-03-14T22:39:52.767497+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992766,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentUpdated for id 13dc682c-7922-45ef-a32c-698d7df872fd and docId BVDAAAyfe3C"}
2025-03-14T22:39:52.767498+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992766,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: 13dc682c-7922-45ef-a32c-698d7df872fd-incident-info"}
2025-03-14T22:39:52.767538+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992767,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Start routing Incident to CI for docId BVDAAAyfe3C and event 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Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:39:4
2025-03-14T22:39:52.767538+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] 7.535Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:39:39.514Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core 1P\"]}},\"requestId\":\"7b00e604-1521-250c-9ac2-95803cda007d\",\"client\":\"quantumks2s\"},\"encoder\":\"json\",\"eventType\":\"icc-incident-updated\",\"payload\":{\"createdAt\":\"2025-03-14T22:39:52.525Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:39:39.514Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:39:47.535Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:39:39.514Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core 1P\"]}},\"requestId\":\"7b00e604-1521-250c-9ac2-95803cda007d\",\"client\":\"quantumks2s\"}}"}
2025-03-14T22:39:52.767539+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992767,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: BVDAAAyfe3C"}
2025-03-14T22:39:52.767539+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992767,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"routeEventJson for icc-incident-updated and docId BVDAAAyfe3C"}
2025-03-14T22:39:52.767539+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992767,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentUpdated for id 13dc682c-7922-45ef-a32c-698d7df872fd and docId BVDAAAyfe3C"}
2025-03-14T22:39:52.767540+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992767,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: 13dc682c-7922-45ef-a32c-698d7df872fd-incident-info"}
2025-03-14T22:39:52.767540+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992767,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 13dc682c-7922-45ef-a32c-698d7df872fd-gus-casenumber - value: [object Promise]"}
2025-03-14T22:39:52.769352+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991992768,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 13dc682c-7922-45ef-a32c-698d7df872fd-gus-casenumber - value: [object Promise]"}
2025-03-14T22:39:57.507813+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991997507,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"}
2025-03-14T22:39:57.507966+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991997507,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}
2025-03-14T22:39:57.507968+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991997507,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:57.458Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu4uHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:39:57.458Z\",\"recordId\":\"500EE00001Tu4uHYAR\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"73036099\"},\"changes\":{}}"}
2025-03-14T22:39:57.508002+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991997507,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T22:39:57.508070+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991997508,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T22:39:57.508187+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991997508,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:39:57.508280+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991997508,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: 13dc682c-7922-45ef-a32c-698d7df872fd - icc-gus-response"}
2025-03-14T22:39:57.508480+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991997508,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."}
2025-03-14T22:39:57.508481+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991997508,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 13dc682c-7922-45ef-a32c-698d7df872fd - value: [object Promise]"}
2025-03-14T22:39:57.509541+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991997509,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Start routing Incident to CI for docId BVDAAAyfe3C and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,50,58,51,57,58,53,55,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T22:39:57.458Z\\\",\\\"user\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"name\\\":\\\"SiteReliability\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"13dc682c-7922-45ef-a32c-698d7df872fd\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08J53JAZRP\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001Tu4uHYAR\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_updated\\\",\\\"timestamp\\\":\\\"2025-03-14T22:39:57.458Z\\\",\\\"recordId\\\":\\\"500EE00001Tu4uHYAR\\\",\\\"incidentId\\\":\\\"13dc682c-7922-45ef-a32c-698d7df872fd\\\",\\\"caseNumber\\\":\\\"73036099\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T22:39:57.458Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu4uHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:39:57.458Z\",\"recordId\":\"500EE00001Tu4uHYAR\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"73036099\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T22:39:57.458Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu4uHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:39:57.458Z\",\"recordId\":\"500EE00001Tu4uHYAR\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"73036099\"},\"changes\":{}}}"}
2025-03-14T22:39:57.509542+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991997509,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: BVDAAAyfe3C"}
2025-03-14T22:39:57.509543+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991997509,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId BVDAAAyfe3C"}
2025-03-14T22:39:57.509567+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991997509,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id 13dc682c-7922-45ef-a32c-698d7df872fd and docId BVDAAAyfe3C"}
2025-03-14T22:39:57.509568+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991997509,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd, docId BVDAAAyfe3C, event {\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:39:57.458Z\",\"recordId\":\"500EE00001Tu4uHYAR\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"73036099\"}"}
2025-03-14T22:39:57.509642+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991997509,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 13dc682c-7922-45ef-a32c-698d7df872fd-gus-casenumber - value: [object Promise]"}
2025-03-14T22:39:57.510555+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741991997510,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd, docId BVDAAAyfe3C, caseNumber 73036099"}
2025-03-14T22:39:57.510556+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741991997510,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event 13dc682c-7922-45ef-a32c-698d7df872fd - icc-gus-response correctly routed"}
2025-03-14T22:40:52.026387+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992052026,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"}
2025-03-14T22:40:52.026634+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741992052026,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-reporting'"}
2025-03-14T22:40:52.026675+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992052026,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:40:52.014Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:39:58.538Z\"},\"eventObj\":{\"ok\":true,\"id\":\"ea41d995-65bc-43b6-9ac0-fe20e976dac8\",\"serviceId\":\"PM846U4\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: New Splunk logins are failing\\nSeverity: Sev2\\nSlack Channel: #icc-73036099\\nBridge URL: https://meet.google.com/sxx-yusz-kyr\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\\nAdditional Details: \",\"incidentSubject\":\"New Splunk logins are failing\",\"incidentDescription\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\"},\"requestId\":\"0086d127-f35e-c3bb-b421-f42c9efa27ee\",\"client\":\"icc-slack-app\"}"}
2025-03-14T22:40:52.026718+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992052026,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T22:40:52.026751+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992052026,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T22:40:52.026876+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741992052026,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:40:52.026877+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992052026,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: 13dc682c-7922-45ef-a32c-698d7df872fd - icc-page-request"}
2025-03-14T22:40:52.026901+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741992052026,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event type icc-page-request is not consumed by icc-reporting."}
2025-03-14T22:40:52.026960+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741992052026,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event 13dc682c-7922-45ef-a32c-698d7df872fd - icc-page-request correctly routed"}
2025-03-14T22:43:03.165585+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992183165,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2932666368,\"uptime\":1811911.64,\"totalMem\":4018159616,\"loadavg\":[0.08,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22278400,\"nice\":14030,\"sys\":2934720,\"idle\":1782279920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22292640,\"nice\":13850,\"sys\":2943030,\"idle\":1781981110,\"irq\":0}}],\"eventLoopStats\":{\"min\":56,\"max\":30015,\"num\":3,\"sum\":60029}}}"}
2025-03-14T22:43:03.165654+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741992183165,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:47:03.217611+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992423217,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2930221056,\"uptime\":1812151.69,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22279980,\"nice\":14030,\"sys\":2935050,\"idle\":1782517160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22294510,\"nice\":13850,\"sys\":2943280,\"idle\":1782218390,\"irq\":0}}],\"eventLoopStats\":{\"min\":83,\"max\":30022,\"num\":3,\"sum\":60027}}}"}
2025-03-14T22:47:03.217695+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741992423217,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:49:03.273603+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992543273,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2929811456,\"uptime\":1812271.75,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22281070,\"nice\":14030,\"sys\":2935180,\"idle\":1782635840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22295330,\"nice\":13850,\"sys\":2943410,\"idle\":1782337060,\"irq\":0}}],\"eventLoopStats\":{\"min\":56,\"max\":30030,\"num\":3,\"sum\":60026}}}"}
2025-03-14T22:49:03.273701+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741992543273,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:50:03.281571+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992603281,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2929479680,\"uptime\":1812331.76,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22281840,\"nice\":14030,\"sys\":2935260,\"idle\":1782695070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22295720,\"nice\":13850,\"sys\":2943500,\"idle\":1782396390,\"irq\":0}}],\"eventLoopStats\":{\"min\":1,\"max\":30029,\"num\":7,\"sum\":60004}}}"}
2025-03-14T22:50:03.281625+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741992603281,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:51:03.289560+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992663289,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2929418240,\"uptime\":1812391.76,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22282300,\"nice\":14030,\"sys\":2935340,\"idle\":1782754280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22296050,\"nice\":13850,\"sys\":2943590,\"idle\":1782455680,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30014,\"num\":13,\"sum\":60003}}}"}
2025-03-14T22:51:03.289715+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741992663289,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:54:03.337584+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992843337,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2928336896,\"uptime\":1812571.81,\"totalMem\":4018159616,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22283750,\"nice\":14030,\"sys\":2935570,\"idle\":1782931850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22297760,\"nice\":13850,\"sys\":2943790,\"idle\":1782633240,\"irq\":0}}],\"eventLoopStats\":{\"min\":86,\"max\":30003,\"num\":3,\"sum\":60010}}}"}
2025-03-14T22:54:03.337641+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741992843337,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:56:06.473496+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992966473,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"}
2025-03-14T22:56:06.473560+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741992966473,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}
2025-03-14T22:56:06.473603+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992966473,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:56:06.281Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu4uHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:56:06.281Z\",\"recordId\":\"500EE00001Tu4uHYAR\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"73036099\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"}
2025-03-14T22:56:06.473607+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992966473,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T22:56:06.473658+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992966473,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T22:56:06.473779+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741992966473,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:56:06.473780+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992966473,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: 13dc682c-7922-45ef-a32c-698d7df872fd - icc-gus-response"}
2025-03-14T22:56:06.473792+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741992966473,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."}
2025-03-14T22:56:06.473955+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992966473,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 13dc682c-7922-45ef-a32c-698d7df872fd - value: [object Promise]"}
2025-03-14T22:56:06.475054+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992966474,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Start routing Incident to CI for docId BVDAAAyfe3C and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,50,58,53,54,58,48,54,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T22:56:06.281Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"13dc682c-7922-45ef-a32c-698d7df872fd\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001Tu4uHYAR\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_updated\\\",\\\"timestamp\\\":\\\"2025-03-14T22:56:06.281Z\\\",\\\"recordId\\\":\\\"500EE00001Tu4uHYAR\\\",\\\"incidentId\\\":\\\"13dc682c-7922-45ef-a32c-698d7df872fd\\\",\\\"caseNumber\\\":\\\"73036099\\\"},\\\"changes\\\":{\\\"lastExportStatus\\\":[null,\\\"success\\\"]}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T22:56:06.281Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu4uHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:56:06.281Z\",\"recordId\":\"500EE00001Tu4uHYAR\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"73036099\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T22:56:06.281Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu4uHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:56:06.281Z\",\"recordId\":\"500EE00001Tu4uHYAR\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"73036099\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}}"}
2025-03-14T22:56:06.475054+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992966474,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: BVDAAAyfe3C"}
2025-03-14T22:56:06.475055+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992966475,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId BVDAAAyfe3C"}
2025-03-14T22:56:06.475059+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992966475,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id 13dc682c-7922-45ef-a32c-698d7df872fd and docId BVDAAAyfe3C"}
2025-03-14T22:56:06.475078+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992966475,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd, docId BVDAAAyfe3C, event {\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:56:06.281Z\",\"recordId\":\"500EE00001Tu4uHYAR\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"caseNumber\":\"73036099\"}"}
2025-03-14T22:56:06.475183+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992966475,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 13dc682c-7922-45ef-a32c-698d7df872fd-gus-casenumber - value: [object Promise]"}
2025-03-14T22:56:06.476088+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741992966476,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 13dc682c-7922-45ef-a32c-698d7df872fd, docId BVDAAAyfe3C, caseNumber 73036099"}
2025-03-14T22:56:06.476089+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741992966476,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event 13dc682c-7922-45ef-a32c-698d7df872fd - icc-gus-response correctly routed"}
2025-03-14T22:57:03.393579+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741993023393,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2927714304,\"uptime\":1812751.87,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22285250,\"nice\":14030,\"sys\":2935750,\"idle\":1783109840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22299110,\"nice\":13850,\"sys\":2943960,\"idle\":1782811250,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29921,\"num\":7,\"sum\":60025}}}"}
2025-03-14T22:57:03.393642+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741993023393,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:58:19.422766+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741993099422,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"}
2025-03-14T22:58:19.423059+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741993099422,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'"}
2025-03-14T22:58:19.423105+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741993099423,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:58:19.087Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:56:06.281Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"ad5e7386-1c68-464f-82c3-cde66c1bca1c\",\"sequenceNumber\":1}}"}
2025-03-14T22:58:19.423144+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741993099423,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T22:58:19.423176+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741993099423,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T22:58:19.423390+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741993099423,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T22:58:19.423391+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741993099423,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: 13dc682c-7922-45ef-a32c-698d7df872fd - icc-internal-comms-response"}
2025-03-14T22:58:19.423391+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741993099423,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event type icc-internal-comms-response is not consumed by icc-reporting."}
2025-03-14T22:58:19.423391+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741993099423,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event 13dc682c-7922-45ef-a32c-698d7df872fd - icc-internal-comms-response correctly routed"}
2025-03-14T23:00:03.441600+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741993203441,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2925436928,\"uptime\":1812931.92,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22286520,\"nice\":14030,\"sys\":2935940,\"idle\":1783287940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22300560,\"nice\":13850,\"sys\":2944100,\"idle\":1782989300,\"irq\":0}}],\"eventLoopStats\":{\"min\":44,\"max\":30007,\"num\":3,\"sum\":60003}}}"}
2025-03-14T23:00:03.441664+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741993203441,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:03:03.489585+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741993383489,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2925236224,\"uptime\":1813111.96,\"totalMem\":4018159616,\"loadavg\":[0.08,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22287730,\"nice\":14030,\"sys\":2936100,\"idle\":1783465860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22301700,\"nice\":13850,\"sys\":2944240,\"idle\":1783167140,\"irq\":0}}],\"eventLoopStats\":{\"min\":58,\"max\":30013,\"num\":3,\"sum\":60013}}}"}
2025-03-14T23:03:03.489647+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741993383489,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:03:19.426560+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741993399426,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T23:03:19.428249+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741993399428,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:04:03.513606+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741993443513,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2924363776,\"uptime\":1813171.99,\"totalMem\":4018159616,\"loadavg\":[0.1,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22288150,\"nice\":14030,\"sys\":2936150,\"idle\":1783525240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22302450,\"nice\":13850,\"sys\":2944330,\"idle\":1783226390,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29952,\"num\":13,\"sum\":60021}}}"}
