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{"level":20,"time":1742172189543,"pid":33,"hostname":"dyno-3a202d79-8bfd-4f53-b800-6b86aeef66c4","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2876551168,\"uptime\":1992006.85,\"totalMem\":4018151424,\"loadavg\":[0,0.02,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25231760,\"nice\":14610,\"sys\":3898070,\"idle\":1958580470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25157600,\"nice\":15170,\"sys\":3893420,\"idle\":1958669650,\"irq\":0}}],\"eventLoopStats\":{\"min\":47,\"max\":30000,\"num\":3,\"sum\":60009}}}"} 2025-03-17T00:43:09.543356+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172189543,"pid":33,"hostname":"dyno-3a202d79-8bfd-4f53-b800-6b86aeef66c4","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T00:45:01.667484+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742172301667,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Metrics Kafka Producer enabled for LOGS metrics"} 2025-03-17T00:45:01.668015+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301667,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Initializing Kafka Connection with the following configurations:"} 2025-03-17T00:45:01.668055+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301667,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"} 2025-03-17T00:45:01.668055+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301668,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Using SSL Endpoints for Kafka"} 2025-03-17T00:45:01.668330+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301668,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Successfully wrote Kafka SSL Certificates to files"} 2025-03-17T00:45:01.668453+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301668,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Using SSL Configuration for Kafka Connection"} 2025-03-17T00:45:01.668906+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301668,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is initializing..."} 2025-03-17T00:45:01.668939+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301668,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"} 2025-03-17T00:45:01.669264+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301669,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Initializing Kafka Connection with the following configurations:"} 2025-03-17T00:45:01.669300+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301669,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"} 2025-03-17T00:45:01.669300+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301669,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Using SSL Endpoints for Kafka"} 2025-03-17T00:45:01.669516+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301669,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Successfully wrote Kafka SSL Certificates to files"} 2025-03-17T00:45:01.669554+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301669,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Using SSL Configuration for Kafka Connection"} 2025-03-17T00:45:01.669747+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742172301669,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Metrics Kafka Producer enabled for LOGS metrics connected false"} 2025-03-17T00:45:01.669846+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742172301669,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Metrics Kafka Producer enabled for LOGS metrics at metrics"} 2025-03-17T00:45:01.863053+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742172301862,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Metrics Kafka Producer enabled for Heartbeat"} 2025-03-17T00:45:01.863275+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301863,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is initializing..."} 2025-03-17T00:45:01.863311+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301863,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"} 2025-03-17T00:45:01.863382+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742172301863,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Metrics Kafka Producer enabled for Heartbeat connected false"} 2025-03-17T00:45:01.863409+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742172301863,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Metrics Kafka Producer enabled for Heartbeat at metrics"} 2025-03-17T00:45:01.910460+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742172301910,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.initKafkaProducer] Kafka Producer enabled for metrics Annotations"} 2025-03-17T00:45:01.910811+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301910,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is initializing..."} 2025-03-17T00:45:01.910929+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301910,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"} 2025-03-17T00:45:01.913079+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742172301913,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.initKafkaProducer] Kafka Producer enabled for metrics Annotations"} 2025-03-17T00:45:01.913196+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742172301913,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.initKafkaProducer] Kafka Producer enabled for metrics Annotations connected false"} 2025-03-17T00:45:01.913266+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742172301913,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.initKafkaProducer] Kafka Producer enabled for metrics Annotations at metrics"} 2025-03-17T00:45:01.913323+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301913,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Initiating heartbeat for icc-reporting every 60 seconds"} 2025-03-17T00:45:01.913396+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301913,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Initiating Log Metric Latency heartbeat for icc-reporting disabled"} 2025-03-17T00:45:01.913434+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301913,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Initiating Kafka Metric Latency heartbeat for icc-reporting enabled"} 2025-03-17T00:45:01.915568+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301915,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Heroku specific TLS options added"} 2025-03-17T00:45:01.949016+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301948,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"RedisService: constructor, connecting to common redis..."} 2025-03-17T00:45:01.953419+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301953,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"RedisService: constructor, connecting to common redis..."} 2025-03-17T00:45:01.953565+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301953,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is initializing..."} 2025-03-17T00:45:01.953638+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301953,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"} 2025-03-17T00:45:01.961432+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301961,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"RedisService: constructor, connecting to common redis..."} 2025-03-17T00:45:01.961640+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301961,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Initializing Kafka Connection with the following configurations:"} 2025-03-17T00:45:01.961702+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301961,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"} 2025-03-17T00:45:01.961859+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301961,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Using SSL Endpoints for Kafka"} 2025-03-17T00:45:01.962137+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301962,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Successfully wrote Kafka SSL Certificates to files"} 2025-03-17T00:45:01.962162+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301962,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Using SSL Configuration for Kafka Connection"} 2025-03-17T00:45:01.962404+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301962,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer is initializing..."} 2025-03-17T00:45:01.962405+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301962,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"} 2025-03-17T00:45:01.962421+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301962,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Consumer Group ID: icc-reporting"} 2025-03-17T00:45:01.962422+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301962,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Topic(s): incident"} 2025-03-17T00:45:01.962693+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301962,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer with group ID: icc-reporting is connecting to topic(s): 'incident'"} 2025-03-17T00:45:01.981173+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] Server is running at 3008 2025-03-17T00:45:01.982154+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] undefined 2025-03-17T00:45:01.988603+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301988,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-17T00:45:01.989297+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301989,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-17T00:45:01.989967+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301989,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-17T00:45:01.990374+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301990,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is ready"} 2025-03-17T00:45:01.990648+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301990,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer with group ID: icc-reporting: is ready and subscribed to topic(s): incident"} 2025-03-17T00:45:01.994584+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301994,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Connected to Redis"} 2025-03-17T00:45:01.996632+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172301996,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Redis client ready"} 2025-03-17T00:47:01.967334+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742172421967,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2905145344,\"uptime\":1992239.27,\"totalMem\":4018151424,\"loadavg\":[0.01,0.02,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25236870,\"nice\":14610,\"sys\":3900040,\"idle\":1958803720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25162490,\"nice\":15170,\"sys\":3895010,\"idle\":1958893690,\"irq\":0}}],\"eventLoopStats\":{\"min\":77,\"max\":30002,\"num\":3,\"sum\":60023}}}"} 