2025-03-16T22:45:46.365120+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742165146365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-16T22:50:46.365142+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742165446365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-16T22:55:46.365183+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742165746365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-16T22:56:46.365129+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742165806365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-16T23:00:46.365134+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742166046365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-16T23:01:46.365114+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742166106365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-16T23:05:46.365112+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742166346364,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-16T23:11:46.365137+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742166706365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-16T23:19:46.365107+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742167186365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-16T23:23:46.365138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742167426365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-16T23:26:46.365139+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742167606365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-16T23:31:46.365106+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742167906365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-16T23:33:46.365142+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742168026365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-16T23:44:46.365142+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742168686365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-16T23:45:38.466492+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742168738466,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-16T23:45:38.468184+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742168738468,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-16T23:48:46.365107+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742168926364,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-16T23:49:46.365106+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742168986364,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-16T23:50:39.558620+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742169039558,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-16T23:50:39.560268+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742169039560,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-16T23:52:46.369140+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742169166369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-16T23:59:46.365148+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742169586365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:00:41.436392+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742169641436,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T00:00:41.437940+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742169641437,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T00:00:46.365282+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742169646365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:04:46.365132+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742169886365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:08:46.365121+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742170126365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:09:46.365154+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742170186365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:10:43.347641+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742170243347,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T00:10:43.349189+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742170243349,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T00:19:46.365309+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742170786365,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:26:11.834338+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171171834,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:26:11.834778+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742171171834,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-gus-export'"}
2025-03-17T00:26:11.834952+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171171834,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:26:11.834984+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171171834,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created-without-slack-channel finished"}
2025-03-17T00:26:14.911054+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171174910,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:26:14.911350+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742171174911,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-created' for consumer group='icc-gus-export'"}
2025-03-17T00:26:14.911516+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171174911,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:26:14.911612+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171174911,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-13054fa1-b6e2-45d6-8afe-0c7523384b29\"},\"subject\":\"CP SRE Incident\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:49.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:10.551Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https://tel.meet/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-17T00:26:14.902Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-13054fa1-b6e2-45d6-8afe-0c7523384b29\"},\"subject\":\"CP SRE Incident\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:49.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:10.551Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https://tel.meet/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"573c47da-a377-4e0c-bad7-cb6538beea09\",\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https://tel.meet/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\",\"isManaged\":true,\"createdBy\":\"SiteReliability\",\"modifiedBy\":\"SiteReliability\",\"createdAt\":\"2025-03-17T00:26:14.586Z\",\"modifiedAt\":\"2025-03-17T00:26:14.586Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-17T00:26:14.586Z\",\"modifiedAt\":\"2025-03-17T00:26:14.586Z\",\"id\":\"573c47da-a377-4e0c-bad7-cb6538beea09\",\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https://tel.meet/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\",\"isManaged\":true,\"incidentId\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"folderId\":null}]}}"}
2025-03-17T00:26:14.911616+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742171174911,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"No kafka request status received for incident: {\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-13054fa1-b6e2-45d6-8afe-0c7523384b29\"},\"subject\":\"CP SRE Incident\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:49.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:10.551Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https://tel.meet/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}"}
2025-03-17T00:26:14.912397+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742171174911,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","err":{"type":"Error","message":"Unable to find request status","stack":"Error: Unable to find request status\n    at GusIncidentService.upsertIncident (/app/build/service/gusIncidentService.js:42:19)\n    at IncidentEventProcessor.processEvent (/app/build/kafka/processor/incidentEventProcessor.js:39:47)\n    at GusExportConsumer.handleEvent (/app/build/kafka/gusExportConsumer.js:77:42)\n    at /app/build/kafka/gusExportConsumer.js:56:28\n    at KafkaConsumer.<anonymous> (/app/build/kafka/gusExportConsumer.js:59:15)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"Error occurred at handleEvent in GusExportConsumer with eventType: icc-bridge-created"}
2025-03-17T00:26:14.912398+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171174912,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-created finished"}
2025-03-17T00:26:19.653306+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171179653,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:26:19.653436+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742171179653,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-17T00:26:19.653609+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171179653,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:26:19.653764+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171179653,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-17T00:26:24.146908+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171184146,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:26:24.148042+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742171184147,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-17T00:26:24.148043+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171184147,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:26:24.148064+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171184147,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-73095026\"},\"subject\":\"CP SRE Incident\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:49.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:10.551Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https://tel.meet/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"modifiedAt\":\"2025-03-17T00:26:10.551Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"80955e31-ab05-4427-add9-3a093398312f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\",\"email\":\"psharma2@salesforce.com\",\"active\":true,\"name\":\"Priyanka Sharma\",\"firstName\":\"Priyanka\",\"lastName\":\"Sharma\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001oiQHYAY\",\"slackUserId\":\"U02L4D3SB9A\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"psharma2@salesforce.com\",\"createdAt\":\"2022-03-03T06:58:10.326Z\",\"modifiedAt\":\"2022-03-03T06:59:00.333Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73095026\",\"caseRecordId\":\"500EE00001Ty0FFYAZ\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/M8S4Ap02KbIu\",\"engagedAt\":\"2025-03-17T00:26:23.518Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T00:26:18.743Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-17T00:26:23.998Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-73095026\"},\"subject\":\"CP SRE Incident\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:49.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:10.551Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https://tel.meet/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"modifiedAt\":\"2025-03-17T00:26:10.551Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"80955e31-ab05-4427-add9-3a093398312f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\",\"email\":\"psharma2@salesforce.com\",\"active\":true,\"name\":\"Priyanka Sharma\",\"firstName\":\"Priyanka\",\"lastName\":\"Sharma\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001oiQHYAY\",\"slackUserId\":\"U02L4D3SB9A\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"psharma2@salesforce.com\",\"createdAt\":\"2022-03-03T06:58:10.326Z\",\"modifiedAt\":\"2022-03-03T06:59:00.333Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73095026\",\"caseRecordId\":\"500EE00001Ty0FFYAZ\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/M8S4Ap02KbIu\",\"engagedAt\":\"2025-03-17T00:26:23.518Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T00:26:18.743Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"modifiedAt\":\"2025-03-17T00:26:10.551Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"80955e31-ab05-4427-add9-3a093398312f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\",\"email\":\"psharma2@salesforce.com\",\"active\":true,\"name\":\"Priyanka Sharma\",\"firstName\":\"Priyanka\",\"lastName\":\"Sharma\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001oiQHYAY\",\"slackUserId\":\"U02L4D3SB9A\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"psharma2@salesforce.com\",\"createdAt\":\"2022-03-03T06:58:10.326Z\",\"modifiedAt\":\"2022-03-03T06:59:00.333Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core 1P\"]}},\"requestId\":\"36338e99-008f-5e07-8c48-a42b1d2b9644\",\"client\":\"quantumks2s\"}"}
2025-03-17T00:26:24.148066+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171184147,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"13054fa1-b6e2-45d6-8afe-0c7523384b29","Subject":"CP SRE Incident","Description":"CP SRE Incident\n\nCase created using .case by @Priyanka Sharma in #sr for NA208","Priority":"Sev2","Origin":"Alert","SM_Origin_Details__c":"","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08J0HPF5H9","SM_Bridge_Start_Time__c":"2025-03-17T00:26:23.518Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-17T00:26:10.551Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"https://meet.google.com/hbh-zkju-hsu","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-17T00:25:49.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/M8S4Ap02KbIu","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core 1P","SM_Incident_Commander__c":"005EE000001oiQHYAY","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:26:26.541133+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171186541,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:26:26.541279+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742171186541,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-gus-export'"}
2025-03-17T00:26:26.541448+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171186541,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:26:26.541474+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171186541,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-response finished"}
2025-03-17T00:26:30.501306+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171190501,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:26:30.501436+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742171190501,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-17T00:26:30.501605+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171190501,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:26:30.501605+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171190501,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-17T00:27:46.365147+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171266364,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:33:46.369122+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171626369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:35:46.369126+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171746369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:36:46.369125+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171806369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:38:09.338657+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171889338,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:38:09.338939+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742171889338,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-17T00:38:09.341792+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171889339,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:38:09.341803+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171889339,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-73095026\"},\"subject\":\"Customers seeing latency on OMNI chat - single pod\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https://tel.meet/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"modifiedAt\":\"2025-03-17T00:26:10.551Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"80955e31-ab05-4427-add9-3a093398312f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\",\"email\":\"psharma2@salesforce.com\",\"active\":true,\"name\":\"Priyanka Sharma\",\"firstName\":\"Priyanka\",\"lastName\":\"Sharma\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001oiQHYAY\",\"slackUserId\":\"U02L4D3SB9A\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"psharma2@salesforce.com\",\"createdAt\":\"2022-03-03T06:58:10.326Z\",\"modifiedAt\":\"2022-03-03T06:59:00.333Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73095026\",\"caseRecordId\":\"500EE00001Ty0FFYAZ\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/M8S4Ap02KbIu\",\"engagedAt\":\"2025-03-17T00:26:23.518Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T00:26:29.963Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-17T00:38:09.192Z\",\"user\":{\"id\":\"04bc90bb-223a-4af7-8f24-095137150138\",\"gusUserId\":\"005EE0000040HMjYAM\",\"slackUserId\":\"U0329QR7H0W\",\"name\":\"Jagruthi Akkaldevi\",\"email\":\"jakkaldevi@salesforce.com\"},\"incident\":{\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-73095026\"},\"subject\":\"Customers seeing latency on OMNI chat - single pod\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; 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2025-03-17T00:38:09.341805+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171889339,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"13054fa1-b6e2-45d6-8afe-0c7523384b29","Subject":"Customers seeing latency on OMNI chat - single pod","Description":"CP SRE Incident\n\nCase created using .case by @Priyanka Sharma in #sr for NA208","Priority":"Sev2","Origin":"Alert","SM_Origin_Details__c":"","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08J0HPF5H9","SM_Bridge_Start_Time__c":"2025-03-17T00:26:23.518Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-17T00:26:00.000Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"https://meet.google.com/hbh-zkju-hsu","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-17T00:25:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/M8S4Ap02KbIu","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core 1P","SM_Incident_Commander__c":"005EE000001oiQHYAY","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:38:09.412942+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171889412,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:38:09.413108+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742171889413,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-17T00:38:09.413270+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171889413,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:38:09.413271+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171889413,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-17T00:38:10.459989+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171890459,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:38:46.369143+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742171926369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:40:21.424951+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172021424,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T00:40:21.425329+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742172021425,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-17T00:40:21.425528+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172021425,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:40:21.425529+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172021425,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-17T00:40:46.373157+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172046373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:41:46.369147+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172106369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:47:46.369113+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172466368,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:49:46.369140+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172586369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:51:46.369123+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172706368,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T00:56:31.605538+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172991605,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T00:56:31.607097+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742172991607,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T00:56:46.369133+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742173006369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:06:33.438544+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742173593438,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T01:06:33.440071+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742173593439,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T01:06:46.369135+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742173606369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:09:46.369112+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742173786369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:10:46.369143+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742173846369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:11:34.232781+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742173894232,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T01:11:34.234375+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742173894234,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T01:12:46.369114+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742173966369,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