2025-03-16T23:54:46.371192+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742169286370,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-16T23:58:46.369400+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742169526369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:02:46.365102+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742169766365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:10:46.365137+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742170246365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:11:46.365146+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742170306365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:12:46.365149+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742170366365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:15:44.591526+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742170544591,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T00:15:44.593143+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742170544593,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T00:20:46.365120+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742170846364,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:22:46.365147+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742170966365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:23:46.365155+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171026365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:25:46.369084+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171146368,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:25:46.370160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171146370,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T00:25:46.371799+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171146371,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T00:26:14.584389+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171174584,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:26:14.584601+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742171174584,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-gus-export'"}
2025-03-17T00:26:14.584814+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171174584,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:26:14.584829+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171174584,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-generated finished"}
2025-03-17T00:26:18.743694+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171178743,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:26:18.744060+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171178743,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '13054fa1-b6e2-45d6-8afe-0c7523384b29' to Kafka topic 'incident'"}
2025-03-17T00:26:18.744153+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171178744,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:26:18.744232+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171178744,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-13054fa1-b6e2-45d6-8afe-0c7523384b29\"},\"subject\":\"CP SRE Incident\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:49.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:10.551Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-17T00:26:13.725Z\",\"incident\":{\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-13054fa1-b6e2-45d6-8afe-0c7523384b29\"},\"subject\":\"CP SRE Incident\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:49.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:10.551Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}} done"}
2025-03-17T00:26:18.744378+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171178744,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created finished"}
2025-03-17T00:26:23.844409+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171183844,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:26:23.844754+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742171183844,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-17T00:26:23.844935+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171183844,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:26:23.848031+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171183844,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-73095026\"},\"subject\":\"CP SRE Incident\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:49.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:10.551Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https://tel.meet/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"modifiedAt\":\"2025-03-17T00:26:10.551Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"80955e31-ab05-4427-add9-3a093398312f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\",\"email\":\"psharma2@salesforce.com\",\"active\":true,\"name\":\"Priyanka Sharma\",\"firstName\":\"Priyanka\",\"lastName\":\"Sharma\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001oiQHYAY\",\"slackUserId\":\"U02L4D3SB9A\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"psharma2@salesforce.com\",\"createdAt\":\"2022-03-03T06:58:10.326Z\",\"modifiedAt\":\"2022-03-03T06:59:00.333Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73095026\",\"caseRecordId\":\"500EE00001Ty0FFYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/M8S4Ap02KbIu\",\"engagedAt\":\"2025-03-17T00:26:23.518Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T00:26:18.743Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-17T00:26:23.701Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-73095026\"},\"subject\":\"CP SRE Incident\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:49.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:10.551Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https://tel.meet/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"modifiedAt\":\"2025-03-17T00:26:10.551Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"80955e31-ab05-4427-add9-3a093398312f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\",\"email\":\"psharma2@salesforce.com\",\"active\":true,\"name\":\"Priyanka Sharma\",\"firstName\":\"Priyanka\",\"lastName\":\"Sharma\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001oiQHYAY\",\"slackUserId\":\"U02L4D3SB9A\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"psharma2@salesforce.com\",\"createdAt\":\"2022-03-03T06:58:10.326Z\",\"modifiedAt\":\"2022-03-03T06:59:00.333Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73095026\",\"caseRecordId\":\"500EE00001Ty0FFYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/M8S4Ap02KbIu\",\"engagedAt\":\"2025-03-17T00:26:23.518Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T00:26:18.743Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"modifiedAt\":\"2025-03-17T00:26:10.551Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"80955e31-ab05-4427-add9-3a093398312f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\",\"email\":\"psharma2@salesforce.com\",\"active\":true,\"name\":\"Priyanka Sharma\",\"firstName\":\"Priyanka\",\"lastName\":\"Sharma\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001oiQHYAY\",\"slackUserId\":\"U02L4D3SB9A\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"psharma2@salesforce.com\",\"createdAt\":\"2022-03-03T06:58:10.326Z\",\"modifiedAt\":\"2022-03-03T06:59:00.333Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-17T00:26:23.518Z\"]},\"requestId\":\"36338e99-008f-5e07-8c48-a42b1d2b9644\",\"client\":\"quantumks2s\"}"}
2025-03-17T00:26:23.848034+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171183845,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"13054fa1-b6e2-45d6-8afe-0c7523384b29","Subject":"CP SRE Incident","Description":"CP SRE Incident\n\nCase created using .case by @Priyanka Sharma in #sr for NA208","Priority":"Sev2","Origin":"Alert","SM_Origin_Details__c":"","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08J0HPF5H9","SM_Bridge_Start_Time__c":"2025-03-17T00:26:23.518Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-17T00:26:10.551Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"https://meet.google.com/hbh-zkju-hsu","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-17T00:25:49.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/M8S4Ap02KbIu","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Commander__c":"005EE000001oiQHYAY","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:26:24.024729+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171184024,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","id":"aCqEE000000C0yj0AC","success":true,"errors":[],"msg":"Successfully upserted Incident to CI for Gus record with configuration item : a7JB0000000GuPwMAK"}
2025-03-17T00:26:24.024988+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171184024,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"sendInsertResponsesEvent {\"createdAt\":\"2025-03-17T00:26:24.024Z\",\"incidentId\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0yj0AC\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JB0000000GuPwMAK\"}]} for icc-incident-to-cis-response"}
2025-03-17T00:26:24.025192+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171184025,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:26:24.025297+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171184025,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '13054fa1-b6e2-45d6-8afe-0c7523384b29' to Kafka topic 'incident'"}
2025-03-17T00:26:24.025395+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171184025,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:26:24.025398+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171184025,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":true}
2025-03-17T00:26:24.025468+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171184025,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"}
2025-03-17T00:26:25.908496+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171185908,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:26:29.963516+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171189963,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:26:29.963643+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171189963,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '13054fa1-b6e2-45d6-8afe-0c7523384b29' to Kafka topic 'incident'"}
2025-03-17T00:26:29.963711+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171189963,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:26:29.963929+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171189963,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-73095026\"},\"subject\":\"CP SRE Incident\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:49.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:10.551Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https://tel.meet/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"modifiedAt\":\"2025-03-17T00:26:10.551Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"80955e31-ab05-4427-add9-3a093398312f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\",\"email\":\"psharma2@salesforce.com\",\"active\":true,\"name\":\"Priyanka Sharma\",\"firstName\":\"Priyanka\",\"lastName\":\"Sharma\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001oiQHYAY\",\"slackUserId\":\"U02L4D3SB9A\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"psharma2@salesforce.com\",\"createdAt\":\"2022-03-03T06:58:10.326Z\",\"modifiedAt\":\"2022-03-03T06:59:00.333Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73095026\",\"caseRecordId\":\"500EE00001Ty0FFYAZ\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/M8S4Ap02KbIu\",\"engagedAt\":\"2025-03-17T00:26:23.518Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T00:26:18.743Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-17T00:26:23.998Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-73095026\"},\"subject\":\"CP SRE Incident\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:49.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:10.551Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https://tel.meet/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"modifiedAt\":\"2025-03-17T00:26:10.551Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"80955e31-ab05-4427-add9-3a093398312f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\",\"email\":\"psharma2@salesforce.com\",\"active\":true,\"name\":\"Priyanka Sharma\",\"firstName\":\"Priyanka\",\"lastName\":\"Sharma\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001oiQHYAY\",\"slackUserId\":\"U02L4D3SB9A\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"psharma2@salesforce.com\",\"createdAt\":\"2022-03-03T06:58:10.326Z\",\"modifiedAt\":\"2022-03-03T06:59:00.333Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73095026\",\"caseRecordId\":\"500EE00001Ty0FFYAZ\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/M8S4Ap02KbIu\",\"engagedAt\":\"2025-03-17T00:26:23.518Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T00:26:18.743Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"modifiedAt\":\"2025-03-17T00:26:10.551Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"80955e31-ab05-4427-add9-3a093398312f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\",\"email\":\"psharma2@salesforce.com\",\"active\":true,\"name\":\"Priyanka Sharma\",\"firstName\":\"Priyanka\",\"lastName\":\"Sharma\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001oiQHYAY\",\"slackUserId\":\"U02L4D3SB9A\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"psharma2@salesforce.com\",\"createdAt\":\"2022-03-03T06:58:10.326Z\",\"modifiedAt\":\"2022-03-03T06:59:00.333Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core 1P\"]}},\"requestId\":\"36338e99-008f-5e07-8c48-a42b1d2b9644\",\"client\":\"quantumks2s\"} done"}
2025-03-17T00:26:29.963930+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171189963,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"}
2025-03-17T00:28:46.369114+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171326369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:30:46.369133+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171446369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:31:26.454300+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171486454,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T00:31:26.455866+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171486455,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T00:36:24.386158+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171784386,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:36:24.386271+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742171784386,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-17T00:36:24.386450+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171784386,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:36:24.386450+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171784386,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-17T00:36:24.477798+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171784477,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:36:24.478029+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742171784477,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"}
2025-03-17T00:36:24.478180+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171784478,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:36:24.478206+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171784478,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"}
2025-03-17T00:37:46.369113+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171866368,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:38:08.795537+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171888795,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:38:08.795821+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742171888795,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-17T00:38:08.795984+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171888795,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:38:08.796621+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171888796,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-17T00:38:08.781Z\",\"user\":{\"id\":\"04bc90bb-223a-4af7-8f24-095137150138\",\"email\":\"jakkaldevi@salesforce.com\",\"active\":true,\"name\":\"Jagruthi Akkaldevi\",\"firstName\":\"Jagruthi\",\"lastName\":\"Akkaldevi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000040HMjYAM\",\"slackUserId\":\"U0329QR7H0W\",\"createdBy\":\"jakkaldevi@salesforce.com\",\"modifiedBy\":\"jakkaldevi@salesforce.com\",\"createdAt\":\"2022-06-29T02:42:05.592Z\",\"modifiedAt\":\"2022-06-29T02:42:05.592Z\"},\"incident\":{\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-73095026\"},\"subject\":\"CP SRE Incident\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:49.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:10.551Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https://tel.meet/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"modifiedAt\":\"2025-03-17T00:26:10.551Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"80955e31-ab05-4427-add9-3a093398312f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\",\"email\":\"psharma2@salesforce.com\",\"active\":true,\"name\":\"Priyanka Sharma\",\"firstName\":\"Priyanka\",\"lastName\":\"Sharma\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001oiQHYAY\",\"slackUserId\":\"U02L4D3SB9A\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"psharma2@salesforce.com\",\"createdAt\":\"2022-03-03T06:58:10.326Z\",\"modifiedAt\":\"2022-03-03T06:59:00.333Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73095026\",\"caseRecordId\":\"500EE00001Ty0FFYAZ\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/M8S4Ap02KbIu\",\"engagedAt\":\"2025-03-17T00:26:23.518Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T00:26:29.963Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vz52a-x2dxsv-vf011-7nbutb-1742171888503\",\"client\":\"icc-ui\"}"}
