2025-03-14T18:03:13.400596+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975393400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2855936000,\"uptime\":1795122.71,\"totalMem\":4018155520,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23767670,\"nice\":13940,\"sys\":3465110,\"idle\":1761431390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23672360,\"nice\":13830,\"sys\":3478930,\"idle\":1761656160,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6096,\"sum\":59618}}}"}
2025-03-14T18:03:13.400675+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975393400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:07:36.755044+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975656754,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":85.185521,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:07:36.755138+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975656755,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:09:13.400564+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975753400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2859008000,\"uptime\":1795482.71,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23770660,\"nice\":13940,\"sys\":3465630,\"idle\":1761786480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23675170,\"nice\":13830,\"sys\":3479400,\"idle\":1762011090,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6097,\"sum\":59619}}}"}
2025-03-14T18:09:13.400697+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975753400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:13:00.472252+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975980470,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:00.472259+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975980471,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='undefined'"}
2025-03-14T18:13:00.472266+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975980471,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:00.456Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}"}
2025-03-14T18:13:00.472267+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975980471,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T18:13:00.472270+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975980471,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T18:13:00.472271+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975980471,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:13:00.472279+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975980471,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T18:13:00.456Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}"}
2025-03-14T18:13:00.472279+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975980471,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-deleted]"}
2025-03-14T18:13:00.472280+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741975980471,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-deleted]"}
2025-03-14T18:13:00.493627+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975980493,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:00.493970+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975980493,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='undefined'"}
2025-03-14T18:13:00.494067+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975980493,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:00.484Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":[],\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}"}
2025-03-14T18:13:00.494071+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975980494,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T18:13:00.494133+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975980494,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T18:13:00.494210+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975980494,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:13:00.494313+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975980494,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T18:13:00.484Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":[],\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}"}
2025-03-14T18:13:00.494330+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975980494,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-created]"}
2025-03-14T18:13:00.494355+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741975980494,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-created]"}
2025-03-14T18:13:00.545102+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975980545,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:00.545225+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975980545,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='undefined'"}
2025-03-14T18:13:00.545229+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975980545,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:00.495Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}"}
2025-03-14T18:13:00.545292+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975980545,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T18:13:00.545319+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975980545,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T18:13:00.545390+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975980545,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:13:00.545403+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975980545,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T18:13:00.495Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}"}
2025-03-14T18:13:00.545404+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975980545,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-response]"}
2025-03-14T18:13:00.545407+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741975980545,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-response]"}
2025-03-14T18:13:01.621720+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975981621,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:01.621850+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975981621,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-change-implementation-response' for consumer group='undefined'"}
2025-03-14T18:13:01.621864+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975981621,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:01.567Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[{\"changeImplementationId\":\"a2dEE000018CssLYAS\",\"response\":{\"id\":\"a5NEE000000Ne1Z2AS\",\"success\":true,\"errors\":[]}}]}"}
2025-03-14T18:13:01.621868+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975981621,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-change-implementation-response\"}}"}
2025-03-14T18:13:01.621940+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975981621,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-change-implementation-response\"}}"}
2025-03-14T18:13:01.622015+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975981621,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:13:01.622056+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975981622,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T18:13:01.567Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[{\"changeImplementationId\":\"a2dEE000018CssLYAS\",\"response\":{\"id\":\"a5NEE000000Ne1Z2AS\",\"success\":true,\"errors\":[]}}]}"}
2025-03-14T18:13:01.622056+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975981622,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-to-change-implementation-response]"}
2025-03-14T18:13:01.622059+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741975981622,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-incident-to-change-implementation-response]"}
2025-03-14T18:13:01.676985+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975981676,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:01.677187+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975981677,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-change-implementation-export-success' for consumer group='undefined'"}
2025-03-14T18:13:01.677189+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975981677,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:01.567Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[{\"changeImplementationId\":\"a2dEE000018CssLYAS\",\"response\":{\"id\":\"a5NEE000000Ne1Z2AS\",\"success\":true,\"errors\":[]}}],\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"changeImplementations\":[{\"id\":\"6e0c8112-1402-473a-b84c-de2754f22e45\",\"changeCaseRecordId\":\"500EE00001TmXwiYAF\",\"changeCaseNumber\":\"72946812\",\"changeCaseSubject\":\"[IGA deployment] Switch to injected certificates for Cross-FD traffic, fix bugs (cert renewal, 3PP)\",\"changeImplementationDescription\":\"Running pipeline(s) for grid=commercial1 and FI=aws-prod9-apnortheast1\",\"changeImplementationRecordId\":\"a2dEE000018CssLYAS\",\"changeImplementationName\":\"CI-59783481\",\"breakFix\":false}]}"}
2025-03-14T18:13:01.677204+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975981677,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-change-implementation-export-success\"}}"}
2025-03-14T18:13:01.677268+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975981677,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-change-implementation-export-success\"}}"}
2025-03-14T18:13:01.677370+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975981677,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:13:01.677371+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975981677,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T18:13:01.567Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[{\"changeImplementationId\":\"a2dEE000018CssLYAS\",\"response\":{\"id\":\"a5NEE000000Ne1Z2AS\",\"success\":true,\"errors\":[]}}],\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"changeImplementations\":[{\"id\":\"6e0c8112-1402-473a-b84c-de2754f22e45\",\"changeCaseRecordId\":\"500EE00001TmXwiYAF\",\"changeCaseNumber\":\"72946812\",\"changeCaseSubject\":\"[IGA deployment] Switch to injected certificates for Cross-FD traffic, fix bugs (cert renewal, 3PP)\",\"changeImplementationDescription\":\"Running pipeline(s) for grid=commercial1 and FI=aws-prod9-apnortheast1\",\"changeImplementationRecordId\":\"a2dEE000018CssLYAS\",\"changeImplementationName\":\"CI-59783481\",\"breakFix\":false}]}"}
2025-03-14T18:13:01.677372+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975981677,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-to-change-implementation-export-success]"}
2025-03-14T18:13:01.677372+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741975981677,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-incident-to-change-implementation-export-success]"}
2025-03-14T18:13:06.208243+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975986208,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:06.208630+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975986208,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='undefined'"}
2025-03-14T18:13:06.208751+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975986208,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:06.200Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000r5SzYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\",\"customerExperience\":\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. We have no reported cases from external customers.\",\"immediateResolution\":\"TTMD: 14:55 UTC\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\",\"aarQuestions\":\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\n\\nAAR Questions: \\n1. Why was this issue missed during pre-deployment testing.\\n2. Why did this issue go unnoticed for ~3 days post deployment?\",\"changes\":\"72946812\",\"breakFix\":\"73028534\",\"productTagName\":\"Ingress Gateway Control Plane\",\"closedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T18:13:00.401Z\",\"modifiedAt\":\"2025-03-14T18:13:00.401Z\",\"id\":\"359e3d41-544a-4de7-a4bd-fee6c9534b64\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/zsekAwbSoZVN\"}}"}
2025-03-14T18:13:06.208752+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975986208,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T18:13:06.208791+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975986208,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T18:13:06.208908+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975986208,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:13:06.209008+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975986208,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T18:13:06.200Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000r5SzYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\",\"customerExperience\":\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. We have no reported cases from external customers.\",\"immediateResolution\":\"TTMD: 14:55 UTC\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\",\"aarQuestions\":\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\n\\nAAR Questions: \\n1. Why was this issue missed during pre-deployment testing.\\n2. Why did this issue go unnoticed for ~3 days post deployment?\",\"changes\":\"72946812\",\"breakFix\":\"73028534\",\"productTagName\":\"Ingress Gateway Control Plane\",\"closedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T18:13:00.401Z\",\"modifiedAt\":\"2025-03-14T18:13:00.401Z\",\"id\":\"359e3d41-544a-4de7-a4bd-fee6c9534b64\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/zsekAwbSoZVN\"}}"}
2025-03-14T18:13:06.209148+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975986208,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-report-finished]"}
2025-03-14T18:13:06.209154+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975986209,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident closed notification for [icc-report-created]: {\"createdAt\":\"2025-03-14T18:13:06.200Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000r5SzYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\",\"customerExperience\":\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. We have no reported cases from external customers.\",\"immediateResolution\":\"TTMD: 14:55 UTC\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\",\"aarQuestions\":\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\n\\nAAR Questions: \\n1. Why was this issue missed during pre-deployment testing.\\n2. Why did this issue go unnoticed for ~3 days post deployment?\",\"changes\":\"72946812\",\"breakFix\":\"73028534\",\"productTagName\":\"Ingress Gateway Control Plane\",\"closedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T18:13:00.401Z\",\"modifiedAt\":\"2025-03-14T18:13:00.401Z\",\"id\":\"359e3d41-544a-4de7-a4bd-fee6c9534b64\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/zsekAwbSoZVN\"}}"}
2025-03-14T18:13:06.382731+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975986382,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident closed message to Slack."}
2025-03-14T18:13:06.382740+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975986382,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08HTQWFF8T\",\"ts\":\"1741975986.318359\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741975986.318359\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"Congratulations on closing this incident! :tada:\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"attachments\":[{\"id\":1,\"blocks\":[{\"type\":\"section\",\"block_id\":\"NrVDq\",\"text\":{\"type\":\"mrkdwn\",\"text\":\"The incident is now finalized. You may archive the channel.\",\"verbatim\":true}},{\"type\":\"actions\",\"block_id\":\"BfHws\",\"elements\":[{\"type\":\"button\",\"action_id\":\"action-archive-channel\",\"text\":{\"type\":\"plain_text\",\"text\":\"Archive Channel\",\"emoji\":true},\"style\":\"primary\",\"value\":\"C08HTQWFF8T\",\"confirm\":{\"title\":{\"type\":\"plain_text\",\"text\":\"Archive Channel\",\"emoji\":true},\"text\":{\"type\":\"mrkdwn\",\"text\":\"Are you sure you want to archive channel?\",\"verbatim\":true},\"confirm\":{\"type\":\"plain_text\",\"text\":\"Yes\",\"emoji\":true},\"deny\":{\"type\":\"plain_text\",\"text\":\"No\",\"emoji\":true},\"style\":\"primary\"}}]}],\"color\":\"#009FE2\",\"fallback\":\"[no preview available]\"}],\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"L0f8\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"text\",\"text\":\"Congratulations on closing this incident! \"},{\"type\":\"emoji\",\"name\":\"tada\",\"unicode\":\"1f389\"}]}]}]},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T18:13:12.889968+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975992889,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:12.890125+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975992890,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='undefined'"}
2025-03-14T18:13:12.890141+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975992890,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:13:12.841Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"prbNumber\":{\"sfid\":\"a4QEE00000067Zt2AI\",\"valid\":true,\"gusIdentifier\":\"PRB-0027104\",\"value\":\"PRB-0027104\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B5bbcYAB\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T18:13:12.841Z\",\"recordId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"\"}}"}
2025-03-14T18:13:12.890210+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975992890,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"}
2025-03-14T18:13:12.890214+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975992890,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"}
2025-03-14T18:13:12.890314+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975992890,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:13:12.890374+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975992890,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T18:13:12.841Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"prbNumber\":{\"sfid\":\"a4QEE00000067Zt2AI\",\"valid\":true,\"gusIdentifier\":\"PRB-0027104\",\"value\":\"PRB-0027104\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B5bbcYAB\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T18:13:12.841Z\",\"recordId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"\"}}"}
2025-03-14T18:13:12.890376+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975992890,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-prb-number-updated]"}
2025-03-14T18:13:12.890377+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741975992890,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-prb-number-updated]"}
2025-03-14T18:13:17.661791+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975997661,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:17.661863+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975997661,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='undefined'"}
2025-03-14T18:13:17.661864+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975997661,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"}"}
2025-03-14T18:13:17.661868+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975997661,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T18:13:17.661914+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975997661,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T18:13:17.661988+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975997661,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:13:17.661989+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975997661,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"locks\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"}"}
2025-03-14T18:13:17.662009+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975997661,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-ctc-lock-response]"}
2025-03-14T18:13:17.662009+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741975997661,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-ctc-lock-response]"}
2025-03-14T18:14:05.976585+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741976045976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":94.414281,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:14:05.976719+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741976045976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:14:13.400571+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741976053400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2859094016,\"uptime\":1795782.71,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23773710,\"nice\":13940,\"sys\":3466070,\"idle\":1762081840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23678140,\"nice\":13830,\"sys\":3479810,\"idle\":1762306650,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6139,\"sum\":59584}}}"}
2025-03-14T18:14:13.400653+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741976053400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:15:13.400592+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741976113400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2853736448,\"uptime\":1795842.71,\"totalMem\":4018155520,\"loadavg\":[0.04,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23774780,\"nice\":13940,\"sys\":3466150,\"idle\":1762140900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23678770,\"nice\":13830,\"sys\":3479940,\"idle\":1762365860,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6112,\"sum\":59598}}}"}
2025-03-14T18:15:13.400673+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741976113400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:25:13.404554+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741976713404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2849771520,\"uptime\":1796442.71,\"totalMem\":4018155520,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23779710,\"nice\":13940,\"sys\":3466980,\"idle\":1762732620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23683590,\"nice\":13830,\"sys\":3480780,\"idle\":1762957770,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6105,\"sum\":59609}}}"}
2025-03-14T18:25:13.404677+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741976713404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:27:57.972033+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741976877971,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.009611,\"method\":\"BoltAction.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:27:57.972089+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741976877972,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:27:58.158662+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741976878158,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":186.403346,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:27:58.158753+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741976878158,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:27:58.159227+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741976878159,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","err":{"type":"Error","message":"Oops! `close` is not a valid subcommand for the `/icc` command. Try `/icc help` to see the list of available subcommands for this command.","stack":"Error: Oops! `close` is not a valid subcommand for the `/icc` command. Try `/icc help` to see the list of available subcommands for this command.\n    at Array.parseSubcommandMiddleware (/app/build/boltInteractions/commands/BoltCommand.js:68:19)\n    at invokeMiddleware (/app/node_modules/@slack/bolt/dist/middleware/process.js:12:53)\n    at next (/app/node_modules/@slack/bolt/dist/middleware/process.js:14:29)\n    at Array.authMiddleware (/app/build/boltInteractions/BoltInteraction.js:60:32)\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n    at async Array.userAndChannelMiddleware (/app/build/boltInteractions/commands/BoltCommand.js:19:26)\n    at async Array.errorHandlingMiddleware (/app/build/boltInteractions/BoltInteraction.js:25:30)\n    at async Array.<anonymous> (/app/node_modules/@slack/bolt/dist/middleware/builtin.js:211:9)\n    at async Array.onlyCommands (/app/node_modules/@slack/bolt/dist/middleware/builtin.js:45:5)\n    at async Promise.allSettled (index 31)"},"msg":"Oops! `close` is not a valid subcommand for the `/icc` command. Try `/icc help` to see the list of available subcommands for this command."}
2025-03-14T18:27:58.159796+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741976878159,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0,\"method\":\"C08HRLTF40J\",\"path\":\"U02Q288NF7W\",\"statusCode\":1}}"}
2025-03-14T18:27:58.159872+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741976878159,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:28:13.404560+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741976893404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848591872,\"uptime\":1796622.71,\"totalMem\":4018155520,\"loadavg\":[0.1,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23781290,\"nice\":13940,\"sys\":3467200,\"idle\":1762910210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23684720,\"nice\":13830,\"sys\":3480980,\"idle\":1763135250,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6133,\"sum\":59598}}}"}
2025-03-14T18:28:13.404643+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741976893404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:30:43.185925+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977043185,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c4404702-786a-4147-bb53-d8e51e848b2e"}
2025-03-14T18:30:43.186021+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977043185,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T18:30:43.186052+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977043186,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:30:43.136Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsV5kYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T18:30:43.136Z\",\"recordId\":\"500EE00001TsV5kYAF\",\"incidentId\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"caseNumber\":\"73018038\"},\"changes\":{}}"}
2025-03-14T18:30:43.186081+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977043186,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T18:30:43.186135+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977043186,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T18:30:43.186236+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977043186,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:30:43.186242+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977043186,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T18:30:43.136Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsV5kYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T18:30:43.136Z\",\"recordId\":\"500EE00001TsV5kYAF\",\"incidentId\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"caseNumber\":\"73018038\"},\"changes\":{}}"}
2025-03-14T18:30:43.186284+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977043186,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T18:30:43.186285+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977043186,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T18:30:43.136Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsV5kYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T18:30:43.136Z\",\"recordId\":\"500EE00001TsV5kYAF\",\"incidentId\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"caseNumber\":\"73018038\"},\"changes\":{}}"}
2025-03-14T18:31:13.404565+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977073404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848210944,\"uptime\":1796802.71,\"totalMem\":4018155520,\"loadavg\":[0.13,0.07,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23783150,\"nice\":13940,\"sys\":3467450,\"idle\":1763087540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23686550,\"nice\":13830,\"sys\":3481260,\"idle\":1763312690,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6150,\"sum\":59593}}}"}
2025-03-14T18:31:13.404673+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977073404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:32:33.349349+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977153349,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"[IccKafkaProducer.produceInternalCommsSentEvent] Publishing internal comms delivery status: {\"notifications\":[{\"notification\":\"C0449P2SUFL\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"7b4619a4-d21f-4027-8f68-64b34c57b2c9\",\"sequenceNumber\":2}"}
2025-03-14T18:32:33.349356+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977153349,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-internal-comms-response - undefined"}
2025-03-14T18:32:33.349394+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977153349,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T18:32:33.349456+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977153349,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T18:32:33.349544+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977153349,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:32:33.349684+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977153349,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to topic 'incident': {\"createdAt\":\"2025-03-14T18:32:33.349Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C0449P2SUFL\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"7b4619a4-d21f-4027-8f68-64b34c57b2c9\",\"sequenceNumber\":2}}"}
2025-03-14T18:32:33.349755+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977153349,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to Kafka topic 'incident'"}
2025-03-14T18:32:33.349764+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977153349,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-internal-comms-response - undefined"}
2025-03-14T18:32:33.349803+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977153349,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.20685400068759918\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T18:32:33.349848+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977153349,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.20685400068759918\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T18:32:33.349903+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977153349,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:32:33.357745+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977153357,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T18:32:33.358123+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977153358,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='undefined'"}
2025-03-14T18:32:33.358223+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977153358,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:32:33.349Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C0449P2SUFL\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"7b4619a4-d21f-4027-8f68-64b34c57b2c9\",\"sequenceNumber\":2}}"}
2025-03-14T18:32:33.358224+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977153358,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T18:32:33.358267+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977153358,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T18:32:33.358359+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977153358,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:32:33.358469+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977153358,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T18:32:33.349Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C0449P2SUFL\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"7b4619a4-d21f-4027-8f68-64b34c57b2c9\",\"sequenceNumber\":2}}"}
2025-03-14T18:32:33.358505+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977153358,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-response]"}
2025-03-14T18:32:33.358505+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741977153358,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-internal-comms-response]"}
2025-03-14T18:33:13.404539+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977193404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846900224,\"uptime\":1796922.71,\"totalMem\":4018155520,\"loadavg\":[0.01,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23783990,\"nice\":13940,\"sys\":3467590,\"idle\":1763205930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23687630,\"nice\":13830,\"sys\":3481400,\"idle\":1763431030,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6111,\"sum\":59613}}}"}
2025-03-14T18:33:13.405548+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977193404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:37:13.408549+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977433408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846064640,\"uptime\":1797162.72,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23786210,\"nice\":13940,\"sys\":3468000,\"idle\":1763442400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23689300,\"nice\":13830,\"sys\":3481720,\"idle\":1763667940,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6104,\"sum\":59603}}}"}
2025-03-14T18:37:13.408685+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977433408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:39:13.404549+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977553404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845409280,\"uptime\":1797282.71,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23787420,\"nice\":13940,\"sys\":3468150,\"idle\":1763560790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23690330,\"nice\":13830,\"sys\":3481900,\"idle\":1763786320,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6135,\"sum\":59594}}}"}
2025-03-14T18:39:13.404716+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977553404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:40:13.404557+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977613404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845315072,\"uptime\":1797342.71,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23787830,\"nice\":13940,\"sys\":3468210,\"idle\":1763619950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23690730,\"nice\":13830,\"sys\":3482020,\"idle\":1763845500,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6096,\"sum\":59604}}}"}
2025-03-14T18:40:13.404672+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977613404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:41:13.404545+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977673404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848387072,\"uptime\":1797402.71,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23788500,\"nice\":13940,\"sys\":3468330,\"idle\":1763678720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23691350,\"nice\":13830,\"sys\":3482150,\"idle\":1763904340,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6141,\"sum\":59588}}}"}
2025-03-14T18:41:13.404698+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977673404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:45:55.614722+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977955614,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"IncidentsApi::createIncident, response: {\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe://pki.sfdc.net/v1/service=ingressgateway/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http://sfdc.co/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https://git.soma.salesforce.com/services/sfdc-bazel/blob/main/projects/services/ast/astciservice/src/main/java/com/salesforce/ast/cert/MTLSIdentityExtractor.java#L36\",\"caseRecordId\":null,\"caseNumber\":null,\"severity\":\"Sev1\",\"status\":\"New\",\"origin\":\"CustomerInternal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CT6U3FZ17/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":null,\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"gusExportTimestamp\":null,\"team\":{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":null,\"id\":\"ce9302b1-cc5d-44bd-af17-dd30d8cbf695\",\"externalId\":\"a00EE00000c325vYAA\",\"collaborators\":[{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"}],\"config\":{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"6ead47b0-70e0-4c35-b01d-acc1d98f1566\",\"createPermission\":\"TeamOnly\",\"specificPeople\":null,\"inviteUsers\":null,\"inviteChannels\":null,\"inviteBots\":[],\"comms\":null,\"tce\":null,\"can\":null,\"page\":null,\"channelType\":\"PUBLIC\",\"onCreateAction\":null,\"reminders\":[]},\"scrumTeam\":{\"sfid\":\"a00EE00000c325vYAA\",\"name\":\"AST-Transformers\",\"active\":true,\"parentCloud\":\"HPS\",\"cloud\":null,\"createdDate\":\"2022-09-06T08:00:44.000Z\",\"productOwner\":\"005EE000000QWAjYAO\",\"pagerDutyEscalationServiceUrl\":\"https://salesforce.pagerduty.com/service-directory/PCQQPDF\",\"engineeringManager\":\"005EE000004phBtYAI\",\"publicSlackChannel\":\"https://salesforce-internal.slack.com/archives/C022A8FJJSH\",\"quipUrl\":null,\"distributionLists\":null,\"pagerDutyPrimaryTeamUrl\":\"https://salesforce.pagerduty.com/teams/P72WPCE\",\"scrumMaster\":\"005B00000063XhWIAU\"},\"rules\":[],\"baseConfigJson\":null},\"slackChannel\":null,\"pages\":[],\"roles\":[{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}],\"category\":null,\"rootCause\":null,\"bridge\":null,\"pageAcks\":[],\"workItem\":null,\"duplicateCaseNumber\":null,\"servicesImpacted\":[],\"closedAt\":null,\"quipDocLink\":null,\"engagedAt\":null,\"lastAttemptedForceExport\":null,\"lastExportStatus\":null,\"usdResources\":[]}"}
2025-03-14T18:46:06.227176+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977966227,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008272,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:46:06.227203+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977966227,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:46:06.348589+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977966348,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":121.235446,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:46:06.348756+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977966348,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:46:06.401033+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977966400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":52.118943,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:46:06.401605+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977966401,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:46:13.408577+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977973408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848194560,\"uptime\":1797702.72,\"totalMem\":4018155520,\"loadavg\":[0.06,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23791370,\"nice\":13940,\"sys\":3468720,\"idle\":1763974700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23694500,\"nice\":13830,\"sys\":3482490,\"idle\":1764200100,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6186,\"sum\":59564}}}"}
2025-03-14T18:46:13.408637+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977973408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:46:13.474114+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977973474,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008195,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:46:13.474130+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977973474,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:46:13.574401+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977973574,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0,\"method\":\"C08HLMRV19U\",\"path\":\"U02Q288NF7W\",\"statusCode\":1}}"}
2025-03-14T18:46:13.574522+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977973574,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:46:17.511941+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977977511,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008148,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:46:17.512013+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977977511,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:46:17.607743+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977977607,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0,\"method\":\"C08HLMRV19U\",\"path\":\"U02Q288NF7W\",\"statusCode\":1}}"}
2025-03-14T18:46:17.607745+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977977607,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:48:13.408570+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978093408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2849452032,\"uptime\":1797822.72,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23792890,\"nice\":13940,\"sys\":3468860,\"idle\":1764092990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23696000,\"nice\":13830,\"sys\":3482650,\"idle\":1764318340,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6290,\"sum\":59511}}}"}
2025-03-14T18:48:13.408687+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978093408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:52:13.408563+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978333408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848104448,\"uptime\":1798062.72,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23794580,\"nice\":13940,\"sys\":3469190,\"idle\":1764329630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23698250,\"nice\":13830,\"sys\":3483000,\"idle\":1764555070,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6150,\"sum\":59583}}}"}
2025-03-14T18:52:13.408614+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978333408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:53:13.408540+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978393408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847830016,\"uptime\":1798122.72,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23794910,\"nice\":13940,\"sys\":3469290,\"idle\":1764388850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23698640,\"nice\":13830,\"sys\":3483110,\"idle\":1764614160,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6131,\"sum\":59593}}}"}
2025-03-14T18:53:13.408622+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978393408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:56:13.408574+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978573408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846543872,\"uptime\":1798302.72,\"totalMem\":4018155520,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23796410,\"nice\":13940,\"sys\":3469530,\"idle\":1764566190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23699920,\"nice\":13830,\"sys\":3483380,\"idle\":1764791690,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6191,\"sum\":59574}}}"}
2025-03-14T18:56:13.408719+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978573408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:57:02.089803+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978622089,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":416.767229,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:57:02.089868+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978622089,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:57:03.779034+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978623778,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.011511,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:57:03.779149+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978623779,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:57:03.905857+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978623905,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":126.539527,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:57:03.905912+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978623905,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:57:03.965148+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978623965,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":59.136952,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:57:03.965207+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978623965,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:57:17.685151+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978637685,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.00785,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:57:17.685259+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978637685,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:57:17.850335+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978637850,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":164.94906,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:57:17.850368+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978637850,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:57:18.229234+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] [WARN]  bolt-app The top-level `text` argument is missing in the request payload for a chat.postMessage call - It's a best practice to always provide a `text` argument when posting a message. The `text` is used in places where the content cannot be rendered such as: system push notifications, assistive technology such as screen readers, etc.