:26:46.373118+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742174806373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:31:46.373140+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742175106373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:32:46.373118+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742175166373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:39:46.373139+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742175586373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:40:46.373143+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742175646373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:41:40.282835+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742175700282,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T01:41:40.284432+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742175700284,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T01:41:46.373124+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742175706373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:47:46.373122+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742176066373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:53:46.373141+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742176426373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:54:46.373145+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742176486373,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T01:57:46.377125+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742176666377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:05:46.377119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742177146377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:11:46.377124+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742177506376,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:11:46.457050+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742177506456,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T02:11:46.458679+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742177506458,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T02:13:46.377123+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742177626377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:15:46.377101+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742177746376,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:25:46.377126+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742178346377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:29:46.377119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742178586377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:31:50.482613+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742178710482,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T02:31:50.484182+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742178710484,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T02:32:46.377128+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742178766377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:34:46.377107+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742178886376,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:36:46.377115+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179006376,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:36:51.465919+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179011465,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T02:36:51.467471+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179011467,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T02:43:21.086783+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179401086,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T02:43:21.087138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742179401087,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-gus-export'"}
2025-03-17T02:43:21.088824+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179401087,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:43:46.377132+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179426377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T02:46:40.683929+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179600683,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Successfully created new TTx (TTe) in GUS, record id aB6EE000000JWYr0AO, for Incident case 500EE00001Ty0FFYAZ with PagerDuty service name: Edge Application Delivery"}
2025-03-17T02:46:40.683988+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179600683,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Created TTe from the PageResponse event of ICC incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - serviceName: Edge Application Delivery - startTime: 2025-03-17T02:46:40.324Z - gusTTxId: aB6EE000000JWYr0AO"}
2025-03-17T02:46:40.684111+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742179600684,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-response finished"}
2025-03-17T02:59:46.377119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742180386377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:00:46.377136+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742180446377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:06:03.755439+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742180763755,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T03:06:03.755716+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742180763755,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T03:06:03.756819+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742180763755,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:06:57.346047+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742180817345,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T03:06:57.347614+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742180817347,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T03:12:46.377113+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742181166376,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:17:46.377116+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742181466377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:22:00.467233+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742181720467,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T03:22:00.468759+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742181720468,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T03:25:46.381131+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742181946381,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:27:01.405026+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742182021404,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T03:27:01.406568+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742182021406,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T03:28:46.381118+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742182126381,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:29:46.381134+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742182186381,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:31:46.381151+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742182306381,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:34:46.381168+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742182486381,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:38:46.381116+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742182726381,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:41:46.381110+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742182906380,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:52:46.385171+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742183566385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T03:54:12.076069+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742183652075,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - TCE Update Number: 5"}
2025-03-17T03:54:12.076145+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742183652076,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T03:58:46.385135+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742183926385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:01:46.385138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742184106385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:03:46.385125+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742184226385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:04:46.385125+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742184286385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:07:46.385129+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742184466385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:12:10.478004+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742184730477,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T04:12:10.479573+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742184730479,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T04:16:46.385121+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742185006384,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:21:46.385113+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742185306385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:36:46.393184+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186206393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:37:15.261687+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186235261,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T04:37:15.263305+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186235263,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T04:37:46.389104+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186266389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:38:46.385112+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186326384,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:39:03.469291+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186343469,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - TCE Update Number: 6"}
2025-03-17T04:39:03.469403+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186343469,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T04:39:13.789948+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186353789,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T04:39:13.790143+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742186353790,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T04:39:13.790304+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186353790,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:39:13.857244+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742186353857,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001Ty0FFYAZ and Update 6, Metric Number: aC9EE000000CI7d0AG"}
2025-03-17T04:39:13.857259+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186353857,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - TCE Update Number: 6"}
2025-03-17T04:39:13.857392+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186353857,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T04:41:46.385095+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186506384,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:47:17.222764+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186837222,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T04:47:17.224322+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186837224,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T04:47:22.128235+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186842128,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: aca8263b-bd93-4d03-95af-3f585e95473b"}
2025-03-17T04:47:22.128315+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742186842128,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-gus-export'"}
2025-03-17T04:47:22.128497+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186842128,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:47:22.128498+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186842128,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed finished"}
2025-03-17T04:47:33.411696+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186853411,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for aca8263b-bd93-4d03-95af-3f585e95473b"}
2025-03-17T04:47:46.389213+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742186866389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T04:52:46.389114+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742187166389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:04:46.389192+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742187886389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:09:46.389160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188186389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:10:36.910479+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188236910,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:10:36.910542+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188236910,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'aca8263b-bd93-4d03-95af-3f585e95473b' to Kafka topic 'incident'"}
2025-03-17T05:10:36.910605+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188236910,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:10:37.075225+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742188237075,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-17T05:10:37.075244+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742188237075,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-17T05:10:40.527095+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742188240526,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-17T05:10:40.527115+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742188240527,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-17T05:11:46.389188+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188306389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:12:46.389101+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188366388,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:14:29.000516+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188469000,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T05:14:29.000852+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742188469000,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T05:14:29.001017+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742188469000,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:26:46.389168+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742189206389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:31:46.389201+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742189506389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:41:46.389154+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190106389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:43:46.389157+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190226389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:51:46.393121+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190706392,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:54:46.393146+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190886393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:55:46.393129+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190946393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:55:50.525901+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190950525,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T05:55:50.526160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742190950526,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T05:55:50.526358+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190950526,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:56:01.026816+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190961026,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T05:56:01.027045+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742190961026,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T05:56:01.027232+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190961027,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:56:01.082653+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742190961082,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001Ty0FFYAZ and Update 8, Metric Number: aC9EE000000CIAr0AO"}
2025-03-17T05:56:01.082659+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190961082,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - TCE Update Number: 8"}
2025-03-17T05:56:01.082711+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742190961082,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T05:56:46.393149+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191006393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T05:58:46.393111+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191126392,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:03:46.393117+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191426393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:05:47.600270+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191547600,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T06:05:47.601845+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191547601,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T06:09:46.393174+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191786393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:10:48.469456+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191848469,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T06:10:48.471061+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742191848470,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T06:15:49.467824+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192149467,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T06:15:49.469483+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192149469,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T06:27:19.804686+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192839804,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - TCE Update Number: 9"}
2025-03-17T06:27:19.804690+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192839804,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T06:28:46.393113+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192926393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:29:46.393144+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192986393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:29:47.255585+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192987255,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","id":"500EE00001TybJdYAJ","success":true,"errors":[],"msg":"Attempted incident Upsert for 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:29:51.110045+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192991109,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:29:51.110095+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742192991110,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-gus-export'"}
2025-03-17T06:29:51.110278+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192991110,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:29:51.110279+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192991110,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed finished"}
2025-03-17T06:29:56.116864+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192996116,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:29:56.117231+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742192996117,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-17T06:29:56.117442+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192996117,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:29:56.117598+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192996117,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:34.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T06:29:41.802Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:29:41.802Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:29:50.307Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-17T06:29:55.968Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:34.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T06:29:41.802Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:29:41.802Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:29:50.307Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:29:41.802Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-17T06:29:55.775Z\"]},\"requestId\":\"9135ad66-080c-1782-e979-6edb59a2cdee\",\"client\":\"quantumks2s\"}"}
2025-03-17T06:29:56.117922+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192996117,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6","Subject":"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1","Description":"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \nDetection Time: 2025-03-17 06:13:20.000 \nReason: 50% Orgs Delayed for 24h \n\n\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s","Priority":"Sev3","Origin":"Alert","SM_Origin_Details__c":"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HYDW3893","SM_Bridge_Start_Time__c":"2025-03-17T06:29:55.775Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-17T06:29:41.802Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-17T06:13:34.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/ZHQDAc9AH2Vv","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Commander__c":"005B0000000SS1mIAG","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:29:56.126464+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192996126,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:29:56.126633+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742192996126,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-gus-export'"}