2025-03-17T00:38:08.796622+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171888796,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-17T00:38:08.796625+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171888796,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-17T00:38:08.796626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171888796,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-17T00:38:08.817341+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171888817,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:38:08.817547+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742171888817,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-17T00:38:08.818232+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171888817,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:38:08.818236+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171888817,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-17T00:38:08.809Z\",\"user\":{\"id\":\"04bc90bb-223a-4af7-8f24-095137150138\",\"email\":\"jakkaldevi@salesforce.com\",\"active\":true,\"name\":\"Jagruthi Akkaldevi\",\"firstName\":\"Jagruthi\",\"lastName\":\"Akkaldevi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000040HMjYAM\",\"slackUserId\":\"U0329QR7H0W\",\"createdBy\":\"jakkaldevi@salesforce.com\",\"modifiedBy\":\"jakkaldevi@salesforce.com\",\"createdAt\":\"2022-06-29T02:42:05.592Z\",\"modifiedAt\":\"2022-06-29T02:42:05.592Z\"},\"incident\":{\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-73095026\"},\"subject\":\"CP SRE Incident\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:49.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:10.551Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https://tel.meet/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"modifiedAt\":\"2025-03-17T00:26:10.551Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"80955e31-ab05-4427-add9-3a093398312f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\",\"email\":\"psharma2@salesforce.com\",\"active\":true,\"name\":\"Priyanka Sharma\",\"firstName\":\"Priyanka\",\"lastName\":\"Sharma\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001oiQHYAY\",\"slackUserId\":\"U02L4D3SB9A\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"psharma2@salesforce.com\",\"createdAt\":\"2022-03-03T06:58:10.326Z\",\"modifiedAt\":\"2022-03-03T06:59:00.333Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73095026\",\"caseRecordId\":\"500EE00001Ty0FFYAZ\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/M8S4Ap02KbIu\",\"engagedAt\":\"2025-03-17T00:26:23.518Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T00:26:29.963Z\"},\"eventObj\":[],\"requestId\":\"vz52a-x2dxsv-vf011-7nbutb-1742171888503\",\"client\":\"icc-ui\"}"}
2025-03-17T00:38:08.818239+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171888817,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-17T00:38:08.818241+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171888817,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"04bc90bb-223a-4af7-8f24-095137150138\",\"email\":\"jakkaldevi@salesforce.com\",\"active\":true,\"name\":\"Jagruthi Akkaldevi\",\"firstName\":\"Jagruthi\",\"lastName\":\"Akkaldevi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000040HMjYAM\",\"slackUserId\":\"U0329QR7H0W\",\"createdBy\":\"jakkaldevi@salesforce.com\",\"modifiedBy\":\"jakkaldevi@salesforce.com\",\"createdAt\":\"2022-06-29T02:42:05.592Z\",\"modifiedAt\":\"2022-06-29T02:42:05.592Z\"}"}
2025-03-17T00:38:08.818241+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171888817,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:38:08.818242+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171888818,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '13054fa1-b6e2-45d6-8afe-0c7523384b29' to Kafka topic 'incident'"}
2025-03-17T00:38:08.818242+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171888818,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:38:08.818242+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171888818,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-17T00:38:13.514610+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171893514,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:38:13.514746+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171893514,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '13054fa1-b6e2-45d6-8afe-0c7523384b29' to Kafka topic 'incident'"}
2025-03-17T00:38:13.514813+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171893514,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:38:13.514948+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171893514,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-73095026\"},\"subject\":\"Customers seeing latency on OMNI chat - single pod\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https://tel.meet/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"modifiedAt\":\"2025-03-17T00:26:10.551Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"80955e31-ab05-4427-add9-3a093398312f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\",\"email\":\"psharma2@salesforce.com\",\"active\":true,\"name\":\"Priyanka Sharma\",\"firstName\":\"Priyanka\",\"lastName\":\"Sharma\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001oiQHYAY\",\"slackUserId\":\"U02L4D3SB9A\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"psharma2@salesforce.com\",\"createdAt\":\"2022-03-03T06:58:10.326Z\",\"modifiedAt\":\"2022-03-03T06:59:00.333Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73095026\",\"caseRecordId\":\"500EE00001Ty0FFYAZ\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/M8S4Ap02KbIu\",\"engagedAt\":\"2025-03-17T00:26:23.518Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T00:26:29.963Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-17T00:38:09.192Z\",\"user\":{\"id\":\"04bc90bb-223a-4af7-8f24-095137150138\",\"gusUserId\":\"005EE0000040HMjYAM\",\"slackUserId\":\"U0329QR7H0W\",\"name\":\"Jagruthi Akkaldevi\",\"email\":\"jakkaldevi@salesforce.com\"},\"incident\":{\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-73095026\"},\"subject\":\"Customers seeing latency on OMNI chat - single pod\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https://tel.meet/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"modifiedAt\":\"2025-03-17T00:26:10.551Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"80955e31-ab05-4427-add9-3a093398312f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\",\"email\":\"psharma2@salesforce.com\",\"active\":true,\"name\":\"Priyanka Sharma\",\"firstName\":\"Priyanka\",\"lastName\":\"Sharma\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001oiQHYAY\",\"slackUserId\":\"U02L4D3SB9A\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"psharma2@salesforce.com\",\"createdAt\":\"2022-03-03T06:58:10.326Z\",\"modifiedAt\":\"2022-03-03T06:59:00.333Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73095026\",\"caseRecordId\":\"500EE00001Ty0FFYAZ\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/M8S4Ap02KbIu\",\"engagedAt\":\"2025-03-17T00:26:23.518Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T00:26:29.963Z\",\"usdResources\":[]},\"changes\":{\"subject\":[\"CP SRE Incident\",\"Customers seeing latency on OMNI chat - single pod\"],\"detectedTime\":[\"2025-03-17T00:25:49.000Z\",\"2025-03-17T00:25:00.000Z\"],\"impactStartTime\":[\"2025-03-17T00:26:10.551Z\",\"2025-03-17T00:26:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"modifiedAt\":\"2025-03-17T00:26:10.551Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"80955e31-ab05-4427-add9-3a093398312f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\",\"email\":\"psharma2@salesforce.com\",\"active\":true,\"name\":\"Priyanka Sharma\",\"firstName\":\"Priyanka\",\"lastName\":\"Sharma\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001oiQHYAY\",\"slackUserId\":\"U02L4D3SB9A\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"psharma2@salesforce.com\",\"createdAt\":\"2022-03-03T06:58:10.326Z\",\"modifiedAt\":\"2022-03-03T06:59:00.333Z\"},\"externalGusId\":null}]}},\"requestId\":\"vz52a-x2dxsv-vf011-7nbutb-1742171888503\",\"client\":\"icc-ui\"} done"}
2025-03-17T00:38:13.515023+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171893514,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"}
2025-03-17T00:38:13.913366+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171893913,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:38:13.913461+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742171893913,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-17T00:38:13.913648+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171893913,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:38:13.913649+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171893913,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-17T00:40:22.925039+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172022924,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:40:22.925297+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742172022925,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T00:40:22.925449+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172022925,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:40:23.439235+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172023439,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - TCE Update Number: 1"}
2025-03-17T00:40:23.439315+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172023439,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T00:44:46.369116+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172286369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:46:46.369135+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172406369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:52:46.369130+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172766369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:53:46.369142+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172826369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:54:46.369128+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172886369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:59:46.369138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742173186369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:04:46.373153+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742173486373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:07:46.369168+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742173666369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:11:46.369130+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742173906369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:16:46.373141+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742174206373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:19:46.373128+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742174386373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:20:46.373139+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742174446373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:21:36.214440+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742174496214,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T01:21:36.215999+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742174496215,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T01:21:46.373146+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742174506373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:22:46.373119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742174566373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:25:46.373120+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742174746373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:25:50.172182+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742174750172,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T01:25:50.172568+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742174750172,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-17T01:25:50.172770+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742174750172,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:25:50.172802+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742174750172,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-17T01:26:01.301393+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742174761301,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T01:26:01.301609+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742174761301,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T01:26:01.301766+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742174761301,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:26:01.366092+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742174761365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001Ty0FFYAZ and Update 2, Metric Number: aC9EE000000CI1B0AW"}
2025-03-17T01:26:01.366098+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742174761366,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - TCE Update Number: 2"}
2025-03-17T01:26:01.366156+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742174761366,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T01:26:37.577462+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742174797577,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T01:26:37.579038+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742174797578,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T01:30:46.373134+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742175046373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:31:38.340550+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742175098340,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T01:31:38.342153+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742175098342,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T01:34:46.373204+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742175286373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:38:46.373135+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742175526373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:43:46.373136+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742175826373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:44:46.373122+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742175886373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:51:46.373119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742176306373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:55:46.377122+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742176546377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:56:43.273819+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742176603273,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T01:56:43.275275+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742176603275,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T01:56:46.373114+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742176606372,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:59:46.377134+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742176786377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:01:44.231001+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742176904230,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T02:01:44.232485+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742176904232,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T02:06:45.607474+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742177205607,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T02:06:45.609076+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742177205609,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T02:08:46.377140+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742177326377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:17:42.289648+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742177862289,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T02:17:42.289921+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742177862289,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T02:17:42.290105+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742177862290,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:18:08.863985+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742177888863,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T02:18:08.864214+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742177888864,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-gus-export'"}
2025-03-17T02:18:08.864441+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742177888864,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:18:08.864442+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742177888864,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-request finished"}
2025-03-17T02:19:46.377121+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742177986377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:20:46.377121+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742178046376,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:21:48.386591+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742178108386,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T02:21:48.388131+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742178108388,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T02:28:46.377117+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742178526377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:31:46.377116+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742178706377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:33:46.377111+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742178826376,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:38:46.377114+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179126377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:44:46.377142+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179486377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:46:40.036582+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179600036,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T02:46:40.036881+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742179600036,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-gus-export'"}
2025-03-17T02:46:40.037065+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179600037,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:46:40.037068+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179600037,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-request finished"}
