2025-03-14T11:41:13.376571+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741952473376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863480832,\"uptime\":1772202.68,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23570680,\"nice\":13940,\"sys\":3434210,\"idle\":1738822190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23475480,\"nice\":13830,\"sys\":3447610,\"idle\":1739045370,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6100,\"sum\":59607}}}"}
2025-03-14T11:41:13.376695+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741952473376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:43:13.376591+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741952593376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863497216,\"uptime\":1772322.68,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23571550,\"nice\":13940,\"sys\":3434340,\"idle\":1738940670,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23476310,\"nice\":13830,\"sys\":3447770,\"idle\":1739163710,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6102,\"sum\":59607}}}"}
2025-03-14T11:43:13.376694+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741952593376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:46:13.376567+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741952773376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863259648,\"uptime\":1772502.68,\"totalMem\":4018155520,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23572770,\"nice\":13940,\"sys\":3434620,\"idle\":1739118320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23477650,\"nice\":13830,\"sys\":3448050,\"idle\":1739341290,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6103,\"sum\":59607}}}"}
2025-03-14T11:46:13.376700+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741952773376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:52:13.376627+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953133376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863386624,\"uptime\":1772862.68,\"totalMem\":4018155520,\"loadavg\":[0.05,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23576100,\"nice\":13940,\"sys\":3435090,\"idle\":1739473510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23480780,\"nice\":13830,\"sys\":3448570,\"idle\":1739696600,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6102,\"sum\":59605}}}"}
2025-03-14T11:52:13.376757+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953133376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:54:13.376777+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953253376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863534080,\"uptime\":1772982.68,\"totalMem\":4018155520,\"loadavg\":[0.05,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23577010,\"nice\":13940,\"sys\":3435230,\"idle\":1739591890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23481650,\"nice\":13830,\"sys\":3448740,\"idle\":1739815120,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6106,\"sum\":59608}}}"}
2025-03-14T11:54:13.376783+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953253376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:55:35.189735+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953335189,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":438.834438,\"method\":\"IccCommand.commandListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T11:55:35.189923+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953335189,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:56:17.906978+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953377906,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.040964,\"method\":\"BoltAction.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T11:56:17.907078+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953377907,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:56:18.131991+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953378131,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":224.800977,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T11:56:18.132074+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953378132,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:58:13.376585+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953493376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2865319936,\"uptime\":1773222.68,\"totalMem\":4018155520,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23579090,\"nice\":13940,\"sys\":3435560,\"idle\":1739828580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23483740,\"nice\":13830,\"sys\":3449090,\"idle\":1740051880,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6102,\"sum\":59609}}}"}
2025-03-14T11:58:13.376678+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953493376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:58:44.422063+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953524421,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T11:58:44.422340+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953524422,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='undefined'"}
2025-03-14T11:58:44.422405+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953524422,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T11:58:44.263Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WU3L2P04S\"],\"channels\":[\"CNNPJ45FV\",\"C08BN0C4GE6\"],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"453acb8e-42b9-db04-2c54-976f7bdc52b0\",\"client\":\"icc-slack-app\"}"}
2025-03-14T11:58:44.422420+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953524422,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"}
2025-03-14T11:58:44.422476+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953524422,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-without-slack-channel\"}}"}
2025-03-14T11:58:44.422583+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953524422,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:58:44.422634+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953524422,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T11:58:44.263Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WU3L2P04S\"],\"channels\":[\"CNNPJ45FV\",\"C08BN0C4GE6\"],\"inviteBots\":[]},\"eventObj\":{\"isPrivateChannel\":false},\"requestId\":\"453acb8e-42b9-db04-2c54-976f7bdc52b0\",\"client\":\"icc-slack-app\"}"}
2025-03-14T11:58:44.422656+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953524422,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-created-without-slack-channel]"}
2025-03-14T11:58:44.422659+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741953524422,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-incident-created-without-slack-channel]"}
2025-03-14T11:58:47.473345+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953527473,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"successfully invited WU3L2P04S to channel C08JD4PEJUQ"}
2025-03-14T11:58:47.473347+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953527473,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Removing commanders from slack users to invite"}
2025-03-14T11:58:47.473348+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953527473,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Inviting Slack users"}
2025-03-14T11:58:47.473348+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953527473,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Inviting Slack bots"}
2025-03-14T11:58:47.766879+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953527766,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident invite message to channel:CNNPJ45FV"}
2025-03-14T11:58:47.766882+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953527766,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"CNNPJ45FV\",\"ts\":\"1741953527.686719\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741953527.686719\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"<@WU3L2P04S> created a new Sev2 incident for team FSE - Core: Some of the agent servers aren't functioning\\nClick to join private incident channel <#C08JD4PEJUQ> or contact <@WU3L2P04S> to request an invitation to the channel.\\n-----\\nNeed to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"j0jVV\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"user\",\"user_id\":\"WU3L2P04S\"},{\"type\":\"text\",\"text\":\" created a new Sev2 incident for team FSE - Core: Some of the agent servers aren't functioning\\nClick to join private incident channel \"},{\"type\":\"channel\",\"channel_id\":\"C08JD4PEJUQ\"},{\"type\":\"text\",\"text\":\" or contact \"},{\"type\":\"user\",\"user_id\":\"WU3L2P04S\"},{\"type\":\"text\",\"text\":\" to request an invitation to the channel.\\n-----\\nNeed to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\"}]}]}],\"language\":{\"locale\":\"en-US\",\"is_reliable\":true}},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T11:58:47.829254+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953527829,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T11:58:47.829383+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953527829,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='undefined'"}
2025-03-14T11:58:47.829415+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953527829,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T11:58:47.820Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-e43b6100-6b94-42b6-9e56-e6e8a28ba269\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\",\"isManaged\":true},\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"}}"}
2025-03-14T11:58:47.829416+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953527829,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"}
2025-03-14T11:58:47.829474+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953527829,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"}
2025-03-14T11:58:47.829556+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953527829,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:58:47.829573+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953527829,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T11:58:47.820Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-e43b6100-6b94-42b6-9e56-e6e8a28ba269\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\",\"isManaged\":true},\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"}}"}
2025-03-14T11:58:47.829574+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953527829,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-bridge-generated]"}
2025-03-14T11:58:47.829574+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741953527829,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-bridge-generated]"}
2025-03-14T11:58:51.678014+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953531677,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T11:58:51.678105+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953531678,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T11:58:51.678120+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953531678,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T11:58:51.621Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T11:58:51.621Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"}
2025-03-14T11:58:51.678146+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953531678,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T11:58:51.678204+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953531678,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T11:58:51.678296+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953531678,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:58:51.678325+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953531678,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T11:58:51.621Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T11:58:51.621Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"}
2025-03-14T11:58:51.678327+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953531678,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T11:58:51.678358+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953531678,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T11:58:51.621Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_created\",\"timestamp\":\"2025-03-14T11:58:51.621Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"}
2025-03-14T11:58:51.949702+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953531949,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T11:58:51.949705+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953531949,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='undefined'"}
2025-03-14T11:58:51.949708+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953531949,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T11:58:51.900Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\"},\"eventObj\":{\"createdAt\":\"2025-03-14T11:58:46.851Z\",\"modifiedAt\":\"2025-03-14T11:58:51.679Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"}}"}
2025-03-14T11:58:51.949709+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953531949,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"}
2025-03-14T11:58:51.949709+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953531949,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"}
2025-03-14T11:58:51.949709+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953531949,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:58:51.949710+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953531949,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T11:58:51.900Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\"},\"eventObj\":{\"createdAt\":\"2025-03-14T11:58:46.851Z\",\"modifiedAt\":\"2025-03-14T11:58:51.679Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"}}"}
2025-03-14T11:58:51.949710+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953531949,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-slack-channel-renamed]"}
2025-03-14T11:58:51.949711+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741953531949,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-slack-channel-renamed]"}
2025-03-14T11:58:58.749659+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953538749,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T11:58:58.749947+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953538749,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='undefined'"}
2025-03-14T11:58:58.750027+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953538749,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T11:58:58.606Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:58:51.621Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T11:58:58.434Z\"]},\"requestId\":\"bea531b9-34bd-3de0-7b3b-775e4ca13e9e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T11:58:58.750030+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953538749,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T11:58:58.750053+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953538750,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T11:58:58.750138+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953538750,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:58:58.750210+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953538750,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T11:58:58.606Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:58:51.621Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T11:58:58.434Z\"]},\"requestId\":\"bea531b9-34bd-3de0-7b3b-775e4ca13e9e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T11:58:58.750220+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953538750,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-updated]"}
2025-03-14T11:58:58.750272+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953538750,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident updated notification for [icc-incident-updated]: {\"createdAt\":\"2025-03-14T11:58:58.606Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. 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2025-03-14T11:58:58.750420+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953538750,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Un-accounted for change for key engagedAt with changes: [\"\",\"2025-03-14T11:58:58.434Z\"] with incident payload {\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:58:51.621Z\",\"usdResources\":[]}"}
2025-03-14T11:58:58.919153+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953538919,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident update message to Slack."}
2025-03-14T11:58:58.919177+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953538919,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08JD4PEJUQ\",\"ts\":\"1741953538.852899\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741953538.852899\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"<@WU3L2P04S> just updated this incident:\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"attachments\":[{\"id\":1,\"blocks\":[{\"type\":\"section\",\"block_id\":\"bq8B1\",\"fields\":[{\"type\":\"mrkdwn\",\"text\":\"*Status*:\\nIn Progress\",\"verbatim\":false}]},{\"type\":\"actions\",\"block_id\":\"ryr74\",\"elements\":[{\"type\":\"button\",\"action_id\":\"action-show-details\",\"text\":{\"type\":\"plain_text\",\"text\":\"View Incident Details\",\"emoji\":true},\"style\":\"primary\"}]}],\"color\":\"#009FE2\",\"fallback\":\"Show updated attributes\"}],\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"4ktjA\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"user\",\"user_id\":\"WU3L2P04S\"},{\"type\":\"text\",\"text\":\" just updated this incident:\"}]}]}]},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T11:58:59.036541+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953539036,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"IncidentsApi::updateIncident, response: {\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:58.741Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. 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2025-03-14T11:58:59.036541+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] ,\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"client\":null,\"auditData\":{\"id\":\"f691e18e-e80d-49da-8db7-68a19f3e32a5\",\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"createdAt\":\"2025-03-14T11:58:47.830Z\",\"createdBy\":\"Gila Anidjar\",\"isManaged\":true,\"modifiedAt\":\"2025-03-14T11:58:47.830Z\",\"modifiedBy\":\"Gila Anidjar\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\"},{\"createdAt\":\"2025-03-14T11:58:47.192Z\",\"modifiedAt\":\"2025-03-14T11:58:46.851Z\",\"id\":\"6789eb3f-456a-4620-bbdb-7528f00f8eac\",\"type\":\"SLACK_CHANNEL_CREATED\",\"user\":null,\"client\":null,\"auditData\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"is_im\":false,\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"created\":1741953524,\"creator\":\"U02Q288NF7W\",\"is_mpim\":false,\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"updated\":1741953524702,\"is_group\":false,\"is_moved\":0,\"priority\":0,\"unlinked\":0,\"is_member\":true,\"is_shared\":false,\"last_read\":\"0000000000.000000\",\"is_channel\":true,\"is_general\":false,\"is_private\":false,\"is_archived\":false,\"is_ext_shared\":false,\"is_org_shared\":false,\"pending_shared\":[],\"previous_names\":[],\"context_team_id\":\"T01GST6QY0G\",\"name_normalized\":\"icc-e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"parent_conversation\":null,\"is_pending_ext_shared\":false,\"pending_connected_team_ids\":[]},\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\"},{\"createdAt\":\"2025-03-14T11:58:47.039Z\",\"modifiedAt\":\"2025-03-14T11:58:46.851Z\",\"id\":\"97f42553-107a-430d-a09b-91c0b8e00eea\",\"type\":\"BRIDGE_TO_GENERATE\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"client\":null,\"auditData\":{\"url\":\"\",\"isManaged\":true,\"additionalJoiningInfo\":\"\"},\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\"},{\"createdAt\":\"2025-03-14T11:58:44.408Z\",\"modifiedAt\":\"2025-03-14T11:58:44.409Z\",\"id\":\"2daf3d43-8537-41b6-84f7-f008922d8167\",\"type\":\"INCIDENT_CREATED\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"client\":\"icc-slack-app\",\"auditData\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"team\":\"FSE - 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Replacement should complete by 13:00 UTC\",\"quipDocLink\":\"\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"caseRecordId\":\"\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"originReference\":\"\",\"servicesImpacted\":[],\"gusExportTimestamp\":\"\",\"lastAttemptedForceExport\":\"\"},\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\"}],\"scheduledActivities\":[{\"id\":\"14623ad0-eb03-4ff7-a11e-9a041c2f6ccc\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T11:58:47.242Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true}],\"swimlanes\":[],\"usdResources\":[]}"}
2025-03-14T11:58:59.036571+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953539036,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":615.391862,\"method\":\"MarkInProgressAction\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T11:58:59.036606+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953539036,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:58:59.041949+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953539041,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T11:58:59.042230+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953539042,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='undefined'"}
2025-03-14T11:58:59.042298+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953539042,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T11:58:58.904Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:58:51.621Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}]}},\"requestId\":\"bea531b9-34bd-3de0-7b3b-775e4ca13e9e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T11:58:59.042322+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953539042,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T11:58:59.042325+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953539042,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T11:58:59.042407+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953539042,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:58:59.042488+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953539042,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T11:58:58.904Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:58:51.621Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}]}},\"requestId\":\"bea531b9-34bd-3de0-7b3b-775e4ca13e9e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T11:58:59.042489+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953539042,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-updated]"}
2025-03-14T11:58:59.042539+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953539042,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident updated notification for [icc-incident-updated]: {\"createdAt\":\"2025-03-14T11:58:58.904Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:58:51.621Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}]}},\"requestId\":\"bea531b9-34bd-3de0-7b3b-775e4ca13e9e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T11:59:04.842511+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953544842,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T11:59:04.842633+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953544842,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T11:59:04.842665+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953544842,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T11:59:04.789Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T11:59:04.789Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{}}"}
2025-03-14T11:59:04.842716+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953544842,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T11:59:04.842743+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953544842,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T11:59:04.842882+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953544842,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:59:04.842883+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953544842,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T11:59:04.789Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T11:59:04.789Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{}}"}
2025-03-14T11:59:04.842886+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953544842,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T11:59:04.842911+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953544842,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T11:59:04.789Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T11:59:04.789Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{}}"}
2025-03-14T11:59:13.376552+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953553376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2864635904,\"uptime\":1773282.68,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23579830,\"nice\":13940,\"sys\":3435640,\"idle\":1739887770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23484340,\"nice\":13830,\"sys\":3449180,\"idle\":1740111020,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6167,\"sum\":59575}}}"}
2025-03-14T11:59:13.376711+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953553376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:59:47.364557+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953587364,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":72.511629,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T11:59:47.364632+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953587364,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T11:59:47.781998+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953587781,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":417.231798,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T11:59:47.782089+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953587782,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:00:13.376583+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953613376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2867761152,\"uptime\":1773342.68,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23580250,\"nice\":13940,\"sys\":3435730,\"idle\":1739946960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23484900,\"nice\":13830,\"sys\":3449250,\"idle\":1740170120,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6141,\"sum\":59585}}}"}
2025-03-14T12:00:13.376671+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953613376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:00:41.227053+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953641226,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":126.858223,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T12:00:41.227155+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953641227,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:00:41.698631+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953641698,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":471.351575,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T12:00:41.698736+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953641698,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:02:13.376566+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953733376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863833088,\"uptime\":1773462.68,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23581250,\"nice\":13940,\"sys\":3435890,\"idle\":1740065360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23485830,\"nice\":13830,\"sys\":3449430,\"idle\":1740288450,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6098,\"sum\":59608}}}"}
2025-03-14T12:02:13.376702+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953733376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:02:42.410757+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953762410,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":71.425197,\"method\":\"incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T12:02:42.410822+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953762410,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:02:42.982333+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953762982,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T12:02:42.982655+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953762982,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='undefined'"}
2025-03-14T12:02:42.982734+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953762982,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:02:42.970Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"CNNPJ45FV\",\"C05T2A3C319\"],\"emailAddresses\":[]},\"internalCommsId\":\"a7f87d56-68bd-48d7-90a7-caaaf70454f3\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"0366cf0b-a18f-909a-2bec-c57c6658b889\",\"client\":\"icc-slack-app\"}"}
2025-03-14T12:02:42.982756+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953762982,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T12:02:42.982757+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953762982,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T12:02:42.982843+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953762982,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:02:42.982914+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953762982,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:02:42.970Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"CNNPJ45FV\",\"C05T2A3C319\"],\"emailAddresses\":[]},\"internalCommsId\":\"a7f87d56-68bd-48d7-90a7-caaaf70454f3\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"0366cf0b-a18f-909a-2bec-c57c6658b889\",\"client\":\"icc-slack-app\"}"}
2025-03-14T12:02:42.982916+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953762982,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-request]"}
2025-03-14T12:02:42.982979+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953762982,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-internal-comms-request]: {\"createdAt\":\"2025-03-14T12:02:42.970Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"CNNPJ45FV\",\"C05T2A3C319\"],\"emailAddresses\":[]},\"internalCommsId\":\"a7f87d56-68bd-48d7-90a7-caaaf70454f3\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"0366cf0b-a18f-909a-2bec-c57c6658b889\",\"client\":\"icc-slack-app\"}"}
2025-03-14T12:02:42.993152+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953762993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T12:02:42.993337+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953762993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='undefined'"}
2025-03-14T12:02:42.993369+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953762993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:02:42.984Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":{\"notifications\":[],\"internalCommsId\":\"a7f87d56-68bd-48d7-90a7-caaaf70454f3\",\"sequenceNumber\":1}}"}
2025-03-14T12:02:42.993383+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953762993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T12:02:42.993419+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953762993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T12:02:42.993485+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953762993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:02:42.993517+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953762993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:02:42.984Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T11:58:44.124Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"modifiedAt\":\"2025-03-14T11:58:44.124Z\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"id\":\"93796fa6-9f1e-4dfd-9932-2ee7f529fb68\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T11:59:04.789Z\"},\"eventObj\":{\"notifications\":[],\"internalCommsId\":\"a7f87d56-68bd-48d7-90a7-caaaf70454f3\",\"sequenceNumber\":1}}"}
2025-03-14T12:02:42.993518+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953762993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-response]"}
2025-03-14T12:02:42.993531+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741953762993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-internal-comms-response]"}
2025-03-14T12:02:43.161966+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953763161,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posting comm to external slack channel CNNPJ45FV - comm: {\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"CNNPJ45FV\",\"C05T2A3C319\"],\"emailAddresses\":[]}"}
2025-03-14T12:02:43.409962+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953763409,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posting comm to external slack channel C05T2A3C319 - comm: {\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/yar-fzpu-ywr\",\"sentBySlackUserId\":\"WU3L2P04S\",\"sentBy\":\"Gila Anidjar\",\"cloud\":\"Field Service\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T11:58:44.124Z\",\"duration\":\"4 minutes\",\"incidentCommander\":\"Gila Anidjar\",\"incidentCommanderSlackUserId\":\"WU3L2P04S\",\"subject\":\"Some of the agent servers aren't functioning\",\"team\":\"FSE - Core\",\"content\":\"Some of the agent servers aren't functioning - replacing with new ones. ETA to solve issue: 13:00 UTC\",\"sentAt\":\"2025-03-14T12:02:42.428Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"CNNPJ45FV\",\"C05T2A3C319\"],\"emailAddresses\":[]}"}
2025-03-14T12:03:13.376578+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953793376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863841280,\"uptime\":1773522.68,\"totalMem\":4018155520,\"loadavg\":[0.03,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23581870,\"nice\":13940,\"sys\":3435970,\"idle\":1740124530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23486280,\"nice\":13830,\"sys\":3449500,\"idle\":1740347680,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6148,\"sum\":59593}}}"}
2025-03-14T12:03:13.376704+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953793376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:05:13.376587+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953913376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2867036160,\"uptime\":1773642.68,\"totalMem\":4018155520,\"loadavg\":[0.03,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23583150,\"nice\":13940,\"sys\":3436120,\"idle\":1740242860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23487080,\"nice\":13830,\"sys\":3449650,\"idle\":1740466070,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6098,\"sum\":59607}}}"}
2025-03-14T12:05:13.376688+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953913376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:13.376572+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741953973376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2866544640,\"uptime\":1773702.68,\"totalMem\":4018155520,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23583540,\"nice\":13940,\"sys\":3436180,\"idle\":1740302130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23487530,\"nice\":13830,\"sys\":3449720,\"idle\":1740525260,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6107,\"sum\":59610}}}"}
2025-03-14T12:06:13.376652+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741953973376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:40.745579+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954000745,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:40.745831+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954000745,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='undefined'"}
2025-03-14T12:06:40.745921+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000745,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:40.736Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741953999,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741953999363,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WV8TM5WP5\"],\"inviteBots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"]}}"}
2025-03-14T12:06:40.745938+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000745,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"}
2025-03-14T12:06:40.745950+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000745,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"}
2025-03-14T12:06:40.746068+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954000746,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:40.746144+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000746,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:06:40.736Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741953999,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741953999363,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"WV8TM5WP5\"],\"inviteBots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"]}}"}
2025-03-14T12:06:40.746145+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000746,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-created-with-slack-channel]"}
2025-03-14T12:06:40.746148+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741954000746,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-incident-created-with-slack-channel]"}
2025-03-14T12:06:40.833037+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954000832,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:40.833171+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954000833,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created' for consumer group='undefined'"}
2025-03-14T12:06:40.833172+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000833,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:40.783Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"}
2025-03-14T12:06:40.833195+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000833,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"}
2025-03-14T12:06:40.833245+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000833,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"}
2025-03-14T12:06:40.833368+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954000833,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:40.833370+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000833,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:06:40.783Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"}
2025-03-14T12:06:40.833371+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000833,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-created]"}
2025-03-14T12:06:40.833374+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741954000833,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-incident-created]"}
2025-03-14T12:06:40.952571+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954000952,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:40.952709+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954000952,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-to-generate' for consumer group='undefined'"}
2025-03-14T12:06:40.952746+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000952,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:40.944Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"\",\"additionalJoiningInfo\":\"\",\"isManaged\":true}}"}
2025-03-14T12:06:40.952749+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000952,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"}
2025-03-14T12:06:40.952799+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000952,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-to-generate\"}}"}
2025-03-14T12:06:40.952907+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954000952,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:40.952910+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000952,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:06:40.944Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"\",\"additionalJoiningInfo\":\"\",\"isManaged\":true}}"}
2025-03-14T12:06:40.952918+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000952,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-bridge-to-generate]"}
2025-03-14T12:06:40.952921+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741954000952,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-bridge-to-generate]"}
2025-03-14T12:06:40.966444+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954000965,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:40.966447+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954000965,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='undefined'"}
2025-03-14T12:06:40.966449+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000965,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:40.957Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"WV8TM5WP5\"],\"bots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"],\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}}"}
2025-03-14T12:06:40.966450+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000965,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"}
2025-03-14T12:06:40.966450+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000965,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"}
2025-03-14T12:06:40.966451+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954000965,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:40.966453+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000965,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:06:40.957Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"WV8TM5WP5\"],\"bots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"],\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}}"}
2025-03-14T12:06:40.966454+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000965,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-slack-channel-invite-users]"}
2025-03-14T12:06:40.966454+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000965,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident invite notification for [icc-slack-channel-invite-users]: {\"createdAt\":\"2025-03-14T12:06:40.957Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"WV8TM5WP5\"],\"bots\":[\"U02DWLVTKB9\",\"U01UPBJAV5F\",\"U02GXBX8PUZ\",\"U03LNRS637U\",\"U032QNNKMT7\",\"U06Q54CS88M\"],\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}}"}
2025-03-14T12:06:40.966455+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000965,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Could not invite incident commander from event"}
2025-03-14T12:06:40.966456+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954000965,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Inviting Slack users"}
2025-03-14T12:06:41.643887+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954001643,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:41.644028+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954001643,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='undefined'"}
2025-03-14T12:06:41.644060+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954001644,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:41.634Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\",\"isManaged\":true},\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}"}
2025-03-14T12:06:41.644077+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954001644,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"}
2025-03-14T12:06:41.644132+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954001644,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"}
2025-03-14T12:06:41.644228+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954001644,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:41.644275+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954001644,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:06:41.634Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\",\"isManaged\":true},\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}"}
2025-03-14T12:06:41.644276+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954001644,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-bridge-generated]"}
2025-03-14T12:06:41.644276+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741954001644,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-bridge-generated]"}
2025-03-14T12:06:41.827890+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954001827,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:41.828084+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954001828,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-created' for consumer group='undefined'"}
2025-03-14T12:06:41.828126+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954001828,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:41.819Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"cdbe59d1-0214-459d-a791-33a30237bdb5\",\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\",\"isManaged\":true,\"createdBy\":\"SiteReliability\",\"modifiedBy\":\"SiteReliability\",\"createdAt\":\"2025-03-14T12:06:41.644Z\",\"modifiedAt\":\"2025-03-14T12:06:41.644Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T12:06:41.644Z\",\"modifiedAt\":\"2025-03-14T12:06:41.644Z\",\"id\":\"cdbe59d1-0214-459d-a791-33a30237bdb5\",\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\",\"isManaged\":true,\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"folderId\":null}]}}"}
2025-03-14T12:06:41.828129+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954001828,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-created\"}}"}
2025-03-14T12:06:41.828178+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954001828,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-created\"}}"}
2025-03-14T12:06:41.828254+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954001828,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:41.828320+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954001828,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:06:41.819Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"cdbe59d1-0214-459d-a791-33a30237bdb5\",\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\",\"isManaged\":true,\"createdBy\":\"SiteReliability\",\"modifiedBy\":\"SiteReliability\",\"createdAt\":\"2025-03-14T12:06:41.644Z\",\"modifiedAt\":\"2025-03-14T12:06:41.644Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T12:06:41.644Z\",\"modifiedAt\":\"2025-03-14T12:06:41.644Z\",\"id\":\"cdbe59d1-0214-459d-a791-33a30237bdb5\",\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\",\"isManaged\":true,\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"folderId\":null}]}}"}
2025-03-14T12:06:41.828320+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954001828,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-bridge-created]"}
2025-03-14T12:06:41.828323+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741954001828,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-bridge-created]"}
2025-03-14T12:06:43.725283+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954003725,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:43.725410+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954003725,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-created' for consumer group='undefined'"}
2025-03-14T12:06:43.725428+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954003725,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:43.674Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/R0cKAjkOH11M\"}}"}
2025-03-14T12:06:43.725452+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954003725,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"}
2025-03-14T12:06:43.725506+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954003725,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"}
2025-03-14T12:06:43.725603+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954003725,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:43.725642+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954003725,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:06:43.674Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/R0cKAjkOH11M\"}}"}
2025-03-14T12:06:43.725643+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954003725,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-report-created]"}
2025-03-14T12:06:43.725643+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741954003725,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-report-created]"}
2025-03-14T12:06:46.497517+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954006497,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:46.497536+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954006497,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='undefined'"}
2025-03-14T12:06:46.497576+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954006497,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:46.448Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"eventObj\":{\"createdAt\":\"2025-03-14T12:06:40.746Z\",\"modifiedAt\":\"2025-03-14T12:06:45.719Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"}}"}
2025-03-14T12:06:46.497577+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954006497,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"}
2025-03-14T12:06:46.497645+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954006497,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"}
2025-03-14T12:06:46.497759+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954006497,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:46.497760+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954006497,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:06:46.448Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"eventObj\":{\"createdAt\":\"2025-03-14T12:06:40.746Z\",\"modifiedAt\":\"2025-03-14T12:06:45.719Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"}}"}
2025-03-14T12:06:46.497760+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954006497,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-slack-channel-renamed]"}
2025-03-14T12:06:46.497761+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741954006497,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-slack-channel-renamed]"}
2025-03-14T12:06:49.061996+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954009061,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":56.291518,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T12:06:49.062071+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954009062,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:49.215732+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954009215,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.007538,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T12:06:49.215881+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954009215,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:49.278074+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954009277,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":215.866487,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T12:06:49.278142+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954009278,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:51.389096+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954011388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:51.389348+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954011389,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='undefined'"}
2025-03-14T12:06:51.389354+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954011389,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:51.379Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:06:45.665Z\"},\"eventObj\":[{\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"gusCaseRecordId\":\"500EE00001TsxgHYAR\"}],\"requestId\":\"fc5ad47b-dc1a-0b0b-c83b-d888713eeae6\",\"client\":\"quantumks2s\"}"}
2025-03-14T12:06:51.389376+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954011389,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"}
2025-03-14T12:06:51.389438+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954011389,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"}
2025-03-14T12:06:51.389554+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954011389,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:51.389581+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954011389,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:06:51.379Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:06:45.665Z\"},\"eventObj\":[{\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"gusCaseRecordId\":\"500EE00001TsxgHYAR\"}],\"requestId\":\"fc5ad47b-dc1a-0b0b-c83b-d888713eeae6\",\"client\":\"quantumks2s\"}"}
2025-03-14T12:06:51.389582+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954011389,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-to-cis-request]"}
2025-03-14T12:06:51.389595+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741954011389,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-incident-to-cis-request]"}
2025-03-14T12:06:51.389667+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954011389,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:51.389864+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954011389,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-create-request' for consumer group='undefined'"}
2025-03-14T12:06:51.389902+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954011389,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:51.381Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:06:45.665Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:51.312Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:06:51.282Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":true,\"sfid\":null,\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":null}],\"requestId\":\"fc5ad47b-dc1a-0b0b-c83b-d888713eeae6\",\"client\":\"quantumks2s\"}"}
2025-03-14T12:06:51.389905+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954011389,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-create-request\"}}"}
2025-03-14T12:06:51.389953+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954011389,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-create-request\"}}"}
2025-03-14T12:06:51.390034+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954011389,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:51.390070+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954011390,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:06:51.381Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:06:45.665Z\"},\"eventObj\":[{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:51.312Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"pending_response\",\"incidentToCi\":{\"createdAt\":\"2025-03-14T12:06:51.282Z\",\"modifiedAt\":\"2025-03-14T12:06:51.282Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"createLock\":true,\"sfid\":null,\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":null}],\"requestId\":\"fc5ad47b-dc1a-0b0b-c83b-d888713eeae6\",\"client\":\"quantumks2s\"}"}
2025-03-14T12:06:51.390073+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954011390,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-ctc-lock-create-request]"}
2025-03-14T12:06:51.390073+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741954011390,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-ctc-lock-create-request]"}
2025-03-14T12:06:51.971616+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954011971,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:51.971785+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954011971,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='undefined'"}
2025-03-14T12:06:51.971838+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954011971,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:51.893Z\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0Nd0AK\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000KN9NY2A1\"}],\"cis\":[{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:51.312Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":null}}]}"}
2025-03-14T12:06:51.971865+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954011971,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"}
2025-03-14T12:06:51.971907+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954011971,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"}
2025-03-14T12:06:51.971993+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954011971,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:51.972030+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954011972,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:06:51.893Z\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0Nd0AK\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000KN9NY2A1\"}],\"cis\":[{\"id\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createLock\":true,\"sfid\":\"aCqEE000000C0Nd0AK\",\"configurationItem\":{\"id\":\"a7JEE00000KN9NY2A1\",\"name\":\"usa754s\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod21-useast2.core1.usa754s\",\"parentId\":\"a7JEE00000IeJBF2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T12:06:51.312Z\",\"modifiedAt\":\"2025-03-14T12:06:51.312Z\",\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"externalId\":null}}]}"}
2025-03-14T12:06:51.972048+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954011972,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-to-cis-export-success]"}
2025-03-14T12:06:51.972064+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741954011972,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-incident-to-cis-export-success]"}
2025-03-14T12:06:52.153258+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954012153,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:52.153573+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954012153,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='undefined'"}
2025-03-14T12:06:52.153660+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954012153,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:52.008Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:06:45.665Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core Live on Falcon\"]}},\"requestId\":\"c90314ee-8499-51cb-5701-d01fe189e66b\",\"client\":\"quantumks2s\"}"}
2025-03-14T12:06:52.153686+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954012153,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T12:06:52.153737+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954012153,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T12:06:52.153819+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954012153,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:52.154279+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954012153,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:06:52.008Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:06:45.665Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core Live on Falcon\"]}},\"requestId\":\"c90314ee-8499-51cb-5701-d01fe189e66b\",\"client\":\"quantumks2s\"}"}
2025-03-14T12:06:52.154283+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954012154,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-updated]"}
2025-03-14T12:06:52.154414+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954012154,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident updated notification for [icc-incident-updated]: {\"createdAt\":\"2025-03-14T12:06:52.008Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:06:45.665Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core Live on Falcon\"]}},\"requestId\":\"c90314ee-8499-51cb-5701-d01fe189e66b\",\"client\":\"quantumks2s\"}"}
2025-03-14T12:06:53.926276+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954013926,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:53.926371+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954013926,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='undefined'"}
2025-03-14T12:06:53.926443+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954013926,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[{\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"externalId\":\"a8LEE00001BWjCx2AL\",\"incidentToCiId\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\"}],\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"}"}
2025-03-14T12:06:53.926446+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954013926,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T12:06:53.926513+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954013926,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T12:06:53.926625+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954013926,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:53.926639+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954013926,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"locks\":[{\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"externalId\":\"a8LEE00001BWjCx2AL\",\"incidentToCiId\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\"}],\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"}"}
2025-03-14T12:06:53.926660+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954013926,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-ctc-lock-response]"}
2025-03-14T12:06:53.926676+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741954013926,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-ctc-lock-response]"}
2025-03-14T12:06:58.426719+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954018426,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:58.426830+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954018426,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T12:06:58.426860+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954018426,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:06:58.000Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsxgHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T12:06:58.000Z\",\"recordId\":\"500EE00001TsxgHYAR\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"caseNumber\":\"73021516\"},\"changes\":{}}"}
2025-03-14T12:06:58.426884+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954018426,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T12:06:58.426940+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954018426,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T12:06:58.427034+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954018427,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:06:58.427089+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954018427,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:06:58.000Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsxgHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T12:06:58.000Z\",\"recordId\":\"500EE00001TsxgHYAR\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"caseNumber\":\"73021516\"},\"changes\":{}}"}
2025-03-14T12:06:58.427090+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954018427,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T12:06:58.427092+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954018427,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T12:06:58.000Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsxgHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T12:06:58.000Z\",\"recordId\":\"500EE00001TsxgHYAR\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"caseNumber\":\"73021516\"},\"changes\":{}}"}
2025-03-14T12:07:13.376567+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954033376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2865680384,\"uptime\":1773762.68,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23583970,\"nice\":13940,\"sys\":3436260,\"idle\":1740361260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23487960,\"nice\":13830,\"sys\":3449830,\"idle\":1740584360,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6206,\"sum\":59559}}}"}
2025-03-14T12:07:13.376683+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954033376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:07:20.491136+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954040491,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:07:20.491438+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954040491,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='undefined'"}
2025-03-14T12:07:20.491526+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954040491,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:07:20.336Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:06:58.000Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-14T12:03:36.000Z\",\"2025-03-14T12:03:00.000Z\"],\"impactStartTime\":[\"2025-03-14T12:06:37.693Z\",\"2025-03-14T11:52:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[\"Core Live on Falcon\",null]}},\"requestId\":\"w5p855-yjg7s-jbjkcq-v2piw-1741954039665\",\"client\":\"icc-ui\"}"}
2025-03-14T12:07:20.491527+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954040491,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T12:07:20.491563+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954040491,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T12:07:20.491671+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954040491,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:07:20.491755+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954040491,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:07:20.336Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:06:58.000Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-14T12:03:36.000Z\",\"2025-03-14T12:03:00.000Z\"],\"impactStartTime\":[\"2025-03-14T12:06:37.693Z\",\"2025-03-14T11:52:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[\"Core Live on Falcon\",null]}},\"requestId\":\"w5p855-yjg7s-jbjkcq-v2piw-1741954039665\",\"client\":\"icc-ui\"}"}
2025-03-14T12:07:20.491756+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954040491,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-updated]"}
2025-03-14T12:07:20.491840+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954040491,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident updated notification for [icc-incident-updated]: {\"createdAt\":\"2025-03-14T12:07:20.336Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:06:58.000Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-14T12:03:36.000Z\",\"2025-03-14T12:03:00.000Z\"],\"impactStartTime\":[\"2025-03-14T12:06:37.693Z\",\"2025-03-14T11:52:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[\"Core Live on Falcon\",null]}},\"requestId\":\"w5p855-yjg7s-jbjkcq-v2piw-1741954039665\",\"client\":\"icc-ui\"}"}
2025-03-14T12:07:24.991546+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954044991,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:07:24.991696+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954044991,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T12:07:24.991740+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954044991,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:07:24.876Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsxgHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T12:07:24.876Z\",\"recordId\":\"500EE00001TsxgHYAR\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"caseNumber\":\"73021516\"},\"changes\":{}}"}
2025-03-14T12:07:24.991741+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954044991,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T12:07:24.991811+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954044991,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T12:07:24.991938+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954044991,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:07:24.991939+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954044991,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:07:24.876Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsxgHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T12:07:24.876Z\",\"recordId\":\"500EE00001TsxgHYAR\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"caseNumber\":\"73021516\"},\"changes\":{}}"}
2025-03-14T12:07:24.991963+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954044991,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T12:07:24.991964+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954044991,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T12:07:24.876Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TsxgHYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T12:07:24.876Z\",\"recordId\":\"500EE00001TsxgHYAR\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"caseNumber\":\"73021516\"},\"changes\":{}}"}
2025-03-14T12:08:13.376598+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954093376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2853629952,\"uptime\":1773822.68,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23584770,\"nice\":13940,\"sys\":3436400,\"idle\":1740420090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23488740,\"nice\":13830,\"sys\":3449960,\"idle\":1740643160,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6173,\"sum\":59565}}}"}
2025-03-14T12:08:13.376685+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954093376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:12:47.168613+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954367168,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:12:47.168882+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954367168,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='undefined'"}
2025-03-14T12:12:47.168925+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954367168,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:12:47.159Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":{\"ok\":true,\"id\":\"def3b538-42ce-4bf3-a2f3-c4e6aacfbe60\",\"serviceId\":\"P25VK5X\",\"serviceName\":\"GUS: CAPE Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: USA754s high APT Incident\\nSeverity: Sev2\\nSlack Channel: #icc-73021516\\nBridge URL: https://meet.google.com/icj-vovt-ppp\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\\nAdditional Details: \",\"incidentSubject\":\"USA754s high APT Incident\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\"},\"requestId\":\"ik3fh-z7o8bs-mpw6yi-mrh27-1741954366742\",\"client\":\"icc-ui\"}"}
2025-03-14T12:12:47.168970+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954367168,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T12:12:47.168980+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954367168,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T12:12:47.169082+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954367169,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:12:47.169146+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954367169,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:12:47.159Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":{\"ok\":true,\"id\":\"def3b538-42ce-4bf3-a2f3-c4e6aacfbe60\",\"serviceId\":\"P25VK5X\",\"serviceName\":\"GUS: CAPE Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: USA754s high APT Incident\\nSeverity: Sev2\\nSlack Channel: #icc-73021516\\nBridge URL: https://meet.google.com/icj-vovt-ppp\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\\nAdditional Details: \",\"incidentSubject\":\"USA754s high APT Incident\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\"},\"requestId\":\"ik3fh-z7o8bs-mpw6yi-mrh27-1741954366742\",\"client\":\"icc-ui\"}"}
2025-03-14T12:12:47.169147+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954367169,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-page-request]"}
2025-03-14T12:12:47.169151+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741954367169,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-page-request]"}
2025-03-14T12:12:47.928547+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954367928,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"successfully invited WF8LDE170 to channel C08HAAUU8T1"}
2025-03-14T12:12:47.928614+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954367928,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Inviting Slack bots"}
2025-03-14T12:12:47.928619+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954367928,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No channels found in icc-slack-channel-invite-users event: {\"createdAt\":\"2025-03-14T12:12:47.646Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":{\"users\":[\"WF8LDE170\"]}}"}
2025-03-14T12:13:23.106622+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954403106,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:13:23.106896+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954403106,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='undefined'"}
2025-03-14T12:13:23.106966+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954403106,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:13:23.091Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":{\"ok\":true,\"id\":\"c26d4215-a891-4902-aff5-1e9c4744d1dc\",\"serviceId\":\"PESOBA9\",\"serviceName\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: USA754s high APT Incident\\nSeverity: Sev2\\nSlack Channel: #icc-73021516\\nBridge URL: https://meet.google.com/icj-vovt-ppp\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\\nAdditional Details: \",\"incidentSubject\":\"USA754s high APT Incident\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\"},\"requestId\":\"fvrvc4-cm3j9f-en4wii-sdnpjd-1741954402726\",\"client\":\"icc-ui\"}"}
2025-03-14T12:13:23.106971+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954403106,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T12:13:23.107041+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954403107,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T12:13:23.107141+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954403107,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:13:23.107221+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954403107,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:13:23.091Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":{\"ok\":true,\"id\":\"c26d4215-a891-4902-aff5-1e9c4744d1dc\",\"serviceId\":\"PESOBA9\",\"serviceName\":\"GUS: CRM Database Sustaining Engineering Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: USA754s high APT Incident\\nSeverity: Sev2\\nSlack Channel: #icc-73021516\\nBridge URL: https://meet.google.com/icj-vovt-ppp\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\\nAdditional Details: \",\"incidentSubject\":\"USA754s high APT Incident\",\"incidentDescription\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\"},\"requestId\":\"fvrvc4-cm3j9f-en4wii-sdnpjd-1741954402726\",\"client\":\"icc-ui\"}"}
2025-03-14T12:13:23.107223+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954403107,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-page-request]"}
2025-03-14T12:13:23.107226+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741954403107,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-page-request]"}
2025-03-14T12:13:23.938824+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954403938,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"successfully invited WDRE5NUUS to channel C08HAAUU8T1"}
2025-03-14T12:13:23.938889+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954403938,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Inviting Slack bots"}
2025-03-14T12:13:23.938960+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954403938,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No channels found in icc-slack-channel-invite-users event: {\"createdAt\":\"2025-03-14T12:13:23.583Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":{\"users\":[\"WDRE5NUUS\"]}}"}
2025-03-14T12:13:30.874030+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954410872,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":61.375935,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T12:13:30.874032+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954410872,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:13:57.523791+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954437523,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008981,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T12:13:57.523899+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954437523,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:13:58.542358+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954438542,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":637.643394,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T12:13:58.542417+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954438542,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:15:13.376575+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954513376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850291712,\"uptime\":1774242.68,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23588310,\"nice\":13940,\"sys\":3437020,\"idle\":1740834320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23492700,\"nice\":13830,\"sys\":3450590,\"idle\":1741057550,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6102,\"sum\":59606}}}"}
2025-03-14T12:15:13.376681+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954513376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:16:52.771279+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954612771,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:16:52.771399+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954612771,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='undefined'"}
2025-03-14T12:16:52.771437+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954612771,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:16:52.720Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"eventObj\":{\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"reminderId\":\"6a108a33-afda-4b44-bd6a-b905c7679153\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"}
2025-03-14T12:16:52.771439+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954612771,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T12:16:52.771496+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954612771,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T12:16:52.771586+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954612771,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:16:52.771628+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954612771,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:16:52.720Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"eventObj\":{\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"reminderId\":\"6a108a33-afda-4b44-bd6a-b905c7679153\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"}
2025-03-14T12:16:52.771629+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954612771,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [bullmq-job-completed]"}
2025-03-14T12:16:52.771630+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741954612771,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [bullmq-job-completed]"}
2025-03-14T12:16:52.861628+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954612861,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:16:52.861782+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954612861,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='undefined'"}
2025-03-14T12:16:52.861813+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954612861,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:16:52.811Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"eventObj\":{\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"reminderId\":\"6a108a33-afda-4b44-bd6a-b905c7679153\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"6a108a33-afda-4b44-bd6a-b905c7679153\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T12:16:52.693Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HAAUU8T1\"}}"}
2025-03-14T12:16:52.861813+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954612861,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T12:16:52.861862+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954612861,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T12:16:52.861944+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741954612861,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:16:52.861976+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954612861,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:16:52.811Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"eventObj\":{\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"reminderId\":\"6a108a33-afda-4b44-bd6a-b905c7679153\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"6a108a33-afda-4b44-bd6a-b905c7679153\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T12:16:52.693Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HAAUU8T1\"}}"}
2025-03-14T12:16:52.861976+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954612861,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-reminder-triggered]"}
2025-03-14T12:16:52.862014+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741954612861,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-reminder-triggered]: {\"createdAt\":\"2025-03-14T12:16:52.811Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"},\"eventObj\":{\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"reminderId\":\"6a108a33-afda-4b44-bd6a-b905c7679153\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"6a108a33-afda-4b44-bd6a-b905c7679153\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T12:16:52.693Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HAAUU8T1\"}}"}