2025-03-17T06:29:56.126859+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192996126,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:29:56.126904+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192996126,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received Incident to CIs event from ICC for incident 500EE00001TybJdYAJ: [{\"configurationItemId\":\"a7JEE00000J7QcN2AV\",\"gusCaseRecordId\":\"500EE00001TybJdYAJ\"}]"}
2025-03-17T06:29:56.127322+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192996127,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:29:56.127515+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742192996127,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-create-request' for consumer group='icc-gus-export'"}
2025-03-17T06:29:56.127622+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192996127,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:29:56.169118+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192996168,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:29:56.169210+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742192996169,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-gus-export'"}
2025-03-17T06:29:56.169428+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192996169,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:29:56.169458+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192996169,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-generic-data finished"}
2025-03-17T06:29:56.185032+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192996184,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received GUS Incident to CIs for incident 500EE00001TybJdYAJ: [{\"configurationItemId\":\"a7JEE00000J7QcN2AV\",\"gusCaseRecordId\":\"500EE00001TybJdYAJ\"}]"}
2025-03-17T06:29:56.185060+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192996184,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Configuration_Item__c":"a7JEE00000J7QcN2AV","Case__c":"500EE00001TybJdYAJ","msg":"[buildGusIncidentToCIFromEvent] Building Gus Incident to CI from ICC event"}
2025-03-17T06:29:58.329265+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192998329,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:29:58.329395+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742192998329,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-gus-export'"}
2025-03-17T06:29:58.329564+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192998329,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:29:58.329567+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192998329,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-response finished"}
2025-03-17T06:29:59.099325+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742192999099,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:30:02.137272+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193002137,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:30:02.137463+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193002137,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '4a6faf32-c583-4c0e-b53f-ee1b00fd55c6' to Kafka topic 'incident'"}
2025-03-17T06:30:02.137563+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193002137,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:30:02.137698+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193002137,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:34.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T06:29:41.802Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:29:41.802Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:29:50.307Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-17T06:29:56.283Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:34.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T06:29:41.802Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:29:41.802Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:29:50.307Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:29:41.802Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core Live on Falcon\"]}},\"requestId\":\"9135ad66-080c-1782-e979-6edb59a2cdee\",\"client\":\"quantumks2s\"} done"}
2025-03-17T06:30:02.137786+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193002137,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"}
2025-03-17T06:30:02.185210+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193002185,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:30:02.185262+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742193002185,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-17T06:30:02.185405+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193002185,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:30:02.185426+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193002185,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-17T06:30:38.188439+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193038188,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:30:38.188641+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742193038188,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-to-generate' for consumer group='icc-gus-export'"}
2025-03-17T06:30:38.188833+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193038188,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:30:38.188854+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193038188,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-to-generate finished"}
2025-03-17T06:30:46.393159+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193046393,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:30:51.329929+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051329,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:30:51.330200+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742193051330,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-17T06:30:51.330367+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051330,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:30:51.330462+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051330,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-17T06:30:50.610Z\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:34.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T06:29:41.802Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:29:41.802Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:30:02.137Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"9bjpod-k90v6e-veg3f7-jlk64-1742193050344\",\"client\":\"icc-ui\"}"}
2025-03-17T06:30:51.330466+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051330,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-17T06:30:51.330492+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051330,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-17T06:30:51.330619+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051330,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-17T06:30:51.330700+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051330,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:30:51.330957+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742193051330,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-17T06:30:51.331091+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051331,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:30:51.331141+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051331,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-17T06:30:50.636Z\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:34.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T06:29:41.802Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:29:41.802Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:30:02.137Z\"},\"eventObj\":[],\"requestId\":\"9bjpod-k90v6e-veg3f7-jlk64-1742193050344\",\"client\":\"icc-ui\"}"}
2025-03-17T06:30:51.331171+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051331,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-17T06:30:51.331192+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051331,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"}"}
2025-03-17T06:30:51.331285+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051331,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:30:51.331386+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051331,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '4a6faf32-c583-4c0e-b53f-ee1b00fd55c6' to Kafka topic 'incident'"}
2025-03-17T06:30:51.331591+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051331,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:30:51.331643+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051331,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-17T06:30:51.332497+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051332,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:30:51.334387+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742193051334,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-17T06:30:51.334517+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051334,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:30:51.334673+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051334,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T06:29:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:29:41.802Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:30:02.137Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-17T06:30:51.024Z\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"name\":\"Anna Marie Kaibigan\",\"email\":\"akaibigan@salesforce.com\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T06:29:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:29:41.802Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:30:02.137Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-17T06:13:34.000Z\",\"2025-03-17T06:13:00.000Z\"],\"impact\":{\"0\":[\"PerformanceDegradation\",\"CurrentlyUnderInvestigation\"]},\"impactStartTime\":[\"2025-03-17T06:29:41.802Z\",\"2025-03-17T06:29:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:29:41.802Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null}]}},\"requestId\":\"9bjpod-k90v6e-veg3f7-jlk64-1742193050344\",\"client\":\"icc-ui\"}"}
2025-03-17T06:30:51.334840+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051334,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6","Subject":"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1","Description":"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \nDetection Time: 2025-03-17 06:13:20.000 \nReason: 50% Orgs Delayed for 24h \n\n\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s","Priority":"Sev3","Origin":"Alert","SM_Origin_Details__c":"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2","SM_Customer_Impact__c":"Currently Under Investigation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HYDW3893","SM_Bridge_Start_Time__c":"2025-03-17T06:29:55.775Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-17T06:29:00.000Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"https://meet.google.com/chy-nhbk-ufg","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-17T06:13:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/ZHQDAc9AH2Vv","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core Live on Falcon","SM_Incident_Commander__c":"005B0000000SS1mIAG","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:30:51.384590+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051384,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:30:51.384704+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742193051384,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-17T06:30:51.384851+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051384,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:30:51.384876+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193051384,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-17T06:31:19.049075+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193079048,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:31:19.049355+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742193079049,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-gus-export'"}
2025-03-17T06:31:19.049548+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193079049,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:31:19.049592+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193079049,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-request finished"}
2025-03-17T06:31:19.613409+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193079613,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:31:19.613927+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742193079613,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-gus-export'"}
2025-03-17T06:31:19.614094+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193079614,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:31:19.643697+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193079643,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:31:19.643893+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742193079643,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"}
2025-03-17T06:31:19.644062+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193079644,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:31:19.644062+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193079644,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"}
2025-03-17T06:31:19.842751+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193079842,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Successfully created new TTx (TTe) in GUS, record id aB6EE000000JWfJ0AW, for Incident case 500EE00001TybJdYAJ with PagerDuty service name: GUS: Search Incident Escalation"}
2025-03-17T06:31:19.842753+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193079842,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Created TTe from the PageResponse event of ICC incident: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6 - caseId: 500EE00001TybJdYAJ - serviceName: GUS: Search Incident Escalation - startTime: 2025-03-17T06:31:19.548Z - gusTTxId: aB6EE000000JWfJ0AW"}
2025-03-17T06:31:19.842798+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193079842,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-response finished"}
2025-03-17T06:38:46.397164+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193526396,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:41:46.397119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193706397,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:43:16.567400+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193796567,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:43:16.567670+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742193796567,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-17T06:43:16.568069+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193796567,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:43:16.568076+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193796567,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-17T06:43:16.557Z\",\"user\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T06:29:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:29:41.802Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:30:55.675Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"t14yjm-xr7y9g-a14i4a-kl9ofs-1742193796142\",\"client\":\"icc-ui\"}"}
2025-03-17T06:43:16.568078+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193796567,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-17T06:43:16.568078+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193796567,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-17T06:43:16.568079+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193796567,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-17T06:43:16.588464+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193796588,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:43:16.588823+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742193796588,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-17T06:43:16.588934+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193796588,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:43:16.589261+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193796588,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-17T06:43:16.579Z\",\"user\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T06:29:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:29:41.802Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:30:55.675Z\"},\"eventObj\":[],\"requestId\":\"t14yjm-xr7y9g-a14i4a-kl9ofs-1742193796142\",\"client\":\"icc-ui\"}"}
2025-03-17T06:43:16.589264+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193796588,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-17T06:43:16.589266+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193796588,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"}"}
2025-03-17T06:43:16.589266+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193796589,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:43:16.589267+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193796589,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '4a6faf32-c583-4c0e-b53f-ee1b00fd55c6' to Kafka topic 'incident'"}
2025-03-17T06:43:16.589267+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193796589,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:43:16.589268+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193796589,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-17T06:43:16.637164+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193796637,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:43:16.637288+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742193796637,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-17T06:43:16.637463+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193796637,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:43:16.637503+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193796637,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-17T06:43:17.495535+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193797495,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","id":"aCqEE000000C10L0AS","success":true,"errors":[],"msg":"Successfully upserted Incident to CI for Gus record with configuration item : a7JEE00000J7QcN2AV"}
2025-03-17T06:43:17.495663+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193797495,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"sendInsertResponsesEvent {\"createdAt\":\"2025-03-17T06:43:17.495Z\",\"incidentId\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"user\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C10L0AS\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000J7QcN2AV\"}]} for icc-incident-to-cis-response"}
2025-03-17T06:43:17.495857+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193797495,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:43:17.495989+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193797495,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '4a6faf32-c583-4c0e-b53f-ee1b00fd55c6' to Kafka topic 'incident'"}
2025-03-17T06:43:17.496102+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193797496,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:43:17.496141+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193797496,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":true}
2025-03-17T06:43:17.496211+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193797496,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"}
2025-03-17T06:43:17.545264+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193797545,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:43:17.545468+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742193797545,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-gus-export'"}
2025-03-17T06:43:17.545617+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193797545,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:43:17.545618+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193797545,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-response finished"}
2025-03-17T06:43:17.577829+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193797577,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:43:17.578026+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742193797577,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-gus-export'"}
2025-03-17T06:43:17.578186+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193797578,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:43:17.578186+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193797578,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success finished"}
2025-03-17T06:43:22.030013+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193802029,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:43:22.030060+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193802030,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '4a6faf32-c583-4c0e-b53f-ee1b00fd55c6' to Kafka topic 'incident'"}