2025-03-14T23:04:03.513810+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741993443513,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:07:03.565590+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741993623565,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2926157824,\"uptime\":1813352.04,\"totalMem\":4018159616,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22289740,\"nice\":14030,\"sys\":2936360,\"idle\":1783703050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22304240,\"nice\":13850,\"sys\":2944520,\"idle\":1783404290,\"irq\":0}}],\"eventLoopStats\":{\"min\":66,\"max\":30026,\"num\":3,\"sum\":60029}}}"}
2025-03-14T23:07:03.565653+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741993623565,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:08:03.593594+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741993683593,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2925682688,\"uptime\":1813412.07,\"totalMem\":4018159616,\"loadavg\":[0.1,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22290230,\"nice\":14030,\"sys\":2936430,\"idle\":1783762430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22304830,\"nice\":13850,\"sys\":2944550,\"idle\":1783463590,\"irq\":0}}],\"eventLoopStats\":{\"min\":62,\"max\":30027,\"num\":3,\"sum\":60030}}}"}
2025-03-14T23:08:03.593804+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741993683593,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:09:03.625606+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741993743625,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2925330432,\"uptime\":1813472.1,\"totalMem\":4018159616,\"loadavg\":[0.04,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22290590,\"nice\":14030,\"sys\":2936480,\"idle\":1783821810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22305250,\"nice\":13850,\"sys\":2944620,\"idle\":1783522890,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29964,\"num\":13,\"sum\":60024}}}"}
2025-03-14T23:09:03.625677+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741993743625,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:10:03.645582+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741993803645,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2924929024,\"uptime\":1813532.12,\"totalMem\":4018159616,\"loadavg\":[0.06,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22290980,\"nice\":14030,\"sys\":2936560,\"idle\":1783881220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22305640,\"nice\":13850,\"sys\":2944660,\"idle\":1783582210,\"irq\":0}}],\"eventLoopStats\":{\"min\":35,\"max\":30013,\"num\":3,\"sum\":60019}}}"}
2025-03-14T23:10:03.645805+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741993803645,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:11:03.649577+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741993863649,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2924642304,\"uptime\":1813592.12,\"totalMem\":4018159616,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22291400,\"nice\":14030,\"sys\":2936640,\"idle\":1783940530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22306240,\"nice\":13850,\"sys\":2944750,\"idle\":1783641490,\"irq\":0}}],\"eventLoopStats\":{\"min\":28,\"max\":30006,\"num\":3,\"sum\":60001}}}"}
2025-03-14T23:11:03.649655+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741993863649,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:18:03.797578+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741994283797,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2924093440,\"uptime\":1814012.27,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22294600,\"nice\":14030,\"sys\":2937070,\"idle\":1784355810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22309110,\"nice\":13850,\"sys\":2945210,\"idle\":1784056870,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30030,\"num\":13,\"sum\":60003}}}"}
2025-03-14T23:18:03.797817+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741994283797,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:23:03.905597+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741994583905,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2935808000,\"uptime\":1814312.38,\"totalMem\":4018159616,\"loadavg\":[0.11,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22297720,\"nice\":14030,\"sys\":2937500,\"idle\":1784652050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22311760,\"nice\":13850,\"sys\":2945610,\"idle\":1784352990,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30005,\"num\":3,\"sum\":60014}}}"}
2025-03-14T23:23:03.905656+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741994583905,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:28:04.021568+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741994884021,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2930409472,\"uptime\":1814612.5,\"totalMem\":4018159616,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22299830,\"nice\":14030,\"sys\":2937850,\"idle\":1784948690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22314030,\"nice\":13850,\"sys\":2945940,\"idle\":1784649630,\"irq\":0}}],\"eventLoopStats\":{\"min\":43,\"max\":30004,\"num\":3,\"sum\":60028}}}"}
2025-03-14T23:28:04.021794+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741994884021,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:30:04.061597+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741995004061,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2929844224,\"uptime\":1814732.54,\"totalMem\":4018159616,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22300580,\"nice\":14030,\"sys\":2937980,\"idle\":1785067250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22314860,\"nice\":13850,\"sys\":2946060,\"idle\":1784768280,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30019,\"num\":3,\"sum\":60020}}}"}
2025-03-14T23:30:04.061819+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741995004061,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:30:06.387173+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741995006387,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T23:30:06.388642+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741995006388,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:34:04.157589+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741995244157,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2926829568,\"uptime\":1814972.63,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22302640,\"nice\":14030,\"sys\":2938160,\"idle\":1785304350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22316770,\"nice\":13850,\"sys\":2946320,\"idle\":1785005620,\"irq\":0}}],\"eventLoopStats\":{\"min\":17,\"max\":30026,\"num\":3,\"sum\":60029}}}"}
2025-03-14T23:34:04.157807+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741995244157,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:35:07.330368+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741995307330,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T23:35:07.331837+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741995307331,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:39:04.221589+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741995544221,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2925895680,\"uptime\":1815272.7,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22305220,\"nice\":14030,\"sys\":2938500,\"idle\":1785600810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22319120,\"nice\":13850,\"sys\":2946630,\"idle\":1785302220,\"irq\":0}}],\"eventLoopStats\":{\"min\":40,\"max\":30030,\"num\":3,\"sum\":60003}}}"}
2025-03-14T23:39:04.221650+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741995544221,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:40:04.221578+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741995604221,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2925514752,\"uptime\":1815332.7,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22305880,\"nice\":14030,\"sys\":2938560,\"idle\":1785660070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22319500,\"nice\":13850,\"sys\":2946720,\"idle\":1785361610,\"irq\":0}}],\"eventLoopStats\":{\"min\":66,\"max\":30001,\"num\":3,\"sum\":60000}}}"}
2025-03-14T23:40:04.221682+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741995604221,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:45:04.313597+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741995904313,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2924290048,\"uptime\":1815632.79,\"totalMem\":4018159616,\"loadavg\":[0.05,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22308090,\"nice\":14030,\"sys\":2938890,\"idle\":1785956510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22321930,\"nice\":13850,\"sys\":2947020,\"idle\":1785658130,\"irq\":0}}],\"eventLoopStats\":{\"min\":50,\"max\":30013,\"num\":3,\"sum\":60007}}}"}
2025-03-14T23:45:04.313676+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741995904313,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:46:04.345559+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741995964345,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2924224512,\"uptime\":1815692.82,\"totalMem\":4018159616,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22308460,\"nice\":14030,\"sys\":2939000,\"idle\":1786015850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22322390,\"nice\":13850,\"sys\":2947110,\"idle\":1785717340,\"irq\":0}}],\"eventLoopStats\":{\"min\":55,\"max\":30028,\"num\":3,\"sum\":60026}}}"}
2025-03-14T23:46:04.345682+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741995964345,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:47:04.345583+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996024345,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2924208128,\"uptime\":1815752.82,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22309030,\"nice\":14030,\"sys\":2939100,\"idle\":1786075140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22322890,\"nice\":13850,\"sys\":2947200,\"idle\":1785776600,\"irq\":0}}],\"eventLoopStats\":{\"min\":56,\"max\":30030,\"num\":3,\"sum\":60000}}}"}
2025-03-14T23:47:04.345695+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996024345,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:48:04.373574+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996084373,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2924158976,\"uptime\":1815812.85,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22309620,\"nice\":14030,\"sys\":2939160,\"idle\":1786134500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22323730,\"nice\":13850,\"sys\":2947280,\"idle\":1785835870,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29924,\"num\":14,\"sum\":60022}}}"}
2025-03-14T23:48:04.373691+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996084373,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:50:04.425576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996204425,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2924044288,\"uptime\":1815932.9,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22310620,\"nice\":14030,\"sys\":2939340,\"idle\":1786253090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22324560,\"nice\":13850,\"sys\":2947400,\"idle\":1785954610,\"irq\":0}}],\"eventLoopStats\":{\"min\":75,\"max\":30027,\"num\":3,\"sum\":60023}}}"}
2025-03-14T23:50:04.425644+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996204425,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:52:04.457583+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996324457,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2923864064,\"uptime\":1816052.93,\"totalMem\":4018159616,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22311570,\"nice\":14030,\"sys\":2939490,\"idle\":1786371670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22325410,\"nice\":13850,\"sys\":2947580,\"idle\":1786073400,\"irq\":0}}],\"eventLoopStats\":{\"min\":77,\"max\":30012,\"num\":3,\"sum\":60001}}}"}
2025-03-14T23:52:04.457735+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996324457,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:52:17.425165+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996337425,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T23:52:17.426723+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996337426,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:56:18.128712+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578128,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: a5aab472-b839-4738-8400-ac2daae38967"}
2025-03-14T23:56:18.128932+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996578128,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-reporting'"}
2025-03-14T23:56:18.128966+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578128,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:56:18.116Z\",\"user\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"incident\":{\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"slackChannel\":{\"id\":\"C08HE909JN5\",\"name\":\"icc-72888272\"},\"subject\":\"KaaS PROD24-core1\",\"description\":\"\",\"detectedTime\":\"2025-03-10T22:51:43.137Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-10T22:51:43.137Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/xvk-fmdy-smp\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-10T22:51:43.137Z\",\"modifiedAt\":\"2025-03-10T22:51:43.137Z\",\"createdBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"modifiedBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"id\":\"78334205-219d-49f2-8734-af99d386188a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-10T22:51:43.137Z\",\"scrumTeamId\":\"a00B0000009GP5lIAG\",\"team\":\"Infra IAM - Authentication\",\"caseNumber\":\"72888272\",\"caseRecordId\":\"500EE00001Thk9kYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/G4ibAgkipxkh\",\"engagedAt\":\"2025-03-10T22:53:37.169Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-10T22:53:43.500Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"183fc202-19e7-8066-578c-9220ce3a73c5\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:56:18.128988+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578128,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T23:56:18.129048+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578129,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T23:56:18.129150+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996578129,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:56:18.129170+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578129,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: a5aab472-b839-4738-8400-ac2daae38967 - icc-usd-resource-deleted"}
2025-03-14T23:56:18.129170+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996578129,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event type icc-usd-resource-deleted is not consumed by icc-reporting."}
2025-03-14T23:56:18.129196+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996578129,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event a5aab472-b839-4738-8400-ac2daae38967 - icc-usd-resource-deleted correctly routed"}
2025-03-14T23:56:18.148201+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578148,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: a5aab472-b839-4738-8400-ac2daae38967"}
2025-03-14T23:56:18.148380+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996578148,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-reporting'"}
2025-03-14T23:56:18.151085+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578148,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:56:18.140Z\",\"user\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"incident\":{\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"slackChannel\":{\"id\":\"C08HE909JN5\",\"name\":\"icc-72888272\"},\"subject\":\"KaaS PROD24-core1\",\"description\":\"\",\"detectedTime\":\"2025-03-10T22:51:43.137Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-10T22:51:43.137Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/xvk-fmdy-smp\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-10T22:51:43.137Z\",\"modifiedAt\":\"2025-03-10T22:51:43.137Z\",\"createdBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"modifiedBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"id\":\"78334205-219d-49f2-8734-af99d386188a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-10T22:51:43.137Z\",\"scrumTeamId\":\"a00B0000009GP5lIAG\",\"team\":\"Infra IAM - Authentication\",\"caseNumber\":\"72888272\",\"caseRecordId\":\"500EE00001Thk9kYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/G4ibAgkipxkh\",\"engagedAt\":\"2025-03-10T22:53:37.169Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-10T22:53:43.500Z\"},\"eventObj\":[],\"requestId\":\"183fc202-19e7-8066-578c-9220ce3a73c5\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:56:18.151086+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578151,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T23:56:18.151121+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578151,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T23:56:18.151195+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996578151,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:56:18.151235+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578151,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: a5aab472-b839-4738-8400-ac2daae38967 - icc-usd-resource-created"}
2025-03-14T23:56:18.151236+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996578151,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event type icc-usd-resource-created is not consumed by icc-reporting."}
2025-03-14T23:56:18.151236+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996578151,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event a5aab472-b839-4738-8400-ac2daae38967 - icc-usd-resource-created correctly routed"}
2025-03-14T23:56:18.203555+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578203,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: a5aab472-b839-4738-8400-ac2daae38967"}
2025-03-14T23:56:18.203638+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996578203,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'"}
2025-03-14T23:56:18.203641+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578203,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:56:18.148Z\",\"incidentId\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"user\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"responses\":[]}"}
2025-03-14T23:56:18.203658+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578203,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T23:56:18.203703+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578203,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T23:56:18.203756+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996578203,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:56:18.205372+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741996578205,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T23:56:18.329718+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578329,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: a5aab472-b839-4738-8400-ac2daae38967"}
2025-03-14T23:56:18.330513+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996578330,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-reporting'"}
2025-03-14T23:56:18.330535+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578330,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:56:18.172Z\",\"user\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"name\":\"Becky Dinh\",\"email\":\"becky.dinh@salesforce.com\"},\"incident\":{\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"slackChannel\":{\"id\":\"C08HE909JN5\",\"name\":\"icc-72888272\"},\"subject\":\"KaaS PROD24-core1\",\"description\":\"\",\"detectedTime\":\"2025-03-10T22:51:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-10T22:51:00.000Z\",\"impactEndTime\":\"2025-03-11T22:14:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/xvk-fmdy-smp\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"DNS\",\"createdAt\":\"2025-03-10T22:51:43.137Z\",\"scrumTeamId\":\"a00B0000009GP5lIAG\",\"team\":\"Infra IAM - Authentication\",\"caseNumber\":\"72888272\",\"caseRecordId\":\"500EE00001Thk9kYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/G4ibAgkipxkh\",\"engagedAt\":\"2025-03-10T22:53:37.169Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-10T22:53:43.500Z\"},\"changes\":{\"detectedTime\":[\"2025-03-10T22:51:43.137Z\",\"2025-03-10T22:51:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https://salesforce.pagerduty.com/incidents/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"ServiceDegradation\"]},\"impactStartTime\":[\"2025-03-10T22:51:43.137Z\",\"2025-03-10T22:51:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-11T22:14:00.000Z\"],\"category\":[\"\",\"Infrastructure\"],\"rootCause\":[\"\",\"DNS\"]},\"requestId\":\"183fc202-19e7-8066-578c-9220ce3a73c5\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:56:18.330552+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578330,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"}
2025-03-14T23:56:18.330602+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578330,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"}
2025-03-14T23:56:18.330683+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996578330,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:56:18.330683+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578330,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: a5aab472-b839-4738-8400-ac2daae38967 - icc-incident-resolved"}
2025-03-14T23:56:18.330685+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996578330,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event with type icc-incident-resolved is now being processed."}
