2025-03-14T18:05:26.491639+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975526491,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T18:05:26.492661+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975526492,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T18:05:37.203358+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975537203,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:05:37.203465+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975537203,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T18:05:37.203625+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975537203,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:05:37.203670+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975537203,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T18:05:37.293600+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975537293,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:05:37.293686+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975537293,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"}
2025-03-14T18:05:37.293838+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975537293,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:05:37.293841+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975537293,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"}
2025-03-14T18:06:29.786734+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975589786,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: d9675aca-94e2-4634-b037-3245f2882d3f - caseId: 500EE00001Tto1PYAR - TCE Update Number: 1"}
2025-03-14T18:06:29.786741+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975589786,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T18:09:08.920618+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975748920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:11:08.920588+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975868920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:01.200405+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981200,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:01.200703+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975981200,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-change-implementation-request' for consumer group='icc-gus-export'"}
2025-03-14T18:13:01.200870+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981200,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:01.201153+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981201,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[getGusChangeToIncidents] Getting Change to incident records for incident record id: 500EE00001TtHdKYAV"}
2025-03-14T18:13:01.225105+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981224,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:01.225467+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975981225,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-14T18:13:01.225624+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981225,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:01.226321+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981226,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T18:13:01.215Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}"}
2025-03-14T18:13:01.226322+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981226,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-14T18:13:01.226323+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981226,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-14T18:13:01.226405+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981226,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-14T18:13:01.238202+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981237,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:01.238204+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975981237,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-gus-export'"}
2025-03-14T18:13:01.238210+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981238,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:01.238210+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981238,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-generic-data finished"}
2025-03-14T18:13:01.251926+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981251,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:01.252332+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975981252,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-14T18:13:01.252481+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981252,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:01.252643+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981252,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T18:13:01.241Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:38.449Z\",\"modifiedAt\":\"2025-03-14T17:49:38.449Z\",\"id\":\"59724378-2593-4d98-a228-5f15b173b4b3\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":true,\"sfid\":\"a07B0000000VzLxIAK\"},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"eventObj\":[],\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}"}
2025-03-14T18:13:01.252644+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981252,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-14T18:13:01.252648+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981252,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"}"}
2025-03-14T18:13:01.252737+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981252,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:01.252799+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981252,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"}
2025-03-14T18:13:01.252848+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981252,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:01.252896+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981252,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-14T18:13:01.255083+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981255,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:01.255540+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975981255,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-gus-export'"}
2025-03-14T18:13:01.255659+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981255,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:01.255878+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981255,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000r5SzYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\",\"customerExperience\":\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. We have no reported cases from external customers.\",\"immediateResolution\":\"TTMD: 14:55 UTC\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\",\"aarQuestions\":\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\n\\nAAR Questions: \\n1. Why was this issue missed during pre-deployment testing.\\n2. Why did this issue go unnoticed for ~3 days post deployment?\",\"changes\":\"72946812\",\"breakFix\":\"73028534\",\"productTagName\":\"Ingress Gateway Control Plane\",\"closedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T18:13:00.401Z\",\"modifiedAt\":\"2025-03-14T18:13:00.401Z\",\"id\":\"359e3d41-544a-4de7-a4bd-fee6c9534b64\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"} - {\"createdAt\":\"2025-03-14T18:13:00.496Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000r5SzYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across 
2025-03-14T18:13:01.255878+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] all production Falcon FI’s.\",\"customerExperience\":\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. We have no reported cases from external customers.\",\"immediateResolution\":\"TTMD: 14:55 UTC\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\",\"aarQuestions\":\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\n\\nAAR Questions: \\n1. Why was this issue missed during pre-deployment testing.\\n2. Why did this issue go unnoticed for ~3 days post deployment?\",\"changes\":\"72946812\",\"breakFix\":\"73028534\",\"productTagName\":\"Ingress Gateway Control Plane\",\"closedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T18:13:00.401Z\",\"modifiedAt\":\"2025-03-14T18:13:00.401Z\",\"id\":\"359e3d41-544a-4de7-a4bd-fee6c9534b64\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"}"}
2025-03-14T18:13:01.256063+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981255,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","Status":"Closed","SM_Icc_External_Id__c":"c3491190-f157-4c72-8db8-2885f47aaefa","Subject":"Email as a Service Performance degradation","Description":"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \n\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\n - APAC rollbacks completed at 16:53 UTC\n - EMEA rollbacks completed at 16:58 UTC\n - AMER rollbacks completed at 17:24 UTC\n - JPN rollbacks completed at 17:47 UTC\n\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu","Priority":"Sev1","Origin":"Alert","SM_Origin_Details__c":"https://salesforce.pagerduty.com/service-directory/PAFEZEK","SM_Customer_Impact__c":"Feature Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HTQWFF8T","SM_Bridge_Start_Time__c":"2025-03-14T14:37:18.383Z","SM_Bridge_End_Time__c":"2025-03-14T18:13:00.496Z","SM_Date_Time_Incident_Started__c":"2025-03-11T00:00:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-14T17:47:00.000Z","Bridge_URL__c":"https://meet.google.com/pjd-dhuc-ufx","SM_Category__c":"Infrastructure","SM_RootCausePicklist__c":"Change","Product_Tag__c":"a1aEE000000r5SzYAI","SM_Proximate_Cause__c":"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \n\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.","Customer_Experience__c":"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. We have no reported cases from external customers.","SM_Immediate_Resolution__c":"TTMD: 14:55 UTC\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\n - APAC rollbacks completed at 16:53 UTC\n - EMEA rollbacks completed at 16:58 UTC\n - AMER rollbacks completed at 17:24 UTC\n - JPN rollbacks completed at 17:47 UTC","SM_AAR_Questions__c":"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\n\nAAR Questions: \n1. Why was this issue missed during pre-deployment testing.\n2. Why did this issue go unnoticed for ~3 days post deployment?","Resolution_Reason__c":null,"SM_Detected_By_Service_Owner__c":true,"Incident_Detected_Time__c":"2025-03-14T14:35:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/zsekAwbSoZVN","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core Live on Falcon","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:01.260121+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981260,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","changeImplementationId":"a2dEE000018CssLYAS","gusCaseRecordId":"500EE00001TtHdKYAV","msg":"[getRecordsToInsert] Adding to change to incident list to insert"}
2025-03-14T18:13:01.260195+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981260,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","CaseNumber__c":"500EE00001TtHdKYAV","CI_Name__c":"a2dEE000018CssLYAS","msg":"[buildGusChangeToIncidentsFromEvents] Building change to incident GUS record from event DAO"}
2025-03-14T18:13:01.302345+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981302,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:01.302511+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975981302,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-14T18:13:01.302686+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981302,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:01.302687+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975981302,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-14T18:13:07.909480+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975987909,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:07.909595+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975987909,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"}
2025-03-14T18:13:07.909659+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975987909,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:07.957895+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975987957,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:07.958028+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975987957,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T18:13:07.958133+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975987958,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:07.958134+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975987958,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T18:13:15.288224+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975995288,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T18:13:15.288260+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975995288,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T18:16:08.920588+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976168920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:17:02.267735+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976222267,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:17:02.267815+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976222267,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key '8dbf6a20-574f-4f5b-b0de-6b41786247b6' to Kafka topic 'incident'"}
2025-03-14T18:17:02.267991+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976222267,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:17:02.268003+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976222267,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"8dbf6a20-574f-4f5b-b0de-6b41786247b6\",\"slackChannel\":{\"id\":\"C08HPNU95BL\",\"name\":\"icc-73004594\"},\"subject\":\"Firefly not delivering Spinnaker artifacts\",\"description\":\"\",\"detectedTime\":\"2025-03-13T23:47:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-13T23:47:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/ucx-kcbb-kvo\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-240-514-8349, pin: 474535626; \\nFind numbers in more regions on https://tel.meet/ucx-kcbb-kvo?pin=3116291291107, pin: 3116291291107\\n\"},\"roles\":[{\"createdAt\":\"2025-03-13T23:47:06.966Z\",\"modifiedAt\":\"2025-03-13T23:47:06.966Z\",\"createdBy\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"modifiedBy\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"id\":\"f21d8616-f164-4108-9438-0ac8c45039f5\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-13T23:47:06.966Z\",\"scrumTeamId\":\"a00B0000008WIC1IAO\",\"team\":\"SFCD Firefly\",\"caseNumber\":\"73004594\",\"caseRecordId\":\"500EE00001TrgO5YAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/GLMIA3AKkjSm\",\"engagedAt\":\"2025-03-13T23:52:13.842Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-13T23:52:21.717Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T18:16:57.217Z\",\"user\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"name\":\"Tiffany Tuan\",\"email\":\"ttuan@salesforce.com\"},\"incident\":{\"id\":\"8dbf6a20-574f-4f5b-b0de-6b41786247b6\",\"slackChannel\":{\"id\":\"C08HPNU95BL\",\"name\":\"icc-73004594\"},\"subject\":\"Firefly not delivering Spinnaker artifacts\",\"description\":\"\",\"detectedTime\":\"2025-03-13T23:47:00.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-13T23:47:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/ucx-kcbb-kvo\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-240-514-8349, pin: 474535626; \\nFind numbers in more regions on https://tel.meet/ucx-kcbb-kvo?pin=3116291291107, pin: 3116291291107\\n\"},\"roles\":[{\"createdAt\":\"2025-03-13T23:47:06.966Z\",\"modifiedAt\":\"2025-03-13T23:47:06.966Z\",\"createdBy\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"modifiedBy\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"id\":\"f21d8616-f164-4108-9438-0ac8c45039f5\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-13T23:47:06.966Z\",\"scrumTeamId\":\"a00B0000008WIC1IAO\",\"team\":\"SFCD Firefly\",\"caseNumber\":\"73004594\",\"caseRecordId\":\"500EE00001TrgO5YAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/GLMIA3AKkjSm\",\"engagedAt\":\"2025-03-13T23:52:13.842Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-13T23:52:21.717Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-13T23:47:06.966Z\",\"2025-03-13T23:47:00.000Z\"],\"severity\":[\"Sev1\",\"Sev2\"],\"impactStartTime\":[\"2025-03-13T23:47:06.966Z\",\"2025-03-13T23:47:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-13T23:47:06.966Z\",\"modifiedAt\":\"2025-03-13T23:47:06.966Z\",\"createdBy\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"modifiedBy\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"id\":\"f21d8616-f164-4108-9438-0ac8c45039f5\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"externalGusId\":null}]}},\"requestId\":\"vf9m2o-jtdkcl-6h5vm-dct8ni-1741976216591\",\"client\":\"icc-ui\"} done"}
2025-03-14T18:17:02.268054+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976222268,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"}
2025-03-14T18:17:02.319940+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976222319,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8dbf6a20-574f-4f5b-b0de-6b41786247b6"}
2025-03-14T18:17:02.320022+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741976222319,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T18:17:02.320224+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976222320,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:17:02.320224+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976222320,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T18:21:08.920634+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976468920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:25:08.920639+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976708920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:26:08.920631+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976768920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:30:40.093985+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977040093,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for c4404702-786a-4147-bb53-d8e51e848b2e"}
2025-03-14T18:30:41.229496+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977041229,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c4404702-786a-4147-bb53-d8e51e848b2e"}
2025-03-14T18:30:41.229737+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741977041229,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-gus-export'"}
2025-03-14T18:30:41.229904+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977041229,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:30:41.229936+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977041229,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-finished finished"}