2025-03-14T18:57:56.760867+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978676760,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":340.270036,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:57:56.760938+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978676760,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:01:02.000114+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978861999,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":490.878647,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:01:02.000332+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978862000,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:01:41.014366+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978901014,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:01:41.015078+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978901014,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='undefined'"}
2025-03-14T19:01:41.015199+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978901014,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:01:40.516Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]},\"internalCommsId\":\"bc65bc04-54e5-4001-b143-7bc3a33f8681\",\"allInternalCommsReport\":[{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",
2025-03-14T19:01:41.015199+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] \"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"35 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\",\"actions\":\"We are running few Argus queries to further understand the issue.\"},\"sentAt\":\"2025-03-14T18:32:32.547Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"ekjai-b8y231-92nlr-tkcd0c-1741978899531\",\"client\":\"icc-ui\"}"}
2025-03-14T19:01:41.015201+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978901015,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T19:01:41.015202+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978901015,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T19:01:41.015235+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978901015,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:01:41.015374+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978901015,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T19:01:40.516Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]},\"internalCommsId\":\"bc65bc04-54e5-4001-b143-7bc3a33f8681\",\"allInternalCommsReport\":[{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet
2025-03-14T19:01:41.015374+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] .google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"35 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\",\"actions\":\"We are running few Argus queries to further understand the issue.\"},\"sentAt\":\"2025-03-14T18:32:32.547Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"ekjai-b8y231-92nlr-tkcd0c-1741978899531\",\"client\":\"icc-ui\"}"}
2025-03-14T19:01:41.015503+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978901015,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-request]"}
2025-03-14T19:01:41.015517+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978901015,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-internal-comms-request]: {\"createdAt\":\"2025-03-14T19:01:40.516Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]},\"internalCommsId\":\"bc65bc04-54e5-4001-b143-7bc3a33f8681\",\"allInternalCommsReport\":[{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridg
2025-03-14T19:01:41.015517+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] eUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"35 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\",\"actions\":\"We are running few Argus queries to further understand the issue.\"},\"sentAt\":\"2025-03-14T18:32:32.547Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"ekjai-b8y231-92nlr-tkcd0c-1741978899531\",\"client\":\"icc-ui\"}"}
2025-03-14T19:01:41.214746+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978901214,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posting comm to external slack channel C0449P2SUFL - comm: {\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]}"}
2025-03-14T19:03:03.022808+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978983022,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.012356,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:03:03.022874+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978983022,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:03:03.180035+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978983179,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":157.028595,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:03:03.180103+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978983180,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:03:03.264720+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978983264,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":84.459112,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:03:03.264816+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978983264,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:03:13.412582+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978993412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845212672,\"uptime\":1798722.72,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23800530,\"nice\":13940,\"sys\":3470110,\"idle\":1764980520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23704040,\"nice\":13830,\"sys\":3483990,\"idle\":1765205840,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":22,\"num\":6121,\"sum\":59602}}}"}
2025-03-14T19:03:13.412664+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978993412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:04:13.408600+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979053408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844819456,\"uptime\":1798782.72,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23801150,\"nice\":13940,\"sys\":3470200,\"idle\":1765039710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23704680,\"nice\":13830,\"sys\":3484060,\"idle\":1765265020,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":21,\"num\":6104,\"sum\":59614}}}"}
2025-03-14T19:04:13.408745+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979053408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:06:13.408577+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979173408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844303360,\"uptime\":1798902.72,\"totalMem\":4018155520,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23802840,\"nice\":13940,\"sys\":3470400,\"idle\":1765157850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23705880,\"nice\":13830,\"sys\":3484290,\"idle\":1765383560,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6105,\"sum\":59613}}}"}
2025-03-14T19:06:13.408674+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979173408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:07:13.408542+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979233408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843426816,\"uptime\":1798962.72,\"totalMem\":4018155520,\"loadavg\":[0.3,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23803450,\"nice\":13940,\"sys\":3470490,\"idle\":1765216990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23706400,\"nice\":13830,\"sys\":3484360,\"idle\":1765442770,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6101,\"sum\":59611}}}"}
2025-03-14T19:07:13.408656+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979233408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:08:13.408592+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979293408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843156480,\"uptime\":1799022.72,\"totalMem\":4018155520,\"loadavg\":[0.11,0.05,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23804060,\"nice\":13940,\"sys\":3470620,\"idle\":1765276220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23706920,\"nice\":13830,\"sys\":3484430,\"idle\":1765501940,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6099,\"sum\":59616}}}"}
2025-03-14T19:08:13.408668+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979293408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:11:13.408583+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979473408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2853859328,\"uptime\":1799202.72,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23806140,\"nice\":13940,\"sys\":3470920,\"idle\":1765453290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23708860,\"nice\":13830,\"sys\":3484750,\"idle\":1765679160,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6120,\"sum\":59591}}}"}
2025-03-14T19:11:13.408645+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979473408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:13:13.408562+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979593408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2851864576,\"uptime\":1799322.72,\"totalMem\":4018155520,\"loadavg\":[0.07,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23806900,\"nice\":13940,\"sys\":3471090,\"idle\":1765571630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23709720,\"nice\":13830,\"sys\":3484860,\"idle\":1765797550,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6109,\"sum\":59601}}}"}
2025-03-14T19:13:13.408688+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979593408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:14:48.864256+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979688864,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008413,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:14:48.864386+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979688864,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:14:49.031419+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979689031,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":166.896832,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:14:49.031425+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979689031,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:14:49.154398+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979689154,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":122.842011,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:14:49.154421+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979689154,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:19:20.432011+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979960431,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":27.845689,\"method\":\"configVarsMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:19:20.432129+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979960432,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:19:20.432336+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979960432,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.067581,\"method\":\"userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:19:20.432360+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979960432,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:19:20.567433+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979960567,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":134.913581,\"method\":\"authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:19:20.567494+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979960567,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:19:20.644986+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979960644,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":77.355326,\"method\":\"incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:19:20.645125+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979960645,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:20:08.194387+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980008093,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"IncidentsApi::updateIncident, response: {\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:20:07.445Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"caseNumber\":\"73030750\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"CustomerInternal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"gusExportTimestamp\":\"2025-03-14T19:04:59.547Z\",\"team\":{\"createdAt\":\"2022-07-15T09:23:59.997Z\",\"modifiedAt\":\"2025-02-21T18:17:02.365Z\",\"id\":\"39c5cd5b-e3cc-43c2-b1da-ca23295c2ab2\",\"externalId\":\"a0090000000vv4hAAA\",\"scrumTeam\":{\"sfid\":\"a0090000000vv4hAAA\",\"name\":\"Site Reliability\",\"active\":true,\"parentCloud\":\"Customer Centric Reliability Engineering (CCRE)\",\"cloud\":\"Capacity and SR\",\"createdDate\":\"2009-06-10T02:00:08.000Z\",\"productOwner\":\"005EE000003JZ6nYAG\",\"pagerDutyEscalationServiceUrl\":null,\"engineeringManager\":\"005B00000018dRuIAI\",\"publicSlackChannel\":\"#SR\",\"quipUrl\":null,\"distributionLists\":null,\"pagerDutyPrimaryTeamUrl\":null,\"scrumMaster\":\"005B00000018dRuIAI\"},\"baseConfigJson\":null},\"slackChannel\":{\"createdAt\":\"2025-03-14T18:46:08.490Z\",\"modifiedAt\":\"2025-03-14T18:46:13.509Z\",\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"pages\":[{\"createdAt\":\"2025-03-14T18:47:14.159Z\",\"modifiedAt\":\"2025-03-14T18:47:14.712Z\",\"createdBy\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"id\":\"cd2c35e4-50e8-43d6-a0e9-04fe21d889da\",\"serviceId\":\"PM846U4\",\"serviceName\":\"(CP SRE USE ONLY) CP SRE Global IMS Response\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PM846U4\",\"responderName\":\"Dominick Blue\",\"responderEmail\":\"dominick.blue@salesforce.com\",\"responderLink\":\"https://salesforce.pagerduty.com/users/P5SH499\",\"incidentNumber\":14012505,\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q2UK8ZIGM663IR\",\"success\":true,\"error\":null,\"sent\":true,\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Platfom events publish failures instance wide DEU124\\nSeverity: Sev2\\nSlack Channel: #icc-73030750\\nBridge URL: https://meet.google.com/vwy-oqks-npc\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\\nAdditional Details: \"},{\"createdAt\":\"2025-03-14T18:49:51.545Z\",\"modifiedAt\":\"2025-03-14T18:49:52.083Z\",\"createdBy\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"id\":\"3b3b9cc3-cdaf-4906-89f5-ae632f50f871\",\"serviceId\":\"PJ37K8D\",\"serviceName\":\"GUS: Platform Events Incident Escalation\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PJ37K8D\",\"responderName\":\"Victor Hu\",\"responderEmail\":\"vhu@salesforce.com\",\"responderLink\":\"https://salesforce.pagerduty.com/users/PUJ0MTO\",\"incidentNumber\":14012526,\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q1MI40LBNB4IVJ\",\"success\":true,\"error\":null,\"sent\":true,\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Platfom events publish failures instance wide DEU124\\nSeverity: Sev2\\nSlack Channel: #icc-73030750\\nBridge URL: https://meet.google.com/vwy-oqks-npc\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\\nAdditional Details: \"},{\"createdAt\":\"2025-03-14T18:55:32.697Z\",\"modifiedAt\":\"2025-03-14T18:55:33.628Z\",\"createdBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"id\":\"36a859c7-d630-4c01-86e7-be751a02926e\",\"serviceId\":\"POTKQ6M\",\"serviceName\":\"GUS: Centralized Incident Response(CIR) Incident Escalation\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/POTKQ6M\",\"responderName\":\"Jason Tatem\",\"responderEmail\":\"jtatem@salesforce.com\",\"responderLink\":\"https://salesforce.pagerduty.com/users/PXGBKW2\",\"incidentNumber\":14012562,\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q11711XUGMZG72\",\"success\":true,\"error\":null,\"sent\":true,\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Platfom events publish failures instance wide DEU124\\nSeverity: Sev1\\nSlack Channel: #icc-73030750\\nBridge URL: https://meet.google.com/vwy-oqks-npc\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\\nAdditional Details: \"},{\"createdAt\":\"2025-03-14T18:58:10.896Z\",\"modifiedAt\":\"2025-03-14T18:58:12.013Z\",\"createdBy\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"id\":\"da5e6680-296b-4e44-99d9-ef48e501fab8\",\"serviceId\":\"PLSMU0R\",\"serviceName\":\"CIC Comms - Trust Assistance\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PLSMU0R\",\"responderName\":\"Sardendu Pramanik\",\"responderEmail\":\"sardendu.pramanik@salesforce.com\",\"responderLink\":\"https://salesforce.pagerduty.com/users/P95I2QJ\",\"incidentNumber\":14012579,\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q1KSCVDRIPXVBM\",\"success\":true,\"error\":null,\"sent\":true,\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Platfom events publish failures instance wide DEU124\\nSeverity: Sev1\\nSlack Channel: #icc-73030750\\nBridge URL: https://meet.google.com/vwy-oqks-npc\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\\nAdditional Details: Team - Site Reliability\\nCase - 73030750\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/vwy-oqks-npc\\nSlack Channel - icc-73030750\\nPlease join the Voice Bridge and Slack Channel\"}],\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\
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Internal\",\"status\":\"New\",\"subject\":\"Platfom events publish failures instance wide DEU124\",\"category\":\"\",\"invitees\":[\"U03NM0MKSNQ\"],\"severity\":\"Sev2\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"engagedAt\":\"\",\"rootCause\":\"\",\"caseNumber\":\"\",\"inviteBots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"],\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"quipDocLink\":\"\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"caseRecordId\":\"\",\"detectedTime\":\"2025-03-14T18:43:54.000Z\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T18:46:05.215Z\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"servicesImpacted\":[],\"gusExportTimestamp\":\"\",\"lastAttemptedForceExport\":\"\"},\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\"}],\"scheduledActivities\":[{\"id\":\"0faa59b9-45bf-4e5a-9c2b-f87bc05daa77\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:46:09.274Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident 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Meet\",\"audience\":[],\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:55:10.784Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"b5d76d70-7d1f-4fe3-bb98-2f2813ac7c3c\",\"type\":\"PAGE\",\"active\":true,\"message\":\"This an auto page is for SR Exec:\\n\\n{{team}} is running a {{severity}} Incident on the following voice bridge: {{bridge}}\\n\\nSlack Channel - {{slackChannel}}\\nCurrent Status - {{status}}\\nGUS Case Number - {{case}} \",\"audience\":[{\"id\":\"PRJRDHQ\",\"name\":\"SR Exec\",\"status\":\"active\"}],\"conditions\":{\"all\":[{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"}]},\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T19:25:10.793Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"rule\":{\"name\":\"Escalate - SR Exec - Sev1 Incident\",\"type\":null}},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"fc773adc-e7c6-4204-b656-2725317220ee\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Add & Update Swimlanes\",\"audience\":[],\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"offsetUnit\":\"h\",\"triggersAt\":\"2025-03-14T19:55:10.800Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":1,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Swimlane 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2025-03-14T19:20:08.194387+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] \\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"audience\":[{\"id\":\"C05U9CBHX8D\",\"name\":\"tce-core-platform\"},\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"],\"completed\":true,\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:58:10.813Z\",\"completedAt\":\"2025-03-14T18:58:11.453Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\",\"type\":null}},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"09fde9f9-1313-445c-9753-618711435ebe\",\"type\":\"PAGE\",\"active\":true,\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\nPlease join the Voice Bridge and Slack Channel\",\"audience\":[{\"id\":\"PLSMU0R\",\"name\":\"CIC Comms - Trust Assistance\",\"status\":\"active\"}],\"completed\":true,\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:58:10.819Z\",\"completedAt\":\"2025-03-14T18:58:11.269Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\",\"type\":null}},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true}],\"swimlanes\":[],\"usdResources\":[]}"}
2025-03-14T19:22:13.408571+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980133408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2849804288,\"uptime\":1799862.72,\"totalMem\":4018155520,\"loadavg\":[0.01,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23811650,\"nice\":13940,\"sys\":3471840,\"idle\":1766104220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23715200,\"nice\":13830,\"sys\":3485670,\"idle\":1766329910,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6099,\"sum\":59609}}}"}
2025-03-14T19:22:13.408692+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980133408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:23:13.408595+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980193408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2849497088,\"uptime\":1799922.72,\"totalMem\":4018155520,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23812110,\"nice\":13940,\"sys\":3471920,\"idle\":1766163370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23715660,\"nice\":13830,\"sys\":3485770,\"idle\":1766389120,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6129,\"sum\":59601}}}"}
2025-03-14T19:23:13.408672+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980193408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:24:13.412565+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980253412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2849615872,\"uptime\":1799982.72,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23812440,\"nice\":13940,\"sys\":3472010,\"idle\":1766222630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23716230,\"nice\":13830,\"sys\":3485830,\"idle\":1766448260,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6106,\"sum\":59612}}}"}
2025-03-14T19:24:13.412679+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980253412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:25:51.927441+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980351927,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":37.317294,\"method\":\"configVarsMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:25:51.927498+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980351927,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:25:51.927613+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980351927,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.063526,\"method\":\"userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:25:51.927650+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980351927,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:25:52.077017+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980352076,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":149.224048,\"method\":\"authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:25:52.077101+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980352077,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:25:52.168666+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980352168,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":91.436132,\"method\":\"incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:25:52.168718+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980352168,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:26:13.412557+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980373412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848530432,\"uptime\":1800102.72,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23813480,\"nice\":13940,\"sys\":3472210,\"idle\":1766340920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23717300,\"nice\":13830,\"sys\":3486040,\"idle\":1766566520,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6163,\"sum\":59589}}}"}
2025-03-14T19:26:13.412736+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980373412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:27:13.412617+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980433412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848301056,\"uptime\":1800162.72,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23813960,\"nice\":13940,\"sys\":3472300,\"idle\":1766400090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23717670,\"nice\":13830,\"sys\":3486120,\"idle\":1766625650,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6152,\"sum\":59592}}}"}
2025-03-14T19:27:13.412698+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980433412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:27:27.072837+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980447072,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.020382,\"method\":\"BoltAction.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:27:27.072869+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980447072,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:27:27.288339+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980447288,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":215.288303,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:27:27.288365+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980447288,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:28:46.543750+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980526543,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.042253,\"method\":\"BoltOptionsWithLocalCache.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:28:46.543895+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980526543,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:28:46.692829+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980526692,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":148.71551,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:28:46.692860+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980526692,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:29:32.266086+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980572265,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":140.33251,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:29:32.266150+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980572266,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:36:13.412555+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980973412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847080448,\"uptime\":1800702.72,\"totalMem\":4018155520,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23818740,\"nice\":13940,\"sys\":3473010,\"idle\":1766932390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23721960,\"nice\":13830,\"sys\":3486830,\"idle\":1767158090,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6096,\"sum\":59610}}}"}
2025-03-14T19:36:13.412669+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980973412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:37:13.412589+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981033412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845986816,\"uptime\":1800762.72,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23819220,\"nice\":13940,\"sys\":3473080,\"idle\":1766991600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23722780,\"nice\":13830,\"sys\":3486920,\"idle\":1767217250,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6105,\"sum\":59612}}}"}
2025-03-14T19:37:13.412776+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981033412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:39:13.412628+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981153412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844876800,\"uptime\":1800882.72,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23820020,\"nice\":13940,\"sys\":3473260,\"idle\":1767109980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23723480,\"nice\":13830,\"sys\":3487100,\"idle\":1767335650,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6104,\"sum\":59608}}}"}
2025-03-14T19:39:13.412770+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981153412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:40:13.412565+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981213412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2849374208,\"uptime\":1800942.72,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23820630,\"nice\":13940,\"sys\":3473370,\"idle\":1767169150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23723890,\"nice\":13830,\"sys\":3487200,\"idle\":1767394800,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6102,\"sum\":59605}}}"}
2025-03-14T19:40:13.412682+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981213412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:40:49.901292+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981249901,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":202.167411,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:40:49.901335+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981249901,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:42:13.412568+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981333412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850156544,\"uptime\":1801062.72,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23821920,\"nice\":13940,\"sys\":3473580,\"idle\":1767287200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23725280,\"nice\":13830,\"sys\":3487390,\"idle\":1767512710,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6098,\"sum\":59608}}}"}
2025-03-14T19:42:13.412655+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981333412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:45:13.412574+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981513412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2854277120,\"uptime\":1801242.72,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23823300,\"nice\":13940,\"sys\":3473820,\"idle\":1767464820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23726860,\"nice\":13830,\"sys\":3487620,\"idle\":1767690180,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6104,\"sum\":59612}}}"}
2025-03-14T19:45:13.412675+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981513412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:45:51.205112+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981551204,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:45:51.205448+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981551205,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='undefined'"}
2025-03-14T19:45:51.205486+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981551205,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:45:51.195Z\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"ok\":true,\"id\":\"0f023ae1-609f-4bf2-af0b-55990767c2ee\",\"serviceId\":\"PE4JSXF\",\"serviceName\":\"GUS: STRIDE Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \",\"incidentSubject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"incidentDescription\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\"},\"requestId\":\"pwyks-0yrgr5-4qw65g-c210d-1741981550844\",\"client\":\"icc-ui\"}"}
2025-03-14T19:45:51.205531+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981551205,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T19:45:51.205554+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981551205,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T19:45:51.205751+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981551205,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:45:51.205753+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981551205,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T19:45:51.195Z\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"ok\":true,\"id\":\"0f023ae1-609f-4bf2-af0b-55990767c2ee\",\"serviceId\":\"PE4JSXF\",\"serviceName\":\"GUS: STRIDE Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \",\"incidentSubject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"incidentDescription\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\"},\"requestId\":\"pwyks-0yrgr5-4qw65g-c210d-1741981550844\",\"client\":\"icc-ui\"}"}
2025-03-14T19:45:51.205754+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981551205,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-page-request]"}
2025-03-14T19:45:51.205756+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741981551205,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-page-request]"}
2025-03-14T19:48:13.412563+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981693412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2855116800,\"uptime\":1801422.72,\"totalMem\":4018155520,\"loadavg\":[0.04,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23824750,\"nice\":13940,\"sys\":3474040,\"idle\":1767642290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23728250,\"nice\":13830,\"sys\":3487880,\"idle\":1767867870,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6103,\"sum\":59609}}}"}
2025-03-14T19:48:13.412694+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981693412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:52:13.412582+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981933412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2858442752,\"uptime\":1801662.72,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23826820,\"nice\":13940,\"sys\":3474310,\"idle\":1767878880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23730710,\"nice\":13830,\"sys\":3488190,\"idle\":1768104730,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6105,\"sum\":59609}}}"}
2025-03-14T19:52:13.412720+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981933412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:53:13.412589+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981993412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2855714816,\"uptime\":1801722.72,\"totalMem\":4018155520,\"loadavg\":[0.04,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23827880,\"nice\":13940,\"sys\":3474410,\"idle\":1767937550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23732840,\"nice\":13830,\"sys\":3488560,\"idle\":1768161840,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6101,\"sum\":59605}}}"}
2025-03-14T19:53:13.412698+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981993412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:54:13.412784+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982053412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844020736,\"uptime\":1801782.72,\"totalMem\":4018155520,\"loadavg\":[0.54,0.12,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23833420,\"nice\":13940,\"sys\":3474760,\"idle\":1767991340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23738120,\"nice\":13830,\"sys\":3489150,\"idle\":1768215810,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6127,\"sum\":59585}}}"}
2025-03-14T19:54:13.412788+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982053412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:55:13.412557+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982113412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2831560704,\"uptime\":1801842.72,\"totalMem\":4018155520,\"loadavg\":[0.49,0.2,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23851290,\"nice\":13940,\"sys\":3475370,\"idle\":1768032330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23756720,\"nice\":13830,\"sys\":3489900,\"idle\":1768256110,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6092,\"sum\":59559}}}"}
2025-03-14T19:55:13.412703+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982113412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:57:07.168405+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982227168,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident resolved message to Slack."}
2025-03-14T19:57:07.168413+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982227168,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08HC7YFZ9V\",\"ts\":\"1741982227.099249\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741982227.099249\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"<@WAWUYKTGR> resolved the incident. Would you also like to send a TCE?\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"attachments\":[{\"id\":1,\"blocks\":[{\"type\":\"section\",\"block_id\":\"VdD1e\",\"fields\":[{\"type\":\"mrkdwn\",\"text\":\"*Status*:\\nResolved\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Category*:\\nCapacity\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Root Cause*:\\nAWS\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Origin*:\\nAlert\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Origin Reference URL*:\\n<https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0>\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impact*:\\nPerformance Degradation\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impacted Clouds*:\\nGov Cloud CRM\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impact Start Time*:\\n<!date^1741959720^{date_num} at {time_long} UTC|2025-03-14  1:42 PM  UTC>\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impact End Time*:\\n<!date^1741960560^{date_num} at {time_long} UTC|2025-03-14  1:56 PM  UTC>\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Detected Time*:\\n<!date^1741974600^{date_num} at {time_long} UTC|2025-03-14  5:50 PM  UTC>\",\"verbatim\":false}]},{\"type\":\"section\",\"block_id\":\"t4aI+\",\"fields\":[{\"type\":\"mrkdwn\",\"text\":\"*Origin USD Service or Feature*:\\n\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impacted USD Services or Features*:\\n\",\"verbatim\":false}]},{\"type\":\"actions\",\"block_id\":\"uYMkQ\",\"elements\":[{\"type\":\"button\",\"action_id\":\"internal-comms-action-new\",\"text\":{\"type\":\"plain_text\",\"text\":\"Send TCE\",\"emoji\":true},\"style\":\"primary\",\"value\":\"TCE\"},{\"type\":\"button\",\"action_id\":\"action-mark-in-progress\",\"text\":{\"type\":\"plain_text\",\"text\":\"Mark in Progress\",\"emoji\":true},\"style\":\"primary\",\"value\":\"mark-in-progress\"},{\"type\":\"button\",\"action_id\":\"incident-resolve-close-action-resolve\",\"text\":{\"type\":\"plain_text\",\"text\":\"Update Resolve Fields\",\"emoji\":true},\"style\":\"primary\",\"value\":\"resolve\"},{\"type\":\"button\",\"action_id\":\"incident-resolve-close-action-summary\",\"text\":{\"type\":\"plain_text\",\"text\":\"Close Incident\",\"emoji\":true},\"style\":\"primary\",\"value\":\"close\"}]}],\"color\":\"#009FE2\",\"fallback\":\"Show resolved incident details\"}],\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"AY9n\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"user\",\"user_id\":\"WAWUYKTGR\"},{\"type\":\"text\",\"text\":\" resolved the incident. Would you also like to send a TCE?\"}]}]}],\"language\":{\"locale\":\"en-US\",\"is_reliable\":true}},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T19:57:13.412549+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982233412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2896400384,\"uptime\":1801962.72,\"totalMem\":4018155520,\"loadavg\":[0.06,0.13,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23852300,\"nice\":13940,\"sys\":3475520,\"idle\":1768150730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23757670,\"nice\":13830,\"sys\":3490090,\"idle\":1768374340,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6120,\"sum\":59605}}}"}
2025-03-14T19:57:13.412663+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982233412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:04:13.412561+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982653412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2883936256,\"uptime\":1802382.72,\"totalMem\":4018155520,\"loadavg\":[0.02,0.04,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23855750,\"nice\":13940,\"sys\":3476000,\"idle\":1768565200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23762090,\"nice\":13830,\"sys\":3490600,\"idle\":1768788460,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6098,\"sum\":59605}}}"}
2025-03-14T20:04:13.412750+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982653412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:06:13.412549+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982773412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2881294336,\"uptime\":1802502.72,\"totalMem\":4018155520,\"loadavg\":[0,0.03,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23856520,\"nice\":13940,\"sys\":3476200,\"idle\":1768683560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23763190,\"nice\":13830,\"sys\":3490800,\"idle\":1768906690,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6122,\"sum\":59599}}}"}
2025-03-14T20:06:13.412651+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982773412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:08:13.412573+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982893412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2880786432,\"uptime\":1802622.72,\"totalMem\":4018155520,\"loadavg\":[0.02,0.03,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23857950,\"nice\":13940,\"sys\":3476340,\"idle\":1768801860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23764300,\"nice\":13830,\"sys\":3491000,\"idle\":1769025140,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6101,\"sum\":59609}}}"}
2025-03-14T20:08:13.412677+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982893412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:10:13.412533+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741983013412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2885607424,\"uptime\":1802742.72,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23859280,\"nice\":13940,\"sys\":3476510,\"idle\":1768920130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23765740,\"nice\":13830,\"sys\":3491180,\"idle\":1769143500,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6111,\"sum\":59602}}}"}
2025-03-14T20:10:13.412638+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741983013412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:12:13.412560+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741983133412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2878189568,\"uptime\":1802862.72,\"totalMem\":4018155520,\"loadavg\":[0.06,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23860450,\"nice\":13940,\"sys\":3476690,\"idle\":1769038030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23766830,\"nice\":13830,\"sys\":3491420,\"idle\":1769261600,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6101,\"sum\":59603}}}"}
2025-03-14T20:12:13.412693+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741983133412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:20:13.412543+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741983613412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2871971840,\"uptime\":1803342.72,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23863990,\"nice\":13940,\"sys\":3477360,\"idle\":1769511720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23771130,\"nice\":13830,\"sys\":3492040,\"idle\":1769734750,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6094,\"sum\":59611}}}"}
2025-03-14T20:20:13.412667+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741983613412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:22:13.412534+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741983733412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2869878784,\"uptime\":1803462.72,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23864910,\"nice\":13940,\"sys\":3477630,\"idle\":1769630040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23771970,\"nice\":13830,\"sys\":3492190,\"idle\":1769853190,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6101,\"sum\":59611}}}"}
2025-03-14T20:22:13.412743+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741983733412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:23:13.412594+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741983793412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2869850112,\"uptime\":1803522.72,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23865250,\"nice\":13940,\"sys\":3477720,\"idle\":1769689280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23772360,\"nice\":13830,\"sys\":3492260,\"idle\":1769912340,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6099,\"sum\":59614}}}"}
2025-03-14T20:23:13.412681+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741983793412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:28:13.416558+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984093416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2868363264,\"uptime\":1803822.72,\"totalMem\":4018155520,\"loadavg\":[0.07,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23868210,\"nice\":13940,\"sys\":3478100,\"idle\":1769985130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23775380,\"nice\":13830,\"sys\":3492670,\"idle\":1770208200,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6096,\"sum\":59615}}}"}
2025-03-14T20:28:13.416687+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984093416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:30:13.416568+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984213416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2868846592,\"uptime\":1803942.72,\"totalMem\":4018155520,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23869100,\"nice\":13940,\"sys\":3478230,\"idle\":1770103600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23776290,\"nice\":13830,\"sys\":3492860,\"idle\":1770326470,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6099,\"sum\":59607}}}"}
2025-03-14T20:30:13.416696+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984213416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:31:45.956034+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984305955,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T20:31:45.956407+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984305956,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='undefined'"}
2025-03-14T20:31:45.956494+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984305956,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:45.943Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"dpmx18-0umo6r-hs22dh-qdo59c-1741984305440\",\"client\":\"icc-ui\"}"}