2025-03-17T02:46:46.377124+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179606377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:46:53.291636+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179613291,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T02:46:53.293321+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179613293,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T02:49:46.377144+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179786377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:50:46.377136+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179846377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:51:47.177970+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179907177,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T02:51:47.178210+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742179907178,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-call-joined' for consumer group='icc-gus-export'"}
2025-03-17T02:51:47.178400+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179907178,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:51:47.406379+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179907406,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Successfully updated the End time of TTx (record id: aB6EE000000JWXF0A4) for Incident case 500EE00001Ty0FFYAZ with PagerDuty service name: GUS: CC Edge Incident Escalation."}
2025-03-17T02:51:47.406421+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179907406,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-call-joined finished"}
2025-03-17T02:51:54.248024+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179914247,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T02:51:54.249525+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179914249,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T02:53:46.377149+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742180026377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:54:46.377124+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742180086377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:56:55.219442+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742180215219,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T02:56:55.221067+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742180215220,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T02:58:46.377121+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742180326377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:05:46.377117+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742180746376,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:06:13.369785+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742180773369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T03:06:13.370021+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742180773369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T03:06:13.370207+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742180773370,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:06:13.421332+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742180773421,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001Ty0FFYAZ and Update 4, Metric Number: aC9EE000000CI4P0AW"}
2025-03-17T03:06:13.421338+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742180773421,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - TCE Update Number: 4"}
2025-03-17T03:06:13.421386+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742180773421,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T03:07:46.377126+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742180866377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:10:46.377120+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742181046377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:16:59.498972+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742181419498,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T03:16:59.500560+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742181419500,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T03:24:46.381138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742181886381,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:26:46.381118+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742182006381,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:37:46.381178+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742182666381,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:39:46.381112+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742182786380,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:44:46.381110+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742183086380,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:48:46.381155+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742183326381,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:50:46.385133+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742183446385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:52:06.601132+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742183526601,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T03:52:06.602959+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742183526602,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T03:54:11.123120+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742183651122,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T03:54:11.124180+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742183651124,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-17T03:54:11.124369+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742183651124,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:54:11.124397+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742183651124,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-17T03:54:46.385124+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742183686384,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:55:46.385127+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742183746385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:56:46.385116+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742183806385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:57:07.265538+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742183827265,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T03:57:07.267024+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742183827266,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T03:59:46.385159+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742183986385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:02:08.532228+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742184128532,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T04:02:08.533795+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742184128533,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T04:02:46.385116+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742184166385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:05:46.385102+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742184346384,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:07:09.505999+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742184429505,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T04:07:09.507532+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742184429507,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T04:12:46.385167+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742184766385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:15:46.385118+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742184946384,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:17:11.441963+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742185031441,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T04:17:11.443471+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742185031443,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T04:22:46.389171+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742185366389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:24:46.385106+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742185486384,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:25:46.385132+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742185546385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:26:46.385121+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742185606384,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:27:13.316619+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742185633316,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T04:27:13.318211+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742185633318,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T04:28:46.385168+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742185726384,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:29:46.385139+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742185786385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:31:46.385127+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742185906385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:32:46.385167+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742185966385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:33:46.385106+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186026384,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:40:46.385196+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186446385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:42:46.385171+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186566385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:44:46.389139+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186686389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:50:46.389162+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742187046389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:51:46.389186+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742187106389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:52:18.320689+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742187138320,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T04:52:18.322199+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742187138322,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T04:53:46.389170+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742187226389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:00:46.393120+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742187646393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:01:46.389204+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742187706389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:02:20.584234+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742187740584,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T05:02:20.585798+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742187740585,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T05:08:28.699568+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108699,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: aca8263b-bd93-4d03-95af-3f585e95473b"}
2025-03-17T05:08:28.699875+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742188108699,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-17T05:08:28.700080+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108700,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:08:28.700166+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108700,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-17T05:08:28.687Z\",\"user\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"email\":\"mrajendran@salesforce.com\",\"active\":true,\"name\":\"Mahesh Rajendran\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-03-28T05:58:47.940Z\",\"modifiedAt\":\"2024-07-19T05:22:35.475Z\"},\"incident\":{\"id\":\"aca8263b-bd93-4d03-95af-3f585e95473b\",\"slackChannel\":{\"id\":\"C08J08X8R1Q\",\"name\":\"icc-73099985\"},\"subject\":\"EU PR P01 OnDemand Relaxation is Not Working\",\"description\":\"Relaxation is disabled due to patching\",\"detectedTime\":\"2025-03-17T04:47:14.658Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://eu-pr01-relaxation.cloud.clicksoftware.com/OnDemand.html\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T04:47:14.658Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-17T04:47:14.658Z\",\"modifiedAt\":\"2025-03-17T04:47:14.658Z\",\"createdBy\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"email\":\"mrajendran@salesforce.com\",\"active\":true,\"name\":\"Mahesh Rajendran\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-03-28T05:58:47.940Z\",\"modifiedAt\":\"2024-07-19T05:22:35.475Z\"},\"modifiedBy\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"email\":\"mrajendran@salesforce.com\",\"active\":true,\"name\":\"Mahesh Rajendran\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-03-28T05:58:47.940Z\",\"modifiedAt\":\"2024-07-19T05:22:35.475Z\"},\"id\":\"48c7b2f8-b78d-445d-9079-f538d8237027\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"email\":\"mrajendran@salesforce.com\",\"active\":true,\"name\":\"Mahesh Rajendran\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-03-28T05:58:47.940Z\",\"modifiedAt\":\"2024-07-19T05:22:35.475Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T04:47:14.658Z\",\"scrumTeamId\":\"a00B000000CBZU1IAP\",\"team\":\"CRE Field Service DevOps\",\"caseNumber\":\"73099985\",\"caseRecordId\":\"500EE00001TwtpPYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/hdVnAsavqgYv\",\"engagedAt\":\"2025-03-17T04:47:29.835Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T04:47:36.460Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"585a740b-cb83-5237-7ee2-a886d63611b3\",\"client\":\"icc-slack-app\"}"}
2025-03-17T05:08:28.700193+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108700,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-17T05:08:28.700241+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108700,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-17T05:08:28.700376+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108700,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-17T05:08:28.718643+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108718,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: aca8263b-bd93-4d03-95af-3f585e95473b"}
2025-03-17T05:08:28.718880+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742188108718,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-17T05:08:28.719031+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108718,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:08:28.719099+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108719,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-17T05:08:28.709Z\",\"user\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"email\":\"mrajendran@salesforce.com\",\"active\":true,\"name\":\"Mahesh Rajendran\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-03-28T05:58:47.940Z\",\"modifiedAt\":\"2024-07-19T05:22:35.475Z\"},\"incident\":{\"id\":\"aca8263b-bd93-4d03-95af-3f585e95473b\",\"slackChannel\":{\"id\":\"C08J08X8R1Q\",\"name\":\"icc-73099985\"},\"subject\":\"EU PR P01 OnDemand Relaxation is Not Working\",\"description\":\"Relaxation is disabled due to patching\",\"detectedTime\":\"2025-03-17T04:47:14.658Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://eu-pr01-relaxation.cloud.clicksoftware.com/OnDemand.html\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T04:47:14.658Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-17T04:47:14.658Z\",\"modifiedAt\":\"2025-03-17T04:47:14.658Z\",\"createdBy\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"email\":\"mrajendran@salesforce.com\",\"active\":true,\"name\":\"Mahesh Rajendran\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-03-28T05:58:47.940Z\",\"modifiedAt\":\"2024-07-19T05:22:35.475Z\"},\"modifiedBy\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"email\":\"mrajendran@salesforce.com\",\"active\":true,\"name\":\"Mahesh Rajendran\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-03-28T05:58:47.940Z\",\"modifiedAt\":\"2024-07-19T05:22:35.475Z\"},\"id\":\"48c7b2f8-b78d-445d-9079-f538d8237027\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"email\":\"mrajendran@salesforce.com\",\"active\":true,\"name\":\"Mahesh Rajendran\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-03-28T05:58:47.940Z\",\"modifiedAt\":\"2024-07-19T05:22:35.475Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T04:47:14.658Z\",\"scrumTeamId\":\"a00B000000CBZU1IAP\",\"team\":\"CRE Field Service DevOps\",\"caseNumber\":\"73099985\",\"caseRecordId\":\"500EE00001TwtpPYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/hdVnAsavqgYv\",\"engagedAt\":\"2025-03-17T04:47:29.835Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T04:47:36.460Z\"},\"eventObj\":[],\"requestId\":\"585a740b-cb83-5237-7ee2-a886d63611b3\",\"client\":\"icc-slack-app\"}"}
2025-03-17T05:08:28.719103+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108719,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-17T05:08:28.719136+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108719,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"email\":\"mrajendran@salesforce.com\",\"active\":true,\"name\":\"Mahesh Rajendran\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2024-03-28T05:58:47.940Z\",\"modifiedAt\":\"2024-07-19T05:22:35.475Z\"}"}
2025-03-17T05:08:28.719266+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108719,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:08:28.719345+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108719,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'aca8263b-bd93-4d03-95af-3f585e95473b' to Kafka topic 'incident'"}
2025-03-17T05:08:28.720220+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108719,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:08:28.720333+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108720,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-17T05:08:28.781836+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108781,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: aca8263b-bd93-4d03-95af-3f585e95473b"}
2025-03-17T05:08:28.781945+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742188108781,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-17T05:08:28.782101+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108782,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:08:28.782102+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108782,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-17T05:08:28.884972+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108884,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: aca8263b-bd93-4d03-95af-3f585e95473b"}