2025-03-14T12:25:13.376560+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955113376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846019584,\"uptime\":1774842.68,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23593470,\"nice\":13940,\"sys\":3437840,\"idle\":1741426180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23497560,\"nice\":13830,\"sys\":3451390,\"idle\":1741649620,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6107,\"sum\":59608}}}"}
2025-03-14T12:25:13.376681+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955113376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:32:03.050055+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955523049,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:32:03.050373+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955523050,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='undefined'"}
2025-03-14T12:32:03.050422+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955523050,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:32:03.034Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"629cty-m34j2m-z3s2sb-mr6xa8-1741955522188\",\"client\":\"icc-ui\"}"}
2025-03-14T12:32:03.050424+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955523050,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T12:32:03.050462+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955523050,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T12:32:03.050559+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955523050,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:32:03.050648+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955523050,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:32:03.034Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"629cty-m34j2m-z3s2sb-mr6xa8-1741955522188\",\"client\":\"icc-ui\"}"}
2025-03-14T12:32:03.050649+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955523050,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-deleted]"}
2025-03-14T12:32:03.050656+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741955523050,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-deleted]"}
2025-03-14T12:32:03.065569+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955523065,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:32:03.065796+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955523065,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='undefined'"}
2025-03-14T12:32:03.065825+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955523065,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:32:03.056Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":[],\"requestId\":\"629cty-m34j2m-z3s2sb-mr6xa8-1741955522188\",\"client\":\"icc-ui\"}"}
2025-03-14T12:32:03.065846+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955523065,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T12:32:03.065887+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955523065,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T12:32:03.065980+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955523065,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:32:03.066020+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955523065,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:32:03.056Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:07:24.876Z\"},\"eventObj\":[],\"requestId\":\"629cty-m34j2m-z3s2sb-mr6xa8-1741955522188\",\"client\":\"icc-ui\"}"}
2025-03-14T12:32:03.066021+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955523065,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-created]"}
2025-03-14T12:32:03.066024+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741955523066,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-created]"}
2025-03-14T12:32:03.118312+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955523118,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:32:03.118388+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955523118,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='undefined'"}
2025-03-14T12:32:03.118422+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955523118,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:32:03.066Z\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}"}
2025-03-14T12:32:03.118424+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955523118,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T12:32:03.118479+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955523118,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T12:32:03.118545+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955523118,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:32:03.118585+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955523118,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:32:03.066Z\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}"}
2025-03-14T12:32:03.118585+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955523118,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-response]"}
2025-03-14T12:32:03.118586+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741955523118,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-response]"}
2025-03-14T12:32:15.805969+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955535805,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:32:15.806125+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955535806,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='undefined'"}
2025-03-14T12:32:15.806126+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955535806,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[{\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001BWjCx2AL\",\"incidentToCiId\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\"}],\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"}"}
2025-03-14T12:32:15.806129+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955535806,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T12:32:15.806197+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955535806,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T12:32:15.806309+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955535806,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:32:15.806309+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955535806,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"locks\":[{\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001BWjCx2AL\",\"incidentToCiId\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\"}],\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\"}"}
2025-03-14T12:32:15.806310+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955535806,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-ctc-lock-response]"}
2025-03-14T12:32:15.806313+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741955535806,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-ctc-lock-response]"}
2025-03-14T12:33:04.720088+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955584719,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:33:04.720410+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955584720,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='undefined'"}
2025-03-14T12:33:04.720486+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955584720,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:33:04.667Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"08d8df76-c05f-4a91-b5e2-c6054fbf475b\",\"sequenceNumber\":2}}"}
2025-03-14T12:33:04.720489+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955584720,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T12:33:04.720510+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955584720,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T12:33:04.721182+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955584720,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:33:04.721184+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955584720,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:33:04.667Z\",\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"08d8df76-c05f-4a91-b5e2-c6054fbf475b\",\"sequenceNumber\":2}}"}
2025-03-14T12:33:04.721187+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955584720,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-response]"}
2025-03-14T12:33:04.721187+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741955584721,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-internal-comms-response]"}
2025-03-14T12:34:08.243575+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955648243,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:34:08.243788+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955648243,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='undefined'"}
2025-03-14T12:34:08.243841+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955648243,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:08.235Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"eventObj\":[],\"requestId\":\"yqvw1i-li01n-bqfjh2-m8z0pf-1741955639728\",\"client\":\"icc-ui\"}"}
2025-03-14T12:34:08.243895+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955648243,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T12:34:08.243898+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955648243,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T12:34:08.243982+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955648243,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:34:08.244012+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955648243,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:34:08.235Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"eventObj\":[],\"requestId\":\"yqvw1i-li01n-bqfjh2-m8z0pf-1741955639728\",\"client\":\"icc-ui\"}"}
2025-03-14T12:34:08.244034+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955648243,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-created]"}
2025-03-14T12:34:08.244037+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741955648244,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-created]"}
2025-03-14T12:34:08.247459+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955648247,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:34:08.247731+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955648247,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='undefined'"}
2025-03-14T12:34:08.247779+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955648247,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:08.006Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Most likely a SQL wait lock issue.\",\"customerExperience\":\"Performance degradation.\",\"immediateResolution\":\"Self-resolved.\",\"aarQuestions\":\"- Where is the known bug?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createdBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"modifiedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T12:33:59.882Z\",\"modifiedAt\":\"2025-03-14T12:33:59.882Z\",\"id\":\"559f862c-643f-4990-baaa-2be82b21c7b6\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"requestId\":\"yqvw1i-li01n-bqfjh2-m8z0pf-1741955639728\",\"client\":\"icc-ui\"}"}
2025-03-14T12:34:08.247782+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955648247,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"}
2025-03-14T12:34:08.247820+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955648247,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"}
2025-03-14T12:34:08.247895+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955648247,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:34:08.247935+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955648247,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:34:08.006Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Most likely a SQL wait lock issue.\",\"customerExperience\":\"Performance degradation.\",\"immediateResolution\":\"Self-resolved.\",\"aarQuestions\":\"- Where is the known bug?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createdBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"modifiedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T12:33:59.882Z\",\"modifiedAt\":\"2025-03-14T12:33:59.882Z\",\"id\":\"559f862c-643f-4990-baaa-2be82b21c7b6\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"requestId\":\"yqvw1i-li01n-bqfjh2-m8z0pf-1741955639728\",\"client\":\"icc-ui\"}"}
2025-03-14T12:34:08.247936+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955648247,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-closed]"}
2025-03-14T12:34:08.247992+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955648247,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident closed notification for [icc-incident-closed]: {\"createdAt\":\"2025-03-14T12:34:08.006Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Self resolved incident after 30 minutes, there was patterns of SQL wait locks.\",\"detectedTime\":\"2025-03-14T12:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T11:52:00.000Z\",\"impactEndTime\":\"2025-03-14T12:22:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Most likely a SQL wait lock issue.\",\"customerExperience\":\"Performance degradation.\",\"immediateResolution\":\"Self-resolved.\",\"aarQuestions\":\"- Where is the known bug?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"createdBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"modifiedBy\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T12:33:59.882Z\",\"modifiedAt\":\"2025-03-14T12:33:59.882Z\",\"id\":\"559f862c-643f-4990-baaa-2be82b21c7b6\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:32:19.079Z\"},\"requestId\":\"yqvw1i-li01n-bqfjh2-m8z0pf-1741955639728\",\"client\":\"icc-ui\"}"}
2025-03-14T12:34:08.297428+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955648297,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:34:08.297514+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955648297,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='undefined'"}
2025-03-14T12:34:08.297515+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955648297,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T12:34:08.244Z\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}"}
2025-03-14T12:34:08.297516+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955648297,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T12:34:08.297583+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955648297,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T12:34:08.297629+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955648297,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:34:08.297676+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955648297,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T12:34:08.244Z\",\"incidentId\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"responses\":[]}"}
2025-03-14T12:34:08.297677+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955648297,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-response]"}
2025-03-14T12:34:08.297677+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741955648297,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-response]"}
2025-03-14T12:34:13.376541+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741955653376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847330304,\"uptime\":1775382.68,\"totalMem\":4018155520,\"loadavg\":[0.02,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23597770,\"nice\":13940,\"sys\":3438530,\"idle\":1741959140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23502000,\"nice\":13830,\"sys\":3452090,\"idle\":1742182330,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6127,\"sum\":59597}}}"}
2025-03-14T12:34:13.376679+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741955653376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:42:13.376624+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741956133376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844631040,\"uptime\":1775862.68,\"totalMem\":4018155520,\"loadavg\":[0.04,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23602130,\"nice\":13940,\"sys\":3439200,\"idle\":1742432300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23505790,\"nice\":13830,\"sys\":3452760,\"idle\":1742655860,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6100,\"sum\":59611}}}"}
2025-03-14T12:42:13.376701+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741956133376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:44:13.376568+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741956253376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844864512,\"uptime\":1775982.69,\"totalMem\":4018155520,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23603010,\"nice\":13940,\"sys\":3439340,\"idle\":1742550760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23507060,\"nice\":13830,\"sys\":3452930,\"idle\":1742774300,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6096,\"sum\":59610}}}"}
2025-03-14T12:44:13.376697+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741956253376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:45:13.376572+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741956313376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844401664,\"uptime\":1776042.68,\"totalMem\":4018155520,\"loadavg\":[0.04,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23603630,\"nice\":13940,\"sys\":3439400,\"idle\":1742609920,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23507490,\"nice\":13830,\"sys\":3453000,\"idle\":1742833520,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6100,\"sum\":59610}}}"}
2025-03-14T12:45:13.376709+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741956313376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T12:46:13.376582+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741956373376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844409856,\"uptime\":1776102.68,\"totalMem\":4018155520,\"loadavg\":[0.1,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23604050,\"nice\":13940,\"sys\":3439480,\"idle\":1742669180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23507860,\"nice\":13830,\"sys\":3453110,\"idle\":1742892780,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6100,\"sum\":59612}}}"}
2025-03-14T12:46:13.376646+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741956373376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:01:46.849261+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957306849,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":41.431287,\"method\":\"configVarsMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T13:01:46.849339+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957306849,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:01:46.849450+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957306849,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.038133,\"method\":\"userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T13:01:46.849476+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957306849,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:01:46.990533+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957306990,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":140.916662,\"method\":\"authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T13:01:46.990577+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957306990,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:03:30.479406+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957410479,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident resolved message to Slack."}
2025-03-14T13:03:30.479413+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957410479,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08JD4PEJUQ\",\"ts\":\"1741957410.401699\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741957410.401699\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"<@WU3L2P04S> resolved the incident. Would you also like to send a TCE?\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"attachments\":[{\"id\":1,\"blocks\":[{\"type\":\"section\",\"block_id\":\"AcdLm\",\"fields\":[{\"type\":\"mrkdwn\",\"text\":\"*Status*:\\nResolved\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Category*:\\nInfrastructure\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Root Cause*:\\nEnvironmental Issue\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Origin*:\\nAlert\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Origin Reference URL*:\\nAgents\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impact*:\\nFeature Degradation\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impacted Clouds*:\\n\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impact Start Time*:\\n<!date^1741935600^{date_num} at {time_long} UTC|2025-03-14  7:00 AM  UTC>\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impact End Time*:\\n<!date^1741955400^{date_num} at {time_long} UTC|2025-03-14  12:30 PM  UTC>\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Detected Time*:\\n<!date^1741946400^{date_num} at {time_long} UTC|2025-03-14  10:00 AM  UTC>\",\"verbatim\":false}]},{\"type\":\"section\",\"block_id\":\"WGbY6\",\"fields\":[{\"type\":\"mrkdwn\",\"text\":\"*Origin USD Service or Feature*:\\n\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impacted USD Services or Features*:\\n\",\"verbatim\":false}]},{\"type\":\"actions\",\"block_id\":\"/h5Jm\",\"elements\":[{\"type\":\"button\",\"action_id\":\"internal-comms-action-new\",\"text\":{\"type\":\"plain_text\",\"text\":\"Send TCE\",\"emoji\":true},\"style\":\"primary\",\"value\":\"TCE\"},{\"type\":\"button\",\"action_id\":\"action-mark-in-progress\",\"text\":{\"type\":\"plain_text\",\"text\":\"Mark in Progress\",\"emoji\":true},\"style\":\"primary\",\"value\":\"mark-in-progress\"},{\"type\":\"button\",\"action_id\":\"incident-resolve-close-action-resolve\",\"text\":{\"type\":\"plain_text\",\"text\":\"Update Resolve Fields\",\"emoji\":true},\"style\":\"primary\",\"value\":\"resolve\"},{\"type\":\"button\",\"action_id\":\"incident-resolve-close-action-summary\",\"text\":{\"type\":\"plain_text\",\"text\":\"Close Incident\",\"emoji\":true},\"style\":\"primary\",\"value\":\"close\"}]}],\"color\":\"#009FE2\",\"fallback\":\"Show resolved incident details\"}],\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"HoP\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"user\",\"user_id\":\"WU3L2P04S\"},{\"type\":\"text\",\"text\":\" resolved the incident. Would you also like to send a TCE?\"}]}]}],\"language\":{\"locale\":\"en-US\",\"is_reliable\":true}},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T13:03:30.529911+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957410529,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T13:03:30.530024+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957410529,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='undefined'"}
2025-03-14T13:03:30.530029+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957410529,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T13:03:30.479Z\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"responses\":[{\"iccUsdResourceId\":\"0a89753e-7fc4-4e14-b94b-accb6a28a748\",\"valid\":true,\"sfid\":\"aFPEE000001eJ9p4AE\"}]}"}
2025-03-14T13:03:30.530052+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957410530,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T13:03:30.530107+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957410530,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T13:03:30.530220+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957410530,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:03:30.530222+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957410530,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T13:03:30.479Z\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"responses\":[{\"iccUsdResourceId\":\"0a89753e-7fc4-4e14-b94b-accb6a28a748\",\"valid\":true,\"sfid\":\"aFPEE000001eJ9p4AE\"}]}"}
2025-03-14T13:03:30.530223+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957410530,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-response]"}
2025-03-14T13:03:30.530223+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741957410530,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-response]"}
2025-03-14T13:04:08.321872+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957448321,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":16.07826,\"method\":\"configVarsMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T13:04:08.321953+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957448321,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:04:08.322062+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957448322,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.036124,\"method\":\"userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T13:04:08.322094+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957448322,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:04:08.474409+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957448474,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":152.187613,\"method\":\"authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T13:04:08.474483+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957448474,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:05:18.335698+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957518335,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T13:05:18.335932+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957518335,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='undefined'"}
2025-03-14T13:05:18.335974+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957518335,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T13:05:18.327Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T10:00:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"Agents\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T07:00:00.000Z\",\"impactEndTime\":\"2025-03-14T12:30:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Environmental Issue\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"closingDetails\":{\"productTag\":\"a1aEE0000003orVYAQ\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"high CPU\",\"customerExperience\":\"degredation of agents executions\",\"immediateResolution\":\"replace servers\",\"aarQuestions\":\"will fill-in next week\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"FSE-Core\",\"closedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T13:05:13.922Z\",\"modifiedAt\":\"2025-03-14T13:05:13.922Z\",\"id\":\"edbaccf4-c2c9-45a4-b585-49acd5b182d5\"},\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T13:03:35.346Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\"}}"}
2025-03-14T13:05:18.336030+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957518335,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T13:05:18.336100+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957518336,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T13:05:18.336203+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957518336,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:05:18.336271+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957518336,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T13:05:18.327Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T10:00:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"Agents\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T07:00:00.000Z\",\"impactEndTime\":\"2025-03-14T12:30:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Environmental Issue\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"closingDetails\":{\"productTag\":\"a1aEE0000003orVYAQ\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"high CPU\",\"customerExperience\":\"degredation of agents executions\",\"immediateResolution\":\"replace servers\",\"aarQuestions\":\"will fill-in next week\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"FSE-Core\",\"closedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T13:05:13.922Z\",\"modifiedAt\":\"2025-03-14T13:05:13.922Z\",\"id\":\"edbaccf4-c2c9-45a4-b585-49acd5b182d5\"},\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T13:03:35.346Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\"}}"}
2025-03-14T13:05:18.336272+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957518336,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-report-finished]"}
2025-03-14T13:05:18.336362+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957518336,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident closed notification for [icc-report-created]: {\"createdAt\":\"2025-03-14T13:05:18.327Z\",\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"icc-73021341\"},\"subject\":\"Some of the agent servers aren't functioning\",\"description\":\"Need to terminate some agent servers that aren't functioning. Replacement should complete by 13:00 UTC\",\"detectedTime\":\"2025-03-14T10:00:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"Agents\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T07:00:00.000Z\",\"impactEndTime\":\"2025-03-14T12:30:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yar-fzpu-ywr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-415-604-0837, pin: 187241455; \\nFind numbers in more regions on https://tel.meet/yar-fzpu-ywr?pin=6444582313301, pin: 6444582313301\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Environmental Issue\",\"createdAt\":\"2025-03-14T11:58:44.124Z\",\"closingDetails\":{\"productTag\":\"a1aEE0000003orVYAQ\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"high CPU\",\"customerExperience\":\"degredation of agents executions\",\"immediateResolution\":\"replace servers\",\"aarQuestions\":\"will fill-in next week\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"FSE-Core\",\"closedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"createdBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"modifiedBy\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"email\":\"ganidjar@salesforce.com\",\"active\":true,\"name\":\"Gila Anidjar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:26:38.147Z\",\"modifiedAt\":\"2023-04-20T14:26:38.147Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T13:05:13.922Z\",\"modifiedAt\":\"2025-03-14T13:05:13.922Z\",\"id\":\"edbaccf4-c2c9-45a4-b585-49acd5b182d5\"},\"scrumTeamId\":\"a00B000000BVJW3IAP\",\"team\":\"FSE - Core\",\"caseNumber\":\"73021341\",\"caseRecordId\":\"500EE00001Tt5nSYAR\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\",\"engagedAt\":\"2025-03-14T11:58:58.434Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T13:03:35.346Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/cP4FA7Ll0mkf\"}}"}
2025-03-14T13:05:18.541321+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957518541,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident closed message to Slack."}
2025-03-14T13:05:18.541325+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957518541,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08JD4PEJUQ\",\"ts\":\"1741957518.469519\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741957518.469519\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"Congratulations on closing this incident! :tada:\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"attachments\":[{\"id\":1,\"blocks\":[{\"type\":\"section\",\"block_id\":\"3mU1/\",\"text\":{\"type\":\"mrkdwn\",\"text\":\"The incident is now finalized. You may archive the channel.\",\"verbatim\":true}},{\"type\":\"actions\",\"block_id\":\"NhKQy\",\"elements\":[{\"type\":\"button\",\"action_id\":\"action-archive-channel\",\"text\":{\"type\":\"plain_text\",\"text\":\"Archive Channel\",\"emoji\":true},\"style\":\"primary\",\"value\":\"C08JD4PEJUQ\",\"confirm\":{\"title\":{\"type\":\"plain_text\",\"text\":\"Archive Channel\",\"emoji\":true},\"text\":{\"type\":\"mrkdwn\",\"text\":\"Are you sure you want to archive channel?\",\"verbatim\":true},\"confirm\":{\"type\":\"plain_text\",\"text\":\"Yes\",\"emoji\":true},\"deny\":{\"type\":\"plain_text\",\"text\":\"No\",\"emoji\":true},\"style\":\"primary\"}}]}],\"color\":\"#009FE2\",\"fallback\":\"[no preview available]\"}],\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"wtn5p\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"text\",\"text\":\"Congratulations on closing this incident! \"},{\"type\":\"emoji\",\"name\":\"tada\",\"unicode\":\"1f389\"}]}]}]},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T13:05:20.049912+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957520049,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T13:05:20.049969+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957520049,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T13:05:20.049987+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957520049,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T13:05:19.998Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T13:05:19.998Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{}}"}
2025-03-14T13:05:20.050001+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957520049,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T13:05:20.050055+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957520050,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T13:05:20.050153+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957520050,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:05:20.050194+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957520050,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T13:05:19.998Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T13:05:19.998Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{}}"}
2025-03-14T13:05:20.050195+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957520050,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T13:05:20.050214+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957520050,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T13:05:19.998Z\",\"user\":{\"id\":\"90de4ac0-e962-441e-a7ec-216b19f6921c\",\"gusUserId\":\"005B0000006416hIAA\",\"slackUserId\":\"WU3L2P04S\",\"name\":\"Gila Anidjar\",\"email\":\"ganidjar@salesforce.com\"},\"incident\":{\"id\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"slackChannel\":{\"id\":\"C08JD4PEJUQ\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tt5nSYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T13:05:19.998Z\",\"recordId\":\"500EE00001Tt5nSYAR\",\"incidentId\":\"e43b6100-6b94-42b6-9e56-e6e8a28ba269\",\"caseNumber\":\"73021341\"},\"changes\":{}}"}
2025-03-14T13:06:13.376547+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957573376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852409344,\"uptime\":1777302.69,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23614100,\"nice\":13940,\"sys\":3441100,\"idle\":1743853140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23518320,\"nice\":13830,\"sys\":3454740,\"idle\":1744077090,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6126,\"sum\":59587}}}"}
2025-03-14T13:06:13.376687+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957573376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:08:13.376554+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957693376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848874496,\"uptime\":1777422.69,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23615280,\"nice\":13940,\"sys\":3441240,\"idle\":1743971490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23519560,\"nice\":13830,\"sys\":3454840,\"idle\":1744195530,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6096,\"sum\":59600}}}"}
2025-03-14T13:08:13.376685+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957693376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:09:40.240916+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957780240,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008687,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T13:09:40.240993+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957780240,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:09:40.466674+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957780466,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":225.533,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T13:09:40.466697+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957780466,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:10:13.380589+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741957813380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2853314560,\"uptime\":1777542.69,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23616520,\"nice\":13940,\"sys\":3441440,\"idle\":1744089500,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23521210,\"nice\":13830,\"sys\":3455010,\"idle\":1744313550,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6135,\"sum\":59590}}}"}
2025-03-14T13:10:13.380665+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741957813380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:14:13.380556+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741958053380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852364288,\"uptime\":1777782.69,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23617880,\"nice\":13940,\"sys\":3441730,\"idle\":1744326340,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23523110,\"nice\":13830,\"sys\":3455340,\"idle\":1744550370,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6101,\"sum\":59604}}}"}
2025-03-14T13:14:13.380649+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741958053380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:15:13.380587+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741958113380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852798464,\"uptime\":1777842.69,\"totalMem\":4018155520,\"loadavg\":[0.04,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23618280,\"nice\":13940,\"sys\":3441840,\"idle\":1744385550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23523550,\"nice\":13830,\"sys\":3455410,\"idle\":1744609530,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6104,\"sum\":59603}}}"}
2025-03-14T13:15:13.380660+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741958113380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:17:13.380578+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741958233380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852450304,\"uptime\":1777962.69,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23619170,\"nice\":13940,\"sys\":3442030,\"idle\":1744504030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23524520,\"nice\":13830,\"sys\":3455600,\"idle\":1744727900,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6099,\"sum\":59610}}}"}
2025-03-14T13:17:13.380657+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741958233380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:21:13.380585+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741958473380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850816000,\"uptime\":1778202.69,\"totalMem\":4018155520,\"loadavg\":[0.04,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23621430,\"nice\":13940,\"sys\":3442350,\"idle\":1744740840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23526900,\"nice\":13830,\"sys\":3455960,\"idle\":1744964650,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6101,\"sum\":59593}}}"}
2025-03-14T13:21:13.380684+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741958473380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:29:13.380596+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741958953380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850656256,\"uptime\":1778682.69,\"totalMem\":4018155520,\"loadavg\":[0.08,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23625400,\"nice\":13940,\"sys\":3443010,\"idle\":1745214350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23530940,\"nice\":13830,\"sys\":3456560,\"idle\":1745438420,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6098,\"sum\":59606}}}"}
2025-03-14T13:29:13.380700+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741958953380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:40:13.380568+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741959613380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845589504,\"uptime\":1779342.69,\"totalMem\":4018155520,\"loadavg\":[0.06,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23631110,\"nice\":13940,\"sys\":3444030,\"idle\":1745865240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23536560,\"nice\":13830,\"sys\":3457450,\"idle\":1746089320,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6100,\"sum\":59607}}}"}
2025-03-14T13:40:13.380683+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741959613380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:41:13.380594+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741959673380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844610560,\"uptime\":1779402.69,\"totalMem\":4018155520,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23631850,\"nice\":13940,\"sys\":3444110,\"idle\":1745924400,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23537280,\"nice\":13830,\"sys\":3457530,\"idle\":1746148520,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6121,\"sum\":59599}}}"}
2025-03-14T13:41:13.380704+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741959673380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:44:13.380554+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741959853380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845753344,\"uptime\":1779582.69,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23633450,\"nice\":13940,\"sys\":3444360,\"idle\":1746102050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23538770,\"nice\":13830,\"sys\":3457800,\"idle\":1746326100,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6096,\"sum\":59606}}}"}
2025-03-14T13:44:13.380714+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741959853380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:49:13.384565+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741960153384,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845892608,\"uptime\":1779882.69,\"totalMem\":4018155520,\"loadavg\":[0.03,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23635970,\"nice\":13940,\"sys\":3444760,\"idle\":1746398220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23541260,\"nice\":13830,\"sys\":3458200,\"idle\":1746622020,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6100,\"sum\":59601}}}"}
2025-03-14T13:49:13.384642+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741960153384,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T13:51:13.380578+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741960273380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846044160,\"uptime\":1780002.69,\"totalMem\":4018155520,\"loadavg\":[0.07,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23637440,\"nice\":13940,\"sys\":3444880,\"idle\":1746516580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23542400,\"nice\":13830,\"sys\":3458390,\"idle\":1746740450,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6097,\"sum\":59605}}}"}
2025-03-14T13:51:13.380688+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741960273380,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:06:13.384591+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741961173384,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2855501824,\"uptime\":1780902.69,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23645230,\"nice\":13940,\"sys\":3446050,\"idle\":1747404540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23550330,\"nice\":13830,\"sys\":3459670,\"idle\":1747628640,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6127,\"sum\":59598}}}"}
2025-03-14T14:06:13.384765+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741961173384,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:12:13.384581+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741961533384,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2841300992,\"uptime\":1781262.69,\"totalMem\":4018155520,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23648490,\"nice\":13940,\"sys\":3446530,\"idle\":1747759450,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23553390,\"nice\":13830,\"sys\":3460170,\"idle\":1747983540,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6102,\"sum\":59614}}}"}
2025-03-14T14:12:13.384650+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741961533384,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:20:13.384561+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741962013384,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846822400,\"uptime\":1781742.69,\"totalMem\":4018155520,\"loadavg\":[0.05,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23653110,\"nice\":13940,\"sys\":3447150,\"idle\":1748232960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23557220,\"nice\":13830,\"sys\":3460850,\"idle\":1748457280,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6098,\"sum\":59608}}}"}
2025-03-14T14:20:13.384685+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741962013384,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:24:13.388567+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741962253388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850263040,\"uptime\":1781982.7,\"totalMem\":4018155520,\"loadavg\":[0.01,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23655010,\"nice\":13940,\"sys\":3447450,\"idle\":1748469880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23558830,\"nice\":13830,\"sys\":3461170,\"idle\":1748694080,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6099,\"sum\":59598}}}"}
2025-03-14T14:24:13.388784+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741962253388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:27:13.388569+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741962433388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2849210368,\"uptime\":1782162.7,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23656350,\"nice\":13940,\"sys\":3447670,\"idle\":1748647460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23560590,\"nice\":13830,\"sys\":3461390,\"idle\":1748871590,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6102,\"sum\":59614}}}"}
2025-03-14T14:27:13.388699+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741962433388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:30:13.388570+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741962613388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2849222656,\"uptime\":1782342.7,\"totalMem\":4018155520,\"loadavg\":[0.08,0.02,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23657880,\"nice\":13940,\"sys\":3447870,\"idle\":1748825040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23561870,\"nice\":13830,\"sys\":3461600,\"idle\":1749049290,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6102,\"sum\":59616}}}"}
2025-03-14T14:30:13.388694+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741962613388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:31:13.388563+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741962673388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2849230848,\"uptime\":1782402.7,\"totalMem\":4018155520,\"loadavg\":[0.06,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23658580,\"nice\":13940,\"sys\":3447960,\"idle\":1748884220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23562410,\"nice\":13830,\"sys\":3461700,\"idle\":1749108530,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6099,\"sum\":59616}}}"}
2025-03-14T14:31:13.388701+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741962673388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:37:09.763741+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963029763,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"successfully invited WV8TM5WP5 to channel C08HTQWFF8T"}
2025-03-14T14:37:09.763881+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963029763,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Inviting Slack bots"}
2025-03-14T14:37:12.337516+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963032337,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:12.337638+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963032337,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-created' for consumer group='undefined'"}
2025-03-14T14:37:12.337656+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963032337,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:37:12.286Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-c3491190-f157-4c72-8db8-2885f47aaefa\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/zsekAwbSoZVN\"}}"}
2025-03-14T14:37:12.337670+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963032337,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"}
2025-03-14T14:37:12.337730+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963032337,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"}
2025-03-14T14:37:12.337822+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963032337,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:37:12.337866+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963032337,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:37:12.286Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-c3491190-f157-4c72-8db8-2885f47aaefa\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/zsekAwbSoZVN\"}}"}
2025-03-14T14:37:12.337866+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963032337,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-report-created]"}
2025-03-14T14:37:12.337867+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741963032337,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-report-created]"}
2025-03-14T14:37:16.311805+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963036311,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.014842,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T14:37:16.311916+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963036311,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:37:16.469525+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963036469,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":157.431048,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T14:37:16.469575+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963036469,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:37:16.518581+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963036518,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":48.905015,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T14:37:16.518613+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963036518,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:37:19.006940+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963039006,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":45.693066,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T14:37:19.007006+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963039006,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:37:19.054847+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963039054,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:19.055139+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963039055,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='undefined'"}
2025-03-14T14:37:19.055224+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963039055,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:37:18.910Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:14.193Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core Live on Falcon\"]}},\"requestId\":\"7f4a9597-7e8b-3302-fa56-71b572d462b7\",\"client\":\"quantumks2s\"}"}
2025-03-14T14:37:19.055225+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963039055,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T14:37:19.055263+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963039055,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T14:37:19.055332+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963039055,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:37:19.055415+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963039055,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:37:18.910Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:14.193Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core Live on Falcon\"]}},\"requestId\":\"7f4a9597-7e8b-3302-fa56-71b572d462b7\",\"client\":\"quantumks2s\"}"}
2025-03-14T14:37:19.055416+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963039055,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-updated]"}
2025-03-14T14:37:19.055471+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963039055,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident updated notification for [icc-incident-updated]: {\"createdAt\":\"2025-03-14T14:37:18.910Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:14.193Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core Live on Falcon\"]}},\"requestId\":\"7f4a9597-7e8b-3302-fa56-71b572d462b7\",\"client\":\"quantumks2s\"}"}
2025-03-14T14:37:19.186570+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963039186,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":179.483634,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T14:37:19.186703+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963039186,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:37:19.237830+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963039237,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident update message to Slack."}
2025-03-14T14:37:19.237879+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963039237,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08HTQWFF8T\",\"ts\":\"1741963039.172229\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741963039.172229\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"SiteReliability just updated this incident:\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"attachments\":[{\"id\":1,\"blocks\":[{\"type\":\"section\",\"block_id\":\"FeGIS\",\"fields\":[{\"type\":\"mrkdwn\",\"text\":\"*Impacted Clouds*:\\nCore Live on Falcon\",\"verbatim\":false}]},{\"type\":\"actions\",\"block_id\":\"q3hDg\",\"elements\":[{\"type\":\"button\",\"action_id\":\"action-show-details\",\"text\":{\"type\":\"plain_text\",\"text\":\"View Incident Details\",\"emoji\":true},\"style\":\"primary\"}]}],\"color\":\"#009FE2\",\"fallback\":\"Show updated attributes\"}],\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"Xic\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"text\",\"text\":\"SiteReliability just updated this incident:\"}]}]}]},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T14:37:41.645513+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963061645,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:41.645745+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963061645,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='undefined'"}
2025-03-14T14:37:41.645792+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963061645,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:37:41.366Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":{\"ok\":true,\"id\":\"e4a737a8-3785-4068-859c-bc5e97185be3\",\"serviceId\":\"P0TNMP3\",\"serviceName\":\"GUS: Ingress Gateway Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev2\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: \",\"incidentSubject\":\"Email as a Service Performance degradation\",\"incidentDescription\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\"},\"requestId\":\"61kcp9-qh6f6m-qt9tj-6d3pn-1741963060935\",\"client\":\"icc-ui\"}"}
2025-03-14T14:37:41.645795+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963061645,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T14:37:41.645853+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963061645,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T14:37:41.645952+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963061645,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:37:41.646014+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963061645,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:37:41.366Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":{\"ok\":true,\"id\":\"e4a737a8-3785-4068-859c-bc5e97185be3\",\"serviceId\":\"P0TNMP3\",\"serviceName\":\"GUS: Ingress Gateway Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev2\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: \",\"incidentSubject\":\"Email as a Service Performance degradation\",\"incidentDescription\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\"},\"requestId\":\"61kcp9-qh6f6m-qt9tj-6d3pn-1741963060935\",\"client\":\"icc-ui\"}"}
2025-03-14T14:37:41.646017+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963061645,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-page-request]"}
2025-03-14T14:37:41.646020+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741963061645,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-page-request]"}
2025-03-14T14:37:41.646097+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963061646,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:41.646267+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963061646,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='undefined'"}
2025-03-14T14:37:41.646294+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963061646,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:37:41.367Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":{\"ok\":true,\"id\":\"d2dc7a7b-8b91-4079-83a3-5d7f32a4632f\",\"serviceId\":\"POTKQ6M\",\"serviceName\":\"GUS: Centralized Incident Response(CIR) Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev2\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: \",\"incidentSubject\":\"Email as a Service Performance degradation\",\"incidentDescription\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\"},\"requestId\":\"61kcp9-qh6f6m-qt9tj-6d3pn-1741963060935\",\"client\":\"icc-ui\"}"}
2025-03-14T14:37:41.646307+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963061646,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T14:37:41.646351+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963061646,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T14:37:41.646411+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963061646,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:37:41.646445+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963061646,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:37:41.367Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":{\"ok\":true,\"id\":\"d2dc7a7b-8b91-4079-83a3-5d7f32a4632f\",\"serviceId\":\"POTKQ6M\",\"serviceName\":\"GUS: Centralized Incident Response(CIR) Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev2\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: \",\"incidentSubject\":\"Email as a Service Performance degradation\",\"incidentDescription\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\"},\"requestId\":\"61kcp9-qh6f6m-qt9tj-6d3pn-1741963060935\",\"client\":\"icc-ui\"}"}
2025-03-14T14:37:41.646446+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963061646,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-page-request]"}
2025-03-14T14:37:41.646448+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741963061646,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-page-request]"}
2025-03-14T14:37:43.013007+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963063012,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"successfully invited WBY5HAV5K to channel C08HTQWFF8T"}
2025-03-14T14:37:43.013010+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963063012,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Inviting Slack bots"}
2025-03-14T14:37:43.013057+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963063012,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No channels found in icc-slack-channel-invite-users event: {\"createdAt\":\"2025-03-14T14:37:42.693Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":{\"users\":[\"WBY5HAV5K\"]}}"}
2025-03-14T14:37:50.550509+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963070550,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":354.344063,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T14:37:50.550573+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963070550,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:40:13.388564+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963213388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848866304,\"uptime\":1782942.7,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23663000,\"nice\":13940,\"sys\":3448750,\"idle\":1749416570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23567180,\"nice\":13830,\"sys\":3462510,\"idle\":1749640800,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6113,\"sum\":59615}}}"}
2025-03-14T14:40:13.388694+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963213388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:40:18.609825+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963218609,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":86.619987,\"method\":\"BoltInteraction.incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T14:40:18.609887+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963218609,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:40:18.609939+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963218609,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.006752,\"method\":\"BoltCommandIncidentReqd.rejectIfClosedMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T14:40:18.609982+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963218609,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:40:18.746322+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963218746,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":136.09043,\"method\":\"PageMarkJoinedAction\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T14:40:18.746410+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963218746,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:40:29.248966+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963229248,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:40:29.249203+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963229249,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-call-joined' for consumer group='undefined'"}
2025-03-14T14:40:29.249220+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963229249,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:40:29.236Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":{\"serviceName\":\"GUS: Centralized Incident Response(CIR) Incident Escalation\",\"onCallJoinedTimestamp\":\"2025-03-14T14:40:29.056Z\",\"onBehalfOf\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"createdBy\":\"Maeve Coleman\",\"createdAt\":\"2025-03-14T14:40:29.042Z\",\"modifiedAt\":\"2025-03-14T14:40:29.042Z\"},\"changes\":{},\"requestId\":\"40b63252-18c9-b996-6845-b0bbc9934387\",\"client\":\"icc-slack-app\"}"}
2025-03-14T14:40:29.249242+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963229249,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-call-joined\"}}"}
2025-03-14T14:40:29.249289+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963229249,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-call-joined\"}}"}
2025-03-14T14:40:29.249371+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963229249,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:40:29.249398+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963229249,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:40:29.236Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:24.556Z\"},\"eventObj\":{\"serviceName\":\"GUS: Centralized Incident Response(CIR) Incident Escalation\",\"onCallJoinedTimestamp\":\"2025-03-14T14:40:29.056Z\",\"onBehalfOf\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"createdBy\":\"Maeve Coleman\",\"createdAt\":\"2025-03-14T14:40:29.042Z\",\"modifiedAt\":\"2025-03-14T14:40:29.042Z\"},\"changes\":{},\"requestId\":\"40b63252-18c9-b996-6845-b0bbc9934387\",\"client\":\"icc-slack-app\"}"}
2025-03-14T14:40:29.249407+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963229249,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-call-joined]"}
2025-03-14T14:40:29.249409+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741963229249,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-call-joined]"}
2025-03-14T14:43:13.388585+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963393388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2849632256,\"uptime\":1783122.7,\"totalMem\":4018155520,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23664290,\"nice\":13940,\"sys\":3449030,\"idle\":1749594190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23568620,\"nice\":13830,\"sys\":3462750,\"idle\":1749818390,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6106,\"sum\":59610}}}"}
2025-03-14T14:43:13.388675+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963393388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:47:13.388561+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963633388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848202752,\"uptime\":1783362.7,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23666060,\"nice\":13940,\"sys\":3449280,\"idle\":1749831020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23570470,\"nice\":13830,\"sys\":3463060,\"idle\":1750055180,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6115,\"sum\":59609}}}"}
2025-03-14T14:47:13.388686+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963633388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:47:17.914351+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963637914,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:47:17.914437+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963637914,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T14:47:17.914471+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963637914,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:17.861Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T14:47:17.861Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}}"}
2025-03-14T14:47:17.914472+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963637914,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T14:47:17.914516+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963637914,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T14:47:17.914619+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963637914,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:47:17.914637+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963637914,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:47:17.861Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T14:47:17.861Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}}"}
2025-03-14T14:47:17.914639+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963637914,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T14:47:17.914663+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963637914,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T14:47:17.861Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"name\":\"Krisztian Zsibrek\",\"email\":\"kzsibrek@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T14:47:17.861Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}}"}
2025-03-14T14:47:29.516165+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963649516,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:47:29.516314+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963649516,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T14:47:29.516316+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963649516,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:29.129Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T14:47:29.129Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"}
2025-03-14T14:47:29.516332+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963649516,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T14:47:29.516395+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963649516,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T14:47:29.516492+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963649516,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:47:29.516494+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963649516,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:47:29.129Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T14:47:29.129Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"}
2025-03-14T14:47:29.516519+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963649516,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T14:47:29.516519+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963649516,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T14:47:29.129Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T14:47:29.129Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"}
2025-03-14T14:47:41.901429+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963661901,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:47:41.901496+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963661901,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='undefined'"}
2025-03-14T14:47:41.901554+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963661901,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:41.850Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"}
2025-03-14T14:47:41.901554+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963661901,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T14:47:41.901580+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963661901,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T14:47:41.901679+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963661901,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:47:41.901727+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963661901,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:47:41.850Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"}
2025-03-14T14:47:41.901728+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963661901,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [bullmq-job-completed]"}
2025-03-14T14:47:41.901729+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741963661901,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [bullmq-job-completed]"}
2025-03-14T14:47:41.993309+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963661993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:47:41.993421+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963661993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='undefined'"}
2025-03-14T14:47:41.993459+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963661993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:47:41.942Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:47:11.819Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}}"}
2025-03-14T14:47:41.993517+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963661993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T14:47:41.993583+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963661993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T14:47:41.993679+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963661993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:47:41.993681+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963661993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:47:41.942Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:47:11.819Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}}"}
2025-03-14T14:47:41.993681+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963661993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-reminder-triggered]"}
2025-03-14T14:47:41.993701+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963661993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-reminder-triggered]: {\"createdAt\":\"2025-03-14T14:47:41.942Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:47:11.819Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}}"}
2025-03-14T14:48:02.305475+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963682305,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:48:02.305570+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963682305,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T14:48:02.305579+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963682305,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:48:02.022Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"name\":\"Maeve Coleman\",\"email\":\"maeve.coleman@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T14:48:02.022Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}}"}
2025-03-14T14:48:02.305606+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963682305,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T14:48:02.305661+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963682305,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T14:48:02.305763+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963682305,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:48:02.305765+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963682305,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:48:02.022Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"name\":\"Maeve Coleman\",\"email\":\"maeve.coleman@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T14:48:02.022Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}}"}
2025-03-14T14:48:02.305766+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963682305,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T14:48:02.305794+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963682305,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T14:48:02.022Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"name\":\"Maeve Coleman\",\"email\":\"maeve.coleman@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TtHdKYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T14:48:02.022Z\",\"recordId\":\"500EE00001TtHdKYAV\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"caseNumber\":\"73024826\"},\"changes\":{}}"}
2025-03-14T14:48:13.388592+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963693388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848210944,\"uptime\":1783422.7,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23666670,\"nice\":13940,\"sys\":3449350,\"idle\":1749890210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23570930,\"nice\":13830,\"sys\":3463150,\"idle\":1750114370,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6169,\"sum\":59583}}}"}
2025-03-14T14:48:13.388691+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963693388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:48:54.512623+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963734512,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.009636,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T14:48:54.512672+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963734512,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:48:54.690988+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963734690,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":178.148261,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T14:48:54.690994+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963734690,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:48:55.072912+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963735072,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":304.789091,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T14:48:55.073005+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963735072,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:49:37.279186+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963777279,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.009758,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T14:49:37.279272+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963777279,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:49:37.431363+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963777431,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":152.034151,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T14:49:37.431467+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963777431,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:49:37.512988+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963777512,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":81.447035,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T14:49:37.513061+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963777513,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:50:12.346174+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963812345,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:50:12.346177+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963812345,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-executed' for consumer group='undefined'"}
2025-03-14T14:50:12.346178+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812345,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:50:12.294Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"type\":\"PAGE\",\"message\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\nPlease join the Voice Bridge and Slack Channel\",\"audience\":[{\"id\":\"PLSMU0R\",\"name\":\"CIC Comms - Trust Assistance\",\"status\":\"active\"}],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":3,\"inheritedFromTeamConfig\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"067f10c4-62da-4a7a-9724-1dabfce98934\",\"slackChannelId\":\"C08HTQWFF8T\"},\"client\":\"icc-rule-engine\"}"}
2025-03-14T14:50:12.346179+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812345,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"}
2025-03-14T14:50:12.346180+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812345,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"}
2025-03-14T14:50:12.346180+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963812345,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:50:12.346181+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812345,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:50:12.294Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"type\":\"PAGE\",\"message\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\nPlease join the Voice Bridge and Slack Channel\",\"audience\":[{\"id\":\"PLSMU0R\",\"name\":\"CIC Comms - Trust Assistance\",\"status\":\"active\"}],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":3,\"inheritedFromTeamConfig\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"067f10c4-62da-4a7a-9724-1dabfce98934\",\"slackChannelId\":\"C08HTQWFF8T\"},\"client\":\"icc-rule-engine\"}"}
2025-03-14T14:50:12.346183+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812345,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-scheduled-activity-executed]"}
2025-03-14T14:50:12.346184+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812345,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident triggered notification: {\"createdAt\":\"2025-03-14T14:50:12.294Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"type\":\"PAGE\",\"message\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\nPlease join the Voice Bridge and Slack Channel\",\"audience\":[{\"id\":\"PLSMU0R\",\"name\":\"CIC Comms - Trust Assistance\",\"status\":\"active\"}],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":3,\"inheritedFromTeamConfig\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"067f10c4-62da-4a7a-9724-1dabfce98934\",\"slackChannelId\":\"C08HTQWFF8T\"},\"client\":\"icc-rule-engine\"}"}
2025-03-14T14:50:12.346402+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":50,"time":1741963812346,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at IncidentActivityExecutedMessage.getMessage (/app/build/templates/messages/IncidentActivityExecutedMessage.js:45:60)\n    at IccIncidentActivityExecutedListener.handle (/app/build/kafka/listeners/IccIncidentActivityExecutedListener.js:17:81)\n    at IccKafkaConsumer.handleEvent (/app/build/kafka/notifier.consumer.js:63:18)\n    at KafkaConsumer.<anonymous> (/app/build/kafka/notifier.consumer.js:41:27)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T14:50:12.543520+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963812543,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:50:12.543933+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963812543,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='undefined'"}