2025-03-14T20:31:45.956496+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984305956,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T20:31:45.956733+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984305956,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T20:31:45.956734+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984305956,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:31:45.956741+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984305956,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T20:31:45.943Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"dpmx18-0umo6r-hs22dh-qdo59c-1741984305440\",\"client\":\"icc-ui\"}"}
2025-03-14T20:31:45.956742+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984305956,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-deleted]"}
2025-03-14T20:31:45.956743+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741984305956,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-deleted]"}
2025-03-14T20:31:45.976356+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984305976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T20:31:45.976660+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984305976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='undefined'"}
2025-03-14T20:31:45.976724+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984305976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:45.967Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":[],\"requestId\":\"dpmx18-0umo6r-hs22dh-qdo59c-1741984305440\",\"client\":\"icc-ui\"}"}
2025-03-14T20:31:45.976758+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984305976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T20:31:45.976824+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984305976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T20:31:45.976879+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984305976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:31:45.976987+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984305976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T20:31:45.967Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":[],\"requestId\":\"dpmx18-0umo6r-hs22dh-qdo59c-1741984305440\",\"client\":\"icc-ui\"}"}
2025-03-14T20:31:45.976988+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984305976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-created]"}
2025-03-14T20:31:45.976989+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741984305976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-created]"}
2025-03-14T20:31:46.081488+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984306081,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T20:31:46.081565+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984306081,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='undefined'"}
2025-03-14T20:31:46.081602+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306081,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:46.033Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}"}
2025-03-14T20:31:46.081638+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306081,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T20:31:46.081667+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306081,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T20:31:46.081756+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984306081,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:31:46.081774+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306081,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T20:31:46.033Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}"}
2025-03-14T20:31:46.081802+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306081,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-response]"}
2025-03-14T20:31:46.081803+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741984306081,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-response]"}
2025-03-14T20:31:46.182601+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984306182,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T20:31:46.182972+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984306182,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='undefined'"}
2025-03-14T20:31:46.183072+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306182,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:46.174Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"dpmx18-0umo6r-hs22dh-qdo59c-1741984305440\",\"client\":\"icc-ui\"}"}
2025-03-14T20:31:46.183074+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306183,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T20:31:46.183098+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306183,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T20:31:46.183186+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984306183,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:31:46.183304+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306183,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T20:31:46.174Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"dpmx18-0umo6r-hs22dh-qdo59c-1741984305440\",\"client\":\"icc-ui\"}"}
2025-03-14T20:31:46.183305+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306183,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-deleted]"}
2025-03-14T20:31:46.183306+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741984306183,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-deleted]"}
2025-03-14T20:31:46.203955+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984306203,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T20:31:46.204321+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984306204,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='undefined'"}
2025-03-14T20:31:46.204418+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306204,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:46.195Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":[],\"requestId\":\"dpmx18-0umo6r-hs22dh-qdo59c-1741984305440\",\"client\":\"icc-ui\"}"}
2025-03-14T20:31:46.204420+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306204,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T20:31:46.204444+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306204,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T20:31:46.204515+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984306204,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:31:46.204607+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306204,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T20:31:46.195Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":[],\"requestId\":\"dpmx18-0umo6r-hs22dh-qdo59c-1741984305440\",\"client\":\"icc-ui\"}"}
2025-03-14T20:31:46.204608+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306204,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-created]"}
2025-03-14T20:31:46.204610+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741984306204,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-created]"}
2025-03-14T20:31:56.073819+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984316073,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='undefined'"}
2025-03-14T20:31:56.073825+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984316073,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:56.022Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"\"},\"caseRecordId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"prbNumber\":{\"sfid\":\"a4QEE00000067ej2AA\",\"valid\":true,\"gusIdentifier\":\"PRB-0027107\",\"value\":\"PRB-0027107\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B5IgrYAF\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T20:31:56.022Z\",\"recordId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"caseNumber\":\"\"}}"}
2025-03-14T20:31:56.073871+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984316073,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"}
2025-03-14T20:31:56.073873+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984316073,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"}
2025-03-14T20:31:56.073991+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984316073,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:31:56.074017+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984316073,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T20:31:56.074019+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984316073,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T20:31:56.022Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"\"},\"caseRecordId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"prbNumber\":{\"sfid\":\"a4QEE00000067ej2AA\",\"valid\":true,\"gusIdentifier\":\"PRB-0027107\",\"value\":\"PRB-0027107\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B5IgrYAF\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T20:31:56.022Z\",\"recordId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"caseNumber\":\"\"}}"}
2025-03-14T20:31:56.074020+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984316073,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-prb-number-updated]"}
2025-03-14T20:31:56.074021+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741984316073,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-prb-number-updated]"}
2025-03-14T20:33:13.416564+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984393416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2866761728,\"uptime\":1804122.72,\"totalMem\":4018155520,\"loadavg\":[0.09,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23870760,\"nice\":13940,\"sys\":3478460,\"idle\":1770281130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23777860,\"nice\":13830,\"sys\":3493140,\"idle\":1770503970,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6106,\"sum\":59603}}}"}
2025-03-14T20:33:13.416713+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984393416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:34:13.416548+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984453416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2865467392,\"uptime\":1804182.72,\"totalMem\":4018155520,\"loadavg\":[0.03,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23871390,\"nice\":13940,\"sys\":3478520,\"idle\":1770340380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23778290,\"nice\":13830,\"sys\":3493210,\"idle\":1770563110,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6098,\"sum\":59611}}}"}
2025-03-14T20:34:13.416675+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984453416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:37:15.593692+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984635593,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.00992,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T20:37:15.593754+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984635593,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:37:15.745525+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984635745,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":151.648746,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T20:37:15.745624+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984635745,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:37:15.807647+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984635807,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":61.917836,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T20:37:15.807716+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984635807,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:40:13.416568+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984813416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2862534656,\"uptime\":1804542.73,\"totalMem\":4018155520,\"loadavg\":[0,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23874440,\"nice\":13940,\"sys\":3479000,\"idle\":1770695160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23781490,\"nice\":13830,\"sys\":3493720,\"idle\":1770917970,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6113,\"sum\":59595}}}"}
2025-03-14T20:40:13.416704+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984813416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:43:13.416567+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984993416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2854965248,\"uptime\":1804722.73,\"totalMem\":4018155520,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23876400,\"nice\":13940,\"sys\":3479370,\"idle\":1770872340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23783390,\"nice\":13830,\"sys\":3494120,\"idle\":1771095090,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6105,\"sum\":59606}}}"}
2025-03-14T20:43:13.416710+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984993416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:45:13.416541+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985113416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2856955904,\"uptime\":1804842.73,\"totalMem\":4018155520,\"loadavg\":[0.03,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23877220,\"nice\":13940,\"sys\":3479540,\"idle\":1770990740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23784240,\"nice\":13830,\"sys\":3494350,\"idle\":1771213380,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6096,\"sum\":59605}}}"}
2025-03-14T20:45:13.416710+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985113416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:48:13.416547+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985293416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2853703680,\"uptime\":1805022.73,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23878750,\"nice\":13940,\"sys\":3479820,\"idle\":1771168370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23785980,\"nice\":13830,\"sys\":3494630,\"idle\":1771390860,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6111,\"sum\":59602}}}"}
2025-03-14T20:48:13.416702+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985293416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:50:22.592662+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985422592,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"IncidentsApi::createIncident, response: {\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"caseRecordId\":null,\"caseNumber\":null,\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"CustomerInternal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":null,\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"gusExportTimestamp\":null,\"team\":{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":null,\"id\":\"7923d593-78c3-4746-a1dc-ebcc8450e452\",\"externalId\":\"a00B0000009k871IAA\",\"collaborators\":[{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"}],\"config\":{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"4739be76-de18-49d4-a44c-8e0c7339d550\",\"createPermission\":\"TeamOnly\",\"specificPeople\":null,\"inviteUsers\":null,\"inviteChannels\":null,\"inviteBots\":[],\"comms\":null,\"tce\":null,\"can\":null,\"page\":null,\"channelType\":\"PUBLIC\",\"onCreateAction\":null,\"reminders\":[]},\"scrumTeam\":{\"sfid\":\"a00B0000009k871IAA\",\"name\":\"Heroku Web Services - Identity\",\"active\":true,\"parentCloud\":\"Heroku\",\"cloud\":null,\"createdDate\":\"2019-03-21T18:04:39.000Z\",\"productOwner\":\"005B0000000RS0VIAW\",\"pagerDutyEscalationServiceUrl\":\"https://salesforce.pagerduty.com/service-directory/PP4S3X2\",\"engineeringManager\":\"005EE00000KO6C3YAL\",\"publicSlackChannel\":\"https://salesforce-internal.slack.com/archives/C1RS6AUDR\",\"quipUrl\":null,\"distributionLists\":null,\"pagerDutyPrimaryTeamUrl\":\"https://salesforce.pagerduty.com/teams/PW2V051\",\"scrumMaster\":\"005EE00000KO6C3YAL\"},\"rules\":[],\"baseConfigJson\":null},\"slackChannel\":null,\"pages\":[],\"roles\":[{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}],\"category\":null,\"rootCause\":null,\"bridge\":null,\"pageAcks\":[],\"workItem\":null,\"duplicateCaseNumber\":null,\"servicesImpacted\":[],\"closedAt\":null,\"quipDocLink\":null,\"engagedAt\":null,\"lastAttemptedForceExport\":null,\"lastExportStatus\":null,\"usdResources\":[]}"}
2025-03-14T20:50:22.604556+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985422604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='undefined'"}
2025-03-14T20:50:22.604579+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985422604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:50:22.439Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U066V549B7E\"],\"channels\":[\"CAFK7KRS5\"],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"17a1ac3b-c8fa-fc9f-09e1-5bb513a8e5fc\",\"client\":\"icc-slack-app\"}"}
2025-03-14T20:50:22.604619+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985422604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"}
2025-03-14T20:50:22.604691+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985422604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"}
2025-03-14T20:50:22.604789+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985422604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:50:22.604843+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985422604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T20:50:22.604845+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985422604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T20:50:22.439Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U066V549B7E\"],\"channels\":[\"CAFK7KRS5\"],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"17a1ac3b-c8fa-fc9f-09e1-5bb513a8e5fc\",\"client\":\"icc-slack-app\"}"}
2025-03-14T20:50:22.604845+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985422604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-created-without-slack-channel]"}
2025-03-14T20:50:22.604846+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741985422604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-incident-created-without-slack-channel]"}
2025-03-14T20:50:25.488996+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985425488,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='undefined'"}
2025-03-14T20:50:25.489059+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985425489,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:50:25.474Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\",\"isManaged\":true},\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"}}"}
2025-03-14T20:50:25.489106+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985425489,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"}
2025-03-14T20:50:25.489130+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985425489,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"}
2025-03-14T20:50:25.489230+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985425489,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:50:25.489258+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985425488,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T20:50:25.489259+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985425489,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T20:50:25.474Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\",\"isManaged\":true},\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"}}"}
2025-03-14T20:50:25.489282+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985425489,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-bridge-generated]"}
2025-03-14T20:50:25.489282+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741985425489,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-bridge-generated]"}
2025-03-14T20:50:29.597353+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985429597,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='undefined'"}
2025-03-14T20:50:29.597356+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985429597,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:50:29.548Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"eventObj\":{\"createdAt\":\"2025-03-14T20:50:24.415Z\",\"modifiedAt\":\"2025-03-14T20:50:29.346Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"}}"}
2025-03-14T20:50:29.597356+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985429597,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"}
2025-03-14T20:50:29.597356+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985429597,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"}
2025-03-14T20:50:29.597357+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985429597,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:50:29.597357+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985429596,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T20:50:29.597358+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985429597,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T20:50:29.548Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"eventObj\":{\"createdAt\":\"2025-03-14T20:50:24.415Z\",\"modifiedAt\":\"2025-03-14T20:50:29.346Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"}}"}
2025-03-14T20:50:29.597358+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985429597,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-slack-channel-renamed]"}
2025-03-14T20:50:29.597358+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741985429597,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-slack-channel-renamed]"}
2025-03-14T20:50:42.701743+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985442701,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T20:50:42.701758+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985442701,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:50:42.229Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T20:50:42.229Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{}}"}
2025-03-14T20:50:42.701759+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985442701,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T20:50:42.701820+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985442701,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T20:50:42.701947+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985442701,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:50:42.701951+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985442701,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T20:50:42.701952+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985442701,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T20:50:42.229Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T20:50:42.229Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{}}"}
2025-03-14T20:50:42.701975+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985442701,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T20:50:42.701976+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985442701,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T20:50:42.229Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T20:50:42.229Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{}}"}
2025-03-14T20:50:59.916149+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985459916,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-acknowledged' for consumer group='undefined'"}
2025-03-14T20:50:59.916155+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985459916,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:50:59.356Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"eventObj\":{\"id\":\"167572f0-db59-4c1e-9a40-f9383d5fe791\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"completed\":true,\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T20:50:24.762Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T20:50:59.189Z\",\"acknowledgedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true,\"reminderId\":\"167572f0-db59-4c1e-9a40-f9383d5fe791\",\"slackChannelId\":\"C08HYEA8CGL\"},\"requestId\":\"9fcdb9e1-701e-f0ce-d4b4-1cf4542e91c1\",\"client\":\"icc-slack-app\"}"}
2025-03-14T20:50:59.916191+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985459916,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-acknowledged\"}}"}
2025-03-14T20:50:59.916261+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985459916,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-acknowledged\"}}"}
2025-03-14T20:50:59.916391+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985459916,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:50:59.916428+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985459915,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T20:50:59.916429+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985459916,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T20:50:59.356Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"eventObj\":{\"id\":\"167572f0-db59-4c1e-9a40-f9383d5fe791\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"completed\":true,\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T20:50:24.762Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T20:50:59.189Z\",\"acknowledgedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true,\"reminderId\":\"167572f0-db59-4c1e-9a40-f9383d5fe791\",\"slackChannelId\":\"C08HYEA8CGL\"},\"requestId\":\"9fcdb9e1-701e-f0ce-d4b4-1cf4542e91c1\",\"client\":\"icc-slack-app\"}"}
2025-03-14T20:50:59.916583+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985459916,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-reminder-acknowledged]"}
2025-03-14T20:50:59.916584+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985459916,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-reminder-acknowledged]: {\"createdAt\":\"2025-03-14T20:50:59.356Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"eventObj\":{\"id\":\"167572f0-db59-4c1e-9a40-f9383d5fe791\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"completed\":true,\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T20:50:24.762Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T20:50:59.189Z\",\"acknowledgedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true,\"reminderId\":\"167572f0-db59-4c1e-9a40-f9383d5fe791\",\"slackChannelId\":\"C08HYEA8CGL\"},\"requestId\":\"9fcdb9e1-701e-f0ce-d4b4-1cf4542e91c1\",\"client\":\"icc-slack-app\"}"}
2025-03-14T20:52:13.416552+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985533416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850615296,\"uptime\":1805262.73,\"totalMem\":4018155520,\"loadavg\":[0.03,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23881520,\"nice\":13940,\"sys\":3480140,\"idle\":1771404990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23789000,\"nice\":13830,\"sys\":3495000,\"idle\":1771627400,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6104,\"sum\":59601}}}"}
2025-03-14T20:52:13.416621+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985533416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:00:13.416575+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986013416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850529280,\"uptime\":1805742.73,\"totalMem\":4018155520,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23886270,\"nice\":13940,\"sys\":3480760,\"idle\":1771878290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23793470,\"nice\":13830,\"sys\":3495710,\"idle\":1772100920,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6114,\"sum\":59596}}}"}
2025-03-14T21:00:13.416684+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986013416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:02:13.416561+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986133416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848661504,\"uptime\":1805862.73,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23887230,\"nice\":13940,\"sys\":3480920,\"idle\":1771996620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23794480,\"nice\":13830,\"sys\":3495880,\"idle\":1772219300,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6105,\"sum\":59604}}}"}
2025-03-14T21:02:13.416689+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986133416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:03:18.852383+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986198852,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident resolved message to Slack."}
2025-03-14T21:03:18.852394+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198852,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08HYEA8CGL\",\"ts\":\"1741986198.766829\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741986198.766829\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"<@U066V549B7E> resolved the incident. Would you also like to send a TCE?\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"attachments\":[{\"id\":1,\"blocks\":[{\"type\":\"section\",\"block_id\":\"agmWZ\",\"fields\":[{\"type\":\"mrkdwn\",\"text\":\"*Status*:\\nResolved\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Category*:\\nSelf Inflicted: Failed Change\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Root Cause*:\\nChange\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Origin*:\\nCustomer - Internal\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Origin Reference URL*:\\n<https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919>\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impact*:\\nService Degradation\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impacted Clouds*:\\nHeroku\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impact Start Time*:\\n<!date^1741974480^{date_num} at {time_long} UTC|2025-03-14  5:48 PM  UTC>\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impact End Time*:\\n<!date^1741977420^{date_num} at {time_long} UTC|2025-03-14  6:37 PM  UTC>\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Detected Time*:\\n<!date^1741975800^{date_num} at {time_long} UTC|2025-03-14  6:10 PM  UTC>\",\"verbatim\":false}]},{\"type\":\"section\",\"block_id\":\"dxM1Z\",\"fields\":[{\"type\":\"mrkdwn\",\"text\":\"*Origin USD Service or Feature*:\\n\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impacted USD Services or Features*:\\n\",\"verbatim\":false}]},{\"type\":\"actions\",\"block_id\":\"ZJNvq\",\"elements\":[{\"type\":\"button\",\"action_id\":\"internal-comms-action-new\",\"text\":{\"type\":\"plain_text\",\"text\":\"Send TCE\",\"emoji\":true},\"style\":\"primary\",\"value\":\"TCE\"},{\"type\":\"button\",\"action_id\":\"action-mark-in-progress\",\"text\":{\"type\":\"plain_text\",\"text\":\"Mark in Progress\",\"emoji\":true},\"style\":\"primary\",\"value\":\"mark-in-progress\"},{\"type\":\"button\",\"action_id\":\"incident-resolve-close-action-resolve\",\"text\":{\"type\":\"plain_text\",\"text\":\"Update Resolve Fields\",\"emoji\":true},\"style\":\"primary\",\"value\":\"resolve\"},{\"type\":\"button\",\"action_id\":\"incident-resolve-close-action-summary\",\"text\":{\"type\":\"plain_text\",\"text\":\"Close Incident\",\"emoji\":true},\"style\":\"primary\",\"value\":\"close\"}]}],\"color\":\"#009FE2\",\"fallback\":\"Show resolved incident details\"}],\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"X0UF\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"user\",\"user_id\":\"U066V549B7E\"},{\"type\":\"text\",\"text\":\" resolved the incident. Would you also like to send a TCE?\"}]}]}],\"language\":{\"locale\":\"en-US\",\"is_reliable\":true}},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T21:03:24.605959+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986204605,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T21:03:24.605964+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986204605,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:03:24.100Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T21:03:24.100Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{}}"}
2025-03-14T21:03:24.605964+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986204605,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T21:03:24.605970+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986204605,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T21:03:24.606107+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986204606,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:03:24.606110+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986204605,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T21:03:24.606111+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986204606,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T21:03:24.100Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T21:03:24.100Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{}}"}
2025-03-14T21:03:24.606146+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986204606,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T21:03:24.606147+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986204606,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T21:03:24.100Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtyjyYAB\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T21:03:24.100Z\",\"recordId\":\"500EE00001TtyjyYAB\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"73033613\"},\"changes\":{}}"}
2025-03-14T21:05:13.416574+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986313416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847563776,\"uptime\":1806042.73,\"totalMem\":4018155520,\"loadavg\":[0.04,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23889100,\"nice\":13940,\"sys\":3481100,\"idle\":1772174100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23795750,\"nice\":13830,\"sys\":3496120,\"idle\":1772396830,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6104,\"sum\":59604}}}"}
2025-03-14T21:05:13.416714+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986313416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:07:58.013713+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986478013,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":34.084407,\"method\":\"configVarsMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:07:58.013897+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986478013,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:07:58.014039+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986478014,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.044284,\"method\":\"userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:07:58.014138+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986478014,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:07:58.160762+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986478160,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":146.467413,\"method\":\"authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:07:58.160832+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986478160,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:07:58.225560+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986478225,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":64.593371,\"method\":\"incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:07:58.225595+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986478225,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:08:13.416552+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986493416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850009088,\"uptime\":1806222.73,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23890730,\"nice\":13940,\"sys\":3481320,\"idle\":1772351570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23797610,\"nice\":13830,\"sys\":3496350,\"idle\":1772574330,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6126,\"sum\":59593}}}"}
2025-03-14T21:08:13.416714+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986493416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:09:13.416565+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986553416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848919552,\"uptime\":1806282.73,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23891100,\"nice\":13940,\"sys\":3481400,\"idle\":1772410720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23797960,\"nice\":13830,\"sys\":3496420,\"idle\":1772633550,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6100,\"sum\":59602}}}"}
2025-03-14T21:09:13.416779+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986553416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:10:13.416547+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986613416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2849918976,\"uptime\":1806342.73,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23891510,\"nice\":13940,\"sys\":3481520,\"idle\":1772469830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23798400,\"nice\":13830,\"sys\":3496480,\"idle\":1772692700,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6141,\"sum\":59584}}}"}
2025-03-14T21:10:13.416693+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986613416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:10:44.479628+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986644479,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.02594,\"method\":\"BoltAction.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:10:44.479736+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986644479,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:10:44.623501+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986644623,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":143.601171,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:10:44.623588+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986644623,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:10:44.686570+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986644686,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":62.878073,\"method\":\"BoltInteraction.incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:10:44.686641+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986644686,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:10:44.686724+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986644686,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.010871,\"method\":\"BoltCommandIncidentReqd.rejectIfClosedMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:10:44.686777+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986644686,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:24:13.420549+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741987453420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844033024,\"uptime\":1807182.73,\"totalMem\":4018155520,\"loadavg\":[0,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23900270,\"nice\":13940,\"sys\":3482690,\"idle\":1773297820,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23806410,\"nice\":13830,\"sys\":3497680,\"idle\":1773520930,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6103,\"sum\":59605}}}"}
2025-03-14T21:24:13.420688+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741987453420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:25:13.420527+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741987513420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2851094528,\"uptime\":1807242.73,\"totalMem\":4018155520,\"loadavg\":[0.07,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23900750,\"nice\":13940,\"sys\":3482760,\"idle\":1773356990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23806900,\"nice\":13830,\"sys\":3497790,\"idle\":1773580090,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6103,\"sum\":59604}}}"}
2025-03-14T21:25:13.420684+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741987513420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:30:13.420552+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741987813420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843889664,\"uptime\":1807542.73,\"totalMem\":4018155520,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23902780,\"nice\":13940,\"sys\":3483120,\"idle\":1773652920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23809420,\"nice\":13830,\"sys\":3498140,\"idle\":1773875870,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6103,\"sum\":59604}}}"}
2025-03-14T21:30:13.420707+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741987813420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:32:13.420572+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741987933420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843672576,\"uptime\":1807662.73,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23903960,\"nice\":13940,\"sys\":3483250,\"idle\":1773771250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23810250,\"nice\":13830,\"sys\":3498340,\"idle\":1773994240,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6099,\"sum\":59598}}}"}
2025-03-14T21:32:13.420690+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741987933420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:34:13.420537+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741988053420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2842783744,\"uptime\":1807782.73,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23905180,\"nice\":13940,\"sys\":3483420,\"idle\":1773889650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23811210,\"nice\":13830,\"sys\":3498550,\"idle\":1774112570,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6102,\"sum\":59597}}}"}
2025-03-14T21:34:13.420670+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741988053420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:35:13.420599+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741988113420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843906048,\"uptime\":1807842.73,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23905730,\"nice\":13940,\"sys\":3483540,\"idle\":1773948770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23811690,\"nice\":13830,\"sys\":3498620,\"idle\":1774171710,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6103,\"sum\":59594}}}"}
2025-03-14T21:35:13.420788+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741988113420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:36:13.420571+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741988173420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844610560,\"uptime\":1807902.73,\"totalMem\":4018155520,\"loadavg\":[0.04,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23906320,\"nice\":13940,\"sys\":3483620,\"idle\":1774007940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23812250,\"nice\":13830,\"sys\":3498720,\"idle\":1774230920,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6099,\"sum\":59605}}}"}
2025-03-14T21:36:13.420646+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741988173420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:40:13.424570+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741988413424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844028928,\"uptime\":1808142.73,\"totalMem\":4018155520,\"loadavg\":[0.03,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23908490,\"nice\":13940,\"sys\":3483970,\"idle\":1774244720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23814880,\"nice\":13830,\"sys\":3499060,\"idle\":1774467570,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6097,\"sum\":59601}}}"}
2025-03-14T21:40:13.424670+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741988413424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:41:13.420547+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741988473420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843598848,\"uptime\":1808202.73,\"totalMem\":4018155520,\"loadavg\":[0.01,0.05,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23908920,\"nice\":13940,\"sys\":3484030,\"idle\":1774303920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23815560,\"nice\":13830,\"sys\":3499120,\"idle\":1774526730,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6095,\"sum\":59598}}}"}
2025-03-14T21:41:13.420688+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741988473420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:42:13.420555+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741988533420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841972736,\"uptime\":1808262.73,\"totalMem\":4018155520,\"loadavg\":[0,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23909520,\"nice\":13940,\"sys\":3484090,\"idle\":1774363130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23816240,\"nice\":13830,\"sys\":3499200,\"idle\":1774585860,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6105,\"sum\":59594}}}"}
2025-03-14T21:42:13.420665+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741988533420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:45:13.424565+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741988713424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852302848,\"uptime\":1808442.73,\"totalMem\":4018155520,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23911390,\"nice\":13940,\"sys\":3484450,\"idle\":1774540270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23818300,\"nice\":13830,\"sys\":3499480,\"idle\":1774763040,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6098,\"sum\":59599}}}"}
2025-03-14T21:45:13.424704+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741988713424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:46:13.424571+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741988773424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2851782656,\"uptime\":1808502.73,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23911720,\"nice\":13940,\"sys\":3484530,\"idle\":1774599480,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23819030,\"nice\":13830,\"sys\":3499530,\"idle\":1774822200,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6102,\"sum\":59598}}}"}
2025-03-14T21:46:13.424706+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741988773424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:48:13.424557+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741988893424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850148352,\"uptime\":1808622.73,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23912430,\"nice\":13940,\"sys\":3484700,\"idle\":1774717900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23819760,\"nice\":13830,\"sys\":3499690,\"idle\":1774940530,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6111,\"sum\":59603}}}"}
2025-03-14T21:48:13.424674+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741988893424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:53:13.424611+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989193424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2856009728,\"uptime\":1808922.73,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23915400,\"nice\":13940,\"sys\":3485160,\"idle\":1775013780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23822770,\"nice\":13830,\"sys\":3500150,\"idle\":1775236420,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6134,\"sum\":59593}}}"}