2025-03-17T05:08:28.885206+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742188108885,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-gus-export'"}
2025-03-17T05:08:28.885376+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108885,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:08:28.885446+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108885,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"aca8263b-bd93-4d03-95af-3f585e95473b\",\"slackChannel\":{\"id\":\"C08J08X8R1Q\",\"name\":\"icc-73099985\"},\"subject\":\"EU PR P01 OnDemand Relaxation is Not Working\",\"description\":\"Relaxation is disabled due to patching\",\"detectedTime\":\"2025-03-17T04:47:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://eu-pr01-relaxation.cloud.clicksoftware.com/OnDemand.html\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-17T04:00:00.000Z\",\"impactEndTime\":\"2025-03-17T05:00:00.000Z\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Planned Maintenance\",\"createdAt\":\"2025-03-17T04:47:14.658Z\",\"scrumTeamId\":\"a00B000000CBZU1IAP\",\"team\":\"CRE Field Service DevOps\",\"caseNumber\":\"73099985\",\"caseRecordId\":\"500EE00001TwtpPYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/hdVnAsavqgYv\",\"engagedAt\":\"2025-03-17T04:47:29.835Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T04:47:36.460Z\"} - {\"createdAt\":\"2025-03-17T05:08:28.736Z\",\"user\":{\"id\":\"7d6371e0-e3a9-4a57-bfa7-a3c923a831f5\",\"gusUserId\":\"005B0000005xMTrIAM\",\"slackUserId\":\"WT759HDL1\",\"name\":\"Mahesh Rajendran\",\"email\":\"mrajendran@salesforce.com\"},\"incident\":{\"id\":\"aca8263b-bd93-4d03-95af-3f585e95473b\",\"slackChannel\":{\"id\":\"C08J08X8R1Q\",\"name\":\"icc-73099985\"},\"subject\":\"EU PR P01 OnDemand Relaxation is Not Working\",\"description\":\"Relaxation is disabled due to patching\",\"detectedTime\":\"2025-03-17T04:47:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://eu-pr01-relaxation.cloud.clicksoftware.com/OnDemand.html\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-17T04:00:00.000Z\",\"impactEndTime\":\"2025-03-17T05:00:00.000Z\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Planned Maintenance\",\"createdAt\":\"2025-03-17T04:47:14.658Z\",\"scrumTeamId\":\"a00B000000CBZU1IAP\",\"team\":\"CRE Field Service DevOps\",\"caseNumber\":\"73099985\",\"caseRecordId\":\"500EE00001TwtpPYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/hdVnAsavqgYv\",\"engagedAt\":\"2025-03-17T04:47:29.835Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T04:47:36.460Z\"},\"changes\":{\"detectedTime\":[\"2025-03-17T04:47:14.658Z\",\"2025-03-17T04:47:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"None\"]},\"impactStartTime\":[\"2025-03-17T04:47:14.658Z\",\"2025-03-17T04:00:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-17T05:00:00.000Z\"],\"category\":[\"\",\"Infrastructure\"],\"rootCause\":[\"\",\"Planned Maintenance\"]},\"requestId\":\"585a740b-cb83-5237-7ee2-a886d63611b3\",\"client\":\"icc-slack-app\"}"}
2025-03-17T05:08:28.885594+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188108885,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Status":"Resolved","SM_Icc_External_Id__c":"aca8263b-bd93-4d03-95af-3f585e95473b","Subject":"EU PR P01 OnDemand Relaxation is Not Working","Description":"Relaxation is disabled due to patching","Priority":"Sev4","Origin":"Customer - Internal","SM_Origin_Details__c":"https://eu-pr01-relaxation.cloud.clicksoftware.com/OnDemand.html","SM_Customer_Impact__c":"None","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08J08X8R1Q","SM_Bridge_Start_Time__c":"2025-03-17T04:47:29.835Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-17T04:00:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-17T05:00:00.000Z","Bridge_URL__c":"","SM_Category__c":"Infrastructure","SM_RootCausePicklist__c":"Planned Maintenance","Incident_Detected_Time__c":"2025-03-17T04:47:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/hdVnAsavqgYv","Scrum_Team__c":"a00B000000CBZU1IAP","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for aca8263b-bd93-4d03-95af-3f585e95473b"}
2025-03-17T05:08:46.389152+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188126389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:10:35.873461+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188235873,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: aca8263b-bd93-4d03-95af-3f585e95473b"}
2025-03-17T05:10:35.873696+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742188235873,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-gus-export'"}
2025-03-17T05:10:35.873867+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188235873,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:10:35.873947+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188235873,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-finished finished"}
2025-03-17T05:10:39.360400+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742188239360,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-17T05:10:39.360408+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742188239360,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-17T05:10:46.389160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188246389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:15:46.389196+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188546389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:17:46.389190+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188666389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:19:46.389156+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188786389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:20:46.389189+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188846389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:22:46.389104+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188966388,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:23:46.389182+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742189026389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:28:46.389136+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742189326389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:29:46.389179+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742189386389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:30:40.383862+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742189440383,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T05:30:40.385468+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742189440385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T05:33:46.389136+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742189626389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:34:46.389157+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742189686389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:35:41.351001+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742189741350,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T05:35:41.352784+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742189741352,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T05:35:46.389166+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742189746389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:36:46.389151+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742189806389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:37:46.389185+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742189866389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:42:46.389190+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190166389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:50:44.473177+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190644473,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T05:50:44.474781+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190644474,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T05:50:46.393107+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190646393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:52:46.393101+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190766392,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:53:46.393196+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190826393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:55:45.540101+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190945539,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T05:55:45.541716+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190945541,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T05:55:50.787700+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190950787,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - TCE Update Number: 8"}
2025-03-17T05:55:50.787801+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190950787,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T05:57:46.393170+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191066393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:04:46.393126+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191486393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:07:46.393114+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191666393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:08:46.393126+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191726393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:11:46.393128+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191906393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:12:58.617624+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191978617,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T06:12:58.617852+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742191978617,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-gus-export'"}
2025-03-17T06:12:58.617999+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191978617,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:12:58.618010+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191978617,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-request finished"}
2025-03-17T06:12:59.308407+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191979308,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Successfully created new TTx (TTe) in GUS, record id aB6EE000000JWdh0AG, for Incident case 500EE00001Ty0FFYAZ with PagerDuty service name: Global Network Operations (GNO)"}
2025-03-17T06:12:59.308414+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191979308,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Created TTe from the PageResponse event of ICC incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - serviceName: Global Network Operations (GNO) - startTime: 2025-03-17T06:12:58.938Z - gusTTxId: aB6EE000000JWdh0AG"}
2025-03-17T06:12:59.308523+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191979308,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-response finished"}
2025-03-17T06:13:46.393133+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192026393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:19:46.393130+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192386393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:21:46.393118+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192506393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:22:46.393147+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192566393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:23:46.393134+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192626392,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:24:46.393155+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192686393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:25:51.379985+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192751379,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T06:25:51.381504+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192751381,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T06:27:18.571008+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192838570,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T06:27:18.571795+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742192838571,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-17T06:27:18.572020+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192838571,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:27:18.572049+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192838572,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-17T06:27:19.188386+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192839188,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T06:27:19.188678+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742192839188,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T06:27:19.188882+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192839188,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:27:46.397133+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192866397,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:32:46.397131+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193166397,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:35:46.397129+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193346397,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:37:46.397138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193466397,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:40:46.397126+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193646397,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:45:09.416762+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193909416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:45:09.417319+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742193909417,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-17T06:45:09.417508+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193909417,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:45:09.417536+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193909417,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-17T06:45:10.237749+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193910237,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:45:10.238114+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742193910238,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T06:45:10.238282+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193910238,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:45:46.397120+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193946396,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:55:03.471636+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194503471,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T06:55:03.473250+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194503473,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T06:55:46.397111+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194546397,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:58:42.393368+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194722393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:58:42.393818+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742194722393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-17T06:58:42.394047+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194722393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:58:42.394048+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194722393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-17T06:58:53.773296+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194733773,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:58:53.773677+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742194733773,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T06:58:53.773955+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194733773,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:58:53.832336+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742194733832,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001TybJdYAJ and Update 2, Metric Number: aC9EE000000CIFh0AO"}
2025-03-17T06:58:53.832338+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194733832,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6 - caseId: 500EE00001TybJdYAJ - TCE Update Number: 2"}
2025-03-17T06:58:53.832339+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194733832,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T07:00:04.448157+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194804448,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T07:00:04.449748+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194804449,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T07:00:46.401135+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194846400,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:01:46.327402+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194906327,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T07:01:46.327828+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742194906327,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-gus-export'"}
2025-03-17T07:01:46.328010+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194906327,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:01:46.354923+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194906354,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T07:01:46.355075+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742194906355,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"}
2025-03-17T07:01:46.355225+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194906355,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:01:46.355263+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194906355,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"}