2025-03-14T18:30:45.587552+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741977045587,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T18:30:45.587562+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741977045587,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T18:30:46.747179+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741977046747,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T18:30:46.747183+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741977046747,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T18:34:08.924632+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977248924,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:40:08.924643+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977608924,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:49:51.724778+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978191724,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:49:51.725005+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978191724,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-gus-export'"}
2025-03-14T18:49:51.725210+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978191725,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:49:51.725242+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978191725,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-request finished"}
2025-03-14T18:49:52.066594+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978192066,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:49:52.067090+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978192067,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-gus-export'"}
2025-03-14T18:49:52.067270+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978192067,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:49:52.123954+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978192123,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:49:52.124166+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978192124,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"}
2025-03-14T18:49:52.124320+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978192124,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:49:52.124320+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978192124,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"}
2025-03-14T18:49:52.311840+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978192311,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Successfully created new TTx (TTe) in GUS, record id aB6EE000000JUdV0AW, for Incident case 500EE00001TtcuuYAB with PagerDuty service name: GUS: Platform Events Incident Escalation"}
2025-03-14T18:49:52.311842+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978192311,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Created TTe from the PageResponse event of ICC incident: e66ebf71-d897-46c9-9d4f-523542f17825 - caseId: 500EE00001TtcuuYAB - serviceName: GUS: Platform Events Incident Escalation - startTime: 2025-03-14T18:49:52.008Z - gusTTxId: aB6EE000000JUdV0AW"}
2025-03-14T18:49:52.311938+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978192311,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-response finished"}
2025-03-14T18:50:00.732155+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978200732,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:50:00.732303+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978200732,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key '5f9d6e04-d851-4df7-a65b-38a80a4355f2' to Kafka topic 'incident'"}
2025-03-14T18:50:00.732385+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978200732,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:50:00.732460+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978200732,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"5f9d6e04-d851-4df7-a65b-38a80a4355f2\",\"slackChannel\":{\"id\":\"C08HCTY1CH4\",\"name\":\"icc-72988494\"},\"subject\":\"Chaos Game Day Exercise: FY26 Unified Engagement AZ Failure GDE\",\"description\":\"This incident is for the FY26 Industries RCG Compliance AZ Failure GDE\",\"detectedTime\":\"2025-03-13T13:49:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HCTY1CH4\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-13T13:49:00.000Z\",\"impactEndTime\":\"2025-03-13T16:32:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/wbd-skcv-jun\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Not an Issue\",\"createdAt\":\"2025-03-13T13:49:58.525Z\",\"scrumTeamId\":\"a00EE00000n2LvWYAU\",\"team\":\"Chaos Game Day Exercise\",\"caseNumber\":\"72988494\",\"caseRecordId\":\"500EE00001TplQSYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/EieZAly4VQTc\",\"engagedAt\":\"2025-03-13T13:50:55.260Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-13T13:51:00.500Z\"} - {\"createdAt\":\"2025-03-14T18:49:55.071Z\",\"user\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"name\":\"Shaun Levenson\",\"email\":\"slevenson@salesforce.com\"},\"incident\":{\"id\":\"5f9d6e04-d851-4df7-a65b-38a80a4355f2\",\"slackChannel\":{\"id\":\"C08HCTY1CH4\",\"name\":\"icc-72988494\"},\"subject\":\"Chaos Game Day Exercise: FY26 Unified Engagement AZ Failure GDE\",\"description\":\"This incident is for the FY26 Industries RCG Compliance AZ Failure GDE\",\"detectedTime\":\"2025-03-13T13:49:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HCTY1CH4\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-13T13:49:00.000Z\",\"impactEndTime\":\"2025-03-13T16:32:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/wbd-skcv-jun\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Not an Issue\",\"createdAt\":\"2025-03-13T13:49:58.525Z\",\"scrumTeamId\":\"a00EE00000n2LvWYAU\",\"team\":\"Chaos Game Day Exercise\",\"caseNumber\":\"72988494\",\"caseRecordId\":\"500EE00001TplQSYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/EieZAly4VQTc\",\"engagedAt\":\"2025-03-13T13:50:55.260Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-13T13:51:00.500Z\"},\"changes\":{\"detectedTime\":[\"2025-03-13T13:49:58.525Z\",\"2025-03-13T13:49:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"\",\"Monitoring\"],\"originReference\":[\"\",\"https://salesforce.enterprise.slack.com/archives/C08HCTY1CH4\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"None\"]},\"impactStartTime\":[\"2025-03-13T13:49:58.525Z\",\"2025-03-13T13:49:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-13T16:32:00.000Z\"],\"category\":[\"\",\"Infrastructure\"],\"rootCause\":[\"\",\"Not an Issue\"]},\"requestId\":\"b8q5nv-jcpu2-hzpt4b-rcg25q-1741978194908\",\"client\":\"icc-ui\"} done"}
2025-03-14T18:50:00.732519+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978200732,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-resolved finished"}
2025-03-14T18:50:01.206048+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978201205,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 5f9d6e04-d851-4df7-a65b-38a80a4355f2"}
2025-03-14T18:50:01.206163+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978201206,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T18:50:01.206400+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978201206,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:50:01.206401+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978201206,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T18:50:08.924643+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978208924,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:51:08.924637+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978268924,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:51:22.304988+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978282304,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T18:51:22.306053+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978282305,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T18:52:21.426506+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978341426,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:55:10.612858+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978510612,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","id":"aCqEE000000C0U50AK","success":true,"errors":[],"msg":"Successfully upserted Incident to CI for Gus record with configuration item : a7JEE00000PbkGn2AJ"}
2025-03-14T18:55:10.612884+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978510612,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"sendInsertResponsesEvent {\"createdAt\":\"2025-03-14T18:55:10.612Z\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0U50AK\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000PbkGn2AJ\"}]} for icc-incident-to-cis-response"}
2025-03-14T18:55:10.613031+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978510612,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:55:10.613128+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978510613,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"}
2025-03-14T18:55:10.613160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978510613,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:55:10.613160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978510613,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":true}
2025-03-14T18:55:10.613212+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978510613,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"}
2025-03-14T18:55:10.664191+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978510664,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:55:10.664280+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978510664,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-gus-export'"}
2025-03-14T18:55:10.664425+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978510664,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:55:10.664426+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978510664,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-response finished"}
2025-03-14T18:55:10.687774+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978510687,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:55:10.687932+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978510687,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-gus-export'"}
2025-03-14T18:55:10.688055+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978510688,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:55:10.688056+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978510688,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success finished"}
2025-03-14T18:55:33.626562+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978533626,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:55:33.627962+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978533627,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-gus-export'"}
2025-03-14T18:55:33.628127+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978533628,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:55:33.665081+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978533664,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:55:33.665243+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978533665,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"}
2025-03-14T18:55:33.665420+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978533665,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:55:33.665454+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978533665,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"}
2025-03-14T18:56:20.316946+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978580316,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:56:20.317031+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978580316,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T18:56:20.317183+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978580317,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:56:20.317186+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978580317,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T18:56:20.404513+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978580404,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:56:20.404685+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978580404,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"}
2025-03-14T18:56:20.404901+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978580404,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:56:20.404902+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978580404,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"}
2025-03-14T18:58:08.928647+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978688928,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:58:11.417723+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978691417,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:58:11.417819+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978691417,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T18:58:11.417962+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978691417,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:58:11.418004+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978691417,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T18:58:11.418139+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978691418,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:58:11.418366+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978691418,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-gus-export'"}
2025-03-14T18:58:11.418455+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978691418,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:58:11.418456+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978691418,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-request finished"}
2025-03-14T18:58:11.418529+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978691418,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:58:11.418867+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978691418,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-14T18:58:11.418954+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978691418,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:58:11.418955+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978691418,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-14T18:58:11.419005+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978691418,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:58:11.419147+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978691419,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-executed' for consumer group='icc-gus-export'"}
2025-03-14T18:58:11.419217+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978691419,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:58:11.419219+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978691419,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-scheduled-activity-executed finished"}
2025-03-14T18:58:11.508575+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978691508,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:58:11.508683+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978691508,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-executed' for consumer group='icc-gus-export'"}
2025-03-14T18:58:11.508836+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978691508,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:58:11.508836+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978691508,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-scheduled-activity-executed finished"}
2025-03-14T18:58:11.528465+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978691528,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:58:11.528596+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978691528,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"}
2025-03-14T18:58:11.528720+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978691528,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:58:11.528736+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978691528,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"}
2025-03-14T18:58:12.011210+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978692011,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:58:12.011610+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978692011,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-gus-export'"}
2025-03-14T18:58:12.011773+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978692011,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:58:12.042570+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978692042,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:58:12.042706+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978692042,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"}
2025-03-14T18:58:12.042866+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978692042,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:58:12.042867+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978692042,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"}
2025-03-14T18:58:12.114377+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978692114,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:58:12.114649+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978692114,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T18:58:12.114785+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978692114,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:58:12.243955+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978692243,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Successfully created new TTx (TTe) in GUS, record id aB6EE000000JUgj0AG, for Incident case 500EE00001TtcuuYAB with PagerDuty service name: CIC Comms - Trust Assistance"}
2025-03-14T18:58:12.243962+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978692243,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Created TTe from the PageResponse event of ICC incident: e66ebf71-d897-46c9-9d4f-523542f17825 - caseId: 500EE00001TtcuuYAB - serviceName: CIC Comms - Trust Assistance - startTime: 2025-03-14T18:58:11.796Z - gusTTxId: aB6EE000000JUgj0AG"}
2025-03-14T18:58:12.244052+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978692244,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-response finished"}
2025-03-14T18:58:22.615418+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978702615,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:58:22.615698+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978702615,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T18:58:22.616560+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978702615,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:58:22.658230+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978702658,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001TtcuuYAB and Update 1, Metric Number: aC9EE000000CGyf0AG"}
2025-03-14T18:58:22.658238+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978702658,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: e66ebf71-d897-46c9-9d4f-523542f17825 - caseId: 500EE00001TtcuuYAB - TCE Update Number: 1"}
