2025-03-14T05:09:08.868655+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741928948868,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:10:08.868635+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741929008868,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:11:08.868652+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741929068868,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:21:08.868636+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741929668868,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:21:26.120404+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741929686120,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T05:21:26.120555+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741929686120,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-invite-assignee' for consumer group='icc-gus-export'"}
2025-03-14T05:21:26.120707+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741929686120,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:21:26.120738+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741929686120,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-swimlane-invite-assignee finished"}
2025-03-14T05:21:26.120813+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741929686120,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T05:21:26.121044+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741929686121,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-created' for consumer group='icc-gus-export'"}
2025-03-14T05:21:26.121182+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741929686121,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:21:26.121183+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741929686121,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-swimlane-created finished"}
2025-03-14T05:21:26.185789+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741929686185,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T05:21:26.186015+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741929686185,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-post-created' for consumer group='icc-gus-export'"}
2025-03-14T05:21:26.186211+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741929686186,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:21:26.186212+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741929686186,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-swimlane-post-created finished"}
2025-03-14T05:21:26.190022+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741929686189,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T05:21:26.190398+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741929686190,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-created' for consumer group='icc-gus-export'"}
2025-03-14T05:21:26.190400+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741929686190,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:21:26.190400+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741929686190,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-scheduled-activity-created finished"}
2025-03-14T05:22:08.868647+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741929728868,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:25:21.416280+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741929921416,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T05:25:21.417308+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741929921417,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T05:27:08.872634+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741930028872,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:30:14.600123+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741930214600,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T05:30:14.600861+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741930214600,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-14T05:30:14.601064+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741930214601,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:30:14.601092+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741930214601,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-14T05:30:16.954019+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741930216953,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b - caseId: 500EE00001TryhmYAB - TCE Update Number: 4"}
2025-03-14T05:30:16.954134+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741930216954,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T05:30:25.526371+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741930225526,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T05:30:25.526682+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741930225526,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T05:30:25.526861+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741930225526,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:30:25.570348+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741930225570,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001TryhmYAB and Update 4, Metric Number: aC9EE000000CG7R0AW"}
2025-03-14T05:30:25.570414+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741930225570,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b - caseId: 500EE00001TryhmYAB - TCE Update Number: 4"}
2025-03-14T05:30:25.570455+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741930225570,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T05:36:08.868654+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741930568868,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:39:08.868652+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741930748868,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:40:08.868634+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741930808868,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:44:08.868636+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741931048868,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:45:08.868654+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741931108868,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:48:08.868642+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741931288868,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:49:08.868654+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741931348868,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:51:08.868662+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741931468868,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:51:26.200881+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741931486200,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T05:51:26.201151+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741931486201,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T05:51:26.201325+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741931486201,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:51:26.201345+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741931486201,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T05:51:26.247235+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741931486247,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T05:51:26.247626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741931486247,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-reminder-triggered' for consumer group='icc-gus-export'"}
2025-03-14T05:51:26.247803+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741931486247,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:51:26.247822+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741931486247,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-swimlane-reminder-triggered finished"}
2025-03-14T05:54:08.868601+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741931648868,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T05:56:08.868700+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741931768868,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:00:28.454019+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741932028453,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T06:00:28.455137+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741932028455,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T06:05:08.872629+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741932308872,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:20:32.303902+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741933232303,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T06:20:32.304881+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741933232304,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T06:21:08.872608+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741933268872,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:22:08.872611+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741933328872,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:24:08.872599+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741933448872,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:25:08.872634+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741933508872,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:27:08.872606+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741933628872,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:30:08.872662+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741933808872,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:31:08.872618+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741933868872,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:33:08.872618+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741933988872,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:35:35.253530+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741934135253,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T06:35:35.254480+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741934135254,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T06:38:08.872615+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741934288872,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:42:08.872593+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741934528872,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:43:08.872654+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741934588872,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:47:08.872605+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741934828872,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:48:08.872615+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741934888872,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:51:08.876612+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935068876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:55:08.872604+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935308872,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:55:37.487467+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935337487,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T06:55:37.487736+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741935337487,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-post-created' for consumer group='icc-gus-export'"}
2025-03-14T06:55:37.487895+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935337487,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:55:37.487916+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935337487,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-swimlane-post-created finished"}
2025-03-14T06:55:37.492865+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935337492,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T06:55:37.493125+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741935337493,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-updated' for consumer group='icc-gus-export'"}
2025-03-14T06:55:37.493294+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935337493,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:55:37.493297+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935337493,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-scheduled-activity-updated finished"}
2025-03-14T06:56:08.872667+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935368872,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:56:25.497450+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935385497,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T06:56:25.498317+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741935385498,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-14T06:56:25.498529+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935385498,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:56:25.498554+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935385498,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-14T06:56:26.997620+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935386997,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T06:56:26.997951+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741935386997,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T06:56:26.998129+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935386998,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:56:36.982139+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935396981,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T06:56:36.982466+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741935396982,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T06:56:36.982657+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935396982,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:56:37.039708+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741935397039,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001TryhmYAB and Update 6, Metric Number: aC9EE000000CGFV0A4"}
2025-03-14T06:56:37.039710+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935397039,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b - caseId: 500EE00001TryhmYAB - TCE Update Number: 6"}
2025-03-14T06:56:37.039764+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935397039,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T06:57:08.876609+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935428876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T06:58:08.876648+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935488876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T07:04:08.876576+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935848876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T07:05:08.876595+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935908876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T07:05:41.328081+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935941327,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T07:05:41.329099+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741935941329,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T07:10:08.876622+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741936208876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T07:12:08.876607+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741936328876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T07:20:08.876646+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741936808876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T07:21:08.876668+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741936868876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T07:25:08.876618+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741937108876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T07:27:08.876604+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741937228876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T07:32:08.876612+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741937528876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T07:33:31.496264+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741937611496,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T07:33:31.497196+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741937611497,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-14T07:33:31.497399+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741937611497,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T07:33:31.497400+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741937611497,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-14T07:34:44.705543+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741937684705,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T07:34:44.705875+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741937684705,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T07:34:44.706039+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741937684705,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T07:34:44.772804+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741937684772,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001TryhmYAB and Update 7, Metric Number: aC9EE000000CGIj0AO"}
2025-03-14T07:34:44.772902+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741937684772,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b - caseId: 500EE00001TryhmYAB - TCE Update Number: 7"}
2025-03-14T07:34:44.772903+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741937684772,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T07:35:47.357633+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741937747357,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T07:35:47.358677+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741937747358,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T07:48:08.880609+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741938488880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T07:52:08.876625+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741938728876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T07:57:08.876616+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741939028876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:00:08.876610+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741939208876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:01:08.876685+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741939268876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:03:08.876653+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741939388876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:10:38.323236+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741939838323,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T08:10:38.323570+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741939838323,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T08:10:38.323784+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741939838323,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:11:08.880610+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741939868880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:14:08.880608+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741940048880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:18:08.876626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741940288876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:24:08.880631+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741940648880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:33:08.876592+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941188876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:40:08.880652+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941608880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:40:36.808665+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941636808,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b - caseId: 500EE00001TryhmYAB - TCE Update Number: 9"}
2025-03-14T08:40:36.808669+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941636808,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T08:40:44.943529+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941644943,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T08:40:44.943847+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741941644943,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T08:40:44.944071+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941644943,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:40:45.006385+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741941645006,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001TryhmYAB and Update 9, Metric Number: aC9EE000000CGLx0AO"}
2025-03-14T08:40:45.006456+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941645006,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b - caseId: 500EE00001TryhmYAB - TCE Update Number: 9"}
2025-03-14T08:40:45.006457+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941645006,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T08:42:08.880592+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941728880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:42:47.362508+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941767362,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","id":"500EE00001TsQFoYAN","success":true,"errors":[],"msg":"Attempted incident Upsert for 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T08:42:55.604127+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941775604,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T08:42:55.604365+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741941775604,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-gus-export'"}
2025-03-14T08:42:55.604522+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941775604,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:42:55.604584+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941775604,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received Incident to CIs event from ICC for incident 500EE00001TsQFoYAN: [{\"configurationItemId\":\"a7JEE00000FJ7TR2A1\",\"gusCaseRecordId\":\"500EE00001TsQFoYAN\"}]"}
2025-03-14T08:42:55.605086+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941775605,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T08:42:55.605287+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741941775605,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-create-request' for consumer group='icc-gus-export'"}
2025-03-14T08:42:55.605404+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941775605,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:42:55.605900+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941775605,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T08:42:55.605968+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741941775605,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-gus-export'"}
2025-03-14T08:42:55.606068+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941775606,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:42:55.606071+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941775606,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-generic-data finished"}
2025-03-14T08:42:55.662264+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941775662,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received GUS Incident to CIs for incident 500EE00001TsQFoYAN: [{\"configurationItemId\":\"a7JEE00000FJ7TR2A1\",\"gusCaseRecordId\":\"500EE00001TsQFoYAN\"}]"}
2025-03-14T08:42:55.662289+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941775662,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","Configuration_Item__c":"a7JEE00000FJ7TR2A1","Case__c":"500EE00001TsQFoYAN","msg":"[buildGusIncidentToCIFromEvent] Building Gus Incident to CI from ICC event"}
2025-03-14T08:42:55.772389+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941775772,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T08:42:55.772742+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741941775772,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-14T08:42:55.772964+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941775772,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:42:55.773129+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941775772,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"slackChannel\":{\"id\":\"C08H9H693E3\",\"name\":\"icc-73016858\"},\"subject\":\"USA244s High APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa244s, FI: AWS-PROD1-USEAST1. \\nAnomalies detected in the timeframe 2025-03-14 08:34:00.000 - 2025-03-14 08:37:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa244s\",\"detectedTime\":\"2025-03-14T08:39:41.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q3SSYWT8P1138Q\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T08:42:41.227Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/zpi-ysrj-xgj\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-339-788-5402, pin: 640166119; \\nFind numbers in more regions on https://tel.meet/zpi-ysrj-xgj?pin=3103091428857, pin: 3103091428857\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T08:42:41.227Z\",\"modifiedAt\":\"2025-03-14T08:42:41.227Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"a8cfded0-9bd8-4f0d-ab8f-6b0ced042f41\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T08:42:41.227Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73016858\",\"caseRecordId\":\"500EE00001TsQFoYAN\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/6Mg7AEnqHBeT\",\"engagedAt\":\"2025-03-14T08:42:55.408Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T08:42:50.420Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T08:42:55.609Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"slackChannel\":{\"id\":\"C08H9H693E3\",\"name\":\"icc-73016858\"},\"subject\":\"USA244s High APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa244s, FI: AWS-PROD1-USEAST1. \\nAnomalies detected in the timeframe 2025-03-14 08:34:00.000 - 2025-03-14 08:37:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa244s\",\"detectedTime\":\"2025-03-14T08:39:41.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q3SSYWT8P1138Q\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T08:42:41.227Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/zpi-ysrj-xgj\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-339-788-5402, pin: 640166119; \\nFind numbers in more regions on https://tel.meet/zpi-ysrj-xgj?pin=3103091428857, pin: 3103091428857\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T08:42:41.227Z\",\"modifiedAt\":\"2025-03-14T08:42:41.227Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"a8cfded0-9bd8-4f0d-ab8f-6b0ced042f41\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T08:42:41.227Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73016858\",\"caseRecordId\":\"500EE00001TsQFoYAN\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/6Mg7AEnqHBeT\",\"engagedAt\":\"2025-03-14T08:42:55.408Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T08:42:50.420Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T08:42:41.227Z\",\"modifiedAt\":\"2025-03-14T08:42:41.227Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"a8cfded0-9bd8-4f0d-ab8f-6b0ced042f41\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T08:42:55.408Z\"]},\"requestId\":\"56085509-9e49-9878-8e7d-1b138bdffb7e\",\"client\":\"quantumks2s\"}"}
2025-03-14T08:42:55.773318+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941775773,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"4e547913-bf7c-4a68-8ea6-78ba55ada2be","Subject":"USA244s High APT Incident","Description":"Sherlock detected an APT Incident for Cell: usa244s, FI: AWS-PROD1-USEAST1. \nAnomalies detected in the timeframe 2025-03-14 08:34:00.000 - 2025-03-14 08:37:00.000.\n\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa244s","Priority":"Sev2","Origin":"Alert","SM_Origin_Details__c":"https://salesforce.pagerduty.com/incidents/Q3SSYWT8P1138Q","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08H9H693E3","SM_Bridge_Start_Time__c":"2025-03-14T08:42:55.408Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T08:42:41.227Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"https://meet.google.com/zpi-ysrj-xgj","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-14T08:39:41.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/6Mg7AEnqHBeT","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Commander__c":"005B0000006BPsrIAG","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T08:42:58.400804+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941778400,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T08:43:02.991784+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941782991,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T08:43:02.991902+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741941782991,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T08:43:02.992040+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941782991,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:43:02.992041+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941782992,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T08:44:40.841669+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741941880841,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T08:47:00.114515+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942020114,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Successfully created new TTx (TTe) in GUS, record id aB6EE000000JU0n0AG, for Incident case 500EE00001TsQFoYAN with PagerDuty service name: GUS: CAPE Incident Escalation"}
2025-03-14T08:47:00.114519+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942020114,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Created TTe from the PageResponse event of ICC incident: 4e547913-bf7c-4a68-8ea6-78ba55ada2be - caseId: 500EE00001TsQFoYAN - serviceName: GUS: CAPE Incident Escalation - startTime: 2025-03-14T08:46:59.793Z - gusTTxId: aB6EE000000JU0n0AG"}
2025-03-14T08:47:00.114570+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942020114,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-response finished"}
2025-03-14T08:47:00.116619+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942020116,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Successfully created new TTx (TTe) in GUS, record id aB6EE000000JTzB0AW, for Incident case 500EE00001TsQFoYAN with PagerDuty service name: GUS: Platform Infra Dev - EMEA Incident Escalation"}
2025-03-14T08:47:00.116625+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942020116,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Created TTe from the PageResponse event of ICC incident: 4e547913-bf7c-4a68-8ea6-78ba55ada2be - caseId: 500EE00001TsQFoYAN - serviceName: GUS: Platform Infra Dev - EMEA Incident Escalation - startTime: 2025-03-14T08:46:59.718Z - gusTTxId: aB6EE000000JTzB0AW"}
2025-03-14T08:47:00.116653+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942020116,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-response finished"}
2025-03-14T08:47:48.170832+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942068170,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 4e547913-bf7c-4a68-8ea6-78ba55ada2be - caseId: 500EE00001TsQFoYAN - TCE Update Number: 1"}
2025-03-14T08:47:48.170889+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942068170,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T08:49:08.880619+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942148880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:52:33.877035+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942353876,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T08:52:33.878239+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741942353878,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-14T08:52:33.878483+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942353878,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:52:33.878501+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942353878,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-14T08:52:56.672613+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942376672,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T08:52:56.672753+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741942376672,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T08:52:56.672916+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942376672,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:52:56.672916+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942376672,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T08:52:56.739559+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942376739,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T08:52:56.739656+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741942376739,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"}
2025-03-14T08:52:56.739788+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942376739,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:52:56.739788+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942376739,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"}
2025-03-14T08:54:08.880660+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942448880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T08:57:08.880638+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741942628880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:06:08.880621+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741943168880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:06:20.420761+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741943180420,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T09:06:20.421217+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741943180421,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-gus-export'"}
2025-03-14T09:06:20.421382+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741943180421,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:06:20.703571+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741943180703,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Successfully created new TTx (TTe) in GUS, record id aB6EE000000JU410AG, for Incident case 500EE00001TsQFoYAN with PagerDuty service name: GUS: Core Database Performance Incident Escalation"}
2025-03-14T09:06:20.703580+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741943180703,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Created TTe from the PageResponse event of ICC incident: 4e547913-bf7c-4a68-8ea6-78ba55ada2be - caseId: 500EE00001TsQFoYAN - serviceName: GUS: Core Database Performance Incident Escalation - startTime: 2025-03-14T09:06:20.345Z - gusTTxId: aB6EE000000JU410AG"}
2025-03-14T09:06:20.703581+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741943180703,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-response finished"}
2025-03-14T09:08:08.880598+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741943288880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:13:03.490975+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741943583490,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T09:13:03.492048+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741943583491,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T09:16:10.086989+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741943770086,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T09:16:10.087273+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741943770087,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T09:16:10.087460+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741943770087,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:16:10.129692+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741943770129,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001TsQFoYAN and Update 2, Metric Number: aC9EE000000CGQn0AO"}
2025-03-14T09:16:10.129699+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741943770129,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: 4e547913-bf7c-4a68-8ea6-78ba55ada2be - caseId: 500EE00001TsQFoYAN - TCE Update Number: 2"}
2025-03-14T09:16:10.129731+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741943770129,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T09:18:04.315714+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741943884315,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T09:18:04.316754+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741943884316,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T09:21:08.880595+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944068880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:24:58.848433+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944298848,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T09:25:08.880647+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944308880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:28:08.880628+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944488880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:29:36.980405+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944576980,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T09:29:36.980737+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741944576980,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T09:29:36.980895+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944576980,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:33:31.700772+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944811700,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T09:33:31.700967+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741944811700,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-gus-export'"}
2025-03-14T09:33:31.702088+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944811701,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:33:31.702090+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944811701,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received Incident to CIs event from ICC for incident 500EE00001TsQFoYAN: [{\"configurationItemId\":\"a7JEE00000FJ7TR2A1\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TsQFoYAN\"}]"}
2025-03-14T09:33:31.702090+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944811701,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T09:33:31.702096+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741944811701,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-update-response' for consumer group='icc-gus-export'"}
2025-03-14T09:33:31.702096+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944811701,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:33:31.702097+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944811701,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-update-response finished"}
2025-03-14T09:33:31.702097+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944811701,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T09:33:31.705555+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741944811702,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-release-request' for consumer group='icc-gus-export'"}
2025-03-14T09:33:31.705557+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944811702,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:33:31.705558+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944811702,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T09:33:31.705558+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741944811702,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-gus-export'"}
2025-03-14T09:33:31.705558+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944811702,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:33:31.705568+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944811702,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"slackChannel\":{\"id\":\"C08H9H693E3\",\"name\":\"icc-73016858\"},\"subject\":\"USA244s High APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa244s, FI: AWS-PROD1-USEAST1. \\nAnomalies detected in the timeframe 2025-03-14 08:34:00.000 - 2025-03-14 08:37:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa244s\",\"detectedTime\":\"2025-03-14T08:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q3SSYWT8P1138Q\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T08:13:00.000Z\",\"impactEndTime\":\"2025-03-14T09:03:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/zpi-ysrj-xgj\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-339-788-5402, pin: 640166119; \\nFind numbers in more regions on https://tel.meet/zpi-ysrj-xgj?pin=3103091428857, pin: 3103091428857\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T08:42:41.227Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73016858\",\"caseRecordId\":\"500EE00001TsQFoYAN\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/6Mg7AEnqHBeT\",\"engagedAt\":\"2025-03-14T08:42:55.408Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T08:44:43.882Z\"} - {\"createdAt\":\"2025-03-14T09:33:19.671Z\",\"user\":{\"id\":\"4f2fe115-2d86-4f7a-bfe5-abc5ea8f2540\",\"gusUserId\":\"005EE000001zOZVYA2\",\"slackUserId\":\"U02M1DFH9HS\",\"name\":\"Prateek Patel\",\"email\":\"pprateek@salesforce.com\"},\"incident\":{\"id\":\"4e547913-bf7c-4a68-8ea6-78ba55ada2be\",\"slackChannel\":{\"id\":\"C08H9H693E3\",\"name\":\"icc-73016858\"},\"subject\":\"USA244s High APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa244s, FI: AWS-PROD1-USEAST1. \\nAnomalies detected in the timeframe 2025-03-14 08:34:00.000 - 2025-03-14 08:37:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa244s\",\"detectedTime\":\"2025-03-14T08:39:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q3SSYWT8P1138Q\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T08:13:00.000Z\",\"impactEndTime\":\"2025-03-14T09:03:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/zpi-ysrj-xgj\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-339-788-5402, pin: 640166119; \\nFind numbers in more regions on https://tel.meet/zpi-ysrj-xgj?pin=3103091428857, pin: 3103091428857\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T08:42:41.227Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73016858\",\"caseRecordId\":\"500EE00001TsQFoYAN\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/6Mg7AEnqHBeT\",\"engagedAt\":\"2025-03-14T08:42:55.408Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T08:44:43.882Z\"},\"changes\":{\"status\":[\"InProgress\",\"Resolved\"],\"impactStartTime\":[\"2025-03-14T08:12:00.000Z\",\"2025-03-14T08:13:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T09:03:00.000Z\"],\"category\":[\"\",\"Application\"],\"rootCause\":[\"\",\"Capacity\"]},\"requestId\":\"ljzxmj-cm9ec6-ki9448-j6nbag-1741944798921\",\"client\":\"icc-ui\"}"}
2025-03-14T09:33:31.705571+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944811702,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","Status":"Resolved","SM_Icc_External_Id__c":"4e547913-bf7c-4a68-8ea6-78ba55ada2be","Subject":"USA244s High APT Incident","Description":"Sherlock detected an APT Incident for Cell: usa244s, FI: AWS-PROD1-USEAST1. \nAnomalies detected in the timeframe 2025-03-14 08:34:00.000 - 2025-03-14 08:37:00.000.\n\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa244s","Priority":"Sev2","Origin":"Alert","SM_Origin_Details__c":"https://salesforce.pagerduty.com/incidents/Q3SSYWT8P1138Q","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08H9H693E3","SM_Bridge_Start_Time__c":"2025-03-14T08:42:55.408Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T08:13:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-14T09:03:00.000Z","Bridge_URL__c":"https://meet.google.com/zpi-ysrj-xgj","SM_Category__c":"Application","SM_RootCausePicklist__c":"Capacity","Incident_Detected_Time__c":"2025-03-14T08:39:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/6Mg7AEnqHBeT","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core Live on Falcon","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T09:33:31.705571+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944811703,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T09:33:31.705572+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741944811703,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-gus-export'"}
2025-03-14T09:33:31.705572+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944811703,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:33:31.705572+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944811703,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-generic-data finished"}
2025-03-14T09:33:31.771547+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944811771,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received GUS Incident to CIs for incident 500EE00001TsQFoYAN: [{\"configurationItemId\":\"a7JEE00000FJ7TR2A1\",\"lock\":false,\"gusCaseRecordId\":\"500EE00001TsQFoYAN\"}]"}
