2025-03-14T18:03:32.503337+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741975412503,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2819387392,\"uptime\":1795229.81,\"totalMem\":4018151424,\"loadavg\":[0.12,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23194850,\"nice\":13180,\"sys\":3506280,\"idle\":1764635990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23143150,\"nice\":14580,\"sys\":3504770,\"idle\":1764702730,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30012,\"num\":13,\"sum\":59998}}}"} 2025-03-14T18:03:32.503347+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741975412503,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T18:05:32.551270+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741975532551,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2822721536,\"uptime\":1795349.86,\"totalMem\":4018151424,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23195770,\"nice\":13180,\"sys\":3506460,\"idle\":1764754670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2822946816,\"uptime\":1795529.9,\"totalMem\":4018151424,\"loadavg\":[0.08,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23197090,\"nice\":13180,\"sys\":3506740,\"idle\":1764932550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23145460,\"nice\":14580,\"sys\":3505240,\"idle\":1764999400,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30023,\"num\":10,\"sum\":60007}}}"} 2025-03-14T18:08:32.595327+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741975712595,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T18:13:32.711290+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741976012711,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2830397440,\"uptime\":1795830.02,\"totalMem\":4018151424,\"loadavg\":[0.11,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23199200,\"nice\":13180,\"sys\":3507130,\"idle\":1765229050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23147850,\"nice\":14580,\"sys\":3505630,\"idle\":1765296120,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30015,\"num\":13,\"sum\":60003}}}"} 2025-03-14T18:13:32.711338+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741976012711,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T18:22:32.903253+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741976552903,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2830938112,\"uptime\":1796370.21,\"totalMem\":4018151424,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23204100,\"nice\":13180,\"sys\":3507930,\"idle\":1765762220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2832621568,\"uptime\":1797210.48,\"totalMem\":4018151424,\"loadavg\":[0.01,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23211130,\"nice\":13180,\"sys\":3509160,\"idle\":1766592410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23159370,\"nice\":14580,\"sys\":3507560,\"idle\":1766660280,\"irq\":0}}],\"eventLoopStats\":{\"min\":166,\"max\":30030,\"num\":3,\"sum\":60026}}}"} 2025-03-14T18:36:33.171360+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741977393171,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T18:39:33.215267+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741977573215,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2832642048,\"uptime\":1797390.52,\"totalMem\":4018151424,\"loadavg\":[0,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23212550,\"nice\":13180,\"sys\":3509450,\"idle\":1766770260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23160710,\"nice\":14580,\"sys\":3507800,\"idle\":1766838270,\"irq\":0}}],\"eventLoopStats\":{\"min\":196,\"max\":30029,\"num\":3,\"sum\":60026}}}"} 2025-03-14T18:39:33.215380+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741977573215,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T18:45:33.287293+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741977933287,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2829893632,\"uptime\":1797750.59,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23215950,\"nice\":13180,\"sys\":3510060,\"idle\":1767125800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1741978410390,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Redis client ready"} 2025-03-14T18:56:33.483270+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741978593483,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2834731008,\"uptime\":1798410.79,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23221470,\"nice\":13180,\"sys\":3510980,\"idle\":1767777360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":20,"time":1741979973883,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2823073792,\"uptime\":1799791.19,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23233570,\"nice\":13180,\"sys\":3513080,\"idle\":1769140700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23180840,\"nice\":14580,\"sys\":3511340,\"idle\":1769210050,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29626,\"num\":13,\"sum\":60009}}}"} 2025-03-14T19:19:33.883340+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741979973883,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T19:21:33.927292+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980093927,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2821926912,\"uptime\":1799911.23,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23234550,\"nice\":13180,\"sys\":3513250,\"idle\":1769259180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23181620,\"nice\":14580,\"sys\":3511510,\"idle\":1769328670,\"irq\":0}}],\"eventLoopStats\":{\"min\":375,\"max\":30005,\"num\":3,\"sum\":60015}}}"} 2025-03-14T19:21:33.927368+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741980093927,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T19:30:07.319984+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741980607319,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-folder-created' for consumer group='icc-reporting'"} 2025-03-14T19:30:07.319989+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980607319,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:30:06.494Z\",\"incident\":{\"id\":\"4fa94feb-1f18-4521-9fa1-92d626590aab\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1JcdmYhoi_x_1HzZQMFtJQsUDmeo-KuK0\"}}"} 2025-03-14T19:30:07.320014+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980607319,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"} 2025-03-14T19:30:07.320021+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980607319,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"} 2025-03-14T19:30:07.320134+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741980607320,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T19:30:07.320135+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980607319,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"Received kafka message with key: 4fa94feb-1f18-4521-9fa1-92d626590aab"} 2025-03-14T19:30:07.320136+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980607320,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"Received JSON event: 4fa94feb-1f18-4521-9fa1-92d626590aab - icc-bridge-folder-created"} 2025-03-14T19:30:07.320136+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741980607320,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"Event with type icc-bridge-folder-created is now being processed."} 2025-03-14T19:30:07.320775+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980607320,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 4fa94feb-1f18-4521-9fa1-92d626590aab - value: [object Promise]"} 2025-03-14T19:30:07.320778+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980607320,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"Start routing Incident to CI for docId null and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,98,114,105,100,103,101,45,102,111,108,100,101,114,45,99,114,101,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,57,58,51,48,58,48,54,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,98,114,105,100,103,101]}}],\"key\":\"4fa94feb-1f18-4521-9fa1-92d626590aab\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T19:30:06.494Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"4fa94feb-1f18-4521-9fa1-92d626590aab\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"NA\\\",\\\"name\\\":\\\"NA\\\"}},\\\"eventObj\\\":{\\\"folderId\\\":\\\"1JcdmYhoi_x_1HzZQMFtJQsUDmeo-KuK0\\\"}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T19:30:06.494Z\",\"incident\":{\"id\":\"4fa94feb-1f18-4521-9fa1-92d626590aab\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1JcdmYhoi_x_1HzZQMFtJQsUDmeo-KuK0\"}},\"encoder\":\"json\",\"eventType\":\"icc-bridge-folder-created\",\"payload\":{\"createdAt\":\"2025-03-14T19:30:06.494Z\",\"incident\":{\"id\":\"4fa94feb-1f18-4521-9fa1-92d626590aab\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1JcdmYhoi_x_1HzZQMFtJQsUDmeo-KuK0\"}}}"} 2025-03-14T19:30:07.320780+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980607320,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"handleQueueEditEvents docId not found for 4fa94feb-1f18-4521-9fa1-92d626590aab"} 2025-03-14T19:30:07.320782+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":40,"time":1741980607320,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"Event icc-bridge-folder-created does not have the necessary information to create a document"} 2025-03-14T19:30:07.320782+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741980607320,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"Event 4fa94feb-1f18-4521-9fa1-92d626590aab - icc-bridge-folder-created correctly routed"} 2025-03-14T19:32:47.835138+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741980767835,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-reporting'"} 2025-03-14T19:32:47.835205+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980767835,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:32:47.557Z\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"name\":\"Yiyuan Xing\",\"email\":\"yxing@salesforce.com\"},\"incident\":{\"id\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Multiple servcies missing Argus metric in us-west-2\",\"description\":\"Support case in TOC channel - https://salesforce-internal.slack.com/archives/CPCCX31PW/p1741930445824479\",\"detectedTime\":\"2025-03-14T19:32:47.423Z\",\"severity\":\"Sev3\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T19:32:47.423Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:32:47.423Z\",\"modifiedAt\":\"2025-03-14T19:32:47.423Z\",\"createdBy\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"modifiedBy\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"id\":\"2535f041-0687-43c3-a044-9f55d7800422\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"88cf8690-1029-45b9-9fd0-cb1eadcb3fd9\",\"email\":\"yxing@salesforce.com\",\"active\":true,\"name\":\"Yiyuan Xing\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001Icr3YAC\",\"slackUserId\":\"U02GZQQDFST\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-07-28T00:07:06.309Z\",\"modifiedAt\":\"2023-07-28T00:07:06.309Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T19:32:47.423Z\",\"scrumTeamId\":\"a00EE000008qhmNYAQ\",\"team\":\"CP CE-CloudInfra-TOC\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U02GZQQDFST\",\"U8L9GRME1\",\"U072Q9HGQAC\",\"UMM45A1PG\",\"U022PV6HCDP\"],\"channels\":[],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"a72a2238-810c-d903-4358-466be54eb9a7\",\"client\":\"icc-slack-app\"}"} 2025-03-14T19:32:47.835206+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980767835,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T19:32:47.835258+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980767835,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"} 2025-03-14T19:32:47.835358+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741980767835,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T19:32:47.835360+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980767834,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"Received kafka message with key: e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T19:32:47.835361+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980767835,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"Received JSON event: e6a34303-ce77-4541-b86d-01d124c389ec - icc-incident-created-without-slack-channel"} 2025-03-14T19:32:47.835361+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741980767835,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"Event type icc-incident-created-without-slack-channel is not consumed by icc-reporting."} 2025-03-14T19:32:54.843239+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741980774843,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"} 2025-03-14T19:32:54.843245+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980774843,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:32:54.793Z\",\"incident\":{\"id\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"slackChannel\":{\"id\":\"C08HSER3XJR\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtvFnYAJ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T19:32:54.793Z\",\"recordId\":\"500EE00001TtvFnYAJ\",\"incidentId\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"caseNumber\":\"73031797\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"} 2025-03-14T19:32:54.843246+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980774843,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T19:32:54.843250+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980774843,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T19:32:54.843339+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741980774843,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T19:32:54.843371+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980774843,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"Received kafka message with key: e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T19:32:54.843372+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980774843,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"Received JSON event: e6a34303-ce77-4541-b86d-01d124c389ec - icc-gus-response"} 2025-03-14T19:32:54.843372+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741980774843,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."} 2025-03-14T19:32:54.843961+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980774843,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: e6a34303-ce77-4541-b86d-01d124c389ec - value: [object Promise]"} 2025-03-14T19:32:54.843967+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980774843,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"Start routing Incident to CI for docId SVMAAAGLjRr and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,49,57,58,51,50,58,53,52,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T19:32:54.793Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"e6a34303-ce77-4541-b86d-01d124c389ec\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HSER3XJR\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001TtvFnYAJ\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_created\\\",\\\"timestamp\\\":\\\"2025-03-14T19:32:54.793Z\\\",\\\"recordId\\\":\\\"500EE00001TtvFnYAJ\\\",\\\"incidentId\\\":\\\"e6a34303-ce77-4541-b86d-01d124c389ec\\\",\\\"caseNumber\\\":\\\"73031797\\\"},\\\"changes\\\":{\\\"lastExportStatus\\\":[null,\\\"success\\\"]}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T19:32:54.793Z\",\"incident\":{\"id\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"slackChannel\":{\"id\":\"C08HSER3XJR\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtvFnYAJ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T19:32:54.793Z\",\"recordId\":\"500EE00001TtvFnYAJ\",\"incidentId\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"caseNumber\":\"73031797\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T19:32:54.793Z\",\"incident\":{\"id\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"slackChannel\":{\"id\":\"C08HSER3XJR\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtvFnYAJ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T19:32:54.793Z\",\"recordId\":\"500EE00001TtvFnYAJ\",\"incidentId\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"caseNumber\":\"73031797\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}}"} 2025-03-14T19:32:54.843968+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980774843,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: SVMAAAGLjRr"} 2025-03-14T19:32:54.843968+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980774843,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId SVMAAAGLjRr"} 2025-03-14T19:32:54.843969+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980774843,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id e6a34303-ce77-4541-b86d-01d124c389ec and docId SVMAAAGLjRr"} 2025-03-14T19:32:54.844037+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980774843,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"addGusExportUpdate for incidentId e6a34303-ce77-4541-b86d-01d124c389ec, docId SVMAAAGLjRr, event {\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T19:32:54.793Z\",\"recordId\":\"500EE00001TtvFnYAJ\",\"incidentId\":\"e6a34303-ce77-4541-b86d-01d124c389ec\",\"caseNumber\":\"73031797\"}"} 2025-03-14T19:32:54.844037+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980774844,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: e6a34303-ce77-4541-b86d-01d124c389ec-gus-casenumber - value: [object Promise]"} 2025-03-14T19:32:54.844388+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980774844,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"addGusExportUpdate for incidentId e6a34303-ce77-4541-b86d-01d124c389ec, docId SVMAAAGLjRr, caseNumber null"} 2025-03-14T19:32:54.844389+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980774844,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"CacheServiceFacade.setValue key: e6a34303-ce77-4541-b86d-01d124c389ec-gus-casenumber - value: 73031797"} 2025-03-14T19:32:55.083293+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741980775083,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-reporting'"} 2025-03-14T19:32:55.083323+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980775083,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:32:55.031Z\",\"incident\":{\"id\":\"e6a34303-ce77-4541-b86d-01d124c389ec\"},\"eventObj\":{\"createdAt\":\"2025-03-14T19:32:49.643Z\",\"modifiedAt\":\"2025-03-14T19:32:54.844Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HSER3XJR\",\"name\":\"icc-73031797\"}}"} 2025-03-14T19:32:55.083324+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980775083,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T19:32:55.083329+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980775083,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T19:32:55.083382+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741980775083,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T19:32:55.083418+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980775083,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"Received kafka message with key: e6a34303-ce77-4541-b86d-01d124c389ec"} 2025-03-14T19:32:55.083419+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741980775083,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"Received JSON event: e6a34303-ce77-4541-b86d-01d124c389ec - icc-slack-channel-renamed"} 2025-03-14T19:32:55.083419+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741980775083,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-reporting","msg":"Event type icc-slack-channel-renamed is not consumed by icc-reporting."