2025-03-14T14:50:12.544026+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812543,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:50:12.534Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"id\":\"70f2d2f7-74e0-4b24-8bb6-38d8e6029db2\",\"serviceId\":\"PLSMU0R\",\"serviceName\":\"CIC Comms - Trust Assistance\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PLSMU0R\",\"responderName\":\"JB Maher\",\"responderId\":\"PDPB0WI\",\"responderLink\":\"https://salesforce.pagerduty.com/users/PDPB0WI\",\"incidentNumber\":\"14010538\",\"incidentTitle\":\"Incident: Email as a Service Performance degradation\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev1\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\nPlease join the Voice Bridge and Slack Channel\",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q3N8BO362D1MYN\",\"success\":true,\"pageTimestamp\":\"2025-03-14T14:50:12.471Z\",\"pdData\":{\"incident\":{\"incident_number\":14010538,\"title\":\"Incident: Email as a Service Performance degradation\",\"description\":\"Incident: Email as a Service Performance degradation\",\"created_at\":\"2025-03-14T14:50:12Z\",\"updated_at\":\"2025-03-14T14:50:12Z\",\"status\":\"triggered\",\"incident_key\":\"75e42c74c5f949bba78c10cf8146ca4e\",\"service\":{\"id\":\"PLSMU0R\",\"type\":\"service_reference\",\"summary\":\"CIC Comms - Trust Assistance\",\"self\":\"https://api.pagerduty.com/services/PLSMU0R\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PLSMU0R\"},\"assignments\":[{\"at\":\"2025-03-14T14:50:12Z\",\"assignee\":{\"id\":\"PDPB0WI\",\"type\":\"user_reference\",\"summary\":\"JB Maher\",\"self\":\"https://api.pagerduty.com/users/PDPB0WI\",\"html_url\":\"https://salesforce.pagerduty.com/users/PDPB0WI\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T14:50:12Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"R2VO5DS3AVOV16Z1KMWIBSV22O\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/R2VO5DS3AVOV16Z1KMWIBSV22O\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q3N8BO362D1MYN/log_entries/R2VO5DS3AVOV16Z1KMWIBSV22O\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"PQF6ZR5\",\"type\":\"escalation_policy_reference\",\"summary\":\"CIC Comms - Trust - EP\",\"self\":\"https://api.pagerduty.com/escalation_policies/PQF6ZR5\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/PQF6ZR5\"},\"teams\":[{\"id\":\"PJ5CMM3\",\"type\":\"team_reference\",\"summary\":\"CIC Communications\",\"self\":\"https://api.pagerduty.com/teams/PJ5CMM3\",\"html_url\":\"https://salesforce.pagerduty.com/teams/PJ5CMM3\"}],\"impacted_services\":[{\"id\":\"PLSMU0R\",\"type\":\"service_reference\",\"summary\":\"CIC Comms - Trust Assistance\",\"self\":\"https://api.pagerduty.com/services/PLSMU0R\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PLSMU0R\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T14:55:12Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PLSMU0R\",\"type\":\"service_reference\",\"summary\":\"CIC Comms - Trust Assistance\",\"self\":\"https://api.pagerduty.com/services/PLSMU0R\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PLSMU0R\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q3N8BO362D1MYN\",\"type\":\"incident\",\"summary\":\"[#14010538] Incident: Email as a Service Performance degradation\",\"self\":\"https://api.pagerduty.com/incidents/Q3N8BO362D1MYN\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q3N8BO362D1MYN\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev1\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\nPlease join the Voice Bridge and Slack Channel\"}}},\"responderEmail\":\"jb.maher@salesforce.com\"}}"}
2025-03-14T14:50:12.544027+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812543,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"}
2025-03-14T14:50:12.544092+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812544,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"}
2025-03-14T14:50:12.544181+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963812544,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:50:12.544308+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812544,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:50:12.534Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"id\":\"70f2d2f7-74e0-4b24-8bb6-38d8e6029db2\",\"serviceId\":\"PLSMU0R\",\"serviceName\":\"CIC Comms - Trust Assistance\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PLSMU0R\",\"responderName\":\"JB Maher\",\"responderId\":\"PDPB0WI\",\"responderLink\":\"https://salesforce.pagerduty.com/users/PDPB0WI\",\"incidentNumber\":\"14010538\",\"incidentTitle\":\"Incident: Email as a Service Performance degradation\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev1\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\nPlease join the Voice Bridge and Slack Channel\",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q3N8BO362D1MYN\",\"success\":true,\"pageTimestamp\":\"2025-03-14T14:50:12.471Z\",\"pdData\":{\"incident\":{\"incident_number\":14010538,\"title\":\"Incident: Email as a Service Performance degradation\",\"description\":\"Incident: Email as a Service Performance degradation\",\"created_at\":\"2025-03-14T14:50:12Z\",\"updated_at\":\"2025-03-14T14:50:12Z\",\"status\":\"triggered\",\"incident_key\":\"75e42c74c5f949bba78c10cf8146ca4e\",\"service\":{\"id\":\"PLSMU0R\",\"type\":\"service_reference\",\"summary\":\"CIC Comms - Trust Assistance\",\"self\":\"https://api.pagerduty.com/services/PLSMU0R\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PLSMU0R\"},\"assignments\":[{\"at\":\"2025-03-14T14:50:12Z\",\"assignee\":{\"id\":\"PDPB0WI\",\"type\":\"user_reference\",\"summary\":\"JB Maher\",\"self\":\"https://api.pagerduty.com/users/PDPB0WI\",\"html_url\":\"https://salesforce.pagerduty.com/users/PDPB0WI\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T14:50:12Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"R2VO5DS3AVOV16Z1KMWIBSV22O\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/R2VO5DS3AVOV16Z1KMWIBSV22O\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q3N8BO362D1MYN/log_entries/R2VO5DS3AVOV16Z1KMWIBSV22O\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"PQF6ZR5\",\"type\":\"escalation_policy_reference\",\"summary\":\"CIC Comms - Trust - EP\",\"self\":\"https://api.pagerduty.com/escalation_policies/PQF6ZR5\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/PQF6ZR5\"},\"teams\":[{\"id\":\"PJ5CMM3\",\"type\":\"team_reference\",\"summary\":\"CIC Communications\",\"self\":\"https://api.pagerduty.com/teams/PJ5CMM3\",\"html_url\":\"https://salesforce.pagerduty.com/teams/PJ5CMM3\"}],\"impacted_services\":[{\"id\":\"PLSMU0R\",\"type\":\"service_reference\",\"summary\":\"CIC Comms - Trust Assistance\",\"self\":\"https://api.pagerduty.com/services/PLSMU0R\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PLSMU0R\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T14:55:12Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PLSMU0R\",\"type\":\"service_reference\",\"summary\":\"CIC Comms - Trust Assistance\",\"self\":\"https://api.pagerduty.com/services/PLSMU0R\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PLSMU0R\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q3N8BO362D1MYN\",\"type\":\"incident\",\"summary\":\"[#14010538] Incident: Email as a Service Performance degradation\",\"self\":\"https://api.pagerduty.com/incidents/Q3N8BO362D1MYN\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q3N8BO362D1MYN\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Email as a Service Performance degradation\\nSeverity: Sev1\\nSlack Channel: #icc-73024826\\nBridge URL: https://meet.google.com/pjd-dhuc-ufx\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\\nAdditional Details: Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\nPlease join the Voice Bridge and Slack Channel\"}}},\"responderEmail\":\"jb.maher@salesforce.com\"}}"}
2025-03-14T14:50:12.544310+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812544,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-page-response]"}
2025-03-14T14:50:12.544311+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741963812544,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-page-response]"}
2025-03-14T14:50:12.577172+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963812577,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:50:12.577285+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963812577,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='undefined'"}
2025-03-14T14:50:12.577316+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812577,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:50:12.569Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"users\":[\"U02J48SHPQA\"]}}"}
2025-03-14T14:50:12.577317+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812577,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"}
2025-03-14T14:50:12.577379+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812577,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"}
2025-03-14T14:50:12.577456+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963812577,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:50:12.577488+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812577,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:50:12.569Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"users\":[\"U02J48SHPQA\"]}}"}
2025-03-14T14:50:12.577488+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812577,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-slack-channel-invite-users]"}
2025-03-14T14:50:12.578152+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812577,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident invite notification for [icc-slack-channel-invite-users]: {\"createdAt\":\"2025-03-14T14:50:12.569Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"users\":[\"U02J48SHPQA\"]}}"}
2025-03-14T14:50:12.578153+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812577,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Could not invite incident commander from event"}
2025-03-14T14:50:12.578154+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812577,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Inviting Slack users"}
2025-03-14T14:50:12.653557+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963812653,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:50:12.653688+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963812653,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-executed' for consumer group='undefined'"}
2025-03-14T14:50:12.653727+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812653,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:50:12.604Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"type\":\"COMM\",\"message\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"audience\":[{\"id\":\"C05U9CBHX8D\",\"name\":\"tce-core-platform\"},\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":3,\"inheritedFromTeamConfig\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"dcdcc1de-c2ca-4517-9da7-d16f7d16644c\",\"slackChannelId\":\"C08HTQWFF8T\"},\"client\":\"icc-rule-engine\"}"}
2025-03-14T14:50:12.653770+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812653,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"}
2025-03-14T14:50:12.653804+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812653,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-executed\"}}"}
2025-03-14T14:50:12.653876+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963812653,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:50:12.653924+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812653,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:50:12.604Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"type\":\"COMM\",\"message\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"audience\":[{\"id\":\"C05U9CBHX8D\",\"name\":\"tce-core-platform\"},\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":3,\"inheritedFromTeamConfig\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"dcdcc1de-c2ca-4517-9da7-d16f7d16644c\",\"slackChannelId\":\"C08HTQWFF8T\"},\"client\":\"icc-rule-engine\"}"}
2025-03-14T14:50:12.653925+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812653,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-scheduled-activity-executed]"}
2025-03-14T14:50:12.653949+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812653,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident triggered notification: {\"createdAt\":\"2025-03-14T14:50:12.604Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"type\":\"COMM\",\"message\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"audience\":[{\"id\":\"C05U9CBHX8D\",\"name\":\"tce-core-platform\"},\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"],\"offsetUnit\":\"m\",\"isRecurring\":false,\"offsetValue\":3,\"inheritedFromTeamConfig\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\"}},\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"id\":\"dcdcc1de-c2ca-4517-9da7-d16f7d16644c\",\"slackChannelId\":\"C08HTQWFF8T\"},\"client\":\"icc-rule-engine\"}"}
2025-03-14T14:50:12.654167+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":50,"time":1741963812654,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","err":{"type":"TypeError","message":"Cannot read properties of undefined (reading 'id')","stack":"TypeError: Cannot read properties of undefined (reading 'id')\n    at IncidentActivityExecutedMessage.getMessage (/app/build/templates/messages/IncidentActivityExecutedMessage.js:45:60)\n    at IccIncidentActivityExecutedListener.handle (/app/build/kafka/listeners/IccIncidentActivityExecutedListener.js:17:81)\n    at IccKafkaConsumer.handleEvent (/app/build/kafka/notifier.consumer.js:63:18)\n    at KafkaConsumer.<anonymous> (/app/build/kafka/notifier.consumer.js:41:27)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"[Unhandled Error] potentially crashes the app, please investigate and handle it accordingly"}
2025-03-14T14:50:12.858666+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963812858,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:50:12.859095+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963812859,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='undefined'"}
2025-03-14T14:50:12.859212+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812859,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:50:12.431Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"duration\":\"13 minutes\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"]},\"internalCommsId\":\"be37c7b8-4905-4f7d-a738-7ce50207447c\",\"allInternalCommsReport\":[{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"duration\":\"13 minutes\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"duration\":\"2 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\",\"sentAt\":\"2025-03-14T14:39:06.560Z\",\"swimlaneUpdates\":[]}]},\"client\":\"icc-rule-engine\"}"}
2025-03-14T14:50:12.859214+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812859,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T14:50:12.859239+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812859,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T14:50:12.860472+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963812859,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:50:12.860483+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812859,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:50:12.431Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"duration\":\"13 minutes\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"]},\"internalCommsId\":\"be37c7b8-4905-4f7d-a738-7ce50207447c\",\"allInternalCommsReport\":[{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"duration\":\"13 minutes\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"duration\":\"2 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\",\"sentAt\":\"2025-03-14T14:39:06.560Z\",\"swimlaneUpdates\":[]}]},\"client\":\"icc-rule-engine\"}"}
2025-03-14T14:50:12.860483+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812859,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-request]"}
2025-03-14T14:50:12.860492+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812859,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-internal-comms-request]: {\"createdAt\":\"2025-03-14T14:50:12.431Z\",\"user\":{\"id\":\"9f4c01ec-7d46-47d3-a3a2-2913983c8783\",\"email\":\"incidentcommandcenter@salesforce.com\",\"active\":true,\"name\":\"IncidentCommandCenter\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HtZbYAK\",\"slackUserId\":\"NOT_FOUND_SFDC\",\"createdBy\":\"sam.anderson@salesforce.com\",\"modifiedBy\":\"sam.anderson@salesforce.com\",\"createdAt\":\"2023-02-03T22:47:36.603Z\",\"modifiedAt\":\"2023-02-03T22:47:36.603Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"duration\":\"13 minutes\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"]},\"internalCommsId\":\"be37c7b8-4905-4f7d-a738-7ce50207447c\",\"allInternalCommsReport\":[{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"duration\":\"13 minutes\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"duration\":\"2 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\",\"sentAt\":\"2025-03-14T14:39:06.560Z\",\"swimlaneUpdates\":[]}]},\"client\":\"icc-rule-engine\"}"}
2025-03-14T14:50:12.866681+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963812866,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"successfully invited U02J48SHPQA to channel C08HTQWFF8T"}
2025-03-14T14:50:12.866714+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812866,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Inviting Slack bots"}
2025-03-14T14:50:12.866790+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963812866,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No channels found in icc-slack-channel-invite-users event: {\"createdAt\":\"2025-03-14T14:50:12.569Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"users\":[\"U02J48SHPQA\"]}}"}
2025-03-14T14:50:24.059689+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963824059,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:50:24.060009+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963824059,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='undefined'"}
2025-03-14T14:50:24.060097+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963824060,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:50:24.050Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"be37c7b8-4905-4f7d-a738-7ce50207447c\",\"sequenceNumber\":2}}"}
2025-03-14T14:50:24.060098+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963824060,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T14:50:24.060137+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963824060,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T14:50:24.060242+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963824060,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:50:24.060339+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963824060,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:50:24.050Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"be37c7b8-4905-4f7d-a738-7ce50207447c\",\"sequenceNumber\":2}}"}
2025-03-14T14:50:24.060340+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963824060,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-response]"}
2025-03-14T14:50:24.060340+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741963824060,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-internal-comms-response]"}
2025-03-14T14:52:13.388588+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963933388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847318016,\"uptime\":1783662.7,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23668520,\"nice\":13940,\"sys\":3449700,\"idle\":1750127030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23572920,\"nice\":13830,\"sys\":3463470,\"idle\":1750350950,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6111,\"sum\":59609}}}"}
2025-03-14T14:52:13.388709+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963933388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:52:14.312853+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963934312,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008391,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T14:52:14.312938+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963934312,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:52:14.484203+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963934484,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":171.095079,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T14:52:14.484252+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963934484,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:52:14.492427+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":50,"time":1741963934492,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"[RestApiHelper.request] Request failed with status code 404"}
2025-03-14T14:52:14.492939+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741963934492,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0,\"method\":\"C01RXMDJV5J\",\"path\":\"U02Q288NF7W\",\"statusCode\":1}}"}
2025-03-14T14:52:14.493005+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741963934492,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:58:51.198841+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964331198,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:58:51.199118+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964331199,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='undefined'"}
2025-03-14T14:58:51.199225+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964331199,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:58:51.188Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"ol6e3j-6sqfa4-x97mdr-nl2ca-1741964330354\",\"client\":\"icc-ui\"}"}
2025-03-14T14:58:51.199241+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964331199,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T14:58:51.199301+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964331199,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T14:58:51.199401+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964331199,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:58:51.199474+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964331199,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:58:51.188Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"ol6e3j-6sqfa4-x97mdr-nl2ca-1741964330354\",\"client\":\"icc-ui\"}"}
2025-03-14T14:58:51.199477+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964331199,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-deleted]"}
2025-03-14T14:58:51.199514+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741964331199,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-deleted]"}
2025-03-14T14:58:51.221543+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964331221,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:58:51.221792+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964331221,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='undefined'"}
2025-03-14T14:58:51.221869+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964331221,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:58:51.212Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":[],\"requestId\":\"ol6e3j-6sqfa4-x97mdr-nl2ca-1741964330354\",\"client\":\"icc-ui\"}"}
2025-03-14T14:58:51.221870+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964331221,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T14:58:51.221904+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964331221,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T14:58:51.221989+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964331221,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:58:51.222515+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964331222,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:58:51.212Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:48:02.022Z\"},\"eventObj\":[],\"requestId\":\"ol6e3j-6sqfa4-x97mdr-nl2ca-1741964330354\",\"client\":\"icc-ui\"}"}
2025-03-14T14:58:51.222516+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964331222,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-created]"}
2025-03-14T14:58:51.222532+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741964331222,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-created]"}
2025-03-14T14:58:51.273597+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964331273,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:58:51.273724+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964331273,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='undefined'"}
2025-03-14T14:58:51.273726+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964331273,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T14:58:51.222Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"responses\":[]}"}
2025-03-14T14:58:51.273747+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964331273,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T14:58:51.273748+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964331273,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T14:58:51.273822+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964331273,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T14:58:51.273841+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964331273,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T14:58:51.222Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"responses\":[]}"}
2025-03-14T14:58:51.273841+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964331273,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-response]"}
2025-03-14T14:58:51.273842+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741964331273,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-response]"}
2025-03-14T15:04:04.444568+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964644444,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":380.449796,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T15:04:04.444653+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964644444,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:04:49.930705+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964689930,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"[IccKafkaProducer.produceInternalCommsSentEvent] Publishing internal comms delivery status: {\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"33fa7292-7329-4592-b91e-2c49787194e3\",\"sequenceNumber\":3}"}
2025-03-14T15:04:49.930723+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964689930,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-internal-comms-response - undefined"}
2025-03-14T15:04:49.930744+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964689930,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T15:04:49.930815+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964689930,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T15:04:49.930905+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964689930,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:04:49.931024+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964689930,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to topic 'incident': {\"createdAt\":\"2025-03-14T15:04:49.930Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"33fa7292-7329-4592-b91e-2c49787194e3\",\"sequenceNumber\":3}}"}
2025-03-14T15:04:49.931091+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964689931,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"}
2025-03-14T15:04:49.931118+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964689931,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-internal-comms-response - undefined"}
2025-03-14T15:04:49.931118+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964689931,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1891000010073185\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T15:04:49.931150+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964689931,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1891000010073185\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T15:04:49.931203+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964689931,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:04:49.938918+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964689938,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T15:04:49.939223+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964689939,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='undefined'"}
2025-03-14T15:04:49.939290+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964689939,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:04:49.930Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"33fa7292-7329-4592-b91e-2c49787194e3\",\"sequenceNumber\":3}}"}
2025-03-14T15:04:49.939328+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964689939,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T15:04:49.939370+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964689939,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T15:04:49.939430+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964689939,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:04:49.939514+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964689939,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T15:04:49.930Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C05U9CBHX8D\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"},{\"notification\":\"C05T2A3C319\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"33fa7292-7329-4592-b91e-2c49787194e3\",\"sequenceNumber\":3}}"}
2025-03-14T15:04:49.939515+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964689939,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-response]"}
2025-03-14T15:04:49.939534+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741964689939,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-internal-comms-response]"}
2025-03-14T15:05:00.309159+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964700309,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T15:05:00.309457+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964700309,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='undefined'"}
2025-03-14T15:05:00.309544+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964700309,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:05:00.102Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"33fa7292-7329-4592-b91e-2c49787194e3\",\"sequenceNumber\":3}}"}
2025-03-14T15:05:00.309545+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964700309,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T15:05:00.309583+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964700309,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T15:05:00.309680+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964700309,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:05:00.309751+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964700309,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T15:05:00.102Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"33fa7292-7329-4592-b91e-2c49787194e3\",\"sequenceNumber\":3}}"}
2025-03-14T15:05:00.309751+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964700309,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-response]"}
2025-03-14T15:05:00.309784+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741964700309,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-internal-comms-response]"}
2025-03-14T15:06:13.388566+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964773388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847596544,\"uptime\":1784502.7,\"totalMem\":4018155520,\"loadavg\":[0.01,0.06,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23675610,\"nice\":13940,\"sys\":3450830,\"idle\":1750955770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23580570,\"nice\":13830,\"sys\":3464580,\"idle\":1751179860,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6104,\"sum\":59610}}}"}
2025-03-14T15:06:13.388744+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964773388,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:08:05.237322+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741964885237,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":97.281103,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T15:08:05.237396+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741964885237,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:13:13.392555+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741965193392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847031296,\"uptime\":1784922.7,\"totalMem\":4018155520,\"loadavg\":[0.06,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23679430,\"nice\":13940,\"sys\":3451370,\"idle\":1751369830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23584570,\"nice\":13830,\"sys\":3465110,\"idle\":1751594000,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6110,\"sum\":59599}}}"}
2025-03-14T15:13:13.392664+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741965193392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:17:13.392519+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741965433392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846310400,\"uptime\":1785162.7,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23681640,\"nice\":13940,\"sys\":3451650,\"idle\":1751606700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23587430,\"nice\":13830,\"sys\":3465480,\"idle\":1751830630,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6109,\"sum\":59610}}}"}
2025-03-14T15:17:13.392654+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741965433392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:18:46.589959+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741965526589,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":435.607385,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T15:18:46.590102+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741965526589,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:21:14.968418+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741965674968,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":95.014578,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T15:21:14.968509+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741965674968,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:21:36.238366+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741965696238,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T15:21:36.238657+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741965696238,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-call-joined' for consumer group='undefined'"}
2025-03-14T15:21:36.238731+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741965696238,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:21:36.230Z\",\"user\":{\"id\":\"f9636da7-65af-4bfb-900d-b9bc4d9c62b1\",\"email\":\"mpegman@salesforce.com\",\"active\":true,\"name\":\"Martin Pegman\",\"firstName\":\"Martin\",\"lastName\":\"Pegman\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000003JZ6nYAG\",\"slackUserId\":\"U02UBSF8VQS\",\"createdBy\":\"mpegman@salesforce.com\",\"modifiedBy\":\"mpegman@salesforce.com\",\"createdAt\":\"2022-04-14T21:04:23.890Z\",\"modifiedAt\":\"2022-04-14T21:04:23.890Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"serviceName\":\"SR Exec\",\"onCallJoinedTimestamp\":\"2025-03-14T15:21:36.051Z\",\"onBehalfOf\":{\"id\":\"f9636da7-65af-4bfb-900d-b9bc4d9c62b1\",\"email\":\"mpegman@salesforce.com\",\"active\":true,\"name\":\"Martin Pegman\",\"firstName\":\"Martin\",\"lastName\":\"Pegman\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000003JZ6nYAG\",\"slackUserId\":\"U02UBSF8VQS\",\"createdBy\":\"mpegman@salesforce.com\",\"modifiedBy\":\"mpegman@salesforce.com\",\"createdAt\":\"2022-04-14T21:04:23.890Z\",\"modifiedAt\":\"2022-04-14T21:04:23.890Z\"},\"createdBy\":\"Martin Pegman\",\"createdAt\":\"2025-03-14T15:21:36.039Z\",\"modifiedAt\":\"2025-03-14T15:21:36.039Z\"},\"changes\":{},\"requestId\":\"04314451-6664-59b7-1ff5-422ae9a71865\",\"client\":\"icc-slack-app\"}"}
2025-03-14T15:21:36.238754+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741965696238,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-call-joined\"}}"}
2025-03-14T15:21:36.238758+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741965696238,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-call-joined\"}}"}
2025-03-14T15:21:36.238882+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741965696238,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:21:36.238946+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741965696238,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T15:21:36.230Z\",\"user\":{\"id\":\"f9636da7-65af-4bfb-900d-b9bc4d9c62b1\",\"email\":\"mpegman@salesforce.com\",\"active\":true,\"name\":\"Martin Pegman\",\"firstName\":\"Martin\",\"lastName\":\"Pegman\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000003JZ6nYAG\",\"slackUserId\":\"U02UBSF8VQS\",\"createdBy\":\"mpegman@salesforce.com\",\"modifiedBy\":\"mpegman@salesforce.com\",\"createdAt\":\"2022-04-14T21:04:23.890Z\",\"modifiedAt\":\"2022-04-14T21:04:23.890Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"serviceName\":\"SR Exec\",\"onCallJoinedTimestamp\":\"2025-03-14T15:21:36.051Z\",\"onBehalfOf\":{\"id\":\"f9636da7-65af-4bfb-900d-b9bc4d9c62b1\",\"email\":\"mpegman@salesforce.com\",\"active\":true,\"name\":\"Martin Pegman\",\"firstName\":\"Martin\",\"lastName\":\"Pegman\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000003JZ6nYAG\",\"slackUserId\":\"U02UBSF8VQS\",\"createdBy\":\"mpegman@salesforce.com\",\"modifiedBy\":\"mpegman@salesforce.com\",\"createdAt\":\"2022-04-14T21:04:23.890Z\",\"modifiedAt\":\"2022-04-14T21:04:23.890Z\"},\"createdBy\":\"Martin Pegman\",\"createdAt\":\"2025-03-14T15:21:36.039Z\",\"modifiedAt\":\"2025-03-14T15:21:36.039Z\"},\"changes\":{},\"requestId\":\"04314451-6664-59b7-1ff5-422ae9a71865\",\"client\":\"icc-slack-app\"}"}
2025-03-14T15:21:36.238948+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741965696238,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-call-joined]"}
2025-03-14T15:21:36.238952+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741965696238,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-call-joined]"}
2025-03-14T15:23:13.392555+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741965793392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848534528,\"uptime\":1785522.7,\"totalMem\":4018155520,\"loadavg\":[0.2,0.05,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23684230,\"nice\":13940,\"sys\":3452130,\"idle\":1751961910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23590750,\"nice\":13830,\"sys\":3465970,\"idle\":1752185630,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6097,\"sum\":59608}}}"}
2025-03-14T15:23:13.392660+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741965793392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:25:13.392585+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741965913392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847297536,\"uptime\":1785642.7,\"totalMem\":4018155520,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23685180,\"nice\":13940,\"sys\":3452350,\"idle\":1752080240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23591730,\"nice\":13830,\"sys\":3466140,\"idle\":1752304090,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6101,\"sum\":59611}}}"}
2025-03-14T15:25:13.392654+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741965913392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:29:13.392556+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741966153392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845917184,\"uptime\":1785882.7,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23687320,\"nice\":13940,\"sys\":3452660,\"idle\":1752317050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23593830,\"nice\":13830,\"sys\":3466470,\"idle\":1752541010,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6102,\"sum\":59609}}}"}
2025-03-14T15:29:13.392661+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741966153392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:32:13.392585+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741966333392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845700096,\"uptime\":1786062.7,\"totalMem\":4018155520,\"loadavg\":[0.06,0.03,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23688550,\"nice\":13940,\"sys\":3452900,\"idle\":1752494700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23595480,\"nice\":13830,\"sys\":3466690,\"idle\":1752718550,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6096,\"sum\":59611}}}"}
2025-03-14T15:32:13.392663+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741966333392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:36:13.392582+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741966573392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845999104,\"uptime\":1786302.7,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23690420,\"nice\":13940,\"sys\":3453190,\"idle\":1752731660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23597400,\"nice\":13830,\"sys\":3467030,\"idle\":1752955200,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6105,\"sum\":59605}}}"}
2025-03-14T15:36:13.392641+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741966573392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:37:48.325483+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741966668325,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T15:37:48.326151+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741966668326,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='undefined'"}
2025-03-14T15:37:48.326290+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741966668326,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:37:47.938Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":4,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\",\"needs\":\"Info message has been posted to trust\"},\"sentAt\":\"2025-03-14T15:37:47.574Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"f47d5642-56cd-46f3-a121-9d3453327b4f\",\"allInternalCommsReport\":[{\"sequenceNumber\":4,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\",\"needs\":\"Info message has been posted to trust\"},\"sentAt\":\"2025-03-14T15:37:47.574Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":3,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WGF75NAQP\",\"sentBy\":\"Maeve Coleman\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connectio
2025-03-14T15:37:48.326290+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] n issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\n\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\",\"actions\":\".\"},\"sentAt\":\"2025-03-14T15:04:48.690Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"duration\":\"13 minutes\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"duration\":\"2 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\",\"sentAt\":\"2025-03-14T14:39:06.560Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"78h9s-uw0kp-0de8l7-vkb5g8-1741966664500\",\"client\":\"icc-ui\"}"}
2025-03-14T15:37:48.327002+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741966668326,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T15:37:48.327004+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741966668326,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T15:37:48.327004+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741966668326,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:37:48.327019+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741966668326,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T15:37:47.938Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":4,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\",\"needs\":\"Info message has been posted to trust\"},\"sentAt\":\"2025-03-14T15:37:47.574Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"f47d5642-56cd-46f3-a121-9d3453327b4f\",\"allInternalCommsReport\":[{\"sequenceNumber\":4,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\",\"needs\":\"Info message has been posted to trust\"},\"sentAt\":\"2025-03-14T15:37:47.574Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":3,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WGF75NAQP\",\"sentBy\":\"Maeve Coleman\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email
2025-03-14T15:37:48.327019+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\n\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\",\"actions\":\".\"},\"sentAt\":\"2025-03-14T15:04:48.690Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"duration\":\"13 minutes\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"duration\":\"2 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\",\"sentAt\":\"2025-03-14T14:39:06.560Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"78h9s-uw0kp-0de8l7-vkb5g8-1741966664500\",\"client\":\"icc-ui\"}"}
2025-03-14T15:37:48.327020+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741966668326,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-request]"}
2025-03-14T15:37:48.327157+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741966668326,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-internal-comms-request]: {\"createdAt\":\"2025-03-14T15:37:47.938Z\",\"user\":{\"id\":\"85e97df1-8640-4ca2-996b-11a94f3d5a86\",\"email\":\"fhealy@salesforce.com\",\"active\":true,\"name\":\"Frank Healy\",\"firstName\":\"Frank\",\"lastName\":\"Healy\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000gywDIAQ\",\"slackUserId\":\"WC9SX6ACA\",\"createdBy\":\"fhealy@salesforce.com\",\"modifiedBy\":\"fhealy@salesforce.com\",\"createdAt\":\"2022-06-01T15:03:32.629Z\",\"modifiedAt\":\"2022-06-01T15:03:32.629Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":4,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\",\"needs\":\"Info message has been posted to trust\"},\"sentAt\":\"2025-03-14T15:37:47.574Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]},\"internalCommsId\":\"f47d5642-56cd-46f3-a121-9d3453327b4f\",\"allInternalCommsReport\":[{\"sequenceNumber\":4,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\",\"needs\":\"Info message has been posted to trust\"},\"sentAt\":\"2025-03-14T15:37:47.574Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":3,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WGF75NAQP\",\"sentBy\":\"Maeve Coleman\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issue
2025-03-14T15:37:48.327157+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] s between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\\nACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002.\\n\\nNEEDS Evaluate the scope of impact, determine the blast radius of the impact.\",\"actions\":\".\"},\"sentAt\":\"2025-03-14T15:04:48.690Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"NOT_FOUND_SFDC\",\"sentBy\":\"IncidentCommandCenter\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:00.000Z\",\"duration\":\"13 minutes\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Team - Site Reliability\\nCase - 73024826\\nSeverity - Sev1\\nVoice Bridge - https://meet.google.com/pjd-dhuc-ufx\\nSlack Channel - icc-73024826\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"sentAt\":\"2025-03-14T14:50:11.878Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WV8TM5WP5\",\"sentBy\":\"Krisztian Zsibrek\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"duration\":\"2 minutes\",\"incidentCommander\":\"Krisztian Zsibrek\",\"incidentCommanderSlackUserId\":\"WV8TM5WP5\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":\"Email Infra team reached out to SR about multiple alerts showing connection issues between EaaS( email as a service and the Core Mail Process VIP. We are starting a bridge to investigate.\",\"sentAt\":\"2025-03-14T14:39:06.560Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"78h9s-uw0kp-0de8l7-vkb5g8-1741966664500\",\"client\":\"icc-ui\"}"}
2025-03-14T15:37:48.515395+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741966668515,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posting comm to external slack channel C05U9CBHX8D - comm: {\"sequenceNumber\":4,\"severity\":\"Sev1\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/pjd-dhuc-ufx\",\"sentBySlackUserId\":\"WC9SX6ACA\",\"sentBy\":\"Frank Healy\",\"cloud\":\"Customer Centric Reliability Engineering (CCRE) > Capacity and SR\",\"impact\":[\"FeatureDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"duration\":\"4 days\",\"incidentCommander\":\"Rory O'Flaherty\",\"incidentCommanderSlackUserId\":\"WBY5HAV5K\",\"subject\":\"Email as a Service Performance degradation\",\"team\":\"Site Reliability\",\"content\":{\"conditions\":\"CONDITIONS Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\",\"actions\":\"ACTIONS Investigation is focused on the change case W-17804500, and update to DNS record targets for mail SMP VIPs. Error is visible in dev, primary swimlane will be to role back this change on dev1/core002. \\nRollback in dev is complete and DNS updates are observed as of 15:18 in dev. Testing and validation in dev enviroment positive is not conclusive.\\n\\nStagger Rollback in PRO  to rollback the SF Proxy change is being evaluated and expected to proceed shortly\",\"needs\":\"Info message has been posted to trust\"},\"sentAt\":\"2025-03-14T15:37:47.574Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C05U9CBHX8D\",\"C05T2A3C319\"],\"emailAddresses\":[\"gsm@salesforce.com\",\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\"]}"}
2025-03-14T15:38:13.392571+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741966693392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846003200,\"uptime\":1786422.7,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23691350,\"nice\":13940,\"sys\":3453410,\"idle\":1752850040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23598260,\"nice\":13830,\"sys\":3467170,\"idle\":1753073660,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6124,\"sum\":59597}}}"}
2025-03-14T15:38:13.392790+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741966693392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:44:13.392574+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741967053392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2855698432,\"uptime\":1786782.7,\"totalMem\":4018155520,\"loadavg\":[0.19,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23694740,\"nice\":13940,\"sys\":3454000,\"idle\":1753205020,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23601720,\"nice\":13830,\"sys\":3467720,\"idle\":1753428530,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6101,\"sum\":59606}}}"}
2025-03-14T15:44:13.392728+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741967053392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:47:11.906225+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741967231906,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T15:47:11.906361+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741967231906,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='undefined'"}
2025-03-14T15:47:11.906363+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741967231906,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:47:11.855Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"095546ab-4496-4546-8838-90f20a97fb19\",\"message\":\"Add & Update Swimlanes\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Swimlane Reminder\",\"type\":null},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"}
2025-03-14T15:47:11.906401+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741967231906,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T15:47:11.906438+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741967231906,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T15:47:11.906550+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741967231906,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:47:11.906551+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741967231906,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T15:47:11.855Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"095546ab-4496-4546-8838-90f20a97fb19\",\"message\":\"Add & Update Swimlanes\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Swimlane Reminder\",\"type\":null},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"}
2025-03-14T15:47:11.906552+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741967231906,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [bullmq-job-completed]"}
2025-03-14T15:47:11.906567+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741967231906,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [bullmq-job-completed]"}
2025-03-14T15:47:11.993090+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741967231993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T15:47:11.993226+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741967231993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='undefined'"}
2025-03-14T15:47:11.993263+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741967231993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T15:47:11.944Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"095546ab-4496-4546-8838-90f20a97fb19\",\"message\":\"Add & Update Swimlanes\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Swimlane Reminder\",\"type\":null},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"095546ab-4496-4546-8838-90f20a97fb19\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Add & Update Swimlanes\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"h\",\"triggersAt\":\"2025-03-14T15:47:11.832Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":1,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Swimlane Reminder\",\"type\":null},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}}"}
2025-03-14T15:47:11.993264+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741967231993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T15:47:11.993317+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741967231993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T15:47:11.993398+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741967231993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:47:11.993413+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741967231993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T15:47:11.944Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"095546ab-4496-4546-8838-90f20a97fb19\",\"message\":\"Add & Update Swimlanes\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Swimlane Reminder\",\"type\":null},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"095546ab-4496-4546-8838-90f20a97fb19\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Add & Update Swimlanes\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"h\",\"triggersAt\":\"2025-03-14T15:47:11.832Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":1,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Swimlane Reminder\",\"type\":null},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}}"}
2025-03-14T15:47:11.993413+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741967231993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-reminder-triggered]"}
2025-03-14T15:47:11.993461+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741967231993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-reminder-triggered]: {\"createdAt\":\"2025-03-14T15:47:11.944Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"095546ab-4496-4546-8838-90f20a97fb19\",\"message\":\"Add & Update Swimlanes\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Swimlane Reminder\",\"type\":null},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"095546ab-4496-4546-8838-90f20a97fb19\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Add & Update Swimlanes\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"h\",\"triggersAt\":\"2025-03-14T15:47:11.832Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":1,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Swimlane Reminder\",\"type\":null},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}}"}
2025-03-14T15:51:13.392551+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741967473392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852909056,\"uptime\":1787202.7,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23698370,\"nice\":13940,\"sys\":3454410,\"idle\":1753619210,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23604670,\"nice\":13830,\"sys\":3468280,\"idle\":1753843180,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6104,\"sum\":59604}}}"}
2025-03-14T15:51:13.392727+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741967473392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:52:13.392582+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741967533392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2853085184,\"uptime\":1787262.7,\"totalMem\":4018155520,\"loadavg\":[0.15,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23698870,\"nice\":13940,\"sys\":3454490,\"idle\":1753678410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23605130,\"nice\":13830,\"sys\":3468340,\"idle\":1753902390,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6107,\"sum\":59602}}}"}
2025-03-14T15:52:13.392767+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741967533392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:57:13.392585+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741967833392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2860978176,\"uptime\":1787562.7,\"totalMem\":4018155520,\"loadavg\":[0.04,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23701850,\"nice\":13940,\"sys\":3454850,\"idle\":1753974560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23608200,\"nice\":13830,\"sys\":3468770,\"idle\":1754198230,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6106,\"sum\":59607}}}"}
2025-03-14T15:57:13.392679+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741967833392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T15:59:13.392578+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741967953392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2861858816,\"uptime\":1787682.7,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23702720,\"nice\":13940,\"sys\":3455000,\"idle\":1754092940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23609050,\"nice\":13830,\"sys\":3468900,\"idle\":1754316690,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6100,\"sum\":59604}}}"}
2025-03-14T15:59:13.392671+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741967953392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:02:13.392595+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741968133392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2860814336,\"uptime\":1787862.7,\"totalMem\":4018155520,\"loadavg\":[0.15,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23704170,\"nice\":13940,\"sys\":3455220,\"idle\":1754270460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23610180,\"nice\":13830,\"sys\":3469150,\"idle\":1754494310,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6132,\"sum\":59598}}}"}
2025-03-14T16:02:13.392689+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741968133392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:06:13.392578+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741968373392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852536320,\"uptime\":1788102.7,\"totalMem\":4018155520,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23706410,\"nice\":13940,\"sys\":3455630,\"idle\":1754507150,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23612400,\"nice\":13830,\"sys\":3469480,\"idle\":1754731130,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6100,\"sum\":59609}}}"}
2025-03-14T16:06:13.392659+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741968373392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:07:51.691276+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741968471691,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:07:51.691890+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741968471691,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='undefined'"}
2025-03-14T16:07:51.691903+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741968471691,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:07:51.682Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:03:59.856Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"6ebedfe3-e36e-45b4-a76e-5336820046e1\",\"sequenceNumber\":5}}"}
2025-03-14T16:07:51.691904+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741968471691,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T16:07:51.691904+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741968471691,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T16:07:51.691905+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741968471691,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:07:51.691908+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741968471691,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T16:07:51.682Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:03:59.856Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"6ebedfe3-e36e-45b4-a76e-5336820046e1\",\"sequenceNumber\":5}}"}
2025-03-14T16:07:51.691908+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741968471691,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-response]"}
2025-03-14T16:07:51.691909+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741968471691,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-internal-comms-response]"}
2025-03-14T16:12:13.392569+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741968733392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2853916672,\"uptime\":1788462.7,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23709440,\"nice\":13940,\"sys\":3456260,\"idle\":1754862120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23615720,\"nice\":13830,\"sys\":3470070,\"idle\":1755085840,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6130,\"sum\":59599}}}"}
2025-03-14T16:12:13.392645+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741968733392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:12:39.909255+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741968759909,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:12:39.909426+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741968759909,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-acknowledged' for consumer group='undefined'"}
2025-03-14T16:12:39.909447+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741968759909,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:12:39.898Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"id\":\"24c9898f-0ce0-4cf8-b95c-4f73395e5e42\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Double check that 'Impacted Clouds' is properly set to Core 1P, Core Live on Falcon or Heroku so that Executives can be paged on time\",\"audience\":[],\"completed\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:50:11.838Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T16:12:39.680Z\",\"acknowledgedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev0/1 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true,\"reminderId\":\"24c9898f-0ce0-4cf8-b95c-4f73395e5e42\",\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"2zkhbr-aiw1jj-v79538-4xggmya-1741968758897\",\"client\":\"icc-ui\"}"}
2025-03-14T16:12:39.909449+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741968759909,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-acknowledged\"}}"}
2025-03-14T16:12:39.909517+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741968759909,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-acknowledged\"}}"}
2025-03-14T16:12:39.909629+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741968759909,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:12:39.909687+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741968759909,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T16:12:39.898Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"id\":\"24c9898f-0ce0-4cf8-b95c-4f73395e5e42\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Double check that 'Impacted Clouds' is properly set to Core 1P, Core Live on Falcon or Heroku so that Executives can be paged on time\",\"audience\":[],\"completed\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:50:11.838Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T16:12:39.680Z\",\"acknowledgedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev0/1 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true,\"reminderId\":\"24c9898f-0ce0-4cf8-b95c-4f73395e5e42\",\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"2zkhbr-aiw1jj-v79538-4xggmya-1741968758897\",\"client\":\"icc-ui\"}"}
2025-03-14T16:12:39.909689+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741968759909,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-reminder-acknowledged]"}
2025-03-14T16:12:39.909744+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741968759909,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-reminder-acknowledged]: {\"createdAt\":\"2025-03-14T16:12:39.898Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"id\":\"24c9898f-0ce0-4cf8-b95c-4f73395e5e42\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Double check that 'Impacted Clouds' is properly set to Core 1P, Core Live on Falcon or Heroku so that Executives can be paged on time\",\"audience\":[],\"completed\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:50:11.838Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T16:12:39.680Z\",\"acknowledgedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev0/1 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true,\"reminderId\":\"24c9898f-0ce0-4cf8-b95c-4f73395e5e42\",\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"2zkhbr-aiw1jj-v79538-4xggmya-1741968758897\",\"client\":\"icc-ui\"}"}
2025-03-14T16:16:13.392584+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741968973392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852167680,\"uptime\":1788702.7,\"totalMem\":4018155520,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23711270,\"nice\":13940,\"sys\":3456550,\"idle\":1755098990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23617910,\"nice\":13830,\"sys\":3470370,\"idle\":1755322600,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6104,\"sum\":59609}}}"}
2025-03-14T16:16:13.392680+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741968973392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:17:13.392562+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741969033392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2851282944,\"uptime\":1788762.7,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23711740,\"nice\":13940,\"sys\":3456620,\"idle\":1755158120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23618340,\"nice\":13830,\"sys\":3470450,\"idle\":1755381890,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6103,\"sum\":59612}}}"}
2025-03-14T16:17:13.392674+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741969033392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:20:13.392543+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741969213392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850684928,\"uptime\":1788942.7,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23713380,\"nice\":13940,\"sys\":3456810,\"idle\":1755335650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23619490,\"nice\":13830,\"sys\":3470620,\"idle\":1755559610,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6107,\"sum\":59611}}}"}
2025-03-14T16:20:13.392679+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741969213392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:22:13.392577+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741969333392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850406400,\"uptime\":1789062.7,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23714550,\"nice\":13940,\"sys\":3456950,\"idle\":1755454090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23620630,\"nice\":13830,\"sys\":3470780,\"idle\":1755678000,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6101,\"sum\":59611}}}"}
2025-03-14T16:22:13.392667+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741969333392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:28:13.392610+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741969693392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850209792,\"uptime\":1789422.7,\"totalMem\":4018155520,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23717430,\"nice\":13940,\"sys\":3457530,\"idle\":1755809240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23623540,\"nice\":13830,\"sys\":3471240,\"idle\":1756033370,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6107,\"sum\":59609}}}"}
2025-03-14T16:28:13.392718+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741969693392,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:37:13.396582+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970233396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2849517568,\"uptime\":1789962.7,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23721900,\"nice\":13940,\"sys\":3458150,\"idle\":1756342060,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23628000,\"nice\":13830,\"sys\":3471910,\"idle\":1756566110,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6102,\"sum\":59609}}}"}
2025-03-14T16:37:13.396633+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741970233396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:39:08.635636+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741970348635,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:39:08.635962+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741970348635,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='undefined'"}
2025-03-14T16:39:08.636045+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970348635,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:39:08.627Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:03:59.856Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"182d11e8-deef-49d5-b212-521530b02ed7\",\"sequenceNumber\":6}}"}
2025-03-14T16:39:08.636455+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970348636,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T16:39:08.636457+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970348636,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T16:39:08.636459+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741970348636,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:39:08.636467+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970348636,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T16:39:08.627Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:03:59.856Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"sitereliability@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"gsm@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true},{\"notification\":\"techcustomerescalation@salesforce.com\",\"type\":\"EmailAddress\",\"deliveryStatus\":true}],\"internalCommsId\":\"182d11e8-deef-49d5-b212-521530b02ed7\",\"sequenceNumber\":6}}"}
2025-03-14T16:39:08.636468+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970348636,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-response]"}
2025-03-14T16:39:08.636468+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741970348636,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-internal-comms-response]"}
2025-03-14T16:41:13.396595+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970473396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847633408,\"uptime\":1790202.7,\"totalMem\":4018155520,\"loadavg\":[0.32,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23724490,\"nice\":13940,\"sys\":3458540,\"idle\":1756578390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23630180,\"nice\":13830,\"sys\":3472220,\"idle\":1756802640,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6102,\"sum\":59607}}}"}
2025-03-14T16:41:13.396714+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741970473396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:43:40.011932+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970620011,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":105.197731,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T16:43:40.012032+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741970620011,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:44:13.396556+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970653396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847256576,\"uptime\":1790382.7,\"totalMem\":4018155520,\"loadavg\":[0.08,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23726160,\"nice\":13940,\"sys\":3458830,\"idle\":1756755930,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23631890,\"nice\":13830,\"sys\":3472460,\"idle\":1756980300,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6144,\"sum\":59591}}}"}
2025-03-14T16:44:13.396701+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741970653396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:47:13.396577+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970833396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846703616,\"uptime\":1790562.7,\"totalMem\":4018155520,\"loadavg\":[0.08,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23727680,\"nice\":13940,\"sys\":3459030,\"idle\":1756933620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23633640,\"nice\":13830,\"sys\":3472690,\"idle\":1757157800,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6100,\"sum\":59613}}}"}
2025-03-14T16:47:13.396690+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741970833396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:47:25.308266+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970845308,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":325.787809,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T16:47:25.308392+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741970845308,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:48:13.396564+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970893396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846662656,\"uptime\":1790622.7,\"totalMem\":4018155520,\"loadavg\":[0.03,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23728030,\"nice\":13940,\"sys\":3459080,\"idle\":1756992830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23634180,\"nice\":13830,\"sys\":3472760,\"idle\":1757216990,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6131,\"sum\":59600}}}"}
2025-03-14T16:48:13.396689+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741970893396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:48:58.682397+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741970938682,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:48:58.685062+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741970938682,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-invite-assignee' for consumer group='undefined'"}
2025-03-14T16:48:58.685065+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970938682,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:48:58.629Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"slackChannelId\":\"C08HTQWFF8T\",\"userToInvite\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"}},\"requestId\":\"0k3w4y-g606g8ji-r3fuue-hkud24-1741970937820\",\"client\":\"icc-ui\"}"}
2025-03-14T16:48:58.685066+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970938682,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-invite-assignee\"}}"}
2025-03-14T16:48:58.685067+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970938682,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-invite-assignee\"}}"}
2025-03-14T16:48:58.685069+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741970938682,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:48:58.685070+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970938682,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T16:48:58.629Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"slackChannelId\":\"C08HTQWFF8T\",\"userToInvite\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"}},\"requestId\":\"0k3w4y-g606g8ji-r3fuue-hkud24-1741970937820\",\"client\":\"icc-ui\"}"}
2025-03-14T16:48:58.685070+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970938682,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-swimlane-invite-assignee]"}
2025-03-14T16:48:58.685074+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970938682,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-swimlane-invite-assignee]: {\"createdAt\":\"2025-03-14T16:48:58.629Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"slackChannelId\":\"C08HTQWFF8T\",\"userToInvite\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"}},\"requestId\":\"0k3w4y-g606g8ji-r3fuue-hkud24-1741970937820\",\"client\":\"icc-ui\"}"}
2025-03-14T16:48:58.879045+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741970938878,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:48:58.879293+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741970938879,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-created' for consumer group='undefined'"}
2025-03-14T16:48:58.879379+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970938879,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:48:58.871Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"updates\":[{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"47d30c62-f3f7-410c-b219-e018e68bed9b\",\"swimlane\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"content\":\"Continue rollbacks via normal stagger plan (4) on remaining FIs. Target ETA TBD\",\"index\":1}],\"nextTriggersAt\":\"2025-03-14T17:18:58.645Z\",\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"0k3w4y-g606g8ji-r3fuue-hkud24-1741970937820\",\"client\":\"icc-ui\"}"}
2025-03-14T16:48:58.879399+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970938879,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-created\"}}"}
2025-03-14T16:48:58.879463+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970938879,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-created\"}}"}
2025-03-14T16:48:58.879534+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741970938879,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:48:58.879579+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970938879,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T16:48:58.871Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"updates\":[{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"47d30c62-f3f7-410c-b219-e018e68bed9b\",\"swimlane\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"content\":\"Continue rollbacks via normal stagger plan (4) on remaining FIs. Target ETA TBD\",\"index\":1}],\"nextTriggersAt\":\"2025-03-14T17:18:58.645Z\",\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"0k3w4y-g606g8ji-r3fuue-hkud24-1741970937820\",\"client\":\"icc-ui\"}"}
2025-03-14T16:48:58.879581+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970938879,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-swimlane-created]"}
2025-03-14T16:48:58.879811+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970938879,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-swimlane-created]: {\"createdAt\":\"2025-03-14T16:48:58.871Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"updates\":[{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"47d30c62-f3f7-410c-b219-e018e68bed9b\",\"swimlane\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"content\":\"Continue rollbacks via normal stagger plan (4) on remaining FIs. Target ETA TBD\",\"index\":1}],\"nextTriggersAt\":\"2025-03-14T17:18:58.645Z\",\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"0k3w4y-g606g8ji-r3fuue-hkud24-1741970937820\",\"client\":\"icc-ui\"}"}
2025-03-14T16:49:20.800516+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970960800,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.00893,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T16:49:20.800537+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741970960800,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:49:20.914449+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741970960914,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0,\"method\":\"C08HTTU6YH0\",\"path\":\"U02Q288NF7W\",\"statusCode\":1}}"}
2025-03-14T16:49:20.914511+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741970960914,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:52:13.396588+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971133396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846425088,\"uptime\":1790862.7,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23730170,\"nice\":13940,\"sys\":3459380,\"idle\":1757229660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23636250,\"nice\":13830,\"sys\":3473100,\"idle\":1757453660,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6109,\"sum\":59601}}}"}
2025-03-14T16:52:13.396718+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971133396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:52:47.991361+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971167991,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:52:47.991636+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971167991,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-post-created' for consumer group='undefined'"}
2025-03-14T16:52:47.991654+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971167991,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:52:47.978Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T16:52:47.719Z\",\"modifiedAt\":\"2025-03-14T16:52:47.719Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"e43b89bf-ee28-4e5d-8725-4633c4f7cfbe\",\"swimlane\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:22:47.747Z\"},\"content\":\"Stagger for remaining FIs ETA is approx 19:00 UTC. APAC currently in flight.\",\"index\":2,\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"tem6y-c4gupw-gb3k14-2zfier-1741971167220\",\"client\":\"icc-ui\"}"}
2025-03-14T16:52:47.991673+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971167991,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-post-created\"}}"}
2025-03-14T16:52:47.991729+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971167991,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-post-created\"}}"}