2025-03-17T06:43:22.030148+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193802030,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:43:22.030356+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193802030,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T04:14:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:29:41.802Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:30:55.675Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-17T06:43:16.952Z\",\"user\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"name\":\"Tuan Nguyen\",\"email\":\"tuannguyen@salesforce.com\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T04:14:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:29:41.802Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T06:30:55.675Z\",\"usdResources\":[]},\"changes\":{\"severity\":[\"Sev3\",\"Sev2\"],\"impactStartTime\":[\"2025-03-17T06:29:00.000Z\",\"2025-03-17T04:14:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:29:41.802Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null}]}},\"requestId\":\"t14yjm-xr7y9g-a14i4a-kl9ofs-1742193796142\",\"client\":\"icc-ui\"} done"}
2025-03-17T06:43:22.030380+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193802030,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"}
2025-03-17T06:43:22.080948+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193802080,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:43:22.081023+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742193802080,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-17T06:43:22.081164+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193802081,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:43:22.081230+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193802081,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-17T06:43:39.871932+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193819871,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:43:46.397166+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742193826396,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:46:46.397105+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194006396,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:47:46.397179+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194066397,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:50:46.397127+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194246397,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:51:46.397128+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194306396,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:53:17.821902+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194397821,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:53:17.822061+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742194397822,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-17T06:53:17.822225+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194397822,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:53:17.822244+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194397822,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-17T06:53:17.905899+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194397905,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T06:53:17.906084+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742194397906,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"}
2025-03-17T06:53:17.906228+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194397906,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T06:53:17.906232+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194397906,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"}
2025-03-17T07:01:45.729556+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194905729,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T07:01:45.729765+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742194905729,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-gus-export'"}
2025-03-17T07:01:45.729960+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194905729,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:01:45.729962+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742194905729,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-request finished"}
2025-03-17T07:03:46.397110+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195026397,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:18.736855+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195238736,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Locks released: {\n  \"hasErrors\": false,\n  \"results\": [\n    {\n      \"success\": true,\n      \"errors\": [],\n      \"id\": \"a8LEE00001BcYpw2AF\"\n    }\n  ]\n}"}
2025-03-17T07:07:18.737348+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195238737,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:18.737419+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195238737,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '4a6faf32-c583-4c0e-b53f-ee1b00fd55c6' to Kafka topic 'incident'"}
2025-03-17T07:07:18.737447+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195238737,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:18.738118+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195238737,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"CTC Locks released for incident: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6, locks: [{\"id\":\"6468ef25-d0e7-4f36-af75-653590f9028a\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001BcYpw2AF\",\"incidentToCiId\":\"7055addb-45b2-4ea7-9b87-87371b687582\"}]"}
2025-03-17T07:07:18.738120+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195238738,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-release-request finished"}
2025-03-17T07:07:18.835510+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195238835,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:07:18.835569+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742195238835,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-gus-export'"}
2025-03-17T07:07:18.835691+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195238835,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:07:18.835692+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195238835,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-response finished"}
2025-03-17T07:08:19.275501+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195299274,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:08:19.275510+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742195299275,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-17T07:08:19.275511+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195299275,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:08:19.275511+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195299275,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-17T07:08:20.042782+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195300042,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:08:20.043105+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742195300043,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T07:08:20.043274+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195300043,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:08:29.960819+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195309960,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:08:29.961728+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742195309961,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T07:08:29.961898+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195309961,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:08:30.008467+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742195310008,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001TybJdYAJ and Update 3, Metric Number: aC9EE000000CIHJ0A4"}
2025-03-17T07:08:30.008468+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195310008,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6 - caseId: 500EE00001TybJdYAJ - TCE Update Number: 3"}
2025-03-17T07:08:30.008469+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195310008,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T07:08:46.397115+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195326397,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:10:46.397130+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195446396,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:11:46.397359+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195506396,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:16:46.397107+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195806396,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:17:46.397111+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195866397,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:18:46.397095+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195926396,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:19:46.397102+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742195986397,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:23:46.397103+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196226396,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:24:53.518594+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196293518,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T07:24:53.520168+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196293520,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T07:25:28.317046+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328316,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:25:28.317385+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742196328317,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-17T07:25:28.317855+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328317,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:25:28.317865+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328317,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-17T07:25:28.291Z\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T04:14:00.000Z\",\"impactEndTime\":\"2025-03-17T07:03:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:43:37.842Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-17T06:43:37.842Z\",\"modifiedAt\":\"2025-03-17T06:43:37.842Z\",\"createdBy\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"modifiedBy\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"id\":\"04d73ed0-dea3-4192-b83f-366a6de240a2\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T07:07:22.220Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"c0ca8ed9-fd9e-48ed-7019-1b0a435b6fdf\",\"client\":\"icc-slack-app\"}"}
2025-03-17T07:25:28.317866+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328317,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-17T07:25:28.317867+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328317,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-17T07:25:28.317867+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328317,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-17T07:25:28.324493+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328324,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:25:28.324857+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742196328324,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-17T07:25:28.325011+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328324,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:25:28.325128+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328325,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-17T07:25:28.315Z\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-17T06:13:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T04:14:00.000Z\",\"impactEndTime\":\"2025-03-17T07:03:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"modifiedAt\":\"2025-03-17T06:43:37.842Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"id\":\"0ecd9085-134c-40b3-8327-b62637ef6fe0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-17T06:43:37.842Z\",\"modifiedAt\":\"2025-03-17T06:43:37.842Z\",\"createdBy\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"modifiedBy\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"id\":\"04d73ed0-dea3-4192-b83f-366a6de240a2\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"7891c9ec-d110-4bca-9aa1-5dc1d6ede2c8\",\"email\":\"tuannguyen@salesforce.com\",\"active\":true,\"name\":\"Tuan Nguyen\",\"firstName\":\"Tuan\",\"lastName\":\"Nguyen\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003SYxZIAW\",\"slackUserId\":\"WAS176048\",\"createdBy\":\"tuannguyen@salesforce.com\",\"modifiedBy\":\"tuannguyen@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:16.534Z\",\"modifiedAt\":\"2022-07-15T09:24:16.534Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T07:07:22.220Z\"},\"eventObj\":[],\"requestId\":\"c0ca8ed9-fd9e-48ed-7019-1b0a435b6fdf\",\"client\":\"icc-slack-app\"}"}
2025-03-17T07:25:28.325129+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328325,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-17T07:25:28.325132+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328325,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"email\":\"akaibigan@salesforce.com\",\"active\":true,\"name\":\"Anna Marie Kaibigan\",\"firstName\":\"Anna\",\"lastName\":\"Marie\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"createdBy\":\"akaibigan@salesforce.com\",\"modifiedBy\":\"akaibigan@salesforce.com\",\"createdAt\":\"2022-04-05T23:58:47.585Z\",\"modifiedAt\":\"2022-04-05T23:58:47.585Z\"}"}
2025-03-17T07:25:28.325251+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328325,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:25:28.325343+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328325,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '4a6faf32-c583-4c0e-b53f-ee1b00fd55c6' to Kafka topic 'incident'"}
2025-03-17T07:25:28.325391+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328325,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:25:28.325458+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328325,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-17T07:25:28.372675+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328372,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:25:28.372842+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742196328372,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-17T07:25:28.372968+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328372,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:25:28.372969+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328372,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-17T07:25:28.608277+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328608,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:25:28.608436+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742196328608,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-gus-export'"}
2025-03-17T07:25:28.608602+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328608,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:25:28.608648+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328608,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received Incident to CIs event from ICC for incident 500EE00001TybJdYAJ: [{\"configurationItemId\":\"a7JEE00000J7QcN2AV\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TybJdYAJ\"}]"}
2025-03-17T07:25:28.609185+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328609,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:25:28.609330+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742196328609,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-gus-export'"}
2025-03-17T07:25:28.609427+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328609,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:25:28.609477+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328609,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-16T20:27:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T04:14:00.000Z\",\"impactEndTime\":\"2025-03-17T07:03:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T07:07:22.220Z\"} - {\"createdAt\":\"2025-03-17T07:25:28.350Z\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"name\":\"Anna Marie Kaibigan\",\"email\":\"akaibigan@salesforce.com\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-16T20:27:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T04:14:00.000Z\",\"impactEndTime\":\"2025-03-17T07:03:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T07:07:22.220Z\"},\"changes\":{\"detectedTime\":[\"2025-03-17T06:13:00.000Z\",\"2025-03-16T20:27:00.000Z\"]},\"requestId\":\"c0ca8ed9-fd9e-48ed-7019-1b0a435b6fdf\",\"client\":\"icc-slack-app\"}"}
2025-03-17T07:25:28.609598+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328609,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Status":"Resolved","SM_Icc_External_Id__c":"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6","Subject":"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1","Description":"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \nDetection Time: 2025-03-17 06:13:20.000 \nReason: 50% Orgs Delayed for 24h \n\n\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s","Priority":"Sev2","Origin":"Alert","SM_Origin_Details__c":"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HYDW3893","SM_Bridge_Start_Time__c":"2025-03-17T06:29:55.775Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-17T04:14:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-17T07:03:00.000Z","Bridge_URL__c":"https://meet.google.com/chy-nhbk-ufg","SM_Category__c":"Application","SM_RootCausePicklist__c":"Other","Incident_Detected_Time__c":"2025-03-16T20:27:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/ZHQDAc9AH2Vv","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core Live on Falcon","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:25:28.653590+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328653,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:25:28.653732+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742196328653,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-gus-export'"}
2025-03-17T07:25:28.653896+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328653,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:25:28.653911+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328653,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-generic-data finished"}
2025-03-17T07:25:28.674878+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328674,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received GUS Incident to CIs for incident 500EE00001TybJdYAJ: [{\"configurationItemId\":\"a7JEE00000J7QcN2AV\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TybJdYAJ\"}]"}
2025-03-17T07:25:28.674935+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196328674,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Activate_Lock__c":false,"Configuration_Item__c":"a7JEE00000J7QcN2AV","Id":"aCqEE000000C10L0AS","msg":"[buildGusIncidentToCIFromEvent] Building Gus Incident to CI from ICC event"}
2025-03-17T07:25:29.981410+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196329981,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:25:33.026724+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196333026,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:25:33.026866+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196333026,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '4a6faf32-c583-4c0e-b53f-ee1b00fd55c6' to Kafka topic 'incident'"}
2025-03-17T07:25:33.026953+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196333026,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:25:33.027043+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196333026,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-16T20:27:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T04:14:00.000Z\",\"impactEndTime\":\"2025-03-17T07:03:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T07:07:22.220Z\"} - {\"createdAt\":\"2025-03-17T07:25:28.350Z\",\"user\":{\"id\":\"079d8dda-009e-46b8-a63f-ba1b51dfcb15\",\"gusUserId\":\"005B0000000SS1mIAG\",\"slackUserId\":\"WBFEYNGA1\",\"name\":\"Anna Marie Kaibigan\",\"email\":\"akaibigan@salesforce.com\"},\"incident\":{\"id\":\"4a6faf32-c583-4c0e-b53f-ee1b00fd55c6\",\"slackChannel\":{\"id\":\"C08HYDW3893\",\"name\":\"icc-73102086\"},\"subject\":\"(Warden AIOps) Search Indexing Delay for Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1\",\"description\":\"Sherlock detected Search Indexing Delay for  Falcon Cell: swe96s, FI: aws-prod16-eunorth1 Rac Node: 1 \\nDetection Time: 2025-03-17 06:13:20.000 \\nReason: 50% Orgs Delayed for 24h \\n\\n\\nCase created using .case by @Anna Marie Kaibigan in #cp-sre-alerts for swe96s\",\"detectedTime\":\"2025-03-16T20:27:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0YAZRT246FLY2\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T04:14:00.000Z\",\"impactEndTime\":\"2025-03-17T07:03:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/chy-nhbk-ufg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-385-404-0825, pin: 112204856; \\nFind numbers in more regions on https://tel.meet/chy-nhbk-ufg?pin=5057668449474, pin: 5057668449474\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-17T06:29:41.802Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73102086\",\"caseRecordId\":\"500EE00001TybJdYAJ\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/ZHQDAc9AH2Vv\",\"engagedAt\":\"2025-03-17T06:29:55.775Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T07:07:22.220Z\"},\"changes\":{\"detectedTime\":[\"2025-03-17T06:13:00.000Z\",\"2025-03-16T20:27:00.000Z\"]},\"requestId\":\"c0ca8ed9-fd9e-48ed-7019-1b0a435b6fdf\",\"client\":\"icc-slack-app\"} done"}
2025-03-17T07:25:33.027119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196333027,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-resolved finished"}