} 2025-03-14T19:39:34.275260+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741981174275,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2826514432,\"uptime\":1800991.58,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23241880,\"nice\":13180,\"sys\":3514700,\"idle\":1770326800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23191710,\"nice\":14580,\"sys\":3513110,\"idle\":1770395600,\"irq\":0}}],\"eventLoopStats\":{\"min\":339,\"max\":30004,\"num\":3,\"sum\":60003}}}"} 2025-03-14T19:39:34.275328+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741981174275,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T19:40:34.295266+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741981234295,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2826223616,\"uptime\":1801051.6,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23242480,\"nice\":13180,\"sys\":3514760,\"idle\":1770386010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23192300,\"nice\":14580,\"sys\":3513190,\"idle\":1770454890,\"irq\":0}}],\"eventLoopStats\":{\"min\":340,\"max\":30030,\"num\":3,\"sum\":60018}}}"} 2025-03-14T19:40:34.295325+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741981234295,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T19:42:56.269778+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741981376268,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T19:42:56.269782+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741981376269,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Redis client ready"} 2025-03-14T19:43:34.359267+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741981414359,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2824921088,\"uptime\":1801231.67,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23244380,\"nice\":13180,\"sys\":3515000,\"idle\":1770563820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23194090,\"nice\":14580,\"sys\":3513410,\"idle\":1770632810,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29658,\"num\":13,\"sum\":60015}}}"} 2025-03-14T19:43:34.359314+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741981414359,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T19:44:34.391264+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741981474391,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2825457664,\"uptime\":1801291.7,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23245030,\"nice\":13180,\"sys\":3515090,\"idle\":1770623090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23194430,\"nice\":14580,\"sys\":3513500,\"idle\":1770692130,\"irq\":0}}],\"eventLoopStats\":{\"min\":341,\"max\":30000,\"num\":3,\"sum\":60027}}}"} 2025-03-14T19:44:34.391316+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741981474391,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T19:47:57.269128+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741981677268,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T19:47:57.269132+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741981677269,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Redis client ready"} 2025-03-14T19:50:34.551252+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741981834551,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2839408640,\"uptime\":1801651.86,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23248230,\"nice\":13180,\"sys\":3515630,\"idle\":1770978640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23197340,\"nice\":14580,\"sys\":3514040,\"idle\":1771047440,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30025,\"num\":4,\"sum\":60026}}}"} 2025-03-14T19:50:34.551327+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741981834551,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T19:51:34.579290+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741981894579,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2839412736,\"uptime\":1801711.88,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23248590,\"nice\":13180,\"sys\":3515700,\"idle\":1771037940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23197950,\"nice\":14580,\"sys\":3514100,\"idle\":1771106720,\"irq\":0}}],\"eventLoopStats\":{\"min\":266,\"max\":30030,\"num\":3,\"sum\":60027}}}"} 2025-03-14T19:51:34.579347+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741981894579,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T19:57:34.719298+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741982254719,"pid":34,"hostname":"dyno-ab8c2a21-8102-4785-bb6b-454016ad38bb","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2943401984,\"uptime\":1802072.03,\"totalMem\":4018151424,\"loadavg\":[0.08,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23251610,\"nice\":13180,\"sys\":3516190,\"idle\":1771393750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23201230,\"nice\":14580,\"sys\":3514550,\"idle\":1771462540,\"irq\":0}}],\"eventLoopStats\":{\"min\":221,\"max\":30009,\"num\":3,\"sum\":60024}}}"} 2025-03-14T19:57:34.719316+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] 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{"level":20,"time":1741984432331,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2908839936,\"uptime\":1804249.64,\"totalMem\":4018151424,\"loadavg\":[0.06,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23303170,\"nice\":13180,\"sys\":3522370,\"idle\":1773509340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23242570,\"nice\":14580,\"sys\":3520320,\"idle\":1773587120,\"irq\":0}}],\"eventLoopStats\":{\"min\":27,\"max\":30021,\"num\":3,\"sum\":60009}}}"} 2025-03-14T20:33:52.331360+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741984432331,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T20:41:53.346524+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741984913346,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T20:41:53.347648+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741984913347,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Redis client ready"} 2025-03-14T20:45:52.603284+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985152603,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2911158272,\"uptime\":1804969.91,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23308840,\"nice\":13180,\"sys\":3523540,\"idle\":1774220500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23247580,\"nice\":14580,\"sys\":3521440,\"idle\":1774298900,\"irq\":0}}],\"eventLoopStats\":{\"min\":48,\"max\":30025,\"num\":3,\"sum\":60027}}}"} 2025-03-14T20:45:52.603357+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741985152603,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T20:49:52.667288+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985392667,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2904023040,\"uptime\":1805209.97,\"totalMem\":4018151424,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23311660,\"nice\":13180,\"sys\":3523950,\"idle\":1774457360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23250030,\"nice\":14580,\"sys\":3521880,\"idle\":1774535840,\"irq\":0}}],\"eventLoopStats\":{\"min\":35,\"max\":30030,\"num\":3,\"sum\":60012}}}"} 2025-03-14T20:49:52.667354+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741985392667,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T20:50:25.489366+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985425489,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:25.489473+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741985425489,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-reporting'"} 2025-03-14T20:50:25.489527+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985425489,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:50:25.474Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\",\"isManaged\":true},\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"}}"} 2025-03-14T20:50:25.489531+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985425489,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"} 2025-03-14T20:50:25.489607+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985425489,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"} 2025-03-14T20:50:25.489718+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741985425489,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T20:50:25.489718+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985425489,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: 81b17238-6dd4-414e-bba3-cc7afa048f95 - icc-bridge-generated"} 2025-03-14T20:50:25.489718+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741985425489,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event type icc-bridge-generated is not consumed by icc-reporting."} 2025-03-14T20:50:25.489741+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741985425489,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event 81b17238-6dd4-414e-bba3-cc7afa048f95 - icc-bridge-generated correctly routed"} 2025-03-14T20:50:29.597614+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985429597,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:29.598014+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741985429597,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-reporting'"} 2025-03-14T20:50:29.598017+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985429597,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:50:29.548Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"eventObj\":{\"createdAt\":\"2025-03-14T20:50:24.415Z\",\"modifiedAt\":\"2025-03-14T20:50:29.346Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"}}"} 2025-03-14T20:50:29.598017+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985429597,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T20:50:29.598018+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985429597,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"} 2025-03-14T20:50:29.598018+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741985429597,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T20:50:29.598023+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985429597,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: 81b17238-6dd4-414e-bba3-cc7afa048f95 - icc-slack-channel-renamed"} 2025-03-14T20:50:29.598024+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741985429597,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event type icc-slack-channel-renamed is not consumed by icc-reporting."} 2025-03-14T20:50:29.598024+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741985429597,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event 81b17238-6dd4-414e-bba3-cc7afa048f95 - icc-slack-channel-renamed correctly routed"} 2025-03-14T20:50:37.251657+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985437251,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Roles for incident: [{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}]"} 2025-03-14T20:50:37.435186+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985437435,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Roles for incident: [{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}]"} 2025-03-14T20:50:42.701983+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985442701,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T20:50:42.702083+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741985442702,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"} 2025-03-14T20:50:42.702109+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985442702,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:50:42.229Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T20:50:42.229Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{}}"} 2025-03-14T20:50:42.702121+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985442702,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T20:50:42.702184+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985442702,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T20:50:42.702293+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741985442702,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T20:50:42.702316+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985442702,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: 81b17238-6dd4-414e-bba3-cc7afa048f95 - icc-gus-response"} 2025-03-14T20:50:42.702319+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741985442702,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."} 2025-03-14T20:50:42.702484+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985442702,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 81b17238-6dd4-414e-bba3-cc7afa048f95 - value: [object Promise]"} 2025-03-14T20:50:42.703054+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985442702,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Start routing Incident to CI for docId RRXAAAsffGL and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,48,58,53,48,58,52,50,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T20:50:42.229Z\\\",\\\"user\\\":{\\\"id\\\":\\\"16818eee-1d49-4bf8-862d-dbb87204a673\\\",\\\"gusUserId\\\":\\\"005EE00000KO6C3YAL\\\",\\\"slackUserId\\\":\\\"U066V549B7E\\\",\\\"name\\\":\\\"Jason Harrison\\\",\\\"email\\\":\\\"jason.harrison@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"81b17238-6dd4-414e-bba3-cc7afa048f95\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HYEA8CGL\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001TtyjyYAB\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_updated\\\",\\\"timestamp\\\":\\\"2025-03-14T20:50:42.229Z\\\",\\\"recordId\\\":\\\"500EE00001TtyjyYAB\\\",\\\"incidentId\\\":\\\"81b17238-6dd4-414e-bba3-cc7afa048f95\\\",\\\"caseNumber\\\":\\\"73033613\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T20:50:42.229Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T20:50:42.229Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T20:50:42.229Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T20:50:42.229Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{}}}"} 2025-03-14T20:50:42.703056+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985442702,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: RRXAAAsffGL"} 2025-03-14T20:50:42.703057+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985442702,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId RRXAAAsffGL"} 2025-03-14T20:50:42.703057+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985442703,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id 81b17238-6dd4-414e-bba3-cc7afa048f95 and docId RRXAAAsffGL"} 2025-03-14T20:50:42.703061+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985442703,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95, docId RRXAAAsffGL, event {\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T20:50:42.229Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"}"} 2025-03-14T20:50:42.703140+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985442703,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 81b17238-6dd4-414e-bba3-cc7afa048f95-gus-casenumber - value: [object Promise]"} 2025-03-14T20:50:42.703485+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985442703,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95, docId RRXAAAsffGL, caseNumber 73033613"} 2025-03-14T20:50:42.703486+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741985442703,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event 81b17238-6dd4-414e-bba3-cc7afa048f95 - icc-gus-response correctly routed"} 2025-03-14T20:57:52.839271+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741985872839,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2902638592,\"uptime\":1805690.15,\"totalMem\":4018151424,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23316100,\"nice\":13180,\"sys\":3524710,\"idle\":1774931650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23253550,\"nice\":14580,\"sys\":3522610,\"idle\":1775010230,\"irq\":0}}],\"eventLoopStats\":{\"min\":21,\"max\":30017,\"num\":3,\"sum\":60030}}}"} 2025-03-14T20:57:52.839471+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741985872839,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T21:02:52.951474+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741986172951,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2903257088,\"uptime\":1805990.26,\"totalMem\":4018151424,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23318030,\"nice\":13180,\"sys\":3525170,\"idle\":1775228080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23255730,\"nice\":14580,\"sys\":3523030,\"idle\":1775306790,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30027,\"num\":3,\"sum\":60018}}}"} 2025-03-14T21:02:52.951480+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741986172951,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T21:03:19.489448+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741986199489,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Roles for incident: []"} 2025-03-14T21:03:20.468686+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741986200468,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"RedisService: saveIncidentInfo, key: 81b17238-6dd4-414e-bba3-cc7afa048f95-incident-info, info: {\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseId\":\"500EE00001TtyjyYAB\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"slackChannelId\":\"C08HYEA8CGL\",\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"impact\":\"ServiceDegradation\",\"impactStart\":\"2025-03-14T17:48:00.000Z\",\"impactEnd\":\"2025-03-14T18:37:00.000Z\",\"servicesImpacted\":\"Heroku\",\"roles\":{},\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"caseNumber\":\"73033613\",\"productTag\":\"Product tag not found\",\"proximateCause\":\"Proximate cause not found\",\"customerExperience\":\"Customer Experience not found\",\"immediateResolution\":\"Immediate Resolution not found\",\"aarQuestions\":\"Aar Questions not found\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Closed By not found\"}"} 2025-03-14T21:03:20.469851+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741986200469,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event 81b17238-6dd4-414e-bba3-cc7afa048f95 - icc-incident-resolved correctly routed"} 2025-03-14T21:03:24.606322+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741986204606,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"} 2025-03-14T21:03:24.606791+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741986204606,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"} 2025-03-14T21:03:24.606796+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741986204606,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:03:24.100Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T21:03:24.100Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{}}"} 2025-03-14T21:03:24.606813+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741986204606,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T21:03:24.606872+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741986204606,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T21:03:24.607005+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741986204606,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T21:03:24.607006+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741986204606,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: 81b17238-6dd4-414e-bba3-cc7afa048f95 - icc-gus-response"} 2025-03-14T21:03:24.607017+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741986204606,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."