2025-03-14T18:58:22.658278+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978702658,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T18:59:08.924651+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978748924,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:00:08.924654+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978808924,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:01:40.636527+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978900636,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:01:40.637139+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978900637,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-14T19:01:40.637336+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978900637,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:01:40.637350+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978900637,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-14T19:02:08.928640+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978928928,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:03:08.924623+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978988924,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:04:05.894605+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979045894,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:04:05.894725+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979045894,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"}
2025-03-14T19:04:05.894763+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979045894,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:04:05.894869+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979045894,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-roles-updated finished"}
2025-03-14T19:04:42.820447+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082820,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:04:42.821055+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741979082820,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-14T19:04:42.821212+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082821,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
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2025-03-14T19:04:42.821541+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082821,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"e66ebf71-d897-46c9-9d4f-523542f17825","Subject":"Platfom events publish failures instance wide DEU124","Description":"Platfom events publish failures instance wide DEU124\n\nCase created using .case by @Nikita Aggarwal in #sr for deu124","Priority":"Sev1","Origin":"Customer - Internal","SM_Origin_Details__c":"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HLMRV19U","SM_Bridge_Start_Time__c":"2025-03-14T18:46:19.414Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-13T22:21:00.000Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"https://meet.google.com/vwy-oqks-npc","SM_Category__c":"Infrastructure","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-14T18:43:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/ozfhAWri83X8","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core 1P","SM_Incident_Commander__c":"005EE000008t5ldYAA","SM_Incident_Communications_Owner__c":"005B00000018dYUIAY","SM_Incident_Documentation_Owner__c":"005EE000002OJOXYA4","msg":"Incident Upsert Payload for e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:04:53.670878+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979093670,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:04:53.671297+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741979093671,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-14T19:04:53.671505+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979093671,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:04:53.671620+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979093671,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T19:04:53.661Z\",\"user\":{\"id\":\"3964aa5a-ec8b-4e0a-bfc8-9f3d7faf90ce\",\"email\":\"creeves@salesforce.com\",\"active\":true,\"name\":\"Christopher Reeves\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hlonIAA\",\"slackUserId\":\"WGEBX4R1S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-11-26T22:14:12.803Z\",\"modifiedAt\":\"2022-11-26T22:14:12.803Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:04:48.284Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"qakvw-s9l2cr-edgzfec-4w0t3f-1741979093376\",\"client\":\"icc-ui\"}"}
2025-03-14T19:04:53.671646+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979093671,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-14T19:04:53.671675+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979093671,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-14T19:04:53.671817+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979093671,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-14T19:04:53.693525+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979093693,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:04:53.693921+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741979093693,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-14T19:04:53.694066+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979093694,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:04:53.694177+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979093694,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T19:04:53.684Z\",\"user\":{\"id\":\"3964aa5a-ec8b-4e0a-bfc8-9f3d7faf90ce\",\"email\":\"creeves@salesforce.com\",\"active\":true,\"name\":\"Christopher Reeves\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hlonIAA\",\"slackUserId\":\"WGEBX4R1S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-11-26T22:14:12.803Z\",\"modifiedAt\":\"2022-11-26T22:14:12.803Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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2025-03-14T19:04:53.694187+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979093694,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-14T19:04:53.694190+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979093694,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"3964aa5a-ec8b-4e0a-bfc8-9f3d7faf90ce\",\"email\":\"creeves@salesforce.com\",\"active\":true,\"name\":\"Christopher Reeves\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000hlonIAA\",\"slackUserId\":\"WGEBX4R1S\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-11-26T22:14:12.803Z\",\"modifiedAt\":\"2022-11-26T22:14:12.803Z\"}"}
2025-03-14T19:04:53.694269+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979093694,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:04:53.694341+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979093694,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"}
2025-03-14T19:04:53.694401+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979093694,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:04:53.694454+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979093694,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-14T19:04:53.743851+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979093743,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:04:53.743984+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741979093743,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-14T19:04:53.744130+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979093744,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:04:53.744149+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979093744,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-14T19:05:08.928645+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979108928,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:09:08.924631+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979348924,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:10:08.924644+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979408924,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:17:40.976670+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979860976,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:20:08.095798+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980008095,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:20:08.096004+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980008095,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-14T19:20:08.096252+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980008096,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:20:08.096324+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980008096,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-14T19:20:08.102475+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980008097,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:20:08.102477+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980008097,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-14T19:20:08.102477+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980008097,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:20:08.102503+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980008098,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:04:59.547Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T19:20:07.926Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - 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user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications 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2025-03-14T19:20:08.102503+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] "slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident 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user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation 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1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:04:59.547Z\",\"usdResources\":[]},\"changes\":{\"impactEndTime\":[\"\",\"2025-03-14T18:00:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard 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user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}]}},\"requestId\":\"7eb40225-fc52-09c7-b212-75c872d001ec\",\"client\":\"icc-slack-app\"}"}
2025-03-14T19:20:08.102505+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980008099,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"e66ebf71-d897-46c9-9d4f-523542f17825","Subject":"Platfom events publish failures instance wide DEU124","Description":"Platfom events publish failures instance wide DEU124\n\nCase created using .case by @Nikita Aggarwal in #sr for deu124","Priority":"Sev1","Origin":"Customer - Internal","SM_Origin_Details__c":"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HLMRV19U","SM_Bridge_Start_Time__c":"2025-03-14T18:46:19.414Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-13T22:21:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-14T18:00:00.000Z","Bridge_URL__c":"https://meet.google.com/vwy-oqks-npc","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-14T18:43:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/ozfhAWri83X8","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core 1P","SM_Incident_Commander__c":"005EE000008t5ldYAA","SM_Incident_Communications_Owner__c":"005B00000018dYUIAY","SM_Incident_Documentation_Owner__c":"005EE000002OJOXYA4","msg":"Incident Upsert Payload for e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:20:40.980677+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980040980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:22:16.295934+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980136295,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","id":"aCqEE000000C0U50AK","success":true,"errors":[],"msg":"Successfully upserted Incident to CI for Gus record with configuration item : a7JEE00000PbkGn2AJ"}
2025-03-14T19:22:16.296173+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980136296,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"sendInsertResponsesEvent {\"createdAt\":\"2025-03-14T19:22:16.296Z\",\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0U50AK\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000PbkGn2AJ\"}]} for icc-incident-to-cis-response"}
2025-03-14T19:22:16.296353+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980136296,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:22:16.296463+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980136296,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"}
2025-03-14T19:22:16.296553+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980136296,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:22:16.296586+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980136296,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":true}
2025-03-14T19:22:16.297924+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980136296,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"}
2025-03-14T19:22:19.459936+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980139459,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:24:40.980654+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980280980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:27:08.489887+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980428489,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:27:08.490129+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980428490,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-executed' for consumer group='icc-gus-export'"}
2025-03-14T19:27:08.490305+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980428490,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:27:08.490323+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980428490,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-scheduled-activity-executed finished"}
2025-03-14T19:27:08.673904+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980428673,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:27:08.674472+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980428674,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-gus-export'"}
2025-03-14T19:27:08.676332+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980428674,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:27:08.726672+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980428726,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:27:08.726829+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980428726,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"}
2025-03-14T19:27:08.726998+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980428726,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:27:08.727016+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980428726,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"}
2025-03-14T19:27:30.571417+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980450571,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:27:30.571770+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980450571,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-gus-export'"}
2025-03-14T19:27:30.571930+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980450571,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:27:30.572311+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980450571,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000Pe5DIAS\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Issue was caused by drain pump payload loss errors.\",\"customerExperience\":\"Feature disruption for the events platform.\",\"immediateResolution\":\"This issue self-resolved.\",\"aarQuestions\":\"1. Did this issue self-resolve because it was the end of the work day for European users?\\n2. What is the root cause of this type of feature disruption?\\n3. What monitoring/alerting can be improved to catch this issue prior to it becoming a feature disruption?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"High Volume Platform Events\",\"closedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createdBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"modifiedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T19:27:30.355Z\",\"modifiedAt\":\"2025-03-14T19:27:30.355Z\",\"id\":\"317b7522-4738-4383-8370-6a5318fd5e90\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:22:22.495Z\"} - {\"createdAt\":\"2025-03-14T19:27:30.382Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Unknown\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000Pe5DIAS\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Issue was caused by drain pump payload loss errors.\",\"customerExperience\":\"Feature disruption for the events platform.\",\"immediateResolution\":\"This issue self-resolved.\",\"aarQuestions\":\"1. Did this issue self-resolve because it was the end of the work day for European users?\\n2. What is the root cause of this type of feature disruption?\\n3. What monitoring/alerting can be improved to catch this issue prior to it becoming a feature disruption?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"High Volume Platform Events\",\"closedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incidentId\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"createdBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"modifiedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T19:27:30.355Z\",\"modifiedAt\":\"2025-03-14T19:27:30.355Z\",\"id\":\"317b7522-4738-4383-8370-6a5318fd5e90\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:22:22.495Z\"},\"requestId\":\"6a67a565-bd98-743b-c623-95a929fd4225\",\"client\":\"icc-slack-app\"}"}
2025-03-14T19:27:30.572315+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980450572,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Status":"Closed","SM_Icc_External_Id__c":"e66ebf71-d897-46c9-9d4f-523542f17825","Subject":"Platfom events publish failures instance wide DEU124","Description":"Platfom events publish failures instance wide DEU124\n\nCase created using .case by @Nikita Aggarwal in #sr for deu124","Priority":"Sev1","Origin":"Customer - Internal","SM_Origin_Details__c":"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HLMRV19U","SM_Bridge_Start_Time__c":"2025-03-14T18:46:19.414Z","SM_Bridge_End_Time__c":"2025-03-14T19:27:30.382Z","SM_Date_Time_Incident_Started__c":"2025-03-13T22:21:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-14T18:00:00.000Z","Bridge_URL__c":"https://meet.google.com/vwy-oqks-npc","SM_Category__c":"Application","SM_RootCausePicklist__c":"Unknown","Product_Tag__c":"a1aB0000000Pe5DIAS","SM_Proximate_Cause__c":"Issue was caused by drain pump payload loss errors.","Customer_Experience__c":"Feature disruption for the events platform.","SM_Immediate_Resolution__c":"This issue self-resolved.","SM_AAR_Questions__c":"1. Did this issue self-resolve because it was the end of the work day for European users?\n2. What is the root cause of this type of feature disruption?\n3. What monitoring/alerting can be improved to catch this issue prior to it becoming a feature disruption?","Resolution_Reason__c":null,"SM_Detected_By_Service_Owner__c":false,"Incident_Detected_Time__c":"2025-03-14T18:43:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/ozfhAWri83X8","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core 1P","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:27:40.980676+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980460980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:27:41.157194+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980461157,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:27:41.157241+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980461157,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"}