2025-03-14T16:52:47.991817+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971167991,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:52:47.991873+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971167991,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T16:52:47.978Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T16:52:47.719Z\",\"modifiedAt\":\"2025-03-14T16:52:47.719Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"e43b89bf-ee28-4e5d-8725-4633c4f7cfbe\",\"swimlane\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:22:47.747Z\"},\"content\":\"Stagger for remaining FIs ETA is approx 19:00 UTC. APAC currently in flight.\",\"index\":2,\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"tem6y-c4gupw-gb3k14-2zfier-1741971167220\",\"client\":\"icc-ui\"}"}
2025-03-14T16:52:47.991874+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971167991,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-swimlane-post-created]"}
2025-03-14T16:52:47.991941+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971167991,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-swimlane-post-created]: {\"createdAt\":\"2025-03-14T16:52:47.978Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T16:52:47.719Z\",\"modifiedAt\":\"2025-03-14T16:52:47.719Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"e43b89bf-ee28-4e5d-8725-4633c4f7cfbe\",\"swimlane\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:22:47.747Z\"},\"content\":\"Stagger for remaining FIs ETA is approx 19:00 UTC. APAC currently in flight.\",\"index\":2,\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"tem6y-c4gupw-gb3k14-2zfier-1741971167220\",\"client\":\"icc-ui\"}"}
2025-03-14T16:52:47.998742+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971167997,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:52:47.998746+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971167997,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-updated' for consumer group='undefined'"}
2025-03-14T16:52:47.998749+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971167997,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T16:52:47.984Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"id\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"type\":\"SWIMLANE\",\"active\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T17:22:47.747Z\",\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:22:47.747Z\"},\"currentOccurrence\":0},\"requestId\":\"\",\"client\":\"icc-ui\"}"}
2025-03-14T16:52:47.998750+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971167997,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-updated\"}}"}
2025-03-14T16:52:47.998753+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971167997,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-updated\"}}"}
2025-03-14T16:52:47.998754+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971167997,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:52:47.998755+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971167997,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T16:52:47.984Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"id\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"type\":\"SWIMLANE\",\"active\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T17:22:47.747Z\",\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:22:47.747Z\"},\"currentOccurrence\":0},\"requestId\":\"\",\"client\":\"icc-ui\"}"}
2025-03-14T16:52:47.998756+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971167997,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-scheduled-activity-updated]"}
2025-03-14T16:52:47.998757+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741971167997,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-scheduled-activity-updated]"}
2025-03-14T16:53:13.396562+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971193396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846351360,\"uptime\":1790922.7,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23730740,\"nice\":13940,\"sys\":3459460,\"idle\":1757288810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23636760,\"nice\":13830,\"sys\":3473180,\"idle\":1757512870,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6138,\"sum\":59596}}}"}
2025-03-14T16:53:13.396672+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971193396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:55:13.396583+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971313396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847821824,\"uptime\":1791042.7,\"totalMem\":4018155520,\"loadavg\":[0.05,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23731650,\"nice\":13940,\"sys\":3459600,\"idle\":1757407220,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23637800,\"nice\":13830,\"sys\":3473340,\"idle\":1757631270,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6115,\"sum\":59601}}}"}
2025-03-14T16:55:13.396681+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971313396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T16:58:13.396578+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971493396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847780864,\"uptime\":1791222.71,\"totalMem\":4018155520,\"loadavg\":[0.13,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23733120,\"nice\":13940,\"sys\":3459800,\"idle\":1757584850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23638950,\"nice\":13830,\"sys\":3473550,\"idle\":1757808940,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6107,\"sum\":59607}}}"}
2025-03-14T16:58:13.396703+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971493396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:04:40.560328+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971880560,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:04:40.560703+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971880560,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='undefined'"}
2025-03-14T17:04:40.560785+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880560,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:04:40.255Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:04:40.186Z\",\"modifiedAt\":\"2025-03-14T17:04:40.186Z\",\"id\":\"6468770a-2436-4c82-9c5e-3ceb4593775f\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":null,\"sfid\":null},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:44:07.388Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"i9c0ae-ky9u8w-9bsd7-7gjrdo-1741971879387\",\"client\":\"icc-ui\"}"}
2025-03-14T17:04:40.560806+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880560,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T17:04:40.560854+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880560,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T17:04:40.560943+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971880560,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:04:40.561812+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880560,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T17:04:40.255Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:04:40.186Z\",\"modifiedAt\":\"2025-03-14T17:04:40.186Z\",\"id\":\"6468770a-2436-4c82-9c5e-3ceb4593775f\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":null,\"sfid\":null},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:44:07.388Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"i9c0ae-ky9u8w-9bsd7-7gjrdo-1741971879387\",\"client\":\"icc-ui\"}"}
2025-03-14T17:04:40.561814+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880560,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-deleted]"}
2025-03-14T17:04:40.561814+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741971880560,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-deleted]"}
2025-03-14T17:04:40.561815+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971880561,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:04:40.561819+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971880561,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='undefined'"}
2025-03-14T17:04:40.561823+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880561,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:04:40.279Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:04:40.186Z\",\"modifiedAt\":\"2025-03-14T17:04:40.186Z\",\"id\":\"6468770a-2436-4c82-9c5e-3ceb4593775f\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":null,\"sfid\":null},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:44:07.388Z\"},\"eventObj\":[],\"requestId\":\"i9c0ae-ky9u8w-9bsd7-7gjrdo-1741971879387\",\"client\":\"icc-ui\"}"}
2025-03-14T17:04:40.561824+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880561,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T17:04:40.561824+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880561,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T17:04:40.561825+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971880561,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:04:40.561829+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880561,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T17:04:40.279Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:04:40.186Z\",\"modifiedAt\":\"2025-03-14T17:04:40.186Z\",\"id\":\"6468770a-2436-4c82-9c5e-3ceb4593775f\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":null,\"sfid\":null},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:44:07.388Z\"},\"eventObj\":[],\"requestId\":\"i9c0ae-ky9u8w-9bsd7-7gjrdo-1741971879387\",\"client\":\"icc-ui\"}"}
2025-03-14T17:04:40.561829+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880561,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-created]"}
2025-03-14T17:04:40.561829+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741971880561,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-created]"}
2025-03-14T17:04:40.561830+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971880561,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:04:40.561830+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971880561,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='undefined'"}
2025-03-14T17:04:40.561831+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880561,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:04:40.290Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}"}
2025-03-14T17:04:40.561832+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880561,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T17:04:40.561832+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880561,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T17:04:40.561832+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971880561,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:04:40.561834+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880561,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T17:04:40.290Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}"}
2025-03-14T17:04:40.561835+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880561,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-response]"}
2025-03-14T17:04:40.561835+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741971880561,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-response]"}
2025-03-14T17:04:40.866701+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971880866,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:04:40.867194+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971880867,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='undefined'"}
2025-03-14T17:04:40.867313+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880867,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:04:40.692Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"id\":\"6468770a-2436-4c82-9c5e-3ceb4593775f\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":null,\"sfid\":null},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:44:07.388Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null}],\"1\":[null,{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}]},\"workItem\":[null,{\"id\":\"6468770a-2436-4c82-9c5e-3ceb4593775f\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":null,\"sfid\":null}]},\"requestId\":\"i9c0ae-ky9u8w-9bsd7-7gjrdo-1741971879387\",\"client\":\"icc-ui\"}"}
2025-03-14T17:04:40.867314+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880867,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T17:04:40.867341+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880867,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T17:04:40.868370+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971880867,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:04:40.868381+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880867,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T17:04:40.692Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}]},\"workItem\":[null,{\"id\":\"6468770a-2436-4c82-9c5e-3ceb4593775f\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":null,\"sfid\":null}]},\"requestId\":\"i9c0ae-ky9u8w-9bsd7-7gjrdo-1741971879387\",\"client\":\"icc-ui\"}"}
2025-03-14T17:04:40.868382+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880867,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-updated]"}
2025-03-14T17:04:40.868394+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971880867,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident updated notification for [icc-incident-updated]: {\"createdAt\":\"2025-03-14T17:04:40.692Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. 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user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}]},\"workItem\":[null,{\"id\":\"6468770a-2436-4c82-9c5e-3ceb4593775f\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":null,\"sfid\":null}]},\"requestId\":\"i9c0ae-ky9u8w-9bsd7-7gjrdo-1741971879387\",\"client\":\"icc-ui\"}"}
2025-03-14T17:04:41.097479+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971881097,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident update message to Slack."}
2025-03-14T17:04:41.097563+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971881097,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08HTQWFF8T\",\"ts\":\"1741971881.008659\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741971881.008659\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"<@WHM054K9U> just updated this incident:\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"attachments\":[{\"id\":1,\"blocks\":[{\"type\":\"section\",\"block_id\":\"/uGjc\",\"fields\":[{\"type\":\"mrkdwn\",\"text\":\"*Work Record*:\\nW-1780450\",\"verbatim\":false}]},{\"type\":\"actions\",\"block_id\":\"eTKpK\",\"elements\":[{\"type\":\"button\",\"action_id\":\"action-show-details\",\"text\":{\"type\":\"plain_text\",\"text\":\"View Incident Details\",\"emoji\":true},\"style\":\"primary\"}]}],\"color\":\"#009FE2\",\"fallback\":\"Show updated attributes\"}],\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"comq\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"user\",\"user_id\":\"WHM054K9U\"},{\"type\":\"text\",\"text\":\" just updated this incident:\"}]}]}]},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T17:05:13.396584+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971913396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848575488,\"uptime\":1791642.71,\"totalMem\":4018155520,\"loadavg\":[0.07,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23736740,\"nice\":13940,\"sys\":3460390,\"idle\":1757999140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23642200,\"nice\":13830,\"sys\":3474150,\"idle\":1758223440,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6125,\"sum\":59596}}}"}
2025-03-14T17:05:13.396664+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971913396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:05:18.747137+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971918746,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:05:18.747389+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971918747,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-post-created' for consumer group='undefined'"}
2025-03-14T17:05:18.747462+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971918747,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:05:18.734Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T17:05:18.504Z\",\"modifiedAt\":\"2025-03-14T17:05:18.504Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"68ac7bb9-07b1-48b6-8146-d4c243ef5dcc\",\"swimlane\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:35:18.527Z\"},\"content\":\"Rollback for EU and APAC (not including JPN) is complete. \",\"index\":3,\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"d2ir8v-cfafz-1o9n89-ydz5kw-1741971918009\",\"client\":\"icc-ui\"}"}
2025-03-14T17:05:18.747464+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971918747,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-post-created\"}}"}
2025-03-14T17:05:18.747492+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971918747,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-post-created\"}}"}
2025-03-14T17:05:18.748377+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971918747,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:05:18.748384+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971918747,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T17:05:18.734Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T17:05:18.504Z\",\"modifiedAt\":\"2025-03-14T17:05:18.504Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"68ac7bb9-07b1-48b6-8146-d4c243ef5dcc\",\"swimlane\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:35:18.527Z\"},\"content\":\"Rollback for EU and APAC (not including JPN) is complete. \",\"index\":3,\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"d2ir8v-cfafz-1o9n89-ydz5kw-1741971918009\",\"client\":\"icc-ui\"}"}
2025-03-14T17:05:18.748385+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971918747,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-swimlane-post-created]"}
2025-03-14T17:05:18.748387+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971918747,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-swimlane-post-created]: {\"createdAt\":\"2025-03-14T17:05:18.734Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T17:05:18.504Z\",\"modifiedAt\":\"2025-03-14T17:05:18.504Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"68ac7bb9-07b1-48b6-8146-d4c243ef5dcc\",\"swimlane\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:35:18.527Z\"},\"content\":\"Rollback for EU and APAC (not including JPN) is complete. \",\"index\":3,\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"d2ir8v-cfafz-1o9n89-ydz5kw-1741971918009\",\"client\":\"icc-ui\"}"}
2025-03-14T17:05:18.753650+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971918753,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:05:18.753835+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971918753,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-updated' for consumer group='undefined'"}
2025-03-14T17:05:18.753880+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971918753,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:05:18.740Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"id\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"type\":\"SWIMLANE\",\"active\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T17:35:18.527Z\",\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:35:18.527Z\"},\"currentOccurrence\":0},\"requestId\":\"\",\"client\":\"icc-ui\"}"}
2025-03-14T17:05:18.753913+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971918753,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-updated\"}}"}
2025-03-14T17:05:18.753947+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971918753,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-updated\"}}"}
2025-03-14T17:05:18.754019+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741971918753,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:05:18.754079+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971918754,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T17:05:18.740Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"id\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"type\":\"SWIMLANE\",\"active\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T17:35:18.527Z\",\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:35:18.527Z\"},\"currentOccurrence\":0},\"requestId\":\"\",\"client\":\"icc-ui\"}"}
2025-03-14T17:05:18.754079+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741971918754,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-scheduled-activity-updated]"}
2025-03-14T17:05:18.754092+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741971918754,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-scheduled-activity-updated]"}
2025-03-14T17:13:13.396587+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741972393396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2854244352,\"uptime\":1792122.71,\"totalMem\":4018155520,\"loadavg\":[0.08,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23741290,\"nice\":13940,\"sys\":3461130,\"idle\":1758472100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23646800,\"nice\":13830,\"sys\":3474880,\"idle\":1758696440,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6104,\"sum\":59602}}}"}
2025-03-14T17:13:13.396704+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741972393396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:14:13.396567+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741972453396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850267136,\"uptime\":1792182.71,\"totalMem\":4018155520,\"loadavg\":[0.03,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23742450,\"nice\":13940,\"sys\":3461370,\"idle\":1758530740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23647610,\"nice\":13830,\"sys\":3475030,\"idle\":1758755310,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6104,\"sum\":59604}}}"}
2025-03-14T17:14:13.396690+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741972453396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:24:13.396593+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741973053396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846199808,\"uptime\":1792782.71,\"totalMem\":4018155520,\"loadavg\":[0.05,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23748000,\"nice\":13940,\"sys\":3462220,\"idle\":1759122680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23652680,\"nice\":13830,\"sys\":3475960,\"idle\":1759347310,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6105,\"sum\":59606}}}"}
2025-03-14T17:24:13.396669+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741973053396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:25:13.396573+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741973113396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845437952,\"uptime\":1792842.71,\"totalMem\":4018155520,\"loadavg\":[0.07,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23748600,\"nice\":13940,\"sys\":3462270,\"idle\":1759181830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23653210,\"nice\":13830,\"sys\":3476050,\"idle\":1759406490,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6099,\"sum\":59605}}}"}
2025-03-14T17:25:13.396769+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741973113396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:28:13.396562+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741973293396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844983296,\"uptime\":1793022.71,\"totalMem\":4018155520,\"loadavg\":[0.32,0.09,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23750330,\"nice\":13940,\"sys\":3462490,\"idle\":1759359330,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23654670,\"nice\":13830,\"sys\":3476250,\"idle\":1759584260,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6102,\"sum\":59605}}}"}
2025-03-14T17:28:13.396680+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741973293396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:31:13.396564+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741973473396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845044736,\"uptime\":1793202.71,\"totalMem\":4018155520,\"loadavg\":[0.07,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23751550,\"nice\":13940,\"sys\":3462710,\"idle\":1759536940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23656340,\"nice\":13830,\"sys\":3476490,\"idle\":1759761900,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6098,\"sum\":59607}}}"}
2025-03-14T17:31:13.396698+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741973473396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:35:13.396583+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741973713396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844364800,\"uptime\":1793442.71,\"totalMem\":4018155520,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23753430,\"nice\":13940,\"sys\":3463040,\"idle\":1759773840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23658070,\"nice\":13830,\"sys\":3476810,\"idle\":1759998660,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6098,\"sum\":59607}}}"}
2025-03-14T17:35:13.396699+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741973713396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:40:13.396590+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974013396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844082176,\"uptime\":1793742.71,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23755760,\"nice\":13940,\"sys\":3463400,\"idle\":1760069460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23660920,\"nice\":13830,\"sys\":3477210,\"idle\":1760294400,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6104,\"sum\":59604}}}"}
2025-03-14T17:40:13.396735+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974013396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:40:54.480686+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974054480,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.015257,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T17:40:54.480831+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974054480,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:40:54.651571+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974054651,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":170.607961,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T17:40:54.651597+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974054651,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:41:13.396568+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974073396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843648000,\"uptime\":1793802.71,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23756460,\"nice\":13940,\"sys\":3463490,\"idle\":1760128570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23661470,\"nice\":13830,\"sys\":3477280,\"idle\":1760353570,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6137,\"sum\":59602}}}"}
2025-03-14T17:41:13.396677+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974073396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:41:39.946724+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974099946,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:41:39.946891+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974099946,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='undefined'"}
2025-03-14T17:41:39.946930+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974099946,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:41:39.480Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:41:39.202Z\"}},\"client\":\"icc-rest\"}"}
2025-03-14T17:41:39.946931+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974099946,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T17:41:39.946982+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974099946,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T17:41:39.947081+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974099947,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:41:39.947109+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974099947,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T17:41:39.480Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:41:39.202Z\"}},\"client\":\"icc-rest\"}"}
2025-03-14T17:41:39.947110+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974099947,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [bullmq-job-completed]"}
2025-03-14T17:41:39.947153+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741974099947,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [bullmq-job-completed]"}
2025-03-14T17:41:40.011239+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974100011,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:41:40.014876+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974100011,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-reminder-triggered' for consumer group='undefined'"}
2025-03-14T17:41:40.014885+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974100011,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:41:40.002Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:41:39.202Z\"},\"reminderData\":{\"id\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"type\":\"SWIMLANE\",\"active\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T17:41:39.202Z\",\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"index\":1,\"status\":\"InProgress\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"name\":\"Aditya Rao\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"profile\":\"icc observer\",\"lastName\":null,\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"createdBy\":\"icc@slack.app\",\"firstName\":null,\"gusUserId\":null,\"modifiedAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedBy\":\"icc@slack.app\",\"slackUserId\":\"WEZKBTRBJ\"},\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"profile\":\"icc standard user\",\"lastName\":\"Gonzalez\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"firstName\":\"Alex\",\"gusUserId\":\"005B00000018dYUIAY\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"slackUserId\":\"WHM054K9U\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"profile\":\"icc standard user\",\"lastName\":\"Gonzalez\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"firstName\":\"Alex\",\"gusUserId\":\"005B00000018dYUIAY\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"slackUserId\":\"WHM054K9U\"},\"cadenceUnit\":\"m\",\"cadenceValue\":30,\"includeInComms\":true},\"currentOccurrence\":0},\"slackChannelId\":\"C08HTQWFF8T\"}}"}
2025-03-14T17:41:40.014885+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974100011,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-reminder-triggered\"}}"}
2025-03-14T17:41:40.014886+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974100011,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-reminder-triggered\"}}"}
2025-03-14T17:41:40.014887+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974100011,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:41:40.014890+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974100011,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T17:41:40.002Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:41:39.202Z\"},\"reminderData\":{\"id\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"type\":\"SWIMLANE\",\"active\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T17:41:39.202Z\",\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"index\":1,\"status\":\"InProgress\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"name\":\"Aditya Rao\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"profile\":\"icc observer\",\"lastName\":null,\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"createdBy\":\"icc@slack.app\",\"firstName\":null,\"gusUserId\":null,\"modifiedAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedBy\":\"icc@slack.app\",\"slackUserId\":\"WEZKBTRBJ\"},\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"profile\":\"icc standard user\",\"lastName\":\"Gonzalez\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"firstName\":\"Alex\",\"gusUserId\":\"005B00000018dYUIAY\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"slackUserId\":\"WHM054K9U\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"profile\":\"icc standard user\",\"lastName\":\"Gonzalez\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"firstName\":\"Alex\",\"gusUserId\":\"005B00000018dYUIAY\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"slackUserId\":\"WHM054K9U\"},\"cadenceUnit\":\"m\",\"cadenceValue\":30,\"includeInComms\":true},\"currentOccurrence\":0},\"slackChannelId\":\"C08HTQWFF8T\"}}"}
2025-03-14T17:41:40.014890+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974100011,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-swimlane-reminder-triggered]"}
2025-03-14T17:41:40.014894+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974100011,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-swimlane-reminder-triggered]: {\"createdAt\":\"2025-03-14T17:41:40.002Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"additionalInfo\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"InProgress\",\"includeInComms\":true,\"index\":1,\"nextTriggersAt\":\"2025-03-14T17:41:39.202Z\"},\"reminderData\":{\"id\":\"3012ac0d-c06c-41ff-88de-bc8d2829329f\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"type\":\"SWIMLANE\",\"active\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T17:41:39.202Z\",\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"index\":1,\"status\":\"InProgress\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"name\":\"Aditya Rao\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"profile\":\"icc observer\",\"lastName\":null,\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"createdBy\":\"icc@slack.app\",\"firstName\":null,\"gusUserId\":null,\"modifiedAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedBy\":\"icc@slack.app\",\"slackUserId\":\"WEZKBTRBJ\"},\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"profile\":\"icc standard user\",\"lastName\":\"Gonzalez\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"firstName\":\"Alex\",\"gusUserId\":\"005B00000018dYUIAY\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"slackUserId\":\"WHM054K9U\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"modifiedAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"profile\":\"icc standard user\",\"lastName\":\"Gonzalez\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"firstName\":\"Alex\",\"gusUserId\":\"005B00000018dYUIAY\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"slackUserId\":\"WHM054K9U\"},\"cadenceUnit\":\"m\",\"cadenceValue\":30,\"includeInComms\":true},\"currentOccurrence\":0},\"slackChannelId\":\"C08HTQWFF8T\"}}"}
2025-03-14T17:44:13.396562+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974253396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843664384,\"uptime\":1793982.71,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23758180,\"nice\":13940,\"sys\":3463690,\"idle\":1760306270,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23663100,\"nice\":13830,\"sys\":3477470,\"idle\":1760531230,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6105,\"sum\":59621}}}"}
2025-03-14T17:44:13.396628+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974253396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:49:34.207021+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974574206,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident update message to Slack."}
2025-03-14T17:49:34.207110+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974574207,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08HTQWFF8T\",\"ts\":\"1741974574.130779\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741974574.130779\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"<@WHM054K9U> just updated this incident:\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"attachments\":[{\"id\":1,\"blocks\":[{\"type\":\"section\",\"block_id\":\"4lezD\",\"fields\":[{\"type\":\"mrkdwn\",\"text\":\"*Description*:\\nCentralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impact End Time*:\\n<!date^1741974420^{date_num} at {time_long} UTC|2025-03-14  5:47 PM  UTC>\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Work Record*:\\nW-1780450\",\"verbatim\":false}]},{\"type\":\"actions\",\"block_id\":\"05NZs\",\"elements\":[{\"type\":\"button\",\"action_id\":\"action-show-details\",\"text\":{\"type\":\"plain_text\",\"text\":\"View Incident Details\",\"emoji\":true},\"style\":\"primary\"}]}],\"color\":\"#009FE2\",\"fallback\":\"Show updated attributes\"}],\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"RR9NU\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"user\",\"user_id\":\"WHM054K9U\"},{\"type\":\"text\",\"text\":\" just updated this incident:\"}]}]}]},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T17:52:13.400526+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974733400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2857070592,\"uptime\":1794462.71,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23762210,\"nice\":13940,\"sys\":3464300,\"idle\":1760779890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23667400,\"nice\":13830,\"sys\":3478100,\"idle\":1761004490,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6104,\"sum\":59624}}}"}
2025-03-14T17:52:13.400615+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974733400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:55:36.322858+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974936322,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:55:36.323237+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974936323,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='undefined'"}
2025-03-14T17:55:36.323345+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936323,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:55:36.308Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:49:38.155Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"3tvpc-sb80b4-7x23si-20nvv8-1741974935489\",\"client\":\"icc-ui\"}"}
2025-03-14T17:55:36.323346+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936323,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T17:55:36.323413+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936323,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T17:55:36.323622+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974936323,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:55:36.323629+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936323,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T17:55:36.308Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:49:38.155Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"3tvpc-sb80b4-7x23si-20nvv8-1741974935489\",\"client\":\"icc-ui\"}"}
2025-03-14T17:55:36.323630+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936323,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-deleted]"}
2025-03-14T17:55:36.323631+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741974936323,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-deleted]"}
2025-03-14T17:55:36.342163+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974936342,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:55:36.342560+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974936342,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='undefined'"}
2025-03-14T17:55:36.342662+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936342,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:55:36.332Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:49:38.155Z\"},\"eventObj\":[],\"requestId\":\"3tvpc-sb80b4-7x23si-20nvv8-1741974935489\",\"client\":\"icc-ui\"}"}
2025-03-14T17:55:36.342680+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936342,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T17:55:36.342730+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936342,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T17:55:36.342810+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974936342,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:55:36.342910+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936342,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T17:55:36.332Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:49:38.155Z\"},\"eventObj\":[],\"requestId\":\"3tvpc-sb80b4-7x23si-20nvv8-1741974935489\",\"client\":\"icc-ui\"}"}
2025-03-14T17:55:36.342918+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936342,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-created]"}
2025-03-14T17:55:36.342919+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741974936342,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-created]"}
2025-03-14T17:55:36.393102+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974936393,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:55:36.393181+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974936393,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='undefined'"}
2025-03-14T17:55:36.393265+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936393,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:55:36.343Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}"}
2025-03-14T17:55:36.393268+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936393,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T17:55:36.393290+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936393,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T17:55:36.393383+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974936393,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:55:36.393384+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936393,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T17:55:36.343Z\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"responses\":[]}"}
2025-03-14T17:55:36.393385+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936393,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-response]"}
2025-03-14T17:55:36.393388+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741974936393,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-response]"}
2025-03-14T17:55:36.566154+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974936566,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:55:36.566405+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974936566,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='undefined'"}
2025-03-14T17:55:36.566480+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936566,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:55:36.365Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:49:38.155Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"Customer - Internal\",\"Alert\"],\"originReference\":[\"\",\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\"]},\"requestId\":\"3tvpc-sb80b4-7x23si-20nvv8-1741974935489\",\"client\":\"icc-ui\"}"}
2025-03-14T17:55:36.566480+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936566,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"}
2025-03-14T17:55:36.566546+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936566,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"}
2025-03-14T17:55:36.566635+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974936566,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:55:36.566706+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936566,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T17:55:36.365Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:49:38.155Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"Customer - Internal\",\"Alert\"],\"originReference\":[\"\",\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\"]},\"requestId\":\"3tvpc-sb80b4-7x23si-20nvv8-1741974935489\",\"client\":\"icc-ui\"}"}
2025-03-14T17:55:36.566706+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936566,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-resolved]"}
2025-03-14T17:55:36.566790+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974936566,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident resolved notification for [icc-incident-resolved]: {\"createdAt\":\"2025-03-14T17:55:36.365Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nCustomer Impact\\nMail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. \\n\\nWe have no reported cases from external customers.\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:49:38.155Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"Customer - Internal\",\"Alert\"],\"originReference\":[\"\",\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\"]},\"requestId\":\"3tvpc-sb80b4-7x23si-20nvv8-1741974935489\",\"client\":\"icc-ui\"}"}
2025-03-14T17:56:11.090028+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974971089,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:56:11.090195+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974971090,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-invite-assignee' for consumer group='undefined'"}
2025-03-14T17:56:11.090239+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974971090,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:56:11.039Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"slackChannelId\":\"C08HTQWFF8T\",\"userToInvite\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"}},\"requestId\":\"m7f8h-kbqrnj-3stpn-7ecjn8-1741974970509\",\"client\":\"icc-ui\"}"}
2025-03-14T17:56:11.090281+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974971090,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-invite-assignee\"}}"}
2025-03-14T17:56:11.090352+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974971090,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-invite-assignee\"}}"}
2025-03-14T17:56:11.090460+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974971090,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:56:11.090464+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974971090,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T17:56:11.039Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"slackChannelId\":\"C08HTQWFF8T\",\"userToInvite\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"}},\"requestId\":\"m7f8h-kbqrnj-3stpn-7ecjn8-1741974970509\",\"client\":\"icc-ui\"}"}
2025-03-14T17:56:11.090495+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974971090,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-swimlane-invite-assignee]"}
2025-03-14T17:56:11.090496+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974971090,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-swimlane-invite-assignee]: {\"createdAt\":\"2025-03-14T17:56:11.039Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"slackChannelId\":\"C08HTQWFF8T\",\"userToInvite\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"}},\"requestId\":\"m7f8h-kbqrnj-3stpn-7ecjn8-1741974970509\",\"client\":\"icc-ui\"}"}
2025-03-14T17:56:11.214522+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974971214,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"User [object Object] is already a member of channel C08HTQWFF8T - skipping invite"}
2025-03-14T17:56:11.283111+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974971283,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:56:11.283258+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974971283,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-updated' for consumer group='undefined'"}
2025-03-14T17:56:11.283277+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974971283,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:56:11.274Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T17:56:11.015Z\",\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"Completed\",\"includeInComms\":false,\"index\":1,\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"m7f8h-kbqrnj-3stpn-7ecjn8-1741974970509\",\"client\":\"icc-ui\"}"}
2025-03-14T17:56:11.283292+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974971283,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-updated\"}}"}
2025-03-14T17:56:11.283339+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974971283,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-swimlane-updated\"}}"}
2025-03-14T17:56:11.283408+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974971283,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:56:11.283422+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974971283,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T17:56:11.274Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T17:56:11.015Z\",\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"Completed\",\"includeInComms\":false,\"index\":1,\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"m7f8h-kbqrnj-3stpn-7ecjn8-1741974970509\",\"client\":\"icc-ui\"}"}
2025-03-14T17:56:11.283423+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974971283,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-swimlane-updated]"}
2025-03-14T17:56:11.283660+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974971283,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-swimlane-updated]: {\"createdAt\":\"2025-03-14T17:56:11.274Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"createdAt\":\"2025-03-14T16:48:58.609Z\",\"modifiedAt\":\"2025-03-14T17:56:11.015Z\",\"id\":\"fa03ba25-e3fd-4f65-a991-84e41344eb51\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"name\":\"Rollback DNS Updates to Remaining FI's\",\"assignee\":{\"id\":\"4720d9b6-94a0-41f6-b8b7-f31dd800736f\",\"email\":\"aditya.rao@salesforce.com\",\"active\":true,\"name\":\"Aditya Rao\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc observer\",\"gusUserId\":null,\"slackUserId\":\"WEZKBTRBJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-11-07T20:34:09.663Z\",\"modifiedAt\":\"2023-11-07T20:34:09.663Z\"},\"cadenceValue\":30,\"cadenceUnit\":\"m\",\"status\":\"Completed\",\"includeInComms\":false,\"index\":1,\"slackChannelId\":\"C08HTQWFF8T\"},\"requestId\":\"m7f8h-kbqrnj-3stpn-7ecjn8-1741974970509\",\"client\":\"icc-ui\"}"}
2025-03-14T17:56:11.286513+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974971286,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:56:11.286947+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974971286,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-deleted' for consumer group='undefined'"}
2025-03-14T17:56:11.287058+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974971286,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:56:11.277Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":[{\"id\":\"2921c600-0e04-4a54-a283-99cda41c16b8\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"completed\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:37:09.979Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T16:10:49.835Z\",\"acknowledgedBy\":\"maeve.coleman@salesforce.com\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"f96bbb7f-3ec5-459c-8964-0ef37bb3457c\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:47:19.513Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"completed\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:47:11.819Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T16:10:53.324Z\",\"acknowledgedBy\":\"maeve.coleman@salesforce.com\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"10f810fd-14b7-481c-be23-97c6dd3bb460\",\"type\":\"PAGE\",\"active\":true,\"message\":\"This an auto page is for SR Exec:\\n\\n{{team}} is running a {{severity}} Incident on the following voice bridge: {{bridge}}\\n\\nSlack Channel - {{slackChannel}}\\nCurrent Status - {{status}}\\nGUS Case Number - {{case}} \",\"audience\":[{\"id\":\"PRJRDHQ\",\"name\":\"SR Exec\",\"status\":\"active\"}],\"completed\":true,\"conditions\":{\"all\":[{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"}]},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T15:17:11.827Z\",\"completedAt\":\"2025-03-14T15:17:12.232Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"rule\":{\"name\":\"Escalate - SR Exec - Sev1 Incident\",\"type\":null}},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"095546ab-4496-4546-8838-90f20a97fb19\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Add & Update Swimlanes\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"h\",\"triggersAt\":\"2025-03-14T15:47:11.832Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":1,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Swimlane Reminder\",\"type\":null},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"24c9898f-0ce0-4cf8-b95c-4f73395e5e42\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Double check that 'Impacted Clouds' is properly set to Core 1P, Core Live on Falcon or Heroku so that Executives can be paged on time\",\"audience\":[],\"completed\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:50:11.838Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T16:12:39.680Z\",\"acknowledgedBy\":\"maeve.coleman@salesforce.com\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev0/1 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"dcdcc1de-c2ca-4517-9da7-d16f7d16644c\",\"type\":\"COMM\",\"active\":true,\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"audience\":[{\"id\":\"C05U9CBHX8D\",\"name\":\"tce-core-platform\"},\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"],\"completed\":true,\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:50:11.845Z\",\"completedAt\":\"2025-03-14T14:50:12.608Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\",\"type\":null}},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"067f10c4-62da-4a7a-9724-1dabfce98934\",\"type\":\"PAGE\",\"active\":true,\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\nPlease join the Voice Bridge and Slack Channel\",\"audience\":[{\"id\":\"PLSMU0R\",\"name\":\"CIC Comms - Trust Assistance\",\"status\":\"active\"}],\"completed\":true,\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:50:11.851Z\",\"completedAt\":\"2025-03-14T14:50:12.299Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\",\"type\":null}},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"ac9461e7-53e6-47c9-a87a-a4bde94c3e72\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Close the case\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"h\",\"recurrence\":50,\"triggersAt\":\"2025-03-14T18:55:37.073Z\",\"isRecurring\":true,\"occurrences\":[],\"offsetValue\":1,\"frequencyUnit\":\"h\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"frequencyValue\":4,\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"8e844903-26f0-4fc7-93a7-9fd95ff904ce\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Ensure Trust is Resolved\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:05:37.073Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Send Resolved TCE\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:00:37.073Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":5,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true}],\"requestId\":\"\",\"client\":\"icc-ui\"}"}
2025-03-14T17:56:11.287059+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974971287,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-deleted\"}}"}
2025-03-14T17:56:11.287074+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974971287,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-scheduled-activity-deleted\"}}"}
2025-03-14T17:56:11.287135+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741974971287,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:56:11.287230+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974971287,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T17:56:11.277Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":[{\"id\":\"2921c600-0e04-4a54-a283-99cda41c16b8\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"completed\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:37:09.979Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T16:10:49.835Z\",\"acknowledgedBy\":\"maeve.coleman@salesforce.com\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"f96bbb7f-3ec5-459c-8964-0ef37bb3457c\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:47:19.513Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"1a48e7c8-a422-48eb-bde1-a5efcd89cfdd\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"completed\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:47:11.819Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T16:10:53.324Z\",\"acknowledgedBy\":\"maeve.coleman@salesforce.com\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"10f810fd-14b7-481c-be23-97c6dd3bb460\",\"type\":\"PAGE\",\"active\":true,\"message\":\"This an auto page is for SR Exec:\\n\\n{{team}} is running a {{severity}} Incident on the following voice bridge: {{bridge}}\\n\\nSlack Channel - {{slackChannel}}\\nCurrent Status - {{status}}\\nGUS Case Number - {{case}} \",\"audience\":[{\"id\":\"PRJRDHQ\",\"name\":\"SR Exec\",\"status\":\"active\"}],\"completed\":true,\"conditions\":{\"all\":[{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"}]},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T15:17:11.827Z\",\"completedAt\":\"2025-03-14T15:17:12.232Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":30,\"additionalInfo\":{\"rule\":{\"name\":\"Escalate - SR Exec - Sev1 Incident\",\"type\":null}},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"095546ab-4496-4546-8838-90f20a97fb19\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Add & Update Swimlanes\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"h\",\"triggersAt\":\"2025-03-14T15:47:11.832Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":1,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Swimlane Reminder\",\"type\":null},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"24c9898f-0ce0-4cf8-b95c-4f73395e5e42\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Double check that 'Impacted Clouds' is properly set to Core 1P, Core Live on Falcon or Heroku so that Executives can be paged on time\",\"audience\":[],\"completed\":true,\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:50:11.838Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"acknowledged\":true,\"acknowledgedAt\":\"2025-03-14T16:12:39.680Z\",\"acknowledgedBy\":\"maeve.coleman@salesforce.com\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev0/1 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"dcdcc1de-c2ca-4517-9da7-d16f7d16644c\",\"type\":\"COMM\",\"active\":true,\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"audience\":[{\"id\":\"C05U9CBHX8D\",\"name\":\"tce-core-platform\"},\"sitereliability@salesforce.com\",\"techcustomerescalation@salesforce.com\",\"gsm@salesforce.com\"],\"completed\":true,\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:50:11.845Z\",\"completedAt\":\"2025-03-14T14:50:12.608Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\",\"type\":null}},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"067f10c4-62da-4a7a-9724-1dabfce98934\",\"type\":\"PAGE\",\"active\":true,\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\nPlease join the Voice Bridge and Slack Channel\",\"audience\":[{\"id\":\"PLSMU0R\",\"name\":\"CIC Comms - Trust Assistance\",\"status\":\"active\"}],\"completed\":true,\"conditions\":{\"all\":[{\"fact\":\"severity\",\"value\":\"Sev1\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"status\",\"value\":\"InProgress\",\"errors\":{},\"operator\":\"equal\"},{\"fact\":\"servicesImpacted\",\"value\":[\"Core 1P\",\"Foundations\",\"Core Live on Falcon\"],\"errors\":{},\"operator\":\"arrayContainsArray\"}]},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T14:50:11.851Z\",\"completedAt\":\"2025-03-14T14:50:12.299Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":3,\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\",\"type\":null}},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"ac9461e7-53e6-47c9-a87a-a4bde94c3e72\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Close the case\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"h\",\"recurrence\":50,\"triggersAt\":\"2025-03-14T18:55:37.073Z\",\"isRecurring\":true,\"occurrences\":[],\"offsetValue\":1,\"frequencyUnit\":\"h\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"frequencyValue\":4,\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"8e844903-26f0-4fc7-93a7-9fd95ff904ce\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Ensure Trust is Resolved\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:05:37.073Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},{\"id\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Send Resolved TCE\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:00:37.073Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":5,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true}],\"requestId\":\"\",\"client\":\"icc-ui\"}"}
2025-03-14T17:56:11.287231+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741974971287,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-scheduled-activity-deleted]"}
2025-03-14T17:56:11.287231+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741974971287,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-scheduled-activity-deleted]"}
2025-03-14T17:58:37.197700+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975117197,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:58:37.197825+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975117197,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='undefined'"}
2025-03-14T17:58:37.197846+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975117197,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:58:37.146Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"067f10c4-62da-4a7a-9724-1dabfce98934\",\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\nPlease join the Voice Bridge and Slack Channel\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\",\"type\":null}}},\"client\":\"icc-rest\"}"}
2025-03-14T17:58:37.197847+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975117197,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T17:58:37.197903+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975117197,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T17:58:37.198007+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975117197,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:58:37.198008+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975117197,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T17:58:37.146Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"067f10c4-62da-4a7a-9724-1dabfce98934\",\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\nPlease join the Voice Bridge and Slack Channel\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\",\"type\":null}}},\"client\":\"icc-rest\"}"}
2025-03-14T17:58:37.198008+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975117197,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [bullmq-job-completed]"}
2025-03-14T17:58:37.198040+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741975117197,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [bullmq-job-completed]"}
2025-03-14T17:58:37.198101+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975117198,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:58:37.198187+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975117198,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='undefined'"}
2025-03-14T17:58:37.198190+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975117198,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T17:58:37.146Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"dcdcc1de-c2ca-4517-9da7-d16f7d16644c\",\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\",\"type\":null}}},\"client\":\"icc-rest\"}"}
2025-03-14T17:58:37.198192+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975117198,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T17:58:37.198326+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975117198,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T17:58:37.198327+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975117198,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T17:58:37.198327+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975117198,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T17:58:37.146Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"dcdcc1de-c2ca-4517-9da7-d16f7d16644c\",\"message\":\"Team - {{team}}\\nCase - {{case}}\\nSeverity - {{severity}}\\nVoice Bridge - {{bridge}}\\nSlack Channel - {{slackChannel}}\\n\\nThis is an automated TCE . If you require or have any additional information related to resolution of this incident, please join the voice bridge or slack channel\",\"additionalInfo\":{\"rule\":{\"name\":\"CIC Sev1 Engagement\",\"type\":null}}},\"client\":\"icc-rest\"}"}
2025-03-14T17:58:37.198328+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975117198,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [bullmq-job-completed]"}
2025-03-14T17:58:37.198328+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741975117198,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [bullmq-job-completed]"}
2025-03-14T17:59:13.400528+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975153400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2856935424,\"uptime\":1794882.71,\"totalMem\":4018155520,\"loadavg\":[0.24,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23765590,\"nice\":13940,\"sys\":3464820,\"idle\":1761194620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23670520,\"nice\":13830,\"sys\":3478650,\"idle\":1761419050,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6103,\"sum\":59625}}}"}
2025-03-14T17:59:13.400628+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975153400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:00:13.400533+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975213400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2856157184,\"uptime\":1794942.71,\"totalMem\":4018155520,\"loadavg\":[0.08,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23766190,\"nice\":13940,\"sys\":3464890,\"idle\":1761253790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23671010,\"nice\":13830,\"sys\":3478740,\"idle\":1761478360,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6108,\"sum\":59613}}}"}
2025-03-14T18:00:13.400627+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975213400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:00:37.229342+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975237229,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:00:37.229442+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975237229,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='undefined'"}
2025-03-14T18:00:37.229484+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975237229,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:00:37.175Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"}},\"client\":\"icc-rest\"}"}
2025-03-14T18:00:37.229486+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975237229,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T18:00:37.229543+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975237229,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T18:00:37.229647+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975237229,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:00:37.229650+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975237229,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T18:00:37.175Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"}},\"client\":\"icc-rest\"}"}
2025-03-14T18:00:37.229680+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975237229,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [bullmq-job-completed]"}
2025-03-14T18:00:37.229681+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741975237229,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [bullmq-job-completed]"}
2025-03-14T18:00:37.301454+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975237301,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:00:37.301564+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975237301,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='undefined'"}
2025-03-14T18:00:37.301591+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975237301,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:00:37.249Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"reminderData\":{\"id\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Send Resolved TCE\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:00:37.073Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":5,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}}"}
2025-03-14T18:00:37.301594+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975237301,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T18:00:37.301632+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975237301,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T18:00:37.301693+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975237301,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:00:37.301729+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975237301,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T18:00:37.249Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"reminderData\":{\"id\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Send Resolved TCE\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:00:37.073Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":5,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}}"}
2025-03-14T18:00:37.301730+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975237301,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-reminder-triggered]"}
2025-03-14T18:00:37.301749+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975237301,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-reminder-triggered]: {\"createdAt\":\"2025-03-14T18:00:37.249Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\"},\"eventObj\":{\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"reminderId\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"message\":\"Send Resolved TCE\",\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"reminderData\":{\"id\":\"a27b33af-b211-4f8c-904c-ced92db97b72\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Send Resolved TCE\",\"audience\":[],\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T18:00:37.073Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":5,\"additionalInfo\":{\"rule\":{\"name\":\"Resolved Incident Reminders\",\"type\":null},\"status\":\"Resolved\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HTQWFF8T\"}}"}
2025-03-14T18:01:05.782842+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975265782,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.00909,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:01:05.782943+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975265782,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:01:05.943299+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975265943,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":160.23371,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:01:05.943403+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975265943,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:01:06.008692+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975266008,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":65.197695,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:01:06.008712+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975266008,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:01:29.186771+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975289186,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T18:01:29.187030+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975289186,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='undefined'"}
2025-03-14T18:01:29.187059+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975289187,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:01:29.177Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:57:22.445Z\"},\"eventObj\":{\"ok\":true,\"id\":\"eb73be9a-f75b-4f70-b59e-2887f0d1754f\",\"serviceId\":\"PE4JSXF\",\"serviceName\":\"GUS: STRIDE Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \",\"incidentSubject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"incidentDescription\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\"},\"requestId\":\"1fvhfr-qqtiub-rlim8i-3c6jv-1741975288861\",\"client\":\"icc-ui\"}"}
2025-03-14T18:01:29.187060+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975289187,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T18:01:29.187130+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975289187,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-request\"}}"}
2025-03-14T18:01:29.187227+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975289187,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:01:29.187286+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975289187,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T18:01:29.177Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:57:22.445Z\"},\"eventObj\":{\"ok\":true,\"id\":\"eb73be9a-f75b-4f70-b59e-2887f0d1754f\",\"serviceId\":\"PE4JSXF\",\"serviceName\":\"GUS: STRIDE Incident Escalation\",\"customMessage\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \",\"incidentSubject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"incidentDescription\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\"},\"requestId\":\"1fvhfr-qqtiub-rlim8i-3c6jv-1741975288861\",\"client\":\"icc-ui\"}"}
2025-03-14T18:01:29.187290+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975289187,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-page-request]"}
2025-03-14T18:01:29.187290+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741975289187,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-page-request]"}
2025-03-14T18:01:29.575736+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975289575,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T18:01:29.576129+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975289576,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='undefined'"}
2025-03-14T18:01:29.576231+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975289576,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:01:29.566Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:57:22.445Z\"},\"eventObj\":{\"id\":\"eb73be9a-f75b-4f70-b59e-2887f0d1754f\",\"serviceId\":\"PE4JSXF\",\"serviceName\":\"GUS: STRIDE Incident Escalation\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\",\"responderName\":\"Sparsh Prasad\",\"responderId\":\"PFWCZP4\",\"responderLink\":\"https://salesforce.pagerduty.com/users/PFWCZP4\",\"incidentNumber\":\"14012137\",\"incidentTitle\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"incidentDetails\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q12KEUK5ZJI1LD\",\"success\":true,\"pageTimestamp\":\"2025-03-14T18:01:29.472Z\",\"pdData\":{\"incident\":{\"incident_number\":14012137,\"title\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"created_at\":\"2025-03-14T18:01:29Z\",\"updated_at\":\"2025-03-14T18:01:29Z\",\"status\":\"triggered\",\"incident_key\":\"e819bbc3f3884816936aa558994be707\",\"service\":{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"},\"assignments\":[{\"at\":\"2025-03-14T18:01:29Z\",\"assignee\":{\"id\":\"PFWCZP4\",\"type\":\"user_reference\",\"summary\":\"Sparsh Prasad\",\"self\":\"https://api.pagerduty.com/users/PFWCZP4\",\"html_url\":\"https://salesforce.pagerduty.com/users/PFWCZP4\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T18:01:29Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"RN953CA1R1A0EP8CTPORHS2JTU\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/RN953CA1R1A0EP8CTPORHS2JTU\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q12KEUK5ZJI1LD/log_entries/RN953CA1R1A0EP8CTPORHS2JTU\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"P1TWAQ6\",\"type\":\"escalation_policy_reference\",\"summary\":\"GUS: STRIDE Incident EP\",\"self\":\"https://api.pagerduty.com/escalation_policies/P1TWAQ6\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/P1TWAQ6\"},\"teams\":[{\"id\":\"PFR7CX0\",\"type\":\"team_reference\",\"summary\":\"GUS: STRIDE\",\"self\":\"https://api.pagerduty.com/teams/PFR7CX0\",\"html_url\":\"https://salesforce.pagerduty.com/teams/PFR7CX0\"}],\"impacted_services\":[{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T18:11:29Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q12KEUK5ZJI1LD\",\"type\":\"incident\",\"summary\":\"[#14012137] Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"self\":\"https://api.pagerduty.com/incidents/Q12KEUK5ZJI1LD\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q12KEUK5ZJI1LD\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \"}}},\"responderEmail\":\"sparsh.prasad@salesforce.com\"}}"}
2025-03-14T18:01:29.576253+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975289576,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"}
2025-03-14T18:01:29.576305+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975289576,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"}
2025-03-14T18:01:29.576408+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975289576,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:01:29.576514+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975289576,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T18:01:29.566Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:57:22.445Z\"},\"eventObj\":{\"id\":\"eb73be9a-f75b-4f70-b59e-2887f0d1754f\",\"serviceId\":\"PE4JSXF\",\"serviceName\":\"GUS: STRIDE Incident Escalation\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\",\"responderName\":\"Sparsh Prasad\",\"responderId\":\"PFWCZP4\",\"responderLink\":\"https://salesforce.pagerduty.com/users/PFWCZP4\",\"incidentNumber\":\"14012137\",\"incidentTitle\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"incidentDetails\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q12KEUK5ZJI1LD\",\"success\":true,\"pageTimestamp\":\"2025-03-14T18:01:29.472Z\",\"pdData\":{\"incident\":{\"incident_number\":14012137,\"title\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"created_at\":\"2025-03-14T18:01:29Z\",\"updated_at\":\"2025-03-14T18:01:29Z\",\"status\":\"triggered\",\"incident_key\":\"e819bbc3f3884816936aa558994be707\",\"service\":{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"},\"assignments\":[{\"at\":\"2025-03-14T18:01:29Z\",\"assignee\":{\"id\":\"PFWCZP4\",\"type\":\"user_reference\",\"summary\":\"Sparsh Prasad\",\"self\":\"https://api.pagerduty.com/users/PFWCZP4\",\"html_url\":\"https://salesforce.pagerduty.com/users/PFWCZP4\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T18:01:29Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"RN953CA1R1A0EP8CTPORHS2JTU\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/RN953CA1R1A0EP8CTPORHS2JTU\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q12KEUK5ZJI1LD/log_entries/RN953CA1R1A0EP8CTPORHS2JTU\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"P1TWAQ6\",\"type\":\"escalation_policy_reference\",\"summary\":\"GUS: STRIDE Incident EP\",\"self\":\"https://api.pagerduty.com/escalation_policies/P1TWAQ6\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/P1TWAQ6\"},\"teams\":[{\"id\":\"PFR7CX0\",\"type\":\"team_reference\",\"summary\":\"GUS: STRIDE\",\"self\":\"https://api.pagerduty.com/teams/PFR7CX0\",\"html_url\":\"https://salesforce.pagerduty.com/teams/PFR7CX0\"}],\"impacted_services\":[{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T18:11:29Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PE4JSXF\",\"type\":\"service_reference\",\"summary\":\"GUS: STRIDE Incident Escalation\",\"self\":\"https://api.pagerduty.com/services/PE4JSXF\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PE4JSXF\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q12KEUK5ZJI1LD\",\"type\":\"incident\",\"summary\":\"[#14012137] Incident: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"self\":\"https://api.pagerduty.com/incidents/Q12KEUK5ZJI1LD\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q12KEUK5ZJI1LD\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: AAG Incident Response\\nSubject: GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\nSeverity: Sev2\\nSlack Channel: #icc-73029614\\nBridge URL: https://meet.google.com/owh-inkc-coi\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\\nAdditional Details: \"}}},\"responderEmail\":\"sparsh.prasad@salesforce.com\"}}"}
2025-03-14T18:01:29.576515+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975289576,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-page-response]"}
2025-03-14T18:01:29.576515+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741975289576,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-page-response]"}
2025-03-14T18:01:29.604645+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975289604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T18:01:29.604776+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975289604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='undefined'"}
2025-03-14T18:01:29.604799+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975289604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:01:29.596Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:57:22.445Z\"},\"eventObj\":{\"users\":[\"U02RUKY5S3A\"]}}"}
2025-03-14T18:01:29.604800+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975289604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"}
2025-03-14T18:01:29.604863+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975289604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"}
2025-03-14T18:01:29.604899+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975289604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:01:29.604959+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975289604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T18:01:29.596Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:57:22.445Z\"},\"eventObj\":{\"users\":[\"U02RUKY5S3A\"]}}"}