2025-03-14T21:53:13.424717+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989193424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:53:58.955372+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989238955,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"successfully invited WEDRT71DH to channel C08HYLPF5HS"}
2025-03-14T21:53:58.955375+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989238955,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Removing commanders from slack users to invite"}
2025-03-14T21:54:01.468141+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989241267,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Inviting Slack bots"}
2025-03-14T21:54:01.468144+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989241468,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident invite message to channel:C0354P2TR5H"}
2025-03-14T21:54:01.468147+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989241468,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C0354P2TR5H\",\"ts\":\"1741989241.384869\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741989241.384869\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"<@WEDRT71DH> created a new Sev2 incident for team Hyperforce Development Platform Support: CG4S service pods not responding in HDPS channel\\nClick to join private incident channel <#C08HYLPF5HS> or contact <@WEDRT71DH> to request an invitation to the channel.\\n-----\\nCustomer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"hg0\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"user\",\"user_id\":\"WEDRT71DH\"},{\"type\":\"text\",\"text\":\" created a new Sev2 incident for team Hyperforce Development Platform Support: CG4S service pods not responding in HDPS channel\\nClick to join private incident channel \"},{\"type\":\"channel\",\"channel_id\":\"C08HYLPF5HS\"},{\"type\":\"text\",\"text\":\" or contact \"},{\"type\":\"user\",\"user_id\":\"WEDRT71DH\"},{\"type\":\"text\",\"text\":\" to request an invitation to the channel.\\n-----\\nCustomer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\"}]}]}],\"language\":{\"locale\":\"en-US\",\"is_reliable\":true}},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T21:54:06.762437+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989246762,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.016218,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:54:06.762501+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989246762,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:54:06.904378+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989246904,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":141.703619,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:54:06.904432+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989246904,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:54:06.952888+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989246952,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":48.329349,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:54:06.952924+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989246952,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:54:06.984434+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989246984,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.006892,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:54:06.984470+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989246984,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:54:07.940641+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989247940,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.007854,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:54:07.940730+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989247940,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:54:08.064417+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989248064,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":123.577815,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:54:08.064556+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989248064,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:54:08.112211+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989248112,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":47.555376,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:54:08.112246+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989248112,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:54:08.148958+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989248148,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.00601,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:54:08.149041+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989248148,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:55:12.420510+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989312420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-ignored' for consumer group='undefined'"}
2025-03-14T21:55:12.420573+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989312420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:55:12.096Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"id\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"type\":\"REMINDER\",\"active\":true,\"ignored\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"completed\":true,\"ignoredAt\":\"2025-03-14T21:55:11.937Z\",\"ignoredBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T21:53:58.700Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true,\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"slackChannelId\":\"C08HYLPF5HS\"},\"requestId\":\"b0b8a434-7196-ab99-8a64-b35b364007fe\",\"client\":\"icc-slack-app\"}"}
2025-03-14T21:55:12.420574+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989312420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-ignored\"}}"}
2025-03-14T21:55:12.420608+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989312420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-ignored\"}}"}
2025-03-14T21:55:12.420695+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989312420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:55:12.420734+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989312420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-14T21:55:12.420735+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989312420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T21:55:12.096Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"id\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"type\":\"REMINDER\",\"active\":true,\"ignored\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"completed\":true,\"ignoredAt\":\"2025-03-14T21:55:11.937Z\",\"ignoredBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T21:53:58.700Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true,\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"slackChannelId\":\"C08HYLPF5HS\"},\"requestId\":\"b0b8a434-7196-ab99-8a64-b35b364007fe\",\"client\":\"icc-slack-app\"}"}
2025-03-14T21:55:12.420886+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989312420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-reminder-ignored]"}
2025-03-14T21:55:12.420887+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989312420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-reminder-ignored]: {\"createdAt\":\"2025-03-14T21:55:12.096Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"id\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"type\":\"REMINDER\",\"active\":true,\"ignored\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"completed\":true,\"ignoredAt\":\"2025-03-14T21:55:11.937Z\",\"ignoredBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T21:53:58.700Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true,\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"slackChannelId\":\"C08HYLPF5HS\"},\"requestId\":\"b0b8a434-7196-ab99-8a64-b35b364007fe\",\"client\":\"icc-slack-app\"}"}
2025-03-14T21:59:13.424557+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989553424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2853117952,\"uptime\":1809282.73,\"totalMem\":4018155520,\"loadavg\":[0.25,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23918470,\"nice\":13940,\"sys\":3485700,\"idle\":1775368710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23826000,\"nice\":13830,\"sys\":3500670,\"idle\":1775591530,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6100,\"sum\":59610}}}"}
2025-03-14T21:59:13.424682+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989553424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:06:13.424551+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989973424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852347904,\"uptime\":1809702.73,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23921880,\"nice\":13940,\"sys\":3486220,\"idle\":1775782870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23829380,\"nice\":13830,\"sys\":3501210,\"idle\":1776005840,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6103,\"sum\":59620}}}"}
2025-03-14T22:06:13.424672+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989973424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:09:13.424542+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990153424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852139008,\"uptime\":1809882.73,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23923230,\"nice\":13940,\"sys\":3486460,\"idle\":1775960340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23830570,\"nice\":13830,\"sys\":3501520,\"idle\":1776183450,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6103,\"sum\":59616}}}"}
2025-03-14T22:09:13.424706+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990153424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:14:26.488586+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990466488,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":121.448889,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:14:26.488660+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990466488,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:14:26.492057+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990466491,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":138.174372,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:14:26.492151+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990466492,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:14:26.520217+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990466520,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":146.492315,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:14:26.520252+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990466520,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:14:26.540549+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990466540,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":51.806354,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:14:26.540615+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990466540,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:14:26.696348+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990466696,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":155.586935,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:14:26.696441+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990466696,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:14:52.521829+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990492521,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":14.86857,\"method\":\"configVarsMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:14:52.521903+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990492521,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:14:52.522004+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990492521,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.036297,\"method\":\"userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:14:52.522042+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990492522,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:14:52.657486+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990492657,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":135.267383,\"method\":\"authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:14:52.657541+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990492657,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:14:52.718735+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990492718,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":61.093967,\"method\":\"incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:14:52.718811+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990492718,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:15:13.424568+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990513424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847358976,\"uptime\":1810242.73,\"totalMem\":4018155520,\"loadavg\":[0.04,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23927800,\"nice\":13940,\"sys\":3487080,\"idle\":1776314680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23834740,\"nice\":13830,\"sys\":3502100,\"idle\":1776537950,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6190,\"sum\":59567}}}"}
2025-03-14T22:15:13.424686+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990513424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:16:13.424565+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990573424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846920704,\"uptime\":1810302.73,\"totalMem\":4018155520,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23928260,\"nice\":13940,\"sys\":3487170,\"idle\":1776373870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23835300,\"nice\":13830,\"sys\":3502190,\"idle\":1776597130,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6122,\"sum\":59594}}}"}
2025-03-14T22:16:13.424667+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990573424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:20:11.671269+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990811671,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.032377,\"method\":\"BoltView.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:20:11.671407+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990811671,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:20:11.829425+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990811829,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":157.921839,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:20:11.829523+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990811829,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:20:11.830474+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990811830,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"IncidentsApi::createIncident, {\"incidentToCreate\":{\"channels\":[\"C026TLC6VT5\"],\"description\":\"OrgCS Case: 470028744\\nProduct: OM+ (Order Management Plus)\\nIssue Details: January and February 2025 statistics show an increase in ODINNotification runtime, which continues to grow, degrading performance.\\n\\nOrg id : 00D41000000LciW\",\"invitees\":[\"U05N8CX8N0L\",\"U022FKPA1SN\",\"U0384RE5E3G\",\"U02S6QKQC21\",\"U03JKDWTSGG\",\"U01K4EJ67LY\",\"U01DPP76NBA\",\"U035SCVS10R\",\"U02U43LU64E\",\"WKS74NNAW\",\"W018X8CG0LV\",\"WQN8U4JU9\",\"WFB89UW03\",\"W01BDPRGLDT\",\"WEDP05Y66\",\"WEXN1RRT8\",\"U06CTCM00UU\",\"U06809B5M5F\",\"U06DSE437TM\",\"U03DXCYUK28\",\"U0297C7J6GK\",\"U03279RGQ4V\",\"U089WQV39UN\"],\"severity\":\"Sev3\",\"subject\":\"[prod-telstra] [xom-prod] Performance degradation on ODIN Notification\",\"teamExternalId\":\"a00AH000000ikT1YAI\",\"origin\":\"CustomerExternal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"]}}"}
2025-03-14T22:20:12.226053+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990812225,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"IncidentsApi::createIncident, response: {\"createdAt\":\"2025-03-14T22:20:11.890Z\",\"modifiedAt\":\"2025-03-14T22:20:11.890Z\",\"createdBy\":{\"id\":\"65c35875-ee10-41f6-9eb2-01f81bd68571\",\"email\":\"slaxman@salesforce.com\",\"active\":true,\"name\":\"Sangeetha Laxman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000HaIavYAF\",\"slackUserId\":\"U05N8CX8N0L\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-07-18T16:07:42.863Z\",\"modifiedAt\":\"2024-07-18T16:07:42.863Z\"},\"modifiedBy\":{\"id\":\"65c35875-ee10-41f6-9eb2-01f81bd68571\",\"email\":\"slaxman@salesforce.com\",\"active\":true,\"name\":\"Sangeetha Laxman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000HaIavYAF\",\"slackUserId\":\"U05N8CX8N0L\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-07-18T16:07:42.863Z\",\"modifiedAt\":\"2024-07-18T16:07:42.863Z\"},\"id\":\"a54dc204-f63b-436a-8a3e-451fa19e11a4\",\"subject\":\"[prod-telstra] [xom-prod] Performance degradation on ODIN Notification\",\"description\":\"OrgCS Case: 470028744\\nProduct: OM+ (Order Management Plus)\\nIssue Details: January and February 2025 statistics show an increase in ODINNotification runtime, which continues to grow, degrading performance.\\n\\nOrg id : 00D41000000LciW\",\"caseRecordId\":null,\"caseNumber\":null,\"severity\":\"Sev3\",\"status\":\"New\",\"origin\":\"CustomerExternal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T22:20:11.890Z\",\"impactEndTime\":null,\"detectedTime\":\"2025-03-14T22:20:11.890Z\",\"gusExportTimestamp\":null,\"team\":{\"createdAt\":\"2022-01-27T20:38:02.350Z\",\"modifiedAt\":\"2025-02-03T07:08:33.499Z\",\"createdBy\":{\"id\":\"3ebb80ea-9b3d-416f-b958-6f9550ca503e\",\"email\":\"ctimrott@salesforce.com\",\"active\":true,\"name\":\"Chris Timrott\",\"firstName\":\"Chris\",\"lastName\":\"Timrott\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000073nz8IAA\",\"slackUserId\":\"W017ZS7F42K\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ctimrott@salesforce.com\",\"createdAt\":\"2022-01-27T20:28:25.607Z\",\"modifiedAt\":\"2022-01-27T20:28:35.760Z\"},\"modifiedBy\":{\"id\":\"d9707862-85a3-403a-a1af-ec62c03d21fa\",\"email\":\"anirban.banerjee@salesforce.com\",\"active\":true,\"name\":\"Anirban Banerjee\",\"firstName\":\"Anirban\",\"lastName\":\"Banerjee\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000004y1OjYAI\",\"slackUserId\":\"U0384RE5E3G\",\"createdBy\":\"anirban.banerjee@salesforce.com\",\"modifiedBy\":\"anirban.banerjee@salesforce.com\",\"createdAt\":\"2022-06-28T07:53:31.799Z\",\"modifiedAt\":\"2022-06-28T07:53:31.799Z\"},\"id\":\"f4a92440-0118-46f9-ada1-b1b8bf3c8685\",\"externalId\":\"a00AH000000ikT1YAI\",\"collaborators\":[{\"id\":\"21cb47bd-c72e-4c30-a8ff-66ba91c326a5\",\"email\":\"pvelidi@salesforce.com\",\"active\":true,\"name\":\"Padmini Velidi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000073mvHIAQ\",\"slackUserId\":\"U01DPP76NBA\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.647Z\",\"modifiedAt\":\"2022-08-30T18:30:02.647Z\"},{\"id\":\"6aa077d2-a70c-4450-8250-c8072a095d0c\",\"email\":\"tbarton@salesforce.com\",\"active\":true,\"name\":\"Tim Barton\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005HTMsIAO\",\"slackUserId\":\"WQN8U4JU9\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:03.301Z\",\"modifiedAt\":\"2022-08-30T18:30:03.301Z\"},{\"id\":\"8ce6a91c-3ab7-4341-893a-2c6c0bcb89c9\",\"email\":\"ctonev@salesforce.com\",\"active\":true,\"name\":\"Christo Tonev\",\"firstName\":\"Christo\",\"lastName\":\"Tonev\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000QitrIAC\",\"slackUserId\":\"WEDP05Y66\",\"createdBy\":\"ctonev@salesforce.com\",\"modifiedBy\":\"ctonev@salesforce.com\",\"createdAt\":\"2022-06-29T20:06:35.022Z\",\"modifiedAt\":\"2022-06-29T20:06:35.022Z\"},{\"id\":\"b4847b5b-3451-40d8-ac2b-7c53fc0f7d38\",\"email\":\"thomas.blanchard@salesforce.com\",\"active\":true,\"name\":\"Thomas Blanchard\",\"firstName\":\"Thomas\",\"lastName\":\"Blanchard\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000073nzNIAQ\",\"slackUserId\":\"W018X8CG0LV\",\"createdBy\":\"thomas.blanchard@salesforce.com\",\"modifiedBy\":\"thomas.blanchard@salesforce.com\",\"createdAt\":\"2022-08-01T16:43:14.558Z\",\"modifiedAt\":\"2022-08-01T16:43:14.558Z\"}],\"config\":{\"createdAt\":\"2022-08-12T00:20:32.149Z\",\"modifiedAt\":\"2025-02-03T07:08:33.499Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"8f657ba9-a99b-4b73-be46-9c8e6ef44aa7\",\"createPermission\":\"Everyone\",\"specificPeople\":[],\"inviteUsers\":[\"afloresortega@salesforce.com\",\"anirban.banerjee@salesforce.com\",\"cvenkata@salesforce.com\",\"gulshankumar.arora@salesforce.com\",\"hchalla@salesforce.com\",\"pvelidi@salesforce.com\",\"rodrigo.carvalho@salesforce.com\",\"smadvadas@salesforce.com\",\"treddy@salesforce.com\",\"thomas.blanchard@salesforce.com\",\"tbarton@salesforce.com\",\"vvemula@salesforce.com\",\"vorlov@salesforce.com\",\"ctonev@salesforce.com\",\"tsharp@salesforce.com\",\"aravindh.kannan@salesforce.com\",\"venkatesh.macha@salesforce.com\",\"diptiman.adak@salesforce.com\",\"ysawant@salesforce.com\",\"gsrinivasamurthy@salesforce.com\",\"madhava.kulkarni@salesforce.com\",\"kadimoolam@salesforce.com\"],\"inviteChannels\":[\"C026TLC6VT5\"],\"inviteBots\":[],\"comms\":{\"id\":\"ef248784-7d18-45cf-9ea5-061ff0b14bfd\",\"emails\":[\"noreply@salesforce.com\"],\"channels\":[\"C026TLC6VT5\"],\"useExtended\":true,\"includeSwimlanes\":true},\"tce\":{\"id\":\"7516fe13-6af4-43ef-ab96-1655c398ce79\",\"emails\":[],\"channels\":[\"C026TLC6VT5\"],\"useExtended\":true,\"includeSwimlanes\":true},\"can\":{\"id\":\"9b4ab689-c4bb-4724-8c3a-4aafdde59307\",\"emails\":[],\"channels\":[\"C026TLC6VT5\"],\"useExtended\":true,\"includeSwimlanes\":true},\"page\":{\"id\":\"c48a34f7-19e8-4970-9e48-381861cc31df\",\"services\":[]},\"channelType\":\"PUBLIC\",\"onCreateAction\":[{\"action\":\"COMM\",\"enabled\":false},{\"action\":\"PAGE\",\"enabled\":false}],\"reminders\":[]},\"scrumTeam\":{\"sfid\":\"a00AH000000ikT1YAI\",\"name\":\"Industries Site Reliability Engineering\",\"active\":true,\"parentCloud\":\"Industries\",\"cloud\":null,\"createdDate\":\"2021-04-27T00:37:32.000Z\",\"productOwner\":\"005B0000000QitrIAC\",\"pagerDutyEscalationServiceUrl\":\"https://salesforce.pagerduty.com/service-directory/PJVZFNB\",\"engineeringManager\":\"005B00000073mvHIAQ\",\"publicSlackChannel\":\"https://salesforce-internal.slack.com/archives/C026LFJMBDE\",\"quipUrl\":null,\"distributionLists\":\"industries-sre@salesforce.com\",\"pagerDutyPrimaryTeamUrl\":\"https://salesforce.pagerduty.com/teams/P9VI819\",\"scrumMaster\":\"005B00000073mvHIAQ\"},\"rules\":[],\"baseConfigJson\":null},\"slackChannel\":null,\"pages\":[],\"roles\":[{\"createdAt\":\"2025-03-14T22:20:11.890Z\",\"modifiedAt\":\"2025-03-14T22:20:11.890Z\",\"createdBy\":{\"id\":\"65c35875-ee10-41f6-9eb2-01f81bd68571\",\"email\":\"slaxman@salesforce.com\",\"active\":true,\"name\":\"Sangeetha Laxman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000HaIavYAF\",\"slackUserId\":\"U05N8CX8N0L\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-07-18T16:07:42.863Z\",\"modifiedAt\":\"2024-07-18T16:07:42.863Z\"},\"modifiedBy\":{\"id\":\"65c35875-ee10-41f6-9eb2-01f81bd68571\",\"email\":\"slaxman@salesforce.com\",\"active\":true,\"name\":\"Sangeetha Laxman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000HaIavYAF\",\"slackUserId\":\"U05N8CX8N0L\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-07-18T16:07:42.863Z\",\"modifiedAt\":\"2024-07-18T16:07:42.863Z\"},\"id\":\"ac4ed9c3-87ed-414e-aef6-6ded9dd49c3a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"65c35875-ee10-41f6-9eb2-01f81bd68571\",\"email\":\"slaxman@salesforce.com\",\"active\":true,\"name\":\"Sangeetha Laxman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000HaIavYAF\",\"slackUserId\":\"U05N8CX8N0L\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-07-18T16:07:42.863Z\",\"modifiedAt\":\"2024-07-18T16:07:42.863Z\"},\"externalGusId\":null}],\"category\":null,\"rootCause\":null,\"bridge\":null,\"pageAcks\":[],\"workItem\":null,\"duplicateCaseNumber\":null,\"servicesImpacted\":[],\"closedAt\":null,\"quipDocLink\":null,\"engagedAt\":null,\"lastAttemptedForceExport\":null,\"lastExportStatus\":null,\"usdResources\":[]}"}
2025-03-14T22:20:12.322422+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990812321,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","err":{"type":"Error","message":"An API error occurred: channel_not_found","stack":"Error: An API error occurred: channel_not_found\n    at platformErrorFromResult (/app/node_modules/@slack/web-api/dist/errors.js:62:33)\n    at WebClient.apiCall (/app/node_modules/@slack/web-api/dist/WebClient.js:181:56)\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n    at async viewListener (/app/build/interactions/views/CreateIncidentView.js:71:9)\n    at async Array.authMiddleware (/app/build/boltInteractions/BoltInteraction.js:60:26)\n    at async Array.userAndChannelMiddleware (/app/build/boltInteractions/views/BoltView.js:29:34)\n    at async Array.errorHandlingMiddleware (/app/build/boltInteractions/BoltInteraction.js:25:30)\n    at async Array.<anonymous> (/app/node_modules/@slack/bolt/dist/middleware/builtin.js:170:9)\n    at async Array.onlyViewActions (/app/node_modules/@slack/bolt/dist/middleware/builtin.js:87:5)\n    at async Promise.allSettled (index 40)","code":"slack_webapi_platform_error","data":{"ok":false,"error":"channel_not_found","response_metadata":{"scopes":["app_mentions:read","channels:join","channels:manage","channels:read","chat:write","chat:write.customize","chat:write.public","commands","groups:read","groups:write","links:read","links:write","users:read","users:read.email","channels:history","groups:history","im:history","mpim:history","bookmarks:read","bookmarks:write","pins:read","pins:write","mpim:read","workflow.steps:execute"],"acceptedScopes":["chat:write"]}}},"msg":"An API error occurred: channel_not_found"}
2025-03-14T22:20:12.323591+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990812323,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0,\"method\":\"D05RQHY8F40\",\"path\":\"U02Q288NF7W\",\"statusCode\":1}}"}
2025-03-14T22:20:12.323694+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990812323,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:20:20.154338+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990820153,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Metrics Kafka Producer enabled for RED metrics"}
2025-03-14T22:20:20.154911+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990820154,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Initializing Kafka Connection with the following configurations:"}
2025-03-14T22:20:20.154954+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990820154,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"}
2025-03-14T22:20:20.155010+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990820154,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Using SSL Endpoints for Kafka"}
2025-03-14T22:20:20.155316+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990820155,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Successfully wrote Kafka SSL Certificates to files"}
2025-03-14T22:20:20.155465+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990820155,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Using SSL Configuration for Kafka Connection"}
2025-03-14T22:20:20.155948+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990820155,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is initializing..."}
2025-03-14T22:20:20.155983+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990820155,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"}
2025-03-14T22:20:20.156371+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990820156,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Initializing Kafka Connection with the following configurations:"}
2025-03-14T22:20:20.156404+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990820156,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Broker URLs: ec2-52-13-163-132.us-west-2.compute.amazonaws.com:9096,ec2-52-32-24-181.us-west-2.compute.amazonaws.com:9096,ec2-44-235-202-101.us-west-2.compute.amazonaws.com:9096"}
2025-03-14T22:20:20.156432+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990820156,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Using SSL Endpoints for Kafka"}
2025-03-14T22:20:20.156686+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990820156,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Successfully wrote Kafka SSL Certificates to files"}
2025-03-14T22:20:20.156741+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990820156,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Using SSL Configuration for Kafka Connection"}
2025-03-14T22:20:20.156892+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990820156,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Metrics Kafka Producer enabled for RED metrics connected false"}
2025-03-14T22:20:20.157000+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990820156,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Metrics Kafka Producer enabled for RED metrics at metrics"}
2025-03-14T22:20:20.757600+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] [INFO]  socket-mode:SocketModeClient:0 Now connected to Slack
2025-03-14T22:20:22.007063+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990822006,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.002718,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:20:22.007252+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990822007,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:20:22.041272+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990822041,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.00276,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:20:22.041343+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990822041,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:20:22.122672+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990822122,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":115.266433,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:20:22.122803+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990822122,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:20:22.176573+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990822176,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":135.108389,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:20:22.176599+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990822176,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:20:22.190779+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990822190,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":67.882658,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:20:22.190904+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990822190,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:20:22.231453+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990822231,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":54.715131,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:20:22.231489+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990822231,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:20:22.236334+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990822236,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":314.308756,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:20:22.236401+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990822236,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:20:22.696771+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990822696,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.003044,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:20:22.696872+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990822696,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:20:22.698473+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990822698,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.002281,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:20:22.698553+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990822698,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:20:22.822919+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990822822,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":124.284724,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:20:22.822999+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990822822,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:20:22.826234+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990822826,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":129.250308,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:20:22.826314+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990822826,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:20:22.875152+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990822875,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":52.051575,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:20:22.875245+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990822875,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:20:22.879563+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990822879,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":53.084912,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:20:22.879601+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990822879,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:26:20.504545+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991180504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2913427456,\"uptime\":1810909.81,\"totalMem\":4018155520,\"loadavg\":[0.02,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23936180,\"nice\":13940,\"sys\":3489310,\"idle\":1776967570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23842120,\"nice\":13830,\"sys\":3504260,\"idle\":1777190850,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6103,\"sum\":59594}}}"}
2025-03-14T22:26:20.504669+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991180504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:43.761184+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991323761,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.005433,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:43.761252+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991323761,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:43.884191+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991323884,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.005244,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:43.884274+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991323884,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:43.914527+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991323914,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":153.156236,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:43.914556+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991323914,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:43.995266+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991323995,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":80.593542,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:43.995299+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991323995,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:44.007582+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991324007,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":123.197608,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:44.007750+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991324007,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:45.084997+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991325084,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":312.541422,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:45.085139+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991325085,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:45.165183+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991325165,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":291.654761,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:45.165336+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991325165,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:46.221403+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991326221,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":281.906484,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:46.221453+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991326221,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:47.678699+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991327678,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.006377,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:47.678770+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991327678,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:47.788700+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991327788,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":109.847151,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:47.788735+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991327788,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:47.843455+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991327843,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":54.607485,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:47.843490+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991327843,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:49.049236+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991329049,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.0048,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:49.049298+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991329049,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:49.070031+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991329069,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":514.385977,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:49.070108+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991329070,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:49.128738+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991329128,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":58.539473,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:49.128806+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991329128,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:49.169071+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991329169,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":119.654663,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:49.169142+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991329169,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:49.200607+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991329200,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":301.766737,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:49.200685+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991329200,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:49.204029+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991329203,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":285.106339,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:49.204090+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991329204,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:49.228389+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991329228,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":59.169283,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:49.228460+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991329228,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:51.187728+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991331187,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":273.70185,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:51.187802+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991331187,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:51.258223+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991331258,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.005451,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:51.258298+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991331258,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:51.374342+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991331374,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":115.880628,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:51.374404+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991331374,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:51.428172+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991331428,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":53.619429,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:51.428258+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991331428,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:52.461321+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991332461,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":280.057212,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:52.461471+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991332461,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:52.629418+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991332629,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":293.790048,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:52.629540+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991332629,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:53.556191+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991333556,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":286.852942,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:53.556265+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991333556,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:53.654627+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991333654,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.005449,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:53.654660+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991333654,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:53.742319+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991333742,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":272.108387,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:53.742352+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991333742,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:53.766815+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991333766,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":112.035286,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:53.766873+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991333766,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:55.623410+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991335623,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.006834,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:55.623519+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991335623,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:55.736947+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991335736,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":113.262269,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:55.737004+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991335736,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:55.787471+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991335787,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":50.338179,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:55.787526+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991335787,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:56.815329+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991336815,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008357,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:56.815399+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991336815,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:56.818591+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991336818,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":56.234258,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:56.818631+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991336818,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:56.920972+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991336920,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.004989,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:56.921059+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991336921,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:56.934815+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991336934,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":119.343705,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:56.934847+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991336934,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:56.981751+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991336981,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.004606,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:56.981840+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991336981,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:56.992582+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991336992,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":57.641698,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:56.992616+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991336992,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:57.037448+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991337037,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":116.305355,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:57.037562+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991337037,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:12.546665+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991352546,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:12.547279+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991352546,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='undefined'"}
2025-03-14T22:29:12.547289+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352546,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:12.532Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741991350,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741991350951,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U03NM0MKSNQ\"],\"inviteBots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"]}}"}