2025-03-17T07:01:46.397040+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194906396,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:02:46.397115+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194966396,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:04:46.401111+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195086400,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:05:05.629022+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195105628,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T07:05:05.630571+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195105630,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T07:05:46.397099+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195146396,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:17.001530+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237001,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:07:17.001742+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742195237001,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-gus-export'"}
2025-03-17T07:07:17.004409+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237001,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:17.004410+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237001,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received Incident to CIs event from ICC for incident 500EE00001TybJdYAJ: [{\"configurationItemId\":\"a7JEE00000J7QcN2AV\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TybJdYAJ\"}]"}
2025-03-17T07:07:17.004411+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237002,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:07:17.004412+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742195237002,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-update-response' for consumer group='icc-gus-export'"}
2025-03-17T07:07:17.004412+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237002,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:17.004413+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237002,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-update-response finished"}
2025-03-17T07:07:17.004413+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237002,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:07:17.004413+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742195237002,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-release-request' for consumer group='icc-gus-export'"}
2025-03-17T07:07:17.004414+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237002,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:17.004414+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237003,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:07:17.004414+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742195237003,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-gus-export'"}
2025-03-17T07:07:17.004415+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237003,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:17.004420+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237003,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T04:14:00.000Z\",\"impactEndTime\":\"2025-03-17T07:03:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:43:42.913Z\"} - {\"createdAt\":\"2025-03-17T07:07:16.733Z\",\"user\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"name\":\"Tuan Nguyen\",\"email\":\"tuannguyen@salesforce.com\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T04:14:00.000Z\",\"impactEndTime\":\"2025-03-17T07:03:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:43:42.913Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"PerformanceDegradation\"]},\"impactEndTime\":[\"\",\"2025-03-17T07:03:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Other\"]},\"requestId\":\"c7ad6089-78db-3090-1501-bb63e076fcaa\",\"client\":\"icc-slack-app\"}"}
2025-03-17T07:07:17.004423+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237003,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Status":"Resolved","SM_Icc_External_Id__c":"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6","Subject":"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1","Description":"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \nDetection Time: 2025-03-17 06:13:20.000 \nReason: 50% Orgs Delayed for 24h \n\n\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s","Priority":"Sev2","Origin":"Alert","SM_Origin_Details__c":"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HYDW3893","SM_Bridge_Start_Time__c":"2025-03-17T06:29:55.775Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-17T04:14:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-17T07:03:00.000Z","Bridge_URL__c":"https://meet.google.com/chy-nhbk-ufg","SM_Category__c":"Application","SM_RootCausePicklist__c":"Other","Incident_Detected_Time__c":"2025-03-17T06:13:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/ZHQDAc9AH2Vv","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core Live on Falcon","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:07:17.031457+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237031,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:07:17.032014+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742195237031,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-17T07:07:17.032199+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237032,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:17.032326+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237032,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-17T07:07:16.676Z\",\"user\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T04:14:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:43:37.842Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-17T06:43:37.842Z\",\"modifiedAt\":\"2025-03-17T06:43:37.842Z\",\"createdBy\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"modifiedBy\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"id\":\"04d73ed0-dea3-4192-b83f-366a6de240a2\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:43:42.913Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"c7ad6089-78db-3090-1501-bb63e076fcaa\",\"client\":\"icc-slack-app\"}"}
2025-03-17T07:07:17.032336+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237032,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-17T07:07:17.032357+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237032,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-17T07:07:17.032483+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237032,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-17T07:07:17.032683+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237032,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:07:17.033157+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742195237033,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-17T07:07:17.033302+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237033,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:17.033411+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237033,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-17T07:07:16.700Z\",\"user\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T04:14:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:43:37.842Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-17T06:43:37.842Z\",\"modifiedAt\":\"2025-03-17T06:43:37.842Z\",\"createdBy\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"modifiedBy\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"id\":\"04d73ed0-dea3-4192-b83f-366a6de240a2\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:43:42.913Z\"},\"eventObj\":[],\"requestId\":\"c7ad6089-78db-3090-1501-bb63e076fcaa\",\"client\":\"icc-slack-app\"}"}
2025-03-17T07:07:17.033422+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237033,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-17T07:07:17.033473+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237033,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"}"}
2025-03-17T07:07:17.033619+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237033,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:17.033748+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237033,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '4a6faf32-c583-4c0e-b53f-ee1b00fd55c6' to Kafka topic 'incident'"}
2025-03-17T07:07:17.033865+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237033,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:17.034009+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237033,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-17T07:07:17.044596+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237044,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:07:17.044688+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742195237044,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-gus-export'"}
2025-03-17T07:07:17.044811+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237044,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:17.044846+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237044,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-generic-data finished"}
2025-03-17T07:07:17.060372+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237060,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received GUS Incident to CIs for incident 500EE00001TybJdYAJ: [{\"configurationItemId\":\"a7JEE00000J7QcN2AV\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TybJdYAJ\"}]"}
2025-03-17T07:07:17.060437+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237060,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Activate_Lock__c":false,"Configuration_Item__c":"a7JEE00000J7QcN2AV","Id":"aCqEE000000C10L0AS","msg":"[buildGusIncidentToCIFromEvent] Building Gus Incident to CI from ICC event"}
2025-03-17T07:07:17.084642+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237084,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:07:17.084729+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742195237084,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-17T07:07:17.084898+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237084,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:17.084910+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237084,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-17T07:07:17.263514+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237263,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","id":"aCqEE000000C10L0AS","success":true,"errors":[],"msg":"Successfully upserted Incident to CI for Gus record with configuration item : a7JEE00000J7QcN2AV"}
2025-03-17T07:07:17.263653+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237263,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"sendInsertResponsesEvent {\"createdAt\":\"2025-03-17T07:07:17.263Z\",\"incidentId\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"user\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C10L0AS\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000J7QcN2AV\"}]} for icc-incident-to-cis-response"}
2025-03-17T07:07:17.263820+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237263,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:17.263903+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237263,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '4a6faf32-c583-4c0e-b53f-ee1b00fd55c6' to Kafka topic 'incident'"}
2025-03-17T07:07:17.263976+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237263,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:17.263977+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237263,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":true}
2025-03-17T07:07:17.264021+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237263,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"}
2025-03-17T07:07:17.313318+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237313,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:07:17.313492+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742195237313,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-gus-export'"}
2025-03-17T07:07:17.313656+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237313,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:17.313656+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237313,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-response finished"}
2025-03-17T07:07:17.335332+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237335,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:07:17.335563+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742195237335,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-gus-export'"}
2025-03-17T07:07:17.335732+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237335,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:17.335751+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195237335,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success finished"}
2025-03-17T07:07:22.220905+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195242220,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:22.221138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195242221,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '4a6faf32-c583-4c0e-b53f-ee1b00fd55c6' to Kafka topic 'incident'"}
2025-03-17T07:07:22.221305+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195242221,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:22.221451+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195242221,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T04:14:00.000Z\",\"impactEndTime\":\"2025-03-17T07:03:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:43:42.913Z\"} - {\"createdAt\":\"2025-03-17T07:07:16.733Z\",\"user\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"name\":\"Tuan Nguyen\",\"email\":\"tuannguyen@salesforce.com\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T04:14:00.000Z\",\"impactEndTime\":\"2025-03-17T07:03:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:43:42.913Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"PerformanceDegradation\"]},\"impactEndTime\":[\"\",\"2025-03-17T07:03:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Other\"]},\"requestId\":\"c7ad6089-78db-3090-1501-bb63e076fcaa\",\"client\":\"icc-slack-app\"} done"}
2025-03-17T07:07:22.221681+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195242221,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-resolved finished"}
2025-03-17T07:07:22.269230+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195242269,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:07:22.269332+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742195242269,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-17T07:07:22.269476+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195242269,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:22.269477+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195242269,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-17T07:07:46.401129+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195266401,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:08:20.384991+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195300384,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6 - caseId: 500EE00001TybJdYAJ - TCE Update Number: 3"}
2025-03-17T07:08:20.385094+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195300385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T07:08:23.043016+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195303042,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T07:08:23.043295+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742195303043,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-call-joined' for consumer group='icc-gus-export'"}
2025-03-17T07:08:23.043459+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195303043,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:08:23.282654+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195303282,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Successfully updated the End time of TTx (record id: aB6EE000000JWdh0AG) for Incident case 500EE00001Ty0FFYAZ with PagerDuty service name: Global Network Operations (GNO)."}
2025-03-17T07:08:23.282756+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195303282,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-call-joined finished"}
2025-03-17T07:10:25.330835+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195425330,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T07:10:25.331103+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742195425331,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T07:10:25.331263+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195425331,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:10:25.565347+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195425565,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - TCE Update Number: 10"}
2025-03-17T07:10:25.565381+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195425565,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T07:12:19.403117+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195539402,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T07:12:19.404720+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195539404,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T07:13:46.397113+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195626396,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:19:52.437782+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195992437,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T07:19:52.439239+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195992439,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T07:21:46.397161+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196106397,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:22:46.401092+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196166400,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:24:46.397124+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196286397,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:25:29.009842+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196329009,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","id":"aCqEE000000C10L0AS","success":true,"errors":[],"msg":"Successfully upserted Incident to CI for Gus record with configuration item : a7JEE00000J7QcN2AV"}
2025-03-17T07:25:29.009851+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196329009,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"sendInsertResponsesEvent {\"createdAt\":\"2025-03-17T07:25:29.009Z\",\"incidentId\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C10L0AS\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000J7QcN2AV\"}]} for icc-incident-to-cis-response"}