2025-03-14T23:56:18.330827+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578330,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: a5aab472-b839-4738-8400-ac2daae38967 - value: [object Promise]"}
2025-03-14T23:56:18.331938+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578331,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Start routing Incident to CI for docId JLOAAAOADYz and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,114,101,115,111,108,118,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,51,58,53,54,58,49,56,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T23:56:18.172Z\\\",\\\"user\\\":{\\\"id\\\":\\\"3f089af6-43f2-46d9-afc6-60b35405f8bb\\\",\\\"gusUserId\\\":\\\"005EE00000CJ8FtYAL\\\",\\\"slackUserId\\\":\\\"U04HA4E5ZM5\\\",\\\"name\\\":\\\"Becky Dinh\\\",\\\"email\\\":\\\"becky.dinh@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"a5aab472-b839-4738-8400-ac2daae38967\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HE909JN5\\\",\\\"name\\\":\\\"icc-72888272\\\"},\\\"subject\\\":\\\"KaaS PROD24-core1\\\",\\\"description\\\":\\\"\\\",\\\"detectedTime\\\":\\\"2025-03-10T22:51:00.000Z\\\",\\\"severity\\\":\\\"Sev3\\\",\\\"status\\\":\\\"Resolved\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https://salesforce.pagerduty.com/incidents/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\\\",\\\"impact\\\":[\\\"ServiceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-10T22:51:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-11T22:14:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/xvk-fmdy-smp\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"DNS\\\",\\\"createdAt\\\":\\\"2025-03-10T22:51:43.137Z\\\",\\\"scrumTeamId\\\":\\\"a00B0000009GP5lIAG\\\",\\\"team\\\":\\\"Infra IAM - Authentication\\\",\\\"caseNumber\\\":\\\"72888272\\\",\\\"caseRecordId\\\":\\\"500EE00001Thk9kYAB\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/G4ibAgkipxkh\\\",\\\"engagedAt\\\":\\\"2025-03-10T22:53:37.169Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-10T22:53:43.500Z\\\"},\\\"changes\\\":{\\\"detectedTime\\\":[\\\"2025-03-10T22:51:43.137Z\\\",\\\"2025-03-10T22:51:00.000Z\\\"],\\\"status\\\":[\\\"InProgress\\\",\\\"Resolved\\\"],\\\"originReference\\\":[\\\"\\\",\\\"https://salesforce.pagerduty.com/incidents/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\\\"],\\\"impact\\\":{\\\"0\\\":[\\\"CurrentlyUnderInvestigation\\\",\\\"ServiceDegradation\\\"]},\\\"impactStartTime\\\":[\\\"2025-03-10T22:51:43.137Z\\\",\\\"2025-03-10T22:51:00.000Z\\\"],\\\"impactEndTime\\\":[\\\"\\\",\\\"2025-03-11T22:14:00.000Z\\\"],\\\"category\\\":[\\\"\\\",\\\"Infrastructure\\\"],\\\"rootCause\\\":[\\\"\\\",\\\"DNS\\\"]},\\\"requestId\\\":\\\"183fc202-19e7-8066-578c-9220ce3a73c5\\\",\\\"client\\\":\\\"icc-slack-app\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T23:56:18.172Z\",\"user\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"name\":\"Becky Dinh\",\"email\":\"becky.dinh@salesforce.com\"},\"incident\":{\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"slackChannel\":{\"id\":\"C08HE909JN5\",\"name\":\"icc-72888272\"},\"subject\":\"KaaS PROD24-core1\",\"description\":\"\",\"detectedTime\":\"2025-03-10T22:51:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-10T22:51:00.000Z\",\"impactEndTime\":\"2025-03-11T22:14:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/xvk-fmdy-smp\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"DNS\",\"createdAt\":\"2025-03-10T22:51:43.137Z\",\"scrumTeamId\":\"a00B0000009GP5lIAG\",\"team\":\"Infra IAM - Authentication\",\"caseNumber\":\"72888272\",\"caseRecordId\":\"500EE00001Thk9kYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/G4ibAgkipxkh\",\"engagedAt\":\"2025-03-10T22:53:37.169Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-10T22:53:43.500Z\"},\"changes\":{\"detectedTime\":[\"2025-03-10T22:51:43.137Z\",\"2025-03-10T22:51:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https://salesforce.pagerduty.com/incidents/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"ServiceDegradation\"]},\"impactStartTime\":[\"2025-03-10T22:51:43.137Z\",\"2025-03-10T22:51:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-11T22:14:00.000Z\"],\"category\":[\"\",\"Infrastructure\"],\"rootCause\":[\"\",\"DNS\"]},\"requestId\":\"183fc202-19e7-8066-578c-9220ce3a73c5\",\"client\":\"icc-slack-app\"},\"encoder\":\"json\",\"eventType\":\"icc-incident-resolved\",\"payload\":{\"createdAt\":\"2025-03-14T23:56:18.172Z\",\"user\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"name\":\"Becky Dinh\",\"email\":\"becky.dinh@salesforce.com\"},\"incident\":{\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"slackChannel\":{\"id\":\"C08HE909JN5\",\"name\":\"icc-72888272\"},\"subject\":\"KaaS PROD24-core1\",\"description\":\"\",\"detectedTime\":\"2025-03-10T22:51:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-10T22:51:00.000Z\",\"impactEndTime\":\"2025-03-11T22:14:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/xvk-fmdy-smp\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"DNS\",\"createdAt\":\"2025-03-10T22:51:43.137Z\",\"scrumTeamId\":\"a00B0000009GP5lIAG\",\"team\":\"Infra IAM - Authentication\",\"caseNumber\":\"72888272\",\"caseRecordId\":\"500EE00001Thk9kYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/G4ibAgkipxkh\",\"engagedAt\":\"2025-03-10T22:53:37.169Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-10T22:53:43.500Z\"},\"changes\":{\"detectedTime\":[\"2025-03-10T22:51:43.137Z\",\"2025-03-10T22:51:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https://salesforce.pagerduty.com/incidents/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"ServiceDegradation\"]},\"impactStartTime\":[\"2025-03-10T22:51:43.137Z\",\"2025-03-10T22:51:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-11T22:14:00.000Z\"],\"category\":[\"\",\"Infrastructure\"],\"rootCause\":[\"\",\"DNS\"]},\"requestId\":\"183fc202-19e7-8066-578c-9220ce3a73c5\",\"client\":\"icc-slack-app\"}}"}
2025-03-14T23:56:18.331939+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578331,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: JLOAAAOADYz"}
2025-03-14T23:56:18.331940+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578331,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"routeEventJson for icc-incident-resolved and docId JLOAAAOADYz"}
2025-03-14T23:56:18.331940+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578331,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Processing eventTypeIncidentResolved for a5aab472-b839-4738-8400-ac2daae38967"}
2025-03-14T23:56:18.332062+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996578332,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentResolved for id a5aab472-b839-4738-8400-ac2daae38967 and docId JLOAAAOADYz"}
2025-03-14T23:56:18.332063+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578332,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: a5aab472-b839-4738-8400-ac2daae38967-incident-info"}
2025-03-14T23:56:18.333093+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996578333,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: a5aab472-b839-4738-8400-ac2daae38967-gus-casenumber - value: [object Promise]"}
2025-03-14T23:57:04.581596+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996624581,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2977353728,\"uptime\":1816353.06,\"totalMem\":4018159616,\"loadavg\":[0.16,0.15,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22332340,\"nice\":14030,\"sys\":2942030,\"idle\":1786645730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22356240,\"nice\":13850,\"sys\":2950350,\"idle\":1786337490,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29982,\"num\":31,\"sum\":60014}}}"}
2025-03-14T23:57:04.581654+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996624581,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-14T23:59:04.621578+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996744621,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2975756288,\"uptime\":1816473.1,\"totalMem\":4018159616,\"loadavg\":[0.02,0.1,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22333080,\"nice\":14030,\"sys\":2942140,\"idle\":1786764580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22357060,\"nice\":13850,\"sys\":2950480,\"idle\":1786456360,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30030,\"num\":3,\"sum\":60019}}}"}
2025-03-14T23:59:04.621707+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996744621,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:02:04.673575+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741996924673,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2878455808,\"uptime\":1816653.15,\"totalMem\":4018159616,\"loadavg\":[0.41,0.28,0.12],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22363760,\"nice\":14090,\"sys\":2944460,\"idle\":1786910730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22393950,\"nice\":13890,\"sys\":2951780,\"idle\":1786597230,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29962,\"num\":12,\"sum\":60003}}}"}
2025-03-15T00:02:04.673689+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741996924673,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:08:24.670752+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997304670,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Roles for  incident: []"}
2025-03-15T00:08:25.468467+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997305468,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"RedisService: saveIncidentInfo, key: a5aab472-b839-4738-8400-ac2daae38967-incident-info, info: {\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"caseId\":\"500EE00001Thk9kYAB\",\"createdAt\":\"2025-03-10T22:51:43.137Z\",\"slackChannelId\":\"C08HE909JN5\",\"subject\":\"KaaS PROD24-core1\",\"description\":\"KaaS in PROD24-CORE1 was experiencing intermittent timeout failures due to Falcon DNS misconfiguration.\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"impact\":\"ServiceDegradation\",\"impactStart\":\"2025-03-10T22:51:00.000Z\",\"impactEnd\":\"2025-03-11T22:14:00.000Z\",\"servicesImpacted\":\"Services Impacted not found\",\"roles\":{},\"category\":\"Infrastructure\",\"rootCause\":\"DNS\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\",\"caseNumber\":\"72888272\",\"productTag\":\"a1aEE0000003AdxYAE\",\"proximateCause\":\"There was a Falcon DNS misconfiguration that prevented queries involving cross-FD communication from succeeding.\",\"customerExperience\":\"KaaS in PROD24-CORE1 was experiencing intermittent timeout failures. FD Nameserver does not seem to be responding, causing DNS timeouts to our calls.\",\"immediateResolution\":\"Falcon DNS team deployed a fix to resolve the issue.\",\"aarQuestions\":\"Were other teams affected? If so, how was the issue detected?\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Becky Dinh\"}"}
2025-03-15T00:08:25.470451+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997305470,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"exportSlackMessages Adding Slack messages to docId JLOAAAOADYz..."}
2025-03-15T00:08:27.438581+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997307438,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"exportSlackMessages remove redis keys for docId JLOAAAOADYz"}
2025-03-15T00:08:27.443914+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997307443,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"exportSlackMessages produceEvent for docId JLOAAAOADYz"}
2025-03-15T00:08:27.443915+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997307443,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"produceEvent with link https://salesforce.quip.com/G4ibAgkipxkh for event a5aab472-b839-4738-8400-ac2daae38967 and case 72888272"}
2025-03-15T00:08:27.443950+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997307443,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-report-finished - undefined"}
2025-03-15T00:08:27.443999+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997307443,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-15T00:08:27.444083+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997307444,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-15T00:08:27.444243+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997307444,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:08:27.444383+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997307444,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'a5aab472-b839-4738-8400-ac2daae38967' to topic 'incident': {\"createdAt\":\"2025-03-15T00:08:27.443Z\",\"incident\":{\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"slackChannel\":{\"id\":\"C08HE909JN5\",\"name\":\"icc-72888272\"},\"subject\":\"KaaS PROD24-core1\",\"description\":\"KaaS in PROD24-CORE1 was experiencing intermittent timeout failures due to Falcon DNS misconfiguration.\",\"detectedTime\":\"2025-03-10T22:51:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-10T22:51:00.000Z\",\"impactEndTime\":\"2025-03-11T22:14:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/xvk-fmdy-smp\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"DNS\",\"createdAt\":\"2025-03-10T22:51:43.137Z\",\"closingDetails\":{\"productTag\":\"a1aEE0000003AdxYAE\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"There was a Falcon DNS misconfiguration that prevented queries involving cross-FD communication from succeeding.\",\"customerExperience\":\"KaaS in PROD24-CORE1 was experiencing intermittent timeout failures. FD Nameserver does not seem to be responding, causing DNS timeouts to our calls.\",\"immediateResolution\":\"Falcon DNS team deployed a fix to resolve the issue.\",\"aarQuestions\":\"Were other teams affected? If so, how was the issue detected?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"DNS Engineering\",\"closedBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"incidentId\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"createdBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"modifiedBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:08:23.427Z\",\"modifiedAt\":\"2025-03-15T00:08:23.427Z\",\"id\":\"de44aefd-fe85-421d-9376-29a35c096d6b\"},\"scrumTeamId\":\"a00B0000009GP5lIAG\",\"team\":\"Infra IAM - Authentication\",\"caseNumber\":\"72888272\",\"caseRecordId\":\"500EE00001Thk9kYAB\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/G4ibAgkipxkh\",\"engagedAt\":\"2025-03-10T22:53:37.169Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:56:23.939Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/G4ibAgkipxkh\"}}"}
2025-03-15T00:08:27.444493+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997307444,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'a5aab472-b839-4738-8400-ac2daae38967' to Kafka topic 'incident'"}
2025-03-15T00:08:27.444494+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997307444,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-report-finished - undefined"}
2025-03-15T00:08:27.444559+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997307444,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.24328599963337183\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-15T00:08:27.444576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997307444,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.24328599963337183\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-15T00:08:27.444647+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997307444,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:08:27.444684+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997307444,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event a5aab472-b839-4738-8400-ac2daae38967 - icc-incident-closed correctly routed"}
2025-03-15T00:08:27.452268+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997307452,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: a5aab472-b839-4738-8400-ac2daae38967"}
2025-03-15T00:08:27.452479+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997307452,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-reporting'"}
2025-03-15T00:08:27.452534+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997307452,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:08:27.443Z\",\"incident\":{\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"slackChannel\":{\"id\":\"C08HE909JN5\",\"name\":\"icc-72888272\"},\"subject\":\"KaaS PROD24-core1\",\"description\":\"KaaS in PROD24-CORE1 was experiencing intermittent timeout failures due to Falcon DNS misconfiguration.\",\"detectedTime\":\"2025-03-10T22:51:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-10T22:51:00.000Z\",\"impactEndTime\":\"2025-03-11T22:14:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/xvk-fmdy-smp\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"DNS\",\"createdAt\":\"2025-03-10T22:51:43.137Z\",\"closingDetails\":{\"productTag\":\"a1aEE0000003AdxYAE\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"There was a Falcon DNS misconfiguration that prevented queries involving cross-FD communication from succeeding.\",\"customerExperience\":\"KaaS in PROD24-CORE1 was experiencing intermittent timeout failures. FD Nameserver does not seem to be responding, causing DNS timeouts to our calls.\",\"immediateResolution\":\"Falcon DNS team deployed a fix to resolve the issue.\",\"aarQuestions\":\"Were other teams affected? If so, how was the issue detected?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"DNS Engineering\",\"closedBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"incidentId\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"createdBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"modifiedBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:08:23.427Z\",\"modifiedAt\":\"2025-03-15T00:08:23.427Z\",\"id\":\"de44aefd-fe85-421d-9376-29a35c096d6b\"},\"scrumTeamId\":\"a00B0000009GP5lIAG\",\"team\":\"Infra IAM - Authentication\",\"caseNumber\":\"72888272\",\"caseRecordId\":\"500EE00001Thk9kYAB\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/G4ibAgkipxkh\",\"engagedAt\":\"2025-03-10T22:53:37.169Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:56:23.939Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/G4ibAgkipxkh\"}}"}
2025-03-15T00:08:27.452555+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997307452,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-15T00:08:27.452596+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997307452,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-15T00:08:27.452667+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997307452,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:08:27.452670+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997307452,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: a5aab472-b839-4738-8400-ac2daae38967 - icc-report-finished"}
2025-03-15T00:08:27.452681+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997307452,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event with type icc-report-finished is now being processed."}
2025-03-15T00:08:27.452774+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997307452,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: a5aab472-b839-4738-8400-ac2daae38967 - value: [object Promise]"}