2025-03-14T22:29:12.547289+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352546,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"}
2025-03-14T22:29:12.547292+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352547,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"}
2025-03-14T22:29:12.547292+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991352547,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:12.547298+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352547,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:29:12.532Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741991350,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741991350951,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U03NM0MKSNQ\"],\"inviteBots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"]}}"}
2025-03-14T22:29:12.547299+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352547,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-created-with-slack-channel]"}
2025-03-14T22:29:12.547299+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741991352547,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-incident-created-with-slack-channel]"}
2025-03-14T22:29:12.633274+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991352633,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:12.633457+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991352633,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created' for consumer group='undefined'"}
2025-03-14T22:29:12.633494+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352633,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:12.584Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"}
2025-03-14T22:29:12.633495+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352633,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"}
2025-03-14T22:29:12.633538+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352633,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"}
2025-03-14T22:29:12.633635+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991352633,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:12.633636+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352633,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:29:12.584Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"}
2025-03-14T22:29:12.633669+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352633,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-created]"}
2025-03-14T22:29:12.633670+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741991352633,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-incident-created]"}
2025-03-14T22:29:12.737845+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991352737,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:12.737999+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991352737,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-to-generate' for consumer group='undefined'"}
2025-03-14T22:29:12.738043+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352737,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:12.730Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"\",\"additionalJoiningInfo\":\"\",\"isManaged\":true}}"}
2025-03-14T22:29:12.738082+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352738,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"}
2025-03-14T22:29:12.738113+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352738,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"}
2025-03-14T22:29:12.738183+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991352738,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:12.738216+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352738,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:29:12.730Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"\",\"additionalJoiningInfo\":\"\",\"isManaged\":true}}"}
2025-03-14T22:29:12.738217+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352738,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-bridge-to-generate]"}
2025-03-14T22:29:12.738218+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741991352738,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-bridge-to-generate]"}
2025-03-14T22:29:12.750975+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991352750,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:12.751133+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991352751,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='undefined'"}
2025-03-14T22:29:12.751160+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352751,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:12.743Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"U03NM0MKSNQ\"],\"bots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"],\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}}"}
2025-03-14T22:29:12.751161+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352751,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"}
2025-03-14T22:29:12.751217+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352751,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"}
2025-03-14T22:29:12.752362+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991352751,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:12.752363+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352751,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:29:12.743Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"U03NM0MKSNQ\"],\"bots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"],\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}}"}
2025-03-14T22:29:12.752364+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352751,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-slack-channel-invite-users]"}
2025-03-14T22:29:12.752365+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352751,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident invite notification for [icc-slack-channel-invite-users]: {\"createdAt\":\"2025-03-14T22:29:12.743Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"U03NM0MKSNQ\"],\"bots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"],\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}}"}
2025-03-14T22:29:12.752367+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352751,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Could not invite incident commander from event"}
2025-03-14T22:29:12.752368+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991352751,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Inviting Slack users"}
2025-03-14T22:29:15.932675+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991355932,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:15.932880+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991355932,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-created' for consumer group='undefined'"}
2025-03-14T22:29:15.932924+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991355932,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:15.924Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/haP7AkVoE22k\"}}"}
2025-03-14T22:29:15.932979+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991355932,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"}
2025-03-14T22:29:15.933045+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991355933,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"}
2025-03-14T22:29:15.933139+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991355933,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:15.933228+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991355933,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:29:15.924Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/haP7AkVoE22k\"}}"}
2025-03-14T22:29:15.933232+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991355933,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-report-created]"}
2025-03-14T22:29:15.933232+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741991355933,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-report-created]"}
2025-03-14T22:29:20.311746+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991360311,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":133.479198,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:29:20.311893+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991360311,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:20.361810+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991360361,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":49.819077,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:29:20.361887+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991360361,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:20.508554+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991360508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2911821824,\"uptime\":1811089.81,\"totalMem\":4018155520,\"loadavg\":[0.16,0.09,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23938170,\"nice\":13940,\"sys\":3489570,\"idle\":1777144630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23843910,\"nice\":13830,\"sys\":3504520,\"idle\":1777368110,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":10532,\"sum\":59245}}}"}
2025-03-14T22:29:20.508634+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991360508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:20.514852+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991360514,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":152.878845,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:29:20.514932+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991360514,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:25.335659+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991365335,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:25.335779+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991365335,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='undefined'"}
2025-03-14T22:29:25.335783+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991365335,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[{\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"externalId\":\"a8LEE00001BY0lD2AT\",\"incidentToCiId\":\"599ff244-7d51-40ea-bdc8-b30be613c623\"}],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"}"}
2025-03-14T22:29:25.335803+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991365335,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T22:29:25.335877+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991365335,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T22:29:25.336020+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991365335,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:25.336021+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991365335,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"locks\":[{\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"active\",\"externalId\":\"a8LEE00001BY0lD2AT\",\"incidentToCiId\":\"599ff244-7d51-40ea-bdc8-b30be613c623\"}],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"}"}
2025-03-14T22:29:25.336022+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991365335,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-ctc-lock-response]"}
2025-03-14T22:29:25.336022+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741991365335,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-ctc-lock-response]"}
2025-03-14T22:29:52.593841+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991392593,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":36.994987,\"method\":\"configVarsMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:29:52.593914+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991392593,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:52.594169+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991392594,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.07017,\"method\":\"userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:29:52.594202+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991392594,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:52.598670+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991392598,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":44.072669,\"method\":\"configVarsMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:29:52.598756+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991392598,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:52.598805+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991392598,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.01292,\"method\":\"userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:29:52.598852+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991392598,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:52.730929+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991392730,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":136.50144,\"method\":\"authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:29:52.730990+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991392730,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:52.743789+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991392743,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":144.835861,\"method\":\"authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:29:52.743873+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991392743,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:30:20.504548+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991420504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2911830016,\"uptime\":1811149.81,\"totalMem\":4018155520,\"loadavg\":[0.06,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23939420,\"nice\":13940,\"sys\":3489660,\"idle\":1777203640,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23844300,\"nice\":13830,\"sys\":3504610,\"idle\":1777427290,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":21,\"num\":6235,\"sum\":59521}}}"}
2025-03-14T22:30:20.504659+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991420504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:32:20.450683+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991540450,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":72.628988,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:32:20.450798+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991540450,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:32:20.504471+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991540504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2910597120,\"uptime\":1811269.81,\"totalMem\":4018155520,\"loadavg\":[0,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23940430,\"nice\":13940,\"sys\":3489820,\"idle\":1777321980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23845290,\"nice\":13830,\"sys\":3504730,\"idle\":1777545670,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6133,\"sum\":59576}}}"}
2025-03-14T22:32:20.504593+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991540504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:35:20.504575+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991720504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2910076928,\"uptime\":1811449.81,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23941900,\"nice\":13940,\"sys\":3490000,\"idle\":1777499550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23846550,\"nice\":13830,\"sys\":3504990,\"idle\":1777723370,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6121,\"sum\":59587}}}"}
2025-03-14T22:35:20.504709+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991720504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:36:20.504543+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991780504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2909855744,\"uptime\":1811509.81,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23942320,\"nice\":13940,\"sys\":3490080,\"idle\":1777558680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23846930,\"nice\":13830,\"sys\":3505060,\"idle\":1777782630,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":7943,\"sum\":59568}}}"}
2025-03-14T22:36:20.504645+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991780504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:39:49.336459+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991989336,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":143.931671,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:39:49.336513+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991989336,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:40:20.504574+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992020504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2909855744,\"uptime\":1811749.81,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23944350,\"nice\":13940,\"sys\":3490370,\"idle\":1777795450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23848870,\"nice\":13830,\"sys\":3505370,\"idle\":1778019460,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6179,\"sum\":59570}}}"}
2025-03-14T22:40:20.504712+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992020504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:41:20.504581+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992080504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2910019584,\"uptime\":1811809.81,\"totalMem\":4018155520,\"loadavg\":[0.16,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23945180,\"nice\":13940,\"sys\":3490450,\"idle\":1777854570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23849370,\"nice\":13830,\"sys\":3505490,\"idle\":1778078630,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6128,\"sum\":59581}}}"}
2025-03-14T22:41:20.504686+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992080504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:42:20.504558+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992140504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2910023680,\"uptime\":1811869.81,\"totalMem\":4018155520,\"loadavg\":[0.06,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23945960,\"nice\":13940,\"sys\":3490560,\"idle\":1777913700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23849920,\"nice\":13830,\"sys\":3505560,\"idle\":1778137850,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6123,\"sum\":59589}}}"}
2025-03-14T22:42:20.504634+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992140504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:43:20.504570+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992200504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2903216128,\"uptime\":1811929.81,\"totalMem\":4018155520,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23946780,\"nice\":13940,\"sys\":3490690,\"idle\":1777972510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23850720,\"nice\":13830,\"sys\":3505700,\"idle\":1778196710,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6098,\"sum\":59594}}}"}
2025-03-14T22:43:20.504709+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992200504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:44:20.504565+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992260504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2895958016,\"uptime\":1811989.81,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23947220,\"nice\":13940,\"sys\":3490780,\"idle\":1778031710,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23851190,\"nice\":13830,\"sys\":3505770,\"idle\":1778255800,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6136,\"sum\":59580}}}"}
2025-03-14T22:44:20.504690+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992260504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:44:35.349712+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992275349,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:44:35.350141+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992275350,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='undefined'"}
2025-03-14T22:44:35.350229+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992275350,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:44:35.339Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"duration\":\"15 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR was paged due to high APT on ita28. Investigation is underway to identify a path to green. CAPE will be paged to assist.\",\"sentAt\":\"2025-03-14T22:44:35.033Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"34322b2f-bcb3-43bf-8416-818d3302dbf2\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"duration\":\"15 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR was paged due to high APT on ita28. Investigation is underway to identify a path to green. CAPE will be paged to assist.\",\"sentAt\":\"2025-03-14T22:44:35.033Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"eb73ec7d-aec7-cbb3-c4be-79fe4edf43e9\",\"client\":\"icc-slack-app\"}"}
2025-03-14T22:44:35.350231+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992275350,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T22:44:35.350272+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992275350,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T22:44:35.355561+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992275350,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:44:35.355572+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992275350,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:44:35.339Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"duration\":\"15 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR was paged due to high APT on ita28. Investigation is underway to identify a path to green. CAPE will be paged to assist.\",\"sentAt\":\"2025-03-14T22:44:35.033Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"34322b2f-bcb3-43bf-8416-818d3302dbf2\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"duration\":\"15 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR was paged due to high APT on ita28. Investigation is underway to identify a path to green. CAPE will be paged to assist.\",\"sentAt\":\"2025-03-14T22:44:35.033Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"eb73ec7d-aec7-cbb3-c4be-79fe4edf43e9\",\"client\":\"icc-slack-app\"}"}
2025-03-14T22:44:35.355572+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992275350,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-request]"}
2025-03-14T22:44:35.355576+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992275350,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-internal-comms-request]: {\"createdAt\":\"2025-03-14T22:44:35.339Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"duration\":\"15 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR was paged due to high APT on ita28. Investigation is underway to identify a path to green. CAPE will be paged to assist.\",\"sentAt\":\"2025-03-14T22:44:35.033Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"34322b2f-bcb3-43bf-8416-818d3302dbf2\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"duration\":\"15 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR was paged due to high APT on ita28. Investigation is underway to identify a path to green. CAPE will be paged to assist.\",\"sentAt\":\"2025-03-14T22:44:35.033Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"eb73ec7d-aec7-cbb3-c4be-79fe4edf43e9\",\"client\":\"icc-slack-app\"}"}
2025-03-14T22:44:36.849932+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992276849,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:44:36.850216+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992276850,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='undefined'"}
2025-03-14T22:44:36.850312+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992276850,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:44:36.131Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"34322b2f-bcb3-43bf-8416-818d3302dbf2\",\"sequenceNumber\":1}}"}
2025-03-14T22:44:36.850315+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992276850,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T22:44:36.850376+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992276850,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T22:44:36.850472+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992276850,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:44:36.850554+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992276850,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:44:36.131Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"34322b2f-bcb3-43bf-8416-818d3302dbf2\",\"sequenceNumber\":1}}"}
2025-03-14T22:44:36.850557+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992276850,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-response]"}
2025-03-14T22:44:36.850569+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741992276850,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-internal-comms-response]"}
2025-03-14T22:44:46.296272+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992286296,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:44:46.296607+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992286296,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='undefined'"}
2025-03-14T22:44:46.296634+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992286296,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:44:46.287Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"34322b2f-bcb3-43bf-8416-818d3302dbf2\",\"sequenceNumber\":1}}"}
2025-03-14T22:44:46.296691+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992286296,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T22:44:46.296711+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992286296,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T22:44:46.296933+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992286296,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:44:46.296939+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992286296,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:44:46.287Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"34322b2f-bcb3-43bf-8416-818d3302dbf2\",\"sequenceNumber\":1}}"}
2025-03-14T22:44:46.296940+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992286296,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-response]"}
2025-03-14T22:44:46.296941+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741992286296,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-internal-comms-response]"}
2025-03-14T22:45:11.672768+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992311672,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:45:11.673292+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992311673,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='undefined'"}
2025-03-14T22:45:11.673388+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992311673,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:45:11.663Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"id\":\"fab9b215-fcd7-487e-b6a5-e1a0d3f96921\",\"serviceId\":\"P25VK5X\",\"serviceName\":\"GUS: CAPE Incident Escalation\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/P25VK5X\",\"responderName\":\"manish anand\",\"responderId\":\"P0YQICW\",\"responderLink\":\"https://salesforce.pagerduty.com/users/P0YQICW\",\"incidentNumber\":\"14014301\",\"incidentTitle\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\nSeverity: Sev2\\nSlack Channel: #icc-73035802\\nBridge URL: https://meet.google.com/oms-esob-eoa\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\\nAdditional Details: \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q007Y9U9HRDQNL\",\"success\":true,\"pageTimestamp\":\"2025-03-14T22:45:11.596Z\",\"pdData\":{\"incident\":{\"incident_number\":14014301,\"title\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"created_at\":\"2025-03-14T22:45:11Z\",\"updated_at\":\"2025-03-14T22:45:11Z\",\"status\":\"triggered\",\"incident_key\":\"2e32fb6f9ea04ced9f35c87b950247ec\",\"service\":{\"id\":\"P25VK5X\",\"type\":\"service_reference\",\"summary\":\"GUS: CAPE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/P25VK5X\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/P25VK5X\"},\"assignments\":[{\"at\":\"2025-03-14T22:45:11Z\",\"assignee\":{\"id\":\"P0YQICW\",\"type\":\"user_reference\",\"summary\":\"manish anand\",\"self\":\"https://api.pagerduty.com/users/P0YQICW\",\"html_url\":\"https://salesforce.pagerduty.com/users/P0YQICW\"}},{\"at\":\"2025-03-14T22:45:11Z\",\"assignee\":{\"id\":\"P25M844\",\"type\":\"user_reference\",\"summary\":\"Eder Zechim\",\"self\":\"https://api.pagerduty.com/users/P25M844\",\"html_url\":\"https://salesforce.pagerduty.com/users/P25M844\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T22:45:11Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"R8ZDKXQUHULQPRQERZF0IX3TV2\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/R8ZDKXQUHULQPRQERZF0IX3TV2\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q007Y9U9HRDQNL/log_entries/R8ZDKXQUHULQPRQERZF0IX3TV2\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"PYDYEWP\",\"type\":\"escalation_policy_reference\",\"summary\":\"CAPE EP\",\"self\":\"https://api.pagerduty.com/escalation_policies/PYDYEWP\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/PYDYEWP\"},\"teams\":[{\"id\":\"P4TEPEY\",\"type\":\"team_reference\",\"summary\":\"GUS: CAPE\",\"self\":\"https://api.pagerduty.com/teams/P4TEPEY\",\"html_url\":\"https://salesforce.pagerduty.com/teams/P4TEPEY\"}],\"impacted_services\":[{\"id\":\"P25VK5X\",\"type\":\"service_reference\",\"summary\":\"GUS: CAPE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/P25VK5X\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/P25VK5X\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T22:55:11Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"P25VK5X\",\"type\":\"service_reference\",\"summary\":\"GUS: CAPE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/P25VK5X\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/P25VK5X\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q007Y9U9HRDQNL\",\"type\":\"incident\",\"summary\":\"[#14014301] Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"self\":\"https://api.pagerduty.com/incidents/Q007Y9U9HRDQNL\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q007Y9U9HRDQNL\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\nSeverity: Sev2\\nSlack Channel: #icc-73035802\\nBridge URL: https://meet.google.com/oms-esob-eoa\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\\nAdditional Details: \"}}},\"responderEmail\":\"manish.anand@salesforce.com\"}}"}
2025-03-14T22:45:11.673388+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992311673,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"}
2025-03-14T22:45:11.673411+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992311673,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"}
2025-03-14T22:45:11.673530+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992311673,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:45:11.673636+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992311673,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:45:11.663Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"id\":\"fab9b215-fcd7-487e-b6a5-e1a0d3f96921\",\"serviceId\":\"P25VK5X\",\"serviceName\":\"GUS: CAPE Incident Escalation\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/P25VK5X\",\"responderName\":\"manish anand\",\"responderId\":\"P0YQICW\",\"responderLink\":\"https://salesforce.pagerduty.com/users/P0YQICW\",\"incidentNumber\":\"14014301\",\"incidentTitle\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\nSeverity: Sev2\\nSlack Channel: #icc-73035802\\nBridge URL: https://meet.google.com/oms-esob-eoa\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\\nAdditional Details: \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q007Y9U9HRDQNL\",\"success\":true,\"pageTimestamp\":\"2025-03-14T22:45:11.596Z\",\"pdData\":{\"incident\":{\"incident_number\":14014301,\"title\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"created_at\":\"2025-03-14T22:45:11Z\",\"updated_at\":\"2025-03-14T22:45:11Z\",\"status\":\"triggered\",\"incident_key\":\"2e32fb6f9ea04ced9f35c87b950247ec\",\"service\":{\"id\":\"P25VK5X\",\"type\":\"service_reference\",\"summary\":\"GUS: CAPE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/P25VK5X\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/P25VK5X\"},\"assignments\":[{\"at\":\"2025-03-14T22:45:11Z\",\"assignee\":{\"id\":\"P0YQICW\",\"type\":\"user_reference\",\"summary\":\"manish anand\",\"self\":\"https://api.pagerduty.com/users/P0YQICW\",\"html_url\":\"https://salesforce.pagerduty.com/users/P0YQICW\"}},{\"at\":\"2025-03-14T22:45:11Z\",\"assignee\":{\"id\":\"P25M844\",\"type\":\"user_reference\",\"summary\":\"Eder Zechim\",\"self\":\"https://api.pagerduty.com/users/P25M844\",\"html_url\":\"https://salesforce.pagerduty.com/users/P25M844\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T22:45:11Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"R8ZDKXQUHULQPRQERZF0IX3TV2\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/R8ZDKXQUHULQPRQERZF0IX3TV2\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q007Y9U9HRDQNL/log_entries/R8ZDKXQUHULQPRQERZF0IX3TV2\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"PYDYEWP\",\"type\":\"escalation_policy_reference\",\"summary\":\"CAPE EP\",\"self\":\"https://api.pagerduty.com/escalation_policies/PYDYEWP\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/PYDYEWP\"},\"teams\":[{\"id\":\"P4TEPEY\",\"type\":\"team_reference\",\"summary\":\"GUS: CAPE\",\"self\":\"https://api.pagerduty.com/teams/P4TEPEY\",\"html_url\":\"https://salesforce.pagerduty.com/teams/P4TEPEY\"}],\"impacted_services\":[{\"id\":\"P25VK5X\",\"type\":\"service_reference\",\"summary\":\"GUS: CAPE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/P25VK5X\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/P25VK5X\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T22:55:11Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"P25VK5X\",\"type\":\"service_reference\",\"summary\":\"GUS: CAPE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/P25VK5X\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/P25VK5X\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q007Y9U9HRDQNL\",\"type\":\"incident\",\"summary\":\"[#14014301] Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"self\":\"https://api.pagerduty.com/incidents/Q007Y9U9HRDQNL\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q007Y9U9HRDQNL\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\nSeverity: Sev2\\nSlack Channel: #icc-73035802\\nBridge URL: https://meet.google.com/oms-esob-eoa\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\\nAdditional Details: \"}}},\"responderEmail\":\"manish.anand@salesforce.com\"}}"}
2025-03-14T22:45:11.673637+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992311673,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-page-response]"}
2025-03-14T22:45:11.673637+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741992311673,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-page-response]"}
2025-03-14T22:45:11.705510+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992311705,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:45:11.705664+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992311705,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='undefined'"}
2025-03-14T22:45:11.705708+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992311705,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:45:11.697Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"users\":[\"WAQM5NCFJ\"]}}"}
2025-03-14T22:45:11.705773+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992311705,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"}
2025-03-14T22:45:11.705832+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992311705,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"}
2025-03-14T22:45:11.705948+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992311705,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:45:11.705950+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992311705,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:45:11.697Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"users\":[\"WAQM5NCFJ\"]}}"}
2025-03-14T22:45:11.705950+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992311705,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-slack-channel-invite-users]"}
2025-03-14T22:45:11.706015+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992311705,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident invite notification for [icc-slack-channel-invite-users]: {\"createdAt\":\"2025-03-14T22:45:11.697Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"users\":[\"WAQM5NCFJ\"]}}"}
2025-03-14T22:45:11.706016+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992311705,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Could not invite incident commander from event"}
2025-03-14T22:45:11.706016+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992311705,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Inviting Slack users"}
2025-03-14T22:45:12.045683+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992312045,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"successfully invited WAQM5NCFJ to channel C08HDBF5E3Z"}
2025-03-14T22:45:12.045687+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992312045,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Inviting Slack bots"}
2025-03-14T22:45:12.045688+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992312045,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No channels found in icc-slack-channel-invite-users event: {\"createdAt\":\"2025-03-14T22:45:11.697Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"users\":[\"WAQM5NCFJ\"]}}"}
2025-03-14T22:45:20.504587+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992320504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2895560704,\"uptime\":1812049.81,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23947760,\"nice\":13940,\"sys\":3490900,\"idle\":1778090760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23851700,\"nice\":13830,\"sys\":3505870,\"idle\":1778314840,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6186,\"sum\":59562}}}"}
2025-03-14T22:45:20.504712+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992320504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:46:02.254421+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992362254,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.006887,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:46:02.254544+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992362254,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:46:02.408906+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992362408,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":154.229514,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:46:02.408978+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992362408,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:46:02.489860+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992362489,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":80.727013,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:46:02.490483+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992362490,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:46:45.828778+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992405828,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":355.324576,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:46:45.828898+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992405828,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:48:20.504553+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992500504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2890977280,\"uptime\":1812229.81,\"totalMem\":4018155520,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23948980,\"nice\":13940,\"sys\":3491140,\"idle\":1778268440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23853080,\"nice\":13830,\"sys\":3506110,\"idle\":1778492210,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6103,\"sum\":59596}}}"}
2025-03-14T22:48:20.504695+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992500504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:48:54.210403+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992534210,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T22:48:54.211893+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992534211,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-14T22:50:20.504595+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992620504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2888908800,\"uptime\":1812349.81,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23949900,\"nice\":13940,\"sys\":3491290,\"idle\":1778386910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23853880,\"nice\":13830,\"sys\":3506250,\"idle\":1778610430,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6097,\"sum\":59595}}}"}
2025-03-14T22:50:20.504753+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992620504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:53:55.221078+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992835220,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T22:53:55.222694+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992835222,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-14T22:55:20.508645+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992920508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2888552448,\"uptime\":1812649.82,\"totalMem\":4018155520,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23952490,\"nice\":13940,\"sys\":3491680,\"idle\":1778682850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23856540,\"nice\":13830,\"sys\":3506610,\"idle\":1778906190,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6440,\"sum\":59574}}}"}
2025-03-14T22:55:20.508811+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992920508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:58:20.508586+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741993100508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2887802880,\"uptime\":1812829.82,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23954360,\"nice\":13940,\"sys\":3491920,\"idle\":1778860250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23858100,\"nice\":13830,\"sys\":3506800,\"idle\":1779083880,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6103,\"sum\":59593}}}"}
2025-03-14T22:58:20.508700+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993100508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:58:56.237946+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993136237,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T22:58:56.239915+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993136239,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:00:20.092604+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741993220092,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008252,\"method\":\"BoltAction.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:00:20.092756+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993220092,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:00:20.255383+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741993220255,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":162.450533,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:00:20.255563+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993220255,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:00:20.256048+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741993220255,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.136916,\"method\":\"BoltCommand.parseSubcommandMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:00:20.256216+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993220256,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:00:20.328489+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741993220328,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":72.066145,\"method\":\"BoltInteraction.incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:00:20.328533+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993220328,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:00:20.328756+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741993220328,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.003403,\"method\":\"BoltCommandIncidentReqd.rejectIfClosedMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:00:20.328831+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993220328,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:00:20.329187+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741993220329,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.183997,\"method\":\"BoltCommand.ackFirstMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:00:20.329246+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993220329,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:01:20.508574+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741993280508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2887348224,\"uptime\":1813009.82,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23955770,\"nice\":13940,\"sys\":3492170,\"idle\":1779037700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23859780,\"nice\":13830,\"sys\":3507050,\"idle\":1779261340,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6104,\"sum\":59593}}}"}
2025-03-14T23:01:20.508732+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993280508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:04:20.508589+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741993460508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2887856128,\"uptime\":1813189.82,\"totalMem\":4018155520,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23957130,\"nice\":13940,\"sys\":3492430,\"idle\":1779215310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23862110,\"nice\":13830,\"sys\":3507310,\"idle\":1779438810,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6112,\"sum\":59594}}}"}
2025-03-14T23:04:20.508671+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993460508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:07:20.508567+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741993640508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2887929856,\"uptime\":1813369.82,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23958660,\"nice\":13940,\"sys\":3492670,\"idle\":1779392700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23863390,\"nice\":13830,\"sys\":3507550,\"idle\":1779616360,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6097,\"sum\":59594}}}"}