} 2025-03-14T21:03:24.607181+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741986204607,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 81b17238-6dd4-414e-bba3-cc7afa048f95 - value: [object Promise]"} 2025-03-14T21:03:24.607731+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741986204607,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Start routing Incident to CI for docId RRXAAAsffGL and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,49,58,48,51,58,50,52,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T21:03:24.100Z\\\",\\\"user\\\":{\\\"id\\\":\\\"16818eee-1d49-4bf8-862d-dbb87204a673\\\",\\\"gusUserId\\\":\\\"005EE00000KO6C3YAL\\\",\\\"slackUserId\\\":\\\"U066V549B7E\\\",\\\"name\\\":\\\"Jason Harrison\\\",\\\"email\\\":\\\"jason.harrison@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"81b17238-6dd4-414e-bba3-cc7afa048f95\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HYEA8CGL\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001TtyjyYAB\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_resolved\\\",\\\"timestamp\\\":\\\"2025-03-14T21:03:24.100Z\\\",\\\"recordId\\\":\\\"500EE00001TtyjyYAB\\\",\\\"incidentId\\\":\\\"81b17238-6dd4-414e-bba3-cc7afa048f95\\\",\\\"caseNumber\\\":\\\"73033613\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T21:03:24.100Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T21:03:24.100Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T21:03:24.100Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T21:03:24.100Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{}}}"} 2025-03-14T21:03:24.607740+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741986204607,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: RRXAAAsffGL"} 2025-03-14T21:03:24.607741+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741986204607,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId RRXAAAsffGL"} 2025-03-14T21:03:24.607741+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741986204607,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id 81b17238-6dd4-414e-bba3-cc7afa048f95 and docId RRXAAAsffGL"} 2025-03-14T21:03:24.607745+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741986204607,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95, docId RRXAAAsffGL, event {\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T21:03:24.100Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"}"} 2025-03-14T21:03:24.607841+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741986204607,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 81b17238-6dd4-414e-bba3-cc7afa048f95-gus-casenumber - value: [object Promise]"} 2025-03-14T21:03:24.608189+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741986204608,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 81b17238-6dd4-414e-bba3-cc7afa048f95, docId RRXAAAsffGL, caseNumber 73033613"} 2025-03-14T21:03:24.608189+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741986204608,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event 81b17238-6dd4-414e-bba3-cc7afa048f95 - icc-gus-response correctly routed"} 2025-03-14T21:15:53.179283+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741986953179,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2902159360,\"uptime\":1806770.49,\"totalMem\":4018151424,\"loadavg\":[0.19,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23324560,\"nice\":13180,\"sys\":3526330,\"idle\":1775998620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23262340,\"nice\":14580,\"sys\":3524280,\"idle\":1776077580,\"irq\":0}}],\"eventLoopStats\":{\"min\":46,\"max\":29959,\"num\":5,\"sum\":60028}}}"} 2025-03-14T21:15:53.179548+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] 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Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23341380,\"nice\":13180,\"sys\":3529320,\"idle\":1777835840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23278210,\"nice\":14580,\"sys\":3527260,\"idle\":1777915360,\"irq\":0}}],\"eventLoopStats\":{\"min\":115,\"max\":30021,\"num\":3,\"sum\":60018}}}"} 2025-03-14T21:46:53.651344+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741988813651,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T21:51:53.695302+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989113695,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2907693056,\"uptime\":1808931,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23344150,\"nice\":13180,\"sys\":3529820,\"idle\":1778131820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23281530,\"nice\":14580,\"sys\":3527760,\"idle\":1778211120,\"irq\":0}}],\"eventLoopStats\":{\"min\":117,\"max\":30024,\"num\":3,\"sum\":59999}}}"} 2025-03-14T21:51:53.695370+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989113695,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.332030+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238331,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.332295+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238332,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-reporting'"} 2025-03-14T21:53:58.332379+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238332,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:53:58.322Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741989236,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741989236794,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"modifiedAt\":\"2025-03-14T21:53:56.250Z\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"id\":\"aae15a30-8b5d-4f91-bbc6-9637387d12f7\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WEDRT71DH\",\"WF714LNAX\",\"WJS3G6EBX\",\"U01HEMYGTHV\",\"WECLHD39D\",\"U02RRQX4YJD\",\"U023NM6PSCT\",\"U023GGJ2Z8V\",\"U031ZE9UALW\",\"U01G4M15KLM\",\"U03TAJHAL3Z\",\"U03J3L4RZ17\",\"WPZK4F47R\",\"U027AFZ12HX\",\"U026R4V64QN\",\"U033QFZ8H9N\",\"U02TJJJ7CGP\",\"U068K6DFGR1\",\"U06CN25T8J1\",\"U068WT1V3U1\",\"WAWUYP5QR\"],\"channels\":[\"C0354P2TR5H\"],\"inviteBots\":[]}}"} 2025-03-14T21:53:58.332382+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238332,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"} 2025-03-14T21:53:58.332428+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238332,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"} 2025-03-14T21:53:58.332552+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238332,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.332554+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238332,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: b9e8b642-7618-4548-927f-8ebc31271097 - icc-incident-created-with-slack-channel"} 2025-03-14T21:53:58.332556+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238332,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event type icc-incident-created-with-slack-channel is not consumed by icc-reporting."} 2025-03-14T21:53:58.332581+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238332,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event b9e8b642-7618-4548-927f-8ebc31271097 - icc-incident-created-with-slack-channel correctly routed"} 2025-03-14T21:53:58.413667+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238413,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.413775+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238413,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created' for consumer group='icc-reporting'"} 2025-03-14T21:53:58.413788+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238413,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:53:58.364Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"} 2025-03-14T21:53:58.413795+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238413,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T21:53:58.413855+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238413,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"} 2025-03-14T21:53:58.414001+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238413,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.414004+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238413,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: b9e8b642-7618-4548-927f-8ebc31271097 - icc-incident-created"} 2025-03-14T21:53:58.414004+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238413,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event with type icc-incident-created is now being processed."} 2025-03-14T21:53:58.414031+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238414,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"routeEventJson for icc-incident-created and docId "} 2025-03-14T21:53:58.414077+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238414,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentCreated for id b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.414077+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238414,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"ExportService.createDocument for id b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.414207+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238414,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: b9e8b642-7618-4548-927f-8ebc31271097-gus-casenumber - value: [object Promise]"} 2025-03-14T21:53:58.414673+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238414,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"ExportService.createDocument for id b9e8b642-7618-4548-927f-8ebc31271097, caseNumber undefined"} 2025-03-14T21:53:58.414759+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238414,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: current-month-folder-id - value: [object Promise]"} 2025-03-14T21:53:58.415597+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238415,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"QuipService.createDocument for id b9e8b642-7618-4548-927f-8ebc31271097..."} 2025-03-14T21:53:58.520799+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238520,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.520937+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238520,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-reporting'"} 2025-03-14T21:53:58.520973+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238520,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:53:58.512Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"WEDRT71DH\",\"WF714LNAX\",\"WJS3G6EBX\",\"U01HEMYGTHV\",\"WECLHD39D\",\"U02RRQX4YJD\",\"U023NM6PSCT\",\"U023GGJ2Z8V\",\"U031ZE9UALW\",\"U01G4M15KLM\",\"U03TAJHAL3Z\",\"U03J3L4RZ17\",\"WPZK4F47R\",\"U027AFZ12HX\",\"U026R4V64QN\",\"U033QFZ8H9N\",\"U02TJJJ7CGP\",\"U068K6DFGR1\",\"U06CN25T8J1\",\"U068WT1V3U1\",\"WAWUYP5QR\"],\"bots\":[],\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"channels\":[\"C0354P2TR5H\"]}}"} 2025-03-14T21:53:58.521014+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238520,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T21:53:58.521092+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238521,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"} 2025-03-14T21:53:58.521203+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238521,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.521204+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238521,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: b9e8b642-7618-4548-927f-8ebc31271097 - icc-slack-channel-invite-users"} 2025-03-14T21:53:58.521207+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238521,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event type icc-slack-channel-invite-users is not consumed by icc-reporting."} 2025-03-14T21:53:58.521241+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238521,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event b9e8b642-7618-4548-927f-8ebc31271097 - icc-slack-channel-invite-users correctly routed"} 2025-03-14T21:53:58.553310+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238553,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.553478+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238553,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-to-generate' for consumer group='icc-reporting'"} 2025-03-14T21:53:58.553527+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238553,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:53:58.504Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"\",\"additionalJoiningInfo\":\"\",\"isManaged\":true}}"} 2025-03-14T21:53:58.553530+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238553,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T21:53:58.553577+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238553,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"} 2025-03-14T21:53:58.553689+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238553,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.553690+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238553,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: b9e8b642-7618-4548-927f-8ebc31271097 - icc-bridge-to-generate"} 2025-03-14T21:53:58.553690+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238553,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event type icc-bridge-to-generate is not consumed by icc-reporting."} 2025-03-14T21:53:58.553710+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238553,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event b9e8b642-7618-4548-927f-8ebc31271097 - icc-bridge-to-generate correctly routed"} 2025-03-14T21:53:58.693528+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238693,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:53:58.693657+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238693,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-created' for consumer group='icc-reporting'"} 2025-03-14T21:53:58.693687+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238693,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:53:58.644Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741989236,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741989236794,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0}}"} 2025-03-14T21:53:58.693707+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238693,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-created\"}}"} 2025-03-14T21:53:58.693782+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238693,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-created\"}}"} 2025-03-14T21:53:58.693883+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238693,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T21:53:58.693883+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989238693,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: b9e8b642-7618-4548-927f-8ebc31271097 - icc-slack-channel-created"} 2025-03-14T21:53:58.693897+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238693,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event type icc-slack-channel-created is not consumed by icc-reporting."} 2025-03-14T21:53:58.693930+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989238693,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event b9e8b642-7618-4548-927f-8ebc31271097 - icc-slack-channel-created correctly routed"} 2025-03-14T21:54:01.107166+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241107,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"request\",\"data\":{\"method\":\"quip\",\"statusCode\":0,\"message\":\"\"}}"} 2025-03-14T21:54:01.107303+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989241107,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T21:54:01.107484+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989241107,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"QuipService.createDocument for id b9e8b642-7618-4548-927f-8ebc31271097 created with URL https://salesforce.quip.com/vi1pApLvyqna"} 2025-03-14T21:54:01.107509+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241107,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.setValue key: b9e8b642-7618-4548-927f-8ebc31271097 - value: SbHAAAT1KLu"} 2025-03-14T21:54:01.108734+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241108,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"RedisService: saveIncidentInfo, key: b9e8b642-7618-4548-927f-8ebc31271097-incident-info, info: {\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseId\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"slackChannelId\":\"C08HYLPF5HS\",\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"severity\":\"Sev2\",\"status\":\"New\",\"impact\":\"CurrentlyUnderInvestigation\",\"impactStart\":\"2025-03-14T21:53:56.250Z\",\"impactEnd\":\"0\",\"servicesImpacted\":\"Services Impacted not found\",\"roles\":{},\"category\":\"Category not found\",\"rootCause\":\"Root cause not found\",\"origin\":\"Customer - Internal\",\"originReference\":\"Origin reference URL not found\",\"caseNumber\":\"Case Number not found\",\"productTag\":\"Product tag not found\",\"proximateCause\":\"Proximate cause not found\",\"customerExperience\":\"Customer Experience not found\",\"immediateResolution\":\"Immediate Resolution not found\",\"aarQuestions\":\"Aar Questions not found\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Closed By not found\"}"} 2025-03-14T21:54:01.109172+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989241109,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"produceEvent with link https://salesforce.quip.com/vi1pApLvyqna for event b9e8b642-7618-4548-927f-8ebc31271097 and case "} 2025-03-14T21:54:01.109190+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241109,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-report-created - undefined"} 2025-03-14T21:54:01.109220+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241109,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-created\"}}"} 2025-03-14T21:54:01.109259+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241109,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-created\"}}"} 2025-03-14T21:54:01.109338+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989241109,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T21:54:01.109389+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241109,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'b9e8b642-7618-4548-927f-8ebc31271097' to topic 'incident': {\"createdAt\":\"2025-03-14T21:54:01.109Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/vi1pApLvyqna\"}}"} 2025-03-14T21:54:01.109457+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989241109,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9e8b642-7618-4548-927f-8ebc31271097' to Kafka topic 'incident'"} 2025-03-14T21:54:01.109507+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241109,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-report-created - undefined"} 2025-03-14T21:54:01.109511+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241109,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1252999994903803\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-created\"}}"} 2025-03-14T21:54:01.109525+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241109,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1252999994903803\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-created\"}}"} 2025-03-14T21:54:01.109587+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989241109,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T21:54:01.109609+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989241109,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event b9e8b642-7618-4548-927f-8ebc31271097 - icc-incident-created correctly routed"} 2025-03-14T21:54:01.197309+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241197,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:01.197411+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989241197,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-created' for consumer group='icc-reporting'"} 2025-03-14T21:54:01.197444+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241197,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:54:01.109Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/vi1pApLvyqna\"}}"} 2025-03-14T21:54:01.197463+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241197,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"} 2025-03-14T21:54:01.197521+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241197,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"} 2025-03-14T21:54:01.197651+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989241197,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T21:54:01.197651+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241197,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: b9e8b642-7618-4548-927f-8ebc31271097 - icc-report-created"} 2025-03-14T21:54:01.197654+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989241197,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event with type icc-report-created is now being processed."