2025-03-15T00:08:27.453856+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997307453,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Start routing Incident to CI for docId null and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,45,102,105,110,105,115,104,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[83,97,116,44,32,49,53,32,77,97,114,32,50,48,50,53,32,48,48,58,48,56,58,50,55,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,105,110,103]}}],\"key\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-15T00:08:27.443Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"a5aab472-b839-4738-8400-ac2daae38967\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HE909JN5\\\",\\\"name\\\":\\\"icc-72888272\\\"},\\\"subject\\\":\\\"KaaS PROD24-core1\\\",\\\"description\\\":\\\"KaaS in PROD24-CORE1 was experiencing intermittent timeout failures due to Falcon DNS misconfiguration.\\\",\\\"detectedTime\\\":\\\"2025-03-10T22:51:00.000Z\\\",\\\"severity\\\":\\\"Sev3\\\",\\\"status\\\":\\\"Closed\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https://salesforce.pagerduty.com/incidents/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\\\",\\\"impact\\\":[\\\"ServiceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-10T22:51:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-11T22:14:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/xvk-fmdy-smp\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"DNS\\\",\\\"createdAt\\\":\\\"2025-03-10T22:51:43.137Z\\\",\\\"closingDetails\\\":{\\\"productTag\\\":\\\"a1aEE0000003AdxYAE\\\",\\\"detectedByServiceOwner\\\":false,\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"proximateCause\\\":\\\"There was a Falcon DNS misconfiguration that prevented queries involving cross-FD communication from succeeding.\\\",\\\"customerExperience\\\":\\\"KaaS in PROD24-CORE1 was experiencing intermittent timeout failures. FD Nameserver does not seem to be responding, causing DNS timeouts to our calls.\\\",\\\"immediateResolution\\\":\\\"Falcon DNS team deployed a fix to resolve the issue.\\\",\\\"aarQuestions\\\":\\\"Were other teams affected? If so, how was the issue detected?\\\",\\\"changes\\\":\\\"\\\",\\\"breakFix\\\":\\\"\\\",\\\"productTagName\\\":\\\"DNS Engineering\\\",\\\"closedBy\\\":{\\\"id\\\":\\\"3f089af6-43f2-46d9-afc6-60b35405f8bb\\\",\\\"email\\\":\\\"becky.dinh@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Becky Dinh\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE00000CJ8FtYAL\\\",\\\"slackUserId\\\":\\\"U04HA4E5ZM5\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-06-16T23:18:54.729Z\\\",\\\"modifiedAt\\\":\\\"2023-06-16T23:18:54.729Z\\\"},\\\"incidentId\\\":\\\"a5aab472-b839-4738-8400-ac2daae38967\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"3f089af6-43f2-46d9-afc6-60b35405f8bb\\\",\\\"email\\\":\\\"becky.dinh@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Becky Dinh\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE00000CJ8FtYAL\\\",\\\"slackUserId\\\":\\\"U04HA4E5ZM5\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-06-16T23:18:54.729Z\\\",\\\"modifiedAt\\\":\\\"2023-06-16T23:18:54.729Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"3f089af6-43f2-46d9-afc6-60b35405f8bb\\\",\\\"email\\\":\\\"becky.dinh@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Becky Dinh\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE00000CJ8FtYAL\\\",\\\"slackUserId\\\":\\\"U04HA4E5ZM5\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-06-16T23:18:54.729Z\\\",\\\"modifiedAt\\\":\\\"2023-06-16T23:18:54.729Z\\\"},\\\"closingComments\\\":null,\\\"createdAt\\\":\\\"2025-03-15T00:08:23.427Z\\\",\\\"modifiedAt\\\":\\\"2025-03-15T00:08:23.427Z\\\",\\\"id\\\":\\\"de44aefd-fe85-421d-9376-29a35c096d6b\\\"},\\\"scrumTeamId\\\":\\\"a00B0000009GP5lIAG\\\",\\\"team\\\":\\\"Infra IAM - Authentication\\\",\\\"caseNumber\\\":\\\"72888272\\\",\\\"caseRecordId\\\":\\\"500EE00001Thk9kYAB\\\",\\\"servicesImpacted\\\":[],\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/G4ibAgkipxkh\\\",\\\"engagedAt\\\":\\\"2025-03-10T22:53:37.169Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T23:56:23.939Z\\\"},\\\"eventObj\\\":{\\\"link\\\":\\\"https://salesforce.quip.com/G4ibAgkipxkh\\\"}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-15T00:08:27.443Z\",\"incident\":{\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"slackChannel\":{\"id\":\"C08HE909JN5\",\"name\":\"icc-72888272\"},\"subject\":\"KaaS PROD24-core1\",\"description\":\"KaaS in PROD24-CORE1 was experiencing intermittent timeout failures due to Falcon DNS misconfiguration.\",\"detectedTime\":\"2025-03-10T22:51:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-10T22:51:00.000Z\",\"impactEndTime\":\"2025-03-11T22:14:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/xvk-fmdy-smp\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"DNS\",\"createdAt\":\"2025-03-10T22:51:43.137Z\",\"closingDetails\":{\"productTag\":\"a1aEE0000003AdxYAE\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"There was a Falcon DNS misconfiguration that prevented queries involving cross-FD communication from succeeding.\",\"customerExperience\":\"KaaS in PROD24-CORE1 was experiencing intermittent timeout failures. FD Nameserver does not seem to be responding, causing DNS timeouts to our calls.\",\"immediateResolution\":\"Falcon DNS team deployed a fix to resolve the issue.\",\"aarQuestions\":\"Were other teams affected? If so, how was the issue detected?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"DNS Engineering\",\"closedBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"incidentId\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"createdBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"modifiedBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:08:23.427Z\",\"modifiedAt\":\"2025-03-15T00:08:23.427Z\",\"id\":\"de44aefd-fe85-421d-9376-29a35c096d6b\"},\"scrumTeamId\":\"a00B0000009GP5lIAG\",\"team\":\"Infra IAM - Authentication\",\"caseNumber\":\"72888272\",\"caseRecordId\":\"500EE00001Thk9kYAB\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/G4ibAgkipxkh\",\"engagedAt\":\"2025-03-10T22:53:37.169Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:56:23.939Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/G4ibAgkipxkh\"}},\"encoder\":\"json\",\"eventType\":\"icc-report-finished\",\"payload\":{\"createdAt\":\"2025-03-15T00:08:27.443Z\",\"incident\":{\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"slackChannel\":{\"id\":\"C08HE909JN5\",\"name\":\"icc-72888272\"},\"subject\":\"KaaS PROD24-core1\",\"description\":\"KaaS in PROD24-CORE1 was experiencing intermittent timeout failures due to Falcon DNS misconfiguration.\",\"detectedTime\":\"2025-03-10T22:51:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-10T22:51:00.000Z\",\"impactEndTime\":\"2025-03-11T22:14:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/xvk-fmdy-smp\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"DNS\",\"createdAt\":\"2025-03-10T22:51:43.137Z\",\"closingDetails\":{\"productTag\":\"a1aEE0000003AdxYAE\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"There was a Falcon DNS misconfiguration that prevented queries involving cross-FD communication from succeeding.\",\"customerExperience\":\"KaaS in PROD24-CORE1 was experiencing intermittent timeout failures. FD Nameserver does not seem to be responding, causing DNS timeouts 
2025-03-15T00:08:27.453856+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] to our calls.\",\"immediateResolution\":\"Falcon DNS team deployed a fix to resolve the issue.\",\"aarQuestions\":\"Were other teams affected? If so, how was the issue detected?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"DNS Engineering\",\"closedBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"incidentId\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"createdBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"modifiedBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:08:23.427Z\",\"modifiedAt\":\"2025-03-15T00:08:23.427Z\",\"id\":\"de44aefd-fe85-421d-9376-29a35c096d6b\"},\"scrumTeamId\":\"a00B0000009GP5lIAG\",\"team\":\"Infra IAM - Authentication\",\"caseNumber\":\"72888272\",\"caseRecordId\":\"500EE00001Thk9kYAB\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/G4ibAgkipxkh\",\"engagedAt\":\"2025-03-10T22:53:37.169Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:56:23.939Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/G4ibAgkipxkh\"}}}"}
2025-03-15T00:08:27.453867+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997307453,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"handleQueueEditEvents docId not found for a5aab472-b839-4738-8400-ac2daae38967"}
2025-03-15T00:08:27.453868+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741997307453,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event icc-report-finished does not have the necessary information to create a document"}
2025-03-15T00:08:27.453871+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997307453,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event a5aab472-b839-4738-8400-ac2daae38967 - icc-report-finished correctly routed"}
2025-03-15T00:08:28.952538+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997308952,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: a5aab472-b839-4738-8400-ac2daae38967"}
2025-03-15T00:08:28.952624+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997308952,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"}
2025-03-15T00:08:28.952627+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997308952,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:08:28.584Z\",\"user\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"name\":\"Becky Dinh\",\"email\":\"becky.dinh@salesforce.com\"},\"incident\":{\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"slackChannel\":{\"id\":\"C08HE909JN5\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Thk9kYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-15T00:08:28.584Z\",\"recordId\":\"500EE00001Thk9kYAB\",\"incidentId\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"caseNumber\":\"72888272\"},\"changes\":{}}"}
2025-03-15T00:08:28.952645+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997308952,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-15T00:08:28.952705+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997308952,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-15T00:08:28.952801+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997308952,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:08:28.952802+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997308952,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: a5aab472-b839-4738-8400-ac2daae38967 - icc-gus-response"}
2025-03-15T00:08:28.952819+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997308952,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."}
2025-03-15T00:08:28.952972+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997308952,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: a5aab472-b839-4738-8400-ac2daae38967 - value: [object Promise]"}
2025-03-15T00:08:28.954074+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997308953,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Start routing Incident to CI for docId null and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[83,97,116,44,32,49,53,32,77,97,114,32,50,48,50,53,32,48,48,58,48,56,58,50,56,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-15T00:08:28.584Z\\\",\\\"user\\\":{\\\"id\\\":\\\"3f089af6-43f2-46d9-afc6-60b35405f8bb\\\",\\\"gusUserId\\\":\\\"005EE00000CJ8FtYAL\\\",\\\"slackUserId\\\":\\\"U04HA4E5ZM5\\\",\\\"name\\\":\\\"Becky Dinh\\\",\\\"email\\\":\\\"becky.dinh@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"a5aab472-b839-4738-8400-ac2daae38967\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HE909JN5\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001Thk9kYAB\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_closed\\\",\\\"timestamp\\\":\\\"2025-03-15T00:08:28.584Z\\\",\\\"recordId\\\":\\\"500EE00001Thk9kYAB\\\",\\\"incidentId\\\":\\\"a5aab472-b839-4738-8400-ac2daae38967\\\",\\\"caseNumber\\\":\\\"72888272\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-15T00:08:28.584Z\",\"user\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"name\":\"Becky Dinh\",\"email\":\"becky.dinh@salesforce.com\"},\"incident\":{\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"slackChannel\":{\"id\":\"C08HE909JN5\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Thk9kYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-15T00:08:28.584Z\",\"recordId\":\"500EE00001Thk9kYAB\",\"incidentId\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"caseNumber\":\"72888272\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-15T00:08:28.584Z\",\"user\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"name\":\"Becky Dinh\",\"email\":\"becky.dinh@salesforce.com\"},\"incident\":{\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"slackChannel\":{\"id\":\"C08HE909JN5\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Thk9kYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-15T00:08:28.584Z\",\"recordId\":\"500EE00001Thk9kYAB\",\"incidentId\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"caseNumber\":\"72888272\"},\"changes\":{}}}"}
2025-03-15T00:08:28.954075+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997308954,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"handleQueueEditEvents docId not found for a5aab472-b839-4738-8400-ac2daae38967"}
2025-03-15T00:08:28.954079+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741997308954,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event icc-gus-response does not have the necessary information to create a document"}
2025-03-15T00:08:28.954097+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997308954,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event a5aab472-b839-4738-8400-ac2daae38967 - icc-gus-response correctly routed"}
2025-03-15T00:09:04.721579+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997344721,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2896134144,\"uptime\":1817073.2,\"totalMem\":4018159616,\"loadavg\":[0,0.06,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22366970,\"nice\":14090,\"sys\":2944880,\"idle\":1787325560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22397090,\"nice\":13890,\"sys\":2952270,\"idle\":1787012340,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":22666,\"num\":142,\"sum\":59959}}}"}
2025-03-15T00:09:04.721649+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997344721,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:10:54.287531+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997454287,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"}
2025-03-15T00:10:54.287606+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997454287,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-reporting'"}
2025-03-15T00:10:54.287610+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997454287,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:10:54.232Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"eventObj\":{\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"reminderId\":\"c2ae411d-a1a7-4890-b52d-4b9c1f97ece1\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"}},\"client\":\"icc-rest\"}"}
2025-03-15T00:10:54.287646+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997454287,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-15T00:10:54.287723+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997454287,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-15T00:10:54.287816+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997454287,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:10:54.287817+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997454287,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: 13dc682c-7922-45ef-a32c-698d7df872fd - bullmq-job-completed"}
2025-03-15T00:10:54.287850+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997454287,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event type bullmq-job-completed is not consumed by icc-reporting."}
2025-03-15T00:10:54.287851+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997454287,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event 13dc682c-7922-45ef-a32c-698d7df872fd - bullmq-job-completed correctly routed"}
2025-03-15T00:10:54.371001+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997454370,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"}
2025-03-15T00:10:54.371103+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997454371,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-reporting'"}
2025-03-15T00:10:54.371127+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997454371,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:10:54.322Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"eventObj\":{\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"reminderId\":\"c2ae411d-a1a7-4890-b52d-4b9c1f97ece1\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"reminderData\":{\"id\":\"c2ae411d-a1a7-4890-b52d-4b9c1f97ece1\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Send Resolved TCE\",\"audience\":[],\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-15T00:10:54.183Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":5,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08J53JAZRP\"}}"}
2025-03-15T00:10:54.371128+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997454371,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-15T00:10:54.371189+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997454371,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-15T00:10:54.371271+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997454371,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:10:54.371272+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997454371,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: 13dc682c-7922-45ef-a32c-698d7df872fd - icc-reminder-triggered"}
2025-03-15T00:10:54.371272+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997454371,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event type icc-reminder-triggered is not consumed by icc-reporting."}
2025-03-15T00:10:54.371287+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997454371,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event 13dc682c-7922-45ef-a32c-698d7df872fd - icc-reminder-triggered correctly routed"}
2025-03-15T00:11:28.817807+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997488817,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"}
2025-03-15T00:11:28.818027+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997488817,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'"}
2025-03-15T00:11:28.818117+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997488818,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:11:28.809Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:05:58.768Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"b95115cc-61fb-40bd-9e76-1cae41feca82\",\"sequenceNumber\":3}}"}
2025-03-15T00:11:28.818118+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997488818,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-15T00:11:28.818160+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997488818,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-15T00:11:28.818360+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997488818,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:11:28.818360+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997488818,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: 13dc682c-7922-45ef-a32c-698d7df872fd - icc-internal-comms-response"}
2025-03-15T00:11:28.818361+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997488818,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event type icc-internal-comms-response is not consumed by icc-reporting."}
2025-03-15T00:11:28.818361+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997488818,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event 13dc682c-7922-45ef-a32c-698d7df872fd - icc-internal-comms-response correctly routed"}
2025-03-15T00:11:39.866075+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997499865,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"}
2025-03-15T00:11:39.866079+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997499865,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'"}
2025-03-15T00:11:39.866082+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997499865,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:11:39.857Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:05:58.768Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"b95115cc-61fb-40bd-9e76-1cae41feca82\",\"sequenceNumber\":3}}"}
2025-03-15T00:11:39.866083+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997499865,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-15T00:11:39.866084+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997499865,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-15T00:11:39.866084+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997499865,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:11:39.866084+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997499865,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: 13dc682c-7922-45ef-a32c-698d7df872fd - icc-internal-comms-response"}
2025-03-15T00:11:39.866085+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997499865,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event type icc-internal-comms-response is not consumed by icc-reporting."}
2025-03-15T00:11:39.866085+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997499865,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event 13dc682c-7922-45ef-a32c-698d7df872fd - icc-internal-comms-response correctly routed"}
2025-03-15T00:12:04.777576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741997524777,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2895843328,\"uptime\":1817253.25,\"totalMem\":4018159616,\"loadavg\":[0,0.03,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22368200,\"nice\":14090,\"sys\":2945070,\"idle\":1787503530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22398510,\"nice\":13890,\"sys\":2952450,\"idle\":1787190450,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":24890,\"num\":10,\"sum\":60017}}}"}
2025-03-15T00:12:04.777649+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741997524777,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:22:05.013564+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998125013,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2907779072,\"uptime\":1817853.49,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22372610,\"nice\":14090,\"sys\":2945690,\"idle\":1788096860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22403900,\"nice\":13890,\"sys\":2953110,\"idle\":1787783560,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29969,\"num\":13,\"sum\":60019}}}"}
2025-03-15T00:22:05.013629+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741998125013,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:22:06.448508+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998126448,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"}
2025-03-15T00:22:06.448788+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741998126448,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-reporting'"}
2025-03-15T00:22:06.448867+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998126448,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:22:06.261Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"name\":\"Murali Krishna Tirunagari\",\"email\":\"mtirunagari@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"the Splunk service in the ESVC1 environment experienced an outage caused by an incorrect signing certificate. This incident primarily affected new logins for internal customers, while existing sessions remained unaffected.  Team performed a rollback of DNS failover to the active cluster and validated that ESVC1 splunk logins are working fine.\",\"detectedTime\":\"2025-03-14T22:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000TrcFIAS\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"value\":\"PRB-0027079\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"proximateCause\":\"The main cause of the incident was an incorrect signing certificate in the ESVC1 environment, which led to failures in new logins for internal customers. The issue persisted until a rollback of DNS failover was performed, restoring the system's functionality.\",\"customerExperience\":\"New logins are failing to Splunk, existing logins are fine.\",\"immediateResolution\":\"Team performed a rollback of DNS failover to the active cluster and validated that ESVC1 splunk logins are working fine.\",\"aarQuestions\":\"What processes can be implemented to ensure signing certificates are validated before deployment ?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"QuantumK Support\",\"closedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"createdBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:22:06.221Z\",\"modifiedAt\":\"2025-03-15T00:22:06.221Z\",\"id\":\"4da006f0-245e-4ab4-ae7e-ce148d9390bf\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"prbNumber\":{\"value\":\"PRB-0027079\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:05:58.768Z\"},\"requestId\":\"dc08a162-c71f-9064-e5ea-c0df7af7a90b\",\"client\":\"icc-slack-app\"}"}