2025-03-14T23:07:20.508710+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993640508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:09:20.508575+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741993760508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2888081408,\"uptime\":1813489.82,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23959790,\"nice\":13940,\"sys\":3492820,\"idle\":1779511040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23864730,\"nice\":13830,\"sys\":3507680,\"idle\":1779734750,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6117,\"sum\":59592}}}"}
2025-03-14T23:09:20.508743+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993760508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:11:20.508611+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741993880508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2888478720,\"uptime\":1813609.82,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23960750,\"nice\":13940,\"sys\":3493020,\"idle\":1779629420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23865710,\"nice\":13830,\"sys\":3507860,\"idle\":1779853000,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":22,\"num\":6104,\"sum\":59595}}}"}
2025-03-14T23:11:20.508696+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993880508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:16:20.508582+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994180508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2904842240,\"uptime\":1813909.82,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23963300,\"nice\":13940,\"sys\":3493520,\"idle\":1779924920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23868500,\"nice\":13830,\"sys\":3508290,\"idle\":1780148530,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6101,\"sum\":59617}}}"}
2025-03-14T23:16:20.508738+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994180508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:18:20.508591+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994300508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2903531520,\"uptime\":1814029.82,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23964240,\"nice\":13940,\"sys\":3493740,\"idle\":1780043230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23869290,\"nice\":13830,\"sys\":3508500,\"idle\":1780266850,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6104,\"sum\":59611}}}"}
2025-03-14T23:18:20.508704+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994300508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:20.508579+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994600508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2889121792,\"uptime\":1814329.82,\"totalMem\":4018155520,\"loadavg\":[0.11,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23967820,\"nice\":13940,\"sys\":3494300,\"idle\":1780338510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23873020,\"nice\":13830,\"sys\":3509170,\"idle\":1780562160,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6107,\"sum\":59613}}}"}
2025-03-14T23:23:20.508685+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994600508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:38.025836+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994618025,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:38.025962+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994618025,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T23:23:38.025987+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994618025,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:37.561Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:23:37.561Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"}
2025-03-14T23:23:38.026002+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994618025,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T23:23:38.026078+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994618026,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T23:23:38.026193+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994618026,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:38.026206+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994618026,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:23:37.561Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:23:37.561Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"}
2025-03-14T23:23:38.026210+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994618026,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T23:23:38.026263+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994618026,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T23:23:37.561Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:23:37.561Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"}
2025-03-14T23:23:57.263665+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637263,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:57.263901+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637263,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='undefined'"}
2025-03-14T23:23:57.263946+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637263,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:57.254Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:23:37.561Z\"},\"eventObj\":[{\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TuDhMYAV\"}],\"requestId\":\"d4ee0ffa-0ae6-695d-cbef-972b338b5902\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:57.263947+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637263,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"}
2025-03-14T23:23:57.264009+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637263,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"}
2025-03-14T23:23:57.264344+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:57.264346+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:23:57.254Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:23:37.561Z\"},\"eventObj\":[{\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TuDhMYAV\"}],\"requestId\":\"d4ee0ffa-0ae6-695d-cbef-972b338b5902\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:57.264346+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-to-cis-request]"}
2025-03-14T23:23:57.264347+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-incident-to-cis-request]"}
2025-03-14T23:23:57.264348+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:57.271189+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-update-response' for consumer group='undefined'"}
2025-03-14T23:23:57.271194+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:57.256Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:23:37.561Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:57.184Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T23:23:56.900Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}],\"requestId\":\"d4ee0ffa-0ae6-695d-cbef-972b338b5902\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:57.271195+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-update-response\"}}"}
2025-03-14T23:23:57.271198+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-update-response\"}}"}
2025-03-14T23:23:57.271198+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:57.271199+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:23:57.256Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:23:37.561Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:57.184Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T23:23:56.900Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}],\"requestId\":\"d4ee0ffa-0ae6-695d-cbef-972b338b5902\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:57.271199+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-ctc-lock-update-response]"}
2025-03-14T23:23:57.271201+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-ctc-lock-update-response]"}
2025-03-14T23:23:57.271203+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:57.271203+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-release-request' for consumer group='undefined'"}
2025-03-14T23:23:57.271203+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:57.257Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:23:37.561Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T23:23:56.900Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}],\"requestId\":\"d4ee0ffa-0ae6-695d-cbef-972b338b5902\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:57.271204+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-release-request\"}}"}
2025-03-14T23:23:57.271205+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-release-request\"}}"}
2025-03-14T23:23:57.271205+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:57.271206+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:23:57.257Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:23:37.561Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T22:29:25.336Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-14T22:29:23.095Z\",\"modifiedAt\":\"2025-03-14T23:23:56.900Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}],\"requestId\":\"d4ee0ffa-0ae6-695d-cbef-972b338b5902\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:57.271206+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-ctc-lock-release-request]"}
2025-03-14T23:23:57.271206+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741994637264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-ctc-lock-release-request]"}
2025-03-14T23:23:57.271207+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637265,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:57.271207+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637265,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='undefined'"}
2025-03-14T23:23:57.271209+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637265,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:57.009Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:23:37.561Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"category\":[\"\",\"Capacity\"],\"rootCause\":[\"\",\"Capacity\"]},\"requestId\":\"d4ee0ffa-0ae6-695d-cbef-972b338b5902\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:57.271210+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637265,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"}
2025-03-14T23:23:57.271210+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637265,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"}
2025-03-14T23:23:57.271210+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637265,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:57.271211+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637265,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:23:57.009Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:23:37.561Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"category\":[\"\",\"Capacity\"],\"rootCause\":[\"\",\"Capacity\"]},\"requestId\":\"d4ee0ffa-0ae6-695d-cbef-972b338b5902\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:57.271211+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637265,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-resolved]"}
2025-03-14T23:23:57.271212+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637265,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident resolved notification for [icc-incident-resolved]: {\"createdAt\":\"2025-03-14T23:23:57.009Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:23:37.561Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"category\":[\"\",\"Capacity\"],\"rootCause\":[\"\",\"Capacity\"]},\"requestId\":\"d4ee0ffa-0ae6-695d-cbef-972b338b5902\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:57.304882+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637304,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:57.304972+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637304,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='undefined'"}
2025-03-14T23:23:57.304975+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637304,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"timestamp\":\"2025-03-14T23:23:57.255Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}"}
2025-03-14T23:23:57.305000+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637304,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"}
2025-03-14T23:23:57.305057+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637305,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"}
2025-03-14T23:23:57.305136+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637305,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:57.305165+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637305,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"timestamp\":\"2025-03-14T23:23:57.255Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}"}
2025-03-14T23:23:57.305184+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637305,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-report-generic-data]"}
2025-03-14T23:23:57.305206+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741994637305,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-report-generic-data]"}
2025-03-14T23:23:57.460879+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637460,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident resolved message to Slack."}
2025-03-14T23:23:57.460971+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637460,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08HDBF5E3Z\",\"ts\":\"1741994637.386819\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741994637.386819\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"<@U02NP5RGQQ7> resolved the incident. Would you also like to send a TCE?\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"attachments\":[{\"id\":1,\"blocks\":[{\"type\":\"section\",\"block_id\":\"SlyMh\",\"fields\":[{\"type\":\"mrkdwn\",\"text\":\"*Status*:\\nResolved\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Category*:\\nCapacity\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Root Cause*:\\nCapacity\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Origin*:\\nAlert\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Origin Reference URL*:\\n<https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O>\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impact*:\\nPerformance Degradation\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impacted Clouds*:\\nCore Live on Falcon\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impact Start Time*:\\n<!date^1741989420^{date_num} at {time_long} UTC|2025-03-14  9:57 PM  UTC>\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impact End Time*:\\n<!date^1741991040^{date_num} at {time_long} UTC|2025-03-14  10:24 PM  UTC>\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Detected Time*:\\n<!date^1741991040^{date_num} at {time_long} UTC|2025-03-14  10:24 PM  UTC>\",\"verbatim\":false}]},{\"type\":\"section\",\"block_id\":\"QJ0ly\",\"fields\":[{\"type\":\"mrkdwn\",\"text\":\"*Origin USD Service or Feature*:\\n\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impacted USD Services or Features*:\\n\",\"verbatim\":false}]},{\"type\":\"actions\",\"block_id\":\"hMzBd\",\"elements\":[{\"type\":\"button\",\"action_id\":\"internal-comms-action-new\",\"text\":{\"type\":\"plain_text\",\"text\":\"Send TCE\",\"emoji\":true},\"style\":\"primary\",\"value\":\"TCE\"},{\"type\":\"button\",\"action_id\":\"action-mark-in-progress\",\"text\":{\"type\":\"plain_text\",\"text\":\"Mark in Progress\",\"emoji\":true},\"style\":\"primary\",\"value\":\"mark-in-progress\"},{\"type\":\"button\",\"action_id\":\"incident-resolve-close-action-resolve\",\"text\":{\"type\":\"plain_text\",\"text\":\"Update Resolve Fields\",\"emoji\":true},\"style\":\"primary\",\"value\":\"resolve\"},{\"type\":\"button\",\"action_id\":\"incident-resolve-close-action-summary\",\"text\":{\"type\":\"plain_text\",\"text\":\"Close Incident\",\"emoji\":true},\"style\":\"primary\",\"value\":\"close\"}]}],\"color\":\"#009FE2\",\"fallback\":\"Show resolved incident details\"}],\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"T18h\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"user\",\"user_id\":\"U02NP5RGQQ7\"},{\"type\":\"text\",\"text\":\" resolved the incident. Would you also like to send a TCE?\"}]}]}],\"language\":{\"locale\":\"en-US\",\"is_reliable\":true}},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T23:24:01.264039+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994641263,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T23:24:01.265578+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994641265,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:24:01.375922+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994641375,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","isExtended":true,"useExtended":true}
2025-03-14T23:24:57.396676+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994697396,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posting comm to external slack channel C05T2A3C319 - comm: {\"sequenceNumber\":2,\"severity\":\"Sev3\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/oms-esob-eoa\",\"sentBySlackUserId\":\"U02NP5RGQQ7\",\"sentBy\":\"Dominick Blue\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"duration\":\"27 minutes\",\"incidentCommander\":\"Nikita Aggarwal\",\"incidentCommanderSlackUserId\":\"U03NM0MKSNQ\",\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"team\":\"Site Reliability\",\"content\":\"SR got alert about high APTs and perf degradation of the instance ita28 and upon investigation it is identified that the cause is user activity. An outbound email has been send to Support to notify them the activity is being performed that is impacting the performance of the instance. This cell is a single org cell.\",\"sentAt\":\"2025-03-14T23:24:56.623Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]}"}
2025-03-14T23:24:57.598302+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994697598,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"[IccKafkaProducer.produceInternalCommsSentEvent] Publishing internal comms delivery status: {\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"7b65956b-2cc6-47da-8b3e-419f5579f88d\",\"sequenceNumber\":2}"}
2025-03-14T23:24:57.598406+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994697598,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-internal-comms-response - undefined"}
2025-03-14T23:24:57.598480+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994697598,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T23:24:57.598594+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994697598,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T23:24:57.598758+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994697598,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:24:57.598971+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994697598,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to topic 'incident': {\"createdAt\":\"2025-03-14T23:24:57.598Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"7b65956b-2cc6-47da-8b3e-419f5579f88d\",\"sequenceNumber\":2}}"}
2025-03-14T23:24:57.599919+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994697599,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"}
2025-03-14T23:24:57.599997+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994697599,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-internal-comms-response - undefined"}
2025-03-14T23:24:57.600076+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994697600,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"1.1631729998625815\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T23:24:57.600177+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994697600,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"1.1631729998625815\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T23:24:57.600323+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994697600,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:24:57.610116+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994697610,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:24:57.610419+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994697610,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='undefined'"}
2025-03-14T23:24:57.610521+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994697610,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:24:57.598Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"7b65956b-2cc6-47da-8b3e-419f5579f88d\",\"sequenceNumber\":2}}"}
2025-03-14T23:24:57.610566+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994697610,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T23:24:57.610634+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994697610,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T23:24:57.610708+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994697610,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:24:57.610811+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994697610,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:24:57.598Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"7b65956b-2cc6-47da-8b3e-419f5579f88d\",\"sequenceNumber\":2}}"}
2025-03-14T23:24:57.610816+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994697610,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-response]"}
2025-03-14T23:24:57.610816+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741994697610,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-internal-comms-response]"}
2025-03-14T23:25:20.512568+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994720512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2887536640,\"uptime\":1814449.82,\"totalMem\":4018155520,\"loadavg\":[0.04,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23968880,\"nice\":13940,\"sys\":3494520,\"idle\":1780456570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23873930,\"nice\":13830,\"sys\":3509330,\"idle\":1780680460,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6121,\"sum\":59603}}}"}
2025-03-14T23:25:20.512716+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994720512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:30:17.981018+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995017980,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident closed message to Slack."}
2025-03-14T23:30:17.981111+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995017981,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08HDBF5E3Z\",\"ts\":\"1741995017.912709\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741995017.912709\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"ICC is in the final stages of handling the incident - just a little more patience, and we’ll be good to go! :smile::+1:\\nIn the meantime, here are the closing details:\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"attachments\":[{\"id\":1,\"blocks\":[{\"type\":\"section\",\"block_id\":\"hPj5v\",\"fields\":[{\"type\":\"mrkdwn\",\"text\":\"*Product Tag*:\\n<https://gus.my.salesforce.com/a1aEE000000iuXxYAI|CAPE - APT>\",\"verbatim\":true},{\"type\":\"mrkdwn\",\"text\":\"*Proximate Cause*:\\nSelf-impacting due to long running jobs\",\"verbatim\":true},{\"type\":\"mrkdwn\",\"text\":\"*Customer Experience*:\\nPerformance degradation\",\"verbatim\":true},{\"type\":\"mrkdwn\",\"text\":\"*Immediate Resolution*:\\nThis was a self-impacting issue that was self-resolving.\",\"verbatim\":true},{\"type\":\"mrkdwn\",\"text\":\"*AAR Questions*:\\n1. How do we limit the alerts we receive do to a self-impacting issue like this?\",\"verbatim\":true}]}],\"color\":\"#009FE2\",\"fallback\":\"[no preview available]\"}],\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"GV/2R\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"text\",\"text\":\"ICC is in the final stages of handling the incident - just a little more patience, and we’ll be good to go! \"},{\"type\":\"emoji\",\"name\":\"smile\",\"unicode\":\"1f604\"},{\"type\":\"emoji\",\"name\":\"+1\",\"unicode\":\"1f44d\"},{\"type\":\"text\",\"text\":\"\\nIn the meantime, here are the closing details:\"}]}]}],\"language\":{\"locale\":\"en-US\",\"is_reliable\":true}},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T23:30:20.512594+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995020512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2901192704,\"uptime\":1814749.82,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23971280,\"nice\":13940,\"sys\":3494920,\"idle\":1780752180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23876060,\"nice\":13830,\"sys\":3509800,\"idle\":1780976410,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6121,\"sum\":59602}}}"}
2025-03-14T23:30:20.512719+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995020512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:30:23.181625+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995023181,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:30:23.181757+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995023181,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T23:30:23.181771+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995023181,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:30:23.130Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T23:30:23.130Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"}
2025-03-14T23:30:23.181794+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995023181,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T23:30:23.181848+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995023181,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T23:30:23.181951+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995023181,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:30:23.181970+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995023181,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:30:23.130Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T23:30:23.130Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"}
2025-03-14T23:30:23.181996+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995023181,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T23:30:23.182016+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995023181,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T23:30:23.130Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T23:30:23.130Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"}
2025-03-14T23:30:27.877625+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995027877,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:30:27.877721+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995027877,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='undefined'"}
2025-03-14T23:30:27.877722+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995027877,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"}"}
2025-03-14T23:30:27.877757+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995027877,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T23:30:27.877798+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995027877,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T23:30:27.877913+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995027877,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:30:27.877913+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995027877,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"locks\":[],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"}"}
2025-03-14T23:30:27.877932+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995027877,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-ctc-lock-response]"}
2025-03-14T23:30:27.877933+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741995027877,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-ctc-lock-response]"}
2025-03-14T23:34:03.346455+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995243346,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T23:34:03.347804+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995243347,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:35:20.512608+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995320512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2908803072,\"uptime\":1815049.82,\"totalMem\":4018155520,\"loadavg\":[0.01,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23974740,\"nice\":13940,\"sys\":3495390,\"idle\":1781047790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23879320,\"nice\":13830,\"sys\":3510230,\"idle\":1781272040,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":43,\"num\":12917,\"sum\":59528}}}"}
2025-03-14T23:35:20.512867+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995320512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:36:01.862637+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995361862,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.019457,\"method\":\"BoltOptionsWithLocalCache.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:36:01.862759+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995361862,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:36:02.065431+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995362065,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":202.51153,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:36:02.065497+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995362065,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:36:02.068077+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995362067,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":2.441503,\"method\":\"GusTeamLookup.optionsListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:36:02.068110+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995362068,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:36:15.045656+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995375045,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.018249,\"method\":\"BoltOptionsWithLocalCache.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:36:15.045795+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995375045,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:36:15.197321+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995375197,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":151.393873,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:36:15.197380+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995375197,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:36:15.199000+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995375198,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":1.513959,\"method\":\"GusTeamLookup.optionsListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:36:15.199033+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995375199,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:39:20.512590+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995560512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2897031168,\"uptime\":1815289.82,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23977130,\"nice\":13940,\"sys\":3495680,\"idle\":1781284340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23881580,\"nice\":13830,\"sys\":3510570,\"idle\":1781508630,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":23,\"num\":6112,\"sum\":59603}}}"}
2025-03-14T23:39:20.512670+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995560512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:39:25.304056+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995565303,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":169.319203,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:39:25.304200+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995565304,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:05.757037+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995605756,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"IncidentsApi::createIncident, response: {\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"caseRecordId\":null,\"caseNumber\":null,\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"CustomerExternal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":null,\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"gusExportTimestamp\":null,\"team\":{\"createdAt\":\"2024-04-29T21:13:53.462Z\",\"modifiedAt\":\"2024-04-29T21:13:53.462Z\",\"createdBy\":{\"id\":\"ea55f9ac-1c16-4097-b3e5-c6785ec8c25b\",\"email\":\"tcornwall@salesforce.com\",\"active\":true,\"name\":\"Talia Cornwall\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006ewrBIAQ\",\"slackUserId\":\"U9C1ZGKUG\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-04-29T17:48:35.133Z\",\"modifiedAt\":\"2024-04-29T17:58:18.593Z\"},\"modifiedBy\":null,\"id\":\"474d12f3-e3ef-4533-9ffc-016ebbfd9c54\",\"externalId\":\"a00EE000008qhopYAA\",\"collaborators\":[{\"id\":\"ea55f9ac-1c16-4097-b3e5-c6785ec8c25b\",\"email\":\"tcornwall@salesforce.com\",\"active\":true,\"name\":\"Talia Cornwall\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006ewrBIAQ\",\"slackUserId\":\"U9C1ZGKUG\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-04-29T17:48:35.133Z\",\"modifiedAt\":\"2024-04-29T17:58:18.593Z\"}],\"config\":{\"createdAt\":\"2024-04-29T21:13:53.462Z\",\"modifiedAt\":\"2024-04-29T21:13:53.462Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"e0ac95d1-0e3c-43f6-95f6-30f8b2ceb95b\",\"createPermission\":\"TeamOnly\",\"specificPeople\":null,\"inviteUsers\":null,\"inviteChannels\":null,\"inviteBots\":[],\"comms\":null,\"tce\":null,\"can\":null,\"page\":null,\"channelType\":\"PUBLIC\",\"onCreateAction\":null,\"reminders\":[]},\"scrumTeam\":{\"sfid\":\"a00EE000008qhopYAA\",\"name\":\"AX DMC Public Content Experience\",\"active\":true,\"parentCloud\":\"Analytics Cloud\",\"cloud\":null,\"createdDate\":\"2021-10-14T19:51:48.000Z\",\"productOwner\":\"005EE000007E6EPYA0\",\"pagerDutyEscalationServiceUrl\":null,\"engineeringManager\":\"005B0000006exL6IAI\",\"publicSlackChannel\":\"https://salesforce-internal.slack.com/archives/C9F54KULU\",\"quipUrl\":null,\"distributionLists\":\"tab-dev-public-rivendell@salesforce.com\",\"pagerDutyPrimaryTeamUrl\":null,\"scrumMaster\":\"005B0000006exL6IAI\"},\"rules\":[],\"baseConfigJson\":null},\"slackChannel\":null,\"pages\":[],\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":null,\"rootCause\":null,\"bridge\":null,\"pageAcks\":[],\"workItem\":null,\"duplicateCaseNumber\":null,\"servicesImpacted\":[],\"closedAt\":null,\"quipDocLink\":null,\"engagedAt\":null,\"lastAttemptedForceExport\":null,\"lastExportStatus\":null,\"usdResources\":[]}"}
2025-03-14T23:40:05.764343+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995605764,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:05.764760+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995605764,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='undefined'"}
2025-03-14T23:40:05.764765+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995605764,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:05.605Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U01RPH2F117\",\"U024XRX1FFT\",\"U02CFL32BAS\",\"U012S04MTHV\",\"UNDTN00UC\"],\"channels\":[\"C9FTL4TH8\"],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"43f0c69c-c423-a298-a030-22c7d0318d6b\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:40:05.764765+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995605764,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"}
2025-03-14T23:40:05.764768+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995605764,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"}
2025-03-14T23:40:05.764770+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995605764,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:05.764772+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995605764,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:40:05.605Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U01RPH2F117\",\"U024XRX1FFT\",\"U02CFL32BAS\",\"U012S04MTHV\",\"UNDTN00UC\"],\"channels\":[\"C9FTL4TH8\"],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"43f0c69c-c423-a298-a030-22c7d0318d6b\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:40:05.764772+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995605764,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-created-without-slack-channel]"}
2025-03-14T23:40:05.764773+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741995605764,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-incident-created-without-slack-channel]"}
2025-03-14T23:40:07.912117+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995607911,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"successfully invited U01RPH2F117 to channel C08JGDFK0HE"}
2025-03-14T23:40:07.912122+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607911,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Removing commanders from slack users to invite"}
2025-03-14T23:40:07.912124+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607911,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Inviting Slack users"}
2025-03-14T23:40:08.698990+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995608698,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident invite message to channel:C9FTL4TH8"}
2025-03-14T23:40:08.699053+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995608699,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C9FTL4TH8\",\"ts\":\"1741995608.623109\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741995608.623109\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"<@U01RPH2F117> created a new Sev4 incident for team AX DMC Public Content Experience: Certain vizzes are not rendering for viewers\\nClick to join private incident channel <#C08JGDFK0HE> or contact <@U01RPH2F117> to request an invitation to the channel.\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"jqa9\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"user\",\"user_id\":\"U01RPH2F117\"},{\"type\":\"text\",\"text\":\" created a new Sev4 incident for team AX DMC Public Content Experience: Certain vizzes are not rendering for viewers\\nClick to join private incident channel \"},{\"type\":\"channel\",\"channel_id\":\"C08JGDFK0HE\"},{\"type\":\"text\",\"text\":\" or contact \"},{\"type\":\"user\",\"user_id\":\"U01RPH2F117\"},{\"type\":\"text\",\"text\":\" to request an invitation to the channel.\"}]}]}],\"language\":{\"locale\":\"en-US\",\"is_reliable\":true}},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T23:40:12.465390+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995612465,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:12.465554+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995612465,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T23:40:12.465586+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995612465,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:12.413Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T23:40:12.413Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"}
2025-03-14T23:40:12.465631+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995612465,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T23:40:12.465685+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995612465,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T23:40:12.465794+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995612465,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:12.465822+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995612465,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:40:12.413Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T23:40:12.413Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"}
2025-03-14T23:40:12.465832+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995612465,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T23:40:12.465880+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995612465,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T23:40:12.413Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T23:40:12.413Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"}
2025-03-14T23:40:13.921981+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995613921,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008135,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:40:13.922102+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995613922,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:14.062719+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995614062,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":140.459734,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:40:14.062778+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995614062,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:14.121379+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995614121,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":58.444369,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:40:14.121450+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995614121,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:14.135831+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995614135,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.006436,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:40:14.135891+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995614135,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:20.512611+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995620512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2898669568,\"uptime\":1815349.82,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23977710,\"nice\":13940,\"sys\":3495800,\"idle\":1781343330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23882250,\"nice\":13830,\"sys\":3510650,\"idle\":1781567600,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6222,\"sum\":59558}}}"}
2025-03-14T23:40:20.512797+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995620512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:29.991796+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995629991,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:29.992149+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995629992,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='undefined'"}
2025-03-14T23:40:29.992267+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995629992,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:29.850Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"73037460\",\"caseRecordId\":\"500EE00001TuHuiYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/79MmAhRhkxBH\",\"engagedAt\":\"2025-03-14T23:40:29.672Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:40:12.413Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T23:40:29.672Z\"]},\"requestId\":\"e05ad5dd-42a4-bdf5-f718-ab79c1b42ae7\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:40:29.992268+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995629992,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T23:40:29.992314+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995629992,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T23:40:29.992419+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995629992,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:29.992516+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995629992,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:40:29.850Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"73037460\",\"caseRecordId\":\"500EE00001TuHuiYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/79MmAhRhkxBH\",\"engagedAt\":\"2025-03-14T23:40:29.672Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:40:12.413Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T23:40:29.672Z\"]},\"requestId\":\"e05ad5dd-42a4-bdf5-f718-ab79c1b42ae7\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:40:29.992520+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995629992,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-updated]"}
2025-03-14T23:40:29.992605+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995629992,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident updated notification for [icc-incident-updated]: {\"createdAt\":\"2025-03-14T23:40:29.850Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"73037460\",\"caseRecordId\":\"500EE00001TuHuiYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/79MmAhRhkxBH\",\"engagedAt\":\"2025-03-14T23:40:29.672Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:40:12.413Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T23:40:29.672Z\"]},\"requestId\":\"e05ad5dd-42a4-bdf5-f718-ab79c1b42ae7\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:40:29.992746+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995629992,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Un-accounted for change for key engagedAt with changes: [\"\",\"2025-03-14T23:40:29.672Z\"] with incident payload {\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"73037460\",\"caseRecordId\":\"500EE00001TuHuiYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/79MmAhRhkxBH\",\"engagedAt\":\"2025-03-14T23:40:29.672Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:40:12.413Z\",\"usdResources\":[]}"}
2025-03-14T23:40:30.173377+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995630173,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident update message to Slack."}
2025-03-14T23:40:30.173379+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995630173,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08JGDFK0HE\",\"ts\":\"1741995630.103189\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741995630.103189\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"<@U01RPH2F117> updated status from *New* to *In Progress*. Let's get to work!\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"no3\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"user\",\"user_id\":\"U01RPH2F117\"},{\"type\":\"text\",\"text\":\" updated status from \"},{\"type\":\"text\",\"text\":\"New\",\"style\":{\"bold\":true}},{\"type\":\"text\",\"text\":\" to \"},{\"type\":\"text\",\"text\":\"In Progress\",\"style\":{\"bold\":true}},{\"type\":\"text\",\"text\":\". Let's get to work!\"}]}]}],\"language\":{\"locale\":\"en-US\",\"is_reliable\":true}},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T23:40:30.181234+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995630181,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident update message to Slack."}