} 2025-03-14T21:54:01.197794+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241197,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: b9e8b642-7618-4548-927f-8ebc31271097 - value: [object Promise]"} 2025-03-14T21:54:01.198409+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241198,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Start routing Incident to CI for docId SbHAAAT1KLu and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,45,99,114,101,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,49,58,53,52,58,48,49,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,105,110,103]}}],\"key\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T21:54:01.109Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"b9e8b642-7618-4548-927f-8ebc31271097\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HYLPF5HS\\\",\\\"name\\\":\\\"icc-b9e8b642-7618-4548-927f-8ebc31271097\\\"},\\\"subject\\\":\\\"CG4S service pods not responding in HDPS channel\\\",\\\"description\\\":\\\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\\\",\\\"detectedTime\\\":\\\"2025-03-14T21:53:56.250Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"New\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T21:53:56.250Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T21:53:56.250Z\\\",\\\"scrumTeamId\\\":\\\"a00B0000009kCNVIA2\\\",\\\"team\\\":\\\"Hyperforce Development Platform Support\\\",\\\"caseNumber\\\":\\\"\\\",\\\"caseRecordId\\\":\\\"\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"\\\",\\\"engagedAt\\\":\\\"\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"gusExportTimestamp\\\":\\\"\\\"},\\\"eventObj\\\":{\\\"link\\\":\\\"https://salesforce.quip.com/vi1pApLvyqna\\\"}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T21:54:01.109Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/vi1pApLvyqna\"}},\"encoder\":\"json\",\"eventType\":\"icc-report-created\",\"payload\":{\"createdAt\":\"2025-03-14T21:54:01.109Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/vi1pApLvyqna\"}}}"} 2025-03-14T21:54:01.198410+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241198,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: SbHAAAT1KLu"} 2025-03-14T21:54:01.198413+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989241198,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"routeEventJson for icc-report-created and docId SbHAAAT1KLu"} 2025-03-14T21:54:01.198414+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989241198,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event b9e8b642-7618-4548-927f-8ebc31271097 - icc-report-created correctly routed"} 2025-03-14T21:54:02.930071+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989242929,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:02.930195+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989242930,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"} 2025-03-14T21:54:02.930197+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989242930,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:54:02.874Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu9HAYAZ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T21:54:02.874Z\",\"recordId\":\"500EE00001Tu9HAYAZ\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"73035004\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"} 2025-03-14T21:54:02.930221+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989242930,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T21:54:02.930278+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989242930,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T21:54:02.930414+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989242930,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T21:54:02.930415+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989242930,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: b9e8b642-7618-4548-927f-8ebc31271097 - icc-gus-response"} 2025-03-14T21:54:02.930437+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989242930,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."} 2025-03-14T21:54:02.930586+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989242930,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: b9e8b642-7618-4548-927f-8ebc31271097 - value: [object Promise]"} 2025-03-14T21:54:02.931141+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989242931,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Start routing Incident to CI for docId SbHAAAT1KLu and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,49,58,53,52,58,48,50,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T21:54:02.874Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"b9e8b642-7618-4548-927f-8ebc31271097\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HYLPF5HS\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001Tu9HAYAZ\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_created\\\",\\\"timestamp\\\":\\\"2025-03-14T21:54:02.874Z\\\",\\\"recordId\\\":\\\"500EE00001Tu9HAYAZ\\\",\\\"incidentId\\\":\\\"b9e8b642-7618-4548-927f-8ebc31271097\\\",\\\"caseNumber\\\":\\\"73035004\\\"},\\\"changes\\\":{\\\"lastExportStatus\\\":[null,\\\"success\\\"]}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T21:54:02.874Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu9HAYAZ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T21:54:02.874Z\",\"recordId\":\"500EE00001Tu9HAYAZ\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"73035004\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T21:54:02.874Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu9HAYAZ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T21:54:02.874Z\",\"recordId\":\"500EE00001Tu9HAYAZ\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"73035004\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}}"} 2025-03-14T21:54:02.931142+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989242931,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: SbHAAAT1KLu"} 2025-03-14T21:54:02.931142+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989242931,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId SbHAAAT1KLu"} 2025-03-14T21:54:02.931146+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989242931,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id b9e8b642-7618-4548-927f-8ebc31271097 and docId SbHAAAT1KLu"} 2025-03-14T21:54:02.931168+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989242931,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"addGusExportUpdate for incidentId b9e8b642-7618-4548-927f-8ebc31271097, docId SbHAAAT1KLu, event {\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T21:54:02.874Z\",\"recordId\":\"500EE00001Tu9HAYAZ\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"73035004\"}"} 2025-03-14T21:54:02.931249+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989242931,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: b9e8b642-7618-4548-927f-8ebc31271097-gus-casenumber - value: [object Promise]"} 2025-03-14T21:54:02.931598+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989242931,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"addGusExportUpdate for incidentId b9e8b642-7618-4548-927f-8ebc31271097, docId SbHAAAT1KLu, caseNumber null"} 2025-03-14T21:54:02.931598+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989242931,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.setValue key: b9e8b642-7618-4548-927f-8ebc31271097-gus-casenumber - value: 73035004"} 2025-03-14T21:54:28.757511+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989268757,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:28.757648+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989268757,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-reporting'"} 2025-03-14T21:54:28.757649+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989268757,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:54:28.707Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}},\"client\":\"icc-rest\"}"} 2025-03-14T21:54:28.757662+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989268757,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T21:54:28.757755+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989268757,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"} 2025-03-14T21:54:28.757845+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989268757,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T21:54:28.757846+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989268757,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: b9e8b642-7618-4548-927f-8ebc31271097 - bullmq-job-completed"} 2025-03-14T21:54:28.757848+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989268757,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event type bullmq-job-completed is not consumed by icc-reporting."} 2025-03-14T21:54:28.757870+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989268757,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event b9e8b642-7618-4548-927f-8ebc31271097 - bullmq-job-completed correctly routed"} 2025-03-14T21:54:28.841539+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989268841,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-14T21:54:28.841712+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989268841,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-reporting'"} 2025-03-14T21:54:28.841721+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989268841,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:54:28.792Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T21:53:58.700Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HYLPF5HS\"}}"} 2025-03-14T21:54:28.841733+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989268841,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T21:54:28.841821+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989268841,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"} 2025-03-14T21:54:28.841922+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989268841,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T21:54:28.841923+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989268841,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: b9e8b642-7618-4548-927f-8ebc31271097 - icc-reminder-triggered"} 2025-03-14T21:54:28.841926+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989268841,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event type icc-reminder-triggered is not consumed by icc-reporting."} 2025-03-14T21:54:28.841944+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989268841,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event b9e8b642-7618-4548-927f-8ebc31271097 - icc-reminder-triggered correctly routed"} 2025-03-14T21:54:53.739321+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989293739,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2905255936,\"uptime\":1809111.04,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23345490,\"nice\":13180,\"sys\":3530090,\"idle\":1778309720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23282950,\"nice\":14580,\"sys\":3528040,\"idle\":1778388880,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":24876,\"num\":52,\"sum\":59992}}}"} 2025-03-14T21:54:53.739375+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741989293739,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T22:00:53.887289+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741989653887,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2908356608,\"uptime\":1809471.19,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23348420,\"nice\":13180,\"sys\":3530560,\"idle\":1778665660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2904473600,\"uptime\":1810311.54,\"totalMem\":4018151424,\"loadavg\":[0.1,0.07,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23356770,\"nice\":13180,\"sys\":3531790,\"idle\":1779495430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23293870,\"nice\":14580,\"sys\":3529960,\"idle\":1779574690,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29986,\"num\":13,\"sum\":60026}}}"} 2025-03-14T22:14:54.235350+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741990494235,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T22:23:54.407279+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741991034407,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2911997952,\"uptime\":1810851.71,\"totalMem\":4018151424,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23361340,\"nice\":13180,\"sys\":3532660,\"idle\":1780028560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23298090,\"nice\":14580,\"sys\":3530840,\"idle\":1780107720,\"irq\":0}}],\"eventLoopStats\":{\"min\":18,\"max\":30010,\"num\":3,\"sum\":60022}}}"} 2025-03-14T22:23:54.407346+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741991034407,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T22:24:08.298171+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741991048298,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T22:24:08.299103+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741991048299,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Redis client ready"} 2025-03-14T22:24:54.423269+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741991094423,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2911498240,\"uptime\":1810911.73,\"totalMem\":4018151424,\"loadavg\":[0.03,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23362160,\"nice\":13180,\"sys\":3532740,\"idle\":1780087810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23298470,\"nice\":14580,\"sys\":3530960,\"idle\":1780166990,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29991,\"num\":13,\"sum\":60008}}}"} 2025-03-14T22:24:54.423407+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741991094423,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T22:27:54.495284+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741991274495,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2909872128,\"uptime\":1811091.8,\"totalMem\":4018151424,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23364400,\"nice\":13180,\"sys\":3533040,\"idle\":1780265610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23300260,\"nice\":14580,\"sys\":3531240,\"idle\":1780344860,\"irq\":0}}],\"eventLoopStats\":{\"min\":18,\"max\":30025,\"num\":3,\"sum\":60021}}}"} 2025-03-14T22:27:54.495342+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741991274495,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T22:31:54.539328+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741991514539,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2907975680,\"uptime\":1811331.85,\"totalMem\":4018151424,\"loadavg\":[0.04,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23366990,\"nice\":13180,\"sys\":3533410,\"idle\":1780502580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23303000,\"nice\":14580,\"sys\":3531590,\"idle\":1780581880,\"irq\":0}}],\"eventLoopStats\":{\"min\":28,\"max\":30025,\"num\":3,\"sum\":60019}}}"} 2025-03-14T22:31:54.539394+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741991514539,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T22:34:54.607257+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741991694607,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2907389952,\"uptime\":1811511.91,\"totalMem\":4018151424,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23368860,\"nice\":13180,\"sys\":3533680,\"idle\":1780680360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23304760,\"nice\":14580,\"sys\":3531860,\"idle\":1780759830,\"irq\":0}}],\"eventLoopStats\":{\"min\":29974,\"max\":30030,\"num\":2,\"sum\":60004}}}"} 2025-03-14T22:34:54.607376+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741991694607,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T22:35:54.611311+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741991754611,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2906652672,\"uptime\":1811571.92,\"totalMem\":4018151424,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23369320,\"nice\":13180,\"sys\":3533780,\"idle\":1780739540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23305360,\"nice\":14580,\"sys\":3531970,\"idle\":1780819070,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29962,\"num\":13,\"sum\":59999}}}"} 2025-03-14T22:35:54.611362+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741991754611,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T22:36:54.639275+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741991814639,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2906644480,\"uptime\":1811631.94,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23369910,\"nice\":13180,\"sys\":3533850,\"idle\":1780798790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23305820,\"nice\":14580,\"sys\":3532060,\"idle\":1780878420,\"irq\":0}}],\"eventLoopStats\":{\"min\":37,\"max\":30005,\"num\":3,\"sum\":60029}}}"} 2025-03-14T22:36:54.639344+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741991814639,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T22:38:54.687299+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741991934687,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2906202112,\"uptime\":1811751.99,\"totalMem\":4018151424,\"loadavg\":[0.05,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23370950,\"nice\":13180,\"sys\":3534030,\"idle\":1780917420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23307010,\"nice\":14580,\"sys\":3532250,\"idle\":1780996960,\"irq\":0}}],\"eventLoopStats\":{\"min\":29,\"max\":30013,\"num\":3,\"sum\":60025}}}"} 2025-03-14T22:38:54.687355+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741991934687,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T22:41:54.751253+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741992114751,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2905759744,\"uptime\":1811932.06,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23372220,\"nice\":13180,\"sys\":3534280,\"idle\":1781095270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23308300,\"nice\":14580,\"sys\":3532530,\"idle\":1781174790,\"irq\":0}}],\"eventLoopStats\":{\"min\":18,\"max\":30020,\"num\":3,\"sum\":60028}}}"} 2025-03-14T22:41:54.751380+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741992114751,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T22:44:35.350146+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741992275350,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T22:44:35.350539+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741992275350,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-reporting'"} 2025-03-14T22:44:35.350660+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741992275350,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:44:35.339Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"duration\":\"15 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR was paged due to high APT on ita28. Investigation is underway to identify a path to green. CAPE will be paged to assist.