2025-03-17T07:25:33.077180+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196333076,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 4a6faf32-c583-4c0e-b53f-ee1b00fd55c6"}
2025-03-17T07:25:33.077247+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742196333077,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-17T07:25:33.077355+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196333077,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:25:33.077355+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196333077,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-17T07:25:46.397122+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196346397,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:27:46.397098+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196466396,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:28:46.401116+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196526401,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:33:46.401159+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196826401,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:35:18.387838+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196918387,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T07:35:18.389333+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196918389,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T07:35:46.401145+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742196946401,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:36:46.401119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742197006401,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:40:19.476241+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742197219476,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T07:40:19.477781+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742197219477,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T07:44:46.401118+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742197486401,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:45:20.571074+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742197520570,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T07:45:20.572585+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742197520572,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T07:53:46.405115+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742198026405,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T07:57:46.401143+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742198266400,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:08:46.405113+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742198926405,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:10:25.337072+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199025336,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T08:10:25.338648+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199025338,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T08:10:46.405128+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199046405,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:12:46.405156+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199166405,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:12:49.342280+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199169342,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:12:49.342532+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199169342,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-created' for consumer group='icc-gus-export'"}
2025-03-17T08:12:49.342688+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199169342,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:12:49.342789+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199169342,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-8314687c-abb3-4165-bbbf-414b12112a6b\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:02.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T08:12:44.236Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-17T08:12:49.333Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-8314687c-abb3-4165-bbbf-414b12112a6b\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:02.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T08:12:44.236Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"3ece2bd0-1397-47f6-8de2-6b91ae315528\",\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\",\"isManaged\":true,\"createdBy\":\"SiteReliability\",\"modifiedBy\":\"SiteReliability\",\"createdAt\":\"2025-03-17T08:12:48.892Z\",\"modifiedAt\":\"2025-03-17T08:12:48.892Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-17T08:12:48.892Z\",\"modifiedAt\":\"2025-03-17T08:12:48.892Z\",\"id\":\"3ece2bd0-1397-47f6-8de2-6b91ae315528\",\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\",\"isManaged\":true,\"incidentId\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"folderId\":null}]}}"}
2025-03-17T08:12:49.342791+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199169342,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"No kafka request status received for incident: {\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-8314687c-abb3-4165-bbbf-414b12112a6b\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:02.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T08:12:44.236Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}"}
2025-03-17T08:12:49.343022+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199169342,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","err":{"type":"Error","message":"Unable to find request status","stack":"Error: Unable to find request status\n    at GusIncidentService.upsertIncident (/app/build/service/gusIncidentService.js:42:19)\n    at IncidentEventProcessor.processEvent (/app/build/kafka/processor/incidentEventProcessor.js:39:47)\n    at GusExportConsumer.handleEvent (/app/build/kafka/gusExportConsumer.js:77:42)\n    at /app/build/kafka/gusExportConsumer.js:56:28\n    at KafkaConsumer.<anonymous> (/app/build/kafka/gusExportConsumer.js:59:15)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"Error occurred at handleEvent in GusExportConsumer with eventType: icc-bridge-created"}
2025-03-17T08:12:49.343023+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199169342,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-created finished"}
2025-03-17T08:12:53.662071+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199173661,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:12:53.662149+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199173662,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-gus-export'"}
2025-03-17T08:12:53.662287+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199173662,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:12:53.662288+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199173662,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed finished"}
2025-03-17T08:13:00.438053+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199180437,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Locks created: {\n  \"hasErrors\": false,\n  \"results\": [\n    {\n      \"success\": true,\n      \"errors\": [],\n      \"id\": \"a8LEE00001Bctft2AB\"\n    }\n  ]\n}"}
2025-03-17T08:13:00.438373+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199180438,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:13:00.438460+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199180438,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '8314687c-abb3-4165-bbbf-414b12112a6b' to Kafka topic 'incident'"}
2025-03-17T08:13:00.438547+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199180438,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:13:00.438568+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199180438,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"CTC Locks created for incident: 8314687c-abb3-4165-bbbf-414b12112a6b, locks: [{\"id\":\"e6b75ce2-ca2b-46f7-8b51-6441c7b9106d\",\"status\":\"active\",\"externalId\":\"a8LEE00001Bctft2AB\",\"incidentToCiId\":\"d6d4dd28-3f22-4427-b9e9-134a823c8027\"}]"}
2025-03-17T08:13:00.438644+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199180438,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-create-request finished"}
2025-03-17T08:13:00.489061+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199180488,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:13:00.489136+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199180489,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-gus-export'"}
2025-03-17T08:13:00.489282+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199180489,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:13:00.489283+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199180489,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-response finished"}
2025-03-17T08:13:00.534623+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199180534,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:13:05.133209+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199185133,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:13:05.133283+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199185133,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-17T08:13:05.133440+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199185133,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:13:05.133441+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199185133,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-17T08:14:46.405132+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199286405,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:14:57.347993+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199297347,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:14:57.348235+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199297348,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T08:14:57.348387+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199297348,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:15:08.081761+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199308081,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:15:08.082012+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199308081,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T08:15:08.082186+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199308082,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:15:08.142173+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199308142,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001TyZ1rYAF and Update 1, Metric Number: aC9EE000000CIM90AO"}
2025-03-17T08:15:08.142175+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199308142,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 8314687c-abb3-4165-bbbf-414b12112a6b - caseId: 500EE00001TyZ1rYAF - TCE Update Number: 1"}
2025-03-17T08:15:08.142243+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199308142,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T08:16:46.405096+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199406404,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:17:46.405119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199466405,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:18:32.327168+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199512327,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:18:32.327437+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199512327,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-gus-export'"}
2025-03-17T08:18:32.327602+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199512327,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:18:32.327606+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199512327,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-request finished"}
2025-03-17T08:18:33.022563+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199513022,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Successfully created new TTx (TTe) in GUS, record id aB6EE000000JWk90AG, for Incident case 500EE00001TyZ1rYAF with PagerDuty service name: GUS: CRM Database Sustaining Engineering Incident Escalation"}
2025-03-17T08:18:33.022608+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199513022,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Created TTe from the PageResponse event of ICC incident: 8314687c-abb3-4165-bbbf-414b12112a6b - caseId: 500EE00001TyZ1rYAF - serviceName: GUS: CRM Database Sustaining Engineering Incident Escalation - startTime: 2025-03-17T08:18:32.673Z - gusTTxId: aB6EE000000JWk90AG"}
2025-03-17T08:18:33.022705+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199513022,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-response finished"}
2025-03-17T08:19:04.404110+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199544403,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:19:04.404392+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199544404,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-17T08:19:04.404778+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199544404,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:19:04.404788+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199544404,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-17T08:19:04.391Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:02.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T08:12:44.236Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"modifiedAt\":\"2025-03-17T08:12:44.236Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9612e4ea-7f9f-4836-957a-9d07056c2237\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T08:13:04.655Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"2mfwus-5qc7j4-o0s1j2f-pehef-1742199544162\",\"client\":\"icc-ui\"}"}
2025-03-17T08:19:04.404790+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199544404,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-17T08:19:04.404791+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199544404,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-17T08:19:04.404792+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199544404,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-17T08:19:04.421682+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199544421,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:19:04.421948+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199544421,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-17T08:19:04.422122+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199544422,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:19:04.422229+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199544422,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-17T08:19:04.413Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:02.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T08:12:44.236Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"modifiedAt\":\"2025-03-17T08:12:44.236Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9612e4ea-7f9f-4836-957a-9d07056c2237\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T08:13:04.655Z\"},\"eventObj\":[],\"requestId\":\"2mfwus-5qc7j4-o0s1j2f-pehef-1742199544162\",\"client\":\"icc-ui\"}"}
2025-03-17T08:19:04.422261+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199544422,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-17T08:19:04.422312+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199544422,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"}"}
2025-03-17T08:19:04.422439+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199544422,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:19:04.422593+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199544422,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '8314687c-abb3-4165-bbbf-414b12112a6b' to Kafka topic 'incident'"}
2025-03-17T08:19:04.422629+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199544422,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:19:04.422701+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199544422,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-17T08:19:04.476851+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199544476,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:19:04.477002+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199544476,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-17T08:19:04.477156+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199544477,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:19:04.477159+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199544477,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-17T08:19:06.204137+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199546204,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:19:09.499081+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199549498,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:19:09.499162+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742199549499,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-17T08:19:09.499311+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199549499,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:19:09.499312+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199549499,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-17T08:19:46.405106+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199586404,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:24:46.405149+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199886405,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:25:46.405116+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742199946405,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:26:52.696495+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200012696,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:26:52.696769+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742200012696,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-gus-export'"}
2025-03-17T08:26:52.696984+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200012696,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:26:52.696985+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200012696,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-request finished"}
2025-03-17T08:26:53.363076+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200013362,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Successfully created new TTx (TTe) in GUS, record id aB6EE000000JWll0AG, for Incident case 500EE00001TyZ1rYAF with PagerDuty service name: GUS: CAPE Incident Escalation"}
2025-03-17T08:26:53.363079+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200013363,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Created TTe from the PageResponse event of ICC incident: 8314687c-abb3-4165-bbbf-414b12112a6b - caseId: 500EE00001TyZ1rYAF - serviceName: GUS: CAPE Incident Escalation - startTime: 2025-03-17T08:26:53.045Z - gusTTxId: aB6EE000000JWll0AG"}
2025-03-17T08:26:53.363227+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200013363,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-response finished"}
2025-03-17T08:32:34.043462+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200354043,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:32:34.043863+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742200354043,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-gus-export'"}
2025-03-17T08:32:34.044038+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200354043,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:33:05.037457+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200385037,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:33:05.037634+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742200385037,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"}
2025-03-17T08:33:05.037779+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200385037,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:33:05.037814+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200385037,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"}
2025-03-17T08:37:46.409214+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200666409,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:43:06.229118+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200986228,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T08:43:06.230727+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742200986230,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T08:45:46.409106+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201146408,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:48:07.304354+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201287304,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T08:48:07.305947+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201287305,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T08:50:53.964132+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201453964,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T08:50:53.964411+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742201453964,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T08:50:53.964583+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201453964,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:52:46.409118+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201566409,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:54:48.415623+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201688415,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T08:54:48.416088+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742201688416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-gus-export'"}
