2025-03-14T05:04:06.005101+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741928646004,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T05:13:06.009107+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741929186009,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T05:14:19.351337+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741929259351,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T05:14:19.353045+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741929259352,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T05:20:06.009095+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741929606008,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T05:27:06.009091+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741930026008,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T05:32:06.009079+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741930326008,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T05:33:06.009097+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741930386008,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T05:38:06.009075+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741930686008,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T05:39:06.009098+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741930746008,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T05:44:25.253814+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741931065253,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T05:44:25.255341+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741931065255,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T05:46:06.009105+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741931166008,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T05:49:06.009088+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741931346008,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T05:57:06.009080+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741931826008,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T05:59:06.009089+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741931946008,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:04:06.013083+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932246012,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:07:16.030704+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932436030,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T06:07:16.031057+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741932436030,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-gus-export'"} 2025-03-14T06:07:16.031219+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932436031,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:07:16.031220+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932436031,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created-with-slack-channel finished"} 2025-03-14T06:07:16.218640+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932436218,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T06:07:16.218877+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741932436218,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-to-generate' for consumer group='icc-gus-export'"} 2025-03-14T06:07:16.219000+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932436218,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:07:16.219000+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932436218,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-to-generate finished"} 2025-03-14T06:07:18.288441+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932438288,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","id":"500EE00001TrlEAYAZ","success":true,"errors":[],"msg":"Attempted incident Upsert for a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T06:07:26.656329+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932446655,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T06:07:26.656389+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741932446656,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-gus-export'"} 2025-03-14T06:07:26.656390+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932446656,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:07:26.656494+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932446656,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received Incident to CIs event from ICC for incident 500EE00001TrlEAYAZ: [{\"configurationItemId\":\"a7JEE00000LX0202AD\",\"gusCaseRecordId\":\"500EE00001TrlEAYAZ\"}]"} 2025-03-14T06:07:26.656990+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932446656,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T06:07:26.657189+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741932446657,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-create-request' for consumer group='icc-gus-export'"} 2025-03-14T06:07:26.657289+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932446657,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:07:26.725710+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932446725,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received GUS Incident to CIs for incident 500EE00001TrlEAYAZ: [{\"configurationItemId\":\"a7JEE00000LX0202AD\",\"gusCaseRecordId\":\"500EE00001TrlEAYAZ\"}]"} 2025-03-14T06:07:26.725852+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932446725,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","Configuration_Item__c":"a7JEE00000LX0202AD","Case__c":"500EE00001TrlEAYAZ","msg":"[buildGusIncidentToCIFromEvent] Building Gus Incident to CI from ICC event"} 2025-03-14T06:07:30.439155+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932450439,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T06:07:47.362848+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932467362,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T06:07:47.363000+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741932467362,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"} 2025-03-14T06:07:47.363148+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932467363,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:07:47.363180+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932467363,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"} 2025-03-14T06:11:32.342947+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932692342,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T06:14:06.017093+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932846016,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:16:08.563087+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932968562,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T06:16:08.563319+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741932968563,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-trust-posting-created' for consumer group='icc-gus-export'"} 2025-03-14T06:16:08.563473+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932968563,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:16:08.563476+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741932968563,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-trust-posting-created finished"} 2025-03-14T06:22:32.491624+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933352491,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T06:22:32.493110+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933352493,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T06:23:27.612242+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933407612,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T06:23:27.612663+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741933407612,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"} 2025-03-14T06:23:27.612859+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933407612,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:23:27.612860+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933407612,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"} 2025-03-14T06:23:27.667151+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933407667,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T06:23:27.667527+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741933407667,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-gus-export'"} 2025-03-14T06:23:27.668503+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933407667,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:23:27.699174+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933407699,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T06:23:27.699300+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741933407699,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"} 2025-03-14T06:23:27.699417+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933407699,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:23:27.699425+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933407699,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"} 2025-03-14T06:23:27.789006+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933407788,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T06:23:27.789184+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741933407789,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-executed' for consumer group='icc-gus-export'"} 2025-03-14T06:23:27.789308+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933407789,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:23:27.789318+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933407789,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-scheduled-activity-executed finished"} 2025-03-14T06:23:28.016001+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933408015,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Successfully created new TTx (TTe) in GUS, record id aB6EE000000JTr70AG, for Incident case 500EE00001TrlEAYAZ with PagerDuty service name: CIC Comms - Trust Assistance"} 2025-03-14T06:23:28.016004+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933408015,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Created TTe from the PageResponse event of ICC incident: a05b892f-42af-451f-81f4-65c23e87e2a6 - caseId: 500EE00001TrlEAYAZ - serviceName: CIC Comms - Trust Assistance - startTime: 2025-03-14T06:23:27.601Z - gusTTxId: aB6EE000000JTr70AG"} 2025-03-14T06:23:28.016026+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933408015,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-response finished"} 2025-03-14T06:23:28.045109+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933408045,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T06:23:28.045282+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741933408045,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-executed' for consumer group='icc-gus-export'"} 2025-03-14T06:23:28.045415+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933408045,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:23:28.045428+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933408045,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-scheduled-activity-executed finished"} 2025-03-14T06:23:28.248885+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933408248,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T06:23:28.249165+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741933408249,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"} 2025-03-14T06:23:28.249365+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933408249,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:24:06.017084+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933446016,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:26:40.002974+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933600002,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:26:40.003098+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933600003,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'a05b892f-42af-451f-81f4-65c23e87e2a6' to Kafka topic 'incident'"} 2025-03-14T06:26:40.003160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933600003,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:26:40.003205+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933600003,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-roles-updated finished"} 2025-03-14T06:27:33.328485+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933653328,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T06:27:33.330006+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933653329,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T06:28:10.106918+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933690106,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Successfully created new TTx (TTe) in GUS, record id aB6EE000000JTsj0AG, for Incident case 500EE00001TrlEAYAZ with PagerDuty service name: GUS: HRMS (fka Core Service Protection - CSP) Incident Escalation"} 2025-03-14T06:28:10.106953+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933690106,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Created TTe from the PageResponse event of ICC incident: a05b892f-42af-451f-81f4-65c23e87e2a6 - caseId: 500EE00001TrlEAYAZ - serviceName: GUS: HRMS (fka Core Service Protection - CSP) Incident Escalation - startTime: 2025-03-14T06:28:09.761Z - gusTTxId: aB6EE000000JTsj0AG"} 2025-03-14T06:28:10.106954+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933690106,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-response finished"} 2025-03-14T06:32:34.579067+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933954578,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T06:32:34.580663+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741933954580,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T06:33:26.408827+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741934006408,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T06:33:26.409339+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741934006409,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"} 2025-03-14T06:33:26.409519+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741934006409,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:33:26.409541+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741934006409,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"} 2025-03-14T06:33:27.666210+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741934007666,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: a05b892f-42af-451f-81f4-65c23e87e2a6 - caseId: 500EE00001TrlEAYAZ - TCE Update Number: 3"} 2025-03-14T06:33:27.666240+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741934007666,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"} 2025-03-14T06:34:06.017119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741934046017,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:35:06.017103+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741934106016,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:36:03.358457+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741934163358,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T06:36:03.358706+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741934163358,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-call-joined' for consumer group='icc-gus-export'"} 2025-03-14T06:36:03.358864+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741934163358,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:47:06.017204+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741934826017,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:50:06.017098+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741935006016,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:51:06.017082+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741935066016,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:52:38.209999+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741935158209,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T06:52:38.211495+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741935158211,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T06:57:06.017094+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741935426016,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T06:57:39.352042+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741935459351,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T06:57:39.353513+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741935459353,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T06:59:06.017084+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741935546016,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:04:06.017076+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741935846016,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:06:06.017092+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741935966016,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:09:06.017084+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936146016,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:09:25.913729+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936165913,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","id":"aCqEE000000C0HB0A0","success":true,"errors":[],"msg":"Successfully upserted Incident to CI for Gus record with configuration item : a7JEE00000LX0202AD"} 2025-03-14T07:09:25.913758+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936165913,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"sendInsertResponsesEvent {\"createdAt\":\"2025-03-14T07:09:25.913Z\",\"incidentId\":\"a05b892f-42af-451f-81f4-65c23e87e2a6\",\"user\":{\"id\":\"a752944f-31f3-4920-ab36-f33fc25320f0\",\"email\":\"mervyn.das@salesforce.com\",\"active\":true,\"name\":\"Mervyn