\",\"sentAt\":\"2025-03-14T22:44:35.033Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"34322b2f-bcb3-43bf-8416-818d3302dbf2\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"duration\":\"15 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR was paged due to high APT on ita28. Investigation is underway to identify a path to green. CAPE will be paged to assist.\",\"sentAt\":\"2025-03-14T22:44:35.033Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"eb73ec7d-aec7-cbb3-c4be-79fe4edf43e9\",\"client\":\"icc-slack-app\"}"} 2025-03-14T22:44:35.350663+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741992275350,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T22:44:35.350680+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741992275350,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-14T22:44:35.350820+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741992275350,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T22:44:35.350824+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741992275350,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: b7ef96fc-4995-4d2b-b152-2783270aada8 - icc-internal-comms-request"} 2025-03-14T22:44:35.350825+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741992275350,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event with type icc-internal-comms-request is now being processed."} 2025-03-14T22:44:35.351060+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741992275350,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: b7ef96fc-4995-4d2b-b152-2783270aada8 - value: [object Promise]"} 2025-03-14T22:44:35.351693+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741992275351,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Start routing Incident to CI for docId XIHAAA9U7JG and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,116,101,114,110,97,108,45,99,111,109,109,115,45,114,101,113,117,101,115,116]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,50,58,52,52,58,51,53,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T22:44:35.339Z\\\",\\\"user\\\":{\\\"id\\\":\\\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\\\",\\\"email\\\":\\\"dominick.blue@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Dominick Blue\\\",\\\"firstName\\\":\\\"Dominick\\\",\\\"lastName\\\":\\\"Blue\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002OJOXYA4\\\",\\\"slackUserId\\\":\\\"U02NP5RGQQ7\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"dominick.blue@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-02T00:02:26.122Z\\\",\\\"modifiedAt\\\":\\\"2022-03-02T00:02:29.631Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"b7ef96fc-4995-4d2b-b152-2783270aada8\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HDBF5E3Z\\\",\\\"name\\\":\\\"icc-73035802\\\"},\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\\",\\\"description\\\":\\\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\\\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\\\n\\\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\\\",\\\"detectedTime\\\":\\\"2025-03-14T22:24:08.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T22:29:09.518Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/oms-esob-eoa\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\\\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\\\n\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T22:29:09.518Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T22:29:09.518Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"02badda0-dae7-4498-93ec-ab6193b2d8a1\\\",\\\"email\\\":\\\"sitereliability@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"SiteReliability\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"00590000000DrNxAAK\\\",\\\"slackUserId\\\":null,\\\"createdBy\\\":\\\"jgoble@salesforce.com\\\",\\\"modifiedBy\\\":\\\"jgoble@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-11-14T22:00:55.527Z\\\",\\\"modifiedAt\\\":\\\"2022-11-14T22:00:55.527Z\\\"},\\\"id\\\":\\\"d346d86b-03a3-434f-aacd-8903c7bb906b\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident Commander\\\",\\\"user\\\":{\\\"id\\\":\\\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\\\",\\\"email\\\":\\\"aggarwal.n@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Nikita Aggarwal\\\",\\\"firstName\\\":\\\"Nikita\\\",\\\"lastName\\\":\\\"Aggarwal\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000007E8JRYA0\\\",\\\"slackUserId\\\":\\\"U03NM0MKSNQ\\\",\\\"createdBy\\\":\\\"aggarwal.n@salesforce.com\\\",\\\"modifiedBy\\\":\\\"aggarwal.n@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-08-01T22:10:34.305Z\\\",\\\"modifiedAt\\\":\\\"2022-08-01T22:10:34.305Z\\\"},\\\"externalGusId\\\":null}],\\\"category\\\":\\\"\\\",\\\"rootCause\\\":\\\"\\\",\\\"createdAt\\\":\\\"2025-03-14T22:29:09.518Z\\\",\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73035802\\\",\\\"caseRecordId\\\":\\\"500EE00001TuDhMYAV\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/haP7AkVoE22k\\\",\\\"engagedAt\\\":\\\"2025-03-14T22:29:23.212Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T22:29:29.420Z\\\"},\\\"eventObj\\\":{\\\"internalComms\\\":{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/oms-esob-eoa\\\",\\\"sentBySlackUserId\\\":\\\"U02NP5RGQQ7\\\",\\\"sentBy\\\":\\\"Dominick Blue\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-14T22:29:09.518Z\\\",\\\"duration\\\":\\\"15 minutes\\\",\\\"incidentCommander\\\":\\\"Nikita Aggarwal\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U03NM0MKSNQ\\\",\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"SR was paged due to high APT on ita28. Investigation is underway to identify a path to green. 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Investigation is underway to identify a path to green. 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{"level":30,"time":1741992913551,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T22:55:13.552734+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741992913552,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Redis client ready"} 2025-03-14T22:55:55.087295+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741992955087,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2910617600,\"uptime\":1812772.39,\"totalMem\":4018151424,\"loadavg\":[0.19,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2909458432,\"uptime\":1812832.42,\"totalMem\":4018151424,\"loadavg\":[0.07,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23380210,\"nice\":13180,\"sys\":3535670,\"idle\":1781983950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23315690,\"nice\":14580,\"sys\":3533910,\"idle\":1782063590,\"irq\":0}}],\"eventLoopStats\":{\"min\":29981,\"max\":30046,\"num\":2,\"sum\":60027}}}"} 2025-03-14T22:56:55.115348+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741993015115,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T22:58:55.155268+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741993135155,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2908352512,\"uptime\":1812952.46,\"totalMem\":4018151424,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23381040,\"nice\":13180,\"sys\":3535810,\"idle\":1782102540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23316510,\"nice\":14580,\"sys\":3534030,\"idle\":1782182220,\"irq\":0}}],\"eventLoopStats\":{\"min\":29,\"max\":30022,\"num\":3,\"sum\":60018}}}"} 2025-03-14T22:58:55.155350+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741993135155,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:00:14.584130+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741993214584,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T23:00:14.585082+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741993214584,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Redis client ready"} 2025-03-14T23:00:55.187301+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741993255187,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2907443200,\"uptime\":1813072.49,\"totalMem\":4018151424,\"loadavg\":[0.05,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23382640,\"nice\":13180,\"sys\":3536020,\"idle\":1782221110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23317470,\"nice\":14580,\"sys\":3534220,\"idle\":1782300760,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29976,\"num\":13,\"sum\":60000}}}"} 2025-03-14T23:00:55.187381+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741993255187,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:02:55.227297+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741993375227,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2906329088,\"uptime\":1813192.53,\"totalMem\":4018151424,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23383610,\"nice\":13180,\"sys\":3536220,\"idle\":1782339730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23318370,\"nice\":14580,\"sys\":3534430,\"idle\":1782419270,\"irq\":0}}],\"eventLoopStats\":{\"min\":42,\"max\":30027,\"num\":3,\"sum\":60025}}}"} 2025-03-14T23:02:55.227361+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741993375227,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:04:55.235307+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741993495235,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2906365952,\"uptime\":1813312.54,\"totalMem\":4018151424,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23384790,\"nice\":13180,\"sys\":3536410,\"idle\":1782458240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23319220,\"nice\":14580,\"sys\":3534600,\"idle\":1782537870,\"irq\":0}}],\"eventLoopStats\":{\"min\":47,\"max\":30005,\"num\":3,\"sum\":60005}}}"} 2025-03-14T23:04:55.235361+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741993495235,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:08:55.291282+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741993735291,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2905694208,\"uptime\":1813552.6,\"totalMem\":4018151424,\"loadavg\":[0.01,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23387350,\"nice\":13180,\"sys\":3536840,\"idle\":1782695280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23321320,\"nice\":14580,\"sys\":3535010,\"idle\":1782775020,\"irq\":0}}],\"eventLoopStats\":{\"min\":79,\"max\":30030,\"num\":3,\"sum\":60027}}}"} 2025-03-14T23:08:55.291342+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741993735291,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:15:17.293673+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741994117293,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T23:15:17.294564+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741994117294,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Redis client ready"} 2025-03-14T23:20:55.527290+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741994455527,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2901909504,\"uptime\":1814272.83,\"totalMem\":4018151424,\"loadavg\":[0.04,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23394410,\"nice\":13180,\"sys\":3538020,\"idle\":1783406000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23327590,\"nice\":14580,\"sys\":3536110,\"idle\":1783486270,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29989,\"num\":13,\"sum\":60020}}}"} 2025-03-14T23:20:55.527392+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741994455527,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:24:55.623307+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741994695623,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2897350656,\"uptime\":1814512.93,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23396520,\"nice\":13180,\"sys\":3538280,\"idle\":1783643150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23329390,\"nice\":14580,\"sys\":3536440,\"idle\":1783723240,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30000,\"num\":38,\"sum\":60011}}}"} 2025-03-14T23:24:55.623367+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741994695623,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:25:08.111663+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741994708111,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:25:08.111900+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741994708111,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-reporting'"} 2025-03-14T23:25:08.111937+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741994708111,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:25:07.826Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"7b65956b-2cc6-47da-8b3e-419f5579f88d\",\"sequenceNumber\":2}}"} 2025-03-14T23:25:08.111973+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741994708111,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T23:25:08.112015+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741994708111,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"} 2025-03-14T23:25:08.112132+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741994708112,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:25:08.112132+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741994708112,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: b7ef96fc-4995-4d2b-b152-2783270aada8 - icc-internal-comms-response"} 2025-03-14T23:25:08.112133+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741994708112,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event type icc-internal-comms-response is not consumed by icc-reporting."} 2025-03-14T23:25:08.112159+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741994708112,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event b7ef96fc-4995-4d2b-b152-2783270aada8 - icc-internal-comms-response correctly routed"} 2025-03-14T23:29:55.723306+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741994995723,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2900369408,\"uptime\":1814813.03,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23399820,\"nice\":13180,\"sys\":3538710,\"idle\":1783939430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23332070,\"nice\":14580,\"sys\":3536900,\"idle\":1784019620,\"irq\":0}}],\"eventLoopStats\":{\"min\":2,\"max\":29964,\"num\":7,\"sum\":60000}}}"} 2025-03-14T23:29:55.723356+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741994995723,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:30:19.634389+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995019634,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"RedisService: saveIncidentInfo, key: b7ef96fc-4995-4d2b-b152-2783270aada8-incident-info, info: {\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseId\":\"500EE00001TuDhMYAV\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"slackChannelId\":\"C08HDBF5E3Z\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"impact\":\"PerformanceDegradation\",\"impactStart\":\"2025-03-14T21:57:00.000Z\",\"impactEnd\":\"2025-03-14T22:24:00.000Z\",\"servicesImpacted\":\"Core Live on Falcon\",\"roles\":{},\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"caseNumber\":\"73035802\",\"productTag\":\"a1aEE000000iuXxYAI\",\"proximateCause\":\"Self-impacting due to long running jobs\",\"customerExperience\":\"Performance degradation\",\"immediateResolution\":\"This was a self-impacting issue that was self-resolving.\",\"aarQuestions\":\"1. How do we limit the alerts we receive do to a self-impacting issue like this?\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Dominick Blue\"}"} 2025-03-14T23:30:19.635471+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995019635,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"exportSlackMessages Adding Slack messages to docId XIHAAA9U7JG..."} 2025-03-14T23:30:22.303845+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995022303,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:30:22.304135+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995022304,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-reporting'"} 2025-03-14T23:30:22.304178+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995022304,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:30:21.982Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":false,\"prbNumber\":null,\"proximateCause\":\"Self-impacting due to long running jobs\",\"customerExperience\":\"Performance degradation\",\"immediateResolution\":\"This was a self-impacting issue that was self-resolving.\",\"aarQuestions\":\"1. How do we limit the alerts we receive do to a self-impacting issue like this?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createdBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"modifiedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T23:30:17.588Z\",\"modifiedAt\":\"2025-03-14T23:30:17.588Z\",\"id\":\"f8ecc687-47bc-4e46-9a58-ebffb25f7c1e\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/haP7AkVoE22k\"}}"} 2025-03-14T23:30:22.304208+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995022304,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-14T23:30:22.304255+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995022304,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-14T23:30:22.304375+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995022304,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:30:22.304378+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995022304,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: b7ef96fc-4995-4d2b-b152-2783270aada8 - icc-report-finished"} 2025-03-14T23:30:22.304379+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995022304,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event with type icc-report-finished is now being processed."