2025-03-17T08:54:48.416254+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201688416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T08:54:48.621468+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201688621,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Successfully created new TTx (TTe) in GUS, record id aB6EE000000JWoz0AG, for Incident case 500EE00001TyZ1rYAF with PagerDuty service name: GUS: Core Database Performance Incident Escalation"}
2025-03-17T08:54:48.621478+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201688621,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Created TTe from the PageResponse event of ICC incident: 8314687c-abb3-4165-bbbf-414b12112a6b - caseId: 500EE00001TyZ1rYAF - serviceName: GUS: Core Database Performance Incident Escalation - startTime: 2025-03-17T08:54:48.351Z - gusTTxId: aB6EE000000JWoz0AG"}
2025-03-17T08:54:48.621517+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742201688621,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-response finished"}
2025-03-17T09:02:46.409105+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202166408,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:03:10.603801+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202190603,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T09:03:10.605355+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202190605,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T09:03:23.314453+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202203314,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T09:03:23.314830+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742202203314,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-gus-export'"}
2025-03-17T09:03:23.314994+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202203314,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:03:23.363386+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202203363,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T09:03:23.363566+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742202203363,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"}
2025-03-17T09:03:23.363695+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202203363,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:03:23.363695+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202203363,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"}
2025-03-17T09:03:23.602749+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202203602,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Successfully created new TTx (TTe) in GUS, record id aB6EE000000JWqb0AG, for Incident case 500EE00001TyZ1rYAF with PagerDuty service name: GUS: Lightning Web Platform Customer Success Incident Escalation"}
2025-03-17T09:03:23.602830+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202203602,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Created TTe from the PageResponse event of ICC incident: 8314687c-abb3-4165-bbbf-414b12112a6b - caseId: 500EE00001TyZ1rYAF - serviceName: GUS: Lightning Web Platform Customer Success Incident Escalation - startTime: 2025-03-17T09:03:23.244Z - gusTTxId: aB6EE000000JWqb0AG"}
2025-03-17T09:03:23.602933+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202203602,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-response finished"}
2025-03-17T09:03:46.409115+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202226408,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:08:11.576467+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202491576,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T09:08:11.578053+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202491577,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T09:08:46.409114+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202526409,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:08:46.986133+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202526986,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - TCE Update Number: 13"}
2025-03-17T09:08:46.986223+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202526986,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T09:09:46.413121+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202586413,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:10:46.409121+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202646409,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:13:12.562372+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202792562,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T09:13:12.563857+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202792563,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T09:13:46.413098+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742202826412,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:17:46.413126+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203066413,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:18:13.548364+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203093548,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T09:18:13.549923+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203093549,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T09:24:46.413101+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203486412,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:26:46.413136+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203606413,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:27:13.113475+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203633113,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T09:27:13.113745+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742203633113,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T09:27:13.113917+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203633113,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:27:13.170161+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742203633170,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001Ty0FFYAZ and Update 14, Metric Number: aC9EE000000CIUD0A4"}
2025-03-17T09:27:13.170179+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203633170,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 13054fa1-b6e2-45d6-8afe-0c7523384b29 - caseId: 500EE00001Ty0FFYAZ - TCE Update Number: 14"}
2025-03-17T09:27:13.170285+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203633170,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T09:32:46.417117+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203966416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:33:16.316096+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203996315,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T09:33:16.317684+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742203996317,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T09:37:46.417121+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204266417,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:39:46.417144+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204386417,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:41:46.417101+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204506416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:42:46.417114+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742204566417,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:52:48.001395+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205168001,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:52:48.001752+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205168001,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-17T09:52:48.001925+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205168001,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:52:48.001926+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205168001,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-17T09:52:48.998927+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205168998,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960 - caseId: 500EE00001Tys4OYAR - TCE Update Number: 1"}
2025-03-17T09:52:48.998997+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205168998,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T09:53:24.518511+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205204518,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T09:53:24.519983+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205204519,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T09:53:38.490902+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218490,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:53:38.491095+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205218491,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-gus-export'"}
2025-03-17T09:53:38.491248+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218491,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:53:38.491278+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218491,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received Incident to CIs event from ICC for incident 500EE00001Tys4OYAR: [{\"configurationItemId\":\"a7JEE00000KN9Nn2AL\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001Tys4OYAR\"}]"}
2025-03-17T09:53:38.491777+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218491,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:53:38.491953+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205218491,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-update-response' for consumer group='icc-gus-export'"}
2025-03-17T09:53:38.492063+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218492,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:53:38.492063+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218492,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-update-response finished"}
2025-03-17T09:53:38.492116+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218492,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:53:38.492296+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205218492,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-release-request' for consumer group='icc-gus-export'"}
2025-03-17T09:53:38.492383+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218492,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:53:38.492686+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218492,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:53:38.492861+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205218492,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-gus-export'"}
2025-03-17T09:53:38.492958+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218492,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:53:38.493009+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218492,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-73106277\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain:  core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:00:00.000Z\",\"impactEndTime\":\"2025-03-17T09:09:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73106277\",\"caseRecordId\":\"500EE00001Tys4OYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zKI2A2WFcpyU\",\"engagedAt\":\"2025-03-17T09:48:21.966Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:48:28.369Z\"} - {\"createdAt\":\"2025-03-17T09:53:38.235Z\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"name\":\"Uma Shankar Balasubramaniam\",\"email\":\"ubalasubramaniam@salesforce.com\"},\"incident\":{\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-73106277\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain:  core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:00:00.000Z\",\"impactEndTime\":\"2025-03-17T09:09:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73106277\",\"caseRecordId\":\"500EE00001Tys4OYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zKI2A2WFcpyU\",\"engagedAt\":\"2025-03-17T09:48:21.966Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:48:28.369Z\"},\"changes\":{\"detectedTime\":[\"2025-03-17T09:17:03.000Z\",\"2025-03-17T09:17:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"impactStartTime\":[\"2025-03-17T09:48:07.833Z\",\"2025-03-17T09:00:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-17T09:09:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Unknown\"]},\"requestId\":\"96ck0e-h08d7q-8bgs5k-usceuc-1742205217914\",\"client\":\"icc-ui\"}"}
2025-03-17T09:53:38.493132+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218493,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Status":"Resolved","SM_Icc_External_Id__c":"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960","Subject":"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain:  core1, Cell: gbr112, Orgs_Impacted: multiorgimpact","Description":"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\n\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112","Priority":"Sev2","Origin":"Alert","SM_Origin_Details__c":"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08JAS7REP3","SM_Bridge_Start_Time__c":"2025-03-17T09:48:21.966Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-17T09:00:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-17T09:09:00.000Z","Bridge_URL__c":"https://meet.google.com/fji-efdv-txg","SM_Category__c":"Application","SM_RootCausePicklist__c":"Unknown","Incident_Detected_Time__c":"2025-03-17T09:17:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/zKI2A2WFcpyU","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core Live on Falcon","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:53:38.536237+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218536,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:53:38.536299+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205218536,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-gus-export'"}
2025-03-17T09:53:38.536398+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218536,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:53:38.536399+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218536,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-generic-data finished"}
2025-03-17T09:53:38.603552+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218603,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received GUS Incident to CIs for incident 500EE00001Tys4OYAR: [{\"configurationItemId\":\"a7JEE00000KN9Nn2AL\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001Tys4OYAR\"}]"}
2025-03-17T09:53:38.603553+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205218603,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Activate_Lock__c":false,"Configuration_Item__c":"a7JEE00000KN9Nn2AL","Id":"aCqEE000000C13Z0AS","msg":"[buildGusIncidentToCIFromEvent] Building Gus Incident to CI from ICC event"}
2025-03-17T09:53:40.223736+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205220223,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Locks released: {\n  \"hasErrors\": false,\n  \"results\": [\n    {\n      \"success\": true,\n      \"errors\": [],\n      \"id\": \"a8LEE00001BdDmX2AV\"\n    }\n  ]\n}"}
2025-03-17T09:53:40.224142+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205220224,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:53:40.224230+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205220224,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960' to Kafka topic 'incident'"}
2025-03-17T09:53:40.224321+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205220224,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:53:40.224345+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205220224,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"CTC Locks released for incident: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960, locks: [{\"id\":\"04dd798e-dac1-45b0-ae4b-eacd37172ee8\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001BdDmX2AV\",\"incidentToCiId\":\"11db556f-df12-40e0-88e5-7b88d50968a6\"}]"}
2025-03-17T09:53:40.224408+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205220224,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-release-request finished"}
2025-03-17T09:53:40.467536+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205220467,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:53:43.500034+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205223499,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:53:43.500155+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205223500,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960' to Kafka topic 'incident'"}
2025-03-17T09:53:43.500241+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205223500,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:53:43.500336+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205223500,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-73106277\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain:  core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:00:00.000Z\",\"impactEndTime\":\"2025-03-17T09:09:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73106277\",\"caseRecordId\":\"500EE00001Tys4OYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zKI2A2WFcpyU\",\"engagedAt\":\"2025-03-17T09:48:21.966Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:48:28.369Z\"} - {\"createdAt\":\"2025-03-17T09:53:38.235Z\",\"user\":{\"id\":\"3b063c5b-cba4-4e8e-8dd3-7eb4639d4e0d\",\"gusUserId\":\"005EE0000014kA9YAI\",\"slackUserId\":\"U02HB83KSF2\",\"name\":\"Uma Shankar Balasubramaniam\",\"email\":\"ubalasubramaniam@salesforce.com\"},\"incident\":{\"id\":\"e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960\",\"slackChannel\":{\"id\":\"C08JAS7REP3\",\"name\":\"icc-73106277\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD13-EUWEST2, Functional_Domain:  core1, Cell: gbr112, Orgs_Impacted: multiorgimpact\",\"description\":\"Sherlock detected an APT Incident for Cell: gbr112, FI: AWS-PROD13-EUWEST2. \\nAnomalies detected in the timeframe 2025-03-17 09:13:00.000 - 2025-03-17 09:13:00.000.\\n\\nCase created using .case by @Uma Shankar Balasubramaniam in #cp-sre-alerts for gbr112\",\"detectedTime\":\"2025-03-17T09:17:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q1HFYKEJHQU9ZA\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T09:00:00.000Z\",\"impactEndTime\":\"2025-03-17T09:09:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fji-efdv-txg\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-230-1581, pin: 789707801; \\nFind numbers in more regions on https://tel.meet/fji-efdv-txg?pin=3921110598112, pin: 3921110598112\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-17T09:48:07.833Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73106277\",\"caseRecordId\":\"500EE00001Tys4OYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zKI2A2WFcpyU\",\"engagedAt\":\"2025-03-17T09:48:21.966Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:48:28.369Z\"},\"changes\":{\"detectedTime\":[\"2025-03-17T09:17:03.000Z\",\"2025-03-17T09:17:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"impactStartTime\":[\"2025-03-17T09:48:07.833Z\",\"2025-03-17T09:00:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-17T09:09:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Unknown\"]},\"requestId\":\"96ck0e-h08d7q-8bgs5k-usceuc-1742205217914\",\"client\":\"icc-ui\"} done"}
2025-03-17T09:53:43.500339+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205223500,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-resolved finished"}
2025-03-17T09:53:43.553019+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205223552,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: e04d22e5-f1b5-4b4b-81f1-8ae77e4f6960"}
2025-03-17T09:53:43.553081+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205223553,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-17T09:53:43.553225+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205223553,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:53:43.553225+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205223553,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-17T09:57:19.673000+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205439672,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T09:57:19.673248+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205439673,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-17T09:57:19.673419+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205439673,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:57:19.673498+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205439673,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-17T09:57:19.663Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-73095026\"},\"subject\":\"Customers seeing latency on OMNI chat - single pod\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https://tel.meet/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"modifiedAt\":\"2025-03-17T00:26:10.551Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"80955e31-ab05-4427-add9-3a093398312f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\",\"email\":\"psharma2@salesforce.com\",\"active\":true,\"name\":\"Priyanka Sharma\",\"firstName\":\"Priyanka\",\"lastName\":\"Sharma\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001oiQHYAY\",\"slackUserId\":\"U02L4D3SB9A\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"psharma2@salesforce.com\",\"createdAt\":\"2022-03-03T06:58:10.326Z\",\"modifiedAt\":\"2022-03-03T06:59:00.333Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73095026\",\"caseRecordId\":\"500EE00001Ty0FFYAZ\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/M8S4Ap02KbIu\",\"engagedAt\":\"2025-03-17T00:26:23.518Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T00:38:13.514Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"0l1gn-317u5f-b3bc9-7tpwz8-1742205438821\",\"client\":\"icc-ui\"}"}