2025-03-17T00:47:01.967432+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172421967,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T00:49:02.023340+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742172542023,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2905149440,\"uptime\":1992359.33,\"totalMem\":4018151424,\"loadavg\":[0,0.01,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25237840,\"nice\":14610,\"sys\":3900210,\"idle\":1958922280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25163290,\"nice\":15170,\"sys\":3895200,\"idle\":1959012260,\"irq\":0}}],\"eventLoopStats\":{\"min\":35,\"max\":30003,\"num\":3,\"sum\":60025}}}"} 2025-03-17T00:49:02.023562+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172542023,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T00:50:02.573104+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172602572,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Connected to Redis"} 2025-03-17T00:50:02.574073+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172602573,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Redis client ready"} 2025-03-17T00:53:02.123278+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742172782123,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2908798976,\"uptime\":1992599.43,\"totalMem\":4018151424,\"loadavg\":[0.09,0.03,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25239770,\"nice\":14610,\"sys\":3900640,\"idle\":1959159310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25165160,\"nice\":15170,\"sys\":3895520,\"idle\":1959249570,\"irq\":0}}],\"eventLoopStats\":{\"min\":20,\"max\":30024,\"num\":3,\"sum\":60026}}}"} 2025-03-17T00:53:02.123393+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742172782123,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T00:56:02.159303+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] 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f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742174162591,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2916392960,\"uptime\":1993979.9,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25253410,\"nice\":14610,\"sys\":3902550,\"idle\":1960522780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25177600,\"nice\":15170,\"sys\":3897660,\"idle\":1960613220,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29984,\"num\":13,\"sum\":59999}}}"} 2025-03-17T01:16:02.591365+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] 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f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742178544107,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2906333184,\"uptime\":1998361.41,\"totalMem\":4018151424,\"loadavg\":[0.03,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25292050,\"nice\":14800,\"sys\":3909400,\"idle\":1964847310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25216290,\"nice\":15740,\"sys\":3904720,\"idle\":1964937140,\"irq\":0}}],\"eventLoopStats\":{\"min\":60,\"max\":30000,\"num\":3,\"sum\":60028}}}"} 2025-03-17T02:29:04.107388+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] 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{"level":30,"time":1742187067155,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T04:57:38.575008+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742187458574,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Connected to Redis"} 2025-03-17T04:57:38.575886+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742187458575,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Redis client ready"} 2025-03-17T05:02:07.419288+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742187727419,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2916622336,\"uptime\":2007544.72,\"totalMem\":4018151424,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25374360,\"nice\":14800,\"sys\":3923230,\"idle\":1973916530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25300740,\"nice\":15740,\"sys\":3918290,\"idle\":1974005730,\"irq\":0}}],\"eventLoopStats\":{\"min\":18,\"max\":30006,\"num\":3,\"sum\":60028}}}"} 2025-03-17T05:02:07.419348+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742187727419,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T05:05:07.487264+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742187907487,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2905763840,\"uptime\":2007724.79,\"totalMem\":4018151424,\"loadavg\":[0.55,0.15,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25376430,\"nice\":14800,\"sys\":3923730,\"idle\":1974093620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25302630,\"nice\":15740,\"sys\":3918640,\"idle\":1974183080,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30003,\"num\":3,\"sum\":60021}}}"} 2025-03-17T05:05:07.487486+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742187907487,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T05:08:28.699298+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108699,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received kafka message with key: aca8263b-bd93-4d03-95af-3f585e95473b"} 2025-03-17T05:08:28.699621+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742188108699,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-reporting'"} 2025-03-17T05:08:28.699691+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108699,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T05:08:28.687Z\",\"user\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"email\":\"mrajendran@salesforce.com\",\"active\":true,\"name\":\"Mahesh Rajendran\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-03-28T05:58:47.940Z\",\"modifiedAt\":\"2024-07-19T05:22:35.475Z\"},\"incident\":{\"id\":\"aca8263b-bd93-4d03-95af-3f585e95473b\",\"slackChannel\":{\"id\":\"C08J08X8R1Q\",\"name\":\"icc-73099985\"},\"subject\":\"EU PR P01 OnDemand Relaxation is Not Working\",\"description\":\"Relaxation is disabled due to patching\",\"detectedTime\":\"2025-03-17T04:47:14.658Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://eu-pr01-relaxation.cloud.clicksoftware.com/OnDemand.html\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T04:47:14.658Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-17T04:47:14.658Z\",\"modifiedAt\":\"2025-03-17T04:47:14.658Z\",\"createdBy\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"email\":\"mrajendran@salesforce.com\",\"active\":true,\"name\":\"Mahesh Rajendran\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-03-28T05:58:47.940Z\",\"modifiedAt\":\"2024-07-19T05:22:35.475Z\"},\"modifiedBy\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"email\":\"mrajendran@salesforce.com\",\"active\":true,\"name\":\"Mahesh Rajendran\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-03-28T05:58:47.940Z\",\"modifiedAt\":\"2024-07-19T05:22:35.475Z\"},\"id\":\"48c7b2f8-b78d-445d-9079-f538d8237027\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"email\":\"mrajendran@salesforce.com\",\"active\":true,\"name\":\"Mahesh Rajendran\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-03-28T05:58:47.940Z\",\"modifiedAt\":\"2024-07-19T05:22:35.475Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T04:47:14.658Z\",\"scrumTeamId\":\"a00B000000CBZU1IAP\",\"team\":\"CRE Field Service DevOps\",\"caseNumber\":\"73099985\",\"caseRecordId\":\"500EE00001TwtpPYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/hdVnAsavqgYv\",\"engagedAt\":\"2025-03-17T04:47:29.835Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T04:47:36.460Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"585a740b-cb83-5237-7ee2-a886d63611b3\",\"client\":\"icc-slack-app\"}"} 2025-03-17T05:08:28.699695+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108699,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-17T05:08:28.699763+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108699,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-17T05:08:28.699864+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742188108699,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T05:08:28.699898+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108699,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received JSON event: aca8263b-bd93-4d03-95af-3f585e95473b - icc-usd-resource-deleted"} 2025-03-17T05:08:28.699899+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742188108699,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event type icc-usd-resource-deleted is not consumed by icc-reporting."} 2025-03-17T05:08:28.699931+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742188108699,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event aca8263b-bd93-4d03-95af-3f585e95473b - icc-usd-resource-deleted correctly routed"} 2025-03-17T05:08:28.718511+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108717,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received kafka message with key: aca8263b-bd93-4d03-95af-3f585e95473b"} 2025-03-17T05:08:28.718515+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742188108718,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-reporting'"} 2025-03-17T05:08:28.718516+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108718,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T05:08:28.709Z\",\"user\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"email\":\"mrajendran@salesforce.com\",\"active\":true,\"name\":\"Mahesh Rajendran\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-03-28T05:58:47.940Z\",\"modifiedAt\":\"2024-07-19T05:22:35.475Z\"},\"incident\":{\"id\":\"aca8263b-bd93-4d03-95af-3f585e95473b\",\"slackChannel\":{\"id\":\"C08J08X8R1Q\",\"name\":\"icc-73099985\"},\"subject\":\"EU PR P01 OnDemand Relaxation is Not Working\",\"description\":\"Relaxation is disabled due to patching\",\"detectedTime\":\"2025-03-17T04:47:14.658Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://eu-pr01-relaxation.cloud.clicksoftware.com/OnDemand.html\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T04:47:14.658Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-17T04:47:14.658Z\",\"modifiedAt\":\"2025-03-17T04:47:14.658Z\",\"createdBy\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"email\":\"mrajendran@salesforce.com\",\"active\":true,\"name\":\"Mahesh Rajendran\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-03-28T05:58:47.940Z\",\"modifiedAt\":\"2024-07-19T05:22:35.475Z\"},\"modifiedBy\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"email\":\"mrajendran@salesforce.com\",\"active\":true,\"name\":\"Mahesh Rajendran\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-03-28T05:58:47.940Z\",\"modifiedAt\":\"2024-07-19T05:22:35.475Z\"},\"id\":\"48c7b2f8-b78d-445d-9079-f538d8237027\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"email\":\"mrajendran@salesforce.com\",\"active\":true,\"name\":\"Mahesh Rajendran\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-03-28T05:58:47.940Z\",\"modifiedAt\":\"2024-07-19T05:22:35.475Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T04:47:14.658Z\",\"scrumTeamId\":\"a00B000000CBZU1IAP\",\"team\":\"CRE Field Service DevOps\",\"caseNumber\":\"73099985\",\"caseRecordId\":\"500EE00001TwtpPYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/hdVnAsavqgYv\",\"engagedAt\":\"2025-03-17T04:47:29.835Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T04:47:36.460Z\"},\"eventObj\":[],\"requestId\":\"585a740b-cb83-5237-7ee2-a886d63611b3\",\"client\":\"icc-slack-app\"}"} 2025-03-17T05:08:28.718518+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108718,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-17T05:08:28.718519+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108718,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-17T05:08:28.718520+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742188108718,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T05:08:28.718520+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108718,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received JSON event: aca8263b-bd93-4d03-95af-3f585e95473b - icc-usd-resource-created"} 2025-03-17T05:08:28.718520+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742188108718,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event type icc-usd-resource-created is not consumed by icc-reporting."