} 2025-03-14T23:30:22.304531+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995022304,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: b7ef96fc-4995-4d2b-b152-2783270aada8 - value: [object Promise]"} 2025-03-14T23:30:22.305131+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995022304,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Start routing Incident to CI for docId null and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,45,102,105,110,105,115,104,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,51,58,51,48,58,50,49,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,105,110,103]}}],\"key\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T23:30:21.982Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"b7ef96fc-4995-4d2b-b152-2783270aada8\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HDBF5E3Z\\\",\\\"name\\\":\\\"icc-73035802\\\"},\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\\",\\\"description\\\":\\\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\\\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\\\n\\\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\\\",\\\"detectedTime\\\":\\\"2025-03-14T22:24:00.000Z\\\",\\\"severity\\\":\\\"Sev3\\\",\\\"status\\\":\\\"Closed\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T21:57:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-14T22:24:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/oms-esob-eoa\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\\\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\\\n\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Capacity\\\",\\\"rootCause\\\":\\\"Capacity\\\",\\\"createdAt\\\":\\\"2025-03-14T22:29:09.518Z\\\",\\\"closingDetails\\\":{\\\"productTag\\\":\\\"a1aEE000000iuXxYAI\\\",\\\"detectedByServiceOwner\\\":false,\\\"prbNumber\\\":null,\\\"proximateCause\\\":\\\"Self-impacting due to long running jobs\\\",\\\"customerExperience\\\":\\\"Performance degradation\\\",\\\"immediateResolution\\\":\\\"This was a self-impacting issue that was self-resolving.\\\",\\\"aarQuestions\\\":\\\"1. How do we limit the alerts we receive do to a self-impacting issue like this?\\\",\\\"changes\\\":\\\"\\\",\\\"breakFix\\\":\\\"\\\",\\\"productTagName\\\":\\\"CAPE - APT\\\",\\\"closedBy\\\":{\\\"id\\\":\\\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\\\",\\\"email\\\":\\\"dominick.blue@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Dominick Blue\\\",\\\"firstName\\\":\\\"Dominick\\\",\\\"lastName\\\":\\\"Blue\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002OJOXYA4\\\",\\\"slackUserId\\\":\\\"U02NP5RGQQ7\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"dominick.blue@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-02T00:02:26.122Z\\\",\\\"modifiedAt\\\":\\\"2022-03-02T00:02:29.631Z\\\"},\\\"incidentId\\\":\\\"b7ef96fc-4995-4d2b-b152-2783270aada8\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\\\",\\\"email\\\":\\\"dominick.blue@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Dominick Blue\\\",\\\"firstName\\\":\\\"Dominick\\\",\\\"lastName\\\":\\\"Blue\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002OJOXYA4\\\",\\\"slackUserId\\\":\\\"U02NP5RGQQ7\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"dominick.blue@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-02T00:02:26.122Z\\\",\\\"modifiedAt\\\":\\\"2022-03-02T00:02:29.631Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\\\",\\\"email\\\":\\\"dominick.blue@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Dominick Blue\\\",\\\"firstName\\\":\\\"Dominick\\\",\\\"lastName\\\":\\\"Blue\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE000002OJOXYA4\\\",\\\"slackUserId\\\":\\\"U02NP5RGQQ7\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"dominick.blue@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-02T00:02:26.122Z\\\",\\\"modifiedAt\\\":\\\"2022-03-02T00:02:29.631Z\\\"},\\\"closingComments\\\":null,\\\"createdAt\\\":\\\"2025-03-14T23:30:17.588Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T23:30:17.588Z\\\",\\\"id\\\":\\\"f8ecc687-47bc-4e46-9a58-ebffb25f7c1e\\\"},\\\"scrumTeamId\\\":\\\"a0090000000vv4hAAA\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"caseNumber\\\":\\\"73035802\\\",\\\"caseRecordId\\\":\\\"500EE00001TuDhMYAV\\\",\\\"servicesImpacted\\\":[\\\"Core Live on Falcon\\\"],\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/haP7AkVoE22k\\\",\\\"engagedAt\\\":\\\"2025-03-14T22:29:23.212Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-14T23:24:02.233Z\\\"},\\\"eventObj\\\":{\\\"link\\\":\\\"https://salesforce.quip.com/haP7AkVoE22k\\\"}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T23:30:21.982Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":false,\"prbNumber\":null,\"proximateCause\":\"Self-impacting due to long running jobs\",\"customerExperience\":\"Performance degradation\",\"immediateResolution\":\"This was a self-impacting issue that was self-resolving.\",\"aarQuestions\":\"1. How do we limit the alerts we receive do to a self-impacting issue like this?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createdBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"modifiedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T23:30:17.588Z\",\"modifiedAt\":\"2025-03-14T23:30:17.588Z\",\"id\":\"f8ecc687-47bc-4e46-9a58-ebffb25f7c1e\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/haP7AkVoE22k\"}},\"encoder\":\"json\",\"eventType\":\"icc-report-finished\",\"payload\":{\"createdAt\":\"2025-03-14T23:30:21.982Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain: core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://sal 2025-03-14T23:30:22.305131+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] esforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":false,\"prbNumber\":null,\"proximateCause\":\"Self-impacting due to long running jobs\",\"customerExperience\":\"Performance degradation\",\"immediateResolution\":\"This was a self-impacting issue that was self-resolving.\",\"aarQuestions\":\"1. How do we limit the alerts we receive do to a self-impacting issue like this?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createdBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"modifiedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T23:30:17.588Z\",\"modifiedAt\":\"2025-03-14T23:30:17.588Z\",\"id\":\"f8ecc687-47bc-4e46-9a58-ebffb25f7c1e\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/haP7AkVoE22k\"}}}"} 2025-03-14T23:30:22.305132+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995022305,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"handleQueueEditEvents docId not found for b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:30:22.305135+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":40,"time":1741995022305,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event icc-report-finished does not have the necessary information to create a document"} 2025-03-14T23:30:22.305136+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995022305,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event b7ef96fc-4995-4d2b-b152-2783270aada8 - icc-report-finished correctly routed"} 2025-03-14T23:31:55.751251+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995115751,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2899292160,\"uptime\":1814933.06,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23401000,\"nice\":13180,\"sys\":3538920,\"idle\":1784057790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23333150,\"nice\":14580,\"sys\":3537060,\"idle\":1784138010,\"irq\":0}}],\"eventLoopStats\":{\"min\":25,\"max\":30030,\"num\":3,\"sum\":60017}}}"} 2025-03-14T23:31:55.751376+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995115751,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:36:55.879277+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995415879,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2897842176,\"uptime\":1815233.19,\"totalMem\":4018151424,\"loadavg\":[0.03,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23404300,\"nice\":13180,\"sys\":3539330,\"idle\":1784354360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23336750,\"nice\":14580,\"sys\":3537470,\"idle\":1784434250,\"irq\":0}}],\"eventLoopStats\":{\"min\":29993,\"max\":30032,\"num\":2,\"sum\":60025}}}"} 2025-03-14T23:36:55.879396+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995415879,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:39:55.943273+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995595943,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2897215488,\"uptime\":1815413.25,\"totalMem\":4018151424,\"loadavg\":[0.1,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23406010,\"nice\":13180,\"sys\":3539630,\"idle\":1784532170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23338350,\"nice\":14580,\"sys\":3537730,\"idle\":1784612110,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30010,\"num\":3,\"sum\":60003}}}"} 2025-03-14T23:39:55.943383+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995595943,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:40:12.465799+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995612465,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:12.465867+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995612465,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"} 2025-03-14T23:40:12.465889+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995612465,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:12.413Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T23:40:12.413Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"} 2025-03-14T23:40:12.465917+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995612465,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:40:12.465971+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995612465,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:40:12.466105+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995612466,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:40:12.466108+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995612466,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: 961c41b8-4835-490d-9237-fb72e151e8f7 - icc-gus-response"} 2025-03-14T23:40:12.466109+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995612466,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."} 2025-03-14T23:40:12.466240+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995612466,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 961c41b8-4835-490d-9237-fb72e151e8f7 - value: [object Promise]"} 2025-03-14T23:40:12.466782+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995612466,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Start routing Incident to CI for docId XTHAAA3j8t3 and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,51,58,52,48,58,49,50,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T23:40:12.413Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"961c41b8-4835-490d-9237-fb72e151e8f7\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08JGDFK0HE\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001TuHuiYAF\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_created\\\",\\\"timestamp\\\":\\\"2025-03-14T23:40:12.413Z\\\",\\\"recordId\\\":\\\"500EE00001TuHuiYAF\\\",\\\"incidentId\\\":\\\"961c41b8-4835-490d-9237-fb72e151e8f7\\\",\\\"caseNumber\\\":\\\"73037460\\\"},\\\"changes\\\":{\\\"lastExportStatus\\\":[null,\\\"success\\\"]}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T23:40:12.413Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T23:40:12.413Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T23:40:12.413Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T23:40:12.413Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}}"} 2025-03-14T23:40:12.466783+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995612466,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: XTHAAA3j8t3"} 2025-03-14T23:40:12.466784+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995612466,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId XTHAAA3j8t3"} 2025-03-14T23:40:12.466788+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995612466,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id 961c41b8-4835-490d-9237-fb72e151e8f7 and docId XTHAAA3j8t3"} 2025-03-14T23:40:12.466815+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995612466,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 961c41b8-4835-490d-9237-fb72e151e8f7, docId XTHAAA3j8t3, event {\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T23:40:12.413Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"}"} 2025-03-14T23:40:12.466919+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995612466,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 961c41b8-4835-490d-9237-fb72e151e8f7-gus-casenumber - value: [object Promise]"} 2025-03-14T23:40:12.467260+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995612467,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 961c41b8-4835-490d-9237-fb72e151e8f7, docId XTHAAA3j8t3, caseNumber null"} 2025-03-14T23:40:12.467261+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995612467,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.setValue key: 961c41b8-4835-490d-9237-fb72e151e8f7-gus-casenumber - value: 73037460"} 2025-03-14T23:40:30.313247+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995630313,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:30.313580+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995630313,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-reporting'"} 2025-03-14T23:40:30.313672+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995630313,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:30.169Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"73037460\",\"caseRecordId\":\"500EE00001TuHuiYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/79MmAhRhkxBH\",\"engagedAt\":\"2025-03-14T23:40:29.672Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:40:12.413Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}]}},\"requestId\":\"e05ad5dd-42a4-bdf5-f718-ab79c1b42ae7\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:40:30.313676+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995630313,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T23:40:30.313731+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995630313,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"} 2025-03-14T23:40:30.313839+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995630313,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:40:30.313839+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995630313,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: 961c41b8-4835-490d-9237-fb72e151e8f7 - icc-incident-updated"} 2025-03-14T23:40:30.313840+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995630313,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event with type icc-incident-updated is now being processed."} 2025-03-14T23:40:30.313982+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995630313,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 961c41b8-4835-490d-9237-fb72e151e8f7 - value: [object Promise]"} 2025-03-14T23:40:30.314603+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995630314,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Start routing Incident to CI for docId XTHAAA3j8t3 and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,117,112,100,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,51,58,52,48,58,51,48,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T23:40:30.169Z\\\",\\\"user\\\":{\\\"id\\\":\\\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\\\",\\\"gusUserId\\\":\\\"005AH000000HyNmYAK\\\",\\\"slackUserId\\\":\\\"U01RPH2F117\\\",\\\"name\\\":\\\"Gaurav Rai Mazra\\\",\\\"email\\\":\\\"gmazra@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"961c41b8-4835-490d-9237-fb72e151e8f7\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08JGDFK0HE\\\",\\\"name\\\":\\\"icc-73037460\\\"},\\\"subject\\\":\\\"Certain vizzes are not rendering for viewers\\\",\\\"description\\\":\\\"\\\",\\\"detectedTime\\\":\\\"2025-03-14T23:40:05.472Z\\\",\\\"severity\\\":\\\"Sev4\\\",\\\"status\\\":\\\"InProgress\\\",\\\"origin\\\":\\\"Customer - External\\\",\\\"originReference\\\":\\\"\\\",\\\"impact\\\":[\\\"CurrentlyUnderInvestigation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T23:40:05.472Z\\\",\\\"impactEndTime\\\":\\\"\\\",\\\"bridge\\\":{\\\"url\\\":\\\"\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[{\\\"createdAt\\\":\\\"2025-03-14T23:40:05.472Z\\\",\\\"modifiedAt\\\":\\\"2025-03-14T23:40:05.472Z\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\\\",\\\"email\\\":\\\"gmazra@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Gaurav Rai Mazra\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005AH000000HyNmYAK\\\",\\\"slackUserId\\\":\\\"U01RPH2F117\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2024-04-18T18:48:08.751Z\\\",\\\"modifiedAt\\\":\\\"2024-04-18T18:48:08.751Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\\\",\\\"email\\\":\\\"gmazra@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Gaurav Rai Mazra\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005AH000000HyNmYAK\\\",\\\"slackUserId\\\":\\\"U01RPH2F117\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2024-04-18T18:48:08.751Z\\\",\\\"modifiedAt\\\":\\\"2024-04-18T18:48:08.751Z\\\"},\\\"id\\\":\\\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\\\",\\\"name\\\":\\\"IncidentCommander\\\",\\\"displayName\\\":\\\"Incident 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user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}]}},\"requestId\":\"e05ad5dd-42a4-bdf5-f718-ab79c1b42ae7\",\"client\":\"icc-slack-app\"}}"} 2025-03-14T23:40:30.314603+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995630314,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: XTHAAA3j8t3"} 2025-03-14T23:40:30.314604+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995630314,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"routeEventJson for icc-incident-updated and docId XTHAAA3j8t3"} 2025-03-14T23:40:30.314604+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995630314,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentUpdated for id 961c41b8-4835-490d-9237-fb72e151e8f7 and docId XTHAAA3j8t3"} 2025-03-14T23:40:30.314608+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995630314,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: 961c41b8-4835-490d-9237-fb72e151e8f7-incident-info"} 2025-03-14T23:40:30.315121+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995630315,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 961c41b8-4835-490d-9237-fb72e151e8f7-gus-casenumber - value: [object Promise]"} 2025-03-14T23:40:35.061969+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995635061,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:40:35.062049+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995635061,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-reporting'"} 2025-03-14T23:40:35.062064+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995635062,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:35.009Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:40:35.009Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{}}"} 2025-03-14T23:40:35.062067+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995635062,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:40:35.062130+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995635062,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"} 2025-03-14T23:40:35.062273+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995635062,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:40:35.062275+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995635062,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: 961c41b8-4835-490d-9237-fb72e151e8f7 - icc-gus-response"} 2025-03-14T23:40:35.062278+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995635062,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event with type icc-gus-response is now being processed."