2025-03-14T23:40:30.181280+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995630181,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08JGDFK0HE\",\"ts\":\"1741995630.109449\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741995630.109449\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"<@U01RPH2F117> just updated this incident:\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"attachments\":[{\"id\":1,\"blocks\":[{\"type\":\"section\",\"block_id\":\"bq8B1\",\"fields\":[{\"type\":\"mrkdwn\",\"text\":\"*Status*:\\nIn Progress\",\"verbatim\":false}]},{\"type\":\"actions\",\"block_id\":\"ryr74\",\"elements\":[{\"type\":\"button\",\"action_id\":\"action-show-details\",\"text\":{\"type\":\"plain_text\",\"text\":\"View Incident Details\",\"emoji\":true},\"style\":\"primary\"}]}],\"color\":\"#009FE2\",\"fallback\":\"Show updated attributes\"}],\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"4BHI\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"user\",\"user_id\":\"U01RPH2F117\"},{\"type\":\"text\",\"text\":\" just updated this incident:\"}]}]}]},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T23:40:35.061607+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995635061,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:35.061711+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995635061,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T23:40:35.061729+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995635061,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:35.009Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:40:35.009Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{}}"}
2025-03-14T23:40:35.061743+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995635061,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T23:40:35.061802+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995635061,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T23:40:35.061910+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995635061,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:35.061949+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995635061,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:40:35.009Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:40:35.009Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{}}"}
2025-03-14T23:40:35.061950+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995635061,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T23:40:35.061973+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995635061,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T23:40:35.009Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:40:35.009Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{}}"}
2025-03-14T23:41:20.512568+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995680512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2897821696,\"uptime\":1815409.82,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23978040,\"nice\":13940,\"sys\":3495900,\"idle\":1781402500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23882730,\"nice\":13830,\"sys\":3510710,\"idle\":1781626710,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6146,\"sum\":59594}}}"}
2025-03-14T23:41:20.512736+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995680512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:41:41.067627+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995701067,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:41:41.067748+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995701067,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T23:41:41.067749+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995701067,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:41:40.626Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:41:40.626Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"}
2025-03-14T23:41:41.067786+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995701067,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T23:41:41.067844+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995701067,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T23:41:41.068051+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995701067,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:41:41.068052+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995701067,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:41:40.626Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:41:40.626Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"}
2025-03-14T23:41:41.068053+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995701067,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T23:41:41.068053+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995701067,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T23:41:40.626Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuHuiYAF\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T23:41:40.626Z\",\"recordId\":\"500EE00001TuHuiYAF\",\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"caseNumber\":\"73037460\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"}
2025-03-14T23:42:20.512569+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995740512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2897547264,\"uptime\":1815469.82,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23978420,\"nice\":13940,\"sys\":3495990,\"idle\":1781461690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23883160,\"nice\":13830,\"sys\":3510780,\"idle\":1781685800,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6120,\"sum\":59604}}}"}
2025-03-14T23:42:20.512721+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995740512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:50:03.621787+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996203621,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:50:03.621855+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996203621,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-folder-created' for consumer group='undefined'"}
2025-03-14T23:50:03.621881+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996203621,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:50:03.572Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1fMW6CbEwq0Tw3JEwNqFqZppVAsrIarGG\"}}"}
2025-03-14T23:50:03.621881+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996203621,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"}
2025-03-14T23:50:03.621947+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996203621,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"}
2025-03-14T23:50:03.622084+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996203622,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:50:03.622108+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996203622,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:50:03.572Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1fMW6CbEwq0Tw3JEwNqFqZppVAsrIarGG\"}}"}
2025-03-14T23:50:03.622108+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996203622,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-bridge-folder-created]"}
2025-03-14T23:50:03.622109+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741996203622,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-bridge-folder-created]"}
2025-03-14T23:51:20.512567+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996280512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2882400256,\"uptime\":1816009.82,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23984080,\"nice\":13940,\"sys\":3496780,\"idle\":1781993890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23888240,\"nice\":13830,\"sys\":3511630,\"idle\":1782217590,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6122,\"sum\":59600}}}"}
2025-03-14T23:51:20.512730+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996280512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:56:39.792254+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996599792,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.018152,\"method\":\"BoltAction.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:56:39.792512+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996599792,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:56:39.967304+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996599967,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":174.563473,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:56:39.967529+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996599967,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:57:13.056075+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996633055,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":16.232857,\"method\":\"configVarsMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:57:13.056188+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996633056,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:57:13.056313+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996633056,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.046861,\"method\":\"userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:57:13.056381+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996633056,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:57:13.196461+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996633196,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":139.91668,\"method\":\"authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:57:13.196527+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996633196,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:57:13.257962+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996633257,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":61.261406,\"method\":\"incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:57:13.258020+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996633257,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:57:20.512592+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996640512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2779631616,\"uptime\":1816369.82,\"totalMem\":4018155520,\"loadavg\":[0.2,0.16,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24021920,\"nice\":13940,\"sys\":3500280,\"idle\":1782309460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23919950,\"nice\":13830,\"sys\":3514980,\"idle\":1782538550,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6130,\"sum\":59553}}}"}
2025-03-14T23:57:20.512657+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996640512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:06:00.116747+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741997160116,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.01426,\"method\":\"BoltAction.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:06:00.116860+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997160116,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:06:00.365410+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741997160365,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":248.388062,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:06:00.365502+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997160365,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:06:00.469427+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741997160469,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":103.753691,\"method\":\"BoltInteraction.incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:06:00.469504+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997160469,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:06:00.469552+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741997160469,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.006473,\"method\":\"BoltCommandIncidentReqd.rejectIfClosedMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:06:00.469601+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997160469,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:06:01.350579+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997161350,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","isExtended":true,"useExtended":true}
2025-03-15T00:06:01.556833+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741997161556,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":1087.059058,\"method\":\"InternalCommsAction\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:06:01.556913+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997161556,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:09:10.504520+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997350504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T00:09:10.505831+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997350505,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T00:14:20.516582+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741997660516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2862718976,\"uptime\":1817389.82,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24051200,\"nice\":13970,\"sys\":3502880,\"idle\":1783293680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23956760,\"nice\":13870,\"sys\":3517820,\"idle\":1783515320,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6114,\"sum\":59605}}}"}
2025-03-15T00:14:20.516718+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997660516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:15:20.516599+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741997720516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863165440,\"uptime\":1817449.82,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24051690,\"nice\":13970,\"sys\":3502980,\"idle\":1783352760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23957600,\"nice\":13870,\"sys\":3517920,\"idle\":1783574440,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6102,\"sum\":59613}}}"}
2025-03-15T00:15:20.516742+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997720516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:16:20.516589+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741997780516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863304704,\"uptime\":1817509.82,\"totalMem\":4018155520,\"loadavg\":[0,0,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24052290,\"nice\":13970,\"sys\":3503050,\"idle\":1783411930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23958110,\"nice\":13870,\"sys\":3518040,\"idle\":1783633590,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6104,\"sum\":59604}}}"}
2025-03-15T00:16:20.516727+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997780516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:17:20.516579+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741997840516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2862637056,\"uptime\":1817569.82,\"totalMem\":4018155520,\"loadavg\":[0.2,0.05,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24052760,\"nice\":13970,\"sys\":3503180,\"idle\":1783471130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23958560,\"nice\":13870,\"sys\":3518150,\"idle\":1783692670,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6100,\"sum\":59610}}}"}
2025-03-15T00:17:20.516770+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997840516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:18:20.516588+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741997900516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2862419968,\"uptime\":1817629.82,\"totalMem\":4018155520,\"loadavg\":[0.07,0.04,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24053210,\"nice\":13970,\"sys\":3503250,\"idle\":1783530330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23959100,\"nice\":13870,\"sys\":3518240,\"idle\":1783751830,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6100,\"sum\":59612}}}"}
2025-03-15T00:18:20.516682+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997900516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:20:30.524656+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998030524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.010582,\"method\":\"BoltAction.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:20:30.524826+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998030524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:20:30.656802+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998030656,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":131.858936,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:20:30.656852+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998030656,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:20:30.717858+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998030717,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":60.857248,\"method\":\"BoltInteraction.incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:20:30.717936+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998030717,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:20:30.718037+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998030717,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.00706,\"method\":\"BoltCommandIncidentReqd.rejectIfClosedMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:20:30.718070+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998030718,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:21:20.516851+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998080516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841202688,\"uptime\":1817809.83,\"totalMem\":4018155520,\"loadavg\":[2.12,0.54,0.19],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24072390,\"nice\":13970,\"sys\":3515560,\"idle\":1783677860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23978750,\"nice\":13870,\"sys\":3530160,\"idle\":1783899440,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6162,\"sum\":59536}}}"}
2025-03-15T00:21:20.516855+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998080516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:22:05.044623+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998125044,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-15T00:22:05.044911+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998125044,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='undefined'"}
2025-03-15T00:22:05.044952+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998125044,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:22:05.036Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"NA\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T21:53:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Configuration\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000gIQLYA2\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Rogue workflow configuration\",\"customerExperience\":\"HDPS channel could not process any requests.\",\"immediateResolution\":\"Reverted workflow\",\"aarQuestions\":\"NA\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"HSE-Platform-CodeGenieForSupport-Bot\",\"closedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:22:00.202Z\",\"modifiedAt\":\"2025-03-15T00:22:00.202Z\",\"id\":\"9d9497c8-fc8d-40f1-852f-7d1796c9d3ec\"},\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:20:33.169Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/vi1pApLvyqna\"}}"}
2025-03-15T00:22:05.044998+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998125044,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-15T00:22:05.045023+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998125044,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-15T00:22:05.045160+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998125045,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:22:05.045191+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998125045,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-15T00:22:05.036Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"NA\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T21:53:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Configuration\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000gIQLYA2\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Rogue workflow configuration\",\"customerExperience\":\"HDPS channel could not process any requests.\",\"immediateResolution\":\"Reverted workflow\",\"aarQuestions\":\"NA\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"HSE-Platform-CodeGenieForSupport-Bot\",\"closedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:22:00.202Z\",\"modifiedAt\":\"2025-03-15T00:22:00.202Z\",\"id\":\"9d9497c8-fc8d-40f1-852f-7d1796c9d3ec\"},\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:20:33.169Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/vi1pApLvyqna\"}}"}
2025-03-15T00:22:05.045192+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998125045,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-report-finished]"}
2025-03-15T00:22:05.045263+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998125045,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident closed notification for [icc-report-created]: {\"createdAt\":\"2025-03-15T00:22:05.036Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"NA\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T21:53:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Configuration\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000gIQLYA2\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Rogue workflow configuration\",\"customerExperience\":\"HDPS channel could not process any requests.\",\"immediateResolution\":\"Reverted workflow\",\"aarQuestions\":\"NA\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"HSE-Platform-CodeGenieForSupport-Bot\",\"closedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:22:00.202Z\",\"modifiedAt\":\"2025-03-15T00:22:00.202Z\",\"id\":\"9d9497c8-fc8d-40f1-852f-7d1796c9d3ec\"},\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:20:33.169Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/vi1pApLvyqna\"}}"}
2025-03-15T00:22:05.246779+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998125246,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident closed message to Slack."}
2025-03-15T00:22:05.246783+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998125246,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08HYLPF5HS\",\"ts\":\"1741998125.166319\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741998125.166319\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"Congratulations on closing this incident! :tada:\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"attachments\":[{\"id\":1,\"blocks\":[{\"type\":\"section\",\"block_id\":\"olz/m\",\"text\":{\"type\":\"mrkdwn\",\"text\":\"The incident is now finalized. You may archive the channel.\",\"verbatim\":true}},{\"type\":\"actions\",\"block_id\":\"LjubF\",\"elements\":[{\"type\":\"button\",\"action_id\":\"action-archive-channel\",\"text\":{\"type\":\"plain_text\",\"text\":\"Archive Channel\",\"emoji\":true},\"style\":\"primary\",\"value\":\"C08HYLPF5HS\",\"confirm\":{\"title\":{\"type\":\"plain_text\",\"text\":\"Archive Channel\",\"emoji\":true},\"text\":{\"type\":\"mrkdwn\",\"text\":\"Are you sure you want to archive channel?\",\"verbatim\":true},\"confirm\":{\"type\":\"plain_text\",\"text\":\"Yes\",\"emoji\":true},\"deny\":{\"type\":\"plain_text\",\"text\":\"No\",\"emoji\":true},\"style\":\"primary\"}}]}],\"color\":\"#009FE2\",\"fallback\":\"[no preview available]\"}],\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"U/L\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"text\",\"text\":\"Congratulations on closing this incident! \"},{\"type\":\"emoji\",\"name\":\"tada\",\"unicode\":\"1f389\"}]}]}]},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-15T00:22:06.002258+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998126001,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-15T00:22:06.002262+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998126001,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-15T00:22:06.002273+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998126001,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:22:05.950Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu9HAYAZ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-15T00:22:05.950Z\",\"recordId\":\"500EE00001Tu9HAYAZ\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"73035004\"},\"changes\":{}}"}
2025-03-15T00:22:06.002278+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998126001,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-15T00:22:06.002278+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998126001,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-15T00:22:06.002279+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998126002,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:22:06.002281+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998126002,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-15T00:22:05.950Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu9HAYAZ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-15T00:22:05.950Z\",\"recordId\":\"500EE00001Tu9HAYAZ\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"73035004\"},\"changes\":{}}"}
2025-03-15T00:22:06.002282+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998126002,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-15T00:22:06.002282+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998126002,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-15T00:22:05.950Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tu9HAYAZ\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-15T00:22:05.950Z\",\"recordId\":\"500EE00001Tu9HAYAZ\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"73035004\"},\"changes\":{}}"}
2025-03-15T00:22:10.865574+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998130865,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-15T00:22:10.865658+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998130865,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='undefined'"}
2025-03-15T00:22:10.865680+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998130865,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-15T00:22:10.815Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"\"},\"caseRecordId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"prbNumber\":{\"sfid\":\"a4QEE00000067jZ2AQ\",\"valid\":true,\"gusIdentifier\":\"PRB-0027110\",\"value\":\"PRB-0027110\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B69l1YAB\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-15T00:22:10.815Z\",\"recordId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"\"}}"}
2025-03-15T00:22:10.865681+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998130865,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"}
2025-03-15T00:22:10.865750+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998130865,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"}
2025-03-15T00:22:10.865915+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998130865,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:22:10.865918+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998130865,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-15T00:22:10.815Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"\"},\"caseRecordId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"prbNumber\":{\"sfid\":\"a4QEE00000067jZ2AQ\",\"valid\":true,\"gusIdentifier\":\"PRB-0027110\",\"value\":\"PRB-0027110\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B69l1YAB\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-15T00:22:10.815Z\",\"recordId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"caseNumber\":\"\"}}"}
2025-03-15T00:22:10.865919+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998130865,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-prb-number-updated]"}
2025-03-15T00:22:10.865920+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741998130865,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-prb-number-updated]"}
2025-03-15T00:22:20.516586+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998140516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2796404736,\"uptime\":1817869.83,\"totalMem\":4018155520,\"loadavg\":[1.54,0.73,0.28],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24087460,\"nice\":13970,\"sys\":3523290,\"idle\":1783714970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23993460,\"nice\":13870,\"sys\":3538130,\"idle\":1783936710,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6112,\"sum\":59528}}}"}
2025-03-15T00:22:20.516705+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998140516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:24:20.516590+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998260516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2807889920,\"uptime\":1817989.83,\"totalMem\":4018155520,\"loadavg\":[0.2,0.49,0.24],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24088410,\"nice\":13970,\"sys\":3523430,\"idle\":1783833380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23994940,\"nice\":13870,\"sys\":3538290,\"idle\":1784054960,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6114,\"sum\":59607}}}"}
2025-03-15T00:24:20.516723+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998260516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:29:14.571253+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998554571,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T00:29:14.572834+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998554572,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T00:31:20.516569+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998680516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2876100608,\"uptime\":1818409.83,\"totalMem\":4018155520,\"loadavg\":[0,0.11,0.14],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24091770,\"nice\":13970,\"sys\":3524070,\"idle\":1784247610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23998470,\"nice\":13870,\"sys\":3538920,\"idle\":1784468890,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6100,\"sum\":59611}}}"}
2025-03-15T00:31:20.516745+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998680516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:33:20.516567+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998800516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2876129280,\"uptime\":1818529.83,\"totalMem\":4018155520,\"loadavg\":[0,0.07,0.12],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24092840,\"nice\":13970,\"sys\":3524240,\"idle\":1784365910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23999210,\"nice\":13870,\"sys\":3539110,\"idle\":1784587300,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6100,\"sum\":59614}}}"}
2025-03-15T00:33:20.516735+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998800516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:34:20.516563+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998860516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2877181952,\"uptime\":1818589.83,\"totalMem\":4018155520,\"loadavg\":[0,0.06,0.11],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24093300,\"nice\":13970,\"sys\":3524340,\"idle\":1784425080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23999590,\"nice\":13870,\"sys\":3539200,\"idle\":1784646500,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6112,\"sum\":59610}}}"}
2025-03-15T00:34:20.516703+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998860516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:35:11.789936+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998911789,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.01147,\"method\":\"BoltAction.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:35:11.790061+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998911790,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:35:11.956012+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998911955,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":165.792183,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:35:11.956066+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998911956,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:35:12.033013+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998912032,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":76.799981,\"method\":\"BoltInteraction.incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:35:12.033115+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998912033,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:35:12.033194+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998912033,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.007926,\"method\":\"BoltCommandIncidentReqd.rejectIfClosedMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:35:12.033219+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998912033,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:35:12.034054+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998912033,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","err":{"type":"Error","message":"No change implementations created for this incident so far.","stack":"Error: No change implementations created for this incident so far.\n    at ShowChangeImplementationAction.execute (/app/build/interactions/actions/incident/ShowChangeImplementationAction.js:16:19)\n    at actionListener (/app/build/interactions/actions/incident/ShowChangeImplementationAction.js:62:54)\n    at async Array.rejectIfClosedMiddleware (/app/build/boltInteractions/actions/BoltActionIncidentReqd.js:21:26)\n    at async Array.incidentMiddleware (/app/build/boltInteractions/BoltInteraction.js:114:26)\n    at async Array.authMiddleware (/app/build/boltInteractions/BoltInteraction.js:60:26)\n    at async Array.userAndChannelMiddleware (/app/build/boltInteractions/actions/BoltAction.js:35:26)\n    at async Array.ackFirstMiddleware (/app/build/boltInteractions/actions/BoltAction.js:11:26)\n    at async Array.errorHandlingMiddleware (/app/build/boltInteractions/BoltInteraction.js:25:30)\n    at async Array.<anonymous> (/app/node_modules/@slack/bolt/dist/middleware/builtin.js:170:9)\n    at async Array.onlyActions (/app/node_modules/@slack/bolt/dist/middleware/builtin.js:17:5)"},"msg":"No change implementations created for this incident so far."}
2025-03-15T00:35:12.034586+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998912034,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0,\"method\":\"C08HSER3XJR\",\"path\":\"U02Q288NF7W\",\"statusCode\":1}}"}
2025-03-15T00:35:12.034624+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998912034,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:35:16.282269+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998916282,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.011884,\"method\":\"BoltAction.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:35:16.282396+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998916282,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:35:16.408441+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998916408,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":125.887281,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:35:16.408466+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998916408,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:35:16.473768+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998916473,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":65.132007,\"method\":\"BoltInteraction.incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:35:16.473791+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998916473,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:35:16.473868+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998916473,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.006568,\"method\":\"BoltCommandIncidentReqd.rejectIfClosedMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:35:16.473915+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998916473,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:35:16.594160+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998916594,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":120.085353,\"method\":\"MarkInProgressAction\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:35:16.594229+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998916594,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:38:20.520575+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741999100520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2875932672,\"uptime\":1818829.83,\"totalMem\":4018155520,\"loadavg\":[0.02,0.04,0.08],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24096130,\"nice\":13970,\"sys\":3524700,\"idle\":1784661580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24002110,\"nice\":13870,\"sys\":3539630,\"idle\":1784883280,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6105,\"sum\":59611}}}"}
2025-03-15T00:38:20.520725+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741999100520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:48:20.520570+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741999700520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2857836544,\"uptime\":1819429.83,\"totalMem\":4018155520,\"loadavg\":[0.04,0.05,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24102470,\"nice\":13970,\"sys\":3525600,\"idle\":1785252910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24007910,\"nice\":13870,\"sys\":3540600,\"idle\":1785474460,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6102,\"sum\":59616}}}"}
2025-03-15T00:48:20.520738+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741999700520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:49:18.523813+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741999758523,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T00:49:18.525270+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741999758525,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T00:51:20.520570+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741999880520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2853707776,\"uptime\":1819609.83,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24103570,\"nice\":13970,\"sys\":3525830,\"idle\":1785430330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24009330,\"nice\":13870,\"sys\":3540860,\"idle\":1785651970,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6099,\"sum\":59616}}}"}
2025-03-15T00:51:20.520734+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741999880520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:56:20.520571+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742000180520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2856378368,\"uptime\":1819909.83,\"totalMem\":4018155520,\"loadavg\":[0.11,0.04,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24106500,\"nice\":13970,\"sys\":3526300,\"idle\":1785726010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24012190,\"nice\":13870,\"sys\":3541280,\"idle\":1785947760,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6101,\"sum\":59620}}}"}
2025-03-15T00:56:20.520724+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742000180520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:57:20.520568+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742000240520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2856509440,\"uptime\":1819969.83,\"totalMem\":4018155520,\"loadavg\":[0.04,0.03,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24106850,\"nice\":13970,\"sys\":3526370,\"idle\":1785785200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24012760,\"nice\":13870,\"sys\":3541360,\"idle\":1786006890,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6101,\"sum\":59615}}}"}
2025-03-15T00:57:20.520720+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742000240520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:00:20.520577+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742000420520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2860630016,\"uptime\":1820149.83,\"totalMem\":4018155520,\"loadavg\":[0.04,0.03,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24108290,\"nice\":13970,\"sys\":3526630,\"idle\":1785962750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24014480,\"nice\":13870,\"sys\":3541590,\"idle\":1786184380,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6105,\"sum\":59617}}}"}
2025-03-15T01:00:20.520726+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742000420520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:01:20.524592+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742000480524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2859614208,\"uptime\":1820209.83,\"totalMem\":4018155520,\"loadavg\":[0.01,0.03,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24108680,\"nice\":13970,\"sys\":3526710,\"idle\":1786021940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24015080,\"nice\":13870,\"sys\":3541650,\"idle\":1786243560,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6103,\"sum\":59617}}}"}
2025-03-15T01:01:20.524796+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742000480524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:03:20.520566+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742000600520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2858254336,\"uptime\":1820329.83,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24109540,\"nice\":13970,\"sys\":3526900,\"idle\":1786140370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24016120,\"nice\":13870,\"sys\":3541850,\"idle\":1786361900,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6101,\"sum\":59619}}}"}
2025-03-15T01:03:20.520690+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742000600520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:04:20.520611+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742000660520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2858270720,\"uptime\":1820389.83,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24110190,\"nice\":13970,\"sys\":3526960,\"idle\":1786199510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24016810,\"nice\":13870,\"sys\":3541950,\"idle\":1786421110,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6102,\"sum\":59619}}}"}
2025-03-15T01:04:20.520701+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742000660520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:08:20.520583+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742000900520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2857779200,\"uptime\":1820629.83,\"totalMem\":4018155520,\"loadavg\":[0.06,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24112810,\"nice\":13970,\"sys\":3527340,\"idle\":1786436040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24018640,\"nice\":13870,\"sys\":3542320,\"idle\":1786657910,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6103,\"sum\":59619}}}"}
2025-03-15T01:08:20.520794+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742000900520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:09:20.520597+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742000960520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2857795584,\"uptime\":1820689.83,\"totalMem\":4018155520,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24113170,\"nice\":13970,\"sys\":3527430,\"idle\":1786495320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24019270,\"nice\":13870,\"sys\":3542410,\"idle\":1786716960,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6097,\"sum\":59622}}}"}
2025-03-15T01:09:20.520693+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742000960520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:10:20.520590+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742001020520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2860347392,\"uptime\":1820749.83,\"totalMem\":4018155520,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24113870,\"nice\":13970,\"sys\":3527530,\"idle\":1786554460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24019740,\"nice\":13870,\"sys\":3542530,\"idle\":1786776080,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6104,\"sum\":59612}}}"}
2025-03-15T01:10:20.520674+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742001020520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:13:20.520599+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742001200520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2858307584,\"uptime\":1820929.83,\"totalMem\":4018155520,\"loadavg\":[0.05,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24115220,\"nice\":13970,\"sys\":3527720,\"idle\":1786732050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24021280,\"nice\":13870,\"sys\":3542800,\"idle\":1786953460,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6105,\"sum\":59615}}}"}
2025-03-15T01:13:20.520744+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742001200520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:14:23.345565+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742001263345,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T01:14:23.347031+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742001263346,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T01:24:25.293743+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742001865293,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T01:24:25.295286+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742001865295,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T01:25:20.520562+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742001920520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2870870016,\"uptime\":1821649.83,\"totalMem\":4018155520,\"loadavg\":[0.04,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24121940,\"nice\":13970,\"sys\":3528710,\"idle\":1787441230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24027910,\"nice\":13870,\"sys\":3543870,\"idle\":1787662950,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6106,\"sum\":59606}}}"}
2025-03-15T01:25:20.520697+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742001920520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:27:20.520560+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742002040520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2869137408,\"uptime\":1821769.83,\"totalMem\":4018155520,\"loadavg\":[0.04,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24122710,\"nice\":13970,\"sys\":3528870,\"idle\":1787559520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24028630,\"nice\":13870,\"sys\":3544070,\"idle\":1787781310,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6098,\"sum\":59605}}}"}
2025-03-15T01:27:20.520703+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742002040520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:33:20.520558+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742002400520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2870652928,\"uptime\":1822129.83,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24126910,\"nice\":13970,\"sys\":3529400,\"idle\":1787914610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24033890,\"nice\":13870,\"sys\":3544620,\"idle\":1788136030,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6095,\"sum\":59615}}}"}