2025-03-14T09:33:31.771549+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944811771,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","Activate_Lock__c":false,"Configuration_Item__c":"a7JEE00000FJ7TR2A1","Id":"aCqEE000000C0In0AK","msg":"[buildGusIncidentToCIFromEvent] Building Gus Incident to CI from ICC event"}
2025-03-14T09:34:08.880611+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944848880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:36:08.880608+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741944968880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:43:32.544064+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741945412543,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T09:43:32.544367+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741945412544,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T09:43:32.544369+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741945412544,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:43:32.544371+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741945412544,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T09:43:32.611680+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741945412611,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T09:43:32.611757+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741945412611,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"}
2025-03-14T09:43:32.611888+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741945412611,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:43:32.611889+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741945412611,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"}
2025-03-14T09:47:08.880603+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741945628880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:48:08.880626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741945688880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:48:17.390727+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741945697390,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:48:17.390743+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741945697390,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key '4e547913-bf7c-4a68-8ea6-78ba55ada2be' to Kafka topic 'incident'"}
2025-03-14T09:48:17.390803+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741945697390,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:48:17.908359+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741945697908,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T09:48:17.908602+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741945697908,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-gus-export'"}
2025-03-14T09:48:17.908739+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741945697908,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:48:17.908755+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741945697908,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-finished finished"}
2025-03-14T09:48:17.908840+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741945697908,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T09:48:17.908929+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741945697908,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T09:48:17.909002+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741945697908,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:48:17.909015+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741945697908,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T09:48:24.745908+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741945704745,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T09:48:24.745938+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741945704745,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T09:48:25.902160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741945705902,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T09:48:25.902164+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741945705902,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T09:49:08.880626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741945748880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T09:59:08.884617+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741946348884,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T10:00:08.880638+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741946408880,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T10:04:08.884640+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741946648884,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T10:07:08.884612+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741946828884,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T10:10:04.568181+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741947004568,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 4e547913-bf7c-4a68-8ea6-78ba55ada2be"}
2025-03-14T10:10:04.568294+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741947004568,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-folder-created' for consumer group='icc-gus-export'"}
2025-03-14T10:10:04.568483+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741947004568,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T10:10:04.568484+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741947004568,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-folder-created finished"}
2025-03-14T10:10:08.884605+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741947008884,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T10:11:08.884617+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741947068884,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T10:19:08.884773+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741947548884,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T10:21:08.884628+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741947668884,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T10:32:08.884596+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741948328884,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T10:33:32.389838+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741948412389,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T10:33:32.390834+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741948412390,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T10:35:08.888624+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741948508888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T10:37:08.884621+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741948628884,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T10:42:41.704708+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741948961704,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 8d4068ab-d4f7-43d0-b43b-cea57acb8f8b"}
2025-03-14T10:42:52.706517+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741948972706,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T10:42:52.706522+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741948972706,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T10:43:08.884631+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741948988884,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T10:46:08.888590+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741949168888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T10:57:08.884602+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741949828884,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T11:03:08.884614+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741950188884,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T11:04:08.888592+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741950248888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T11:12:08.888670+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741950728888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T11:16:08.888617+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741950968888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T11:18:08.888648+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741951088888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T11:21:08.888613+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741951268888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T11:22:59.598715+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741951379598,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T11:22:59.599720+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741951379599,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T11:24:08.888635+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741951448888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T11:30:08.888581+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741951808888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T11:32:08.888612+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741951928888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T11:35:08.888598+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741952108888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T11:36:08.888601+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741952168888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T11:37:08.888619+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741952228888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T11:39:08.892617+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741952348892,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T11:43:03.263392+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741952583263,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T11:43:03.264370+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741952583264,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T11:47:08.888643+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741952828888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T11:50:08.888616+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741953008888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:04:08.888598+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741953848888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:05:08.888599+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741953908888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:06:39.191441+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741953999191,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:39.191663+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741953999191,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-gus-export'"}
2025-03-14T12:06:39.191806+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741953999191,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:06:39.191841+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741953999191,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created-without-slack-channel finished"}
2025-03-14T12:06:42.624088+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954002623,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","id":"500EE00001TsxgHYAR","success":true,"errors":[],"msg":"Attempted incident Upsert for b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:51.389714+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954011389,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:51.389878+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741954011389,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-gus-export'"}
2025-03-14T12:06:51.392532+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954011389,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:06:51.392534+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954011390,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received Incident to CIs event from ICC for incident 500EE00001TsxgHYAR: [{\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"gusCaseRecordId\":\"500EE00001TsxgHYAR\"}]"}
2025-03-14T12:06:51.392534+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954011390,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:51.392535+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741954011390,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-create-request' for consumer group='icc-gus-export'"}
2025-03-14T12:06:51.392535+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954011390,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:06:51.436542+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954011436,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received GUS Incident to CIs for incident 500EE00001TsxgHYAR: [{\"configurationItemId\":\"a7JEE00000KN9NY2A1\",\"gusCaseRecordId\":\"500EE00001TsxgHYAR\"}]"}
2025-03-14T12:06:51.436592+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954011436,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","Configuration_Item__c":"a7JEE00000KN9NY2A1","Case__c":"500EE00001TsxgHYAR","msg":"[buildGusIncidentToCIFromEvent] Building Gus Incident to CI from ICC event"}
2025-03-14T12:06:53.514321+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954013514,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Locks created: {\n  \"hasErrors\": false,\n  \"results\": [\n    {\n      \"success\": true,\n      \"errors\": [],\n      \"id\": \"a8LEE00001BWjCx2AL\"\n    }\n  ]\n}"}
2025-03-14T12:06:53.514635+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954013514,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:06:53.514999+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954013514,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9f9565a-8c7f-4fc9-b36b-ff276984df6f' to Kafka topic 'incident'"}
2025-03-14T12:06:53.515001+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954013514,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:06:53.515001+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954013514,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"CTC Locks created for incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f, locks: [{\"id\":\"07d0f8b4-e80a-442e-8a0e-84e886869fad\",\"status\":\"active\",\"externalId\":\"a8LEE00001BWjCx2AL\",\"incidentToCiId\":\"cde729bf-eb53-4b81-994a-248ab652ddd8\"}]"}
2025-03-14T12:06:53.515002+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954013514,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-create-request finished"}
2025-03-14T12:06:53.749618+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954013749,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:06:58.000509+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954018000,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:06:58.000624+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954018000,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9f9565a-8c7f-4fc9-b36b-ff276984df6f' to Kafka topic 'incident'"}
2025-03-14T12:06:58.000738+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954018000,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:06:58.000914+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954018000,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:06:45.665Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T12:06:52.008Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:06:45.665Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core Live on Falcon\"]}},\"requestId\":\"c90314ee-8499-51cb-5701-d01fe189e66b\",\"client\":\"quantumks2s\"} done"}
2025-03-14T12:06:58.001118+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954018001,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"}
2025-03-14T12:07:19.900862+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954039900,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:07:19.901099+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741954039901,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-14T12:07:19.901269+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954039901,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:07:19.901391+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954039901,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T12:07:19.891Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:06:58.000Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"w5p855-yjg7s-jbjkcq-v2piw-1741954039665\",\"client\":\"icc-ui\"}"}
2025-03-14T12:07:19.901393+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954039901,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-14T12:07:19.901396+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954039901,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-14T12:07:19.901507+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954039901,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-14T12:07:19.922585+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954039922,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:07:19.922840+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741954039922,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-14T12:07:19.922995+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954039922,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:07:19.923093+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954039923,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T12:07:19.913Z\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"incident\":{\"id\":\"b9f9565a-8c7f-4fc9-b36b-ff276984df6f\",\"slackChannel\":{\"id\":\"C08HAAUU8T1\",\"name\":\"icc-73021516\"},\"subject\":\"USA754s high APT Incident\",\"description\":\"Sherlock detected an APT Incident for Cell: usa754s, FI: AWS-PROD21-USEAST2. \\nAnomalies detected in the timeframe 2025-03-14 11:58:00.000 - 2025-03-14 12:00:00.000.\\n\\nCase created using .case by @Krisztian Zsibrek in #cp-sre-alerts for usa754s\",\"detectedTime\":\"2025-03-14T12:03:36.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q0QDF2JDNW0NV9\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T12:06:37.693Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/icj-vovt-ppp\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-413-418-2203, pin: 359229665; \\nFind numbers in more regions on https://tel.meet/icj-vovt-ppp?pin=8530409033452, pin: 8530409033452\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"modifiedAt\":\"2025-03-14T12:06:37.693Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"b4067e69-47ac-45ac-a98a-da87b1fda8e0\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T12:06:37.693Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73021516\",\"caseRecordId\":\"500EE00001TsxgHYAR\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/R0cKAjkOH11M\",\"engagedAt\":\"2025-03-14T12:06:51.401Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T12:06:58.000Z\"},\"eventObj\":[],\"requestId\":\"w5p855-yjg7s-jbjkcq-v2piw-1741954039665\",\"client\":\"icc-ui\"}"}
2025-03-14T12:07:19.923096+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954039923,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-14T12:07:19.923131+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954039923,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"}"}
2025-03-14T12:07:19.923229+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954039923,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:07:19.923304+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954039923,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9f9565a-8c7f-4fc9-b36b-ff276984df6f' to Kafka topic 'incident'"}
2025-03-14T12:07:19.923353+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954039923,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:07:19.923451+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954039923,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-14T12:07:19.978787+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954039978,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:07:19.978914+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741954039978,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-14T12:07:19.979049+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954039979,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:07:19.979070+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954039979,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-14T12:07:40.737916+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954060737,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:07:40.738112+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741954060738,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-trust-posting-created' for consumer group='icc-gus-export'"}
2025-03-14T12:07:40.738279+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954060738,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:07:40.738283+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954060738,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-trust-posting-created finished"}
2025-03-14T12:10:57.029160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954257029,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:10:57.029452+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741954257029,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T12:10:57.029611+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954257029,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:11:07.530198+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954267530,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:11:07.530430+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741954267530,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T12:11:07.530581+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954267530,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:11:07.581321+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741954267581,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001TsxgHYAR and Update 1, Metric Number: aC9EE000000CGaT0AW"}
2025-03-14T12:11:07.581323+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954267581,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: b9f9565a-8c7f-4fc9-b36b-ff276984df6f - caseId: 500EE00001TsxgHYAR - TCE Update Number: 1"}
2025-03-14T12:11:07.581324+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954267581,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T12:12:47.169344+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954367169,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:12:47.169689+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741954367169,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-gus-export'"}
2025-03-14T12:12:47.169866+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954367169,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:12:47.169898+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954367169,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-request finished"}
2025-03-14T12:12:57.632708+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954377632,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","Status":"Closed - Duplicate","SM_Icc_External_Id__c":"ac6909f3-11e4-4796-9e64-f8ff97344d68","Subject":"Duplicate Case - Data Cloud CRM Connector experiencing delays in ingesting data for certain customers","Description":"Justification for Quick Close: \n https://salesforce-internal.slack.com/archives/C08ATM6TXK9/p1741901079650709 \n","Priority":"Sev4","Origin":"","SM_Origin_Details__c":"N/A","SM_Customer_Impact__c":"None","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08ATM6TXK9","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-01-31T17:49:46.993Z","SM_Date_Time_Incident_End__c":"2025-03-14T12:12:54.370Z","Bridge_URL__c":"https://meet.google.com/vbu-pqjm-afg","SM_Category__c":"Duplicate Case","SM_RootCausePicklist__c":"Duplicate Case","Incident_Detected_Time__c":"2025-01-31T17:49:46.993Z","Timeline_of_Events__c":"https://salesforce.quip.com/uFDvA7bccC1s","Scrum_Team__c":"a00B000000BKrGOIA1","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for ac6909f3-11e4-4796-9e64-f8ff97344d68"}
2025-03-14T12:13:05.204992+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741954385204,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T12:13:05.204997+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741954385204,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T12:13:23.107157+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954403107,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: b9f9565a-8c7f-4fc9-b36b-ff276984df6f"}
2025-03-14T12:13:23.107367+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741954403107,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-gus-export'"}
2025-03-14T12:13:23.107515+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954403107,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:13:23.107534+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954403107,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-request finished"}
2025-03-14T12:16:08.888606+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954568888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:20:08.888691+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954808888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:23:08.889358+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741954988889,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:31:08.892626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741955468892,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:36:08.896647+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741955768896,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:42:08.892612+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741956128892,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:44:08.892613+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741956248892,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:52:08.892610+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741956728892,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:56:08.892622+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741956968892,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:57:08.892608+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741957028892,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T12:58:08.892644+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741957088892,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:01:08.892645+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741957268892,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:02:08.892623+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741957328892,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:05:08.892607+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741957508892,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:05:19.999149+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741957519998,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:05:19.999193+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741957519999,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e43b6100-6b94-42b6-9e56-e6e8a28ba269' to Kafka topic 'incident'"}
2025-03-14T13:05:19.999272+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741957519999,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:05:20.050408+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741957520050,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e43b6100-6b94-42b6-9e56-e6e8a28ba269"}
2025-03-14T13:05:20.050541+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741957520050,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T13:05:20.050713+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741957520050,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:05:20.050716+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741957520050,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T13:05:28.244571+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741957528244,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T13:05:28.244580+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741957528244,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T13:10:08.892615+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741957808892,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:12:08.892595+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741957928892,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:13:08.892613+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741957988892,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:15:08.892590+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741958108892,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:20:27.359809+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741958427359,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T13:20:27.360820+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741958427360,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T13:25:08.892599+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741958708892,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:25:28.440037+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741958728439,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T13:25:28.440965+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741958728440,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T13:30:08.896638+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741959008896,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:38:08.896649+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741959488896,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:40:08.896626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741959608896,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:40:31.296537+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741959631296,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T13:40:31.297570+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741959631297,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T13:41:08.897158+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741959668896,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:45:32.381746+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741959932381,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T13:45:32.382689+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741959932382,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T13:47:08.896609+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741960028896,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:49:08.896587+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741960148896,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:53:08.896662+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741960388896,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:54:08.901149+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741960448901,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:56:08.896672+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741960568896,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T13:59:08.897165+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741960748896,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:02:08.900657+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741960928900,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:05:08.900648+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741961108900,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:06:08.900637+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741961168900,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:07:08.900637+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741961228900,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:08:08.900630+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741961288900,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:13:08.900642+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741961588900,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:17:08.900647+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741961828900,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:26:08.900626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741962368900,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:37:07.493263+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963027492,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:07.493267+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741963027493,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-gus-export'"}
2025-03-14T14:37:07.493268+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963027493,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:37:07.493268+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963027493,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created-without-slack-channel finished"}
2025-03-14T14:37:09.174973+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963029174,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:09.175251+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741963029175,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-gus-export'"}
2025-03-14T14:37:09.175399+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963029175,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:37:09.175399+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963029175,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created-with-slack-channel finished"}
2025-03-14T14:37:09.266299+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963029266,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:09.266469+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741963029266,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created' for consumer group='icc-gus-export'"}
2025-03-14T14:37:09.266603+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963029266,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:37:09.266642+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963029266,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-c3491190-f157-4c72-8db8-2885f47aaefa\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-14T14:37:09.211Z\",\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-c3491190-f157-4c72-8db8-2885f47aaefa\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"}
2025-03-14T14:37:09.268671+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963029266,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","Status":"New","SM_Icc_External_Id__c":"c3491190-f157-4c72-8db8-2885f47aaefa","Subject":"Email as a Service Performance degradation","Description":"CP SRE Incident\n\nCase created using .case by @Krisztian Zsibrek in #sr","Priority":"Sev2","Origin":"Customer - Internal","SM_Origin_Details__c":"","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HTQWFF8T","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T14:37:05.972Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-14T14:35:57.000Z","Timeline_of_Events__c":"","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:09.409637+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963029409,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:09.409881+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741963029409,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-to-generate' for consumer group='icc-gus-export'"}
2025-03-14T14:37:09.410025+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963029409,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:37:09.410048+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963029410,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-to-generate finished"}
2025-03-14T14:37:11.066197+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963031066,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:11.066453+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741963031066,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-gus-export'"}
2025-03-14T14:37:11.066615+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963031066,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:37:11.066619+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963031066,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-generated finished"}
2025-03-14T14:37:11.140767+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963031140,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","id":"500EE00001TtHdKYAV","success":true,"errors":[],"msg":"Attempted incident Upsert for c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:12.338184+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963032338,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:12.338338+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741963032338,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-created' for consumer group='icc-gus-export'"}
2025-03-14T14:37:12.338494+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963032338,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:37:12.338495+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963032338,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-created finished"}
2025-03-14T14:37:14.957813+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963034957,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:14.957925+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741963034957,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-gus-export'"}
2025-03-14T14:37:14.958065+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963034958,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:37:14.958077+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963034958,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed finished"}
2025-03-14T14:37:19.055285+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963039055,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:19.055630+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741963039055,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-14T14:37:19.055787+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963039055,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:37:19.055914+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963039055,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:14.193Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T14:37:18.910Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:14.193Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core Live on Falcon\"]}},\"requestId\":\"7f4a9597-7e8b-3302-fa56-71b572d462b7\",\"client\":\"quantumks2s\"}"}
2025-03-14T14:37:19.056046+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963039055,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"c3491190-f157-4c72-8db8-2885f47aaefa","Subject":"Email as a Service Performance degradation","Description":"CP SRE Incident\n\nCase created using .case by @Krisztian Zsibrek in #sr","Priority":"Sev2","Origin":"Customer - Internal","SM_Origin_Details__c":"","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HTQWFF8T","SM_Bridge_Start_Time__c":"2025-03-14T14:37:18.383Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T14:37:05.972Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"https://meet.google.com/pjd-dhuc-ufx","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-14T14:35:57.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/zsekAwbSoZVN","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core Live on Falcon","SM_Incident_Commander__c":"005B0000006BPsrIAG","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:21.516984+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963041516,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:24.556680+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963044556,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:37:24.556797+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963044556,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"}
2025-03-14T14:37:24.556877+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963044556,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:37:24.557011+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963044556,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:14.193Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T14:37:18.910Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"detectedTime\":\"2025-03-14T14:35:57.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T14:37:05.972Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:37:14.193Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:37:05.972Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"182908c0-0f8e-4f77-8ff9-b1a7435b6deb\",\"email\":\"kzsibrek@salesforce.com\",\"active\":true,\"name\":\"Krisztian Zsibrek\",\"firstName\":\"Krisztian\",\"lastName\":\"Zsibrek\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000006BPsrIAG\",\"slackUserId\":\"WV8TM5WP5\",\"createdBy\":\"kzsibrek@salesforce.com\",\"modifiedBy\":\"kzsibrek@salesforce.com\",\"createdAt\":\"2022-07-15T09:24:15.476Z\",\"modifiedAt\":\"2022-07-15T09:24:15.476Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core Live on Falcon\"]}},\"requestId\":\"7f4a9597-7e8b-3302-fa56-71b572d462b7\",\"client\":\"quantumks2s\"} done"}
2025-03-14T14:37:24.557072+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963044557,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"}
2025-03-14T14:37:40.057363+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963060057,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:40.057524+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741963060057,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T14:37:40.057683+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963060057,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:37:40.057686+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963060057,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T14:37:40.145888+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963060145,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:40.146044+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741963060145,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"}
2025-03-14T14:37:40.146167+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963060146,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:37:40.146177+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963060146,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"}
2025-03-14T14:37:42.098882+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963062098,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:42.099351+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741963062099,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-gus-export'"}
2025-03-14T14:37:42.099541+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963062099,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:37:42.126017+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963062125,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T14:37:42.126161+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741963062126,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"}
2025-03-14T14:37:42.126293+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963062126,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:37:42.126296+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963062126,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"}
2025-03-14T14:37:42.871886+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963062871,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Successfully created new TTx (TTe) in GUS, record id aB6EE000000JUOz0AO, for Incident case 500EE00001TtHdKYAV with PagerDuty service name: GUS: Centralized Incident Response(CIR) Incident Escalation"}
2025-03-14T14:37:42.871895+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963062871,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Created TTe from the PageResponse event of ICC incident: c3491190-f157-4c72-8db8-2885f47aaefa - caseId: 500EE00001TtHdKYAV - serviceName: GUS: Centralized Incident Response(CIR) Incident Escalation - startTime: 2025-03-14T14:37:42.589Z - gusTTxId: aB6EE000000JUOz0AO"}
2025-03-14T14:37:42.871910+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963062871,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-response finished"}