} 2025-03-17T05:08:28.718520+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742188108718,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event aca8263b-bd93-4d03-95af-3f585e95473b - icc-usd-resource-created correctly routed"} 2025-03-17T05:08:28.781331+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108781,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received kafka message with key: aca8263b-bd93-4d03-95af-3f585e95473b"} 2025-03-17T05:08:28.781490+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742188108781,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'"} 2025-03-17T05:08:28.781492+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108781,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T05:08:28.719Z\",\"incidentId\":\"aca8263b-bd93-4d03-95af-3f585e95473b\",\"user\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"email\":\"mrajendran@salesforce.com\",\"active\":true,\"name\":\"Mahesh Rajendran\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-03-28T05:58:47.940Z\",\"modifiedAt\":\"2024-07-19T05:22:35.475Z\"},\"responses\":[]}"} 2025-03-17T05:08:28.781520+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108781,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-17T05:08:28.781567+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108781,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-17T05:08:28.781647+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742188108781,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T05:08:28.782163+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":50,"time":1742188108781,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n at KafkaConsumer. (/app/build/kafka/kafka.report.consumer.js:43:109)\n at KafkaConsumer.emit (node:events:519:28)\n at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"} 2025-03-17T05:08:28.884451+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108884,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received kafka message with key: aca8263b-bd93-4d03-95af-3f585e95473b"} 2025-03-17T05:08:28.884681+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742188108884,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-reporting'"} 2025-03-17T05:08:28.884719+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108884,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T05:08:28.736Z\",\"user\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"name\":\"Mahesh Rajendran\",\"email\":\"mrajendran@salesforce.com\"},\"incident\":{\"id\":\"aca8263b-bd93-4d03-95af-3f585e95473b\",\"slackChannel\":{\"id\":\"C08J08X8R1Q\",\"name\":\"icc-73099985\"},\"subject\":\"EU PR P01 OnDemand Relaxation is Not Working\",\"description\":\"Relaxation is disabled due to patching\",\"detectedTime\":\"2025-03-17T04:47:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://eu-pr01-relaxation.cloud.clicksoftware.com/OnDemand.html\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-17T04:00:00.000Z\",\"impactEndTime\":\"2025-03-17T05:00:00.000Z\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Planned Maintenance\",\"createdAt\":\"2025-03-17T04:47:14.658Z\",\"scrumTeamId\":\"a00B000000CBZU1IAP\",\"team\":\"CRE Field Service DevOps\",\"caseNumber\":\"73099985\",\"caseRecordId\":\"500EE00001TwtpPYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/hdVnAsavqgYv\",\"engagedAt\":\"2025-03-17T04:47:29.835Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T04:47:36.460Z\"},\"changes\":{\"detectedTime\":[\"2025-03-17T04:47:14.658Z\",\"2025-03-17T04:47:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"None\"]},\"impactStartTime\":[\"2025-03-17T04:47:14.658Z\",\"2025-03-17T04:00:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-17T05:00:00.000Z\"],\"category\":[\"\",\"Infrastructure\"],\"rootCause\":[\"\",\"Planned Maintenance\"]},\"requestId\":\"585a740b-cb83-5237-7ee2-a886d63611b3\",\"client\":\"icc-slack-app\"}"} 2025-03-17T05:08:28.884752+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108884,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-17T05:08:28.884796+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108884,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"} 2025-03-17T05:08:28.884904+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742188108884,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T05:08:28.884904+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108884,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received JSON event: aca8263b-bd93-4d03-95af-3f585e95473b - icc-incident-resolved"} 2025-03-17T05:08:28.884916+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742188108884,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event with type icc-incident-resolved is now being processed."} 2025-03-17T05:08:28.885063+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108885,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: aca8263b-bd93-4d03-95af-3f585e95473b - value: [object Promise]"} 2025-03-17T05:08:28.885606+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108885,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Start routing Incident to CI for docId YbSAAAkjJ76 and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,114,101,115,111,108,118,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[77,111,110,44,32,49,55,32,77,97,114,32,50,48,50,53,32,48,53,58,48,56,58,50,56,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"aca8263b-bd93-4d03-95af-3f585e95473b\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-17T05:08:28.736Z\\\",\\\"user\\\":{\\\"id\\\":\\\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\\\",\\\"gusUserId\\\":\\\"005B0000005xMTrIAM\\\",\\\"slackUserId\\\":\\\"WT759HDL1\\\",\\\"name\\\":\\\"Mahesh Rajendran\\\",\\\"email\\\":\\\"mrajendran@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"aca8263b-bd93-4d03-95af-3f585e95473b\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08J08X8R1Q\\\",\\\"name\\\":\\\"icc-73099985\\\"},\\\"subject\\\":\\\"EU PR P01 OnDemand Relaxation is Not Working\\\",\\\"description\\\":\\\"Relaxation is disabled due to patching\\\",\\\"detectedTime\\\":\\\"2025-03-17T04:47:00.000Z\\\",\\\"severity\\\":\\\"Sev4\\\",\\\"status\\\":\\\"Resolved\\\",\\\"origin\\\":\\\"Customer - Internal\\\",\\\"originReference\\\":\\\"https://eu-pr01-relaxation.cloud.clicksoftware.com/OnDemand.html\\\",\\\"impact\\\":[\\\"None\\\"],\\\"impactStartTime\\\":\\\"2025-03-17T04:00:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-17T05:00:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"\\\",\\\"additionalJoiningInfo\\\":\\\"\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Infrastructure\\\",\\\"rootCause\\\":\\\"Planned Maintenance\\\",\\\"createdAt\\\":\\\"2025-03-17T04:47:14.658Z\\\",\\\"scrumTeamId\\\":\\\"a00B000000CBZU1IAP\\\",\\\"team\\\":\\\"CRE Field Service DevOps\\\",\\\"caseNumber\\\":\\\"73099985\\\",\\\"caseRecordId\\\":\\\"500EE00001TwtpPYAR\\\",\\\"servicesImpacted\\\":[],\\\"quipDocLink\\\":\\\"https://salesforce.quip.com/hdVnAsavqgYv\\\",\\\"engagedAt\\\":\\\"2025-03-17T04:47:29.835Z\\\",\\\"lastAttemptedForceExport\\\":\\\"\\\",\\\"lastExportStatus\\\":\\\"success\\\",\\\"gusExportTimestamp\\\":\\\"2025-03-17T04:47:36.460Z\\\"},\\\"changes\\\":{\\\"detectedTime\\\":[\\\"2025-03-17T04:47:14.658Z\\\",\\\"2025-03-17T04:47:00.000Z\\\"],\\\"status\\\":[\\\"InProgress\\\",\\\"Resolved\\\"],\\\"impact\\\":{\\\"0\\\":[\\\"CurrentlyUnderInvestigation\\\",\\\"None\\\"]},\\\"impactStartTime\\\":[\\\"2025-03-17T04:47:14.658Z\\\",\\\"2025-03-17T04:00:00.000Z\\\"],\\\"impactEndTime\\\":[\\\"\\\",\\\"2025-03-17T05:00:00.000Z\\\"],\\\"category\\\":[\\\"\\\",\\\"Infrastructure\\\"],\\\"rootCause\\\":[\\\"\\\",\\\"Planned Maintenance\\\"]},\\\"requestId\\\":\\\"585a740b-cb83-5237-7ee2-a886d63611b3\\\",\\\"client\\\":\\\"icc-slack-app\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-17T05:08:28.736Z\",\"user\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"name\":\"Mahesh Rajendran\",\"email\":\"mrajendran@salesforce.com\"},\"incident\":{\"id\":\"aca8263b-bd93-4d03-95af-3f585e95473b\",\"slackChannel\":{\"id\":\"C08J08X8R1Q\",\"name\":\"icc-73099985\"},\"subject\":\"EU PR P01 OnDemand Relaxation is Not Working\",\"description\":\"Relaxation is disabled due to patching\",\"detectedTime\":\"2025-03-17T04:47:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://eu-pr01-relaxation.cloud.clicksoftware.com/OnDemand.html\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-17T04:00:00.000Z\",\"impactEndTime\":\"2025-03-17T05:00:00.000Z\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Planned Maintenance\",\"createdAt\":\"2025-03-17T04:47:14.658Z\",\"scrumTeamId\":\"a00B000000CBZU1IAP\",\"team\":\"CRE Field Service DevOps\",\"caseNumber\":\"73099985\",\"caseRecordId\":\"500EE00001TwtpPYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/hdVnAsavqgYv\",\"engagedAt\":\"2025-03-17T04:47:29.835Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T04:47:36.460Z\"},\"changes\":{\"detectedTime\":[\"2025-03-17T04:47:14.658Z\",\"2025-03-17T04:47:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"None\"]},\"impactStartTime\":[\"2025-03-17T04:47:14.658Z\",\"2025-03-17T04:00:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-17T05:00:00.000Z\"],\"category\":[\"\",\"Infrastructure\"],\"rootCause\":[\"\",\"Planned Maintenance\"]},\"requestId\":\"585a740b-cb83-5237-7ee2-a886d63611b3\",\"client\":\"icc-slack-app\"},\"encoder\":\"json\",\"eventType\":\"icc-incident-resolved\",\"payload\":{\"createdAt\":\"2025-03-17T05:08:28.736Z\",\"user\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"name\":\"Mahesh Rajendran\",\"email\":\"mrajendran@salesforce.com\"},\"incident\":{\"id\":\"aca8263b-bd93-4d03-95af-3f585e95473b\",\"slackChannel\":{\"id\":\"C08J08X8R1Q\",\"name\":\"icc-73099985\"},\"subject\":\"EU PR P01 OnDemand Relaxation is Not Working\",\"description\":\"Relaxation is disabled due to patching\",\"detectedTime\":\"2025-03-17T04:47:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://eu-pr01-relaxation.cloud.clicksoftware.com/OnDemand.html\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-17T04:00:00.000Z\",\"impactEndTime\":\"2025-03-17T05:00:00.000Z\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Planned