2025-03-14T19:27:41.157320+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980461157,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:27:43.593439+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980463593,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T19:27:43.593449+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980463593,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T19:28:40.769938+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980520769,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Successfully updated the End time of TTx (record id: aB6EE000000JUjx0AG) for Incident case 500EE00001Tto1PYAR with PagerDuty service name: GovCloud SR Management."}
2025-03-14T19:28:40.770005+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980520769,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-call-joined finished"}
2025-03-14T19:28:40.980653+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980520980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:29:40.980629+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980580980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:31:40.980661+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980700980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:32:40.980739+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980760980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:35:40.980654+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980940980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:38:40.980628+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741981120980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:40:40.980656+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741981240980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:43:40.980629+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741981420980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:44:40.980654+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741981480980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:45:40.980651+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741981540980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:49:40.980630+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741981780980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:50:40.980681+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741981840980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:52:46.402827+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741981966402,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T19:52:46.403907+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741981966403,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T19:55:40.984740+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982140984,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:57:06.749138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226747,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:57:06.749147+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741982226748,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-14T19:57:06.749148+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226748,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:57:06.749159+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226748,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T19:57:06.732Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"dz58wm-wmnml7-17syab-9krpa8-1741982225959\",\"client\":\"icc-ui\"}"}
2025-03-14T19:57:06.749159+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226748,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-14T19:57:06.749161+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226748,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-14T19:57:06.749161+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226748,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-14T19:57:06.768424+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226766,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:57:06.768434+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741982226767,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-14T19:57:06.768435+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226767,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:57:06.768460+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226767,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T19:57:06.757Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:57:03.409Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T17:57:03.409Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"0d61057e-7f26-440e-b8a0-8cb12b31be97\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"9f9f1c82-098d-449f-a600-cba4c2d47176\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:03:17.388Z\",\"modifiedAt\":\"2025-03-14T18:03:17.388Z\",\"createdBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"modifiedBy\":{\"id\":\"4ed081e4-3e12-4a23-98c1-3db1d0f10796\",\"email\":\"mingrui.han@salesforce.com\",\"active\":true,\"name\":\"Ray Han\",\"firstName\":\"Ray\",\"lastName\":\"Han\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE0000046LaXYAU\",\"slackUserId\":\"U032ZGTU5K7\",\"createdBy\":\"mingrui.han@salesforce.com\",\"modifiedBy\":\"mingrui.han@salesforce.com\",\"createdAt\":\"2022-04-26T23:31:44.536Z\",\"modifiedAt\":\"2022-04-26T23:31:44.536Z\"},\"id\":\"c5729d9a-de08-4f2f-bdde-ed6a8b0c8e13\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"bbecb79c-79cc-4e8c-a3ed-91ade49a879f\",\"email\":\"jinze.zhang@salesforce.com\",\"active\":true,\"name\":\"John Zhang\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000I74NuYAJ\",\"slackUserId\":\"U05RNBKJU8H\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-10-20T19:31:34.941Z\",\"modifiedAt\":\"2023-10-20T19:31:34.941Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"eventObj\":[],\"requestId\":\"dz58wm-wmnml7-17syab-9krpa8-1741982225959\",\"client\":\"icc-ui\"}"}
2025-03-14T19:57:06.768460+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226767,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-14T19:57:06.768463+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226767,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"email\":\"neil.curtis@salesforce.com\",\"active\":true,\"name\":\"Neil Curtis\",\"firstName\":\"Neil\",\"lastName\":\"Curtis\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"createdBy\":\"neil.curtis@salesforce.com\",\"modifiedBy\":\"neil.curtis@salesforce.com\",\"createdAt\":\"2022-05-05T01:02:05.960Z\",\"modifiedAt\":\"2022-05-05T01:02:05.960Z\"}"}
2025-03-14T19:57:06.768464+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226767,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:57:06.768464+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226767,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to Kafka topic 'incident'"}
2025-03-14T19:57:06.768464+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226767,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:57:06.768465+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226767,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-14T19:57:06.822386+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226821,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:57:06.822388+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741982226822,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-14T19:57:06.822389+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226822,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:57:06.822390+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226822,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-14T19:57:06.978957+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226976,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:57:06.978959+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741982226976,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-gus-export'"}
2025-03-14T19:57:06.978960+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226976,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:57:06.978970+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226976,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"} - {\"createdAt\":\"2025-03-14T19:57:06.790Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T17:57:03.409Z\",\"2025-03-14T17:50:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\"],\"impactStartTime\":[\"2025-03-14T17:57:03.409Z\",\"2025-03-14T13:42:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T13:56:00.000Z\"],\"category\":[\"\",\"Capacity\"],\"rootCause\":[\"\",\"AWS\"]},\"requestId\":\"dz58wm-wmnml7-17syab-9krpa8-1741982225959\",\"client\":\"icc-ui\"}"}
2025-03-14T19:57:06.978989+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982226976,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Status":"Resolved","SM_Icc_External_Id__c":"d9675aca-94e2-4634-b037-3245f2882d3f","Subject":"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major","Description":"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\n\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\n\nCase created by @Neil Curtis in #govbot","Priority":"Sev2","Origin":"Alert","SM_Origin_Details__c":"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HC7YFZ9V","SM_Bridge_Start_Time__c":"2025-03-14T17:57:15.920Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T13:42:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-14T13:56:00.000Z","Bridge_URL__c":"https://meet.google.com/owh-inkc-coi","SM_Category__c":"Capacity","SM_RootCausePicklist__c":"AWS","Incident_Detected_Time__c":"2025-03-14T17:50:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/JAAAAFLL55PO","Scrum_Team__c":"a00EE000012LjV9YAK","SM_Work_Record__c":"","Applications_Affected__c":"Gov Cloud CRM","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:57:47.393368+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982267393,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T19:57:47.394591+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982267394,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T19:59:40.984631+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982380984,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:06:40.984610+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982800984,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:08:40.984664+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982920984,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:09:40.984699+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982980984,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:12:50.209074+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741983170208,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T20:12:50.210096+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741983170209,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T20:15:40.984680+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741983340984,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:28:38.612759+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984118612,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 5f9d6e04-d851-4df7-a65b-38a80a4355f2"}
2025-03-14T20:28:38.612903+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741984118612,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-14T20:28:38.613069+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984118613,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:28:38.613070+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984118613,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-14T20:28:50.242414+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984130242,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:28:50.242642+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984130242,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key '5f9d6e04-d851-4df7-a65b-38a80a4355f2' to Kafka topic 'incident'"}
2025-03-14T20:28:50.242681+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984130242,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:28:50.295675+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984130295,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 5f9d6e04-d851-4df7-a65b-38a80a4355f2"}
2025-03-14T20:28:50.295849+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741984130295,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='icc-gus-export'"}
2025-03-14T20:28:50.296004+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984130295,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:28:50.296030+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984130296,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-prb-number-updated finished"}
2025-03-14T20:28:50.404153+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741984130404,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T20:28:50.404160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741984130404,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T20:28:54.965616+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741984134965,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T20:28:54.965621+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741984134965,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T20:28:54.965772+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741984134965,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"ICC was unable to unlock the locks for incident: 5f9d6e04-d851-4df7-a65b-38a80a4355f2, "}
2025-03-14T20:28:54.965933+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984134965,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:28:54.966012+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984134965,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key '5f9d6e04-d851-4df7-a65b-38a80a4355f2' to Kafka topic 'incident'"}
2025-03-14T20:28:54.966099+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984134966,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:28:54.966206+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984134966,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"5f9d6e04-d851-4df7-a65b-38a80a4355f2\",\"slackChannel\":{\"id\":\"C08HCTY1CH4\",\"name\":\"icc-72988494\"},\"subject\":\"Chaos Game Day Exercise: FY26 Unified Engagement AZ Failure GDE\",\"description\":\"This incident is for the FY26 Industries RCG Compliance AZ Failure GDE\",\"detectedTime\":\"2025-03-13T13:49:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HCTY1CH4\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-13T13:49:00.000Z\",\"impactEndTime\":\"2025-03-13T16:32:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/wbd-skcv-jun\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Not an Issue\",\"createdAt\":\"2025-03-13T13:49:58.525Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000O0WjYAK\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Not an Issue\",\"customerExperience\":\"None. Internal environment\",\"immediateResolution\":\"Services autorecovered after each AZ failure\",\"aarQuestions\":\"None\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"Game Day Exercises\",\"closedBy\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"incidentId\":\"5f9d6e04-d851-4df7-a65b-38a80a4355f2\",\"createdBy\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"modifiedBy\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T20:28:38.275Z\",\"modifiedAt\":\"2025-03-14T20:28:38.275Z\",\"id\":\"789dcb35-937b-49ce-8002-3073608343fd\"},\"scrumTeamId\":\"a00EE00000n2LvWYAU\",\"team\":\"Chaos Game Day Exercise\",\"caseNumber\":\"72988494\",\"caseRecordId\":\"500EE00001TplQSYAZ\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/EieZAly4VQTc\",\"engagedAt\":\"2025-03-13T13:50:55.260Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:50:00.731Z\"} - {\"createdAt\":\"2025-03-14T20:28:38.352Z\",\"user\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"name\":\"Shaun Levenson\",\"email\":\"slevenson@salesforce.com\"},\"incident\":{\"id\":\"5f9d6e04-d851-4df7-a65b-38a80a4355f2\",\"slackChannel\":{\"id\":\"C08HCTY1CH4\",\"name\":\"icc-72988494\"},\"subject\":\"Chaos Game Day Exercise: FY26 Unified Engagement AZ Failure GDE\",\"description\":\"This incident is for the FY26 Industries RCG Compliance AZ Failure GDE\",\"detectedTime\":\"2025-03-13T13:49:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HCTY1CH4\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-13T13:49:00.000Z\",\"impactEndTime\":\"2025-03-13T16:32:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/wbd-skcv-jun\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Not an Issue\",\"createdAt\":\"2025-03-13T13:49:58.525Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000O0WjYAK\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Not an Issue\",\"customerExperience\":\"None. Internal environment\",\"immediateResolution\":\"Services autorecovered after each AZ failure\",\"aarQuestions\":\"None\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"Game Day Exercises\",\"closedBy\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"incidentId\":\"5f9d6e04-d851-4df7-a65b-38a80a4355f2\",\"createdBy\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"modifiedBy\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T20:28:38.275Z\",\"modifiedAt\":\"2025-03-14T20:28:38.275Z\",\"id\":\"789dcb35-937b-49ce-8002-3073608343fd\"},\"scrumTeamId\":\"a00EE00000n2LvWYAU\",\"team\":\"Chaos Game Day Exercise\",\"caseNumber\":\"72988494\",\"caseRecordId\":\"500EE00001TplQSYAZ\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/EieZAly4VQTc\",\"engagedAt\":\"2025-03-13T13:50:55.260Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:50:00.731Z\"},\"requestId\":\"uuzd0g-rx0fu-fefvnt-xgrsvq-1741984111301\",\"client\":\"icc-ui\"} done"}
2025-03-14T20:28:54.966240+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984134966,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-closed finished"}
2025-03-14T20:28:55.015939+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984135015,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 5f9d6e04-d851-4df7-a65b-38a80a4355f2"}
2025-03-14T20:28:55.016031+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741984135015,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-gus-export'"}
2025-03-14T20:28:55.016204+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984135016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:28:55.016223+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984135016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-response finished"}