Das\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002UfW1YAK\",\"slackUserId\":\"U02PSDTTBV1\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-10-16T22:01:05.071Z\",\"modifiedAt\":\"2022-10-16T22:01:05.071Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0HB0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000LX0202AD\"}]} for icc-incident-to-cis-response"} 2025-03-14T07:09:25.913894+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936165913,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:09:25.913986+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936165913,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'a05b892f-42af-451f-81f4-65c23e87e2a6' to Kafka topic 'incident'"} 2025-03-14T07:09:25.914018+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936165913,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:09:25.914037+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936165914,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":true} 2025-03-14T07:09:25.914086+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936165914,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"} 2025-03-14T07:09:25.965174+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936165965,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T07:09:25.965336+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741936165965,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-gus-export'"} 2025-03-14T07:09:25.965489+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936165965,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:09:25.965520+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936165965,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-response finished"} 2025-03-14T07:09:25.990499+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936165990,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T07:09:25.990718+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741936165990,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-gus-export'"} 2025-03-14T07:09:25.990866+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936165990,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:09:25.990884+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936165990,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success finished"} 2025-03-14T07:10:06.017121+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936206016,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:11:06.017120+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936266016,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:12:26.188937+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936346188,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T07:12:26.189066+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741936346189,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"} 2025-03-14T07:12:26.189214+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936346189,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:12:26.189215+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936346189,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"} 2025-03-14T07:12:26.189292+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936346189,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T07:12:26.189376+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741936346189,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"} 2025-03-14T07:12:26.189456+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936346189,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:12:26.189457+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936346189,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"} 2025-03-14T07:17:06.017105+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936626017,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:20:27.402443+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936827402,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T07:20:27.402546+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741936827402,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"} 2025-03-14T07:20:27.402696+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936827402,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:20:27.402731+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936827402,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"} 2025-03-14T07:20:27.492991+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936827492,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T07:20:27.493138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741936827493,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"} 2025-03-14T07:20:27.493602+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936827493,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:20:27.493602+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936827493,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"} 2025-03-14T07:20:37.101157+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936837101,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: a05b892f-42af-451f-81f4-65c23e87e2a6"} 2025-03-14T07:20:37.101497+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741936837101,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-gus-export'"} 2025-03-14T07:20:37.101657+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936837101,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:20:37.101660+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936837101,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-finished finished"} 2025-03-14T07:20:43.016724+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741936843016,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"} 2025-03-14T07:20:43.016729+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741936843016,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"} 2025-03-14T07:23:06.017134+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741936986016,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:32:06.017105+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741937526016,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:35:06.017477+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741937706017,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:38:06.021108+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741937886020,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:40:06.021094+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741938006020,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:43:06.021125+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741938186020,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:44:06.021114+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741938246020,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:47:06.021079+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741938426020,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:50:06.021088+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741938606020,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:50:45.457513+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741938645457,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T07:50:45.459040+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741938645458,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T07:57:06.021087+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741939026020,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T07:58:06.021075+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741939086020,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:00:06.021166+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741939206021,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:02:06.021153+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741939326020,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:08:06.021101+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741939686020,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:09:06.021100+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741939746020,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:10:06.021081+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741939806020,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:15:06.025097+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741940106024,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:15:50.320516+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741940150320,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T08:15:50.322075+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741940150321,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T08:18:06.025089+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741940286024,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:22:06.025118+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741940526024,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:27:06.025091+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741940826024,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:30:06.025092+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741941006024,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:31:06.025061+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741941066024,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:35:06.025203+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741941306025,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:36:06.025120+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741941366025,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:37:06.025082+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741941426024,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:46:06.025091+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741941966024,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:47:06.025098+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741942026024,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:48:06.025093+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741942086024,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:50:06.025091+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741942206024,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:56:06.029098+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741942566028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T08:59:06.029091+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741942746028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:06:00.291839+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741943160291,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T09:06:00.293323+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741943160293,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T09:09:06.029134+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741943346028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:11:01.527114+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741943461527,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T09:11:01.528778+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741943461528,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T09:14:06.029054+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741943646028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:16:02.436933+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741943762436,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T09:16:02.438536+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741943762438,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T09:19:06.029092+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741943946028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:21:06.029080+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741944066028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:26:06.029089+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741944366028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:31:06.029092+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741944666029,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:33:06.029087+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741944786028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:34:00.460284+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741944840460,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","id":"500EE00001TsV5kYAF","success":true,"errors":[],"msg":"Attempted incident Upsert for c4404702-786a-4147-bb53-d8e51e848b2e"} 2025-03-14T09:34:06.029076+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741944846028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:34:53.940832+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741944893940,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:34:53.940927+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741944893940,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c4404702-786a-4147-bb53-d8e51e848b2e' to Kafka topic 'incident'"} 2025-03-14T09:34:53.940973+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741944893940,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:34:53.941126+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741944893941,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"icc-73018038\"},\"subject\":\"Requesting PCSKDeveloper Access to provide Evidence for SOC Audit\",\"description\":\"Requesting PCSKDeveloper Access to provide Evidence for vault access for SOC Audit for RCG TPM in Prod Environment. This ICC is not for any actual incident.\",\"detectedTime\":\"2025-03-14T09:33:56.039Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"\",\"originReference\":\"NA\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T09:33:56.039Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"modifiedAt\":\"2025-03-14T09:33:56.039Z\",\"createdBy\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"modifiedBy\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"id\":\"8ec7951c-0aa0-4683-85f2-7992bbaa6c5c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"73018038\",\"caseRecordId\":\"500EE00001TsV5kYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/A7nNA5bJjvgC\",\"engagedAt\":\"2025-03-14T09:34:48.197Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:34:03.509Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T09:34:48.688Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"icc-73018038\"},\"subject\":\"Requesting PCSKDeveloper Access to provide Evidence for SOC Audit\",\"description\":\"Requesting PCSKDeveloper Access to provide Evidence for vault access for SOC Audit for RCG TPM in Prod Environment. This ICC is not for any actual incident.\",\"detectedTime\":\"2025-03-14T09:33:56.039Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"\",\"originReference\":\"NA\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T09:33:56.039Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"modifiedAt\":\"2025-03-14T09:33:56.039Z\",\"createdBy\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"modifiedBy\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"id\":\"8ec7951c-0aa0-4683-85f2-7992bbaa6c5c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"email\":\"gulshankumar.arora@salesforce.com\",\"active\":true,\"name\":\"Gulshankumar Shrawankumar Arora\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-30T18:30:02.309Z\",\"modifiedAt\":\"2022-08-30T18:30:02.309Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability 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{"level":50,"time":1741944893989,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"} 2025-03-14T09:34:53.989527+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741944893989,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:34:53.989527+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741944893989,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T09:36:06.405423+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741944966405,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T09:36:06.406932+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741944966406,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T09:41:06.033096+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945266032,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:45:06.029090+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945506028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:48:35.841169+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945715841,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T09:48:35.841275+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741945715841,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-created' for consumer group='icc-gus-export'"} 2025-03-14T09:48:35.841442+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945715841,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:48:35.841443+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945715841,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-created finished"} 2025-03-14T09:48:38.458263+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945718458,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T09:48:38.458356+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741945718458,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-created' for consumer group='icc-gus-export'"} 2025-03-14T09:48:38.458523+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945718458,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:48:38.458524+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945718458,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-created finished"} 2025-03-14T09:48:46.024672+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945726024,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T09:48:46.024999+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741945726024,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka 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2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T09:48:46.172869+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945726172,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","id":"aCqEE000000C0KP0A0","success":true,"errors":[],"msg":"Successfully upserted Incident to CI for Gus record with configuration item : a7JEE00000FJ7TV2A1"} 2025-03-14T09:48:46.172950+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945726172,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"sendInsertResponsesEvent {\"createdAt\":\"2025-03-14T09:48:46.172Z\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0KP0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000FJ7TV2A1\"}]} for icc-incident-to-cis-response"} 2025-03-14T09:48:46.173071+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945726173,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:48:46.173158+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945726173,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key '2760aadb-509b-4e16-84a6-47b56e893681' to Kafka topic 'incident'"} 2025-03-14T09:48:46.173242+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945726173,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:48:46.173245+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945726173,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":true} 2025-03-14T09:48:46.173325+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945726173,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"} 2025-03-14T09:48:46.221178+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945726221,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T09:48:46.221283+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741945726221,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-gus-export'"} 2025-03-14T09:48:46.221418+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945726221,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:48:46.221418+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945726221,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-response finished"} 2025-03-14T09:48:46.241996+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945726241,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T09:48:46.242154+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741945726242,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-gus-export'"} 2025-03-14T09:48:46.242255+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945726242,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:48:46.242255+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945726242,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success finished"} 2025-03-14T09:48:51.009138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945731009,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:48:51.009256+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945731009,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key '2760aadb-509b-4e16-84a6-47b56e893681' to Kafka topic 'incident'"} 2025-03-14T09:48:51.009338+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945731009,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:48:51.009504+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945731009,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell: 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4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:40.442Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T09:48:45.883Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell: usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for 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Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:40.442Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T09:48:45.702Z\"]},\"requestId\":\"26502bac-2f70-f564-6086-0e2f46bf252a\",\"client\":\"quantumks2s\"} done"} 2025-03-14T09:48:51.009541+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945731009,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"} 2025-03-14T09:48:51.057169+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945731057,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T09:48:51.057270+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741945731057,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"} 2025-03-14T09:48:51.057363+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945731057,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:48:51.057363+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945731057,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T09:49:06.529397+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945746529,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T09:49:06.529702+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741945746529,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"} 2025-03-14T09:49:06.529703+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945746529,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:49:06.529703+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945746529,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"} 2025-03-14T09:49:06.625316+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945746625,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T09:49:06.625483+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741945746625,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"} 2025-03-14T09:49:06.625617+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945746625,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:49:06.625618+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945746625,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"} 2025-03-14T09:50:39.169246+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945839169,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T09:50:39.169766+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741945839169,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-gus-export'"} 2025-03-14T09:50:39.169926+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945839169,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:50:39.198621+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945839198,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T09:50:39.198786+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741945839198,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"} 2025-03-14T09:50:39.198913+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945839198,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:50:39.198916+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945839198,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"} 2025-03-14T09:52:06.029070+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945926028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:53:06.029080+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741945986028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:56:05.518015+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946165517,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T09:56:05.518429+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741946165518,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-gus-export'"} 2025-03-14T09:56:05.518609+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946165518,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:56:05.565650+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946165565,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T09:56:05.565819+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741946165565,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"} 2025-03-14T09:56:05.565961+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946165565,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T09:56:05.565962+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946165565,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"} 2025-03-14T10:02:06.029087+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946526028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:03:50.516902+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946630516,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T10:03:50.518461+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946630518,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T10:04:06.029076+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946646028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:08:06.029124+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946886029,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:08:42.108452+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946922108,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:08:42.108676+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741946922108,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"} 2025-03-14T10:08:42.110419+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946922108,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:08:42.156526+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741946922156,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001TsaobYAB and Update 1, Metric Number: aC9EE000000CGVd0AO"} 2025-03-14T10:08:42.156528+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946922156,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 2760aadb-509b-4e16-84a6-47b56e893681 - caseId: 500EE00001TsaobYAB - TCE Update Number: 1"} 2025-03-14T10:08:42.156614+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946922156,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"} 2025-03-14T10:09:30.112788+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970112,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: df21ce84-01b4-4446-88ae-963a3a99bc3a"} 2025-03-14T10:09:30.112996+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741946970112,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"} 2025-03-14T10:09:30.113166+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970113,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:09:30.113257+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970113,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T10:09:29.829Z\",\"user\":{\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"email\":\"aniketkumar@salesforce.com\",\"active\":true,\"name\":\"Aniket Kumar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T15:39:05.621Z\",\"modifiedAt\":\"2023-04-20T15:39:05.621Z\"},\"incident\":{\"id\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"slackChannel\":{\"id\":\"C08HR8YSXT6\",\"name\":\"icc-72993953\"},\"subject\":\"Some topics in noncore splunk are experiencing lag\",\"description\":\"\",\"detectedTime\":\"2025-03-13T17:04:02.607Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-13T17:04:02.607Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qim-vucq-dgg\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-13T17:04:02.607Z\",\"modifiedAt\":\"2025-03-13T17:04:02.607Z\",\"createdBy\":{\"id\":\"fccb0cc2-352b-4d51-8f84-97b8aa35a1b1\",\"email\":\"daniel.wong@salesforce.com\",\"active\":true,\"name\":\"Daniel Wong\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004aTmBIAU\",\"slackUserId\":\"WHY2W0N73\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-03-13T19:50:11.255Z\",\"modifiedAt\":\"2024-03-13T19:50:11.255Z\"},\"modifiedBy\":{\"id\":\"fccb0cc2-352b-4d51-8f84-97b8aa35a1b1\",\"email\":\"daniel.wong@salesforce.com\",\"active\":true,\"name\":\"Daniel Wong\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004aTmBIAU\",\"slackUserId\":\"WHY2W0N73\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-03-13T19:50:11.255Z\",\"modifiedAt\":\"2024-03-13T19:50:11.255Z\"},\"id\":\"5f0e5223-d1c6-4899-a575-6a2c56cb849e\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"fccb0cc2-352b-4d51-8f84-97b8aa35a1b1\",\"email\":\"daniel.wong@salesforce.com\",\"active\":true,\"name\":\"Daniel Wong\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004aTmBIAU\",\"slackUserId\":\"WHY2W0N73\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-03-13T19:50:11.255Z\",\"modifiedAt\":\"2024-03-13T19:50:11.255Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-13T17:04:02.607Z\",\"scrumTeamId\":\"a00B0000000waNfIAI\",\"team\":\"Log Analytics Scrum Team\",\"caseNumber\":\"72993953\",\"caseRecordId\":\"500EE00001TqlT8YAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/lCveAik4cPBH\",\"engagedAt\":\"2025-03-13T17:04:36.271Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T00:28:59.619Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"e6e48a95-7c3d-7c5e-fc68-958ff1269a8e\",\"client\":\"icc-slack-app\"}"} 2025-03-14T10:09:30.113267+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970113,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n \"ids\": []\n}"} 2025-03-14T10:09:30.113292+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970113,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"} 2025-03-14T10:09:30.113419+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970113,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"} 2025-03-14T10:09:30.113493+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970113,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: df21ce84-01b4-4446-88ae-963a3a99bc3a"} 2025-03-14T10:09:30.113734+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741946970113,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"} 2025-03-14T10:09:30.113862+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970113,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:09:30.113913+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970113,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T10:09:29.850Z\",\"user\":{\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"email\":\"aniketkumar@salesforce.com\",\"active\":true,\"name\":\"Aniket Kumar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T15:39:05.621Z\",\"modifiedAt\":\"2023-04-20T15:39:05.621Z\"},\"incident\":{\"id\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"slackChannel\":{\"id\":\"C08HR8YSXT6\",\"name\":\"icc-72993953\"},\"subject\":\"Some topics in noncore splunk are experiencing lag\",\"description\":\"\",\"detectedTime\":\"2025-03-13T17:04:02.607Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-13T17:04:02.607Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qim-vucq-dgg\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-13T17:04:02.607Z\",\"modifiedAt\":\"2025-03-13T17:04:02.607Z\",\"createdBy\":{\"id\":\"fccb0cc2-352b-4d51-8f84-97b8aa35a1b1\",\"email\":\"daniel.wong@salesforce.com\",\"active\":true,\"name\":\"Daniel Wong\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004aTmBIAU\",\"slackUserId\":\"WHY2W0N73\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-03-13T19:50:11.255Z\",\"modifiedAt\":\"2024-03-13T19:50:11.255Z\"},\"modifiedBy\":{\"id\":\"fccb0cc2-352b-4d51-8f84-97b8aa35a1b1\",\"email\":\"daniel.wong@salesforce.com\",\"active\":true,\"name\":\"Daniel Wong\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004aTmBIAU\",\"slackUserId\":\"WHY2W0N73\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-03-13T19:50:11.255Z\",\"modifiedAt\":\"2024-03-13T19:50:11.255Z\"},\"id\":\"5f0e5223-d1c6-4899-a575-6a2c56cb849e\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"fccb0cc2-352b-4d51-8f84-97b8aa35a1b1\",\"email\":\"daniel.wong@salesforce.com\",\"active\":true,\"name\":\"Daniel Wong\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004aTmBIAU\",\"slackUserId\":\"WHY2W0N73\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-03-13T19:50:11.255Z\",\"modifiedAt\":\"2024-03-13T19:50:11.255Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-13T17:04:02.607Z\",\"scrumTeamId\":\"a00B0000000waNfIAI\",\"team\":\"Log Analytics Scrum Team\",\"caseNumber\":\"72993953\",\"caseRecordId\":\"500EE00001TqlT8YAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/lCveAik4cPBH\",\"engagedAt\":\"2025-03-13T17:04:36.271Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T00:28:59.619Z\"},\"eventObj\":[],\"requestId\":\"e6e48a95-7c3d-7c5e-fc68-958ff1269a8e\",\"client\":\"icc-slack-app\"}"} 2025-03-14T10:09:30.113956+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970113,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"} 2025-03-14T10:09:30.113980+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970113,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"email\":\"aniketkumar@salesforce.com\",\"active\":true,\"name\":\"Aniket Kumar\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T15:39:05.621Z\",\"modifiedAt\":\"2023-04-20T15:39:05.621Z\"}"} 2025-03-14T10:09:30.114079+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970114,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:09:30.114150+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970114,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'df21ce84-01b4-4446-88ae-963a3a99bc3a' to Kafka topic 'incident'"} 2025-03-14T10:09:30.114207+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970114,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:09:30.114259+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970114,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"} 2025-03-14T10:09:30.114345+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970114,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: df21ce84-01b4-4446-88ae-963a3a99bc3a"} 2025-03-14T10:09:30.114511+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741946970114,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-gus-export'"} 2025-03-14T10:09:30.114593+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970114,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:09:30.114648+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970114,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"slackChannel\":{\"id\":\"C08HR8YSXT6\",\"name\":\"icc-72993953\"},\"subject\":\"Some