Maintenance\",\"createdAt\":\"2025-03-17T04:47:14.658Z\",\"scrumTeamId\":\"a00B000000CBZU1IAP\",\"team\":\"CRE Field Service DevOps\",\"caseNumber\":\"73099985\",\"caseRecordId\":\"500EE00001TwtpPYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/hdVnAsavqgYv\",\"engagedAt\":\"2025-03-17T04:47:29.835Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T04:47:36.460Z\"},\"changes\":{\"detectedTime\":[\"2025-03-17T04:47:14.658Z\",\"2025-03-17T04:47:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"None\"]},\"impactStartTime\":[\"2025-03-17T04:47:14.658Z\",\"2025-03-17T04:00:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-17T05:00:00.000Z\"],\"category\":[\"\",\"Infrastructure\"],\"rootCause\":[\"\",\"Planned Maintenance\"]},\"requestId\":\"585a740b-cb83-5237-7ee2-a886d63611b3\",\"client\":\"icc-slack-app\"}}"} 2025-03-17T05:08:28.885607+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108885,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: YbSAAAkjJ76"} 2025-03-17T05:08:28.885608+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108885,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"routeEventJson for icc-incident-resolved and docId YbSAAAkjJ76"} 2025-03-17T05:08:28.885608+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108885,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Processing eventTypeIncidentResolved for aca8263b-bd93-4d03-95af-3f585e95473b"} 2025-03-17T05:08:28.885706+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742188108885,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"kafkaReportConsumer.handleIncidentResolved for id aca8263b-bd93-4d03-95af-3f585e95473b and docId YbSAAAkjJ76"} 2025-03-17T05:08:28.885707+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108885,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"RedisService: getIncidentInfo, key: aca8263b-bd93-4d03-95af-3f585e95473b-incident-info"} 2025-03-17T05:08:28.886221+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188108886,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: aca8263b-bd93-4d03-95af-3f585e95473b-gus-casenumber - value: [object Promise]"} 2025-03-17T05:09:07.579267+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188147579,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2904125440,\"uptime\":2007964.88,\"totalMem\":4018151424,\"loadavg\":[0.02,0.08,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25378690,\"nice\":14800,\"sys\":3924050,\"idle\":1974330820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25304840,\"nice\":15740,\"sys\":3918990,\"idle\":1974420150,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":30003,\"num\":33,\"sum\":60014}}}"} 2025-03-17T05:09:07.579483+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742188147579,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T05:20:39.551288+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742188839551,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Connected to Redis"} 2025-03-17T05:20:39.552285+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742188839552,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Redis client ready"} 2025-03-17T05:23:07.831273+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742188987831,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2890473472,\"uptime\":2008805.14,\"totalMem\":4018151424,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25387000,\"nice\":14800,\"sys\":3925250,\"idle\":1975159770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25313000,\"nice\":15740,\"sys\":3920230,\"idle\":1975249540,\"irq\":0}}],\"eventLoopStats\":{\"min\":19,\"max\":30027,\"num\":3,\"sum\":60025}}}"} 2025-03-17T05:23:07.831496+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742188987831,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T05:25:40.418589+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] 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{"level":30,"time":1742196070119,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T07:23:10.167273+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742196190167,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2913660928,\"uptime\":2016007.47,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25451670,\"nice\":14800,\"sys\":3936680,\"idle\":1982271900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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{"level":30,"time":1742196364323,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Connected to Redis"} 2025-03-17T07:26:04.324465+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742196364324,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Redis client ready"} 2025-03-17T07:29:10.283282+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742196550283,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2910904320,\"uptime\":2016367.59,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742200031355,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2911875072,\"uptime\":2019848.66,\"totalMem\":4018151424,\"loadavg\":[0.07,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25486250,\"nice\":14800,\"sys\":3942200,\"idle\":1986065470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25406840,\"nice\":15870,\"sys\":3936930,\"idle\":1986154550,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":29793,\"num\":13,\"sum\":60019}}}"} 2025-03-17T08:27:11.355382+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] 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f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742200511463,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2912874496,\"uptime\":2020328.77,\"totalMem\":4018151424,\"loadavg\":[0.26,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25490170,\"nice\":14800,\"sys\":3942900,\"idle\":1986539670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25409970,\"nice\":15870,\"sys\":3937700,\"idle\":1986628930,\"irq\":0}}],\"eventLoopStats\":{\"min\":248,\"max\":30027,\"num\":3,\"sum\":60013}}}"} 2025-03-17T08:35:11.463353+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] 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Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25517290,\"nice\":14800,\"sys\":3947730,\"idle\":1989681420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25437800,\"nice\":15870,\"sys\":3942440,\"idle\":1989770970,\"irq\":0}}],\"eventLoopStats\":{\"min\":261,\"max\":30029,\"num\":3,\"sum\":60016}}}"} 2025-03-17T09:28:12.503381+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742203692503,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:31:29.298400+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742203889298,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Connected to Redis"} 2025-03-17T09:31:29.299298+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742203889299,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Redis client ready"} 2025-03-17T09:38:12.691291+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742204292691,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2892697600,\"uptime\":2024110,\"totalMem\":4018151424,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25521730,\"nice\":14800,\"sys\":3948650,\"idle\":1990273960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25442920,\"nice\":15870,\"sys\":3943350,\"idle\":1990364140,\"irq\":0}}],\"eventLoopStats\":{\"min\":226,\"max\":30030,\"num\":3,\"sum\":60019}}}"} 2025-03-17T09:38:12.691362+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742204292691,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:39:12.719276+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742204352719,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2892451840,\"uptime\":2024170.02,\"totalMem\":4018151424,\"loadavg\":[0.05,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25522230,\"nice\":14800,\"sys\":3948710,\"idle\":1990333260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25443240,\"nice\":15870,\"sys\":3943460,\"idle\":1990423440,\"irq\":0}}],\"eventLoopStats\":{\"min\":235,\"max\":30020,\"num\":3,\"sum\":60025}}}"} 2025-03-17T09:39:12.719348+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742204352719,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:40:12.747294+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742204412747,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2893393920,\"uptime\":2024230.05,\"totalMem\":4018151424,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25522790,\"nice\":14800,\"sys\":3948810,\"idle\":1990392510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25443680,\"nice\":15870,\"sys\":3943540,\"idle\":1990482760,\"irq\":0}}],\"eventLoopStats\":{\"min\":229,\"max\":30021,\"num\":3,\"sum\":60027}}}"} 2025-03-17T09:40:12.747366+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742204412747,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:44:12.827263+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742204652827,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2891870208,\"uptime\":2024470.13,\"totalMem\":4018151424,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25524810,\"nice\":14800,\"sys\":3949170,\"idle\":1990629760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25445610,\"nice\":15870,\"sys\":3943940,\"idle\":1990719870,\"irq\":0}}],\"eventLoopStats\":{\"min\":213,\"max\":30012,\"num\":3,\"sum\":60007}}}"} 2025-03-17T09:44:12.827383+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742204652827,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:46:32.403164+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742204792403,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Connected to Redis"} 2025-03-17T09:46:32.404073+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742204792403,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Redis client ready"} 2025-03-17T09:51:12.979254+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205072979,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2895671296,\"uptime\":2024890.28,\"totalMem\":4018151424,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25528520,\"nice\":14800,\"sys\":3949770,\"idle\":1991044670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25449000,\"nice\":15870,\"sys\":3944490,\"idle\":1991134930,\"irq\":0}}],\"eventLoopStats\":{\"min\":160,\"max\":30028,\"num\":3,\"sum\":60027}}}"} 2025-03-17T09:51:12.979374+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205072979,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:52:48.001063+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205168000,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"} 2025-03-17T09:52:48.001521+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205168001,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-reporting'"} 2025-03-17T09:52:48.001636+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205168001,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T09:52:47.432Z\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"incident\":{\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-73106277\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:03.