2025-03-14T20:36:40.984628+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984600984,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:38:40.984671+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984720984,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:39:40.988620+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984780988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:46:59.541076+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985219540,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T20:46:59.542207+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985219542,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T20:59:40.988627+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985980988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:03:24.100926+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986204100,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:03:24.101029+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986204100,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key '81b17238-6dd4-414e-bba3-cc7afa048f95' to Kafka topic 'incident'"}
2025-03-14T21:03:24.101924+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986204101,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:03:24.101927+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986204101,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"} - {\"createdAt\":\"2025-03-14T21:03:18.443Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T20:50:22.286Z\",\"2025-03-14T18:10:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\"],\"impactStartTime\":[\"2025-03-14T20:50:22.286Z\",\"2025-03-14T17:48:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T18:37:00.000Z\"],\"category\":[\"\",\"Self Inflicted: Failed Change\"],\"rootCause\":[\"\",\"Change\"],\"servicesImpacted\":{\"0\":[null,\"Heroku\"]}},\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"} done"}
2025-03-14T21:03:24.101929+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986204101,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-resolved finished"}
2025-03-14T21:04:40.988626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986280988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:12:40.988624+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986760988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:13:40.988649+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986820988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:14:40.988664+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986880988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:14:41.396945+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986881396,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T21:14:41.397227+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741986881397,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-gus-export'"}
2025-03-14T21:14:41.397397+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986881397,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:14:41.397420+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986881397,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-finished finished"}
2025-03-14T21:14:50.834004+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741986890833,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T21:14:50.834008+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741986890833,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T21:14:51.995778+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741986891995,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T21:14:51.995787+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741986891995,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T21:15:40.988644+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986940988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:16:40.992625+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987000992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:18:15.245777+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987095245,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received GUS Incident to CIs for incident 500EE00001TteJyYAJ: []"}
2025-03-14T21:18:15.245783+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987095245,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"sendInsertResponsesEvent {\"createdAt\":\"2025-03-14T21:18:15.245Z\",\"incidentId\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"email\":\"pramod.pai@salesforce.com\",\"active\":true,\"name\":\"Pramod Pai\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-01-29T20:48:18.188Z\",\"modifiedAt\":\"2024-01-29T20:48:18.188Z\"},\"responses\":[]} for icc-incident-to-cis-response"}
2025-03-14T21:18:15.245784+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987095245,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:18:15.245785+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987095245,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key '42054333-1caf-49ea-818e-a6e44100cf29' to Kafka topic 'incident'"}
2025-03-14T21:18:15.245785+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987095245,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:18:15.245786+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987095245,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":true}
2025-03-14T21:18:15.245786+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987095245,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"}
2025-03-14T21:18:15.295752+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987095295,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29"}
2025-03-14T21:18:15.295758+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741987095295,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-gus-export'"}
2025-03-14T21:18:15.295892+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987095295,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:18:15.295893+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987095295,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-response finished"}
2025-03-14T21:18:15.356097+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987095355,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29"}
2025-03-14T21:18:15.356253+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741987095356,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-gus-export'"}
2025-03-14T21:18:15.356388+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987095356,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:18:15.356389+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987095356,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success finished"}
2025-03-14T21:18:22.499735+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987102499,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:18:22.499856+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987102499,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key '42054333-1caf-49ea-818e-a6e44100cf29' to Kafka topic 'incident'"}
2025-03-14T21:18:22.499932+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987102499,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:18:22.500067+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987102499,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-73030748\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe://pki.sfdc.net/v1/service=ingressgateway/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http://sfdc.co/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https://git.soma.salesforce.com/services/sfdc-bazel/blob/main/projects/services/ast/astciservice/src/main/java/com/salesforce/ast/cert/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CT6U3FZ17/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https://tel.meet/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"73030748\",\"caseRecordId\":\"500EE00001TteJyYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/OZghAaVzkWko\",\"engagedAt\":\"2025-03-14T21:18:13.836Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:02.431Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T21:18:14.600Z\",\"user\":{\"id\":\"8f1cf004-03bc-4ca6-b373-4bdd1b25d34a\",\"gusUserId\":\"005EE000003Euv3YAC\",\"slackUserId\":\"U02TV6Y55LJ\",\"name\":\"Pramod Pai\",\"email\":\"pramod.pai@salesforce.com\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-73030748\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe://pki.sfdc.net/v1/service=ingressgateway/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http://sfdc.co/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https://git.soma.salesforce.com/services/sfdc-bazel/blob/main/projects/services/ast/astciservice/src/main/java/com/salesforce/ast/cert/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CT6U3FZ17/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https://tel.meet/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"73030748\",\"caseRecordId\":\"500EE00001TteJyYAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/OZghAaVzkWko\",\"engagedAt\":\"2025-03-14T21:18:13.836Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:02.431Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-14T18:45:55.304Z\",\"2025-03-14T18:45:00.000Z\"],\"severity\":[\"Sev1\",\"Sev3\"],\"impactStartTime\":[\"2025-03-14T18:45:55.304Z\",\"2025-03-14T18:45:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"modifiedAt\":\"2025-03-14T18:45:55.304Z\",\"createdBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"modifiedBy\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"id\":\"ef8bd76c-d63d-456d-badc-8345e196f127\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"email\":\"hanumanth.bandi@salesforce.com\",\"active\":true,\"name\":\"Hanumantha Bandi\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-12-20T02:23:57.306Z\",\"modifiedAt\":\"2024-12-20T02:23:57.306Z\"},\"externalGusId\":null}]}},\"requestId\":\"0qx5i-arq1po-mvvhqnb-ox8yyc-1741987093681\",\"client\":\"icc-ui\"} done"}
2025-03-14T21:18:22.500100+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987102500,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"}
2025-03-14T21:18:22.551562+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987102551,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29"}
2025-03-14T21:18:22.551735+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741987102551,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T21:18:22.551883+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987102551,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:18:22.551884+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987102551,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T21:19:40.992634+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987180992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:22:40.992658+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987360992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:27:40.992653+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987660992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:32:40.992634+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987960992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:36:40.992631+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741988200992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:38:40.992648+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741988320992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:41:40.992666+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741988500992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:44:40.992641+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741988680992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:57:40.992641+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989460992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:59:40.992623+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989580992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:07:40.996690+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990060996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:11:40.996699+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990300996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:14:21.114194+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990461114,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","id":"500EE00001TuFmLYAV","success":true,"errors":[],"msg":"Attempted incident Upsert for 900b1ae0-84fd-4e82-b18f-258f8a0291ab"}
2025-03-14T22:14:25.493591+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990465493,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 900b1ae0-84fd-4e82-b18f-258f8a0291ab"}
2025-03-14T22:14:25.494104+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741990465494,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-gus-export'"}
2025-03-14T22:14:25.494263+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990465494,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:14:25.560666+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990465560,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 900b1ae0-84fd-4e82-b18f-258f8a0291ab"}
2025-03-14T22:14:25.560829+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741990465560,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"}
2025-03-14T22:14:25.560966+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990465560,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:14:25.560967+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990465560,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"}
2025-03-14T22:14:25.693095+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990465692,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Successfully created new TTx (TTe) in GUS, record id aB6EE000000JUon0AG, for Incident case 500EE00001TuFmLYAV with PagerDuty service name: MS engage Incident commander"}
2025-03-14T22:14:25.693098+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990465693,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Created TTe from the PageResponse event of ICC incident: 900b1ae0-84fd-4e82-b18f-258f8a0291ab - caseId: 500EE00001TuFmLYAV - serviceName: MS engage Incident commander - startTime: 2025-03-14T22:14:25.293Z - gusTTxId: aB6EE000000JUon0AG"}
2025-03-14T22:14:25.693128+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990465693,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-response finished"}
2025-03-14T22:14:54.914207+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990494914,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 900b1ae0-84fd-4e82-b18f-258f8a0291ab"}
2025-03-14T22:14:59.632845+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990499632,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 900b1ae0-84fd-4e82-b18f-258f8a0291ab"}
2025-03-14T22:14:59.632981+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741990499632,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T22:14:59.633127+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990499633,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:14:59.633127+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990499633,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T22:19:40.996700+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990780996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:20:15.292534+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990815292,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","id":"500EE00001TuALIYA3","success":true,"errors":[],"msg":"Attempted incident Upsert for a54dc204-f63b-436a-8a3e-451fa19e11a4"}
2025-03-14T22:20:40.996674+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990840996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:23:40.996668+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991020996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:12.546956+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991352546,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:12.547311+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991352547,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-gus-export'"}
2025-03-14T22:29:12.547551+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991352547,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:12.547554+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991352547,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created-with-slack-channel finished"}
2025-03-14T22:29:12.633628+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991352633,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:12.633728+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991352633,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created' for consumer group='icc-gus-export'"}
2025-03-14T22:29:12.633902+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991352633,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:12.633932+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991352633,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-14T22:29:12.584Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"}
2025-03-14T22:29:12.634093+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991352634,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Status":"New","SM_Icc_External_Id__c":"b7ef96fc-4995-4d2b-b152-2783270aada8","Subject":"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell","Description":"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\n\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28","Priority":"Sev2","Origin":"Alert","SM_Origin_Details__c":"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HDBF5E3Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T22:29:09.518Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-14T22:24:08.000Z","Timeline_of_Events__c":"","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:12.738320+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991352738,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:12.738457+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991352738,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-to-generate' for consumer group='icc-gus-export'"}
2025-03-14T22:29:12.738619+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991352738,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:12.738620+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991352738,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-to-generate finished"}
2025-03-14T22:29:12.751315+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991352751,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:12.751493+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991352751,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"}
2025-03-14T22:29:12.751651+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991352751,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:12.751651+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991352751,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"}