2025-03-17T09:57:19.673499+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205439673,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-17T09:57:19.673532+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205439673,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-17T09:57:19.673657+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205439673,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-17T09:57:19.692982+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205439692,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T09:57:19.693179+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205439693,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-17T09:57:19.693373+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205439693,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:57:19.693434+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205439693,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-17T09:57:19.684Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"13054fa1-b6e2-45d6-8afe-0c7523384b29\",\"slackChannel\":{\"id\":\"C08J0HPF5H9\",\"name\":\"icc-73095026\"},\"subject\":\"Customers seeing latency on OMNI chat - single pod\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Priyanka Sharma in #sr for NA208\",\"detectedTime\":\"2025-03-17T00:25:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T00:26:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/hbh-zkju-hsu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-207-613-8053, pin: 347526838; \\nFind numbers in more regions on https://tel.meet/hbh-zkju-hsu?pin=7765220428500, pin: 7765220428500\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"modifiedAt\":\"2025-03-17T00:26:10.551Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"80955e31-ab05-4427-add9-3a093398312f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"ad04ea4c-799b-4b6e-a952-344bb4b1e4a7\",\"email\":\"psharma2@salesforce.com\",\"active\":true,\"name\":\"Priyanka Sharma\",\"firstName\":\"Priyanka\",\"lastName\":\"Sharma\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001oiQHYAY\",\"slackUserId\":\"U02L4D3SB9A\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"psharma2@salesforce.com\",\"createdAt\":\"2022-03-03T06:58:10.326Z\",\"modifiedAt\":\"2022-03-03T06:59:00.333Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T00:26:10.551Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73095026\",\"caseRecordId\":\"500EE00001Ty0FFYAZ\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/M8S4Ap02KbIu\",\"engagedAt\":\"2025-03-17T00:26:23.518Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T00:38:13.514Z\"},\"eventObj\":[],\"requestId\":\"0l1gn-317u5f-b3bc9-7tpwz8-1742205438821\",\"client\":\"icc-ui\"}"}
2025-03-17T09:57:19.693435+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205439693,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-17T09:57:19.693486+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205439693,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"}"}
2025-03-17T09:57:19.693594+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205439693,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:57:19.693697+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205439693,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '13054fa1-b6e2-45d6-8afe-0c7523384b29' to Kafka topic 'incident'"}
2025-03-17T09:57:19.693747+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205439693,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:57:19.693805+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205439693,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-17T09:57:19.741068+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205439740,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T09:57:19.741187+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205439741,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-17T09:57:19.741399+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205439741,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:57:19.741400+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205439741,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-17T09:57:22.239353+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205442239,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T09:57:22.249152+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205442249,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T09:57:22.249224+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205442249,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-gus-export'"}
2025-03-17T09:57:22.249371+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205442249,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:57:22.249372+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205442249,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-response finished"}
2025-03-17T09:57:22.249457+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205442249,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T09:57:22.249570+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205442249,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-gus-export'"}
2025-03-17T09:57:22.249662+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205442249,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:57:22.249663+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205442249,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success finished"}
2025-03-17T09:58:28.721008+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205508720,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T09:58:28.722039+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205508721,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-17T09:58:28.722255+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205508722,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:58:28.722276+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205508722,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-17T09:59:16.036041+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205556035,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8"}
2025-03-17T09:59:16.036335+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205556036,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-gus-export'"}
2025-03-17T09:59:16.036477+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205556036,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:59:16.036478+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205556036,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created-without-slack-channel finished"}
2025-03-17T09:59:22.540786+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205562540,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:59:22.540868+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205562540,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8' to Kafka topic 'incident'"}
2025-03-17T09:59:22.540941+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205562540,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:59:22.540985+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205562540,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8\",\"slackChannel\":{\"id\":\"C08J2GAMBA7\",\"name\":\"icc-36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8\"},\"subject\":\"RCG-GCP Audit compliance login\",\"description\":\"\",\"detectedTime\":\"2025-03-17T09:59:15.270Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T09:59:15.270Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T09:59:15.270Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-17T09:59:18.060Z\",\"incident\":{\"id\":\"36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8\",\"slackChannel\":{\"id\":\"C08J2GAMBA7\",\"name\":\"icc-36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8\"},\"subject\":\"RCG-GCP Audit compliance login\",\"description\":\"\",\"detectedTime\":\"2025-03-17T09:59:15.270Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T09:59:15.270Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T09:59:15.270Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}} done"}
2025-03-17T09:59:22.541033+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205562540,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created finished"}
2025-03-17T09:59:22.762152+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205562762,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8"}
2025-03-17T09:59:22.762266+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742205562762,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-17T09:59:22.762390+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205562762,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:59:22.762414+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205562762,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-17T09:59:46.417099+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205586416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:59:52.198946+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205592198,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:59:52.199105+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205592199,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8' to Kafka topic 'incident'"}
2025-03-17T09:59:52.199170+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205592199,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T09:59:52.199307+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205592199,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8\",\"slackChannel\":{\"id\":\"C08J2GAMBA7\",\"name\":\"icc-73106543\"},\"subject\":\"RCG-GCP Audit compliance login\",\"description\":\"\",\"detectedTime\":\"2025-03-17T09:59:15.270Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T09:59:15.270Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-17T09:59:15.270Z\",\"modifiedAt\":\"2025-03-17T09:59:15.270Z\",\"createdBy\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"email\":\"vvemula@salesforce.com\",\"active\":true,\"name\":\"Vamsi Vemula\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:03.384Z\",\"modifiedAt\":\"2022-08-30T18:30:03.384Z\"},\"modifiedBy\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"email\":\"vvemula@salesforce.com\",\"active\":true,\"name\":\"Vamsi Vemula\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:03.384Z\",\"modifiedAt\":\"2022-08-30T18:30:03.384Z\"},\"id\":\"4ac2d9ec-d367-467f-b852-7a693aea6fdf\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"email\":\"vvemula@salesforce.com\",\"active\":true,\"name\":\"Vamsi Vemula\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:03.384Z\",\"modifiedAt\":\"2022-08-30T18:30:03.384Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T09:59:15.270Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"73106543\",\"caseRecordId\":\"500EE00001TyxbxYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/XugbApggvtpR\",\"engagedAt\":\"2025-03-17T09:59:45.519Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:59:22.540Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-17T09:59:45.961Z\",\"user\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"name\":\"Vamsi Vemula\",\"email\":\"vvemula@salesforce.com\"},\"incident\":{\"id\":\"36929a0f-3861-4ced-9cc2-c8b2f0f8b6f8\",\"slackChannel\":{\"id\":\"C08J2GAMBA7\",\"name\":\"icc-73106543\"},\"subject\":\"RCG-GCP Audit compliance login\",\"description\":\"\",\"detectedTime\":\"2025-03-17T09:59:15.270Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-17T09:59:15.270Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-17T09:59:15.270Z\",\"modifiedAt\":\"2025-03-17T09:59:15.270Z\",\"createdBy\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"email\":\"vvemula@salesforce.com\",\"active\":true,\"name\":\"Vamsi Vemula\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:03.384Z\",\"modifiedAt\":\"2022-08-30T18:30:03.384Z\"},\"modifiedBy\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"email\":\"vvemula@salesforce.com\",\"active\":true,\"name\":\"Vamsi Vemula\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:03.384Z\",\"modifiedAt\":\"2022-08-30T18:30:03.384Z\"},\"id\":\"4ac2d9ec-d367-467f-b852-7a693aea6fdf\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"email\":\"vvemula@salesforce.com\",\"active\":true,\"name\":\"Vamsi Vemula\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:03.384Z\",\"modifiedAt\":\"2022-08-30T18:30:03.384Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T09:59:15.270Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"73106543\",\"caseRecordId\":\"500EE00001TyxbxYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/XugbApggvtpR\",\"engagedAt\":\"2025-03-17T09:59:45.519Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T09:59:22.540Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-17T09:59:15.270Z\",\"modifiedAt\":\"2025-03-17T09:59:15.270Z\",\"createdBy\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"email\":\"vvemula@salesforce.com\",\"active\":true,\"name\":\"Vamsi Vemula\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:03.384Z\",\"modifiedAt\":\"2022-08-30T18:30:03.384Z\"},\"modifiedBy\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"email\":\"vvemula@salesforce.com\",\"active\":true,\"name\":\"Vamsi Vemula\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:03.384Z\",\"modifiedAt\":\"2022-08-30T18:30:03.384Z\"},\"id\":\"4ac2d9ec-d367-467f-b852-7a693aea6fdf\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"163be9a2-aa40-4915-aff0-db6370266d02\",\"email\":\"vvemula@salesforce.com\",\"active\":true,\"name\":\"Vamsi Vemula\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004lkPrIAI\",\"slackUserId\":\"WFB89UW03\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:03.384Z\",\"modifiedAt\":\"2022-08-30T18:30:03.384Z\"},\"externalGusId\":null}]}},\"requestId\":\"98266615-ebb3-1774-ed7e-eb9a57b28d37\",\"client\":\"icc-slack-app\"} done"}
2025-03-17T09:59:52.199310+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205592199,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"}
2025-03-17T10:05:46.417096+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742205946416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:14:11.338024+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206451337,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T10:14:11.339675+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206451339,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T10:16:46.417087+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206606416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:17:46.417115+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206666416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:19:46.417097+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206786416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:20:46.417092+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206846416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:21:24.289087+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206884288,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:21:24.289404+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742206884289,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-17T10:21:24.289551+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206884289,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:21:24.289676+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206884289,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"2025-03-17T09:08:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"modifiedAt\":\"2025-03-17T08:12:44.236Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9612e4ea-7f9f-4836-957a-9d07056c2237\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T08:19:09.243Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-17T10:21:24.117Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"2025-03-17T09:08:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"modifiedAt\":\"2025-03-17T08:12:44.236Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9612e4ea-7f9f-4836-957a-9d07056c2237\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T08:19:09.243Z\",\"usdResources\":[]},\"changes\":{\"impactEndTime\":[\"\",\"2025-03-17T09:08:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"modifiedAt\":\"2025-03-17T08:12:44.236Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9612e4ea-7f9f-4836-957a-9d07056c2237\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}]}},\"requestId\":\"5ohl1-vnrmqw-uwhwu2j-lorp7-1742206882518\",\"client\":\"icc-ui\"}"}
2025-03-17T10:21:24.289795+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206884289,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"8314687c-abb3-4165-bbbf-414b12112a6b","Subject":"APT Degradation on USA662s, core2, aws-prod5-uswest2","Description":"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\n\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s","Priority":"Sev2","Origin":"Alert","SM_Origin_Details__c":"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08JMPZNEGY","SM_Bridge_Start_Time__c":"2025-03-17T08:12:58.310Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-17T07:53:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-17T09:08:00.000Z","Bridge_URL__c":"https://meet.google.com/hfi-qyjv-nzz","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-17T08:06:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/m6mBA2aDHeqm","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core Live on Falcon","SM_Incident_Commander__c":"005B0000006phyJIAQ","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:21:28.596563+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206888596,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:21:28.596681+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206888596,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '8314687c-abb3-4165-bbbf-414b12112a6b' to Kafka topic 'incident'"}
2025-03-17T10:21:28.596730+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206888596,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:21:28.596903+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206888596,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"2025-03-17T09:08:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"modifiedAt\":\"2025-03-17T08:12:44.236Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9612e4ea-7f9f-4836-957a-9d07056c2237\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T08:19:09.243Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-17T10:21:24.117Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"2025-03-17T09:08:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"modifiedAt\":\"2025-03-17T08:12:44.236Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9612e4ea-7f9f-4836-957a-9d07056c2237\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T08:19:09.243Z\",\"usdResources\":[]},\"changes\":{\"impactEndTime\":[\"\",\"2025-03-17T09:08:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"modifiedAt\":\"2025-03-17T08:12:44.236Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9612e4ea-7f9f-4836-957a-9d07056c2237\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}]}},\"requestId\":\"5ohl1-vnrmqw-uwhwu2j-lorp7-1742206882518\",\"client\":\"icc-ui\"} done"}
2025-03-17T10:21:28.596907+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206888596,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"}
2025-03-17T10:21:28.789483+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206888789,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:21:28.789548+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742206888789,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-17T10:21:28.789680+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206888789,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:21:28.789680+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206888789,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-17T10:22:11.055935+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206931055,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:22:11.056194+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742206931056,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-17T10:22:11.056382+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206931056,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:22:11.056482+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206931056,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-17T10:22:10.473Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"2025-03-17T09:08:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"modifiedAt\":\"2025-03-17T08:12:44.236Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9612e4ea-7f9f-4836-957a-9d07056c2237\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T10:21:28.596Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"v7pd6-hnqx8a-qtalhe-mtzhx-1742206930215\",\"client\":\"icc-ui\"}"}