2025-03-14T14:40:08.900649+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963208900,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:42:08.904639+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963328904,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:44:08.900670+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963448900,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:46:08.904655+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963568904,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:53:08.900671+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741963988900,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:56:08.900633+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741964168900,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:57:08.904636+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741964228904,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T14:58:53.140121+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741964333140,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T15:00:47.547614+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741964447547,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T15:00:47.548594+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741964447548,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T15:02:08.900643+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741964528900,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T15:08:08.900626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741964888900,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T15:10:05.241406+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741965005241,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T15:10:05.242814+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741965005242,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T15:11:08.900642+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741965068900,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T15:15:08.900642+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741965308900,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T15:20:08.904625+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741965608904,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T15:21:36.518873+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741965696518,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Successfully updated the End time of TTx (record id: aB6EE000000JUSD0A4) for Incident case 500EE00001TtHdKYAV with PagerDuty service name: SR Exec."}
2025-03-14T15:21:36.518966+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741965696518,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-call-joined finished"}
2025-03-14T15:22:08.904637+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741965728904,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T15:29:08.904620+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741966148904,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T15:30:08.904643+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741966208904,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T15:31:08.904633+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741966268904,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T15:32:08.904656+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741966328904,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T15:37:08.908662+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741966628908,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T15:37:48.975766+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741966668975,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T15:37:48.976081+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741966668976,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T15:37:48.976280+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741966668976,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T15:37:58.864319+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741966678864,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T15:37:58.864654+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741966678864,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T15:37:58.864838+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741966678864,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T15:37:58.933757+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741966678933,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001TtHdKYAV and Update 4, Metric Number: aC9EE000000CGk90AG"}
2025-03-14T15:37:58.933759+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741966678933,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: c3491190-f157-4c72-8db8-2885f47aaefa - caseId: 500EE00001TtHdKYAV - TCE Update Number: 4"}
2025-03-14T15:37:58.933761+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741966678933,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T15:45:08.908689+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741967108908,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T15:46:08.908659+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741967168908,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T15:49:08.908692+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741967348908,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T15:56:08.908775+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741967768908,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T15:59:08.908648+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741967948908,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:03:55.383927+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741968235383,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:03:55.384469+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741968235384,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-14T16:03:55.384627+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741968235384,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:03:55.384797+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741968235384,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T16:03:55.201Z\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"name\":\"Maeve Coleman\",\"email\":\"maeve.coleman@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedA
2025-03-14T16:03:55.384797+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] t\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T14:58:56.178Z\",\"usdResources\":[]},\"changes\":{\"description\":[\"CP SRE Incident\\n\\nCase created using .case by @Krisztian Zsibrek in #sr\",\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a11e9f32-2f89-40ab-984d-a2666e9f2396\",\"email\":\"roflaherty@salesforce.com\",\"active\":true,\"name\":\"Rory O'Flaherty\",\"firstName\":\"Rory\",\"lastName\":\"O'Flaherty\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000012QkyIAE\",\"slackUserId\":\"WBY5HAV5K\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2022-09-20T09:04:10.986Z\",\"modifiedAt\":\"2024-10-09T12:35:27.913Z\"},\"externalGusId\":null}],\"1\":[null,{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T14:47:24.212Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"externalGusId\":null}]},\"rootCause\":[\"\",\"Change\"]},\"requestId\":\"kg3tef-mgvnu-6riuyt-5u54b-1741968233944\",\"client\":\"icc-ui\"}"}
2025-03-14T16:03:55.384950+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741968235384,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"c3491190-f157-4c72-8db8-2885f47aaefa","Subject":"Email as a Service Performance degradation","Description":"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\n","Priority":"Sev1","Origin":"Customer - Internal","SM_Origin_Details__c":"","SM_Customer_Impact__c":"Feature Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HTQWFF8T","SM_Bridge_Start_Time__c":"2025-03-14T14:37:18.383Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-11T00:00:00.000Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"https://meet.google.com/pjd-dhuc-ufx","SM_Category__c":"Infrastructure","SM_RootCausePicklist__c":"Change","Incident_Detected_Time__c":"2025-03-14T14:35:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/zsekAwbSoZVN","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core Live on Falcon","SM_Incident_Commander__c":"005B00000012QkyIAE","SM_Incident_Communications_Owner__c":"005B0000004thjnIAA","SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:05:08.908887+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741968308908,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:07:08.908684+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741968428908,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:07:41.306105+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741968461305,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: c3491190-f157-4c72-8db8-2885f47aaefa - caseId: 500EE00001TtHdKYAV - TCE Update Number: 5"}
2025-03-14T16:07:41.306147+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741968461306,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T16:07:51.691390+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741968471691,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:07:51.691704+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741968471691,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T16:07:51.691942+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741968471691,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:07:51.734045+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741968471733,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001TtHdKYAV and Update 5, Metric Number: aC9EE000000CGll0AG"}
2025-03-14T16:07:51.734052+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741968471733,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: c3491190-f157-4c72-8db8-2885f47aaefa - caseId: 500EE00001TtHdKYAV - TCE Update Number: 5"}
2025-03-14T16:07:51.734140+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741968471734,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T16:10:50.632644+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741968650632,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:10:50.632861+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741968650632,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-acknowledged' for consumer group='icc-gus-export'"}
2025-03-14T16:10:50.633047+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741968650632,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:10:50.633048+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741968650632,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-acknowledged finished"}
2025-03-14T16:15:18.484799+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741968918484,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T16:15:18.485860+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741968918485,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T16:16:08.912646+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741968968912,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:18:08.912639+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741969088912,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:19:08.912641+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741969148912,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:21:08.912635+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741969268912,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:23:08.912775+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741969388912,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:26:08.912672+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741969568912,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:35:08.912669+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970108912,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:37:08.912657+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970228912,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:37:57.386900+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970277386,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:37:57.387277+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741970277387,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T16:37:57.387454+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970277387,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:38:08.912665+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970288912,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:39:08.636149+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970348635,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:39:08.636528+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741970348636,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T16:39:08.636680+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970348636,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:39:08.694297+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741970348694,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001TtHdKYAV and Update 6, Metric Number: aC9EE000000CGnN0AW"}
2025-03-14T16:39:08.694304+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970348694,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: c3491190-f157-4c72-8db8-2885f47aaefa - caseId: 500EE00001TtHdKYAV - TCE Update Number: 6"}
2025-03-14T16:39:08.694373+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970348694,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T16:40:08.912854+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970408912,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:43:08.912653+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970588912,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:44:03.058558+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970643058,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:44:03.059036+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741970643058,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-roles-updated' for consumer group='icc-gus-export'"}
2025-03-14T16:44:03.059214+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970643059,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:44:03.059308+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970643059,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","SM_Icc_External_Id__c":"c3491190-f157-4c72-8db8-2885f47aaefa","SM_Incident_Commander__c":"005T0000000nOUkIAM","SM_Incident_Communications_Owner__c":"005B00000018dYUIAY","SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:47:08.912647+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970828912,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:48:08.912625+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970888912,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:49:11.299956+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970951299,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T16:49:11.300262+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741970951300,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-gus-export'"}
2025-03-14T16:49:11.300417+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970951300,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:49:11.300418+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970951300,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created-without-slack-channel finished"}
2025-03-14T16:49:15.856781+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970955856,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","id":"500EE00001TtNhEYAV","success":true,"errors":[],"msg":"Attempted incident Upsert for a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T16:49:21.125070+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970961124,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T16:49:21.125387+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741970961125,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-14T16:49:21.125539+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970961125,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:49:21.125653+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970961125,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n Pls refer to Feed Post for more details.\",\"detectedTime\":\"2025-03-14T16:49:10.004Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T16:49:10.004Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https://tel.meet/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:49:18.911Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T16:49:20.761Z\",\"user\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"gusUserId\":null,\"slackUserId\":null,\"name\":\"fawkes-platform\",\"email\":\"fawkes@salesforce.com\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n Pls refer to Feed Post for more details.\",\"detectedTime\":\"2025-03-14T16:49:10.004Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T16:49:10.004Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https://tel.meet/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:49:18.911Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T16:49:20.593Z\"]},\"requestId\":\"6df946ad-b99b-c412-1198-0337f5b6df43\",\"client\":\"quantumks2s\"}"}
2025-03-14T16:49:21.126425+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970961125,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"a882d5d7-0a16-46fc-bde3-904575912d38","Subject":"na151 Single Org activities causing Connection Pool Timeouts","Description":"na151 Single Org activities causing Connection Pool Timeouts.\n Pls refer to Feed Post for more details.","Priority":"Sev2","Origin":"Monitoring","SM_Origin_Details__c":"","SM_Customer_Impact__c":"Currently Under Investigation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HTTU6YH0","SM_Bridge_Start_Time__c":"2025-03-14T16:49:20.593Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T16:49:10.004Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"https://meet.google.com/fgc-yaiv-mjs","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-14T16:49:10.004Z","Timeline_of_Events__c":"https://salesforce.quip.com/laaJALTdwsz3","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Commander__c":"00590000000DrNxAAK","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T16:49:21.215824+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970961215,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T16:49:21.216112+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741970961216,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-14T16:49:21.218532+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970961216,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:49:21.218549+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970961216,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n Pls refer to Feed Post for more details.\",\"detectedTime\":\"2025-03-14T16:49:10.004Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https://tel.meet/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:49:18.911Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T16:49:21.069Z\",\"user\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"gusUserId\":null,\"slackUserId\":null,\"name\":\"fawkes-platform\",\"email\":\"fawkes@salesforce.com\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n Pls refer to Feed Post for more details.\",\"detectedTime\":\"2025-03-14T16:49:10.004Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https://tel.meet/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:49:18.911Z\",\"usdResources\":[]},\"changes\":{\"impactStartTime\":[\"2025-03-14T16:49:10.004Z\",\"2025-03-14T16:40:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}]}},\"requestId\":\"6df946ad-b99b-c412-1198-0337f5b6df43\",\"client\":\"quantumks2s\"}"}
2025-03-14T16:49:21.218552+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970961216,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"a882d5d7-0a16-46fc-bde3-904575912d38","Subject":"na151 Single Org activities causing Connection Pool Timeouts","Description":"na151 Single Org activities causing Connection Pool Timeouts.\n Pls refer to Feed Post for more details.","Priority":"Sev2","Origin":"Monitoring","SM_Origin_Details__c":"","SM_Customer_Impact__c":"Currently Under Investigation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HTTU6YH0","SM_Bridge_Start_Time__c":"2025-03-14T16:49:20.593Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T16:40:00.000Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"https://meet.google.com/fgc-yaiv-mjs","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-14T16:49:10.004Z","Timeline_of_Events__c":"https://salesforce.quip.com/laaJALTdwsz3","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Commander__c":"00590000000DrNxAAK","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T16:49:24.725953+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970964725,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T16:49:24.726007+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741970964725,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-gus-export'"}
2025-03-14T16:49:24.726138+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970964726,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:49:24.726164+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970964726,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-response finished"}
2025-03-14T16:49:44.247503+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970984247,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T16:49:44.247631+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741970984247,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T16:49:44.247798+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970984247,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:49:44.247833+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741970984247,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T16:52:47.991697+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741971167991,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:52:47.991941+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741971167991,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-post-created' for consumer group='icc-gus-export'"}
2025-03-14T16:52:47.992126+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741971167992,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:52:47.992127+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741971167992,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-swimlane-post-created finished"}
2025-03-14T16:52:47.995487+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741971167995,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T16:52:47.995806+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741971167995,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-updated' for consumer group='icc-gus-export'"}
2025-03-14T16:52:47.995808+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741971167995,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:52:47.995808+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741971167995,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-scheduled-activity-updated finished"}
2025-03-14T16:55:08.913185+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741971308913,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:59:21.713697+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741971561713,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T16:59:21.713811+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741971561713,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T16:59:21.713921+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741971561713,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:59:21.713942+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741971561713,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T16:59:21.888668+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741971561888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T16:59:21.888827+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741971561888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"}
2025-03-14T16:59:21.888959+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741971561888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T16:59:21.888962+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741971561888,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"}
2025-03-14T16:59:26.602827+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741971566602,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T16:59:26.603837+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741971566603,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T17:04:08.916671+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741971848916,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:04:42.198277+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741971882198,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:06:08.912663+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741971968912,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:12:08.916615+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972328916,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:14:31.507881+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972471507,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T17:14:31.508209+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741972471508,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-14T17:14:31.508456+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972471508,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:14:31.508572+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972471508,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T17:14:31.495Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n Pls refer to Feed Post for more details.\",\"detectedTime\":\"2025-03-14T16:49:10.004Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https://tel.meet/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:49:27.361Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"6ra7eq-nzydio-b90166-l9pwne-1741972470573\",\"client\":\"icc-ui\"}"}
2025-03-14T17:14:31.508595+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972471508,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-14T17:14:31.508638+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972471508,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-14T17:14:31.508774+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972471508,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-14T17:14:31.525340+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972471525,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T17:14:31.525622+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741972471525,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-14T17:14:31.525769+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972471525,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:14:31.525809+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972471525,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T17:14:31.516Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n Pls refer to Feed Post for more details.\",\"detectedTime\":\"2025-03-14T16:49:10.004Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https://tel.meet/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T16:49:27.361Z\"},\"eventObj\":[],\"requestId\":\"6ra7eq-nzydio-b90166-l9pwne-1741972470573\",\"client\":\"icc-ui\"}"}
2025-03-14T17:14:31.525810+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972471525,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-14T17:14:31.525843+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972471525,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"}"}
2025-03-14T17:14:31.525937+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972471525,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:14:31.525986+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972471525,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'a882d5d7-0a16-46fc-bde3-904575912d38' to Kafka topic 'incident'"}
2025-03-14T17:14:31.526073+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972471526,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:14:31.526269+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972471526,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-14T17:14:31.584071+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972471583,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T17:14:31.584132+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741972471584,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-14T17:14:31.584303+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972471584,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:14:31.584316+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972471584,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-14T17:14:36.525098+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972476524,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T17:14:36.525166+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741972476525,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T17:14:36.525313+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972476525,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:14:36.525313+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972476525,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T17:16:54.411057+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972614410,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T17:16:54.411371+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741972614411,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T17:16:54.412324+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972614411,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:18:37.374724+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972717374,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","id":"aCqEE000000C0ST0A0","success":true,"errors":[],"msg":"Successfully upserted Incident to CI for Gus record with configuration item : a7JB0000000MmRgMAK"}
2025-03-14T17:18:37.374755+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972717374,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"sendInsertResponsesEvent {\"createdAt\":\"2025-03-14T17:18:37.374Z\",\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0ST0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JB0000000MmRgMAK\"}]} for icc-incident-to-cis-response"}
2025-03-14T17:18:37.374903+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972717374,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:18:37.374979+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972717374,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'a882d5d7-0a16-46fc-bde3-904575912d38' to Kafka topic 'incident'"}
2025-03-14T17:18:37.375055+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972717375,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:18:37.375087+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972717375,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":true}
2025-03-14T17:18:37.375172+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972717375,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"}
2025-03-14T17:18:37.425224+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972717425,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T17:18:37.425437+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741972717425,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-gus-export'"}
2025-03-14T17:18:37.425621+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972717425,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:18:37.425653+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972717425,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-response finished"}
2025-03-14T17:18:37.448739+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972717448,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T17:18:37.448938+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741972717448,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-gus-export'"}
2025-03-14T17:18:37.449077+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972717449,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:18:37.449078+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972717449,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success finished"}
2025-03-14T17:19:50.147166+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972790147,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: a882d5d7-0a16-46fc-bde3-904575912d38 - caseId: 500EE00001TtNhEYAV - TCE Update Number: 2"}
2025-03-14T17:19:50.147244+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741972790147,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T17:25:07.916831+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107916,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T17:25:07.917119+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741973107917,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-14T17:25:07.917301+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107917,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:25:07.917405+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107917,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T17:25:07.544Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https://tel.meet/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}"}
2025-03-14T17:25:07.917408+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107917,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-14T17:25:07.917409+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107917,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-14T17:25:07.917540+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107917,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-14T17:25:07.917623+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107917,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T17:25:07.917893+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741973107917,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-14T17:25:07.917992+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107917,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:25:07.918090+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107918,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T17:25:07.566Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https://tel.meet/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":[],\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}"}
2025-03-14T17:25:07.918093+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107918,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-14T17:25:07.918141+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107918,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"}"}
2025-03-14T17:25:07.918219+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107918,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:25:07.918308+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107918,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'a882d5d7-0a16-46fc-bde3-904575912d38' to Kafka topic 'incident'"}
2025-03-14T17:25:07.918344+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107918,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:25:07.918391+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107918,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-14T17:25:07.918483+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107918,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T17:25:07.918700+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741973107918,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-14T17:25:07.918784+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107918,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:25:07.918882+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107918,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T17:25:07.768Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https://tel.meet/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}"}
2025-03-14T17:25:07.918883+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107918,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-14T17:25:07.918886+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107918,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-14T17:25:07.918950+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107918,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-14T17:25:07.919031+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107918,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T17:25:07.919253+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741973107919,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-14T17:25:07.919338+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107919,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:25:07.919424+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107919,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T17:25:07.788Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https://tel.meet/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"modifiedAt\":\"2025-03-14T16:49:10.004Z\",\"createdBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"modifiedBy\":{\"id\":\"a6f7cbb0-913f-4a59-af8c-cd89db6b8cf2\",\"email\":\"fawkes@salesforce.com\",\"active\":true,\"name\":\"fawkes-platform\",\"firstName\":null,\"lastName\":null,\"profile\":\"service account\",\"gusUserId\":null,\"slackUserId\":null,\"createdBy\":\"icc@auth.qks2s\",\"modifiedBy\":\"icc@auth.qks2s\",\"createdAt\":\"2023-02-10T05:18:59.679Z\",\"modifiedAt\":\"2023-02-10T05:18:59.679Z\"},\"id\":\"3d6b46d9-110e-4052-ae54-255ef0f7d37f\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"externalGusId\":null}],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"eventObj\":[],\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-1741973107041\",\"client\":\"icc-ui\"}"}
2025-03-14T17:25:07.919426+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107919,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-14T17:25:07.919428+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107919,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"}"}
2025-03-14T17:25:07.919498+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107919,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:25:07.919570+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107919,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'a882d5d7-0a16-46fc-bde3-904575912d38' to Kafka topic 'incident'"}
2025-03-14T17:25:07.919612+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107919,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:25:07.919807+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107919,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-14T17:25:07.919808+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107919,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T17:25:07.920117+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741973107920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-gus-export'"}
2025-03-14T17:25:07.920198+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:25:07.920360+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https://tel.meet/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000XZbjIAG\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\",\"customerExperience\":\"Performance degredation\",\"immediateResolution\":\"The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"aarQuestions\":\"What was the cause of the org spiking in conn pool usage? How can we prevent this from causing impact to the whole pod?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"Connection Pool - Single Org\",\"closedBy\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"createdBy\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"modifiedBy\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T17:25:07.497Z\",\"modifiedAt\":\"2025-03-14T17:25:07.497Z\",\"id\":\"e42b0e55-7ed3-4b4e-9933-8f791b9693cf\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"} - {\"createdAt\":\"2025-03-14T17:25:07.577Z\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"name\":\"Nikita Aggarwal\",\"email\":\"aggarwal.n@salesforce.com\"},\"incident\":{\"id\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"slackChannel\":{\"id\":\"C08HTTU6YH0\",\"name\":\"icc-73028060\"},\"subject\":\"na151 Single Org activities causing Connection Pool Timeouts\",\"description\":\"na151 Single Org activities causing Connection Pool Timeouts.\\n\\nFrom Fawkes automation:\\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"detectedTime\":\"2025-03-14T16:49:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Monitoring\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T16:40:00.000Z\",\"impactEndTime\":\"2025-03-14T16:46:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/fgc-yaiv-mjs\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-209-837-3241, pin: 504785962; \\nFind numbers in more regions on https://tel.meet/fgc-yaiv-mjs?pin=4487652521825, pin: 4487652521825\\n\"},\"roles\":[],\"category\":\"Application\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T16:49:10.004Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000XZbjIAG\",\"detectedByServiceOwner\":false,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\",\"customerExperience\":\"Performance degredation\",\"immediateResolution\":\"The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.\",\"aarQuestions\":\"What was the cause of the org spiking in conn pool usage? How can we prevent this from causing impact to the whole pod?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"Connection Pool - Single Org\",\"closedBy\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"incidentId\":\"a882d5d7-0a16-46fc-bde3-904575912d38\",\"createdBy\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"modifiedBy\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T17:25:07.497Z\",\"modifiedAt\":\"2025-03-14T17:25:07.497Z\",\"id\":\"e42b0e55-7ed3-4b4e-9933-8f791b9693cf\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73028060\",\"caseRecordId\":\"500EE00001TtNhEYAV\",\"servicesImpacted\":[],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/laaJALTdwsz3\",\"engagedAt\":\"2025-03-14T16:49:20.593Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:18:42.116Z\"},\"requestId\":\"vdt6a-uylla-06ae4-fmuzne-174197310
2025-03-14T17:25:07.920360+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] 7041\",\"client\":\"icc-ui\"}"}
2025-03-14T17:25:07.920554+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","Status":"Closed","SM_Icc_External_Id__c":"a882d5d7-0a16-46fc-bde3-904575912d38","Subject":"na151 Single Org activities causing Connection Pool Timeouts","Description":"na151 Single Org activities causing Connection Pool Timeouts.\n\nFrom Fawkes automation:\nDetection: The incident involved a spike in Connection Pool usage on pod na151, affecting the application na151-app2-23-ia4.ops.sfdc.net. The threshold of 10 was breached, peaking at 111 connections, but the issue has since resolved.\nCausation: The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.\nRemediation: The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.","Priority":"Sev2","Origin":"Monitoring","SM_Origin_Details__c":"https://salesforce.pagerduty.com/incidents/Q39BDEKUM2SPWQ?utm_campaign=channel&utm_source=slack","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HTTU6YH0","SM_Bridge_Start_Time__c":"2025-03-14T16:49:20.593Z","SM_Bridge_End_Time__c":"2025-03-14T17:25:07.577Z","SM_Date_Time_Incident_Started__c":"2025-03-14T16:40:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-14T16:46:00.000Z","Bridge_URL__c":"https://meet.google.com/fgc-yaiv-mjs","SM_Category__c":"Application","SM_RootCausePicklist__c":"Capacity","Product_Tag__c":"a1aB0000000XZbjIAG","SM_Proximate_Cause__c":"The spike in Connection Pool was attributed to a Single org impact, specifically affecting the organization ID 00Di0000000ivUT. No other metrics were impacted, and the issue was isolated to this org's activities.","Customer_Experience__c":"Performance degredation","SM_Immediate_Resolution__c":"The incident was resolved without manual intervention. An auto-remediation by Fawkes restarted the application, and a CSP throttle was applied to mitigate the connection pool saturation. The issue is no longer ongoing, but monitoring is advised.","SM_AAR_Questions__c":"What was the cause of the org spiking in conn pool usage? How can we prevent this from causing impact to the whole pod?","Resolution_Reason__c":null,"SM_Detected_By_Service_Owner__c":false,"Incident_Detected_Time__c":"2025-03-14T16:49:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/laaJALTdwsz3","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T17:25:07.927246+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107927,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T17:25:07.927390+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741973107927,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-14T17:25:07.927534+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107927,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:25:07.927534+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107927,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-14T17:25:07.927618+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107927,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T17:25:07.927695+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741973107927,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-14T17:25:07.927739+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107927,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:25:07.927739+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973107927,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-14T17:25:17.572599+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973117572,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: a882d5d7-0a16-46fc-bde3-904575912d38"}