2025-03-14T18:01:29.604960+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975289604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-slack-channel-invite-users]"}
2025-03-14T18:01:29.604964+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975289604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident invite notification for [icc-slack-channel-invite-users]: {\"createdAt\":\"2025-03-14T18:01:29.596Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:57:22.445Z\"},\"eventObj\":{\"users\":[\"U02RUKY5S3A\"]}}"}
2025-03-14T18:01:29.604983+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975289604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Could not invite incident commander from event"}
2025-03-14T18:01:29.604984+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975289604,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Inviting Slack users"}
2025-03-14T18:03:22.190391+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975402190,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T18:03:22.190533+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975402190,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T18:03:22.190581+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975402190,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:03:21.777Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tto1PYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T18:03:21.777Z\",\"recordId\":\"500EE00001Tto1PYAR\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"caseNumber\":\"73029614\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"}
2025-03-14T18:03:22.190586+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975402190,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T18:03:22.190636+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975402190,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T18:03:22.190742+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975402190,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:03:22.190744+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975402190,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T18:03:21.777Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tto1PYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T18:03:21.777Z\",\"recordId\":\"500EE00001Tto1PYAR\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"caseNumber\":\"73029614\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"}
2025-03-14T18:03:22.190744+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975402190,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T18:03:22.190773+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975402190,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T18:03:21.777Z\",\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tto1PYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T18:03:21.777Z\",\"recordId\":\"500EE00001Tto1PYAR\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"caseNumber\":\"73029614\"},\"changes\":{\"lastExportStatus\":[null,\"success\"]}}"}
2025-03-14T18:05:13.400566+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975513400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2865508352,\"uptime\":1795242.71,\"totalMem\":4018155520,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23768940,\"nice\":13940,\"sys\":3465330,\"idle\":1761549690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23673390,\"nice\":13830,\"sys\":3479120,\"idle\":1761774430,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6118,\"sum\":59612}}}"}
2025-03-14T18:05:13.400681+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975513400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:06:13.400564+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975573400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2860998656,\"uptime\":1795302.71,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23769310,\"nice\":13940,\"sys\":3465390,\"idle\":1761608900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23673990,\"nice\":13830,\"sys\":3479180,\"idle\":1761833610,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6118,\"sum\":59605}}}"}
2025-03-14T18:06:13.400702+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975573400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:06:29.032470+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975589032,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T18:06:29.032970+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975589032,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='undefined'"}
2025-03-14T18:06:29.033101+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975589032,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:06:29.023Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]},\"internalCommsId\":\"f94b9c07-8434-41e6-8529-57b392648b38\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"heps2b-9yc7wo-us843t-p1f3s-1741975588174\",\"client\":\"icc-ui\"}"}
2025-03-14T18:06:29.033108+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975589033,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T18:06:29.033125+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975589033,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T18:06:29.033241+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975589033,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:06:29.033773+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975589033,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T18:06:29.023Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray 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user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]},\"internalCommsId\":\"f94b9c07-8434-41e6-8529-57b392648b38\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"heps2b-9yc7wo-us843t-p1f3s-1741975588174\",\"client\":\"icc-ui\"}"}
2025-03-14T18:06:29.033777+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975589033,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-request]"}
2025-03-14T18:06:29.033878+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975589033,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-internal-comms-request]: {\"createdAt\":\"2025-03-14T18:06:29.023Z\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray 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user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]},\"internalCommsId\":\"f94b9c07-8434-41e6-8529-57b392648b38\",\"allInternalCommsReport\":[{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"heps2b-9yc7wo-us843t-p1f3s-1741975588174\",\"client\":\"icc-ui\"}"}
2025-03-14T18:06:29.233514+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975589233,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posting comm to external slack channel C0449P2SUFL - comm: {\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]}"}
2025-03-14T18:07:36.500201+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975656500,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.0089,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:07:36.500315+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975656500,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:07:36.669671+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741975656669,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":169.156694,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:07:36.669714+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741975656669,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:14:05.709373+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741976045709,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008622,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:14:05.709428+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741976045709,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:14:05.881989+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741976045881,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":172.457202,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:14:05.882059+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741976045882,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:17:13.400603+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741976233400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852499456,\"uptime\":1795962.71,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23776230,\"nice\":13940,\"sys\":3466290,\"idle\":1762259140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23679640,\"nice\":13830,\"sys\":3480120,\"idle\":1762484340,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6106,\"sum\":59610}}}"}
2025-03-14T18:17:13.400667+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741976233400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:21:13.404568+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741976473404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850516992,\"uptime\":1796202.71,\"totalMem\":4018155520,\"loadavg\":[0.03,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23777840,\"nice\":13940,\"sys\":3466630,\"idle\":1762495810,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23681270,\"nice\":13830,\"sys\":3480460,\"idle\":1762721140,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6115,\"sum\":59605}}}"}
2025-03-14T18:21:13.404648+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741976473404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:22:13.404549+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741976533404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850390016,\"uptime\":1796262.71,\"totalMem\":4018155520,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23778200,\"nice\":13940,\"sys\":3466720,\"idle\":1762555040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23681690,\"nice\":13830,\"sys\":3480520,\"idle\":1762780290,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6103,\"sum\":59611}}}"}
2025-03-14T18:22:13.404683+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741976533404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:23:13.404609+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741976593404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850332672,\"uptime\":1796322.71,\"totalMem\":4018155520,\"loadavg\":[0.07,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23778690,\"nice\":13940,\"sys\":3466830,\"idle\":1762614260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23682330,\"nice\":13830,\"sys\":3480610,\"idle\":1762839420,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6103,\"sum\":59610}}}"}
2025-03-14T18:23:13.404670+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741976593404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:24:13.404564+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741976653404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850279424,\"uptime\":1796382.71,\"totalMem\":4018155520,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23779250,\"nice\":13940,\"sys\":3466890,\"idle\":1762673460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23682990,\"nice\":13830,\"sys\":3480670,\"idle\":1762898630,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6102,\"sum\":59615}}}"}
2025-03-14T18:24:13.404681+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741976653404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:26:13.404575+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741976773404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2849525760,\"uptime\":1796502.71,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23780280,\"nice\":13940,\"sys\":3467060,\"idle\":1762791840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23683960,\"nice\":13830,\"sys\":3480840,\"idle\":1763016910,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6099,\"sum\":59616}}}"}
2025-03-14T18:26:13.404653+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741976773404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:35:13.404578+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977313404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846253056,\"uptime\":1797042.71,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23785320,\"nice\":13940,\"sys\":3467770,\"idle\":1763324120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23688480,\"nice\":13830,\"sys\":3481580,\"idle\":1763549480,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6102,\"sum\":59614}}}"}
2025-03-14T18:35:13.404659+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977313404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:36:13.404583+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977373404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846126080,\"uptime\":1797102.71,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23785770,\"nice\":13940,\"sys\":3467830,\"idle\":1763383290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23688840,\"nice\":13830,\"sys\":3481650,\"idle\":1763608690,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6102,\"sum\":59618}}}"}
2025-03-14T18:36:13.404659+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977373404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:40:54.308943+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977654308,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.018466,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:40:54.308964+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977654308,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:40:54.487163+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977654487,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":178.042188,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:40:54.487188+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977654487,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:40:54.967683+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977654967,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":370.606034,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:40:54.967807+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977654967,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:42:13.404554+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977733404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847485952,\"uptime\":1797462.71,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23788850,\"nice\":13940,\"sys\":3468390,\"idle\":1763737990,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23691700,\"nice\":13830,\"sys\":3482200,\"idle\":1763963450,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6110,\"sum\":59602}}}"}
2025-03-14T18:42:13.404682+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977733404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:45:55.106389+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977955106,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.055664,\"method\":\"BoltView.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:45:55.106487+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977955106,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:45:55.281472+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977955281,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":174.817181,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:45:55.281552+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977955281,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:45:55.282562+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977955282,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"IncidentsApi::createIncident, {\"incidentToCreate\":{\"channels\":[\"CT6U3FZ17\"],\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe://pki.sfdc.net/v1/service=ingressgateway/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http://sfdc.co/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https://git.soma.salesforce.com/services/sfdc-bazel/blob/main/projects/services/ast/astciservice/src/main/java/com/salesforce/ast/cert/MTLSIdentityExtractor.java#L36\",\"invitees\":[\"WJH7Y437A\",\"WFSU4RPK6\",\"U02TV6Y55LJ\",\"W012H8JMZ4H\",\"U04E29LRM6W\",\"WB39V8J3G\",\"WARC8Q3GA\",\"U064K733PN0\"],\"severity\":\"Sev1\",\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"teamExternalId\":\"a00EE00000c325vYAA\",\"origin\":\"CustomerInternal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CT6U3FZ17/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"]}}"}
2025-03-14T18:46:05.629702+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977965629,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":142.082586,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:46:05.629802+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977965629,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:46:08.055108+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977968055,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":134.81891,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:46:08.055227+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977968055,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:46:16.041893+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977976041,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008403,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:46:16.042007+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977976041,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:46:16.147865+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741977976147,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0,\"method\":\"C08HLMRV19U\",\"path\":\"U02Q288NF7W\",\"statusCode\":1}}"}
2025-03-14T18:46:16.147866+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741977976147,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:47:22.865565+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978042865,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008764,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:47:22.865606+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978042865,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:47:23.005307+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978043005,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":139.555516,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:47:23.005355+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978043005,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:47:23.062777+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978043062,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":57.315421,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:47:23.062842+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978043062,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:49:13.408546+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978153408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848641024,\"uptime\":1797882.72,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23793410,\"nice\":13940,\"sys\":3468930,\"idle\":1764152190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23696710,\"nice\":13830,\"sys\":3482730,\"idle\":1764377520,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6135,\"sum\":59587}}}"}
2025-03-14T18:49:13.408651+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978153408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:50:03.451845+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978203451,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:50:03.451921+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978203451,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-folder-created' for consumer group='undefined'"}
2025-03-14T18:50:03.451923+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978203451,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:50:02.822Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1QJ5Xas7iKmIZuCbXQZ5t5OiTYmJxkm01\"}}"}
2025-03-14T18:50:03.451926+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978203451,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"}
2025-03-14T18:50:03.452002+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978203451,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"}
2025-03-14T18:50:03.452085+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978203452,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:50:03.452094+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978203452,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T18:50:02.822Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1QJ5Xas7iKmIZuCbXQZ5t5OiTYmJxkm01\"}}"}
2025-03-14T18:50:03.452097+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978203452,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-bridge-folder-created]"}
2025-03-14T18:50:03.452098+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741978203452,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-bridge-folder-created]"}
2025-03-14T18:50:04.951951+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978204951,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:50:04.952029+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978204951,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-folder-created' for consumer group='undefined'"}
2025-03-14T18:50:04.952082+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978204952,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T18:50:04.503Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1QJ5Xas7iKmIZuCbXQZ5t5OiTYmJxkm01\"}}"}
2025-03-14T18:50:04.952090+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978204952,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"}
2025-03-14T18:50:04.952171+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978204952,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-folder-created\"}}"}
2025-03-14T18:50:04.952268+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978204952,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:50:04.952269+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978204952,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T18:50:04.503Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"NA\",\"name\":\"NA\"}},\"eventObj\":{\"folderId\":\"1QJ5Xas7iKmIZuCbXQZ5t5OiTYmJxkm01\"}}"}
2025-03-14T18:50:04.952272+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978204952,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-bridge-folder-created]"}
2025-03-14T18:50:04.952272+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741978204952,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-bridge-folder-created]"}
2025-03-14T18:52:58.643922+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978378643,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008872,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:52:58.643973+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978378643,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:52:58.842015+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978378841,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":197.885109,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:52:58.842073+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978378842,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:52:59.213408+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978379213,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":300.402841,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:52:59.213439+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978379213,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:53:39.856806+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978419856,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008944,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:53:39.856850+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978419856,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:53:40.014046+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978420013,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":157.05559,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:53:40.014071+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978420014,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:53:40.087452+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978420087,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":73.249497,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:53:40.087475+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978420087,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:54:13.408749+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978453408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847883264,\"uptime\":1798182.72,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23795250,\"nice\":13940,\"sys\":3469390,\"idle\":1764448030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23699080,\"nice\":13830,\"sys\":3483190,\"idle\":1764673350,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6130,\"sum\":59591}}}"}
2025-03-14T18:54:13.408752+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978453408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:55:01.217069+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978501216,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008474,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:55:01.217115+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978501217,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:55:01.434925+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978501434,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":217.240891,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:55:01.434927+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978501434,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:55:01.494407+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978501494,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":59.64851,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:55:01.494540+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978501494,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:55:01.685797+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978501685,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":191.032226,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:55:01.685836+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978501685,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:55:13.408555+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978513408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847412224,\"uptime\":1798242.72,\"totalMem\":4018155520,\"loadavg\":[0.07,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23795840,\"nice\":13940,\"sys\":3469470,\"idle\":1764507090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23699380,\"nice\":13830,\"sys\":3483310,\"idle\":1764732520,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6144,\"sum\":59591}}}"}
2025-03-14T18:55:13.408670+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978513408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:55:27.859168+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978527859,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":19.410347,\"method\":\"configVarsMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:55:27.859226+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978527859,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:55:27.859331+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978527859,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.029506,\"method\":\"userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:55:27.859359+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978527859,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:55:27.863030+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978527861,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":19.072781,\"method\":\"configVarsMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:55:27.863034+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978527861,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:55:27.863073+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978527862,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.014503,\"method\":\"userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:55:27.863140+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978527863,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:55:27.993823+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978527993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":130.577141,\"method\":\"authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:55:27.993846+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978527993,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T18:55:28.001026+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978528000,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":140.838226,\"method\":\"authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T18:55:28.001027+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978528000,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:03:03.709982+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741978983709,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":445.024757,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:03:03.710085+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741978983710,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:09:13.408573+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979353408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2842898432,\"uptime\":1799082.72,\"totalMem\":4018155520,\"loadavg\":[0.04,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23804840,\"nice\":13940,\"sys\":3470720,\"idle\":1765335420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23707350,\"nice\":13830,\"sys\":3484530,\"idle\":1765561130,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6104,\"sum\":59607}}}"}
2025-03-14T19:09:13.408660+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979353408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:11:08.399240+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979468399,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.012126,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:11:08.399321+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979468399,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:11:08.577935+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979468577,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":178.513239,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:11:08.577993+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979468577,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:15:54.211708+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979754211,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":284.459077,\"method\":\"AppHomeOpenedEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:15:54.211844+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979754211,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:15:59.783639+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979759783,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008868,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:15:59.783757+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979759783,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:15:59.940321+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979759940,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":156.421032,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:15:59.940426+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979759940,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:15:59.948448+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":50,"time":1741979680740,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"[RestApiHelper.request] Request failed with status code 404"}
2025-03-14T19:15:59.948449+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":50,"time":1741979759948,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"[RestApiHelper.request] Request failed with status code 404"}
2025-03-14T19:15:59.949098+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979759949,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0,\"method\":\"C01RXMDJV5J\",\"path\":\"U02Q288NF7W\",\"statusCode\":1}}"}
2025-03-14T19:15:59.949130+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979759949,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:16:13.408574+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741979773408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850439168,\"uptime\":1799502.72,\"totalMem\":4018155520,\"loadavg\":[0.16,0.12,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23808460,\"nice\":13940,\"sys\":3471400,\"idle\":1765749180,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23712110,\"nice\":13830,\"sys\":3485170,\"idle\":1765974900,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6156,\"sum\":59591}}}"}
2025-03-14T19:16:13.408626+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741979773408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:21:13.408562+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980073408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847936512,\"uptime\":1799802.72,\"totalMem\":4018155520,\"loadavg\":[0.02,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23811030,\"nice\":13940,\"sys\":3471790,\"idle\":1766045080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23714760,\"nice\":13830,\"sys\":3485600,\"idle\":1766270700,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6106,\"sum\":59611}}}"}
2025-03-14T19:21:13.408707+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980073408,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:22:15.334511+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980135334,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":39.756173,\"method\":\"configVarsMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:22:15.334648+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980135334,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:22:15.334733+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980135334,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.02982,\"method\":\"userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:22:15.334764+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980135334,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:22:15.484567+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980135484,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":149.659834,\"method\":\"authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:22:15.484573+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980135484,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:22:15.568691+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980135568,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":83.985728,\"method\":\"incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:22:15.568696+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980135568,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:22:15.569378+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980135569,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"IncidentsApi::resolveIncident, {\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"resolveIncidentData\":{\"category\":\"Application\",\"rootCause\":\"Unknown\",\"origin\":\"CustomerInternal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"servicesImpacted\":[\"Core 1P\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"usdResources\":[]}}"}
2025-03-14T19:25:13.412541+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980313412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848612352,\"uptime\":1800042.72,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23813060,\"nice\":13940,\"sys\":3472120,\"idle\":1766281780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23716730,\"nice\":13830,\"sys\":3485960,\"idle\":1766507400,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6100,\"sum\":59611}}}"}
2025-03-14T19:25:13.412690+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980313412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:26:11.504600+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980371504,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":15.929148,\"method\":\"configVarsMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:26:11.504642+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980371504,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:26:11.504788+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980371504,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.042056,\"method\":\"userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:26:11.504867+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980371504,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:26:11.629199+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980371629,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":124.189436,\"method\":\"authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:26:11.629266+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980371629,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:31:13.412577+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980673412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844147712,\"uptime\":1800402.72,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23816240,\"nice\":13940,\"sys\":3472560,\"idle\":1766636430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23719450,\"nice\":13830,\"sys\":3486450,\"idle\":1766862300,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6104,\"sum\":59608}}}"}
2025-03-14T19:31:13.412728+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980673412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:32:13.412581+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980733412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2844545024,\"uptime\":1800462.72,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23816710,\"nice\":13940,\"sys\":3472660,\"idle\":1766695650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23719860,\"nice\":13830,\"sys\":3486520,\"idle\":1766921420,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6102,\"sum\":59607}}}"}
2025-03-14T19:32:13.412728+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980733412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:32:56.276088+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980776275,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.015349,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:32:56.276200+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980776276,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:32:56.417652+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980776417,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":141.354143,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:32:56.417711+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980776417,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:32:56.467220+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980776467,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":49.406422,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:32:56.467323+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980776467,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:35:13.412563+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741980913412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848153600,\"uptime\":1800642.72,\"totalMem\":4018155520,\"loadavg\":[0.03,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23817930,\"nice\":13940,\"sys\":3472890,\"idle\":1766873200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23721250,\"nice\":13830,\"sys\":3486750,\"idle\":1767098910,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6099,\"sum\":59613}}}"}
2025-03-14T19:35:13.412691+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741980913412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:40:49.471587+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981249471,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008535,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:40:49.471705+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981249471,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:40:49.640169+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981249640,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":168.351931,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:40:49.640236+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981249640,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:40:49.698950+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981249698,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":58.591964,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:40:49.699030+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981249698,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:41:13.412573+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981273412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848796672,\"uptime\":1801002.72,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23821450,\"nice\":13940,\"sys\":3473460,\"idle\":1767228030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23724740,\"nice\":13830,\"sys\":3487300,\"idle\":1767453550,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6123,\"sum\":59598}}}"}
2025-03-14T19:41:13.412709+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981273412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:43:13.412550+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981393412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2849431552,\"uptime\":1801122.72,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23822470,\"nice\":13940,\"sys\":3473640,\"idle\":1767346410,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23725800,\"nice\":13830,\"sys\":3487440,\"idle\":1767571910,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6103,\"sum\":59606}}}"}
2025-03-14T19:43:13.412707+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981393412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:44:13.412543+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981453412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2849394688,\"uptime\":1801182.72,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23822900,\"nice\":13940,\"sys\":3473740,\"idle\":1767405680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23726220,\"nice\":13830,\"sys\":3487530,\"idle\":1767631040,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6100,\"sum\":59609}}}"}
2025-03-14T19:44:13.412658+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981453412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:46:13.412568+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981573412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2854883328,\"uptime\":1801302.72,\"totalMem\":4018155520,\"loadavg\":[0.04,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23823930,\"nice\":13940,\"sys\":3473880,\"idle\":1767523950,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23727500,\"nice\":13830,\"sys\":3487680,\"idle\":1767749400,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6124,\"sum\":59595}}}"}
2025-03-14T19:46:13.412697+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981573412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:47:13.412584+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981633412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2854871040,\"uptime\":1801362.72,\"totalMem\":4018155520,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23824370,\"nice\":13940,\"sys\":3473950,\"idle\":1767583080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23727870,\"nice\":13830,\"sys\":3487790,\"idle\":1767808660,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6104,\"sum\":59606}}}"}
2025-03-14T19:47:13.412716+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981633412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:49:13.412604+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741981753412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2860859392,\"uptime\":1801482.72,\"totalMem\":4018155520,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23825190,\"nice\":13940,\"sys\":3474100,\"idle\":1767701420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23728670,\"nice\":13830,\"sys\":3487950,\"idle\":1767927120,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6104,\"sum\":59605}}}"}
2025-03-14T19:49:13.412749+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741981753412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:55:14.324807+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982114324,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":371.582236,\"method\":\"AppHomeOpenedEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T19:55:14.324909+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982114324,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:57:06.747762+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982226747,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:57:06.748162+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982226748,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='undefined'"}
2025-03-14T19:57:06.748232+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226748,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:57:06.732Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"dz58wm-wmnml7-17syab-9krpa8-1741982225959\",\"client\":\"icc-ui\"}"}
2025-03-14T19:57:06.748272+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226748,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T19:57:06.748353+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226748,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T19:57:06.749159+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982226748,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:57:06.749167+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226748,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T19:57:06.732Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"dz58wm-wmnml7-17syab-9krpa8-1741982225959\",\"client\":\"icc-ui\"}"}
2025-03-14T19:57:06.749168+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226748,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-deleted]"}
2025-03-14T19:57:06.749168+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741982226748,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-deleted]"}
2025-03-14T19:57:06.766641+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982226766,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:57:06.766979+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982226766,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='undefined'"}
2025-03-14T19:57:06.767071+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226766,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:57:06.757Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":[],\"requestId\":\"dz58wm-wmnml7-17syab-9krpa8-1741982225959\",\"client\":\"icc-ui\"}"}
2025-03-14T19:57:06.767072+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226767,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T19:57:06.767109+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226767,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T19:57:06.767295+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982226767,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:57:06.767303+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226767,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T19:57:06.757Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":[],\"requestId\":\"dz58wm-wmnml7-17syab-9krpa8-1741982225959\",\"client\":\"icc-ui\"}"}
2025-03-14T19:57:06.767303+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226767,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-created]"}
2025-03-14T19:57:06.767304+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741982226767,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-created]"}
2025-03-14T19:57:06.821486+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982226821,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:57:06.821607+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982226821,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='undefined'"}
2025-03-14T19:57:06.821609+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226821,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:57:06.767Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}"}
2025-03-14T19:57:06.821634+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226821,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T19:57:06.821634+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226821,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T19:57:06.821717+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982226821,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:57:06.821768+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226821,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T19:57:06.767Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}"}
2025-03-14T19:57:06.821769+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226821,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-response]"}
2025-03-14T19:57:06.821769+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741982226821,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-response]"}
2025-03-14T19:57:06.975874+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982226975,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:57:06.976081+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982226976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='undefined'"}
2025-03-14T19:57:06.976113+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:57:06.790Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T17:57:03.409Z\",\"2025-03-14T17:50:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\"],\"impactStartTime\":[\"2025-03-14T17:57:03.409Z\",\"2025-03-14T13:42:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T13:56:00.000Z\"],\"category\":[\"\",\"Capacity\"],\"rootCause\":[\"\",\"AWS\"]},\"requestId\":\"dz58wm-wmnml7-17syab-9krpa8-1741982225959\",\"client\":\"icc-ui\"}"}
2025-03-14T19:57:06.976148+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"}
2025-03-14T19:57:06.976179+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"}
2025-03-14T19:57:06.976256+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982226976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:57:06.978226+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T19:57:06.790Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T17:57:03.409Z\",\"2025-03-14T17:50:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\"],\"impactStartTime\":[\"2025-03-14T17:57:03.409Z\",\"2025-03-14T13:42:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T13:56:00.000Z\"],\"category\":[\"\",\"Capacity\"],\"rootCause\":[\"\",\"AWS\"]},\"requestId\":\"dz58wm-wmnml7-17syab-9krpa8-1741982225959\",\"client\":\"icc-ui\"}"}
2025-03-14T19:57:06.978227+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-resolved]"}
2025-03-14T19:57:06.978234+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982226976,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident resolved notification for [icc-incident-resolved]: {\"createdAt\":\"2025-03-14T19:57:06.790Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T17:57:03.409Z\",\"2025-03-14T17:50:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\"],\"impactStartTime\":[\"2025-03-14T17:57:03.409Z\",\"2025-03-14T13:42:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T13:56:00.000Z\"],\"category\":[\"\",\"Capacity\"],\"rootCause\":[\"\",\"AWS\"]},\"requestId\":\"dz58wm-wmnml7-17syab-9krpa8-1741982225959\",\"client\":\"icc-ui\"}"}
2025-03-14T19:57:12.405845+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982232405,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:57:12.406008+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982232405,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T19:57:12.406009+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982232405,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T19:57:12.349Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tto1PYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T19:57:12.349Z\",\"recordId\":\"500EE00001Tto1PYAR\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"caseNumber\":\"73029614\"},\"changes\":{}}"}
2025-03-14T19:57:12.406045+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982232405,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T19:57:12.406097+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982232406,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T19:57:12.406204+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982232406,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T19:57:12.406204+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982232406,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T19:57:12.349Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tto1PYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T19:57:12.349Z\",\"recordId\":\"500EE00001Tto1PYAR\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"caseNumber\":\"73029614\"},\"changes\":{}}"}
2025-03-14T19:57:12.406271+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982232406,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T19:57:12.406271+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982232406,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T19:57:12.349Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"\"},\"caseRecordId\":\"500EE00001Tto1PYAR\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T19:57:12.349Z\",\"recordId\":\"500EE00001Tto1PYAR\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"caseNumber\":\"73029614\"},\"changes\":{}}"}
2025-03-14T20:01:13.412544+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982473412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2879246336,\"uptime\":1802202.72,\"totalMem\":4018155520,\"loadavg\":[0,0.07,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23854450,\"nice\":13940,\"sys\":3475790,\"idle\":1768387540,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23760550,\"nice\":13830,\"sys\":3490410,\"idle\":1768610990,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6103,\"sum\":59606}}}"}
2025-03-14T20:01:13.412676+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982473412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:02:13.412584+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982533412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2885541888,\"uptime\":1802262.72,\"totalMem\":4018155520,\"loadavg\":[0,0.05,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23855000,\"nice\":13940,\"sys\":3475840,\"idle\":1768446720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23761080,\"nice\":13830,\"sys\":3490480,\"idle\":1768670130,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6105,\"sum\":59607}}}"}
2025-03-14T20:02:13.412682+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982533412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:05:34.189906+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982734189,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T20:05:34.190671+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982734190,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='undefined'"}
2025-03-14T20:05:34.190825+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734190,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:05:34.177Z\",\"user\":{\"id\":\"6d78dc06-d5ac-4adf-896b-88f3e3413766\",\"email\":\"j.ryan@salesforce.com\",\"active\":true,\"name\":\"Joseph Ryan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000GlH7RYAV\",\"slackUserId\":\"U05HBJ1NXNZ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-11T14:06:52.015Z\",\"modifiedAt\":\"2023-08-11T14:06:52.015Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":4,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U05HBJ1NXNZ\",\"sentBy\":\"Joseph Ryan\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"duration\":\"14 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":\"At 17:50 UTC, GovCloudSR was informed by AAG operators that an f-zero-HighDurations alert had triggered, impacting the STRIDE service. A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:42 UTC and was resolved shortly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. This will be the final TCE.\",\"sentAt\":\"2025-03-14T20:05:33.800Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]},\"internalCommsId\":\"560f68f3-c2d5-4027-9071-ca667ecf04b3\",\"allInternalCommsReport\":[{\"sequenceNumber\":4,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U05HBJ1NXNZ\",\"sentBy\":\"Joseph Ryan\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"duration\":\"14 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":\"At 17:50 UTC, GovCloudSR was informed by AAG operators that an f-zero-HighDurations alert had triggered, impacting the STRIDE service. A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:4
2025-03-14T20:05:34.190825+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] 2 UTC and was resolved shortly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. This will be the final TCE.\",\"sentAt\":\"2025-03-14T20:05:33.800Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"35 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\",\"actions\":\"We are running few Argus queries to further understand the issue.\"},\"sentAt\":\"2025-03-14T18:32:32.547Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"lc27uy-sy76rv-n9qteh-3m039ki-1741982733650\",\"client\":\"icc-ui\"}"}
2025-03-14T20:05:34.190847+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734190,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T20:05:34.190905+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734190,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-request\"}}"}
2025-03-14T20:05:34.190995+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982734190,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:05:34.191149+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734191,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T20:05:34.177Z\",\"user\":{\"id\":\"6d78dc06-d5ac-4adf-896b-88f3e3413766\",\"email\":\"j.ryan@salesforce.com\",\"active\":true,\"name\":\"Joseph Ryan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000GlH7RYAV\",\"slackUserId\":\"U05HBJ1NXNZ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-11T14:06:52.015Z\",\"modifiedAt\":\"2023-08-11T14:06:52.015Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":4,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U05HBJ1NXNZ\",\"sentBy\":\"Joseph Ryan\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"duration\":\"14 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":\"At 17:50 UTC, GovCloudSR was informed by AAG operators that an f-zero-HighDurations alert had triggered, impacting the STRIDE service. A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:42 UTC and was resolved shortly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. This will be the final TCE.\",\"sentAt\":\"2025-03-14T20:05:33.800Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]},\"internalCommsId\":\"560f68f3-c2d5-4027-9071-ca667ecf04b3\",\"allInternalCommsReport\":[{\"sequenceNumber\":4,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U05HBJ1NXNZ\",\"sentBy\":\"Joseph Ryan\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"duration\":\"14 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":\"At 17:50 UTC, GovCloudSR was informed by AAG operators that an f-zero-HighDurations alert had triggered, impacting the STRIDE service. A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:42 UTC and was resolved short
2025-03-14T20:05:34.191149+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] ly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. This will be the final TCE.\",\"sentAt\":\"2025-03-14T20:05:33.800Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"35 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\",\"actions\":\"We are running few Argus queries to further understand the issue.\"},\"sentAt\":\"2025-03-14T18:32:32.547Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"lc27uy-sy76rv-n9qteh-3m039ki-1741982733650\",\"client\":\"icc-ui\"}"}
2025-03-14T20:05:34.191257+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734191,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-request]"}
2025-03-14T20:05:34.191271+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734191,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-internal-comms-request]: {\"createdAt\":\"2025-03-14T20:05:34.177Z\",\"user\":{\"id\":\"6d78dc06-d5ac-4adf-896b-88f3e3413766\",\"email\":\"j.ryan@salesforce.com\",\"active\":true,\"name\":\"Joseph Ryan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000GlH7RYAV\",\"slackUserId\":\"U05HBJ1NXNZ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-11T14:06:52.015Z\",\"modifiedAt\":\"2023-08-11T14:06:52.015Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":{\"internalComms\":{\"sequenceNumber\":4,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U05HBJ1NXNZ\",\"sentBy\":\"Joseph Ryan\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"duration\":\"14 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":\"At 17:50 UTC, GovCloudSR was informed by AAG operators that an f-zero-HighDurations alert had triggered, impacting the STRIDE service. A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:42 UTC and was resolved shortly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. This will be the final TCE.\",\"sentAt\":\"2025-03-14T20:05:33.800Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]},\"internalCommsId\":\"560f68f3-c2d5-4027-9071-ca667ecf04b3\",\"allInternalCommsReport\":[{\"sequenceNumber\":4,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U05HBJ1NXNZ\",\"sentBy\":\"Joseph Ryan\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"duration\":\"14 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":\"At 17:50 UTC, GovCloudSR was informed by AAG operators that an f-zero-HighDurations alert had triggered, impacting the STRIDE service. A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:42 UTC a
2025-03-14T20:05:34.191271+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] nd was resolved shortly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. This will be the final TCE.\",\"sentAt\":\"2025-03-14T20:05:33.800Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":3,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"65 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. After investigation through Argus queries, we confirmed that this is caused by the AWS upstream latency. There is no customer impact.\",\"actions\":\"We will schedule a checkpoint call at 4pm EST to check the metrics. There will be no TCEs until the new checkpoint call.\"},\"sentAt\":\"2025-03-14T19:01:40.051Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":2,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"35 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At 9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved. We have Stride team on the call. Stride team advised that the alert is usually caused by AWS upstream latency.\",\"actions\":\"We are running few Argus queries to further understand the issue.\"},\"sentAt\":\"2025-03-14T18:32:32.547Z\",\"swimlaneUpdates\":[]},{\"sequenceNumber\":1,\"severity\":\"Sev2\",\"status\":\"InProgress\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U032ZGTU5K7\",\"sentBy\":\"Ray Han\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"duration\":\"9 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":{\"conditions\":\"At  9:42 EST, we received alert stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major. The alert is currently self-resolved.\",\"actions\":\"We are paging out to stride team to investigate further on the alert.\"},\"sentAt\":\"2025-03-14T18:06:28.522Z\",\"swimlaneUpdates\":[]}]},\"requestId\":\"lc27uy-sy76rv-n9qteh-3m039ki-1741982733650\",\"client\":\"icc-ui\"}"}
2025-03-14T20:05:34.557342+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734555,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posting comm to external slack channel C0449P2SUFL - comm: {\"sequenceNumber\":4,\"severity\":\"Sev2\",\"status\":\"Resolved\",\"description\":\"\",\"bridgeUrl\":\"https://meet.google.com/owh-inkc-coi\",\"sentBySlackUserId\":\"U05HBJ1NXNZ\",\"sentBy\":\"Joseph Ryan\",\"cloud\":\"GIA\",\"impact\":[\"PerformanceDegradation\"],\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"duration\":\"14 minutes\",\"incidentCommander\":\"Neil Curtis\",\"incidentCommanderSlackUserId\":\"WAWUYKTGR\",\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"team\":\"AAG Incident Response\",\"content\":\"At 17:50 UTC, GovCloudSR was informed by AAG operators that an f-zero-HighDurations alert had triggered, impacting the STRIDE service. A Sev2 incident was created, and the STRIDE team was engaged to assist with the investigation. The initial alert triggered at 13:42 UTC and was resolved shortly after at 13:52 UTC. The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency. The incident was resolved with an end time of 13:52 UTC, and AAG operators will be opening a support case with AWS to identify a potential root cause. This will be the final TCE.\",\"sentAt\":\"2025-03-14T20:05:33.800Z\",\"swimlaneUpdates\":[],\"slackChannelIds\":[\"C0449P2SUFL\"],\"emailAddresses\":[\"aag-incident-alerts@salesforce.com\"]}"}
2025-03-14T20:05:34.794058+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734793,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"[IccKafkaProducer.produceInternalCommsSentEvent] Publishing internal comms delivery status: {\"notifications\":[{\"notification\":\"C0449P2SUFL\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"560f68f3-c2d5-4027-9071-ca667ecf04b3\",\"sequenceNumber\":4}"}
2025-03-14T20:05:34.794142+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734794,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.iccMetricRequestExecute] - icc-internal-comms-response - undefined"}
2025-03-14T20:05:34.794145+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734794,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T20:05:34.794240+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734794,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T20:05:34.794333+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982734794,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:05:34.794472+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734794,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to topic 'incident': {\"createdAt\":\"2025-03-14T20:05:34.793Z\",\"user\":{\"id\":\"6d78dc06-d5ac-4adf-896b-88f3e3413766\",\"email\":\"j.ryan@salesforce.com\",\"active\":true,\"name\":\"Joseph Ryan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000GlH7RYAV\",\"slackUserId\":\"U05HBJ1NXNZ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-11T14:06:52.015Z\",\"modifiedAt\":\"2023-08-11T14:06:52.015Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C0449P2SUFL\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"560f68f3-c2d5-4027-9071-ca667ecf04b3\",\"sequenceNumber\":4}}"}
2025-03-14T20:05:34.794535+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982734794,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to Kafka topic 'incident'"}
2025-03-14T20:05:34.794585+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734794,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.iccMetricDurationTime] - icc-internal-comms-response - undefined"}
2025-03-14T20:05:34.794596+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734794,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1853180006146431\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T20:05:34.794599+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734794,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"duration\",\"value\":\"0.1853180006146431\",\"topicName\":\"metrics\",\"producerConsumer\":\"producer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T20:05:34.794656+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982734794,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:05:34.802483+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982734802,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T20:05:34.802827+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982734802,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='undefined'"}
2025-03-14T20:05:34.802923+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734802,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:05:34.793Z\",\"user\":{\"id\":\"6d78dc06-d5ac-4adf-896b-88f3e3413766\",\"email\":\"j.ryan@salesforce.com\",\"active\":true,\"name\":\"Joseph Ryan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000GlH7RYAV\",\"slackUserId\":\"U05HBJ1NXNZ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-11T14:06:52.015Z\",\"modifiedAt\":\"2023-08-11T14:06:52.015Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C0449P2SUFL\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"560f68f3-c2d5-4027-9071-ca667ecf04b3\",\"sequenceNumber\":4}}"}
2025-03-14T20:05:34.802924+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734802,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T20:05:34.802928+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734802,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-internal-comms-response\"}}"}
2025-03-14T20:05:34.803002+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982734802,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:05:34.803085+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734803,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T20:05:34.793Z\",\"user\":{\"id\":\"6d78dc06-d5ac-4adf-896b-88f3e3413766\",\"email\":\"j.ryan@salesforce.com\",\"active\":true,\"name\":\"Joseph Ryan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000GlH7RYAV\",\"slackUserId\":\"U05HBJ1NXNZ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-11T14:06:52.015Z\",\"modifiedAt\":\"2023-08-11T14:06:52.015Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"eventObj\":{\"notifications\":[{\"notification\":\"C0449P2SUFL\",\"deliveryStatus\":true,\"type\":\"SlackChannelId\"}],\"internalCommsId\":\"560f68f3-c2d5-4027-9071-ca667ecf04b3\",\"sequenceNumber\":4}}"}
2025-03-14T20:05:34.803086+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982734803,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-internal-comms-response]"}
2025-03-14T20:05:34.803087+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741982734803,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-internal-comms-response]"}
2025-03-14T20:07:13.412537+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982833412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2880688128,\"uptime\":1802562.72,\"totalMem\":4018155520,\"loadavg\":[0.05,0.03,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23857410,\"nice\":13940,\"sys\":3476300,\"idle\":1768742650,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23763560,\"nice\":13830,\"sys\":3490900,\"idle\":1768965940,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6107,\"sum\":59607}}}"}
2025-03-14T20:07:13.412651+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982833412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:08:50.350778+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982930350,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.01512,\"method\":\"BoltAction.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T20:08:50.350865+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982930350,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:08:50.512836+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982930512,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":161.764303,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T20:08:50.512911+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982930512,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:08:50.594041+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982930593,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":80.981137,\"method\":\"BoltInteraction.incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T20:08:50.594088+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982930594,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:08:50.594160+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982930594,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.013374,\"method\":\"BoltCommandIncidentReqd.rejectIfClosedMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T20:08:50.594205+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982930594,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:08:50.956502+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982930956,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":362.118434,\"method\":\"ArchiveIncidentAction\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T20:08:50.956530+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982930956,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:09:13.412543+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741982953412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2879901696,\"uptime\":1802682.72,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23858720,\"nice\":13940,\"sys\":3476410,\"idle\":1768860980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23765010,\"nice\":13830,\"sys\":3491090,\"idle\":1769084350,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6124,\"sum\":59600}}}"}
2025-03-14T20:09:13.412673+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741982953412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:11:13.412557+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741983073412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2882441216,\"uptime\":1802802.72,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23859800,\"nice\":13940,\"sys\":3476580,\"idle\":1768979200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23766160,\"nice\":13830,\"sys\":3491240,\"idle\":1769202780,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6102,\"sum\":59601}}}"}
2025-03-14T20:11:13.412701+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741983073412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:21:13.412536+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741983673412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2871623680,\"uptime\":1803402.72,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23864600,\"nice\":13940,\"sys\":3477470,\"idle\":1769570840,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23771610,\"nice\":13830,\"sys\":3492100,\"idle\":1769794020,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6103,\"sum\":59608}}}"}
2025-03-14T20:21:13.412684+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741983673412,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:25:14.751119+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741983914750,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.015062,\"method\":\"BoltAction.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T20:25:14.751200+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741983914751,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:25:14.916935+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741983914916,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":165.542396,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T20:25:14.917004+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741983914916,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:25:14.996627+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741983914996,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":79.490308,\"method\":\"BoltInteraction.incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T20:25:14.996697+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741983914996,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:25:14.996831+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741983914996,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.014915,\"method\":\"BoltCommandIncidentReqd.rejectIfClosedMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T20:25:14.996867+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741983914996,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:31:46.209888+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984306209,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T20:31:46.210210+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984306210,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='undefined'"}
2025-03-14T20:31:46.210294+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306210,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:45.978Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000kHaUIAU\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency.\",\"customerExperience\":\"N/A flapping alert flowing from upstream AWS latency.\",\"immediateResolution\":\"Self Resolved - The Alert cleared and the team was able to correlate the alert and a high Spike in Upstream latency from AWS.\",\"aarQuestions\":\"Can the service owners update and attach a run book for this alert? Should the team look into readjusting the sensitivity of this alert if it keeps seeing the spikes in latency from AWS? Can the AAG team open up a work item with AWS to confirm that it is an upstream issue from AWS.\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"STRIDE\",\"closedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"createdBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"modifiedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T20:31:45.897Z\",\"modifiedAt\":\"2025-03-14T20:31:45.897Z\",\"id\":\"f94905a8-897d-4918-b9cc-e02c11c63ba0\"},\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"requestId\":\"dpmx18-0umo6r-hs22dh-qdo59c-1741984305440\",\"client\":\"icc-ui\"}"}
2025-03-14T20:31:46.210295+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306210,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"}
2025-03-14T20:31:46.210317+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306210,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"}
2025-03-14T20:31:46.210388+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984306210,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:31:46.210465+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306210,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T20:31:45.978Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000kHaUIAU\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency.\",\"customerExperience\":\"N/A flapping alert flowing from upstream AWS latency.\",\"immediateResolution\":\"Self Resolved - The Alert cleared and the team was able to correlate the alert and a high Spike in Upstream latency from AWS.\",\"aarQuestions\":\"Can the service owners update and attach a run book for this alert? Should the team look into readjusting the sensitivity of this alert if it keeps seeing the spikes in latency from AWS? Can the AAG team open up a work item with AWS to confirm that it is an upstream issue from AWS.\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"STRIDE\",\"closedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"createdBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"modifiedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T20:31:45.897Z\",\"modifiedAt\":\"2025-03-14T20:31:45.897Z\",\"id\":\"f94905a8-897d-4918-b9cc-e02c11c63ba0\"},\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"requestId\":\"dpmx18-0umo6r-hs22dh-qdo59c-1741984305440\",\"client\":\"icc-ui\"}"}
2025-03-14T20:31:46.210533+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306210,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-closed]"}
2025-03-14T20:31:46.210539+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306210,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident closed notification for [icc-incident-closed]: {\"createdAt\":\"2025-03-14T20:31:45.978Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 13:42 UTC on March 14 the alert for \\\"stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\\" went off an resolved 13:56 UTC. The AAG team began initial triage and started to see a trend that this alert had spikes around the same time on March 13 and March 12. The team wanted to tracked down if any trend was going to continue over the weekend and ingaged The GIR team to open an incident at 17:50 UTC. The team paged out to the Stride team the provided a Query that tracked the same spike in the alert latency and Upstream AWS latency.   \\nAt 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000kHaUIAU\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency.\",\"customerExperience\":\"N/A flapping alert flowing from upstream AWS latency.\",\"immediateResolution\":\"Self Resolved - The Alert cleared and the team was able to correlate the alert and a high Spike in Upstream latency from AWS.\",\"aarQuestions\":\"Can the service owners update and attach a run book for this alert? Should the team look into readjusting the sensitivity of this alert if it keeps seeing the spikes in latency from AWS? Can the AAG team open up a work item with AWS to confirm that it is an upstream issue from AWS.\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"STRIDE\",\"closedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"createdBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"modifiedBy\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T20:31:45.897Z\",\"modifiedAt\":\"2025-03-14T20:31:45.897Z\",\"id\":\"f94905a8-897d-4918-b9cc-e02c11c63ba0\"},\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:57:12.349Z\"},\"requestId\":\"dpmx18-0umo6r-hs22dh-qdo59c-1741984305440\",\"client\":\"icc-ui\"}"}