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:48:07.833Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"modifiedAt\":\"2025-03-17T09:48:07.833Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"801e99d8-9d09-465a-8c54-97a7c544d17c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73106277\",\"caseRecordId\":\"500EE00001Tys4OYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zKI2A2WFcpyU\",\"engagedAt\":\"2025-03-17T09:48:21.966Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:48:28.369Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/fji-efdv-txg\",\"sentBySlackUserId\":\"U02HB83KSF2\",\"sentBy\":\"Uma Shankar Balasubramaniam\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-17T09:48:07.833Z\",\"duration\":\"5 minutes\",\"incidentCommander\":\"Uma Shankar Balasubramaniam\",\"incidentCommanderSlackUserId\":\"U02HB83KSF2\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"team\":\"Site Reliability\",\"content\":\"CP-SRE received APT alert for gbr 112. Impact was self resolved, doing a retro trust post.\",\"sentAt\":\"2025-03-17T09:52:46.940Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"36aa204d-d386-46c5-9303-25efbb20363c\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/fji-efdv-txg\",\"sentBySlackUserId\":\"U02HB83KSF2\",\"sentBy\":\"Uma Shankar Balasubramaniam\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-17T09:48:07.833Z\",\"duration\":\"5 minutes\",\"incidentCommander\":\"Uma Shankar Balasubramaniam\",\"incidentCommanderSlackUserId\":\"U02HB83KSF2\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"team\":\"Site Reliability\",\"content\":\"CP-SRE received APT alert for gbr 112. Impact was self resolved, doing a retro trust post.\",\"sentAt\":\"2025-03-17T09:52:46.940Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"vgn3be-nq8mtu-nlzkb-wm7t4d-1742205166729\",\"client\":\"icc-ui\"}"} 2025-03-17T09:52:48.001645+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205168001,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-17T09:52:48.001661+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205168001,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"} 2025-03-17T09:52:48.001800+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205168001,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:52:48.001800+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205168001,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received JSON event: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - icc-internal-comms-request"} 2025-03-17T09:52:48.001804+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205168001,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event with type icc-internal-comms-request is now being processed."} 2025-03-17T09:52:48.001967+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205168001,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - value: [object Promise]"} 2025-03-17T09:52:48.002702+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205168002,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Start routing Incident to CI for docId SWLAAAeR9N3 and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,116,101,114,110,97,108,45,99,111,109,109,115,45,114,101,113,117,101,115,116]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[77,111,110,44,32,49,55,32,77,97,114,32,50,48,50,53,32,48,57,58,53,50,58,52,55,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-17T09:52:47.432Z\\\",\\\"user\\\":{\\\"id\\\":\\\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\\\",\\\"email\\\":\\\"ubalasubramaniam@salesforce.com\\\",\\\"active\\\":true,\\\"name\\\":\\\"Uma Shankar Balasubramaniam\\\",\\\"firstName\\\":\\\"Uma Shankar\\\",\\\"lastName\\\":\\\"Balasubramaniam\\\",\\\"profile\\\":\\\"icc standard user\\\",\\\"gusUserId\\\":\\\"005EE0000014kA9YAI\\\",\\\"slackUserId\\\":\\\"U02HB83KSF2\\\",\\\"createdBy\\\":\\\"icc@aloha.sso\\\",\\\"modifiedBy\\\":\\\"ubalasubramaniam@salesforce.com\\\",\\\"createdAt\\\":\\\"2022-03-14T15:28:15.327Z\\\",\\\"modifiedAt\\\":\\\"2022-04-28T15:44:12.402Z\\\"},\\\"incident\\\":{\\\"id\\\":\\\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08JAS7REP3\\\",\\\"name\\\":\\\"icc-73106277\\\"},\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\\\",\\\"description\\\":\\\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\\\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 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Impact was self resolved, doing a retro trust post.\\\",\\\"sentAt\\\":\\\"2025-03-17T09:52:46.940Z\\\",\\\"swimlaneUpdates\\\":[],\\\"slackChannelIds\\\":[\\\"C05U9CBHX8D\\\",\\\"C05T2A3C319\\\"],\\\"emailAddresses\\\":[\\\"gsm@salesforce.com\\\",\\\"sitereliability@salesforce.com\\\",\\\"techcustomerescalation@salesforce.com\\\"]},\\\"internalCommsId\\\":\\\"36aa204d-d386-46c5-9303-25efbb20363c\\\",\\\"allInternalCommsReport\\\":[{\\\"sequenceNumber\\\":1,\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"InProgress\\\",\\\"description\\\":\\\"\\\",\\\"bridgeUrl\\\":\\\"https://meet.google.com/fji-efdv-txg\\\",\\\"sentBySlackUserId\\\":\\\"U02HB83KSF2\\\",\\\"sentBy\\\":\\\"Uma Shankar Balasubramaniam\\\",\\\"cloud\\\":\\\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactEndTime\\\":\\\"\\\",\\\"impactStartTime\\\":\\\"2025-03-17T09:48:07.833Z\\\",\\\"duration\\\":\\\"5 minutes\\\",\\\"incidentCommander\\\":\\\"Uma Shankar Balasubramaniam\\\",\\\"incidentCommanderSlackUserId\\\":\\\"U02HB83KSF2\\\",\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\\\",\\\"team\\\":\\\"Site Reliability\\\",\\\"content\\\":\\\"CP-SRE received APT alert for gbr 112. Impact was self resolved, doing a retro trust post.\\\",\\\"sentAt\\\":\\\"2025-03-17T09:52:46.940Z\\\",\\\"swimlaneUpdates\\\":[]}]},\\\"requestId\\\":\\\"vgn3be-nq8mtu-nlzkb-wm7t4d-1742205166729\\\",\\\"client\\\":\\\"icc-ui\\\"}\",\"messageAsJson\":{\"createdAt\":\"2025-03-17T09:52:47.432Z\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"incident\":{\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-73106277\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:03.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:48:07.833Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"modifiedAt\":\"2025-03-17T09:48:07.833Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\ 2025-03-17T09:52:48.002702+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] "2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"801e99d8-9d09-465a-8c54-97a7c544d17c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73106277\",\"caseRecordId\":\"500EE00001Tys4OYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zKI2A2WFcpyU\",\"engagedAt\":\"2025-03-17T09:48:21.966Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:48:28.369Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/fji-efdv-txg\",\"sentBySlackUserId\":\"U02HB83KSF2\",\"sentBy\":\"Uma Shankar Balasubramaniam\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-17T09:48:07.833Z\",\"duration\":\"5 minutes\",\"incidentCommander\":\"Uma Shankar Balasubramaniam\",\"incidentCommanderSlackUserId\":\"U02HB83KSF2\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"team\":\"Site Reliability\",\"content\":\"CP-SRE received APT alert for gbr 112. 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Impact was self resolved, doing a retro trust post.\",\"sentAt\":\"2025-03-17T09:52:46.940Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"vgn3be-nq8mtu-nlzkb-wm7t4d-1742205166729\",\"client\":\"icc-ui\"},\"encoder\":\"json\",\"eventType\":\"icc-internal-comms-request\",\"payload\":{\"createdAt\":\"2025-03-17T09:52:47.432Z\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"incident\":{\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-73106277\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:03.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:48:07.833Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"modifiedAt\":\"2025-03-17T09:48:07.833Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"801e99d8-9d09-465a-8c54-97a7c544d17c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73106277\",\"caseRecordId\":\"500EE00001Tys4OYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zKI2A2WFcpyU\",\"engagedAt\":\"2025-03-17T09:48:21.966Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:48:28.369Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/fji-efdv-txg\",\"sentBySlackUserId\":\"U02HB83KSF2\",\"sentBy\":\"Uma Shankar Balasubramaniam\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-17T09:48:07.833Z\",\"duration\":\"5 minutes\",\"incidentCommander\":\"Uma Shankar Balasubramaniam\",\"incidentCommanderSlackUserId\":\"U02HB83KSF2\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"team\":\"Site Reliability\",\"content\":\"CP-SRE received APT alert for gbr 112. Impact was self resolved, doing a retro trust post.\",\"sentAt\":\"2025-03-17T09:52:46.940Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"36aa204d-d386-46c5-9303-25efbb20363c\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/fji-efdv-txg\",\"sentBySlackUserId\":\"U02HB83KSF2\",\"sentBy\":\"Uma Shankar Balasubramaniam\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-17T09:48:07.833Z\",\"duration\":\"5 minutes\",\"incidentCommander\":\"Uma Shankar Balasubramaniam\",\"incidentCommanderSlackUserId\":\"U02HB83KSF2\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"team\":\"Site Reliability\",\"content\":\"CP-SRE received APT alert for gbr 112. Impact was self resolved, doing a retro trust post.\",\"sentAt\":\"2025-03-17T09:52:46.940Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"vgn3be-nq8mtu-nlzkb-wm7t4d-1742205166729\",\"client\":\"icc-ui\"}}"} 2025-03-17T09:52:48.002703+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205168002,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"handleQueueEditEvents docId found for [object Object]: SWLAAAeR9N3"} 2025-03-17T09:52:48.002703+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205168002,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"routeEventJson for icc-internal-comms-request and docId SWLAAAeR9N3"} 2025-03-17T09:52:48.002803+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205168002,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"kafkaReportConsumer.handleInternalCommsRequest for id e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 and docId SWLAAAeR9N3"} 2025-03-17T09:53:38.235515+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205218235,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"} 2025-03-17T09:53:38.235758+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205218235,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-reporting'"} 2025-03-17T09:53:38.235831+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205218235,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T09:53:38.179Z\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"incident\":{\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-73106277\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:03.