2025-03-14T22:29:15.933224+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991355933,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:15.933382+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991355933,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-created' for consumer group='icc-gus-export'"}
2025-03-14T22:29:15.933548+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991355933,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:15.933549+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991355933,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-created finished"}
2025-03-14T22:29:20.400642+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991360400,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 900b1ae0-84fd-4e82-b18f-258f8a0291ab"}
2025-03-14T22:29:20.400792+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991360400,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"}
2025-03-14T22:29:20.400967+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991360400,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:20.400968+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991360400,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"}
2025-03-14T22:29:26.385560+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991366385,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:40.996635+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991380996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:30:40.996695+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991440996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:31:40.996663+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991500996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:35:40.996669+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991740996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:39:27.259950+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991967259,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T22:39:27.260931+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991967260,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T22:40:40.996657+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992040996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:42:40.996655+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992160996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:44:37.118681+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992277118,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: b7ef96fc-4995-4d2b-b152-2783270aada8 - caseId: 500EE00001TuDhMYAV - TCE Update Number: 1"}
2025-03-14T22:44:37.118790+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992277118,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T22:45:11.673124+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992311673,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:45:11.673563+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741992311673,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-gus-export'"}
2025-03-14T22:45:11.673734+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992311673,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:45:11.705890+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992311705,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:45:11.706030+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741992311705,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"}
2025-03-14T22:45:11.706188+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992311706,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:45:11.706188+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992311706,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"}
2025-03-14T22:46:40.996714+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992400996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:47:40.996720+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992460996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:49:41.000622+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992581000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:54:30.429052+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992870428,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T22:54:30.430064+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992870429,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:00:45.184046+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741993245183,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 900b1ae0-84fd-4e82-b18f-258f8a0291ab"}
2025-03-14T23:00:45.184330+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741993245184,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed-not-valid' for consumer group='icc-gus-export'"}
2025-03-14T23:00:45.184519+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741993245184,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:00:45.184615+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741993245184,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"900b1ae0-84fd-4e82-b18f-258f8a0291ab\",\"slackChannel\":{\"id\":\"C08J51MFR5X\",\"name\":\"icc-73035496\"},\"subject\":\"Invalid Case - AWS Operational Issue in eu-west-1 and sa-east-1\",\"description\":\"Justification for Quick Close: \\n CH1 deployments were briefly impacted by an AWS incident that resolved as soon as the MuleSoft incident was declared \\n\",\"detectedTime\":\"2025-03-14T22:14:16.698Z\",\"severity\":\"Sev4\",\"status\":\"Closed - Not Valid\",\"origin\":\"\",\"originReference\":\"N/A\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-14T22:14:16.698Z\",\"impactEndTime\":\"2025-03-14T23:00:44.977Z\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Invalid Case\",\"rootCause\":\"Invalid Case\",\"createdAt\":\"2025-03-14T22:14:16.698Z\",\"closingDetails\":{},\"scrumTeamId\":\"a00AH000000imUfYAI\",\"team\":\"MS Incident Management\",\"caseNumber\":\"73035496\",\"caseRecordId\":\"500EE00001TuFmLYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/uBkNA2igmFdV\",\"engagedAt\":\"2025-03-14T22:14:52.731Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:14:59.226Z\"} - {\"createdAt\":\"2025-03-14T23:00:45.023Z\",\"user\":{\"id\":\"6230afb4-e948-4cad-b6f5-52bc8df552c4\",\"gusUserId\":\"005EE000000WbdxYAC\",\"slackUserId\":\"U02DZLQ85GB\",\"name\":\"Brian Harrison\",\"email\":\"bharrison@salesforce.com\"},\"incident\":{\"id\":\"900b1ae0-84fd-4e82-b18f-258f8a0291ab\",\"slackChannel\":{\"id\":\"C08J51MFR5X\",\"name\":\"icc-73035496\"},\"subject\":\"Invalid Case - AWS Operational Issue in eu-west-1 and sa-east-1\",\"description\":\"Justification for Quick Close: \\n CH1 deployments were briefly impacted by an AWS incident that resolved as soon as the MuleSoft incident was declared \\n\",\"detectedTime\":\"2025-03-14T22:14:16.698Z\",\"severity\":\"Sev4\",\"status\":\"Closed - Not Valid\",\"origin\":\"\",\"originReference\":\"N/A\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-14T22:14:16.698Z\",\"impactEndTime\":\"2025-03-14T23:00:44.977Z\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Invalid Case\",\"rootCause\":\"Invalid Case\",\"createdAt\":\"2025-03-14T22:14:16.698Z\",\"closingDetails\":{},\"scrumTeamId\":\"a00AH000000imUfYAI\",\"team\":\"MS Incident Management\",\"caseNumber\":\"73035496\",\"caseRecordId\":\"500EE00001TuFmLYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/uBkNA2igmFdV\",\"engagedAt\":\"2025-03-14T22:14:52.731Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:14:59.226Z\"},\"requestId\":\"901da5b6-97f9-8a57-1a5e-e38812fc5521\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:00:45.187116+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741993245184,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Status":"Closed - Not Valid","SM_Icc_External_Id__c":"900b1ae0-84fd-4e82-b18f-258f8a0291ab","Subject":"Invalid Case - AWS Operational Issue in eu-west-1 and sa-east-1","Description":"Justification for Quick Close: \n CH1 deployments were briefly impacted by an AWS incident that resolved as soon as the MuleSoft incident was declared \n","Priority":"Sev4","Origin":"","SM_Origin_Details__c":"N/A","SM_Customer_Impact__c":"None","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08J51MFR5X","SM_Bridge_Start_Time__c":"2025-03-14T22:14:52.731Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T22:14:16.698Z","SM_Date_Time_Incident_End__c":"2025-03-14T23:00:44.977Z","Bridge_URL__c":"","SM_Category__c":"Invalid Case","SM_RootCausePicklist__c":"Invalid Case","Incident_Detected_Time__c":"2025-03-14T22:14:16.698Z","Timeline_of_Events__c":"https://salesforce.quip.com/uBkNA2igmFdV","Scrum_Team__c":"a00AH000000imUfYAI","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 900b1ae0-84fd-4e82-b18f-258f8a0291ab"}
2025-03-14T23:00:52.999578+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741993252999,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T23:00:52.999582+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741993252999,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T23:05:41.000643+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741993541000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:07:41.000628+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741993661000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:15:41.000646+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994141000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:15:53.404154+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994153404,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T23:15:53.405297+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994153405,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:23:33.450384+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613450,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","id":"aCqEE000000C0XJ0A0","success":true,"errors":[],"msg":"Successfully upserted Incident to CI for Gus record with configuration item : a7JEE00000NYJr02AH"}
2025-03-14T23:23:33.450497+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613450,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"sendInsertResponsesEvent {\"createdAt\":\"2025-03-14T23:23:33.450Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0XJ0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000NYJr02AH\"}]} for icc-incident-to-cis-response"}
2025-03-14T23:23:33.450665+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613450,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:23:33.450762+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613450,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"}
2025-03-14T23:23:33.450847+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613450,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:23:33.450851+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613450,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":true}
2025-03-14T23:23:33.450918+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613450,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"}
2025-03-14T23:23:33.501835+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613501,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:33.501959+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741994613501,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-gus-export'"}
2025-03-14T23:23:33.502183+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613502,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:23:33.502184+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613502,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-response finished"}
2025-03-14T23:23:33.525644+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613525,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:33.525854+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741994613525,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-gus-export'"}
2025-03-14T23:23:33.526001+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613525,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:23:33.526033+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613525,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success finished"}
2025-03-14T23:23:41.004643+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994621004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:23:59.192048+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994639191,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:59.294017+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994639293,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Locks released: {\n  \"hasErrors\": false,\n  \"results\": [\n    {\n      \"success\": true,\n      \"errors\": [],\n      \"id\": \"a8LEE00001BY0lD2AT\"\n    }\n  ]\n}"}
2025-03-14T23:23:59.294373+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994639294,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:23:59.294449+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994639294,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"}
2025-03-14T23:23:59.294499+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994639294,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:23:59.294571+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994639294,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"CTC Locks released for incident: b7ef96fc-4995-4d2b-b152-2783270aada8, locks: [{\"id\":\"017c743a-8635-409d-a901-c20c6886e414\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001BY0lD2AT\",\"incidentToCiId\":\"599ff244-7d51-40ea-bdc8-b30be613c623\"}]"}
2025-03-14T23:23:59.294680+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994639294,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-release-request finished"}
2025-03-14T23:23:59.345789+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994639345,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:59.345847+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741994639345,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-gus-export'"}
2025-03-14T23:23:59.345976+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994639345,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:23:59.345977+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994639345,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-response finished"}
2025-03-14T23:27:41.000660+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994861000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:28:41.000633+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994921000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:28:57.885449+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994937885,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:28:57.885781+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741994937885,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T23:28:57.885782+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994937885,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:28:57.885782+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994937885,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T23:28:57.973399+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994937973,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:28:57.973568+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741994937973,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"}
2025-03-14T23:28:57.973720+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994937973,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:28:57.973721+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994937973,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"}
2025-03-14T23:29:00.381823+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994940381,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T23:29:00.382759+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994940382,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:29:41.000628+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994981000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:30:22.303735+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995022303,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:30:22.304029+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995022303,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-gus-export'"}
2025-03-14T23:30:22.304192+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995022304,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:30:22.304193+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995022304,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-finished finished"}
2025-03-14T23:30:23.130832+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995023130,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:30:23.130875+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995023130,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"}
2025-03-14T23:30:23.130938+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995023130,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:30:23.181963+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995023181,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:30:23.182052+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995023182,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T23:30:23.182223+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995023182,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:30:23.182224+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995023182,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T23:30:23.256563+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995023256,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T23:30:23.256585+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995023256,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T23:30:26.684791+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995026684,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T23:30:26.684796+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995026684,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T23:30:27.823637+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995027823,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T23:30:27.823648+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995027823,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T23:30:27.823843+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995027823,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"ICC was unable to unlock the locks for incident: b7ef96fc-4995-4d2b-b152-2783270aada8, "}
2025-03-14T23:30:27.824017+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995027823,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:30:27.824212+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995027824,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"}