2025-03-14T20:31:46.257233+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984306257,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T20:31:46.257321+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984306257,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='undefined'"}
2025-03-14T20:31:46.257344+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306257,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T20:31:46.205Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}"}
2025-03-14T20:31:46.257368+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306257,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T20:31:46.257439+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306257,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T20:31:46.257517+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984306257,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:31:46.257558+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306257,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T20:31:46.205Z\",\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"responses\":[]}"}
2025-03-14T20:31:46.257610+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306257,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-response]"}
2025-03-14T20:31:46.257611+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741984306257,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-response]"}
2025-03-14T20:31:46.405056+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984306404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident closed message to Slack."}
2025-03-14T20:31:46.405058+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984306404,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08HC7YFZ9V\",\"ts\":\"1741984306.328309\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741984306.328309\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"ICC is in the final stages of handling the incident - just a little more patience, and we’ll be good to go! :smile::+1:\\nIn the meantime, here are the closing details:\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"attachments\":[{\"id\":1,\"blocks\":[{\"type\":\"section\",\"block_id\":\"LkOhv\",\"fields\":[{\"type\":\"mrkdwn\",\"text\":\"*Product Tag*:\\n<https://gus.my.salesforce.com/a1aB0000000kHaUIAU|STRIDE>\",\"verbatim\":true},{\"type\":\"mrkdwn\",\"text\":\"*Proximate Cause*:\\nThe STRIDE team provided Argus expressions to the AAG operators to confirm if the issue experienced by the STRIDE service correlated with AWS latency, as this was a frequent occurrence that contributed to this alert being fired. AAG operators confirmed on the call that the spike in f-zero High Durations coincided with AWS latency.\",\"verbatim\":true},{\"type\":\"mrkdwn\",\"text\":\"*Customer Experience*:\\nN/A flapping alert flowing from upstream AWS latency.\",\"verbatim\":true},{\"type\":\"mrkdwn\",\"text\":\"*Immediate Resolution*:\\nSelf Resolved - The Alert cleared and the team was able to correlate the alert and a high Spike in Upstream latency from AWS.\",\"verbatim\":true},{\"type\":\"mrkdwn\",\"text\":\"*AAR Questions*:\\nCan the service owners update and attach a run book for this alert? Should the team look into readjusting the sensitivity of this alert if it keeps seeing the spikes in latency from AWS? Can the AAG team open up a work item with AWS to confirm that it is an upstream issue from AWS.\",\"verbatim\":true}]}],\"color\":\"#009FE2\",\"fallback\":\"[no preview available]\"}],\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"WlmV\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"text\",\"text\":\"ICC is in the final stages of handling the incident - just a little more patience, and we’ll be good to go! \"},{\"type\":\"emoji\",\"name\":\"smile\",\"unicode\":\"1f604\"},{\"type\":\"emoji\",\"name\":\"+1\",\"unicode\":\"1f44d\"},{\"type\":\"text\",\"text\":\"\\nIn the meantime, here are the closing details:\"}]}]}],\"language\":{\"locale\":\"en-US\",\"is_reliable\":true}},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T20:32:00.833765+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984320833,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='undefined'"}
2025-03-14T20:32:00.833770+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984320833,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[],\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"}"}
2025-03-14T20:32:00.833770+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984320833,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T20:32:00.833801+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984320833,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T20:32:00.833912+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984320833,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:32:00.833914+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984320833,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T20:32:00.833915+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984320833,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"locks\":[],\"incidentId\":\"d9675aca-94e2-4634-b037-3245f2882d3f\"}"}
2025-03-14T20:32:00.833935+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984320833,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-ctc-lock-response]"}
2025-03-14T20:32:00.833935+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741984320833,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-ctc-lock-response]"}
2025-03-14T20:36:18.265174+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984578265,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.024504,\"method\":\"BoltOptionsWithLocalCache.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T20:36:18.265239+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984578265,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:36:18.403468+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984578403,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":138.057999,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T20:36:18.403559+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984578403,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:37:13.416594+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984633416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2862428160,\"uptime\":1804362.73,\"totalMem\":4018155520,\"loadavg\":[0.14,0.09,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23872910,\"nice\":13940,\"sys\":3478800,\"idle\":1770517730,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23779970,\"nice\":13830,\"sys\":3493510,\"idle\":1770740460,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":52,\"num\":9576,\"sum\":59511}}}"}
2025-03-14T20:37:13.416796+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984633416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:37:41.376075+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984661375,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":391.049613,\"method\":\"AppHomeOpenedEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T20:37:41.376172+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984661376,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:38:13.416560+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984693416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2860732416,\"uptime\":1804422.73,\"totalMem\":4018155520,\"loadavg\":[0.05,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23873380,\"nice\":13940,\"sys\":3478840,\"idle\":1770576880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23780440,\"nice\":13830,\"sys\":3493550,\"idle\":1770799610,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6148,\"sum\":59583}}}"}
2025-03-14T20:38:13.416689+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984693416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:39:13.416569+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984753416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863251456,\"uptime\":1804482.73,\"totalMem\":4018155520,\"loadavg\":[0.02,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23873790,\"nice\":13940,\"sys\":3478910,\"idle\":1770636040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23781020,\"nice\":13830,\"sys\":3493650,\"idle\":1770858760,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6104,\"sum\":59602}}}"}
2025-03-14T20:39:13.416712+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984753416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:41:13.416556+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741984873416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2861867008,\"uptime\":1804602.73,\"totalMem\":4018155520,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23874830,\"nice\":13940,\"sys\":3479110,\"idle\":1770754300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23781860,\"nice\":13830,\"sys\":3493830,\"idle\":1770977200,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6108,\"sum\":59599}}}"}
2025-03-14T20:41:13.416694+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741984873416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:56:13.416555+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985773416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2851700736,\"uptime\":1805502.73,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23883720,\"nice\":13940,\"sys\":3480490,\"idle\":1771641590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23791310,\"nice\":13830,\"sys\":3495380,\"idle\":1771864140,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6098,\"sum\":59609}}}"}
2025-03-14T20:56:13.416683+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985773416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T20:58:13.416541+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741985893416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2850840576,\"uptime\":1805622.73,\"totalMem\":4018155520,\"loadavg\":[0.07,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23885180,\"nice\":13940,\"sys\":3480610,\"idle\":1771759970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23792720,\"nice\":13830,\"sys\":3495550,\"idle\":1771982540,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6100,\"sum\":59604}}}"}
2025-03-14T20:58:13.416686+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741985893416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:02:20.425444+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986140425,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":281.764082,\"method\":\"AppHomeOpenedEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:02:20.425553+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986140425,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:03:18.400616+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986198400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='undefined'"}
2025-03-14T21:03:18.401067+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:03:18.389Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"}
2025-03-14T21:03:18.401090+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198401,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T21:03:18.401179+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198401,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T21:03:18.401280+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986198401,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:03:18.401364+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986198400,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T21:03:18.401366+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198401,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T21:03:18.389Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"}
2025-03-14T21:03:18.401369+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198401,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-deleted]"}
2025-03-14T21:03:18.401369+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741986198401,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-deleted]"}
2025-03-14T21:03:18.420208+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986198420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='undefined'"}
2025-03-14T21:03:18.420341+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:03:18.412Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"eventObj\":[],\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"}
2025-03-14T21:03:18.420342+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T21:03:18.420403+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T21:03:18.420489+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986198420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:03:18.420576+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986198419,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T21:03:18.420580+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T21:03:18.412Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"eventObj\":[],\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"}
2025-03-14T21:03:18.420580+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-created]"}
2025-03-14T21:03:18.420581+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741986198420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-created]"}
2025-03-14T21:03:18.477500+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986198477,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='undefined'"}
2025-03-14T21:03:18.477503+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198477,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:03:18.422Z\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"responses\":[]}"}
2025-03-14T21:03:18.477504+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198477,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T21:03:18.477548+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198477,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T21:03:18.477680+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986198477,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:03:18.477725+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986198477,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T21:03:18.477726+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198477,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T21:03:18.422Z\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"responses\":[]}"}
2025-03-14T21:03:18.477727+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198477,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-response]"}
2025-03-14T21:03:18.477728+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741986198477,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-response]"}
2025-03-14T21:03:18.605366+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986198605,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='undefined'"}
2025-03-14T21:03:18.605434+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198605,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:03:18.443Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T20:50:22.286Z\",\"2025-03-14T18:10:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\"],\"impactStartTime\":[\"2025-03-14T20:50:22.286Z\",\"2025-03-14T17:48:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T18:37:00.000Z\"],\"category\":[\"\",\"Self Inflicted: Failed Change\"],\"rootCause\":[\"\",\"Change\"],\"servicesImpacted\":{\"0\":[null,\"Heroku\"]}},\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"}
2025-03-14T21:03:18.605466+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198605,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"}
2025-03-14T21:03:18.605532+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198605,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-resolved\"}}"}
2025-03-14T21:03:18.605624+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986198605,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:03:18.605678+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986198605,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T21:03:18.605679+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198605,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T21:03:18.443Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T20:50:22.286Z\",\"2025-03-14T18:10:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\"],\"impactStartTime\":[\"2025-03-14T20:50:22.286Z\",\"2025-03-14T17:48:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T18:37:00.000Z\"],\"category\":[\"\",\"Self Inflicted: Failed Change\"],\"rootCause\":[\"\",\"Change\"],\"servicesImpacted\":{\"0\":[null,\"Heroku\"]}},\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"}
2025-03-14T21:03:18.605732+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198605,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-resolved]"}
2025-03-14T21:03:18.605756+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986198605,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident resolved notification for [icc-incident-resolved]: {\"createdAt\":\"2025-03-14T21:03:18.443Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T20:50:22.286Z\",\"2025-03-14T18:10:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\"],\"impactStartTime\":[\"2025-03-14T20:50:22.286Z\",\"2025-03-14T17:48:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T18:37:00.000Z\"],\"category\":[\"\",\"Self Inflicted: Failed Change\"],\"rootCause\":[\"\",\"Change\"],\"servicesImpacted\":{\"0\":[null,\"Heroku\"]}},\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"}
2025-03-14T21:04:13.416551+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986253416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2847703040,\"uptime\":1805982.73,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23888270,\"nice\":13940,\"sys\":3481060,\"idle\":1772114960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23795360,\"nice\":13830,\"sys\":3496010,\"idle\":1772337670,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6121,\"sum\":59605}}}"}
2025-03-14T21:04:13.416711+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986253416,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:07:05.049140+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986425049,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":5.288096,\"method\":\"configVarsMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:07:05.049231+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986425049,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:07:05.049341+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986425049,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.025381,\"method\":\"userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:07:05.049374+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986425049,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:07:05.164653+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986425164,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":115.140833,\"method\":\"authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:07:05.164675+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986425164,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:09:45.106366+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986585106,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":41.198645,\"method\":\"configVarsMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:09:45.106485+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986585106,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:09:45.106571+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986585106,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.024585,\"method\":\"userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:09:45.106626+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986585106,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:09:45.249335+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986585249,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":142.560084,\"method\":\"authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:09:45.249411+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986585249,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:14:13.420564+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986853420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845822976,\"uptime\":1806582.73,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23893740,\"nice\":13940,\"sys\":3481850,\"idle\":1772706030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23800620,\"nice\":13830,\"sys\":3496780,\"idle\":1772929190,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6096,\"sum\":59609}}}"}
2025-03-14T21:14:13.420720+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986853420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:14:37.981117+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986877980,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"IncidentsApi::closeIncident, response: {\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T21:03:24.606Z\",\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"caseNumber\":\"73033613\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"CustomerInternal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"gusExportTimestamp\":\"2025-03-14T21:03:24.100Z\",\"team\":{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"id\":\"7923d593-78c3-4746-a1dc-ebcc8450e452\",\"externalId\":\"a00B0000009k871IAA\",\"scrumTeam\":{\"sfid\":\"a00B0000009k871IAA\",\"name\":\"Heroku Web Services - Identity\",\"active\":true,\"parentCloud\":\"Heroku\",\"cloud\":null,\"createdDate\":\"2019-03-21T18:04:39.000Z\",\"productOwner\":\"005B0000000RS0VIAW\",\"pagerDutyEscalationServiceUrl\":\"https://salesforce.pagerduty.com/service-directory/PP4S3X2\",\"engineeringManager\":\"005EE00000KO6C3YAL\",\"publicSlackChannel\":\"https://salesforce-internal.slack.com/archives/C1RS6AUDR\",\"quipUrl\":null,\"distributionLists\":null,\"pagerDutyPrimaryTeamUrl\":\"https://salesforce.pagerduty.com/teams/PW2V051\",\"scrumMaster\":\"005EE00000KO6C3YAL\"},\"baseConfigJson\":null},\"slackChannel\":{\"createdAt\":\"2025-03-14T20:50:24.415Z\",\"modifiedAt\":\"2025-03-14T20:50:29.346Z\",\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"bridge\":{\"createdAt\":\"2025-03-14T20:50:25.490Z\",\"modifiedAt\":\"2025-03-14T20:50:25.490Z\",\"id\":\"3a19c488-3840-412c-9af4-73b85c25659e\",\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\",\"isManaged\":true,\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"folderId\":null},\"servicesImpacted\":[\"Heroku\"],\"closedAt\":\"2025-03-14T21:14:37.814Z\",\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":null,\"lastExportStatus\":\"success\",\"closingDetails\":{\"productTag\":\"a1aB0000000bmYaIAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"A change to enforce TLS via HSTS had unexpected side-effects.\",\"customerExperience\":\"Some customers had build failures (76 builds failed during impact). No known customer support tickets came in regarding the issue.\",\"immediateResolution\":\"Rolling back the change resolved the issue.\",\"aarQuestions\":\"What additional steps could we take to avoid this in the future?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"Heroku Infrastructure\",\"closedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T21:14:37.799Z\",\"modifiedAt\":\"2025-03-14T21:14:37.799Z\",\"id\":\"73f39267-6a29-42f0-baef-cb55e76772d9\"}}"}
2025-03-14T21:14:38.166723+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986878166,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='undefined'"}
2025-03-14T21:14:38.166761+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986878166,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:14:37.822Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000bmYaIAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"A change to enforce TLS via HSTS had unexpected side-effects.\",\"customerExperience\":\"Some customers had build failures (76 builds failed during impact). No known customer support tickets came in regarding the issue.\",\"immediateResolution\":\"Rolling back the change resolved the issue.\",\"aarQuestions\":\"What additional steps could we take to avoid this in the future?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"Heroku Infrastructure\",\"closedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T21:14:37.799Z\",\"modifiedAt\":\"2025-03-14T21:14:37.799Z\",\"id\":\"73f39267-6a29-42f0-baef-cb55e76772d9\"},\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:03:24.100Z\"},\"requestId\":\"d9823b61-c3e8-5dda-e77e-5b058c5af378\",\"client\":\"icc-slack-app\"}"}
2025-03-14T21:14:38.166780+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986878166,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"}
2025-03-14T21:14:38.166857+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986878166,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-closed\"}}"}
2025-03-14T21:14:38.166996+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986878166,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:14:38.167068+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986878166,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T21:14:38.167071+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986878167,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T21:14:37.822Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000bmYaIAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"A change to enforce TLS via HSTS had unexpected side-effects.\",\"customerExperience\":\"Some customers had build failures (76 builds failed during impact). No known customer support tickets came in regarding the issue.\",\"immediateResolution\":\"Rolling back the change resolved the issue.\",\"aarQuestions\":\"What additional steps could we take to avoid this in the future?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"Heroku Infrastructure\",\"closedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T21:14:37.799Z\",\"modifiedAt\":\"2025-03-14T21:14:37.799Z\",\"id\":\"73f39267-6a29-42f0-baef-cb55e76772d9\"},\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:03:24.100Z\"},\"requestId\":\"d9823b61-c3e8-5dda-e77e-5b058c5af378\",\"client\":\"icc-slack-app\"}"}
2025-03-14T21:14:38.167111+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986878167,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-closed]"}
2025-03-14T21:14:38.167116+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986878167,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident closed notification for [icc-incident-closed]: {\"createdAt\":\"2025-03-14T21:14:37.822Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000bmYaIAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"A change to enforce TLS via HSTS had unexpected side-effects.\",\"customerExperience\":\"Some customers had build failures (76 builds failed during impact). No known customer support tickets came in regarding the issue.\",\"immediateResolution\":\"Rolling back the change resolved the issue.\",\"aarQuestions\":\"What additional steps could we take to avoid this in the future?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"Heroku Infrastructure\",\"closedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T21:14:37.799Z\",\"modifiedAt\":\"2025-03-14T21:14:37.799Z\",\"id\":\"73f39267-6a29-42f0-baef-cb55e76772d9\"},\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:03:24.100Z\"},\"requestId\":\"d9823b61-c3e8-5dda-e77e-5b058c5af378\",\"client\":\"icc-slack-app\"}"}
2025-03-14T21:14:41.396859+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986881396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='undefined'"}
2025-03-14T21:14:41.396916+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986881396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:14:41.388Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000bmYaIAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"A change to enforce TLS via HSTS had unexpected side-effects.\",\"customerExperience\":\"Some customers had build failures (76 builds failed during impact). No known customer support tickets came in regarding the issue.\",\"immediateResolution\":\"Rolling back the change resolved the issue.\",\"aarQuestions\":\"What additional steps could we take to avoid this in the future?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"Heroku Infrastructure\",\"closedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T21:14:37.799Z\",\"modifiedAt\":\"2025-03-14T21:14:37.799Z\",\"id\":\"73f39267-6a29-42f0-baef-cb55e76772d9\"},\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:03:24.100Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/ExbSAJDzV3aC\"}}"}
2025-03-14T21:14:41.396922+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986881396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T21:14:41.396923+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986881396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T21:14:41.397031+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986881396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:14:41.397083+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986881396,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T21:14:41.397110+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986881397,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T21:14:41.388Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000bmYaIAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"A change to enforce TLS via HSTS had unexpected side-effects.\",\"customerExperience\":\"Some customers had build failures (76 builds failed during impact). No known customer support tickets came in regarding the issue.\",\"immediateResolution\":\"Rolling back the change resolved the issue.\",\"aarQuestions\":\"What additional steps could we take to avoid this in the future?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"Heroku Infrastructure\",\"closedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T21:14:37.799Z\",\"modifiedAt\":\"2025-03-14T21:14:37.799Z\",\"id\":\"73f39267-6a29-42f0-baef-cb55e76772d9\"},\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:03:24.100Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/ExbSAJDzV3aC\"}}"}
2025-03-14T21:14:41.397143+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986881397,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-report-finished]"}
2025-03-14T21:14:41.397144+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986881397,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident closed notification for [icc-report-created]: {\"createdAt\":\"2025-03-14T21:14:41.388Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000bmYaIAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"A change to enforce TLS via HSTS had unexpected side-effects.\",\"customerExperience\":\"Some customers had build failures (76 builds failed during impact). No known customer support tickets came in regarding the issue.\",\"immediateResolution\":\"Rolling back the change resolved the issue.\",\"aarQuestions\":\"What additional steps could we take to avoid this in the future?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"Heroku Infrastructure\",\"closedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T21:14:37.799Z\",\"modifiedAt\":\"2025-03-14T21:14:37.799Z\",\"id\":\"73f39267-6a29-42f0-baef-cb55e76772d9\"},\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:03:24.100Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/ExbSAJDzV3aC\"}}"}
2025-03-14T21:14:41.598302+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986881598,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident closed message to Slack."}
2025-03-14T21:14:41.598310+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986881598,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08HYEA8CGL\",\"ts\":\"1741986881.514969\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741986881.514969\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"Congratulations on closing this incident! :tada:\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"attachments\":[{\"id\":1,\"blocks\":[{\"type\":\"section\",\"block_id\":\"4WhwZ\",\"text\":{\"type\":\"mrkdwn\",\"text\":\"The incident is now finalized. You may archive the channel.\",\"verbatim\":true}},{\"type\":\"actions\",\"block_id\":\"EOs01\",\"elements\":[{\"type\":\"button\",\"action_id\":\"action-archive-channel\",\"text\":{\"type\":\"plain_text\",\"text\":\"Archive Channel\",\"emoji\":true},\"style\":\"primary\",\"value\":\"C08HYEA8CGL\",\"confirm\":{\"title\":{\"type\":\"plain_text\",\"text\":\"Archive Channel\",\"emoji\":true},\"text\":{\"type\":\"mrkdwn\",\"text\":\"Are you sure you want to archive channel?\",\"verbatim\":true},\"confirm\":{\"type\":\"plain_text\",\"text\":\"Yes\",\"emoji\":true},\"deny\":{\"type\":\"plain_text\",\"text\":\"No\",\"emoji\":true},\"style\":\"primary\"}}]}],\"color\":\"#009FE2\",\"fallback\":\"[no preview available]\"}],\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"X1CVv\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"text\",\"text\":\"Congratulations on closing this incident! \"},{\"type\":\"emoji\",\"name\":\"tada\",\"unicode\":\"1f389\"}]}]}]},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T21:14:49.674425+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986889674,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='undefined'"}
2025-03-14T21:14:49.674449+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986889674,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:14:49.552Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"prbNumber\":{\"sfid\":\"a4QEE00000067gL2AQ\",\"valid\":true,\"gusIdentifier\":\"PRB-0027108\",\"value\":\"PRB-0027108\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B5lFqYAJ\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T21:14:49.552Z\",\"recordId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"\"}}"}
2025-03-14T21:14:49.674483+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986889674,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"}
2025-03-14T21:14:49.674541+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986889674,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-prb-number-updated\"}}"}
2025-03-14T21:14:49.674645+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986889674,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:14:49.674690+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986889674,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T21:14:49.674693+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986889674,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T21:14:49.552Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"\"},\"caseRecordId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"prbNumber\":{\"sfid\":\"a4QEE00000067gL2AQ\",\"valid\":true,\"gusIdentifier\":\"PRB-0027108\",\"value\":\"PRB-0027108\",\"createdByIcc\":true,\"workItems\":[{\"id\":\"a07EE00002B5lFqYAJ\",\"success\":true}]}},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_closed\",\"timestamp\":\"2025-03-14T21:14:49.552Z\",\"recordId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"caseNumber\":\"\"}}"}
2025-03-14T21:14:49.674696+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986889674,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-prb-number-updated]"}
2025-03-14T21:14:49.674697+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741986889674,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-prb-number-updated]"}
2025-03-14T21:15:03.273498+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986903273,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008496,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:15:03.273553+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986903273,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:15:03.420170+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986903420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":146.484031,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:15:03.420242+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986903420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:15:13.420588+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741986913420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848399360,\"uptime\":1806642.73,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23894590,\"nice\":13940,\"sys\":3481960,\"idle\":1772765110,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23801270,\"nice\":13830,\"sys\":3496900,\"idle\":1772988300,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6167,\"sum\":59576}}}"}
2025-03-14T21:15:13.420659+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741986913420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:17:13.420807+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741987033420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848034816,\"uptime\":1806762.73,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23895580,\"nice\":13940,\"sys\":3482190,\"idle\":1772883520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23802140,\"nice\":13830,\"sys\":3497100,\"idle\":1773106610,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6099,\"sum\":59602}}}"}
2025-03-14T21:17:13.420816+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741987033420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:19:13.420572+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741987153420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848038912,\"uptime\":1806882.73,\"totalMem\":4018155520,\"loadavg\":[0.08,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23896480,\"nice\":13940,\"sys\":3482320,\"idle\":1773002030,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23803120,\"nice\":13830,\"sys\":3497290,\"idle\":1773224930,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6099,\"sum\":59605}}}"}
2025-03-14T21:19:13.420664+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741987153420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:23:13.420591+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741987393420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843484160,\"uptime\":1807122.73,\"totalMem\":4018155520,\"loadavg\":[0.01,0.05,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23899540,\"nice\":13940,\"sys\":3482640,\"idle\":1773238660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23805930,\"nice\":13830,\"sys\":3497620,\"idle\":1773461710,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6107,\"sum\":59606}}}"}
2025-03-14T21:23:13.420689+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741987393420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:27:13.420566+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741987633420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2848477184,\"uptime\":1807362.73,\"totalMem\":4018155520,\"loadavg\":[0.25,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23901660,\"nice\":13940,\"sys\":3482910,\"idle\":1773475440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23808030,\"nice\":13830,\"sys\":3497960,\"idle\":1773698310,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6102,\"sum\":59600}}}"}
2025-03-14T21:27:13.420670+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741987633420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:28:13.420509+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741987693420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845487104,\"uptime\":1807422.73,\"totalMem\":4018155520,\"loadavg\":[0.09,0.06,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23902080,\"nice\":13940,\"sys\":3482970,\"idle\":1773534630,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23808670,\"nice\":13830,\"sys\":3498010,\"idle\":1773757510,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6104,\"sum\":59600}}}"}
2025-03-14T21:28:13.420664+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741987693420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:29:13.420568+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741987753420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845462528,\"uptime\":1807482.73,\"totalMem\":4018155520,\"loadavg\":[0.03,0.05,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23902440,\"nice\":13940,\"sys\":3483050,\"idle\":1773593760,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23809070,\"nice\":13830,\"sys\":3498090,\"idle\":1773816730,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6103,\"sum\":59609}}}"}
2025-03-14T21:29:13.420711+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741987753420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:31:13.420538+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741987873420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2843729920,\"uptime\":1807602.73,\"totalMem\":4018155520,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23903290,\"nice\":13940,\"sys\":3483200,\"idle\":1773712090,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23809780,\"nice\":13830,\"sys\":3498240,\"idle\":1773935050,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6110,\"sum\":59589}}}"}
2025-03-14T21:31:13.420664+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741987873420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:37:23.836367+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741988243836,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008843,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:37:23.836480+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741988243836,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:37:24.026711+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741988244026,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":190.110474,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:37:24.026788+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741988244026,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:37:24.439030+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741988244438,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":316.226355,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:37:24.439112+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741988244439,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:39:13.420551+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741988353420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2842312704,\"uptime\":1808082.73,\"totalMem\":4018155520,\"loadavg\":[0.08,0.08,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23907940,\"nice\":13940,\"sys\":3483870,\"idle\":1774185520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23814370,\"nice\":13830,\"sys\":3498980,\"idle\":1774408470,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6102,\"sum\":59600}}}"}
2025-03-14T21:39:13.420674+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741988353420,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:49:13.424573+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741988953424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852270080,\"uptime\":1808682.73,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23912750,\"nice\":13940,\"sys\":3484760,\"idle\":1774777040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23820100,\"nice\":13830,\"sys\":3499770,\"idle\":1774999780,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6103,\"sum\":59602}}}"}
2025-03-14T21:49:13.424703+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741988953424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:52:29.426450+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989149426,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":921.839079,\"method\":\"IccCommand.commandListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:52:29.426540+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989149426,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:53:58.693137+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989238693,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-created' for consumer group='undefined'"}
2025-03-14T21:53:58.693139+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989238693,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:53:58.644Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741989236,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741989236794,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0}}"}
2025-03-14T21:53:58.693217+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989238693,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-created\"}}"}
2025-03-14T21:53:58.693221+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989238693,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-created\"}}"}
2025-03-14T21:53:58.693335+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989238693,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:53:58.693380+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989238692,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-14T21:53:58.693384+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989238693,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T21:53:58.644Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741989236,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741989236794,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0}}"}
2025-03-14T21:53:58.693387+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989238693,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-slack-channel-created]"}
2025-03-14T21:53:58.693388+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741989238693,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-slack-channel-created]"}
2025-03-14T21:54:01.196888+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989241196,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-created' for consumer group='undefined'"}
2025-03-14T21:54:01.196918+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989241196,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:54:01.109Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/vi1pApLvyqna\"}}"}
2025-03-14T21:54:01.196919+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989241196,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"}
2025-03-14T21:54:01.196925+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989241196,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"}
2025-03-14T21:54:01.197019+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989241196,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:54:01.197020+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989241196,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-14T21:54:01.197021+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989241196,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T21:54:01.109Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/vi1pApLvyqna\"}}"}
2025-03-14T21:54:01.197032+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989241197,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-report-created]"}
2025-03-14T21:54:01.197033+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741989241197,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-report-created]"}
2025-03-14T21:54:01.268061+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989241267,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"successfully invited WF714LNAX,WJS3G6EBX,U01HEMYGTHV,WECLHD39D,U02RRQX4YJD,U023NM6PSCT,U023GGJ2Z8V,U031ZE9UALW,U01G4M15KLM,U03TAJHAL3Z,U03J3L4RZ17,WPZK4F47R,U027AFZ12HX,U026R4V64QN,U033QFZ8H9N,U02TJJJ7CGP,U068K6DFGR1,U06CN25T8J1,U068WT1V3U1,WAWUYP5QR to channel C08HYLPF5HS"}
2025-03-14T21:54:04.336613+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989244336,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.009875,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:54:04.336716+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989244336,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:54:04.436046+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989244435,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0,\"method\":\"C08HYLPF5HS\",\"path\":\"U02Q288NF7W\",\"statusCode\":1}}"}
2025-03-14T21:54:04.436103+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989244436,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:54:07.670093+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989247670,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":181.569057,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T21:54:07.670227+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989247670,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:54:39.417462+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989279417,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='undefined'"}
2025-03-14T21:54:39.417546+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989279417,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:54:28.707Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}},\"client\":\"icc-rest\"}"}
2025-03-14T21:54:39.417604+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989279417,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T21:54:39.417671+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989279417,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T21:54:39.417765+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989279417,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:54:39.417792+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989279417,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-14T21:54:39.417794+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989279417,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T21:54:28.707Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"}},\"client\":\"icc-rest\"}"}
2025-03-14T21:54:39.417819+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989279417,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [bullmq-job-completed]"}
2025-03-14T21:54:39.417820+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741989279417,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [bullmq-job-completed]"}
2025-03-14T21:54:39.417995+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989279417,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='undefined'"}
2025-03-14T21:54:39.418025+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989279417,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T21:54:28.792Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T21:53:58.700Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HYLPF5HS\"}}"}
2025-03-14T21:54:39.418071+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989279418,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T21:54:39.418109+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989279418,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T21:54:39.418174+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989279418,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T21:54:39.418201+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989279417,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-14T21:54:39.418203+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989279418,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T21:54:28.792Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T21:53:58.700Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HYLPF5HS\"}}"}
2025-03-14T21:54:39.418246+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989279418,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-reminder-triggered]"}
2025-03-14T21:54:39.418247+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989279418,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-reminder-triggered]: {\"createdAt\":\"2025-03-14T21:54:28.792Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\"},\"eventObj\":{\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"reminderId\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"reminderData\":{\"id\":\"d13da41f-a846-41e3-8c69-174e1f267874\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Enable Recording AND Transcription for the Google Meet\",\"audience\":[],\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T21:53:58.700Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":0,\"additionalInfo\":{\"rule\":{\"name\":\"Reminder: Enable Recording and Transcription for Incident Bridges\",\"type\":\"elevated_users\"},\"status\":\"New\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HYLPF5HS\"}}"}
2025-03-14T21:57:13.424570+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989433424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2853138432,\"uptime\":1809162.73,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23917490,\"nice\":13940,\"sys\":3485520,\"idle\":1775250350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23824700,\"nice\":13830,\"sys\":3500510,\"idle\":1775473100,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6098,\"sum\":59609}}}"}
2025-03-14T21:57:13.424693+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989433424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:01:13.424537+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989673424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852765696,\"uptime\":1809402.73,\"totalMem\":4018155520,\"loadavg\":[0.04,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23919350,\"nice\":13940,\"sys\":3485820,\"idle\":1775487040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23826900,\"nice\":13830,\"sys\":3500850,\"idle\":1775709880,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6104,\"sum\":59608}}}"}
2025-03-14T22:01:13.424686+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989673424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:05:13.424578+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741989913424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852704256,\"uptime\":1809642.73,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23921510,\"nice\":13940,\"sys\":3486150,\"idle\":1775723700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23829040,\"nice\":13830,\"sys\":3501140,\"idle\":1775946630,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6103,\"sum\":59612}}}"}
2025-03-14T22:05:13.424729+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741989913424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:07:13.424545+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990033424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852229120,\"uptime\":1809762.73,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23922230,\"nice\":13940,\"sys\":3486300,\"idle\":1775842070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23829770,\"nice\":13830,\"sys\":3501310,\"idle\":1776064970,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6099,\"sum\":59616}}}"}
2025-03-14T22:07:13.424652+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990033424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:12:13.424542+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990333424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2851377152,\"uptime\":1810062.73,\"totalMem\":4018155520,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23925280,\"nice\":13940,\"sys\":3486800,\"idle\":1776137790,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23832300,\"nice\":13830,\"sys\":3501770,\"idle\":1776361040,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6108,\"sum\":59612}}}"}
2025-03-14T22:12:13.424702+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990333424,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:13:04.980946+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990384980,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.010938,\"method\":\"BoltAction.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:13:04.980997+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990384980,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:13:05.136260+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990385136,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":155.124252,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:13:05.136311+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990385136,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:13:05.136472+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990385136,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.084162,\"method\":\"BoltCommand.parseSubcommandMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:13:05.136510+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990385136,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:13:05.136709+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990385136,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.118315,\"method\":\"BoltCommand.ackFirstMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:13:05.136736+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990385136,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:13:21.891434+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990401891,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":166.333546,\"method\":\"GusTeamLookup.optionsListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:13:21.891494+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990401891,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:16:06.839760+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990566839,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.033478,\"method\":\"BoltOptionsWithLocalCache.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:16:06.839858+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990566839,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:16:07.010802+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990567010,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":170.766759,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:16:07.010873+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990567010,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:16:07.012978+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741990567012,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":1.960814,\"method\":\"GusTeamLookup.optionsListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:16:07.013030+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741990567012,"pid":32,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:20:12.423329+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] /app/node_modules/@slack/web-api/dist/errors.js:62
2025-03-14T22:20:12.423332+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]    const error = errorWithCode(new Error(`An API error occurred: ${result.error}`), ErrorCode.PlatformError);
2025-03-14T22:20:12.423332+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]                                ^
2025-03-14T22:20:12.423333+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] 
2025-03-14T22:20:12.423333+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] Error: An API error occurred: channel_not_found
2025-03-14T22:20:12.423334+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]    at platformErrorFromResult (/app/node_modules/@slack/web-api/dist/errors.js:62:33)
2025-03-14T22:20:12.423334+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]    at WebClient.apiCall (/app/node_modules/@slack/web-api/dist/WebClient.js:181:56)
2025-03-14T22:20:12.423335+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]    at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
2025-03-14T22:20:12.423335+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]  code: 'slack_webapi_platform_error',
2025-03-14T22:20:12.423336+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]  data: {
2025-03-14T22:20:12.423336+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]    ok: false,
2025-03-14T22:20:12.423336+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]    error: 'channel_not_found',
2025-03-14T22:20:12.423337+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]    response_metadata: {
2025-03-14T22:20:12.423337+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]      scopes: [
2025-03-14T22:20:12.423337+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'app_mentions:read',
2025-03-14T22:20:12.423338+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'channels:join',
2025-03-14T22:20:12.423338+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'channels:manage',
2025-03-14T22:20:12.423338+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'channels:read',
2025-03-14T22:20:12.423338+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'chat:write',
2025-03-14T22:20:12.423339+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'chat:write.customize',
2025-03-14T22:20:12.423339+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'chat:write.public',
2025-03-14T22:20:12.423339+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'commands',
2025-03-14T22:20:12.423339+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'groups:read',
2025-03-14T22:20:12.423339+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'groups:write',
2025-03-14T22:20:12.423339+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'links:read',
2025-03-14T22:20:12.423340+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'links:write',
2025-03-14T22:20:12.423340+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'users:read',
2025-03-14T22:20:12.423340+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'users:read.email',
2025-03-14T22:20:12.423340+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'channels:history',
2025-03-14T22:20:12.423340+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'groups:history',
2025-03-14T22:20:12.423340+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'im:history',
2025-03-14T22:20:12.423340+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'mpim:history',
2025-03-14T22:20:12.423341+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'bookmarks:read',
2025-03-14T22:20:12.423341+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'bookmarks:write',
2025-03-14T22:20:12.423341+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'pins:read',
2025-03-14T22:20:12.423341+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'pins:write',
2025-03-14T22:20:12.423341+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'mpim:read',
2025-03-14T22:20:12.423342+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]        'workflow.steps:execute'
2025-03-14T22:20:12.423342+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]      ],
2025-03-14T22:20:12.423342+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]      acceptedScopes: [ 'chat:write' ]
2025-03-14T22:20:12.423342+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]    }
2025-03-14T22:20:12.423342+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3]  }
2025-03-14T22:20:12.423342+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] }
2025-03-14T22:20:12.423342+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] 
2025-03-14T22:20:12.423343+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] Node.js v20.17.0
2025-03-14T22:20:12.436929+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] npm notice
2025-03-14T22:20:12.436930+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] npm notice New major version of npm available! 10.8.3 -> 11.2.0
2025-03-14T22:20:12.436931+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] npm notice Changelog: https://github.com/npm/cli/releases/tag/v11.2.0
2025-03-14T22:20:12.436931+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] npm notice To update run: npm install -g npm@11.2.0
2025-03-14T22:20:12.436931+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] npm notice
2025-03-14T22:25:20.504603+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991120504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2914803712,\"uptime\":1810849.81,\"totalMem\":4018155520,\"loadavg\":[0.07,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23935800,\"nice\":13940,\"sys\":3489220,\"idle\":1776908350,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23841760,\"nice\":13830,\"sys\":3504180,\"idle\":1777131570,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6107,\"sum\":59593}}}"}
2025-03-14T22:25:20.504700+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991120504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:27:20.504550+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991240504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2912935936,\"uptime\":1810969.81,\"totalMem\":4018155520,\"loadavg\":[0.26,0.09,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23936560,\"nice\":13940,\"sys\":3489390,\"idle\":1777026700,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23842580,\"nice\":13830,\"sys\":3504350,\"idle\":1777250080,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6106,\"sum\":59595}}}"}
2025-03-14T22:27:20.504723+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991240504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:20.504556+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991300504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2912710656,\"uptime\":1811029.81,\"totalMem\":4018155520,\"loadavg\":[0.1,0.07,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23937040,\"nice\":13940,\"sys\":3489480,\"idle\":1777085890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23842970,\"nice\":13830,\"sys\":3504420,\"idle\":1777309360,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6104,\"sum\":59598}}}"}
2025-03-14T22:28:20.504679+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991300504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:44.383947+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991324383,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":317.246402,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:44.384032+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991324383,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:44.521901+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991324521,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":290.337946,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:44.521982+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991324521,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:44.599502+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991324599,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.005148,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:44.599605+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991324599,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:45.644397+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991325644,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":54.721205,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:45.644469+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991325644,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:45.669376+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991325669,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":119.26194,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:45.669484+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991325669,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:45.723886+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991325723,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":54.280457,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:45.724002+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991325723,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:45.747188+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991325747,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.005333,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:45.747291+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991325747,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:45.838817+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991325838,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":283.021522,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:45.838927+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991325838,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:45.879878+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991325879,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":132.48218,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:45.879981+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991325879,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:46.968517+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991326968,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":50.996596,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:46.968544+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991326968,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:46.992881+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991326992,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":110.57357,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:46.992908+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991326992,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:47.047989+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991327047,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":54.985771,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:47.048090+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991327048,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:47.116557+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991327116,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":285.536414,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:47.116622+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991327116,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:48.413305+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991328413,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.00632,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:48.413373+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991328413,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:48.533089+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991328532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":119.61017,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:48.533192+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991328533,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:48.555475+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991328555,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.00461,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:48.555553+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991328555,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:48.589820+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991328589,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":56.525681,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:48.589904+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991328589,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:50.344665+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991330344,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.006631,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:50.344844+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991330344,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:50.464962+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991330464,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":119.960011,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:50.465041+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991330465,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:50.520422+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991330520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":55.235758,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:50.520512+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991330520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:51.877803+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991331877,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":128.155959,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:51.877974+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991331877,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:51.931362+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991331931,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":53.279633,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:51.931476+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991331931,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:51.989541+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991331989,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":283.348861,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:51.989556+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991331989,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:52.012705+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991332012,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.004964,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:52.012780+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991332012,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:52.995893+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991332995,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":48.873514,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:52.995971+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991332995,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:53.023562+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991333023,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":125.402221,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:53.023629+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991333023,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:53.083296+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991333083,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":59.560772,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:53.083324+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991333083,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:53.098474+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991333098,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.004958,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:53.098610+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991333098,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:53.181926+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991333181,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":296.357351,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:53.181979+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991333181,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:53.214868+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991333214,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":116.233249,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:53.214924+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991333214,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:54.075444+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991334075,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":118.708743,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:54.075550+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991334075,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:54.102053+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991334101,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":283.540048,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:54.102098+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991334102,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:54.134222+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991334134,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":58.599348,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:54.134262+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991334134,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:56.290709+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991336290,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":61.515492,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:56.290789+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991336290,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:56.481484+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991336481,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":312.625341,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:56.481597+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991336481,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:56.529479+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991336529,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":280.929087,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:56.529509+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991336529,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:57.389690+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991337389,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":296.355187,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:57.389782+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991337389,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:28:57.459211+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991337459,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":315.915921,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:28:57.459307+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991337459,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:13.335797+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991353335,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:13.335971+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991353335,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='undefined'"}
2025-03-14T22:29:13.336004+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991353335,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:13.326Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\",\"isManaged\":true},\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}"}
2025-03-14T22:29:13.336057+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991353335,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"}
2025-03-14T22:29:13.336076+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991353336,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-generated\"}}"}
2025-03-14T22:29:13.336152+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991353336,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:13.336187+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991353336,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:29:13.326Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\",\"isManaged\":true},\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"}}"}
2025-03-14T22:29:13.336188+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991353336,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-bridge-generated]"}
2025-03-14T22:29:13.336218+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741991353336,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-bridge-generated]"}
2025-03-14T22:29:13.533395+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991353533,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:13.533633+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991353533,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-created' for consumer group='undefined'"}
2025-03-14T22:29:13.533672+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991353533,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:13.525Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"58a9d80e-a6e8-48f2-b979-6e45a0e7ceb1\",\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\",\"isManaged\":true,\"createdBy\":\"SiteReliability\",\"modifiedBy\":\"SiteReliability\",\"createdAt\":\"2025-03-14T22:29:13.336Z\",\"modifiedAt\":\"2025-03-14T22:29:13.336Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T22:29:13.336Z\",\"modifiedAt\":\"2025-03-14T22:29:13.336Z\",\"id\":\"58a9d80e-a6e8-48f2-b979-6e45a0e7ceb1\",\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\",\"isManaged\":true,\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"folderId\":null}]}}"}
2025-03-14T22:29:13.533726+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991353533,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-created\"}}"}
2025-03-14T22:29:13.533727+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991353533,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-bridge-created\"}}"}
2025-03-14T22:29:13.533810+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991353533,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:13.533870+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991353533,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:29:13.525Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"58a9d80e-a6e8-48f2-b979-6e45a0e7ceb1\",\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\",\"isManaged\":true,\"createdBy\":\"SiteReliability\",\"modifiedBy\":\"SiteReliability\",\"createdAt\":\"2025-03-14T22:29:13.336Z\",\"modifiedAt\":\"2025-03-14T22:29:13.336Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T22:29:13.336Z\",\"modifiedAt\":\"2025-03-14T22:29:13.336Z\",\"id\":\"58a9d80e-a6e8-48f2-b979-6e45a0e7ceb1\",\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\",\"isManaged\":true,\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"folderId\":null}]}}"}