2025-03-17T07:25:29.010028+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196329009,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:25:29.010119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196329010,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '4a6faf32-c583-4c0e-b53f-ee1b00fd55c6' to Kafka topic 'incident'"}
2025-03-17T07:25:29.010157+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196329010,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:25:29.010157+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196329010,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":true}
2025-03-17T07:25:29.010209+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196329010,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"}
2025-03-17T07:25:29.061040+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196329060,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:25:29.061138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742196329061,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-gus-export'"}
2025-03-17T07:25:29.061313+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196329061,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:25:29.061314+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196329061,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-response finished"}
2025-03-17T07:25:29.080291+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196329080,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:25:29.080463+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742196329080,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-gus-export'"}
2025-03-17T07:25:29.080601+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196329080,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:25:29.080602+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196329080,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success finished"}
2025-03-17T07:31:46.401130+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196706401,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:34:46.401164+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196886401,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:46:24.690934+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742197584690,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - TCE Update Number: 11"}
2025-03-17T07:46:24.690938+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742197584690,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T07:47:46.401144+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742197666401,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:50:46.401083+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742197846400,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:55:46.401120+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742198146401,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:56:46.401175+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742198206401,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:00:23.395772+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742198423395,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T08:00:23.397275+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742198423397,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T08:00:46.405106+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742198446404,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:04:46.405093+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742198686404,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:05:46.405124+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742198746404,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:06:46.405132+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742198806405,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:09:46.405150+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742198986405,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:12:47.846476+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199167846,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:12:47.846850+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199167846,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-gus-export'"}
2025-03-17T08:12:47.847011+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199167846,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:12:47.847035+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199167847,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created-with-slack-channel finished"}
2025-03-17T08:12:47.934002+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199167933,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:12:47.934160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199167934,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created' for consumer group='icc-gus-export'"}
2025-03-17T08:12:47.934311+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199167934,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:12:47.934405+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199167934,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-8314687c-abb3-4165-bbbf-414b12112a6b\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:02.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T08:12:44.236Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-17T08:12:47.884Z\",\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-8314687c-abb3-4165-bbbf-414b12112a6b\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:02.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T08:12:44.236Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"}
2025-03-17T08:12:47.934604+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199167934,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Status":"New","SM_Icc_External_Id__c":"8314687c-abb3-4165-bbbf-414b12112a6b","Subject":"APT Degradation on USA662s, core2, aws-prod5-uswest2","Description":"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\n\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s","Priority":"Sev2","Origin":"Alert","SM_Origin_Details__c":"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08JMPZNEGY","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-17T08:12:44.236Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-17T08:06:02.000Z","Timeline_of_Events__c":"","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:12:48.054198+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199168054,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:12:48.054399+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199168054,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-to-generate' for consumer group='icc-gus-export'"}
2025-03-17T08:12:48.054557+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199168054,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:12:48.054583+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199168054,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-to-generate finished"}
2025-03-17T08:12:48.062678+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199168062,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:12:48.062833+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199168062,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"}
2025-03-17T08:12:48.062955+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199168062,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:12:48.062956+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199168062,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"}
2025-03-17T08:12:49.764519+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199169764,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","id":"500EE00001TyZ1rYAF","success":true,"errors":[],"msg":"Attempted incident Upsert for 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:12:58.302690+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199178302,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:12:58.302939+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199178302,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-gus-export'"}
2025-03-17T08:12:58.303096+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199178303,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:12:58.303120+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199178303,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received Incident to CIs event from ICC for incident 500EE00001TyZ1rYAF: [{\"configurationItemId\":\"a7JEE00000J7QbT2AV\",\"gusCaseRecordId\":\"500EE00001TyZ1rYAF\"}]"}
2025-03-17T08:12:58.303633+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199178303,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:12:58.303797+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199178303,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-create-request' for consumer group='icc-gus-export'"}
2025-03-17T08:12:58.303903+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199178303,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:12:58.349824+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199178349,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:12:58.349906+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199178349,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-gus-export'"}
2025-03-17T08:12:58.350048+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199178349,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:12:58.350049+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199178350,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-generic-data finished"}
2025-03-17T08:12:58.353668+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199178353,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received GUS Incident to CIs for incident 500EE00001TyZ1rYAF: [{\"configurationItemId\":\"a7JEE00000J7QbT2AV\",\"gusCaseRecordId\":\"500EE00001TyZ1rYAF\"}]"}
2025-03-17T08:12:58.353669+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199178353,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Configuration_Item__c":"a7JEE00000J7QbT2AV","Case__c":"500EE00001TyZ1rYAF","msg":"[buildGusIncidentToCIFromEvent] Building Gus Incident to CI from ICC event"}
2025-03-17T08:13:01.618497+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199181618,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:13:18.917289+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199198917,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:13:18.917429+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199198917,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-17T08:13:18.917598+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199198917,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:13:18.917602+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199198917,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-17T08:13:19.006122+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199199006,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:13:19.006276+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199199006,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"}
2025-03-17T08:13:19.006437+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199199006,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:13:19.006438+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199199006,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"}
2025-03-17T08:14:56.514806+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199296514,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:14:56.515166+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199296515,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-17T08:14:56.515982+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199296515,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:14:56.515983+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199296515,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-17T08:14:57.649769+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199297649,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 8314687c-abb3-4165-bbbf-414b12112a6b - caseId: 500EE00001TyZ1rYAF - TCE Update Number: 1"}
2025-03-17T08:14:57.649772+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199297649,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T08:15:46.405135+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199346405,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:18:01.288814+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199481288,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T08:18:01.290370+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199481290,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T08:18:46.405163+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199526404,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:19:09.243354+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199549243,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:19:09.243487+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199549243,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '8314687c-abb3-4165-bbbf-414b12112a6b' to Kafka topic 'incident'"}
2025-03-17T08:19:09.243572+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199549243,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:19:09.243701+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199549243,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"modifiedAt\":\"2025-03-17T08:12:44.236Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9612e4ea-7f9f-4836-957a-9d07056c2237\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T08:13:04.655Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-17T08:19:04.844Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"modifiedAt\":\"2025-03-17T08:12:44.236Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9612e4ea-7f9f-4836-957a-9d07056c2237\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T08:13:04.655Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-17T08:06:02.000Z\",\"2025-03-17T08:06:00.000Z\"],\"impactStartTime\":[\"2025-03-17T08:12:44.236Z\",\"2025-03-17T07:53:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"modifiedAt\":\"2025-03-17T08:12:44.236Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9612e4ea-7f9f-4836-957a-9d07056c2237\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}]}},\"requestId\":\"2mfwus-5qc7j4-o0s1j2f-pehef-1742199544162\",\"client\":\"icc-ui\"} done"}
2025-03-17T08:19:09.243704+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199549243,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"}
2025-03-17T08:20:46.405106+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199646404,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:21:46.405120+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199706404,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:23:02.374101+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199782373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T08:23:02.375664+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199782375,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T08:27:46.405110+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200066404,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:30:46.405121+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200246405,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:31:46.409110+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200306409,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:36:46.409143+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200606409,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:38:46.409137+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200726409,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:40:15.807252+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200815807,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 8314687c-abb3-4165-bbbf-414b12112a6b - caseId: 500EE00001TyZ1rYAF - TCE Update Number: 2"}
2025-03-17T08:40:15.807255+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200815807,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T08:50:46.409123+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201446409,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:50:53.081106+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201453080,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T08:50:53.082385+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742201453082,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-17T08:50:53.082386+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201453082,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:50:53.082387+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201453082,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-17T08:51:04.465166+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201464465,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T08:51:04.465362+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742201464465,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T08:51:04.465540+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201464465,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:51:04.521208+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742201464521,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001Ty0FFYAZ and Update 12, Metric Number: aC9EE000000CIPN0A4"}
2025-03-17T08:51:04.521210+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201464521,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - TCE Update Number: 12"}
2025-03-17T08:51:04.521260+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201464521,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T08:51:46.409114+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201506408,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:53:46.409134+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201626409,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:54:46.409112+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201686409,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:54:47.985236+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201687985,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:54:47.985517+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742201687985,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-gus-export'"}