2025-03-17T10:22:11.056518+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206931056,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-17T10:22:11.056561+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206931056,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-17T10:22:11.056694+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206931056,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-17T10:22:11.057915+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206931057,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:22:11.058169+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742206931058,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-17T10:22:11.058293+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206931058,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:22:11.058385+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206931058,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-17T10:22:10.495Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"2025-03-17T09:08:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"modifiedAt\":\"2025-03-17T08:12:44.236Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9612e4ea-7f9f-4836-957a-9d07056c2237\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T10:21:28.596Z\"},\"eventObj\":[],\"requestId\":\"v7pd6-hnqx8a-qtalhe-mtzhx-1742206930215\",\"client\":\"icc-ui\"}"}
2025-03-17T10:22:11.058388+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206931058,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-17T10:22:11.058420+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206931058,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"}"}
2025-03-17T10:22:11.058516+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206931058,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:22:11.058674+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206931058,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '8314687c-abb3-4165-bbbf-414b12112a6b' to Kafka topic 'incident'"}
2025-03-17T10:22:11.058819+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206931058,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:22:11.058869+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206931058,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-17T10:22:11.108910+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206931108,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:22:11.109063+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742206931109,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-17T10:22:11.109205+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206931109,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:22:11.109206+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206931109,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-17T10:22:35.158990+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206955158,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:22:35.159149+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742206955159,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-gus-export'"}
2025-03-17T10:22:35.159297+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206955159,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:22:35.159342+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206955159,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received Incident to CIs event from ICC for incident 500EE00001TyZ1rYAF: [{\"configurationItemId\":\"a7JEE00000J7QbT2AV\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TyZ1rYAF\"}]"}
2025-03-17T10:22:35.160826+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206955159,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:22:35.160828+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742206955159,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-update-response' for consumer group='icc-gus-export'"}
2025-03-17T10:22:35.160829+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206955159,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:22:35.160830+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206955160,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-update-response finished"}
2025-03-17T10:22:35.160830+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206955160,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:22:35.160830+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742206955160,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-release-request' for consumer group='icc-gus-export'"}
2025-03-17T10:22:35.160831+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206955160,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:22:35.160831+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206955160,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:22:35.160831+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742206955160,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-gus-export'"}
2025-03-17T10:22:35.160832+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206955160,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:22:35.160848+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206955160,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"2025-03-17T09:08:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T10:21:28.596Z\"} - {\"createdAt\":\"2025-03-17T10:22:10.525Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"2025-03-17T09:08:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T10:21:28.596Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Change\"]},\"requestId\":\"v7pd6-hnqx8a-qtalhe-mtzhx-1742206930215\",\"client\":\"icc-ui\"}"}
2025-03-17T10:22:35.160852+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206955160,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Status":"Resolved","SM_Icc_External_Id__c":"8314687c-abb3-4165-bbbf-414b12112a6b","Subject":"APT Degradation on USA662s, core2, aws-prod5-uswest2","Description":"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\n\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s","Priority":"Sev2","Origin":"Alert","SM_Origin_Details__c":"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08JMPZNEGY","SM_Bridge_Start_Time__c":"2025-03-17T08:12:58.310Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-17T07:53:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-17T09:08:00.000Z","Bridge_URL__c":"https://meet.google.com/hfi-qyjv-nzz","SM_Category__c":"Application","SM_RootCausePicklist__c":"Change","Incident_Detected_Time__c":"2025-03-17T08:06:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/m6mBA2aDHeqm","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core Live on Falcon","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:22:35.206230+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206955206,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received GUS Incident to CIs for incident 500EE00001TyZ1rYAF: [{\"configurationItemId\":\"a7JEE00000J7QbT2AV\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TyZ1rYAF\"}]"}
2025-03-17T10:22:35.206283+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206955206,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","Activate_Lock__c":false,"Configuration_Item__c":"a7JEE00000J7QbT2AV","Id":"aCqEE000000C11x0AC","msg":"[buildGusIncidentToCIFromEvent] Building Gus Incident to CI from ICC event"}
2025-03-17T10:22:35.225467+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206955225,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:22:35.225497+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742206955225,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-gus-export'"}
2025-03-17T10:22:35.225636+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206955225,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:22:35.225637+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206955225,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-generic-data finished"}
2025-03-17T10:22:37.313195+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206957313,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:22:37.313284+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742206957313,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-gus-export'"}
2025-03-17T10:22:37.313452+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206957313,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:22:37.313453+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206957313,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-response finished"}
2025-03-17T10:22:40.078325+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206960078,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:22:40.078431+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206960078,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '8314687c-abb3-4165-bbbf-414b12112a6b' to Kafka topic 'incident'"}
2025-03-17T10:22:40.078492+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206960078,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:22:40.078568+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206960078,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"2025-03-17T09:08:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T10:21:28.596Z\"} - {\"createdAt\":\"2025-03-17T10:22:10.525Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"2025-03-17T09:08:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T10:21:28.596Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Change\"]},\"requestId\":\"v7pd6-hnqx8a-qtalhe-mtzhx-1742206930215\",\"client\":\"icc-ui\"} done"}
2025-03-17T10:22:40.078612+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206960078,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-resolved finished"}
2025-03-17T10:22:40.313535+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206960313,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:22:40.313655+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742206960313,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-17T10:22:40.313786+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206960313,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:22:40.313787+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742206960313,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-17T10:25:46.417093+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742207146416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:27:46.417092+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742207266416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:29:46.417098+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742207386416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:30:46.417119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742207446417,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:31:41.297448+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742207501297,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:31:41.297721+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742207501297,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-17T10:31:41.297896+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742207501297,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:31:41.392854+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742207501392,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001TyZ1rYAF and Update 4, Metric Number: aC9EE000000CIZ30AO"}
2025-03-17T10:31:41.392857+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742207501392,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 8314687c-abb3-4165-bbbf-414b12112a6b - caseId: 500EE00001TyZ1rYAF - TCE Update Number: 4"}
2025-03-17T10:31:41.392913+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742207501392,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-17T10:32:39.401820+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742207559401,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T10:32:39.403495+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742207559403,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T10:45:46.417127+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208346416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:47:06.309597+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426309,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:47:06.309844+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742208426309,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-17T10:47:06.309979+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426309,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:47:06.310067+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426309,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-17T10:47:06.294Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"2025-03-17T09:08:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"modifiedAt\":\"2025-03-17T08:12:44.236Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9612e4ea-7f9f-4836-957a-9d07056c2237\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T10:22:40.078Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"x5l4oi-xi20f-7avph1-fqbbyd-1742208426097\",\"client\":\"icc-ui\"}"}
2025-03-17T10:47:06.310070+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426310,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-17T10:47:06.310071+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426310,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-17T10:47:06.310176+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426310,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-17T10:47:06.327667+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426327,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:47:06.327924+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742208426327,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-17T10:47:06.328053+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426328,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:47:06.328134+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426328,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-17T10:47:06.318Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"2025-03-17T09:08:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"modifiedAt\":\"2025-03-17T08:12:44.236Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9612e4ea-7f9f-4836-957a-9d07056c2237\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T10:22:40.078Z\"},\"eventObj\":[],\"requestId\":\"x5l4oi-xi20f-7avph1-fqbbyd-1742208426097\",\"client\":\"icc-ui\"}"}
2025-03-17T10:47:06.328137+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426328,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-17T10:47:06.328141+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426328,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"}"}
2025-03-17T10:47:06.328229+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426328,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:47:06.328298+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426328,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '8314687c-abb3-4165-bbbf-414b12112a6b' to Kafka topic 'incident'"}
2025-03-17T10:47:06.328344+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426328,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:47:06.328383+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426328,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-17T10:47:06.377381+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:47:06.377434+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742208426377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-17T10:47:06.377567+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:47:06.377568+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426377,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-17T10:47:06.548018+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426547,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:47:06.548305+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742208426548,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-17T10:47:06.548442+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426548,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:47:06.548523+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426548,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-17T10:47:06.538Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"8314687c-abb3-4165-bbbf-414b12112a6b\",\"slackChannel\":{\"id\":\"C08JMPZNEGY\",\"name\":\"icc-73104263\"},\"subject\":\"APT Degradation on USA662s, core2, aws-prod5-uswest2\",\"description\":\"Sherlock detected an APT Incident for Cell: usa662s, FI: AWS-PROD5-USWEST2. \\nAnomalies detected in the timeframe 2025-03-17 08:01:00.000 - 2025-03-17 08:03:00.000.\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa662s\",\"detectedTime\":\"2025-03-17T08:06:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q15U2Z6PMK3QFM\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-17T07:53:00.000Z\",\"impactEndTime\":\"2025-03-17T09:08:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/hfi-qyjv-nzz\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-224-324-4544, pin: 110097939; \\nFind numbers in more regions on https://tel.meet/hfi-qyjv-nzz?pin=1325516168543, pin: 1325516168543\\n\"},\"roles\":[{\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"modifiedAt\":\"2025-03-17T08:12:44.236Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"9612e4ea-7f9f-4836-957a-9d07056c2237\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-17T08:12:44.236Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73104263\",\"caseRecordId\":\"500EE00001TyZ1rYAF\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/m6mBA2aDHeqm\",\"engagedAt\":\"2025-03-17T08:12:58.310Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-17T10:22:40.078Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"x5l4oi-xi20f-7avph1-fqbbyd-1742208426097\",\"client\":\"icc-ui\"}"}
2025-03-17T10:47:06.548525+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426548,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-17T10:47:06.548528+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426548,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-17T10:47:06.548613+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208426548,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-17T10:47:11.782887+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208431782,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:47:11.783034+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208431782,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key '8314687c-abb3-4165-bbbf-414b12112a6b' to Kafka topic 'incident'"}
2025-03-17T10:47:11.783119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208431783,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:47:11.833036+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208431832,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 8314687c-abb3-4165-bbbf-414b12112a6b"}
2025-03-17T10:47:11.833172+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742208431833,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-17T10:47:11.833275+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208431833,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:47:11.833276+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208431833,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-17T10:47:20.051283+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742208440051,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-17T10:47:20.051291+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742208440051,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-17T10:48:46.417089+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208526416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:50:03.291324+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208603291,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"Received kafka message with key: 13054fa1-b6e2-45d6-8afe-0c7523384b29"}
2025-03-17T10:50:03.291462+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1742208603291,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-folder-created' for consumer group='icc-gus-export'"}
2025-03-17T10:50:03.291589+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208603291,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:50:03.291613+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208603291,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-folder-created finished"}
2025-03-17T10:52:17.385570+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208737385,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T10:52:17.387130+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208737387,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T10:53:46.417083+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208826416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:55:46.417088+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742208946416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:56:46.417073+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742209006416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:58:46.417109+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742209126417,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T10:59:46.417091+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742209186416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T11:00:46.417109+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742209246416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T11:02:19.272111+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742209339272,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Connected to Redis"}
2025-03-17T11:02:19.273893+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742209339273,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Redis client ready"}
2025-03-17T11:15:46.421123+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742210146420,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-17T11:20:46.417126+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742210446416,"pid":30,"hostname":"dyno-16927d22-6517-4340-964d-3e4f29c79eef","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}