2025-03-14T17:25:17.572934+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741973117572,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-gus-export'"}
2025-03-14T17:25:17.573106+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973117573,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:25:17.573107+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973117573,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-finished finished"}
2025-03-14T17:25:21.837386+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741973121837,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T17:25:21.837391+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741973121837,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T17:29:08.916652+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973348916,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:31:08.916601+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973468916,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:35:08.916639+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741973708916,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:41:40.011557+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974100011,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:41:40.011886+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741974100011,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-swimlane-reminder-triggered' for consumer group='icc-gus-export'"}
2025-03-14T17:41:40.012045+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974100012,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:41:40.012057+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974100012,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-swimlane-reminder-triggered finished"}
2025-03-14T17:44:08.920663+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974248920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:48:08.920670+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974488920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:49:33.280500+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974573280,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:49:33.280900+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741974573280,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-14T17:49:33.281079+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974573281,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:49:33.281177+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974573281,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T17:49:33.270Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:33.201Z\",\"modifiedAt\":\"2025-03-14T17:49:33.201Z\",\"id\":\"7d192378-91af-4192-9bbc-81bae16cab9a\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":null,\"sfid\":null},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:04:45.241Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"9d07kr-0mk42w-r41xph-7zxqe1-1741974572403\",\"client\":\"icc-ui\"}"}
2025-03-14T17:49:33.281182+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974573281,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-14T17:49:33.281207+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974573281,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-14T17:49:33.281333+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974573281,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-14T17:49:33.305042+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974573304,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:49:33.305342+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741974573305,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-14T17:49:33.305622+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974573305,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:49:33.305656+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974573305,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T17:49:33.295Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Starting approx. 00:00 March 11, multiple alerts showing connection issues between EaaS (email as a service) and the Core Mail Process VIP were observed. Initial impact was two FDs, however starting March 13, all FDs are likely affected. A Sev1 incident was spun up at 14:37 UTC. Email Infra and Ingress Gateway teams have been engaged to investigate. \\nCustomer Experience - Mail that is being sent from core, which cannot be delivered (i.e. bad/invalid email address, mailbox full, whatever reason recipient does not accept) leads to a bounce mail being generated and if bounce processing is on, it routes the mail to core using the CMP VIP which would update a contact/lead as bounced.\\n\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"c5d50a15-a4a1-4ca2-a7bc-dcfedc0bbe63\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"d91ed5ed-cf42-4900-bb06-2a376fbb5df5\",\"email\":\"jtatem@salesforce.com\",\"active\":true,\"name\":\"Jason Tatem\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005T0000000nOUkIAM\",\"slackUserId\":\"WAXCLPH43\",\"createdBy\":\"\",\"modifiedBy\":\"\",\"createdAt\":\"2022-08-18T20:16:26.378Z\",\"modifiedAt\":\"2022-08-18T20:16:26.378Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T14:47:24.212Z\",\"modifiedAt\":\"2025-03-14T16:44:02.789Z\",\"createdBy\":{\"id\":\"07002733-9906-4546-93ca-3c52b8570730\",\"email\":\"maeve.coleman@salesforce.com\",\"active\":true,\"name\":\"Maeve Coleman\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004thjnIAA\",\"slackUserId\":\"WGF75NAQP\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-01-09T09:06:36.566Z\",\"modifiedAt\":\"2023-01-09T09:06:36.566Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"f908b795-ffc0-44d9-b660-092faaee472a\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"workItem\":{\"createdAt\":\"2025-03-14T17:49:33.201Z\",\"modifiedAt\":\"2025-03-14T17:49:33.201Z\",\"id\":\"7d192378-91af-4192-9bbc-81bae16cab9a\",\"workNumber\":\"W-1780450\",\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"valid\":null,\"sfid\":null},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:04:45.241Z\"},\"eventObj\":[],\"requestId\":\"9d07kr-0mk42w-r41xph-7zxqe1-1741974572403\",\"client\":\"icc-ui\"}"}
2025-03-14T17:49:33.305659+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974573305,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-14T17:49:33.305696+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974573305,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"}"}
2025-03-14T17:49:33.305811+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974573305,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:49:33.305882+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974573305,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"}
2025-03-14T17:49:33.305952+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974573305,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:49:33.306059+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974573305,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-14T17:49:33.361554+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974573361,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:49:33.361693+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741974573361,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-14T17:49:33.361838+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974573361,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:49:33.361842+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974573361,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-14T17:49:35.100783+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974575100,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:49:38.433398+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974578433,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:49:38.433525+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741974578433,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T17:49:38.433659+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974578433,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:49:38.433669+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974578433,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T17:49:38.433746+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974578433,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:49:38.433833+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741974578433,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-work-item-updated' for consumer group='icc-gus-export'"}
2025-03-14T17:49:38.433912+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974578433,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:49:38.433912+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974578433,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-work-item-updated finished"}
2025-03-14T17:50:23.501394+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974623501,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T17:50:23.502356+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741974623502,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T17:58:37.197719+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975117197,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:58:37.197799+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975117197,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T17:58:37.197957+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975117197,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:58:37.197958+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975117197,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T17:58:37.198052+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975117198,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T17:58:37.198162+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975117198,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T17:58:37.198240+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975117198,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T17:58:37.198241+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975117198,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T18:00:08.920638+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975208920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:00:25.406534+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975225406,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T18:00:25.408001+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975225407,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T18:00:37.229575+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975237229,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:00:37.229696+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975237229,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T18:00:37.229802+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975237229,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:00:37.229803+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975237229,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T18:00:37.301808+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975237301,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:00:37.301883+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975237301,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"}
2025-03-14T18:00:37.302015+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975237301,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:00:37.302015+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975237301,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"}
2025-03-14T18:01:29.576157+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975289576,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T18:01:29.576603+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975289576,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-response' for consumer group='icc-gus-export'"}
2025-03-14T18:01:29.576769+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975289576,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:01:29.604881+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975289604,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T18:01:29.605064+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975289605,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"}
2025-03-14T18:01:29.605203+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975289605,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:01:29.605219+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975289605,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"}
2025-03-14T18:01:29.861745+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975289861,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Successfully created new TTx (TTe) in GUS, record id aB6EE000000JUYf0AO, for Incident case 500EE00001Tto1PYAR with PagerDuty service name: GUS: STRIDE Incident Escalation"}
2025-03-14T18:01:29.861750+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975289861,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Created TTe from the PageResponse event of ICC incident: d9675aca-94e2-4634-b037-3245f2882d3f - caseId: 500EE00001Tto1PYAR - serviceName: GUS: STRIDE Incident Escalation - startTime: 2025-03-14T18:01:29.472Z - gusTTxId: aB6EE000000JUYf0AO"}
2025-03-14T18:01:29.861848+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975289861,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-response finished"}
2025-03-14T18:05:08.920622+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975508920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:06:29.032804+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975589032,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T18:06:29.033291+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975589033,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-14T18:06:29.033504+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975589033,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:06:29.033529+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975589033,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-14T18:06:29.434595+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975589434,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T18:06:29.434975+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975589434,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T18:06:29.435149+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975589435,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:07:08.920640+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975628920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:04.863652+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975984863,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:12.841321+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975992841,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:12.841385+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975992841,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"}
2025-03-14T18:13:12.841448+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975992841,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:12.890272+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975992890,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:12.890356+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975992890,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='icc-gus-export'"}
2025-03-14T18:13:12.890500+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975992890,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:12.890501+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975992890,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-prb-number-updated finished"}
2025-03-14T18:13:13.000928+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975993000,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T18:13:13.000935+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975993000,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T18:13:17.606142+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975997606,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T18:13:17.606147+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975997606,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T18:13:17.606323+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975997606,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"ICC was unable to unlock the locks for incident: c3491190-f157-4c72-8db8-2885f47aaefa, "}
2025-03-14T18:13:17.606460+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975997606,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:17.606955+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975997606,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c3491190-f157-4c72-8db8-2885f47aaefa' to Kafka topic 'incident'"}
2025-03-14T18:13:17.608151+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975997607,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:17.608209+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975997607,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000r5SzYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\",\"customerExperience\":\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. We have no reported cases from external customers.\",\"immediateResolution\":\"TTMD: 14:55 UTC\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\",\"aarQuestions\":\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\n\\nAAR Questions: \\n1. Why was this issue missed during pre-deployment testing.\\n2. Why did this issue go unnoticed for ~3 days post deployment?\",\"changes\":\"72946812\",\"breakFix\":\"73028534\",\"productTagName\":\"Ingress Gateway Control Plane\",\"closedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T18:13:00.401Z\",\"modifiedAt\":\"2025-03-14T18:13:00.401Z\",\"id\":\"359e3d41-544a-4de7-a4bd-fee6c9534b64\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"} - {\"createdAt\":\"2025-03-14T18:13:00.496Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"name\":\"Alex Gonzalez\",\"email\":\"alexander.gonzalez@salesforce.com\"},\"incident\":{\"id\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"slackChannel\":{\"id\":\"C08HTQWFF8T\",\"name\":\"icc-73024826\"},\"subject\":\"Email as a Service Performance degradation\",\"description\":\"Issue Summary: Centralized Incident Response (CIR), in collaboration with Ingress Gateway, Email Infra, and other partners, has resolved an incident impacting EaaS (Email as a Service) on March 14th, 2025 at 17:47 UTC. Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story  W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\\n\\nKey Teams: CP SRE, CIR, CIC-Comms, Support, Email Infra, Ingress Gateway, Managed Release\\nPeople Engaged: Rory O’Flaherty, Jason Tatem, Krisztian Zsbriek, Sardendu Pramanik, Ron Kimble, Noel Golding, Philip Konieczny, Andrew Waterman, Joy Terence Barnes, Gloria Yu, Aditya Rao, Gloria Yu\",\"detectedTime\":\"2025-03-14T14:35:00.000Z\",\"severity\":\"Sev1\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/service-directory/PAFEZEK\",\"impact\":[\"FeatureDegradation\"],\"impactStartTime\":\"2025-03-11T00:00:00.000Z\",\"impactEndTime\":\"2025-03-14T17:47:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/pjd-dhuc-ufx\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-401-542-0427, pin: 372176658; \\nFind numbers in more regions on https://tel.meet/pjd-dhuc-ufx?pin=4555171582575, pin: 4555171582575\\n\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T14:37:05.972Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000r5SzYAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"Starting at 00:00 UTC on March 11, we started seeing multiple alerts about connection issues between EaaS (Email as a Service) and the Core Mail Process (CMP) VIP. Initially, only two FDs were impacted, but as of March 13, it looks like all Falcon FDs were impacted. \\n\\nThe initial investigation was focused on change case 72946812 (User Story W-17804500), which involved an update to the DNS record targets for mail SMP VIPs. Teams were able to successfully identify the error in a dev environment. The primary path to mitigate the issue was to rollback the change across 
2025-03-14T18:13:17.608209+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] all production Falcon FI’s.\",\"customerExperience\":\"Mail that was being sent from Core that could not be delivered (bad email, full mailbox, recipient rejection, etc.), a bounce mail gets generated. If bounce processing is enabled, it routes back through the CMP VIP to update the contact/lead as bounced. We have no reported cases from external customers.\",\"immediateResolution\":\"TTMD: 14:55 UTC\\nThe primary path to mitigate the issue was to rollback the change across all production Falcon FI’s.\\n - APAC rollbacks completed at 16:53 UTC\\n - EMEA rollbacks completed at 16:58 UTC\\n - AMER rollbacks completed at 17:24 UTC\\n - JPN rollbacks completed at 17:47 UTC\",\"aarQuestions\":\"What went well in the response: Teams were able to identify the problem very quickly and effectively, including the necessary steps to identify a viable mitigation path (rolling back).\\nWhat was challenging in the response: It took longer than we would like from the time that we made a mitigating decision until we actually executed the first rollback stagger. The challenge here is that we couldn't just click the rollback button, as additional changes would've been rolled back introducing a significant amount of risk for rollback regression. This conversation on how to proceed with the rollback took additional time to talk through.\\n\\nAAR Questions: \\n1. Why was this issue missed during pre-deployment testing.\\n2. Why did this issue go unnoticed for ~3 days post deployment?\",\"changes\":\"72946812\",\"breakFix\":\"73028534\",\"productTagName\":\"Ingress Gateway Control Plane\",\"closedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incidentId\":\"c3491190-f157-4c72-8db8-2885f47aaefa\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T18:13:00.401Z\",\"modifiedAt\":\"2025-03-14T18:13:00.401Z\",\"id\":\"359e3d41-544a-4de7-a4bd-fee6c9534b64\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73024826\",\"caseRecordId\":\"500EE00001TtHdKYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/zsekAwbSoZVN\",\"engagedAt\":\"2025-03-14T14:37:18.383Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T17:55:41.685Z\"},\"requestId\":\"vwpivk-b1n62-lccsei-72br5k-1741975979627\",\"client\":\"icc-ui\"} done"}
2025-03-14T18:13:17.608210+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975997608,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-closed finished"}
2025-03-14T18:13:17.661878+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975997661,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:13:17.661897+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741975997661,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-gus-export'"}
2025-03-14T18:13:17.662026+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975997661,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:13:17.662026+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741975997662,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-response finished"}
2025-03-14T18:16:56.818342+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976216818,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8dbf6a20-574f-4f5b-b0de-6b41786247b6"}
2025-03-14T18:16:56.818651+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741976216818,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-14T18:16:56.818813+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976216818,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:16:56.818902+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976216818,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T18:16:56.805Z\",\"user\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"incident\":{\"id\":\"8dbf6a20-574f-4f5b-b0de-6b41786247b6\",\"slackChannel\":{\"id\":\"C08HPNU95BL\",\"name\":\"icc-73004594\"},\"subject\":\"Firefly not delivering Spinnaker artifacts\",\"description\":\"\",\"detectedTime\":\"2025-03-13T23:47:06.966Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-13T23:47:06.966Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/ucx-kcbb-kvo\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-240-514-8349, pin: 474535626; \\nFind numbers in more regions on https://tel.meet/ucx-kcbb-kvo?pin=3116291291107, pin: 3116291291107\\n\"},\"roles\":[{\"createdAt\":\"2025-03-13T23:47:06.966Z\",\"modifiedAt\":\"2025-03-13T23:47:06.966Z\",\"createdBy\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"modifiedBy\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"id\":\"f21d8616-f164-4108-9438-0ac8c45039f5\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-13T23:47:06.966Z\",\"scrumTeamId\":\"a00B0000008WIC1IAO\",\"team\":\"SFCD Firefly\",\"caseNumber\":\"73004594\",\"caseRecordId\":\"500EE00001TrgO5YAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/GLMIA3AKkjSm\",\"engagedAt\":\"2025-03-13T23:52:13.842Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-13T23:52:21.717Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"vf9m2o-jtdkcl-6h5vm-dct8ni-1741976216591\",\"client\":\"icc-ui\"}"}
2025-03-14T18:16:56.818903+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976216818,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-14T18:16:56.818906+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976216818,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-14T18:16:56.819048+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976216818,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-14T18:16:56.837965+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976216837,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8dbf6a20-574f-4f5b-b0de-6b41786247b6"}
2025-03-14T18:16:56.838187+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741976216838,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-14T18:16:56.838363+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976216838,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:16:56.838435+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976216838,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T18:16:56.828Z\",\"user\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"incident\":{\"id\":\"8dbf6a20-574f-4f5b-b0de-6b41786247b6\",\"slackChannel\":{\"id\":\"C08HPNU95BL\",\"name\":\"icc-73004594\"},\"subject\":\"Firefly not delivering Spinnaker artifacts\",\"description\":\"\",\"detectedTime\":\"2025-03-13T23:47:06.966Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-13T23:47:06.966Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/ucx-kcbb-kvo\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-240-514-8349, pin: 474535626; \\nFind numbers in more regions on https://tel.meet/ucx-kcbb-kvo?pin=3116291291107, pin: 3116291291107\\n\"},\"roles\":[{\"createdAt\":\"2025-03-13T23:47:06.966Z\",\"modifiedAt\":\"2025-03-13T23:47:06.966Z\",\"createdBy\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"modifiedBy\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"id\":\"f21d8616-f164-4108-9438-0ac8c45039f5\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-13T23:47:06.966Z\",\"scrumTeamId\":\"a00B0000008WIC1IAO\",\"team\":\"SFCD Firefly\",\"caseNumber\":\"73004594\",\"caseRecordId\":\"500EE00001TrgO5YAJ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/GLMIA3AKkjSm\",\"engagedAt\":\"2025-03-13T23:52:13.842Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-13T23:52:21.717Z\"},\"eventObj\":[],\"requestId\":\"vf9m2o-jtdkcl-6h5vm-dct8ni-1741976216591\",\"client\":\"icc-ui\"}"}
2025-03-14T18:16:56.838439+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976216838,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-14T18:16:56.838478+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976216838,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"bc0d4e84-e136-4861-8a8e-8bf5dcc22d2a\",\"email\":\"ttuan@salesforce.com\",\"active\":true,\"name\":\"Tiffany Tuan\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000015qrDIAQ\",\"slackUserId\":\"WATKHJECA\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2023-04-20T14:27:08.354Z\",\"modifiedAt\":\"2023-04-20T14:27:08.354Z\"}"}
2025-03-14T18:16:56.838580+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976216838,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:16:56.838717+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976216838,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key '8dbf6a20-574f-4f5b-b0de-6b41786247b6' to Kafka topic 'incident'"}
2025-03-14T18:16:56.838878+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976216838,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:16:56.838926+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976216838,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-14T18:16:56.896065+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976216895,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 8dbf6a20-574f-4f5b-b0de-6b41786247b6"}
2025-03-14T18:16:56.896188+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741976216896,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-14T18:16:56.896380+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976216896,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:16:56.896393+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976216896,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-14T18:17:08.920616+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976228920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:18:08.920635+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976288920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:23:08.920647+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976588920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:28:08.920626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976888920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:29:21.293633+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976961293,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:29:21.293642+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976961293,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'c4404702-786a-4147-bb53-d8e51e848b2e' to Kafka topic 'incident'"}
2025-03-14T18:29:21.293704+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976961293,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:29:21.293788+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976961293,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"icc-73018038\"},\"subject\":\"Requesting PCSKDeveloper Access to provide Evidence for SOC Audit\",\"description\":\"Requesting PCSKDeveloper Access to provide Evidence for vault access for SOC Audit for RCG TPM in Prod Environment. This ICC is not for any actual incident.\",\"detectedTime\":\"2025-03-14T09:33:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"NA\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-14T09:33:00.000Z\",\"impactEndTime\":\"2025-03-14T11:00:00.000Z\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Not an Issue\",\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"73018038\",\"caseRecordId\":\"500EE00001TsV5kYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/A7nNA5bJjvgC\",\"engagedAt\":\"2025-03-14T09:34:48.197Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:34:55.060Z\"} - {\"createdAt\":\"2025-03-14T18:29:15.588Z\",\"user\":{\"id\":\"40903bdd-3cd6-498c-a322-7fa58fe08fec\",\"gusUserId\":\"005EE000006cWGLYA2\",\"slackUserId\":\"U03JKDWTSGG\",\"name\":\"Gulshankumar Shrawankumar Arora\",\"email\":\"gulshankumar.arora@salesforce.com\"},\"incident\":{\"id\":\"c4404702-786a-4147-bb53-d8e51e848b2e\",\"slackChannel\":{\"id\":\"C08HRLTF40J\",\"name\":\"icc-73018038\"},\"subject\":\"Requesting PCSKDeveloper Access to provide Evidence for SOC Audit\",\"description\":\"Requesting PCSKDeveloper Access to provide Evidence for vault access for SOC Audit for RCG TPM in Prod Environment. This ICC is not for any actual incident.\",\"detectedTime\":\"2025-03-14T09:33:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"NA\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-14T09:33:00.000Z\",\"impactEndTime\":\"2025-03-14T11:00:00.000Z\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Not an Issue\",\"createdAt\":\"2025-03-14T09:33:56.039Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"73018038\",\"caseRecordId\":\"500EE00001TsV5kYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/A7nNA5bJjvgC\",\"engagedAt\":\"2025-03-14T09:34:48.197Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T09:34:55.060Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T09:33:56.039Z\",\"2025-03-14T09:33:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"\",\"Monitoring\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"None\"]},\"impactStartTime\":[\"2025-03-14T09:33:56.039Z\",\"2025-03-14T09:33:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T11:00:00.000Z\"],\"category\":[\"\",\"Infrastructure\"],\"rootCause\":[\"\",\"Not an Issue\"]},\"requestId\":\"b3925199-76d7-1a6c-86d5-2fd27d446ad8\",\"client\":\"icc-slack-app\"} done"}
2025-03-14T18:29:21.294030+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976961293,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-resolved finished"}
2025-03-14T18:29:21.346369+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976961346,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c4404702-786a-4147-bb53-d8e51e848b2e"}
2025-03-14T18:29:21.346462+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741976961346,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T18:29:21.346595+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976961346,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:29:21.346598+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741976961346,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T18:32:33.357982+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977153357,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T18:32:33.358463+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741977153358,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T18:32:33.358678+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977153358,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:32:33.636111+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977153635,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: d9675aca-94e2-4634-b037-3245f2882d3f - caseId: 500EE00001Tto1PYAR - TCE Update Number: 2"}
2025-03-14T18:32:33.636115+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977153636,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T18:35:08.920793+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977308920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:37:08.921016+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977428920,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:44:08.924961+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977848924,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:45:55.935620+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977955935,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29"}
2025-03-14T18:45:55.935919+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741977955935,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-gus-export'"}
2025-03-14T18:45:55.936103+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977955936,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:45:55.936103+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977955936,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created-without-slack-channel finished"}
2025-03-14T18:45:58.921414+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977958921,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29"}
2025-03-14T18:45:58.921633+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741977958921,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-created' for consumer group='icc-gus-export'"}
2025-03-14T18:45:58.921768+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977958921,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:45:58.922137+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977958921,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-42054333-1caf-49ea-818e-a6e44100cf29\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe://pki.sfdc.net/v1/service=ingressgateway/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http://sfdc.co/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https://git.soma.salesforce.com/services/sfdc-bazel/blob/main/projects/services/ast/astciservice/src/main/java/com/salesforce/ast/cert/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CT6U3FZ17/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https://tel.meet/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-14T18:45:58.911Z\",\"user\":{\"id\":\"a7de23eb-4333-431f-a23c-5e75298e904b\",\"gusUserId\":\"005B0000005KG3MIAW\",\"slackUserId\":\"WJH7Y437A\",\"name\":\"Hanumantha Bandi\",\"email\":\"hanumanth.bandi@salesforce.com\"},\"incident\":{\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-42054333-1caf-49ea-818e-a6e44100cf29\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe://pki.sfdc.net/v1/service=ingressgateway/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http://sfdc.co/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https://git.soma.salesforce.com/services/sfdc-bazel/blob/main/projects/services/ast/astciservice/src/main/java/com/salesforce/ast/cert/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CT6U3FZ17/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https://tel.meet/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"ad744530-ee56-49c5-bce9-954b437b340f\",\"url\":\"https://meet.google.com/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https://tel.meet/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\",\"isManaged\":true,\"createdBy\":\"Hanumantha Bandi\",\"modifiedBy\":\"Hanumantha Bandi\",\"createdAt\":\"2025-03-14T18:45:58.558Z\",\"modifiedAt\":\"2025-03-14T18:45:58.558Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T18:45:58.558Z\",\"modifiedAt\":\"2025-03-14T18:45:58.558Z\",\"id\":\"ad744530-ee56-49c5-bce9-954b437b340f\",\"url\":\"https://meet.google.com/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https://tel.meet/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\",\"isManaged\":true,\"incidentId\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"folderId\":null}]}}"}
2025-03-14T18:45:58.922140+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741977958921,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"No kafka request status received for incident: {\"id\":\"42054333-1caf-49ea-818e-a6e44100cf29\",\"slackChannel\":{\"id\":\"C08HV72NFR9\",\"name\":\"icc-42054333-1caf-49ea-818e-a6e44100cf29\"},\"subject\":\"we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy)\",\"description\":\"From 13thMarch 11:57 pm, we are observing the certificate identity requests coming to our server from all the customers have started giving values for SAN (getBy) as \\\"spiffe://pki.sfdc.net/v1/service=ingressgateway/namespace=sfproxy\\\", which used to empty earlier. Due to this, our service is not able to authorise calls made to us using the certs provided.\\nLog link: http://sfdc.co/bMKuNf\\nThis logs shows the difference between previous log message and new log message.\\nValidation in the code link: https://git.soma.salesforce.com/services/sfdc-bazel/blob/main/projects/services/ast/astciservice/src/main/java/com/salesforce/ast/cert/MTLSIdentityExtractor.java#L36\",\"detectedTime\":\"2025-03-14T18:45:55.304Z\",\"severity\":\"Sev1\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CT6U3FZ17/p1741928358140569\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T18:45:55.304Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/yhy-pdqj-ush\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-323-538-2198, pin: 899196577; \\nFind numbers in more regions on https://tel.meet/yhy-pdqj-ush?pin=9627594296136, pin: 9627594296136\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:45:55.304Z\",\"scrumTeamId\":\"a00EE00000c325vYAA\",\"team\":\"AST-Transformers\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}"}
2025-03-14T18:45:58.922143+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741977958921,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","err":{"type":"Error","message":"Unable to find request status","stack":"Error: Unable to find request status\n    at GusIncidentService.upsertIncident (/app/build/service/gusIncidentService.js:42:19)\n    at IncidentEventProcessor.processEvent (/app/build/kafka/processor/incidentEventProcessor.js:39:47)\n    at GusExportConsumer.handleEvent (/app/build/kafka/gusExportConsumer.js:77:42)\n    at /app/build/kafka/gusExportConsumer.js:56:28\n    at KafkaConsumer.<anonymous> (/app/build/kafka/gusExportConsumer.js:59:15)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"Error occurred at handleEvent in GusExportConsumer with eventType: icc-bridge-created"}
2025-03-14T18:45:58.922143+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977958922,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-created finished"}
2025-03-14T18:46:02.772586+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977962772,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 42054333-1caf-49ea-818e-a6e44100cf29"}
2025-03-14T18:46:02.772648+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741977962772,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-gus-export'"}
2025-03-14T18:46:02.772779+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977962772,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:46:02.772779+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977962772,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed finished"}
2025-03-14T18:46:09.369160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977969369,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:46:09.369364+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741977969369,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-gus-export'"}
2025-03-14T18:46:09.369498+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977969369,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:46:09.369514+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977969369,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-generated finished"}
2025-03-14T18:46:13.459828+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977973459,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:46:13.459855+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977973459,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"}
2025-03-14T18:46:13.459933+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977973459,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:46:13.460016+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977973459,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-e66ebf71-d897-46c9-9d4f-523542f17825\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:54.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T18:46:05.215Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-14T18:46:08.522Z\",\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-e66ebf71-d897-46c9-9d4f-523542f17825\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:54.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T18:46:05.215Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}} done"}