topics in noncore splunk are experiencing lag\",\"description\":\"\",\"detectedTime\":\"2025-03-13T17:04:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C01M4H11M6V/p1741879369182939\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-13T20:00:00.000Z\",\"impactEndTime\":\"2025-03-14T09:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qim-vucq-dgg\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-13T17:04:02.607Z\",\"scrumTeamId\":\"a00B0000000waNfIAI\",\"team\":\"Log Analytics Scrum Team\",\"caseNumber\":\"72993953\",\"caseRecordId\":\"500EE00001TqlT8YAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/lCveAik4cPBH\",\"engagedAt\":\"2025-03-13T17:04:36.271Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T00:28:59.619Z\"} - {\"createdAt\":\"2025-03-14T10:09:29.877Z\",\"user\":{\"id\":\"b54245b9-80a3-486c-b35e-4504ea26000c\",\"gusUserId\":\"005B0000006LxAxIAK\",\"slackUserId\":\"W015TA45Y79\",\"name\":\"Aniket Kumar\",\"email\":\"aniketkumar@salesforce.com\"},\"incident\":{\"id\":\"df21ce84-01b4-4446-88ae-963a3a99bc3a\",\"slackChannel\":{\"id\":\"C08HR8YSXT6\",\"name\":\"icc-72993953\"},\"subject\":\"Some topics in noncore splunk are experiencing lag\",\"description\":\"\",\"detectedTime\":\"2025-03-13T17:04:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C01M4H11M6V/p1741879369182939\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-13T20:00:00.000Z\",\"impactEndTime\":\"2025-03-14T09:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qim-vucq-dgg\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Other\",\"createdAt\":\"2025-03-13T17:04:02.607Z\",\"scrumTeamId\":\"a00B0000000waNfIAI\",\"team\":\"Log Analytics Scrum Team\",\"caseNumber\":\"72993953\",\"caseRecordId\":\"500EE00001TqlT8YAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/lCveAik4cPBH\",\"engagedAt\":\"2025-03-13T17:04:36.271Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T00:28:59.619Z\"},\"changes\":{\"detectedTime\":[\"2025-03-13T17:04:02.607Z\",\"2025-03-13T17:04:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"Alert\",\"Customer - Internal\"],\"originReference\":[\"\",\"https://salesforce-internal.slack.com/archives/C01M4H11M6V/p1741879369182939\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"ServiceDegradation\"]},\"impactStartTime\":[\"2025-03-13T17:04:02.607Z\",\"2025-03-13T20:00:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T09:00:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Other\"]},\"requestId\":\"e6e48a95-7c3d-7c5e-fc68-958ff1269a8e\",\"client\":\"icc-slack-app\"}"} 2025-03-14T10:09:30.114806+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970114,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","Status":"Resolved","SM_Icc_External_Id__c":"df21ce84-01b4-4446-88ae-963a3a99bc3a","Subject":"Some topics in noncore splunk are experiencing lag","Description":"","Priority":"Sev4","Origin":"Customer - Internal","SM_Origin_Details__c":"https://salesforce-internal.slack.com/archives/C01M4H11M6V/p1741879369182939","SM_Customer_Impact__c":"Service Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HR8YSXT6","SM_Bridge_Start_Time__c":"2025-03-13T17:04:36.271Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-13T20:00:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-14T09:00:00.000Z","Bridge_URL__c":"https://meet.google.com/qim-vucq-dgg","SM_Category__c":"Application","SM_RootCausePicklist__c":"Other","Incident_Detected_Time__c":"2025-03-13T17:04:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/lCveAik4cPBH","Scrum_Team__c":"a00B0000000waNfIAI","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for df21ce84-01b4-4446-88ae-963a3a99bc3a"} 2025-03-14T10:09:30.164685+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970164,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: df21ce84-01b4-4446-88ae-963a3a99bc3a"} 2025-03-14T10:09:30.164924+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741946970164,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"} 2025-03-14T10:09:30.165014+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970164,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:09:30.165015+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946970164,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"} 2025-03-14T10:09:32.729379+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741946972729,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for df21ce84-01b4-4446-88ae-963a3a99bc3a"} 2025-03-14T10:10:06.029058+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947006028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:10:45.172078+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045171,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:10:45.172288+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947045172,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"} 2025-03-14T10:10:45.172440+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045172,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:10:45.172524+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045172,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T10:10:44.927Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell: usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vlkcvo-irk6q-6whz4i-bg4v2b-1741947044219\",\"client\":\"icc-ui\"}"} 2025-03-14T10:10:45.172528+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045172,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n \"ids\": []\n}"} 2025-03-14T10:10:45.172528+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045172,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"} 2025-03-14T10:10:45.172636+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045172,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"} 2025-03-14T10:10:45.172721+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045172,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:10:45.172976+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947045172,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"} 2025-03-14T10:10:45.173059+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045173,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:10:45.173133+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045173,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T10:10:44.950Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell: usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:04.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:48:31.755Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"eventObj\":[],\"requestId\":\"vlkcvo-irk6q-6whz4i-bg4v2b-1741947044219\",\"client\":\"icc-ui\"}"} 2025-03-14T10:10:45.173136+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045173,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"} 2025-03-14T10:10:45.173160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045173,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"}"} 2025-03-14T10:10:45.173235+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045173,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:10:45.173300+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045173,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key '2760aadb-509b-4e16-84a6-47b56e893681' to Kafka topic 'incident'"} 2025-03-14T10:10:45.173346+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045173,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:10:45.173389+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045173,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"} 2025-03-14T10:10:45.221100+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045221,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:10:45.221209+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947045221,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"} 2025-03-14T10:10:45.221328+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045221,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:10:45.221347+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045221,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"} 2025-03-14T10:10:45.242971+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045242,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:10:45.243186+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947045243,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-gus-export'"} 2025-03-14T10:10:45.243308+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045243,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:10:45.243364+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045243,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received Incident to CIs event from ICC for incident 500EE00001TsaobYAB: [{\"configurationItemId\":\"a7JEE00000FJ7TV2A1\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TsaobYAB\"}]"} 2025-03-14T10:10:45.243921+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045243,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:10:45.244094+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947045244,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-update-response' for consumer group='icc-gus-export'"} 2025-03-14T10:10:45.244192+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045244,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:10:45.244193+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045244,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-update-response finished"} 2025-03-14T10:10:45.244231+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045244,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:10:45.244403+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947045244,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-release-request' for consumer group='icc-gus-export'"} 2025-03-14T10:10:45.244956+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045244,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:10:45.245271+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045245,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:10:45.245410+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947045245,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-gus-export'"} 2025-03-14T10:10:45.245493+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045245,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:10:45.245528+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045245,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell: usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"} - {\"createdAt\":\"2025-03-14T10:10:44.980Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell: usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T09:39:04.000Z\",\"2025-03-14T09:39:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"impactStartTime\":[\"2025-03-14T09:48:31.755Z\",\"2025-03-14T09:25:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T09:42:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"DB Tier\"]},\"requestId\":\"vlkcvo-irk6q-6whz4i-bg4v2b-1741947044219\",\"client\":\"icc-ui\"}"} 2025-03-14T10:10:45.245645+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045245,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","Status":"Resolved","SM_Icc_External_Id__c":"2760aadb-509b-4e16-84a6-47b56e893681","Subject":"COREAPP_SERVICE_DISRUPTION Alert for Falcon 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Falcon","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:10:45.291061+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045290,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received GUS Incident to CIs for incident 500EE00001TsaobYAB: [{\"configurationItemId\":\"a7JEE00000FJ7TV2A1\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TsaobYAB\"}]"} 2025-03-14T10:10:45.291063+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045290,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","Activate_Lock__c":false,"Configuration_Item__c":"a7JEE00000FJ7TV2A1","Id":"aCqEE000000C0KP0A0","msg":"[buildGusIncidentToCIFromEvent] Building Gus Incident to CI from ICC event"} 2025-03-14T10:10:45.309170+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045309,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:10:45.309253+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947045309,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-gus-export'"} 2025-03-14T10:10:45.309375+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045309,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:10:45.309396+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947045309,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-generic-data finished"} 2025-03-14T10:10:47.627717+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947047627,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:10:50.661542+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947050661,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:10:50.661639+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947050661,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key '2760aadb-509b-4e16-84a6-47b56e893681' to Kafka topic 'incident'"} 2025-03-14T10:10:50.661693+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947050661,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:10:50.661765+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947050661,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell: usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"} - {\"createdAt\":\"2025-03-14T10:10:44.980Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell: usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:48:52.010Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T09:39:04.000Z\",\"2025-03-14T09:39:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"impactStartTime\":[\"2025-03-14T09:48:31.755Z\",\"2025-03-14T09:25:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T09:42:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"DB Tier\"]},\"requestId\":\"vlkcvo-irk6q-6whz4i-bg4v2b-1741947044219\",\"client\":\"icc-ui\"} done"} 2025-03-14T10:10:50.661829+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947050661,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-resolved finished"} 2025-03-14T10:10:50.709161+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947050709,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:10:50.709234+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947050709,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"} 2025-03-14T10:10:50.709369+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947050709,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:10:50.709370+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947050709,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T10:20:06.029087+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947606028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:20:45.596042+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947645595,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:20:45.596292+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947645596,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"} 2025-03-14T10:20:45.596419+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947645596,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:20:46.273262+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947646273,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:20:46.273823+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947646273,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"} 2025-03-14T10:20:46.273828+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947646273,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:20:46.273829+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947646273,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"} 2025-03-14T10:20:52.697046+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947652696,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:20:52.698153+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947652697,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"} 2025-03-14T10:20:52.698154+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947652697,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:20:52.698158+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947652697,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T10:20:52.686Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell: usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:10:50.661Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"9vxs5-ev9p1h-gz8lgn-ytqzv-1741947652472\",\"client\":\"icc-ui\"}"} 2025-03-14T10:20:52.698160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947652697,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n \"ids\": []\n}"} 2025-03-14T10:20:52.698160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947652697,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"} 2025-03-14T10:20:52.698161+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947652697,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"} 2025-03-14T10:20:52.716605+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947652716,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:20:52.716862+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947652716,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"} 2025-03-14T10:20:52.716997+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947652716,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:20:52.717057+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947652716,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T10:20:52.708Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell: usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:10:50.661Z\"},\"eventObj\":[],\"requestId\":\"9vxs5-ev9p1h-gz8lgn-ytqzv-1741947652472\",\"client\":\"icc-ui\"}"} 