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:48:07.833Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"modifiedAt\":\"2025-03-17T09:48:07.833Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"801e99d8-9d09-465a-8c54-97a7c544d17c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73106277\",\"caseRecordId\":\"500EE00001Tys4OYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zKI2A2WFcpyU\",\"engagedAt\":\"2025-03-17T09:48:21.966Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:48:28.369Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"96ck0e-h08d7q-8bgs5k-usceuc-1742205217914\",\"client\":\"icc-ui\"}"} 2025-03-17T09:53:38.235836+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205218235,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-17T09:53:38.235875+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205218235,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-17T09:53:38.236000+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205218235,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:53:38.236001+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205218235,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received JSON event: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - icc-usd-resource-deleted"} 2025-03-17T09:53:38.236004+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205218235,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event type icc-usd-resource-deleted is not consumed by icc-reporting."} 2025-03-17T09:53:38.236031+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205218236,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - icc-usd-resource-deleted correctly routed"} 2025-03-17T09:53:38.236144+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205218236,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"} 2025-03-17T09:53:38.236375+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205218236,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-reporting'"} 2025-03-17T09:53:38.236415+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205218236,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T09:53:38.203Z\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"incident\":{\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-73106277\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:03.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:48:07.833Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"modifiedAt\":\"2025-03-17T09:48:07.833Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"801e99d8-9d09-465a-8c54-97a7c544d17c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73106277\",\"caseRecordId\":\"500EE00001Tys4OYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zKI2A2WFcpyU\",\"engagedAt\":\"2025-03-17T09:48:21.966Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:48:28.369Z\"},\"eventObj\":[],\"requestId\":\"96ck0e-h08d7q-8bgs5k-usceuc-1742205217914\",\"client\":\"icc-ui\"}"} 2025-03-17T09:53:38.236451+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205218236,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-17T09:53:38.236478+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205218236,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-17T09:53:38.236545+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205218236,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:53:38.236545+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205218236,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received JSON event: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - icc-usd-resource-created"} 2025-03-17T09:53:38.236561+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205218236,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event type icc-usd-resource-created is not consumed by icc-reporting."} 2025-03-17T09:53:38.236588+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205218236,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - icc-usd-resource-created correctly routed"} 2025-03-17T09:53:38.296265+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205218296,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"} 2025-03-17T09:53:38.296373+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205218296,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'"} 2025-03-17T09:53:38.296374+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205218296,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T09:53:38.237Z\",\"incidentId\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"responses\":[]}"} 2025-03-17T09:53:38.296389+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205218296,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-17T09:53:38.296465+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205218296,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-17T09:53:38.296515+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205218296,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:53:38.296719+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":50,"time":1742205218296,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n at KafkaConsumer. (/app/build/kafka/kafka.report.consumer.js:43:109)\n at KafkaConsumer.emit (node:events:519:28)\n at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"} 2025-03-17T09:53:40.417844+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205220417,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"RedisService: saveIncidentInfo, key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960-incident-info, info: {\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"caseId\":\"500EE00001Tys4OYAR\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"slackChannelId\":\"C08JAS7REP3\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"impact\":\"PerformanceDegradation\",\"impactStart\":\"2025-03-17T09:00:00.000Z\",\"impactEnd\":\"2025-03-17T09:09:00.000Z\",\"servicesImpacted\":\"Core Live on Falcon\",\"roles\":{},\"category\":\"Application\",\"rootCause\":\"Unknown\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"caseNumber\":\"73106277\",\"productTag\":\"Product tag not found\",\"proximateCause\":\"Proximate cause not found\",\"customerExperience\":\"Customer Experience not found\",\"immediateResolution\":\"Immediate Resolution not found\",\"aarQuestions\":\"Aar Questions not found\",\"closingComments\":\"Closing comments not found\",\"closedBy\":\"Closed By not found\"}"} 2025-03-17T09:53:40.419131+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205220419,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - icc-incident-resolved correctly routed"} 2025-03-17T09:53:40.490525+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205220490,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"} 2025-03-17T09:53:40.490687+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205220490,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-reporting'"} 2025-03-17T09:53:40.490688+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205220490,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[{\"id\":\"04dd798e-dac1-45b0-ae4b-eacd37172ee8\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001BdDmX2AV\",\"incidentToCiId\":\"11db556f-df12-40e0-88e5-7b88d50968a6\"}],\"incidentId\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\"}"} 2025-03-17T09:53:40.490689+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205220490,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"} 2025-03-17T09:53:40.490767+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205220490,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"} 2025-03-17T09:53:40.490880+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205220490,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:53:40.491148+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":50,"time":1742205220491,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n at KafkaConsumer. (/app/build/kafka/kafka.report.consumer.js:43:109)\n at KafkaConsumer.emit (node:events:519:28)\n at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"} 2025-03-17T09:55:18.097049+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318096,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"} 2025-03-17T09:55:18.097300+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318097,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-reporting'"} 2025-03-17T09:55:18.097374+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318097,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T09:55:18.084Z\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"incident\":{\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-73106277\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:00:00.000Z\",\"impactEndTime\":\"2025-03-17T09:09:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"modifiedAt\":\"2025-03-17T09:48:07.833Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"801e99d8-9d09-465a-8c54-97a7c544d17c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73106277\",\"caseRecordId\":\"500EE00001Tys4OYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zKI2A2WFcpyU\",\"engagedAt\":\"2025-03-17T09:48:21.966Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:53:43.499Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vcftej-4jpekr9-z86nh-h4ji3o-1742205317425\",\"client\":\"icc-ui\"}"} 2025-03-17T09:55:18.097379+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318097,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-17T09:55:18.097422+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318097,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-17T09:55:18.097547+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318097,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:55:18.097548+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318097,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received JSON event: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - icc-usd-resource-deleted"} 2025-03-17T09:55:18.097548+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318097,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event type icc-usd-resource-deleted is not consumed by icc-reporting."