2025-03-14T22:29:13.533871+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991353533,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-bridge-created]"}
2025-03-14T22:29:13.533871+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741991353533,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-bridge-created]"}
2025-03-14T22:29:18.129159+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991358129,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:18.129289+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991358129,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='undefined'"}
2025-03-14T22:29:18.129294+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991358129,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:18.080Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"createdAt\":\"2025-03-14T22:29:12.550Z\",\"modifiedAt\":\"2025-03-14T22:29:17.450Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"}}"}
2025-03-14T22:29:18.129339+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991358129,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"}
2025-03-14T22:29:18.129435+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991358129,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-renamed\"}}"}
2025-03-14T22:29:18.129544+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991358129,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:18.129545+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991358129,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:29:18.080Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"createdAt\":\"2025-03-14T22:29:12.550Z\",\"modifiedAt\":\"2025-03-14T22:29:17.450Z\",\"createdBy\":null,\"modifiedBy\":null,\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"}}"}
2025-03-14T22:29:18.129557+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991358129,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-slack-channel-renamed]"}
2025-03-14T22:29:18.129559+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741991358129,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-slack-channel-renamed]"}
2025-03-14T22:29:23.517116+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991363517,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:23.517417+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991363517,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='undefined'"}
2025-03-14T22:29:23.517510+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991363517,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:23.376Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:17.396Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T22:29:23.212Z\"]},\"requestId\":\"e08d5cd7-ce49-6078-7ee3-9a023cc900d4\",\"client\":\"quantumks2s\"}"}
2025-03-14T22:29:23.517511+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991363517,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T22:29:23.518153+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991363517,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T22:29:23.518193+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991363518,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:23.520356+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991363518,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:29:23.376Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:17.396Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T22:29:23.212Z\"]},\"requestId\":\"e08d5cd7-ce49-6078-7ee3-9a023cc900d4\",\"client\":\"quantumks2s\"}"}
2025-03-14T22:29:23.520357+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991363518,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-updated]"}
2025-03-14T22:29:23.520362+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991363518,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident updated notification for [icc-incident-updated]: {\"createdAt\":\"2025-03-14T22:29:23.376Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:17.396Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T22:29:23.212Z\"]},\"requestId\":\"e08d5cd7-ce49-6078-7ee3-9a023cc900d4\",\"client\":\"quantumks2s\"}"}
2025-03-14T22:29:23.520364+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991363518,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Un-accounted for change for key engagedAt with changes: [\"\",\"2025-03-14T22:29:23.212Z\"] with incident payload {\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:17.396Z\",\"usdResources\":[]}"}
2025-03-14T22:29:23.678989+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991363678,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident update message to Slack."}
2025-03-14T22:29:23.679019+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991363678,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08HDBF5E3Z\",\"ts\":\"1741991363.614689\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741991363.614689\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"SiteReliability updated status from *New* to *In Progress*. Let's get to work!\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"4gk/Z\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"text\",\"text\":\"SiteReliability updated status from \"},{\"type\":\"text\",\"text\":\"New\",\"style\":{\"bold\":true}},{\"type\":\"text\",\"text\":\" to \"},{\"type\":\"text\",\"text\":\"In Progress\",\"style\":{\"bold\":true}},{\"type\":\"text\",\"text\":\". Let's get to work!\"}]}]}],\"language\":{\"locale\":\"en-US\",\"is_reliable\":true}},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T22:29:23.708137+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991363708,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident update message to Slack."}
2025-03-14T22:29:23.708193+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991363708,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08HDBF5E3Z\",\"ts\":\"1741991363.637459\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741991363.637459\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"SiteReliability just updated this incident:\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"attachments\":[{\"id\":1,\"blocks\":[{\"type\":\"section\",\"block_id\":\"bq8B1\",\"fields\":[{\"type\":\"mrkdwn\",\"text\":\"*Status*:\\nIn Progress\",\"verbatim\":false}]},{\"type\":\"actions\",\"block_id\":\"ryr74\",\"elements\":[{\"type\":\"button\",\"action_id\":\"action-show-details\",\"text\":{\"type\":\"plain_text\",\"text\":\"View Incident Details\",\"emoji\":true},\"style\":\"primary\"}]}],\"color\":\"#009FE2\",\"fallback\":\"Show updated attributes\"}],\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"KyY\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"text\",\"text\":\"SiteReliability just updated this incident:\"}]}]}]},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T22:29:29.933581+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991369933,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:29.933712+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991369933,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T22:29:29.933713+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991369933,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:29.420Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:29:29.420Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"}
2025-03-14T22:29:29.933736+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991369933,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T22:29:29.933807+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991369933,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T22:29:29.933933+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991369933,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:29.933936+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991369933,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:29:29.420Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:29:29.420Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"}
2025-03-14T22:29:29.933939+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991369933,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T22:29:29.933964+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991369933,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T22:29:29.420Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_updated\",\"timestamp\":\"2025-03-14T22:29:29.420Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"}
2025-03-14T22:29:57.482858+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991397482,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:57.483336+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991397483,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='undefined'"}
2025-03-14T22:29:57.483459+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991397483,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:57.465Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"id\":\"50d2bfd3-d421-47d5-afdf-a7e7f35bc626\",\"serviceId\":\"PM846U4\",\"serviceName\":\"(CP SRE USE ONLY) CP SRE Global IMS Response\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PM846U4\",\"responderName\":\"Dominick Blue\",\"responderId\":\"P5SH499\",\"responderLink\":\"https://salesforce.pagerduty.com/users/P5SH499\",\"incidentNumber\":\"14014185\",\"incidentTitle\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\nSeverity: Sev2\\nSlack Channel: #icc-73035802\\nBridge URL: https://meet.google.com/oms-esob-eoa\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\\nAdditional Details: \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q1IH7VVZWX244X\",\"success\":true,\"pageTimestamp\":\"2025-03-14T22:29:57.415Z\",\"pdData\":{\"incident\":{\"incident_number\":14014185,\"title\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"created_at\":\"2025-03-14T22:29:57Z\",\"updated_at\":\"2025-03-14T22:29:57Z\",\"status\":\"triggered\",\"incident_key\":\"5a151f3ed3614b2db905bd98891a41b1\",\"service\":{\"id\":\"PM846U4\",\"type\":\"service_reference\",\"summary\":\"(CP SRE USE ONLY) CP SRE Global IMS Response\",\"self\":\"https://api.pagerduty.com/services/PM846U4\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PM846U4\"},\"assignments\":[{\"at\":\"2025-03-14T22:29:57Z\",\"assignee\":{\"id\":\"P5SH499\",\"type\":\"user_reference\",\"summary\":\"Dominick Blue\",\"self\":\"https://api.pagerduty.com/users/P5SH499\",\"html_url\":\"https://salesforce.pagerduty.com/users/P5SH499\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T22:29:57Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"RQ1766ELX66PKX7223XY054C2Z\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/RQ1766ELX66PKX7223XY054C2Z\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q1IH7VVZWX244X/log_entries/RQ1766ELX66PKX7223XY054C2Z\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"PTS92B1\",\"type\":\"escalation_policy_reference\",\"summary\":\"CPSRE Global Escalation\",\"self\":\"https://api.pagerduty.com/escalation_policies/PTS92B1\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/PTS92B1\"},\"teams\":[{\"id\":\"P186O8B\",\"type\":\"team_reference\",\"summary\":\"CP SRE Global\",\"self\":\"https://api.pagerduty.com/teams/P186O8B\",\"html_url\":\"https://salesforce.pagerduty.com/teams/P186O8B\"}],\"impacted_services\":[{\"id\":\"PM846U4\",\"type\":\"service_reference\",\"summary\":\"(CP SRE USE ONLY) CP SRE Global IMS Response\",\"self\":\"https://api.pagerduty.com/services/PM846U4\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PM846U4\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T22:39:57Z\"},{\"type\":\"resolve\",\"at\":\"2025-03-15T10:29:57Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PM846U4\",\"type\":\"service_reference\",\"summary\":\"(CP SRE USE ONLY) CP SRE Global IMS Response\",\"self\":\"https://api.pagerduty.com/services/PM846U4\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PM846U4\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q1IH7VVZWX244X\",\"type\":\"incident\",\"summary\":\"[#14014185] Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"self\":\"https://api.pagerduty.com/incidents/Q1IH7VVZWX244X\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q1IH7VVZWX244X\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\nSeverity: Sev2\\nSlack Channel: #icc-73035802\\nBridge URL: https://meet.google.com/oms-esob-eoa\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\\nAdditional Details: \"}}},\"responderEmail\":\"dominick.blue@salesforce.com\"}}"}
2025-03-14T22:29:57.483464+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991397483,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"}
2025-03-14T22:29:57.483527+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991397483,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-page-response\"}}"}
2025-03-14T22:29:57.483631+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991397483,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:57.483755+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991397483,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:29:57.465Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"id\":\"50d2bfd3-d421-47d5-afdf-a7e7f35bc626\",\"serviceId\":\"PM846U4\",\"serviceName\":\"(CP SRE USE ONLY) CP SRE Global IMS Response\",\"serviceLink\":\"https://salesforce.pagerduty.com/service-directory/PM846U4\",\"responderName\":\"Dominick Blue\",\"responderId\":\"P5SH499\",\"responderLink\":\"https://salesforce.pagerduty.com/users/P5SH499\",\"incidentNumber\":\"14014185\",\"incidentTitle\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"incidentDetails\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\nSeverity: Sev2\\nSlack Channel: #icc-73035802\\nBridge URL: https://meet.google.com/oms-esob-eoa\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\\nAdditional Details: \",\"incidentLink\":\"https://salesforce.pagerduty.com/incidents/Q1IH7VVZWX244X\",\"success\":true,\"pageTimestamp\":\"2025-03-14T22:29:57.415Z\",\"pdData\":{\"incident\":{\"incident_number\":14014185,\"title\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"created_at\":\"2025-03-14T22:29:57Z\",\"updated_at\":\"2025-03-14T22:29:57Z\",\"status\":\"triggered\",\"incident_key\":\"5a151f3ed3614b2db905bd98891a41b1\",\"service\":{\"id\":\"PM846U4\",\"type\":\"service_reference\",\"summary\":\"(CP SRE USE ONLY) CP SRE Global IMS Response\",\"self\":\"https://api.pagerduty.com/services/PM846U4\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PM846U4\"},\"assignments\":[{\"at\":\"2025-03-14T22:29:57Z\",\"assignee\":{\"id\":\"P5SH499\",\"type\":\"user_reference\",\"summary\":\"Dominick Blue\",\"self\":\"https://api.pagerduty.com/users/P5SH499\",\"html_url\":\"https://salesforce.pagerduty.com/users/P5SH499\"}}],\"assigned_via\":\"escalation_policy\",\"last_status_change_at\":\"2025-03-14T22:29:57Z\",\"resolved_at\":null,\"first_trigger_log_entry\":{\"id\":\"RQ1766ELX66PKX7223XY054C2Z\",\"type\":\"trigger_log_entry_reference\",\"summary\":\"Triggered through the website.\",\"self\":\"https://api.pagerduty.com/log_entries/RQ1766ELX66PKX7223XY054C2Z\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q1IH7VVZWX244X/log_entries/RQ1766ELX66PKX7223XY054C2Z\"},\"alert_counts\":{\"all\":0,\"triggered\":0,\"resolved\":0},\"is_mergeable\":true,\"incident_type\":{\"name\":\"incident_default\"},\"escalation_policy\":{\"id\":\"PTS92B1\",\"type\":\"escalation_policy_reference\",\"summary\":\"CPSRE Global Escalation\",\"self\":\"https://api.pagerduty.com/escalation_policies/PTS92B1\",\"html_url\":\"https://salesforce.pagerduty.com/escalation_policies/PTS92B1\"},\"teams\":[{\"id\":\"P186O8B\",\"type\":\"team_reference\",\"summary\":\"CP SRE Global\",\"self\":\"https://api.pagerduty.com/teams/P186O8B\",\"html_url\":\"https://salesforce.pagerduty.com/teams/P186O8B\"}],\"impacted_services\":[{\"id\":\"PM846U4\",\"type\":\"service_reference\",\"summary\":\"(CP SRE USE ONLY) CP SRE Global IMS Response\",\"self\":\"https://api.pagerduty.com/services/PM846U4\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PM846U4\"}],\"pending_actions\":[{\"type\":\"escalate\",\"at\":\"2025-03-14T22:39:57Z\"},{\"type\":\"resolve\",\"at\":\"2025-03-15T10:29:57Z\"}],\"acknowledgements\":[],\"basic_alert_grouping\":null,\"alert_grouping\":null,\"last_status_change_by\":{\"id\":\"PM846U4\",\"type\":\"service_reference\",\"summary\":\"(CP SRE USE ONLY) CP SRE Global IMS Response\",\"self\":\"https://api.pagerduty.com/services/PM846U4\",\"html_url\":\"https://salesforce.pagerduty.com/service-directory/PM846U4\"},\"priority\":null,\"incidents_responders\":[],\"responder_requests\":[],\"subscriber_requests\":[],\"urgency\":\"high\",\"id\":\"Q1IH7VVZWX244X\",\"type\":\"incident\",\"summary\":\"[#14014185] Incident: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"self\":\"https://api.pagerduty.com/incidents/Q1IH7VVZWX244X\",\"html_url\":\"https://salesforce.pagerduty.com/incidents/Q1IH7VVZWX244X\",\"body\":{\"details\":\"Please join this active incident:\\nTeam: Site Reliability\\nSubject: Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\\nSeverity: Sev2\\nSlack Channel: #icc-73035802\\nBridge URL: https://meet.google.com/oms-esob-eoa\\nAdditional Joining Info: Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\\nAdditional Details: \"}}},\"responderEmail\":\"dominick.blue@salesforce.com\"}}"}
2025-03-14T22:29:57.483756+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991397483,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-page-response]"}
2025-03-14T22:29:57.483756+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741991397483,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-page-response]"}
2025-03-14T22:29:57.535996+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991397535,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:57.536152+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991397536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='undefined'"}
2025-03-14T22:29:57.536190+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991397536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:29:57.527Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"users\":[\"U02NP5RGQQ7\"]}}"}
2025-03-14T22:29:57.536191+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991397536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"}
2025-03-14T22:29:57.536250+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991397536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"}
2025-03-14T22:29:57.537167+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991397536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:29:57.537170+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991397536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:29:57.527Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"users\":[\"U02NP5RGQQ7\"]}}"}
2025-03-14T22:29:57.537171+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991397536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-slack-channel-invite-users]"}
2025-03-14T22:29:57.537173+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991397536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident invite notification for [icc-slack-channel-invite-users]: {\"createdAt\":\"2025-03-14T22:29:57.527Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"users\":[\"U02NP5RGQQ7\"]}}"}
2025-03-14T22:29:57.537174+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991397536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Could not invite incident commander from event"}
2025-03-14T22:29:57.537174+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991397536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Inviting Slack users"}
2025-03-14T22:31:20.504533+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991480504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2911055872,\"uptime\":1811209.81,\"totalMem\":4018155520,\"loadavg\":[0.02,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23940030,\"nice\":13940,\"sys\":3489750,\"idle\":1777262800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23844930,\"nice\":13830,\"sys\":3504670,\"idle\":1777486440,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6667,\"sum\":59529}}}"}
2025-03-14T22:31:20.504684+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991480504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:32:20.742108+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991540742,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":291.17744,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:32:20.742263+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991540742,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:39:20.504571+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991960504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2909872128,\"uptime\":1811689.81,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23943850,\"nice\":13940,\"sys\":3490310,\"idle\":1777736380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23848410,\"nice\":13830,\"sys\":3505260,\"idle\":1777960270,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6101,\"sum\":59597}}}"}
2025-03-14T22:39:20.504677+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991960504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:39:24.587957+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991964587,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:39:24.588091+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991964588,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='undefined'"}
2025-03-14T22:39:24.588093+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991964588,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:24.328Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"3ddda525-5f6f-4506-9452-d9a6e36ada01\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"}
2025-03-14T22:39:24.588110+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991964588,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T22:39:24.588171+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991964588,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T22:39:24.588308+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991964588,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:39:24.588309+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991964588,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:39:24.328Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"3ddda525-5f6f-4506-9452-d9a6e36ada01\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"}
2025-03-14T22:39:24.588313+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991964588,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [bullmq-job-completed]"}
2025-03-14T22:39:24.588314+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741991964588,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [bullmq-job-completed]"}
2025-03-14T22:39:24.687360+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991964681,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:39:24.687364+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991964681,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='undefined'"}
2025-03-14T22:39:24.687366+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991964681,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T22:39:24.632Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"3ddda525-5f6f-4506-9452-d9a6e36ada01\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"3ddda525-5f6f-4506-9452-d9a6e36ada01\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T22:39:24.269Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HDBF5E3Z\"}}"}
2025-03-14T22:39:24.687366+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991964681,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T22:39:24.687367+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991964681,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T22:39:24.687368+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991964681,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:39:24.687369+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991964681,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T22:39:24.632Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"3ddda525-5f6f-4506-9452-d9a6e36ada01\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"3ddda525-5f6f-4506-9452-d9a6e36ada01\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T22:39:24.269Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HDBF5E3Z\"}}"}
2025-03-14T22:39:24.687370+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991964681,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-reminder-triggered]"}
2025-03-14T22:39:24.687373+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991964681,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-reminder-triggered]: {\"createdAt\":\"2025-03-14T22:39:24.632Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"3ddda525-5f6f-4506-9452-d9a6e36ada01\",\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"3ddda525-5f6f-4506-9452-d9a6e36ada01\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"Try out the ICC Trust Integration with /icc-trust in Slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"offsetUnit\":\"m\",\"triggersAt\":\"2025-03-14T22:39:24.269Z\",\"isRecurring\":false,\"occurrences\":[],\"offsetValue\":10,\"additionalInfo\":{\"rule\":{\"name\":\"Incident Sev2 Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"currentOccurrence\":0,\"inheritedFromTeamConfig\":true},\"slackChannelId\":\"C08HDBF5E3Z\"}}"}
2025-03-14T22:39:48.985354+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991988985,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.010455,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:39:48.985472+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991988985,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:39:49.136533+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991989136,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":150.955997,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:39:49.136615+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991989136,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:39:49.192353+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991989192,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":55.583263,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:39:49.192427+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991989192,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:39:50.993621+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991990993,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.006897,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:39:50.993699+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991990993,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:39:51.001096+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991991001,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.007068,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:39:51.001166+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991991001,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:39:51.091048+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991991090,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0,\"method\":\"C08J53JAZRP\",\"path\":\"U02Q288NF7W\",\"statusCode\":1}}"}
2025-03-14T22:39:51.091049+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991991090,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:39:51.102618+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991991102,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0,\"method\":\"C08J53JAZRP\",\"path\":\"U02Q288NF7W\",\"statusCode\":1}}"}
2025-03-14T22:39:51.102620+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991991102,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:39:51.869174+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991991869,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008403,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:39:51.869260+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991991869,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:39:51.980919+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991991980,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0,\"method\":\"C08J53JAZRP\",\"path\":\"U02Q288NF7W\",\"statusCode\":1}}"}
2025-03-14T22:39:51.980972+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991991980,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:39:53.121302+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991993121,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.007265,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:39:53.121417+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991993121,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:39:53.221911+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741991993221,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0,\"method\":\"C08J53JAZRP\",\"path\":\"U02Q288NF7W\",\"statusCode\":1}}"}
2025-03-14T22:39:53.221996+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741991993221,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:40:59.805400+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992059805,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":364.612215,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:40:59.805516+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992059805,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:52:20.508593+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992740508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2889175040,\"uptime\":1812469.81,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23950710,\"nice\":13940,\"sys\":3491430,\"idle\":1778505300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23854680,\"nice\":13830,\"sys\":3506400,\"idle\":1778728760,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6102,\"sum\":59594}}}"}
2025-03-14T22:52:20.508730+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992740508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:55:22.093503+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992922093,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":85.449895,\"method\":\"BoltInteraction.incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:55:22.093682+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992922093,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:55:22.093825+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992922093,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.007387,\"method\":\"BoltCommandIncidentReqd.rejectIfClosedMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:55:22.093826+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992922093,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:55:22.256531+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741992922256,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":162.425597,\"method\":\"InternalCommsAction\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:55:22.256683+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741992922256,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:58:47.750019+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741993127749,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.010936,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:58:47.750162+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993127750,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:58:47.925520+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741993127925,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":175.252893,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:58:47.925621+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993127925,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:58:48.362972+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741993128362,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":356.023578,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T22:58:48.363114+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993128363,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T22:59:20.508609+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741993160508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2887766016,\"uptime\":1812889.82,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23954860,\"nice\":13940,\"sys\":3491980,\"idle\":1778919380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23858730,\"nice\":13830,\"sys\":3506890,\"idle\":1779143060,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6133,\"sum\":59578}}}"}
2025-03-14T22:59:20.508689+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993160508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:05:20.508604+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741993520508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2887921664,\"uptime\":1813249.82,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23957620,\"nice\":13940,\"sys\":3492530,\"idle\":1779274360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23862490,\"nice\":13830,\"sys\":3507400,\"idle\":1779498040,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6097,\"sum\":59601}}}"}
2025-03-14T23:05:20.508698+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741993520508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:14:20.508585+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994060508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2913095680,\"uptime\":1813789.82,\"totalMem\":4018155520,\"loadavg\":[0.01,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23962310,\"nice\":13940,\"sys\":3493340,\"idle\":1779806580,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23867510,\"nice\":13830,\"sys\":3508130,\"idle\":1780030210,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6111,\"sum\":59589}}}"}
2025-03-14T23:14:20.508668+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994060508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:19:00.287186+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994340287,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T23:19:00.288713+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994340288,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:21:20.508550+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994480508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2890526720,\"uptime\":1814209.82,\"totalMem\":4018155520,\"loadavg\":[0.19,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23966740,\"nice\":13940,\"sys\":3494110,\"idle\":1780220080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23871820,\"nice\":13830,\"sys\":3508980,\"idle\":1780443820,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6101,\"sum\":59613}}}"}
2025-03-14T23:21:20.508719+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994480508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:32.375091+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994612374,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:32.375415+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994612375,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='undefined'"}
2025-03-14T23:23:32.375487+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994612375,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:32.365Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"635833db-75c8-32f9-915f-d2ca3007f38e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:32.375505+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994612375,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T23:23:32.375555+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994612375,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-deleted\"}}"}
2025-03-14T23:23:32.375665+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994612375,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:32.375752+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994612375,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:23:32.365Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"635833db-75c8-32f9-915f-d2ca3007f38e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:32.375755+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994612375,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-deleted]"}
2025-03-14T23:23:32.375759+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741994612375,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-deleted]"}
2025-03-14T23:23:32.395959+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994612395,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:32.396176+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994612396,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='undefined'"}
2025-03-14T23:23:32.396250+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994612396,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:32.386Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":[],\"requestId\":\"635833db-75c8-32f9-915f-d2ca3007f38e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:32.396274+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994612396,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T23:23:32.396312+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994612396,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-created\"}}"}
2025-03-14T23:23:32.396475+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994612396,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:32.396477+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994612396,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:23:32.386Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":[],\"requestId\":\"635833db-75c8-32f9-915f-d2ca3007f38e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:32.396479+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994612396,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-created]"}
2025-03-14T23:23:32.396480+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741994612396,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-created]"}
2025-03-14T23:23:32.449646+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994612449,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:32.449741+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994612449,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='undefined'"}
2025-03-14T23:23:32.449750+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994612449,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:32.395Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[]}"}
2025-03-14T23:23:32.449772+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994612449,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T23:23:32.449824+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994612449,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-usd-resource-response\"}}"}
2025-03-14T23:23:32.449914+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994612449,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:32.449916+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994612449,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:23:32.395Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[]}"}
2025-03-14T23:23:32.449922+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994612449,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-usd-resource-response]"}
2025-03-14T23:23:32.449950+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741994612449,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-usd-resource-response]"}
2025-03-14T23:23:33.029274+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994613029,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:33.029482+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994613029,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='undefined'"}
2025-03-14T23:23:33.029528+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994613029,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:33.017Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":[{\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"lock\":true,\"gusCaseRecordId\":\"500EE00001TuDhMYAV\",\"sfid\":\"aCqEE000000C0XJ0A0\"}],\"requestId\":\"635833db-75c8-32f9-915f-d2ca3007f38e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:33.029560+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994613029,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"}
2025-03-14T23:23:33.029591+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994613029,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-request\"}}"}
2025-03-14T23:23:33.034141+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994613029,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:33.034142+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994613029,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:23:33.017Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\"},\"eventObj\":[{\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"lock\":true,\"gusCaseRecordId\":\"500EE00001TuDhMYAV\",\"sfid\":\"aCqEE000000C0XJ0A0\"}],\"requestId\":\"635833db-75c8-32f9-915f-d2ca3007f38e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:33.034143+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994613029,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-to-cis-request]"}
2025-03-14T23:23:33.034143+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741994613029,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-incident-to-cis-request]"}
2025-03-14T23:23:33.034144+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994613029,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:33.034144+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994613030,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='undefined'"}
2025-03-14T23:23:33.034157+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994613030,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:32.809Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-14T22:24:08.000Z\",\"2025-03-14T22:24:00.000Z\"],\"severity\":[\"Sev2\",\"Sev3\"],\"impactStartTime\":[\"2025-03-14T22:29:09.518Z\",\"2025-03-14T21:57:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T22:24:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]}},\"requestId\":\"635833db-75c8-32f9-915f-d2ca3007f38e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:33.034157+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994613030,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T23:23:33.034158+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994613030,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T23:23:33.034158+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994613030,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:33.034162+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994613030,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:23:32.809Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-14T22:24:08.000Z\",\"2025-03-14T22:24:00.000Z\"],\"severity\":[\"Sev2\",\"Sev3\"],\"impactStartTime\":[\"2025-03-14T22:29:09.518Z\",\"2025-03-14T21:57:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T22:24:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]}},\"requestId\":\"635833db-75c8-32f9-915f-d2ca3007f38e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:33.034163+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994613030,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-updated]"}
2025-03-14T23:23:33.034168+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994613030,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident updated notification for [icc-incident-updated]: {\"createdAt\":\"2025-03-14T23:23:32.809Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-14T22:24:08.000Z\",\"2025-03-14T22:24:00.000Z\"],\"severity\":[\"Sev2\",\"Sev3\"],\"impactStartTime\":[\"2025-03-14T22:29:09.518Z\",\"2025-03-14T21:57:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T22:24:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]}},\"requestId\":\"635833db-75c8-32f9-915f-d2ca3007f38e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:33.069444+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994613069,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:33.069551+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994613069,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='undefined'"}
2025-03-14T23:23:33.069553+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994613069,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"timestamp\":\"2025-03-14T23:23:33.018Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}"}
2025-03-14T23:23:33.069554+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994613069,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"}
2025-03-14T23:23:33.069592+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994613069,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-generic-data\"}}"}
2025-03-14T23:23:33.069678+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994613069,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:33.069719+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994613069,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"timestamp\":\"2025-03-14T23:23:33.018Z\",\"sectionTitle\":\"Incident to CI Updated \",\"contentObject\":{\"emptyData\":\"All Incident to CI have been removed\",\"dataTitle\":\"Incident to Ci updated with the following information:\",\"data\":[]}}"}
2025-03-14T23:23:33.069720+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994613069,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-report-generic-data]"}
2025-03-14T23:23:33.069721+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741994613069,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-report-generic-data]"}
2025-03-14T23:23:33.224751+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994613224,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Posted incident update message to Slack."}
2025-03-14T23:23:33.225297+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994613224,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Slack response: {\"ok\":true,\"channel\":\"C08HDBF5E3Z\",\"ts\":\"1741994613.153889\",\"message\":{\"user\":\"U02Q288NF7W\",\"type\":\"message\",\"ts\":\"1741994613.153889\",\"bot_id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"text\":\"<@U02NP5RGQQ7> just updated this incident:\",\"team\":\"T01GST6QY0G\",\"bot_profile\":{\"id\":\"B02Q0159R4K\",\"app_id\":\"A02Q50RQQ3B\",\"name\":\"Incident Command Center\",\"icons\":{\"image_36\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_36.png\",\"image_48\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_48.png\",\"image_72\":\"https://avatars.slack-edge.com/2022-03-18/3284288003008_60d319541d08718309e0_72.png\"},\"deleted\":false,\"updated\":1647596965,\"team_id\":\"T01GST6QY0G\"},\"attachments\":[{\"id\":1,\"blocks\":[{\"type\":\"section\",\"block_id\":\"ZY1Wb\",\"fields\":[{\"type\":\"mrkdwn\",\"text\":\"*Detected Time*:\\n<!date^1741991040^{date_num} at {time_long} UTC|2025-03-14  10:24 PM  UTC>\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Severity*:\\nSev3\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impact Start Time*:\\n<!date^1741989420^{date_num} at {time_long} UTC|2025-03-14  9:57 PM  UTC>\",\"verbatim\":false},{\"type\":\"mrkdwn\",\"text\":\"*Impact End Time*:\\n<!date^1741991040^{date_num} at {time_long} UTC|2025-03-14  10:24 PM  UTC>\",\"verbatim\":false}]},{\"type\":\"actions\",\"block_id\":\"ajLHW\",\"elements\":[{\"type\":\"button\",\"action_id\":\"action-show-details\",\"text\":{\"type\":\"plain_text\",\"text\":\"View Incident Details\",\"emoji\":true},\"style\":\"primary\"}]}],\"color\":\"#009FE2\",\"fallback\":\"Show updated attributes\"}],\"blocks\":[{\"type\":\"rich_text\",\"block_id\":\"0=XF\",\"elements\":[{\"type\":\"rich_text_section\",\"elements\":[{\"type\":\"user\",\"user_id\":\"U02NP5RGQQ7\"},{\"type\":\"text\",\"text\":\" just updated this incident:\"}]}]}]},\"response_metadata\":{\"scopes\":[\"app_mentions:read\",\"channels:join\",\"channels:manage\",\"channels:read\",\"chat:write\",\"chat:write.customize\",\"chat:write.public\",\"commands\",\"groups:read\",\"groups:write\",\"links:read\",\"links:write\",\"users:read\",\"users:read.email\",\"channels:history\",\"groups:history\",\"im:history\",\"mpim:history\",\"bookmarks:read\",\"bookmarks:write\",\"pins:read\",\"pins:write\",\"mpim:read\",\"workflow.steps:execute\"],\"acceptedScopes\":[\"chat:write\"]}}"}
2025-03-14T23:23:47.151253+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994627151,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.006309,\"method\":\"BoltAction.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:23:47.151377+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994627151,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:47.363993+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994627363,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":212.470444,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:23:47.364063+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994627364,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:47.364245+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994627364,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.086478,\"method\":\"BoltCommand.parseSubcommandMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:23:47.364313+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994627364,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:47.444693+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994627444,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":80.245365,\"method\":\"BoltInteraction.incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:23:47.444756+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994627444,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:47.444790+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994627444,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.005176,\"method\":\"BoltCommandIncidentReqd.rejectIfClosedMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:23:47.444853+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994627444,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:47.445084+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994627445,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.141847,\"method\":\"BoltCommand.ackFirstMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:23:47.447352+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994627445,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:47.613776+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994627613,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":168.495544,\"method\":\"IncidentCommand.commandListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:23:47.613866+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994627613,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:57.593480+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637593,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:57.593586+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637593,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='undefined'"}
2025-03-14T23:23:57.593613+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637593,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:57.543Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0XJ0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000NYJr02AH\"}]}"}
2025-03-14T23:23:57.593646+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637593,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}"}
2025-03-14T23:23:57.593724+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637593,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-response\"}}"}
2025-03-14T23:23:57.593835+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637593,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:57.593882+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637593,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:23:57.543Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0XJ0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000NYJr02AH\"}]}"}
2025-03-14T23:23:57.593883+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637593,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-to-cis-response]"}
2025-03-14T23:23:57.594384+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741994637593,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-incident-to-cis-response]"}
2025-03-14T23:23:57.613484+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637613,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:57.613608+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637613,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='undefined'"}
2025-03-14T23:23:57.613629+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637613,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:23:57.543Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0XJ0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000NYJr02AH\"}],\"cis\":[{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:57.184Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]}"}
2025-03-14T23:23:57.613660+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637613,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"}
2025-03-14T23:23:57.613713+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637613,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-to-cis-export-success\"}}"}
2025-03-14T23:23:57.613803+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994637613,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:57.613850+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637613,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:23:57.543Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0XJ0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000NYJr02AH\"}],\"cis\":[{\"id\":\"599ff244-7d51-40ea-bdc8-b30be613c623\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createLock\":false,\"sfid\":\"aCqEE000000C0XJ0A0\",\"configurationItem\":{\"id\":\"a7JEE00000NYJr02AH\",\"name\":\"ita28\",\"type\":\"Hyperforce Cell\",\"path\":\"Salesforce.Hyperforce.commercial1.aws-prod19-eusouth1.core1.ita28\",\"parentId\":\"a7JEE00000CsLTZ2A3\",\"status\":null,\"childrenCount\":-1},\"lock\":{\"createdAt\":\"2025-03-14T22:29:23.126Z\",\"modifiedAt\":\"2025-03-14T23:23:57.184Z\",\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"pending_response\",\"description\":\"Lock to be created for Incident: b7ef96fc-4995-4d2b-b152-2783270aada8\",\"externalId\":\"a8LEE00001BY0lD2AT\"}}]}"}
2025-03-14T23:23:57.613850+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994637613,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-to-cis-export-success]"}
2025-03-14T23:23:57.613871+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741994637613,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-incident-to-cis-export-success]"}
2025-03-14T23:23:59.345594+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994639345,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:59.345678+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994639345,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='undefined'"}
2025-03-14T23:23:59.345731+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994639345,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"locks\":[{\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001BY0lD2AT\",\"incidentToCiId\":\"599ff244-7d51-40ea-bdc8-b30be613c623\"}],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"}"}
2025-03-14T23:23:59.345731+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994639345,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T23:23:59.345757+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994639345,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-ctc-lock-response\"}}"}
2025-03-14T23:23:59.345919+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994639345,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:23:59.345919+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994639345,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"locks\":[{\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001BY0lD2AT\",\"incidentToCiId\":\"599ff244-7d51-40ea-bdc8-b30be613c623\"}],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"}"}
2025-03-14T23:23:59.345920+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994639345,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-ctc-lock-response]"}
2025-03-14T23:23:59.345921+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741994639345,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-ctc-lock-response]"}
2025-03-14T23:24:01.564321+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994641564,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":1285.676312,\"method\":\"InternalCommsAction\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:24:01.564425+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994641564,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:24:02.345852+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994642345,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:24:02.346010+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994642345,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='undefined'"}
2025-03-14T23:24:02.346015+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994642345,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:24:02.233Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T23:24:02.233Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"}
2025-03-14T23:24:02.346040+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994642346,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T23:24:02.346100+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994642346,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-gus-response\"}}"}
2025-03-14T23:24:02.346229+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994642346,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:24:02.346235+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994642346,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:24:02.233Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T23:24:02.233Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"}
2025-03-14T23:24:02.346238+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994642346,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-gus-response]"}
2025-03-14T23:24:02.346284+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994642346,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-gus-response]: {\"createdAt\":\"2025-03-14T23:24:02.233Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"\"},\"caseRecordId\":\"500EE00001TuDhMYAV\"},\"eventObj\":{\"status\":\"success\",\"event\":\"incident_resolved\",\"timestamp\":\"2025-03-14T23:24:02.233Z\",\"recordId\":\"500EE00001TuDhMYAV\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"caseNumber\":\"73035802\"},\"changes\":{}}"}
2025-03-14T23:26:20.508572+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994780508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2903474176,\"uptime\":1814509.82,\"totalMem\":4018155520,\"loadavg\":[0.01,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23969300,\"nice\":13940,\"sys\":3494580,\"idle\":1780515720,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23874330,\"nice\":13830,\"sys\":3509400,\"idle\":1780739660,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6105,\"sum\":59609}}}"}
2025-03-14T23:26:20.508684+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994780508,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:27:20.512573+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994840512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2901061632,\"uptime\":1814569.82,\"totalMem\":4018155520,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23969750,\"nice\":13940,\"sys\":3494660,\"idle\":1780574870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23874760,\"nice\":13830,\"sys\":3509480,\"idle\":1780798850,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6103,\"sum\":59614}}}"}
2025-03-14T23:27:20.512676+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994840512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:28:20.512606+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994900512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2900291584,\"uptime\":1814629.82,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23970190,\"nice\":13940,\"sys\":3494750,\"idle\":1780633980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23875130,\"nice\":13830,\"sys\":3509590,\"idle\":1780858120,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6094,\"sum\":59612}}}"}
2025-03-14T23:28:20.512740+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994900512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:28:33.746030+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994913745,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:28:33.746148+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994913746,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='undefined'"}
2025-03-14T23:28:33.746171+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994913746,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:28:33.690Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621\",\"message\":\"If the Incident is invalid, close using /icc-incident quickclose in slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Low Severity Incident Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"}
2025-03-14T23:28:33.746223+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994913746,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T23:28:33.746258+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994913746,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"bullmq-job-completed\"}}"}
2025-03-14T23:28:33.746356+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994913746,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:28:33.746401+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994913746,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:28:33.690Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621\",\"message\":\"If the Incident is invalid, close using /icc-incident quickclose in slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Low Severity Incident Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"}},\"client\":\"icc-rest\"}"}
2025-03-14T23:28:33.746402+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994913746,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [bullmq-job-completed]"}
2025-03-14T23:28:33.746442+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741994913746,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [bullmq-job-completed]"}
2025-03-14T23:28:33.791773+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994913791,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:28:33.791961+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994913791,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='undefined'"}
2025-03-14T23:28:33.793316+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994913791,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:28:33.783Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621\",\"message\":\"If the Incident is invalid, close using /icc-incident quickclose in slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Low Severity Incident Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"If the Incident is invalid, close using /icc-incident quickclose in slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"offsetUnit\":\"m\",\"recurrence\":50,\"triggersAt\":\"2025-03-15T03:28:33.593Z\",\"isRecurring\":true,\"occurrences\":[{\"oid\":\"063ecc48-7e11-4c90-9c25-3453daa7d089\",\"triggeredAt\":\"2025-03-14T23:28:33.764Z\",\"completed\":false}],\"offsetValue\":5,\"frequencyUnit\":\"h\",\"additionalInfo\":{\"rule\":{\"name\":\"Low Severity Incident Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"frequencyValue\":4,\"currentOccurrence\":1,\"inheritedFromTeamConfig\":true,\"currentOccurrenceId\":\"063ecc48-7e11-4c90-9c25-3453daa7d089\"},\"slackChannelId\":\"C08HDBF5E3Z\",\"nextDueAt\":\"2025-03-15T03:28:33.593Z\"}}"}
2025-03-14T23:28:33.793319+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994913792,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T23:28:33.793320+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994913792,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-reminder-triggered\"}}"}
2025-03-14T23:28:33.793321+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994913792,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:28:33.793323+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994913792,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:28:33.783Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621\",\"message\":\"If the Incident is invalid, close using /icc-incident quickclose in slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Low Severity Incident Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"If the Incident is invalid, close using /icc-incident quickclose in slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"offsetUnit\":\"m\",\"recurrence\":50,\"triggersAt\":\"2025-03-15T03:28:33.593Z\",\"isRecurring\":true,\"occurrences\":[{\"oid\":\"063ecc48-7e11-4c90-9c25-3453daa7d089\",\"triggeredAt\":\"2025-03-14T23:28:33.764Z\",\"completed\":false}],\"offsetValue\":5,\"frequencyUnit\":\"h\",\"additionalInfo\":{\"rule\":{\"name\":\"Low Severity Incident Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"frequencyValue\":4,\"currentOccurrence\":1,\"inheritedFromTeamConfig\":true,\"currentOccurrenceId\":\"063ecc48-7e11-4c90-9c25-3453daa7d089\"},\"slackChannelId\":\"C08HDBF5E3Z\",\"nextDueAt\":\"2025-03-15T03:28:33.593Z\"}}"}
2025-03-14T23:28:33.793323+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994913792,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-reminder-triggered]"}
2025-03-14T23:28:33.793324+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994913792,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handler for [icc-reminder-triggered]: {\"createdAt\":\"2025-03-14T23:28:33.783Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"eventObj\":{\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"reminderId\":\"9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621\",\"message\":\"If the Incident is invalid, close using /icc-incident quickclose in slack or the overflow menu in the Web UI\",\"additionalInfo\":{\"rule\":{\"name\":\"Low Severity Incident Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"reminderData\":{\"id\":\"9c17d1ea-0ecc-4eff-a66f-6bdb4d09d621\",\"type\":\"REMINDER\",\"active\":true,\"message\":\"If the Incident is invalid, close using /icc-incident quickclose in slack or the overflow menu in the Web UI\",\"audience\":[],\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"offsetUnit\":\"m\",\"recurrence\":50,\"triggersAt\":\"2025-03-15T03:28:33.593Z\",\"isRecurring\":true,\"occurrences\":[{\"oid\":\"063ecc48-7e11-4c90-9c25-3453daa7d089\",\"triggeredAt\":\"2025-03-14T23:28:33.764Z\",\"completed\":false}],\"offsetValue\":5,\"frequencyUnit\":\"h\",\"additionalInfo\":{\"rule\":{\"name\":\"Low Severity Incident Reminders\",\"type\":\"team\"},\"status\":\"InProgress\"},\"frequencyValue\":4,\"currentOccurrence\":1,\"inheritedFromTeamConfig\":true,\"currentOccurrenceId\":\"063ecc48-7e11-4c90-9c25-3453daa7d089\"},\"slackChannelId\":\"C08HDBF5E3Z\",\"nextDueAt\":\"2025-03-15T03:28:33.593Z\"}}"}
2025-03-14T23:29:02.389894+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994942389,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T23:29:02.391354+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994942391,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:29:03.523027+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994943522,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.012005,\"method\":\"BoltAction.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:29:03.523162+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994943523,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:29:03.701906+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994943701,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":178.568149,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:29:03.701971+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994943701,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:29:03.803607+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994943803,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":101.459236,\"method\":\"BoltInteraction.incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:29:03.803677+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994943803,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:29:03.803747+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994943803,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.005745,\"method\":\"BoltCommandIncidentReqd.rejectIfClosedMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:29:03.803779+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994943803,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:29:03.988005+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994943987,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":183.874345,\"method\":\"CloseIncidentAction\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:29:03.988113+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994943988,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:29:07.334812+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994947334,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":164.577837,\"method\":\"CloseIncidentAction\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:29:07.334900+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994947334,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:29:20.512584+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741994960512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2899234816,\"uptime\":1814689.82,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23970840,\"nice\":13940,\"sys\":3494830,\"idle\":1780693080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23875600,\"nice\":13830,\"sys\":3509700,\"idle\":1780917270,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6176,\"sum\":59580}}}"}
2025-03-14T23:29:20.512677+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741994960512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:30:17.315570+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995017315,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":25.763877,\"method\":\"configVarsMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:30:17.315653+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995017315,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:30:17.315753+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995017315,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.022964,\"method\":\"userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:30:17.315840+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995017315,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:30:17.491685+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995017491,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":175.725004,\"method\":\"authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:30:17.491798+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995017491,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:30:22.303376+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995022303,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:30:22.303639+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995022303,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='undefined'"}
2025-03-14T23:30:22.303726+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995022303,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:30:21.982Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":false,\"prbNumber\":null,\"proximateCause\":\"Self-impacting due to long running jobs\",\"customerExperience\":\"Performance degradation\",\"immediateResolution\":\"This was a self-impacting issue that was self-resolving.\",\"aarQuestions\":\"1. How do we limit the alerts we receive do to a self-impacting issue like this?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createdBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"modifiedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T23:30:17.588Z\",\"modifiedAt\":\"2025-03-14T23:30:17.588Z\",\"id\":\"f8ecc687-47bc-4e46-9a58-ebffb25f7c1e\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/haP7AkVoE22k\"}}"}
2025-03-14T23:30:22.303757+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995022303,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T23:30:22.303829+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995022303,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-finished\"}}"}
2025-03-14T23:30:22.303950+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995022303,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:30:22.303998+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995022303,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:30:21.982Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":false,\"prbNumber\":null,\"proximateCause\":\"Self-impacting due to long running jobs\",\"customerExperience\":\"Performance degradation\",\"immediateResolution\":\"This was a self-impacting issue that was self-resolving.\",\"aarQuestions\":\"1. How do we limit the alerts we receive do to a self-impacting issue like this?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createdBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"modifiedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T23:30:17.588Z\",\"modifiedAt\":\"2025-03-14T23:30:17.588Z\",\"id\":\"f8ecc687-47bc-4e46-9a58-ebffb25f7c1e\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/haP7AkVoE22k\"}}"}
2025-03-14T23:30:22.304001+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995022303,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-report-finished]"}
2025-03-14T23:30:22.304183+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995022304,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident closed notification for [icc-report-created]: {\"createdAt\":\"2025-03-14T23:30:21.982Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":false,\"prbNumber\":null,\"proximateCause\":\"Self-impacting due to long running jobs\",\"customerExperience\":\"Performance degradation\",\"immediateResolution\":\"This was a self-impacting issue that was self-resolving.\",\"aarQuestions\":\"1. How do we limit the alerts we receive do to a self-impacting issue like this?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createdBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"modifiedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T23:30:17.588Z\",\"modifiedAt\":\"2025-03-14T23:30:17.588Z\",\"id\":\"f8ecc687-47bc-4e46-9a58-ebffb25f7c1e\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/haP7AkVoE22k\"}}"}
2025-03-14T23:34:28.379642+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995268379,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.008208,\"method\":\"BoltAction.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:34:28.379675+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995268379,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:34:28.553043+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995268552,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":173.201261,\"method\":\"BoltInteraction.authMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:34:28.553099+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995268553,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:34:28.553389+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995268553,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.152149,\"method\":\"BoltCommand.ackFirstMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:34:28.553461+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995268553,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:37:20.512598+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995440512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2896994304,\"uptime\":1815169.82,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23975920,\"nice\":13940,\"sys\":3495540,\"idle\":1781166100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23880620,\"nice\":13830,\"sys\":3510400,\"idle\":1781390210,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6103,\"sum\":59610}}}"}
2025-03-14T23:37:20.512682+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995440512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:39:24.900641+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995564900,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.01273,\"method\":\"BoltEvent.userAndChannelMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:39:24.900756+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995564900,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:39:25.069266+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995565069,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":168.364522,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:39:25.069342+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995565069,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:39:25.134528+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995565134,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":65.031641,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:39:25.134589+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995565134,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:07.545259+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995607545,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:07.545587+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995607545,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='undefined'"}
2025-03-14T23:40:07.545638+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607545,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:07.529Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741995605,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741995605981,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U01RPH2F117\",\"U024XRX1FFT\",\"U02CFL32BAS\",\"U012S04MTHV\",\"UNDTN00UC\"],\"channels\":[\"C9FTL4TH8\"],\"inviteBots\":[]}}"}
2025-03-14T23:40:07.545674+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607545,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"}
2025-03-14T23:40:07.545741+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607545,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created-with-slack-channel\"}}"}
2025-03-14T23:40:07.545934+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995607545,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:07.545938+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607545,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:40:07.529Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741995605,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741995605981,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\",\"invitees\":[\"U01RPH2F117\",\"U024XRX1FFT\",\"U02CFL32BAS\",\"U012S04MTHV\",\"UNDTN00UC\"],\"channels\":[\"C9FTL4TH8\"],\"inviteBots\":[]}}"}
2025-03-14T23:40:07.545939+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607545,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-created-with-slack-channel]"}
2025-03-14T23:40:07.545940+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741995607545,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-incident-created-with-slack-channel]"}
2025-03-14T23:40:07.594779+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995607594,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:07.594940+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995607594,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created' for consumer group='undefined'"}
2025-03-14T23:40:07.594962+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607594,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:07.579Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"}
2025-03-14T23:40:07.594963+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607594,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"}
2025-03-14T23:40:07.595061+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607595,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-created\"}}"}
2025-03-14T23:40:07.595230+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995607595,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:07.595232+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607595,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:40:07.579Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"}
2025-03-14T23:40:07.595233+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607595,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-created]"}
2025-03-14T23:40:07.595233+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741995607595,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-incident-created]"}
2025-03-14T23:40:07.597975+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995607596,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:07.597976+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995607596,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='undefined'"}
2025-03-14T23:40:07.597978+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607596,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:07.586Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"U01RPH2F117\",\"U024XRX1FFT\",\"U02CFL32BAS\",\"U012S04MTHV\",\"UNDTN00UC\"],\"bots\":[],\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"channels\":[\"C9FTL4TH8\"]}}"}