2025-03-15T00:22:06.448869+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998126448,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"}
2025-03-15T00:22:06.449444+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998126448,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"}
2025-03-15T00:22:06.449446+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741998126448,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:22:06.449447+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998126448,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: 13dc682c-7922-45ef-a32c-698d7df872fd - icc-incident-closed"}
2025-03-15T00:22:06.449447+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741998126449,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event with type icc-incident-closed is now being processed."}
2025-03-15T00:22:06.449448+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998126449,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 13dc682c-7922-45ef-a32c-698d7df872fd - value: [object Promise]"}
2025-03-15T00:22:06.450493+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998126450,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Start routing Incident to CI for docId BVDAAAyfe3C and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,99,108,111,115,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[83,97,116,44,32,49,53,32,77,97,114,32,50,48,50,53,32,48,48,58,50,50,58,48,54,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-15T00:22:06.261Z\\\",\\\"user\\\":{\\\"id\\\":\\\"5bf2373f-9106-4516-8294-60227aff7557\\\",\\\"gusUserId\\\":\\\"005EE000001NYI9YAO\\\",\\\"slackUserId\\\":\\\"U02J1G1B90U\\\",\\\"name\\\":\\\"Murali Krishna Tirunagari\\\",\\\"email\\\":\\\"mtirunagari@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"13dc682c-7922-45ef-a32c-698d7df872fd\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08J53JAZRP\\\",\\\"name\\\":\\\"icc-73036099\\\"},\\\"subject\\\":\\\"New Splunk logins are failing in esvc1\\\",\\\"description\\\":\\\"the Splunk service in the ESVC1 environment experienced an outage caused by an incorrect signing certificate. This incident primarily affected new logins for internal customers, while existing sessions remained unaffected.  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2025-03-15T00:22:06.450494+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998126450,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: BVDAAAyfe3C"}
2025-03-15T00:22:06.450495+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998126450,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"routeEventJson for icc-incident-closed and docId BVDAAAyfe3C"}
2025-03-15T00:22:06.450497+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741998126450,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentClosed for id 13dc682c-7922-45ef-a32c-698d7df872fd and docId BVDAAAyfe3C"}
2025-03-15T00:22:06.450498+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998126450,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: 13dc682c-7922-45ef-a32c-698d7df872fd-incident-info"}
2025-03-15T00:22:06.451411+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998126451,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 13dc682c-7922-45ef-a32c-698d7df872fd-gus-casenumber - value: [object Promise]"}
2025-03-15T00:22:08.575265+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741998128575,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQxOTg5MDAxLCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.Vj6Kyvhh6zMAxOYqhm9_t2GdOb7dcoyn1PHib_DqvtA","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U01UPBJAV5F"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"}
2025-03-15T00:22:08.579738+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741998128579,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQxOTg5MDAxLCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.Vj6Kyvhh6zMAxOYqhm9_t2GdOb7dcoyn1PHib_DqvtA","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U06Q54CS88M"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"}
2025-03-15T00:22:08.584818+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741998128584,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQxOTg5MDAxLCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.Vj6Kyvhh6zMAxOYqhm9_t2GdOb7dcoyn1PHib_DqvtA","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U02Q288NF7W"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"}
2025-03-15T00:22:08.587961+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741998128587,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQxOTg5MDAxLCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.Vj6Kyvhh6zMAxOYqhm9_t2GdOb7dcoyn1PHib_DqvtA","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U02DWLVTKB9"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"}
2025-03-15T00:22:08.591999+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741998128591,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQxOTg5MDAxLCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.Vj6Kyvhh6zMAxOYqhm9_t2GdOb7dcoyn1PHib_DqvtA","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U032QNNKMT7"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"}
2025-03-15T00:22:08.595305+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741998128595,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQxOTg5MDAxLCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.Vj6Kyvhh6zMAxOYqhm9_t2GdOb7dcoyn1PHib_DqvtA","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U02GXBX8PUZ"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"}
2025-03-15T00:22:08.598367+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1741998128598,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQxOTg5MDAxLCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.Vj6Kyvhh6zMAxOYqhm9_t2GdOb7dcoyn1PHib_DqvtA","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U03LNRS637U"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"}
2025-03-15T00:22:08.839216+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998128838,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"exportSlackMessages internalSlackMessages for docId BVDAAAyfe3C - [{\"date\":\"1741991981.569399\",\"message\":\"<Incident Command Center> has joined the channel\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741991981.803599\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | New Splunk logins are failing\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741991982.024429\",\"message\":\"set the channel description: This is the main *Incident Command Center (ICC)* channel for everyone involved in responding to this incident.\\n\\nVisit *ICC App Home* (<slack://app?team=T01GST6QY0G&amp;id=A02Q50RQQ3B>) to learn more about everything you can do here.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741991983.277199\",\"message\":\"<Nikita Aggarwal> has joined the channel\",\"username\":\"Nikita Aggarwal\",\"replies\":[]},{\"date\":\"1741991983.655109\",\"message\":\"<HawkEye> has joined the channel\",\"username\":\"HawkEye\",\"replies\":[]},{\"date\":\"1741991983.774019\",\"message\":\"<Fawkes> has joined the channel\",\"username\":\"Fawkes\",\"replies\":[]},{\"date\":\"1741991983.894259\",\"message\":\"<SR-Scheduler> has joined the channel\",\"username\":\"SR-Scheduler\",\"replies\":[]},{\"date\":\"1741991984.008889\",\"message\":\"<ROB> has joined the channel\",\"username\":\"ROB\",\"replies\":[]},{\"date\":\"1741991984.030899\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | New Splunk logins are failing | <https://meet.google.com/sxx-yusz-kyr>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741991984.129439\",\"message\":\"<Ask Site Switch> has joined the channel\",\"username\":\"Ask Site Switch\",\"replies\":[]},{\"date\":\"1741991984.243499\",\"message\":\"<AIOpsAgent> has joined the channel\",\"username\":\"AIOpsAgent\",\"replies\":[]},{\"date\":\"1741991984.430929\",\"message\":\"Bridge Added\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741991988.461199\",\"message\":\"has renamed the channel from \\\"icc-13dc682c-7922-45ef-a32c-698d7df872fd\\\" to \\\"icc-73036099\\\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741991992.884589\",\"message\":\"SiteReliability just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741991992.895279\",\"message\":\"SiteReliability just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741991992.914879\",\"message\":\"SiteReliability updated status from *New* to *In Progress*. Let's get to work!\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741991998.829569\",\"message\":\"<@WF7800SGK> has joined the channel\",\"username\":\"Chandramouli Ramaswamy\",\"replies\":[]},{\"date\":\"1741992014.355129\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741992052.125349\",\"message\":\"Nikita Aggarwal has paged 1 team.\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741992052.470929\",\"message\":\"\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741992052.616869\",\"message\":\"<Dominick Blue> has joined the channel\",\"username\":\"Dominick Blue\",\"replies\":[]},{\"date\":\"1741992098.757639\",\"message\":\"<@WHY2W0N73> has joined the channel\",\"username\":\"Daniel Wong\",\"replies\":[]},{\"date\":\"1741992169.899619\",\"message\":\"<Murali Krishna Tirunagari> has joined the channel\",\"username\":\"Murali Krishna Tirunagari\",\"replies\":[]},{\"date\":\"1741992594.169599\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741992905.133549\",\"message\":\"From Daniel : Generally for Splunk, External Customer Impact only occurs in 2 ways.  1) if a actual change was being blocked by not having access to splunk.  For example another high sev issue that needs splunk to verify some change(s). 2) a Customer support rep is using an internal splunk dashboard to provide info that they no longer have access too.\",\"username\":\"Murali Krishna Tirunagari\",\"replies\":[]},{\"date\":\"1741992938.076829\",\"message\":\"<https://gus.lightning.force.com/lightning/r/Report/00OEE000001y7hB2AQ/view?queryScope=userFolders|Non-safe pipelines>\",\"username\":\"Nikita Aggarwal\",\"replies\":[]},{\"date\":\"1741992952.339079\",\"message\":\"<https://gus.lightning.force.com/lightning/r/Report/00OEE000001y7fZ2AQ/view?queryScope=userFolders|Safe pipelines>\",\"username\":\"Nikita Aggarwal\",\"replies\":[]},{\"date\":\"1741992962.106139\",\"message\":\"<Murali Krishna Tirunagari> has updated incident management role(s).\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741992975.061229\",\"message\":\"<https://git.soma.salesforce.com/Kuleana/quantumk-fedx/pull/420>\",\"username\":\"Murali Krishna Tirunagari\",\"replies\":[]},{\"date\":\"1741993098.600609\",\"message\":\"<Murali Krishna Tirunagari> sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741993108.234089\",\"message\":\"<@W011F6830L9> has joined the channel\",\"username\":\"Madhu Sudhan Nanda\",\"replies\":[]},{\"date\":\"1741993121.382389\",\"message\":\"<Abram Goldshtein> has joined the channel\",\"username\":\"Abram Goldshtein\",\"replies\":[]},{\"date\":\"1741993231.009179\",\"message\":\"<Stacy Viola> has joined the channel\",\"username\":\"Stacy Viola\",\"replies\":[]},{\"date\":\"1741993288.033869\",\"message\":\"DNS switch change case: <https://gus.lightning.force.com/lightning/r/Case/500EE00001TYluZYAT/view>\",\"username\":\"Murali Krishna Tirunagari\",\"replies\":[]},{\"date\":\"1741993705.997469\",\"message\":\"There are two option to mitigate the issue\\n1. DNS switcher from passive to active Cluster \\n2. The spinnaker team will run the pipeline to refresh the config to mitigate the impact.\",\"username\":\"Murali Krishna Tirunagari\",\"replies\":[]},{\"date\":\"1741993725.675229\",\"message\":\"<https://salesforce.quip.com/MQnMA5jRkkdb>\",\"username\":\"Murali Krishna Tirunagari\",\"replies\":[]},{\"date\":\"1741993970.516709\",\"message\":\"set the channel topic: :icc-sev2: Sev2 | New Splunk logins are failing in esvc1 | <https://meet.google.com/sxx-yusz-kyr>\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741993970.877439\",\"message\":\"<Murali Krishna Tirunagari> just updated this incident:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741993974.178009\",\"message\":\"Hello, from CIC - is there any external customer impact at the moment?\",\"username\":\"Stacy Viola\",\"replies\":[{\"date\":\"1741994037.789059\",\"message\":\"<Stacy Viola> there is no external impact at this moment.\",\"username\":\"Murali Krishna Tirunagari\",\"replies\":[]},{\"date\":\"1741995399.463909\",\"message\":\"Thanks <Murali Krishna Tirunagari>! As the impact is internal, CIC IC will disengage. Should the impact extend to external customers, please do not hesitate to re-engage us.\",\"username\":\"Stacy Viola\",\"replies\":[]},{\"date\":\"1741996430.363099\",\"message\":\"Thanks\",\"username\":\"Murali Krishna Tirunagari\",\"replies\":[]}]},{\"date\":\"1741995471.307489\",\"message\":\"<https://approvstar.sfproxy.controltelemetry.aws-esvc1-useast2.aws.sfdc.cl/#/ticket/c2aeecd7-15c3-1847-4655-9c9a79ebb6fa>\",\"username\":\"Murali Krishna Tirunagari\",\"replies\":[]},{\"date\":\"1741995533.537219\",\"message\":\"<@WAR5LA82G> EVP approved moratorium exit\",\"username\":\"Murali Krishna Tirunagari\",\"replies\":[]},{\"date\":\"1741995735.504839\",\"message\":\"<Murali Krishna Tirunagari> sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741995789.216179\",\"message\":\"EBF Change case: <https://gus.lightning.force.com/lightning/r/Case/500EE00001TuAtLYAV/view>\",\"username\":\"Murali Krishna Tirunagari\",\"replies\":[]},{\"date\":\"1741996279.096659\",\"message\":\"<https://gus.lightning.force.com/lightning/_classic/%2Fa4QEE00000066vZ2AQ>\",\"username\":\"Murali Krishna Tirunagari\",\"replies\":[]},{\"date\":\"1741996788.733069\",\"message\":\"DNS Switch over went through.\",\"username\":\"Murali Krishna Tirunagari\",\"replies\":[]},{\"date\":\"1741996888.251809\",\"message\":\"<@WAXKM5WLV> has joined the channel\",\"username\":\"Balaji Madhur Kumar\",\"replies\":[]},{\"date\":\"1741996897.774169\",\"message\":\"Start time: 22:03 UTC\\nEnd time: 00:00 UTC\",\"username\":\"Murali Krishna Tirunagari\",\"replies\":[]},{\"date\":\"1741996990.403819\",\"message\":\"<Murali Krishna Tirunagari> I have joined the bridge from Singapore team. Looks like the impact is resolved.\",\"username\":\"Balaji Madhur Kumar\",\"replies\":[]},{\"date\":\"1741997091.042149\",\"message\":\"Yes. I can closed out the incident <@WAXKM5WLV>\",\"username\":\"Murali Krishna Tirunagari\",\"replies\":[]},{\"date\":\"1741997153.900469\",\"message\":\"<Murali Krishna Tirunagari> resolved the incident. Would you also like to send a TCE?\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741997208.747509\",\"message\":\"<AIOpsAgent> generate PRB\",\"username\":\"Murali Krishna Tirunagari\",\"replies\":[{\"date\":\"1741997211.940259\",\"message\":\":information-blue: _I'm processing your request now. You can follow my progress <https://sherlock-rcaapi.sfproxy.monitoring.aws-esvc1-useast2.aws.sfdc.cl:7443/smartui/thread/1741997208.747509/message/0|here>._\",\"username\":\"AIOpsAgent\",\"replies\":[]},{\"date\":\"1741997219.625119\",\"message\":\"_Created action plan..._ View button\",\"username\":\"AIOpsAgent\",\"replies\":[]},{\"date\":\"1741997221.946249\",\"message\":\":aiops-agent: Please provide 
2025-03-15T00:22:08.839216+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] the case ID for the incident you want details for.\",\"username\":\"AIOpsAgent\",\"replies\":[]},{\"date\":\"1741997547.209589\",\"message\":\"• GUS\\n• <https://gus.lightning.force.com/500EE00001Tu4uHYAR|73036099>\\n• \\n\",\"username\":\"Murali Krishna Tirunagari\",\"replies\":[]},{\"date\":\"1741997576.199429\",\"message\":\"<AIOpsAgent> generate PRB for 73036099\",\"username\":\"Murali Krishna Tirunagari\",\"replies\":[]},{\"date\":\"1741997580.735979\",\"message\":\":workflow_ticket_closed: _Running fetch_tce_details_for_case_id to fetch incident details using the case ID...._\",\"username\":\"AIOpsAgent\",\"replies\":[]},{\"date\":\"1741997590.682659\",\"message\":\":workflow_ticket_closed: _Running fetch_tce_details_for_case_id to fetch TCE details for the case ID...._\",\"username\":\"AIOpsAgent\",\"replies\":[]},{\"date\":\"1741997602.005899\",\"message\":\":workflow_ticket_closed: _Running fetch_ica_summary_for_case_id to fetch ICA summary for the case ID...._\",\"username\":\"AIOpsAgent\",\"replies\":[]},{\"date\":\"1741997617.552929\",\"message\":\":workflow_ticket_closed: _Running prb_generation_tool to generate PRB document using all the gathered information...._\",\"username\":\"AIOpsAgent\",\"replies\":[]},{\"date\":\"1741997624.019769\",\"message\":\"*Title:*\\n Splunk Outage in ESVC1 Due to Incorrect Signing Certificate\\n\\n*Summary:*\\n On March 14-15, 2025, the Splunk service in the ESVC1 environment experienced an outage caused by an incorrect signing certificate. This incident primarily affected new logins for internal customers, while existing sessions remained unaffected. The issue was identified and addressed through a series of technical communications and actions, including a configuration refresh and a rollback of DNS failover to an active cluster. The incident was resolved by the early hours of March 15, restoring login functionalities and ensuring the system's stability.\\n\\n*Immediate Resolution:*\\n The immediate actions taken included initiating a configuration refresh via a Spinnaker pipeline in the development environment, followed by promoting the changes to production. Additionally, a rollback of DNS failover to an active cluster was executed successfully to restore login functionalities.\\n\\n*Proximate Cause:*\\n The main cause of the incident was an incorrect signing certificate in the ESVC1 environment, which led to failures in new logins for internal customers. The issue persisted until a rollback of DNS failover was performed, restoring the system's functionality.\\n\\n*After Action Questions:*\\n What processes can be implemented to ensure signing certificates are validated before deployment?\\nHow can we enhance the monitoring of certificate-related issues to detect similar problems earlier?\\nWhat training or resources are needed for the team to better handle similar incidents in the future?\\n\\n*Data sources:*\\n TCE\\nOther sources\\n\\n*Suggestions:*\\n Do you have any suggestions or improvements to make the generated summary more clear, concise, or accurate?\",\"username\":\"AIOpsAgent\",\"replies\":[]},{\"date\":\"1741997630.631859\",\"message\":\"AIOps Agent can make mistakes. Your feedback helps improve it. :thumbsup: button :thumbsdown: button\",\"username\":\"AIOpsAgent\",\"replies\":[]}]},{\"date\":\"1741997454.487099\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741997488.289879\",\"message\":\"<Murali Krishna Tirunagari> sent a new internal comm:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741997514.941639\",\"message\":\"_Before proceeding with the incident closure, please take a minute to review the resolving details. Update the details if they do not appear to be correct:_\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741997754.520559\",\"message\":\":alarm-clock2: The below reminder is NOW DUE:\",\"username\":\"Incident Command Center\",\"replies\":[]},{\"date\":\"1741998126.650209\",\"message\":\"ICC is in the final stages of handling the incident - just a little more patience, and we’ll be good to go! :smile::+1:\\nIn the meantime, here are the closing details:\",\"username\":\"Incident Command Center\",\"replies\":[]}]"}
2025-03-15T00:22:16.731866+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998136731,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"}
2025-03-15T00:22:16.731903+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741998136731,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-reporting'"}
2025-03-15T00:22:16.731903+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998136731,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[],\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"}"}
2025-03-15T00:22:16.732039+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998136731,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-15T00:22:16.732099+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998136732,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-15T00:22:16.732195+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741998136732,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:22:16.732432+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":50,"time":1741998136732,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at KafkaConsumer.<anonymous> (/app/build/kafka/kafka.report.consumer.js:43:109)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-15T00:26:05.105582+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998365105,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2825134080,\"uptime\":1818093.58,\"totalMem\":4018159616,\"loadavg\":[2.13,0.83,0.32],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22406560,\"nice\":14090,\"sys\":2965180,\"idle\":1788282770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22438920,\"nice\":13890,\"sys\":2972050,\"idle\":1787969200,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30027,\"num\":3,\"sum\":60024}}}"}