} 2025-03-17T09:55:18.097573+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318097,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - icc-usd-resource-deleted correctly routed"} 2025-03-17T09:55:18.117770+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318117,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"} 2025-03-17T09:55:18.117992+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318117,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-reporting'"} 2025-03-17T09:55:18.118077+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318117,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T09:55:18.108Z\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"incident\":{\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-73106277\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:00:00.000Z\",\"impactEndTime\":\"2025-03-17T09:09:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"modifiedAt\":\"2025-03-17T09:48:07.833Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"801e99d8-9d09-465a-8c54-97a7c544d17c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73106277\",\"caseRecordId\":\"500EE00001Tys4OYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zKI2A2WFcpyU\",\"engagedAt\":\"2025-03-17T09:48:21.966Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:53:43.499Z\"},\"eventObj\":[],\"requestId\":\"vcftej-4jpekr9-z86nh-h4ji3o-1742205317425\",\"client\":\"icc-ui\"}"} 2025-03-17T09:55:18.118080+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318118,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-17T09:55:18.118117+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318118,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-17T09:55:18.118232+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318118,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:55:18.118235+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318118,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received JSON event: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - icc-usd-resource-created"} 2025-03-17T09:55:18.118235+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318118,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event type icc-usd-resource-created is not consumed by icc-reporting."} 2025-03-17T09:55:18.118270+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318118,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - icc-usd-resource-created correctly routed"} 2025-03-17T09:55:18.168376+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318168,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"} 2025-03-17T09:55:18.168463+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318168,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-reporting'"} 2025-03-17T09:55:18.168466+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318168,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T09:55:18.118Z\",\"incidentId\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"responses\":[]}"} 2025-03-17T09:55:18.168472+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318168,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-17T09:55:18.168554+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318168,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"} 2025-03-17T09:55:18.168618+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318168,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:55:18.168931+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":50,"time":1742205318168,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n at KafkaConsumer. (/app/build/kafka/kafka.report.consumer.js:43:109)\n at KafkaConsumer.emit (node:events:519:28)\n at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"} 2025-03-17T09:55:18.314108+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318313,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"} 2025-03-17T09:55:18.314356+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318314,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-reporting'"} 2025-03-17T09:55:18.314434+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318314,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T09:55:18.305Z\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"incident\":{\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-73106277\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:00:00.000Z\",\"impactEndTime\":\"2025-03-17T09:09:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"modifiedAt\":\"2025-03-17T09:48:07.833Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"801e99d8-9d09-465a-8c54-97a7c544d17c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73106277\",\"caseRecordId\":\"500EE00001Tys4OYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zKI2A2WFcpyU\",\"engagedAt\":\"2025-03-17T09:48:21.966Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:53:43.499Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vcftej-4jpekr9-z86nh-h4ji3o-1742205317425\",\"client\":\"icc-ui\"}"} 2025-03-17T09:55:18.314437+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318314,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-17T09:55:18.314484+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318314,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"} 2025-03-17T09:55:18.314591+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318314,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:55:18.314592+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318314,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received JSON event: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - icc-usd-resource-deleted"} 2025-03-17T09:55:18.314638+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318314,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event type icc-usd-resource-deleted is not consumed by icc-reporting."} 2025-03-17T09:55:18.314641+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318314,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - icc-usd-resource-deleted correctly routed"} 2025-03-17T09:55:18.334242+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318334,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"} 2025-03-17T09:55:18.334468+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318334,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-reporting'"} 2025-03-17T09:55:18.334545+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318334,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T09:55:18.325Z\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"incident\":{\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-73106277\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:00:00.000Z\",\"impactEndTime\":\"2025-03-17T09:09:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"modifiedAt\":\"2025-03-17T09:48:07.833Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"801e99d8-9d09-465a-8c54-97a7c544d17c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73106277\",\"caseRecordId\":\"500EE00001Tys4OYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zKI2A2WFcpyU\",\"engagedAt\":\"2025-03-17T09:48:21.966Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:53:43.499Z\"},\"eventObj\":[],\"requestId\":\"vcftej-4jpekr9-z86nh-h4ji3o-1742205317425\",\"client\":\"icc-ui\"}"} 2025-03-17T09:55:18.334548+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318334,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-17T09:55:18.334587+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318334,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"} 2025-03-17T09:55:18.334696+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318334,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:55:18.334697+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318334,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received JSON event: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - icc-usd-resource-created"} 2025-03-17T09:55:18.334697+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318334,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event type icc-usd-resource-created is not consumed by icc-reporting."} 2025-03-17T09:55:18.334720+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318334,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - icc-usd-resource-created correctly routed"} 2025-03-17T09:55:18.338566+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318338,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"} 2025-03-17T09:55:18.338841+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318338,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-reporting'"} 2025-03-17T09:55:18.338929+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318338,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T09:55:18.119Z\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"name\":\"Uma Shankar Balasubramaniam\",\"email\":\"ubalasubramaniam@salesforce.com\"},\"incident\":{\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-73106277\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:00:00.000Z\",\"impactEndTime\":\"2025-03-17T09:09:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuZZYAY\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"High GC resulted in High APT and Connection pool\",\"customerExperience\":\"Performance Degradation\",\"immediateResolution\":\"No Action were taken. Incident was self resolved.\",\"aarQuestions\":\"What caused high GC?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - Connection Pool\",\"closedBy\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"incidentId\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"createdBy\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"modifiedBy\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-17T09:55:18.037Z\",\"modifiedAt\":\"2025-03-17T09:55:18.037Z\",\"id\":\"d0cbd20e-19b3-4cbe-874f-cc409e7329e1\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73106277\",\"caseRecordId\":\"500EE00001Tys4OYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/zKI2A2WFcpyU\",\"engagedAt\":\"2025-03-17T09:48:21.966Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:53:43.499Z\"},\"requestId\":\"vcftej-4jpekr9-z86nh-h4ji3o-1742205317425\",\"client\":\"icc-ui\"}"} 2025-03-17T09:55:18.338932+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318338,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-17T09:55:18.338957+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318338,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"} 2025-03-17T09:55:18.339083+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318339,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:55:18.339084+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318339,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received JSON event: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - icc-incident-closed"} 2025-03-17T09:55:18.339087+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205318339,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event with type icc-incident-closed is now being processed."