2025-03-14T10:20:52.717061+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947652717,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"} 2025-03-14T10:20:52.717107+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947652717,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"}"} 2025-03-14T10:20:52.717198+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947652717,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:20:52.717264+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947652717,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key '2760aadb-509b-4e16-84a6-47b56e893681' to Kafka topic 'incident'"} 2025-03-14T10:20:52.717291+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947652717,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:20:52.717364+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947652717,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"} 2025-03-14T10:20:52.768684+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947652768,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:20:52.768779+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947652768,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"} 2025-03-14T10:20:52.768872+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947652768,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:20:52.768873+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947652768,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"} 2025-03-14T10:20:53.793221+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947653793,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","id":"aCqEE000000C0KP0A0","success":true,"errors":[],"msg":"Successfully upserted Incident to CI for Gus record with configuration item : a7JEE00000FJ7TV2A1"} 2025-03-14T10:20:53.793279+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947653793,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"sendInsertResponsesEvent {\"createdAt\":\"2025-03-14T10:20:53.793Z\",\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0KP0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000FJ7TV2A1\"}]} for icc-incident-to-cis-response"} 2025-03-14T10:20:53.793408+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947653793,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:20:53.793496+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947653793,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key '2760aadb-509b-4e16-84a6-47b56e893681' to Kafka topic 'incident'"} 2025-03-14T10:20:53.793521+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947653793,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:20:53.793523+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947653793,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":true} 2025-03-14T10:20:53.793581+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947653793,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"} 2025-03-14T10:20:53.841350+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947653841,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:20:53.841679+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947653841,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-gus-export'"} 2025-03-14T10:20:53.841681+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947653841,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:20:53.841682+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947653841,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-response finished"} 2025-03-14T10:20:53.863510+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947653863,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:20:53.863639+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947653863,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-gus-export'"} 2025-03-14T10:20:53.863787+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947653863,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:20:53.863787+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947653863,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success finished"} 2025-03-14T10:20:57.530305+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947657530,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:21:06.029071+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947666028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:23:39.721255+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819721,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:23:39.721553+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947819721,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"} 2025-03-14T10:23:39.721706+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819721,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:23:39.721756+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819721,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T10:23:39.650Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell: usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:21:00.567Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"w1bz9t-j4o8ho-dwhivk-l25ttv-1741947818994\",\"client\":\"icc-ui\"}"} 2025-03-14T10:23:39.721806+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819721,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n \"ids\": []\n}"} 2025-03-14T10:23:39.721806+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819721,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"} 2025-03-14T10:23:39.721916+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819721,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"} 2025-03-14T10:23:39.722011+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819721,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:23:39.722257+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947819722,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"} 2025-03-14T10:23:39.722359+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819722,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:23:39.722440+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819722,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T10:23:39.672Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell: usa254s\",\"description\":\"This is an Availability Alert for Core Application\\n\\nCase created using .case by @Pavithra Kuppusami in #cp-sre-alerts for usa254s\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:21:00.567Z\"},\"eventObj\":[],\"requestId\":\"w1bz9t-j4o8ho-dwhivk-l25ttv-1741947818994\",\"client\":\"icc-ui\"}"} 2025-03-14T10:23:39.722443+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819722,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"} 2025-03-14T10:23:39.722446+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819722,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"}"} 2025-03-14T10:23:39.722528+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819722,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:23:39.722587+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819722,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key '2760aadb-509b-4e16-84a6-47b56e893681' to Kafka topic 'incident'"} 2025-03-14T10:23:39.722636+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819722,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:23:39.722661+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819722,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"} 2025-03-14T10:23:39.773230+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819773,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:23:39.773311+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947819773,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"} 2025-03-14T10:23:39.773439+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819773,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:23:39.773442+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819773,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"} 2025-03-14T10:23:39.869502+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819869,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:23:39.869795+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947819869,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"} 2025-03-14T10:23:39.869892+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819869,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:23:39.869971+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819869,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T10:23:39.860Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell: usa254s\",\"description\":\"Core-Service disruption on usa254s instance\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:21:00.567Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"w1bz9t-j4o8ho-dwhivk-l25ttv-1741947818994\",\"client\":\"icc-ui\"}"} 2025-03-14T10:23:39.869972+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819869,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n \"ids\": []\n}"} 2025-03-14T10:23:39.869973+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819869,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"} 2025-03-14T10:23:39.870062+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819870,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"} 2025-03-14T10:23:39.890001+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819889,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:23:39.890251+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947819890,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"} 2025-03-14T10:23:39.890410+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819890,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:23:39.890516+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819890,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T10:23:39.880Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell: usa254s\",\"description\":\"Core-Service disruption on usa254s instance\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"modifiedAt\":\"2025-03-14T09:48:31.755Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"33ea1571-0457-4467-b8e8-84e13e0f362a\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:21:00.567Z\"},\"eventObj\":[],\"requestId\":\"w1bz9t-j4o8ho-dwhivk-l25ttv-1741947818994\",\"client\":\"icc-ui\"}"} 2025-03-14T10:23:39.890518+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819890,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"} 2025-03-14T10:23:39.890546+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819890,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"}"} 2025-03-14T10:23:39.890639+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819890,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:23:39.890715+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819890,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key '2760aadb-509b-4e16-84a6-47b56e893681' to Kafka topic 'incident'"} 2025-03-14T10:23:39.890744+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819890,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:23:39.890801+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819890,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"} 2025-03-14T10:23:39.892675+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819892,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:23:39.892989+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947819892,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-gus-export'"} 2025-03-14T10:23:39.893073+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819893,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:23:39.893166+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819893,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell: usa254s\",\"description\":\"Core-Service disruption on usa254s instance\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000VuynYAC\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"SDB upgrade pipeline failure\",\"customerExperience\":\"Service disruption, login failure.\",\"immediateResolution\":\"Impact self-resolved\",\"aarQuestions\":\"1. Why did the primary DB server not come up during the fail-over?\\n2. RCA on the upgrade failure.\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"cdre-rr-fawkes-test\",\"closedBy\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"createdBy\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"modifiedBy\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T10:23:39.608Z\",\"modifiedAt\":\"2025-03-14T10:23:39.608Z\",\"id\":\"a222caad-d104-49a7-9687-6f2d3dd284ab\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:21:00.567Z\"} - {\"createdAt\":\"2025-03-14T10:23:39.680Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell: usa254s\",\"description\":\"Core-Service disruption on usa254s instance\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000VuynYAC\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"SDB upgrade pipeline failure\",\"customerExperience\":\"Service disruption, login failure.\",\"immediateResolution\":\"Impact self-resolved\",\"aarQuestions\":\"1. Why did the primary DB server not come up during the fail-over?\\n2. 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Why did the primary DB server not come up during the fail-over?\n2. RCA on the upgrade failure.","Resolution_Reason__c":null,"SM_Detected_By_Service_Owner__c":false,"Incident_Detected_Time__c":"2025-03-14T09:39:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/vdzbACDESAQU","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core Live on Falcon","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:23:39.941053+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819940,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:23:39.941100+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947819941,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"} 2025-03-14T10:23:39.941227+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819941,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:23:39.941228+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947819941,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"} 2025-03-14T10:23:42.874525+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947822874,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:23:51.810519+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947831810,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:23:51.810623+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947831810,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key '2760aadb-509b-4e16-84a6-47b56e893681' to Kafka topic 'incident'"} 2025-03-14T10:23:51.810702+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947831810,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:23:51.952118+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947831951,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"} 2025-03-14T10:23:51.952121+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947831952,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"} 2025-03-14T10:23:51.961893+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947831961,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:23:51.962005+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947831961,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='icc-gus-export'"} 2025-03-14T10:23:51.962138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947831962,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:23:51.962138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947831962,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-prb-number-updated finished"} 2025-03-14T10:23:53.076125+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947833076,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"} 2025-03-14T10:23:53.076129+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947833076,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"} 2025-03-14T10:23:56.962565+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947836962,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"} 2025-03-14T10:23:56.962569+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947836962,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"} 2025-03-14T10:23:56.962698+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947836962,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"ICC was unable to unlock the locks for incident: 2760aadb-509b-4e16-84a6-47b56e893681, "} 2025-03-14T10:23:56.962819+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947836962,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:23:56.962889+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947836962,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key '2760aadb-509b-4e16-84a6-47b56e893681' to Kafka topic 'incident'"} 2025-03-14T10:23:56.962915+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947836962,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:23:56.963053+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947836962,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell: usa254s\",\"description\":\"Core-Service disruption on usa254s instance\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000VuynYAC\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"SDB upgrade pipeline failure\",\"customerExperience\":\"Service disruption, login failure.\",\"immediateResolution\":\"Impact self-resolved\",\"aarQuestions\":\"1. Why did the primary DB server not come up during the fail-over?\\n2. RCA on the upgrade failure.