2025-03-15T01:33:20.520722+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742002400520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:35:20.520589+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742002520520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2864934912,\"uptime\":1822249.83,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24129760,\"nice\":14140,\"sys\":3529980,\"idle\":1788030290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24036790,\"nice\":14390,\"sys\":3545570,\"idle\":1788251340,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6112,\"sum\":59599}}}"}
2025-03-15T01:35:20.520727+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742002520520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:40:20.520586+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742002820520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2862338048,\"uptime\":1822549.83,\"totalMem\":4018155520,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24132680,\"nice\":14140,\"sys\":3530390,\"idle\":1788325920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24038890,\"nice\":14390,\"sys\":3546060,\"idle\":1788547390,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6110,\"sum\":59604}}}"}
2025-03-15T01:40:20.520723+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742002820520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:41:20.520588+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742002880520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2862358528,\"uptime\":1822609.83,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24133100,\"nice\":14140,\"sys\":3530470,\"idle\":1788385080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24039390,\"nice\":14390,\"sys\":3546160,\"idle\":1788606540,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6104,\"sum\":59607}}}"}
2025-03-15T01:41:20.520669+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742002880520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:43:20.520606+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742003000520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2862252032,\"uptime\":1822729.83,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24134300,\"nice\":14140,\"sys\":3530630,\"idle\":1788503400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24040400,\"nice\":14390,\"sys\":3546310,\"idle\":1788724860,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6097,\"sum\":59606}}}"}
2025-03-15T01:43:20.520706+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742003000520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:46:20.520596+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742003180520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2856300544,\"uptime\":1822909.83,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24136510,\"nice\":14140,\"sys\":3530870,\"idle\":1788680390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24042600,\"nice\":14390,\"sys\":3546680,\"idle\":1788902050,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6096,\"sum\":59603}}}"}
2025-03-15T01:46:20.520707+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742003180520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:49:20.520593+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742003360520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2854735872,\"uptime\":1823089.83,\"totalMem\":4018155520,\"loadavg\":[0.07,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24137870,\"nice\":14140,\"sys\":3531110,\"idle\":1788857850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24043800,\"nice\":14390,\"sys\":3546910,\"idle\":1789079560,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6094,\"sum\":59597}}}"}
2025-03-15T01:49:20.520697+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742003360520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:59:32.321663+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742003972321,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T01:59:32.323046+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742003972322,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:12:20.524572+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742004740524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2853531648,\"uptime\":1824469.83,\"totalMem\":4018155520,\"loadavg\":[0.01,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24150250,\"nice\":14140,\"sys\":3532950,\"idle\":1790218210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24055520,\"nice\":14390,\"sys\":3548850,\"idle\":1790440480,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6104,\"sum\":59602}}}"}
2025-03-15T02:12:20.524664+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742004740524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:13:20.524572+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742004800524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2853289984,\"uptime\":1824529.83,\"totalMem\":4018155520,\"loadavg\":[0,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24150750,\"nice\":14140,\"sys\":3533030,\"idle\":1790277390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24056010,\"nice\":14390,\"sys\":3548950,\"idle\":1790499710,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6100,\"sum\":59603}}}"}
2025-03-15T02:13:20.524701+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742004800524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:14:20.524575+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742004860524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2853126144,\"uptime\":1824589.83,\"totalMem\":4018155520,\"loadavg\":[0,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24151150,\"nice\":14140,\"sys\":3533090,\"idle\":1790336610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24056410,\"nice\":14390,\"sys\":3549020,\"idle\":1790558900,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6100,\"sum\":59603}}}"}
2025-03-15T02:14:20.524717+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742004860524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:16:20.524590+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742004980524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2854342656,\"uptime\":1824709.83,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24153120,\"nice\":14140,\"sys\":3533340,\"idle\":1790454130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24058060,\"nice\":14390,\"sys\":3549220,\"idle\":1790676590,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6103,\"sum\":59597}}}"}
2025-03-15T02:16:20.524669+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742004980524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:24:37.213829+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742005477213,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:24:37.215336+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742005477215,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:25:20.524588+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742005520524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2857639936,\"uptime\":1825249.83,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24158150,\"nice\":14140,\"sys\":3534120,\"idle\":1790986380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24062360,\"nice\":14390,\"sys\":3549990,\"idle\":1791209070,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6109,\"sum\":59591}}}"}
2025-03-15T02:25:20.524671+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742005520524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:35:20.524610+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742006120524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2859134976,\"uptime\":1825849.83,\"totalMem\":4018155520,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24164020,\"nice\":14140,\"sys\":3534900,\"idle\":1791577790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24067840,\"nice\":14390,\"sys\":3550810,\"idle\":1791800620,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6110,\"sum\":59599}}}"}
2025-03-15T02:35:20.524718+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742006120524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:37:20.524585+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742006240524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2858496000,\"uptime\":1825969.83,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24164860,\"nice\":14140,\"sys\":3535040,\"idle\":1791696080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24068600,\"nice\":14390,\"sys\":3551000,\"idle\":1791918950,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6100,\"sum\":59596}}}"}
2025-03-15T02:37:20.524720+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742006240524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:39:20.528582+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742006360528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2860212224,\"uptime\":1826089.83,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24165880,\"nice\":14140,\"sys\":3535220,\"idle\":1791814410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24069570,\"nice\":14390,\"sys\":3551170,\"idle\":1792037310,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6100,\"sum\":59598}}}"}
2025-03-15T02:39:20.528710+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742006360528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:43:20.528594+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742006600528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863681536,\"uptime\":1826329.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24167990,\"nice\":14140,\"sys\":3535600,\"idle\":1792051000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24071720,\"nice\":14390,\"sys\":3551550,\"idle\":1792273920,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6102,\"sum\":59599}}}"}
2025-03-15T02:43:20.528653+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742006600528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:44:20.528580+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742006660528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2861993984,\"uptime\":1826389.84,\"totalMem\":4018155520,\"loadavg\":[0.07,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24168580,\"nice\":14140,\"sys\":3535720,\"idle\":1792110170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24072240,\"nice\":14390,\"sys\":3551660,\"idle\":1792333110,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6099,\"sum\":59600}}}"}
2025-03-15T02:44:20.528704+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742006660528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:49:42.360953+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742006982360,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:49:42.362368+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742006982362,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:51:20.528593+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742007080528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2860232704,\"uptime\":1826809.84,\"totalMem\":4018155520,\"loadavg\":[0.32,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24172920,\"nice\":14140,\"sys\":3536370,\"idle\":1792523940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24076390,\"nice\":14390,\"sys\":3552330,\"idle\":1792746760,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6099,\"sum\":59596}}}"}
2025-03-15T02:51:20.528749+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742007080528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:00:20.528578+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742007620528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863468544,\"uptime\":1827349.84,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24177730,\"nice\":14140,\"sys\":3537190,\"idle\":1793056240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24081220,\"nice\":14390,\"sys\":3553100,\"idle\":1793279230,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6109,\"sum\":59609}}}"}
2025-03-15T03:00:20.528719+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742007620528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:04:45.512207+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742007885512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T03:04:45.513635+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742007885513,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T03:08:20.528593+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742008100528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2860871680,\"uptime\":1827829.84,\"totalMem\":4018155520,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24182510,\"nice\":14140,\"sys\":3537810,\"idle\":1793529570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24085370,\"nice\":14390,\"sys\":3553800,\"idle\":1793752440,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6099,\"sum\":59613}}}"}
2025-03-15T03:08:20.528741+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742008100528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:09:20.528576+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742008160528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2860888064,\"uptime\":1827889.84,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24183340,\"nice\":14140,\"sys\":3537900,\"idle\":1793588670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24085800,\"nice\":14390,\"sys\":3553870,\"idle\":1793811650,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6101,\"sum\":59616}}}"}
2025-03-15T03:09:20.528749+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742008160528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:13:20.528582+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742008400528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2861326336,\"uptime\":1828129.84,\"totalMem\":4018155520,\"loadavg\":[0.08,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24186160,\"nice\":14140,\"sys\":3538220,\"idle\":1793825150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24088020,\"nice\":14390,\"sys\":3554160,\"idle\":1794048390,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6101,\"sum\":59616}}}"}
2025-03-15T03:13:20.528699+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742008400528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:14:20.528561+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742008460528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2861375488,\"uptime\":1828189.84,\"totalMem\":4018155520,\"loadavg\":[0.03,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24186660,\"nice\":14140,\"sys\":3538320,\"idle\":1793884270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24088500,\"nice\":14390,\"sys\":3554270,\"idle\":1794107620,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6103,\"sum\":59617}}}"}
2025-03-15T03:14:20.528725+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742008460528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:19:48.352118+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742008788351,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T03:19:48.353456+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742008788353,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T03:21:20.528565+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742008880528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2861948928,\"uptime\":1828609.84,\"totalMem\":4018155520,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24190890,\"nice\":14140,\"sys\":3539080,\"idle\":1794298170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24092850,\"nice\":14390,\"sys\":3554930,\"idle\":1794521110,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6115,\"sum\":59611}}}"}
2025-03-15T03:21:20.528724+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742008880528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:22:20.528575+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742008940528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2862718976,\"uptime\":1828669.84,\"totalMem\":4018155520,\"loadavg\":[0.06,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24191300,\"nice\":14140,\"sys\":3539140,\"idle\":1794357320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24093610,\"nice\":14390,\"sys\":3555000,\"idle\":1794580320,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6100,\"sum\":59617}}}"}
2025-03-15T03:22:20.528697+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742008940528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:24:20.528550+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742009060528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2864316416,\"uptime\":1828789.84,\"totalMem\":4018155520,\"loadavg\":[0.2,0.1,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24192810,\"nice\":14140,\"sys\":3539310,\"idle\":1794475610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24094850,\"nice\":14390,\"sys\":3555150,\"idle\":1794698710,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6097,\"sum\":59620}}}"}
2025-03-15T03:24:20.528688+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742009060528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:26:20.532587+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742009180532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2868305920,\"uptime\":1828909.84,\"totalMem\":4018155520,\"loadavg\":[0.18,0.11,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24194200,\"nice\":14140,\"sys\":3539490,\"idle\":1794593720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24095640,\"nice\":14390,\"sys\":3555330,\"idle\":1794817110,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6098,\"sum\":59616}}}"}
2025-03-15T03:26:20.532667+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742009180532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:27:20.528590+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742009240528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2868314112,\"uptime\":1828969.84,\"totalMem\":4018155520,\"loadavg\":[0.06,0.09,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24194610,\"nice\":14140,\"sys\":3539570,\"idle\":1794652870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24096010,\"nice\":14390,\"sys\":3555410,\"idle\":1794876280,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6104,\"sum\":59615}}}"}
2025-03-15T03:27:20.528686+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742009240528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:28:20.528789+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742009300528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2865594368,\"uptime\":1829029.84,\"totalMem\":4018155520,\"loadavg\":[0.02,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24195040,\"nice\":14140,\"sys\":3539630,\"idle\":1794712050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24096380,\"nice\":14390,\"sys\":3555500,\"idle\":1794935470,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6102,\"sum\":59615}}}"}
2025-03-15T03:28:20.528793+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742009300528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:31:20.528565+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742009480528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2862186496,\"uptime\":1829209.84,\"totalMem\":4018155520,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24196510,\"nice\":14140,\"sys\":3539930,\"idle\":1794889530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24098290,\"nice\":14390,\"sys\":3555750,\"idle\":1795112880,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6103,\"sum\":59604}}}"}
2025-03-15T03:31:20.528713+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742009480528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:36:20.528575+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742009780528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2858213376,\"uptime\":1829509.84,\"totalMem\":4018155520,\"loadavg\":[0.01,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24199230,\"nice\":14140,\"sys\":3540410,\"idle\":1795185280,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24100770,\"nice\":14390,\"sys\":3556150,\"idle\":1795408640,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6101,\"sum\":59602}}}"}
2025-03-15T03:36:20.528682+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742009780528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:44:20.532562+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742010260532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863206400,\"uptime\":1829989.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24204280,\"nice\":14140,\"sys\":3541110,\"idle\":1795658470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24105480,\"nice\":14390,\"sys\":3556760,\"idle\":1795882040,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6095,\"sum\":59607}}}"}
2025-03-15T03:44:20.532666+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742010260532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:46:20.532601+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742010380532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2862518272,\"uptime\":1830109.84,\"totalMem\":4018155520,\"loadavg\":[0.1,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24205330,\"nice\":14140,\"sys\":3541330,\"idle\":1795776400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24106830,\"nice\":14390,\"sys\":3556960,\"idle\":1795999970,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6102,\"sum\":59605}}}"}
2025-03-15T03:46:20.532699+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742010380532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:47:20.532594+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742010440532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2861883392,\"uptime\":1830169.84,\"totalMem\":4018155520,\"loadavg\":[0.04,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24205730,\"nice\":14140,\"sys\":3541410,\"idle\":1795835510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24107200,\"nice\":14390,\"sys\":3557020,\"idle\":1796059180,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6100,\"sum\":59598}}}"}
2025-03-15T03:47:20.532667+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742010440532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:00:20.532579+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742011220532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2800140288,\"uptime\":1830949.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24213010,\"nice\":14140,\"sys\":3542590,\"idle\":1796604120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24114800,\"nice\":14390,\"sys\":3558240,\"idle\":1796827690,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6111,\"sum\":59592}}}"}
2025-03-15T04:00:20.532721+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742011220532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:03:20.532593+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742011400532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2795171840,\"uptime\":1831129.84,\"totalMem\":4018155520,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24214990,\"nice\":14140,\"sys\":3542840,\"idle\":1796781550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24116400,\"nice\":14390,\"sys\":3558550,\"idle\":1797005210,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6100,\"sum\":59606}}}"}
2025-03-15T04:03:20.532709+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742011400532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:09:20.532561+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742011760532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2794950656,\"uptime\":1831489.84,\"totalMem\":4018155520,\"loadavg\":[0.04,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24218430,\"nice\":14140,\"sys\":3543350,\"idle\":1797136420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24119530,\"nice\":14390,\"sys\":3559010,\"idle\":1797360260,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6104,\"sum\":59603}}}"}
2025-03-15T04:09:20.532700+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742011760532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:19:20.532727+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742012360532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2793697280,\"uptime\":1832089.84,\"totalMem\":4018155520,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24223980,\"nice\":14140,\"sys\":3544280,\"idle\":1797727590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24124760,\"nice\":14390,\"sys\":3559890,\"idle\":1797951390,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6103,\"sum\":59598}}}"}
2025-03-15T04:19:20.532733+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742012360532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:23:20.532575+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742012600532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2788118528,\"uptime\":1832329.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24225760,\"nice\":14140,\"sys\":3544700,\"idle\":1797964430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24126790,\"nice\":14390,\"sys\":3560240,\"idle\":1798187840,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6104,\"sum\":59598}}}"}
2025-03-15T04:23:20.532737+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742012600532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:24:20.532586+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742012660532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2787864576,\"uptime\":1832389.84,\"totalMem\":4018155520,\"loadavg\":[0.07,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24226230,\"nice\":14140,\"sys\":3544880,\"idle\":1798023590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24127250,\"nice\":14390,\"sys\":3560290,\"idle\":1798247060,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6102,\"sum\":59604}}}"}
2025-03-15T04:24:20.532693+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742012660532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:30:20.532546+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742013020532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2786856960,\"uptime\":1832749.84,\"totalMem\":4018155520,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24229540,\"nice\":14140,\"sys\":3545310,\"idle\":1798378590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24131330,\"nice\":14390,\"sys\":3560790,\"idle\":1798601960,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6108,\"sum\":59598}}}"}
2025-03-15T04:30:20.532661+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742013020532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:31:20.532575+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742013080532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2786643968,\"uptime\":1832809.84,\"totalMem\":4018155520,\"loadavg\":[0.05,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24229980,\"nice\":14140,\"sys\":3545420,\"idle\":1798437790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24131880,\"nice\":14390,\"sys\":3560870,\"idle\":1798661110,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6102,\"sum\":59601}}}"}
2025-03-15T04:31:20.532688+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742013080532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:39:20.532621+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742013560532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2787938304,\"uptime\":1833289.84,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24233930,\"nice\":14140,\"sys\":3546110,\"idle\":1798910940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24135540,\"nice\":14390,\"sys\":3561700,\"idle\":1799134450,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6095,\"sum\":59616}}}"}
2025-03-15T04:39:20.532695+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742013560532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:45:20.532591+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742013920532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2788089856,\"uptime\":1833649.84,\"totalMem\":4018155520,\"loadavg\":[0.05,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24237620,\"nice\":14140,\"sys\":3546630,\"idle\":1799265760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24139100,\"nice\":14390,\"sys\":3562230,\"idle\":1799489380,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6105,\"sum\":59612}}}"}
2025-03-15T04:45:20.532667+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742013920532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:47:20.532556+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742014040532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2785828864,\"uptime\":1833769.84,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24239030,\"nice\":14140,\"sys\":3546850,\"idle\":1799383660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24140240,\"nice\":14390,\"sys\":3562490,\"idle\":1799607430,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6099,\"sum\":59606}}}"}
2025-03-15T04:47:20.532690+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742014040532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:50:06.572915+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742014206572,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T04:50:06.574282+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742014206574,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T04:50:20.532564+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742014220532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2784452608,\"uptime\":1833949.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24240260,\"nice\":14140,\"sys\":3547140,\"idle\":1799561210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24141500,\"nice\":14390,\"sys\":3562730,\"idle\":1799784830,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6108,\"sum\":59601}}}"}
2025-03-15T04:50:20.532694+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742014220532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:52:20.532558+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742014340532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2784477184,\"uptime\":1834069.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24241070,\"nice\":14140,\"sys\":3547320,\"idle\":1799679590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24142330,\"nice\":14390,\"sys\":3562890,\"idle\":1799903100,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6101,\"sum\":59599}}}"}
2025-03-15T04:52:20.532715+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742014340532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:53:20.532545+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742014400532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2784231424,\"uptime\":1834129.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24241430,\"nice\":14140,\"sys\":3547380,\"idle\":1799738760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24142820,\"nice\":14390,\"sys\":3562930,\"idle\":1799962280,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6100,\"sum\":59600}}}"}
2025-03-15T04:53:20.532743+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742014400532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:00:08.453114+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742014808452,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:00:08.454501+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742014808454,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:02:20.532582+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742014940532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2786004992,\"uptime\":1834669.84,\"totalMem\":4018155520,\"loadavg\":[0,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24246800,\"nice\":14140,\"sys\":3548130,\"idle\":1800271010,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24147780,\"nice\":14390,\"sys\":3563630,\"idle\":1800495160,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6107,\"sum\":59607}}}"}
2025-03-15T05:02:20.532674+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742014940532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:03:20.532584+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742015000532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2786004992,\"uptime\":1834729.84,\"totalMem\":4018155520,\"loadavg\":[0.13,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24247440,\"nice\":14140,\"sys\":3548210,\"idle\":1800330220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24148360,\"nice\":14390,\"sys\":3563720,\"idle\":1800554320,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6101,\"sum\":59599}}}"}
2025-03-15T05:03:20.532687+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015000532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:05:09.414517+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015109414,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:05:09.415974+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015109415,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:05:20.532561+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742015120532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2785533952,\"uptime\":1834849.84,\"totalMem\":4018155520,\"loadavg\":[0.01,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24248200,\"nice\":14140,\"sys\":3548370,\"idle\":1800448520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24149130,\"nice\":14390,\"sys\":3563870,\"idle\":1800672660,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6112,\"sum\":59601}}}"}
2025-03-15T05:05:20.532708+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015120532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:08:20.532578+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742015300532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2784874496,\"uptime\":1835029.84,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24249370,\"nice\":14140,\"sys\":3548580,\"idle\":1800626090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24150460,\"nice\":14390,\"sys\":3564160,\"idle\":1800850130,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6102,\"sum\":59603}}}"}
2025-03-15T05:08:20.532689+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015300532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:09:20.532585+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742015360532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2785239040,\"uptime\":1835089.84,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24249980,\"nice\":14140,\"sys\":3548640,\"idle\":1800685290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24150990,\"nice\":14390,\"sys\":3564250,\"idle\":1800909300,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6098,\"sum\":59615}}}"}
2025-03-15T05:09:20.532715+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015360532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:10:10.494320+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015410494,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:10:10.495790+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015410495,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:15:20.532562+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742015720532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2787717120,\"uptime\":1835449.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24254250,\"nice\":14140,\"sys\":3549160,\"idle\":1801040330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24154750,\"nice\":14390,\"sys\":3564790,\"idle\":1801264130,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6113,\"sum\":59594}}}"}
2025-03-15T05:15:20.532752+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015720532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:16:20.532781+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742015780532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2769997824,\"uptime\":1835509.84,\"totalMem\":4018155520,\"loadavg\":[0.06,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24255130,\"nice\":14140,\"sys\":3549240,\"idle\":1801099190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24155690,\"nice\":14390,\"sys\":3564960,\"idle\":1801322930,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6100,\"sum\":59593}}}"}
2025-03-15T05:16:20.532785+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015780532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:17:20.532589+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742015840532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2785341440,\"uptime\":1835569.84,\"totalMem\":4018155520,\"loadavg\":[0.33,0.1,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24255560,\"nice\":14140,\"sys\":3549380,\"idle\":1801158350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24156210,\"nice\":14390,\"sys\":3565100,\"idle\":1801382040,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6101,\"sum\":59601}}}"}
2025-03-15T05:17:20.532773+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015840532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:20:12.264119+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742016012264,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:20:12.265600+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742016012265,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:24:20.532594+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742016260532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2784473088,\"uptime\":1835989.84,\"totalMem\":4018155520,\"loadavg\":[0.04,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24258650,\"nice\":14140,\"sys\":3550000,\"idle\":1801572500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24159560,\"nice\":14390,\"sys\":3565750,\"idle\":1801796200,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6101,\"sum\":59608}}}"}
2025-03-15T05:24:20.532715+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742016260532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:34:20.532565+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742016860532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2781548544,\"uptime\":1836589.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24264490,\"nice\":14140,\"sys\":3550790,\"idle\":1802163870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24164600,\"nice\":14390,\"sys\":3566640,\"idle\":1802388050,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6097,\"sum\":59609}}}"}
2025-03-15T05:34:20.532691+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742016860532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:35:15.214895+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742016915214,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:35:15.216274+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742016915216,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:36:20.532594+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742016980532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2783895552,\"uptime\":1836709.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24265560,\"nice\":14140,\"sys\":3550970,\"idle\":1802282190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24165770,\"nice\":14390,\"sys\":3566810,\"idle\":1802506380,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6100,\"sum\":59612}}}"}
2025-03-15T05:36:20.532674+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742016980532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:40:16.700220+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742017216700,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:40:16.701685+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742017216701,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:41:20.532579+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742017280532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2780803072,\"uptime\":1837009.84,\"totalMem\":4018155520,\"loadavg\":[0.03,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24268160,\"nice\":14140,\"sys\":3551380,\"idle\":1802578070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24168710,\"nice\":14390,\"sys\":3567260,\"idle\":1802802140,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6104,\"sum\":59610}}}"}
2025-03-15T05:41:20.532665+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742017280532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:44:20.532586+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742017460532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2780819456,\"uptime\":1837189.84,\"totalMem\":4018155520,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24269430,\"nice\":14140,\"sys\":3551650,\"idle\":1802755450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24170020,\"nice\":14390,\"sys\":3567480,\"idle\":1802979810,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6097,\"sum\":59608}}}"}
2025-03-15T05:44:20.532689+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742017460532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:49:20.536591+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742017760536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2777325568,\"uptime\":1837489.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24271910,\"nice\":14140,\"sys\":3552070,\"idle\":1803050780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24172900,\"nice\":14390,\"sys\":3567980,\"idle\":1803275380,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6101,\"sum\":59600}}}"}
2025-03-15T05:49:20.536708+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742017760536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:50:20.536576+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742017820536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2777104384,\"uptime\":1837549.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24272370,\"nice\":14140,\"sys\":3552180,\"idle\":1803109850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24173320,\"nice\":14390,\"sys\":3568070,\"idle\":1803334580,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6108,\"sum\":59598}}}"}
2025-03-15T05:50:20.536718+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742017820536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:55:20.536556+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742018120536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846781440,\"uptime\":1837849.84,\"totalMem\":4018155520,\"loadavg\":[0.12,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24275400,\"nice\":14140,\"sys\":3552680,\"idle\":1803405680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24176680,\"nice\":14390,\"sys\":3568470,\"idle\":1803630210,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6109,\"sum\":59610}}}"}
2025-03-15T05:55:20.536726+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742018120536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:57:20.536547+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742018240536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845597696,\"uptime\":1837969.84,\"totalMem\":4018155520,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24276560,\"nice\":14140,\"sys\":3552880,\"idle\":1803524030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24177660,\"nice\":14390,\"sys\":3568650,\"idle\":1803748530,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6095,\"sum\":59618}}}"}
2025-03-15T05:57:20.536727+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742018240536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T06:02:20.536578+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742018540536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841174016,\"uptime\":1838269.84,\"totalMem\":4018155520,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24279220,\"nice\":14140,\"sys\":3553400,\"idle\":1803819330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24180380,\"nice\":14390,\"sys\":3569360,\"idle\":1804043770,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6100,\"sum\":59618}}}"}
2025-03-15T06:02:20.536756+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742018540536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T06:11:20.536549+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742019080536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2859597824,\"uptime\":1838809.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24284170,\"nice\":14180,\"sys\":3554240,\"idle\":1804351500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24185280,\"nice\":14490,\"sys\":3570140,\"idle\":1804575800,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6108,\"sum\":59592}}}"}
2025-03-15T06:11:20.536720+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742019080536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T06:13:20.536587+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742019200536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2860883968,\"uptime\":1838929.84,\"totalMem\":4018155520,\"loadavg\":[0.12,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24285430,\"nice\":14180,\"sys\":3554420,\"idle\":1804469810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24186430,\"nice\":14490,\"sys\":3570320,\"idle\":1804694190,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6093,\"sum\":59609}}}"}
2025-03-15T06:13:20.536690+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742019200536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T06:22:20.536599+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742019740536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2842898432,\"uptime\":1839469.84,\"totalMem\":4018155520,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24290140,\"nice\":14180,\"sys\":3555230,\"idle\":1805002030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24191070,\"nice\":14490,\"sys\":3571110,\"idle\":1805226390,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6099,\"sum\":59610}}}"}
2025-03-15T06:22:20.536681+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742019740536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T06:23:20.536579+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742019800536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843758592,\"uptime\":1839529.85,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24290790,\"nice\":14180,\"sys\":3555310,\"idle\":1805061180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24191510,\"nice\":14490,\"sys\":3571210,\"idle\":1805285580,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6099,\"sum\":59616}}}"}
2025-03-15T06:23:20.536662+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742019800536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}