2025-03-14T18:46:13.460091+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977973460,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created finished"}
2025-03-14T18:46:13.508328+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977973508,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:46:13.508459+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741977973508,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T18:46:13.508580+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977973508,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:46:13.508604+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977973508,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T18:46:20.051514+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977980051,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:46:20.051803+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741977980051,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-14T18:46:20.051955+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977980051,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:46:20.052099+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977980051,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:54.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T18:46:05.215Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T18:46:05.215Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:13.459Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T18:46:19.906Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:54.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T18:46:05.215Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T18:46:05.215Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:13.459Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T18:46:05.215Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core 1P\"]}},\"requestId\":\"d4e530a4-56e8-8f99-4b06-e9c433983d0d\",\"client\":\"quantumks2s\"}"}
2025-03-14T18:46:20.052277+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977980052,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"e66ebf71-d897-46c9-9d4f-523542f17825","Subject":"Platfom events publish failures instance wide DEU124","Description":"Platfom events publish failures instance wide DEU124\n\nCase created using .case by @Nikita Aggarwal in #sr for deu124","Priority":"Sev2","Origin":"Customer - Internal","SM_Origin_Details__c":"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HLMRV19U","SM_Bridge_Start_Time__c":"2025-03-14T18:46:19.414Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T18:46:05.215Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"https://meet.google.com/vwy-oqks-npc","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-14T18:43:54.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/ozfhAWri83X8","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core 1P","SM_Incident_Commander__c":"005EE000007E8JRYA0","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:46:25.819049+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977985818,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:46:25.819171+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977985819,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"}
2025-03-14T18:46:25.819211+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977985819,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:46:25.819365+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977985819,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:54.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T18:46:05.215Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T18:46:05.215Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:13.459Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T18:46:19.906Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:54.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T18:46:05.215Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T18:46:05.215Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:46:13.459Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T18:46:05.215Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core 1P\"]}},\"requestId\":\"d4e530a4-56e8-8f99-4b06-e9c433983d0d\",\"client\":\"quantumks2s\"} done"}
2025-03-14T18:46:25.819368+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741977985819,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"}
2025-03-14T18:47:08.924664+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978028924,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:49:55.124363+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195124,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 5f9d6e04-d851-4df7-a65b-38a80a4355f2"}
2025-03-14T18:49:55.124652+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978195124,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-14T18:49:55.124802+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195124,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:49:55.124873+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195124,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T18:49:55.024Z\",\"user\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"incident\":{\"id\":\"5f9d6e04-d851-4df7-a65b-38a80a4355f2\",\"slackChannel\":{\"id\":\"C08HCTY1CH4\",\"name\":\"icc-72988494\"},\"subject\":\"Chaos Game Day Exercise: FY26 Unified Engagement AZ Failure GDE\",\"description\":\"This incident is for the FY26 Industries RCG Compliance AZ Failure GDE\",\"detectedTime\":\"2025-03-13T13:49:58.525Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-13T13:49:58.525Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/wbd-skcv-jun\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-13T13:49:58.525Z\",\"modifiedAt\":\"2025-03-13T13:49:58.525Z\",\"createdBy\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"modifiedBy\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"id\":\"f68daced-4c64-4c6e-8a63-236cb4072305\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-13T13:49:58.525Z\",\"scrumTeamId\":\"a00EE00000n2LvWYAU\",\"team\":\"Chaos Game Day Exercise\",\"caseNumber\":\"72988494\",\"caseRecordId\":\"500EE00001TplQSYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/EieZAly4VQTc\",\"engagedAt\":\"2025-03-13T13:50:55.260Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-13T13:51:00.500Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"b8q5nv-jcpu2-hzpt4b-rcg25q-1741978194908\",\"client\":\"icc-ui\"}"}
2025-03-14T18:49:55.124889+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195124,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-14T18:49:55.124915+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195124,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-14T18:49:55.125050+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195125,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-14T18:49:55.125232+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195125,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 5f9d6e04-d851-4df7-a65b-38a80a4355f2"}
2025-03-14T18:49:55.125492+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978195125,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-14T18:49:55.125629+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195125,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:49:55.125718+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195125,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T18:49:55.044Z\",\"user\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"incident\":{\"id\":\"5f9d6e04-d851-4df7-a65b-38a80a4355f2\",\"slackChannel\":{\"id\":\"C08HCTY1CH4\",\"name\":\"icc-72988494\"},\"subject\":\"Chaos Game Day Exercise: FY26 Unified Engagement AZ Failure GDE\",\"description\":\"This incident is for the FY26 Industries RCG Compliance AZ Failure GDE\",\"detectedTime\":\"2025-03-13T13:49:58.525Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-13T13:49:58.525Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/wbd-skcv-jun\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-13T13:49:58.525Z\",\"modifiedAt\":\"2025-03-13T13:49:58.525Z\",\"createdBy\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"modifiedBy\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"id\":\"f68daced-4c64-4c6e-8a63-236cb4072305\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-13T13:49:58.525Z\",\"scrumTeamId\":\"a00EE00000n2LvWYAU\",\"team\":\"Chaos Game Day Exercise\",\"caseNumber\":\"72988494\",\"caseRecordId\":\"500EE00001TplQSYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/EieZAly4VQTc\",\"engagedAt\":\"2025-03-13T13:50:55.260Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-13T13:51:00.500Z\"},\"eventObj\":[],\"requestId\":\"b8q5nv-jcpu2-hzpt4b-rcg25q-1741978194908\",\"client\":\"icc-ui\"}"}
2025-03-14T18:49:55.125719+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195125,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-14T18:49:55.125748+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195125,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"email\":\"slevenson@salesforce.com\",\"active\":true,\"name\":\"Shaun Levenson\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"createdBy\":\"icc@ui.app\",\"modifiedBy\":\"icc@ui.app\",\"createdAt\":\"2023-02-24T17:07:03.095Z\",\"modifiedAt\":\"2023-04-20T15:36:55.644Z\"}"}
2025-03-14T18:49:55.125843+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195125,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:49:55.125937+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195125,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key '5f9d6e04-d851-4df7-a65b-38a80a4355f2' to Kafka topic 'incident'"}
2025-03-14T18:49:55.125975+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195125,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:49:55.127350+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195127,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-14T18:49:55.183907+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195183,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 5f9d6e04-d851-4df7-a65b-38a80a4355f2"}
2025-03-14T18:49:55.184051+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978195184,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-14T18:49:55.184201+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195184,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:49:55.184218+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195184,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-14T18:49:55.205371+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195205,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: 5f9d6e04-d851-4df7-a65b-38a80a4355f2"}
2025-03-14T18:49:55.205567+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978195205,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-gus-export'"}
2025-03-14T18:49:55.205702+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195205,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:49:55.205781+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195205,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"5f9d6e04-d851-4df7-a65b-38a80a4355f2\",\"slackChannel\":{\"id\":\"C08HCTY1CH4\",\"name\":\"icc-72988494\"},\"subject\":\"Chaos Game Day Exercise: FY26 Unified Engagement AZ Failure GDE\",\"description\":\"This incident is for the FY26 Industries RCG Compliance AZ Failure GDE\",\"detectedTime\":\"2025-03-13T13:49:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HCTY1CH4\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-13T13:49:00.000Z\",\"impactEndTime\":\"2025-03-13T16:32:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/wbd-skcv-jun\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Not an Issue\",\"createdAt\":\"2025-03-13T13:49:58.525Z\",\"scrumTeamId\":\"a00EE00000n2LvWYAU\",\"team\":\"Chaos Game Day Exercise\",\"caseNumber\":\"72988494\",\"caseRecordId\":\"500EE00001TplQSYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/EieZAly4VQTc\",\"engagedAt\":\"2025-03-13T13:50:55.260Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-13T13:51:00.500Z\"} - {\"createdAt\":\"2025-03-14T18:49:55.071Z\",\"user\":{\"id\":\"c64e2b60-2723-468c-b53a-24c9a0a44757\",\"gusUserId\":\"005B0000000G1byIAC\",\"slackUserId\":\"WAWQHBGBS\",\"name\":\"Shaun Levenson\",\"email\":\"slevenson@salesforce.com\"},\"incident\":{\"id\":\"5f9d6e04-d851-4df7-a65b-38a80a4355f2\",\"slackChannel\":{\"id\":\"C08HCTY1CH4\",\"name\":\"icc-72988494\"},\"subject\":\"Chaos Game Day Exercise: FY26 Unified Engagement AZ Failure GDE\",\"description\":\"This incident is for the FY26 Industries RCG Compliance AZ Failure GDE\",\"detectedTime\":\"2025-03-13T13:49:00.000Z\",\"severity\":\"Sev4\",\"status\":\"Resolved\",\"origin\":\"Monitoring\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HCTY1CH4\",\"impact\":[\"None\"],\"impactStartTime\":\"2025-03-13T13:49:00.000Z\",\"impactEndTime\":\"2025-03-13T16:32:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/wbd-skcv-jun\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"Infrastructure\",\"rootCause\":\"Not an Issue\",\"createdAt\":\"2025-03-13T13:49:58.525Z\",\"scrumTeamId\":\"a00EE00000n2LvWYAU\",\"team\":\"Chaos Game Day Exercise\",\"caseNumber\":\"72988494\",\"caseRecordId\":\"500EE00001TplQSYAZ\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/EieZAly4VQTc\",\"engagedAt\":\"2025-03-13T13:50:55.260Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-13T13:51:00.500Z\"},\"changes\":{\"detectedTime\":[\"2025-03-13T13:49:58.525Z\",\"2025-03-13T13:49:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"origin\":[\"\",\"Monitoring\"],\"originReference\":[\"\",\"https://salesforce.enterprise.slack.com/archives/C08HCTY1CH4\"],\"impact\":{\"0\":[\"CurrentlyUnderInvestigation\",\"None\"]},\"impactStartTime\":[\"2025-03-13T13:49:58.525Z\",\"2025-03-13T13:49:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-13T16:32:00.000Z\"],\"category\":[\"\",\"Infrastructure\"],\"rootCause\":[\"\",\"Not an Issue\"]},\"requestId\":\"b8q5nv-jcpu2-hzpt4b-rcg25q-1741978194908\",\"client\":\"icc-ui\"}"}
2025-03-14T18:49:55.206013+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978195205,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","Status":"Resolved","SM_Icc_External_Id__c":"5f9d6e04-d851-4df7-a65b-38a80a4355f2","Subject":"Chaos Game Day Exercise: FY26 Unified Engagement AZ Failure GDE","Description":"This incident is for the FY26 Industries RCG Compliance AZ Failure GDE","Priority":"Sev4","Origin":"Monitoring","SM_Origin_Details__c":"https://salesforce.enterprise.slack.com/archives/C08HCTY1CH4","SM_Customer_Impact__c":"None","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HCTY1CH4","SM_Bridge_Start_Time__c":"2025-03-13T13:50:55.260Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-13T13:49:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-13T16:32:00.000Z","Bridge_URL__c":"https://meet.google.com/wbd-skcv-jun","SM_Category__c":"Infrastructure","SM_RootCausePicklist__c":"Not an Issue","Incident_Detected_Time__c":"2025-03-13T13:49:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/EieZAly4VQTc","Scrum_Team__c":"a00EE00000n2LvWYAU","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 5f9d6e04-d851-4df7-a65b-38a80a4355f2"}
2025-03-14T18:50:03.059152+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978203059,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: c3491190-f157-4c72-8db8-2885f47aaefa"}
2025-03-14T18:50:03.059319+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978203059,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-folder-created' for consumer group='icc-gus-export'"}
2025-03-14T18:50:03.059474+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978203059,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:50:03.059487+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978203059,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-folder-created finished"}
2025-03-14T18:52:08.924669+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978328924,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:52:24.874141+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978344874,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T18:52:24.874253+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978344874,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T18:52:24.874378+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978344874,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:52:24.874379+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978344874,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T18:54:08.924640+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978448924,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T18:57:08.924603+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978628924,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:01:24.242743+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978884242,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T19:01:24.243885+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978884243,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Redis client ready"}
2025-03-14T19:01:51.136580+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978911136,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:01:51.137108+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978911137,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T19:01:51.137324+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978911137,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:01:51.180932+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741978911180,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001Tto1PYAR and Update 3, Metric Number: aC9EE000000CH0H0AW"}
2025-03-14T19:01:51.180934+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978911180,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: d9675aca-94e2-4634-b037-3245f2882d3f - caseId: 500EE00001Tto1PYAR - TCE Update Number: 3"}
2025-03-14T19:01:51.180935+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741978911180,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T19:04:02.846286+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979042846,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:04:42.253338+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082253,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:04:42.253743+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741979082253,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-14T19:04:42.253905+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082253,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:04:42.254067+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082253,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T19:04:42.237Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T18:46:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:04:05.894Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"s5upm-zdossg-08jh18-q9q31j-1741979081762\",\"client\":\"icc-ui\"}"}
2025-03-14T19:04:42.254071+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082254,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-14T19:04:42.254071+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082254,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-14T19:04:42.254178+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082254,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-14T19:04:42.271408+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082271,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:04:42.271792+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741979082271,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-14T19:04:42.271942+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082271,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:04:42.272096+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082271,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T19:04:42.261Z\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T18:46:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:04:05.894Z\"},\"eventObj\":[],\"requestId\":\"s5upm-zdossg-08jh18-q9q31j-1741979081762\",\"client\":\"icc-ui\"}"}
2025-03-14T19:04:42.272099+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082272,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-14T19:04:42.272110+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082272,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"}"}
2025-03-14T19:04:42.272172+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082272,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:04:42.272249+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082272,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"}
2025-03-14T19:04:42.272311+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082272,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:04:42.272342+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082272,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-14T19:04:42.327835+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082327,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:04:42.327966+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741979082327,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-14T19:04:42.328102+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082328,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:04:42.328103+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979082328,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-14T19:04:48.821018+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979088820,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:04:48.821150+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741979088821,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T19:04:48.821282+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979088821,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:04:48.821282+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979088821,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T19:04:59.547709+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979099547,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:04:59.547769+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979099547,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"}
2025-03-14T19:04:59.547849+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979099547,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:04:59.548140+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979099547,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:04:48.284Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T19:04:54.078Z\",\"user\":{\"id\":\"3964aa5a-ec8b-4e0a-bfc8-9f3d7faf90ce\",\"gusUserId\":\"005B0000000hlonIAA\",\"slackUserId\":\"WGEBX4R1S\",\"name\":\"Christopher Reeves\",\"email\":\"creeves@salesforce.com\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesfor
2025-03-14T19:04:59.548140+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] ce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:04:48.284Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"1\":[null,{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null}],\"2\":[null,{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}]},\"category\":[\"Infrastructure\",\"\"]},\"requestId\":\"qakvw-s9l2cr-edgzfec-4w0t3f-1741979093376\",\"client\":\"icc-ui\"} done"}
2025-03-14T19:04:59.548145+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979099548,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"}
2025-03-14T19:04:59.596280+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979099596,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:04:59.596454+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741979099596,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T19:04:59.596578+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979099596,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:04:59.596581+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979099596,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T19:07:08.928650+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979228928,"pid":30,"hostname":"dyno-f6afc265-c920-4fbc-9055-5963d7f0d711","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:12:40.976747+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979560976,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:14:40.976685+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979680976,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:15:40.976751+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979740976,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:19:40.976687+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741979980976,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:20:12.371527+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980012371,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:20:12.371696+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980012371,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"}
2025-03-14T19:20:12.371799+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980012371,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:20:12.372143+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980012371,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:04:59.547Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T19:20:07.926Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"e66ebf71-d897-46c9-9d4f-523542f17825\",\"slackChannel\":{\"id\":\"C08HLMRV19U\",\"name\":\"icc-73030750\"},\"subject\":\"Platfom events publish failures instance wide DEU124\",\"description\":\"Platfom events publish failures instance wide DEU124\\n\\nCase created using .case by @Nikita Aggarwal in #sr for deu124\",\"detectedTime\":\"2025-03-14T18:43:00.000Z\",\"severity\":\"Sev1\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/CDQ3U66E5/p1741977440770739\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-13T22:21:00.000Z\",\"impactEndTime\":\"2025-03-14T18:00:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/vwy-oqks-npc\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-262-682-1484, pin: 923121531; \\nFind numbers in more regions on https://tel.meet/vwy-oqks-npc?pin=6206579167688, pin: 6206579167688\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\
2025-03-14T19:20:12.372143+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] "slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null},{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73030750\",\"caseRecordId\":\"500EE00001TtcuuYAB\",\"servicesImpacted\":[\"Core 1P\"],\"quipDocLink\":\"https://salesforce.quip.com/ozfhAWri83X8\",\"engagedAt\":\"2025-03-14T18:46:19.414Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T19:04:59.547Z\",\"usdResources\":[]},\"changes\":{\"impactEndTime\":[\"\",\"2025-03-14T18:00:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"aa5b1260-3c9b-4b6b-96c7-e7f98dfbb9aa\",\"name\":\"IncidentCommunicationsOfficer\",\"displayName\":\"Incident Communications Officer\",\"user\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"externalGusId\":null}],\"1\":[null,{\"createdAt\":\"2025-03-14T18:46:05.215Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"40e42f81-82a6-4bc1-bda8-65c4e8d40c62\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"a8720a9d-36e0-4bb2-9bd7-8adda94aec9a\",\"email\":\"miller.jeremy@salesforce.com\",\"active\":true,\"name\":\"Jeremy Miller\",\"firstName\":\"\",\"lastName\":\"\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000008t5ldYAA\",\"slackUserId\":\"U042SBSFFU0\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2022-09-30T09:27:34.056Z\",\"modifiedAt\":\"2022-09-30T09:27:34.056Z\"},\"externalGusId\":null}],\"2\":[null,{\"createdAt\":\"2025-03-14T19:04:00.756Z\",\"modifiedAt\":\"2025-03-14T19:04:00.756Z\",\"createdBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"modifiedBy\":{\"id\":\"b65f4703-03a2-4674-8031-a91d89753c0d\",\"email\":\"alexander.gonzalez@salesforce.com\",\"active\":true,\"name\":\"Alex Gonzalez\",\"firstName\":\"Alex\",\"lastName\":\"Gonzalez\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B00000018dYUIAY\",\"slackUserId\":\"WHM054K9U\",\"createdBy\":\"alexander.gonzalez@salesforce.com\",\"modifiedBy\":\"alexander.gonzalez@salesforce.com\",\"createdAt\":\"2022-06-29T19:50:52.348Z\",\"modifiedAt\":\"2022-06-29T19:50:52.348Z\"},\"id\":\"2e3a4f5e-d8e5-4e68-8a82-40ab8f27dab4\",\"name\":\"IncidentDocumentationOfficer\",\"displayName\":\"Incident Documentation Officer\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"externalGusId\":null}]}},\"requestId\":\"7eb40225-fc52-09c7-b212-75c872d001ec\",\"client\":\"icc-slack-app\"} done"}
2025-03-14T19:20:12.372148+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980012372,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"}
2025-03-14T19:21:40.980638+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980100980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:22:18.037217+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980138037,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Locks released: {\n  \"hasErrors\": false,\n  \"results\": [\n    {\n      \"success\": true,\n      \"errors\": [],\n      \"id\": \"a8LEE00001BXhoy2AD\"\n    }\n  ]\n}"}
2025-03-14T19:22:18.037931+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980138037,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:22:18.038040+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980138038,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"}
2025-03-14T19:22:18.038179+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980138038,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:22:18.038207+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980138038,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"CTC Locks released for incident: e66ebf71-d897-46c9-9d4f-523542f17825, locks: [{\"id\":\"b0a16aee-1868-4801-9d51-2ad265427404\",\"status\":\"inactive\",\"externalId\":\"a8LEE00001BXhoy2AD\",\"incidentToCiId\":\"bcd0acdd-c333-446c-8a41-5a78a4fdef7f\"}]"}
2025-03-14T19:22:18.038277+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980138038,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-release-request finished"}
2025-03-14T19:22:40.980662+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980160980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:25:10.872353+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980310872,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:25:10.872544+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980310872,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T19:25:10.872728+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980310872,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:25:10.872729+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980310872,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T19:25:10.874626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980310874,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:25:10.874627+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980310874,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-scheduled-activity-deleted' for consumer group='icc-gus-export'"}
2025-03-14T19:25:10.874630+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980310874,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:25:10.874631+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980310874,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-scheduled-activity-deleted finished"}
2025-03-14T19:25:16.874754+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980316874,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:25:16.874891+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980316874,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T19:25:16.875073+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980316875,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:25:16.875095+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980316875,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T19:25:16.875188+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980316875,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:25:16.875287+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980316875,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T19:25:16.875382+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980316875,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:25:16.875382+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980316875,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T19:25:53.544535+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980353544,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:25:53.544942+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980353544,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T19:25:53.547472+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980353545,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:25:54.032776+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980354032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: e66ebf71-d897-46c9-9d4f-523542f17825 - caseId: 500EE00001TtcuuYAB - TCE Update Number: 2"}
2025-03-14T19:25:54.032990+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980354032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T19:27:08.102561+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980428102,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:27:08.102690+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980428102,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T19:27:08.102917+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980428102,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:27:08.102918+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980428102,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T19:27:08.287905+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980428287,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:27:08.288202+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980428288,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-gus-export'"}
2025-03-14T19:27:08.288387+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980428288,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:27:08.288937+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980428288,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-request finished"}
2025-03-14T19:27:19.569679+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980439569,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T19:27:19.570743+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980439570,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T19:27:36.465434+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980456465,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:27:36.465633+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980456465,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'e66ebf71-d897-46c9-9d4f-523542f17825' to Kafka topic 'incident'"}
2025-03-14T19:27:36.465659+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980456465,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:27:36.515934+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980456515,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:27:36.516096+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980456516,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T19:27:36.516293+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980456516,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:27:36.516313+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980456516,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T19:27:42.446378+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980462446,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T19:27:42.446457+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980462446,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T19:27:46.480636+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980466480,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: e66ebf71-d897-46c9-9d4f-523542f17825"}
2025-03-14T19:27:46.480642+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741980466480,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-gus-export'"}
2025-03-14T19:27:46.480642+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980466480,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:27:46.480643+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980466480,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-response finished"}
2025-03-14T19:33:40.980643+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980820980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:34:40.980664+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741980880980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:37:40.980652+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741981060980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:39:40.980700+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741981180980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:41:40.980633+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741981300980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:45:51.205528+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741981551205,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:45:51.205804+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741981551205,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-gus-export'"}
2025-03-14T19:45:51.205961+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741981551205,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:45:51.205983+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741981551205,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-request finished"}
2025-03-14T19:52:40.980629+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741981960980,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:56:40.988826+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982200988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:57:09.302106+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982229301,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:57:12.349974+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982232349,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:57:12.349978+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982232349,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'd9675aca-94e2-4634-b037-3245f2882d3f' to Kafka topic 'incident'"}
2025-03-14T19:57:12.349978+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982232349,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:57:12.350023+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982232349,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"} - {\"createdAt\":\"2025-03-14T19:57:06.790Z\",\"user\":{\"id\":\"1d47bb19-9381-4f1c-8dba-f67a213e8e41\",\"gusUserId\":\"005B0000003OAJLIA4\",\"slackUserId\":\"WAWUYKTGR\",\"name\":\"Neil Curtis\",\"email\":\"neil.curtis@salesforce.com\"},\"incident\":{\"id\":\"d9675aca-94e2-4634-b037-3245f2882d3f\",\"slackChannel\":{\"id\":\"C08HC7YFZ9V\",\"name\":\"icc-73029614\"},\"subject\":\"GovCloud - stride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\",\"description\":\"At 9:42 AM Eastern the alert fired in AAG. This alarm does have a history of flapping but the team would like to take a look.\\n\\nstride-strauz-Falcon-Blackjack-aag-prod1-usisoeast1/fzero-HighDurationAlerts.fzero-HighDurationAlerts.fzero-HighDurationAlerts/Major\\n\\nCase created by @Neil Curtis in #govbot\",\"detectedTime\":\"2025-03-14T17:50:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T13:42:00.000Z\",\"impactEndTime\":\"2025-03-14T13:56:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/owh-inkc-coi\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-267-571-6294, pin: 658318487; \\nFind numbers in more regions on https://tel.meet/owh-inkc-coi?pin=8784577872100, pin: 8784577872100\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"AWS\",\"createdAt\":\"2025-03-14T17:57:03.409Z\",\"scrumTeamId\":\"a00EE000012LjV9YAK\",\"team\":\"AAG Incident Response\",\"caseNumber\":\"73029614\",\"caseRecordId\":\"500EE00001Tto1PYAR\",\"servicesImpacted\":[\"Gov Cloud CRM\"],\"quipDocLink\":\"https://salesforce.quip.com/JAAAAFLL55PO\",\"engagedAt\":\"2025-03-14T17:57:15.920Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T18:03:21.777Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T17:57:03.409Z\",\"2025-03-14T17:50:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https://salesforce.enterprise.slack.com/archives/C08HU8B6BV0\"],\"impactStartTime\":[\"2025-03-14T17:57:03.409Z\",\"2025-03-14T13:42:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T13:56:00.000Z\"],\"category\":[\"\",\"Capacity\"],\"rootCause\":[\"\",\"AWS\"]},\"requestId\":\"dz58wm-wmnml7-17syab-9krpa8-1741982225959\",\"client\":\"icc-ui\"} done"}
2025-03-14T19:57:12.350024+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982232349,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-resolved finished"}
2025-03-14T19:57:12.406186+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982232405,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: d9675aca-94e2-4634-b037-3245f2882d3f"}
2025-03-14T19:57:12.406215+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741982232406,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T19:57:12.406373+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982232406,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T19:57:12.406447+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982232406,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T19:57:40.984654+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741982260984,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:14:40.984682+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741983280984,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:20:40.984647+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741983640984,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:21:40.984657+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741983700984,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:26:40.984680+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984000984,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:34:40.984662+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984480984,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:35:40.988993+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984540988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:40:40.988678+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984840988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:41:40.988702+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984900988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:42:40.988632+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741984960988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:43:40.988653+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985020988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:48:40.988615+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985320988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:49:40.988783+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985380988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:50:25.489333+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985425489,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T20:50:25.489558+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741985425489,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-gus-export'"}
2025-03-14T20:50:25.489699+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985425489,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:50:25.489700+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985425489,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-generated finished"}
2025-03-14T20:50:29.297429+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985429297,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:50:29.297550+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985429297,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key '81b17238-6dd4-414e-bba3-cc7afa048f95' to Kafka topic 'incident'"}
2025-03-14T20:50:29.297599+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985429297,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:50:29.297661+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985429297,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-14T20:50:24.447Z\",\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-81b17238-6dd4-414e-bba3-cc7afa048f95\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}} done"}