\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"cdre-rr-fawkes-test\",\"closedBy\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"createdBy\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"modifiedBy\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T10:23:39.608Z\",\"modifiedAt\":\"2025-03-14T10:23:39.608Z\",\"id\":\"a222caad-d104-49a7-9687-6f2d3dd284ab\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:21:00.567Z\"} - {\"createdAt\":\"2025-03-14T10:23:39.680Z\",\"user\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"name\":\"Pavithra Kuppusami\",\"email\":\"pavithra.kuppusami@salesforce.com\"},\"incident\":{\"id\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"slackChannel\":{\"id\":\"C08HPHBM9MK\",\"name\":\"icc-73018377\"},\"subject\":\"COREAPP_SERVICE_DISRUPTION Alert for Falcon Instance: None, Functional Domain: None, Cell: usa254s\",\"description\":\"Core-Service disruption on usa254s instance\",\"detectedTime\":\"2025-03-14T09:39:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0VYK8J0E2BLG8\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T09:25:00.000Z\",\"impactEndTime\":\"2025-03-14T09:42:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fkt-srxv-jbq\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-347-754-4172, pin: 416066747; \\nFind numbers in more regions on https://tel.meet/fkt-srxv-jbq?pin=4086129936942, pin: 4086129936942\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"DB Tier\",\"createdAt\":\"2025-03-14T09:48:31.755Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000VuynYAC\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"SDB upgrade pipeline failure\",\"customerExperience\":\"Service disruption, login failure.\",\"immediateResolution\":\"Impact self-resolved\",\"aarQuestions\":\"1. Why did the primary DB server not come up during the fail-over?\\n2. RCA on the upgrade failure.\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"cdre-rr-fawkes-test\",\"closedBy\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"incidentId\":\"2760aadb-509b-4e16-84a6-47b56e893681\",\"createdBy\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"modifiedBy\":{\"id\":\"5aed21f9-3f31-4016-a7f0-600fa6ebea8d\",\"email\":\"pavithra.kuppusami@salesforce.com\",\"active\":true,\"name\":\"Pavithra Kuppusami\",\"firstName\":\"Pavithra\",\"lastName\":\"Kuppusami\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006phyJIAQ\",\"slackUserId\":\"U01G5MUL669\",\"createdBy\":\"pavithra.kuppusami@salesforce.com\",\"modifiedBy\":\"pavithra.kuppusami@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:19.245Z\",\"modifiedAt\":\"2022-04-28T15:47:19.245Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T10:23:39.608Z\",\"modifiedAt\":\"2025-03-14T10:23:39.608Z\",\"id\":\"a222caad-d104-49a7-9687-6f2d3dd284ab\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73018377\",\"caseRecordId\":\"500EE00001TsaobYAB\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/vdzbACDESAQU\",\"engagedAt\":\"2025-03-14T09:48:45.702Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T10:21:00.567Z\"},\"requestId\":\"w1bz9t-j4o8ho-dwhivk-l25ttv-1741947818994\",\"client\":\"icc-ui\"} done"} 2025-03-14T10:23:56.963057+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947836963,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-closed finished"} 2025-03-14T10:23:57.013117+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947837013,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"Received kafka message with key: 2760aadb-509b-4e16-84a6-47b56e893681"} 2025-03-14T10:23:57.013135+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741947837013,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-gus-export'"} 2025-03-14T10:23:57.013266+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947837013,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:23:57.013267+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947837013,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-response finished"} 2025-03-14T10:24:06.029079+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947846028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:25:06.029082+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741947906028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:27:06.029134+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741948026029,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:28:52.351800+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741948132351,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T10:28:52.353290+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741948132353,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T10:29:06.029058+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741948146028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:35:06.029108+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741948506028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:36:06.033103+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741948566033,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:37:06.029103+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741948626028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:43:55.607099+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741949035606,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T10:43:55.608577+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741949035608,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T10:45:06.029105+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741949106029,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:47:06.029079+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741949226028,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:50:06.033089+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741949406032,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:52:06.033097+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741949526032,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:53:57.417490+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741949637417,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T10:53:57.419062+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741949637418,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T10:56:06.033145+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741949766033,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:57:06.033070+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741949826032,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T10:58:58.529677+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741949938529,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T10:58:58.531235+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741949938531,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T11:12:06.033076+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741950726032,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T11:16:06.033064+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741950966032,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T11:18:06.033090+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741951086032,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T11:22:06.033157+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741951326033,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T11:23:06.033074+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741951386032,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T11:24:03.499307+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741951443499,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T11:24:03.500908+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741951443500,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Redis client ready"} 2025-03-14T11:27:06.033054+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741951626032,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T11:29:06.033086+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741951746032,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T11:36:06.033074+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741952166032,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T11:37:06.033078+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741952226032,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T11:43:06.033093+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741952586032,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T11:45:06.037077+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741952706036,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T11:47:06.037089+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741952826036,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T11:48:06.033080+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741952886032,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T11:49:06.033070+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741952946032,"pid":30,"hostname":"dyno-62ed37c8-2887-49c6-8494-e832921da653","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T11:52:28.642343+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] 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2025-03-14T12:40:28.645141+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741956028645,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T12:44:28.645140+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741956268645,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T12:46:28.645139+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741956388645,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T12:48:28.645196+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] 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2025-03-14T13:07:28.649126+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741957648649,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T13:11:44.606292+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741957904606,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T13:11:44.607872+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741957904607,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Redis client ready"} 2025-03-14T13:12:28.649127+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741957948649,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent 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2025-03-14T13:31:48.266997+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741959108266,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Redis client ready"} 2025-03-14T13:32:28.649144+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741959148649,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T13:37:28.649138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741959448649,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T13:43:28.649182+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] 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2025-03-14T17:19:28.661143+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741972768661,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T17:22:34.586463+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741972954586,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T17:22:34.588046+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741972954587,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Redis client ready"} 2025-03-14T17:24:28.661138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741973068661,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T17:27:28.661132+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741973248661,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T17:29:28.661159+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741973368661,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T17:31:28.661160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741973488661,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T17:32:28.661151+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741973548661,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T17:37:28.661138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741973848661,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T17:37:37.451157+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741973857451,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T17:37:37.452721+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] 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{"level":30,"time":1741974826199,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: 4b09a59a-cd68-4abd-825b-386169189b3f"} 2025-03-14T17:53:46.199969+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741974826199,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"} 2025-03-14T17:53:46.200229+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741974826200,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T17:53:46.200241+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] 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{"level":30,"time":1741974826820,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: 4b09a59a-cd68-4abd-825b-386169189b3f"} 2025-03-14T17:53:46.820687+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741974826820,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"} 2025-03-14T17:53:46.820884+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741974826820,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T17:53:47.242016+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] 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2025-03-14T18:23:28.665130+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741976608665,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T18:25:28.665128+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741976728665,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T18:30:28.665127+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741977028665,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T18:51:28.665201+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] 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2025-03-14T21:29:28.677123+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741987768677,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T21:30:28.677147+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741987828677,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T21:31:28.677133+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741987888677,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T21:32:28.677118+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741987948676,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T21:33:28.677107+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741988008676,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T21:34:28.677131+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741988068677,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T21:36:28.677117+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741988188677,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T21:39:03.242597+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741988343242,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T21:39:03.244189+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741988343244,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Redis client ready"} 2025-03-14T21:42:28.677142+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741988548677,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T21:44:28.677128+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741988668677,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T21:47:28.677143+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741988848676,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T21:49:05.515929+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741988945515,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T21:49:05.517393+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741988945517,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Redis client ready"} 2025-03-14T21:49:28.681135+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741988968681,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T21:50:28.677114+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741989028676,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T21:51:28.677152+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741989088677,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T21:52:28.681122+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741989148681,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T21:56:28.677145+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741989388677,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T21:57:28.677151+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741989448677,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:02:28.677104+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741989748677,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:09:09.401870+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741990149401,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T22:09:09.403501+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741990149403,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Redis client ready"} 2025-03-14T22:09:28.681138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741990168681,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:18:28.681157+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741990708681,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:19:28.681193+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741990768681,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:20:28.681137+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741990828681,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:24:28.681116+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741991068681,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:34:14.302949+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741991654302,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T22:34:14.304471+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741991654304,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Redis