2025-03-17T08:54:47.985690+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201687985,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:54:47.985742+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201687985,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-request finished"}
2025-03-17T08:56:14.241787+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201774241,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:56:14.242211+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742201774242,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-17T08:56:14.242430+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201774242,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:56:14.242431+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201774242,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-17T08:56:15.082713+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201775082,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:56:15.082977+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742201775082,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T08:56:15.083150+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201775083,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:56:46.409170+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201806408,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:58:09.641501+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201889641,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T08:58:09.643075+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201889643,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T08:58:46.409120+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201926409,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:03:22.818196+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202202818,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T09:03:22.818429+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742202202818,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-gus-export'"}
2025-03-17T09:03:22.818621+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202202818,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:03:22.818621+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202202818,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-request finished"}
2025-03-17T09:05:46.409121+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202346408,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:15:46.413117+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202946413,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:18:46.413099+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203126413,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:22:46.413113+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203366413,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:25:46.413139+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203546413,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:27:02.386847+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203622386,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T09:27:02.387847+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742203622387,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-17T09:27:02.388098+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203622388,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:27:02.388114+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203622388,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-17T09:27:03.452461+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203623452,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - TCE Update Number: 14"}
2025-03-17T09:27:03.452511+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203623452,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T09:27:46.417121+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203666417,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:28:15.223378+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203695223,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T09:28:15.225156+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203695225,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T09:28:46.413118+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203726412,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:29:46.417110+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203786417,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:31:46.413091+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203906412,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:33:46.417112+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204026417,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:34:46.417100+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204086416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:38:17.277129+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204297277,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T09:38:17.278953+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204297278,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T09:43:18.243257+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204598243,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T09:43:18.244839+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204598244,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T09:44:46.417086+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204686416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:46:46.417132+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204806417,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:48:09.271658+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204889271,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:48:09.272032+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742204889271,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-gus-export'"}
2025-03-17T09:48:09.272197+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204889272,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:48:09.272198+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204889272,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created-without-slack-channel finished"}
2025-03-17T09:48:13.060263+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204893060,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:48:13.060505+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742204893060,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-created' for consumer group='icc-gus-export'"}
2025-03-17T09:48:13.060668+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204893060,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:48:13.060778+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204893060,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain:  core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:03.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:48:07.833Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-17T09:48:13.050Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain:  core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:03.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:48:07.833Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"877f6f96-40ed-430a-bb8a-628fe4d3db1c\",\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\",\"isManaged\":true,\"createdBy\":\"SiteReliability\",\"modifiedBy\":\"SiteReliability\",\"createdAt\":\"2025-03-17T09:48:12.627Z\",\"modifiedAt\":\"2025-03-17T09:48:12.627Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-17T09:48:12.627Z\",\"modifiedAt\":\"2025-03-17T09:48:12.627Z\",\"id\":\"877f6f96-40ed-430a-bb8a-628fe4d3db1c\",\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\",\"isManaged\":true,\"incidentId\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"folderId\":null}]}}"}
2025-03-17T09:48:13.060803+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742204893060,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"No kafka request status received for incident: {\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain:  core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:03.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:48:07.833Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}"}
2025-03-17T09:48:13.061060+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742204893060,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","err":{"type":"Error","message":"Unable to find request status","stack":"Error: Unable to find request status\n    at GusIncidentService.upsertIncident (/app/build/service/gusIncidentService.js:42:19)\n    at IncidentEventProcessor.processEvent (/app/build/kafka/processor/incidentEventProcessor.js:39:47)\n    at GusExportConsumer.handleEvent (/app/build/kafka/gusExportConsumer.js:77:42)\n    at /app/build/kafka/gusExportConsumer.js:56:28\n    at KafkaConsumer.<anonymous> (/app/build/kafka/gusExportConsumer.js:59:15)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"Error occurred at handleEvent in GusExportConsumer with eventType: icc-bridge-created"}
2025-03-17T09:48:13.061061+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204893061,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-created finished"}
2025-03-17T09:48:17.560760+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204897560,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:48:17.560890+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742204897560,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-17T09:48:17.561112+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204897561,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:48:17.561113+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204897561,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-17T09:48:22.281843+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204902281,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:48:22.282219+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742204902282,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-17T09:48:22.282420+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204902282,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:48:22.283205+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204902282,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-73106277\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain:  core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:03.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:48:07.833Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"modifiedAt\":\"2025-03-17T09:48:07.833Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"801e99d8-9d09-465a-8c54-97a7c544d17c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73106277\",\"caseRecordId\":\"500EE00001Tys4OYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/zKI2A2WFcpyU\",\"engagedAt\":\"2025-03-17T09:48:21.966Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:48:17.012Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-17T09:48:22.133Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-73106277\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain:  core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:03.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:48:07.833Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"modifiedAt\":\"2025-03-17T09:48:07.833Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"801e99d8-9d09-465a-8c54-97a7c544d17c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73106277\",\"caseRecordId\":\"500EE00001Tys4OYAR\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/zKI2A2WFcpyU\",\"engagedAt\":\"2025-03-17T09:48:21.966Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:48:17.012Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"modifiedAt\":\"2025-03-17T09:48:07.833Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"801e99d8-9d09-465a-8c54-97a7c544d17c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-17T09:48:21.966Z\"]},\"requestId\":\"0a655720-e079-a329-9e01-058527a10857\",\"client\":\"quantumks2s\"}"}
2025-03-17T09:48:22.283498+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204902283,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960","Subject":"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain:  core1, Cell: gbr112, Orgs_Impacted: multiorgimpact","Description":"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\n\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112","Priority":"Sev2","Origin":"Alert","SM_Origin_Details__c":"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08JAS7REP3","SM_Bridge_Start_Time__c":"2025-03-17T09:48:21.966Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-17T09:48:07.833Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"https://meet.google.com/fji-efdv-txg","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-17T09:17:03.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/zKI2A2WFcpyU","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Commander__c":"005EE0000014kA9YAI","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:48:22.414680+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204902414,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","id":"aCqEE000000C13Z0AS","success":true,"errors":[],"msg":"Successfully upserted Incident to CI for Gus record with configuration item : a7JEE00000KN9Nn2AL"}
2025-03-17T09:48:22.414687+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204902414,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"sendInsertResponsesEvent {\"createdAt\":\"2025-03-17T09:48:22.414Z\",\"incidentId\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C13Z0AS\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000KN9Nn2AL\"}]} for icc-incident-to-cis-response"}
2025-03-17T09:48:22.414831+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204902414,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:48:22.414922+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204902414,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960' to Kafka topic 'incident'"}
2025-03-17T09:48:22.415069+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204902414,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:48:22.415070+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204902414,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":true}
2025-03-17T09:48:22.415071+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204902415,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"}
2025-03-17T09:48:22.468662+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204902468,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:48:22.468813+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742204902468,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-gus-export'"}
2025-03-17T09:48:22.468944+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204902468,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:48:22.468945+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204902468,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-response finished"}
2025-03-17T09:48:22.494576+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204902494,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:48:22.494768+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742204902494,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-gus-export'"}
2025-03-17T09:48:22.494905+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204902494,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:48:22.494908+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204902494,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success finished"}
2025-03-17T09:48:25.327796+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204905327,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:48:42.577298+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204922577,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:48:42.577436+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742204922577,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-17T09:48:42.577581+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204922577,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:48:42.577582+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204922577,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-17T09:49:46.417100+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204986416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:52:46.417119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205166417,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:52:59.232291+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205179232,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:52:59.232545+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205179232,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T09:52:59.232703+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205179232,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:52:59.290774+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205179290,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001Tys4OYAR and Update 1, Metric Number: aC9EE000000CIVp0AO"}
2025-03-17T09:52:59.290776+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205179290,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - caseId: 500EE00001Tys4OYAR - TCE Update Number: 1"}
2025-03-17T09:52:59.290784+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205179290,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T09:53:38.901941+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218901,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","id":"aCqEE000000C13Z0AS","success":true,"errors":[],"msg":"Successfully upserted Incident to CI for Gus record with configuration item : a7JEE00000KN9Nn2AL"}
2025-03-17T09:53:38.902009+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218901,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"sendInsertResponsesEvent {\"createdAt\":\"2025-03-17T09:53:38.901Z\",\"incidentId\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"email\":\"ubalasubramaniam@salesforce.com\",\"active\":true,\"name\":\"Uma Shankar Balasubramaniam\",\"firstName\":\"Uma Shankar\",\"lastName\":\"Balasubramaniam\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"ubalasubramaniam@salesforce.com\",\"createdAt\":\"2022-03-14T15:28:15.327Z\",\"modifiedAt\":\"2022-04-28T15:44:12.402Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C13Z0AS\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000KN9Nn2AL\"}]} for icc-incident-to-cis-response"}