2025-03-15T00:26:05.105647+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741998365105,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:27:05.137615+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998425137,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2829955072,\"uptime\":1818153.61,\"totalMem\":4018159616,\"loadavg\":[0.78,0.68,0.29],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22406950,\"nice\":14090,\"sys\":2965220,\"idle\":1788342120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22439320,\"nice\":13890,\"sys\":2972120,\"idle\":1788028550,\"irq\":0}}],\"eventLoopStats\":{\"min\":22,\"max\":30022,\"num\":3,\"sum\":60030}}}"}
2025-03-15T00:27:05.137718+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741998425137,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:27:12.426670+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741998432426,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T00:27:12.428145+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741998432428,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T00:29:05.197578+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998545197,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2837495808,\"uptime\":1818273.67,\"totalMem\":4018159616,\"loadavg\":[0.1,0.45,0.25],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22407980,\"nice\":14090,\"sys\":2965360,\"idle\":1788460800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22440140,\"nice\":13890,\"sys\":2972300,\"idle\":1788147290,\"irq\":0}}],\"eventLoopStats\":{\"min\":18,\"max\":30014,\"num\":3,\"sum\":60029}}}"}
2025-03-15T00:29:05.197656+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741998545197,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:31:05.245576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998665245,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2877186048,\"uptime\":1818393.72,\"totalMem\":4018159616,\"loadavg\":[0.08,0.31,0.22],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22409000,\"nice\":14090,\"sys\":2965500,\"idle\":1788579540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22441040,\"nice\":13890,\"sys\":2972460,\"idle\":1788265970,\"irq\":0}}],\"eventLoopStats\":{\"min\":27,\"max\":30006,\"num\":3,\"sum\":60029}}}"}
2025-03-15T00:31:05.245645+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741998665245,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:32:05.277576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998725277,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2877657088,\"uptime\":1818453.75,\"totalMem\":4018159616,\"loadavg\":[0.03,0.25,0.21],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22409420,\"nice\":14090,\"sys\":2965560,\"idle\":1788638900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22441480,\"nice\":13890,\"sys\":2972510,\"idle\":1788325360,\"irq\":0}}],\"eventLoopStats\":{\"min\":17,\"max\":30010,\"num\":3,\"sum\":60029}}}"}
2025-03-15T00:32:05.277637+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741998725277,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:33:05.285581+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998785285,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2877259776,\"uptime\":1818513.76,\"totalMem\":4018159616,\"loadavg\":[0.07,0.22,0.19],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22409850,\"nice\":14090,\"sys\":2965620,\"idle\":1788698240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22441990,\"nice\":13890,\"sys\":2972560,\"idle\":1788384670,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29968,\"num\":12,\"sum\":60004}}}"}
2025-03-15T00:33:05.285652+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741998785285,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:35:05.321597+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741998905321,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2876317696,\"uptime\":1818633.8,\"totalMem\":4018159616,\"loadavg\":[0.01,0.14,0.17],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22410750,\"nice\":14090,\"sys\":2965740,\"idle\":1788816990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22443150,\"nice\":13890,\"sys\":2972650,\"idle\":1788503250,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30007,\"num\":3,\"sum\":60014}}}"}
2025-03-15T00:35:05.321653+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741998905321,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:45:05.489585+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1741999505489,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2879090688,\"uptime\":1819233.96,\"totalMem\":4018159616,\"loadavg\":[0.02,0.03,0.08],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22415640,\"nice\":14090,\"sys\":2966410,\"idle\":1789410250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22447740,\"nice\":13890,\"sys\":2973220,\"idle\":1789096600,\"irq\":0}}],\"eventLoopStats\":{\"min\":33,\"max\":30001,\"num\":3,\"sum\":60030}}}"}
2025-03-15T00:45:05.489641+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1741999505489,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:54:05.725577+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742000045725,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2900848640,\"uptime\":1819774.2,\"totalMem\":4018159616,\"loadavg\":[0,0.02,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22420610,\"nice\":14090,\"sys\":2966970,\"idle\":1789943730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22452820,\"nice\":13890,\"sys\":2973930,\"idle\":1789630070,\"irq\":0}}],\"eventLoopStats\":{\"min\":18,\"max\":30008,\"num\":3,\"sum\":60017}}}"}
2025-03-15T00:54:05.725643+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742000045725,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:56:05.781598+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742000165781,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2901676032,\"uptime\":1819894.26,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22421820,\"nice\":14090,\"sys\":2967080,\"idle\":1790062340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22453710,\"nice\":13890,\"sys\":2974070,\"idle\":1789748790,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30006,\"num\":3,\"sum\":60028}}}"}
2025-03-15T00:56:05.781651+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742000165781,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:57:05.813596+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742000225813,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2900942848,\"uptime\":1819954.29,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22422210,\"nice\":14090,\"sys\":2967160,\"idle\":1790121760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22454100,\"nice\":13890,\"sys\":2974130,\"idle\":1789808120,\"irq\":0}}],\"eventLoopStats\":{\"min\":29985,\"max\":30045,\"num\":2,\"sum\":60030}}}"}
2025-03-15T00:57:05.813645+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742000225813,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T00:57:18.548573+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742000238548,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T00:57:18.550110+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742000238550,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T00:59:05.858425+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742000345857,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2900570112,\"uptime\":1820074.33,\"totalMem\":4018159616,\"loadavg\":[0,0,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22423170,\"nice\":14090,\"sys\":2967310,\"idle\":1790240490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22454930,\"nice\":13890,\"sys\":2974210,\"idle\":1789926890,\"irq\":0}}],\"eventLoopStats\":{\"min\":17,\"max\":30027,\"num\":3,\"sum\":60024}}}"}
2025-03-15T00:59:05.858429+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742000345857,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T01:03:05.961577+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742000585961,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2901372928,\"uptime\":1820314.44,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22425280,\"nice\":14090,\"sys\":2967660,\"idle\":1790477860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22456900,\"nice\":13890,\"sys\":2974490,\"idle\":1790164080,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29982,\"num\":13,\"sum\":60025}}}"}
2025-03-15T01:03:05.961708+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742000585961,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T01:06:06.009576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742000766009,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2896621568,\"uptime\":1820494.48,\"totalMem\":4018159616,\"loadavg\":[0.09,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22426480,\"nice\":14090,\"sys\":2967840,\"idle\":1790655760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22458240,\"nice\":13890,\"sys\":2974760,\"idle\":1790341770,\"irq\":0}}],\"eventLoopStats\":{\"min\":18,\"max\":30001,\"num\":3,\"sum\":60017}}}"}
2025-03-15T01:06:06.009704+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742000766009,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T01:07:20.491359+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742000840491,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T01:07:20.492878+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742000840492,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T01:10:06.093601+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742001006093,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2896183296,\"uptime\":1820734.57,\"totalMem\":4018159616,\"loadavg\":[0.08,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22428090,\"nice\":14090,\"sys\":2968170,\"idle\":1790893110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22460240,\"nice\":13890,\"sys\":2974970,\"idle\":1790578860,\"irq\":0}}],\"eventLoopStats\":{\"min\":27,\"max\":30002,\"num\":3,\"sum\":60029}}}"}
2025-03-15T01:10:06.093658+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742001006093,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T01:20:04.047365+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742001604047,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"}
2025-03-15T01:20:04.047467+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742001604047,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-folder-created' for consumer group='icc-reporting'"}
2025-03-15T01:20:04.047476+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742001604047,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T01:20:03.995Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1baxHnmXnvc4fKvamF1r7kDwxZtQPEjZS\"}}"}
2025-03-15T01:20:04.047493+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742001604047,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"}
2025-03-15T01:20:04.047580+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742001604047,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"}
2025-03-15T01:20:04.047660+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742001604047,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T01:20:04.047661+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742001604047,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Received JSON event: 13dc682c-7922-45ef-a32c-698d7df872fd - icc-bridge-folder-created"}
2025-03-15T01:20:04.047682+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742001604047,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event with type icc-bridge-folder-created is now being processed."}
2025-03-15T01:20:04.047862+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742001604047,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 13dc682c-7922-45ef-a32c-698d7df872fd - value: [object Promise]"}
2025-03-15T01:20:04.048983+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742001604048,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Start routing Incident to CI for docId null and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,98,114,105,100,103,101,45,102,111,108,100,101,114,45,99,114,101,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[83,97,116,44,32,49,53,32,77,97,114,32,50,48,50,53,32,48,49,58,50,48,58,48,51,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,98,114,105,100,103,101]}}],\"key\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-15T01:20:03.995Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"13dc682c-7922-45ef-a32c-698d7df872fd\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"NA\\\",\\\"name\\\":\\\"NA\\\"}},\\\"eventObj\\\":{\\\"folderId\\\":\\\"1baxHnmXnvc4fKvamF1r7kDwxZtQPEjZS\\\"}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-15T01:20:03.995Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1baxHnmXnvc4fKvamF1r7kDwxZtQPEjZS\"}},\"encoder\":\"json\",\"eventType\":\"icc-bridge-folder-created\",\"payload\":{\"createdAt\":\"2025-03-15T01:20:03.995Z\",\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1baxHnmXnvc4fKvamF1r7kDwxZtQPEjZS\"}}}"}
2025-03-15T01:20:04.048985+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742001604048,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"handleQueueEditEvents docId not found for 13dc682c-7922-45ef-a32c-698d7df872fd"}
2025-03-15T01:20:04.048986+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":40,"time":1742001604048,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event icc-bridge-folder-created does not have the necessary information to create a document"}
2025-03-15T01:20:04.048986+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742001604048,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-reporting","msg":"Event 13dc682c-7922-45ef-a32c-698d7df872fd - icc-bridge-folder-created correctly routed"}
2025-03-15T01:22:06.317576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742001726317,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2894991360,\"uptime\":1821454.79,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22434130,\"nice\":14090,\"sys\":2968950,\"idle\":1791604760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22465950,\"nice\":13890,\"sys\":2975720,\"idle\":1791290430,\"irq\":0}}],\"eventLoopStats\":{\"min\":28,\"max\":30013,\"num\":3,\"sum\":60025}}}"}
2025-03-15T01:22:06.317637+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742001726317,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T01:24:06.373577+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742001846373,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2888413184,\"uptime\":1821574.85,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22435240,\"nice\":14090,\"sys\":2969190,\"idle\":1791723100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22467200,\"nice\":13890,\"sys\":2975870,\"idle\":1791408650,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30030,\"num\":3,\"sum\":60027}}}"}
2025-03-15T01:24:06.373648+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742001846373,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T01:25:05.323548+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742001905323,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T01:25:05.324945+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742001905324,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T01:30:06.348764+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742002206348,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T01:30:06.350184+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742002206350,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T01:30:06.477536+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742002206477,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2889711616,\"uptime\":1821934.95,\"totalMem\":4018159616,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22438060,\"nice\":14090,\"sys\":2969580,\"idle\":1792078830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22470050,\"nice\":13890,\"sys\":2976240,\"idle\":1791764490,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30030,\"num\":13,\"sum\":59996}}}"}
2025-03-15T01:30:06.477667+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742002206477,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T01:40:08.379072+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742002808378,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T01:40:08.380621+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742002808380,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T01:52:06.917563+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742003526917,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2896228352,\"uptime\":1823255.39,\"totalMem\":4018159616,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22449030,\"nice\":14090,\"sys\":2970980,\"idle\":1793384160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22481440,\"nice\":13890,\"sys\":2977810,\"idle\":1793069480,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30030,\"num\":3,\"sum\":60014}}}"}
2025-03-15T01:52:06.917675+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742003526917,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T01:55:11.443811+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742003711443,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T01:55:11.445333+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742003711445,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T01:59:07.085540+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742003947085,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2890137600,\"uptime\":1823675.56,\"totalMem\":4018159616,\"loadavg\":[0.17,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22452510,\"nice\":14090,\"sys\":2971450,\"idle\":1793799180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22485330,\"nice\":13890,\"sys\":2978270,\"idle\":1793484300,\"irq\":0}}],\"eventLoopStats\":{\"min\":22,\"max\":30028,\"num\":3,\"sum\":60003}}}"}
2025-03-15T01:59:07.085696+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742003947085,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:00:12.443139+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742004012443,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:00:12.444724+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742004012444,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:01:07.125605+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742004067125,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2890571776,\"uptime\":1823795.6,\"totalMem\":4018159616,\"loadavg\":[0.02,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22453840,\"nice\":14090,\"sys\":2971580,\"idle\":1793917750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22486300,\"nice\":13890,\"sys\":2978400,\"idle\":1793603020,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29981,\"num\":13,\"sum\":60012}}}"}
2025-03-15T02:01:07.125658+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742004067125,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:03:07.173586+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742004187173,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2890850304,\"uptime\":1823915.65,\"totalMem\":4018159616,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22454560,\"nice\":14090,\"sys\":2971690,\"idle\":1794036450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22487120,\"nice\":13890,\"sys\":2978520,\"idle\":1793721580,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30023,\"num\":3,\"sum\":60029}}}"}
2025-03-15T02:03:07.173644+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742004187173,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:04:07.205635+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742004247205,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2890960896,\"uptime\":1823975.68,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22454860,\"nice\":14090,\"sys\":2971760,\"idle\":1794095800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22487680,\"nice\":13890,\"sys\":2978590,\"idle\":1793780860,\"irq\":0}}],\"eventLoopStats\":{\"min\":17,\"max\":30019,\"num\":3,\"sum\":60028}}}"}
2025-03-15T02:04:07.205866+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742004247205,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:06:07.261571+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742004367261,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2889953280,\"uptime\":1824095.74,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22455640,\"nice\":14090,\"sys\":2971910,\"idle\":1794214400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22488840,\"nice\":13890,\"sys\":2978730,\"idle\":1793899380,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29998,\"num\":12,\"sum\":60023}}}"}
2025-03-15T02:06:07.261674+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742004367261,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:08:07.305569+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742004487305,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2890678272,\"uptime\":1824215.78,\"totalMem\":4018159616,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22456450,\"nice\":14090,\"sys\":2972070,\"idle\":1794333060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22489640,\"nice\":13890,\"sys\":2978870,\"idle\":1794018050,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30020,\"num\":3,\"sum\":60024}}}"}
2025-03-15T02:08:07.305640+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742004487305,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:10:07.361570+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742004607361,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2889752576,\"uptime\":1824335.84,\"totalMem\":4018159616,\"loadavg\":[0.14,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22457370,\"nice\":14090,\"sys\":2972230,\"idle\":1794451900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22490630,\"nice\":13890,\"sys\":2979010,\"idle\":1794136640,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30019,\"num\":3,\"sum\":60022}}}"}