client ready"} 2025-03-14T22:39:28.681114+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741991968680,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:39:43.803660+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741991983803,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:43.803865+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741991983803,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-gus-export'"} 2025-03-14T22:39:43.804057+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741991983803,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:39:43.804087+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741991983804,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-generated finished"} 2025-03-14T22:39:48.263587+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741991988263,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:48.263631+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741991988263,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-gus-export'"} 2025-03-14T22:39:48.263777+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741991988263,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:39:48.263778+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741991988263,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed finished"} 2025-03-14T22:39:57.458639+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741991997458,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:39:57.458735+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741991997458,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key '13dc682c-7922-45ef-a32c-698d7df872fd' to Kafka topic 'incident'"} 2025-03-14T22:39:57.458815+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741991997458,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:39:57.458966+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741991997458,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:39:39.514Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:39:47.535Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T22:39:52.525Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:39:39.514Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard 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user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita 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{"level":30,"time":1741991997507,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:39:57.507855+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741991997507,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"} 2025-03-14T22:39:57.507994+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741991997507,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:39:57.508034+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741991997507,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T22:40:28.681114+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741992028680,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:43:28.681119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741992208681,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:48:28.681114+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741992508680,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:49:28.681139+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741992568681,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:54:18.396238+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741992858396,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T22:54:18.397819+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741992858397,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Redis client ready"} 2025-03-14T22:56:06.282330+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741992966281,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:56:06.282334+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741992966282,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key '13dc682c-7922-45ef-a32c-698d7df872fd' to Kafka topic 'incident'"} 2025-03-14T22:56:06.282335+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741992966282,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:56:06.282336+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741992966282,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-roles-updated finished"} 2025-03-14T22:56:06.473555+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741992966473,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:56:06.473701+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741992966473,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"} 2025-03-14T22:56:06.473851+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741992966473,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:56:06.473852+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741992966473,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-14T22:58:29.923728+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993109923,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T22:58:29.924031+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741993109923,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"} 2025-03-14T22:58:29.924240+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993109924,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T22:58:29.971269+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741993109971,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001Tu4uHYAR and Update 1, Metric Number: aC9EE000000CH6j0AG"} 2025-03-14T22:58:29.971275+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993109971,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 13dc682c-7922-45ef-a32c-698d7df872fd - caseId: 500EE00001Tu4uHYAR - TCE Update Number: 1"} 2025-03-14T22:58:29.971380+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993109971,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"} 2025-03-14T22:59:19.412906+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993159412,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Connected to Redis"} 2025-03-14T22:59:19.414465+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993159414,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Redis client ready"} 2025-03-14T23:02:28.681123+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993348680,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:04:28.681138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993468681,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:07:28.681143+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993648681,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:08:28.681166+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993708681,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:09:28.681150+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993768681,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:10:28.681137+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993828680,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:12:50.173463+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970173,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:12:50.173831+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741993970173,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"} 2025-03-14T23:12:50.174043+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970173,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:12:50.174158+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970174,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T23:12:50.163Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:56:06.281Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"k20sx9-bqzy98-qc8u1d-ot2fj7-1741993969724\",\"client\":\"icc-ui\"}"} 2025-03-14T23:12:50.174160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970174,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n \"ids\": []\n}"} 2025-03-14T23:12:50.174160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970174,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"} 2025-03-14T23:12:50.174330+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970174,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"} 2025-03-14T23:12:50.195174+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970195,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:12:50.195409+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741993970195,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"} 2025-03-14T23:12:50.195965+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970195,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:12:50.195970+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970195,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T23:12:50.186Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:07.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:39.514Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:56:06.281Z\"},\"eventObj\":[],\"requestId\":\"k20sx9-bqzy98-qc8u1d-ot2fj7-1741993969724\",\"client\":\"icc-ui\"}"} 2025-03-14T23:12:50.195972+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970195,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"} 2025-03-14T23:12:50.195974+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970195,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"}"} 2025-03-14T23:12:50.195974+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970195,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:12:50.195974+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970195,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key '13dc682c-7922-45ef-a32c-698d7df872fd' to Kafka topic 'incident'"} 2025-03-14T23:12:50.195975+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970195,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:12:50.195975+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970195,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"} 2025-03-14T23:12:50.248036+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970247,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:12:50.248122+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741993970248,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"} 2025-03-14T23:12:50.248236+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970248,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:12:50.248257+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970248,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"} 2025-03-14T23:12:50.759780+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970759,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-14T23:12:50.762780+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741993970760,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"} 2025-03-14T23:12:50.762782+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970760,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:12:50.762798+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741993970760,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"id\":\"c49d7c48-7c43-486e-8caf-18c6ac347176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"createdBy\":\"mtirunagari@salesforce.com\",\"modifiedBy\":\"mtirunagari@salesforce.com\",\"createdAt\":\"2022-04-28T15:47:20.610Z\",\"modifiedAt\":\"2023-06-29T00:09:38.559Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:56:06.281Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T23:12:50.597Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"name\":\"Murali Krishna Tirunagari\",\"email\":\"mtirunagari@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:38:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:39:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"modifiedAt\":\"2025-03-14T22:56:01.739Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"email\":\"mtirunagari@salesforce.com\",\"active\":true,\"name\":\"Murali Krishna Tirunagari\",\"firstName\":\"Murali Krishna\",\"lastName\":\"Tirunagari\",\"profile\":\"icc standard 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2025-03-14T23:32:28.685136+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741995148685,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:33:28.685141+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741995208685,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:34:28.685115+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741995268685,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:35:28.685247+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741995328685,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:36:28.685116+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741995388685,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:37:28.685118+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741995448685,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:42:16.327487+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] 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2025-03-14T23:48:28.685101+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741996108685,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:52:28.685320+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741996348685,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-14T23:54:28.685136+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741996468685,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:01:28.689140+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741996888689,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:05:58.769112+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997158768,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:05:58.769264+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997158769,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key '13dc682c-7922-45ef-a32c-698d7df872fd' to Kafka topic 'incident'"} 2025-03-15T00:05:58.769385+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997158769,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:05:58.769458+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997158769,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:12:54.999Z\"} - {\"createdAt\":\"2025-03-15T00:05:53.491Z\",\"user\":{\"id\":\"5bf2373f-9106-4516-8294-60227aff7557\",\"gusUserId\":\"005EE000001NYI9YAO\",\"slackUserId\":\"U02J1G1B90U\",\"name\":\"Murali Krishna Tirunagari\",\"email\":\"mtirunagari@salesforce.com\"},\"incident\":{\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"New logins are failing to Splunk, existing logins are fine.\\n\\nCase created using .case by @Nikita Aggarwal in #sr\",\"detectedTime\":\"2025-03-14T22:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73036099\",\"caseRecordId\":\"500EE00001Tu4uHYAR\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/EIBtAXc0Mpy9\",\"engagedAt\":\"2025-03-14T22:39:52.059Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:12:54.999Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T22:38:00.000Z\",\"2025-03-14T22:03:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"impactStartTime\":[\"2025-03-14T22:39:00.000Z\",\"2025-03-14T22:03:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-15T00:00:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Change\"]},\"requestId\":\"wmglld-yc6pmx-6t3q7d-47uv8q-1741997152921\",\"client\":\"icc-ui\"} done"} 2025-03-15T00:05:58.769533+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997158769,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-resolved finished"} 2025-03-15T00:05:58.819854+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997158819,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:05:58.819913+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741997158819,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"} 2025-03-15T00:05:58.820081+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997158820,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:05:58.820082+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997158820,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-15T00:06:28.689135+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997188689,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:08:27.452578+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997307452,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: a5aab472-b839-4738-8400-ac2daae38967"} 2025-03-15T00:08:27.452895+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741997307452,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-gus-export'"} 2025-03-15T00:08:27.453066+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997307453,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:08:27.453105+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997307453,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-finished finished"} 2025-03-15T00:08:35.067890+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997315067,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: a5aab472-b839-4738-8400-ac2daae38967"} 2025-03-15T00:08:35.068040+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741997315067,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='icc-gus-export'"} 2025-03-15T00:08:35.068202+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997315068,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:08:35.068223+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997315068,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-prb-number-updated finished"} 2025-03-15T00:08:38.983822+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741997318983,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"} 2025-03-15T00:08:38.983843+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741997318983,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"} 2025-03-15T00:08:38.984068+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741997318984,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"ICC was unable to unlock the locks for incident: a5aab472-b839-4738-8400-ac2daae38967, "} 2025-03-15T00:08:38.984277+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997318984,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:08:38.984343+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997318984,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'a5aab472-b839-4738-8400-ac2daae38967' to Kafka topic 'incident'"} 2025-03-15T00:08:38.984394+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997318984,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:08:38.984515+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997318984,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"slackChannel\":{\"id\":\"C08HE909JN5\",\"name\":\"icc-72888272\"},\"subject\":\"KaaS PROD24-core1\",\"description\":\"KaaS in PROD24-CORE1 was experiencing intermittent timeout failures due to Falcon DNS misconfiguration.