2025-03-14T20:50:29.297783+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985429297,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created finished"}
2025-03-14T20:50:29.345960+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985429345,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T20:50:29.346086+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741985429346,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T20:50:29.346234+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985429346,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:50:29.346235+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985429346,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T20:50:38.110420+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985438110,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T20:50:42.702012+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985442701,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T20:50:42.702140+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741985442702,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T20:50:42.702353+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985442702,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:50:42.702354+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985442702,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T20:51:40.988622+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985500988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:52:40.988624+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985560988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T20:55:40.988757+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741985740988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:00:40.988706+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986040988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:01:40.988627+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986100988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:02:02.605939+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986122605,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T21:02:02.607079+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986122606,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T21:03:18.400469+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198400,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T21:03:18.400813+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741986198400,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-deleted' for consumer group='icc-gus-export'"}
2025-03-14T21:03:18.400978+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198400,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:03:18.401270+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198400,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-deleted with data {\"createdAt\":\"2025-03-14T21:03:18.389Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"eventObj\":{\"ids\":[]},\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"}
2025-03-14T21:03:18.401271+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198401,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[usdResourceProcessor case eventTypeUsdResourceDeleted] gusUsdResourceIds: {\n  \"ids\": []\n}"}
2025-03-14T21:03:18.401271+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198401,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[usdResourceProcessor.removeUsdResource]: []"}
2025-03-14T21:03:18.401274+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198401,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-deleted finished"}
2025-03-14T21:03:18.422309+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198422,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T21:03:18.422517+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741986198422,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-created' for consumer group='icc-gus-export'"}
2025-03-14T21:03:18.423097+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198422,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:03:18.423105+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198422,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Event icc-usd-resource-created with data {\"createdAt\":\"2025-03-14T21:03:18.412Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T20:50:22.286Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T20:50:22.286Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"modifiedAt\":\"2025-03-14T20:50:22.286Z\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"id\":\"97f1bcf1-d172-4097-a262-e9287c02ed4d\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"eventObj\":[],\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"}
2025-03-14T21:03:18.423106+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198422,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[usdResourceProcessor.ProcessEvent] Routing icc-usd-resource payload: []"}
2025-03-14T21:03:18.423110+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198422,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[GusUsdResourceService.processUsdResources] Starting with event icc-usd-resource-created by user: {\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"}"}
2025-03-14T21:03:18.423110+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198422,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:03:18.423111+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198422,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key '81b17238-6dd4-414e-bba3-cc7afa048f95' to Kafka topic 'incident'"}
2025-03-14T21:03:18.423112+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198422,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:03:18.423112+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198422,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-created finished"}
2025-03-14T21:03:18.477865+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198477,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T21:03:18.477931+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741986198477,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-usd-resource-response' for consumer group='icc-gus-export'"}
2025-03-14T21:03:18.478127+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198478,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:03:18.478129+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198478,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-usd-resource-response finished"}
2025-03-14T21:03:18.605738+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198605,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T21:03:18.605910+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741986198605,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-resolved' for consumer group='icc-gus-export'"}
2025-03-14T21:03:18.609087+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198606,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:03:18.609091+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198606,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"} - {\"createdAt\":\"2025-03-14T21:03:18.443Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Resolved\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T20:50:42.229Z\"},\"changes\":{\"detectedTime\":[\"2025-03-14T20:50:22.286Z\",\"2025-03-14T18:10:00.000Z\"],\"status\":[\"InProgress\",\"Resolved\"],\"originReference\":[\"\",\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\"],\"impactStartTime\":[\"2025-03-14T20:50:22.286Z\",\"2025-03-14T17:48:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T18:37:00.000Z\"],\"category\":[\"\",\"Self Inflicted: Failed Change\"],\"rootCause\":[\"\",\"Change\"],\"servicesImpacted\":{\"0\":[null,\"Heroku\"]}},\"requestId\":\"ada65583-b408-7b2e-bf1a-c9235063d964\",\"client\":\"icc-slack-app\"}"}
2025-03-14T21:03:18.609095+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986198606,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Status":"Resolved","SM_Icc_External_Id__c":"81b17238-6dd4-414e-bba3-cc7afa048f95","Subject":"[Retroactive] Build failures","Description":"New builds were failing","Priority":"Sev2","Origin":"Customer - Internal","SM_Origin_Details__c":"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919","SM_Customer_Impact__c":"Service Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HYEA8CGL","SM_Bridge_Start_Time__c":"2025-03-14T20:50:35.745Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T17:48:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-14T18:37:00.000Z","Bridge_URL__c":"https://meet.google.com/qzh-yikf-sbu","SM_Category__c":"Self Inflicted: Failed Change","SM_RootCausePicklist__c":"Change","Incident_Detected_Time__c":"2025-03-14T18:10:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/ExbSAJDzV3aC","Scrum_Team__c":"a00B0000009k871IAA","SM_Work_Record__c":"","Applications_Affected__c":"Heroku","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T21:03:40.988627+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986220988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:07:03.433142+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986423432,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T21:07:03.434146+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986423434,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T21:11:40.988616+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986700988,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:14:40.594812+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986880594,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T21:14:49.553150+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986889552,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:14:49.553270+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986889553,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key '81b17238-6dd4-414e-bba3-cc7afa048f95' to Kafka topic 'incident'"}
2025-03-14T21:14:49.553320+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986889553,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:14:49.674653+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986889674,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T21:14:49.674813+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741986889674,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-prb-number-updated' for consumer group='icc-gus-export'"}
2025-03-14T21:14:49.674970+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986889674,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:14:49.674971+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986889674,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-prb-number-updated finished"}
2025-03-14T21:14:49.705199+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741986889705,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T21:14:49.705200+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741986889705,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T21:14:54.317750+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741986894317,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T21:14:54.317754+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741986894317,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T21:14:54.317939+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741986894317,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"ICC was unable to unlock the locks for incident: 81b17238-6dd4-414e-bba3-cc7afa048f95, "}
2025-03-14T21:14:54.318130+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986894318,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:14:54.318214+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986894318,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key '81b17238-6dd4-414e-bba3-cc7afa048f95' to Kafka topic 'incident'"}
2025-03-14T21:14:54.318293+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986894318,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:14:54.318407+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986894318,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000bmYaIAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"A change to enforce TLS via HSTS had unexpected side-effects.\",\"customerExperience\":\"Some customers had build failures (76 builds failed during impact). No known customer support tickets came in regarding the issue.\",\"immediateResolution\":\"Rolling back the change resolved the issue.\",\"aarQuestions\":\"What additional steps could we take to avoid this in the future?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"Heroku Infrastructure\",\"closedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T21:14:37.799Z\",\"modifiedAt\":\"2025-03-14T21:14:37.799Z\",\"id\":\"73f39267-6a29-42f0-baef-cb55e76772d9\"},\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:03:24.100Z\"} - {\"createdAt\":\"2025-03-14T21:14:37.822Z\",\"user\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"name\":\"Jason Harrison\",\"email\":\"jason.harrison@salesforce.com\"},\"incident\":{\"id\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"slackChannel\":{\"id\":\"C08HYEA8CGL\",\"name\":\"icc-73033613\"},\"subject\":\"[Retroactive] Build failures\",\"description\":\"New builds were failing\",\"detectedTime\":\"2025-03-14T18:10:00.000Z\",\"severity\":\"Sev2\",\"status\":\"Closed\",\"origin\":\"Customer - Internal\",\"originReference\":\"https://salesforce-internal.slack.com/archives/C1P1YARE1/p1741981733302919\",\"impact\":[\"ServiceDegradation\"],\"impactStartTime\":\"2025-03-14T17:48:00.000Z\",\"impactEndTime\":\"2025-03-14T18:37:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/qzh-yikf-sbu\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-260-296-0116, pin: 823430604; \\nFind numbers in more regions on https://tel.meet/qzh-yikf-sbu?pin=6416545718827, pin: 6416545718827\\n\"},\"roles\":[],\"category\":\"Self Inflicted: Failed Change\",\"rootCause\":\"Change\",\"createdAt\":\"2025-03-14T20:50:22.286Z\",\"closingDetails\":{\"productTag\":\"a1aB0000000bmYaIAI\",\"detectedByServiceOwner\":true,\"prbNumber\":{\"createdByIcc\":true},\"proximateCause\":\"A change to enforce TLS via HSTS had unexpected side-effects.\",\"customerExperience\":\"Some customers had build failures (76 builds failed during impact). No known customer support tickets came in regarding the issue.\",\"immediateResolution\":\"Rolling back the change resolved the issue.\",\"aarQuestions\":\"What additional steps could we take to avoid this in the future?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"Heroku Infrastructure\",\"closedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"incidentId\":\"81b17238-6dd4-414e-bba3-cc7afa048f95\",\"createdBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"modifiedBy\":{\"id\":\"16818eee-1d49-4bf8-862d-dbb87204a673\",\"email\":\"jason.harrison@salesforce.com\",\"active\":true,\"name\":\"Jason Harrison\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005EE00000KO6C3YAL\",\"slackUserId\":\"U066V549B7E\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-01T20:41:59.839Z\",\"modifiedAt\":\"2024-04-01T20:41:59.839Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T21:14:37.799Z\",\"modifiedAt\":\"2025-03-14T21:14:37.799Z\",\"id\":\"73f39267-6a29-42f0-baef-cb55e76772d9\"},\"scrumTeamId\":\"a00B0000009k871IAA\",\"team\":\"Heroku Web Services - Identity\",\"caseNumber\":\"73033613\",\"caseRecordId\":\"500EE00001TtyjyYAB\",\"servicesImpacted\":[\"Heroku\"],\"prbNumber\":{\"createdByIcc\":true},\"quipDocLink\":\"https://salesforce.quip.com/ExbSAJDzV3aC\",\"engagedAt\":\"2025-03-14T20:50:35.745Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T21:03:24.100Z\"},\"requestId\":\"d9823b61-c3e8-5dda-e77e-5b058c5af378\",\"client\":\"icc-slack-app\"} done"}
2025-03-14T21:14:54.318446+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986894318,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-closed finished"}
2025-03-14T21:14:54.369769+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986894369,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 81b17238-6dd4-414e-bba3-cc7afa048f95"}
2025-03-14T21:14:54.369813+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741986894369,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-response' for consumer group='icc-gus-export'"}
2025-03-14T21:14:54.370016+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986894369,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:14:54.370048+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741986894370,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-ctc-lock-response finished"}
2025-03-14T21:17:40.992642+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987060992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:18:17.715440+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987097715,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 42054333-1caf-49ea-818e-a6e44100cf29"}
2025-03-14T21:18:40.992638+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987120992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:23:40.992644+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987420992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:24:51.420146+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987491420,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T21:24:51.421158+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987491421,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T21:25:40.992733+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987540992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:26:40.992634+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987600992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:28:40.996741+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987720996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:29:40.992640+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987780992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:30:40.992664+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741987840992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:34:40.992620+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741988080992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:35:40.992663+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741988140992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:43:40.992680+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741988620992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:46:40.992658+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741988800992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:49:40.992632+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741988980992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:49:56.465798+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741988996465,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T21:49:56.466789+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741988996466,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T21:53:58.332022+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989238331,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-14T21:53:58.332607+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741989238332,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-gus-export'"}
2025-03-14T21:53:58.332609+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989238332,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:53:58.332609+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989238332,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created-with-slack-channel finished"}
2025-03-14T21:53:58.413660+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989238413,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-14T21:53:58.413808+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741989238413,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created' for consumer group='icc-gus-export'"}
2025-03-14T21:53:58.416760+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989238413,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:53:58.416765+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989238413,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-14T21:53:58.364Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"}
2025-03-14T21:53:58.416766+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989238414,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Status":"New","SM_Icc_External_Id__c":"b9e8b642-7618-4548-927f-8ebc31271097","Subject":"CG4S service pods not responding in HDPS channel","Description":"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.","Priority":"Sev2","Origin":"Customer - Internal","SM_Origin_Details__c":"","SM_Customer_Impact__c":"Currently Under Investigation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HYLPF5HS","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T21:53:56.250Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-14T21:53:56.250Z","Timeline_of_Events__c":"","Scrum_Team__c":"a00B0000009kCNVIA2","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-14T21:53:58.520811+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989238520,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-14T21:53:58.521015+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741989238520,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"}
2025-03-14T21:53:58.521198+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989238521,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:53:58.521199+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989238521,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"}
2025-03-14T21:53:58.553383+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989238553,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-14T21:53:58.553542+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741989238553,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-to-generate' for consumer group='icc-gus-export'"}
2025-03-14T21:53:58.553737+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989238553,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:53:58.553738+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989238553,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-to-generate finished"}
2025-03-14T21:53:58.693891+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989238693,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-14T21:53:58.694041+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741989238693,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-created' for consumer group='icc-gus-export'"}
2025-03-14T21:53:58.694856+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989238694,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:53:58.694858+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989238694,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-created finished"}
2025-03-14T21:54:01.197283+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989241197,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-14T21:54:01.197464+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741989241197,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-created' for consumer group='icc-gus-export'"}
2025-03-14T21:54:01.197645+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989241197,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:54:01.197646+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989241197,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-created finished"}
2025-03-14T21:54:02.874848+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989242874,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:54:02.875208+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989242874,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b9e8b642-7618-4548-927f-8ebc31271097' to Kafka topic 'incident'"}
2025-03-14T21:54:02.875209+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989242875,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:54:02.875217+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989242875,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-14T21:53:58.364Z\",\"incident\":{\"id\":\"b9e8b642-7618-4548-927f-8ebc31271097\",\"slackChannel\":{\"id\":\"C08HYLPF5HS\",\"name\":\"icc-b9e8b642-7618-4548-927f-8ebc31271097\"},\"subject\":\"CG4S service pods not responding in HDPS channel\",\"description\":\"Customer cases are not getting created in HDPS channel. HDPS team is working with HSE Platform team to restart the pods via Managed Operations.\",\"detectedTime\":\"2025-03-14T21:53:56.250Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Customer - Internal\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T21:53:56.250Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T21:53:56.250Z\",\"scrumTeamId\":\"a00B0000009kCNVIA2\",\"team\":\"Hyperforce Development Platform Support\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}} done"}
2025-03-14T21:54:02.875218+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989242875,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created finished"}
2025-03-14T21:54:02.930015+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989242929,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-14T21:54:02.930069+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741989242930,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T21:54:02.930230+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989242930,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:54:02.930264+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989242930,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T21:54:40.992634+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989280992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:54:57.350343+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989297350,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T21:54:57.351395+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989297351,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T21:58:40.992623+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989520992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T21:59:58.449544+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989598449,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T21:59:58.450727+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989598450,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T22:00:40.992673+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989640992,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:03:40.996640+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989820996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:04:40.996647+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989880996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:04:59.551926+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989899551,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T22:04:59.552951+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989899552,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T22:05:40.996646+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741989940996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:09:40.996686+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990180996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:14:17.336624+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990457336,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 900b1ae0-84fd-4e82-b18f-258f8a0291ab"}
2025-03-14T22:14:17.336926+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741990457336,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-gus-export'"}
2025-03-14T22:14:17.337130+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990457337,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:14:17.337133+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990457337,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created-without-slack-channel finished"}
2025-03-14T22:14:24.172551+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990464172,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:14:24.172683+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990464172,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key '900b1ae0-84fd-4e82-b18f-258f8a0291ab' to Kafka topic 'incident'"}
2025-03-14T22:14:24.172819+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990464172,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:14:24.172822+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990464172,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"900b1ae0-84fd-4e82-b18f-258f8a0291ab\",\"slackChannel\":{\"id\":\"C08J51MFR5X\",\"name\":\"icc-900b1ae0-84fd-4e82-b18f-258f8a0291ab\"},\"subject\":\"AWS Operational Issue in eu-west-1 and sa-east-1\",\"description\":\"\",\"detectedTime\":\"2025-03-14T22:14:16.698Z\",\"severity\":\"Sev3\",\"status\":\"New\",\"origin\":\"Monitoring\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T22:14:16.698Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:14:16.698Z\",\"scrumTeamId\":\"a00AH000000imUfYAI\",\"team\":\"MS Incident Management\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-14T22:14:19.406Z\",\"incident\":{\"id\":\"900b1ae0-84fd-4e82-b18f-258f8a0291ab\",\"slackChannel\":{\"id\":\"C08J51MFR5X\",\"name\":\"icc-900b1ae0-84fd-4e82-b18f-258f8a0291ab\"},\"subject\":\"AWS Operational Issue in eu-west-1 and sa-east-1\",\"description\":\"\",\"detectedTime\":\"2025-03-14T22:14:16.698Z\",\"severity\":\"Sev3\",\"status\":\"New\",\"origin\":\"Monitoring\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T22:14:16.698Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:14:16.698Z\",\"scrumTeamId\":\"a00AH000000imUfYAI\",\"team\":\"MS Incident Management\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}} done"}
2025-03-14T22:14:24.172837+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990464172,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created finished"}
2025-03-14T22:14:24.224402+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990464224,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 900b1ae0-84fd-4e82-b18f-258f8a0291ab"}
2025-03-14T22:14:24.224577+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741990464224,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T22:14:24.224740+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990464224,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:14:24.224771+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990464224,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T22:14:53.046620+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990493046,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 900b1ae0-84fd-4e82-b18f-258f8a0291ab"}
2025-03-14T22:14:53.046928+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741990493046,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-14T22:14:53.047118+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990493047,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:14:53.047262+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990493047,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"900b1ae0-84fd-4e82-b18f-258f8a0291ab\",\"slackChannel\":{\"id\":\"C08J51MFR5X\",\"name\":\"icc-73035496\"},\"subject\":\"AWS Operational Issue in eu-west-1 and sa-east-1\",\"description\":\"\",\"detectedTime\":\"2025-03-14T22:14:16.698Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T22:14:16.698Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:14:16.698Z\",\"modifiedAt\":\"2025-03-14T22:14:16.698Z\",\"createdBy\":{\"id\":\"494b3563-38fb-4148-9695-47ae46d90737\",\"email\":\"mbruchi@salesforce.com\",\"active\":true,\"name\":\"Matias Bruchi\",\"firstName\":\"Matias\",\"lastName\":\"Bruchi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004K3s8IAC\",\"slackUserId\":\"WJNQ31J6A\",\"createdBy\":\"matias.bruchi@mulesoft.com\",\"modifiedBy\":\"matias.bruchi@mulesoft.com\",\"createdAt\":\"2022-08-02T14:00:02.775Z\",\"modifiedAt\":\"2023-07-03T18:39:54.767Z\"},\"modifiedBy\":{\"id\":\"494b3563-38fb-4148-9695-47ae46d90737\",\"email\":\"mbruchi@salesforce.com\",\"active\":true,\"name\":\"Matias Bruchi\",\"firstName\":\"Matias\",\"lastName\":\"Bruchi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004K3s8IAC\",\"slackUserId\":\"WJNQ31J6A\",\"createdBy\":\"matias.bruchi@mulesoft.com\",\"modifiedBy\":\"matias.bruchi@mulesoft.com\",\"createdAt\":\"2022-08-02T14:00:02.775Z\",\"modifiedAt\":\"2023-07-03T18:39:54.767Z\"},\"id\":\"ba8e6a75-5b19-4508-b06c-3deb7892f37c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"494b3563-38fb-4148-9695-47ae46d90737\",\"email\":\"mbruchi@salesforce.com\",\"active\":true,\"name\":\"Matias Bruchi\",\"firstName\":\"Matias\",\"lastName\":\"Bruchi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004K3s8IAC\",\"slackUserId\":\"WJNQ31J6A\",\"createdBy\":\"matias.bruchi@mulesoft.com\",\"modifiedBy\":\"matias.bruchi@mulesoft.com\",\"createdAt\":\"2022-08-02T14:00:02.775Z\",\"modifiedAt\":\"2023-07-03T18:39:54.767Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:14:16.698Z\",\"scrumTeamId\":\"a00AH000000imUfYAI\",\"team\":\"MS Incident Management\",\"caseNumber\":\"73035496\",\"caseRecordId\":\"500EE00001TuFmLYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/uBkNA2igmFdV\",\"engagedAt\":\"2025-03-14T22:14:52.731Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:14:24.172Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T22:14:52.904Z\",\"user\":{\"id\":\"6230afb4-e948-4cad-b6f5-52bc8df552c4\",\"gusUserId\":\"005EE000000WbdxYAC\",\"slackUserId\":\"U02DZLQ85GB\",\"name\":\"Brian Harrison\",\"email\":\"bharrison@salesforce.com\"},\"incident\":{\"id\":\"900b1ae0-84fd-4e82-b18f-258f8a0291ab\",\"slackChannel\":{\"id\":\"C08J51MFR5X\",\"name\":\"icc-73035496\"},\"subject\":\"AWS Operational Issue in eu-west-1 and sa-east-1\",\"description\":\"\",\"detectedTime\":\"2025-03-14T22:14:16.698Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T22:14:16.698Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:14:16.698Z\",\"modifiedAt\":\"2025-03-14T22:14:16.698Z\",\"createdBy\":{\"id\":\"494b3563-38fb-4148-9695-47ae46d90737\",\"email\":\"mbruchi@salesforce.com\",\"active\":true,\"name\":\"Matias Bruchi\",\"firstName\":\"Matias\",\"lastName\":\"Bruchi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004K3s8IAC\",\"slackUserId\":\"WJNQ31J6A\",\"createdBy\":\"matias.bruchi@mulesoft.com\",\"modifiedBy\":\"matias.bruchi@mulesoft.com\",\"createdAt\":\"2022-08-02T14:00:02.775Z\",\"modifiedAt\":\"2023-07-03T18:39:54.767Z\"},\"modifiedBy\":{\"id\":\"494b3563-38fb-4148-9695-47ae46d90737\",\"email\":\"mbruchi@salesforce.com\",\"active\":true,\"name\":\"Matias Bruchi\",\"firstName\":\"Matias\",\"lastName\":\"Bruchi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004K3s8IAC\",\"slackUserId\":\"WJNQ31J6A\",\"createdBy\":\"matias.bruchi@mulesoft.com\",\"modifiedBy\":\"matias.bruchi@mulesoft.com\",\"createdAt\":\"2022-08-02T14:00:02.775Z\",\"modifiedAt\":\"2023-07-03T18:39:54.767Z\"},\"id\":\"ba8e6a75-5b19-4508-b06c-3deb7892f37c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"494b3563-38fb-4148-9695-47ae46d90737\",\"email\":\"mbruchi@salesforce.com\",\"active\":true,\"name\":\"Matias Bruchi\",\"firstName\":\"Matias\",\"lastName\":\"Bruchi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004K3s8IAC\",\"slackUserId\":\"WJNQ31J6A\",\"createdBy\":\"matias.bruchi@mulesoft.com\",\"modifiedBy\":\"matias.bruchi@mulesoft.com\",\"createdAt\":\"2022-08-02T14:00:02.775Z\",\"modifiedAt\":\"2023-07-03T18:39:54.767Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:14:16.698Z\",\"scrumTeamId\":\"a00AH000000imUfYAI\",\"team\":\"MS Incident Management\",\"caseNumber\":\"73035496\",\"caseRecordId\":\"500EE00001TuFmLYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/uBkNA2igmFdV\",\"engagedAt\":\"2025-03-14T22:14:52.731Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:14:24.172Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:14:16.698Z\",\"modifiedAt\":\"2025-03-14T22:14:16.698Z\",\"createdBy\":{\"id\":\"494b3563-38fb-4148-9695-47ae46d90737\",\"email\":\"mbruchi@salesforce.com\",\"active\":true,\"name\":\"Matias Bruchi\",\"firstName\":\"Matias\",\"lastName\":\"Bruchi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004K3s8IAC\",\"slackUserId\":\"WJNQ31J6A\",\"createdBy\":\"matias.bruchi@mulesoft.com\",\"modifiedBy\":\"matias.bruchi@mulesoft.com\",\"createdAt\":\"2022-08-02T14:00:02.775Z\",\"modifiedAt\":\"2023-07-03T18:39:54.767Z\"},\"modifiedBy\":{\"id\":\"494b3563-38fb-4148-9695-47ae46d90737\",\"email\":\"mbruchi@salesforce.com\",\"active\":true,\"name\":\"Matias Bruchi\",\"firstName\":\"Matias\",\"lastName\":\"Bruchi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004K3s8IAC\",\"slackUserId\":\"WJNQ31J6A\",\"createdBy\":\"matias.bruchi@mulesoft.com\",\"modifiedBy\":\"matias.bruchi@mulesoft.com\",\"createdAt\":\"2022-08-02T14:00:02.775Z\",\"modifiedAt\":\"2023-07-03T18:39:54.767Z\"},\"id\":\"ba8e6a75-5b19-4508-b06c-3deb7892f37c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"494b3563-38fb-4148-9695-47ae46d90737\",\"email\":\"mbruchi@salesforce.com\",\"active\":true,\"name\":\"Matias Bruchi\",\"firstName\":\"Matias\",\"lastName\":\"Bruchi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004K3s8IAC\",\"slackUserId\":\"WJNQ31J6A\",\"createdBy\":\"matias.bruchi@mulesoft.com\",\"modifiedBy\":\"matias.bruchi@mulesoft.com\",\"createdAt\":\"2022-08-02T14:00:02.775Z\",\"modifiedAt\":\"2023-07-03T18:39:54.767Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T22:14:52.731Z\"]},\"requestId\":\"7d9ab148-9680-0fa1-2da5-88c56b849fee\",\"client\":\"icc-slack-app\"}"}
2025-03-14T22:14:53.047446+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990493047,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"900b1ae0-84fd-4e82-b18f-258f8a0291ab","Subject":"AWS Operational Issue in eu-west-1 and sa-east-1","Description":"","Priority":"Sev3","Origin":"Monitoring","SM_Origin_Details__c":"","SM_Customer_Impact__c":"Currently Under Investigation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08J51MFR5X","SM_Bridge_Start_Time__c":"2025-03-14T22:14:52.731Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T22:14:16.698Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-14T22:14:16.698Z","Timeline_of_Events__c":"https://salesforce.quip.com/uBkNA2igmFdV","Scrum_Team__c":"a00AH000000imUfYAI","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Commander__c":"005B0000004K3s8IAC","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 900b1ae0-84fd-4e82-b18f-258f8a0291ab"}
2025-03-14T22:14:57.951674+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990497951,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:14:57.951851+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990497951,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key '900b1ae0-84fd-4e82-b18f-258f8a0291ab' to Kafka topic 'incident'"}
2025-03-14T22:14:57.951928+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990497951,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:14:57.952108+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990497952,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"900b1ae0-84fd-4e82-b18f-258f8a0291ab\",\"slackChannel\":{\"id\":\"C08J51MFR5X\",\"name\":\"icc-73035496\"},\"subject\":\"AWS Operational Issue in eu-west-1 and sa-east-1\",\"description\":\"\",\"detectedTime\":\"2025-03-14T22:14:16.698Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T22:14:16.698Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:14:16.698Z\",\"modifiedAt\":\"2025-03-14T22:14:16.698Z\",\"createdBy\":{\"id\":\"494b3563-38fb-4148-9695-47ae46d90737\",\"email\":\"mbruchi@salesforce.com\",\"active\":true,\"name\":\"Matias Bruchi\",\"firstName\":\"Matias\",\"lastName\":\"Bruchi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004K3s8IAC\",\"slackUserId\":\"WJNQ31J6A\",\"createdBy\":\"matias.bruchi@mulesoft.com\",\"modifiedBy\":\"matias.bruchi@mulesoft.com\",\"createdAt\":\"2022-08-02T14:00:02.775Z\",\"modifiedAt\":\"2023-07-03T18:39:54.767Z\"},\"modifiedBy\":{\"id\":\"494b3563-38fb-4148-9695-47ae46d90737\",\"email\":\"mbruchi@salesforce.com\",\"active\":true,\"name\":\"Matias Bruchi\",\"firstName\":\"Matias\",\"lastName\":\"Bruchi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004K3s8IAC\",\"slackUserId\":\"WJNQ31J6A\",\"createdBy\":\"matias.bruchi@mulesoft.com\",\"modifiedBy\":\"matias.bruchi@mulesoft.com\",\"createdAt\":\"2022-08-02T14:00:02.775Z\",\"modifiedAt\":\"2023-07-03T18:39:54.767Z\"},\"id\":\"ba8e6a75-5b19-4508-b06c-3deb7892f37c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"494b3563-38fb-4148-9695-47ae46d90737\",\"email\":\"mbruchi@salesforce.com\",\"active\":true,\"name\":\"Matias Bruchi\",\"firstName\":\"Matias\",\"lastName\":\"Bruchi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004K3s8IAC\",\"slackUserId\":\"WJNQ31J6A\",\"createdBy\":\"matias.bruchi@mulesoft.com\",\"modifiedBy\":\"matias.bruchi@mulesoft.com\",\"createdAt\":\"2022-08-02T14:00:02.775Z\",\"modifiedAt\":\"2023-07-03T18:39:54.767Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:14:16.698Z\",\"scrumTeamId\":\"a00AH000000imUfYAI\",\"team\":\"MS Incident Management\",\"caseNumber\":\"73035496\",\"caseRecordId\":\"500EE00001TuFmLYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/uBkNA2igmFdV\",\"engagedAt\":\"2025-03-14T22:14:52.731Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:14:24.172Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T22:14:52.904Z\",\"user\":{\"id\":\"6230afb4-e948-4cad-b6f5-52bc8df552c4\",\"gusUserId\":\"005EE000000WbdxYAC\",\"slackUserId\":\"U02DZLQ85GB\",\"name\":\"Brian Harrison\",\"email\":\"bharrison@salesforce.com\"},\"incident\":{\"id\":\"900b1ae0-84fd-4e82-b18f-258f8a0291ab\",\"slackChannel\":{\"id\":\"C08J51MFR5X\",\"name\":\"icc-73035496\"},\"subject\":\"AWS Operational Issue in eu-west-1 and sa-east-1\",\"description\":\"\",\"detectedTime\":\"2025-03-14T22:14:16.698Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Monitoring\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T22:14:16.698Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:14:16.698Z\",\"modifiedAt\":\"2025-03-14T22:14:16.698Z\",\"createdBy\":{\"id\":\"494b3563-38fb-4148-9695-47ae46d90737\",\"email\":\"mbruchi@salesforce.com\",\"active\":true,\"name\":\"Matias Bruchi\",\"firstName\":\"Matias\",\"lastName\":\"Bruchi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004K3s8IAC\",\"slackUserId\":\"WJNQ31J6A\",\"createdBy\":\"matias.bruchi@mulesoft.com\",\"modifiedBy\":\"matias.bruchi@mulesoft.com\",\"createdAt\":\"2022-08-02T14:00:02.775Z\",\"modifiedAt\":\"2023-07-03T18:39:54.767Z\"},\"modifiedBy\":{\"id\":\"494b3563-38fb-4148-9695-47ae46d90737\",\"email\":\"mbruchi@salesforce.com\",\"active\":true,\"name\":\"Matias Bruchi\",\"firstName\":\"Matias\",\"lastName\":\"Bruchi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004K3s8IAC\",\"slackUserId\":\"WJNQ31J6A\",\"createdBy\":\"matias.bruchi@mulesoft.com\",\"modifiedBy\":\"matias.bruchi@mulesoft.com\",\"createdAt\":\"2022-08-02T14:00:02.775Z\",\"modifiedAt\":\"2023-07-03T18:39:54.767Z\"},\"id\":\"ba8e6a75-5b19-4508-b06c-3deb7892f37c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"494b3563-38fb-4148-9695-47ae46d90737\",\"email\":\"mbruchi@salesforce.com\",\"active\":true,\"name\":\"Matias Bruchi\",\"firstName\":\"Matias\",\"lastName\":\"Bruchi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004K3s8IAC\",\"slackUserId\":\"WJNQ31J6A\",\"createdBy\":\"matias.bruchi@mulesoft.com\",\"modifiedBy\":\"matias.bruchi@mulesoft.com\",\"createdAt\":\"2022-08-02T14:00:02.775Z\",\"modifiedAt\":\"2023-07-03T18:39:54.767Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:14:16.698Z\",\"scrumTeamId\":\"a00AH000000imUfYAI\",\"team\":\"MS Incident Management\",\"caseNumber\":\"73035496\",\"caseRecordId\":\"500EE00001TuFmLYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/uBkNA2igmFdV\",\"engagedAt\":\"2025-03-14T22:14:52.731Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:14:24.172Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:14:16.698Z\",\"modifiedAt\":\"2025-03-14T22:14:16.698Z\",\"createdBy\":{\"id\":\"494b3563-38fb-4148-9695-47ae46d90737\",\"email\":\"mbruchi@salesforce.com\",\"active\":true,\"name\":\"Matias Bruchi\",\"firstName\":\"Matias\",\"lastName\":\"Bruchi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004K3s8IAC\",\"slackUserId\":\"WJNQ31J6A\",\"createdBy\":\"matias.bruchi@mulesoft.com\",\"modifiedBy\":\"matias.bruchi@mulesoft.com\",\"createdAt\":\"2022-08-02T14:00:02.775Z\",\"modifiedAt\":\"2023-07-03T18:39:54.767Z\"},\"modifiedBy\":{\"id\":\"494b3563-38fb-4148-9695-47ae46d90737\",\"email\":\"mbruchi@salesforce.com\",\"active\":true,\"name\":\"Matias Bruchi\",\"firstName\":\"Matias\",\"lastName\":\"Bruchi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004K3s8IAC\",\"slackUserId\":\"WJNQ31J6A\",\"createdBy\":\"matias.bruchi@mulesoft.com\",\"modifiedBy\":\"matias.bruchi@mulesoft.com\",\"createdAt\":\"2022-08-02T14:00:02.775Z\",\"modifiedAt\":\"2023-07-03T18:39:54.767Z\"},\"id\":\"ba8e6a75-5b19-4508-b06c-3deb7892f37c\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"494b3563-38fb-4148-9695-47ae46d90737\",\"email\":\"mbruchi@salesforce.com\",\"active\":true,\"name\":\"Matias Bruchi\",\"firstName\":\"Matias\",\"lastName\":\"Bruchi\",\"profile\":\"icc standard user\",\"gusUserId\":\"005B0000004K3s8IAC\",\"slackUserId\":\"WJNQ31J6A\",\"createdBy\":\"matias.bruchi@mulesoft.com\",\"modifiedBy\":\"matias.bruchi@mulesoft.com\",\"createdAt\":\"2022-08-02T14:00:02.775Z\",\"modifiedAt\":\"2023-07-03T18:39:54.767Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T22:14:52.731Z\"]},\"requestId\":\"7d9ab148-9680-0fa1-2da5-88c56b849fee\",\"client\":\"icc-slack-app\"} done"}