2025-03-14T23:30:27.824212+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995027824,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:30:27.824404+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995027824,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":false,\"prbNumber\":null,\"proximateCause\":\"Self-impacting due to long running jobs\",\"customerExperience\":\"Performance degradation\",\"immediateResolution\":\"This was a self-impacting issue that was self-resolving.\",\"aarQuestions\":\"1. How do we limit the alerts we receive do to a self-impacting issue like this?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createdBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"modifiedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T23:30:17.588Z\",\"modifiedAt\":\"2025-03-14T23:30:17.588Z\",\"id\":\"f8ecc687-47bc-4e46-9a58-ebffb25f7c1e\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"} - {\"createdAt\":\"2025-03-14T23:30:17.616Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":false,\"prbNumber\":null,\"proximateCause\":\"Self-impacting due to long running jobs\",\"customerExperience\":\"Performance degradation\",\"immediateResolution\":\"This was a self-impacting issue that was self-resolving.\",\"aarQuestions\":\"1. How do we limit the alerts we receive do to a self-impacting issue like this?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createdBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"modifiedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T23:30:17.588Z\",\"modifiedAt\":\"2025-03-14T23:30:17.588Z\",\"id\":\"f8ecc687-47bc-4e46-9a58-ebffb25f7c1e\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"requestId\":\"bf93181d-1bf2-1e41-171a-c7ff4ee74b7b\",\"client\":\"icc-slack-app\"} done"}
2025-03-14T23:30:27.824407+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995027824,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-closed finished"}
2025-03-14T23:30:27.877820+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995027877,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:30:27.877927+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995027877,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-gus-export'"}
2025-03-14T23:30:27.878112+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995027878,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:30:27.878113+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995027878,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-response finished"}
2025-03-14T23:32:41.004644+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995161004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:36:41.004669+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995401004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:41:40.626950+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995700626,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:41:40.627138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995700627,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key '961c41b8-4835-490d-9237-fb72e151e8f7' to Kafka topic 'incident'"}
2025-03-14T23:41:40.627185+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995700627,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:41:40.627247+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995700627,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-roles-updated finished"}
2025-03-14T23:42:41.000664+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995761000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:44:41.004655+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995881004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:45:26.370257+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995926370,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T23:45:26.371273+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995926371,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:50:41.004656+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996241004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:52:41.004658+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996361004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:55:41.004969+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996541004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:57:41.004617+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996661004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:58:41.004627+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996721004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:01:41.004637+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996901004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:15:41.008637+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741997741008,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:17:41.008601+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741997861008,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:18:41.008669+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741997921008,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:19:41.008621+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741997981008,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:20:28.022828+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028022,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-15T00:20:28.023104+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998028023,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-15T00:20:28.023260+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028023,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:20:28.023496+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028023,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-15T00:20:28.011Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"modifiedAt\":\"2025-03-14T21:53:56.250Z\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"id\":\"aae15a30-8b5d-4f91-bbc6-9637387d12f7\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:54:02.874Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"7238965a-d0e1-3f0f-56ef-46f759bfbddd\",\"client\":\"icc-slack-app\"}"}
2025-03-15T00:20:28.023498+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028023,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-15T00:20:28.023500+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028023,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-15T00:20:28.023502+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028023,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-15T00:20:28.043053+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028042,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-15T00:20:28.043265+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998028043,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-15T00:20:28.043790+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028043,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:20:28.043794+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028043,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-15T00:20:28.034Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"modifiedAt\":\"2025-03-14T21:53:56.250Z\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"id\":\"aae15a30-8b5d-4f91-bbc6-9637387d12f7\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:54:02.874Z\"},\"eventObj\":[],\"requestId\":\"7238965a-d0e1-3f0f-56ef-46f759bfbddd\",\"client\":\"icc-slack-app\"}"}
2025-03-15T00:20:28.043797+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028043,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-15T00:20:28.043799+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028043,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"}"}
2025-03-15T00:20:28.043799+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028043,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:20:28.043803+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028043,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9e8b642-7618-4548-927f-8ebc31271097' to Kafka topic 'incident'"}
2025-03-15T00:20:28.043803+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028043,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:20:28.043803+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028043,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-15T00:20:28.093912+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028093,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-15T00:20:28.093983+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998028093,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-15T00:20:28.094141+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028094,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:20:28.094142+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028094,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-15T00:20:28.230563+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028230,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-15T00:20:28.230753+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998028230,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-gus-export'"}
2025-03-15T00:20:28.232340+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028230,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:20:28.232346+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028230,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"NA\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T21:53:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Configuration\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:54:02.874Z\"} - {\"createdAt\":\"2025-03-15T00:20:28.067Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"NA\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T21:53:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Configuration\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:54:02.874Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T21:53:56.250Z\",\"2025-03-14T21:53:00.000Z\"],\"status\":[\"New\",\"Resolved\"],\"originReference\":[\"\",\"NA\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"FeatureDegradation\"]},\"impactStartTime\":[\"2025-03-14T21:53:56.250Z\",\"2025-03-14T21:53:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-15T00:00:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Configuration\"]},\"requestId\":\"7238965a-d0e1-3f0f-56ef-46f759bfbddd\",\"client\":\"icc-slack-app\"}"}
2025-03-15T00:20:28.232350+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998028231,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Status":"Resolved","SM_Icc_External_Id__c":"b9e8b642-7618-4548-927f-8ebc31271097","Subject":"CG4S service pods not responding in HDPS channel","Description":"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.","Priority":"Sev2","Origin":"Customer - Internal","SM_Origin_Details__c":"NA","SM_Customer_Impact__c":"Feature Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HYLPF5HS","SM_Bridge_Start_Time__c":"2025-03-15T00:20:28.067Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T21:53:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-15T00:00:00.000Z","Bridge_URL__c":"https://meet.google.com/yxx-ntis-wqv","SM_Category__c":"Application","SM_RootCausePicklist__c":"Configuration","Incident_Detected_Time__c":"2025-03-14T21:53:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/vi1pApLvyqna","Scrum_Team__c":"a00B0000009kCNVIA2","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-15T00:20:33.557994+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998033557,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T00:20:33.559257+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998033558,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T00:20:41.008723+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998041008,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:21:41.008631+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998101008,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:22:00.372153+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998120372,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-15T00:22:00.372510+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998120372,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-gus-export'"}
2025-03-15T00:22:00.372668+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998120372,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:22:00.372789+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998120372,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"NA\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T21:53:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Configuration\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000gIQLYA2\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Rogue workflow configuration\",\"customerExperience\":\"HDPS channel could not process any requests.\",\"immediateResolution\":\"Reverted workflow\",\"aarQuestions\":\"NA\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"HSE-Platform-CodeGenieForSupport-Bot\",\"closedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:22:00.202Z\",\"modifiedAt\":\"2025-03-15T00:22:00.202Z\",\"id\":\"9d9497c8-fc8d-40f1-852f-7d1796c9d3ec\"},\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:20:33.169Z\"} - {\"createdAt\":\"2025-03-15T00:22:00.220Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"NA\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T21:53:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Configuration\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000gIQLYA2\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Rogue workflow configuration\",\"customerExperience\":\"HDPS channel could not process any requests.\",\"immediateResolution\":\"Reverted workflow\",\"aarQuestions\":\"NA\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"HSE-Platform-CodeGenieForSupport-Bot\",\"closedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:22:00.202Z\",\"modifiedAt\":\"2025-03-15T00:22:00.202Z\",\"id\":\"9d9497c8-fc8d-40f1-852f-7d1796c9d3ec\"},\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:20:33.169Z\"},\"requestId\":\"38f9ba02-cba2-7ac4-cb6f-98f8f926e540\",\"client\":\"icc-slack-app\"}"}
2025-03-15T00:22:00.372992+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998120372,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Status":"Closed","SM_Icc_External_Id__c":"b9e8b642-7618-4548-927f-8ebc31271097","Subject":"CG4S service pods not responding in HDPS channel","Description":"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.","Priority":"Sev2","Origin":"Customer - Internal","SM_Origin_Details__c":"NA","SM_Customer_Impact__c":"Feature Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HYLPF5HS","SM_Bridge_Start_Time__c":"2025-03-15T00:22:00.220Z","SM_Bridge_End_Time__c":"2025-03-15T00:22:00.220Z","SM_Date_Time_Incident_Started__c":"2025-03-14T21:53:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-15T00:00:00.000Z","Bridge_URL__c":"https://meet.google.com/yxx-ntis-wqv","SM_Category__c":"Application","SM_RootCausePicklist__c":"Configuration","Product_Tag__c":"a1aEE000000gIQLYA2","SM_Proximate_Cause__c":"Rogue workflow configuration","Customer_Experience__c":"HDPS channel could not process any requests.","SM_Immediate_Resolution__c":"Reverted workflow","SM_AAR_Questions__c":"NA","Resolution_Reason__c":null,"SM_Detected_By_Service_Owner__c":true,"Incident_Detected_Time__c":"2025-03-14T21:53:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/vi1pApLvyqna","Scrum_Team__c":"a00B0000009kCNVIA2","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-15T00:22:02.909184+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998122909,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-15T00:22:05.950349+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998125950,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:22:05.950474+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998125950,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9e8b642-7618-4548-927f-8ebc31271097' to Kafka topic 'incident'"}
2025-03-15T00:22:05.950563+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998125950,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:22:06.002057+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998126001,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-15T00:22:06.002172+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998126002,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-15T00:22:06.002341+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998126002,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:22:06.002344+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998126002,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-15T00:22:10.815655+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998130815,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:22:10.815799+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998130815,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9e8b642-7618-4548-927f-8ebc31271097' to Kafka topic 'incident'"}
2025-03-15T00:22:10.815869+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998130815,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:22:10.865701+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998130865,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-15T00:22:10.865862+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998130865,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='icc-gus-export'"}
2025-03-15T00:22:10.866024+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998130865,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:22:10.866045+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998130866,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-prb-number-updated finished"}
2025-03-15T00:22:10.946557+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998130946,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-15T00:22:10.946581+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998130946,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-15T00:22:12.079859+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998132079,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-15T00:22:12.079862+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998132079,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-15T00:22:14.449077+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998134448,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-15T00:22:14.449085+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998134449,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-15T00:22:15.577190+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998135577,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-15T00:22:15.577193+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998135577,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-15T00:22:15.577379+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998135577,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"ICC was unable to unlock the locks for incident: b9e8b642-7618-4548-927f-8ebc31271097, "}
2025-03-15T00:22:15.577551+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998135577,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:22:15.577624+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998135577,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9e8b642-7618-4548-927f-8ebc31271097' to Kafka topic 'incident'"}