\",\"detectedTime\":\"2025-03-10T22:51:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-10T22:51:00.000Z\",\"impactEndTime\":\"2025-03-11T22:14:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/xvk-fmdy-smp\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"DNS\",\"createdAt\":\"2025-03-10T22:51:43.137Z\",\"closingDetails\":{\"productTag\":\"a1aEE0000003AdxYAE\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"There was a Falcon DNS misconfiguration that prevented queries involving cross-FD communication from succeeding.\",\"customerExperience\":\"KaaS in PROD24-CORE1 was experiencing intermittent timeout failures. FD Nameserver does not seem to be responding, causing DNS timeouts to our calls.\",\"immediateResolution\":\"Falcon DNS team deployed a fix to resolve the issue.\",\"aarQuestions\":\"Were other teams affected? If so, how was the issue detected?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"DNS Engineering\",\"closedBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"incidentId\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"createdBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"modifiedBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:08:23.427Z\",\"modifiedAt\":\"2025-03-15T00:08:23.427Z\",\"id\":\"de44aefd-fe85-421d-9376-29a35c096d6b\"},\"scrumTeamId\":\"a00B0000009GP5lIAG\",\"team\":\"Infra IAM - Authentication\",\"caseNumber\":\"72888272\",\"caseRecordId\":\"500EE00001Thk9kYAB\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/G4ibAgkipxkh\",\"engagedAt\":\"2025-03-10T22:53:37.169Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:56:23.939Z\"} - {\"createdAt\":\"2025-03-15T00:08:23.446Z\",\"user\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"name\":\"Becky Dinh\",\"email\":\"becky.dinh@salesforce.com\"},\"incident\":{\"id\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"slackChannel\":{\"id\":\"C08HE909JN5\",\"name\":\"icc-72888272\"},\"subject\":\"KaaS PROD24-core1\",\"description\":\"KaaS in PROD24-CORE1 was experiencing intermittent timeout failures due to Falcon DNS misconfiguration.\",\"detectedTime\":\"2025-03-10T22:51:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q06U1B50UM4PSE?utm_campaign=channel&utm_source=slack\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-10T22:51:00.000Z\",\"impactEndTime\":\"2025-03-11T22:14:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/xvk-fmdy-smp\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"DNS\",\"createdAt\":\"2025-03-10T22:51:43.137Z\",\"closingDetails\":{\"productTag\":\"a1aEE0000003AdxYAE\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"There was a Falcon DNS misconfiguration that prevented queries involving cross-FD communication from succeeding.\",\"customerExperience\":\"KaaS in PROD24-CORE1 was experiencing intermittent timeout failures. FD Nameserver does not seem to be responding, causing DNS timeouts to our calls.\",\"immediateResolution\":\"Falcon DNS team deployed a fix to resolve the issue.\",\"aarQuestions\":\"Were other teams affected? If so, how was the issue detected?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"DNS Engineering\",\"closedBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"incidentId\":\"a5aab472-b839-4738-8400-ac2daae38967\",\"createdBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"modifiedBy\":{\"id\":\"3f089af6-43f2-46d9-afc6-60b35405f8bb\",\"email\":\"becky.dinh@salesforce.com\",\"active\":true,\"name\":\"Becky Dinh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000CJ8FtYAL\",\"slackUserId\":\"U04HA4E5ZM5\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-06-16T23:18:54.729Z\",\"modifiedAt\":\"2023-06-16T23:18:54.729Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:08:23.427Z\",\"modifiedAt\":\"2025-03-15T00:08:23.427Z\",\"id\":\"de44aefd-fe85-421d-9376-29a35c096d6b\"},\"scrumTeamId\":\"a00B0000009GP5lIAG\",\"team\":\"Infra IAM - Authentication\",\"caseNumber\":\"72888272\",\"caseRecordId\":\"500EE00001Thk9kYAB\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/G4ibAgkipxkh\",\"engagedAt\":\"2025-03-10T22:53:37.169Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:56:23.939Z\"},\"requestId\":\"1fe04645-f8e5-bd64-146b-3efd8a6b3eea\",\"client\":\"icc-slack-app\"} done"} 2025-03-15T00:08:38.984533+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997318984,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-closed finished"} 2025-03-15T00:08:39.035484+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997319035,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: a5aab472-b839-4738-8400-ac2daae38967"} 2025-03-15T00:08:39.035514+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741997319035,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-gus-export'"} 2025-03-15T00:08:39.035662+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997319035,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:08:39.035663+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997319035,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-response finished"} 2025-03-15T00:11:28.166233+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997488166,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:11:28.166761+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741997488166,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"} 2025-03-15T00:11:28.166968+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997488166,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:11:28.166999+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997488166,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"} 2025-03-15T00:11:28.689112+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997488689,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:11:28.817856+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997488817,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:11:28.818184+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741997488818,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"} 2025-03-15T00:11:28.818358+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741997488818,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:21:28.689122+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998088688,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:22:10.196476+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998130195,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:10.196505+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741998130196,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-gus-export'"} 2025-03-15T00:22:10.196506+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998130196,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:22:10.196506+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998130196,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-finished finished"} 2025-03-15T00:22:11.921270+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998131920,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:22:11.921274+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998131920,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key '13dc682c-7922-45ef-a32c-698d7df872fd' to Kafka topic 'incident'"} 2025-03-15T00:22:11.921274+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998131920,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:22:11.921275+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998131920,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:22:11.921275+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998131920,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key '13dc682c-7922-45ef-a32c-698d7df872fd' to Kafka topic 'incident'"} 2025-03-15T00:22:11.921276+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998131920,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:22:11.972317+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998131971,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:11.972319+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741998131971,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='icc-gus-export'"} 2025-03-15T00:22:11.972319+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998131971,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:22:11.972320+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998131971,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-prb-number-updated finished"} 2025-03-15T00:22:11.972320+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998131972,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Received kafka message with key: 13dc682c-7922-45ef-a32c-698d7df872fd"} 2025-03-15T00:22:11.972320+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741998131972,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"} 2025-03-15T00:22:11.972321+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998131972,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:22:11.972321+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998131972,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"} 2025-03-15T00:22:12.059352+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741998132058,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"} 2025-03-15T00:22:12.059359+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741998132059,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"} 2025-03-15T00:22:15.540394+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741998135539,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"} 2025-03-15T00:22:15.540398+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741998135539,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"} 2025-03-15T00:22:16.682719+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741998136681,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"} 2025-03-15T00:22:16.682724+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741998136681,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"} 2025-03-15T00:22:16.682724+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":50,"time":1741998136682,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"ICC was unable to unlock the locks for incident: 13dc682c-7922-45ef-a32c-698d7df872fd, "} 2025-03-15T00:22:16.682725+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998136682,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:22:16.682725+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998136682,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key '13dc682c-7922-45ef-a32c-698d7df872fd' to Kafka topic 'incident'"} 2025-03-15T00:22:16.682726+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998136682,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:22:16.682744+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741998136682,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"13dc682c-7922-45ef-a32c-698d7df872fd\",\"slackChannel\":{\"id\":\"C08J53JAZRP\",\"name\":\"icc-73036099\"},\"subject\":\"New Splunk logins are failing in esvc1\",\"description\":\"the Splunk service in the ESVC1 environment experienced an outage caused by an incorrect signing certificate. This incident primarily affected new logins for internal customers, while existing sessions remained unaffected. Team performed a rollback of DNS failover to the active cluster and validated that ESVC1 splunk logins are working fine.\",\"detectedTime\":\"2025-03-14T22:03:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741991654600839\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:03:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/sxx-yusz-kyr\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-516-268-6814, pin: 245062537; \\nFind numbers in more regions on https://tel.meet/sxx-yusz-kyr?pin=1484639517335, pin: 1484639517335\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T22:39:39.514Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000TrcFIAS\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"value\":\"PRB-0027079\",\"incidentId\":\"13dc682c-7922-45ef-a32c-698d7df872fd\"},\"proximateCause\":\"The main cause of the incident was an incorrect signing certificate in the ESVC1 environment, which led to failures in new logins for internal customers. 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{"level":30,"time":1741998688689,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:37:14.469405+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741999034469,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T00:37:14.470957+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741999034470,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Redis client ready"} 2025-03-15T00:37:28.693148+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741999048693,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:39:28.693134+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741999168693,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:42:15.551665+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741999335551,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T00:42:15.553163+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741999335553,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Redis client ready"} 2025-03-15T00:43:28.689132+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741999408689,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:44:28.693132+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741999468693,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:48:28.697199+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741999708697,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:52:28.693128+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1741999948693,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:55:28.693115+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742000128693,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T00:57:18.649820+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742000238649,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T00:57:18.651354+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742000238651,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Redis client ready"} 2025-03-15T01:02:28.693135+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742000548693,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T01:04:28.693169+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742000668693,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T01:06:28.693113+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742000788692,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T01:08:28.697119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742000908697,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T01:12:21.370164+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742001141370,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T01:12:21.371664+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742001141371,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Redis client ready"} 2025-03-15T01:13:28.697131+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742001208697,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T01:17:22.397246+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742001442397,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Connected to Redis"} 2025-03-15T01:17:22.398787+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742001442398,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Redis client ready"} 2025-03-15T01:18:28.693125+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742001508693,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T01:23:28.697108+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742001808697,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T01:29:28.697119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742002168697,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 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2025-03-15T05:49:28.709163+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742017768709,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T05:51:28.713109+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742017888712,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T05:53:28.709127+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742018008709,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T06:03:19.556248+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] 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2025-03-15T06:16:28.709119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742019388709,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"} 2025-03-15T06:22:28.709120+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.2] {"level":30,"time":1742019748708,"pid":32,"hostname":"dyno-4da7bf0c-cd75-4e66-878f-a7d9baca31ce","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}