} 2025-03-17T09:55:18.339217+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318339,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"CacheServiceFacade.getValue key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - value: [object Promise]"} 2025-03-17T09:55:18.339856+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205318339,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Start routing Incident to CI for docId SWLAAAeR9N3 and event {\"headers\":[{\"icc-kafka-encoder\":{\"type\":\"Buffer\",\"data\":[106,115,111,110]}},{\"icc-event-type\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,105,110,99,105,100,101,110,116,45,99,108,111,115,101,100]}},{\"timestamp\":{\"type\":\"Buffer\",\"data\":[77,111,110,44,32,49,55,32,77,97,114,32,50,48,50,53,32,48,57,58,53,53,58,49,56,32,71,77,84]}},{\"event-source\":{\"type\":\"Buffer\",\"data\":[105,99,99,45,114,101,115,116]}}],\"key\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"messageAsString\":\"{\\\"createdAt\\\":\\\"2025-03-17T09:55:18.119Z\\\",\\\"user\\\":{\\\"id\\\":\\\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\\\",\\\"gusUserId\\\":\\\"005EE0000014kA9YAI\\\",\\\"slackUserId\\\":\\\"U02HB83KSF2\\\",\\\"name\\\":\\\"Uma Shankar Balasubramaniam\\\",\\\"email\\\":\\\"ubalasubramaniam@salesforce.com\\\"},\\\"incident\\\":{\\\"id\\\":\\\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\\\",\\\"slackChannel\\\":{\\\"id\\\":\\\"C08JAS7REP3\\\",\\\"name\\\":\\\"icc-73106277\\\"},\\\"subject\\\":\\\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain: core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\\\",\\\"description\\\":\\\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\\\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\\\n\\\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\\\",\\\"detectedTime\\\":\\\"2025-03-17T09:17:00.000Z\\\",\\\"severity\\\":\\\"Sev2\\\",\\\"status\\\":\\\"Closed\\\",\\\"origin\\\":\\\"Alert\\\",\\\"originReference\\\":\\\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\\\",\\\"impact\\\":[\\\"PerformanceDegradation\\\"],\\\"impactStartTime\\\":\\\"2025-03-17T09:00:00.000Z\\\",\\\"impactEndTime\\\":\\\"2025-03-17T09:09:00.000Z\\\",\\\"bridge\\\":{\\\"url\\\":\\\"https://meet.google.com/fji-efdv-txg\\\",\\\"additionalJoiningInfo\\\":\\\"Join By Phone:\\\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\\\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\\\n\\\"},\\\"roles\\\":[],\\\"category\\\":\\\"Application\\\",\\\"rootCause\\\":\\\"Unknown\\\",\\\"createdAt\\\":\\\"2025-03-17T09:48:07.833Z\\\",\\\"closingDetails\\\":{\\\"productTag\\\":\\\"a1aEE000000iuZZYAY\\\",\\\"detectedByServiceOwner\\\":true,\\\"prbNumber\\\":{\\\"createdByIcc\\\":true},\\\"proximateCause\\\":\\\"High GC resulted in High APT and Connection pool\\\",\\\"customerExperience\\\":\\\"Performance Degradation\\\",\\\"immediateResolution\\\":\\\"No Action were taken. 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2025-03-17T09:55:20.330376+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":40,"time":1742205320330,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer 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{"level":40,"time":1742205320334,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQyMTcyMzAxLCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.pIC8ba4Dl3B2FDTgC-CUetN_xKjlIUxwkSFwDRw32U0","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U02GXBX8PUZ"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"} 2025-03-17T09:55:20.344972+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":40,"time":1742205320344,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQyMTcyMzAxLCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.pIC8ba4Dl3B2FDTgC-CUetN_xKjlIUxwkSFwDRw32U0","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U01UPBJAV5F"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"} 2025-03-17T09:55:20.348112+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":40,"time":1742205320348,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQyMTcyMzAxLCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.pIC8ba4Dl3B2FDTgC-CUetN_xKjlIUxwkSFwDRw32U0","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U03LNRS637U"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"} 2025-03-17T09:55:20.351703+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":40,"time":1742205320351,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQyMTcyMzAxLCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.pIC8ba4Dl3B2FDTgC-CUetN_xKjlIUxwkSFwDRw32U0","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U032QNNKMT7"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"} 2025-03-17T09:55:20.355270+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":40,"time":1742205320355,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","err":{"message":"Request failed with status code 404","name":"AxiosError","config":{"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false},"transformRequest":[null],"transformResponse":[null],"timeout":0,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"env":{},"headers":{"Accept":"application/json, text/plain, */*","Authorization":"Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiaWNjLXJlcG9ydGluZy11c2VyIiwiZW1haWwiOiJpY2NAcmVwb3J0aW5nLmFwcCIsImlzU3lzdGVtVXNlciI6dHJ1ZSwiaWF0IjoxNzQyMTcyMzAxLCJhdWQiOiJpY2MtcmVzdC1hcGkiLCJpc3MiOiJpY2MtcmVwb3J0aW5nIn0.pIC8ba4Dl3B2FDTgC-CUetN_xKjlIUxwkSFwDRw32U0","User-Agent":"axios/0.27.2"},"method":"get","url":"https://icc-rest-production.herokuapp.com/api/v1/users/slack/U02Q288NF7W"},"code":"ERR_BAD_REQUEST","status":404},"msg":"ICC-Rest has not returned user from Slack Id"} 2025-03-17T09:55:28.996540+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205328996,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"} 2025-03-17T09:55:28.996700+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205328996,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='icc-reporting'"} 2025-03-17T09:55:28.996791+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205328996,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-17T09:55:28.938Z\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"name\":\"Uma Shankar Balasubramaniam\",\"email\":\"ubalasubramaniam@salesforce.com\"},\"incident\":{\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"\"},\"caseRecordId\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"prbNumber\":{\"sfid\":\"a4QEE000000682v2AA\",\"valid\":true,\"gusIdentifier\":\"PRB-0027122\",\"value\":\"PRB-0027122\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B5GXKYA3\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-17T09:55:28.938Z\",\"recordId\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"incidentId\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"caseNumber\":\"\"}}"} 2025-03-17T09:55:28.996804+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205328996,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"} 2025-03-17T09:55:28.996878+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205328996,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"} 2025-03-17T09:55:28.996963+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205328996,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:55:28.996964+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205328996,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Received JSON event: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - icc-prb-number-updated"} 2025-03-17T09:55:28.996984+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205328996,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event type icc-prb-number-updated is not consumed by icc-reporting."} 2025-03-17T09:55:28.997030+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205328996,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-reporting","msg":"Event e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - icc-prb-number-updated correctly routed"} 2025-03-17T09:57:13.087306+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205433087,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2901655552,\"uptime\":2025250.39,\"totalMem\":4018151424,\"loadavg\":[0.03,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25532060,\"nice\":14800,\"sys\":3950350,\"idle\":1991400100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25452650,\"nice\":15870,\"sys\":3945120,\"idle\":1991490080,\"irq\":0}}],\"eventLoopStats\":{\"min\":105,\"max\":30017,\"num\":3,\"sum\":60018}}}"} 2025-03-17T09:57:13.087370+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205433087,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T09:59:13.147286+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742205553147,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2901659648,\"uptime\":2025370.45,\"totalMem\":4018151424,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25533340,\"nice\":14800,\"sys\":3950530,\"idle\":1991518690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25453790,\"nice\":15870,\"sys\":3945280,\"idle\":1991608780,\"irq\":0}}],\"eventLoopStats\":{\"min\":104,\"max\":30030,\"num\":3,\"sum\":60029}}}"} 2025-03-17T09:59:13.147339+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205553147,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T10:00:24.544818+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205624544,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Connected to Redis"} 2025-03-17T10:00:24.545765+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742205624545,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Redis client ready"} 2025-03-17T10:09:13.411265+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742206153411,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2899480576,\"uptime\":2025970.72,\"totalMem\":4018151424,\"loadavg\":[0.15,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25538110,\"nice\":14800,\"sys\":3951390,\"idle\":1992112040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25458820,\"nice\":15870,\"sys\":3946120,\"idle\":1992201430,\"irq\":0}}],\"eventLoopStats\":{\"min\":26,\"max\":30025,\"num\":3,\"sum\":60028}}}"} 2025-03-17T10:09:13.411363+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742206153411,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T10:11:13.423264+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742206273423,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2899005440,\"uptime\":2026090.73,\"totalMem\":4018151424,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25538800,\"nice\":14800,\"sys\":3951590,\"idle\":1992230800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 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Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25539170,\"nice\":14800,\"sys\":3951660,\"idle\":1992290220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25460420,\"nice\":15870,\"sys\":3946310,\"idle\":1992378950,\"irq\":0}}],\"eventLoopStats\":{\"min\":58,\"max\":30015,\"num\":3,\"sum\":60029}}}"} 2025-03-17T10:12:13.451400+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":30,"time":1742206333451,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-reporting' to Kafka topic 'metrics'"} 2025-03-17T10:14:13.495544+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742206453495,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': 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f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] {"level":20,"time":1742208314207,"pid":31,"hostname":"dyno-5fdb0fb3-5709-48ec-9cfd-1745b256bc4c","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-reporting' to topic 'metrics': {\"service\":\"icc-reporting\",\"version\":\"1.23.2\",\"metric\":\"availability\",\"data\":{\"freeMem\":2903609344,\"uptime\":2028131.51,\"totalMem\":4018151424,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25556430,\"nice\":14800,\"sys\":3954690,\"idle\":1994247040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":25477580,\"nice\":15870,\"sys\":3949430,\"idle\":1994334700,\"irq\":0}}],\"eventLoopStats\":{\"min\":31,\"max\":30023,\"num\":3,\"sum\":60026}}}"} 2025-03-17T10:45:14.207388+00:00 f995e76c-45ce-47ba-9e5e-2aa8f396323b app[worker.2] 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