2025-03-17T09:53:38.902161+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218902,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:53:38.902277+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218902,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960' to Kafka topic 'incident'"}
2025-03-17T09:53:38.902296+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218902,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:53:38.902297+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218902,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":true}
2025-03-17T09:53:38.902898+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218902,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"}
2025-03-17T09:53:38.953259+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218953,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:53:38.953327+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205218953,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-gus-export'"}
2025-03-17T09:53:38.953486+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218953,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:53:38.953486+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218953,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-response finished"}
2025-03-17T09:53:38.990803+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218990,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:53:38.990973+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205218990,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-gus-export'"}
2025-03-17T09:53:38.991132+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218991,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:53:38.991135+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218991,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success finished"}
2025-03-17T09:53:46.417093+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205226416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:55:20.683346+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205320683,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:55:30.230073+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205330229,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-17T09:55:30.230078+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205330229,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-17T09:55:46.417163+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205346417,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:58:29.531792+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205509531,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T09:58:29.532085+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205509532,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T09:58:29.532222+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205509532,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:58:29.791139+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205509791,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - TCE Update Number: 15"}
2025-03-17T09:58:29.791240+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205509791,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T09:59:18.025373+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205558025,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8"}
2025-03-17T09:59:18.025626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205558025,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-gus-export'"}
2025-03-17T09:59:18.025791+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205558025,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:59:18.025794+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205558025,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created-with-slack-channel finished"}
2025-03-17T09:59:18.076869+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205558076,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8"}
2025-03-17T09:59:18.076996+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205558076,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created' for consumer group='icc-gus-export'"}
2025-03-17T09:59:18.077108+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205558077,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:59:18.077151+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205558077,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8\",\"slackChannel\":{\"id\":\"C08J2GAMBA7\",\"name\":\"icc-36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8\"},\"subject\":\"RCG-GCP Audit compliance login\",\"description\":\"\",\"detectedTime\":\"2025-03-17T09:59:15.270Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T09:59:15.270Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T09:59:15.270Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-17T09:59:18.060Z\",\"incident\":{\"id\":\"36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8\",\"slackChannel\":{\"id\":\"C08J2GAMBA7\",\"name\":\"icc-36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8\"},\"subject\":\"RCG-GCP Audit compliance login\",\"description\":\"\",\"detectedTime\":\"2025-03-17T09:59:15.270Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T09:59:15.270Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T09:59:15.270Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"}
2025-03-17T09:59:18.078317+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205558077,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Status":"New","SM_Icc_External_Id__c":"36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8","Subject":"RCG-GCP Audit compliance login","Description":"","Priority":"Sev4","Origin":"","SM_Origin_Details__c":"","SM_Customer_Impact__c":"Currently Under Investigation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08J2GAMBA7","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-17T09:59:15.270Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-17T09:59:15.270Z","Timeline_of_Events__c":"","Scrum_Team__c":"a00AH000000ikT1YAI","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8"}
2025-03-17T09:59:18.079885+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205558079,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8"}
2025-03-17T09:59:18.080043+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205558080,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"}
2025-03-17T09:59:18.080143+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205558080,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:59:18.080155+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205558080,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"}
2025-03-17T09:59:18.261751+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205558261,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8"}
2025-03-17T09:59:18.261843+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205558261,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-created' for consumer group='icc-gus-export'"}
2025-03-17T09:59:18.261972+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205558261,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:59:18.261972+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205558261,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-created finished"}
2025-03-17T09:59:19.498066+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205559497,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","id":"500EE00001TyxbxYAB","success":true,"errors":[],"msg":"Attempted incident Upsert for 36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8"}
2025-03-17T09:59:23.041940+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205563041,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8"}
2025-03-17T09:59:23.042011+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205563041,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-gus-export'"}
2025-03-17T09:59:23.042110+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205563042,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:59:23.042111+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205563042,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed finished"}
2025-03-17T09:59:40.154263+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205580154,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T09:59:40.154512+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205580154,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T09:59:40.154667+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205580154,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:59:40.225612+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205580225,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001Ty0FFYAZ and Update 15, Metric Number: aC9EE000000CIXR0A4"}
2025-03-17T09:59:40.225618+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205580225,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - TCE Update Number: 15"}
2025-03-17T09:59:40.225684+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205580225,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T09:59:48.009851+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205588009,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8"}
2025-03-17T09:59:49.167650+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205589167,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8"}
2025-03-17T09:59:52.605205+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205592605,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8"}
2025-03-17T09:59:52.605324+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205592605,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-17T09:59:52.605461+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205592605,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:59:52.605464+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205592605,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-17T10:01:46.417102+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205706416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:02:22.387143+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205742387,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T10:02:22.388646+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205742388,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T10:06:46.417106+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206006416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:07:46.417088+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206066416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:13:46.417103+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206426416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:15:46.417094+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206546416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:19:12.318448+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206752318,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T10:19:12.319957+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206752319,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T10:21:23.606579+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206883606,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:21:23.606844+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742206883606,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-17T10:21:23.606982+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206883606,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:21:23.607047+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206883606,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-17T10:21:23.178Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"modifiedAt\":\"2025-03-17T08:12:44.236Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9612e4ea-7f9f-4836-957a-9d07056c2237\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T08:19:09.243Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"5ohl1-vnrmqw-uwhwu2j-lorp7-1742206882518\",\"client\":\"icc-ui\"}"}
2025-03-17T10:21:23.607082+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206883607,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-17T10:21:23.607083+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206883607,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-17T10:21:23.607182+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206883607,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-17T10:21:23.607257+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206883607,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:21:23.607499+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742206883607,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-17T10:21:23.607592+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206883607,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:21:23.607636+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206883607,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-17T10:21:23.201Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"modifiedAt\":\"2025-03-17T08:12:44.236Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9612e4ea-7f9f-4836-957a-9d07056c2237\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T08:19:09.243Z\"},\"eventObj\":[],\"requestId\":\"5ohl1-vnrmqw-uwhwu2j-lorp7-1742206882518\",\"client\":\"icc-ui\"}"}
2025-03-17T10:21:23.607638+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206883607,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-17T10:21:23.607662+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206883607,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"}"}
2025-03-17T10:21:23.607730+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206883607,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:21:23.607794+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206883607,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '8314687c-abb3-4165-bbbf-414b12112a6b' to Kafka topic 'incident'"}
2025-03-17T10:21:23.607850+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206883607,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:21:23.607902+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206883607,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-17T10:21:23.661083+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206883660,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:21:23.661197+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742206883661,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-17T10:21:23.661315+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206883661,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:21:23.661315+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206883661,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-17T10:21:46.417099+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206906417,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:22:37.034873+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206957034,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:22:37.264192+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206957264,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Locks released: {\n  \"hasErrors\": false,\n  \"results\": [\n    {\n      \"success\": true,\n      \"errors\": [],\n      \"id\": \"a8LEE00001Bctft2AB\"\n    }\n  ]\n}"}
2025-03-17T10:22:37.264494+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206957264,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:22:37.264561+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206957264,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '8314687c-abb3-4165-bbbf-414b12112a6b' to Kafka topic 'incident'"}
2025-03-17T10:22:37.264629+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206957264,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:22:37.264678+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206957264,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"CTC Locks released for incident: 8314687c-abb3-4165-bbbf-414b12112a6b, locks: [{\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001Bctft2AB\",\"incidentToCiId\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\"}]"}
2025-03-17T10:22:37.264807+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206957264,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-release-request finished"}
2025-03-17T10:23:46.417093+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742207026416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:26:46.417091+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742207206416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:31:30.796454+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742207490796,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:31:30.796754+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742207490796,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T10:31:30.796923+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742207490796,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:31:31.040998+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742207491040,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 8314687c-abb3-4165-bbbf-414b12112a6b - caseId: 500EE00001TyZ1rYAF - TCE Update Number: 4"}
2025-03-17T10:31:31.041050+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742207491040,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T10:32:46.417090+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742207566416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:36:46.417101+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742207806416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:40:46.417216+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208046417,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:42:41.317675+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208161317,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T10:42:41.319245+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208161319,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T10:43:46.417111+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208226416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}