2025-03-14T22:14:57.952168+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990497952,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"}
2025-03-14T22:14:58.132654+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990498132,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 900b1ae0-84fd-4e82-b18f-258f8a0291ab"}
2025-03-14T22:14:58.132792+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741990498132,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T22:14:58.132961+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990498132,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:14:58.132983+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990498132,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T22:15:40.996661+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990540996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:18:40.996678+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990720996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:20:13.784575+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990813784,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: a54dc204-f63b-436a-8a3e-451fa19e11a4"}
2025-03-14T22:20:13.784865+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741990813784,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-gus-export'"}
2025-03-14T22:20:13.785049+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990813784,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:20:13.785049+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990813785,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created-with-slack-channel finished"}
2025-03-14T22:20:13.832044+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990813831,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: a54dc204-f63b-436a-8a3e-451fa19e11a4"}
2025-03-14T22:20:13.832171+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741990813832,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created' for consumer group='icc-gus-export'"}
2025-03-14T22:20:13.835638+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990813832,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:20:13.835641+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990813832,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"a54dc204-f63b-436a-8a3e-451fa19e11a4\",\"slackChannel\":{\"id\":\"C08HVDPND0S\",\"name\":\"icc-a54dc204-f63b-436a-8a3e-451fa19e11a4\"},\"subject\":\"[prod-telstra] [xom-prod] Performance degradation on ODIN Notification\",\"description\":\"OrgCS Case: 470028744\\nProduct: OM+ (Order Management Plus)\\nIssue Details: January and February 2025 statistics show an increase in ODINNotification runtime, which continues to grow, degrading performance.\\n\\nOrg id : 00D41000000LciW\",\"detectedTime\":\"2025-03-14T22:20:11.890Z\",\"severity\":\"Sev3\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T22:20:11.890Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:20:11.890Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-14T22:20:13.815Z\",\"incident\":{\"id\":\"a54dc204-f63b-436a-8a3e-451fa19e11a4\",\"slackChannel\":{\"id\":\"C08HVDPND0S\",\"name\":\"icc-a54dc204-f63b-436a-8a3e-451fa19e11a4\"},\"subject\":\"[prod-telstra] [xom-prod] Performance degradation on ODIN Notification\",\"description\":\"OrgCS Case: 470028744\\nProduct: OM+ (Order Management Plus)\\nIssue Details: January and February 2025 statistics show an increase in ODINNotification runtime, which continues to grow, degrading performance.\\n\\nOrg id : 00D41000000LciW\",\"detectedTime\":\"2025-03-14T22:20:11.890Z\",\"severity\":\"Sev3\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T22:20:11.890Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:20:11.890Z\",\"scrumTeamId\":\"a00AH000000ikT1YAI\",\"team\":\"Industries Site Reliability Engineering\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"}
2025-03-14T22:20:13.835642+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990813832,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Status":"New","SM_Icc_External_Id__c":"a54dc204-f63b-436a-8a3e-451fa19e11a4","Subject":"[prod-telstra] [xom-prod] Performance degradation on ODIN Notification","Description":"OrgCS Case: 470028744\nProduct: OM+ (Order Management Plus)\nIssue Details: January and February 2025 statistics show an increase in ODINNotification runtime, which continues to grow, degrading performance.\n\nOrg id : 00D41000000LciW","Priority":"Sev3","Origin":"Customer - External","SM_Origin_Details__c":"","SM_Customer_Impact__c":"Currently Under Investigation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HVDPND0S","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T22:20:11.890Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-14T22:20:11.890Z","Timeline_of_Events__c":"","Scrum_Team__c":"a00AH000000ikT1YAI","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for a54dc204-f63b-436a-8a3e-451fa19e11a4"}
2025-03-14T22:20:13.835644+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990813834,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: a54dc204-f63b-436a-8a3e-451fa19e11a4"}
2025-03-14T22:20:13.835649+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741990813834,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"}
2025-03-14T22:20:13.835650+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990813834,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:20:13.835650+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990813834,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"}
2025-03-14T22:20:14.004718+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990814004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: a54dc204-f63b-436a-8a3e-451fa19e11a4"}
2025-03-14T22:20:14.004843+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741990814004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-created' for consumer group='icc-gus-export'"}
2025-03-14T22:20:14.005027+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990814004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:20:14.005028+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990814004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-created finished"}
2025-03-14T22:20:18.776903+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990818776,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: a54dc204-f63b-436a-8a3e-451fa19e11a4"}
2025-03-14T22:20:18.777020+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741990818776,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-gus-export'"}
2025-03-14T22:20:18.777153+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990818777,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:20:18.777167+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741990818777,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed finished"}
2025-03-14T22:25:03.559298+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991103559,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T22:25:03.560508+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991103560,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T22:25:40.996675+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991140996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:28:40.996654+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991320996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:12.929831+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991352929,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:12.929999+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991352929,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-created' for consumer group='icc-gus-export'"}
2025-03-14T22:29:12.930178+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991352930,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:12.930179+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991352930,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-created finished"}
2025-03-14T22:29:13.336419+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991353336,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:13.336542+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991353336,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-generated' for consumer group='icc-gus-export'"}
2025-03-14T22:29:13.336706+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991353336,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:13.336735+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991353336,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-generated finished"}
2025-03-14T22:29:13.533820+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991353533,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:13.534040+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991353533,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-created' for consumer group='icc-gus-export'"}
2025-03-14T22:29:13.534227+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991353534,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:13.534326+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991353534,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-14T22:29:13.525Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"},\"eventObj\":{\"id\":\"58a9d80e-a6e8-48f2-b979-6e45a0e7ceb1\",\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\",\"isManaged\":true,\"createdBy\":\"SiteReliability\",\"modifiedBy\":\"SiteReliability\",\"createdAt\":\"2025-03-14T22:29:13.336Z\",\"modifiedAt\":\"2025-03-14T22:29:13.336Z\"},\"changes\":{\"bridge\":[null,{\"createdAt\":\"2025-03-14T22:29:13.336Z\",\"modifiedAt\":\"2025-03-14T22:29:13.336Z\",\"id\":\"58a9d80e-a6e8-48f2-b979-6e45a0e7ceb1\",\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\",\"isManaged\":true,\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"folderId\":null}]}}"}
2025-03-14T22:29:13.534360+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991353534,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"No kafka request status received for incident: {\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"\",\"name\":\"\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}"}
2025-03-14T22:29:13.534569+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991353534,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","err":{"type":"Error","message":"Unable to find request status","stack":"Error: Unable to find request status\n    at GusIncidentService.upsertIncident (/app/build/service/gusIncidentService.js:42:19)\n    at IncidentEventProcessor.processEvent (/app/build/kafka/processor/incidentEventProcessor.js:39:47)\n    at GusExportConsumer.handleEvent (/app/build/kafka/gusExportConsumer.js:77:42)\n    at /app/build/kafka/gusExportConsumer.js:56:28\n    at KafkaConsumer.<anonymous> (/app/build/kafka/gusExportConsumer.js:59:15)\n    at KafkaConsumer.emit (node:events:519:28)\n    at readCallback (/app/node_modules/node-rdkafka/lib/kafka-consumer.js:448:12)"},"msg":"Error occurred at handleEvent in GusExportConsumer with eventType: icc-bridge-created"}
2025-03-14T22:29:13.534573+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991353534,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-created finished"}
2025-03-14T22:29:17.396421+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991357396,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:17.396483+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991357396,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"}
2025-03-14T22:29:17.396670+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991357396,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:17.396671+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991357396,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-14T22:29:12.584Z\",\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-b7ef96fc-4995-4d2b-b152-2783270aada8\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"New\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}} done"}
2025-03-14T22:29:17.396672+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991357396,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created finished"}
2025-03-14T22:29:17.449592+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991357449,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:17.449670+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991357449,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T22:29:17.449849+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991357449,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:17.449850+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991357449,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T22:29:18.129462+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991358129,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:18.129524+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991358129,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-gus-export'"}
2025-03-14T22:29:18.129740+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991358129,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:18.129740+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991358129,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed finished"}
2025-03-14T22:29:23.400955+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363400,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:23.401171+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991363401,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-gus-export'"}
2025-03-14T22:29:23.401333+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363401,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:23.401375+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363401,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received Incident to CIs event from ICC for incident 500EE00001TuDhMYAV: [{\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"gusCaseRecordId\":\"500EE00001TuDhMYAV\"}]"}
2025-03-14T22:29:23.402045+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363401,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:23.402304+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991363402,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-ctc-lock-create-request' for consumer group='icc-gus-export'"}
2025-03-14T22:29:23.402429+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363402,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:23.403121+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363403,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:23.404313+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991363403,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-gus-export'"}
2025-03-14T22:29:23.404314+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363403,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:23.404314+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363403,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-generic-data finished"}
2025-03-14T22:29:23.448840+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363448,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received GUS Incident to CIs for incident 500EE00001TuDhMYAV: [{\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"gusCaseRecordId\":\"500EE00001TuDhMYAV\"}]"}
2025-03-14T22:29:23.448881+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363448,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Configuration_Item__c":"a7JEE00000NYJr02AH","Case__c":"500EE00001TuDhMYAV","msg":"[buildGusIncidentToCIFromEvent] Building Gus Incident to CI from ICC event"}
2025-03-14T22:29:23.517667+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363517,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:23.517967+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991363517,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-14T22:29:23.518160+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363518,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:23.518288+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363518,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:17.396Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T22:29:23.376Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:17.396Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T22:29:23.212Z\"]},\"requestId\":\"e08d5cd7-ce49-6078-7ee3-9a023cc900d4\",\"client\":\"quantumks2s\"}"}
2025-03-14T22:29:23.518440+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363518,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"b7ef96fc-4995-4d2b-b152-2783270aada8","Subject":"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell","Description":"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\n\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28","Priority":"Sev2","Origin":"Alert","SM_Origin_Details__c":"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HDBF5E3Z","SM_Bridge_Start_Time__c":"2025-03-14T22:29:23.212Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T22:29:09.518Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"https://meet.google.com/oms-esob-eoa","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-14T22:24:08.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/haP7AkVoE22k","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Commander__c":"005EE000007E8JRYA0","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:23.742200+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363742,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","id":"aCqEE000000C0XJ0A0","success":true,"errors":[],"msg":"Successfully upserted Incident to CI for Gus record with configuration item : a7JEE00000NYJr02AH"}
2025-03-14T22:29:23.742242+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363742,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"sendInsertResponsesEvent {\"createdAt\":\"2025-03-14T22:29:23.742Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\",\"scope\":\"icc-incidents-readonly icc-incidents-manage\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0XJ0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000NYJr02AH\"}]} for icc-incident-to-cis-response"}
2025-03-14T22:29:23.742402+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363742,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:23.742871+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363742,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"}
2025-03-14T22:29:23.742873+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363742,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:23.742873+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363742,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":true}
2025-03-14T22:29:23.742874+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363742,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"}
2025-03-14T22:29:23.797755+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363797,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:23.797881+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991363797,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-gus-export'"}
2025-03-14T22:29:23.798101+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363798,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:23.798102+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363798,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-response finished"}
2025-03-14T22:29:23.818718+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363818,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:23.818890+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991363818,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-gus-export'"}
2025-03-14T22:29:23.819086+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363818,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:23.819086+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363819,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success finished"}
2025-03-14T22:29:23.835545+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363835,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:23.835876+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991363835,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-14T22:29:23.837853+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363835,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:23.837873+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363836,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:17.396Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T22:29:23.685Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:17.396Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core Live on Falcon\"]}},\"requestId\":\"e08d5cd7-ce49-6078-7ee3-9a023cc900d4\",\"client\":\"quantumks2s\"}"}
2025-03-14T22:29:23.837875+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991363836,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"b7ef96fc-4995-4d2b-b152-2783270aada8","Subject":"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell","Description":"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\n\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28","Priority":"Sev2","Origin":"Alert","SM_Origin_Details__c":"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HDBF5E3Z","SM_Bridge_Start_Time__c":"2025-03-14T22:29:23.212Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T22:29:09.518Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"https://meet.google.com/oms-esob-eoa","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-14T22:24:08.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/haP7AkVoE22k","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core Live on Falcon","SM_Incident_Commander__c":"005EE000007E8JRYA0","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:28.384177+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991368384,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:28.384348+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991368384,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"}
2025-03-14T22:29:28.384434+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991368384,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:28.384603+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991368384,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:17.396Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T22:29:23.376Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:17.396Z\",\"usdResources\":[]},\"changes\":{\"status\":[\"New\",\"InProgress\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]},\"engagedAt\":[\"\",\"2025-03-14T22:29:23.212Z\"]},\"requestId\":\"e08d5cd7-ce49-6078-7ee3-9a023cc900d4\",\"client\":\"quantumks2s\"} done"}
2025-03-14T22:29:28.384607+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991368384,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"}
2025-03-14T22:29:28.433736+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991368433,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:28.433814+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991368433,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T22:29:28.433984+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991368433,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:28.433984+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991368433,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T22:29:29.420485+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991369420,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:29.420597+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991369420,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"}
2025-03-14T22:29:29.420683+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991369420,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:29.420831+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991369420,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:17.396Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T22:29:23.685Z\",\"user\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"name\":\"SiteReliability\",\"email\":\"sitereliability@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:08.000Z\",\"severity\":\"Sev2\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T22:29:09.518Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:17.396Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]},\"servicesImpacted\":{\"0\":[null,\"Core Live on Falcon\"]}},\"requestId\":\"e08d5cd7-ce49-6078-7ee3-9a023cc900d4\",\"client\":\"quantumks2s\"} done"}
2025-03-14T22:29:29.420892+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991369420,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"}
2025-03-14T22:29:43.517508+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991383517,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:43.517640+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991383517,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T22:29:43.517808+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991383517,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:43.517831+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991383517,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T22:29:43.585166+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991383585,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:43.585296+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991383585,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"}
2025-03-14T22:29:43.585488+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991383585,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:43.585489+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991383585,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"}
2025-03-14T22:29:57.127154+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991397126,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:29:57.127404+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991397127,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-gus-export'"}
2025-03-14T22:29:57.127568+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991397127,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:29:57.127598+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991397127,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-request finished"}
2025-03-14T22:32:40.996633+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991560996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:34:26.335047+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991666334,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T22:34:26.336046+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991666335,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T22:37:40.996633+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991860996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:39:24.589004+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991964588,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:39:24.589140+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991964589,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T22:39:24.589310+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991964589,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:39:24.589320+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991964589,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T22:39:24.681563+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991964681,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:39:24.681763+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741991964681,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"}
2025-03-14T22:39:24.681994+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991964681,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:39:24.682012+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741991964681,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"}
2025-03-14T22:44:28.589438+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992268589,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T22:44:28.590491+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992268590,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T22:44:35.350125+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992275349,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:44:35.350538+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741992275350,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-request' for consumer group='icc-gus-export'"}
2025-03-14T22:44:35.350713+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992275350,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:44:35.350714+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992275350,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-request finished"}
2025-03-14T22:44:36.850240+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992276850,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:44:36.850565+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741992276850,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T22:44:36.852338+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992276850,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:44:41.000616+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992281000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:44:46.296716+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992286296,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:44:46.297051+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741992286296,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-internal-comms-response' for consumer group='icc-gus-export'"}
2025-03-14T22:44:46.297203+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992286297,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:44:46.369958+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741992286369,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[gusMetricService.validateEventAndExport] Metric already exists for GUS Incident case id 500EE00001TuDhMYAV and Update 1, Metric Number: aC9EE000000CH570AG"}
2025-03-14T22:44:46.369960+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992286369,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[gusExportConsumer.handleInternalCommsSentEvent] Created Incident Update Metric for the incident: b7ef96fc-4995-4d2b-b152-2783270aada8 - caseId: 500EE00001TuDhMYAV - TCE Update Number: 1"}
2025-03-14T22:44:46.370071+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992286370,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-internal-comms-response finished"}
2025-03-14T22:45:11.264379+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992311264,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T22:45:11.264587+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741992311264,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-page-request' for consumer group='icc-gus-export'"}
2025-03-14T22:45:11.264744+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992311264,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:45:11.264781+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992311264,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-request finished"}
2025-03-14T22:45:11.939545+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992311939,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Successfully created new TTx (TTe) in GUS, record id aB6EE000000JUtd0AG, for Incident case 500EE00001TuDhMYAV with PagerDuty service name: GUS: CAPE Incident Escalation"}
2025-03-14T22:45:11.939550+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992311939,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Created TTe from the PageResponse event of ICC incident: b7ef96fc-4995-4d2b-b152-2783270aada8 - caseId: 500EE00001TuDhMYAV - serviceName: GUS: CAPE Incident Escalation - startTime: 2025-03-14T22:45:11.596Z - gusTTxId: aB6EE000000JUtd0AG"}
2025-03-14T22:45:11.939649+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992311939,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-page-response finished"}
2025-03-14T22:45:40.996820+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992340996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:48:40.996631+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992520996,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:50:41.000641+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992641000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:52:41.000629+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992761000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:54:41.000625+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741992881000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:57:41.000625+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741993061000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T22:58:41.000682+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741993121000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:00:47.439201+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741993247439,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 900b1ae0-84fd-4e82-b18f-258f8a0291ab"}
2025-03-14T23:00:54.163625+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741993254163,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T23:00:54.163648+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741993254163,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T23:09:41.000613+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741993781000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:10:52.293184+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741993852293,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T23:10:52.294333+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741993852294,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:14:41.000640+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994081000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:17:41.000662+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994261000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:18:41.000634+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994321000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:19:41.000616+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994381000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:20:41.004660+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994441004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:20:54.399131+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994454399,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T23:20:54.400746+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994454400,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:23:33.029596+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613029,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:33.029778+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741994613029,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-request' for consumer group='icc-gus-export'"}
2025-03-14T23:23:33.029945+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613029,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:23:33.030020+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613029,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received Incident to CIs event from ICC for incident 500EE00001TuDhMYAV: [{\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"lock\":true,\"gusCaseRecordId\":\"500EE00001TuDhMYAV\",\"sfid\":\"aCqEE000000C0XJ0A0\"}]"}
2025-03-14T23:23:33.030582+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613030,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:33.030873+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741994613030,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-14T23:23:33.031000+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613030,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:23:33.031131+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613031,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T23:23:32.809Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"InProgress\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T22:29:29.420Z\",\"usdResources\":[]},\"changes\":{\"detectedTime\":[\"2025-03-14T22:24:08.000Z\",\"2025-03-14T22:24:00.000Z\"],\"severity\":[\"Sev2\",\"Sev3\"],\"impactStartTime\":[\"2025-03-14T22:29:09.518Z\",\"2025-03-14T21:57:00.000Z\"],\"impactEndTime\":[\"\",\"2025-03-14T22:24:00.000Z\"],\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"modifiedAt\":\"2025-03-14T22:29:09.518Z\",\"createdBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"modifiedBy\":{\"id\":\"02badda0-dae7-4498-93ec-ab6193b2d8a1\",\"email\":\"sitereliability@salesforce.com\",\"active\":true,\"name\":\"SiteReliability\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"00590000000DrNxAAK\",\"slackUserId\":null,\"createdBy\":\"jgoble@salesforce.com\",\"modifiedBy\":\"jgoble@salesforce.com\",\"createdAt\":\"2022-11-14T22:00:55.527Z\",\"modifiedAt\":\"2022-11-14T22:00:55.527Z\"},\"id\":\"d346d86b-03a3-434f-aacd-8903c7bb906b\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"4dba8a99-7d9f-4bba-8b1d-903b699340b2\",\"email\":\"aggarwal.n@salesforce.com\",\"active\":true,\"name\":\"Nikita Aggarwal\",\"firstName\":\"Nikita\",\"lastName\":\"Aggarwal\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000007E8JRYA0\",\"slackUserId\":\"U03NM0MKSNQ\",\"createdBy\":\"aggarwal.n@salesforce.com\",\"modifiedBy\":\"aggarwal.n@salesforce.com\",\"createdAt\":\"2022-08-01T22:10:34.305Z\",\"modifiedAt\":\"2022-08-01T22:10:34.305Z\"},\"externalGusId\":null}]}},\"requestId\":\"635833db-75c8-32f9-915f-d2ca3007f38e\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:23:33.031281+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613031,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"b7ef96fc-4995-4d2b-b152-2783270aada8","Subject":"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell","Description":"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\n\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28","Priority":"Sev3","Origin":"Alert","SM_Origin_Details__c":"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HDBF5E3Z","SM_Bridge_Start_Time__c":"2025-03-14T22:29:23.212Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T21:57:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-14T22:24:00.000Z","Bridge_URL__c":"https://meet.google.com/oms-esob-eoa","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-14T22:24:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/haP7AkVoE22k","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core Live on Falcon","SM_Incident_Commander__c":"005EE000007E8JRYA0","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:33.069859+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613069,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:33.070169+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741994613069,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-generic-data' for consumer group='icc-gus-export'"}
2025-03-14T23:23:33.070170+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613070,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:23:33.070171+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613070,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-generic-data finished"}
2025-03-14T23:23:33.086823+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613086,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received GUS Incident to CIs for incident 500EE00001TuDhMYAV: [{\"configurationItemId\":\"a7JEE00000NYJr02AH\",\"lock\":true,\"gusCaseRecordId\":\"500EE00001TuDhMYAV\",\"sfid\":\"aCqEE000000C0XJ0A0\"}]"}
2025-03-14T23:23:33.086860+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994613086,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Activate_Lock__c":true,"Configuration_Item__c":"a7JEE00000NYJr02AH","Id":"aCqEE000000C0XJ0A0","msg":"[buildGusIncidentToCIFromEvent] Building Gus Incident to CI from ICC event"}
2025-03-14T23:23:38.026142+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994618026,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:38.026283+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741994618026,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T23:23:38.026483+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994618026,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:23:38.026506+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994618026,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T23:23:57.543193+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994637543,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","id":"aCqEE000000C0XJ0A0","success":true,"errors":[],"msg":"Successfully upserted Incident to CI for Gus record with configuration item : a7JEE00000NYJr02AH"}
2025-03-14T23:23:57.543199+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994637543,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"sendInsertResponsesEvent {\"createdAt\":\"2025-03-14T23:23:57.543Z\",\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"responses\":[{\"response\":{\"id\":\"aCqEE000000C0XJ0A0\",\"success\":true,\"errors\":[]},\"configurationItemId\":\"a7JEE00000NYJr02AH\"}]} for icc-incident-to-cis-response"}
2025-03-14T23:23:57.543334+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994637543,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:23:57.543430+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994637543,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'b7ef96fc-4995-4d2b-b152-2783270aada8' to Kafka topic 'incident'"}
2025-03-14T23:23:57.543503+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994637543,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:23:57.543505+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994637543,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":true}
2025-03-14T23:23:57.543533+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994637543,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-request finished"}
2025-03-14T23:23:57.593692+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994637593,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:57.593795+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741994637593,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-response' for consumer group='icc-gus-export'"}
2025-03-14T23:23:57.593947+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994637593,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:23:57.593949+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994637593,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-response finished"}
2025-03-14T23:23:57.613776+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994637613,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:23:57.613952+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741994637613,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-to-cis-export-success' for consumer group='icc-gus-export'"}
2025-03-14T23:23:57.614122+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994637614,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:23:57.614125+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994637614,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-to-cis-export-success finished"}
2025-03-14T23:28:33.746340+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994913746,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:28:33.746423+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741994913746,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='bullmq-job-completed' for consumer group='icc-gus-export'"}