} 2025-03-14T23:40:35.062419+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995635062,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 961c41b8-4835-490d-9237-fb72e151e8f7 - value: [object Promise]"} 2025-03-14T23:40:35.062913+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995635062,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Start routing Incident to CI for docId XTHAAA3j8t3 and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,114,101,115,112,111,110,115,101]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,51,58,52,48,58,51,53,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,103,117,115,45,101,120,112,111,114,116]}}],\"key\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T23:40:35.009Z\\\",\\\"user\\\":{\\\"id\\\":\\\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\\\",\\\"gusUserId\\\":\\\"005AH000000HyNmYAK\\\",\\\"slackUserId\\\":\\\"U01RPH2F117\\\",\\\"name\\\":\\\"Gaurav Rai Mazra\\\",\\\"email\\\":\\\"gmazra@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"961c41b8-4835-490d-9237-fb72e151e8f7\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08JGDFK0HE\\\",\\\"name\\\":\\\"\\\"},\\\"caseRecordId\\\":\\\"500EE00001TuHuiYAF\\\"},\\\"eventObj\\\":{\\\"status\\\":\\\"success\\\",\\\"event\\\":\\\"incident_updated\\\",\\\"timestamp\\\":\\\"2025-03-14T23:40:35.009Z\\\",\\\"recordId\\\":\\\"500EE00001TuHuiYAF\\\",\\\"incidentId\\\":\\\"961c41b8-4835-490d-9237-fb72e151e8f7\\\",\\\"caseNumber\\\":\\\"73037460\\\"},\\\"changes\\\":{}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T23:40:35.009Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:40:35.009Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{}},\"encoder\":\"json\",\"eventType\":\"icc-gus-response\",\"payload\":{\"createdAt\":\"2025-03-14T23:40:35.009Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:40:35.009Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{}}}"} 2025-03-14T23:40:35.062914+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995635062,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: XTHAAA3j8t3"} 2025-03-14T23:40:35.062917+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995635062,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"routeEventJson for icc-gus-response and docId XTHAAA3j8t3"} 2025-03-14T23:40:35.062936+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995635062,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"kafkaReportConsumer.handleGusExport for id 961c41b8-4835-490d-9237-fb72e151e8f7 and docId XTHAAA3j8t3"} 2025-03-14T23:40:35.062997+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995635062,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 961c41b8-4835-490d-9237-fb72e151e8f7, docId XTHAAA3j8t3, event {\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:40:35.009Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"}"} 2025-03-14T23:40:35.063099+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995635063,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: 961c41b8-4835-490d-9237-fb72e151e8f7-gus-casenumber - value: [object Promise]"} 2025-03-14T23:40:35.063404+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995635063,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"addGusExportUpdate for incidentId 961c41b8-4835-490d-9237-fb72e151e8f7, docId XTHAAA3j8t3, caseNumber 73037460"} 2025-03-14T23:40:35.063405+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995635063,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event 961c41b8-4835-490d-9237-fb72e151e8f7 - icc-gus-response correctly routed"} 2025-03-14T23:41:36.567640+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995696567,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"} 2025-03-14T23:41:36.568050+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995696567,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-roles-updated' for consumer group='icc-reporting'"} 2025-03-14T23:41:36.568159+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995696568,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:41:36.257Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"73037460\",\"caseRecordId\":\"500EE00001TuHuiYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/79MmAhRhkxBH\",\"engagedAt\":\"2025-03-14T23:40:29.672Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:40:36.179Z\"},\"eventObj\":{\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:41:35.978Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T23:41:35.978Z\",\"modifiedAt\":\"2025-03-14T23:41:35.978Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"fe7758d7-aae2-491b-b0f4-493e319d8bc6\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"05db07de-4773-4847-9b98-1f89414e0226\",\"email\":\"cramello@salesforce.com\",\"active\":true,\"name\":\"Carina Ramello\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006exL6IAI\",\"slackUserId\":\"UNDTN00UC\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-18T15:22:34.030Z\",\"modifiedAt\":\"2023-08-18T15:22:34.030Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T23:41:35.978Z\",\"modifiedAt\":\"2025-03-14T23:41:35.978Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c8715fea-b2eb-4afe-b6d4-db91ed56a0d6\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"05db07de-4773-4847-9b98-1f89414e0226\",\"email\":\"cramello@salesforce.com\",\"active\":true,\"name\":\"Carina Ramello\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006exL6IAI\",\"slackUserId\":\"UNDTN00UC\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-18T15:22:34.030Z\",\"modifiedAt\":\"2023-08-18T15:22:34.030Z\"},\"externalGusId\":null}]},\"changes\":{\"IncidentCommunicationsOfficer\":[null,{\"id\":\"05db07de-4773-4847-9b98-1f89414e0226\",\"email\":\"cramello@salesforce.com\",\"active\":true,\"name\":\"Carina Ramello\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006exL6IAI\",\"slackUserId\":\"UNDTN00UC\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-18T15:22:34.030Z\",\"modifiedAt\":\"2023-08-18T15:22:34.030Z\"}],\"IncidentDocumentationOfficer\":[null,{\"id\":\"05db07de-4773-4847-9b98-1f89414e0226\",\"email\":\"cramello@salesforce.com\",\"active\":true,\"name\":\"Carina Ramello\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006exL6IAI\",\"slackUserId\":\"UNDTN00UC\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-18T15:22:34.030Z\",\"modifiedAt\":\"2023-08-18T15:22:34.030Z\"}]},\"requestId\":\"789516af-fe0e-0c28-4008-104623c78dae\",\"client\":\"icc-slack-app\"}"} 2025-03-14T23:41:36.568160+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995696568,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T23:41:36.568197+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995696568,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-roles-updated\"}}"} 2025-03-14T23:41:36.568307+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995696568,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:41:36.568308+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995696568,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: 961c41b8-4835-490d-9237-fb72e151e8f7 - icc-roles-updated"} 2025-03-14T23:41:36.568329+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995696568,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event type icc-roles-updated is not consumed by icc-reporting."} 2025-03-14T23:41:36.568359+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995696568,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event 961c41b8-4835-490d-9237-fb72e151e8f7 - icc-roles-updated correctly routed"} 2025-03-14T23:43:56.015308+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741995836015,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2895933440,\"uptime\":1815653.32,\"totalMem\":4018151424,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23407560,\"nice\":13180,\"sys\":3539960,\"idle\":1784769090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23339960,\"nice\":14580,\"sys\":3538050,\"idle\":1784849130,\"irq\":0}}],\"eventLoopStats\":{\"min\":27,\"max\":30003,\"num\":3,\"sum\":60028}}}"} 2025-03-14T23:43:56.015362+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741995836015,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:46:42.400380+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741996002400,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T23:46:42.401277+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741996002401,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Redis client ready"} 2025-03-14T23:50:03.099150+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741996203098,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:50:03.099210+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741996203099,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-folder-created' for consumer group='icc-reporting'"} 2025-03-14T23:50:03.099211+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741996203099,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:50:02.257Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1fMW6CbEwq0Tw3JEwNqFqZppVAsrIarGG\"}}"} 2025-03-14T23:50:03.099226+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741996203099,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"} 2025-03-14T23:50:03.099298+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741996203099,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"} 2025-03-14T23:50:03.099396+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741996203099,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:50:03.099411+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741996203099,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: b7ef96fc-4995-4d2b-b152-2783270aada8 - icc-bridge-folder-created"} 2025-03-14T23:50:03.099423+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741996203099,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event with type icc-bridge-folder-created is now being processed."} 2025-03-14T23:50:03.099571+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741996203099,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: b7ef96fc-4995-4d2b-b152-2783270aada8 - value: [object Promise]"} 2025-03-14T23:50:03.100026+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741996203099,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Start routing Incident to CI for docId null and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,98,114,105,100,103,101,45,102,111,108,100,101,114,45,99,114,101,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,51,58,53,48,58,48,50,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,98,114,105,100,103,101]}}],\"key\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T23:50:02.257Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"b7ef96fc-4995-4d2b-b152-2783270aada8\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"NA\\\",\\\"name\\\":\\\"NA\\\"}},\\\"eventObj\\\":{\\\"folderId\\\":\\\"1fMW6CbEwq0Tw3JEwNqFqZppVAsrIarGG\\\"}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T23:50:02.257Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1fMW6CbEwq0Tw3JEwNqFqZppVAsrIarGG\"}},\"encoder\":\"json\",\"eventType\":\"icc-bridge-folder-created\",\"payload\":{\"createdAt\":\"2025-03-14T23:50:02.257Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1fMW6CbEwq0Tw3JEwNqFqZppVAsrIarGG\"}}}"} 2025-03-14T23:50:03.100027+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741996203099,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"handleQueueEditEvents docId not found for b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:50:03.100042+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":40,"time":1741996203100,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event icc-bridge-folder-created does not have the necessary information to create a document"} 2025-03-14T23:50:03.100065+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741996203100,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event b7ef96fc-4995-4d2b-b152-2783270aada8 - icc-bridge-folder-created correctly routed"} 2025-03-14T23:50:03.622079+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741996203621,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:50:03.622137+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741996203622,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-folder-created' for consumer group='icc-reporting'"} 2025-03-14T23:50:03.622154+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741996203622,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:50:03.572Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1fMW6CbEwq0Tw3JEwNqFqZppVAsrIarGG\"}}"} 2025-03-14T23:50:03.622184+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741996203622,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"} 2025-03-14T23:50:03.622236+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741996203622,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"} 2025-03-14T23:50:03.622365+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741996203622,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-14T23:50:03.622366+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741996203622,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: b7ef96fc-4995-4d2b-b152-2783270aada8 - icc-bridge-folder-created"} 2025-03-14T23:50:03.622366+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741996203622,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event with type icc-bridge-folder-created is now being processed."} 2025-03-14T23:50:03.622500+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741996203622,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: b7ef96fc-4995-4d2b-b152-2783270aada8 - value: [object Promise]"} 2025-03-14T23:50:03.622968+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741996203622,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Start routing Incident to CI for docId null and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,98,114,105,100,103,101,45,102,111,108,100,101,114,45,99,114,101,97,116,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[70,114,105,44,32,49,52,32,77,97,114,32,50,48,50,53,32,50,51,58,53,48,58,48,51,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,98,114,105,100,103,101]}}],\"key\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-14T23:50:03.572Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"b7ef96fc-4995-4d2b-b152-2783270aada8\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"NA\\\",\\\"name\\\":\\\"NA\\\"}},\\\"eventObj\\\":{\\\"folderId\\\":\\\"1fMW6CbEwq0Tw3JEwNqFqZppVAsrIarGG\\\"}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-14T23:50:03.572Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1fMW6CbEwq0Tw3JEwNqFqZppVAsrIarGG\"}},\"encoder\":\"json\",\"eventType\":\"icc-bridge-folder-created\",\"payload\":{\"createdAt\":\"2025-03-14T23:50:03.572Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1fMW6CbEwq0Tw3JEwNqFqZppVAsrIarGG\"}}}"} 2025-03-14T23:50:03.622968+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741996203622,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"handleQueueEditEvents docId not found for b7ef96fc-4995-4d2b-b152-2783270aada8"} 2025-03-14T23:50:03.623014+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":40,"time":1741996203622,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event icc-bridge-folder-created does not have the necessary information to create a document"} 2025-03-14T23:50:03.623014+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741996203622,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event b7ef96fc-4995-4d2b-b152-2783270aada8 - icc-bridge-folder-created correctly routed"} 2025-03-14T23:57:56.271283+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741996676271,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2829373440,\"uptime\":1816493.58,\"totalMem\":4018151424,\"loadavg\":[0.31,0.17,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23443670,\"nice\":13180,\"sys\":3544340,\"idle\":1785564940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23382190,\"nice\":14580,\"sys\":3542290,\"idle\":1785639600,\"irq\":0}}],\"eventLoopStats\":{\"min\":51,\"max\":30029,\"num\":3,\"sum\":59998}}}"} 2025-03-14T23:57:56.271414+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741996676271,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-15T00:01:56.335286+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741996916335,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2905382912,\"uptime\":1816733.64,\"totalMem\":4018151424,\"loadavg\":[0.16,0.26,0.14],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23466870,\"nice\":13240,\"sys\":3545950,\"idle\":1785779220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23408970,\"nice\":14610,\"sys\":3543780,\"idle\":1785850090,\"irq\":0}}],\"eventLoopStats\":{\"min\":68,\"max\":30003,\"num\":3,\"sum\":60002}}}"} 2025-03-15T00:01:56.335339+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741996916335,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-15T00:05:56.415280+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741997156415,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2907705344,\"uptime\":1816973.72,\"totalMem\":4018151424,\"loadavg\":[0.04,0.15,0.11],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23468560,\"nice\":13240,\"sys\":3546290,\"idle\":1786016460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23410830,\"nice\":14610,\"sys\":3544180,\"idle\":1786087140,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29925,\"num\":13,\"sum\":60000}}}"} 2025-03-15T00:05:56.415356+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741997156415,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-15T00:14:56.643273+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741997696643,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2917564416,\"uptime\":1817513.95,\"totalMem\":4018151424,\"loadavg\":[0,0.02,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23474610,\"nice\":13240,\"sys\":3547230,\"idle\":1786549410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23416940,\"nice\":14610,\"sys\":3545310,\"idle\":1786620080,\"irq\":0}}],\"eventLoopStats\":{\"min\":17,\"max\":30009,\"num\":3,\"sum\":60028}}}"} 2025-03-15T00:14:56.643332+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741997696643,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-15T00:17:56.699480+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741997876699,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2922360832,\"uptime\":1817694,\"totalMem\":4018151424,\"loadavg\":[0,0.02,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23475740,\"nice\":13240,\"sys\":3547570,\"idle\":1786727380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23419060,\"nice\":14610,\"sys\":3545640,\"idle\":1786797780,\"irq\":0}}],\"eventLoopStats\":{\"min\":37,\"max\":30030,\"num\":3,\"sum\":60027}}}"} 2025-03-15T00:17:56.699484+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741997876699,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-15T00:18:56.723267+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741997936723,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2922377216,\"uptime\":1817754.03,\"totalMem\":4018151424,\"loadavg\":[0,0.01,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23476110,\"nice\":13240,\"sys\":3547650,\"idle\":1786786680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23419430,\"nice\":14610,\"sys\":3545740,\"idle\":1786857090,\"irq\":0}}],\"eventLoopStats\":{\"min\":39,\"max\":30025,\"num\":3,\"sum\":60026}}}"} 2025-03-15T00:18:56.723328+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741997936723,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-15T00:22:00.373152+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998120372,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:22:00.373160+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741998120372,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-reporting'"} 2025-03-15T00:22:00.373185+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998120372,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:22:00.220Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"NA\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T21:53:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Configuration\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000gIQLYA2\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Rogue workflow configuration\",\"customerExperience\":\"HDPS channel could not process any requests.