2025-03-15T00:22:15.577700+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998135577,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:22:15.577822+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998135577,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"NA\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T21:53:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Configuration\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000gIQLYA2\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Rogue workflow configuration\",\"customerExperience\":\"HDPS channel could not process any requests.\",\"immediateResolution\":\"Reverted workflow\",\"aarQuestions\":\"NA\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"HSE-Platform-CodeGenieForSupport-Bot\",\"closedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:22:00.202Z\",\"modifiedAt\":\"2025-03-15T00:22:00.202Z\",\"id\":\"9d9497c8-fc8d-40f1-852f-7d1796c9d3ec\"},\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:20:33.169Z\"} - {\"createdAt\":\"2025-03-15T00:22:00.220Z\",\"user\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"name\":\"Deepak Jaisingh\",\"email\":\"djaisingh@salesforce.com\"},\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-73035004\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"NA\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-14T21:53:00.000Z\",\"impactEndTime\":\"2025-03-15T00:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/yxx-ntis-wqv\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-662-426-8416, pin: 587189346; \\nFind numbers in more regions on https://tel.meet/yxx-ntis-wqv?pin=1317710148628, pin: 1317710148628\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Configuration\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000gIQLYA2\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Rogue workflow configuration\",\"customerExperience\":\"HDPS channel could not process any requests.\",\"immediateResolution\":\"Reverted workflow\",\"aarQuestions\":\"NA\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"HSE-Platform-CodeGenieForSupport-Bot\",\"closedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"incidentId\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"createdBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"modifiedBy\":{\"id\":\"6ad16924-ebde-4f9b-8312-2e943643babf\",\"email\":\"djaisingh@salesforce.com\",\"active\":true,\"name\":\"Deepak Jaisingh\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000001cC8FIAU\",\"slackUserId\":\"WEDRT71DH\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-03-24T03:11:58.454Z\",\"modifiedAt\":\"2023-03-24T03:11:58.454Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-15T00:22:00.202Z\",\"modifiedAt\":\"2025-03-15T00:22:00.202Z\",\"id\":\"9d9497c8-fc8d-40f1-852f-7d1796c9d3ec\"},\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"73035004\",\"caseRecordId\":\"500EE00001Tu9HAYAZ\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/vi1pApLvyqna\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-15T00:20:33.169Z\"},\"requestId\":\"38f9ba02-cba2-7ac4-cb6f-98f8f926e540\",\"client\":\"icc-slack-app\"} done"}
2025-03-15T00:22:15.577919+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998135577,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-closed finished"}
2025-03-15T00:22:15.629734+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998135629,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-15T00:22:15.629779+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998135629,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-gus-export'"}
2025-03-15T00:22:15.629934+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998135629,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:22:15.629935+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998135629,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-response finished"}
2025-03-15T00:22:41.008805+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998161008,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:26:41.012660+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998401012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:32:41.012626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998761012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:35:41.012657+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998941012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:41:41.012639+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741999301012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:45:41.012644+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741999541012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:56:41.012664+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742000201012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:57:41.012641+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742000261012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:00:41.012640+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742000441012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:01:41.012633+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742000501012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:02:41.012655+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742000561012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:08:41.012652+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742000921012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:10:41.012625+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742001041012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:12:41.012631+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742001161012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:15:41.012651+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742001341012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:16:41.012664+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742001401012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:21:41.012656+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742001701012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:22:22.416173+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742001742416,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T01:22:22.417339+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742001742417,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T01:31:41.012661+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742002301012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:32:24.476448+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742002344476,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T01:32:24.477442+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742002344477,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T01:32:41.012655+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742002361012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:37:25.476960+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742002645476,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T01:37:25.478030+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742002645477,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T01:38:41.016645+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742002721016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:39:41.016626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742002781016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:41:41.016641+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742002901016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:42:26.598094+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742002946597,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T01:42:26.599135+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742002946599,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T01:43:41.016620+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742003021016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:48:41.016634+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742003321016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:57:29.366810+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742003849366,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T01:57:29.367754+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742003849367,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T01:57:41.016628+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742003861016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:01:41.016631+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742004101016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:02:41.016670+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742004161016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:07:31.337869+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742004451337,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:07:31.338902+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742004451338,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:12:32.335942+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742004752335,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:12:32.336945+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742004752336,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:13:41.016612+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742004821016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:15:41.016653+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742004941016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:16:41.016644+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742005001016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:17:41.016620+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742005061016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:19:41.016604+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742005181016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:21:41.016630+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742005301016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:22:34.425717+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742005354425,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:22:34.426692+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742005354426,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:27:41.020634+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742005661020,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:36:41.020628+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742006201020,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:38:41.020638+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742006321020,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:41:41.020639+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742006501020,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:42:38.548938+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742006558548,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:42:38.550066+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742006558549,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:51:41.020641+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742007101020,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:57:41.524712+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742007461524,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:57:41.525692+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742007461525,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T03:06:41.024612+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742008001024,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:08:41.024651+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742008121024,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:09:41.024627+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742008181024,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:14:41.024658+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742008481024,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:16:41.024641+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742008601024,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:22:46.482102+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742008966481,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T03:22:46.483075+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742008966482,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T03:24:41.028688+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742009081028,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:27:47.318996+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742009267318,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T03:27:47.320120+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742009267320,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T03:29:41.028634+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742009381028,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:35:41.028662+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742009741028,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:38:41.028613+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742009921028,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:40:41.028656+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742010041028,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:42:50.343189+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742010170343,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T03:42:50.344166+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742010170344,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T03:43:41.028624+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742010221028,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:44:41.028663+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742010281028,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:47:41.028645+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742010461028,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:48:41.028626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742010521028,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:52:41.028678+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742010761028,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:55:41.028644+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742010941028,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:02:54.501050+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742011374500,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T04:02:54.502204+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742011374502,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T04:06:41.032634+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742011601032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:11:41.032624+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742011901032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:17:57.273568+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742012277273,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T04:17:57.274637+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742012277274,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T04:18:41.032626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742012321032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:22:41.032637+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742012561032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:25:41.032646+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742012741032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:27:41.032621+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742012861032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:29:41.032644+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742012981032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:34:41.032655+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742013281032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:37:41.032661+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742013461032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:39:41.032649+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742013581032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:47:41.032693+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742014061032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:50:41.032656+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742014241032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:51:41.032628+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742014301032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:00:41.036618+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742014841036,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:03:06.461241+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742014986461,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:03:06.462224+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742014986462,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:06:41.036619+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742015201036,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:08:07.427892+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742015287427,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:08:07.428873+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742015287428,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:17:41.036619+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742015861036,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:23:41.036632+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742016221036,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:25:41.036646+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742016341036,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:28:11.473578+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742016491473,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:28:11.474554+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742016491474,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:30:41.040627+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742016641040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:32:41.040612+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742016761040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:35:41.040635+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742016941040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:41:41.040873+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742017301040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:42:41.040612+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742017361040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:49:41.040654+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742017781040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}