2025-03-15T02:10:07.361650+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742004607361,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:12:07.409584+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742004727409,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2890006528,\"uptime\":1824455.88,\"totalMem\":4018159616,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22458360,\"nice\":14090,\"sys\":2972360,\"idle\":1794570470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22491440,\"nice\":13890,\"sys\":2979130,\"idle\":1794255390,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30007,\"num\":3,\"sum\":60025}}}"}
2025-03-15T02:12:07.409657+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742004727409,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:19:07.561597+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742005147561,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2891599872,\"uptime\":1824876.04,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22461820,\"nice\":14090,\"sys\":2972800,\"idle\":1794985930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22495100,\"nice\":13890,\"sys\":2979610,\"idle\":1794670450,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30012,\"num\":3,\"sum\":60018}}}"}
2025-03-15T02:19:07.561652+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742005147561,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:22:07.629591+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742005327629,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2893271040,\"uptime\":1825056.1,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22463190,\"nice\":14090,\"sys\":2972940,\"idle\":1795163950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22496730,\"nice\":13890,\"sys\":2979790,\"idle\":1794848330,\"irq\":0}}],\"eventLoopStats\":{\"min\":29,\"max\":30024,\"num\":3,\"sum\":60027}}}"}
2025-03-15T02:22:07.629663+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742005327629,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:23:07.653590+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742005387653,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2893066240,\"uptime\":1825116.13,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22463750,\"nice\":14090,\"sys\":2972970,\"idle\":1795223200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22497090,\"nice\":13890,\"sys\":2979840,\"idle\":1794907710,\"irq\":0}}],\"eventLoopStats\":{\"min\":25,\"max\":30017,\"num\":3,\"sum\":60025}}}"}
2025-03-15T02:23:07.653649+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742005387653,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:24:07.661584+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742005447661,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2891894784,\"uptime\":1825176.14,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22464720,\"nice\":14090,\"sys\":2973040,\"idle\":1795282160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22497710,\"nice\":13890,\"sys\":2979940,\"idle\":1794966740,\"irq\":0}}],\"eventLoopStats\":{\"min\":17,\"max\":30023,\"num\":3,\"sum\":60004}}}"}
2025-03-15T02:24:07.661666+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742005447661,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:25:17.333966+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742005517333,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:25:17.335422+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742005517335,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:30:07.793549+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742005807793,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2893864960,\"uptime\":1825536.27,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22467450,\"nice\":14090,\"sys\":2973400,\"idle\":1795637950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22500880,\"nice\":13890,\"sys\":2980280,\"idle\":1795322670,\"irq\":0}}],\"eventLoopStats\":{\"min\":29984,\"max\":30022,\"num\":2,\"sum\":60006}}}"}
2025-03-15T02:30:07.793656+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742005807793,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:30:18.333919+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742005818333,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:30:18.335500+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742005818335,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:34:07.873616+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742006047873,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2894643200,\"uptime\":1825776.35,\"totalMem\":4018159616,\"loadavg\":[0.03,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22469070,\"nice\":14090,\"sys\":2973620,\"idle\":1795875380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22502850,\"nice\":13890,\"sys\":2980540,\"idle\":1795560060,\"irq\":0}}],\"eventLoopStats\":{\"min\":2,\"max\":30028,\"num\":4,\"sum\":60021}}}"}
2025-03-15T02:34:07.873693+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742006047873,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:35:19.353162+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742006119353,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:35:19.354719+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742006119354,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:36:07.929584+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742006167929,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2895106048,\"uptime\":1825896.41,\"totalMem\":4018159616,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22470140,\"nice\":14090,\"sys\":2973740,\"idle\":1795993950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22503810,\"nice\":13890,\"sys\":2980690,\"idle\":1795678660,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29988,\"num\":13,\"sum\":60022}}}"}
2025-03-15T02:36:07.929648+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742006167929,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:38:07.973599+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742006287973,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2894823424,\"uptime\":1826016.45,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22470890,\"nice\":14090,\"sys\":2973870,\"idle\":1796112550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22504510,\"nice\":13890,\"sys\":2980800,\"idle\":1795797330,\"irq\":0}}],\"eventLoopStats\":{\"min\":18,\"max\":30030,\"num\":3,\"sum\":60016}}}"}
2025-03-15T02:38:07.973665+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742006287973,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:40:08.033579+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742006408033,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2893926400,\"uptime\":1826136.51,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22471910,\"nice\":14090,\"sys\":2973980,\"idle\":1796231180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22505730,\"nice\":13890,\"sys\":2980920,\"idle\":1795915950,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30023,\"num\":3,\"sum\":60026}}}"}
2025-03-15T02:40:08.033638+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742006408033,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:42:08.065604+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742006528065,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2893471744,\"uptime\":1826256.54,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22473050,\"nice\":14090,\"sys\":2974090,\"idle\":1796349690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22506520,\"nice\":13890,\"sys\":2981040,\"idle\":1796034600,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30021,\"num\":3,\"sum\":60015}}}"}
2025-03-15T02:42:08.065661+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742006528065,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:46:08.157589+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742006768157,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2892095488,\"uptime\":1826496.63,\"totalMem\":4018159616,\"loadavg\":[0.52,0.12,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22475060,\"nice\":14090,\"sys\":2974320,\"idle\":1796586590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22508180,\"nice\":13890,\"sys\":2981380,\"idle\":1796272020,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29972,\"num\":13,\"sum\":60000}}}"}
2025-03-15T02:46:08.157637+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742006768157,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:48:08.185609+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742006888185,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2899800064,\"uptime\":1826616.66,\"totalMem\":4018159616,\"loadavg\":[0.07,0.08,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22476710,\"nice\":14090,\"sys\":2974610,\"idle\":1796704560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22509850,\"nice\":13890,\"sys\":2981680,\"idle\":1796390030,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30003,\"num\":3,\"sum\":60000}}}"}
2025-03-15T02:48:08.185663+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742006888185,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:51:08.257552+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742007068257,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2900008960,\"uptime\":1826796.73,\"totalMem\":4018159616,\"loadavg\":[0.02,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22478380,\"nice\":14090,\"sys\":2974870,\"idle\":1796882600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22511130,\"nice\":13890,\"sys\":2981850,\"idle\":1796567940,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29990,\"num\":12,\"sum\":60016}}}"}
2025-03-15T02:51:08.257676+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742007068257,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T02:59:08.429561+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742007548429,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2887090176,\"uptime\":1827276.91,\"totalMem\":4018159616,\"loadavg\":[0.1,0.07,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22482500,\"nice\":14090,\"sys\":2975360,\"idle\":1797357000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22514890,\"nice\":13890,\"sys\":2982350,\"idle\":1797042240,\"irq\":0}}],\"eventLoopStats\":{\"min\":29971,\"max\":30046,\"num\":2,\"sum\":60017}}}"}
2025-03-15T02:59:08.429671+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742007548429,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T03:03:08.537596+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742007788537,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2884902912,\"uptime\":1827517.01,\"totalMem\":4018159616,\"loadavg\":[0,0.02,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22484390,\"nice\":14090,\"sys\":2975570,\"idle\":1797594270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22516970,\"nice\":13890,\"sys\":2982560,\"idle\":1797279570,\"irq\":0}}],\"eventLoopStats\":{\"min\":17,\"max\":30008,\"num\":3,\"sum\":60028}}}"}
2025-03-15T03:03:08.537644+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742007788537,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T03:05:25.239252+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742007925239,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T03:05:25.240641+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742007925240,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T03:07:08.609581+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742008028609,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2884227072,\"uptime\":1827757.08,\"totalMem\":4018159616,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22486560,\"nice\":14090,\"sys\":2975840,\"idle\":1797831400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22519100,\"nice\":13890,\"sys\":2982810,\"idle\":1797516710,\"irq\":0}}],\"eventLoopStats\":{\"min\":16,\"max\":30005,\"num\":3,\"sum\":60023}}}"}
2025-03-15T03:07:08.609640+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742008028609,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T03:10:08.669570+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742008208669,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2884300800,\"uptime\":1827937.14,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22487860,\"nice\":14090,\"sys\":2976040,\"idle\":1798009490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22520550,\"nice\":13890,\"sys\":2982990,\"idle\":1797694560,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30027,\"num\":3,\"sum\":60026}}}"}
2025-03-15T03:10:08.669652+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742008208669,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T03:10:26.352118+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742008226351,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T03:10:26.353659+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742008226353,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T03:12:08.725578+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742008328725,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2884308992,\"uptime\":1828057.2,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22488600,\"nice\":14090,\"sys\":2976180,\"idle\":1798128260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22521620,\"nice\":13890,\"sys\":2983120,\"idle\":1797813270,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30006,\"num\":3,\"sum\":60028}}}"}
2025-03-15T03:12:08.725630+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742008328725,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T03:14:08.769578+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742008448769,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2884374528,\"uptime\":1828177.25,\"totalMem\":4018159616,\"loadavg\":[0.03,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22489500,\"nice\":14090,\"sys\":2976310,\"idle\":1798247000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22522410,\"nice\":13890,\"sys\":2983260,\"idle\":1797931970,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30002,\"num\":3,\"sum\":60023}}}"}
2025-03-15T03:14:08.769679+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742008448769,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T03:15:08.789569+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742008508789,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2884399104,\"uptime\":1828237.26,\"totalMem\":4018159616,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22490020,\"nice\":14090,\"sys\":2976380,\"idle\":1798306290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22522760,\"nice\":13890,\"sys\":2983330,\"idle\":1797991320,\"irq\":0}}],\"eventLoopStats\":{\"min\":29998,\"max\":30019,\"num\":2,\"sum\":60017}}}"}
2025-03-15T03:15:08.789681+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742008508789,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T03:21:08.917569+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742008868917,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2884464640,\"uptime\":1828597.39,\"totalMem\":4018159616,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22492870,\"nice\":14090,\"sys\":2976750,\"idle\":1798662070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22525620,\"nice\":13890,\"sys\":2983730,\"idle\":1798347200,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29976,\"num\":13,\"sum\":60001}}}"}
2025-03-15T03:21:08.917644+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742008868917,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T03:40:09.349586+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742010009349,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2891456512,\"uptime\":1829737.82,\"totalMem\":4018159616,\"loadavg\":[0.05,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22502530,\"nice\":14090,\"sys\":2978060,\"idle\":1799789070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22534630,\"nice\":13890,\"sys\":2985040,\"idle\":1799473930,\"irq\":0}}],\"eventLoopStats\":{\"min\":42,\"max\":30019,\"num\":3,\"sum\":60017}}}"}
2025-03-15T03:40:09.349672+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742010009349,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T03:40:32.511395+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742010032511,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T03:40:32.512905+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742010032512,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T03:44:09.417642+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742010249417,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2891546624,\"uptime\":1829977.89,\"totalMem\":4018159616,\"loadavg\":[0.12,0.12,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22504550,\"nice\":14090,\"sys\":2978310,\"idle\":1800026320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22536490,\"nice\":13890,\"sys\":2985300,\"idle\":1799711050,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30029,\"num\":3,\"sum\":60005}}}"}
2025-03-15T03:44:09.417684+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742010249417,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T03:45:09.429583+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742010309429,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2891091968,\"uptime\":1830037.91,\"totalMem\":4018159616,\"loadavg\":[0.04,0.09,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22505190,\"nice\":14090,\"sys\":2978400,\"idle\":1800085550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22537270,\"nice\":13890,\"sys\":2985370,\"idle\":1799770290,\"irq\":0}}],\"eventLoopStats\":{\"min\":41,\"max\":30023,\"num\":3,\"sum\":60009}}}"}
2025-03-15T03:45:09.429633+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742010309429,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T03:45:33.549780+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742010333549,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T03:45:33.551408+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742010333551,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T03:50:09.541608+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742010609541,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2890657792,\"uptime\":1830338.02,\"totalMem\":4018159616,\"loadavg\":[0,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22508340,\"nice\":14090,\"sys\":2978760,\"idle\":1800382090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22539520,\"nice\":13890,\"sys\":2985660,\"idle\":1800066940,\"irq\":0}}],\"eventLoopStats\":{\"min\":42,\"max\":30013,\"num\":3,\"sum\":60027}}}"}
2025-03-15T03:50:09.541662+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742010609541,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T03:57:09.697603+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742011029697,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2883645440,\"uptime\":1830758.17,\"totalMem\":4018159616,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22512070,\"nice\":14090,\"sys\":2979320,\"idle\":1800796580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22543060,\"nice\":13890,\"sys\":2986270,\"idle\":1800481560,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30003,\"num\":3,\"sum\":60025}}}"}
2025-03-15T03:57:09.697727+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742011029697,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T04:00:09.737594+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742011209737,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2885079040,\"uptime\":1830938.21,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22513430,\"nice\":14090,\"sys\":2979520,\"idle\":1800974690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22544390,\"nice\":13890,\"sys\":2986510,\"idle\":1800659590,\"irq\":0}}],\"eventLoopStats\":{\"min\":31,\"max\":30030,\"num\":3,\"sum\":60003}}}"}
2025-03-15T04:00:09.737687+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742011209737,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T04:00:36.476427+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742011236476,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T04:00:36.477997+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742011236477,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T04:08:09.873609+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742011689873,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2890137600,\"uptime\":1831418.35,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22517110,\"nice\":14090,\"sys\":2980130,\"idle\":1801449120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22548470,\"nice\":13890,\"sys\":2987060,\"idle\":1801134020,\"irq\":0}}],\"eventLoopStats\":{\"min\":66,\"max\":30000,\"num\":3,\"sum\":60026}}}"}
2025-03-15T04:08:09.873736+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742011689873,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T04:14:09.985594+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742012049985,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2886500352,\"uptime\":1831778.46,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22519790,\"nice\":14090,\"sys\":2980490,\"idle\":1801805230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22550980,\"nice\":13890,\"sys\":2987420,\"idle\":1801490120,\"irq\":0}}],\"eventLoopStats\":{\"min\":36,\"max\":30005,\"num\":3,\"sum\":60024}}}"}
2025-03-15T04:14:09.985644+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742012049985,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T04:15:10.013686+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742012110013,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2889904128,\"uptime\":1831838.49,\"totalMem\":4018159616,\"loadavg\":[0.07,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22520340,\"nice\":14090,\"sys\":2980560,\"idle\":1801864550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22551370,\"nice\":13890,\"sys\":2987490,\"idle\":1801549470,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30030,\"num\":3,\"sum\":60030}}}"}