\",\"immediateResolution\":\"Reverted workflow\",\"aarQuestions\":\"NA\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"HSE-Platform-CodeGenieForSupport-Bot\",\"closedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:22:00.202Z\",\"modifiedAt\":\"2025-03-15T00:22:00.202Z\",\"id\":\"9d9497c8-fc8d-40f1-852f-7d1796c9d3ec\"},\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:20:33.169Z\"},\"requestId\":\"38f9ba02-cba2-7ac4-cb6f-98f8f926e540\",\"client\":\"icc-slack-app\"}"} 2025-03-15T00:22:00.373188+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998120372,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-15T00:22:00.373190+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998120372,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-15T00:22:00.373191+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741998120372,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-15T00:22:00.373192+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998120372,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: b9e8b642-7618-4548-927f-8ebc31271097 - icc-incident-closed"} 2025-03-15T00:22:00.373193+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741998120372,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event with type icc-incident-closed is now being processed."} 2025-03-15T00:22:00.373193+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998120372,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: b9e8b642-7618-4548-927f-8ebc31271097 - value: [object Promise]"} 2025-03-15T00:22:00.373875+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998120373,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Start routing Incident to CI for docId SbHAAAT1KLu and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,99,108,111,115,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[83,97,116,44,32,49,53,32,77,97,114,32,50,48,50,53,32,48,48,58,50,50,58,48,48,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-15T00:22:00.220Z\\\",\\\"user\\\":{\\\"id\\\":\\\"6ad16924-ebde-4f9b-8312-2e943643babf\\\",\\\"gusUserId\\\":\\\"005B0000001cC8FIAU\\\",\\\"slackUserId\\\":\\\"WEDRT71DH\\\",\\\"name\\\":\\\"Deepak Jaisingh\\\",\\\"email\\\":\\\"djaisingh@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"b9e8b642-7618-4548-927f-8ebc31271097\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HYLPF5HS\\\",\\\"name\\\":\\\"icc-73035004\\\"},\\\"subject\\\":\\\"CG4S service pods not responding in HDPS channel\\\",\\\"description\\\":\\\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\\\",\\\"detectedTime\\\":\\\"2025-03-14T21:53:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"Closed\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"NA\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T21:53:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-15T00:00:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/yxx-ntis-wqv\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\\\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\\\n\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"Configuration\\\",\\\"createdAt\\\":\\\"2025-03-14T21:53:56.250Z\\\",\\\"closingDetails\\\":{\\\"productTag\\\":\\\"a1aEE000000gIQLYA2\\\",\\\"detectedByServiceOwner\\\":true,\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"proximateCause\\\":\\\"Rogue workflow configuration\\\",\\\"customerExperience\\\":\\\"HDPS channel could not process any requests.\\\",\\\"immediateResolution\\\":\\\"Reverted workflow\\\",\\\"aarQuestions\\\":\\\"NA\\\",\\\"changes\\\":\\\"\\\",\\\"breakFix\\\":\\\"\\\",\\\"productTagName\\\":\\\"HSE-Platform-CodeGenieForSupport-Bot\\\",\\\"closedBy\\\":{\\\"id\\\":\\\"6ad16924-ebde-4f9b-8312-2e943643babf\\\",\\\"email\\\":\\\"djaisingh@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Deepak Jaisingh\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000001cC8FIAU\\\",\\\"slackUserId\\\":\\\"WEDRT71DH\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-03-24T03:11:58.454Z\\\",\\\"modifiedAt\\\":\\\"2023-03-24T03:11:58.454Z\\\"},\\\"incidentId\\\":\\\"b9e8b642-7618-4548-927f-8ebc31271097\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"6ad16924-ebde-4f9b-8312-2e943643babf\\\",\\\"email\\\":\\\"djaisingh@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Deepak Jaisingh\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000001cC8FIAU\\\",\\\"slackUserId\\\":\\\"WEDRT71DH\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-03-24T03:11:58.454Z\\\",\\\"modifiedAt\\\":\\\"2023-03-24T03:11:58.454Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"6ad16924-ebde-4f9b-8312-2e943643babf\\\",\\\"email\\\":\\\"djaisingh@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Deepak Jaisingh\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000001cC8FIAU\\\",\\\"slackUserId\\\":\\\"WEDRT71DH\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-03-24T03:11:58.454Z\\\",\\\"modifiedAt\\\":\\\"2023-03-24T03:11:58.454Z\\\"},\\\"closingComments\\\":null,\\\"createdAt\\\":\\\"2025-03-15T00:22:00.202Z\\\",\\\"modifiedAt\\\":\\\"2025-03-15T00:22:00.202Z\\\",\\\"id\\\":\\\"9d9497c8-fc8d-40f1-852f-7d1796c9d3ec\\\"},\\\"scrumTeamId\\\":\\\"a00B0000009kCNVIA2\\\",\\\"team\\\":\\\"Hyperforce Development Platform Support\\\",\\\"caseNumber\\\":\\\"73035004\\\",\\\"caseRecordId\\\":\\\"500EE00001Tu9HAYAZ\\\",\\\"servicesImpacted\\\":[],\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/vi1pApLvyqna\\\",\\\"engagedAt\\\":\\\"\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-15T00:20:33.169Z\\\"},\\\"requestId\\\":\\\"38f9ba02-cba2-7ac4-cb6f-98f8f926e540\\\",\\\"client\\\":\\\"icc-slack-app\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-15T00:22:00.220Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. 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value: [object Promise]"} 2025-03-15T00:22:05.032722+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998125032,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"exportSlackMessages remove redis keys for docId SbHAAAT1KLu"} 2025-03-15T00:22:05.036946+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998125036,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"exportSlackMessages produceEvent for docId SbHAAAT1KLu"} 2025-03-15T00:22:05.036948+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741998125036,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"produceEvent with link https://salesforce.quip.com/vi1pApLvyqna for event b9e8b642-7618-4548-927f-8ebc31271097 and case 73035004"} 2025-03-15T00:22:05.036949+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998125036,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-report-finished - undefined"} 2025-03-15T00:22:05.036949+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998125036,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-15T00:22:05.036950+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998125036,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-15T00:22:05.036951+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741998125036,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-15T00:22:05.036954+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998125036,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'b9e8b642-7618-4548-927f-8ebc31271097' to topic 'incident': {\"createdAt\":\"2025-03-15T00:22:05.036Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"NA\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T21:53:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Configuration\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000gIQLYA2\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Rogue workflow configuration\",\"customerExperience\":\"HDPS channel could not process any requests.\",\"immediateResolution\":\"Reverted workflow\",\"aarQuestions\":\"NA\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"HSE-Platform-CodeGenieForSupport-Bot\",\"closedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:22:00.202Z\",\"modifiedAt\":\"2025-03-15T00:22:00.202Z\",\"id\":\"9d9497c8-fc8d-40f1-852f-7d1796c9d3ec\"},\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:20:33.169Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/vi1pApLvyqna\"}}"} 2025-03-15T00:22:05.036955+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741998125036,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9e8b642-7618-4548-927f-8ebc31271097' to Kafka topic 'incident'"} 2025-03-15T00:22:05.036956+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998125036,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-report-finished - undefined"} 2025-03-15T00:22:05.036956+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998125036,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.13585999980568886\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-15T00:22:05.036959+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998125036,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.13585999980568886\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-15T00:22:05.036959+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741998125036,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-15T00:22:05.036959+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741998125036,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event b9e8b642-7618-4548-927f-8ebc31271097 - icc-incident-closed correctly routed"} 2025-03-15T00:22:05.045464+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998125044,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"} 2025-03-15T00:22:05.045465+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741998125045,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-reporting'"} 2025-03-15T00:22:05.045473+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998125045,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:22:05.036Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"NA\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T21:53:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Configuration\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000gIQLYA2\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Rogue workflow configuration\",\"customerExperience\":\"HDPS channel could not process any requests.\",\"immediateResolution\":\"Reverted workflow\",\"aarQuestions\":\"NA\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"HSE-Platform-CodeGenieForSupport-Bot\",\"closedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:22:00.202Z\",\"modifiedAt\":\"2025-03-15T00:22:00.202Z\",\"id\":\"9d9497c8-fc8d-40f1-852f-7d1796c9d3ec\"},\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:20:33.169Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/vi1pApLvyqna\"}}"} 2025-03-15T00:22:05.045475+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998125045,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-15T00:22:05.045481+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998125045,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"} 2025-03-15T00:22:05.045481+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741998125045,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-15T00:22:05.045482+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998125045,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Received JSON event: b9e8b642-7618-4548-927f-8ebc31271097 - icc-report-finished"} 2025-03-15T00:22:05.045482+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741998125045,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event with type icc-report-finished is now being processed."} 2025-03-15T00:22:05.045482+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998125045,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: b9e8b642-7618-4548-927f-8ebc31271097 - value: [object Promise]"} 2025-03-15T00:22:05.046028+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998125045,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Start routing Incident to CI for docId null and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,45,102,105,110,105,115,104,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[83,97,116,44,32,49,53,32,77,97,114,32,50,48,50,53,32,48,48,58,50,50,58,48,53,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,112,111,114,116,105,110,103]}}],\"key\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-15T00:22:05.036Z\\\",\\\"incident\\\":{\\\"id\\\":\\\"b9e8b642-7618-4548-927f-8ebc31271097\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08HYLPF5HS\\\",\\\"name\\\":\\\"icc-73035004\\\"},\\\"subject\\\":\\\"CG4S service pods not responding in HDPS channel\\\",\\\"description\\\":\\\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\\\",\\\"detectedTime\\\":\\\"2025-03-14T21:53:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"Closed\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"NA\\\",\\\"impact\\\":[\\\"FeatureDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-14T21:53:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-15T00:00:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/yxx-ntis-wqv\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\\\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\\\n\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"Configuration\\\",\\\"createdAt\\\":\\\"2025-03-14T21:53:56.250Z\\\",\\\"closingDetails\\\":{\\\"productTag\\\":\\\"a1aEE000000gIQLYA2\\\",\\\"detectedByServiceOwner\\\":true,\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"proximateCause\\\":\\\"Rogue workflow configuration\\\",\\\"customerExperience\\\":\\\"HDPS channel could not process any requests.\\\",\\\"immediateResolution\\\":\\\"Reverted workflow\\\",\\\"aarQuestions\\\":\\\"NA\\\",\\\"changes\\\":\\\"\\\",\\\"breakFix\\\":\\\"\\\",\\\"productTagName\\\":\\\"HSE-Platform-CodeGenieForSupport-Bot\\\",\\\"closedBy\\\":{\\\"id\\\":\\\"6ad16924-ebde-4f9b-8312-2e943643babf\\\",\\\"email\\\":\\\"djaisingh@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Deepak Jaisingh\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000001cC8FIAU\\\",\\\"slackUserId\\\":\\\"WEDRT71DH\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-03-24T03:11:58.454Z\\\",\\\"modifiedAt\\\":\\\"2023-03-24T03:11:58.454Z\\\"},\\\"incidentId\\\":\\\"b9e8b642-7618-4548-927f-8ebc31271097\\\",\\\"createdBy\\\":{\\\"id\\\":\\\"6ad16924-ebde-4f9b-8312-2e943643babf\\\",\\\"email\\\":\\\"djaisingh@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Deepak Jaisingh\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000001cC8FIAU\\\",\\\"slackUserId\\\":\\\"WEDRT71DH\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-03-24T03:11:58.454Z\\\",\\\"modifiedAt\\\":\\\"2023-03-24T03:11:58.454Z\\\"},\\\"modifiedBy\\\":{\\\"id\\\":\\\"6ad16924-ebde-4f9b-8312-2e943643babf\\\",\\\"email\\\":\\\"djaisingh@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Deepak Jaisingh\\\",\\\"firstName\\\":null,\\\"lastName\\\":null,\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005B0000001cC8FIAU\\\",\\\"slackUserId\\\":\\\"WEDRT71DH\\\",\\\"createdBy\\\":\\\"icc@slack.app\\\",\\\"modifiedBy\\\":\\\"icc@slack.app\\\",\\\"createdAt\\\":\\\"2023-03-24T03:11:58.454Z\\\",\\\"modifiedAt\\\":\\\"2023-03-24T03:11:58.454Z\\\"},\\\"closingComments\\\":null,\\\"createdAt\\\":\\\"2025-03-15T00:22:00.202Z\\\",\\\"modifiedAt\\\":\\\"2025-03-15T00:22:00.202Z\\\",\\\"id\\\":\\\"9d9497c8-fc8d-40f1-852f-7d1796c9d3ec\\\"},\\\"scrumTeamId\\\":\\\"a00B0000009kCNVIA2\\\",\\\"team\\\":\\\"Hyperforce Development Platform Support\\\",\\\"caseNumber\\\":\\\"73035004\\\",\\\"caseRecordId\\\":\\\"500EE00001Tu9HAYAZ\\\",\\\"servicesImpacted\\\":[],\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/vi1pApLvyqna\\\",\\\"engagedAt\\\":\\\"\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-15T00:20:33.169Z\\\"},\\\"eventObj\\\":{\\\"link\\\":\\\"https://salesforce.quip.com/vi1pApLvyqna\\\"}}\",\"messageAsJson\":{\"createdAt\":\"2025-03-15T00:22:05.036Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. 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document"} 2025-03-15T00:22:05.046032+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741998125045,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-reporting","msg":"Event b9e8b642-7618-4548-927f-8ebc31271097 - icc-report-finished correctly routed"} 2025-03-15T00:22:56.815253+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998176815,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2826399744,\"uptime\":1817994.12,\"totalMem\":4018151424,\"loadavg\":[2.35,0.93,0.36],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23510250,\"nice\":13240,\"sys\":3567590,\"idle\":1786972160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 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{\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2829815808,\"uptime\":1818114.18,\"totalMem\":4018151424,\"loadavg\":[0.31,0.61,0.31],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23510980,\"nice\":13240,\"sys\":3567770,\"idle\":1787090760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23455160,\"nice\":14610,\"sys\":3565970,\"idle\":1787160610,\"irq\":0}}],\"eventLoopStats\":{\"min\":18,\"max\":30009,\"num\":3,\"sum\":60029}}}"} 2025-03-15T00:24:56.871336+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1741998296871,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-15T00:29:56.947254+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1741998596947,"pid":30,"hostname":"dyno-84afb34d-3261-49b7-92d7-9a17a30bdb6c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2885685248,\"uptime\":1818414.25,\"totalMem\":4018151424,\"loadavg\":[0.01,0.23,0.22],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23514060,\"nice\":13240,\"sys\":3568240,\"idle\":1787386820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23457580,\"nice\":14610,\"sys\":3566440,\"idle\":1787457240,\"irq\":0}}],\"eventLoopStats\":{\"min\":29968,\"max\":30045,\"num\":2,\"sum\":60013}}}"} 2025-03-15T00:29:56.947314+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] 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