2025-03-14T23:28:33.747176+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994913746,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:28:33.747178+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994913746,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: bullmq-job-completed finished"}
2025-03-14T23:28:33.792181+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994913792,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:28:33.792386+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741994913792,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-reminder-triggered' for consumer group='icc-gus-export'"}
2025-03-14T23:28:33.792679+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994913792,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:28:33.792680+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741994913792,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-reminder-triggered finished"}
2025-03-14T23:30:17.803346+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995017803,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:30:17.803622+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995017803,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-closed' for consumer group='icc-gus-export'"}
2025-03-14T23:30:17.804327+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995017803,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:30:17.804339+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995017803,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":false,\"prbNumber\":null,\"proximateCause\":\"Self-impacting due to long running jobs\",\"customerExperience\":\"Performance degradation\",\"immediateResolution\":\"This was a self-impacting issue that was self-resolving.\",\"aarQuestions\":\"1. How do we limit the alerts we receive do to a self-impacting issue like this?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createdBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"modifiedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T23:30:17.588Z\",\"modifiedAt\":\"2025-03-14T23:30:17.588Z\",\"id\":\"f8ecc687-47bc-4e46-9a58-ebffb25f7c1e\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"} - {\"createdAt\":\"2025-03-14T23:30:17.616Z\",\"user\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"name\":\"Dominick Blue\",\"email\":\"dominick.blue@salesforce.com\"},\"incident\":{\"id\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"slackChannel\":{\"id\":\"C08HDBF5E3Z\",\"name\":\"icc-73035802\"},\"subject\":\"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell\",\"description\":\"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \\nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\\n\\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28\",\"detectedTime\":\"2025-03-14T22:24:00.000Z\",\"severity\":\"Sev3\",\"status\":\"Closed\",\"origin\":\"Alert\",\"originReference\":\"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O\",\"impact\":[\"PerformanceDegradation\"],\"impactStartTime\":\"2025-03-14T21:57:00.000Z\",\"impactEndTime\":\"2025-03-14T22:24:00.000Z\",\"bridge\":{\"url\":\"https://meet.google.com/oms-esob-eoa\",\"additionalJoiningInfo\":\"Join By Phone:\\nUS number: tel:+1-630-866-6740, pin: 939752928; \\nFind numbers in more regions on https://tel.meet/oms-esob-eoa?pin=5770695976770, pin: 5770695976770\\n\"},\"roles\":[],\"category\":\"Capacity\",\"rootCause\":\"Capacity\",\"createdAt\":\"2025-03-14T22:29:09.518Z\",\"closingDetails\":{\"productTag\":\"a1aEE000000iuXxYAI\",\"detectedByServiceOwner\":false,\"prbNumber\":null,\"proximateCause\":\"Self-impacting due to long running jobs\",\"customerExperience\":\"Performance degradation\",\"immediateResolution\":\"This was a self-impacting issue that was self-resolving.\",\"aarQuestions\":\"1. How do we limit the alerts we receive do to a self-impacting issue like this?\",\"changes\":\"\",\"breakFix\":\"\",\"productTagName\":\"CAPE - APT\",\"closedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"incidentId\":\"b7ef96fc-4995-4d2b-b152-2783270aada8\",\"createdBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"modifiedBy\":{\"id\":\"f72fd4b5-822f-4cb9-abf2-4460bb61cc23\",\"email\":\"dominick.blue@salesforce.com\",\"active\":true,\"name\":\"Dominick Blue\",\"firstName\":\"Dominick\",\"lastName\":\"Blue\",\"profile\":\"icc standard user\",\"gusUserId\":\"005EE000002OJOXYA4\",\"slackUserId\":\"U02NP5RGQQ7\",\"createdBy\":\"icc@aloha.sso\",\"modifiedBy\":\"dominick.blue@salesforce.com\",\"createdAt\":\"2022-03-02T00:02:26.122Z\",\"modifiedAt\":\"2022-03-02T00:02:29.631Z\"},\"closingComments\":null,\"createdAt\":\"2025-03-14T23:30:17.588Z\",\"modifiedAt\":\"2025-03-14T23:30:17.588Z\",\"id\":\"f8ecc687-47bc-4e46-9a58-ebffb25f7c1e\"},\"scrumTeamId\":\"a0090000000vv4hAAA\",\"team\":\"Site Reliability\",\"caseNumber\":\"73035802\",\"caseRecordId\":\"500EE00001TuDhMYAV\",\"servicesImpacted\":[\"Core Live on Falcon\"],\"quipDocLink\":\"https://salesforce.quip.com/haP7AkVoE22k\",\"engagedAt\":\"2025-03-14T22:29:23.212Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:24:02.233Z\"},\"requestId\":\"bf93181d-1bf2-1e41-171a-c7ff4ee74b7b\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:30:17.804341+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995017803,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Status":"Closed","SM_Icc_External_Id__c":"b7ef96fc-4995-4d2b-b152-2783270aada8","Subject":"Sherlock_APT Degradation Alert for Falcon_Instance : AWS-PROD19-EUSOUTH1, Functional_Domain:  core1, Cell: ita28, Orgs_Impacted: Single_Org_Cell","Description":"Sherlock detected an APT Incident for Cell: ita28, FI: AWS-PROD19-EUSOUTH1. \nAnomalies detected in the timeframe 2025-03-14 22:19:00.000 - 2025-03-14 22:19:00.000.\n\nCase created using .case by @Nikita Aggarwal in #cp-sre-alerts for ita28","Priority":"Sev3","Origin":"Alert","SM_Origin_Details__c":"https://salesforce.pagerduty.com/incidents/Q00PEKWATDFD8O","SM_Customer_Impact__c":"Performance Degradation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08HDBF5E3Z","SM_Bridge_Start_Time__c":"2025-03-14T22:29:23.212Z","SM_Bridge_End_Time__c":"2025-03-14T23:30:17.616Z","SM_Date_Time_Incident_Started__c":"2025-03-14T21:57:00.000Z","SM_Date_Time_Incident_End__c":"2025-03-14T22:24:00.000Z","Bridge_URL__c":"https://meet.google.com/oms-esob-eoa","SM_Category__c":"Capacity","SM_RootCausePicklist__c":"Capacity","Product_Tag__c":"a1aEE000000iuXxYAI","SM_Proximate_Cause__c":"Self-impacting due to long running jobs","Customer_Experience__c":"Performance degradation","SM_Immediate_Resolution__c":"This was a self-impacting issue that was self-resolving.","SM_AAR_Questions__c":"1. How do we limit the alerts we receive do to a self-impacting issue like this?","Resolution_Reason__c":null,"SM_Detected_By_Service_Owner__c":false,"Incident_Detected_Time__c":"2025-03-14T22:24:00.000Z","Timeline_of_Events__c":"https://salesforce.quip.com/haP7AkVoE22k","Scrum_Team__c":"a0090000000vv4hAAA","SM_Work_Record__c":"","Applications_Affected__c":"Core Live on Falcon","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:30:20.100038+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995020099,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:30:24.408351+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995024408,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T23:30:24.408379+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995024408,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T23:30:25.544462+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995025544,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T23:30:25.544536+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995025544,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-14T23:30:41.000666+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995041000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:35:24.580411+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995324580,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T23:35:24.581463+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995324581,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:40:05.764663+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995605764,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:05.764936+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995605764,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-without-slack-channel' for consumer group='icc-gus-export'"}
2025-03-14T23:40:05.765095+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995605765,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:40:05.765113+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995605765,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created-without-slack-channel finished"}
2025-03-14T23:40:07.545546+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995607545,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:07.545861+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995607545,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created-with-slack-channel' for consumer group='icc-gus-export'"}
2025-03-14T23:40:07.546031+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995607545,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:40:07.546059+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995607546,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created-with-slack-channel finished"}
2025-03-14T23:40:07.595030+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995607594,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:07.595207+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995607595,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-created' for consumer group='icc-gus-export'"}
2025-03-14T23:40:07.595398+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995607595,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:40:07.595446+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995607595,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-14T23:40:07.579Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}}"}
2025-03-14T23:40:07.595777+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995607595,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Status":"New","SM_Icc_External_Id__c":"961c41b8-4835-490d-9237-fb72e151e8f7","Subject":"Certain vizzes are not rendering for viewers","Description":"","Priority":"Sev4","Origin":"Customer - External","SM_Origin_Details__c":"","SM_Customer_Impact__c":"Currently Under Investigation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08JGDFK0HE","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T23:40:05.472Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-14T23:40:05.472Z","Timeline_of_Events__c":"","Scrum_Team__c":"a00EE000008qhopYAA","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:07.599563+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995607599,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:07.599565+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995607599,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-invite-users' for consumer group='icc-gus-export'"}
2025-03-14T23:40:07.599565+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995607599,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:40:07.599565+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995607599,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-invite-users finished"}
2025-03-14T23:40:07.769480+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995607769,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:07.769579+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995607769,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-created' for consumer group='icc-gus-export'"}
2025-03-14T23:40:07.769726+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995607769,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:40:07.769750+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995607769,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-created finished"}
2025-03-14T23:40:12.414215+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995612414,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:40:12.414298+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995612414,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key '961c41b8-4835-490d-9237-fb72e151e8f7' to Kafka topic 'incident'"}
2025-03-14T23:40:12.414370+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995612414,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:40:12.414424+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995612414,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"} - {\"createdAt\":\"2025-03-14T23:40:07.579Z\",\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-961c41b8-4835-490d-9237-fb72e151e8f7\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"New\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"\",\"caseRecordId\":\"\",\"servicesImpacted\":[],\"quipDocLink\":\"\",\"engagedAt\":\"\",\"lastAttemptedForceExport\":\"\",\"gusExportTimestamp\":\"\"}} done"}
2025-03-14T23:40:12.414462+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995612414,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-created finished"}
2025-03-14T23:40:12.465702+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995612465,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:12.465827+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995612465,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T23:40:12.465960+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995612465,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:40:12.465990+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995612465,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T23:40:12.721530+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995612721,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:12.721594+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995612721,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-slack-channel-renamed' for consumer group='icc-gus-export'"}
2025-03-14T23:40:12.721779+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995612721,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:40:12.721787+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995612721,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-slack-channel-renamed finished"}
2025-03-14T23:40:30.313240+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995630313,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:30.313651+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995630313,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-incident-updated' for consumer group='icc-gus-export'"}
2025-03-14T23:40:30.313820+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995630313,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:40:30.313962+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995630313,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"73037460\",\"caseRecordId\":\"500EE00001TuHuiYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/79MmAhRhkxBH\",\"engagedAt\":\"2025-03-14T23:40:29.672Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:40:12.413Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T23:40:30.169Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"73037460\",\"caseRecordId\":\"500EE00001TuHuiYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/79MmAhRhkxBH\",\"engagedAt\":\"2025-03-14T23:40:29.672Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:40:12.413Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}]}},\"requestId\":\"e05ad5dd-42a4-bdf5-f718-ab79c1b42ae7\",\"client\":\"icc-slack-app\"}"}
2025-03-14T23:40:30.314101+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995630314,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","Status":"In Progress","SM_Icc_External_Id__c":"961c41b8-4835-490d-9237-fb72e151e8f7","Subject":"Certain vizzes are not rendering for viewers","Description":"","Priority":"Sev4","Origin":"Customer - External","SM_Origin_Details__c":"","SM_Customer_Impact__c":"Currently Under Investigation","Chat_URL__c":"https://slack.com/app_redirect?team=T01GST6QY0G&channel=C08JGDFK0HE","SM_Bridge_Start_Time__c":"2025-03-14T23:40:29.672Z","SM_Bridge_End_Time__c":"","SM_Date_Time_Incident_Started__c":"2025-03-14T23:40:05.472Z","SM_Date_Time_Incident_End__c":"","Bridge_URL__c":"","SM_Category__c":"","SM_RootCausePicklist__c":"","Incident_Detected_Time__c":"2025-03-14T23:40:05.472Z","Timeline_of_Events__c":"https://salesforce.quip.com/79MmAhRhkxBH","Scrum_Team__c":"a00EE000008qhopYAA","SM_Work_Record__c":"","Applications_Affected__c":"","SM_Incident_Commander__c":"005AH000000HyNmYAK","SM_Incident_Communications_Owner__c":null,"SM_Incident_Documentation_Owner__c":null,"msg":"Incident Upsert Payload for 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:31.930898+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995631930,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:36.179647+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995636179,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:40:36.179742+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995636179,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key '961c41b8-4835-490d-9237-fb72e151e8f7' to Kafka topic 'incident'"}
2025-03-14T23:40:36.179821+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995636179,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:40:36.180543+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995636180,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Routing Incident Created: {\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"73037460\",\"caseRecordId\":\"500EE00001TuHuiYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/79MmAhRhkxBH\",\"engagedAt\":\"2025-03-14T23:40:29.672Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:40:12.413Z\",\"usdResources\":[]} - {\"createdAt\":\"2025-03-14T23:40:30.169Z\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"name\":\"Gaurav Rai Mazra\",\"email\":\"gmazra@salesforce.com\"},\"incident\":{\"id\":\"961c41b8-4835-490d-9237-fb72e151e8f7\",\"slackChannel\":{\"id\":\"C08JGDFK0HE\",\"name\":\"icc-73037460\"},\"subject\":\"Certain vizzes are not rendering for viewers\",\"description\":\"\",\"detectedTime\":\"2025-03-14T23:40:05.472Z\",\"severity\":\"Sev4\",\"status\":\"InProgress\",\"origin\":\"Customer - External\",\"originReference\":\"\",\"impact\":[\"CurrentlyUnderInvestigation\"],\"impactStartTime\":\"2025-03-14T23:40:05.472Z\",\"impactEndTime\":\"\",\"bridge\":{\"url\":\"\",\"additionalJoiningInfo\":\"\"},\"roles\":[{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}],\"category\":\"\",\"rootCause\":\"\",\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"scrumTeamId\":\"a00EE000008qhopYAA\",\"team\":\"AX DMC Public Content Experience\",\"caseNumber\":\"73037460\",\"caseRecordId\":\"500EE00001TuHuiYAF\",\"servicesImpacted\":[],\"quipDocLink\":\"https://salesforce.quip.com/79MmAhRhkxBH\",\"engagedAt\":\"2025-03-14T23:40:29.672Z\",\"lastAttemptedForceExport\":\"\",\"lastExportStatus\":\"success\",\"gusExportTimestamp\":\"2025-03-14T23:40:12.413Z\",\"usdResources\":[]},\"changes\":{\"roles\":{\"0\":[null,{\"createdAt\":\"2025-03-14T23:40:05.472Z\",\"modifiedAt\":\"2025-03-14T23:40:05.472Z\",\"createdBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"modifiedBy\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"id\":\"c2589fdc-99a8-4b69-8205-12077b6f4ba9\",\"name\":\"IncidentCommander\",\"displayName\":\"Incident Commander\",\"user\":{\"id\":\"92b7b81d-fecc-485b-b6c7-2a0bae765b8e\",\"email\":\"gmazra@salesforce.com\",\"active\":true,\"name\":\"Gaurav Rai Mazra\",\"firstName\":null,\"lastName\":null,\"profile\":\"icc standard user\",\"gusUserId\":\"005AH000000HyNmYAK\",\"slackUserId\":\"U01RPH2F117\",\"createdBy\":\"icc@slack.app\",\"modifiedBy\":\"icc@slack.app\",\"createdAt\":\"2024-04-18T18:48:08.751Z\",\"modifiedAt\":\"2024-04-18T18:48:08.751Z\"},\"externalGusId\":null}]}},\"requestId\":\"e05ad5dd-42a4-bdf5-f718-ab79c1b42ae7\",\"client\":\"icc-slack-app\"} done"}
2025-03-14T23:40:36.180594+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995636180,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-incident-updated finished"}
2025-03-14T23:40:36.561993+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995636561,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:40:36.562147+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995636562,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T23:40:36.562321+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995636562,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:40:36.562324+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995636562,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T23:41:37.597385+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995697597,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","success":true,"errors":[],"msg":"Attempted incident Upsert for 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:41:41.000630+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995701000,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:41:41.067967+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995701067,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: 961c41b8-4835-490d-9237-fb72e151e8f7"}
2025-03-14T23:41:41.068076+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741995701068,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-gus-response' for consumer group='icc-gus-export'"}
2025-03-14T23:41:41.068257+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995701068,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:41:41.068258+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741995701068,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-gus-response finished"}
2025-03-14T23:46:41.004632+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996001004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:47:41.004660+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996061004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:49:41.004630+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996181004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:50:03.099123+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996203098,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:50:03.099212+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741996203099,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-folder-created' for consumer group='icc-gus-export'"}
2025-03-14T23:50:03.099377+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996203099,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:50:03.099379+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996203099,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-folder-created finished"}
2025-03-14T23:50:03.622036+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996203621,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b7ef96fc-4995-4d2b-b152-2783270aada8"}
2025-03-14T23:50:03.622155+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741996203622,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-bridge-folder-created' for consumer group='icc-gus-export'"}
2025-03-14T23:50:03.622310+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996203622,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:50:03.622345+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996203622,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-bridge-folder-created finished"}
2025-03-14T23:50:27.477135+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996227476,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T23:50:27.478151+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996227478,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:53:41.004655+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996421004,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-14T23:55:28.383565+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996528383,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-14T23:55:28.384889+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996528384,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-14T23:56:41.012666+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996601012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:00:29.282868+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996829282,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T00:00:29.284034+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996829283,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T00:02:41.008831+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741996961008,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:05:41.008629+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741997141008,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:07:41.008647+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741997261008,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:08:41.008682+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741997321008,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:09:41.008614+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741997381008,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:10:31.542995+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741997431542,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T00:10:31.544129+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741997431544,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T00:12:41.008639+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741997561008,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:14:41.008698+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741997681008,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:16:41.008626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741997801008,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:22:05.044910+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998125044,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Received kafka message with key: b9e8b642-7618-4548-927f-8ebc31271097"}
2025-03-15T00:22:05.045196+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998125045,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Consumer consumed event with eventType='icc-report-finished' for consumer group='icc-gus-export'"}
2025-03-15T00:22:05.045404+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998125045,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:22:05.045467+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998125045,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"[handleEvent] received with eventType: icc-report-finished finished"}
2025-03-15T00:22:13.257464+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998133257,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"Error in releasing the following locks: [] with Error: APEX_ERROR: goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-15T00:22:13.257469+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":50,"time":1741998133257,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-gus-export","msg":"goc.LockAPIException.InvalidInputException: Invalid Input\n\n(goc)"}
2025-03-15T00:27:11.421682+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998431421,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T00:27:11.422783+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998431422,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T00:31:41.008637+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998701008,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:34:41.012628+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741998881012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:36:41.012676+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741999001012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:37:13.262970+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741999033262,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T00:37:13.263984+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741999033263,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T00:42:14.342297+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741999334342,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T00:42:14.343358+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741999334343,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T00:42:41.012647+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741999361012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:46:41.012643+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741999601012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:47:41.012692+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741999661012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:48:41.012640+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741999721012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T00:51:41.012615+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1741999901012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:06:41.012673+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742000801012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:11:41.012658+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742001101012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:14:41.012620+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742001281012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:17:21.392199+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742001441392,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T01:17:21.393273+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742001441393,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T01:26:41.012657+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742002001012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:27:41.012615+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742002061012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:28:41.012623+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742002121012,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:42:41.016722+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742002961016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:45:41.016648+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742003141016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:47:41.016680+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742003261016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:50:41.016645+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742003441016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T01:55:41.016642+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742003741016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:00:41.016643+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742004041016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:04:41.016636+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742004281016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:05:41.016619+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742004341016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:06:41.016622+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742004401016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:07:41.016647+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742004461016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:08:41.016711+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742004521016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:14:41.016635+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742004881016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:17:33.434101+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742005053433,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:17:33.435170+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742005053435,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:20:41.016673+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742005241016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:23:41.016639+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742005421016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:26:41.016692+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742005601016,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:27:35.235808+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742005655235,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:27:35.236925+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742005655236,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:29:41.020619+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742005781020,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:30:41.020632+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742005841020,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:34:41.020649+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742006081020,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:35:41.020656+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742006141020,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:37:37.457972+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742006257457,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:37:37.459054+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742006257458,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:43:41.020622+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742006621020,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:44:41.020636+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742006681020,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:45:41.020655+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742006741020,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:52:40.595545+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742007160595,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T02:52:40.596998+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742007160596,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T02:53:41.020627+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742007221020,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:54:41.020628+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742007281020,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T02:55:41.024743+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742007341024,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:00:41.024720+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742007641024,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:01:41.020649+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742007701020,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:04:41.024637+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742007881024,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:05:41.024718+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742007941024,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:11:41.024640+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742008301024,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:17:41.024674+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742008661024,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:19:41.024626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742008781024,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:23:41.024621+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742009021024,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:25:41.024732+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742009141024,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:27:41.024646+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742009261024,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:28:41.028653+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742009321028,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:33:41.024670+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742009621024,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:36:41.032630+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742009801032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:51:41.028667+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742010701028,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:53:41.028626+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742010821028,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:56:41.032618+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742011001032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T03:57:53.487891+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742011073487,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T03:57:53.488877+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742011073488,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T04:00:41.032640+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742011241032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:03:41.032619+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742011421032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:12:41.032654+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742011961032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:12:56.549813+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742011976549,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T04:12:56.550907+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742011976550,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T04:13:41.032629+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742012021032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:15:41.032647+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742012141032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:16:41.032650+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742012201032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:20:41.032629+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742012441032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:21:41.032619+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742012501032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:22:58.399275+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742012578399,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T04:22:58.400339+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742012578400,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T04:24:41.032629+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742012681032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:32:41.032643+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742013161032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:38:41.032610+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742013521032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:41:41.032614+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742013701032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:43:02.487570+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742013782487,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T04:43:02.488618+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742013782488,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T04:49:41.036662+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742014181036,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:54:41.032655+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742014481032,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T04:58:05.600853+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742014685600,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T04:58:05.601804+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742014685601,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:04:41.036661+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742015081036,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:05:41.036648+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742015141036,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:07:41.036629+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742015261036,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:08:41.036618+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742015321036,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:09:41.036625+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742015381036,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:10:41.036645+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742015441036,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:11:41.038547+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742015501038,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:14:41.036611+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742015681036,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:15:41.036670+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742015741036,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:18:41.036621+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742015921036,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:24:41.036669+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742016281036,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:31:41.040627+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742016701040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:36:41.040645+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742017001040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:37:41.040663+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742017061040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:39:41.040643+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742017181040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:43:41.040630+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742017421040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:44:41.041085+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742017481040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:46:41.040653+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742017601040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:48:41.040594+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742017721040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:51:41.040628+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742017901040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:53:16.555561+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742017996555,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T05:53:16.556562+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742017996556,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T05:54:41.040618+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742018081040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:55:41.040637+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742018141040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:56:41.040617+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742018201040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T05:58:41.040624+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742018321040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T06:02:41.040610+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742018561040,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T06:08:19.452315+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742018899452,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T06:08:19.453443+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742018899453,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T06:13:20.441065+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742019200440,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Connected to Redis"}
2025-03-15T06:13:20.442216+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742019200442,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Redis client ready"}
2025-03-15T06:25:41.044619+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742019941044,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T06:26:41.044624+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742020001044,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T06:28:41.044636+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742020121044,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}
2025-03-15T06:29:41.044654+00:00 d2868924-6b14-4378-86c2-846f1acb69c0 app[worker.1] {"level":30,"time":1742020181044,"pid":30,"hostname":"dyno-cd6a3d5e-2f97-41ed-bf4c-5891a9bb7a86","name":"icc-common","msg":"Kafka Producer successfully sent event with key 'icc-gus-export' to Kafka topic 'metrics'"}