2025-03-14T23:40:07.597979+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607596,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"}
2025-03-14T23:40:07.597981+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607596,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-invite-users\"}}"}
2025-03-14T23:40:07.597982+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995607596,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:07.597984+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607596,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:40:07.586Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"U01RPH2F117\",\"U024XRX1FFT\",\"U02CFL32BAS\",\"U012S04MTHV\",\"UNDTN00UC\"],\"bots\":[],\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"channels\":[\"C9FTL4TH8\"]}}"}
2025-03-14T23:40:07.597985+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607596,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-slack-channel-invite-users]"}
2025-03-14T23:40:07.597987+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607596,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident invite notification for [icc-slack-channel-invite-users]: {\"createdAt\":\"2025-03-14T23:40:07.586Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"users\":[\"U01RPH2F117\",\"U024XRX1FFT\",\"U02CFL32BAS\",\"U012S04MTHV\",\"UNDTN00UC\"],\"bots\":[],\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"channels\":[\"C9FTL4TH8\"]}}"}
2025-03-14T23:40:07.597987+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607596,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Inviting incident commander from event user data"}
2025-03-14T23:40:07.769263+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995607769,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:07.769366+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995607769,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-created' for consumer group='undefined'"}
2025-03-14T23:40:07.769420+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607769,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:07.718Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\"},\"eventObj\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741995605,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741995605981,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0}}"}
2025-03-14T23:40:07.769420+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607769,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-created\"}}"}
2025-03-14T23:40:07.769486+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607769,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-slack-channel-created\"}}"}
2025-03-14T23:40:07.769604+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995607769,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:07.769641+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607769,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:40:07.718Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\"},\"eventObj\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\",\"is_channel\":true,\"is_group\":false,\"is_im\":false,\"is_mpim\":false,\"is_private\":false,\"created\":1741995605,\"is_archived\":false,\"is_general\":false,\"unlinked\":0,\"name_normalized\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\",\"is_shared\":false,\"is_org_shared\":false,\"is_pending_ext_shared\":false,\"pending_shared\":[],\"context_team_id\":\"T01GST6QY0G\",\"updated\":1741995605981,\"parent_conversation\":null,\"creator\":\"U02Q288NF7W\",\"is_moved\":0,\"is_ext_shared\":false,\"shared_team_ids\":[\"T01GST6QY0G\"],\"internal_team_ids\":[\"T01GST6QY0G\"],\"pending_connected_team_ids\":[],\"is_member\":true,\"last_read\":\"0000000000.000000\",\"topic\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"purpose\":{\"value\":\"\",\"creator\":\"\",\"last_set\":0},\"previous_names\":[],\"priority\":0}}"}
2025-03-14T23:40:07.769642+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995607769,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-slack-channel-created]"}
2025-03-14T23:40:07.769642+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741995607769,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-slack-channel-created]"}
2025-03-14T23:40:10.769391+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995610769,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:10.769547+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995610769,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-created' for consumer group='undefined'"}
2025-03-14T23:40:10.769576+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995610769,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:10.612Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/79MmAhRhkxBH\"}}"}
2025-03-14T23:40:10.769593+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995610769,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"}
2025-03-14T23:40:10.769656+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995610769,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-report-created\"}}"}
2025-03-14T23:40:10.769771+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995610769,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:10.769789+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995610769,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:40:10.612Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"link\":\"https://salesforce.quip.com/79MmAhRhkxBH\"}}"}
2025-03-14T23:40:10.769801+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995610769,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-report-created]"}
2025-03-14T23:40:10.769818+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":40,"time":1741995610769,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"No Listener registered for event [icc-report-created]"}
2025-03-14T23:40:14.267699+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995614267,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":131.674643,\"method\":\"BoltEvent.eventAuthMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:40:14.267824+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995614267,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:14.277888+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995614277,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":156.280753,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:40:14.277956+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995614277,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:14.327706+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995614327,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":59.74478,\"method\":\"BoltEventIncidentReqd.eventIncidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:40:14.327784+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995614327,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:14.494038+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995614493,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":166.025087,\"method\":\"MemberJoinedChannelEventHandler.eventListener\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:40:14.494245+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995614494,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:30.307395+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995630307,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"IncidentsApi::updateIncident, response: {\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:29.983Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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2025-03-14T23:40:30.307395+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] 2-2962-40e9-a04a-9db52bacc143\",\"type\":\"INCIDENT_CREATED\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"client\":\"icc-slack-app\",\"auditData\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"team\":\"AX DMC Public Content Experience\",\"roles\":[{\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"profile\":\"icc standard user\",\"lastName\":null,\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"createdBy\":\"icc@slack.app\",\"firstName\":null,\"gusUserId\":\"005AH000000HyNmYAK\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedBy\":\"icc@slack.app\",\"slackUserId\":\"U01RPH2F117\"},\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"profile\":\"icc standard user\",\"lastName\":null,\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"createdBy\":\"icc@slack.app\",\"firstName\":null,\"gusUserId\":\"005AH000000HyNmYAK\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedBy\":\"icc@slack.app\",\"slackUserId\":\"U01RPH2F117\"},\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"profile\":\"icc standard user\",\"lastName\":null,\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"createdBy\":\"icc@slack.app\",\"firstName\":null,\"gusUserId\":\"005AH000000HyNmYAK\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedBy\":\"icc@slack.app\",\"slackUserId\":\"U01RPH2F117\"},\"displayName\":\"Incident Commander\",\"externalGusId\":null}],\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"impact\":[\"CurrentlyUnderInvestigation\"],\"origin\":\"Customer - External\",\"status\":\"New\",\"subject\":\"Certain vizzes are not rendering for viewers\",\"category\":\"\",\"channels\":[\"C9FTL4TH8\"],\"invitees\":[\"U01RPH2F117\",\"U024XRX1FFT\",\"U02CFL32BAS\",\"U012S04MTHV\",\"UNDTN00UC\"],\"severity\":\"Sev4\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"engagedAt\":\"\",\"rootCause\":\"\",\"caseNumber\":\"\",\"inviteBots\":[],\"description\":\"\",\"quipDocLink\":\"\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"caseRecordId\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"impactEndTime\":\"\",\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"originReference\":\"\",\"servicesImpacted\":[],\"gusExportTimestamp\":\"\",\"lastAttemptedForceExport\":\"\"},\"incidentId\":\"961c41b8-4835-490d-9237-fb72e151e8f7\"}],\"swimlanes\":[],\"usdResources\":[]}"}
2025-03-14T23:40:30.307471+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995630307,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":651.007706,\"method\":\"MarkInProgressAction\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:40:30.307578+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995630307,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:30.312869+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995630312,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:30.313124+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995630313,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='undefined'"}
2025-03-14T23:40:30.313212+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995630313,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:40:30.169Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"73037460\",\"caseRecordId\":\"500EE00001TuHuiYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/79MmAhRhkxBH\",\"engagedAt\":\"2025-03-14T23:40:29.672Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:40:12.413Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}]}},\"requestId\":\"e05ad5dd-42a4-bdf5-f718-ab79c1b42ae7\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:40:30.313215+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995630313,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T23:40:30.313243+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995630313,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-incident-updated\"}}"}
2025-03-14T23:40:30.313324+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995630313,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:40:30.313400+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995630313,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:40:30.169Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"73037460\",\"caseRecordId\":\"500EE00001TuHuiYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/79MmAhRhkxBH\",\"engagedAt\":\"2025-03-14T23:40:29.672Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:40:12.413Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}]}},\"requestId\":\"e05ad5dd-42a4-bdf5-f718-ab79c1b42ae7\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:40:30.313401+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995630313,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-incident-updated]"}
2025-03-14T23:40:30.313470+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995630313,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident updated notification for [icc-incident-updated]: {\"createdAt\":\"2025-03-14T23:40:30.169Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"73037460\",\"caseRecordId\":\"500EE00001TuHuiYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/79MmAhRhkxBH\",\"engagedAt\":\"2025-03-14T23:40:29.672Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:40:12.413Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}]}},\"requestId\":\"e05ad5dd-42a4-bdf5-f718-ab79c1b42ae7\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:41:36.567229+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995696567,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:41:36.567630+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995696567,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-roles-updated' for consumer group='undefined'"}
2025-03-14T23:41:36.567742+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995696567,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Consumer is returning ProcessedKafkaEvent {\"createdAt\":\"2025-03-14T23:41:36.257Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content 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user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c8715fea-b2eb-4afe-b6d4-db91ed56a0d6\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"05db07de-4773-4847-9b98-1f89414e0226\",\"email\":\"cramello@salesforce.com\",\"active\":true,\"name\":\"Carina Ramello\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006exL6IAI\",\"slackUserId\":\"UNDTN00UC\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-08-18T15:22:34.030Z\",\"modifiedAt\":\"2023-08-18T15:22:34.030Z\"},\"externalGusId\":null}]},\"changes\":{\"IncidentCommunicationsOfficer\":[null,{\"id\":\"05db07de-4773-4847-9b98-1f89414e0226\",\"email\":\"cramello@salesforce.com\",\"active\":true,\"name\":\"Carina 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2025-03-14T23:41:36.567743+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995696567,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"[Metrics.publishMetric] - Publishing metric {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-roles-updated\"}}"}
2025-03-14T23:41:36.568369+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995696567,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"kafka_event\",\"data\":{\"type\":\"request\",\"value\":1,\"topicName\":\"incident\",\"producerConsumer\":\"consumer\",\"messageType\":\"icc-roles-updated\"}}"}
2025-03-14T23:41:36.568371+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995696567,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:41:36.568381+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995696567,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Received JSON event: {\"createdAt\":\"2025-03-14T23:41:36.257Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for 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2025-03-14T23:41:36.568382+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995696567,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Handling event [icc-roles-updated]"}
2025-03-14T23:41:36.568387+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995696568,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-slack","msg":"Incident role update notification for [icc-role-updated]: {\"createdAt\":\"2025-03-14T23:41:36.257Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for 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2025-03-14T23:43:20.512598+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995800512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2896670720,\"uptime\":1815529.82,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23978950,\"nice\":13940,\"sys\":3496070,\"idle\":1781520900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23883690,\"nice\":13830,\"sys\":3510830,\"idle\":1781744900,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6098,\"sum\":59609}}}"}
2025-03-14T23:43:20.512679+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995800512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:45:20.512600+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741995920512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2887147520,\"uptime\":1815649.82,\"totalMem\":4018155520,\"loadavg\":[0.09,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23980250,\"nice\":13940,\"sys\":3496270,\"idle\":1781639000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23885390,\"nice\":13830,\"sys\":3511050,\"idle\":1781862630,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6101,\"sum\":59606}}}"}
2025-03-14T23:45:20.512727+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741995920512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:52:20.512571+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996340512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2882142208,\"uptime\":1816069.82,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23984470,\"nice\":13940,\"sys\":3496860,\"idle\":1782053000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23888640,\"nice\":13830,\"sys\":3511700,\"idle\":1782276800,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6104,\"sum\":59610}}}"}
2025-03-14T23:52:20.512714+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996340512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:54:07.252609+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996447252,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T23:54:07.254621+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996447254,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:55:20.512629+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996520512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2948374528,\"uptime\":1816249.82,\"totalMem\":4018155520,\"loadavg\":[0.35,0.15,0.06],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24017600,\"nice\":13940,\"sys\":3499800,\"idle\":1782194900,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23904140,\"nice\":13830,\"sys\":3514040,\"idle\":1782435930,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":23,\"num\":6076,\"sum\":59549}}}"}
2025-03-14T23:55:20.512782+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996520512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:56:40.045258+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996600045,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":77.513707,\"method\":\"BoltInteraction.incidentMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:56:40.045458+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996600045,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:56:40.045606+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996600045,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":0.007274,\"method\":\"BoltCommandIncidentReqd.rejectIfClosedMiddleware\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:56:40.045712+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996600045,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:56:40.222849+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996600222,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":176.910235,\"method\":\"CloseIncidentAction\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-14T23:56:40.223087+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996600223,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-14T23:58:20.516861+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996700516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2851737600,\"uptime\":1816429.82,\"totalMem\":4018155520,\"loadavg\":[0.47,0.22,0.1],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24034470,\"nice\":13940,\"sys\":3501060,\"idle\":1782355600,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23938970,\"nice\":13830,\"sys\":3516050,\"idle\":1782577900,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6100,\"sum\":59557}}}"}
2025-03-14T23:58:20.516866+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996700516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:01:20.512591+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741996880512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2845429760,\"uptime\":1816609.82,\"totalMem\":4018155520,\"loadavg\":[0.03,0.14,0.08],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24044270,\"nice\":13970,\"sys\":3501720,\"idle\":1782524980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23948680,\"nice\":13870,\"sys\":3516700,\"idle\":1782746860,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6099,\"sum\":59611}}}"}
2025-03-15T00:01:20.512682+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741996880512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:04:20.512589+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741997060512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2864091136,\"uptime\":1816789.82,\"totalMem\":4018155520,\"loadavg\":[0.17,0.12,0.08],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24045860,\"nice\":13970,\"sys\":3501980,\"idle\":1782702370,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23950250,\"nice\":13870,\"sys\":3516950,\"idle\":1782924350,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6110,\"sum\":59608}}}"}
2025-03-15T00:04:20.512655+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997060512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:11:20.516599+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741997480516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2862231552,\"uptime\":1817209.82,\"totalMem\":4018155520,\"loadavg\":[0.03,0.03,0.05],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24049300,\"nice\":13970,\"sys\":3502580,\"idle\":1783116590,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23954390,\"nice\":13870,\"sys\":3517520,\"idle\":1783338230,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":21,\"num\":6111,\"sum\":59610}}}"}
2025-03-15T00:11:20.516704+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997480516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:13:20.512618+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741997600512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2862448640,\"uptime\":1817329.82,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0.04],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24050240,\"nice\":13970,\"sys\":3502750,\"idle\":1783234860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23955530,\"nice\":13870,\"sys\":3517700,\"idle\":1783456570,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6105,\"sum\":59604}}}"}
2025-03-15T00:13:20.512692+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997600512,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:14:11.327833+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997651327,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T00:14:11.329219+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997651329,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T00:19:20.516597+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741997960516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2862448640,\"uptime\":1817689.82,\"totalMem\":4018155520,\"loadavg\":[0.09,0.04,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24053640,\"nice\":13970,\"sys\":3503340,\"idle\":1783589420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23959580,\"nice\":13870,\"sys\":3518340,\"idle\":1783811000,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6142,\"sum\":59601}}}"}
2025-03-15T00:19:20.516693+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741997960516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:20:20.516583+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998020516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2861965312,\"uptime\":1817749.83,\"totalMem\":4018155520,\"loadavg\":[0.03,0.03,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24054050,\"nice\":13970,\"sys\":3503420,\"idle\":1783648620,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23960000,\"nice\":13870,\"sys\":3518450,\"idle\":1783870060,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6108,\"sum\":59607}}}"}
2025-03-15T00:20:20.516722+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998020516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:20:30.917213+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998030917,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"request\",\"data\":{\"time\":198.997729,\"method\":\"CloseIncidentAction\",\"path\":\"\",\"statusCode\":0}}"}
2025-03-15T00:20:30.917324+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998030917,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:23:20.516567+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998200516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2808565760,\"uptime\":1817929.83,\"totalMem\":4018155520,\"loadavg\":[0.56,0.6,0.26],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24087900,\"nice\":13970,\"sys\":3523390,\"idle\":1783774140,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23994220,\"nice\":13870,\"sys\":3538200,\"idle\":1783995860,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6100,\"sum\":59611}}}"}
2025-03-15T00:23:20.516727+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998200516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:26:20.516584+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998380516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2855047168,\"uptime\":1818109.83,\"totalMem\":4018155520,\"loadavg\":[0.05,0.33,0.21],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24089490,\"nice\":13970,\"sys\":3523620,\"idle\":1783951690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23996010,\"nice\":13870,\"sys\":3538450,\"idle\":1784173200,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6103,\"sum\":59615}}}"}
2025-03-15T00:26:20.516696+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998380516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:29:20.516562+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998560516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2882195456,\"uptime\":1818289.83,\"totalMem\":4018155520,\"loadavg\":[0,0.18,0.17],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24090970,\"nice\":13970,\"sys\":3523910,\"idle\":1784129300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23997560,\"nice\":13870,\"sys\":3538710,\"idle\":1784350600,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6108,\"sum\":59610}}}"}
2025-03-15T00:29:20.516686+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998560516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:32:20.516587+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998740516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2876121088,\"uptime\":1818469.83,\"totalMem\":4018155520,\"loadavg\":[0,0.09,0.13],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24092320,\"nice\":13970,\"sys\":3524140,\"idle\":1784306780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":23998870,\"nice\":13870,\"sys\":3539010,\"idle\":1784528080,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":16,\"num\":6105,\"sum\":59615}}}"}
2025-03-15T00:32:20.516684+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998740516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:35:20.520569+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998920520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2876530688,\"uptime\":1818649.83,\"totalMem\":4018155520,\"loadavg\":[0,0.04,0.1],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24094070,\"nice\":13970,\"sys\":3524440,\"idle\":1784484120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24000180,\"nice\":13870,\"sys\":3539310,\"idle\":1784705660,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6130,\"sum\":59595}}}"}
2025-03-15T00:35:20.520714+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998920520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:36:20.516614+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741998980516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2876841984,\"uptime\":1818709.83,\"totalMem\":4018155520,\"loadavg\":[0.03,0.05,0.09],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24094760,\"nice\":13970,\"sys\":3524500,\"idle\":1784543260,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24000990,\"nice\":13870,\"sys\":3539430,\"idle\":1784764860,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6104,\"sum\":59613}}}"}
2025-03-15T00:36:20.516715+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741998980516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:37:20.516581+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741999040516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2876141568,\"uptime\":1818769.83,\"totalMem\":4018155520,\"loadavg\":[0.06,0.05,0.09],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24095480,\"nice\":13970,\"sys\":3524600,\"idle\":1784602440,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24001650,\"nice\":13870,\"sys\":3539550,\"idle\":1784824030,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6103,\"sum\":59612}}}"}
2025-03-15T00:37:20.516657+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741999040516,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:42:20.520577+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741999340520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2875658240,\"uptime\":1819069.83,\"totalMem\":4018155520,\"loadavg\":[0,0.03,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24098280,\"nice\":13970,\"sys\":3525080,\"idle\":1784898250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24003950,\"nice\":13870,\"sys\":3540010,\"idle\":1785119850,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6097,\"sum\":59619}}}"}
2025-03-15T00:42:20.520681+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741999340520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:46:20.520590+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1741999580520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2858024960,\"uptime\":1819309.83,\"totalMem\":4018155520,\"loadavg\":[0.28,0.08,0.07],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24101460,\"nice\":13970,\"sys\":3525460,\"idle\":1785134520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24006830,\"nice\":13870,\"sys\":3540440,\"idle\":1785356150,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6102,\"sum\":59616}}}"}
2025-03-15T00:46:20.520750+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1741999580520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:53:20.520591+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742000000520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2854285312,\"uptime\":1819729.83,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24104660,\"nice\":13970,\"sys\":3526020,\"idle\":1785548660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24010530,\"nice\":13870,\"sys\":3541010,\"idle\":1785770260,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6111,\"sum\":59618}}}"}
2025-03-15T00:53:20.520806+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742000000520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:54:19.528695+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742000059528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T00:54:19.530192+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742000059530,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T00:55:20.520581+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742000120520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2857066496,\"uptime\":1819849.83,\"totalMem\":4018155520,\"loadavg\":[0.05,0.02,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24105910,\"nice\":13970,\"sys\":3526220,\"idle\":1785666880,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24011780,\"nice\":13870,\"sys\":3541190,\"idle\":1785888580,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6094,\"sum\":59617}}}"}
2025-03-15T00:55:20.520715+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742000120520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T00:59:20.406905+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742000360406,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T00:59:20.408339+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742000360408,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T00:59:20.520544+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742000360520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2858143744,\"uptime\":1820089.83,\"totalMem\":4018155520,\"loadavg\":[0.02,0.03,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24107760,\"nice\":13970,\"sys\":3526540,\"idle\":1785903570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24013770,\"nice\":13870,\"sys\":3541530,\"idle\":1786125270,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6110,\"sum\":59615}}}"}
2025-03-15T00:59:20.520684+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742000360520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:02:20.520573+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742000540520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2858446848,\"uptime\":1820269.83,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24109090,\"nice\":13970,\"sys\":3526790,\"idle\":1786081120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24015670,\"nice\":13870,\"sys\":3541750,\"idle\":1786302760,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":24,\"num\":6096,\"sum\":59616}}}"}
2025-03-15T01:02:20.520660+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742000540520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:05:20.520582+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742000720520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2858614784,\"uptime\":1820449.83,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24110970,\"nice\":13970,\"sys\":3527070,\"idle\":1786258560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24017280,\"nice\":13870,\"sys\":3542030,\"idle\":1786480300,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6104,\"sum\":59612}}}"}
2025-03-15T01:05:20.520728+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742000720520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:14:20.520590+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742001260520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2853109760,\"uptime\":1820989.83,\"totalMem\":4018155520,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24116180,\"nice\":13970,\"sys\":3527840,\"idle\":1786790860,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24022110,\"nice\":13870,\"sys\":3542910,\"idle\":1787012300,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6096,\"sum\":59614}}}"}
2025-03-15T01:14:20.520720+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742001260520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:16:20.520590+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742001380520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2868625408,\"uptime\":1821109.83,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24117490,\"nice\":13970,\"sys\":3528000,\"idle\":1786909040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24023190,\"nice\":13870,\"sys\":3543090,\"idle\":1787130540,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":7463,\"sum\":59560}}}"}
2025-03-15T01:16:20.520745+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742001380520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:19:24.369943+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742001564369,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T01:19:24.371330+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742001564371,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T01:24:20.520613+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742001860520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2869948416,\"uptime\":1821589.83,\"totalMem\":4018155520,\"loadavg\":[0.1,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24121570,\"nice\":13970,\"sys\":3528610,\"idle\":1787382160,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24027470,\"nice\":13870,\"sys\":3543770,\"idle\":1787603820,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6101,\"sum\":59604}}}"}
2025-03-15T01:24:20.520699+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742001860520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:26:20.520573+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742001980520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2870120448,\"uptime\":1821709.83,\"totalMem\":4018155520,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24122270,\"nice\":13970,\"sys\":3528810,\"idle\":1787500380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24028290,\"nice\":13870,\"sys\":3543990,\"idle\":1787722120,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6101,\"sum\":59610}}}"}
2025-03-15T01:26:20.520735+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742001980520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:29:20.520589+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742002160520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2869055488,\"uptime\":1821889.83,\"totalMem\":4018155520,\"loadavg\":[0.05,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24124110,\"nice\":13970,\"sys\":3529040,\"idle\":1787677850,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24030270,\"nice\":13870,\"sys\":3544250,\"idle\":1787899620,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6096,\"sum\":59609}}}"}
2025-03-15T01:29:20.520692+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742002160520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:34:27.634960+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742002467634,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T01:34:27.636457+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742002467636,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T01:36:20.520578+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742002580520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2864222208,\"uptime\":1822309.83,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24130420,\"nice\":14140,\"sys\":3530060,\"idle\":1788089390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24037190,\"nice\":14390,\"sys\":3545650,\"idle\":1788310600,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6103,\"sum\":59612}}}"}
2025-03-15T01:36:20.520718+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742002580520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:39:20.520577+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742002760520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863038464,\"uptime\":1822489.83,\"totalMem\":4018155520,\"loadavg\":[0.05,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24132250,\"nice\":14140,\"sys\":3530300,\"idle\":1788266830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24038510,\"nice\":14390,\"sys\":3545960,\"idle\":1788488220,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6105,\"sum\":59611}}}"}
2025-03-15T01:39:20.520703+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742002760520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:39:28.248086+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742002768247,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T01:39:28.249496+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742002768249,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T01:42:20.520643+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742002940520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863681536,\"uptime\":1822669.83,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24133580,\"nice\":14140,\"sys\":3530540,\"idle\":1788444240,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24039860,\"nice\":14390,\"sys\":3546230,\"idle\":1788665690,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6100,\"sum\":59603}}}"}
2025-03-15T01:42:20.520878+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742002940520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:47:20.520598+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742003240520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2856308736,\"uptime\":1822969.83,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24137050,\"nice\":14140,\"sys\":3530930,\"idle\":1788739510,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24043050,\"nice\":14390,\"sys\":3546750,\"idle\":1788961220,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6101,\"sum\":59600}}}"}
2025-03-15T01:47:20.520730+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742003240520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:48:20.520564+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742003300520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2855596032,\"uptime\":1823029.83,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24137550,\"nice\":14140,\"sys\":3531020,\"idle\":1788798690,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24043400,\"nice\":14390,\"sys\":3546810,\"idle\":1789020380,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6099,\"sum\":59603}}}"}
2025-03-15T01:48:20.520695+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742003300520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:50:20.520560+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742003420520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2854748160,\"uptime\":1823149.83,\"totalMem\":4018155520,\"loadavg\":[0.02,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24138320,\"nice\":14140,\"sys\":3531180,\"idle\":1788916980,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24044250,\"nice\":14390,\"sys\":3547030,\"idle\":1789138650,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6105,\"sum\":59604}}}"}
2025-03-15T01:50:20.520718+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742003420520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:51:20.520588+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742003480520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2856796160,\"uptime\":1823209.83,\"totalMem\":4018155520,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24139050,\"nice\":14140,\"sys\":3531230,\"idle\":1788976100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24044720,\"nice\":14390,\"sys\":3547090,\"idle\":1789197870,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6093,\"sum\":59609}}}"}
2025-03-15T01:51:20.520682+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742003480520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:52:20.520585+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742003540520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2856087552,\"uptime\":1823269.83,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24139770,\"nice\":14140,\"sys\":3531320,\"idle\":1789035190,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24045140,\"nice\":14390,\"sys\":3547170,\"idle\":1789257140,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6096,\"sum\":59605}}}"}
2025-03-15T01:52:20.520717+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742003540520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:54:31.316721+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742003671316,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T01:54:31.320380+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742003671318,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T01:57:20.520573+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742003840520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2854166528,\"uptime\":1823569.83,\"totalMem\":4018155520,\"loadavg\":[0.01,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24142150,\"nice\":14140,\"sys\":3531720,\"idle\":1789330940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24047410,\"nice\":14390,\"sys\":3547570,\"idle\":1789552950,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6105,\"sum\":59610}}}"}
2025-03-15T01:57:20.520703+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742003840520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:58:20.520595+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742003900520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2854170624,\"uptime\":1823629.83,\"totalMem\":4018155520,\"loadavg\":[0.06,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24142760,\"nice\":14140,\"sys\":3531790,\"idle\":1789390130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24048120,\"nice\":14390,\"sys\":3547660,\"idle\":1789612130,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6097,\"sum\":59607}}}"}
2025-03-15T01:58:20.520683+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742003900520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T01:59:20.520560+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742003960520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2854223872,\"uptime\":1823689.83,\"totalMem\":4018155520,\"loadavg\":[0.02,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24143530,\"nice\":14140,\"sys\":3531900,\"idle\":1789449230,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24048640,\"nice\":14390,\"sys\":3547720,\"idle\":1789671400,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6099,\"sum\":59603}}}"}
2025-03-15T01:59:20.520732+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742003960520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:05:20.520592+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742004320520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2852065280,\"uptime\":1824049.83,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24146250,\"nice\":14140,\"sys\":3532440,\"idle\":1789804100,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24052010,\"nice\":14390,\"sys\":3548220,\"idle\":1790026310,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6112,\"sum\":59601}}}"}
2025-03-15T02:05:20.520714+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742004320520,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:09:34.505075+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742004574504,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:09:34.506525+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742004574506,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:14:35.507864+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742004875507,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:14:35.509301+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742004875509,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:18:20.524585+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742005100524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2853974016,\"uptime\":1824829.83,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24154440,\"nice\":14140,\"sys\":3533510,\"idle\":1790572420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24058950,\"nice\":14390,\"sys\":3549370,\"idle\":1790794950,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6098,\"sum\":59599}}}"}
2025-03-15T02:18:20.524716+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742005100524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:19:36.611174+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742005176611,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:19:36.612670+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742005176612,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:21:20.524598+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742005280524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2856767488,\"uptime\":1825009.83,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24155730,\"nice\":14140,\"sys\":3533780,\"idle\":1790749870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24060310,\"nice\":14390,\"sys\":3549640,\"idle\":1790972360,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6102,\"sum\":59601}}}"}
2025-03-15T02:21:20.524714+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742005280524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:22:20.524631+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742005340524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2856869888,\"uptime\":1825069.83,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24156460,\"nice\":14140,\"sys\":3533860,\"idle\":1790809000,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24060800,\"nice\":14390,\"sys\":3549730,\"idle\":1791031600,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6102,\"sum\":59603}}}"}
2025-03-15T02:22:20.524762+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742005340524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:28:20.524539+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742005700524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2858283008,\"uptime\":1825429.83,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24160280,\"nice\":14140,\"sys\":3534310,\"idle\":1791163750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24063940,\"nice\":14390,\"sys\":3550230,\"idle\":1791386670,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6100,\"sum\":59598}}}"}
2025-03-15T02:28:20.524676+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742005700524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:29:20.524618+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742005760524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2857975808,\"uptime\":1825489.83,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24160740,\"nice\":14140,\"sys\":3534410,\"idle\":1791222940,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24064550,\"nice\":14390,\"sys\":3550310,\"idle\":1791445780,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6102,\"sum\":59602}}}"}
2025-03-15T02:29:20.524729+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742005760524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:31:20.524565+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742005880524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2861432832,\"uptime\":1825609.83,\"totalMem\":4018155520,\"loadavg\":[0.15,0.08,0.03],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24162030,\"nice\":14140,\"sys\":3534570,\"idle\":1791341200,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24065830,\"nice\":14390,\"sys\":3550480,\"idle\":1791564060,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6098,\"sum\":59599}}}"}
2025-03-15T02:31:20.524653+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742005880524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:33:20.524563+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742006000524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2861305856,\"uptime\":1825729.83,\"totalMem\":4018155520,\"loadavg\":[0.02,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24162900,\"nice\":14140,\"sys\":3534730,\"idle\":1791459520,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24066650,\"nice\":14390,\"sys\":3550650,\"idle\":1791682370,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6103,\"sum\":59600}}}"}
2025-03-15T02:33:20.524677+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742006000524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:36:20.524610+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742006180524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2859171840,\"uptime\":1825909.83,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24164420,\"nice\":14140,\"sys\":3534950,\"idle\":1791636970,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24068200,\"nice\":14390,\"sys\":3550890,\"idle\":1791859800,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6098,\"sum\":59603}}}"}
2025-03-15T02:36:20.524694+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742006180524,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:39:40.323220+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742006380323,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:39:40.324752+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742006380324,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:40:20.528593+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742006420528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2864140288,\"uptime\":1826149.83,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24166430,\"nice\":14140,\"sys\":3535330,\"idle\":1791873550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24070270,\"nice\":14390,\"sys\":3551270,\"idle\":1792096420,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6110,\"sum\":59592}}}"}
2025-03-15T02:40:20.528691+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742006420528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:47:20.528598+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742006840528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2859687936,\"uptime\":1826569.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24170270,\"nice\":14140,\"sys\":3536030,\"idle\":1792287310,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24074070,\"nice\":14390,\"sys\":3551980,\"idle\":1792510120,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6093,\"sum\":59601}}}"}
2025-03-15T02:47:20.528692+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742006840528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T02:55:20.532631+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742007320532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2859708416,\"uptime\":1827049.84,\"totalMem\":4018155520,\"loadavg\":[0.08,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24175230,\"nice\":14140,\"sys\":3536710,\"idle\":1792760490,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24078600,\"nice\":14390,\"sys\":3552670,\"idle\":1792983410,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6109,\"sum\":59593}}}"}
2025-03-15T02:55:20.532711+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742007320532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:01:20.528582+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742007680528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863472640,\"uptime\":1827409.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24178130,\"nice\":14140,\"sys\":3537270,\"idle\":1793115430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24081660,\"nice\":14390,\"sys\":3553210,\"idle\":1793338370,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6102,\"sum\":59615}}}"}
2025-03-15T03:01:20.528665+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742007680528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:02:20.528591+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742007740528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863247360,\"uptime\":1827469.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24178540,\"nice\":14140,\"sys\":3537350,\"idle\":1793174610,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24082170,\"nice\":14390,\"sys\":3553290,\"idle\":1793397520,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6097,\"sum\":59622}}}"}
2025-03-15T03:02:20.528703+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742007740528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:19:20.528572+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742008760528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2861760512,\"uptime\":1828489.84,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24189680,\"nice\":14140,\"sys\":3538870,\"idle\":1794179910,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24091640,\"nice\":14390,\"sys\":3554770,\"idle\":1794402810,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6102,\"sum\":59616}}}"}
2025-03-15T03:19:20.528655+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742008760528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:20:20.528590+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742008820528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863185920,\"uptime\":1828549.84,\"totalMem\":4018155520,\"loadavg\":[0.04,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24190300,\"nice\":14140,\"sys\":3538990,\"idle\":1794239050,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24092170,\"nice\":14390,\"sys\":3554840,\"idle\":1794461950,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6109,\"sum\":59606}}}"}
2025-03-15T03:20:20.528688+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742008820528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:23:20.528608+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742009000528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2864308224,\"uptime\":1828729.84,\"totalMem\":4018155520,\"loadavg\":[0.23,0.09,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24192040,\"nice\":14140,\"sys\":3539210,\"idle\":1794416430,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24094200,\"nice\":14390,\"sys\":3555080,\"idle\":1794639520,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6098,\"sum\":59618}}}"}
2025-03-15T03:23:20.528700+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742009000528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:29:50.593790+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742009390593,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T03:29:50.595137+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742009390595,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T03:37:20.528740+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742009840528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2859003904,\"uptime\":1829569.84,\"totalMem\":4018155520,\"loadavg\":[0,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24200240,\"nice\":14140,\"sys\":3540490,\"idle\":1795244390,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24101540,\"nice\":14390,\"sys\":3556250,\"idle\":1795467840,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6100,\"sum\":59604}}}"}
2025-03-15T03:37:20.528744+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742009840528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:38:20.528615+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742009900528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2862112768,\"uptime\":1829629.84,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24201050,\"nice\":14140,\"sys\":3540550,\"idle\":1795303550,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24102370,\"nice\":14390,\"sys\":3556320,\"idle\":1795527030,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6105,\"sum\":59602}}}"}
2025-03-15T03:38:20.528715+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742009900528,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:42:20.532569+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742010140532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2863546368,\"uptime\":1829869.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24203110,\"nice\":14140,\"sys\":3540910,\"idle\":1795540170,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24104430,\"nice\":14390,\"sys\":3556600,\"idle\":1795763670,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6099,\"sum\":59603}}}"}
2025-03-15T03:42:20.532709+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742010140532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:48:20.532572+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742010500532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2861297664,\"uptime\":1830229.84,\"totalMem\":4018155520,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24206140,\"nice\":14140,\"sys\":3541480,\"idle\":1795894660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24107530,\"nice\":14390,\"sys\":3557130,\"idle\":1796118420,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6102,\"sum\":59606}}}"}
2025-03-15T03:48:20.532673+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742010500532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:57:20.532562+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742011040532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2800435200,\"uptime\":1830769.84,\"totalMem\":4018155520,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24211630,\"nice\":14140,\"sys\":3542390,\"idle\":1796426560,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24113430,\"nice\":14390,\"sys\":3558020,\"idle\":1796650220,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6097,\"sum\":59598}}}"}
2025-03-15T03:57:20.532834+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742011040532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T03:58:20.532591+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742011100532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2800291840,\"uptime\":1830829.84,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24212030,\"nice\":14140,\"sys\":3542460,\"idle\":1796485830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24113850,\"nice\":14390,\"sys\":3558100,\"idle\":1796709350,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6097,\"sum\":59599}}}"}
2025-03-15T03:58:20.532686+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742011100532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:01:20.532573+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742011280532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2794987520,\"uptime\":1831009.84,\"totalMem\":4018155520,\"loadavg\":[0.08,0.02,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24213390,\"nice\":14140,\"sys\":3542710,\"idle\":1796663320,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24115320,\"nice\":14390,\"sys\":3558340,\"idle\":1796886760,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6105,\"sum\":59599}}}"}
2025-03-15T04:01:20.532661+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742011280532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:04:57.482096+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742011497481,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T04:04:57.483444+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742011497483,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T04:12:20.532598+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742011940532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2794975232,\"uptime\":1831669.84,\"totalMem\":4018155520,\"loadavg\":[0,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24220010,\"nice\":14140,\"sys\":3543600,\"idle\":1797313800,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24121010,\"nice\":14390,\"sys\":3559250,\"idle\":1797537670,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":22,\"num\":6155,\"sum\":59596}}}"}
2025-03-15T04:12:20.532867+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742011940532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:14:20.532759+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742012060532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2794987520,\"uptime\":1831789.84,\"totalMem\":4018155520,\"loadavg\":[0.02,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24221250,\"nice\":14140,\"sys\":3543810,\"idle\":1797432130,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24122270,\"nice\":14390,\"sys\":3559430,\"idle\":1797656020,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6096,\"sum\":59603}}}"}
2025-03-15T04:14:20.532765+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742012060532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:18:20.532570+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742012300532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2795175936,\"uptime\":1832029.84,\"totalMem\":4018155520,\"loadavg\":[0,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24223610,\"nice\":14140,\"sys\":3544170,\"idle\":1797668380,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24124280,\"nice\":14390,\"sys\":3559780,\"idle\":1797892290,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6100,\"sum\":59601}}}"}
2025-03-15T04:18:20.532692+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742012300532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:20:00.344656+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742012400344,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T04:20:00.346104+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742012400346,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T04:20:20.532592+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742012420532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2787536896,\"uptime\":1832149.84,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24224540,\"nice\":14140,\"sys\":3544370,\"idle\":1797786750,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24125450,\"nice\":14390,\"sys\":3559990,\"idle\":1798010480,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6111,\"sum\":59596}}}"}
2025-03-15T04:20:20.532688+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742012420532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:27:20.532588+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742012840532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2787651584,\"uptime\":1832569.84,\"totalMem\":4018155520,\"loadavg\":[0.09,0.04,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24227980,\"nice\":14140,\"sys\":3545090,\"idle\":1798201120,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24129520,\"nice\":14390,\"sys\":3560560,\"idle\":1798424420,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6102,\"sum\":59601}}}"}
2025-03-15T04:27:20.532750+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742012840532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:34:20.532570+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742013260532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2786418688,\"uptime\":1832989.84,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24231400,\"nice\":14140,\"sys\":3545660,\"idle\":1798615250,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24133150,\"nice\":14390,\"sys\":3561150,\"idle\":1798838690,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6096,\"sum\":59596}}}"}
2025-03-15T04:34:20.532700+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742013260532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:36:20.532575+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742013380532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2787958784,\"uptime\":1833109.84,\"totalMem\":4018155520,\"loadavg\":[0.09,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24232510,\"nice\":14140,\"sys\":3545860,\"idle\":1798733360,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24134250,\"nice\":14390,\"sys\":3561410,\"idle\":1798956980,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6102,\"sum\":59596}}}"}
2025-03-15T04:36:20.532710+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742013380532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:38:20.532584+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742013500532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2787934208,\"uptime\":1833229.84,\"totalMem\":4018155520,\"loadavg\":[0.01,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24233420,\"nice\":14140,\"sys\":3546020,\"idle\":1798851740,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24135160,\"nice\":14390,\"sys\":3561610,\"idle\":1799075290,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6102,\"sum\":59607}}}"}
2025-03-15T04:38:20.532668+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742013500532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:40:20.532563+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742013620532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2788302848,\"uptime\":1833349.84,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24234320,\"nice\":14140,\"sys\":3546200,\"idle\":1798970080,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24136050,\"nice\":14390,\"sys\":3561810,\"idle\":1799193550,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6108,\"sum\":59612}}}"}
2025-03-15T04:40:20.532701+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742013620532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:48:20.532573+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742014100532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2785599488,\"uptime\":1833829.84,\"totalMem\":4018155520,\"loadavg\":[0,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24239420,\"nice\":14140,\"sys\":3546940,\"idle\":1799442870,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24140660,\"nice\":14390,\"sys\":3562550,\"idle\":1799666590,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6103,\"sum\":59606}}}"}
2025-03-15T04:48:20.532699+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742014100532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:49:20.532577+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742014160532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2784698368,\"uptime\":1833889.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24239810,\"nice\":14140,\"sys\":3547020,\"idle\":1799502070,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24141030,\"nice\":14390,\"sys\":3562620,\"idle\":1799725740,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6101,\"sum\":59605}}}"}
2025-03-15T04:49:20.532663+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742014160532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T04:55:07.471453+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742014507471,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T04:55:07.472817+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742014507472,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T04:55:20.532554+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742014520532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2787024896,\"uptime\":1834249.84,\"totalMem\":4018155520,\"loadavg\":[0.04,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24242760,\"nice\":14140,\"sys\":3547540,\"idle\":1799856960,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24143980,\"nice\":14390,\"sys\":3563100,\"idle\":1800080690,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6105,\"sum\":59608}}}"}
2025-03-15T04:55:20.532721+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742014520532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:07:20.532584+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742015240532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2784866304,\"uptime\":1834969.84,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24248960,\"nice\":14140,\"sys\":3548540,\"idle\":1800566890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24149900,\"nice\":14390,\"sys\":3564070,\"idle\":1800790980,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6098,\"sum\":59602}}}"}
2025-03-15T05:07:20.532677+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015240532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:10:20.532585+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742015420532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2784788480,\"uptime\":1835149.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24250500,\"nice\":14140,\"sys\":3548700,\"idle\":1800744470,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24151700,\"nice\":14390,\"sys\":3564360,\"idle\":1800968350,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6108,\"sum\":59608}}}"}
2025-03-15T05:10:20.532756+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015420532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:11:20.532599+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742015480532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2784788480,\"uptime\":1835209.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24251170,\"nice\":14140,\"sys\":3548770,\"idle\":1800803660,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24152190,\"nice\":14390,\"sys\":3564440,\"idle\":1801027510,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6098,\"sum\":59611}}}"}
2025-03-15T05:11:20.532686+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015480532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:12:20.532571+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742015540532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2784792576,\"uptime\":1835269.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24251600,\"nice\":14140,\"sys\":3548850,\"idle\":1800862890,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24152830,\"nice\":14390,\"sys\":3564490,\"idle\":1801086650,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6100,\"sum\":59615}}}"}
2025-03-15T05:12:20.532680+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015540532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:15:11.500277+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015711500,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:15:11.501710+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015711501,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:18:20.532589+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742015900532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2785112064,\"uptime\":1835629.84,\"totalMem\":4018155520,\"loadavg\":[0.12,0.08,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24255960,\"nice\":14140,\"sys\":3549440,\"idle\":1801217530,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24156570,\"nice\":14390,\"sys\":3565190,\"idle\":1801441230,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6099,\"sum\":59596}}}"}
2025-03-15T05:18:20.532688+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015900532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:19:20.532598+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742015960532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2784886784,\"uptime\":1835689.84,\"totalMem\":4018155520,\"loadavg\":[0.04,0.06,0.02],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24256350,\"nice\":14140,\"sys\":3549520,\"idle\":1801276680,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24156900,\"nice\":14390,\"sys\":3565310,\"idle\":1801500440,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6103,\"sum\":59607}}}"}
2025-03-15T05:19:20.532675+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742015960532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:20:20.532564+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742016020532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2784661504,\"uptime\":1835749.84,\"totalMem\":4018155520,\"loadavg\":[0.01,0.05,0.01],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24256740,\"nice\":14140,\"sys\":3549630,\"idle\":1801335780,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24157320,\"nice\":14390,\"sys\":3565410,\"idle\":1801559590,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6113,\"sum\":59599}}}"}
2025-03-15T05:20:20.532692+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742016020532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:23:20.532572+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742016200532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2784927744,\"uptime\":1835929.84,\"totalMem\":4018155520,\"loadavg\":[0,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24258090,\"nice\":14140,\"sys\":3549890,\"idle\":1801513290,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24158970,\"nice\":14390,\"sys\":3565680,\"idle\":1801737040,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6104,\"sum\":59605}}}"}
2025-03-15T05:23:20.532665+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742016200532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:25:13.242207+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742016313242,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:25:13.244154+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742016313244,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:25:20.532566+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742016320532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2783506432,\"uptime\":1836049.84,\"totalMem\":4018155520,\"loadavg\":[0.01,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24259120,\"nice\":14140,\"sys\":3550070,\"idle\":1801631570,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24160150,\"nice\":14390,\"sys\":3565920,\"idle\":1801855340,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6112,\"sum\":59601}}}"}
2025-03-15T05:25:20.532723+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742016320532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:30:20.532589+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742016620532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2781401088,\"uptime\":1836349.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24261760,\"nice\":14140,\"sys\":3550470,\"idle\":1801927300,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24162770,\"nice\":14390,\"sys\":3566360,\"idle\":1802151250,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":17,\"num\":6111,\"sum\":59600}}}"}
2025-03-15T05:30:20.532687+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742016620532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:31:20.532554+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742016680532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2781446144,\"uptime\":1836409.84,\"totalMem\":4018155520,\"loadavg\":[0.06,0.01,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24262290,\"nice\":14140,\"sys\":3550550,\"idle\":1801986460,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24163190,\"nice\":14390,\"sys\":3566430,\"idle\":1802210410,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":24,\"num\":6094,\"sum\":59606}}}"}
2025-03-15T05:31:20.532723+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742016680532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:33:20.532558+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742016800532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2781499392,\"uptime\":1836529.84,\"totalMem\":4018155520,\"loadavg\":[0,0,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24263490,\"nice\":14140,\"sys\":3550700,\"idle\":1802104770,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24164200,\"nice\":14390,\"sys\":3566580,\"idle\":1802328780,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":18,\"num\":6099,\"sum\":59610}}}"}
2025-03-15T05:33:20.532701+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742016800532,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:50:18.219894+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742017818219,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:50:18.221270+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742017818221,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:51:20.536602+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742017880536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2777153536,\"uptime\":1837609.84,\"totalMem\":4018155520,\"loadavg\":[0.07,0.02,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24273030,\"nice\":14140,\"sys\":3552260,\"idle\":1803169040,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24174160,\"nice\":14390,\"sys\":3568160,\"idle\":1803393720,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6103,\"sum\":59611}}}"}
2025-03-15T05:51:20.536697+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742017880536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:53:20.536567+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742018000536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2777415680,\"uptime\":1837729.84,\"totalMem\":4018155520,\"loadavg\":[0.05,0.03,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24274290,\"nice\":14140,\"sys\":3552460,\"idle\":1803287420,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24175720,\"nice\":14390,\"sys\":3568300,\"idle\":1803512000,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":20,\"num\":6098,\"sum\":59607}}}"}
2025-03-15T05:53:20.536662+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742018000536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}
2025-03-15T05:55:19.219890+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742018119219,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:55:19.221282+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742018119221,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:56:20.536582+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":20,"time":1742018180536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer is producing message with key 'icc-slack' to topic 'metrics': {\"service\":\"icc-slack\",\"version\":\"1.24.1\",\"metric\":\"availability\",\"data\":{\"freeMem\":2846076928,\"uptime\":1837909.84,\"totalMem\":4018155520,\"loadavg\":[0.04,0.04,0],\"cpus\":[{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24276010,\"nice\":14140,\"sys\":3552780,\"idle\":1803464830,\"irq\":0}},{\"model\":\"Intel(R) Xeon(R) Platinum 8375C CPU @ 2.90GHz\",\"speed\":0,\"times\":{\"user\":24177090,\"nice\":14390,\"sys\":3568580,\"idle\":1803689390,\"irq\":0}}],\"eventLoopStats\":{\"min\":0,\"max\":19,\"num\":6105,\"sum\":59613}}}"}
2025-03-15T05:56:20.536704+00:00 e811441e-efd9-4a23-9eac-e6901940d16b app[bolt.3] {"level":30,"time":1742018180536,"pid":34,"hostname":"dyno-2cd353f2-9798-42b1-af0a-f96f152557ad","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-slack' to Kafka topic 'metrics'"}