2025-03-15T04:15:10.013759+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742012110013,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T04:17:10.061612+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742012230061,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2889121792,\"uptime\":1831958.54,\"totalMem\":4018159616,\"loadavg\":[0.05,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22521390,\"nice\":14090,\"sys\":2980700,\"idle\":1801983170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22552590,\"nice\":13890,\"sys\":2987590,\"idle\":1801668100,\"irq\":0}}],\"eventLoopStats\":{\"min\":29981,\"max\":30037,\"num\":2,\"sum\":60018}}}"}
2025-03-15T04:17:10.061678+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742012230061,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T04:19:10.109590+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742012350109,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2889035776,\"uptime\":1832078.58,\"totalMem\":4018159616,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22522420,\"nice\":14090,\"sys\":2980880,\"idle\":1802101750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22553290,\"nice\":13890,\"sys\":2987750,\"idle\":1801786880,\"irq\":0}}],\"eventLoopStats\":{\"min\":18,\"max\":30024,\"num\":3,\"sum\":60017}}}"}
2025-03-15T04:19:10.109644+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742012350109,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T04:24:10.241590+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742012650241,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2888900608,\"uptime\":1832378.72,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22524650,\"nice\":14090,\"sys\":2981180,\"idle\":1802398430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22555880,\"nice\":13890,\"sys\":2988140,\"idle\":1802083440,\"irq\":0}}],\"eventLoopStats\":{\"min\":30010,\"max\":30017,\"num\":2,\"sum\":60027}}}"}
2025-03-15T04:24:10.241664+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742012650241,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T04:26:10.297598+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742012770297,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2900873216,\"uptime\":1832498.77,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22525750,\"nice\":14090,\"sys\":2981360,\"idle\":1802516660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22557180,\"nice\":13890,\"sys\":2988290,\"idle\":1802201610,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30026,\"num\":12,\"sum\":60021}}}"}
2025-03-15T04:26:10.297662+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742012770297,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T04:59:10.965572+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742014750965,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2891374592,\"uptime\":1834479.44,\"totalMem\":4018159616,\"loadavg\":[0.03,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22542100,\"nice\":14090,\"sys\":2983720,\"idle\":1804474610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22573140,\"nice\":13890,\"sys\":2990760,\"idle\":1804159070,\"irq\":0}}],\"eventLoopStats\":{\"min\":53,\"max\":30003,\"num\":3,\"sum\":60028}}}"}
2025-03-15T04:59:10.965657+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742014750965,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T05:04:11.105584+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742015051105,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2892492800,\"uptime\":1834779.58,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22544910,\"nice\":14090,\"sys\":2984080,\"idle\":1804771380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22576210,\"nice\":13890,\"sys\":2991060,\"idle\":1804455550,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30030,\"num\":3,\"sum\":60026}}}"}
2025-03-15T05:04:11.105652+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742015051105,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T05:08:11.169572+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742015291169,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2899329024,\"uptime\":1835019.64,\"totalMem\":4018159616,\"loadavg\":[0.03,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22546740,\"nice\":14090,\"sys\":2984430,\"idle\":1805008780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22578400,\"nice\":13890,\"sys\":2991410,\"idle\":1804692480,\"irq\":0}}],\"eventLoopStats\":{\"min\":47,\"max\":30027,\"num\":3,\"sum\":60018}}}"}
2025-03-15T05:08:11.169651+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742015291169,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T05:09:11.197573+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742015351197,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2899378176,\"uptime\":1835079.67,\"totalMem\":4018159616,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22547040,\"nice\":14090,\"sys\":2984510,\"idle\":1805068190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22578830,\"nice\":13890,\"sys\":2991460,\"idle\":1804751760,\"irq\":0}}],\"eventLoopStats\":{\"min\":55,\"max\":30022,\"num\":3,\"sum\":60026}}}"}
2025-03-15T05:09:11.197661+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742015351197,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T05:10:11.221573+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742015411221,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2894708736,\"uptime\":1835139.7,\"totalMem\":4018159616,\"loadavg\":[0.06,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22547460,\"nice\":14090,\"sys\":2984580,\"idle\":1805127580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22579260,\"nice\":13890,\"sys\":2991540,\"idle\":1804811090,\"irq\":0}}],\"eventLoopStats\":{\"min\":50,\"max\":30016,\"num\":3,\"sum\":60026}}}"}
2025-03-15T05:10:11.221640+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742015411221,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T05:14:11.317563+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742015651317,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2892906496,\"uptime\":1835379.79,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22549120,\"nice\":14090,\"sys\":2984840,\"idle\":1805365100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22581080,\"nice\":13890,\"sys\":2991830,\"idle\":1805048560,\"irq\":0}}],\"eventLoopStats\":{\"min\":22,\"max\":30010,\"num\":3,\"sum\":60025}}}"}
2025-03-15T05:14:11.317622+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742015651317,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T05:17:11.377602+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742015831377,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2893111296,\"uptime\":1835559.85,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22550220,\"nice\":14090,\"sys\":2984990,\"idle\":1805543110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22582450,\"nice\":13890,\"sys\":2992040,\"idle\":1805226430,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30019,\"num\":3,\"sum\":60017}}}"}
2025-03-15T05:17:11.377675+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742015831377,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T05:19:11.437573+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742015951437,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2892607488,\"uptime\":1835679.91,\"totalMem\":4018159616,\"loadavg\":[0.03,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22550950,\"nice\":14090,\"sys\":2985130,\"idle\":1805661780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22583340,\"nice\":13890,\"sys\":2992170,\"idle\":1805345120,\"irq\":0}}],\"eventLoopStats\":{\"min\":30004,\"max\":30024,\"num\":2,\"sum\":60028}}}"}
2025-03-15T05:19:11.437647+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742015951437,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T05:20:52.477255+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742016052477,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:20:52.478890+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742016052478,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:25:53.558933+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742016353558,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:25:53.560457+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742016353560,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:30:11.625576+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742016611625,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2882949120,\"uptime\":1836340.1,\"totalMem\":4018159616,\"loadavg\":[0,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22556100,\"nice\":14090,\"sys\":2985800,\"idle\":1806313980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22589130,\"nice\":13890,\"sys\":2992920,\"idle\":1805996990,\"irq\":0}}],\"eventLoopStats\":{\"min\":56,\"max\":30026,\"num\":3,\"sum\":60028}}}"}
2025-03-15T05:30:11.625634+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742016611625,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T05:40:56.426312+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742017256426,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:40:56.427756+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742017256427,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:43:11.881572+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742017391881,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2880241664,\"uptime\":1837120.36,\"totalMem\":4018159616,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22562180,\"nice\":14090,\"sys\":2986760,\"idle\":1807085510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22595460,\"nice\":13890,\"sys\":2993860,\"idle\":1806767900,\"irq\":0}}],\"eventLoopStats\":{\"min\":30010,\"max\":30018,\"num\":2,\"sum\":60028}}}"}
2025-03-15T05:43:11.881645+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742017391881,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T05:45:11.933620+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742017511933,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2883407872,\"uptime\":1837240.41,\"totalMem\":4018159616,\"loadavg\":[0.32,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22563370,\"nice\":14090,\"sys\":2986930,\"idle\":1807204000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22596340,\"nice\":13890,\"sys\":2994040,\"idle\":1806886590,\"irq\":0}}],\"eventLoopStats\":{\"min\":24,\"max\":30012,\"num\":3,\"sum\":60030}}}"}
2025-03-15T05:45:11.933698+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742017511933,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T05:45:57.441549+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742017557441,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:45:57.443568+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742017557443,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:46:11.949619+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742017571949,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2884784128,\"uptime\":1837300.42,\"totalMem\":4018159616,\"loadavg\":[0.12,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22564010,\"nice\":14090,\"sys\":2987010,\"idle\":1807263210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22596960,\"nice\":13890,\"sys\":2994090,\"idle\":1806945780,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30014,\"num\":12,\"sum\":60009}}}"}
2025-03-15T05:46:11.949678+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742017571949,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T05:55:59.437848+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742018159437,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:55:59.439332+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742018159439,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:56:12.117589+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742018172117,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2883354624,\"uptime\":1837900.59,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22569200,\"nice\":14090,\"sys\":2987590,\"idle\":1807856380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22601810,\"nice\":13890,\"sys\":2994860,\"idle\":1807538730,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30030,\"num\":13,\"sum\":59999}}}"}
2025-03-15T05:56:12.117694+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742018172117,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T06:01:00.537667+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742018460537,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T06:01:00.539156+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742018460539,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T06:01:12.237592+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742018472237,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2891382784,\"uptime\":1838200.71,\"totalMem\":4018159616,\"loadavg\":[0.1,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22571640,\"nice\":14090,\"sys\":2987920,\"idle\":1808152800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22604580,\"nice\":13890,\"sys\":2995190,\"idle\":1807835210,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30027,\"num\":13,\"sum\":60006}}}"}
2025-03-15T06:01:12.237641+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742018472237,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T06:03:12.293592+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742018592293,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2890444800,\"uptime\":1838320.77,\"totalMem\":4018159616,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22572910,\"nice\":14090,\"sys\":2988030,\"idle\":1808271510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22605720,\"nice\":13890,\"sys\":2995330,\"idle\":1807953920,\"irq\":0}}],\"eventLoopStats\":{\"min\":35,\"max\":30025,\"num\":3,\"sum\":60025}}}"}
2025-03-15T06:03:12.293664+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742018592293,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T06:06:12.341602+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742018772341,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2889027584,\"uptime\":1838500.82,\"totalMem\":4018159616,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22574280,\"nice\":14090,\"sys\":2988250,\"idle\":1808449550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22607200,\"nice\":13890,\"sys\":2995540,\"idle\":1808131710,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30007,\"num\":13,\"sum\":59995}}}"}
2025-03-15T06:06:12.341661+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742018772341,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T06:08:12.365604+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742018892365,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2889318400,\"uptime\":1838620.84,\"totalMem\":4018159616,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22575180,\"nice\":14090,\"sys\":2988400,\"idle\":1808568180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22608350,\"nice\":13890,\"sys\":2995650,\"idle\":1808250260,\"irq\":0}}],\"eventLoopStats\":{\"min\":45,\"max\":30006,\"num\":3,\"sum\":60005}}}"}
2025-03-15T06:08:12.365702+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742018892365,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T06:09:12.389555+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742018952389,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2889072640,\"uptime\":1838680.87,\"totalMem\":4018159616,\"loadavg\":[0.07,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22575510,\"nice\":14090,\"sys\":2988490,\"idle\":1808627480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22608750,\"nice\":13890,\"sys\":2995720,\"idle\":1808309580,\"irq\":0}}],\"eventLoopStats\":{\"min\":45,\"max\":30020,\"num\":3,\"sum\":60023}}}"}
2025-03-15T06:09:12.389681+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742018952389,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T06:10:12.405606+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742019012405,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2889097216,\"uptime\":1838740.88,\"totalMem\":4018159616,\"loadavg\":[0.43,0.11,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22575950,\"nice\":14090,\"sys\":2988590,\"idle\":1808686780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22609230,\"nice\":13890,\"sys\":2995790,\"idle\":1808368930,\"irq\":0}}],\"eventLoopStats\":{\"min\":41,\"max\":30027,\"num\":3,\"sum\":60014}}}"}
2025-03-15T06:10:12.405713+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742019012405,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T06:11:12.417588+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742019072417,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2889146368,\"uptime\":1838800.89,\"totalMem\":4018159616,\"loadavg\":[0.4,0.15,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22576390,\"nice\":14090,\"sys\":2988680,\"idle\":1808746120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22609720,\"nice\":13890,\"sys\":2995850,\"idle\":1808428210,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30021,\"num\":13,\"sum\":60004}}}"}
2025-03-15T06:11:12.417649+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742019072417,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T06:13:12.465609+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742019192465,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2888855552,\"uptime\":1838920.94,\"totalMem\":4018159616,\"loadavg\":[0.26,0.14,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22577420,\"nice\":14090,\"sys\":2988800,\"idle\":1808864760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22610680,\"nice\":13890,\"sys\":2995940,\"idle\":1808546990,\"irq\":0}}],\"eventLoopStats\":{\"min\":74,\"max\":30012,\"num\":3,\"sum\":60025}}}"}
2025-03-15T06:13:12.465664+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742019192465,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T06:14:12.493573+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742019252493,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2888863744,\"uptime\":1838980.97,\"totalMem\":4018159616,\"loadavg\":[0.16,0.13,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22577870,\"nice\":14090,\"sys\":2988880,\"idle\":1808924040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22611190,\"nice\":13890,\"sys\":2996050,\"idle\":1808606350,\"irq\":0}}],\"eventLoopStats\":{\"min\":60,\"max\":30028,\"num\":3,\"sum\":60028}}}"}
2025-03-15T06:14:12.493700+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742019252493,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T06:17:12.549580+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742019432549,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2888409088,\"uptime\":1839161.03,\"totalMem\":4018159616,\"loadavg\":[0.12,0.12,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22579100,\"nice\":14090,\"sys\":2989130,\"idle\":1809101840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22612470,\"nice\":13890,\"sys\":2996270,\"idle\":1808784260,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30007,\"num\":4,\"sum\":60016}}}"}
2025-03-15T06:17:12.549675+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742019432549,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T06:19:12.585666+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742019552585,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2880647168,\"uptime\":1839281.06,\"totalMem\":4018159616,\"loadavg\":[0.01,0.07,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22580500,\"nice\":14090,\"sys\":2989360,\"idle\":1809220200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22613630,\"nice\":14030,\"sys\":2996490,\"idle\":1808902320,\"irq\":0}}],\"eventLoopStats\":{\"min\":58,\"max\":30002,\"num\":3,\"sum\":60029}}}"}
2025-03-15T06:19:12.585744+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742019552585,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T06:21:04.330835+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742019664330,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T06:21:04.332314+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742019664332,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}
2025-03-15T06:22:12.633739+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742019732633,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2880708608,\"uptime\":1839461.11,\"totalMem\":4018159616,\"loadavg\":[0.01,0.06,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22582840,\"nice\":14090,\"sys\":2989590,\"idle\":1809398000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22615410,\"nice\":14030,\"sys\":2996740,\"idle\":1809080320,\"irq\":0}}],\"eventLoopStats\":{\"min\":36,\"max\":30007,\"num\":3,\"sum\":60017}}}"}
2025-03-15T06:22:12.633796+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742019732633,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T06:25:12.717590+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":20,"time":1742019912717,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2883743744,\"uptime\":1839641.19,\"totalMem\":4018159616,\"loadavg\":[0.03,0.04,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22584130,\"nice\":14090,\"sys\":2989930,\"idle\":1809575530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":22616810,\"nice\":14030,\"sys\":2996990,\"idle\":1809258280,\"irq\":0}}],\"eventLoopStats\":{\"min\":18,\"max\":30020,\"num\":3,\"sum\":60029}}}"}
2025-03-15T06:25:12.717729+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742019912717,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"}
2025-03-15T06:31:06.431952+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742020266431,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T06:31:06.433427+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.3] {"level":30,"time":1742020266433,"pid":30,"hostname":"dyno-548d7662-b4ba-4ca8-914f-2af29769ffe7","name":"icc-common","msg":"Redis client ready"}